SafeCom G4 Web Interface Administrator`s Manual

Transcription

Nuance SafeCom G4 Web Interface
Administrator’s Manual
D60651-01
November 2012
Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go,
SafeCom ePay and the SafeCom logo are trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other
countries. All other trademarks referred to herein are the property of their
respective owners. Nuance Communications, Inc. cannot be held responsible for
any technical or typographical errors and reserves the right to make changes to
products and documentation without prior notification.
Third Party Software: This software may contain third party software which
requires notices and/or additional terms and conditions. Such required third
party software notices and/or additional terms and conditions are located in
the SafeCom Third Party Notice document.
Patent: Nuance Communications, Inc. has received the following British patent
GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701.
© Copyright 1995 - 2012 Nuance Communications, Inc. All rights reserved
Nuance Communications, Inc.
Lautrupvang 12
DK-2750 Ballerup
Denmark
Phone: +45 4436 0240
E-mail: [email protected]
Web: safecom.eu
Table of contents
1
Introduction ............................................................................................4
1.1
SafeCom Web Interface ................................................................... 4
1.2
SafeCom ePay ............................................................................... 4
1.3
Additional documentation ................................................................ 5
1.4
About this manual.......................................................................... 5
1.5
Document history .......................................................................... 5
2
Installation..............................................................................................6
2.1
Introduction ................................................................................. 6
2.2
Install SafeCom Web Interface .......................................................... 6
2.3
Manually install Internet Information Service (IIS) ................................... 8
2.3.1
Windows 2008 Server (IIS 7.0) ............................................ 8
2.3.2
Windows 2003 Server – IIS 6.0 ............................................ 8
2.3.3
Windows 2000 Server – IIS 5.1 ............................................ 9
2.4
Manually configure Internet Information Service (IIS) ............................... 9
2.4.1
Windows 2008 Server – IIS 7.0 and IIS 7.5 ............................ 10
2.4.2
Windows 2003 Server – IIS 6.0 .......................................... 17
2.4.3
Windows 2000 Server – IIS 5.1 .......................................... 24
2.5
Manual firewall configuration .......................................................... 31
2.6
Restart the web server .................................................................. 31
2.7
Use a browser and test it ............................................................... 31
2.8
Configure SafeCom Web Interface .................................................... 32
2.8.1
Configure ePay – provider SCDemo .................................... 35
2.8.2
Configure ePay – provider Pensio ...................................... 36
2.8.3
Configure ePay – provider DIBS ........................................ 38
2.8.4
Configure ePay – provider Worldpay .................................. 41
2.8.5
Configure ePay – provider Netaxept .................................. 43
2.8.6
Configure ePay – provider NG Pro ..................................... 45
2.8.7
Configure E-mail – all providers ....................................... 47
2.8.8
Customize and translate ePay e-mail message – all providers ... 48
3
Customize SafeCom Web Interface ............................................................. 49
3.1
Introduction ............................................................................... 49
3.2
Web pages ................................................................................. 49
3.2.1
Login web page - scLogin.htm ......................................... 50
3.2.2
Welcome web page - scWelcome.htm ................................ 51
3.2.3
Documents web page - scPrintjobs.htm .............................. 52
3.2.4
Transactions web page - scTransactions.htm ....................... 53
3.2.5
ePay web pages – scEPay.htm .......................................... 54
3.2.6
Client Billing web page – scBilling.htm ............................... 56
3.2.7
Setup web page – scSetup.htm ........................................ 58
3.3
Tags......................................................................................... 60
3.3.1
General tags ............................................................... 60
3.3.2
Tags for Welcome web page ........................................... 60
3.3.3
Tags for Documents web page ......................................... 61
3.3.4
Tags for Transactions web page ....................................... 61
3.3.5
Tags for ePay web pages ................................................ 61
3.3.6
Tags for Setup web page ................................................ 62
3.3.7
Tags for Client Billing web page ....................................... 63
3.4
Setup ePay Cash Card ................................................................... 64
3.4.1
Enable ePay Cash Card: ................................................. 64
3.4.2
Change the minimum and maximum amount per payment: ...... 64
3.5
Export unfinished transactions ........................................................ 65
3.6
DIBS Administration ...................................................................... 66
3.7
WorldPay Administration ............................................................... 67
3.8
Pensio Administration ................................................................... 68
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2
4
Using SafeCom Web Interface .................................................................... 70
4.1
Login........................................................................................ 70
4.2
Managing documents .................................................................... 71
4.3
View transactions ........................................................................ 73
4.4
Transfer money via ePay................................................................ 73
4.5
Manage billing codes .................................................................... 75
4.5.1
Add and modify billing codes........................................... 75
4.5.2
Set up default values for Client Billing ............................... 78
4.5.3
Manage favorite billing codes .......................................... 79
4.6
Manage delegates ........................................................................ 79
4.7
Manage codes and set up language ................................................... 80
4.7.1
Change PIN ................................................................ 80
4.7.2
Manage PUK and ID codes ............................................... 80
4.7.3
Change default language ................................................ 83
5
Troubleshooting ..................................................................................... 84
5.1
Browser reports 404 error .............................................................. 84
5.2
Browser reports 500 error .............................................................. 84
5.3
SafeCom ePay logging ................................................................... 84
5.4
Unexpected Error 0x8ffe2740 Occurred .............................................. 85
5.5
World Wide Publishing will not restart ............................................... 85
5.6
Browser reports login error............................................................. 85
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3
1 Introduction
1
Introduction
1.1
SafeCom Web Interface
With SafeCom Web Interface users can use a standard web browser to see a list
of their documents on the SafeCom server. In SafeCom Pay environments users
can see their current balance and transactions made on their SafeCom account.
The SafeCom Web Interface is particularly useful in SafeCom solutions featuring
SafeCom Card Readers without touch-screen.
1.2
SafeCom ePay
SafeCom ePay is an add-on to SafeCom Web Interface. SafeCom ePay allows
users to deposit money on their SafeCom account via the Internet.
Prerequisites:



A SafeCom license key code supporting SafeCom Pay.
The SafeCom Web Interface is visible to the outside world.
A prior arrangement has been made with SafeCom a/s regarding the use
of SafeCom ePay and an Internet Merchant Account (IMA) exists.
When a user makes a purchase, the user’s information is transmitted over a
secure connection to the payment-processing gateway, which in turn verifies
the information against the issuer. If the information is okay, SafeCom ePay
gets a response back from the gateway and deposits the equivalent amount on
the user’s SafeCom account.
The payment-processing gateway is approved and certified by PCI, WorldPay,
PBS and others. The gateway uses Verisign 128 bit SSL certificate.
SafeCom supports the following providers:







SCDemo (2.8.1)
Pensio (2.8.2)
DIBS (2.8.3)
Worldpay (2.8.4)
Netaxept (2.8.5)
NG Pro (2.8.6)
WPM (wpmeducation.com). This must be setup using Worldpay as the
provider (2.8.4)
All SafeCom ePay transactions are of the type ePay. Each transaction gets an
order number, for example sc200411130123456789. The first two letters, sc, is
a configurable prefix (it must be letters, digits are not allowed). The following
8 digits, 20041113, signify the year, month and date. The last 10 digits,
0123456789, is a serial number. At least the 5 last digits, 56789, appear on the
balance sheet the cardholder receives from the bank.
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4
1 Introduction
1.3
Additional documentation
For additional information regarding SafeCom you should refer to these two
documents:
1.4

SafeCom G4 Administrator’s Manual D60650
A comprehensive Manual that the administrator should consult to make a
successful SafeCom solution. Includes information about SafeCom
Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and
SafeCom Pay.

SafeCom G4 Client Billing User’s Guide D60657
How to assign a billing codes to print jobs.

SafeCom G4 Delegate Print User’s Guide D60659
How to perform typical user tasks in relation to delegate printing.
About this manual
This manual applies to SafeCom G4 Web Interface version S82 072.500*01 and
SafeCom G4 Server version S82 070.500*01.
1.5
Document history
Revision D60651-01


D60651-01
SafeCom G4 Server version S82 070.500*01.
Initial version.
5
2 Installation
2
Installation
2.1
Introduction
To install the SafeCom Web Interface you have to perform the following steps:
1.
2.
Install SafeCom Web Interface files (2.2).
Configure SafeCom Web Interface (2.4).
In Chapter 2.8 you can read about how to customize the SafeCom Web
Interface.
2.2
Install SafeCom Web Interface
1.
2.
3.
4.
5.
Download the safecom_g4_web_interface_nnn.exe file from the link
supplied to you. The download is about 6.5 MB.
The installation must be Run as administrator.
The SafeCom Web Interface Setup Wizard appears.
We recommend that you close all other applications during the web
interface installation. Click Next.
Select appropriate authentication method and check Use ePay payments
if required. Click Next.
Windows authentication mode selected: Leave Web alias field
unchanged, only change the web alias if required. If in step 4 you
checked Use ePay payments, also provide a Web alias for ePay callback,
default is safecomauth.
SafeCom authentication mode selected: Leave Web alias field
unchanged, only change the web alias if required.
Click Next.
6.
Select installation destination folder. Click Next.
The default destination folder is:
C:\Program Files\SafeCom\SafeCom Web Interface
7.
8.
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Click Next.
Click Install.
The SafeCom
Web Interface
Setup Wizard
automatically
installs and
configures the
IIS.
6
2 Installation
If the automatic IIS configuration fails, please refer to sections 2.3
Manually install Internet Information Service (IIS) and 2.4 Manually
configure Internet Information Service (IIS).
Note: If Setup reports the error “Please install Microsoft IIS first”, then
just click OK and continue.
9.
10.
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Click Next.
Click Finish. After successfully having installed and configured the IIS,
proceed to section 2.8 Configure SafeCom Web Interface to customize
your ePay solution, or proceed to section 3 Customize SafeCom Web
Interface.
7
2 Installation
2.3
Manually install Internet Information Service
(IIS)
2.3.1
Windows 2008 Server (IIS 7.0)
Install IIS:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Click Start, point to Programs, Administrative Tools, right-click Server
Manager and click Run as administrator.
In the Server Manager right-click Roles and click Add Roles.
The Add Roles Wizard opens. Click Next.
In the list of Roles check Web Server (IIS). You may be prompted to also
add Windows Process Activation Service. Click Add Required Features
to add this. Click Next.
The Introduction to Web Server dialog appears. Click Next.
In Role services check the following:

Under Application Development check ISAPI Extensions.

Under Security check Basic Authentication.

Under Security check Windows Authentication.
Click Next.
Click Install.
When the installation is complete click Close.
Close the Server Manager.
Set Modify permission for the local IIS group:
The local IIS group must have Modify permission to:


2.3.2
Windows 2003 Server – IIS 6.0
1.
2.
3.
4.
5.
6.
7.
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C:\safecom_trace\ folder in order for the SafeCom Web Service to be able
to write trace logs.
C:\Program Files (x86)\SafeCom\SafeCom Web Interface\epaylog in order
for the webuser.dll to have permissions to perform e-payment.
Click Start, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon in the Control Panel.
Click Add/Remove Windows Components.
Check Application Server. Click Details.
Check Internet Information Service (IIS). Click OK.
Click Next.
Click Finish.
8
2 Installation
2.3.3
1.
2.
3.
4.
5.
6.
2.4
Click Start, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon in the Control Panel.
Click Add/Remove Windows Components.
Check Internet Information Service (IIS).
Click Next.
Click Finish.
Manually configure Internet Information
Service (IIS)
You need to decide how users should authenticate themselves to see the web
pages of the SafeCom Web Interface.
The level of security is controlled from Internet Information Service (IIS)
Manager.



Windows
Windows
Windows
Windows
2008 Server
2008 Server
2003 Server
2000 Server
– IIS 7.0 and
R2 - IIS 7.5 (2.4.1)
– IIS 6.0 (2.4.2)
– IIS 5.1 (2.4.3)
On the relevant Windows server you set up the following:
1.
2.
3.
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Create and configure an application pool called SafeComAppPool.
Create and configure virtual directories:
a)
safecom: If you want the users to use Windows Authentication, set
up a virtual directory called safecom, and specify the
authentication method as Windows Authentication.
b)
safecomauth: Set up a virtual directory called safecomauth if you
want to use SafeCom ePay with Windows authentication.
Authentication method must be Anonymous authentication.
Make sure that both virtual directories are set up with the application
pool SafeComAppPool.
9
2 Installation
2.4.1
Windows 2008 Server – IIS 7.0 and IIS 7.5
Add and configure a SafeCom Application Pool:
1.
2.
3.
Click Start, point to Settings, Control Panel, Administrative Tools, rightclick Internet Information Services (IIS) Manager, and click Run as
administrator.
In the Connections pane browse to Application Pools. Right-click
Application Pools and then click Add Application Pool…
In the Add Application Pool dialog enter a Name (SafeComAppPool) and
click OK.
On Windows 64-bit:
4.
5.
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Right-click SafeComAppPool and select Advanced Settings.
Change Enable 32-bit Applications from False to True and click OK.
10
2 Installation
Add virtual directory - safecom:
1.
In the Connections pane browse to Sites. Right-click Default Web Site
and click Add Virtual Directory…
2.
Enter Alias. We suggest you use the alias safecom.
Note: The alias determines the URL the users have to enter to access the
SafeCom Web Interface. Example: http://localhost/safecom. You should
replace localhost with the name of the computer that hosts the web
server.
3.
Enter Physical path. Normally the path is:
C:\Program Files\SafeCom\SafeCom Web Interface
4.
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Click OK.
11
2 Installation
Enable the ISAPI-dll and set permissions:
5.
6.
7.
8.
In the Connections pane browse to Sites, Default Web Site and to the
safecom virtual directory.
Click on the safecom virtual directory. In the center pane double-click
Handler Mappings.
Right-click ISAPI-dll and click Edit Feature Permissions…
Check Execute. Click OK.
Add webuser.dll as the ISAPI-dll:
9.
10.
11.
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Right-click ISAPI-dll and click Edit…
In Executable browse to or enter the complete path to the webuser.dll
Click OK. Click Yes if you are asked to allow this ISAPI extension.
12
2 Installation
Convert into application:
12.
Right-click the safecom virtual directory. Click Convert to Application.
13.
Make sure the alias is correct and click Select... to change the
Application pool to SafeComAppPool.
Click OK.
14.
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13
2 Installation
Set authentication method:
15.
16.
Click the safecom web site.
In the center pane double-click Authentication.
17.
Disable Anonymous Authentication by right-clicking and selecting
Disable.
Enable Windows Authentication by right-clicking and selecting Enable.
18.
Verify settings for virtual directory:
19.
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Right-click the safecom web site and click Manage Application and
Advanced Settings.
14
2 Installation
20.
In the Advanced Settings dialog ensure that the following is true for the
safecom web site:



Application-Pool is set to SafeComAppPool.
Physical Path Credentials is blank.
Physical Path Credentials Logon Type is one of the following:
ClearText, Interactive, or Network.
Unless you want to add a virtual directory in order to be able to use ePay with
Windows Authentication, proceed to section 2.5 Manual firewall
configuration.
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2 Installation
Add virtual directory - safecomauth
If you want to use ePay with Windows Athentication you need to add another
virtual directory with the alias safecomauth. This virtual directory must have
Anonymous Authentication enabled.
Note: Make sure that the SafeCom Application Pool is created (section 2.4.1).
To add the new virtual directory, safecomauth:
1.
Add the virtual directory safecomauth by repeating the previous steps 120 (section 2.4.1), with safecomauth instead of safecom, with the
following exceptions:



In step 2, enter the new alias safecomauth in the Alias field.
In step 17, make sure that Anonymous Authentication is Enabled.
In step 18, make sure that Windows Authentication is Disabled.
Note: In addition you must also open the Server Manager (2.3.1) and clear
Windows Authentication under Security.
Proceed to section 2.5 Manual firewall configuration.
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16
2 Installation
2.4.2
1.
2.
3.
4.
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Click Start, point to Control Panel, Administrative Tools and click
Internet Information Services (IIS) Manager.
In the Console Tree of the Internet Information Services (IIS) Manager
click (local computer) and Application Pools.
Right-click Application Pools, point to New and click Application Pool…
In the Add New Application Pool dialog enter an Application pool ID
(SafeComAppPool) and click OK.
5.
Right-click SafeComAppPool and select Properties.
6.
Click Identify tab. Click Predefined and select Network Service. Click
OK.
17
2 Installation
Add virtual directories from C:\Program Files\SafeCom\SafeCom Web Interface.
D60651-01
1.
2.
Right-click the SafeCom Web Interface folder and select Properties.
Click the Web Sharing tab.
3.
Click Share this folder and the Edit Alias dialog opens.
18
2 Installation
4.
Enter Alias. Use the alias safecom.
server.
5.
6.
7.
Check Read in Access permissions.
Check Execute (including scripts) in Application permissions.
Click OK.
Select Application Pool:
8.
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9.
10.
In the Console Tree click (local computer), Web Sites and Default Web
Site.
Right-click the safecom alias and select Properties
Click the Virtual Directory tab.
11.
Select SafeComAppPool as Application pool. Click Apply.
19
2 Installation
Select authentication method:
12.
In the Properties dialog for the safecom virtual directory, click the
Directory Security tab and then Edit… under Authentication and access
control.
For the safecom alias you must enable Windows authentication.
13.
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Clear Enable anonymous access and check Integrated Windows
authentication. Click OK.
20
2 Installation
Add webuser.dll as a Web Service Extension:
14.
15.
16.
17.
18.
19.
20.
click (local computer) and Web Service Extensions.
Right-click Web Service Extensions and select Add a new Web Service
extension…
In the New Web Service Extension dialog enter an Extension name
(safecom) and click Add…
In the Add file dialog you should click Browse… and browse to the
webuser.dll located in the SafeCom Web Interface folder.
Click OK.
Check Set extension status to Allowed.
Click OK.
If you are running the SafeCom G4 Web Interface on a Windows Server 2003 64
bit, the following extra settings must be performed:
1.
2.
3.
Ensure that Windows 2003 SP1 or newer is installed.
Verify that the file ADSUTIL.VBS exist on the server (typically in
c:\Inetpub\adminscripts\adsutil.vbs)
If the file is not installed on the server, then the windows component
Active server pages must to be installed.
Note: If the component is already installed, go to step 11.
To install Active server pages:
4.
5.
6.
7.
8.
9.
10.
11.
Open the Windows Control Panel and then click Add remove programs.
Click Add remove windows components.
Browse to Application server and click the Details button.
Browse to Internet Information Services (IIS) and click the Details
button.
Browse to World Wide Web Service and click the Details button.
Check Active Server Pages and click OK.
Click OK, OK, OK, and Next. Await the new component to be installed.
Open a command prompt and change to following folder:
C:\Inetpub\AdminScripts>.
12.
Run the following command from the command prompt:
C:\Inetpub\AdminScripts>cscript.exe adsutil.vbs set
W3SVC/AppPools/Enable32BitAppOnWin64 true <ENTER>
13.
If successful the reply is:
Microsoft (R) Windows Script Host Version 5.6
Copyright (C) Microsoft Corporation 1996-2001. All
rights reserved.
Enable32BitAppOnWin64
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: (BOOLEAN) True
21
2 Installation
14.
15.
Restart the IIS Admin service and the Worldwide Web Service in order
for the change to take effect.
Verify that logging into SafeCom Web Interface is now working by
opening a browser and entering:
http://localhost/safecom
(localhost being the IP address or hostname for the SafeCom Web
Interface)
16.
If you see the login web page (3.2.1) for SafeCom Web Interface it is set
up correctly.
In order to use ePay with Windows Authentication, proceed with adding the
virtual directory safecomauth, otherwise go to section 2.5 Manual firewall
configuration.
Add virtual directory - safecomauth:
If you use SafeCom ePay and Windows authentication it is necessary to add a
second alias safecomauth as follows:
Note: Make sure that the SafeCom Application Pool is created (2.3.2).
1.
Follow the previous steps 1-7, but with the alias safecomauth instead of
safecom.
2.
3.
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Go through steps 8-11 for the alias safecomauth.
Make sure that SafeComAppPool is selected in the Application pool field.
22
2 Installation
4.
In the Properties dialog for the safecomauth alias, click the Directory
Security tab and then Edit… under Authentication and access control.
The Authentication Methods dialog appears, and for the safecomauth
alias you must enable anonymous access.
5.
6.
Check Enable anonymous access and enter IUSR_<computername> as
User name.
Click OK.
Add webuser.dll as a Web Service Extension:
7.
8.
9.
10.
11.
12.
13.
click (local computer) and Web Service Extensions.
Right-click Web Service Extensions and select Add a new Web Service
extension…
In the New Web Service Extension dialog enter an Extension name
(safecom) and click Add…
In the Add file dialog you should click Browse… and browse to the
webuser.dll located in the SafeCom Web Interface folder.
Click OK.
Check Set extension status to Allowed.
Click OK.
Proceed to section 2.5 Manual firewall configuration
D60651-01
23
2 Installation
2.4.3
1.
2.
3.
4.
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Internet Information Services (IIS) Manager.
click (local computer) and Application Pools.
Right-click Application Pools, point to New and click Application Pool…
In the Add New Application Pool dialog enter an Application pool ID
(SafeComAppPool) and click OK.
5.
Right-click SafeComAppPool and select Properties.
6.
Click Identify tab. Click Predefined and select Network Service. Click
OK.
24
2 Installation
Add virtual directories from C:\Program Files\SafeCom\SafeCom Web Interface.
1.
2.
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Right-click the SafeCom Web Interface folder and select Properties.
Click the Web Sharing tab.
25
2 Installation
3.
Click Share this folder and the Edit Alias dialog opens.
4.
Enter Alias. Use the alias safecom.
server.
5.
6.
7.
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Check Read in Access permissions.
Check Execute (including scripts) in Application permissions.
Click OK.
26
2 Installation
8.
9.
10.
site.
Right-click the safecom virtual directory and select Properties.
Click the Virtual Directory tab.
11.
Select SafeComAppPool as Application pool. Click Apply.
12.
13.
14.
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Internet Information Services.
Site.
Right-click safecom and select Properties.
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2 Installation
15.
Click the Directory Security tab and click Edit… under Anonymous
access and authentication control.
The Authentication Methods dialog appears and for the virtual directory
safecom you must enable Windows authentication.
16.
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Clear Anonymous access and check Integrated Windows authentication.
Click OK.
28
2 Installation
Add virtual directory - safecomauth:
If you use SafeCom ePay and Windows authentication it is necessary to add a
second alias safecomauth as follows:
Note: Make sure that the SafeCom Application Pool is created and configured
(2.4.3).
1.
Follow the previous steps 1-7, but with the alias safecomauth instead of
safecom.
2.
3.
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Go through steps 8-11 for the alias safecomauth.
Make sure that SafeComAppPool is selected in the Application pool field.
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2 Installation
4.
5.
6.
7.
Internet Information Services.
Site.
Right-click safecomauth and select Properties.
In the Properties dialog for the safecomauth alias, click the Directory
Security tab and then Edit… under Anonymous Authentication and
access control.
The Authentication Methods dialog appears, and for the safecomauth
alias you must enable anonymous access.
8.
9.
Check Anonymous access and enter IUSR_<computername> as User
name. Check Allow IIS to control password.
Make sure that Integrated Windows authentication is checked before
clicking OK.
Proceed to section 2.5 Manual firewall configuration
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2 Installation
2.5
Manual firewall configuration
If there is a firewall on the computer running the web server, then it must
allow communication on TCP port 80.
If you intend to use SafeCom ePay from DIBS the firewall must allow
payment.architrade.com and port 8080 and 443 (in/out).
The firewall that sits between the Internet and the local network hosting the
computer with the SafeCom Web Interface must be configured to allow the
payment gateway on the outside to reach the SafeCom Web Interface on the
inside of the firewall. Otherwise authentication is not possible.
2.6
Restart the web server
First time you must restart the web server.
1.
2.
3.
2.7
Open the Control Panel on the computer where the IIS software is
installed.
Click Administrative Tools. Click Services.
Locate the IIS Admin Service and right-click it and click Restart.
Use a browser and test it
1.
Open a web browser and enter the address of the web server that hosts
the SafeCom Web Interface followed by /safecom or /safecomauth
depending on the kind of alias you have created.
Example: http://localhost/safecom
2.
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Also remember to check that your firewall (2.5) is configured correctly.
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2 Installation
2.8
Configure SafeCom Web Interface
SafeCom Web Interface includes a Windows configuration utility that provides a
convenient interface to changing the Windows Registry settings used by the
SafeCom Web Interface.
1.
Double-click scWebConfig.exe. On Windows 2008 right-click the icon and
click Run as administrator.
By default it is located in:
C:\Program Files\SafeCom\
SafeCom Web Interface\WebConfiguration
On Windows 64 bit:
C:\Program Files (x86)\SafeCom\
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2 Installation
2.
Under SafeCom Server, enter the IP address of the computer running the
SafeCom server software. If the SafeCom Web Interface is running on the
same server as the SafeCom Server you can leave it at the default
127.0.0.1. Click Test… to test the connection.
Note: In IP address you MUST enter the IP address. Do NOT enter the
hostname.
3.
4.
5.
Under Web Interface, enter the local path to the folder that contains the
SafeCom Web Interface or click Browse…
Under Internet Information Server (IIS), enter the Web alias, the default
is safecom.
Under User options, select one of the Authentication choices:
Note: In most cases leave the at Automatically detect settings from
Microsoft IIS.
6.
D60651-01

Automatically detect settings from Microsoft IIS (default)
This choice maps to Windows authentication if this is configured
for IIS (2.4) and it maps to User Logon and PIN code if Anonymous
Authentication is configured for IIS.

User Logon and PIN code
Users are required to enter their User Logon and PIN code to login
to the web site. If this is selected the IIS must be configured to use
Anonymous Authentication (2.4).

ID code and PIN code
User are required to enter an ID code and PIN code to login to the
web site. If this is selected the IIS must be configured to use
Anonymous Authentication (2.4).

Windows authentication
Users are required to provide a Windows user name and password
before establishing a connection to the web site. If the user is
logged in already on the computer, they are granted access
directly. IIS must be configured to use Windows Authentication
(2.4).
In Idle timeout specify the idle time before closing the connection to the
SafeCom Web Interface.
33
2 Installation
7.
8.
Under Allow user to check the options according to the following
descriptions:

Generate PUK: Allow users to generate a new PUK code.

Generate ID code: Allow users to generate a new ID code.

Delete IDs: Allow users to delete ID codes. Note that users can only
delete ID codes that are generated manually.

Hide IDs: When a user generates a new ID code, it can only be
viewed if the user places the mouse cursor over a specific part of
the screen. The ID codes are only listed with registration date and
expiration date.

Make IDs permanent: Allow users to make temporary ID codes
permanent.

Change expiry date of IDs: Allow users to change the expiration
date on temporary ID codes.

Delegate: Allow users to manage delegates via the Web Interface.
Under ePay, check User payment through the web to use SafeCom ePay.
Refer to the appropriate section on how to configure SafeCom ePay:






Configure
Configure
Configure
Configure
Configure
Configure
ePay
ePay
ePay
ePay
ePay
ePay
–
–
–
–
–
–
provider
provider
provider
provider
provider
provider
SCDemo (2.8.1)
Pensio (2.8.2)
DIBS (2.8.3)
Worldpay (2.8.4)
Netaxept (2.8.5)
NG Pro (2.8.6)
9.
Click OK to save the changes and close the dialog.
10.
Under Services, check Restart World Wide Web Publishing service on
OK if you want this to restart when you click OK.
11. Proceed to the following sections:

Configure E-mail – all providers (2.8.7)

Manually configure Internet Information Service (IIS) (2.4)
Note: If the SafeCom Pay solution stores money on a Smart Card you may wish
to check how to setup ePay Cash Card (3.4).
D60651-01
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2 Installation
2.8.1
Configure ePay – provider SCDemo
1.
In SafeCom Web Interface Configurator (2.4) click Configure…
The ePay properties dialog opens.
2.
Select SCDemo as the name of the Provider. Since this is a demo provider
you do not need to fill in the sections Identification and Calls from
payment-processing gateway.
Change the currency to fit your needs.
Expand Advanced.
Check Use tiny order IDs to limit the length of the Order ID number to
the pre-fix plus 10 digits. The standard order ID number is the pre-fix plus
18 digits.
Enter Log files location. The default location is:
C:\Program Files\SafeCom\SafeCom Web Interface\epaylog
The above folder MUST give write permission to the user:
IUSR_<COMPUTER_NAME>.
In SafeCom Administrator create a SafeCom Pay user with Administrator
rights as it is only this kind of user that can be used to emulate SafeCom
ePay transactions.
3.
4.
5.
6.
7.
8.
Proceed to section 2.8.7 Configure E-mail – all providers.
D60651-01
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2 Installation
2.8.2
Configure ePay – provider Pensio
1.
2.
3.
4.
5.
6.
7.
8.
D60651-01
Select Pensio as the Name of the Provider.
The default Gateway URL is
https://testgateway.pensio.com/eCommerce/API/form
Fill in the Shop ID. This identifies the customer to the payment gateway
Fill in Public host. On authentication the payment gateway makes a
server-to-server request to the SafeCom Web Interface. This is the host
name or IP address used to access the SafeCom Web Interface from
outside. The firewall must be configured to allow the payment gateway
on the outside to reach the SafeCom Web Interface on the inside of the
firewall. Otherwise authentication is not possible.
Select Protocol. This can be http or https.
If Windows Authentication and ePay is used enter <IP>/safecomauth in
the Callback web alias field. Otherwise leave the field blank.
Select the required Currency from the drop-down list.
36
2 Installation
9.
10.
11.
12.
13.
14.
15.
Expand Advanced.
Fill in Authentication host (optional). On the server-to-server
authentication the SafeCom Web Interface only accepts requests from
this IP address. Only a few ePay providers support this. Please check with
the provider that the callback is sent from the same gateway every time.
If in doubt, leave the field empty.
Fill in Transaction prefix. All transactions will have a unique order
number. If you have two SafeCom Web Interfaces running with the same
payment gateway it’s recommended to use different prefix to prevent
duplicate order numbers. The prefix can consist of two characters.
Example: sc.
the pre-fix plus 10 digits. The standard Order ID number is the pre-fix
plus 18 digits.
Fill in Log files location. The default location is:
Click Setup guide… The How to setup SafeCom on Pensio's website
dialog contains the settings you need to setup SafeCom on Pensio’s
website. Simply copy-paste the values and enter them on Pensio’s
website’s “Settings” area.
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2 Installation
2.8.3
Configure ePay – provider DIBS
1.
2.
3.
4.
5.
6.
7.
D60651-01
Select DIBS as the Name of the Provider.
The default Gateway URL is
https://payment.architrade.com/payment/start.pml
Fill in the Merchant ID and Merchant password provided by your ePay
provider. This identifies the customer to the payment gateway.
38
2 Installation
8.
9.
10.
11.
D60651-01
Select Currency.
Expand Advanced.
authentication the SafeCom Web Interface only accepts requests from this
IP address.
Example: sc.
39
2 Installation
12.
13.
14.
15.
plus 18 digits.
Click the DIBS tab.
Instant capture is YES and turned on by default.
Refer to DIBS [capturenow].
Calculate fee is NO and off by default.
Refer to DIBS [calcfee].
Language controls the language to be used in the Payment Window.
Color is optional. If not specified DIBS uses a default color.
Refer to DIBS [color].
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2 Installation
2.8.4
Configure ePay – provider Worldpay
1.
2.
Select Worldpay as the Name of the Provider.



3.
D60651-01
Mode TEST - YES is equivalent to a successful authorization at the
bank but no funds transferred.
Mode TEST – NO is equivalent to a declined authorization at the
bank and no funds transferred.
Mode LIVE should only be selected when going online as transaction
is sent to bank for the standard authorization process with resulting
funds transfer if successful.
The default Gateway URL is https://select.worldpay.com/wcc/purchase
41
2 Installation
4.
5.
7.
8.
9.
10.
11.
12.
11.
12.
13.
Fill in the Merchant ID. This identifies the customer to the payment
gateway.
name or IP address used to access the SafeCom Web Interface from the
Select Currency.
Expand Advanced.
authentication the SafeCom Web Interface only accepts requests from
this IP address.
Example: sc.
plus 18 digits.
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2 Installation
2.8.5
Configure ePay – provider Netaxept
1.
2.
3.
4.
D60651-01
Select Netaxept as the Name of the Provider. The default Mode is Test
and the default Gateway URL is epayment-test.bbs.no. After testing
change Mode to Live. This will automatically change the Gateway URL to
epayment.bbs.no.
Fill in the Merchant ID. This identifies the customer to the payment
gateway. Enter the Token (password) you have received from the
provider.
43
2 Installation
5.
6.
7.
8.
9.
10.
11.
12.
13.
Select required Currency from the drop-down list.
Expand Advanced.
authentication the SafeCom Web Interface only accepts requests from this
IP address.
Example: sc.
plus 18 digits.
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2 Installation
2.8.6
Configure ePay – provider NG Pro
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
D60651-01
The ePay Properties dialog opens.
Select NG Pro as the Name of the provider.
Fill in Site ID…
Fill in Merchant password.
Select required Currency from the drop-down list.
Expand Advanced.
Fill in Authentication host if necessary. This is only used if you need to
validate the response from the ePay gateway.
45
2 Installation
11.
12.
13.
14.
Fill in the Transaction prefix. All transactions will have a unique order
Example: sc.
plus 18 digits.
D60651-01
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2 Installation
2.8.7
Configure E-mail – all providers
Click the E-mail tab on the provider’s ePay properties dialog.
1.
2.
3.
4.
5.
6.
D60651-01
SMTP server is used to send ePay confirmation from either the hostname
or an IP address. If the field is blank no e-mail is sent. The e-mail is based
on the template emailTemplateMsg.txt (2.8.8 Customize and translate
ePay e-mail message – all providers).
SMTP port is set to 25 by default.
Auth username and Auth password are the login credentials for the user
who administers SafeCom ePay.
Subject is the subject of the confirmation e-mail.
Sender address and Sender name are the email address and name the
ePay user will see in their ePay confirmation e-mail.
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2 Installation
Proceed to section 2.8.8 Customize and translate ePay e-mail message – all
providers
2.8.8
Customize and translate ePay e-mail message – all providers
SafeCom ePay has one English e-mail template that is used to notify users that
money has been transferred to their SafeCom print and copy account.

emailTemplateMsg.txt
Notify user that money has been transferred.
The file is located in the folder pointed to by the ePayLogDir registry setting.
The folder is normally:
SafeCom Web Interface\epaylog
You are free to customize or translate the message to give the users the
highest user satisfaction. Dates are written according to the server’s short
format.
SafeCom print and copy deposit was successful
Transaction for the value of: <%Amount%> <%Currency%>
Payment fee: <%Fee%> <%Currency%>
Total amount: <%TotAmount%> <%Currency%>
Order number: <%OrderNo%>
Authorization Date/Time: <%Date%>
Transaction number: <%TransacNo%>
In the above emailTemplateMsg.txt file it is possible to use the variables listed
below:
<%Amount%>
<%Currency%>
<%Date%>
<%TransacNo%>
<%Fee%>
<%TotAmount%>
<%OrderNo%>
D60651-01
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3 Customize SafeCom Web Interface
3
Customize SafeCom Web Interface
3.1
Introduction
The SafeCom Web Interface folder comes with a set of HTML files. You are free
to customize and translate these pages. The special tags used in the HTML files
can be found in section 3.3 Tags and subsections.
The language strings are defined in the captions.xml file. Colors and fonts are
stored in the style/css.css file.
3.2
Web pages
The root folder contains these HTML files (do not change their names)
Login web page - scLogin.htm (3.2.1)
Welcome web page - scWelcome.htm (3.2.2)
Documents web page - scPrintjobs.htm (3.2.3)
Under Files, the user gets a list of scanned files via SafeCom Smart Scan, from
where the user can pre-view, delete, or download a file.
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49
Transactions web page - scTransactions.htm (0)
ePay web pages – scEPay.htm (3.2.5)
Client Billing web page – scBilling.htm (3.2.6)
Setup web page – scSetup.htm (3.2.7)
The file captions.xml contains all the language strings. Changes to the
captions.xml file will take effect when the Web Server is restarted (2.6).
In addition there are these folders:
/epaylog
*.scl
/images
*.gif
*.jpg
/script
jscript.js
/style
css.css
/WebConfiguration
scWebConfig.exe
3.2.1
Login web page - scLogin.htm
If Anonymous Authentication is enabled the login web page (scLogin.htm)
appears prompting for User logon and PIN code.
Note: If the user belongs to a domain the domain must be specified.
Examples: MYDOMAIN\JS, MYDOMAIN/JS, or JS@MYDOMAIN.
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50
3.2.2
Welcome web page - scWelcome.htm
The user’s name is displayed on the Welcome page. From this page the user can
logout, see list of pending print jobs, see printing and copying history, and
check balance and deposits. If SafeCom ePay is used the user can deposit
money via the Internet.
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51
3.2.3
Documents web page - scPrintjobs.htm
On the Documents web page the user can preview the price for each print job
based on a selected charging scheme. Furthermore a user has the options to
delete, retain, and unretain pending documents. Users can also see if a
document has been delegated to them,
.
Under Files, the user gets a list of scanned files via SafeCom Smart Scan, from
where the user can pre-view, delete, or download a file.
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52
3.2.4
Transactions web page - scTransactions.htm
Under Transactions the user can view the balance, reserved credits, and
transactions on accounts 1 and 2.
D60651-01
53
3.2.5
ePay web pages – scEPay.htm
Via the ePay web page the user can deposit a specified amount to be deposited
on the user's account.
First the e-mail address and amount must be specified.
Then the credit card information must be entered.
D60651-01
54
The transaction is completed.
The SafeCom ePay confirmation web page (scEPayOk.htm) opens after click
Return to SafeCom.
D60651-01
55
3.2.6
Client Billing web page – scBilling.htm
The Client billing web page offers users a great overview of their finished jobs
and gives them the opportunity to add or modify billing codes (for as long as
the specified elapse time allows, refer to SafeCom G4 Administrator’s Manual
D60650 and manage their list of favorite codes. (Only favorite codes are
displayed on devices.)
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56
On the My settings tab default values, such as e-mail reminder and default
billing code, can be set up for Client Billing.
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57
3.2.7
Setup web page – scSetup.htm
The Setup web page allows you to manage delegates (if this is enabled on the
server), change PIN code and manage ID codes (if this is enabled on the server),
see your PUK code (or card number/user code), and change language. The
language strings are defined in the captions.xml file. Changes to the
captions.xml file will take effect when the Web Server is restarted (2.6).
On the Delegates tab users can add, remove and modify delegates (if this is
enabled on the server), see the SafeCom G4 Delegate Print User’s Guide
D60659.
On the Change PIN tab users can change their PIN code.
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58
On the Codes tab users can generate new PUK and ID codes, view ID Codes
assigned to them, and the Start and End date for their ID codes.
Note: What users are allowed to view and change on the Codes tab is set up in
SafeCom Web Interface Configurator (2.4).
Note: The structure of the generated ID code is determined in the file
IDCodeGenerating.txt but can be changed (refer to SafeCom G4
Administrator’s Manual D60650).
On the Language tab users can choose the language that they prefer to use on
the SafeCom Web Interface.
D60651-01
59
3.3
Tags
When customizing the SafeCom Web Interface you can make use of the
following tags (syntax: <#TAGNAME Param=”value”>). The tags are interpreted
by the webuser.dll and replaced by the appropriate HTML code.
3.3.1
General tags
Tag
<#LOGINLINK>
<#LOGOFFLINK>
<#USERNAME>
Optional parameters
[Text] Set text on link
[Style] Set to “Bold” to use
large logoff link.
[Text] Set to “SIMPLE” if
the prefix “User:” should
be hidden.
<#PRINTJOBSLINK>
Separator="NO"
Separator="|"
<#TRANSACTIONSLINK> [Text] Set text on link
[Separator] Set to “NO” if
no separator else fill in
string value for separator
<#EPAYLINK>
<#BILLINGLINK>
<#SETUPLINK>
<#SCSCRIPT>
3.3.2
User’s full name. If
the full name is
empty, then the
user’s user logon is
inserted
Link to Documents
Link to Transactions
Link to ePay
Link to Client Billing
Link to Setup
Used for captions
support
Tags for Welcome web page
Tag
<#WELCOMETABLESTART>
<#WELCOMEITEMPRINTJOBS>
<#WELCOMEITEMTRANSACTIONS>
<#WELCOMEITEMEPAY>
<#WELCOMEITEMBILLING>
<#WELCOMEITEMSETUP>
<#WELCOMETABLEEND>
D60651-01
Description
Login link
Log out link
Description
Init part of table
Documents menu item
Transactions menu item
ePay menu item
Client Billing menu item
Setup menu item
End part of table
60
3.3.3
Tags for Documents web page
Tag
Optional
parameters
<#MENUBUTTONCHARGINGSCHEME>
<#PRICING>
[LimitId] Limit
users to only one
charging scheme.
The ID can be seen
in the top left
corner of the
Charging scheme
dialog in SafeCom
Administrator.
Default: “”
[SubmitType] Set to
“Links” to show
text-links, else
buttons is used.
<#PRINTJOBMENU>
<#PRINTJOBSREFRESHLIST>
<#PRINTJOBLIST>
3.3.4
[Border] Set border
on the job list.
Default: “2”
<#TRANSACTIONCREDITS>
<#TRANSACTIONLIST>
Links/buttons
with actions
delete, retain and
unretain of
documents
Link to refresh job
list
Print job list
[Border] Set border on
the job list. Default:
“2”
Description
Headline caption of
transactions
Text with credits,
low limit, reserved
and disposable
Transactions list
Tags for ePay web pages
Tag
<#EPAYAMOUNT>
<#EPAYDISPOSABLE>
<#EPAYORDERNO>
<#EPAYFORM>
D60651-01
Headline caption
of charging
scheme
Drop down list
with charging
schemes
Tags for Transactions web page
Tag
Optional parameters
<#MENUBUTTONTRANSACTIONS>
3.3.5
Description
Description
Amount transferred from
credit card to SafeCom
account
Disposable amount after
transfer
Full orderno (20 chars)
Form for entering name and
amount
Page(s)
scEPayOk.htm
scEPayOk.htm
scEPayOk.htm
scEPay.htm
61
<#EPAYERROR>
<#EPAYERROR>
<#EPAYTRANSACT>
<#EPAYFEE>
<#EPAYTOTAL>
3.3.6
Displays error message.
[Text] Displays message
specified by the Text
parameter.
Displays transaction number.
Fee withdrawn from your
credit card.
Total amount withdrawn from
your credit card.
scEPayOk.htm
scEPayOk.htm
scEPayOk.htm
Tags for Setup web page
Tag
<#SETUPMENUBUTTONCHANGEPIN>
<#SETUPMENUBUTTONGENERATEPUK>
<#SETUPMENUBUTTONCHANGELANGUAGE>
<#SETUPHEADLINECHANGEPIN>
<#SETUPHEADLINEPUK>
<#SETUPHEADLINECHANGELANGUAGE>
<#SETUPPINAPPLY>
<#SETUPLANGUAGEAPPLY>
<#SETUPFORM>
<#SETUPCHANGEPINTABLE>
<#SETUPGENERATEPUKTABLE>
<#SETUPCHANGELANGUAGETABLE>
D60651-01
scEPayError.htm
scEPayOk.htm
Description
Menu button for change PIN
Menu button for generate PUK
Menu button for change language
Headline caption for change PIN
Headline caption for see PUK
Headline caption for change
language
Apply button
Apply button
Formula data (mandatory)
Table with change pin fields
Table with PUK information
Table with language selection
62
3.3.7
Tags for Client Billing web page
Tag
<#BILLINGFORM>
<#BILLINGMENUBUTTONFIND>
<#BILLINGMENUBUTTONMYFAVORITES>
<#BILLINGMENUBUTTONLASTUSED>
<#BILLINGMENUBUTTONUSERDEFAULTS>
<#BILLINGMENUBUTTONFAVORITES>
<#BILLINGINPUTFORM>
<#BILLINGLASTUSEDCODESSELECT>
<#BILLINGFINDCODESINPUT>
<#BILLINGMYFAVORITESSELECT>
Description
Formula data (Always use)
Find menu button
My favorites menu button
Last used menu button
My defaults menu button
My favorites menu button
Drop down list with last used codes
Input field for codes
Drop down list with my favorite
codes
<#BILLINGUSERDEFAULTSTEXT>
Headline for change my defaults
<#BILLINGBUTTONFIND>
Find button
<#BILLINGMENUSPACER>
Space between menu items
<#BILLINGMENUBUTTONUNBILLEDJOBS> Menu item for unbilled jobs
<#BILLINGMENUBUTTONBILLEDJOBS>
Menu item for billed jobs
<#BILLINGMENUBUTTONPERSONALJOBS> Menu item for personal jobs
<#BILLINGCHECKBOXPERSONALCODE>
Caption for “use personal code”
checkbox
<#BILLINGCHECKBOXBILLWITHNOCODE> Caption for “remove billing code”
<#BILLINGCHECKBOXUSEBILLABLE>
Caption for “do not bill” checkbox
<#BILLINGSUBHEADSEARCHRESULT>
Caption for “Search result”
<#BILLINGSUBHEADMYFAVORITES>
Sub headline “My favorites”
<#BILLINGSUBHEADDEFAULTS>
Sub headline “My defaults”
<#BILLINGBUTTONBILL>
Bill jobs button
<#BILLINGBUTTONUSEBILLINGCODE>
Use selected button in Find dialog
<#BILLINGBUTTONREMINDER>
Apply button in My defaults dialog
<#BILLINGCONTENTSFORM>
<#BILLINGDOCUMENTSTABLE>
Table with the document list
<#BILLINGSEARCHRESULTS>
Table with the code search results
<#BILLINGFAVORITESTABLE>
Table with your favorite codes
<#BILLINGUSERDEFAULTSTABLE>
Table with defaults (reminder,
default billing code)
<#BILLINGJOBINFO>
Extended info on documents when
mouse is over the checkbox on a
document
D60651-01
63
3.4
Setup ePay Cash Card
This section is only relevant if the SafeCom Pay solution stores money on a
Smart Card. It allows SafeCom to transfer money deposited through SafeCom
ePay to the user’s Cash Card when the card is used at the SafeCom-enabled
device.
3.4.1
Enable ePay Cash Card:
1.
Start SafeCom Web Interface Configurator by double-clicking
scWebConfig.exe (2.4). By default it is located in:
3.4.2
2.
Press CTRL+SHIFT+E to open the ePay Cash Card dialog.
3.
4.
5.
Click Enable.
Click Close.
Click OK to close the SafeCom Web Interface Configurator.
Change the minimum and maximum amount per payment:
1.
Edit the jscript.js file. By default it is located in:
SafeCom Web Interface\script
2.
3.
4.
D60651-01
Locate the function ValidatePayForm.
Change minimum and maximum value and error message. The default
values are 0.10 and 1000.
Save the file and restart the web server (2.6).
64
3.5
Export unfinished transactions
If there are any transactions that have not been completed successfully, these
can be viewed and exported to either an XML or CSV file from the Unfinished
transactions tab in the ePay Properties.
Note: The Unfinished transactions tab is only available if there are any
unfinished transactions to show. Furthermore, all transactions that have been
completed successfully are not displayed in the list.
All unfinished transactions are listed with the following information:




D60651-01
File name: The order number.
User logon: Shows the user that makes the transaction.
Amount: Shows the amount in the transaction.
State: The states specified shows where in the process that the
transaction failed.
o
In progress: The transaction has not yet failed but is still in
progress.
o
Started: The transaction failed when trying to connect to the
provider.
o
Approved: The transaction failed after being approved by the
provider, but the approval was never received by the user.
65
3.6
DIBS Administration
Inside DIBS Administration you need to configure auth.cgi to return the Order
number and All other parameters.
D60651-01
66
3.7
WorldPay Administration
1.
Open the WorldPay admin web page:
https://select.worldpay.com/wcc/admin
2.
3.
Enter Username and Password. Click LOG IN.
Click Configuration options (bottom right of the web page).
3.
Set Callback URL to
http://<LOCALHOST>/safecom/webuser.dll/epayauth?scNoSess
Replace <LOCALHOST> with the IP address or host name to the local sever
running the SafeCom Web Interface.
4.
5.
6.
D60651-01
Check Callback enabled?
Check Use callback response?
Click SAVE CHANGES.
67
3.8
Pensio Administration
1.
Open the Pensio Cashcow gateway’s configuration web page:
https://cashcow.catpipe.net/shop/config/
D60651-01
68
2.
3.
4.
5.
6.
D60651-01
Enter address information if the form of: Company name, Street, City
and ZIP.
Enter the appropriate URLs below:
OK-URL must point to webuser.dll/epayauth.
Failure-URL must point to webuser.dll/epayerror.
Form-URL must point to webuser.dll/epay.
Enter E-mail address.
Check the Allowed Currencies.
Click update when you are done editing. All the fields will disappear, but
the entered settings as been saved.
69
4 Using SafeCom Web Interface
4
Using SafeCom Web Interface
4.1
Login
1.
Open a web browser and enter the IP address or hostname of the web
server that hosts the SafeCom Web Interface followed by /safecom or
/safecomauth depending on the alias you created in section 2.4 Manually
configure Internet Information Service (IIS).
Example: http://localhost/safecom
Login with user logon and PIN code is only required if Anonymous
Authentication is enabled. Then the following web page opens, prompting for
User logon and PIN code.
Note: If the user belongs to a domain the domain must be specified.
Examples: MYDOMAIN\JS, MYDOMAIN/JS, or JS@MYDOMAIN.
Once logged in the following web page opens with the user’s name displayed in
the top right corner. From here the user can choose to see a list of pending
print jobs, see print and copy history, as well as check the balance and deposits
to the account. If SafeCom ePay is used the user can deposit money via the
Internet.
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70
4.2
Managing documents
1.
2.
In a web browser login to SafeCom Web Interface (4.1).
Click the Documents icon.


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Preview price based on selected charging scheme: Select a
charging scheme and based on that see the specific price for each
document.
Documents: Lists all pending print jobs. Check one or more
documents and:
o
Click Delete, to delete the selected documents.
o
Click Retain, to keep the selected documents on the SafeCom
server after being printed and thus available for printing again
later.
o
Click Unretain, to remove the selected retained documents
from the list (server) after being printed.
o
Click Refresh list to update the document list.
71
3.
4.
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Click Files to view a list of available files scanned via SafeCom Smart
Scan.

Check one or more documents and click Delete, to delete the
selected files.

Click
, to preview the scanned file.

Click
, to download the file.
Click Pending print jobs, to return to the document list.
72
4.3
View transactions
1.
2.
3.
Open a web browser and enter the IP address of the SafeCom Web
Interface (4.1).
If prompted, enter your credentials and click Login.
Click the Transactions icon.
In the Transactions window check the balance of your accounts and the
different deposits:




4.4
Transfer money via ePay
1.
2.
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Acc.1: and Acc.2: The balance of the two accounts.
Low limit: The minimum amount of credits that must be available in
order to print or copy.
Reserved: The amount of credits reserved due to a print or copy job that
finished in error.
Disposable: The actual available credits (the Balance minus Low limit
and Reserved).
Open a web browser and login to SafeCom Web Interface (4.1).
Click the ePay icon.
73
3.
4.
5.
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The Email address is retrieved from the SafeCom server and pre-filled,
but it can be changed. Upon successful completion of the transaction an
e-mail is sent to the specified e-mail address.
Enter the amount to be transferred.
Click Accept and then the payment-processing gateway opens and
prompts for credit card information.
6.
Enter the necessary information and click Accept. The transfer is now
complete.
7.
Click Return to SafeCom in order to see the results of the transfer.
74
Note: The above is an example of a successful transaction. If the transaction
was not successful the first paragraph will say “An error occurred…” This
message can be customized using the <#EPAYERROR Text””> tag mentioned in
3.3.5.
4.5
Manage billing codes
The Client billing web page offers users a great overview of their finished jobs
and gives them the opportunity to add or modify billing codes (for as long as
the specified elapse time allows, refer to the SafeCom G4 Administrator’s
Manual D60650) and manage their list of favorite codes.
In this section the following three areas are covered:



Add and modify billing codes (4.5.1)
Set up default values (4.5.2)
Manage favorite codes (4.5.3)
Note: For Client billing to be available to the user, the user needs to be a
tracking or pay user. This is set up on the User properties in the SafeCom
Administrator and use of JavaScript (Active Scripting) must be enabled.
4.5.1
Add and modify billing codes
After a user has finished a job at a MFP, it is possible for the user to add or
modify billing codes to the job via SafeCom Web Interface.
Note: The time where jobs are available for change of billing codes in the
SafeCom Web Interface depends on the settings of the Server properties in
the SafeCom Administrator.
To add or modify billing codes in the SafeCom Web Interface:
1.
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When logged into SafeCom Web Interface, click Client billing.
75
2.
When the Favorites tab or Last used tab is selected, the user's available
jobs are listed under the following tabs depending on the billing status of
the job:



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Unbilled jobs: Print jobs that do not have a billing code added yet.
Billed jobs: Print jobs with billing codes assigned already but still
available for change. Billing codes assigned through a group is not
available for change.
Personal jobs: List of jobs that do not need a billing code. If the
user is a pay user, every job is billed to the user.
3.
Choose the billing code you want to add, either from your favorites list on
the Favorite tab or from your list of recently used codes from the Last
used tab.
4.
On the Unbilled jobs tab or the Personal tab select the jobs that you
want to add the billing code to. Or select a job on the Billed jobs tab to
modify the current billing code.
76
5.
Click one of the following buttons to add the code:

Not billable: Click if you want to add the billing code to the job,
but not actually bill for the job. The job is moved to the Billed jobs
list.

Billable: Click if you want to add the billing code to the job and
make sure that the job is billed. The job is moved to the Billed jobs
list.

Personal: Click if the job is personal. Neither the billing code nor
whether the job is billable or not is specified or tracked. The job is
moved to the Personal list.
Note: If the billing code is set to not billable, the billing code is added to
the job and Billable is set to No for the specific job. And if the billing
code is set to be billable, the billing code is added to the job and
Billable is set to YES for the specific job.
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77
4.5.2
Set up default values for Client Billing
On SafeCom Web Interface a user can set up the following default values for
Client Billing:


E-mail reminder: The user can specify if and when the user wants an
reminder to add billing codes to jobs before they are committed to
tracking.
Default billing code: The user can specify the default billing code. This
code will be used if no other billing code has been added to the job.
1.
When logged into SafeCom Web Interface, click Client billing and then
My settings.
2.
Under My defaults select how you would like the e-mail reminder to
remind you to add billing codes according to the following descriptions:



3.
Never remind me: An e-mail reminder is never sent.
Remind me as soon as a job completes: A reminder is sent after
each print job is completed.
Remind me when job completes and there are more than X
unbilled jobs: A reminder is sent when there are a specified
number of print jobs are completed and ready for billing.
In the Default billing code drop down, select a billing code to set it as
default. You can select from your favorite billing codes.
Note: The default billing code can also be specified as Personal, which
means that it is not billed. If the user is set up as pay user, the job will
be billed to the user.
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78
4.5.3
Manage favorite billing codes
On SafeCom Web Interface a user can add and delete billing codes to the list
of personal favorite billing codes.
Note: In order for the users to be able to modify their favorite list the
Restrict choice of billing codes check box in User properties must be clear.
1.
Under My favorites the favorite billing codes are listed. From here you
can remove billing codes from your favorite list by clicking Delete. Codes
that originate from your membership of a group cannot be deleted.
2.
Under Add favorites, click Show more to list all billing codes available.
Click Add to add the selected code to the list of favorites.
For additional Client Billing web pages refer to SafeCom G4 Client Billing User’s
Guide D60657
4.6
Manage delegates
For additional Delegated Print web pages refer to SafeCom G4 Delegated Print
User’s Guide D60659
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4.7
Manage codes and set up language
The Setup web page allows you to change PIN, see and change PUK and ID code
(if this is enabled on the server), as well as change the default language. The
language strings are defined in the captions.xml file. Changes to the
captions.xml file take effect when the Web Server is restarted (2.6).
In this section the following three areas are covered:



4.7.1
Change PIN (4.7.1)
Manage PUK and ID Codes (4.7.2)
Change default language (4.7.3)
Change PIN
On the Change PIN tab it is possible to change the PIN code. This tab is only
available if Allow user to change PIN code is check on the Users tab in the
Server properties dialog in SafeCom Administrator.
After entering the old and new PIN code, click Change PIN.
4.7.2
Manage PUK and ID codes
On the Codes tab users can view the ID codes assigned to them as well as the
Start and End date if the code is a temporary code.
Note: Support for multiple cards is controlled on the Users tab in the Server
properties dialog in SafeCom Administrator.
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80
Depending on the setup on SafeCom Web Interface Configurator, users can
generate a new PUK, if they have lost their card and need to associate
themselves to another card. Furthermore users can generate or delete an ID
code, make a temporary ID code permanent, or change the expiry date.
Generate a new PUK code:
1.
2.
On the Codes tab, click Generate new PUK.
The new PUK code is now shown in the green bar, and the old PUK code
no longer works.
Generate a new ID code:
1.
2.
3.
On the Codes tab, click Generate new ID code.
If ID codes are NOT setup to be hidden on SafeCom Web Interface
Configurator, the new ID code is listed in the list of ID codes, as in the
screenshot above.
If Hide ID codes are checked in SafeCom Web Interface Configurator,
the ID code is hidden in the grey box (see screenshot below). Place your
mouse cursor over the box to the right to see the new ID code.
Note: The structure of the ID code is determined in the file
IDCodeGenerating.txt but can be changed (refer to SafeCom G4
Administrator’s Manual D60650).
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81
Note: A limit to how many ID codes a user can have is set up in SafeCom
Administrator. If the user gets the error message "You have too many ID codes,
a new ID code was not generated", the user must delete at least one existing ID
code in order to generate a new one.
Delete an ID code:
1.
2.
Click the Delete icon next to the ID code that must be deleted.
Click OK.
Note: A user can only delete ID codes that have been generated
manually, either in SafeCom Administrator or on the SafeCom Web
Interface.
Edit an ID code:
1.
Click the Edit icon next to the ID code that must be edited.
Note: Only temporary ID codes can be edited.
2.
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Click Make permanent, to make the temporary ID code permanent.
82
3.
4.7.3
To change the expiry date of the ID code, choose a new date in the
Expiry date field either from the drop down list or by clicking the
Calendar icon and then click Change expiry date.
Change default language
On the Language tab users can choose the language that they prefer to use on
the SafeCom Web Interface.
Select your preferred language by clicking the relevant flag icon.
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83
5 Troubleshooting
5
Troubleshooting
5.1
Browser reports 404 error
This is due to incorrect setup of Internet Information Service (IIS). Remember
to restart the IIS after you have made configuration changes (2.6).
5.2
Browser reports 500 error
This is due to incorrect setup of the SafeCom Web Interface. Check the
Windows Registry settings. Remember to restart the IIS after you have made
changes (2.6).
5.3
SafeCom ePay logging
The SafeCom Web Interface creates ePay log files (*.scl). The folder must give
write permission to the user: IUSR_<COMPUTER_NAME>.
Whenever a pay transaction is started a file with the extension *.scl and the
order number is created. Example:
sc200509290000000046.scl
The log file contains one comma-separated line. Example:
29-09-2005 15:14:22, 3, JS, sc200509290000000046, STARTED, 10, EUR
Field
Date and time
User ID
User logon
Order number
Payment status
Amount
Currency
Example
29-09-2005 15:14:22
3
JS
sc200509290000000046
STARTED
10
EUR
If the transaction terminates as expected the log file is deleted. However, if
the pay transaction terminates abnormally the file is renamed to *lost.scl and
kept. This happens if the user closes the browser window before the
transaction has finished.
Example:
sc200509290000000046lost.scl
A *lost.scl file is also created if the webuser.dll receives an order number that
is unknown.
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5 Troubleshooting
5.4
Unexpected Error 0x8ffe2740 Occurred
When you try to start a web site from the Internet Information Services you
may get a dialog with the error message "Unexpected Error 0x8ffe2740
Occurred". We have found that this may happen if you are using Skype on the
computer with the web site. To resolve quit Skype. For additional information
please refer to Microsoft knowledge base article 816944.
5.5
World Wide Publishing will not restart
To solve this problem open the Windows Task Manager. In the Processes tab
select the dllhost.exe process owned by IWAM_xxxx and click End Process.
Replace xxxx with the name of the computer. This problem has been reported
on computers running Panda Antivirus, but it may apply to other situations as
well.
5.6
Browser reports login error
Login error appears if the configuration of Windows authentication and
Anonymous Authentication in IIS (2.4) conflicts with the selected
authentication method.
Remember that Enable anonymous access should only be cleared if you want
to use Windows authentication.
D60651-01
85

SafeCom G4 Web Interface Administrator`s Manual

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