12-109 - Cowlitz County

Transcription

BEFORE THE BOARD OF COUNTY COMMISSIONERS OF COWLITZ COUNTY, WA
In the Matter of Authorizing Purchase of Services
From Icon Enterprises, Inc d b
/ a/ CivicPlus;
U.S. General Services Administration (GSA)
Resolution No.
12 109
Schedule 70 Contract #
GS-35F 0124U
-
WHEREAS, RCW 090
39.
32.provides authorization for any political subdivision of the State of
Washington to purchase supplies, materials and or
/ equipment from or through the United States
government without calling for bids, notwithstanding any law or charter provision to the contrary; and
WHEREAS, the Federal Government, through its General Services Administration (GSA)is a
centralized authority for the acquisition and management of federal government resources and has
developed a program to leverage the buying power of the Federal Government in order to negotiate
streamlined contracts with commercial businesses; and
WHEREAS,the GSA maintains schedules of contracts for approved vendors, some of which
may be used by Cowlitz County; and
WHEREAS,the Information Technology Department has advised the Board of Commissioners
of a need to purchase services to assist the department with website design and re-tooling; and
WHEREAS, the GSA has competitively negotiated a contract with Icon Enterprises, Inc. d b
/ a/
CivicPlus for such services as memorialized on GSA Schedule 70, Contract Number GS-35F-0124U;
and
WHEREAS, services offered by Enterprises, Inc. d b
/ a/ CivicPlus
meet the
needs of the
County.
Resolution No.
1 2
10 9
Page 2
August ago , 2012
NOW, THEREFORE, IT IS HEREBY RESOLVED that in accordance with state law the
purchase of goods and services listed on the attached bid documents and proposals be and is hereby
authorized without calling for bids.
DATED: August
2012.
BOARD OF COUNTY COMMISSIONERS,
CO .4am TZ
COUNTY, ,
A :H
A
Geon' alter,
al
an
Michael A. Karnofski, Commis
om
ATTEST:
Vickie M. Musgrov
Clerk of the Board
1a
N01-
sioner
TON
clyloptus
SERVICE & IIOEflSE
AGREEEI1T
CP
Service & License Agreement for Cowlitz County, WA
GSA Contract GS-35F 0124U
-
GSA Contract
of
Cowlitz, WA
Organization
County
Street Address
207 N.4th Ave
URL
www.
cowlitz.
us
co.
w
a.
Address 2
Kelso
City
State
WA
Postal
Code
98626
CivicPlus provides telephone support for all trained clients from 7am —
7pm Central Time, Monday-Friday (excluding holidays).Emergency
Support is provided on a 365
24/7/basis for representatives named by the Client. Client is responsible for ensuring CivicPlus has current
updates.
Emergency
Contact & Mobile Phone
Emergency Contact &
Emergency
Mobile Phone
Contact & Mobile Phone
Randy Webster —431.
360.
5220/
5
3
4
778
62.
60.
David Wallis —4911
360.
430.
XX
Billing Contact
Information Technology
Phone
360.
3024
577.
Billing Address
Suite 307
Address 2
207 N.41h Ave
City
Kelso
Tax ID #
91-6001310
Ext.
ST
1
WA
E Mail
-
wallisd(
cowlitz.
us
ahco.
w
a.
Fax
360.
9987
423.
Postal
Code
Sales Tax
98626
N/A
Exempt #
Billing
Terms
Account
Annual
Rep
Info Required
on
Invoice (PO
or
Job #)
contract contact
David Wallis
Phone
360.
3024
577.
Project Contact
Randy Webster
Phone
360.
3024
577.
Danny Elmore
813642
Ext.
Ext.
1
3
Email
WalliSdRCo.u
wa.
COwlltz.
s
Fax
360.
9987
423.
Email
websterrco.u
wa.
cowlitz.
s
Fax
360.
9987
423.
Terms & Conditions
Client Deliverable
1. Icon Enterprises, Inc.,d b
/ a/ CivicPlus will create a unique website for the County of Cowlitz, WA(Client) that includes all
functionality as defined in Exhibit A - CivicPlus Project Deliverables, attached hereto.
Additional Services
2. Client may contract with CivicPlus for additional Consulting, Website Design, Setup, Programming, and Training services
Project Development Services) that exceed those defined in Exhibit A. CivicPlus will invoice Client for the additional services
immediately prior to project Go Live.
-
3. Client may contract with CivicPlus for additional Annual Support, Maintenance & Hosting services that exceed those defined in
Exhibit A. CivicPlus will invoice Client for annual services immediately prior to project Go Live.
-
CivicPlus • 317 Houston St.,Suite E • Manhattan, KS 66502 • com
www.
CivicPlus.
Toll Free 888 -228 2233
• Accounting Ext. 291 • Support Ext. 307 • Fax 785-587 8951
-
Page
1 of 4
Cp GSA
Contract GS-35F 0124U
-
4. Services that involve billable time beyond the contracted amount will be documented and invoiced. Written approval by the
client is necessary before billable time is incurred.
5. Modules that incur additional usage fees may be purchased and activated at any time.
Billing & Payment Terms
6. One third
of the total First Year Fee will be billed upon completion of design; one third
of the total First Year Fee will be billed
upon completion of content. The remainder of the total First Year Fee and any additional Project Development services will be
invoiced after training has been completed.
7. The client shall sign a project completion and acceptance form prior to project go live.
The date may be extended if material
system or operational failures are encountered. Immediately after completing training the final bill for the project development
services will be billable and payable, and the first year's annual support and maintenance fees will be billable and payable. All
Parties agree that the website will not go live
- until the project is accepted in writing by the client.
8. First Year Fee and Project Development invoices are due by the first of the following month, but no sooner than 30 days from
invoice date.
9. Invoicing for 2 year and beyond Annual Support, Maintenance & Hosting begins one (1)year from contract signing.
10. Annual Support, Maintenance & Hosting invoices, beyond the first year, may be prorated in order to correlate with the Client's
budget year.
11. Fees for CivicPlus Annual Support, Maintenance & Hosting services are invoiced prior to the year of service. They are due by
the first of the following month, but no sooner than 30 days from invoice date.
12. Project development will be discontinued if payment is not made within 30 days after the invoice due date.
13. After project go live,
if the Client's account exceeds 60 days past due, Support will be discontinued until the Client's account is
made current. If the Client's account exceeds 90 days past due, Annual Support, Maintenance & Hosting will be discontinued
until the Client's account is made current. Client will be given 30 days notice prior to discontinuation of services for nonpayment.
14. A finance
charge
of 2.9 percent ( %)
per
month or $50
.0, whichever is greater, will be added to past due accounts. Payments
received will be applied first to finance charges, then to the oldest outstanding invoice(s).
15. Provided the Client's account is current,at any time the Client may request an electronic copy of the website Customer
Content (graphic designs, web content, page designs and banners).Client agrees to pay $250 per completed request.
Provided the Client's account is current, upon termination of services client may request a complimentary electronic copy of
website Customer Content and Government Content Management System (GCMS) Software.
Agreement Renewal
16. Either party may terminate the Annual Support, Maintenance & Hosting Agreement at the end of the contract term by providing
the other party with 60 days written notice, prior to the contract renewal date.
17. In the event that neither party gives 60 days notice prior to the end of the initial or any subsequent term, this Agreement will
automatically renew for an additional contract term.
18. In the event of early termination of this Agreement by the client,full payment of the remainder of the contract is due within 15
days of termination.
19. Each year this Agreement is in effect, a
technology investment and
Maintenance & Hosting costs will be applied.
benefit fee of 5 percent ( %) of
the total Annual Support,
Support
20. CivicPlus will provide unlimited telephone support Monday-Friday, 7:00 am — 7:00 pm (Central Time)excluding holidays, for all
trained Client staff. Emergency Support is provided on a 365
24/7/basis for emergency contacts named by the Client. Client is
responsible for providing CivicPlus with contact updates.
21. Support includes providing technical support of the CivicPlus Government Content Management Software, application support
pages and modules),and maintenance of Client's website. Following initial setup, additional page design, graphic design,
user training, site modification,and custom programming may be contracted separately for an additional fee.
www.
CivicPlus.
Toll Free 888-228 2- 233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785 587
- 8951
-
Page
2 of 4
Agreement for Cowlitz County, WA
C PServi
ce & License
GSA Contract
GS-35F 0124U
-
22. During the period of this agreement and subsequent annual renewals, CivicPlus warrants that it will, without additional charge
to the client, immediately correct any problems or defects discovered in the Software and reported to CivicPlus by the client,
such warranty to include ongoing maintenance upgrades and technical error correction.
23. CivicPlus provides online website statistics software at no extra charge. If Client desires to use other website statistic software,
CivicPlus will provide the necessary log file access.
Marketing
24. Client will make a reasonable attempt to work with the CivicPlus Marketing Department to gather information and meet
deadlines associated with website award contest entries throughout the term of this Agreement.
25. Client permits CivicPlus to include an example of the Client's home page and a link to the Client's website on the CivicPlus
corporate website.
26. Client will make a reasonable attempt to work with the CivicPlus Marketing Department to create a news item to be released in
conjunction with their project Go Live
date. Client will provide CivicPlus with contact information for local and regional media
outlets. CivicPlus may use the press release in any marketing materials as desired throughout the term of this Agreement.
27. Client will make a reasonable attempt to work with the CivicPlus Marketing Department to create a case study related to their
website.
28. Client agrees to allow CivicPlus to display a "Powered by CivicPlus"insignia and web link at the bottom of their web pages.
Client understands that the pricing and any related discount structure provided under this Agreement assumes such perpetual
permission.
Intellectual Property, Ownership & Content Responsibility
29. Upon full and complete payment of submitted invoices for the project development and launch of the website, client will own
the graphic designs, web content, page designs and banners ( Customer
"
Content ") as well as the GCMS Software.
30. Upon completion of the development of the site, client will assume full responsibility for Web site content maintenance and
content administration. Client, not CivicPlus, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability,
appropriateness, and intellectual property ownership or right to use of all Customer Content.
31. Client shall not (i)
license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make
available to any third party the Software in any way; ii)
( modify or make derivative works based upon the software; iii)
( create
Internet "links"to the Software or "frame"or "mirror"any Govemment Content Management System administrative access on
any other server or wireless or Internet based
device; or (iv)reverse engineer or access the Software in order to (a)build a
competitive product or service, b)
( build a product using similar ideas, features, functions or graphics of the GCMS Software,
or (c)copy any ideas, features, functions or graphics of the Software.
32. The CivicPlus name, the CivicPlus logo, and the product and module names associated with the System are trademarks of
CivicPlus, and no right or license is granted to use them.
Indemnification
33. Client shall defend, indemnify and hold harmless CivicPlus, its partners, employees, and agents from and against any and all
lawsuits, claims, demands, penalties, losses, fines, liabilities, damages, and expenses including attorney's fees of any kind,
without limitation, in connection with the operations of and installation of software contemplated by this Agreement, or
otherwise arising out of or in any way connected with the CivicPlus provision of service and performance under this
Agreement. This section shall not apply to the extent that any loss or damage is caused by the negligence or willful
misconduct on the part of CivicPlus. If Client and CivicPlus are both negligent, damages shall be apportioned in accordance
with the percentage of negligence of each party. This paragraph is not intended to benefit entities not a party to this contract.
34. CivicPlus will not be liable for any act, omission of act, negligence or defect in the quality of service of any underlying carrier or
other service provider whose facilities or services are used in furnishing any portion of the service received by the customer.
CivicPlus will not be liable for any failure of performance that is caused by or the result of any act or omission by customer or
any entity other than CivicPlus that furnishes services, facilities or equipment used in connection with CivicPlus services or
facilities.
35. Except as expressly provided in this Agreement, CivicPlus makes no expressed or implied representations or warranties,
including any warranties regarding merchantability or fitness for a particular cause.
Page
www.
CivicPlus.
Toll Free 888-228 2233
• Accounting Ext. 291 • Support Ext. 307 • Fax 785 587
8951
-
3 of 4
C pService &
License Agreement for Cowlitz County, WA
-
Acceptance
We, the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined
in this Agreement.
BOARD OF COUNTY COMMISSONERS
COWLITZ COUNTY,
5
WASHIN
g;
Date (
eorge
aiter, Co missioner
isW'X/
r
Michael A. Karnofski, Comm' -sioner
isner, Commiissio
0
Attest:
App oved as to form:
Vickie Musgrove, Clerk
Doug
0
Je
n, Chief Civil
Deputy Prosecuting Attorney (]
CivicPlu
Date / /
Sign and E mail
or
opy
WIZ
And – Mail Two (2)Signed Originals
Attn: Contract Manager
E mail:
SalesCoordinators @CivicPlus.com
CivicPlus Contract Manager
Fax: 785 -587 8951
-
Manhattan, KS 66502
317 Houston St.,Suite E
We will email or fax a counter -signed copy of the contract back to you so we can begin your project. Upon receipt of two signed
originals, we will countersign
and return one copy for your files.
Remainder of this page left intentionally blank—
Page
www.
CivicPlus.
Toll Free 888 -228 2233
• Accounting Ext. 291 • Support Ext. 307 • Fax 785-587 8951
-
4 of 4
CP Service & License Agreement for Cowlitz County, WA
-
Exhibit A - CivicPlus Project Deliverables
All Quotes are in US Dollars and Valid for 30 Days from August 17, 2012.
Labor Category
GSA Hourly
Hours
Total Cost
38.25
63
5,
699.
6,
90
894.
Rate with IFF
Website Consultant
149.01
135.86
135.86
135.86
131.48
109.57
109.57
109.57
109.57
89.41
80.64
Project Manager
Network Consultant
Wireless Network Technician
Programmer
Graphic Designer
Writer
Server and Network Technician
Trainer
PC Technician
Content Developer
50.75
68.25
58
15.5
22.25
20.75
TOTAL (includes first year annual of $
56
61)
,75.
51
8,
973.
6,
06
355.
34
1,
698.
2,
93
437.
1,
28
673.
34,
23
140.
Project Development Includes the Following:
Modules
Functionality
Agenda Creator •
Alerts Center &
Action Items Queue
Emergency Alert Notification •
Archive Center •
Bid
Postings •
Automatic Content Archiving
Business Resource
/
Directory •
Content Library
Dynamic Breadcrumbs
Calendar •
Carbon Calculator •
Citizen
Request
Community
Audit Trail / History Log
Automated PDF Converter
Dynamic Sitemap
Tracker (5
users) •
Voice •
Expiring Items Library
Generic Mobile App (iOS & Android)
Document Center •
Graphic Link Administration
ePay •
Links Redirect and Broken Links Finder
Facilities & Reservations •
Menu Management
FAQs •
Mouse over
Menu Structure
Featured Info Module •
MuniMobile
Forms Center •
Online Editor for Editing and Page Creation (WYSIWYG)
Healthy City
Online Web Statistics (Only with CivicPlus Hosting)
Initiative •
Intranet •
Page Wizard wMultiple
/
Layouts
Job
Printer Friendly Email
/
Page
Rotating Content
Postings •
Media Center •
My Dashboard •
RSS
NewsFlash •
Search Engine Registration
Site Layout Options
NotifyMe Email & SMS Text Subscription •
Online Job
Opinion
Poll •
Permits &
Photo
Application
w/1 Generic
Application •
Site Search & Entry Log
Slideshow
Licensing •
Gallery •
Postcard Module •
Quick Links •
Social Media Integration (Facebook & Twitter)
User & Group Administration Rights
Web Page Upload Utility
Website Administrative Log
Real Estate Locator
Staff Directory
Exhibit A 1 of 3
www.
CivicPlus.
Toll Free 888 -228 2233
- 8951
-
C PService &
License Agreement for Cowlitz County, WA
-
Phase 1: Analysis and Timeline Development
Identify custom modules and integration
projects. •
Establish project timeline.
Phone interviews with
departments and gather •
Coordinate the DNS details.
information •
1.
826
Deliverable: Project Timeline and worksheets.
Review current site statistics, if available
Phase 2:Website Design
Create a professional and attractive "look and •
feel"for the entire website.
Determine customization of modules or custom
development projects and provide estimates for project
Create the
layout for each page which will
incorporate photographs,graphic illustrations,
topic headings, and dynamic components. •
Modify design with input from client.
changes.
6,
355
Deliverable: Website Design Composition.
Phase 3: Navigation Architecture Development
Develop
the
global navigation
navigation, persistent
and sub- •
navigation, and •
Determine optimum taxonomy structure.
Deliverable: Navigation structure optimized for your
website.
201
resource links for the client's website.
Phase 4:Modules and Site Setup
Set up dynamic elements
on
pages. •
Additional modules may be established based
upon recommendations in Phase 1,
Deliverable: Set up
a fully functional
unctiona site, the
th software that
runs the site and statistical analysis for the site.
4,
587
Phase 5: Content Development
Develop sitemap as pages are being
developed •
Gather content worksheets from your
and contact
departments
departments
as
needed for additional content •
web pages as needed with •
Develop
assistance from client and migrate existing
new
Approximately 25 standard pages and up to 125 supporting
elements will be developed (You will have ability to create
unlimited pages after training)
Ongoing review with your staff as major areas are developed
Deliverable: Website content development and module
1,
004
content.
content
Phase 6:Test and Review, Establish Future Expectations
Make final revisions to website.
Quality Assurance review of
new
website •
Review ongoing responsibilities of department
Deliverable: List of items that need to be addressed.
4,
120
heads and administrative staff.
Phase 7:Consulting and Training for Your Trainers or Website Administrator
16 Hours Interactive Webinar Training for up to 6 employees (Quote includes free use of up to 6 webcams and headset)
Included - Basic
Basic page
Page Admin Training
development using Page
Wizards •
Applying modules to pages
Applied use and usability consulting
Effective communication
Included - Basic
System
Set up groups and
Establish
through
Admin
your website
Training
users
Bid Posting, Facilities & Reservations, Forms Development
Tool, Online Job Application, Photo Gallery, Real Estate
Locator, Request Tracker, Emergency Alert (Site Wide Push)
8,
545
Blog, Facebook, Twitter, Share
permissions
Included - Basic Module Admin
Included - Advanced Module Admin Training & Use
Archive Center, Notify Me, Intranet, Emergency Alert
Notification (Single Page Push)
Also includes - Module Upgrade Training
Training &
Use
Slideshow and Images, Document Center, News
Flash, Staff Directory, Opinion Poll, Resource
Included —On site
Strategic Planning with Individual Depts.
Two days of meetings to interpret current processes and
services, resulting in recommendation for website solutions.
Directory, Calendar, FAQs, Quick Links, and RSS
Phase 8:Go and Project Review
Launch site. •
Deliverable: Final project review report.
Gather feedback from staff involved in project.
Total Project Development Fee
First Year Annual Support, Maintenance and Hosting Fee
Server storage not to exceed 25 GB; Media Center storage not to exceed 10 GB
Total First Year Fee
1,
826
28,464
5,
676
34,
140
Exhibit A 2 of 3
CivicPlus • 317 Houston St.,Suite E • Manhattan, KS 66502 • www.
CivicPlukcom
Toll Free 888 -228 2233
- 8951
-
CP
-
2n Year and Beyond Annual Support, Maintenance & Hosting Fee
Server Storage not to exceed 25 GB
Media Center Storage not to exceed 10 GB
Subject to annual 5%
increase year 3 and beyond
Maintenance
& Hosting Includes:
Annual Sup ort,
Support
Maintenance of CivicPlus
5,
676
Hosting
Application & Modules
77
- C
( ST)Mon Fri
- e
( xcluding holidays)
Install Service Patches for OS
Shared Web SQL
/
Server
24/7 Emergency Support
Upgrades
DNS Consulting & Maintenance
Dedicated Support Personnel
Fixes
Monitor Bandwidth-Router Traffic
2 hour
Response during Normal Hours
Usability Improvements
Improvements
Redundant ISP
Integration
Redundant Cooling
Testing
Development
Natural Gas Powered Generator
Integration New & Upgraded Services
Proactive Support for Updates & Fixes
Online Training Manuals
Daily Tape Backup
Usage License
Intrusion Detection & Prevention
Monthly Newsletters
Antivirus Protection
Phone Consulting
Upgrade Hardware
CivicPlus Connection
CivicPlus University
Company Details
Icon Enterprises, Inc.,d b
/ a/ CivicPlus
Federal Tax ID
GSA Contract
Toll Free
Mailing Address for Purchase Orders and
Payments
48-1202104
GS-35F 0124U
888-228 2233
-
Icon Enterprises, Inc.,d b
/ a/ CivicPlus
Attn: Accounting
317 Houston St.,Suite E
Manhattan, KS 66502
Exhibit A 3 of 3
www.CivicPlus.
Toll Free 888 -228 2233
• Accounting Ext. 291 • Support Ext. 307 • Fax 785 -587 8951
-
oIvrIoptus
PROPOSAI tOR
00wUTz counrr
cp
CIVICPLUS"
HELPING COMMUNITIES ENGAGE & INTERACT
h ! START;
Website Design and
Implementation of a Government Web
Content Management System
The Cowlitz County, WA • August 17,2012
DEVELOPED BY Danny Elmore
CONNECTING PEOPLE
Regional Sales Manager
317 Houston Street, Suite E
888228.2233 x310 +
Manhattan, KS 66502
DIRECT 0209
503.
893.
FAX 8951
785.
587. +elmore @CivicPlus.com
Serving more than 1,
200 clients in the United States, we partner with
local
governments
to create award -winning websites.
Cp Proposal for Cowlitz County, WA
Dear Selection Committee Members:
Thank you for considering CivicPlus as a partner for the Cowlitz County website redevelopment. I am excited to
present a solution to your challenges in creating a navigationally friendly, easy to- update and visually appealing
website.
Of the proposals you review, all should offer a good website design and navigation solution; however, the best
solution should also include the latest innovations in government functionality.
CivicPlus is the unique provider of the Government Content Management System — and one of the most innovative,
knowledgeable sources for engaging eGovernment websites. Our expertise lies in our ability to deliver a
comprehensive solution that considers administrative ease and collaboration, end user
empowerment ... all housed
within a sophisticated design that resonates with your community —and all with citizen engagement in mind.
Now in our second decade, CivicPlus has created eGovernment solutions for more than 1,
200 towns, cities and
counties serving more than 44 million people in the United States including: 46 in the State of Washington. These
communities are using CivicPlus technology to connect in more engaging ways with their residents, visitors and
businesses.
In addition to a solution-centric website, CivicPlus provides unrivaled service, support, automatic upgrades and
enhancements at no additional charge —guaranteed. Our relentless pursuit of government innovations ensures that
our clients' websites, regardless of where they begin on our Community Engagement Scale TM ( see page 4),
continues to move upward today and tomorrow.
The following proposal details how the CivicPlus solution will reduce your staffs workload, respect budget constraints
and, most importantly, provide your community with a powerful online resource that promotes open and transparent
access to your municipal offices and becomes an engaging communication hub for your community.
I sincerely welcome the opportunity to elaborate further on our proposal answer additional questions you may have
about partnering with CivicPlus.
We look forward to working with Cowlitz County.
Respectfully,
Danny Elmore • Regional Sales Manager • 785-323 1- 510 • [email protected]
1
The CivicPlus Proven Development Approach
CivicPlus provides our eGovernment communication solution to more than 1,
200 municipalities — cities and counties
of every size across the United States, Canada and Australia —serving more than 44 million citizens. For more than a
decade, CivicPlus has focused on government clients, giving our customers access to the latest in next -generation
applications that meet and exceed their needs. Those needs include:
A unique and customized website design
Intuitive navigation and page layout with unlimited submenus and subpages
Interactive functionality through our Government Content Management System (GCMS)
Continuously updated, cutting edge
solutions designed by eGovernment experts for governments
A per -project, customized pricing model with comprehensive training and unlimited support always included
Why are Hundreds of Cities and Counties Upgrading to CivicPlus Each Year?
It's simple: CivicPlus knows municipal government.
CivicPlus Client Map
No one else can offer the
CivicPlus Government Content
Management System (GCMS).
di
No one can match our interactive
Ce• •• • . g•
suite of tools that enable
V •
s :
governments to better engage and
communicate with their citizens.
tar•
t .
No one can match the CivicPlus ••
development process and the
depth of our implementations
designed by experts who know
local government —its people and
its processes.
Y
k4 %• •
L . •'
At
h
No one can match our track record
0
period.
Association
0
City
County
System Ownership
Under our standard operating model, our clients own all data and software associated with the website —the design,
the page content, all module content, all importable / exportable data, all archived information and the GCMS. This
allows them the peace of
- mind
of remaining in total control of all website content and functionality. While hosted and
maintained with CivicPlus, this data is never shared, and CivicPlus retains tight controls over our hosting operations,
allowing for daily site backups, redundant power and internet systems, site redundancy and emergency recovery
procedures.
If the contract between your organization and CivicPlus were to be canceled due to the wishes of the client, our
Support Department would work with you to transfer all associated data and software in order to make a smooth
transition to the client's new hosting arrangement and, if necessary, management platform.
In the highly unlikely event that CivicPlus were to cease support for the software due to bankruptcy, acquisition, a
change in business operations or other circumstances, you would also receive full and complete control of all website
data and software.
Under either circumstance, provision of the core code, all associated modules and functionality would allow the client
to move the entire website to an alternative hosting location without altering the management tools or modifying
operation of
the website in any way.
2
Other
Let Our Experts Be Your Trusted Advisors
Only CivicPlus offers the depth and breadth of staff for next -generation eGovernment communication projects.
Dependent on the size of and duration of your project and whether you utilize our creative, branding, and advisory
consulting teams, we will engage between six to 11 experienced staff members.
Utilizing his strong technology background, your dedicated Regional Sales Manager, Danny Elmore, initially works
with you to determine the best solutions for your administrative users and website visitors.
A member of our seasoned project management team oversees the inter -departmental and client interactions,
assuring that your project will be developed in a timely manner by professional website experts. Using their
knowledge of effective online citizen engagement techniques —with specific case studies and examples —they will
ensure the process transitions smoothly from phase to phase. After the completion of each phase, you will be
encouraged to fill out a survey rating the project process and the CivicPlus personnel. The CEO receives the surveys
and is personally accountable for your satisfaction, which we guarantee, or we'll refund your money.
Award -Winning Designers
Custombuilt
non -template design
x6
Programmers
It
You
implement CivicPlus GCMS
Content Experts
Development & duality control
5
End lo
- End
Trainers
Bestproctuce ecttcatron
v
Always There
Support
74///
365.live un n
& ited
Project Manager
Consultant
nt gr,xrk a you
twoygis I
dtebpmer.
.' as an
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v0care I01 YOU success
A Process Dedicated to Helping You Succeed
Upon completion of a custom design, setup of the website, development of modules, content development and
quality control review, your trainer works to ensure your staff masters the simple Government Content Management
System and learns basic website usability concepts. Your new site is then launched and your support calls are
handled by our Client Care department.
Your Role
Your role during the project will be to answer questions and provide input, gain your staff's feedback to
complete worksheets and provide necessary information so CivicPlus can develop recommendations for
your design, navigation and content. Your project manager will explain the work required to achieve your
goals. Pre -project on site
strategic planning sessions can be added to the project at an additional cost.
A company is created by its people. The CivicPlus staff is phenomenal. CivicPlus is going to understand
what your town means to you and your residents and how you want your town or city to appear. They are
just as passionate about promoting your area as you are."
Karen McGrath, Castle Rock, Colorado
3
What Is Community Engagement?
At its core, Community Engagement is expectation.
More than 75 percent of U.S. residents are connected online. They bank online. They pay bills online. They chat, they
opine, they find love ... all via the Internet. The web has become the first resource for the vast majority of people
when they need to find an answer to a question, locate a service, file a complaint or conduct business.
The expectation is that local government should be conducting business online as well.
Community Engagement is going beyond the basics of the web. Community Engagement is:
Transparency - Removing the veil from local government by providing citizens with open access to
government through citizen-centric technologies and information structures.
Citizen Sourcing - Encouraging citizens to get active, get involved and take ownership of local issues, all
through an easily available communication method that they're likely to use.
MicroVoting —Allowing citizens' voices to be heard, and making that voice resonate with government
leaders in ways that allow for a finger to be placed on the pulse of the citizen's wants and needs.
Local governments provide so much service, infrastructure and support to our communities, but too often, those
efforts go unnoticed and unappreciated. Community Engagement is a two way
street —it's letting your citizens have a
voice, and it's letting them know why government matters.
Where You Rank on the Community
Engagement Scale TM
t t7) —
Fully Engaged
Governments across the nation find themselves
in various stages on the Community Engagement
Scale TM . Some may inhabit multiple stages, and
others may be reluctant to engage more deeply
due to concerns of openness and the criticism
that may accompany it.
Participatory
0 Receptive
_
Where does Cowlitz County fit within the 6 Levels
of Digital Community Engagement?What does
each stage look like?What will it take to reach the
Active
top?
0 —
Emerging
Only CivicPlus can provide these answers,
because CivicPlus is the only government
website provider focused on equipping
Static
communities to better engage and interact with
their citizens through digital means.
How Can CivicPlus Take You Higher?
All of our modules and features are designed to help improve interaction with citizens and users on your website, but
here are a few that help take community engagement to the next level:
Citizen
Request
Tracker T
"
TM
Community Voice
Alert Center
Calendar
Facilities & Reservations
Form Center
Media Center
News Flash
ePayment
4
CivicPlus Product Roadmap
Internet trends and technology change at a rapid pace. At CivicPlus, were committed to helping our customers keep
up to
- date
with the latest and greatest in online tools for governments. That's why, as a Software as a Service (SaaS)
provider, we offer our clients nearly halfa- million dollars worth of software upgrades and maintenance each
year...
just for being part of the CivicPlus Community. Here's a look at where were headed...
Layout Upgrade —Available early 2013
Were undergoing a major overhaul of our system that once completed, will completely revitalize and revamp the
design and site layout experience for our clients. By incorporating more aspects of HTML 5 into our system, the
Layout Upgrade will:
Push CivicPlus designs to the forefront of website capabilities with greater Flexibility
Reduce website development time, meaning your new site launches faster
Allow CivicPlus clients to have more design control than ever, which will make changing the design for
seasonal or special events quick and easy
Provide more feature rich
Mega Menus that enhance the end -user's navigational ease of
- use
-
Lay the foundation for device independence, meaning the website display automatically renders optimally for
different devices like tablets, smartphones and computers.
Pages Live Edit —Available early 2013
Were taking the amazing capabilities of our Live Edit functionality within our modules and carrying that over to page
creation. Your administrators will be able to build, publish, and edit pages of content right from the public-facing side
of your website!
Parks & Recreation Suite
This interactive suite of modules will give your Parks & Recreation Department a direct way to better communicate
and engage with your citizens by offering ways to complete registrations or make reservations online, saving time
effort and money all around! This suite of modules will include:
Facilities & Reservations Redesign —Available summer 2012
Were upgrading our current Facilities & Reservations module to streamline the reservation process and
incorporate ePayments and Google mapping into the process, while giving the module a visual facelift.
Sports Module —Available fall 2012
Allow your residents to sign up teams for different sports —from little league baseball to adult league
volleyball —and also allow residents to join teams that aren't full. Manage team rosters from an
administrative standpoint as well.
Classes Module —Available late 2012
Allow your residents to sign up for and pay for various classes and programs that your Parks & Recreation
Department offers. Manage class rosters from an administrative standpoint as well.
Activities Module - TBD
Newsletter Module - Available late 2012
Create feature r-ich newsletters online without the need for third party
tools and send completed newsletters
automatically to your subscribers via email and text message.
5
Citizen Request Tracker Upgrades —Available late fall 2012
In an effort to continually increase citizen interaction and engagement within our current module offerings, the CRT
module will receive an upgrade to not only utilize our new Forms Center module, but also add in increased reporting
and statistical analysis capabilities and enhanced user experience functions.
Procurement Module —Available Tate 2012
We're taking our current Bids module and pumping it up...
big time. In addition to posting bids, RFP, RFQs, and the
like, this module will allow for vendor registration management, bid detail management and better document tracking
Recent Upgrades Include:
Agenda Center Redesign
Our Agenda Creator received a complete overhaul, with the end result being a module that allows for the complete
creation of agendas —from the input of preliminary items to the approval workflow to the publishing of the agenda live
to the public —one smooth and seamless process. Once an agenda has been published, you can also create a
skeleton of the agenda to create on-the fly
- minutes of your meetings.
Forms Center Redesign
Creating and managing online-fillable forms is now easier and more intuitive than ever with our upgrade to our Forms
Development Tool. We added in drag-and d
- rop build out
functionality, the ability to apply conditional fields, form
statistics and much more. In all, we added more than 20 new pieces of functionality to the module!
Community Voice Module
The Community Voice module allows residents to submit their ideas for improvements and changes they'd like to see
implemented within the community, and in turn allows other residents to comment on ideas and vote ideas up or
down. The Community Voice module is yet another way CivicPlus is continuously seeking out better and easier ways
to connect with and engage with your residents.
6
Technical, Support & Hosting Specifications
We realize that you want to be a good steward of taxpayer dollars, and that means minimizing the total cost of
ownership of your new website. Our clients are reassured by our proven commitment to customer service, exhibited
by the following technical and supportive services:
Automatic CivicPlus Software & Module Updates
All CivicPlus customers receive the benefits of new features and upgrades that we add to our ever -growing content
management system. The core of the CivicPlus product offering grows with you and your community, ensuring that
your site never grows stale and that your website is truly an investment.
Around -the Clock
Technical Support
Our support personnel are ready to answer your staff members' questions and ensure their confidence in using our
site. When you choose CivicPlus, our knowledgeable staff is available from 7:00 am to 7:00 pm CST to field your
calls and emails, and emergency services are available after regular hours with our staff on c- all 24 hours
a day.
In addition to fielding support requests, CivicPlus is proactive in identifying any potential system issues. Through
regularly scheduled reviews of site logs, error messages, servers, router activity and the Internet in general, our
personnel often identify and correct issues before they even affect our clients' websites. Our expertise in website
management provides assurance to our clients that their site is in good hands.
Annual Maintenance & Support Includes:
Support
Maintenance of CivicPlus Application & Modules
77
- (CST)Mon Fri
- (excluding holidays)
Fixes
2 hour
Response During Normal Hours
Improvements
Upgrades
Integration
Testing
Usage License
Development
Monthly Newsletters
Phone Consulting
CivicPlus Connection & CivicPlus University
Supported Browsers
Websites built by CivicPlus are viewable in all common browsers; however, they are optimized for administrative use
with Windows 2000+and supported in the following: Internet Explorer 7.0 +,Firefox 3.5 +,Chrome and Safari 4 +.
Mobile Website Detection & Browsing
Mobile browsing is automatically available with a CivicPius-developed website, meaning your residents can easily
access and refresh your site and its important content from any mobile platform, like iPhone, Android, Blackberry, etc.
For more information, see the Features & Functionality section.
Automated Programming Interfaces (APIs)
We have nearly a dozen Automated Programming Interfaces (APIs)scattered throughout the system, and continue to
build more to make integrations with the GCMS and disparate applications as straightforward as possible. It's this
open architecture"approach that allows your IT staff and programmers to spend time creating applications and
systems that are specific to your community's needs and tie them into the site, using the site itself as a sturdy
platform on which to build. Maintaining the site's base code will fall on CivicPlus' shoulders, saving you time, effort,
and most importantly, money.
7
Hosting & Security Features
CivicPlus' Network Operations Center —based in Kansas City, MO — is set up specifically for website hosting and
administration. Redundant power sources and Internet access ensure consistent and stable connections, and regular
hardware upgrades make certain that CivicPlus-hosted sites are maintained on upto
- date,
reliable equipment.
Hosting with CivicPlus Includes:
Shared Web SQL
/
Server
Nightly Tape Backup
Monitor Bandwidth -Router Traffic
Redundant ISP
Redundant Cooling
Hardware Upgrades
Biometric access
Physical Security
Proximity card key system prevents unauthorized access to servers
High res,
closed circuit video with time lapse recording covering secured areas
All visitors require a full time
escort within hosting area
Redundant cooling systems
Power
Bandwidth
All systems fed by Uninterruptible Power Supplies (UPSs)with natural gas -powered
generator backup
145Mbps of bandwidth for optimal speed — upgrading to 4GB of Internet capability
Multiple carriers to provide redundancy for continuous connectivity —including
MCl/Verizon, Hurricane Electric and Cogent
AT T:
& 45Mbps fiber optic network
Cox: 100Mbps fiber optic network
BGB Internet routing; continuously monitor and manually balance Internet load
between carriers for optimal speed
Redundant Cisco routers
Monitoring
Backup
Antivirus
Data Security
Data Redundancy
Intrusion Detection
Staff Certifications
Round -the clock
(365)
24/
7/
monitoring of all critical components, including: Internet
connectivity, servers, routers, switches and power systems
Tape backup performed daily
Offsite tape archive
Continuously scan system •
Signature files auto-updated every 4 hours from national registry
Server operating systems applied as necessary
Router level port blocking and reporting
Router level packet filtering and reporting
Server level port blocking and logging
Ongoing security analysis by Cisco Security Specialist
RAID Level 5 data storage array
RAID 1 + 0
Redundant Cisco ASA multi-service firewalls, combining intrusion detection and
prevention
Full time
Full time
Full time
Full time
-
Electrical Engineers (EE)
Microsoft Certified Systems Engineers (MCSE)
Cisco Certified Network Associates (CCNA)
Cisco Certified Network Professionals (CCNP)
8
CivicPlus Project Development Estimate
All Quotes are in US Dollars and Valid for 30 Days from August 17, 2012.
GSA Pricing #
GS-35F 0124U
Project Development
28,464
First Year's Annual Support, Maintenance & Hosting
Server Storage not to exceed 25 GB; Media Center Storage not to exceed 10 GB
Total Fees Year 1 $
5,
676
34,
140
With CivicPlus, you'll enjoy all the benefits of our Ultimate Service Plan - 24/7 support, software maintenance,
unlimited upgrades, recurring training and access to the CivicPlus community. Protecting your investment is
important, and our Ultimate Service Plan allows you to receive maximum benefit at minimal cost. Over the course of a
year, you'll receive nearly $500,000 in software upgrades, maintenance and optimization. Additionally, your staff will
have full access to our support staff, ensuring that they're always up to
- date
on our latest features and functionality.
With the Ultimate Service Plan, CivicPlus will handle the workload, with redundant hosting services, daily backups
and extensive disaster recovery plans. And if the Ultimate Service Plan isn't right for you, the site and software are
yours - our websites are as portable as they are powerful.
Single Year Option - Year 2 and Beyond Annual Support, Maintenance & Hosting
Subject to annual 5%
increase year 3 and beyond
9
5,
676
Cp ProposalProposal forfor CowlitzCowlitz County,County, WAWA
ProjectProject DevelopmentDevelopment
Phase 1: Analysis and Timeline Development
Deliverable: Project Timeline and worksheets
1 826
Phase 2:Website Design
6,
335
Deliverable: Website Design Composition
Phase 3: Navigation Architecture Development
Deliverable: Navigation structure optimized for your website
201
Phase 4: Modules and Site Setup
Deliverable: Set up fully functional site, software that runs the site, and site's
4,
587
statistical analysis.
Phase 5: Content Development of 25 standard pages and up to 125 supporting elements
Deliverable: Website content development and module content.
Phase 6:Test and Review, Establish Future Expectations
Deliverable: List of items that need to be addressed
1,
004
4,
120
Phase 7: 16 hours Interactive Webinar
Deliverable: Train System Administrator(s)
on GCMS Administration, permissions,
setting up groups and users, module administration. Basic User training on pages,
module entries, applying modules to pages. Applied use and usability consulting
to result in effective communication through your website.
8,
545
Pre -Implementation: On S
- ite Strategic Planning with Individual Departments Two
days of meetings (up to 12 departments) to interpret current processes and services,
resulting in recommendation for website solutions. Quote includes travel expenses.
Deliverable: A document summarizing the meetings, with analysis and
recommendations. Design information gathered.
Phase 8:GoLive and Project Review
1 826
Deliverable: Final project review report
Additional Functionality
Google Translation Tool
Included
Gov 2.0 Upgrades
Blog
Facebook
Integration
Share
Included
Twitter Integration
Included
Options Included in One Time
Fee
Total Project Development Fee
28,
464
First Year Annual Support, Maintenance and Hosting Fee
5,
676
Server storage not to exceed 25 GB; Media Center storage not to exceed 10 GB
TotalTotal FeesFees YearYear 11$$
1010
34,
140
Project Development Includes the Following:
Modules
Functionality
Agenda Center
Action Items Queue
Alerts Center & Emergency Alert Notification
Audit Trail / History Log
Archive Center
Automated PDF Converter
Bid Postings
Business Resource
/
Directory
Automatic Content Archiving
Citizen Request Tracker (5 users)
Community Voice
Content Library
Dynamic Breadcrumbs
Dynamic Sitemap
Expiring Items Library
Generic Mobile App (iOS & Android)
Document Center
Graphic Link Administration
ePay
Links Redirect and Broken Links Finder
Facilities & Reservations
Menu Management
FAQs
Mouse over
Menu Structure
Featured Info Module
MuniMobile
Forms Center
Online Editor for Editing and Page Creation (WYSIWYG)
Healthy City Initiative
Calendar
Carbon Calculator
Media Center
Online Web Statistics (Only with CivicPlus Hosting)
Page Wizard w Multiple
/
Layouts
Printer Friendly Email
/
Page
Rotating Content
My Dashboard
RSS
NewsFlash
Search Engine Registration
NotifyMe Email & SMS Text Subscription
Online Job Application w/1 Generic Application
Site Layout Options
Site Search & Entry Log
Opinion Poll
Slideshow
Permits & Licensing
Photo Gallery
Social Media Integration (Facebook & Twitter)
Intranet
Job Postings
User & Group Administration Rights
Web Page Upload Utility
Website Administrative Log
Postcard Module
Quick Links
Real Estate Locator
Staff Directory
Annual Support, Maintenance & Hosting Service Include the Following:
Support
Maintenance of CivicPlus
Hosting
Application & Modules
77
- C
( ST)Mon Fri
- (excluding holidays)
Shared Web SQL
/
Server
Upgrades
Fixes
Monitor Bandwidth -Router Traffic
2 hour
Response during Normal Hours
Improvements
Redundant ISP
Integration
Redundant Cooling
Testing
Development
Daily Tape Backup
Usage License
Monthly Newsletters
Phone Consulting
Upgrade Hardware
CivicPlus Connection
CivicPlus University
11
Cp Proposal for Cowlitz County,WA
Project Enhancement Options
Options
One Time
Fee
PreImplementation: On Site
Kick Off
Meeting One day meeting with website committee
to discuss design goals, review audience goals and meet with departments to kick off
- with
a project overview Quote includes (ravel expenses.
Optional
3,
800
Deliverable: A document summarizing the meetings, with analysis and
recommendations. Design information gathered.
Phase 3:Onsite Meeting for Individualized Content Planning Two days (up to 12
Departments) to analyze call logs, review assignments, review individual sections'
navigation, identify services needs
/
of departments, demonstrate best practices, review
functionality and how it applies to individual sections. Quote includes travel expenses.
Deliverable: Presentation on best practices, review worksheet assignments and review
Optional
6.
800
design composite.
Phase 5: 50 Pages of Additional Content
Optional $1,
450
Phase 7: 3 Days of On Site
Training for up to 10 employees
Quote includes travel expenses
Optional
7,
000
Phase 7: One day On Site
Training Consulting
/
Review website with department
administrators and provide additional time for basic learners. Review website procedures.
Must be held concurrently with original on site
training session.
Optional
3,
800
Phase 8: Website Presentation One day of on site
meetings to present website to
stakeholders. Quote includes travel expenses.
Optional
Post -Training:Three Month Checkup Held three months after GoLive, includes two
Optional
days of additional consultation training.
/
Quote includes travel expenses.
Post-Training: Three Day Annual Refresher One day of consultation, two days
refresheradvanced
/
training. Quote includes travel expenses.
Virtual Webmaster: 5 Hours of Content Updates per month.
2,
800
6,
800
Optional
7,
000
Optional
5,
700 Annually
Recurring Training: Training on new functionality and services
New User Training - 3 hour training for new users to learn basic features of the
CMS.
Refresher Training / New Module Training - 3 hour session designed to refresh
existing users as well as to train them on new modules.
Optional
2,
000
New Feature Overview - 3 hour session designed to make users aware of
Annually
recently released modules and features.
Website Review Consulting - 1 hour long,
in depth
review of the client website
followed by a 2 hour session with client users.
12
Functionality Options
OneTime
Annual
4,
500
700
3,
100
650
125 page
/
or
1,
000 10
/ pgs
n/
a
LDAP Integration
1,
200
300
New Logo Development
5,
000
n/a
New Logo Development with Branding & Graphics Development
Subsite (No annual fee in the first year; Annual fees starts in second year)
7,
000
n/
a
8,
000
1,
575
Custom Client Mobile App (iOS & Android)
Department Header Package
No annual fee in the first year; Annual fees starts in second year)
Language Translation (hand translation, paced per single language)
13
Cps Proposal for Cowlitz County, WA
Conclusion
As your website committee narrows the search for a partner to create the website for Cowlitz County, CivicPlus would
like to be your partner of choice.
Our experienced and knowledgeable professionals are committed to creating the communication infrastructure that
Cowlitz County desires.
Your County will have access to the most experienced staff in the municipal website management market,
and your project team will work with you to create a unique and engaging site that reflects your community.
CivicPlus will remain a trusted advisor and support resource after the site launches —Cowlitz will always
have access to government communication experts.
Your site will grow and change with you as industry trends and technology change. CivicPlus will ensure that
your website is on the cutting edge — ALWAYS.
CivicPlus is the leader in award -winning (design and functionality) eGovernment
websites.
Our promise:
We will work with your county until you are 100%
satisfied with the look, content,and
functionality of your website.
14
CP Proposal for Cowlitz County, WA
Sole Source Letter
To the Cowlitz County, WA:
This letter serves to notify you that Icon Enterprises, Inc.,d b
/ a/ CivicPlus, a vendor licensed to do
business in the State of Washington, is the sole provider of the Government Content Management
System (GCMS)and associated product and service package that enables municipal website
administrators to manage critical aspects of their online presence.
The CivicPlus GCMS differs from other content management software in that it has been optimized for
use by government entities. Not only have many of the applications been developed specifically for use
by municipal governments, but the GCMS is also hosted at a network operations center dedicated to
serving local government websites.
Included in the standard CivicPlus development package are applications that are unique to the CivicPlus
GCMS, like a citizen request management and mapping tool, and a live, streaming video application.
Applications like these may be available at a much higher cost from other vendors; however, CivicPlus is
the sole provider of these applications as a part of an all-inclusive, standardized GCMS.
No other organization offers our unique product and service package, coupling our GCMS with some of
the most useful web applications available to municipal governments.
Regards,
Jesse J.Manning CivicPlus
Vice President of Sales and Marketing
Main 888 -228 2233
x262
Direct 785 -323 4762
• Fax 785-587 8951
Manninq( CivicPlus.com •com
www.
CivicPlus.
Federal Tax ID 48-1202104
GSA Contract #
GS35F-012411
DIR Contract #
DIR SOD 1636
15
clyloptus
0511 COflTRI1OT
AUTHORIZED FEDERAL ACQUISITION SERVICE
INFORMATION TECHNOLOGY SCHEDULE PRICELIST
GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY
EQUIPMENT, SOFTWARE AND SERVICES
SIN 132 51
- - INFORMATION TECHNOLOGY (IT)PROFESSIONAL SERVICES
FPDS Code D302
IT Systems Development Services
FPDS Code D308
Programming Services
FPDS Code D311
IT Data Conversion Services
FPDS Code D317
Creation Retrieval
/
of IT Related Automated News Services, Data
Services, or Other Information Services (All other information services
belong under Schedule 76)
Other Information Technology Services, Not Elsewhere Classified
IT Network Management Services
FPDS Code D399
FPDS Code D316
Note 1: All non -professional labor categories must be incidental to and used solely to support hardware, software and or
/
professional services, and cannot be purchased separately.
Note 2: Offerors and Agencies are advised that the Group 70 — Information Technology Schedule is not to be used as a means to
procure services which properly fall under the Brooks Act.These services include, but are not limited to, architectural, engineering,
mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes
between mapping services of an NE nature and mapping services which are not connected nor incidental to the traditionally
accepted A/E Services.
Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of
implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services
must be performance by the publisher or manufacturer or one of their authorized agents.
CIcon Enterprises, Inc.d( b/ a/ CivicPlus)
Manhattan, KS 66502
Phone: 888-228 2233
Fax: 785 587
8951
-
Email: bids @civicplus.com Website: com
www.
civicplus.
Contract Number:
GS-35F 0124U
-
Period Covered
December 12, 2007 — December 11, 2012
by Contract:
General Services Administration - Federal Acquisition Service
Pricelist current through Modification #Original, dated
Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are
also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the
Federal Acquisition Service's Home Page via the Internet at http: gsa.
//
www.
fss.
g
ov /.
Page 2 of 22
Icon Enterprises, Inc. d
( b
/ a/ CivicPlus)
Cp
Table of Contents
Information for
Ordering
Notice to
Special
Business
4
4
Agencies
Participation
Geographic Scope
Contractor's
for
Liability
Offices
4
of Contract
Ordering
4
Address and
Payment
Information
4
Injury of Damage
Statistical Data for Government
5
Ordering
Office
Completion
of Standard Form 279
FOB Destination
5
Schedule
Delivery
5
Discounts
Trade
Small
5
Agreements
Statement
Act of 1979
Concerning Availability
6
of
6
Export Packing
6
Requirements
Maximum Order
Federal
5
6
Supply Service
Federal Information
Information
Technology Schedule Contracts
Technology/Telecommunication Standards Requirements
6
6
Federal Information Processing Standards Publications (FIPS Pubs)
6
Federal Telecommunication Standards (Fed Stds)
-
7
Contract Tasks Special
/
Requirements
7
Contract Administration for
GSA
Ordering
Offices
8
8
Advantange!
Purchase of
Incidental, Non -Schedule Items
8
Contractor Commitments, Warranties and Representations
9
Overseas Activities
9
Blanket Purchase
9
Contractor Team
Agreements (BPAs)
Arrangements
9
Installation, Deinstallation, Reinstallation
Section 508
10
10
Compliance
Prime Contractor
Ordering
From Federal
Supply
Schedules
Insurance Work
on a Government Installation (Jan
1997) FAR
(
10
52.
228 56)
-
10
Software
Interoperability
11
Advance
Payments
11
TERMS AND CONDITIONS APPLICABLE TO IT PROFESSIONAL SERVICES
12
Scope
12
Performance Incentives
12
Order
12
Performance of Services
12
Order
Stop Work
-
13
Page 3 of 22
Cp
( b
/ a/ CivicPlus)
Inspection of Services
13
Responsibilities
of
Responsibilities
of the Government
Systems for
Environmental
Management, Inc.
14
Independent Contractor
Organizational Conflicts of
13
14
Interest
14
Invoices
14
Payments
14
Resumes
15
Incidental
Approval
Support
Costs
15
of Subcontracts
Description of IT Services and
15
15
Pricing
Commitment to Promote Small Business
Participation
22
Page 4 of 22
(b
/ a/ CivicPlus)
Cp
INFORMATION FOR ORDERING ACTIVITIES
APPLICABLE TO ALL SPECIAL ITEM NUMBERS
SPECIAL NOTICE TO AGENCIES: Small Business Participation
SBA strongly supports the participation of small business concerns in the Federal Acquisition Service. To
enhance Small Business Participation SBA policy allows agencies to include in their procurement base
and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to
report accomplishments against these goals.
For orders exceeding the micropurchase threshold, FAR 8.
404 requires agencies to consider the
catalogs pricelists
/
of at least three schedule contractors or consider reasonably available information by
using the GSA Advantage! online shopping service (gsa.
www.
fss.
g
ov).
The catalogs pricelists,
/
GSA
Advantage! and the Federal Acquisition Service Horne Page (www.
gsa.
fss.
g
ov)
contain information on
a broad array of products and services offered by small business concerns.
This information should be used as a tool to assist ordering activities in meeting or exceeding established
small business goals. It should also be used as a tool to assist in including small, small disadvantaged,
and women owned
small businesses among those considered when selecting pricelists for a best value
determination.
For orders exceeding the micropurchase threshold, customers are to give preference to small business
concerns when two or more items at the same delivered price will satisfy their requirement.
1.
GEOGRAPHIC SCOPE OF CONTRACT:
Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington,
DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the
aforementioned areas, for orders received from overseas activities.
Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska,
Hawaii, Puerto Rico, and U.S.Territories.
Offerors are requested to check one of the following boxes:
X]
The Geographic Scope of Contract will be domestic and overseas delivery.
The Geographic Scope of Contract will be overseas delivery only.
The Geographic Scope of Contract will be domestic delivery only.
For Special Item Number 132 5
- 3 Wireless Services ONLY, if awarded, list the limited geographic
coverage
area:
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2.
CONTRACTOR'S ORDERING ADDRESS AND PAYMENT INFORMATION:
CivicPlus
Attn: Contract Manager
Manhattan, KS 66502
Contractors are required to accept credit cards for payments equal to or less than the micro -purchase
threshold for oral or written delivery orders. Credit cards will be acceptable for payment above the micro purchase threshold. In addition, bank account information for wire transfer payments will be shown on the
invoice.
The following telephone number(s)
can be used by ordering activities to obtain technical and o
/ r ordering
assistance:
888 -228 2233
-
3.
LIABILITY FOR INJURY OR DAMAGE
The Contractor shall not be liable for any injury to ordering activity personnel or damage to ordering
activity property arising from the use of equipment maintained by the Contractor, unless such injury or
damage is due to the fault or negligence of the Contractor.
4.
STATICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD
FORM 279:
Block 9: G. OrderModification
/
Under Federal Schedule
Block 16: Data Universal Numbering System (DUNS)Number: 883003113
Block 30: Type of Contractor - B. Other Small Business
Block 31: Woman Owned
Small Business - No
Block 36: Contractor's Taxpayer Identification Number (TIN):
48-1202104
4a. CAGE Code: 025B9
4b. Contractor has registered with the Central Contractor Registration Database.
5.
FOB DESTINATION
6.
DELIVERY SCHEDULE
a.
TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar
days after receipt of order (ARO),as set forth below:
SPECIAL ITEM NUMBER
DELIVERY TIME (Days ARO)
132 51
-
As Agreed by Ordering Agency
b.
URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does
not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are
encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery.
The Contractor shall reply to the inquiry within 3 workdays after receipt. Telephonic
(
replies shall be
confirmed
by the Contractor
in
writing.)If the Contractor
offers
an
accelerated
delivery
time
acceptable
to
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the ordering activity, any order(s)
placed pursuant to the agreed upon accelerated delivery time frame
shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of
the contract.
7.
DISCOUNTS: Prices shown are NET Prices; Basic Discounts have been deducted.
a.
Prompt Payment: 0%
30 days
- from receipt of invoice or date of acceptance, whichever
is later.
b.
c.
Quantity: None
Dollar Volume: additional 2%
discount for orders over $
200,000.
d.
Government Educational Institutions are offered the same discounts as all other
e.
Other
Government customers.
8.
TRADE AGREEMENTS ACT OF 1979, as amended:
All items are U.S. made end products, designated country end products, Caribbean Basin country end
products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of
1979, as amended.
9.
STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING:
10.
Small Requirements: The minimum dollar value of orders to be issued is $ 100.
11.
MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)
a,
The Maximum Order value for the following Special Item Numbers (SINs)is $500,000:
Special Item Number 132 51
- - Information Technology (IT)Professional Services
12.
ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTS
Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR)8.
405 when
placing an order or establishing a BPA for supplies or services. These procedures apply to all schedules.
a. FAR 8.
405 1- Ordering procedures for supplies, and services not requiring a statement of work.
b. FAR 8.
405 - Ordering procedures for services requiring a statement of work.
13.
FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION STANDARDS
REQUIREMENTS: ordering activities acquiring products from this Schedule must comply with the
provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index).
Inquiries to determine whether or not specific products listed herein comply with Federal Information
Processing Standards (FIPS)or Federal Telecommunication Standards (FED -STDS),which are cited by
ordering activities, shall be responded to promptly by the Contractor.
13.1
FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS):
Information Technology products under this Schedule that do not conform to Federal Information
Processing Standards (FIPS)should not be acquired unless a waiver has been granted in accordance
with the applicable "FIPS Publication."Federal Information Processing Standards Publications (FIPS
PUBS)are issued by the U.S. Department of Commerce, National Institute of Standards and Technology
NIST),pursuant to
National
Security Act. Information concerning their availability and applicability should
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be obtained from the National Technical Information Service (NTIS),5285 Port Royal Road, Springfield,
Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use.
Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription
service should be referred to the NTIS Subscription Officer, both at the above address, or telephone
number (703)487 4650.
13.2
FEDERAL TELECOMMUNICATION STANDARDS (FED -STDS):Telecommunication products
under this Schedule that do not conform to Federal Telecommunication Standards (FED STDS)
should
not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD."Federal
Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of
Standards and Technology (NIST),pursuant to National Security Act. Ordering information and
information concerning the availability of FED STDS
should be obtained from the GSA, Federal
Acquisition Service, Specification Section, 470 East L'
Enfant Plaza, Suite 8100, SW, Washington, DC
20407, telephone number (202)619 8925.
Please include a self-addressed mailing label when requesting
information by mail. Information concerning their applicability can be obtained by writing or calling the
U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD
20899, telephone number (301)975 2833.
14.
CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C FSS
370)
NOV
(
2001)
a)
Security Clearances: The Contractor may be required to obtain possess
/
varying levels of security
clearances in the performance of orders issued under this contract. All costs associated with
obtaining possessing
/
such security clearances should be factored into the price offered under the Multiple
Award Schedule.
b)
Travel: The Contractor may be required to travel in performance of orders issued under this
contract. Allowable travel and per diem charges are governed by Pub .L.99 234
and FAR Part 31, and
are reimbursable by the ordering agency or can be priced as a fixed price item on orders placed under
the Multiple Award Schedule. The Industrial Funding Fee does NOT apply to travel and per diem charges.
NOTE: Refer to FAR Part 31.205 46
- Travel Costs, for allowable costs that pertain to official company
business travel in regards to this contract.
c)
Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be
required to obtain possess
/
any variety of certifications, licenses and accreditations for specific
FSC service
/
code classifications offered. All costs associated with obtaining/ possessing such
certifications, licenses and accreditations should be factored into the price offered under the Multiple
Award Schedule program.
d)
Insurance: As a commercial practice, the Contractor may be required to obtain possess
/
insurance
coverage for specific FSCservice
/
code classifications offered. All costs associated with
obtaining possessing
/
such insurance should be factored into the price offered under the Multiple Award
Schedule program.
e)
Personnel: The Contractor may be required to provide key personnel, resumes or skill category
descriptions in the performance of orders issued under this contract. Ordering activities may require
agency approval of additions or replacements to key personnel.
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Organizational Conflicts of Interest: Where there may be an organizational conflict of interest as
determined by the ordering agency, the Contractor's participation in such order may be restricted in
accordance with FAR Part 9.5.
g)
Documentation Standards:
/
The Contractor may be requested to provide products or services in
accordance with rules, regulations, OMB orders, standards and documentation as specified by the
agency's order.
h)
Data D
/ eliverable Requirements: Any required data deliverables
/
at the ordering level will be as
specified or negotiated in the agency's order.
i)
Government -Furnished Property: As specified by the agency's order, the Government may
provide property, equipment, materials or resources as necessary.
0)
Availability of Funds: Many Government agencies' operating funds are appropriated for a specific
fiscal year. Funds may not be presently available for any orders placed under the contract or any option
year. The Government's obligation on orders placed under this contract is contingent upon the availability
of appropriated funds from which payment for ordering purposes can be made. No legal liability on the
part of the Government for any payment may arise until funds are available to the ordering Contracting
Officer.
15. CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES
Any ordering activity, with respect to any one or more delivery orders placed by it under this contract,
may exercise the same rights of termination as might the GSA Contracting Officer under provisions of
FAR 52.212 4,
- paragraphs (I)
Termination for the ordering activity's convenience, and (m)Termination for
Cause (See C.1.)
16. GSA ADVANTAGE!
GSA Advantage! is an on line,
interactive electronic information and ordering system that provides on line
access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to
perform various searches across all contracts including, but not limited to:
1)
2)
3)
Manufacturer;
Manufacturer's Part Number; and
Product categories.
Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser
ex.:
NetScape).The Internet address is http: gsa.
www.
//
fss.
g
ov /.
17. PURCHASE OF OPEN MARKET ITEMS
NOTE: Open Market Items are also known as incidental items, noncontract items, non -Schedule items,
and items not on a Federal Supply Schedule contract. ODCs (Other Direct Costs)are not part of this
contract and should be treated as open market purchases. Ordering Activities procuring open market
items must follow FAR
8.
f).
402(
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For administrative convenience, an ordering activity contracting officer may add items not on the Federal
Supply Multiple Award Schedule (MAS) --referred to as open market items -- to a Federal Supply
Schedule blanket purchase agreement (BPA)or an individual task or delivery order, only if1)
All applicable acquisition regulations pertaining to the purchase of the items not on the
Federal Supply Schedule have been followed (e.
g.,
publicizing (Part 5),
competition
requirements (Part 6),
acquisition of commercial items (Part 12),contracting methods
2)
Parts 13, 14, and 15),and small business programs (Part 19);
The ordering activity contracting officer has determined the price for the items not on the
Federal Supply Schedule is fair and reasonable;
3)
The items are clearly labeled on the order as items not on the Federal Supply Schedule;
and
4)
All clauses applicable to items not on the Federal Supply Schedule are included in the
order.
18.
CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS
a.
For the purpose of this contract, commitments, warranties and representations include, in addition
to those agreed to for the entire schedule contract:
1)
Time of deliveryinstallation
/
quotations for individual orders;
2)
Technical representations and or
/ warranties of products concerning performance, total
system performance and o
/ r configuration, physical, design and or
/ functional
characteristics and capabilities of a product/equipment/ service software
/
package
submitted in response to requirements which result in orders under this schedule
contract.
3)
b.
Any representations and o
/ r warranties concerning the products made in any literature,
description, drawings and or
/ specifications furnished by the Contractor.
The above is not intended to encompass items not currently covered by the GSA Schedule
contract.
19.
OVERSEAS ACTIVITIES
The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair
of
equipment in areas listed in the pricelist outside the 48 contiguous states and the District of
Columbia, except as indicated below:
Upon request of the Contractor, the ordering activity may provide the Contractor with logistics support, as
available, in accordance with all applicable ordering activity regulations. Such ordering activity support will
be provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel
whose services are exclusively required for the fulfillment of the terms and conditions of this contract.
20.
BLANKET PURCHASE AGREEMENTS (BPAs)
The use of BPAs under any schedule contract to fill repetitive needs for supplies or services is allowable.
BPAs may be established with one or
more
schedule contractors. The number of BPAs to be established
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is within the discretion of the ordering activity establishing the BPA and should be based on a strategy
that is expected to maximize the effectiveness of the BPA(s).
Ordering activities shall follow FAR 8.
405 3
when creating and implementing BPA(s).
21.
CONTRACTOR TEAM ARRANGEMENTS
Contractors participating in contractor team arrangements must abide by all terms and conditions of their
respective contracts. This includes compliance with Clauses 552.238 74,
Industrial Funding Fee and
Sales Reporting, i.
e.,each contractor (team member)must report sales and remit the IFF for all products
and services provided under its individual contract.
22.
INSTALLATION, DEINSTALLATION, REINSTALLATION
The Davis Bacon
Act (40 C.
U.
S.276a-276a 7)
- provides that contracts in excess of $
2,
000 to which the
United States or the District of Columbia is a party for construction, alteration, or repair (including painting
and decorating) of public buildings or public works with the United States, shall contain a clause that no
laborer or mechanic employed directly upon the site of the work shall received less than the prevailing
wage rates as determined by the Secretary of Labor. The requirements of the Davis Bacon
Act do not
apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For
example, the requirements do not apply to simple installation or alteration of a public building or public
work that is incidental to furnishing supplies or equipment under a supply contract.
However, if the construction, alteration or repair is segregable and exceeds $2,
000, then the
requirements of the Davis Bacon
Act applies.
The ordering activity issuing the task order against this contract will be responsible for proper
administration and enforcement of the Federal labor standards covered by the Davis Bacon
Act. The
proper Davis Bacon
wage determination will be issued by the ordering activity at the time a request for
quotations is made for applicable construction classified installation, deinstallation, and reinstallation
services under SIN 132 8.
-
23.
SECTION 508 COMPLIANCE.
If applicable, Section 508 compliance information on the supplies and services in this contract are
available in Electronic and Information Technology (EIT)at the following:
www.
us.
civicp/
c
om
The EIT standard can be found at: gov
www.
Section508.
24.
/.
PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES.
Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on
behalf of an ordering activity, shall follow the terms of the applicable schedule and authorization and
include with each order —
a)
A copy of the authorization from the ordering activity with whom the contractor has the
prime contract (unless a copy was previously furnished to the Federal Supply Schedule
contractor);and
b)
The
following
statement:
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This order is
placed under written authorization from
dated .
In the
event of any inconsistency between the terms and conditions of this order and those of
your Federal Supply Schedule contract, the latter will govern.
25.
INSURANCE WORK
—
ON A GOVERNMENT INSTALLATION (JAN 1997)(
FAR 52.228 5)
-
a)
The Contractor shall, at its own expense, provide and maintain during the entire performance of
this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere
in the contract.
b)
Before commencing work under this contract, the Contractor shall notify the Contracting Officer in
writing that the required insurance has been obtained. The policies evidencing required insurance shall
contain an endorsement to the effect that any cancellation or any material change adversely affecting the
Government's interest shall not be effective —
1)
For such period as the laws of the State in which this contract is to be performed
prescribe; or (2)Until 30 days after the insurer or the Contractor gives written notice to
the Contracting Officer, whichever period is longer.
c)
The Contractor shall insert the substance of this clause, including this paragraph (c),
in
subcontracts under this contract that require work on a Government installation and shall require
subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the
contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and
shall make copies available to the Contracting Officer upon request.
26.
SOFTWARE INTEROPERABILITY.
Offerors are encouraged to identify within their software items any component interfaces that support
open standard interoperability. An item's interface may be identified as interoperable on the basis of
participation in a Government agency-sponsored program or in an independent organization program.
Interfaces may be identified by reference to an interface registered in the component registry located at
http: gov.
www.
//
core.
27.
ADVANCE PAYMENTS
A payment under this contract to provide a service or deliver an article for the United States Government
may not be more than the value of the service already provided or the article already delivered. Advance
or pre -payment is not authorized or allowed under this contract. (
U.
S.3324)
31 C.
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TERMS AND CONDITIONS APPLICABLE TO
INFORMATION TECHNOLOGY (IT)
PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132 5
- 1)
SCOPE
1.
The prices, terms and conditions stated under Special Item Number 132 51
- Information
Technology Professional Services apply exclusively to IT Services within the scope of this Information
a.
Technology Schedule.
b.
The Contractor shall provide services at the Contractor's facility and or
/ at the ordering activity
location, as agreed to by the Contractor and the ordering activity.
2.
PERFORMANCE INCENTIVES
a.
Performance incentives may be agreed upon between the Contractor and the ordering activity on
individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this
clause.
b.
The ordering activity must establish a maximum performance incentive price for these services
and or
/ total solutions on individual orders or Blanket Purchase Agreements.
Incentives should be designed to relate results achieved by the contractor to specified targets. To
the maximum extent practicable, ordering activities shall consider establishing incentives where
performance is critical to the ordering activity's mission and incentives are likely to motivate the
contractor. Incentives shall be based on objectively measurable tasks.
c.
3.
ORDER
Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase
orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not
extend beyond the end of the contract period; all services and delivery shall be made and the contract
a.
terms and conditions shall continue in effect until the completion of the order. Orders for tasks which
extend beyond the fiscal year for which funds are available shall include FAR 52.232 1
- 9 (Deviation —May
2003)Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of
funds and the period for which funds are available.
b.
All task orders are subject to the terms and conditions of the contract. In the event of conflict
between a task order and the contract, the contract will take precedence.
4.
PERFORMANCE OF SERVICES
a.
The Contractor shall commence performance of services on the date agreed to by the Contractor
and the ordering activity.
b.
The Contractor agrees to render services only during normal working hours, unless otherwise
agreed to by the Contractor and the ordering activity.
The ordering activity should include the criteria for satisfactory completion for each task in the
Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.
c.
d.
Travel
Any Contractor travel required in the performance of IT Services must comply with the Federal
the travel is
Regulation or Joint Travel Regulations, as applicable, in effect on the date(s)
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performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors
cannot use GSA city pair contracts.
5.
STOP WORK
ORDER (FAR 52.242 15)
AUG
(
1989)
a)
The Contracting Officer may at any time, by written order to the Contractor, require the
Contractor to stop all or any part, of the work called for by this contract for a period of 90 days after the
order is delivered to the Contractor, and for any further period to which the parties may agree. The order
shall be specifically identified as a stop work
order issued under this clause. Upon receipt of the order,
the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the
incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within
a period of 90 days after a stop work
is delivered to the Contractor, or within any extension of that period
to which the parties shall have agreed, the Contracting Officer shall either 1)
Cancel the stop work
order; or
2)
Terminate the work covered by the order as provided in the Default, or the Termination f
or Convenience of the Government, clause of this contract.
b)
If a stop work
order issued under this clause is canceled or the period of the order or any
extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an
equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be
modified, in writing, accordingly, if1)
The stop work
order results in an increase in the time required for, or in the Contractor's
cost properly allocable to, the performance of any part of this contract; and
2)
The Contractor asserts its right to the adjustment within 30 days after the end of the
period of work stoppage; provided, that, if the Contracting Officer decides the facts justify
the action, the Contracting Officer may receive and act upon the claim submitted at any
time before final payment under this contract.
c)
If a stop work
order is not canceled and the work covered by the order is terminated for the
convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the
stop work
order in arriving at the termination settlement.
d)
If a stop work
order is not canceled and the work covered by the order is terminated for default,
the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from
the stop work
order.
6.
INSPECTION OF SERVICES
The Inspection of Services Fixed
—
Price (AUG 1996)Deviation
(
—May 2003)clause at FAR 52.246 4
applies to firm fixed
price orders placed under this contract. The Inspection—
Time -and -Materials and
LaborHour
(JAN 1986) Deviation
(
—May 2003)clause at FAR 52.246 6
- applies to time -and -materials
and labor hour
orders placed under this contract.
7.
RESPONSIBILITIES OF THE CONTRACTOR
The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise)
covering work of this character. If the end product of a task order is software, then FAR 52.227 14
Deviation —May 2003) Rights in Data — General, may apply.
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RESPONSIBILITIES OF THE ORDERING ACTIVITY
Subject to security regulations, the ordering activity shall permit Contractor access to all facilities
necessary to perform the requisite IT Services.
9.
INDEPENDENT CONTRACTOR
All IT Services performed by the Contractor under the terms of this contract shall be as an independent
Contractor, and not as an agent or employee of the ordering activity.
10.
ORGANIZATIONAL CONFLICTS OF INTEREST
a.
Definitions.
Contractor"means the person, firm, unincorporated association, joint venture, partnership, or corporation
that is a party to this contract.
Contractor and its affiliates"and "Contractor or its affiliates" refers to the Contractor, its chief executives,
directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture
involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or
any other successor or assignee of the Contractor.
An "Organizational conflict of interest" exists when the nature of the work to be performed under a
proposed ordering activity contract, without some restriction on ordering activities by the Contractor and
its affiliates, may either (i)
result in an unfair competitive advantage to the Contractor or its affiliates or (ii)
impair the Contractor's or its affiliates' objectivity in performing contract work.
b.
To avoid an organizational or financial conflict of interest and to avoid prejudicing the best
interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates,
chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against
schedule contracts. Such restrictions shall be consistent with FAR 9.
505 and shall be designed to avoid,
neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to
individual orders placed against the schedule contract. Examples of situations, which may require
restrictions, are provided at FAR 9.
508.
11.
INVOICES
The Contractor, upon completion of the work ordered, shall submit invoices for IT services. Progress
payments may be authorized by the ordering activity on individual orders if appropriate. Progress
payments shall be based upon completion of defined milestones or interim products. Invoices shall be
submitted monthly for recurring services performed during the preceding month.
12.
PAYMENTS
For firm f-ixed price orders the ordering activity shall pay the Contractor, upon submission of proper
invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress
payments shall be made only when authorized by the order. For time -and -materials orders, the Payments
under Time -and -Materials and Labor Hour
Contracts at FAR 52.232 7
- (DEC 2002),Alternate
(
II—
Feb
2002)Deviation
(
—May 2003)applies to time -and -materials orders placed under this contract. For labor hour orders, the Payment under Time -and -Materials and Labor Hour
Contracts at FAR 52.232 7
- D
( EC
2002),Alternate
(
II — Feb
2002) Deviation
(
—May 2003))
applies
to labor hour
orders
placed under this
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contract. 52.216-31(
Feb 2007)Time -and -Materials Labor
/
Hour
Proposal Requirements —Commercial
Item Acquisition As prescribed in e)(
16.
601(insert the following provision:
3),
a)The Government contemplates award of a Time -and -Materials or Labor Hour
type of contract resulting
from this solicitation.
b)The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and
administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor
category applies to labor performed by—
1)The offeror;
2)Subcontractors; and or
/
3)Divisions, subsidiaries, or affiliates of the offeror under a common control.
13.
RESUMES
Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.
14.
INCIDENTAL SUPPORT COSTS
Incidental support costs are available outside the scope of this contract.The costs will be negotiated
separately with the ordering activity in accordance with the guidelines set forth in the FAR.
15.
APPROVAL OF SUBCONTRACTS
The ordering activity may require that the Contractor receive, from the ordering activity's Contracting
Officer, written consent before placing any subcontract for furnishing any of the work called for in a task
order.
16.
DESCRIPTION OF IT SERVICES AND PRICING
The Contractor shall provide a description of each type of IT Service offered under Special Item
Numbers 132 51.
IT Services should be presented in the same manner as the Contractor sells to its
a.
commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a
description of all corresponding commercial job titles (labor categories)for those individuals who will
perform the service should be provided.
Icon Enterprises' divisions, CivicPlus and Networks Plus,are recognized leaders in the IT field.
CivicPlus is identified as a top international provider of quality government websites. We provide
a comprehensive service package that ensures efficient website development and management.
More than 75 percent of U.S.residents are connected online, and as such, the web has become
the default communication channel of choice for a vast majority of people, including your
constituents, or as we call them, your customers. They want to conduct their business – including
government business – online. Your website should engage your community and we make that
engagement happen.
We help you evaluate how well you are engaging your community through your website, then we
help you improve. We do that through making local government more transparent, encouraging
citizens to get active and take ownership of local issues by utilizing communication methods we
build into your website, and giving them a voice that in turn lets you hear your citizens' are ideas
and
concerns.
Page 16 of 22
Cp
(b
/ a/ CivicPlus)
Our services give you the necessary tools to make sound website -related business decisions and
provide the best service for your site visitors. CivicPlus' primary service is its Government
Content Management System, which encompasses a robust and scalable content management
system, numerous included modules that are flexible to your defined needs, and a service &
support package that is unrivaled.
Our Services Include:
Expert Website Consultation
Our professional staff will analyze and evaluate the usability, functionality, and effectiveness of
your current website.
Professional Website Design
A team of highly skilled graphic designers work with you to create a unique website that is
specific to your community. The website will be very easy to read and navigate for every user and
you can add any number of submenus and subpages.
Sophisticated Content Management System
The flexible CivicPlus Government Content Management System (GCMS)makes it easy to upload
new content and keep a consistent page layout through use of either: Page Wizard, Online Editor
which includes a WYSIWYG interface for editing content, HTML upload and Live Edit.
Amazing Tools
We offer a number of tools designed to boost engagement and interaction from your community.
These include the Citizen Request Tracker, Calendar, Facilities and Reservations, EPayment
Center and Community Voice. A number of these tools are also available as applications on
mobile devices.
Detailed Training Program
Our extensive training program provides you with valuable tools and hands on
- experience that is
necessary for you to maintain your website at a first class
level.
Comprehensive Support System
We offer a combination of support services to provide you with a 24 hour,
seven days a week
support system consisting of service updates, monthly e-newsletters, email and telephone
support. At CivicPlus you will never get caught up in a ceaseless phone tree; you will talk to real
people right away.
Networks Plus is Kansas' leader in networking, business level
computer support, and custom
networking.
Employing a highly qualified and certified staff, Networks Plus delivers expert consultation,
workstation and server maintenance, custom networking solutions, and wireless opportunities.
Every technician holds multiple industry-standard certifications, and our partnership with
Microsoft ensures that the customer receives the highest level of quality and customer
satisfaction.
Our Services Include:
PC Services
Networks Plus performs maintenance on workstations, sets up new workstations, and integrates
workstations into the network.
Page 17 of 22
Cp
(b
/ a/ CivicPlus)
ServerNetwork
/
Services
Performing work on servers and admin level
permissions, Networks Plus sets up new servers,
maintains existing servers, and secures the network against intrusion.
Wireless Services
Our staff of trained and certified network technicians will easily install, upgrade, or maintain your
wireless network.
Consulting
Offering seniorlevel
consulting services to design and develop networks, Networks Plus'
technicians effortlessly plan out your network to your specifications.
Hardware & Software Requisition
Using its own distributors, our firm will supply you with the latest hardware and software, building
it to your specifications and integrating it into your network.
b.
Pricing for all IT Services shall be in accordance with the Contractor's customary commercial
practices; e.g.,
hourly rates, monthly rates, term rates, and or
/ fixed prices.
JOB TITLE: CONTENT DEVELOPER
Minimum General
/
Experience: Experience navigating the internet and with Microsoft Office, strong
attention to detail, excellent writing skills to include spelling and grammar, ability to handle multiple
projects at the same time.
Functional Responsibility: Content developers are responsible for the development and editing of
nearly all text that is displayed on the websites we develop. This includes working with the clients to
ensure that the most current and useful information is available in a clear and easy to
- read
display.
Developers must be able to meet deadlines and work self -sufficiently to complete the task assigned to
them.
Edit and or
/ develop web based
content for our government based
clientele
Participate in Content Development department meetings to discuss new strategies / methods of
content development
Work with the Content Department Manager and Senior Content Developers to ensure that the
information being developed is in accordance with client standards / desires
Provide content recommendations and suggestions to Senior Content Developers per site
Provide weekly summary of questions to Senior Content Developers to provide to client per
project
Track development of pages and supporting elements each week
Be task -minded and complete projects by proposed deadlines
JOB TITLE: NETWORK CONSULTANT
Minimum General
/
Experience: 5 Years jobrelated.
Functional Responsibility: Network Consultant's provide sound advice for present and future needs
of a company regarding their servers, backup solutions, network equipment, PCs, and additional
hardware and software. Consultant should be able to provide several options to each situation to give
customers different options.
Minimum Education: Bachelor's Degree
or
Equivalent Experience
Page 18 of 22
Cp
( b
/ a/ CivicPlus)
JOB TITLE: PC TECHNICIAN
Minimum General
/
Experience: 2-3 Years job -related preferred.
Functional Responsibility: Technicians are responsible for installing and diagnosing hardware and
software issues. They should be able to determine hardware or software issue using beep codes, event
logs, and other means. Technician should be able to install, repair, and fix operating systems from
Windows 95 - Windows Vista, printers, and install drivers for additional hardware such as:
Monitors
Scanners
Other hardware devices.
Minimum Education: Associates Degree or Equivalent Experience
JOB TITLE: PROJECT MANAGER
Minimum General
/
Experience: 6 months to 1 year of customer service experience, experience with
Microsoft Office.
Functional Responsibility: The Project Manager is responsible for the development and monitoring
of client projects. This position is the primary contact for clients from the time the small project is received
from the client until completion, coordinating all internal CivicPlus resources to ensure small client
projects are completed on time. The Project Manager also owns the "client experience" throughout.
Creates and executes project work plans and revises as appropriate to meet changing needs and
requirements.
Reviews deliverables prepared by team before passing to client.
Facilitates team and client meetings effectively.
Resolves and o
/ r escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Suggests areas for improvement in internal processes along with possible solutions.
Ensures timely and accurate invoicing
Understands our pricing model and billing procedures.
Inspires coworkers to attain goals and pursue excellence.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business
solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client's business, organization and objectives.
JOB TITLE: SERVER AND NETWORK TECHNICIAN
Minimum General
/
Experience 3 - 5 Years job related.
Functional Responsibility: Must be able to do all the functions of a PC technician plus: Troubleshoot
and configure servers, network equipment such as switches, routers, tape drives. Ability to install and
configure Server operating systems from Windows NT to 2003, active directory, and backup software
Veritas, Symantec BackupExec, or ArcServe).Ability to use the 7 layer OSI model to diagnose and fix
network issues such as lost packets, filtering, and segmenting.
Minimum Education: Associates Degree
or
Equivalent Experience
Page 19 of 22
Cp
(b
/ a/ CivicPlus)
JOB TITLE: TRAINER
Minimum General
/
Experience: Strong communication skills, 2+
years of training and or
/ educational
experience, familiarity with local government entities and knowledge of their practices.
Functional Responsibility: Train new and current clients in the CivicPlus Government Content
Management System and its practices through on site
visits, phone, and various media including
webinars, as well as direct contact/communication with various clients and departments
Manage a travel schedule for him herself
/
Update and manage client training schedules with the cooperation of the Project Management
Team, Manager of Training and Consulting, and the Director of Operations. This includes:
o Client phone and on s
- ite training and consulting assignments
o Training staff meetings
o Internal staff trainings
Update the training team with regards to methods, website "best practices ", and issues with the
current system.
Attend in house staff meetings as assigned
Stay informed with current issues and difficulties with the GCMS as well as announcements for
new functionality.
Other duties as assigned
JOB TITLE: WIRELESS NETWORK TECHNICIAN
Minimum General
/
Experience: 2 - 3 Years job -related
Functional Responsibility: Technician shall perform all duties of PC and Server and Network
Technicians as well as the following:
Install wireless components such as access points and routers
Know the difference between frequencies and best suited antennas (Yagi or Omni)
Technician should be able to configure, filter, and troubleshot wireless network
Knows how to filter according to MAC, IP address scheme, or proxy
Knows how to place wireless equipment to get best service.
Minimum Education: Associates Degree or Equivalent Experience
JOB TITLE: WRITER
Minimum General
/
Experience: 5 10
- years business experience in any of the following: public
relations, marketing or advertising, excellent written and verbal communication skills, excellent customer
service skills, good organization and time management skills, advanced understanding of punctuation,
grammar and organization, background in AP s- tyle writing, engaging, high energy person with proven
leadership ability and sharp business acumen, knowledge of basic html, knowledge of social media;
interactive media, attention to detail, ability to write and develop many types of content and copy in a very
fast paced
environment, proficient in Microsoft Office Suite.
Functional Responsibility: This position is responsible for maintaining CivicPlus' reputational equity
among the media, prospects, clients and employees through various public relations and corporate
communications efforts.
Write interesting and effective press releases, prepare information for media kits
Develop and maintain company internet
or
intranet web pages.
Page 20 of 22
Cp
( b/ a/ CivicPlus)
Develop and maintain the company's corporate image and identity, which includes the use of
logos and signage.
Draft speeches for company executives, and arrange interviews and other forms of contact for
CivicPlus subject matter experts.
Work with clients on developing testimonials and case studies for publication; ability to write case
studies, articles and newsletters for internal and external use.
Minimum Education: B.S.or B.A. in Public Relations, Marketing, Journalism, Communications,
Business or related field
JOB TITLE: GRAPHIC DESIGNER
Minimum General
/
Experience: Experience with Adobe Photoshop, Adobe Illustrator, and Adobe
InDesign.
Functional Responsibility: The graphic designer is responsible for the revision process on client
designs, prepping web designs for programming, additional graphics needed for clients and in h
- ouse
departments.
Collaborate with lead design on the execution of revisions and prepping .psd files.
Consistent quality production of graphic material
Creative application of elements while maintaining the style set by lead design
Completion of projects on deadline
Innovative ideas for new product development
Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing constructive and cooperative working relationships with others and maintaining them
over time.
Minimum Education: Bachelor of Art degree
JOB TITLE: PROGRAMMER
Minimum General
/
Experience: 1 year experience in each of ASP or ASP.NET, SQL, HTML, CSS,
and JavaScript.
Functional Responsibility: Develop and maintain high levels of code behind the Government Content
Management System (GCMS)
Add new functionality to enhance the performance and features of the GCMS
Replicate and root cause of bugs within the system including code problems, browser
compatibility, standards issues, and user created content problems
Research and development of new technologies that can enhance the performance, extend the
capabilities, or ease the maintenance of the GCMS
Define functional and technical requirements for new projects and changes to the current system
Technical consulting
Design consulting to gear site designs towards web standards, performance, and general
usability
Internal training for new functionality
Internal support for how the GCMS works
Setup new servers
Setup new sites including the setup on the
servers
and the
layout template
for individual sites
Page
Cp
21 of 22
( b
/ a/ CivicPlus)
Performance monitoring of servers and sites
Minimum Education: Bachelor's Degree in a Programming related field, or a combination of required
knowledge and experience
JOB TITLE: WEBSITE CONSULTANT
Minimum General
/
Experience: 5+
years in customer service -oriented field.
Functional Responsibility: Provide business sound
direction and guidance to customers in the
following areas:
Website navigation architecture and engineering
Website design: color choices, prominent elements, and supporting elements
Section 508 ADA
/
compliance
Website readability and usability
Content development
Identifying items for featured use
Direct and lead company staff in the following areas:
Website design
Navigation development
Content development
Section 508 ADA
/
compliance
GCMS module
/
enhancements and upgrades
Assist in shaping company business model
Analyze internal procedures
Reengineer processes for the web
Determine and prioritize desired new features for GCMS or modules
Minimum Education: Bachelor's Degree in Related Field or equivalent experience
Pricing:
Labor Category
GSA Hourly
Rate with IFF
Website Consultant
149.01
Project Manager
135.86
Network Consultant
135.86
Wireless Network Technician
135.86
Programmer
Graphic Designer
131.48
Writer
109.57
Server and Network Technician
109.57
Trainer
109.57
PC Technician
89.41
Content Developer
80.
64
109.57
Page 22 of 22
Cp
(b
/ a/ CivicPlus)
USA COMMITMENT TO PROMOTE
SMALL BUSINESS PARTICIPATION
PROCUREMENT PROGRAMS
PREAMBLE
( b/ a
/ CivicPlus)provides commercial products and services to ordering activities.
We are committed to promoting participation of small, small disadvantaged and women owned
small
businesses in our contracts. We pledge to provide opportunities to the small business community through
reselling opportunities, mentor -protege programs, joint ventures, teaming arrangements, and
subcontracting.
COMMITMENT
To actively seek and partner with small businesses.
To identify, qualify, mentor and develop small, small disadvantaged and women owned
small businesses
by purchasing from these businesses whenever practical.
To develop and promote company policy initiatives that demonstrate our support for awarding contracts
and subcontracts to small business concerns.
To undertake significant efforts to determine the potential of small, small disadvantaged and women owned small business to supply products and services to our company.
To insure procurement opportunities are designed to permit the maximum possible participation of small,
small disadvantaged, and women owned
small businesses.
To attend business opportunity workshops, minority business enterprise seminars, trade fairs,
procurement conferences, etc.,to identify and increase small businesses with whom to partner.
To publicize in our marketing publications our interest in meeting small businesses that may be interested
in subcontracting opportunities.
We signify our commitment to work in partnership with small, small disadvantaged and women o
- wned
small businesses to promote and increase their participation in ordering activity contracts. To accelerate
potential opportunities please contact Jesse Manning, Phone: 888-228 2233,
Fax: 785 587
8951;
bids @civicplus.com.

12-109 - Cowlitz County

Transcription

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