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Presentation Slides - The 7th Annual Canadian Learning Commons
Bulging at the Seams: Staff Challenges with a Successful Commons Joe Fennewald Head Tombros McWhirter Knowledge Commons Penn State University Libraries 7th Annual Canadian Learning Commons Conference Vision 20/20 – Shifting Lenses: The Learning Commons for Today and Tomorrow June 9, 2014 Canadian Learning Commons Conference Student Service Providers and Codependency: Training Our Staff and Ourselves Not to Rescue Karin Winnard, Bryant University (CLCC-2) Learning Commons 2.0: The Next Step in Collaboration? Idea Swap (CLCC – 2) Building Bridges: Collaborations at the Heart of the Learning Commons Lesley Beckett Balcom, Univ. of New Brunswick, and Elaine Fairey, Simon Fraser U. (CLCC – 3) Recipe for Success: ITS/Library Collaboration in the Learning Commons Janice El-Bayoumi and Edward Hayden, Harriet Irving Library (CLCC – 3) Roundtable Session Title: Working with Student Staff in Your Learning Commons Nathalie Soini, Queen’s University, and Julie Mitchell, UBC (CLCC – 4) Student Involvement for Student Success: Student Staff in the Learning Commons Nathalie Soini and Julie Mitchell, Queen’s Univ (CLCC – 6) Negotiating Meaning, Negotiating Place: Peer Mentoring and Student Participation in the Learning Commons Keith Kirkwood, Victoria University, Australia (CLCC – 6) In training: Effective Student Staffing and Collaboration Sandra Mills, Memorial University of Newfoundland (CLCC – 6) There are as many models as institutions . . . every college and university develops the learning commons model that reflects its particular history, culture, hopes and dreams. Elaine Fairey and Kathy Musial, Grassroots Development of a Learning Commons at British Columbia Insitute of Technology (CLCC – 2) There are quite possibly as many definitions of ‘Information Commons’ as there are potential staffing models. Robert Boyd (2008) Staffing the commons: job analysis in the context of an Information Commons, Library Hi Tech, 26:2, pp. 232-243. Key Questions: How many service points? How will existing staff adjust to the new space? How do we maintain a strong library presence? Tombros McWhirter Knowledge Commons Penn State University Libraries 54,000 square feet $11,360,000 total estimated cost Tombros McWhirter Knowledge Commons Penn State University Libraries Media Commons Adaptive Technology Commons Services Franklin Atrium Knowledge Commons Leisure Reading Sidewater Commons Tombros McWhirter Knowledge Commons Penn State University Libraries Media Commons Knowledge Commons Open 24 / 5 Snacks & drinks allowed Storage lockers Laptop recharging units Scanners Group Study Rooms Media Production Spaces Practice Presentations Classroom MEDIA COMMONS Production Rooms One Button Studio KNOWLEDGE COMMONS SERVICES (2012) Multimedia Consultant KC Library Services IT Service Desk Head Knowledge Commons Writing Tutors KNOWLEDGE COMMONS SERVICES (2014) ITS Lab Consultants Multimedia Consultants KC Library Services IT Service Desk Tech Tutors Head Knowledge Commons ITS Lab Consultants Writing Tutors Writing Tutors Writing tutors (10 pm – Midnight, Sun. – Thurs.) 255 Contacts Fall 2010 210 Contacts Fall 2013 MEDIA COMMONS Multimedia Consultants Media Commons Knowledge Commons 4,724 Contacts Fall 2013 Multimedia Specialists Media Commons Pattee 2nd Floor 375 Contacts Fall 2010 ITS Lab Consultants IT Service Desk Tech Tutors ITS Lab Consultants IT Service Desk Consultants “Green Team” Resolve problems with personal devices IT Service Desk Knowledge Commons 6,365 Contacts Fall 2013 IT Service Desk Willard 4,050 Contacts Fall 2010 Tech tutors “Purple Team” Software Support 207 Contacts Fall 2013 ITS Lab Consultants “Blue Team” Resolve problems with lab computers, printers or scanners 3,517 Contacts Fall 2013 4,724 contacts 6,365 contacts 207 contacts 210 contacts SERVICES 15,203 total contacts, Fall 2013 3,517 contacts KC Library Services Head Knowledge Commons “ASK AN EXPERT” – Library support “Ask An Expert” - Library 9,783 questions Fall 2013 Policy & Services 66% Directional 20% Reference 10% Other 4% 9,834 reservations 35,495 estimated attendance Nov. 5 – Dec. 21, 2013 611 groups (1,200+ students) turned away 3,152 3,398 Research Hub 3,036 9,783 Sidewater 1,800 1,532 SERVICES 25,608 Total Number of Questions Asked at Reference Desks Fall 2013 2,057 850 720 848 Research Hub 739 989 Sidewater 295 270 SERVICES 5,089 Reference Questions Fall 2013 524 704 Ask A Librarian All Life Sciences Subject libraries, Campuses, Units SERVICES ASK A Librarian = 5,212 chat & email questions Life Sciences Knowledge Commons KC “Ask An Expert” - Library Knowledge Commons 9,783 Questions Fall 2013 Gateway Commons 3,720 Questions Fall 2010 “Ask An Expert” - Library Knowledge Commons 7,677 contacts Fall 2013 Gateway Commons 2,016 Contacts Fall 2010 7,677 contacts 6,365 contacts 210 contacts SERVICES 22,700 total contacts, Fall 2013 4,724 contacts 207 contacts 3,517 contacts KNOWLEDGE COMMONS OPERATIONS 10:00 AM Sunday – Midnight Friday 10:00 AM – Midnight Saturday • • • • • • 101 107 31 16 5 3 LIBRARY STAFF ITS LAB CONSULTANTS (“Blue Team”) ITS SERVICE DESK CONSULTANTS (“Green Team”) TECH TUTORS (“Purple Team”) MEDIA COMMONS SPECIALISTS WRITING TUTORS Head Knowledge Commons THANKS ! Bulging at the Seams: Staff Challenges with a Successful Commons Joe Fennewald Head Tombros McWhirter Knowledge Commons Penn State University Libraries 7th Annual Canadian Learning Commons Conference Vision 20/20 – Shifting Lenses: The Learning Commons for Today and Tomorrow June 9, 2014
