RTDM Company Profile UK:Layout 1
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RTDM Company Profile UK:Layout 1
RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Company Profile Page 1 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Company Profile Page 2 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Company profile HRG Rennies Travel Incentive and Special Event Management is one of South Africa’s largest incentive houses, conducting outgoing incentives and operating as a DMC (Destination Management Company) for incoming incentive business. It is part of HRG Rennies Travel, southern Africa’s largest travel group with over 100 branches around South Africa, Zimbabwe and Namibia, a subsidiary of the Bidvest group, a major Johannesburg Stock Exchange listed conglomerate. HRG Rennies Travel Incentive and Special Event Management has been operating since the 1970s and currently has a staff compliment of 21 made up of 3 Management, 11 Regional and 3 International Account Executives and 4 Accounting staff. The Division runs on average, 50 incentive programmes per year, with the number of delegates ranging from as few as 10 to as many as 2000 and more per programme. Clients are drawn from all sectors of business from around the World with a slant towards the motor industry, financial and investment and clothing and cosmetics sectors. We have also handled a number of sporting bodies over the years. We have been appointed as a licensed FIFA Participating Tour Operator for World Cup Soccer 2010. Why HRG Rennies Travel DMC • Part of the HRG Rennies Travel Group and have a countrywide Branch network • HRG Rennies Travel is a subsidiary of the Bidvest group, a listed Company on the Johannesburg Stock Exchange and therefore has strong financial stability • Rennies Travel has been in existence for over 100 years • HRG Rennies Travel is an ‘equal opportunity company’ • HRG Rennies Travel DMC offers a full spectrum of Incentive, Meeting and Conference travel services • Prepare comprehensive itineraries for any Incentive, Conference or Meeting • Have in-depth knowledge of the southern African region • Prepare creative itineraries and tailor-make them to suit the clients’ needs Company Profile 1 Page 1 RTDM Company Profile UK:Layout 1 • • • • • • • • • • 2/3/10 9:51 AM Provide detailed information Acknowledge a brief immediately Have a 48-hour turnaround time Have 22 branches nationwide and 68 foreign exchange bureaux Have an emergency call centre, based in Cape Town Offer our clients guaranteed 24-hour assistance in the event of emergencies HRG Rennies Travel Travellers have access to our Premier Club Lounges at all major airports in South Africa, regardless of their class of ticket Have the reach and buying power of a world leader in corporate and private travel Are able to negotiate the best packages Have dedicated offices in Australia and the United States of America 2 Company Profile Page 2 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Why South Africa Nowhere else in the world can you combine business with pleasure as easily as you can in South Africa. A magnificent year-round climate, stunning landscapes, a passion for the great outdoors, an incredible array of wildlife and conservation areas, world-class sporting facilities – including superb golf courses – and a rich, vibrant social, cultural and political history all combine to create a unique experience for the business traveller. This is Business Unusual! With daily air access from the Australia and New Zealand, South Africa offers first class infrastructure, telecommunications and service levels, cosmopolitan lifestyle, innovative cuisine and excellent value for money. What sets South Africa apart? Where else can you:• Celebrate the diversity of culture, language and traditions of 13 different cultures; • Experience the thrill of tracking the Big Five from the back of an elephant; • Enjoy the tranquility of an African morning, as you paddle down the sparkling Zambezi River; • Walk in the footsteps of Nelson Mandela - from Robben Island to the streets of Cape Town, South Africa’s Mother City; • Sip a cool beer or a chilled South African white wine, as you watch the big red sun drop into the Atlantic Ocean; • Dive with Great White Sharks; • Hot Air Balloon over the plains of an extinct volcano; • Dine with the ghosts of Presidents past at historic Groote Schuur House or • Share a home brew or two with the locals in a Soweto Shebeen! So leave the well travelled road and take a new direction to discover the many gems that lie hidden all over southern Africa. In every direction there are places to enthrall and excite with all the ingredients to relax the mind, energise the body and calm the soul. The perfect environment for Business Unusual! South Africa – It’s possible! Company Profile 3 Page 3 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM HRG Rennies Travel DMC clients • Unitrade/Unilever • DM Technologies • Beiersdorf • Voltex • Hunter Douglas • SONY Japan • De Beers • Steiner Hygiene • Konica Minolta • Cecil Nurse • McCarthy Motor Holdings • Prestige Cleaners * Carrier Air-conditioning • Toyota Financial Services • Volkswagen (Pty) Ltd • Audi (Pty) Ltd • Pick ‘n Pay • GIBS • Telkom • Sasol • Kitchler Lighting • Bluehaven Pools • Isuzu Motors • KPSS – Radio Station • Scitex • Goldwell Cosmetics • Fujitsu Electrical • Computer Associates • Yokohama • Bozzuto’s • Solterbeck • Betta Electrical • Brown Forman • Lexmark • SAME Time Next Year • Michelin Tyres • Yokohama Tires • Lithotech • Horizon Electric • Fujitsu • GESS Insurance • Lotus • Kitchencraft • Optus • WPGC Radio • Osram • WVEE Radio • GEFA • Stewarts Electrical Group • Ainsworth Gaming Solutions • US Government – OGAC • German Football Federation • Fortune 500 4 Company Profile Page 4 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Incentive packages Company Profile 5 Page 5 RTDM Company Profile UK:Layout 1 6 2/3/10 9:51 AM Company Profile Page 6 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Best of South Africa 1 Night at the Sandton Sun Hotel, Johannesburg Inclusive of: • Accommodation • Dinner 2 Nights aboard Rovos Rail, Johannesburg – Cape Town Inclusive of: • Accommodation • Breakfasts • Lunches • Dinners • Excursions • Limited Laundry • All drinks excluding champagne 2 Nights at the Taj Cape Town, Cape Town Inclusive of: • Accommodation • Breakfasts • Cape Point tour including lunch • Dinner at a local restaurant • Gala dinner including entertainment 2 Nights at Bush Lodge, Sabi Sabi Private Game Reserve, Sabi Sands Reserve Inclusive of: • Accommodation • Breakfasts • Lunches • Dinners • Teas • Bush walks • Game drives • Selected drinks • Scheduled charter flights from Johannesburg • All transport by escorted luxury coach • Porterage and gratuities • Assistance of an HRG Rennies Travel DMC Trip Director • Rate from GBP 4,065.00 per person sharing • Based on a minimum of 40 guests • Travelling low season – May to August 2011, subject to exchange rate fluctuations. Terms and conditions apply – available on request Company Profile 7 Page 7 RTDM Company Profile UK:Layout 1 8 2/3/10 9:51 AM Company Profile Page 8 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Affordable South Africa 3 Nights at the Table Bay Hotel, Cape Town Inclusive of: • Accommodation • Breakfasts • Full day Cape Point tour including lunch • Full day Cape winelands tour including lunch • Dinner at a local restaurant • Gala dinner including entertainment 2 Nights at Ivory Tree Game Lodge, Pilanesberg Game Reserve Inclusive of: • Accommodation • Breakfasts • Lunches • Dinners • Teas • Game drives • All transport by escorted luxury coach • Porterage and gratuities • Assistance of an HRG Rennies Travel DMC Trip Director • Rate from GBP 1,678.00 per person sharing • Based on a minimum of 40 guests • Travelling low season – May to August 2011, subject to exchange rate flucautions. Terms and conditions apply – available on request Company Profile 9 Page 9 RTDM Company Profile UK:Layout 1 10 2/3/10 9:51 AM Company Profile Page 10 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Affordable South Africa 2 Nights at the Cascades Hotel, Sun City Inclusive of: • Accommodation • Breakfasts • Elephant interaction including lunch • Gala dinner including entertainment 2 Nights at Tau Game Lodge, Madikwe Game Reserve Inclusive of: • Accommodation • Breakfasts • Lunches • Dinners • Teas • Game drives • All transport by escorted luxury coach • Porterage and gratuities • Assistance of an HRG Rennies Travel DMC Trip Director • Rate from GBP 1,115.00 per person sharing • Based on a minimum of 40 guests • Travelling low season – May to August 2011, subject to exchange rate flucautions. Terms and conditions apply – available on request Company Profile 11 Page 11 RTDM Company Profile UK:Layout 1 12 2/3/10 9:51 AM Company Profile Page 12 RTDM Company Profile UK:Layout 1 2/3/10 9:51 AM Highlights of South Africa 1 Night at the Sandton Sun Hotel, Johannesburg Inclusive of: • Accommodation • Dinner 2 Nights at the Royal Livingstone Hotel, Zambia Inclusive of: • Accommodation • Breakfasts • Guided tour of the Victoria Falls • Canoe safari on the Zambezi River • Private dinner on the Lawns • Dinner on the Livingstone Express Steam Train 3 Nights at the Taj Cape Town, Cape Town Inclusive of: • Accommodation • Breakfasts • Cape Point tour including lunch • Cape winelands tour including lunch • Dinner at a local restaurant • Gala dinner including entertainment 2 Nights at River Lodge, Lion Sands Private Game Reserve, Sabi Sands Reserve Inclusive of: • Accommodation • Breakfasts • Lunches • Dinners • Teas • Bush walks • Game drives • Selected drinks • Scheduled charter flights from Johannesburg • All transport by escorted luxury coach • Porterage and gratuities • Assistance of an HRG Rennies Travel DMC Trip Director • Rate from GBP 3,985.00 per person sharing • Based on a minimum of 20 guests • Travelling low season – May to August 2011, subject to exchange rate flucautions. Terms and conditions apply – available on request Company Profile 13 Page 13 RTDM Company Profile UK:Layout 1 14 2/3/10 9:52 AM Company Profile Page 14 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM PRE AND POST EXTENSION OPTIONS Tau Game Lodge Tau is a luxury safari lodge situated on the far northern border of South Africa, in malaria-free Madikwe Game Reserve, the 4th largest game reserve in the country. 27 major species of game roam this South African nature reserve, making Tau Game Lodge the ideal place for a safari holiday, offering Big 5 game safaris and birdwatching safaris. The lodge was designed to reflect the natural surroundings and makes use of the natural resources wherever possible. Privately-owned Tau Game Lodge was built in 1995 and overlooks a vast natural waterhole, which attracts a variety of game. The décor and furnishings are Africa-inspired and the rooms are equipped with both air-conditioning and ceiling fans. Thirty rustic thatched chalets are spread out in U-formation on either side of the lodge, offering excellent views of animals approaching the water from the opposite bank. Each chalet has its own wooden game viewing deck, which allows one to experience the bush in privacy and is equipped with an en-suite bathroom and open-air shower. 2 Night at Tau Game Lodge, Madikwe Game Reserve Inclusive of : • Accommodation for 2 nights • All meals • 2 daily game drives per day • All teas/coffees • Return scheduled charter flights from O.R Tambo Airport to the lodge • Porterage • Rate from GBP 1007.00 per person • Based on minimum of 2 passengers • Traveling in low season – May to August 2011 excluding June and July 2010 Terms and conditions apply – available on request. Company Profile 15 Page 15 RTDM Company Profile UK:Layout 1 16 2/3/10 9:52 AM Company Profile Page 16 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM Azura Lodge - Benguerra Island Imagine an unspoilt island within a National Park, deserted beaches of pure white sand, sparkling turquoise seas crisscrossed by local dhows plying their trade, swaying palms, sunny days and star studded nights…and you have Azura. The hand built villas blend modern chic with all that is traditional in Mozambique. The creature comforts you would expect from a luxury boutique resort are there, set off by locally sourced wooden beams and traditional artwork beneath a thatched roof. Each is just footsteps from the beach, yet designed with seclusion in mind. Meals include local ingredients with contemporary style and flair, with an emphasis on fresh fish and seafood. A kaleidoscope of colour greets guests above and below the ocean. Magnificent reefs for diving and snorkeling, home to the turtles that nest on the island’s outer shores. Migrating whales, dolphins, and the elusive and protected dugong ply these waters, along with marlin, sailfish and tuna to tempt the sports fishermen. On land, towering sand dunes give way to indigenous bush abundant with local flora and fauna, an interesting variety of birdlife, as well as the odd crocodile or two at the lakes. The island’s local people make for fascinating cultural encounters, and the starry night sky is quite magnificent to behold. 3 Nights at Azura Lodge, Benguerra Island, Mozambique Inclusive of : • Accommodation for 3 nights • All meals • Selected drinks • All teas/coffees • Return scheduled flights from O.R Tambo Airport to Vilanculos • Return helicopter transfers from Vilanculos to Benguerra Island • 15 minute massage on arrival day • Day island tour with guide in a 4x4 vehicle • Sunset cruise on a dhow • Laundry • Porterage • Rate from GBP 1,269.00 per person • Based on minimum of 2 passengers • Traveling in mid season – 01 April – 15 June 2011, subject to exchange rate flucautions. Terms and conditions apply – available on request. Company Profile 17 Page 17 RTDM Company Profile UK:Layout 1 18 2/3/10 9:52 AM Company Profile Page 18 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM South Africa Company Profile 19 Page 19 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM GENERAL INFORMATION South Africa is located at the southern tip of Africa. It is bordered by Namibia, Botswana, Zimbabwe, Mozambique, Swaziland and Lesotho (which is completely surrounded by South Africa). It is a vast country with widely varying landscapes and has 11 official languages, as well as an equally diverse population. South Africa is renowned for its wines and is the world’s largest producer of gold. South Africa has a strong economy and is an influential player in African politics. Capital Government Currency Area Population Language Religion Electricity Calling Code Internet TLD Time Zone Pretoria - Administrative Cape Town - Legislative Bloemfontein - Judicial Republic Rand (ZAR) Total: 1,219,912 km2 Land: 1,219,912 km2 Water: 0 km2 44,6 million (July 2008 est.) There are 11 official languages:- Afrikaans - English - Ndebele - Xhosa - Zulu - Sepedi - Sesotho - Setswana - Swati - Tshivenda - Xitsonga Christian 68% (includes most whites and “Coloureds”, about 60% of Blacks and about 40% of Indians), Muslim 2%, Hindu 1.5% (60% of Indians), indigenous beliefs and animist 28.5% 220-240V/50HZ (South Africa plug) +27 .za UTC+2 South Africa is divided into 9 provinces, they are: • Eastern Cape • Free State • Gauteng • KwaZula-Natal • Limpopo • Mpumalanga • North West • Northern Cape • Western Cape 20 Company Profile Page 20 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM Capitals Pretoria - The administrative capital of the country Cape Town - The legislative capital and seat of Parliament. A world-class city named for its proximity to the Cape of Good Hope. Also within a stone’s throw of South Africa’s winelands Bloemfontein - Location of the Supreme Court of Appeal, the highest court in non-constitutional matters. The Constitutional Court in Johannesburg became the highest court in constitutional matters in 1994. Other Cities • Durban - Largest city in KwaZula-Natal, second largest in South Africa and popular coastal holiday destination for South Africans. • Johannesburg - The economic heart of Africa and the most common entry point into southern Africa. • Nelspruit - Capital of Mpumalanga and gateway to Mozambique. • Polokwane - Capital of Limpopo (formally known as Pietersburg) and a good jump-off point for visits to the northern parts of the Kruger National Park and Zimbabwe. • Port Elizabeth - Coastal city in the Eastern Cape with Addo Elephant National Park located close by. • Kimberley - Capital of the Northern Cape Province. Famous for its diamonds and “Big Hole”. • Upington- Located in the arid Northern Cape Province, this city is a good base when exploring the Kalahari desert and the many national parks located in the Northern Cape. Company Profile 21 Page 21 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM DRESS Johannesburg, Cape Town and Sun City: - Smart casual wear is appropriate with comfortable shoes and a light jacket or wind breaker. In the evening, the same applies, but most quality restaurants ask patrons not to wear jeans, shorts or runners. Kruger National Park and Pilanesberg Game Reserve: Traditionally bush wear is in neutral colours – khaki, browns and creams. Trousers and jackets are a must with the early morning and night game drives getting very cold due to the open vehicles creating a high wind-chill factor. Layers are recommended, that can either be peeled off as the morning gets warmer or layered on as day turns to night. The sun is still quite strong during the day and sunglasses, hats or caps and sunscreen are highly recommended. Victoria Falls (Zambia) : • Light cotton tops and cotton trousers / shorts in summer • Long-sleeved blouses / shirts for game drives or safaris (even in summer, they will protect you from the sun and from mosquitoes) • Safari trousers for evenings and cooler days • T-shirts • Shorts or a light skirt • Jeans or safari trousers for evenings and cooler days • Khaki, brown, and beige colours for game hikes and safaris • White is not a suitable colour for most game viewing or hiking safaris. Firstly it increases your visibility quotient to the animals you are wanting to get a closer look at and secondly it will get dirty very quickly • Fleece or sweater and a windbreaker for game drives, because it is highly possible that you may go out on a hot day, but be faced with a chill evening on your return. Some areas have a steep temperature gradient. ie: Hot days and very cool nights • Sunblock, sunglasses, hat, insect repellent, moisturiser, lip salve - these are essentials. The African sun is harsh most of the year • Comfortable walking shoes or sturdy hiking boots. Sneakers and trainer type footwear is not suitable for 22 Company Profile Page 22 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM game or safari hikes, especially white footwear • Layers are most practical for the fluctuating day / night temperatures of Africa. Dull and / or neutral colours are more suitable for safaris • Cotton clothing is recommended for summer. It is best to pack hardy, durable clothing generally, casual comfortable clothing is suitable throughout the year. CLIMATE General - April and May bring autumn leaves, warm days and cool nights. June, July and August are the coldest months of the year, with frequent rain in the Western Cape. September and October sees the trees once again blooming as spring is in the air. Days are warm with nights slightly cooler. November - March offers warm to hot summer days, with frequent late afternoon rains in the lowveld. Johannesburg, Cape Town and Sun City Johannesburg - The city enjoys a dry, sunny climate, with the exception of occasional late afternoon downpours in the summer months of October to April. Temperatures in Johannesburg are usually fairly mild thanks to the city’s high altitude, with the average maximum daytime temperature in January of + 22°C, dropping to an average maximum of around + 8°C in June. During the winter, the temperature occasionally drops to below freezing at night time, causing frost. Company Profile 23 Page 23 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM Snow is a very rare occurrence in Johannesburg due to the dry climate. The annual average rainfall is around 650 millimetres, which is mostly concentrated in the summer months. Despite the relatively dry climate, Johannesburg has about six million trees, and it is often claimed that the city has the largest man-made (non-commercial) forest in the world. Due to this large number of trees in Johannesburg, the bird life in the city’s parks and gardens is varied and interesting. It can be very rewarding just relaxing in the garden and doing some bird watching! Cape - May in the Cape is the end of summer with the days cooling down and the wetter, windy weather moving in, although most days are still clear and mild. Daytime temperatures are normally between 20 and 25 deg C with night time dropping to below 10 deg C. Victoria Falls (Zambia) - The weather at Victoria Falls is generally hot and dry except inside and near Batoka Gorge, where it’s hot and wet. The area averages eight hours of sunshine per day, so if you’re looking for a bit of African sun, Victoria Falls is where you would want to bake. The summer rainy season lasts from November to March, and the rain usually comes in the form of afternoon thundershowers. During this time the weather can be quite unpredictable, with torrential downpours one day, and clear skies the next. There is a considerable difference in the flow of water over the Falls from the rainy to the dry season. If you’re planning a holiday, this may affect your decision of when to travel to Victoria Falls. If you are visiting Victoria Falls in the cooler months from April to July, be sure to pack some long pants and a jacket to avoid getting chilly. Nights in Victoria Falls can sometimes be cold, but never unbearably so. Climate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec High(°C) 30 30 30 27 25 24 23 26 29 29 32 30 Low(°C) 23 23 21 17 12 8 8 11 16 18 21 22 Precipitation (cm) 16.6 10 3.9 3.5 0.9 0.3 1.6 1.6 2.4 4.9 11.4 11.2 24 Company Profile Page 24 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM ELECTRICITY City and town power is 220/230 volts AC. Adapter plugs may be needed to use any electrical equipment. HEALTH and IMMUNISATION Malaria is endemic in some parts of Mpumalanga, Northern Province and KwaZulu-Natal, where it is essential to take precautions. Consult a doctor or pharmacist about the most suitable prophylactic. Mosquito repellent sprays are available in the rooms at most game lodges. CONVERSIONS - Distances and Temperatures Distances throughout South Africa are given in kilometres. One mile is equivalent to 1.621 kilometres. Temperatures are given in degrees Celsius (also known as Centigrade). TIME DIFFERENCES Throughout the year Standard Time in South Africa is two hours ahead of Greenwich Mean Time. TIPPING In restaurants it depends on service, 10-15% of the bill is usual. Taxi drivers also expect 10% of the amount charged. Porters generally receive R5.00 per bag. WATER Tap water is quite safe to drink throughout South Africa. WEALTH Although occupying 4% of Africa, South Africa has more than half the cars, telephones, auto-banks and industrial facilities of the whole continent. Most of these are in Gauteng. CURRENCY – South Africa The currency unit is the Rand, denoted by the symbol R. R1.00 = 100 cents. The following currency is in circulation: Coins: 5c; 10c; 20c; 50c; R1; R5 Notes: R10; R20; R50; R100; R200 Company Profile 25 Page 25 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM The currency is the Rand (ZAR), divided into 100 cents (c). Notes are in denominations of R200, R100, R50, R20 and R10. Higher value notes are slightly larger in physical size than small value notes. All notes have a metallic security strip and a watermark. Note that there are two types of R5 coins in circulation. One is a silver-coloured coin while the other is silver-coloured with a copper insert. Both are legal currency. Coins are in denominations of R5, R2, R1, 50c, 20c, 10c and 5c. Production of 2c and 1c coins was suspended in April 2002, but those still in circulation remain legal tender. All transactions are rounded down to the nearest lower 5c, so as not to require the use of 2c and 1c coins. Rough conversion rates as at September 2009: (AUS) 1:R7.60c, (USD) - 1:R7.60c, (EUR) - 1:R10.60c and (GBP) 1:R12.10c (as at 1 February 2010). Carry one of the above currencies, as conversion between any of them and the Rand can be done at any bank without trouble. South Africa is part of the Southern African Common Monetary Area and the Rand can be used in Namibia (where it is an official currency along with the Namibian Dollar) as well as Lesotho and Swaziland (where it is widely accepted, but not an official currency) Traveller’s Cheques are a safe way of carrying money around. You can exchange them at all banks (you will find one even in the roughest places) and you will get a refund if they are stolen. The disadvantage is that you cannot pay with them and you will need change when exchanging them into Rand. Use ATMs instead if possible. Automated teller machines (ATMs), linked to all major international networks, are available throughout the country and will generally dispense money in a mixture of denominations between R200 and R10, with about 80% of the value requested being high value notes and the rest in smaller denominations. You can use any Cirrus or Maestro card as well as all major credit and debit cards at the ATMs. It is wisest to use only ATMs that are inside a mall or other building. Always be careful to make sure no one is watching you enter your PIN, and be vigilant about scams (e.g. machines that seem to eat your card and won’t give it back after you enter the PIN). The till points at some major retail stores (such as Pick ‘n Pay) also act as ATMs. Simply tell the checkout clerk that you would like to withdraw money. 26 Company Profile Page 26 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM VISA and MasterCard are accepted almost everywhere, while American Express and Diners Club are also accepted, but not as widely. Most retail stores accept credit cards and pin based debit cards as payment. CREDIT CARDS Major international cards such as American Express, Diners Club, Visa and MasterCard are accepted in South Africa. Although some retail establishments only accept Visa and MasterCard. CURRENCY – Zambia The Zambian currency is the Kwacha (ZMK), divided into 100 ngwee, but the coins are now worthless and seldom used. It is best to bring travellers cheques, US Dollars or Pounds Sterling which can be exchanged at the many bureaux de change found in the main towns. While most of the tourist hotels, restaurants, travel agents and larger shops, especially in Lusaka and Livingstone, accept credit cards many outlets in the rural areas do not and deal only in local currency. ATMs are available in Lusaka and some of the major towns. Banking hours vary but are usually 8.30am to 2.30pm on weekdays and mornings of the first and last Saturday of the month. VAT (Value Added Tax) Currently set at 14%, VAT is included in the price of most goods and services. Foreign visitors are not exempt from paying VAT on purchased goods. They may however claim back VAT paid on items taken out of the country when the total value exceeds R500.00. The refund is claimed at the airport of departure. LAND South Africa is larger than Germany, France, Italy, Belgium and Holland combined. It has the world’s largest game reserve - the Kruger National Park that covers an area greater than Wales. POPULATION The total population of South Africa is estimated at 44, 6 million. Company Profile 27 Page 27 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM PUBLIC HOLIDAYS New Years Day Human Rights Day Easter Family Day Freedom Day Workers Day Youth Day Women’s Day Heritage Day Day of Reconciliation Christmas Day of Goodwill 01 January 21 March Good Friday, Easter Sunday Easter Monday 27 April 01 May 16 June 09 August 24 September 16 December 25 December 26 December Note: When a public holiday falls on a Sunday, the Monday becomes a holiday as well, although must retailers open, all banks, Bureaux de Change and most businesses are closed. LANGUAGES The 11 official languages in South Africa are: Afrikaans, Zulu, Xhosa, English, Pedi, Tswana, Sotho, Tsonga, Swahili, Venda and Ndebele. USEFUL PHRASES TO KNOW ARE: ENGLISH Hello Please Hotel Good Morning Welcome Yes No AFRIKAANS Hello Asseblief Hotel Goeie Môre Welkom Ja Nee ZULU Sawubona Ngiyacela Ihotela Sawubona Siyakwamukela Yebo Cha EXPRESSIONS The following are common expressions (South Africanisms) Dankie Thank you Babelas Hangover Biltong Dried meat (Jerky) Bonsella Gratuity Braai B-B-Q Lekker Nice 28 Company Profile Page 28 RTDM Company Profile UK:Layout 1 Now-now Robot Sies Stoep Tokoloshe Toyi Toyi 2/3/10 9:52 AM In a little while Traffic light An expression of disgust Veranda An evil spirit A dance of protest or celebration Few words you may encounter are: eish - as in, “eish, it’s hot today”, “eish, that’s expensive” or “eish, that’s too far to drive” lekker - nice, enjoyable howzit - how is it? (generally a rhetorical question) yebo - yes boet, bru, china or ou - brother or man (equivalent to dude or bro) koppie - a small hill (can also mean a cup) Madiba - Nelson Mandela Molo - Hello (in Xhosa) robot - traffic light tannie - (auntie) respectful term for an older woman oom - (uncle) respectful term for an older man tinkle - phone call just now - sometime soon (from Afrikaans “net-nou”) now now - sooner than just now! (from Afrikaans “nounou”, pronounced no-no) braai - barbecue. cheers - we use this for saying good-bye, as well as saying thank you and for the occasional toast. heita - hello sharp - (usually pronounced quickly) OK sure-sure more pronounced like sho-sho - Correct, Agreement, Thank you VISAS Most nationalities get up to 3 months entry on arrival. Check with the Home Affairs and your travel agent whether you need to prearrange a visa. Do not show up without a visa if you are required to have one, as visas will not be issued at points of entry. If needed, you can extend your visa in South Africa. With an extension the total amount of time you are allowed to stay is 6 months. Make sure you have 2 blank pages back to back in your passport and that it is valid for at least 30 days after your intended date of departure. Make sure you have a return ticket available or they will send you back. If you need to Company Profile 29 Page 29 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM pick up a ticket at the airport have the flight number and details handy and speak with the customs official, they should check your story out and let you in (be firm). Be wary of arriving with a damaged passport as new security measures might prevent your entry. ARRIVAL INTO SOUTH AFRICA South Africa has 10 international airports, the two major ones being Cape Town International and O.R. Tambo International Airport in Johannesburg. Regular flights arrive from major centres throughout Africa including: Blantyre, Cairo, Gaborone, Dar es Salaam, Harare, Lilongwe, Livingstone, Luanda, Lusaka, Kinshasa, Maputo, Manzini, Maun, Mauritius, Nairobi, Victoria Falls and Windhoek. Direct flights also arrive from major European centres, including: Amsterdam, Athens, Madrid, London, Paris, Istanbul, Frankfurt, Munich, Zurich and Lisbon. There are also direct flights from Abu Dhabi, Dubai, Doha, New York, Atlanta, Washington, D.C., Buenos Aires, Mumbai, Hong Kong, Kuala Lumpur, Sao Paulo, Singapore, Sydney and Perth. GROUND TRANSPORTATION By plane South Africa has a well established domestic air travel infrastructure with links between all major centres. By car All measurements use the metric system; distances on road signs are in kilometres (1 mile = 1.6 km) and fuel is sold by the litre (1 US gallon = 3.8 litres). Many cars in South Africa have manual transmissions and the selection of automatics may be limited. By bus (coach) There are scheduled bus services between Cape Town, Johannesburg, Durban and other cities (with stops in between), as well as connections to neighbouring countries. However, tour groups will normally be collected at the airport in luxury air-conditioned coaches. For all group tours, luxury air-conditioned coaches are also used. 30 Company Profile Page 30 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM STAY SAFE By being vigilant and using common sense you should have a safe and pleasant trip as hundreds of thousands of people have each year. The key is to know and stick to general safety precautions you would follow in any of the world’s major cities e.g. don’t walk around in deserted areas at night, don’t advertise possession of money and expensive accessories. Do not accept offers from friendly strangers. Do not wear extravagant jewellery or expensive watches. Do not wear a tummy bag with all your valuables. Distribute your valuables in inside pockets and other pockets. Do not carry large sums of money. Visiting the townships is possible, and will be arranged on a guided tour. Please also note that taking an evening stroll, or walking to venues after dark can be very risky! It simply is NOT part of the culture in South Africa, as it is in Europe, North America or Australia. It is best to take a taxi (a meter cab - not a minibus taxi) or private vehicle for an “evening out”. IMPORTANT TELEPHONE NUMBERS The National Tourism Information and Safety Line, ? +27 (0)83 123-2345. Operated by South African Tourism From a fixed line 107 - Emergency 10111 - Police 10177 - Ambulance 082911 - Netcare911 and The National Sea Rescue Institute From a mobile phone 112 - All Emergencies 082911 - Netcare911 and The National Sea Rescue Institute (You only need to dial 911 from Vodacom mobile phones) Make International Call at Local Rates from South Africa Company Profile 31 Page 31 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM WILDLIFE SAFETY One of the main reasons travellers visit South Africa is to experience the outdoors and see the wide range of wildlife. When driving in a wildlife reserve, always keep to the speed limits and stay inside your car at all times. On game drives or walks, always follow the instructions of your guide. Ensure that you wear socks and boots whenever you are walking in the bush; do not wear open sandals. A good pair of boots can stop snake and insect bites and avoid any possible cuts that may lead to infections. In many areas you may encounter wildlife while driving on public roads, monkeys and baboons are especially common. Do not get out of the vehicle to take photos or otherwise try to interact with the animals. These are wild animals and their actions can be unpredictable. Sometimes you might find yourself in the open with wild animals (often happens with baboons at Cape Point). Keep your distance and always ensure that the animals are only to one side of you, do not walk between two groups or individuals. A female baboon may get rather upset if you separate her from her child. Always check with locals before swimming in a river or lake as there may be crocodiles or hippos. Most major beaches in KwaZulu-Natal have shark nets installed. If you intend to swim anywhere other that the main beaches, check with a local first. Note that shark nets may be removed for a couple of days during the annual sardine run (normally along the KwaZulu-Natal coast between early May and late July). This is done to avoid excessive shark and other marine life fatalities. Notices are posted on beaches during these times. FOOD AND BEVERAGE South African cuisine is just as diverse as its cultures, with influences from British, Dutch, German, Indian, Malay, Portuguese and of course all the indigenous tribes. Braaivleis, meat roasted barbecue-style over an open wood or charcoal fire, is very popular and generally done at weekend social events. The act of roasting the meat as well as the social event is referred to as a braai. 32 Company Profile Page 32 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM Pap, a porridge made with corn meal. Slappap (runny porridge), is smooth and often eaten as a breakfast porridge, Stywepap (stiff porridge) has a doughy and more lumpy consistency and is often used as a replacement for rice or other starches. Krummelpap (crumby porridge) is drier, resembles couscous and is often served at a braai covered in a saucy tomato relish. Potjiekos, a meat and vegetable stew made in a cast iron pot over an open fire. A favourite at braais. Boerewors, a spicy sausage. Boerewors Rolls are hotdog buns with boerewors rather than hotdogs, traditionally garnished with an onion and tomato relish. Biltong and Droëwors, seasoned meat or sausage that has been air dried like jerky. Beef, game and ostrich meat are often used. A favourite at sports events and while travelling. Bunny chows, half a loaf of bread with the inside replaced by lamb or beef curry is a dish not to be missed when travelling to KwaZulu Natal. Bobotie, meatloaf with a Cape Malay influence, seasoned with curry and spices, topped with a savoury custard. Morogo, a wild spinach on its own or with potato. Sometimes served with pap. Waterblommetjiebredie, mutton and indigenous water lily stew. Masonja, for the culinary adventurer, fried Mopanie worms. Fast food You will find the usual array of international fast food outlets. McDonalds, KFC and Wimpy are well represented throughout the country. Local franchises worth mentioning are Black Steer and Steers for the best burgers and Nando’s peri-peri chicken. Drink Municipal tap water is safe to drink. The legal age to purchase and drink alcohol in South Africa is 18. Almost all restaurants are licensed to serve liquor. Company Profile 33 Page 33 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM Beer Local beer production is dominated by SABMiller with Castle, Hansa, Black Label and Castle Milk Stout being the most popular brands. Imported beers such as Stella Artois and Grolsch are also widely available. Prices can vary widely depending on the establishment. Wine South Africa has a well established wine industry with most of the wine produced concentrated in the Cape Winelands in the Western Cape and along the Orange River in the Northern Cape Liqueurs Amarula Cream is made from the marula fruit. The marula fruit is a favourite treat for African elephants, baboons and monkeys and in the liqueur form definitely not something to be passed over by humans. Pour over crushed ice and enjoy. The taste, colour and texture is very similar to the world famous Baileys Irish Cream. Cape Velvet is a favourite in and around Cape Town. Tea and Coffee The local Rooibos tea, made from a herb from the Cederberg Mountains is a favourite for many South Africans. You will find coffee shops in most shopping malls, such as Mugg & Bean and House of Coffees . Coffee shops similar in concept to Starbucks, like Seattle Coffee Company and Vida e Caffe (Portuguese themed), are becoming commonplace. Smoking Except for some pubs, smoking is banned in all enclosed public spaces, these include airports, shopping malls and theatres. Most restaurants do have smoking sections, either separately ventilated indoor areas or outdoor open areas. Shopping Prices in shops are fixed, but prices in open markets or from street vendors are open to barter. 34 Company Profile Page 34 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM PLACES OF INTEREST South Africa is a paradise for anyone interested in natural history. A wide range of species (some potentially dangerous) may be encountered in parks, farms, private reserves and even on the roads. The Kruger National Park is exceptionally well managed and a favourite tourist destination. There are also a large number of smaller parks, like the Hluhluwe-Umfolozi Park, Addo Elephant National Park, Madikwe Game Reserve and Pilanesberg National Park. There are many geographical features and landmarks in South Africa worth a visit: • The Augrabies Falls carved out by the Orange River in the Northern Cape • The Blyde River Canyon in Mpumalanga is the third largest Canyon in the world. • The Tugela Falls, the second highest waterfall in the world, located in the Drakensberg • The Drakensberg Escarpment and surrounding areas in Mpumalanga • The southernmost tip of Africa at Cape Agulhas • The Garden Route - One of the top destinations, running along the southern coast from Mossel Bay to Port Elizabeth. • The Wild Coast - offers spectacular coastlines without the tourist crowd. The whole region is very rural and infrastructure is sparse, so plan ahead. • The Drakensberg mountain range, if you like hiking • The Whale Coast along the Overberg Coast from Hermanus past Gansbaai to De Hoop Nature Reserve With 2 798km of coastline one can also expect to find excellent beaches and coastal activities. Durban, has not only the beaches, but also the Indian market. Port Elizabeth for swimming and scuba diving and other water related activities. Jeffreys Bay, the surfing mecca of South Africa. Other places not to miss, include: • Cape Town - the mother city is a must. Be sure to visit its famous landmarks Table Mountain and the Cape of Good Hope • The famous Cape Winelands around Stellenbosch, Paarl and Franschhoek. Company Profile 35 Page 35 RTDM Company Profile UK:Layout 1 2/3/10 9:52 AM • The semi-desert Karoo and the famous ostrich farms near Oudtshoorn, as well as the Big Hole in the diamond city of Kimberley. • Johannesburg, the economic powerhouse of Africa. A number of UNESCO World Heritage Sites are also located in South Africa: • The Cradle of Humankind, near Johannesburg is a must see for anyone interested in where we all started. A large collection of caves rich in hominid and advanced ape fossils. • Robben Island just off the coast from Cape Town where Nelson Mandela was imprisoned for many years. • The Cape Floral Region in the Western Cape • iSimangaliso Wetland Park, • Mapungubwe Kingdom, in the North-West • Ukhahlamba Drakensberg Park, for its landscape, biodiversity and rock art. • Vredefort Dome, remnants of the world’s largest and oldest meteorite impact crater. CONTACT DETAILS United Kingdom office Jane Filler from FiveStarrFiller T: 0208 651 0555 M: 07905 552120 E: [email protected] Twitter: fivestarjane www.fivestarfiller.com The Beach House, 11 Beech Way, Selsdon, Surrey CR2 8QR Johannesburg office 10th Floor Rennie House, 19 Ameshoff Street Braamfontein 2001, South Africa PO Box 9395 Johannesburg 2000 South Africa Susan van de Merwe T: +27 (0)11 407 2508 F: +27 (0)86 538 1191 M: +27 (0)82 891 4175 E: [email protected] 36 Company Profile Page 36 RTDM Company Profile UK:Layout 1 Company Profile 2/3/10 9:52 AM Page 37 RTDM Company Profile UK:Layout 1 UK 2/3/10 9:52 AM Page 38