Lease-End Guide

Transcription

Lease-End Guide

T:16”
>> Lease-End Guide
T:5.375”
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>> Contents
>> A First Class Lease Deserves a First Class Finish.
Lease-end options Condition review and vehicle return
Extend your lease
Pay off your vehicle
4
5-6
Vehicle condition guidelines – Overview “Excess wear and tear” responsibilities
Safety issues
Kilometrage provision
Specific guidelines
Simple, friendly and fair
7-8
Vehicle condition guidelines Tires and rims
Interior and exterior
Mechanical and electrical
Glass and lenses
Aftermarket modifications/missing and broken parts
Vehicle condition review Checklist
Kilometrage worksheet
You can conduct your own vehicle condition review prior to the
lease-end inspection. The process is simple, clear and concise.
With the help of our “First Class Finish Card” (the attached
card) you can determine what will be considered excess wear
and tear. In general, if the area of damage is covered by the
card, it’s considered normal wear and tear and you will not be
charged. However, we recommend you review pages 7 to 19 for
more details.
9-15
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Returning your vehicle At three months to one month before lease-end
At lease-end
Maintenance responsibilities
In order to make your lease-end process as efficient as
possible, please review the Mercedes-Benz Financial Services
Lease-End Guide. It will provide you with a comprehensive
overview of your lease-end options and our vehicle condition
guidelines in the event that you choose to return your vehicle.
You also have the option to have a pre-inspection conducted by
a third party inspection vendor. If you determine that repairs
are required before you turn in your vehicle, have your dealer
provide the necessary service or complete any required
repairs before the end of your lease.
16-19
your lease agreement. This verification will minimize
uncertainty regarding excess kilometre charges when
you return your vehicle.
We hope these reminders will help your lease-end process run
as smoothly as possible. If you have further questions about
the First Class Finish, or other general account questions,
please call our Lease Maturity Advisors at 1-866-202-6969.
It is also recommended that you compare the number of
kilometres driven with the kilometre allowance indicated in
> 02
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>> Lease-end options
>> Returning your vehicle
We’ve got options, you’ve got choices.
What you need to know, when you need to know it.
When:
What:
Where:
Vehicle Condition Review
At three months to one
month before lease-end
i) Pre-Inspection by third party inspection vendor
Your location of choice
ii) Optional Vehicle Condition Review by you or your
dealer based on The First Class Finish Card Test
Your location of choice or at the dealership
(depending on who conducts the review)
Vehicle return (required)
At an authorized smart Centre
Vehicle Return
At lease-end
If you find any damage that needs repair, you will have
plenty of time to take care of it. Your insurance policy
may even pay for the repairs. This booklet, and the
checklist on pages 16 to 17, will help you conduct your
own Vehicle Condition Review.
More detailed information is provided on pages 5 and 6. Remember to ask about leasing or purchasing another
new or pre-owned smart fortwo or Mercedes-Benz.
2Extend your lease
I f you are interested in extending your lease, contact your dealer or a Mercedes-Benz Financial Services Lease
Maturity Advisor at 1-866-202-6969.
If you are over the kilometrage allowed by your lease,
the Optional Vehicle Condition Review will indicate
the estimated excess kilometrage charge at time of
inspection. Please note that you will be charged for
any additional excess damage and/or kilometrage that
occurs after the Optional Vehicle Condition Review up
until the time of turn-in.
Final excess wear and tear charges will be determined
by Mercedes-Benz Financial Services after the vehicle
is returned to the dealership.
T:5.375”
At three months to one month before lease-end
The optional Vehicle Condition Review lets you evaluate
your vehicle’s condition by using The First Class Finish
Card Test and guidelines provided herein. Please review
the Vehicle Condition Guidelines on pages 7 to 19.
It’s also a good time to make sure your scheduled
maintenance service is up to date. In addition,
Mercedes-Benz Financial Services will offer to schedule
a third party pre-inspection at your location of choice.
1 Condition Review and Vehicle Return
If you have any damage, the dealer may estimate the
repair cost. This is the amount you may owe for excess
wear and tear — unless repairs are made before you
return the vehicle. Consult your dealer for assistance
in performing the repairs.
3Pay off your vehicle
Anytime during your lease, you can pay off your vehicle or finance the purchase price
(subject to credit approval) by contacting your dealer or Mercedes-Benz Financial Services at 1-866-202-6969.
> 05
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>> Returning your vehicle
>> Vehicle condition guidelines — Overview
What you need to know, when you need
to know it.
Giving you peace of mind as you approach the end of your lease.
Note: This Optional Vehicle Condition Review and/or the
pre-inspection is NOT required at this time if you are
purchasing your vehicle or extending your current lease for
more than 3 months.
At lease-end
Mercedes-Benz Financial Services will inspect every vehicle
after the return and the final kilometrage and excess
kilometrage (if any) will be recorded. You will be charged
for any excess wear and tear found at that time. This final
inspection takes place after you have turned in your vehicle;
therefore, you won’t have the opportunity to make any repairs.
Kilometrage provision
When you signed your lease agreement, you agreed
to drive up to a predetermined number of kilometres
during the term of your lease. If your kilometrage is
over that amount when you return your vehicle, there
will be an excess kilometre charge. (Refer to your
lease agreement for the per-kilometre rate.) To find
out if you may have an excess kilometre charge, simply
complete the worksheet on pages 18 to 19.
Safety issues
As your lease agreement states, anything that makes
the vehicle unsafe or unlawful to operate is also
considered damage.
When you return your vehicle to a smart Centre, your completed
and signed copy of the Vehicle Return Receipt will be your
record of the vehicle’s return.
Maintenance responsibilities
Under the terms of The First Class Lease, you agreed to have
your smart fortwo serviced as the manufacturer recommended.
Please refer to your Operator’s Manual to make sure you
followed maintenance policies and schedules.
> 07
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> 06
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“Excess wear and tear” responsibilities
As stated in your lease agreement, you are responsible
for excess wear and tear. The Vehicle Condition
Guidelines help define what is considered excess wear
and tear, and will help determine the condition of your
vehicle, including its interior, exterior and mechanics.
Generally, when there’s damage, there is excess wear
and tear. And according to your lease agreement, you
are financially responsible for its repair. The following
pages include specifics on when damage is considered
excess wear and tear.
T:16”
>> Vehicle condition guidelines —
Overview
>> Vehicle condition guidelines
Tires and rims. Making the rounds.
Giving you peace of mind as you approach
the end of your lease.
This section covers:
Tires and rims.
Specific guidelines
Specific guidelines will be used to evaluate your vehicle’s
condition. As long as your smart fortwo meets these established
guidelines, it will be considered free of excess wear and tear.
Rim Scuff
What makes the grade?
All four tires are the right size and speed rating
with at least .32 cm of tread depth (4/32 inches).
For smart-approved specifications, see the sticker
found inside of the door for further information.
n Tires have no sidewall plugs, cuts or
exposed cords
n Rims are not broken, cracked or bent
n The vehicle is returned with the original rims free
of damage; existing wheel covers (if in contract);
breakdown kit and tire fit
n No more than two tires may be from
different manufacturers
QN
Rim Damage
QN
Note: During winter months you may return your
vehicle with snow tires provided proper regular tires
and original rims are returned as well.
QN
Guideline Met Guideline Not Met
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> 09
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Simple, friendly and fair
The Vehicle Condition Guidelines were developed in response
to input from customers like you. They offer clear, concise
parameters so there are no surprises at lease-end. In addition
to being easy to understand, they are also fair, taking into
consideration that wear and tear are a normal part of driving.
QN
T:16”
Interior and exterior. The ins and outs.
Interior and exterior. The ins and outs.
Body panels and paint;
grilles; plastic parts;
interior fabric and
trim; convertible
soft tops.
n
n
n
*Further details apply.
A
ny exterior damage that passes The First Class
Finish Card Test to a maximum of 5 per panel
(excluding lenses, glass or holes in the body panels
and frame, tears or cuts)
n
n
n
Dents, Dings and Bumps
QN
QN
QN
QN
T:5.375”
The First Class Finish Card Test
One way to easily determine what is and what isn’t
considered damage is The First Class Finish Card Test.
It’s simple. Generally, if exterior or interior damage
cannot be seen when placing the First Class Finish Card
over it, then it “passes the test” and you will not be
charged.*
Interior
Body panels must have original smart parts with all
panels matching in colour
Any type of interior damage that passes The First
Class Finish Card Test, excluding tears, cuts, holes
or burns (regardless of size), stains (that cannot be
removed) and safety items (e.g. torn seat belts)
Any bumper scuff that does not alter the underlying
material, regardless of size (if the underlying
material is cut, shaved, torn, etc., then The First Class
Finish Card Test applies)
Any scratch that does NOT go through the paint,
regardless of size (clear coat is considered part of
the paint)
Any scratch that DOES go through the paint and that
passes The First Class Finish Card Test
Scratch (through paint)
QN
Bumper Scuff and Damage
QN
QN
QN
Note: Substandard repairs are a chargeable condition
regardless of size.
QN
QN
> 10
> 11
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Mechanical and electrical. Making the connections.
Glass and lenses. Taking a clear look.
All mechanical and electrical components.
n Windshield and all other glass; lenses; plastic
windows per smart-approved specifications
n Glass and lenses that are free of stars,* cracks,
or holes
n Glass and lenses that have any scratches or etching,
only if they don’t extend beyond the size of the
enclosed First Class Finish Card
What doesn’t?
n I
noperable engine or drivetrain components
n M
issing Service Booklet/Owner’s Manual
n M
issing keys
QN
T:5.375”
All maintenance service specified by the manufacturer
has been performed, and is documented by a stamped
Service Booklet or a copy of the repair order. The
exact service requirements can only be determined by
an approved smart diagnostic analysis.
Star in Windshield
Windshield and all other glass; lenses; plastic windows.
Note: Not all mechanical, electrical or even structural
damage can be immediately uncovered during the
lease-end inspection process and so Mercedes-Benz
Financial Services reserves the right to issue a further
invoice to you with respect to those types of damages.
Cracked Windshield
Note: Windshield replacements are often covered by
insurance. Please ask your insurance agent.
QN
*A “star” is a chip with one or more legs.
Service Booklet
This is your personal record of maintenance service.
Chips greater than .30 cm are chargeable.
QN
A maximum of two plugs are allowed, as long as they are not in
the driver’s field of vision (driver’s side windshield wiper path).
Any plugs within the driver’s field of vision are chargeable and
require replacement of the windshield.
QN
> 12
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> 13
F:8”
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Aftermarket modifications/missing and broken parts. Get the fix.
Aftermarket modifications/missing and broken parts. Get the fix.
Hardtop; tools; breakdown kit; plate adapter; CD
changer (if in contract); sound system (if in contract);
tow hook cover and towing eye bolt; windscreen;
mirrors; hood ornaments; first-aid kit; two 4-button
smart remote keys; additional instruments (if in
contract); retractable luggage compartment cover
(if in contract); and aftermarket modifications.
Missing Tow Hook Cover
QN
QN
T:5.375”
All factory-installed parts are present, undamaged
and in good working order. Any modification installed
by an authorized smart Centre must be intact;
otherwise, there will be a charge to restore the
vehicle to its original condition.
Tow Hook Cover in Place
These include, but are not limited to:
n Lowering the vehicle’s suspension
n Changing the vehicle colour or non-factory
paint schemes
n Spoiler and trailer hitch
n Holes in the frame
n Window Tinting
n Damage caused by the removal of parts
and accessories
n Other aftermarket alterations not covered
by the manufacturer’s warranty
n Any graphics/logos/stickers added to the
original vehicle panels or windows
Missing or Broken Parts
QN
What doesn’t?
Anything added to or changed on your vehicle after
the lease was signed unless installed by an authorized
smart Centre is considered an aftermarket alteration.
QN
Missing or Broken Hood Ornament
QN
QN
QN
> 14
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> 15
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>> Vehicle condition review
Check it out before turning it in.
Checklist
Checking “yes” to all the questions means your vehicle meets the guidelines and is ready for return.
Checking “no” to any of the questions may result in charges if not repaired before you return the vehicle.
Interior and exterior .......................................................................................................................................................YES Is your vehicle free of interior and exterior damage? (Does it pass The First Class Finish Card Test?)...................... n
Is your vehicle free of holes in the body panels and frame?............................................................................................ n
Is your vehicle free of holes or tears in the fabric or leather?........................................................................................... n
NO
n
n
n
NO
n
n
n
n
n
n
T:5.375”
Tires and rims ................................................................................................................................................................................. YES Are all your tires the right size? .................................................................................................................................. n
Are all your tires free of sidewall plugs, cuts or exposed cords?.................................................................................... n
Are your rims matching and in good condition (not broken or cracked)?............................................................................ n
Do your tires have a minimum of .32 cm tread depth (4/32 inches)?....................................................................................... n
Glass and lenses
Are your windshield and all other glass and lenses free of stars, cracks and holes?.......................................................... n
Mechanical and electrical
Has all maintenance service specified by the manufacturer been performed,
and is documented with a stamped Service Booklet or a copy of the repair order?........................................................... n
Missing and broken parts
Do you have all keys and keyless entry devices?......................................................................................................... n
Are all factory-installed parts present on your vehicle and not broken?........................................................................... n
Aftermarket alterations
If you made any aftermarket modifications, were they authorized by smart
or installed by an authorized smart Centre?........................................................................................................................... n
Kilometrage
Is your kilometrage within the kilometrage allowed by your lease agreement?................................................................. n
(Complete the kilometrage worksheet on the next page.)
n
n
n
n
Note: Mercedes-Benz Financial Services will complete a final inspection after the vehicle is returned.
> 16
> 17
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Kilometrage worksheet
Example: over kilometrage
1. Lease kilometrage provision:
45,000
2. In-service/start kilometrage: +
2. In-service/start kilometrage:
+
45
3. Extra purchased kilometrage:
+
3. Extra purchased kilometrage: +
0
4. Total allowable kilometres: =
45,045
5. Your odometer reading (actual kilometrage):
5. Your odometer reading (actual kilometres): 46,165
-
6. Allowable kilometres (figure from line 4): -
45,045
7. Over/under kilometrage allowance: =
7. Over kilometrage allowance:
=
1,120
8. Excess kilometre charge (per km): x
$0.10
9. Total excess kilometre charges: =
$112.00
Example: under kilometrage
45,000
2. In-service/start kilometrage: +
125
3. Extra purchased kilometrage: +
5,000
50,125
5. Your odometer reading (actual kilometrage): 49,550
6. Allowable kilometres (figure from line 4): 50,125
-
7. Under kilometrage allowance:
T:5.375”
6. Allowable kilometres (figure from line 4):
(575)
> 18
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Account:
Client:
R6
graphic Production:
Black
Signoffs:
T:16”
>> Lease-End Guide
T:5.375”
Printed in Canada
smt-11-rec-LEG-800E
All materials have been printed on recycled paper.
F:8”
F:8”
Ad Number:
SC8_COR_P04226_LEG4
File Location:
Production
Job Specifics
Premedia operatOR:
Client: Smart
Copy Writer: None
Retoucher: None
Live:
7.685” x 5.06”
Trim:
8” x 5.375”
Bleed:
8.25” x 5.625”
Artwork Scale: 1:1
Print Scale:
100%
File Name:
Operator: None
Family
Style
INKs:
Smart Courier Condensed Corporate A Smart Courier BoldCondensed
Regular
Condensed
File Name
Colour Space
Eff. Res (PPI)
Premedia:
CMYK
294 ppi
Proofreading:
graphic Production:
Anthea Heholt
Ellen Gillis
Cyan
Magenta
Yellow
Black
mb_FinanServ_l_cmyk_pos.eps
eol_cover_SGL.eps smart_claim_S_tag.eps
Recycle circle.eps
Creative:
Production:
Account:
Client:
R6
Workstation:
T06-0212
App. Version: 5.0.4
Signoffs:

Lease-End Guide

Transcription

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