Furnace Troubleshooting

Transcription

Sept/Oct 2014
2014 RVDA CONVENTION
OFFERS SERVICE TRAINING
Furnace Troubleshooting
PAGE 13
Page 5
Service Training at
RVDA’s Convention
Page
16
Page 16
A Simpler
Way
To
Replace
Batteries
In a
Bank
PPaaggee 1100
S
Occtt 22001144
Seepptt//O
September/October 2013
Furnaces
5 Furnace Troubleshooting
Batteries
55 K
Heeaatt!!
Upp tthhee H
Keeeepp U
10 A Simplified Approach to Replacing Batteries
Training
13 Training Sources for Continuing Education Units
1100 W
Whheerree??
Gooeess W
Whhaatt G
Convention/Expo
16 The 2014 RV Dealers Convention/Expo Offers
Educational Opportunities for Every Department
New Products
1133 G
Heerree
Uss H
EU
CE
Yoouurr C
Geett Y
15 Adapters, Tire Pressure Monitoring, More
DEPARTMENTS
3
From the Editor
4
Board of Directors
25 Recalls
27 Contributors
Certification
Page 28
1166 TTrraaiinniinngg ffoorr E
Evveerryyoonnee!!
Sept/Oct 2014
FROM THE EDITOR
Troubleshooting Furnaces, Replacing Batteries, and More
With temperatures starting to fall now,
RVers are going to be having a moment of
truth—when they turn on their thermostats,
will heat come blowing out or…not?
Furnace problems can run the gamut from
the complex to the simple. Is it a voltage
problem, or is it a mouse nest in the blower?
You’ll find a detailed guide to furnace
troubleshooting in this issue that covers the
entire system, starting with the thermostat
and working through the other components.
RV Technician thanks writer Greg
Wischmeyer for this story and the
accompanying photos.
Next up is a story from Steve Savage
describing a simple approach to replacing
batteries in a battery bank. Replacing one or
two batteries might not be a big deal, but
when you’re dealing with six, things can get
dicey. Savage says he’s seen his share of
terminals melted on batteries when the
R
connections were incorrect. Try his method
for keeping track of what goes where and
see if it saves you time and headaches.
If you’re a certified technician, you’ve put in
the hard work and long hours to attain that
status – don’t risk losing it. Be sure you get
the continuing education credits needed for
recertification. There are more training
sources out there then you might think.
RVDA Service Consultant Tony Yerman has
started a list of offerings that qualify for
CEUs and will update it periodically.
Finally, RVDA’s convention is also a source
of training and CEUs. Check the special
convention section for what’s available. The
convention is Nov. 10-14 in Las Vegas.
Mary Anne Shreve
Editor
[email protected]
(703) 591-7130 x117
RV Technician Advisory Group
Randy Biles, Pikes Peak Traveland Inc.
Tom Fribley, Fribley Technical Services Inc.
Ellen Kietzmann, Blue Ox
Gary Motley, Motley RV Repair
Steve Savage, Mobility RV Service
Tony Yerman, RVDA Service Consultant
Page 3
THE MIKE MOLINO RV LEARNING CENTER BOARD OF DIRECTORS
Chairman
Jeff Pastore
Hartville RV Center Inc.
Hartville, OH
(330) 877-3500
[email protected]
Director
Director
Eleonore Hamm
RVDA of Canada
Richmond, BC
(604) 204-0559
[email protected]
Matthew Miller
Newmar Corporation
Nappanee, IN
(574) 773-2381
[email protected]
Vice Chairman
Dan Pearson
PleasureLand RV Center Inc.
St. Cloud, MN
(320) 251-7588
[email protected]
Director
Andy Heck
Alpin Haus
Amsterdam, NY
(518) 842-5900
[email protected]
Director
Russ Patton
Byerly RV Center
295 East 5th St.
Eureka, MO
(636) 938-2000
[email protected]
Secretary/Treasurer
Bill Koster
Protective
St. Louis, MO (636) 5365704
[email protected]
Director
Jeff Hirsch
Campers Inn of Kingston
Kingston, NH
(603) 642-5555
[email protected]
President
Phil Ingrassia, CAE
RVDA
Fairfax, VA (703)
591-7130
[email protected]
Director
Rick Horsey
Parkview RV Center
Smyrna, DE
(302) 653-6619
[email protected]
Director
Mick Ferkey
Greeneway Inc. (Route 66 Dealer)
Wisconsin Rapids, W I
(715) 325-5170
[email protected]
Director
Darrel Friesen
All Seasons RV Center
Yuba City, CA
(530) 671-9070
[email protected]
Director
Steve Plemmons
Bill Plemmons RV W orld
Rural Hall, NC
(336) 377-2213
[email protected]
Director
Tom Stinnett
Tom Stinnett RV Freedom Center
Clarksville, IN
(812) 282-7718
[email protected]
Director
Newt Kindlund
Kindlund Investments
Winter Park, FL
(407) 628-4211
[email protected]
Director
Tim Wegge
Burlington RV Superstore
Sturtevant, WI
(262) 321-2500
Director
John McCluskey
Florida Outdoors RV Center
Stuart, FL
(772) 288-2221
[email protected]
Director
Brian W ilkins
Wilkins R.V. Inc.
Bath, NY
(607) 776-3103
[email protected]
The Mike Molino RV Learning Center Staff
Phil Ingrassia, CAE
RVDA Education Foundation President
Hank Fortune
Director of Finance
Julianne Ryder
Marketing Communications Specialist
Ronnie Hepp, CAE
Vice President for Administration
Jeff Kurowski
Director of Industry Relations
Liz Fleming
Education Coordinator
Karin Van Duyse
Chief, RV Learning Center
Isabel McGrath
Technician Certification Registrar
Tony Yerman
RV Service Consultant
Mary Anne Shreve
Editor
Julie Anna Newhouse
Marketing Manager
Trish Williams
Accounting Clerk
Chuck Boyd
Dealer Services Manager
Brett Richardson, Esq., CAE
Director of Legal & Regulatory Affairs
Page 4
Furnaces
Trouble Shooting Furnace Components
By Greg Wischmeyer
RVers expect heat to come blowing out
when the thermostat is turned on. It doesn’t
always turn out that way! This article covers
key furnace component requirements. With
all components operating, the furnace will
run as a complete system. While a short
article can’t include all furnace models and
faults, this article will help technicians
understand the individual components’
relationship within the furnace system.
Without backing up the electrical system
past the 12-volt circuit breaker, voltage
needs to be between 10.5 VDC and 13.5
VDC. Improper voltage can cause ignition
problems as well as blower speeds that are
too fast or too slow. Next, the thermostat
needs to be checked out. Many thermostats
last for years but some don’t. Thermostats
need to have voltage in and voltage out
verified.
What is power in RV terms? It’s the
available voltage and amperage to operate
the electrical systems. Demands on the
RV’s electrical system include the furnace.
Voltage at thermostat
Voltage at fuse
Some thermostats also send power to the
AC unit. The contact points and heat
anticipator strip may need to be cleaned. (I
once removed a dead lady bug from
between a set of AC relay points that had
shut down the AC on a 105-degree day).
Many thermostats draw 1.0 amp, and this
can be checked with a VOM.
(continued on next page)
Page 5
Blower motor VDC terminal
Thermostat contact points
and heat anticipator
All systems go up to this point? Time to
check the TDR (time delay relay). The TDR
should have constant voltage to the (+)
terminal and a good ground from the (-)
terminal. The TDR needs to receive signal
voltage from the thermostat to operate as
the relay that it is. A TDR is a normally open
relay and needs to close when activated.
Without the TDR closing, no VDC will be
present at the motor or blower terminal.
Additionally, the TDR will remain closed for
45-90 seconds after the 12 VDC from the
thermostat ceases. This will allow for the
blower to cool the combustion chamber.
(The 14 volts shown on the VOM are
coming from a separate converter used on
my bench testing.)
The blower is the lungs of the furnace. The
furnace blower motor is dual purpose--one
side draws combustion air in, while the
other side provides circulation. Ensure
proper voltage to the blower and ensure a
good ground. Checking the blower will
indicate if the motor itself is in good
condition. There may be restrictions on the
rotation of the motor shaft. Restrictions
could include dirt, lint, hair, nests or
restrictions on the blower wheels.
Mouse nest restricting blower wheel
VDC into circuit board and TDR
Page 6
Safety components include limit switches
and sail switches. Limit switches are
normally closed and heat activated to shut
the gas flow down. The limit switch should
not be checked by using a heat source like
a BBQ lighter. Too much heat can change
the value of the limit switch. Check it with
the VOM, and if it shows continuity, it’s
good.
Fan control circuit boards or ignition circuit
boards often can be checked by module
board field testers that facilitate trouble
shooting of the “boards.” Most larger shops
will have these units.
Fuel is also needed for an RV furnace. On
an RV furnace, the electrical system
controls the propane entering the system
through the fuel solenoid. Starting after
1985 models, dual solenoid valves were
used. These are also called redundant
valves. The dual valve gives extra
protection against propane leaking past the
valve seals. Of particular importance on the
dual valves is the (+) and (-) connections.
The fuel solenoids should draw about 30-50
ohms through their coils.
Limit switch with VOM showing continuity
The sail switch ensures that there is proper
air flow from the blower before “closing” and
sending 12VDC for ignition. Sail switches
can malfunction because of blocked return
air grills, blocked or restricted ducts and
registers, dirt on the sail switch paddle
(weighing it down), and or a bent paddle.
Gas solenoid showing 42 Ohms
At the electrode, electricity meets fuel. The
electrode needs to be checked for a
cracked ceramic insulator. This could allow
a short. The electrode will also have a
remote or built-in flame sensor sending a
milli-amp signal to keep the furnace running.
Sail switch “closed” showing continuity
Page 7
Electrode gap
Electrode insulator
Fuel burner assembly with orifice
Pressure drop test
None of the above trouble shooting steps
mean anything if there’s not enough
propane at the proper pressure. A low
pressure check needs to be performed if
inadequate propane is suspected. Also,
adequate pressure may exist but the supply
may be diminished due to a defective
propane regulator or restricted propane
piping. Check copper tubing, rubber LP
hoses and black pipe. Is there a blockage in
the furnace fuel orifice?
Propane pressure test
Page 8
I hope this article will help the newer
technician “break down” the furnace
components for trouble shooting purposes. I
always grin when the simplest thing can
bring everything else to a grinding halt.
Remember the lady bug!
I would like to thank Leo Akins from Forest
Page 9
River for his equipment support and Mike
Williams from Atwood Mobile Products for
his technical support.
Gregory Wischmeyer is an RVIA Codes &
Standards Inspector and a certified RV
service technician.
Batteries
A Simplified Approach to Replacing
the Batteries in a Battery Bank
By Steve Savage
When it’s time to replace the batteries in a
battery bank, there are two things that can
get tricky -- the batteries are hard to reach,
or there are a number of them.
when connections went awry, I got to
thinking that there must be a better way.
The first task is to ensure the cables
maintain the correct polarity. In other words,
to make sure the positive ends of the cables
go back on the positive terminals and the
negatives on the negative terminals. The
second task is making sure the cables are
connected to the correct battery.
Why are these steps important? If you’ve
been a tech for a while, you’ve seen your
share of terminals melted on batteries when
connections were incorrect. I just completed
work on a system in which the inverter went
to heaven when things weren’t put back on
the way they came off.
It might not be a big deal if you’re dealing
with a travel trailer or fifth wheel with only
one or two batteries. And at first glance, it
seems like it shouldn’t be difficult, but start
disconnecting six 6-volt batteries in
series/parallel connections do-si-doing with
an inverter/solar system or in a coach where
it’s tough to even see the battery terminals
and things can get stressful.
Having recently worked on a coach where
the tech lost track of what went where, and
then on a couple of rigs where the terminals
had been blown completely off the batteries
Page 10
In the past, I’ve tried labeling and using
colored wire tape but often found it didn’t
want to stay put, wasn’t always easy to get
on, and sometimes was hard to read.
Snapping a picture with a smart phone can
be helpful, but it’s not always possible to get
the phone in the best position. With a job on
deck done by a do-it-yourselfer with six
batteries mounted in two separate
compartments, I thought there must be an
easier way to label the battery cables
without first removing any of them from the
terminals. It had to be so simple that even a
tired tech could do it, and it had to be
foolproof. Here’s what I came up with.
Step 1 Unplug the shoreline and pull the
fuse feeding the inverter or converter, if
there is one. You can also throw the
disconnect, if there is one. This step
protects everything upstream from anything
you do downstream.
Step 2 Draw a simple sketch of the battery
layout and the terminal orientation so the
new batteries can be installed in the same
position with the terminals oriented the
same way. This is just boxes with a + or showing terminal orientation.
Step 3 Assign each battery a color that
corresponds to one of the colored wire ties
you have in your possession. For example,
with a four battery system, one battery could
be green, one blue, one orange, and one
yellow. There are dozens of different
colored wire ties available online, but you
can get enough colors to handle a fourbattery bank at any Advance Auto in a set
for under $10.
Step 4 Put a red wire tie on the terminal end
of each cable connected to a positive
terminal. Next, put a white wire tie on the
terminal end of each cable that’s connected
to a negative terminal. This step insures that
when it all goes back together, polarity is
maintained. (See photo on next page.)
Step 5 Just up from the wire ties that
denote positive and negative terminals, put
a colored wire tie that matches the color you
assigned to that battery. For example, a
cable connected to the positive terminal on
the “green” battery would have a red wire tie
on the very end and a green wire tie next to
it. The end of each cable would have two
wire ties, one noting positive or negative
and one noting which battery it connects to.
This step insures that not only is polarity
maintained, but the cable connects to the
correct battery.
Page 11
Once these steps are done--none of which
require you to disconnect any cables--you
can remove cables with impunity since, as
long as you put the new batteries back in
the same position as the old, there is no
way to mistake what goes where with the
new connections. I usually put electrical
tape on the cable end as I remove it to
avoid making it look like I’m arc welding, if
the end is still connected to another battery.
Once I have the new batteries in place,
when I reattach the cables, I don’t cut the
wire ties back until I have tightened the
cable to the terminal. That makes it easy to
not forget whether I have tightened a cable
down onto the terminal. (See photo on next
page.) Once tightened, I cut the tie back to
the fastening clip but leave the wire tie in
place. I leave my simple schematic with the
customer along with a brief explanation so
the next time battery replacement rolls
around, it should take even less time.
The wire ties stay in place much better than
wire tape, they require much less time than
labeling, and they’re simpler than trying to
follow a picture taken with a smart phone. I
have found matching cables and batteries
according to wire tie color completely
removes the age-old worry of what-goeswhere when replacing multiple batteries in a
battery bank. Now the only tough part of the
job is lifting those new batteries into place!
Steve Savage is a master certified
technician and a member of the RV
Technician Advisory Board. He can be
contacted at [email protected].
(continued on next page.)
Page 12
Training
Training Sources for Continuing Education Units
By Tony Yerman
Earning certification as an RV professional is a major career accomplishment.
Make sure you retain your certification by getting the necessary continuing
education credits. Here are some available sources of training.
Airxcel
(Air conditioner)
Class: Tech Training
#CEUs: 8
Category: Technician
Place: Hiawatha, IA at Midwest Service Tech
Training
Dates: 12/8/14
Contact: J. Ketelsen at Ketelsen RV
Phone: (319) 377 – 8244
Email: [email protected]
Atwood Mobile Products
(Furnace, water heater, range, cooktop)
Class: New Product Overview #CEUs: 1
Category: Parts, svc. writer, svc. mgr.
Place: Louisville, KY at RVIA Show
Dates: 12/3/14
Contact: Maria Wathen, RVIA
Phone: (703) 620-6003 x367
Class: New Product Training
#CEUs: 4
Dates: 12/4/14
Contact: see above
#CEUs: 8
Training
Dates: 12/8/14
Page 13
Phone: (319) 377 – 8244
Bunzer Consulting
Class: Troubleshooting
#CEUs: 2
Category: Svc. writer, svc. mgr., technician
Dates: 12/3/14
Phone: 703-620-6003 x367
Dometic Technical Education Training
(Air conditioner, awning, refrigerator)
Class: Product Training
#CEUs: 16
Category: Parts, svc. writer, svc. mgr.,
technician
Place: Ottawa, ON
Dates: 11/20/14
Phone: (703) 620-6003 x367
Class: Tech training
#CEUs: 16
Training
Dates: 12/8/14
Phone: (319) 377 – 8244
HWH Corp
(Hydraulics, leveling systems, slide out room
mechanism)
Class: Technical School #CEUs: Multiple
Classes and CEUs as listed on website
Place: Online
Dates: Ongoing
Contact: (563) 724-3396 or (800) 321-3494
Website:
http://www.hwhcorp.com/onlineschool.html
King Satellite Antennas
Watch the RV Training Calendar for upcoming
dates.
http://www.rvtrainingcalendar.com/cal_list.cfm?T
rainCat_ID=5
technician
Lippert Components Inc.
(Strap Tek Hitch, 2000 Bedlift, Linc Pad,
Wastemaster)
Class: New Product Overview
#CEUs: 1
Category: Parts, svc. writer, svc. mgr.
Dates: 12/3/14
Phone: (703) 620-6003 x367
#CEUs: 4
Dates: 12/4/14
Contact: see above
#CEUs: 8
Training
Dates: 12/8/14
Phone: (319) 377 – 8244
Marshall Excelsior LP Gas
Watch the RV Training Calendar for upcoming
dates.
Page 14
http://www.rvtrainingcalendar.com/cal_list.cfm?T
rainCat_ID=5
Category: Parts, Svc. writer, svc. mgr.,
technician
On Line Training, RVDA/RVIA
(Complete Career Ladder Training)
Class: Technical School #CEUs: Multiple
Classes and CEUs as listed on website
Place: Online
Dates: Ongoing
Contact: Phone: (703) 591-7130
Website:
http://www.rvtechnician.com/Public/Home/Public
/Default.aspx?hkey=52c40833-cc9e-45b4-8eed62c241bb2ca3
Suburban
(Furnace, water heater)
Class: Tech training
#CEUs: 8
Training
Dates: 12/8/14
Phone: (319) 377 – 8244
Thetford/ Norcold
(Sanitary, refrigerator)
#CEUs: 3
Dates: 12/4/14
Phone: (703) 620-6003 x367
Tom Manning and Associates
Representatives for King, Marshall Excelsior,
Safety Alert, and Pullright. Offer onsite training.
technician
Contact: Steve Stewart
Phone: (801) 389-9112
If you have questions, please contact Tony
Yerman, RVDA’s service consultant, at
[email protected].
New Products
Adapter Connects RVs to
Generators with Safety and Ease
Power often is unavailable while
RVers are on the road, and they're
forced to use generator power.
Conntek's newest Ergo Grip Adapter
makes connecting an RV or travel
trailer to a portable generator easy
and safe. It features a NEMA L5-30P
to NEMA TT-30R configuration and is
rated for 30A, 125V outlets with a
maximum wattage of 3,750W.
Injection molded for durability, the
Ergo Grip RV Generator Adapter is
impact-resistant and withstands harsh
weather conditions.
With its bright yellow STW jacket, it
won't get lost among other cords. The
connector features an ergonomic grip
that makes it easy to grasp when
plugging and unplugging. The
connector includes a built-in LED
power indicator that glows bright blue
to show that a power connection has
been safely made. This pigtail is UL
and C-UL listed and features a limited
5-year warranty. Visit
www.conntek.com.
Page 15
RV Tire Pressure Monitoring
System Featured on Tredit Tires
Tredit Tire &
Wheel
Company now
has tires
featuring
Lippert Components' Tire Linc™ tire
pressure monitoring system (TPMS). Tire
Linc was specifically engineered for RVs,
unlike systems "borrowed" from auto
applications. It’s an electronic system that
monitors air pressure and temperature
inside the tires, reporting real-time info to
drivers via a gauge. It warns if pressure or
temperature fluctuates rapidly, indicating
possibly dangerous tire conditions. Tire Linc
can be synchronized before or after an
OEM has installed tires, while other systems
must be tracked and kept grouped with their
respective tires during production.
Water Spots Are Gone
With Glass Polishing Pads
Spotted windshields have reduced visibility
when oncoming headlights hit them.
Shurhold Industries' Magic Wool Polisher
Pad and Hand Pad, made of ultra-fine
bronze metallic wool, remove water
blemishes when used with Shurhold's Buff
Magic. The
hand pads are
great for
restoring and
maintaining
wood, metal and glass surfaces. They can
also be used to remove rust and oxidation
and can even be used to clean clean solar
panels. Visit www.shurhold.com/rv.
S P E C I A L
C O N V E N T I O N
P R E V I E W
PASSPORT TO EXCELLENCE
New location, new time, new level of excitement over
this year’s RV Dealers International Convention/Expo
By RVDA staff
B
Adding to the excitement surrounding this
year’s convention is the
return of the RVBusiness
Top 50 Dealer Awards
after a 3-year hiatus.
etter timing, a new
location, and fresh
new workshops are
spurring early
commitments and registrations for the 2014 RV
Dealers International
Convention/Expo, themed
“Passport to Excellence:
Education and Training.”
RV dealers, manufacturers,
suppliers, and educators
will all convene at Bally’s
on the Las Vegas Strip from
Nov. 10-14 to participate in
the largest event of its
kind for RV retailers.
Excitement about the new
venue was immediately evident
when RVDA announced at last
fall’s convention that the event
would be moving to Bally’s. Aptly
described as “the center of the
action,” Bally’s is at the heart of
the famed Las Vegas Strip,
surrounded by the most iconic
casino properties, bright lights, and
street attractions that characterize
Las Vegas. Convention registrants
will have easy access to all the
nightlife the city has to offer.
And by moving the convention
to November – a full month later
than usual – dealers will be able to
bring more employees along for
training and education.
“November is better for our
dealers and will allow greater
participation by more people,” says
RVDA Convention/Expo Committee
Chairman John McCluskey of Florida
Outdoors. “Employee development
opportunities will be expanded, and
we’re aiming for maximum flexibility
so dealers can plan their schedules
to include the convention.”
The Vendor Training +Plus
program will be back – and
tripled in size – after its successful
debut last year. These informative
training sessions by industry
suppliers and vendors will take
place Monday and Tuesday.
Education workshops from Tuesday
through Friday will target the hotbutton issues that affect every
dealership department. Some will
be repeated so that participants
won’t have to choose between one
must-hear workshop and another.
In addition, workshops will be
shorter to keep presentations
super-targeted and engaging.
The convention’s expo hall will
be filled to capacity with the RV
industry’s top manufacturers and
suppliers of products and services.
Exhibit space is selling faster than
at any time since before the recession, reflecting the industry’s
renewed optimism and the keen
interest in RVDA’s annual event.
Adding to the excitement
surrounding this year’s convention
is the return of the RVBusiness
Top 50 Dealer Awards program
after a 3-year hiatus. RV
manufacturers nominated their best
dealers, and the honorees will be
recognized at a reception open to
all badge-wearing convention
attendees on the evening of
Wednesday, Nov. 12. These 50
individuals were selected by an
independent panel, based on their
commitment to consumer care,
business acumen, civic involvement,
and general professionalism.
AG E N DA - AT- A - G L A N C E *
Sunday, November 9
11:30 a.m.
RVDA of Alberta Golf Tournament
Monday, November 10
8:00 a.m. - 12:00 p.m.
9:00 a.m. - 5:30 p.m.
11:30 a.m. - 2:30 p.m.
12:00 noon - 5:00 p.m.
2:45 p.m. - 3:45 p.m.
2:45 p.m. - 3:45 p.m.
4:00 p.m. - 5:30 p.m.
RVDA of Alberta Board of Directors breakfast &
meeting
Registration desk open
RVDA of America Board of Delegates lunch &
meeting
RVDA of Canada Board of Directors lunch &
meeting
Vendor Training +Plus session
KZ RV Partners in Progress meeting
Society for Certified RV Professionals
reception with Michael Rees, “Making an
Impact: Customer Satisfaction in Fixed
Operations,” sponsored by Protective Asset
Protection
Tuesday, November 11
7:00 a.m. - 7:00 p.m.
8:15 a.m. - 9:15 a.m.
9:30 a.m. - 1:00 p.m.
9:30 a.m. - 10:30 a.m.
10:45 a.m. - 11:45 a.m.
12:00 noon - 1:00 p.m.
1:15 p.m. - 2:15 p.m.
2:30 p.m. - 4:00 p.m.
4:00 p.m. - 7:00 p.m.
7:00 p.m. - 8:30 p.m.
Crossroads Partners in Progress meeting
Vendor Training +Plus sessions
Jayco Partners in Progress meeting
EverGreen/Skyline Partners in Progress meeting
Winnebago Partners in Progress meeting
Concurrent workshops
Opening General Session with Doug Lipp,
“Even Monkeys Fall from Trees: Learn
from Mistakes and Embrace Change”
Expo opens with reception in both halls
RVDA of Canada reception
Wednesday, November 12
7:00 a.m. - 7:30 p.m.
7:30 a.m.
RVDA’s Partners in Progress
committees will also meet to
work on important dealermanufacturer issues, but the
meetings will be spread more
evenly throughout the week to
ease dealers’ schedules. Results
from the association’s annual
Dealer Satisfaction Survey
(DSI) will be available for
discussion during
these meetings. Six PIP
sessions have been
scheduled to date.
Check www.rvda.org
for details.
If you’ve ever
visited a Disney
theme park and
admired how
the always
cheerful staffers
keep things running seamlessly,
you can thank Doug Lipp, this
year’s keynote speaker. Lipp –
an RV owner himself – headed
the training team at Disney
corporate headquarters in the
‘80s and is an internationally
recognized expert on customer
service, change, and global
competitiveness.
In his presentation,
“Even Monkeys Fall from
Trees: Learn from Mistakes
and Embrace Change,” he’ll
reveal how even
topnotch companies like Disney
need to constantly
reassess themselves and adapt
to changing
markets.
9:00 a.m. - 10:00 a.m.
10:15 a.m. -11:15 a.m.
10:15 a.m. -11:15 a.m.
11:00 a.m. - 3:00 p.m.
2:00 p.m. - 4:15 p.m.
4:15 p.m. - 5:30 p.m.
5:30 p.m. - 7:30 p.m.
Early bird continental breakfast sponsored by
TCF Inventory Finance
Prime Time Partners in Progress meeting
Expo Open with Lunch
Young RV Executives reception sponsored by
Coach-Net
RV Business Top 50 Awards reception
Thursday, November 13
7:00 a.m. - 5:00 p.m.
7:30 a.m.
9:00 a.m. - 10:00 a.m.
10:00 a.m. - 1:00 p.m.
10:15 a.m. -11:15 a.m.
1:00 p.m. - 2:00 p.m.
1:00 p.m. - 2:00 p.m.
1:00 p.m. - 2:00 p.m.
2:15 p.m. - 3:15 p.m.
3:30 p.m. - 4:30 p.m.
5:30 p.m. - 7:00 p.m.
Early bird continental breakfast
Expo Open with Lunch
RVDA of America Annual Meeting
RVDA of Canada Annual Meeting
Workshop for parts & service personnel
Skyview Sunset Social (included with
registration)
Friday, November 14
7:30 a.m.
8:00 a.m. - 9:00 a.m.
9:15 a.m. - 10:15 a.m.
Early bird continental breakfast
Compliance workshop: The Current Legal
Landscape and how it Applies to You
Compliance workshop: Understanding
Compliance Issues & Solutions with Back-End
Products
* Subject to change
Page 17
To register for the 2014 convention,
reserve hotel rooms, check workshop
subjects and times, exhibit, and
more, visit our new website –
www.rvda.org/convention. New
updates are posted continuously,
so check often!
Of course, Lipp won’t be the only new sources. He’ll present “What Service
face at the 2014 convention/expo. Among
Measurables Really Mean” and
the many first-time
“Signature RV Service.”
workshop presenters
According to Clements,
are Don Tipton and
approximately 15 percent of all
Bob Clements. Tipton
salespeople make 70 percent of
Don
is a fixed-ops
the sales. In his book, “The
Tipton
consultant whose
Eight Great Sales Secrets in the
expertise spans every
World,” he discusses
aspect of the business,
the skills those top
from undercoating
sellers have mastered
vehicles to managing multi
and the secrets to
Bob
Clements
location companies. His business,
their success. His
DTC Retail Consulting, assesses
company, Bob Clements
service and parts departments
International Inc., offers
and body shops, identifying both
onsite dealership developproblems and untapped profit
ment programs aimed at
improving the efficiency of service and
parts departments. Clements will also
present “Creating a High Performance
Partners in Progress Brand
Parts Department” and “Turn Your
Committee Meetings
Service Department into a Cash
Machine” on Thursday, November 13.
Brand committee meetings are confidential –
There will also be tracks for
only dealers who sell new rolling stock from a
dealers,
GMs, and managers in sales,
manufacturer can attend that manufacturer’s
service, parts, and rental operations.
session. Ratings from the annual Dealer
Satisfaction Index (DSI) survey will be reviewed
during brand committee meetings. Dealers will
meet first without company executives so they
can formulate questions. More brand committee
meetings will be added as schedules are
confirmed, so check the convention page on
www.rvda.org frequently.
MONDAY, NOVEMBER 10
KZ
2:45 - 3:45 p.m.
TUESDAY, NOVEMBER 11
CrossRoads
Jayco
EverGreen/Skyline
Winnebago
8:15 - 9:15 a.m.
9:30 - 10:30 a.m.
10:45 - 11:45 a.m.
12:00 - 1:00 p.m.
WEDNESDAY, NOVEMBER 12
Prime Time
Page 18
10:15 - 11:15 a.m.
Recognizing that training and
education are important for all
dealership staff members, RVDA
has expanded the education
program to include sessions for young executives and a new track that focuses on
digital marketing and social media. Check
RVDA’s convention website,
www.rvda.org/convention, frequently
for regular updates on workshop titles. You
can also register online, view the exhibitor
list, download the convention app, and
much more. n
Bally’s: Center
of the Action
With this year’s move to a locale on the Las Vegas Strip, convention
attendees will have a whole new universe of dining, shopping, and entertainment options. Here’s just some of what’s in store for you at Bally’s.
• More than 9 casual-to-sophisticated
restaurants, bars, and eateries
offering American, Asian, and
Southwestern cuisine
• Bally’s Spa – 13,000 square feet of
“Ahhhh” with massages, facials,
body scrubs and wraps, wet and dry
saunas, hot tubs, and a state-of-theart fitness center
• Bally’s Salon – color, cut, styling,
nails, tanning, and more
• Blu Pool – a giant palm treesurrounded heated outdoor pool
with cabanas, DJ, frozen cocktails,
and a deep end
• Comedy, musical, and dinner shows
in two theaters
• A shopping promenade of stores
• 8 championship-caliber tennis
courts – the Strip’s biggest tennis
complex
• Golf at the Cascata and Rio Secco
courses
And for those staying at
the nearby Paris hotel:
• 11 restaurants, including Gordon
Ramsay Steak, Martorano’s, and
Eiffel Tower
• “Jersey Boys” hit musical,
Napoleon’s piano bar
• 360-degree view of the city from
the observation deck of the 46story-high Eiffel Tower n
A LINQ to More Fun
Also within steps of Bally’s is
The LINQ, a brand new outdoor
shopping/dining/entertainment
district featuring the High
Roller, the world’s tallest observation wheel. Opened in March
after two years of construction,
it features 28 glass-enclosed
cabins that slowly ascend 100
feet higher than the London
Eye. Passengers can get unparalleled views
of the Las
Vegas Strip
and the
surrounding
valley by day
or night.
Page 19
RV EXECUTIVE TODAY
Exhibitors as of October 24
For information on exhibiting, please contact Julie Newhouse at [email protected]
+
+
+
+
+
+
+
+
A World of Training
Adventure On Earth
Airstream, Inc.
AIRXCEL RV Group
Alde Corp
AL-KO Axis, Inc.
Allied Recreation Group
Ally Financial
American Guardian Warranty
Services, Inc
America’s RV and Marine Auction
Aqua-Hot Heating Systems, Inc.
Arrow Distributing, Inc.
Atwood Mobile Products, LLC
Auction123.com
Automotive Compliance
Consultants, Inc.
B & W Trailer Hitches
Bank of America Merril Lynch
Bank of the West
Bison Coach
Blue Ox
Brasher’s Northwest Auto Auction
Brasher’s Sacramento RV, Marine
& PowerSports Auction
Brown & Brown Recreational
Insurance
Carefree of Colorado
CDK Global
Cirrus Solutions
Coach-Net
Coast Distribution System
CornerStone United, Inc.
Covideo By Easycare
CrossRoads RV
Cruiser RV, LLC
Cummins Onan Generators
Customer Service Intelligence, Inc.
Dealer Spike RV
Diversified Insurance
Management, Inc.
Dometic Corporation
Dutchmen Manufacturing, Inc.
EasyCare RV
eBay Motors (also a new exhibitor)
EcoPro Products
EEZ RV Products
26 RV EXECUTIVE TODAY
XXXXXXXXXXXXX
EverGreen Recreational Vehicles, LLC
Fleetwood RV
Forest River, Inc. (also a sponsor)
Freightliner Custom Chassis Corp.
GE Capital, Commercial
Distribution Finance
Girard Systems/Products
Heartland Recreational Vehicles, LLC
Highlands Financial
Holiday Rambler
Holland Bar Stool Co.
+ IDS - Integrated Dealer Systems
IHS Automotive
Infinite Creative Enterprises
Keystone RV Company
KZ RV
Lance Camper Manufacturing
Corporation (LCMC)
LIFESTYLE Luxury RV
+ Lippert Components, Inc.
+ Livin’ Lite RV, Inc.
Marine One Acceptance Corp.
Marzahn & King Consulting, Inc.
MBA Insurance, Inc.
Medallion Bank
Merrick Bank
Mobile Sleep Components (RV
Mattresses)
MOR/ryde International, Inc.
Mudd Advertising
NADAguides & NADAguides.com
NextGear Capital
NextGenAuto LLC
Northpoint Commercial Finance, LLC
NTP-STAG
NWAN/National Automotive Experts
The Omnia Group
Pacific Coachworks, Inc.
Parallax Power Supply
Pettes & Hesser, Ltd.
Phoenix American Warranty Co., Inc.
PowerMax Converters
Progress Mfg., Inc.
ProResponse, Inc.
Protective
PullRite / Pulliam Enterprises
Rainmaker Software
KEY
Partners . . . . . . . . . . . . . Green
Sponsor . . . . . . . . . . . . . Orange
Vendor Training +Plus . . . . +
New Exhibitor. . . . . . . . . Blue
+
+
+
+
Reese
Riverside Travel Trailer
Roadtrek Motorhomes, Inc.
Robert Weed Plywood Corporation
RV DealerPro Training
RV PRO Magazine
RV Trader
RVDA
RVing ACCESSibility Group, Inc.
RVM Promotions
RVmenu, LLC
RVShare
Sebrite Financial Corp.
Skyline RV
Sobel University
Spader Business Management
Statistical Surveys, Inc.
SureVista Solutions
Sys2K / RV123.com
TCF Inventory Finance, Inc.
Tekonsha
Tents for Troops & RV’s Too
Thor Industries, Inc. (also a sponsor)
Thor Motor Coach, Inc.
Tiffin Motorhomes
Titan Tire Corporation
Tuson RV Brakes LLC
U.S. Bank, Recreation Finance
United States Warranty Corporation
US Equity Advantage
Warrantech Automotive, Inc.
Wheeler Advertising, Inc.
Williams and Stazzone Insurance
Agency, Inc.
Winnebago Industries
Wolters Kluwer Financial Services
Xantrex Technology /
Schneider Electric
Zamp Solar, LLC
Page 20
Vendor Training +Plus
Vendor Training +Plus Schedule
V
endor Training +Plus topics are designed to help dealership management increase profitability by
staying current with the latest products and services available to them on the market. The hour-long
sessions are free for all full convention registrants. Download the complete schedule on the mobile app.
MONDAY 11/10
2:45
3:45
The Employment Network- A CareerCo Company Kristy Fallon and Maryellen Adams
RVDA members have a new hiring tool. Find out about the innovative new hiring tool that’s cost-effectively closing
the employment gap. Join The Employment Network leaders as we demonstrate what hundreds of companies are
saying has simplified and reduced their costs-per-hire. Its new innovative hiring tool, endorsed by RVDA, enables companies
like yours to leverage a risk-free, performance-based system to recruit and staff for a variety of positions. Palace 4 & 5
TUESDAY 11/11
8:15
9:30
SureVista Solutions
Lippert Components
Blake Ashdown
Steve Paul
The Next Big Thing!
RVDealerIntel…
by SureVista
Palace 3
Correct Track Suspension
Alignment System –
A Revolutionary New
Product from Lippert
Components Bronze 4
B&W Trailer Hitches
Titan Tire
Carefree of Colorado
Gregg Lafferty
American-made
Products – Information,
Installation and
Increasing Profit, the
American Way
Palace 1 & 2
Randy McMann
Traci DeYoung
Hydraulic Disc Brake
Conversions
Palace 3
Download the session details on
the Convention Mobile App from
Guidebook on the Apple App
Store or Android Marketplace or
visit guidebook.com/getit
Ordering Made Easy!
Come Learn about
CareFree’s New Product
Configurator
Palace 4 & 5
Wheeler
Advertising
IDS - Integrated
Dealer Systems
Blue Ox
Ron Wheeler
Mark Berggren and
Mario Britz
Chassis Performance:
Giving Your Stock
Motorhome a High
Performance Makeover
Bronze 4
Learn How Dealers
Dominate Internet
Marketing
Bronze 2
Using New IDS
Technology to Improve
the Customer
Experience
Mike Thelander
(2-hour session)
10:45
Bronze 3
AL-KO Axis Inc.
Auction123.com
Kary Royer
Tracy Amato
Towing Safety System
by AL-KO Axis
Palace 1 & 2
Online Marketing Tools
and Strategies to Drive
Local Traffic to Your
Inventory
Palace 3
Brown & Brown
Recreational
Insurance
Shawn Moran &
Janet Scavo
Finding the Profit in
Cash Transactions
Palace 4 & 5
Spader Business
Management
Lippert Components
David Spader
Lippert Component’s
Aftermarket Program
Bronze 4
Steve Paul
Leadership
Development for Your
Dealership
(2-hour session)
Bronze 2
12:00
Ally Financial
SureVista Solutions
Livin Lite RV
Bill Thompson
Blake Ashdown
Scott Tuttle
Leveraging Trends to
Predict Sales
Palace 1 & 2
The Next Big Thing!
RVDealerIntel…
by SureVista
Palace 3
Thinking Outside the
Box – International
Diversification
Palace 4 & 5
1:00
Page 21
28
RV EXECUTIVE TODAY
American Guardian
Warranty Services
Charles Campbell
Compliance: The CFPB,
the Dodd-Frank Act and
the RV Dealership
Bronze 3
201 4 RV DE ALERS INTERNATION AL CON VE NT ION /E XPO
Nov. 10-14
•
Bally’s on the Las Vegas Strip
NEW DATES! NEW LOCATION!
Better timing, a new venue on the Las Vegas Strip, and an exciting line-up
of new education sessions are waiting for dealers at the 2014 RV Dealers
International Convention/Expo. Join us at Bally’s from Nov. 10-14 for:
• An expanded Vendor Training
+Plus program
• A new education track on digital
marketing and social media
• Partners In Progress meetings
for many manufacturers
• Insight into how great
companies embrace change
from keynote speaker Doug
Lipp, who helped shape Disney
University’s world-famous
customer service training
• A larger expo hall with more
first-time exhibitors
• Easy access to Las Vegas
nightlife
• Low convention rates so more
dealership employees can attend
2014 PARTNERS
AVAILABLE
VISIT WWW.RVDA.ORG FOR MORE INFORMATION AND TO REGISTER.
Presented by:
The
Mike Molino
Follow the conversation on:
Page 22
2 0 1 4 R V D E A L E R S I N T E R N AT I O N A L C O N V E N T I O N / E X P O
YOU ASKED FOR IT - YOU’VE GOT IT!
NEW DATES: Nov. 10-14
•
members said they wanted a
RVDA
convention location on the
Las Vegas Strip and later dates so they
NEW LOCATION: Bally’s on the Las Vegas Strip
F U L L R E G I S T R AT I O N R AT E
The Young RV Executives program,
with events specifically focused on the
needs of younger executives and new
managers, returns for a second year.
could bring more employees. Well, we
for first dealership
registrant
heard you! The 2014 RV Dealers
International Convention/Expo will be in
per each additional
Make the 2014 RV Dealers International
the center of the action – Bally’s on the
registrant
Convention/Expo your destination for:
Las Vegas Strip – and take place a full
• A rich learning experience bringing
month later than previous years.
If you’ve registered for the convention
together approximately 60 educational
Between our new, central location and
and want to bring employees to
sessions on subjects driving your dealership
more convenient dates, this is the year to
attend just the Vendor Training +Plus
today
participate in the premier annual
program, you can register them for
networking event for RV dealers.
• A new education track dedicated to
that program for $195 per person. The
And flexible registration rates
social media and Internet-based marketing
Vendor Training +Plus badge will also
combined with early bird discounts make
• Business opportunities in the expo,
it possible for more of your staff to share
give the holder access to the expo
where dealers can meet more than 100
in this learning opportunity.
and the opening reception on
manufacturers, vendors, and suppliers
Education is the passport to betterTuesday, Nov. 11.
• Mike Molino RV Learning Center’s
managed, more productive dealerships,
shorter, streamlined workshops for
and this year’s convention offers something
dealers/GMs, service writers/advisors,
for everyone.
marketing
and
sales
staff, parts and service managers, and
Vendor
Training
+Plus
sessions
+
Plus
VENDOR TRAINING
rental operators
will give you and your staff
valuable face time with vendors and business partners and are
• Partners in Progress dealer/manufacturer meetings, now
included in your full registration. They’re also available at a
spread out from Monday through Thursday so
special low rate for employees who can only
dealers can attend more workshops
spend a day or two away from the dealership.
FOR MORE INFO VISIT
• Social events and networking opportunities
$879
$879
V
WWW.RVDA.ORG/CONVENTION
AND REGISTER TODAY!
Presented by:
The
32
XX
Page23
Mike Molino
Follow the conversation on:
DEALER REGISTRATION FORM
1. Registration Information. Please copy this form if adding registrants.
Company Name_______________________________________________________
Phone ____________________________ Fax ______________________________
Address ____________________________________________________________
City______________________________ State/Prov________ Zip/PC____________
Email ______________________________________________________________
2. Registration Fees:
Nov. 10-14, 2014
Bally’s on the Las Vegas Strip
First registrant locks in today’s lowest rate for all future dealership personnel!
Amount
$879
First Registrant – includes Vendor Training +Plus, a $195 value!
Total
$
Registrant Name ____________________________________________ Email ______________________________________________
Badge First Name ___________________________________________ Please check here if you require special accommodations.
$879
Second Registrant – includes Vendor Training +Plus, a $195 value!
$
$879
Third Registrant – includes Vendor Training +Plus, a $195 value!
$
$879
Fourth Registrant – includes Vendor Training +Plus, a $195 value!
$
I would like to add a contribution to the Mike Molino RV Learning Center to promote education for our industry.*
VENDOR TRAINING + Plus ONLY
$
Dealership must have one full convention registrant to bring additional employees JUST for Vendor Training +Plus.
The cost is $195 per person and includes Vendor Training +Plus training on Monday, Nov. 10 and Tuesday, Nov. 11, and
Tuesday’s reception in the Expo. Photocopy this form to add more registrants for Vendor Training +Plus.
Name _________________________________ Badge First Name __________________ Email _____________________
$
Name
V _________________________________ Badge First Name __________________ Email _____________________
$
3. Payment Information:
Full Amount or Easy Pay (credit card only: 3 equal installments will
be charged to your credit card, first on date received, then at 30 and 60 days).
If neither box is checked you will be charged the full amount in one payment.
TOTAL
Check enclosed
Charge my: VISA
MasterCard
Amex
$
Discover
Name on Card _________________________________ Card #___________________________ Expires ________ Security Code _______
Billing Address _________________________________ City ____________________________ State/Prov _____ Zip/PC ____________
MAIL OR FAX A COPY OF THIS FORM TO: RVDA of America, 3930 University Drive, Fairfax, VA 22030-2515 • (703) 591-7130 • Fax: (703) 359-0152 • www.rvda.org
RVDA of Canada, 204-6411 Buswell St, Richmond, BC V6Y 2G5 • (604) 718-6325 • Fax: (604) 204-0154 • www.rvda.ca
CANCELLATION / REFUND POLICY: All cancellations must be in writing and received by August 31, 2014, to qualify for a refund. A $30 administrative fee will be
deducted from each refund request received by July 31, 2014. A $100 administrative fee will be deducted from each refund request received between August 1, 2014 and
August 31, 2014. No refunds will be made after August 31, 2014. *The Mike Molino RV Learning Center is a tax-exempt organization as described in section 501(c)(3) of
the Internal Revenue Code. Contributions may be tax deductible as charitable donations.
33
Page 24
XX
Recalls
Note: For more information on these and all federal recalls, contact the National Highway Traffic
Safety Administration’s Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
www.safercar.gov.
Jayco: Roof Ladder on Wrong Side
Jayco Inc.is recalling certain model year
2015 19RD (TP) Jay Flight trailers
manufactured from May 19, 2014, to May
21, 2014. The affected trailers may have
been manufactured with the roof ladder
installed on the door side of the trailer. This
incorrect location does not have a
reinforcing backer to hold the ladder to the
trailer.
If the ladder doesn't have the support of the
backer, the screws can pull out of the trailer
wall when the ladder is used, and the ladder
may give, increasing the risk of injury to the
ladder user.
Jayco will notify owners, and dealers will
inspect the placement of the ladder and
install a backer if the ladder is installed on
the wrong side. Owners may contact Jayco
customer service at 1-800-283-8267.
Keystone: Faulty 120V Outlet
Keystone RV Company is recalling certain
model year 2014-2015 Hideout 308BHDS
fifth wheel trailers manufactured from
October 2, 2013, to August 8, 2014. The
affected trailers may have been built with a
120V outlet in the exterior kitchen that is not
part of the GFCI protected circuit.
An outlet that’s not part of the GFCI
protected circuit has an increased risk of
providing an electrical shock if an electrical
fault exists in an appliance plugged into the
receptacle.
Keystone has notified owners, and dealers
will verify that the outside kitchen outlet is
on a GFCI circuit, replacing it as necessary.
Owners may contact Keystone customer
service at 1-866-425-4369.
Starcraft: Inadequate Venting
Starcraft RV is recalling certain model year
2015 AR-One travel trailers, models 28P,
28R, 28U, 28V, 28S, and 28W,
manufactured from April 23, 2014, to July
18, 2014. The affected trailers are equipped
with the roof AC option, eliminating the roof
vent. As such, since there is no widow in the
kitchen, there is inadequate venting for the
gases emanating from the range.
In the event of a situation where the
propane gas continues to flow, if the gas
range cannot vent, an ignition source may
ignite the propane gas, resulting in a fire.
Starcraft RV will notify owners, and dealers
will install a range hood that vents to the
outside of the trailer.
Page 25
Jayco: Inadequate Venting
Jayco Inc.is recalling certain model year
2015 Jay Flight travel trailers, models
264BHW (7V) and 267BHSW (7W),
manufactured from April 23, 2014, to June
4, 2014. The affected trailers are equipped
with the roof AC option, eliminating the roof
vent. As such, since the window does not
open, there is inadequate venting for the
gases emanating from the range.
Page 26
In the event of a situation where the
propane gas continues to flow, if the gas
range cannot vent, an ignition source may
ignite the propane gas, resulting in a fire.
Jayco will notify owners, and dealers will
replace the non-opening window with a
window that opens. Owners may contact
Jayco customer service at 1-800-283-8267.
The Mike Molino RV Learning Center proudly recognizes these
CONTRIBUTORS
*Active donors are those who have contributed to the RV Learning Center during the past two years.
Received From
Contributed
10/25/12 10/29/14*
Total
Lifetime
Pledge
Last
Contribution
Received From
Contributed
10/25/12 10/29/14*
MAJOR GIFTS active donors* with cumulative donation or pledge of $25,000 or more
Newmar Corporation
$50,000 $260,000 10/31/13 McClain's RV Superstore
$6,000
RVDA of Canada
$25,000 $175,000 12/18/13 Pan Pacific RV Centers, Inc.
$2,000
$12,000
Bank of America Merrill Lynch
$5,000 $173,000 04/29/13 RVAC
$5,000
Protective
$50,199 $161,162 11/22/13 Bill Thomas Camper Sales, Inc.
Tom Stinnett Derby City RV
$1,000 $102,000 12/05/13 Pikes Peak Traveland
$1,000
PleasureLand RV Center, Inc.
$4,000
$86,350 11/15/13 Paul Evert’s RV Country, Inc.
$2,000
Horsey Family Memorial Fund
$2,000
$70,000 06/26/14 Tiffin Motor Homes, Inc.
$5,000
Bill & Kristin Fenech
$10,000
$62,500 09/24/14 Reines RV Center, Inc.
$5,000
Ron & Lisa Fenech
$10,000
$60,000 10/08/14 Avalon RV Center
$1,000
Campers Inn
$16,000
$56,000 10/08/13 Holiday World of Houston
$1,000
Byerly RV Center
$16,000
$52,000 01/10/14 Bill Plemmons RV World
$5,000
Fogdall Family Fund
$6,000
$43,100 03/05/14
CHAMPIONS active donors* with a cumulative donation or pledge between $2,500 and $24,999
Diversified Insurance Mgmt. Inc.
$6,600
$21,000 02/24/14 Circle K RV's, Inc.
$750
Dixie RV Superstore
$5,000
$20,000 03/21/14 Hayes RV Center
$1,050
Earl Stoltzfus
$10,000
$20,000 08/30/13 Burlington RV Superstore
$750
Wilkins R.V., Inc.
$3,000
$19,600 06/26/14 Madison RV Supercenter
$1,000
Greeneway, Inc. (Rte 66 Dealer)
$5,250
$18,550 06/11/13 Camperland of Oklahoma, LLC
$1,000
Alpin Haus
$1,500
$18,500 06/24/14 Webster City RV, Inc.
$2,000
Rivers RV
$250
$17, 600 05/31/13 Don Clark
$5,000
Butch Thomas
$1,000
$16,000 11/30/12 Minnesota RVDA
$5,000
Hartville RV Center, Inc.
$2,250
$15,750 06/10/14 Topper’s Camping Center.
$1,000
MBA Insurance, Inc.
$1,000
$15,100 05/17/13 Best Value RV Sales & Service
$2,000
$2,500
$13,000 10/27/14 Myers RV Center, Inc.
$1,500
AIRXCEL RV Group
Mike and Barb Molino
$275
$11,586 01/24/14 J. D. Sanders, Inc.
$500
$3,000
$11,000 06/24/14 RCD Sales Company, Ltd.
$1,000
Affinity RV Service Sales & Rentals
United States Warranty Corp.
$2,000
$10,250 04/30/14 A World of Training
$3,000
Little Dealer, Little Prices
$5,000
$10,050 01/23/13 RV Outlet Mall
$750
Great Lakes RV Association
$10,000
$10,000 02/28/13 Alliance Coach, Inc.
$1,000
Rick & Sons Camper Sales
$4,000
$10,000 11/14/13 Crestview RV Center
$500
Folsom Lake RV Center
$2,700
$9,700 12/16/13 Phil Ingrassia
$1,500
Motley RV Repair
$1,000
$9,075 09/13/13 Onsite Temp Housing
$500
Curtis Trailers
$1,250
$8,250 06/30/14
LEADERS active donors* with a cumulative donation or pledge between $1,000 and $2,499
$500
$2,350 11/06/13 Candys Campers
$250
The Trail Center
$500
$2,122 06/11/13 Out of Doors Mart, Inc.
$500
Hilltop Trailer Sales
$755
$1,655
03/21/14
$750
Noble RV, Inc.
Schaap's RV Traveland
$900
$1,650 06/18/14 Bill Mirrielees
$500
Dinosaur Electronics
$1,500
$1,500 12/20/13 Tom Manning & Associates
$1,000
Lindsey Reines
$750
$1,500 07/14/14
Skyline RV & Home Sales, Inc.
BENEFACTORS active donors* with a cumulative donation or pledge between $500 and $999
Beckley's Camping Center
$500
$750 06/17/14 Holiday Hour, Inc.
$200
Camp-Site RV
$500
$750 01/13/14 Niel’s Motor Homes
$250
Steinbring Motorcoach
$500
$750 11/21/12 Ocean Grove Supercenter
$500
Bell Camper Sales
$300
$550 09/09/14
SUPPORTERS active donors* with a cumulative donation or pledge between $100 and $499
Modern Trailer Sales, Inc.
$250
$250 06/04/14 Mike Thompson’s RV Super Stores
$100
South Haven RV Center
$250
$250 05/12/14 Northwest RV Sales
$100
Tennessee RV Sales & Service
$250
$250 02/21/14 Amy Pennington
$100
Happy Camping RV
$200
$200 11/07/13 Setzer’s World of Camping, Inc.
$100
Black Book RV Value Guide
$100
$100 10/24/14 American Guardian Warranty
$100
John Peak
$100
$100 10/03/13
ENDOWMENTS
Kindlund Family Scholarship
$270,000
Total
Lifetime
Pledge
Last
Contribution
$42,000
$41,500
$38,000
$31,000
$31,000
$30,000
$28,500
$27,025
$26,500
$26,000
$25,000
06/30/14
10/20/14
12/20/13
03/12/14
06/03/13
06/24/14
03/24/14
12/18/13
04/12/13
06/17/14
06/13/14
$6,750
$6,150
$5,750
$5,500
$5,350
$5,100
$5,000
$5,000
$4,000
$3,750
$3,500
$3,250
$3,250
$3,000
$2,550
$2,500
$2,500
$2,500
$2,500
08/22/14
06/13/14
06/17/14
09/02/14
06/26/14
05/05/14
10/24/14
01/11/13
06/16/14
05/12/14
06/25/14
07/28/14
08/11/14
11/20/13
06/05/13
04/11/14
12/18/13
03/26/14
05/08/14
$1,300
$1,250
$1,100
$1,000
$1,000
08/12/14
09/18/13
09/08/14
04/30/14
07/11/14
$500
$500
$500
03/24/14
06/11/14
06/04/14
$100
$100
$100
$100
$100
08/12/13
08/04/14
11/30/12
02/21/14
10/01/14
Page 27
Certification How-To
It’s time to take the first step toward certification!
The RV technician certification process is just a click away. Visit
www.rvtechnician.com to learn more.
Step 1
Technician Certification Candidate: The candidate test is a basic orientation to the RV service technician
career. The training and test is available at no cost and is located at: http://www.rvst.org/Candidate/.
Step 2
Registered Technician: This test establishes that the technician is proficient in core knowledge areas
such as propane, basic electrical, fire & life safety, weight knowledge, and other technical skills.
Step 3
Select a Career Path
Traditional Certification: This test is designed to evaluate both the general and specific knowledge in 12
different areas--propane, electrical, plumbing, brakes, suspension, towing, appliances, generators,
hydraulics, interior, exterior, slide out systems and other technical skills.
Specialty Certifications: There are five certified specialist areas that make up the right path on the RV
Service Technician Career Ladder: body, chassis, electrical systems, appliances, and plumbing.
Each test focuses on the subject related to the specialty.
Page 28
RV TECH CERT PREP COURSES Every technician can have access to individual self‐study training and cer fica on prepara on for all sec ons on the career ladder. Just ge ng started? Take the FREE online Candidate test by clicking on “How to Become Cer fied” at www.rvtechnician.com REGISTERED TECHNICIAN Course A. $89 The Registered Technician Course prepares RV Service Technician Candidates to take the Registered RV Service Technician test. * Already a Registered Technician? Choose Your Path: CERTIFIED TECHNICIAN PREP COURSE CERTIFIED SPECIALIST PREP COURSE Course B. $249 Course C. $69/specialty Comprehensive Cer fica on Prepara on Course that represents the le side of the RV Service Technician Career Ladder. This course is prepara on for tes ng as a Cer fied Technician. * Prepares a technician to be tested and cer fied* in five areas of specialty: C1. Appliances $69 C2. Body $69 C3. Chassis $69 C4. Electrical Systems $69 C5. Plumbing $69 ALL COURSES USE AN INTERACTIVE MULTIMEDIA ONLINE FORMAT. Combines text, graphics, and video with mentor support. All content is online. No extra materials needed. Courses align with core knowledge areas of cer fica on tests.* *Each fee oﬀers access to the specific online prepara on course and DOES NOT cover cer fica on tes ng. YES, I WANT TO REGISTER MY TECHNICIANS! (Copy this form to register more than four.) Company ________________________________________________ Developed by RVIA and available through the Mike Molino RV Learning Center.
Address _________________________________________________ City/State/Zip ____________________________________________ Phone _________________________FAX ______________________ Each technician MUST have a dis nct email address that only they can access. Indicate which COURSE a technician is choosing with A, B, or C. If choosing C, indicate chosen special es by number. Name _________________________________Email ______________________________________Course____________ $ ______* Name _________________________________Email ______________________________________Course____________ $ ______* Name _________________________________Email ______________________________________Course____________ $ ______* Name _________________________________Email ______________________________________Course____________ $ ______* Send progress reports and other no fica ons to the following supervisor: TOTAL $ ______* Name _______________________________________ Title ________________ Email ______________________________________ Method of Payment All registra ons must be pre‐paid in U.S. funds. Fees subject to change without no ce. __ Check enclosed: Payable to the Mike Molino RV Learning Center Credit Card __ VISA __ MC __ AMEX __ DISCOVER Cardholder Name _______________________________ Billing Address __________________________________________________ Acct # ___________________________________________________________ Exp __________ Security Code __________________ Cardholder Signature _________________________________________________________________ Fax to (703) 359‐0152 or mail to the Mike Molino RV Learning Center, 3930 University Dr., Fairfax, VA 22030. Call (703) 591‐7130 to enroll by phone. Form Created Oct. 2014 Page 29
RV Service Textbooks SUMMARIES & ORDER FORM Published by RVIA, Available through The RV Learning Center These RV textbooks help technicians increase their knowledge and understanding of the various
RV components and operating systems found in today’s RVs, and also prepares them for the new
testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14
volumes --written by RV service experts, and the Electricity Demystified text.
SAVE 3 0 % WHEN YOU ORDER A COMPLETE H A R D C O P Y O R C D ‐ R O M S E T ! See next page for details! Textbook Title Price Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their
structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace.
Summaries of industry codes and standards and RV technician job classifications are also included as well as basic
$19.95 information on using RV service manuals. Developing and demonstrating solid customer relations and record
keeping skills are also addressed.
# books Total $ RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests;
servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect- $49.95 ing AC and DC devices.
Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current
(DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power
supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise
explanations make it easy to understand the material.
$14.95 RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens. This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and
$39.95 replacing components; verifying range burners are not affected by operation of force air furnace or other appliances; and performing function test.
RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; inspecting and maintaining the piping system; performing propane system tests; purging and filling containers;
transferring propane from container to container; and burning off propane in a container.
RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and
control system. This includes inspecting, maintaining and repairing generator components and verifying battery
voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.
RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct
spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; troubleshooting the sequence of operation, repair and replacement of various components; draining and flushing the
water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing
the water tank; and checking lines and valves for motor aide.
$49.95 $39.95 $39.95 RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing
fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and $39.95 inspecting, repairing and replacing waste holding tanks and drainage piping systems.
RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity,
pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage;
inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation;
repairing and replacing various furnace components; inspecting and correcting ducting and return air.
Page 30
$39.95 RV Service Textbooks RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper
$39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive. Save almost $200 – Complete Book Set $382.00 TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY $574.25 RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators
(manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas
pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling
unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests. RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units,
including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems. $39.95 $39.95 RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including checking propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach;
checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding
seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil,
filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive. RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems,
hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards. RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and
equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and
their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting
procedures. ALSO AVAILABLE ON CD-ROM (NOTE: Electricity Demystified is NOT on the CD-ROM, but will be included in
hard copy format with your order.) Price includes shipping and handling.
$39.95 $382.00 Total Amount Enclosed: $ Name:
Shipping Address:
Company:
City:
Phone:
Method of Payment (Please Check One):
❏ Check (Made Payable to the Mike Molino RV Learning Center
❏ Send an Invoice (RVDA Members Only)
❏ Credit Card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover
Card No.:
Name on Card
Signature:
Billing Address (if different from above):
State:
Fax:
Zip:
Mail this form to Mike Molino RV Learning Center or fax to (703) 359-0152. For more information call (703) 591-7130 or visit our website at www.rvlearningcenter.com Expiration Date:
Page 31
The RV Damage Repair Estimator Written and published by RV repair expert Tony Yerman, The RV Damage Repair Estimator offers dealers a centralized source for average time and cost of making RV repairs and purchasing RV parts. A growing source of service department revenue comes from insurance company reimbursements for collision, storm, and vandalism repair. Now in its fourth edition, The RV Damage Repair Estimator helps RV service departments prepare consistent, data‐supported claim estimates for insurance companies and RV owners. The RV Damage Repair Estimator is available in print as a 300+ page manual. Service departments around the country rely on The RV Damage Repair Estimator. Order yours today by completing and submitting this order form, visiting www.rvlearningcenter.com, or calling the dealer services hotline. The RVDA member price for the printed manual is $199, or $239.95 for non‐members. Note: Prices are subject to change without notice. The RV Damage Repair Estimator Part 1: Contact Name: Company: Company Address: City/State/Zip: Phone: Email: Part 2: PAYMENT METHOD The RV Damage Repair Estimator, 4th Issue $199  Send Invoice (RVDA members only)  Check Non‐Member $239.95 Qty. Total $ Enclosed
 Check Enclosed Visa MasterCard Discover AMEX Name on Credit Card: Card Number: Security Code: Expires: Card Billing Address: City/State/Zip: Card Holder Signature: Submit to: Mike Molino RV Learning Center 3930 University Drive, Fairfax, VA 22030 • Fax (703) 359‐0152 • Call (703) 591‐7130
6/14 Page 32
ONLINE TRAINING WITH FRVTA’S
DISTANCE LEARNING NETWORK
The DLN offers your dealership:
•
•
•
•
•
than 50 training sessions, reviews, and test preparation sections. Also included are manufacturer- and
supplier-specific advanced repair and troubleshooting classes designed to upgrade
technicians’ skills. Completion of these
classes qualifies for recertification
hours. Classes are available 24/7
throughout the program year,
providing maximum flexibility.
Onsite training
Group training
No travel time or expenses
Self-determined pace
One fixed price of $995 for the
subscription term
The Florida RV Trade Association
and RVDA’s Mike Molino RV
Learning Center partner to provide
distance learning opportunities to RV
dealers and their employees. The Distance
Learning Network is $995 per year for each dealership location. Over 50 sessions available, 24 hours a
day, seven days a week, with full access to training
through July 31, 2015.
The
Mike Molino
The DLN offers online training for:
• Service Writers/Advisors – This
three-hour program is valuable for both
new staff and experienced personnel
preparing for the RV Learning Center’s Service
Writer/Advisor certification.
• Greeters/Receptionists – This 50-minute session is
suitable for all employees who need customer
service skills. It includes a final exam and certificate
of completion.
• RV Technicians – The certification prep course helps • Dealers/GMs – This program features important
topics for management, including lemon laws, LP
technicians get ready for the certification exam.
gas licensing issues, and the federal Red Flags Rule.
Your subscription includes unlimited access to more
DEALERSHIP REGISTRATION
Company Name: ______________________________________________________________________________________________
Address: ____________________________________________ City: ________________________ State: ______ Zip: ____________
Phone: ______________________________________________ Fax: __________________________________________________
Mentor Name: __________________________________________________________ Phone: ______________________________
E-mail (at dealership): ____________________________________________________ Fax: ________________________________
**High speed Internet access required. RVIA service textbooks not included**
_____ location(s) at $995 each = payment due: $______________ (select payment method below)
PAYMENT METHOD Note: prices are subject to change without notice. Complete lower section and mail or fax to:
Florida RV Trade Association, 10510 Gibsonton Drive, Riverview, FL 33578, (813) 741-0488, Fax: (813) 741-0688
q
PAY BY CHECK OR MONEY ORDER
q
PAY BY VISA OR MASTERCARD
Name on Credit Card: __________________________________________ Card Number: ____________________________________
Security Code: _________ Expires: __________ Card Billing Address: ______________________________________________________
Card Holder Signature: __________________________________________________________________________________________
For more information, call (386) 754-4285 or go to https://www.fgc.edu/academics/occupational-programs/rv-institute/
Page 33
8/2014
We offer more than products.
We offer solutions.
RVDA
SINCEI99l'
When you work with Protective you offer customers more than
products; you offer solutions - solutions that allow people to
embrace all today has to offer by protecting their tomorrow.
Protective provides F&l solutions that simplify the selling process
with easy to understand products, advanced training and reliable
customer care and claims service. We are committed to your
profitability by serving the increasing number of RV buyers that
are unprotected from the costs of future mechanical expenses.
Like you, we believe in doing the right thing for the customer.
Help your customers protect tomorrow and embrace today with
F&l solutions from Protective Asset Protection.
Learn more at protectiveassetprotection.com/brand
Protect Tomorrow.Embrace Today™
.
XtraRide Service Agreements
I Post-Sale Programs
Dealer Experience Refund & Reinsurance Programs I Rental Programs
F&lTraining I On-Line Rating, Reporting & Agreements
=== 888 274 5104
Protect ive0
Asset Protection
The XtraRideService Apeement Programbacked by Lyn-don Property ln:svrance Company, a Protcompany.in all statt>s except New York In New Yothi5 product ls !)a(.by Old R >pubbc Insurance Companv.·An RVOA endorsed procft•«
01 !ot!r'VIte rs (J(Uth! .Jt h.l!. bct!n 1:!1.lei1Stvcly C\•i.111JJlt:d by Ihe kVDA 10 J UfqUJi rlj', <.kopt.mdJbiJI!y ,ltld twetJII Viifuc RVDA tmd tlufNDA Wucat.Jotl f ow1dJ-llon 11;:( 1\lt' cOtnpcnsatlotl hom 4 PIOf<Xl!'ro (OOll)c}ny fur busu1<3.!. geueroJit.1f by HV di!Jit>r!.

Furnace Troubleshooting

Transcription

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