Apartment Association of Metro Denver

Transcription

Trends
A PA R T M E N T
Most Outstanding Management Company
Legacy Partners
Photo Recap p10
Complete List of Recipients p25
NOV/DEC 2011
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A PA R T M E N T
CONTENTS
5
10
35
36
39
THE OFFICIAL PUBLICATION OF THE
APARTMENT ASSOCIATION OF
METRO DENVER
Nov/Dec 2011 • Volume 24 Number 11
PUBLISHER
Mark Williams
[email protected]
From the President
Celebrating Excellence in front of 1,111
Tributes 2011
Recipients and Photo Recap
Resident Retention
Strategies Towards Zero Resident Turnover
AIMS Update
Apartment Challenges Discussed at FCC Wireless
Coverage Meeting
Vacancy & Rent
3rd Quarter 2011 Overview
DESIGN, PRODUCTION, SALES & ADVERTISING
Christopher Dean
[email protected]
CONTRIBUTING EDITOR
Julie Evans-Schmitt
[email protected]
COMMUNICATIONS COMMITTEE CHAIRS
Lorinda Bodman & Brandon Hegland
CONTRIBUTORS
Wendy Jenkins, CAM, CAPS; Betty Knecht, Victor Sanchez,
Lisa Trosien, Brent Williams, Meredith Wright
Upcoming
Departments
4
7
8
8
9
3
7
8
52 52 Economic Conference
Calendar
Apartment All Stars
PowerLunch
Education
Leadership
Association News
All Stars Tip of the Month
Advertising Directory
New Members
ADVERTISING
Please contact Christopher Dean or Julie Evans-Schmitt
at 303.329.3300 for more information about advertising
in Trends. Deadline for contracts and artwork are the first
Monday of the month prior to publication.
Article Submission
Trends will consider printing any article written by an
AAMD member that applies to the Denver multi-family
industry, is 500-1200 words, does not promote any single
company or product. AAMD reserves the right to edit any
article without notification. Due to space, not all articles
submitted will be printed.
Printing: Siler Printing, Denver, CO
Apartment Trends (USPS 018-233) is published 11 times a year (monthly except for the
combined November/December issue) by The Apartment Association of Metro Denver,
3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Periodicals Postage
Paid at Denver, CO. POSTMASTER: Send address changes to Apartment Trends c/o The
Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001,
Denver, CO 80209. Subscription included in membership dues. Apartment Trends is
published as a service to its members and all segments of the apartment industry by
The Apartment Association of Metro Denver. Any reproduction or copying in whole or
in part, without permission, is prohibited. Articles and events herein do not necessarily
have the endorsement of AAMD but may be presented to give readers a diversity of
views and activity updates. 3773 Cherry Creek North Drive, Suite 1001, Denver, CO
80209, Phone (303) 329-3300, Fax (303) 329-0403, E-mail: [email protected], Web:
www.aamdhq.org. AAMD is a tax-exempt professional trade association representing
the multifamily housing industry in the metropolitan Denver area. AAMD is affiliated
with The Colorado Apartment Association (www.caahq.org) and The National Apartment
Association (www.naahq.org).
www.aamdhq.org
Contact
Mailing Address:
3773 Cherry Creek North Drive
Suite 1001
Denver, CO 80209
Phone: 303.329.3300
Fax: 303.329.0403
Member Website:
www.aamdhq.org
Facebook
www.facebook.com/aamdhq
248 Fans
Executive Vice President: Vice Pres. of Government Affairs:
Vice Pres. of Member Services: Vice Pres. of Events & Education:
Accounting Manager: Communication & Marketing Mgr: Government Affairs Coordinator
Office Manager
Manager of Education Services:
Local Government Affairs Manager:
Special Events Coordinator:
Events & Program Coordinator
TWITTER
www.twitter.com/aamdhq
91 Followers
Mark Williams, [email protected]
Nancy Burke, [email protected]
Julie Evans Schmitt, [email protected]
Betty Knecht, [email protected]
Earlease Alexander, [email protected]
Christopher Dean, [email protected]
Tatianna Gruen, [email protected]
Whitney Hopp, [email protected]
Wendy Jenkins, CAM, CAPS, [email protected]
Adam Johnson, [email protected]
Hannah Miller, [email protected]
Tim Pepe, [email protected]
LINKEDIN
www.linkedin.com/groups?gid=875627
223 Members
NOV/DEC 2011 • TRENDS | 1
LEADERSHIP
Meredith Wright
Echelon Property Group
President
Parke Pettegrew
Carmel Partners
Secretary
Rocky Sundling
Camden Property Trust
President - Elect
Mark Tschetter
Tschetter Hamrick Sulzer
Supplier At Large
Deanie Kennedy
Don Werner
IPM Colorado
Vice President
Cherie Shaw
Greystar Real Estate Partners
Past President
Metrex Property Group
Treasurer
Mark Williams
Apartment Association Metro Denver
Executive Vice President
2011-2012 board of directors
President: President - Elect: Vice President: Treasurer: Secretary: Supplier At Large: Past President: Executive Vice President: Owner Director:
Owner Director:
Owner Director:
Supplier Director:
Supplier Director:
JLAC President: JLAC Pres. Elect: Education President: Education Pres. Elect: Networking President: Networking Pres.-Elect: Suppliers Council President: Suppliers Council Pres-Elect: IROC President: IROC Pres-Elect: NAA Region VIII VP:
CAA President:
Meredith Wright, Echelon Property Group
Rocky Sundling, Camden Property Trust
Deanie Kennedy, CAM, IPM Colorado
Don Werner, Metrex Property Group
Parke Pettegrew, Carmel Partners
Mark Tschetter, Tschetter Hamrick Sulzer
Cherie Shaw, Greystar Real Estate Partners
Mark Williams, AAMD
Heather Campbell, Riverstone Residential
Gayle Gahagan, Griffis Group Residential
Peggy Panzer, Orion Real Estate
Megan Dyk, Arbor Carpet
Lyn Jacobs, Arbor Carpet
Brandon Rich, Greystar Real Estate Partners
Mike Papantonakis, Nina Investments
Garrett Faillaci
Lillian Mumford, ConAm Colorado
Joel Sandoval, Valet Waste
Joni Gambrell, Corum Real Estate
Jon Butters, Arbor Carpet
Jessica Jacobsen, Redi Carpet
DJ Longo, Terra Firma Investment Group
Jason Busboom, Busboom Group
Rex Gambrell, Griffis Group Residential
Jennifer Nessett, Sares-Regis Group
2011-2012 committee chairs
Alliance Chair: Alliance Vice:
Ambassadors Chair:
Ambassadors Vice: Chili Cookoff Chair: Chili Cookoff Vice: Chili Cookoff Host: Communications Chair: Communications Vice: Charity Auction Chair: Charity Auction Vice:
Economic Conference Chair: Economic Conference Vice: Economic Conference Vice: Finance Committee Chair: Finance Committee Vice: Golf Tournament Chair: Golf Tournament Vice: June Awards Chair: June Awards Vice:
Maintenance Olympics Chair: Maintenance Olympics Vice: Maintenance Olympics Vice: Membership Chair: Membership Vice:
Membership Vice: Public Relations Chair: Public Relations Vice: Spring Clean Chair: Spring Clean Vice: Trade Show Chair: Trade Show Vice: Trade Show Vice: Tributes Chair:
Tributes Vice Chair:
Tributes Honorary Chair:
www.aamdhq.org
Mike Zoellner, RedPeak Properties
Terry Simone, Unique Properties
Vickie Breaux-Michaud, Career Strategies
Todd Bowen, Legacy Partners
Chip Kabrud, Mac-Gray
Sharon Kraft, Baron Properties
Amie Harmon, RediCarpet
Lorinda Bodman, For Rent Media Solutions
Brandon Hegland, RenterReviewed.com
Mary Wessler, CAPS, ConAm Colorado
Scott Kirkwood, Berkshire Property Advisors
Mark Tschetter, Tschetter Hamrick Sulzer
Janelle French, Fairfield Residential
Don Werner, Metrex Property Group
Lyn Jacobs, Arbor Carpet
Marcia Armstrong, RedPeak Properties
Cherie Shaw, Greystar Real Estate Partners
Summer Signer, Interstate Restoration
Ed Schell, HD Supply
Jason Allen, Carmel Partners
Mike Colton, Brown Brothers
Megan Dyk, Arbor Carpet
Andrew Gibbs, Peliton Insurance
Jessica Anderson, BRE Properties
Mike Gosline, Metrex Property Group
Karen Gladney, CAPS, POWER Leasing
Wayne Baker, Shaker Painting
Stacy Valentine, Equity Residential
Christina Steeg, Simpson Property Group
Tina Christensen, Apartment Book
Kristina McDonald, BluSky Restoration
Gayle Gahagan, Griffis Group Residential
Karen Gladney, CAPS, POWER Leasing
Foy Bailey, Community Interiors
2012
Economic Conference
The Premier Economic Forecasting Event for the Apartment Industry
featuring
Mike Rosen
Political Analyst • 850 KOA & The Denver Post
Mike Rosen has hosted Denver’s most listened to radio talk show
on 850 KOA for 24 years, and is an editorial page columnist
for the Denver Post. His articles have appeared in the Wall
Street Journal and National Review, and is featured regularly
as a political analyst on national programs like “Good Morning
America”, “The O’Reilly Factor” and “CNN Tonight”.
Kim Bender
Senior Vice President
Fairfield Residential
Walker Stapleton
Wednesday, January 25, 2012
NEW AFTERNOON FORMAT
1:30-4:30pm
Marriott Denver Tech Center
Followed by a Cocktail Fundraising Event
for the AAMD Alliance - 4:30-6:00pm
Presented By:
Ron Throupe
State Treasurer
State of Colorado
Daniels College of Business
University of Denver
$75
Economic Conference
Individual Admission for Conference Only
$100
Cocktail Fundraiser
$125
Individual Admission to Both Events
SAVE $50
$979
Reserved Table for 8 (Both Events)
$1,250
Individual Admission for Fundraiser Only
SAVE $421!
Company logo on Reserved Table at
Conference and admission for 8 to Fundraiser.
Premier Table for 8
(Both Events)
Company logo on Premier, close-in Table at
Conference and admission for 8 to Fundraiser.
Sponsorships Beginning at $475
Register at www.aamdhq.org
Contact Betty ([email protected]) for more information.
FROM THE
PRESIDENT
Celebrating Excellence in front of 1,111
by Meredith Wright
On November 11, 2011, the Apartment Association staged the
latest edition of Tributes at the Sheraton Downtown Denver. This
event, held every three years, offers the industry the chance to
celebrate the excellence of our peers and colleagues. And how fitting
was it that on 11/11/11, the final attendence number at Tributes was
1,111 people?
This issue contains plenty of pictures recapping the event, but I
thought I would also add my thoughts on a fantastic evening.
First off, I want to thank the multiple committees and volunteers
who worked so hard to pull off this event. I absolutely appreciate
the time and effort invested by all of you. I hope you all had a great
time as you definitely earned it. Secondly, I would like to thank
our sponsors. Community Interiors presented the event. Apartment
Guide, Apartment Book, and Lynett Brockman & Associates were
Platinum sponsors and Victor Sanchez Photography, FastSigns and Cort
Furniture Rental were Gold sponsors. The support of our sponsors is
critical to the overall success of this event.
(From left) Peggy Panzer, Jennifer Nessett and Meredith Wright are recognized
on stage for their participation in planning Tributes 2011.
For those of you involved with AAMD, you know that Rocky
Sundling from Camden Property Trust is a tremendous asset to our
success. Rocky won the Tribute for Most Outstanding Regional
Manager (more than 1,950 units) and I am very pleased for him.
I started off my evening by doing what it seems 90% of the
attendees did that night, checked into the Sheraton. I could not
believe how many of you all were in the check in line when I showed
up. However, and not to get to too sanctimonious, I respect a lot
of the attendee’s responsible decision to stay downtown. After the
event and the multiple after parties, I was definitely pleased with my
decision as I think many of you were.
On a personal note, I was also pleased to see Greystar take home
the award for Most Outstanding Model Home (Built in the 1980’s or
Prior) for Stratford Station. Stratford was the first place my husband
and I lived after we graduated college, so I am definitely pleased
to see Greystar doing such a good job keeping it up. Also, kudos to
Cherie Shaw and her team for winning three categories as well.
While all of the winners deserve congratulations and recognition –
and the full list is included in the write up of the event – a few of the
categories especially caught my attention.
Finally, as I will have another chance to do so prior to the
Holidays, I would like to wish everyone season greetings and all the
best for 2012. It is hard to believe I am almost halfway through my
term and I look forward to working with you all in 2012.
I have known and worked with Pat Hutchison for over 13 years
and I was thrilled to see her take home the Most Outstanding
Executive (greater than 3,500 units) award. Pat has been a friend
and mentor to me and many others throughout her career. Overall,
Legacy Partners had a very successful evening in winning three
other categories plus winning the Grand Tributes Award for Most
Outstanding Management Company.
www.aamdhq.org
Fire. Proof.
Last year, we helped bring more than
1,000 families home.
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total reconstruction services, BELFOR provides seamless, complete fire
damage recovery solutions necessary for our clients to get back to their
homes. Back to their businesses. Back to their lives.
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Tatianna Gruen, Government Affairs Coordinator, is a Colorado Press
Association award winning photographer who covered political events, worked
for a U.S. Senate candidate and for the Republican National Committee’s
Get-Out-the Vote campaign in 2010. She served as legislative aide to Colorado
Senator Steve King and Representative Don Coram, and as a consultant to a
Colorado Springs mayoral campaign in 2011. A Colorado Springs native, Tatianna
attended UCCS where she majored in political science and psychology. She
currently resides in Denver with her two Springer Spaniels, Jake and Lily.
Whitney Hopp, Office Manager, is originally from Traverse City, MI (home of
the National Cherry Festival and the Traverse City Film Festival). She has a B.S.
in Management/Marketing and over 5 years experience in banking/management
and many years of customer service. Whitney lives in the Aurora/Denver area
and enjoys outdoor activities such as hiking, riding horses, boating and camping.
She loves spending time with her daughter, family and friends.
Adam Johnson, Local Government Affairs Manager, has had a career in Colorado
politics for the last decade. Having worked for numerous elected officials, political
issue committees, and candidate committees, his unique knowledge of the political
process will help further the goals of the Government Affairs department here at
AAMD. Adam is a 3rd generation Colorado native who lives with his wife and two
young boys in Aurora.
Tim Pepe, Events and Program Coordinator, received his B.S. in Business
Administration from Mesa State College in Grand Junction, CO where he was
a student-athlete on the football team. He has spent the past 5 years working
in the education and sports industries coordinating special events, as well as
coaching high school football. Originally from Castle Rock, Tim currently lives
in Lone Tree. He enjoys playing and watching sports, and spending time in the
mountains skiing or hiking.
Make your spaces
New Faces on the AAMD Staff
MEMORABLE...
ASSOCIATION
NEWS
Hannah Miller, Special Events Administrator has joined the staff part-time while
also working as a media relations intern for the University of Denver men’s hockey
team. She graduated from Miami University in Oxford, Ohio, in May 2011 with a
B.A. in Journalism and a B.S. in Kinesiology and Health. Hannah spent the last year
working in media relations for the Miami University (Ohio) men’s hockey team.
She is a Denver native and has worked as a sports production intern at the Denveraffiliate CBS news station and Kroenke Sports Enterprises.
Mark your Calendars
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Interior Design
at It’s Best
CALL US FOR A FREE QUOTE
303.482.3100
[email protected]
SPIREDESIGNSTUDIO.COM
TRIBUTES 2011 SPONSOR
ALL STARS
TIP OF THE MONTH
Assume the Sale
By Lisa Trosien, The Apartment Expert
If you’re not asking prospective renters to lease from you when
they visit your office you’re not only doing yourself a disservice;
you’re doing THEM a disservice.
Time is valuable. When is the last time you had an abundance
of spare time? I’m guessing you can’t remember a time like that. So,
put yourself in the shoes of your prospect. They’ve taken the time to
view your property (either online or in print), they’ve quite possibly
contacted you ahead of time to either clarify any questions they had,
find out your hours or to make an appointment; and they’ve taken
the additional time to visit your property.
They have put forth time and effort to learn more about your
community. And you disrespect them by *not* asking them to lease?
What’s up with that, anyway? Assume the sale - they wouldn’t be
in your office if they weren’t sincerely interested in living at your
community. Here’s the exception to that old rule regarding the
word ‘assume’.
A PA R T M E N T
ALL STARS
FEBRUARY 16, 2012 • 9AM-NOON
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Wed. Jan. 18, 2012
11:30am - 1:00pm
PPA Event Center
2105 Decatur St., Denver
Upcoming Dates and Locations:
February 15: Doubletree DTC
March 21: PPA Event Center
April 18: Doubletree DTC
Register Online at www.aamdhq.org
P WERLUNCH
partner
8 | TRENDS • NOV/DEC 2011
www.aamdhq.org
EDUCATION
Upcoming Education Offerings Coming in 2012
• The ABC's of NOI
Learn the NOI (Net Operating Income) equation and how to
increase yours.
• Certified Pool Operator (CPO)
Nationally recognized certification course in pool operation.
• EPA Lead Renovator
Required EPA certification for techs and suppliers remodeling pre1978 dwellings.
• Evictions Basics
Fine tune your eviction process.
• Fair Housing for Multifamily Professionals
EDUCATION REGISTRATION:
Register online at www.aamdhq.org or call
Wendy at 303.329.3300.
LOCATION:
AAMD Education Center
3773 Cherry Creek North Drive, Suite 1001
(unless otherwise noted).
ONLINE CLASSES AVAILABLE AT
WWW.AAMDHQ.ORG.
Advanced Fair Housing for management and leasing professionals.
• Fair Housing for Maintenance
Fair Housing basics for Maintenance, Housekeeping and Grounds
personnel.
• Leasing Boot Camp
Basics of leasing and sales for the apartment industry.
(Begins February 2012)
(Begins February 2012)
(Begins April 2012)
Now Available: AAMD Online Learning
More than 30 classes to choose from for leasing,
maintenance, managers and supplier members.
Go to www.aamdhq.org (Education > Online Learning)
for more info or call Wendy at 303.329.3300.
www.aamdhq.org
All Tributes photos by Studio Victor Sanchez
CELEBRATING EXCELLENCE
Friday evening, 11/11/11, will go down as a memorable night for many reasons, but none
more special than the AAMD Tributes celebration held at the Sheraton Downtown Denver.
It was a perfect night in Denver and the Apartment Industry shined bright under the city
lights. Believe it or not, there were 1,111 people who attended Tributes 2011 and it was an
assembly like no other. It was a celebration of the best of the best - the cream of the crop those who make the multifamily housing industry great!
The Apartment Association, with the help of so many incredibly generous sponsors, gave
out 52 awards for excellence in marketing, management, leasing, maintenance, property
categories, as well as industry supplier categories, and the entire room came to their feet
for a standing ovation when a lifetime achievement award was presented to
Dr. Gordon Von Stroh.
Legacy Partners was presented with the Most Outstanding Management Company Tribute
for the third time out of the last four Tributes events. All the award winners are listed in
the following pages.
Community Interiors was the Presenting Sponsor of the event for the third time.
Special thanks to Foy and Will Bailey for all their energy and support! We also want to
recognize the Platinum Sponsors: Apartment Guide, Lynett Brockman and Associates,
and Apartment Book.
Congratulations to all the Tributes nominees, finalists and award recipients!
www.aamdhq.org
City Gate
Sares-Regis Group
Outstanding Amenity Package
Bank and Boston Lofts
AIMCO
Palomino Park Resort
Legacy Partners
Stratford Station
Cielo
Marketing Collateral, Internet Presence & Theme
Outstanding Model Home (Built in the 80s or Prior)
Outstanding Curb Appeal
Outstanding Model Home (Built in the 2000s)
Parker Hilltop
Outstanding Model Home (Built in the 90s)
www.aamdhq.org
Parc Belmar
Grand Peaks Property Management
Outstanding Clubhouse & Leasing Center (Built in the 80s and Prior)
The Horizons at Rock Creek
Simpson Property Group
Outstanding Clubhouse & Leasing Center (Built in the 90s)
Mosaic Apartments
Outstanding Renovated Community
Prana Apartment Homes
ConAm Colorado
Outstanding Clubhouse & Leasing Center (Built in the 2000s)
Solera Apartments
Zocalo Development
Outstanding Use of Technology
www.aamdhq.org
COMMUNITY
EXCELLENCE
www.aamdhq.org
SUPPLIER
EXCELLENCE
Kristina McDonald
BluSky Restoration
Outstanding Rookie Supplier
The Resident Card
Outstanding Supplier Marketing Campaign
Spire Design Studio
Outstanding Rookie Supplier Company
www.aamdhq.org
Terri Norvell
The Terri Norvell Company
Outstanding Sales Professional
PowerPro
Outstanding Use of Technology by Supplier
Susan Lind
Apartment Flags by Susan
Jack Shapiro Award: Supplier Professional
HD Supply
Sustainable Supplier Company
Standard Interiors
Outstanding Supplier company
AF_RealConnect_DenverAA_7.5x4.5.qxd:AFF_5.0 (F)
7/15/11
10:26 AM
Page 1
We understand today’s apartment shoppers
and the tools you need to connect with them.
WEB
PRINT
REAL
CONNECTIONS
SOCIAL
MOBILE
REAL. UNIQUE. ENGAGED. TARGETED.
Join the conversation at
blog.apartmentfinder.com
GET CONNECTED TO CONSUMERS WHENEVER & WHEREVER THEY ARE READY
For more information, contact
Terry Fritz, Senior Publisher - Apartment Book Denver
ph: 303.371.8406 or email: [email protected]
www.aamdhq.org
The Geneva & Cherrwood on 7th Ave.
Outstanding Rookie to the Industry
Ryan Roberts
Carmel Partners
Outstanding Corporate Office Support Staff
Amber LaForce
Francisco Mendoza
Griffis Group Residential
Alex Aragonez
Shaun Stansall
Redpeak Properties
Jeff Crankshaw
Lannon Quintana
Legacy Partners
Marcus James
Hans Nielsen
Gateway Park Apartments
Outstanding Maintenance Technician
The Seasons of Cherry Creek
Outstanding Maintenance Technician
Red Hawk Ranch
Outstanding Housekeeper
Camden Pinnacle
Outstanding Maintenance Supervisor
Outstanding Grounds Personnel
Outstanding Maintenance Supervisor
CORPORATE AND
COMMUNITY TEAM
EXCELLENCE
Anissa Faus
Outstanding Training Professional
www.aamdhq.org
Jim Macias
AIMCO
Outstanding Regional Maintenance Manager
Jessica Besenhofer
Alberta Development
Katie Flood
Simpson Property Group
Michelle Janis
Steven Walz
Outstanding Leasing or Sales Associate
Outstanding Leasing or Sales Associate
Outstanding Assistant Manager
Outstanding Assistant Manager
Linda Zacheis
Orion Real Estate Services
Ellie Hockstad
Baron Properties
Jami Pichot
Christie Delaney, CAPS
Outstanding Community Manager
Portola at Southglenn
Windsor Court
Gallup House / Chateau Shepperd
Alta Aspen Grove
Gateway Park
Presidio
Crest at Lone Tree
www.aamdhq.org
You’ll be floored!
See the new CIA at
CommunityInteriors.com
www.aamdhq.org
The Seasons at Cherry Creek
RedPeak Properties
Outstanding Team
Camden Pinnacle
Outstanding Team
Stacey Baldwin, CAPS
Hans Nielsen
Outstanding Regional Manager
Christopher Reed
Mercy Housing
Outstanding Executive
Pat Hutchison, CAPS
Legacy Partners
Outstanding Executive
www.aamdhq.org
LIFETIME
ACHIEVEMENT
Rocky Sundling
Gordon Von Stroh, PhD
University of Denver
Mark Williams
AAMD
GORDON
VON STROH
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call (303) 725-8480 or visit us at
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LEADing the way... Web, Mobile, Social & Beyond.
Apartment Guide, ApartmentGuide.com and Rentals.com are registered trademarks of PRIMEDIA Inc. The trademarks identified herein are the property of their respective owners.
No endorsement, sponsorship or affiliation between PRIMEDIA and these owners is claimed or implied by their use. © PRIMEDIA Inc. 2011. All rights reserved.
www.aamdhq.org
Carmel Waterfront
Carmel Partners
Oustanding Community (Built in the 80s and Prior)
Legacy Partners
Oustanding Community (Built in the 90s)
The Breakers Resort
Apartment Management Consultants
GRAND
AWARDS
Prana Apartment Homes
ConAm Colorado
www.aamdhq.org
Legacy Partners
Oustanding Management Company
www.aamdhq.org
presenting SPONSOR
www.aamdhq.org
COMPLETE LIST OF RECIPIENTS
Outstanding Marketing Collateral, Internet Presence & Theme
Jack Shapiro Award: Outstanding Supplier Professional:
Outstanding Curb Appeal:
Outstanding Corporate Office Support Staff:
Bank and Boston Lofts, AIMCO
Palomino Park Resort, Legacy Partners
Outstanding Amenity Package:
City Gate, Sares Regis Group
Outstanding Model Home
(Built in the 1980s and Prior)
Stratford Station, Greystar Real Estate Partners
Outstanding Model Home (Built in the 1990s):
Parker Hilltop, Echelon Property Group
Outstanding Model Home (Built in the 2000s):
Cielo, Fairfield Residential
Captivating Clubhouse & Leasing Center
(Built in the 1980’s and Prior)
Parc Belmar, Grand Peaks Property Management
(Built in the 1990’s)
Susan Lind, Apartment Flags by Susan
Ryan Roberts, Carmel Partners
Outstanding Housekeeper:
Amber LaForce, Greystar Real Estate Partners
Red Hawk Ranch
Outstanding Grounds Personnel:
Outstanding Community Manager (More than 400 Units):
Christie Delaney, Greystar Real Estate Partners
Crest at Lone Tree
Outstanding Team (Fewer than 250 Units):
Camden Pinnacle, Camden Property Trust
Outstanding Team (More than 250 Units):
The Seasons at Cherry Creek, RedPeak Properties
Most Outstanding Marketing Professional:
Francisco Mendoza, Griffis Group Residential
Vikki Sherman, Fairfield Residential
Outstanding Maintenance Technician (Fewer than 350 Units):
Anissa Faus, Fairfield Residential
Alex Aragonez, Griffis Group Residential
Outstanding Maintenance Technician (More than 350 Units):
Most Outstanding Training Professional:
Outstanding Regional Maintenance Manager:
Jim Macias, AIMCO
Shaun Stanstall, Redpeak Properties
The Seasons of Cherry Creek
Outstanding Regional Manager (Fewer than 1,950 Units):
Outstanding Leasing or Sales Professional
(Fewer than 350 Units):
Outstanding Regional Manager (More than 1,950 Units):
Stacey Baldwin, CAPS, Hans Nielsen Inc.
Horizons at Rock Creek, Simpson Property Group
Jessica Besenhofer, Alberta Development
Portola at Southglenn
Outstanding Executive (Fewer than 3,500 Units):
(Built in the 2000’s)
Outstanding Leasing or Sales Professional
(More than 350 Units):
Outstanding Executive (More than 3,500 Units):
Prana Apartment Homes, ConAm Colorado
Outstanding Renovated Community:
Mosaic Apartments, Echelon Property Group
Innovative Use of Technology:
Solera Apartments, Zocalo Development
Outstanding Rookie to the Industry:
Marcus James, Hans Nielsen Inc
The Geneva & Cherrywood on 7th Ave.
Katie Flood, Simpson Property Group
Outstanding Assistant Manager (More than 350 Units):
Michelle Janis, Greystar Real Estate Partners
Alta Aspen Grove
Steven Walz, Fairfield Residential
Presidio
Outstanding Maintenance Supervisor (Fewer than 300 Units):
Outstanding Supplier Sales Professional:
Outstanding Maintenance Supervisor (More than 300 Units):
Outstanding Marketing Campaign by a Supplier Company:
The Resident Card
Sustainable Supplier Company:
HD Supply
Lannon Quintana, Legacy Partners
Outstanding Community Manager (Fewer than 225 Units):
Ellie Hockstad, Baron Properties
Gallup House / Chateau Shepperd
Outstanding Community Manager (Fewer than 225 Units):
PowerPro
Linda Zacheis, Orion Real Estate Partners
Windsor Court
Outstanding Rookie Supplier Company:
Outstanding Community Manager (226-400 Units):
Outstanding Use of Technology by a Supplier Company:
Spire Design Studio
Outstanding Supplier Company:
Standard Interiors
www.aamdhq.org
Outstanding Corporate Executive:
Clyde Holland, Holland Residential
Ric Campo & Keith Oden, Camden Property Trust
Kristina McDonald, BluSky Restoration
Terri Norvell, The Terri Norvell Company
Pat Hutchison, CAPS, Legacy Partners
Outstanding Assistant Manager (Fewer than 350 Units):
Jeff Crankshaw, Camden Property Trust
Camden Pinnacle
Outstanding Supplier Rookie to the Industry:
Christopher Reed, Mercy Housing
Jami Pichot, Griffis Group Residential
Grand Tributes Award: Impact Community
Grand Tributes Award:
Outstanding Community (Built in the 1980s and Prior):
Carmel Waterfront, Carmel Partners
Outstanding Community (Built in the 1990s):
Palomino Park Resort, Legacy Partners
The Breakers Resort, Apartment Mgmt. Consultants
Outstanding Management Company:
Legacy Partners Residential
Lifetime Achievement Tribute:
Gordon Von Stroh
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RESIDENT
RETENTION
Strategies Towards Zero Resident Turnover
by Brent Williams
MultifamilyInsiders.com
O
bviously, zero resident turnover is not actually possible, but
if we set our goal at the best possible outcome, we are more
likely to get further along than if we try to barely move the
needle. So let’s have some fun brainstorming how to move the dial
towards zero resident turnover!
Stop Pushing Residents Out The Door
Customer Service and Maintenance – If your residents have
lingering maintenance requests, or if your customer service is not up
to par, then you will easily drive them from your community.
Long-term Lease Contracts – Create alternatives to the standard
one-year lease that mitigate concerns over achieving rent increases.
Why do we constantly make our residents re-evaluate their living
situation year after year?
Apply Concessions Immediately – Obviously concessions
are not recommended, but if they must be given, have it applied
immediately to the first months of lease. Therefore, the lease renewal
isn’t coupled with a large increase in rent purely because of the
concession expiring.
Release the Bad Apples – With your residents consolidated in
such a small area, it is easy for one nuisance neighbor to make life
miserable for several others, such as noise disturbances, trash, and
other issues. Instead of placating these bad residents, we need to
have good solutions to actually enforce our leases and drive these
residents out the door. The key? Document, document, document!
Rent Increases Coupled With Benefit Increases – We obviously
want to capitalize on market conditions that allow for higher rents.
But honestly, we often get very lazy when it comes to the increase,
with the mentality of “Take it or leave it, we’ll find someone else to
lease your apartment.” But that means that although you have gotten
your increase, you have to offset it with the turnover cost. And
besides, residents rarely understand the market adjustment to begin
with. Sure, if they move out they will get similar rent elsewhere, but
then at least they get a freshly painted apartment with possibly new
carpet, etc. So if we are giving big increases, why not plan in some
benefits to soften the blow? By escaping the turnover cost, you can
easily afford some tantalizing renewal benefits if they take the large
rent increase.
Inspire Residents To Want To Stay
Establish Emotional Ownership – The more effort you put
into something, the more likely you are to stick with it. A great
example of this is Google+. So many people will not want to join
Google+ because they have already established their social circle on
Facebook, as well as putting so much effort into their profile. When
it comes to renting, however, customizing and making the apartment
their “home” is more difficult, although renewal upgrades are an
interesting concept.
www.aamdhq.org
Create a “Sense of Community” – This is another factor that
moves from pushing out residents through bad service to making them
actively want to stay. Human connections are incredibly powerful, so
we should be analyzing more direct strategies to foster them.
Resident Referrals – Not only do resident referrals provide new
leases, but they are inherently resident connections right from the
start. Plus, having friends in the community essentially means you
have an “undercover sales force”. If Jack’s friend is thinking about
moving, but Jack’s lease doesn’t expire for 7 months, he will actively
try to convince his friend to renew!
Identify Potential Long-Term Residents
Targeted Niches – A resident will more likely stay at a community
that ties in with their lifestyle in a focused way. For example, going
beyond just “pet friendly” to a dog paradise would create multiple
connection points beyond just having a “sparkling pool” and
granite countertops. An unbelievable dog park will actually inspire
someone to say, “Duke loves the dog park – I would hate to take him
away from that.”
Targeted Resident Traits – Some residents are predisposed to
living at one place for long periods of time. Effectively targeting
these types of residents can naturally lengthen the stay for the
average resident.
Tighten Up Resident Approval Process – Not only do you want
to proactively reach out to those who could be long-term renters,
but you also want to weed out those who surely won’t. Obviously
do not do anything that violates Fair Housing, but restrict residents
who are obviously more transient by requiring that they have stayed
at their previous residence for longer than X years. Also, increase
income requirements to lower chance of default.
Problem-Solve To Help Residents Stay
Help Residents Who Are On Hard Times - Your community
should have a list of every reason someone decided to move. In a
time of high unemployment, you will have situations where residents
want to stay but simply can’t because of finances. You can help in a
variety of different ways:
•
Roommate Finder – Create a program that helps residents
find roommates to help spread the cost of rent across
multiple people.
•
Job Finder – We already have Preferred Employer Programs
to get referrals from companies, but why not reverse the
situation? Work with companies to establish a job board and
special lead-ins for residents who have lost their job? Also,
provide events that will help with finding a job, such as a
resume development workshop.
Brent Williams is Chief Insider at Multifamily Insiders (http://www.
multifamilyinsiders.com), the largest online professional network
for multifamily.
AIMS
UPDATE
Apartment challenges discussed at FCC
Wireless Coverage meeting
O
n October 28, the Federal Communications Commission (FCC)
held a Forum to address options for easing the “spectrum
crunch” in wireless broadband and cellular access, a top priority
for the Commission. Current demand for bandwidth already vastly
exceeds the available wireless spectrum, and growing demand for highspeed access will further exacerbate the problem for both businesses and
consumers, including apartment owners and residents.
demonstration program designed to provide job training and other
support services to residents.
Although the FCC has not yet initiated a formal rulemaking process
to address the problem, the Forum will likely influence the direction of
an eventual proposal that could impact apartment firms.
NAA/NMHC Press HUD on Bed Bug
Guidance
Speaking on behalf of NAA/NMHC, Lyn Lansdale (AvalonBay
Communities, Inc.) discussed resident expectations for WiFi and cellular
access in apartment communities, and the corresponding public
policies, market demands, and infrastructure/engineering challenges that
can prevent apartment owners from satisfying those needs.
NAA/NMHC continue to press HUD to rescind its Bed Bug
Guidance (Notice H2011-20, see the August 29 AIMS Update) because
of serious deficiencies contained within it. At a meeting with senior
HUD officials on November 3, NAA/NMHC followed up on a previous
letter about the scope of the Notice, which applies not only to federally
assisted properties but also to properties with HUD-insured loans. HUD
acknowledged our concerns and indicated that they will likely revise the
Notice rather than rescind it.
Solving that problem is challenging for apartment owners because
many factors may limit wireless reliability, including design and building
materials, and because a community may be served by multiple and
variable telecommunications providers. Lansdale also noted that local
mandates to ensure broadband access for police and fire department
communications have increasingly required costly building retrofits.
Congress Tackles Section 8 Reform
The decade-long effort to reform the Section 8 program continues.
Earlier this month, the House Financial Services Committee held a hearing
on a draft “Section Eight Savings Act (SESA)” bill. The not-yet-introduced
bill makes numerous NAA/NMHC-supported changes to the program.
An earlier draft of the bill would have eliminated multiple inspections
of units that have already been inspected for FHA financing or
participation in the Low-Income Housing Tax Credit and other assisted
housing programs. It would also allow biennial inspections, allow
occupancy before initial inspection if the unit has passed an inspection
in the prior 12 months and allow the use of alternatives to HUD’s
housing quality standards.
The latest version, however, only allows those flexibilities for
housing agencies that agree to participate in a new self-sufficiency
We are strongly recommending lawmakers reinstate the earlier
legislative language, noting that, as originally written, the bill was
estimated to save the government nearly $1 billion. The Committee is
likely to address this issue before the new year.
Officials indicated that they were open to refining the scope of
the document in light of the “unfair cost burden to owners of certain
properties.” As HUD’s portfolio shifts its concentration to market-rate
from subsidized properties, the Department says it needs to pay more
attention to the fundamental management differences that exist between
federally assisted and insured properties.
We have also discussed our concerns with the Guidance with
members of Congress. At our urging, Rep. Robert Dold (R-IL) has written
a letter to HUD Secretary Shaun Donovan “strongly urging him to work
with the apartment industry and others to develop an improved, more
balanced approach” to dealing with bed bug infestations.
A separate letter from Rep. Steve Stivers (R-OH) to Donovan also calls
on the Department to rescind the notice, noting the lack of an adequate
comment period for affected housing owners and the unintended
consequence the Guidance has created by limiting property owners’
options to deal with threats posed to properties by bed bug infestations.
Stivers also calls troubling provisions in the Guidance suggesting that
HUD-insured properties could be put in non-monetary default for bed
bug infestations, even when a property has an ongoing integrated pest
management plan in place.
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House Republicans Hold Hearing on
Latest GSE Reform Bill
The House Financial Services Subcommittee on Capital Markets held
a hearing on November 3 on legislation offered by panel Chair Scott
Garrett (R-N.J.) that would create a robust private market for single-family
housing finance. The measure is aimed at eliminating the federal role in
guaranteeing mortgage finance.
The proposal would task the Federal Housing Finance Agency (FHFA),
the current GSE regulator, with developing and enforcing standards for all
residential mortgage-backed securities. It specifically calls on FHFA to
create several categories of mortgages with uniform underwriting standards
for each as well as uniform securitization agreements and representations
and warranties.
It would also repeal the “risk retention” provisions included in last
year’s Dodd-Frank financial reform law.
Although the bill is silent on multifamily finance, NAA/NMHC are
actively following it because of the indirect impact it would have on
the multifamily if, as expected, the House considers it in conjunction
with a comprehensive GSE reform bill previously introduced by Rep.
Jeb Hensarling (R-TX). Hensarling’s bill would completely privatize the
housing finance system over the next five years. Even if the bills do pass
the House, the Senate is not expected to act on them.
International Code Council Recognizes
NAA/NMHC’s Ron Nickson
On November 2, the International Code Council honored NAA/
NMHC’s Vice President of Building Codes, Ron Nickson, with their 2011
ICC Affiliate Award in recognition of his 30 years in the industry. The
Award is presented to a building industry professional who consistently
demonstrates the qualities of integrity, professionalism and dedication
through service to the profession.
Ron was also cited for his efforts in launching the Bob Fowler
Motorcycle Ride, a charity fundraiser named after Fowler who had the
vision to bring the three regional code groups together to create the ICC.
Funds raised in the ride support scholarships to help local code officials
attend code development hearings. This year the program supported 94
scholarship recipients.
Controversial Lease Accounting Rule
Changes Exclude Apartment Leases
In a victory for apartment owners, the Financial Accounting Standards
Board (FASB) and the International Accounting Standards Board (IASB) on
October 21 announced they would exclude commercial property owners,
including apartment firms, from controversial proposed changes to lease
accounting rules.
The now-jettisoned proposal would have required apartment firms
to account for all of the income for leases lasting longer than 12 months
on their balance sheets at the time of execution. Because the proposal
included leases with optional renewal periods, a large number of
apartment leases would have been covered. If effectuated as originally
proposed, apartment owners would have had to modify their lease
management tracking procedures and data management to facilitate the
new accounting treatment. Second, firms would have had to decide
whether to use two different standards--one for leases under a year and
one for longer-term leases.
The new FASB/IASB rules were supposed to be finalized in June 2011;
however, most observers now believe they will not be enacted until 2015
at the earliest. A final draft version is expected in the first quarter of 2012.
AIMS is the apartment industry’s grassroots network operating under
NAA and NMHC’s Joint Legislative Program. AIMS represents more than
54,000 multifamily housing advocates. Additional AIMS Updates available
at www.naahq.org.
www.aamdhq.org
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VACANCY
& RENT
Legend:
Line: Percent Vacant
Bar: Average Rent (in dollars)
3rd Quarter 2011 Overview
PREVIOUS YEAR
Vacancy Rate
4.9%
Average Rent
$936.46
Average per sq. ft.
$1.09
9%
$940
8%
$929
7%
$918
6%
$907
5%
$896
4%
$884
3%
$873
2%
$862
1%
$851
0%
06 Q2
06 Q4
07 Q2
07 Q4
08 Q2
County Overview
08 Q4
09 Q2
09 Q4
10Q2
10Q4
11Q2
$840
Hottest Submarkets
Vacancy Rate
Average Rent
Rate (/sq. ft.)
Boulder - University Area
Littleton
Adams
5.3%
$935.46
$1.11
Arapahoe
5.6%
$892.61
$1.03
0.0%
2.9%
Boulder/Broomfield
4.7%
$1,031.18
$1.19
Denver - West Central
Arapahoe County - South
Denver
4.3%
$950.14
$1.16
0.7%
3.0%
Douglas
3.8%
$1,120.37
$1.16
Denver - North Central
Denver- Central
Jefferson
4.4%
$888.02
$1.05
0.9%
3.2%
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ADVERTISING DIRECTORY
Thank you to the following companies for their
continued support of Apartment Trends.
WELCOME
NEW MEMBERS
ADVERTISER
PAGE
New Owner Members
ABC Apartment Solutions
34
Apartment Book
16
36
1415 Steele, LLC.
Greg Hanna
7931 S. Broadway, #339
Littleton, CO 80122
Ph: (303) 909-7492
F: (303) 420-7658
[email protected]
Units: 6
Apartment Guide
21
Apartments Etc.
Back
Arbor Carpet
3
Belfor Restoration
6
Community Interiors
19
Cort Furniture Rental
32
Drain-O-Rooter
36
EmbroidMe
39
Executive Coatings
37
FastSigns
26
For Rent Media Solutions
2
Invisible Waste
2
Lone Star Towing
38
Lynett Brockman & Assoc. 29
The Poo Crew
39
Push Petal Pull
Inside Back
Quality First Plumbing
38
RenterReviewed.com
38
Spire Design Studio
7
Studio Victor Sanchez
14
Colorado DiBiase Guay LLC
Elizabeth DiBiase
343 S. Gilpin Street
Denver, CO 80209
Ph: (480) 707-2989
[email protected]
Units: 2
Georgetown Properties LLC
Thomas J. Neville
155 Downing Street
Denver, CO 80218
Ph: (303) 733-2413
[email protected]
Units: 18
Medrona Ridge
1201 Third Ave.
Seattle, WA 98101-3277
Ph: (206) 787-8480
[email protected]
Units: 0
United Management Service
Bev Church
712 S. Pearl
Denver, CO 80209
Ph: (303) 779-9930
Units: 18
Wealth Real Estate, LLC
Thomas Oldenburg
2 West Drycreek Circle, Suite 100
Littleton, CO
Ph: (303) 913-5480
F: (720) 489-3768
[email protected]
www.wealthre.com
Units: 26
Fitness Gallery Inc.
Carlos Aviles
5220 N. Broadway,
Denver, CO 80211
Ph: (303) 308-1100
F: (303) 308-9497
[email protected]
www.fitnessgallery.com
Lightship Insurance
John Klaassen
1650 Franklin St.,
Denver, CO 80218
Ph: (303) 292-9995
F: (303) 292-9996
[email protected]
www.lightshipinsurance.com
Matrix Business Consulting, Inc.
James D’Angelo
340 E. 1st Ave., Suite 300
Broomfield, CO 80020
Ph: (303) 298-1711
F: (303) 298-9108
[email protected]
www.matrixbusinessconsulting.com
Orcutt Insurance Group
Scott Orcutt
965 S. Kipling Pkwy, Ste. B
Lakewood, CO 80226
Ph: (303) 233-2828
F: (303) 233-6570
[email protected]
www.orcuttgroup.com
Peak One Pool & Spa
Ted Hengstenberg
435 Sierra Ave.
Longmont, CO 80501
Ph: (970) 418-0767
F: (303) 684-9145
[email protected]
www.peakonepoolandspa.com
New Supplier Members
RD Fuller Company, LLC
Drew F. Masten
3600 S. yosemite St., Suite 670
Denver, CO 80237
Ph: (303) 437-4466
F: (303) 374-2828
[email protected]
www.rdfuller.com
CertaPro Painters of South Denver
Arick Graham
10290 S. Progress Way #102,
Parker, CO 80134
Ph: (303) 346-9151
F: (303) 496-0400
[email protected]
www.certapro.com
Terrain Inc.
Mike Hare
1600 S. Cherokee
Denver, CO 80223-3610
Ph: (303) 777-1033
F: (303) 777-2456
[email protected]
www.terraininc.com
Click Lease
Mary Kittila
PO Box 183,
Boulder, CO
Ph: (303) 995-1565
F: (303) 995-1565
[email protected]
www.clickleasecolorado.com
Vosco Moving
Matt Vos
1030 W. Ellsworth Ave. #C
Denver, CO
Ph: (720) 999-1974
F: (303) 496-0760
[email protected]
www.voscomovingdenver.com
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