Visa Survey October 2004 - Bali Hotels Association

Visa Survey
October 2004
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Bali Hotels Association - Visa Policy Survey
Objective:
In response to government requests for the industry to provide “real” data on the impact
of the implementation of the new Visa policy in February 2004; Bali Hotels Association
took it upon itself to measure the impact by conducting a survey of hotel guests when
they arrived at the hotel to gauge their reaction of the new visa system in order to make
recommendations to the government.
Bali Hotels Association:
Bali Hotels Association is an association of star rated hotels and resorts in Bali.
Members include General Managers from more than 58 hotels, (see appendix 1)
representing more than 13,000 hotel rooms and over 19,000 local employees in the Bali
Hotel sector.
Considerations:
In a previous survey carried out prior to the implementation in May 2003, the results
indicated from visitors on the island at that time that 62% would not return if the visa
was implemented, 3% indicated they were unsure and just 35% indicated that they
would return even if the visa policy was implemented.(see appendix 2)
In an online industry survey conducted with the travel industry via the website; over 54%
indicated that the visa fee is having a direct impact on bookings to Bali and 57%
indicated that they are getting disgruntled passengers following the implementation of
the new the visa policy.(see appendix 3)
This survey represents the opinions of those people who were in Bali and chose to
come to Bali despite the implementation of the new visa policy.
People that have chosen an alternative destination are not represented in this survey
Survey:
This survey was conducted 5 months after the implementation of the new visa policy
thus giving a fair and unbiased opinion from foreign visitors arriving in Bali.
Collation and data input assistance was given by the Bali Tourism Board, an
independent, unbiased body.
10,000 surveys were distributed throughout 55 member hotels and a response rate of
21% was achieved with 2,119 completed questionnaires returned.(see appendix 4)
99.6% of the respondents were processing tourist visas
Report prepared by Bali Hotels Association – October 2004
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Categorisation:
Returned surveys by category
8%
fell into Category A – Visas obtained overseas
90% fell into Category B – Visa on Arrival
2%
fell into Category C – Free stay permits
(See Appendix 5 &6)
For the above categories arrival data shows:
Category A = 15.7% drop in arrivals in 2004 v 2001
Category B = 11.3% drop in arrivals in 2004 v 2001
Category C = 143% increase in arrivals in 2004 v 2001
Note: Comparisons have been drawn with 2001 since this would be considered a “normal year” for Bali
Executive Summary:
BHA survey of arrivals highlights the following:
Efficiency
o Category A - over 1 in 5 found the service inefficient
o Category B - over 1 in 6 found the service inefficient
Japan – nearly 25% indicated inefficient service
Netherlands – 31% indicated inefficient processing of visa
Courteous
o Category A – only ½ found the service courteous
o Category B – 8 in 10 found the service courteous
Japan - Over 20% indicated that the process was discourteous
Inconvenienced
o Category A – 5 in 10 found it an inconvenience
o Category B - 4 in 10 found it an inconvenience
Netherlands – 65% indicated that they felt inconvenienced
Japan – 49% indicated that they felt inconvenienced
Germany – 45% indicated that they felt inconvenienced
Information on visa processing
o Category A – nearly 3 in 10 were not informed of the new visa
o Category B – over 2 in 10 were not informed of the new visa
Japan – Over 56% indicated the info at the airport was not clear
Netherlands – over 33% indicated the visa process was not clear
Australia – 25% indicated the information at the airport was not clear
Report prepared by Bali Hotels Association – October 2004
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Welcome
o Category A – 3 in 10 responded that it made them feel unwelcome
o Category B - 3 in 10 responded that it made them feel unwelcome
Japan – nearly 60% indicated the process made them feel unwelcome
Netherlands – nearly 46% indicated the process made them unwelcome
Time to process
o Category A – 77% of respondents said between 8-14 days
o Category B – Overall average processing time was 25 minutes with
it taking longer at certain times of the day (see report)
Taiwan – average waiting time was up to 48 minutes
(Appendix 7)
Cost
o Category A – on average US$53 – Range US$36-72
o Category B – US$25
Return to Bali
o Category A – nearly 6 out of 10 indicated probably/definitely/maybe
deter them from returning to Indonesia again
- About 4 out of 10 indicated they would come back
o Category B – Over 55% indicated probably/definitely/maybe
deter them from returning to Indonesia again
- Just over 4 out of 10 indicated they would come back
Japan – only 5% of Japanese indicated they would definitely come back
The above measures the “averages” in each category however the detailed report
highlights that certain nationalities experiences, were worse or better than the
average.(appendix 6)
(See Appendix 8 for comments)
Conclusions & Findings:
From the results of the survey and other statistical data it can be inferred that:
A significant proportion of the respondents encountered delays in the visa
process whether it be at the airport or at the embassy in their country
A higher level of dissatisfaction for nationalities who had to apply for a visa
before departing their country
The initial indication that the queuing time target of 10 minutes for visa on
arrival has not been met
While some objection to the principal of charging fees has been received,
more significant is the inefficiency of the process
Group handling procedures at the airport have to be reviewed to ensure
more efficient and speedy processing times
Report prepared by Bali Hotels Association – October 2004
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It can be deduced that the reduction in visitors from certain markets is
directly related to the difficulty in that market obtaining a visa in their own
country. Europe are registering a 30% shortfall in arrivals in 2004 when
comparing to 2001
The recent arrival statistics indicate that the current situation is severely
limiting Bali’s source markets and that we are becoming highly dependent
on a smaller number of markets with less average length of stay and
consequently less spend per stay.
Competitor destinations such as Thailand have seen an increase in
markets where we have experienced a decrease therefore indicating that
people are choosing alternative competitor destinations (Appendix 9)
Key markets such as Japan and Taiwan are registering higher levels of
dissatisfaction with the current process
The current Ministry of Foreign Affairs website’s information is lacking
since it makes no mention of the new visa policy and still mentions a “visa
free short term visit” of up to 60 days on arrival
The key principle of only issuing free visas to countries who reciprocate is
acceptable however it is unclear as to how the decision came about to
discriminate between those entitled to VoA and those that need to apply
through their embassy before departure
Bali Hotels Association recommendations:
Keep it simple and easy for key markets to obtain a visa
Keep it clean efficient and transparent to the benefit of the destination and
security
Consider extension to the visa on arrival facility to countries in Europe who
historically have supported Indonesian tourism including but not limited to
Netherlands, Belgium, Ireland, Finland, Spain, Sweden, Greece and Austria etc.
Improve the operational efficiency to process a visa whether it be on arrival or at
the airport. Possible improvements could be visas available through nominated
travel agents or available on the internet
To extend the current visa facility to 60 days or at least make the 60 day visa
available at a surcharge to encourage longer staying markets
To make a visa extension available from 30 days to 60 days in the country
without having to travel out of the country.
Report prepared by Bali Hotels Association – October 2004
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Bali Hotels Association – Survei Visa Policy
Menanggapi permintaan pemerintah ke industri pariwisata untuk menyediakan data
yang nyata atas akibat dari pelaksanaan kebijaksaan baru mengenai visa bulan
Februari 2004.
Bali Hotel association mengukur atas akibat kebijaksaan baru tersebut dengan
melakuan penelitian pada tamu tamu hotel ketika mereka tiba di hotel, untuk melihat
reaksi mereka atas kebijaksaan visa terbaru dan merekomondasikan nya kepada
pemerintah.
Bali Hotel Association
Bali Hotel Association adalah persatuan Hotel dan Resort berbintang di Bali. Yang
mana anggotanya termasuk General Manager yang berasal lebih dari 58 hotel (lihat
lampiran 1) yang mewakili lebih dari 13.000 kamr hotel dan 19.000 karyawan local di
sektor hotel di Bali.
Pertimbangan.
Pada survei yang terdahulu, sebelum pelaksanaan sistim baru ini di bulan May 2003,
hasilnya menunjukan bahwa 62% pengunjung di pulau ini tidak akan kembali jika visa
ini diberlakukan. 3 % menunjukan mereka tidak yakin dan hanya 35% menyatakan
bahwa mereka akan kembali meskipun kebijaksaan visa tersebut di berlakukan. (Lihat
lampiran 2)
Berdasaran survei yang dilakukan industri perjalanan melalui Internet menghasilkan;
54% lebih menunjukan bahwa bebas visa mempunyai pengaruh langsung pada
pemesanan ke Bali dan 57% menunjukan bahwa mereka mendapatkan penumpang
yang tidak puas setelah pkebijaksaan visa baru ini dilaksanakan. (Lihat Lampiran 3).
Penelitian ini mewakili pendapat dari orang-orang yang mengunjungi Bali dan memilih
untuk datang ke Bali meskipun kebijaksaan Visa baru ini di berlakukan.
Pengunjung yang memilih tujuan alternatip tidak di masukkan dalam penelitian ini.
Survei
Survei ini dilakukan 5 bulan setelah pemberitahuan kebijaksaaan visa baru dan dengan
demikian memberikan pendapat yang jujur dan tidak berat sebelah dari para
pengunjung yang tiba di Bali.
Perbandingan dan bantuan pemasukan data di disediakan oleh Bali Tourism Board,
sebuah lembaga yang independen dan tidak berat sebelah.
Report prepared by Bali Hotels Association – October 2004
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10.000 lembaran survei disebarkan melalui 55 anggota hotel dan 21% balasan tercapai
dengan 2.119 melengkapi lembaran pertanyaan yang dikembalikan.(lihat lampiran 4)
99,6% responden pada waktu survai ini diadakan sedang mengurus visa.
Kategori - Kategori
Survei yang di kembalikan berdasarkan kategori.
8%
Kategori A - Visa yang didapat di Luar Negeri
90% Kategori B - Visa on Arrival
2%
Kategori C - Ijin Bebas Tinggal
(Lihat lampiran 5 & 6)
Untuk kategori di atas data dari kedatangan menunjukan;
Kategori A = 15,7% turun di tahun 2004 v 2001
Kategori B = 11,3% turun di tahun 2004 v 2001
Kategori C = 143% naik di tahun 2004 v 2001
Catatan: Perbandingan tersebut telah digambarkan di tahun 2001, jadi ini dapat
dianggap sebagai ‘tahun yang normal’ untuk Bali.
Ringkasan Pelaksana
Penelitian BHA pada kedatangan menghasilkan sebagain berikut;
Effesiensi
o Kategori A — 1 dari 5 lebih mendapati pelayanan yang tidak effisien
o Kategori B —1 dari 6 lebih menemukan pelayanan yang tidak effisien
Jepang – hampir 25% menunjukan pelayanan yang tidak effisien
Belanda – hampir 31% menunjukan proses visa yang tidak effisien.
Kesopanan
o Kategori A — hanya setengah menemukan pelayanan yang sopan
o Kategori B — 8 dari 10 menemukan pelayanan yang sopan
Jepang – Lebih dari 20% menunjukan bahwa pemrosesan visa tidak sopan.
Ketidaknyamanan
o Kategori A – 5 dari 10, atau setengah, tidak nyaman
o Kategori B – 4 dari 10 tidak nyaman
Belanda – 65% menyatakan bahwa mereka merasa tidak nyaman
Jepang – 49% menyatakan bahwa mereka merasa tidak nyaman.
Jerman – 45% menyatakan bahwa mereka tidaknyamanan
Infomasi pada saat proses visa
o Kategori A – hampir 3 dari 10 tidak di beritahu tentang visa baru
Report prepared by Bali Hotels Association – October 2004
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o Kategori B – 2 dari 10 lebih tidak di beritahu tentang visa baru
Jepang – 56% lebih menyatakan informasi di airport tidak jelas
Belanda – 33% lebih menyatakan proses visa tidak jelas
Australia – 25% menyatakan informasi di airport tidak jelas.
Sambutan
o Kategori A – 3 dari 10 merasa tidak di sambut
o Kategori B – 3 dari 10 merasa tidak di sambut
Jepang – hampir 60% menunjukan proses visa membuat mereka merasa tidak di
sambut.
Belanda – hampir 46% menunjukan proses visa membuat mereka merasa tidak di
sambut.
Waktu proses
o Kategori A – 77 % responden menyatakan antara 8 – 14 hari
o Kategori B – Rata –rata 25 menit tergantung jam-jam pada hari tertentu
Taiwan – Rata rata waktu menunggu proses hingga 48 menit.
(Lihat Lampiran 7)
Biaya
o Kategori A – Rata –rata US$ 53 – dari US$ 36 – 72
o Kategori B – US$ 25
Kembali ke Bali
o Kategori A – hampir 6 dari 10 menunjukan kemungkinan/ pasti/ mungkin
menghalangi mereka untuk kembali ke Indonesia lagi.
—Sekitar 4 dari 10 menunjukan mereka akan kembali
o Kategori B – 55% lebih menunjukan kemungkinan/pasti/mungkin
menghalangi mereka untuk kembali ke Bali.
—Hanya 4 dari 10 lebih menunjukan mereka akan kembali.
Jepang – hanya 5% orang jepang menunjukan mereka pasti akan kembali
(Detail dalam lampiran 7)
Hal diatas mengukur ‘rata-rata’ dalam masing masing kategori, bagaimana pun pokok
laporan bahwah pengalaman dari sebagian warganegara. Lebih buruk atau lebih baik
dari rata-rata. (Lihat lampiran 6)
(lihat lampiran 8 – komentar tamu yang datang)
Perhitungan dan Penemuan:
Dari hasil survai diatas dan data statistik lainnya dapat di usulkan bahwa:
Bagian penting dari para responden adalah mengakibatkan tertundanya proses
visa baik di Bandara atau Kedutaan Besar di negara mereka.
Tingkat ketidak puasan yang lebih tinggi bagi para warganegara yang memohon
visa sebelum berangkat dari negaranya.
Report prepared by Bali Hotels Association – October 2004
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Adanya indikasi target waktu (10 min) untuk antri visa pada saat kedatangan
tidak pernah terwujud.
Adanya keberatan akan biaya, lebih tinggi adalah proses yang tidak effisien.
Prosedur penanganan grup di bandara harus di tinjau kembali untuk lebih effisien
dan cepat.
Hal ini juga dapat disimpulkan bahwa berkurangnya jumlah pengunjung dari
sebagian adalah akibat langsung atkan sulitnya untuk mendapatkan visa
dinegara tersebut. Pasar Eropa tercatat turun 30% di tahun 2004 dinadingkan
tahum 2001.
Statististik kedatangan terakhir menunjukan bahwa situasi terakhir adalah
terbatasnya sumber pasar untuk Bali dan bahwa kita sangat tergantung pada
beberapa pasar yang lebih kecil dengan tingkay beli and lama tinggal sangat
kurang.
Tujuan alternatip dengan negara saingan seperti Thailand menunjukan kenaikan.
Hal tesebut menunjukan bahwa orang memilih tujuan negara lain. .(lihat lampiran
9)
Pasar kunci seperti Jepang dan Taiwan ditinggat paling atas ketidakpuasan
dengan dengan proses yang ada.
Informasi di website mentri Luar Negeri berkurang karena tidak disebutkan
mengenai kebijaksaan visa baru, di website tersebut masih menyebut ‘ bebas
visa untuk kunjungan singkat’ sampai 60 hari dari hari kedatangan.
Kunci penting adalah hanya memberlakukan bebas visa untuk negara-negara
yang dapat membalas dapat diterima, tapi masih belum jelas apakah keputusan
ini mediscrimasi antara negara yang terdaftar di VOA and yang perlu memohon
visa melalui kedutaan besar mereka sebelum berangkat.
Bali Hotels Association mengusulkan:
Mempermudah pengurusan visa bagi Pasar kunci.
Bersi, seeffisien mungkin dan transparan untuk keuntungan tujuan dan
keamanan.
Mempertimbangkan perpanjangan fasilitas Visa on Arrival bagi negara-negara
eropa yang telah membantu ke pariwisataan di Indonesia termasuk Balanda,
Belgia,Irlandia, Spanyol,Finlandia, Swedia, Yunani dan Austria dan lain-lain.
Meningkatkan pelayan visa yang effisin baik pada saat kedatangan atau di
bandara Peningkatan yang mungkin adalah seperti Visa yang tersedia melalui
brio perjalanan yang di pilih atau melalui internet.
Untuk memperpanjang fasilitas isa yang ada menjadi 60 hari atau paling sedikit
60 hari dengan biaya tambahan untuk meningkatkan pasar staying long market.
Membuat perpanjangan visa dari 30 ke 60 hari tanpa harus meninglkan
Indonesia.
Report prepared by Bali Hotels Association – October 2004
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Appendix Content
Appendix 1
Bali Hotels Association Members
Appendix 2
VoA Report – May 2003
Appendix 3
Online Travel industry Survey
Appendix 4
Response to Survey hotel by hotel
Appendix 5
Survey Questionnaires (English & Korean)
Appendix 6
Full Survey Tabulation and results
Appendix 7
VoA Waiting time by hour of day by arrivals
Appendix 8
Respondents feedback
Appendix 9
Arrival Statistics by category
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APPENDIX 1
No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
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HOTEL
Alila Manggis
Alila Ubud
Amanusa
Aston Bali
Bali Cliff Resort
Bali Dynasty Resort
Bali Garden Hotel
Bali Hai Resort
Bali Hilton Intl.
Bali Hyatt
Bali Mandira
Bali Rani Hotel
Bali Tropic
Begawan Giri
Club Med
Conrad Bali Resort & Spa
Discovery Kartika Plaza
Four Seasons Resort
Grand Hyatt Bali
Grand Istana Rama
Hard Rock Hotel
Harris Resort Kuta
Hotel Padma Bali
Hotel Santika Beach
Ibah
Intan Bali
Intercontinental Resort
Jayakarta
Jimbaran Puri Bali
Keraton Jimbaran Resort
Kuta Paradiso Hotel
Le Meridien
Maya Ubud
Melia Bali Resort
Melia Benoa Resort
Mercure Kuta Bali
Mercure Resort Sanur
Nikko Bali Hotel
Novotel Coralia Benoa
Nusa Dua Beach Hotel
Ramada Bintang Bali
Ramada Resort Benoa
Risata Bali Resort & Spa
Ritz Carlton Bali
Royal Seminyak
Sanur Beach Hotel
Sanur Paradise Plaza Hotel & Resort
Sheraton Laguna
The Bale
The Legian
The Oasis Beach Resort & Spa
The Oberoi
The Patra Bali
The Villas Hotel & Spa
The Westin Resort Nusa Dua
Uma Ubud
White Rose Hotel
NO OF ROOMS
55
64
35
187
175
312
157
200
537
390
117
104
114
28
402
333
319
223
750
146
418
191
405
171
15
330
425
431
41
99
240
278
108
510
128
130
186
390
191
380
401
184
143
337
137
426
431
270
20
78
119
75
108
161
353
29
144
13,131
Emp Ratio
2.04
3.05
5.86
1.39
1.87
1.21
0.41
1.38
1.38
1.40
1.56
1.54
1.46
7.89
0.83
1.07
1.10
3.72
1.36
1.05
1.20
0.71
1.45
1.35
5.07
0.73
1.73
0.94
2.51
1.41
1.14
1.69
2.49
1.25
1.78
0.91
1.23
1.63
1.47
1.63
1.27
0.97
1.17
2.23
2.09
1.48
1.03
1.96
4.40
3.46
0.84
2.55
2.68
1.34
1.83
4.21
1.31
19,394
1.48
NO OF EMPLOYEES
112
195
205
260
328
379
65
276
740
545
182
160
167
221
332
356
352
830
1021
154
500
135
587
230
76
240
735
403
103
140
273
470
269
640
228
118
228
634
281
620
510
178
167
750
286
631
443
530
88
270
100
191
289
215
645
122
189
Kepada Yth,
Bapak Dewa Beratha
Gubernur Bali
Jl. Basuki Rachmat
Renon, Denpasar
Bali
23 Mei 2003
Dengan hormat,
Kami telah membaca dengan penuh keprihatinan pemberitahuan yang
disampaikan beberapa waktu belakangan ini tentang kepastian pengenaan
biaya visa kepada wisatawan yang berasal dari sejumlah negara. Di masa
yang lalu, negara-negara tersebut telah diberikan fasilitas bebas visa bagi
warganya untuk berkunjung ke Indonesia.
Kami menyadari bahwa berbagai upaya telah dilakukan untuk meningkatkan
perolehan devisa akan sangat bermanfaat bagi pemerintah. Akan tetapi,
dengan segala permasalahan yang dihadapi dunia saat ini, pengenaan biaya
visa bagi wisatawan yang datang ke Indonesia akan membawa dampak buruk
bagi dunia pariwisata. Dampak buruk ini bukan saja memukul Bali tetapi juga
Indonesia secara keseluruhan. Kita tahu bahwa industri pariwisata
merupakan salah satu sumber pendapatan utama bagi Indonesia. Di
samping itu, industri ini juga mampu menyediakan lapangan kerja yang begitu
banyak bagi rakyat Indonesia. Oleh karena itu kami merasa bahwa kita harus
tetap mempertahankan sumber pendapatan ini. Akan tetapi, kami juga
merasa bahwa kita akan menghadapi begitu banyak kendala untuk
mempertahankannya jika pengenaan biaya visa dengan formatnya sekarang
ini tetap diberlakukan.
Industri pariwisata telah berjalan tertatih-tatih sejak peristiwa bom Bali,
kemudian dipersulit lagi dengan adanya perang Irak, lalu disusul dengan
ketakutan seluruh dunia terhadap wabah SARS. Semuanya ini telah
berdampak sangat buruk bagi pemulihan kepercayaan terhadap industri
pariwisata.
Status darurat militer di Aceh juga akan berdampak sangat buruk bagi
terhadap potensi usaha kegiatan pariwisata di Indonesia. Kita telah
menyaksikan dampak buruk tersebut pada Indonesia dengan penurunan
Secretariat: Bali Dynasty Resort, Jalan Kartika, PO Box 2047, Tuban, Bali, Indonesia.
Tel: (62) 361 752403 Fax: (62) 361 752402 Email: [email protected]
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Page 1
secara drastis tingkat hunian tidak saja pada hotel-hotel wisata tetapi juga
pada hotel bisnis besar di negara ini.
Kami menyadari bahwa kata-kata saja tidaklah cukup untuk digunakan
sebagai dasar pengambilan keputusan. Untuk itu, kami melampirkan
tambahan informasi berdasarkan data faktual untuk mendukung rasa
keprihatinan kami.
1). Pemesanan kamar aktual selama lima bulan
Asosiasi kami baru-baru ini melakukan survei terhadap tingkat pemesanan
kamar “on hand’ (yang sudah kami terima). Temuan survei ini sangat
mengkhawatirkan bagi hampir seluruh Manajer kami yang ada di Bali.
Penurunan tingkat hunian sampai dengan 80%, pada periode yang untuk
tahun lalu menunjukkan bahwa kita semua akan dihadapkan pada situasi
yang sangat sulit untuk jangka waktu lima bulan ke depan ini dan barangkali
lebih.
Kami telah mengalami masa-masa yang sangat sulit selama enam bulan
setelah tragedi bom Bali dan pandangan yang begitu jelas tentang penurunan
yang terus-menerus terhadap kegiatan bisnis pariwisata akan benar-benar
menyulitkan bagi kami untuk tetap memberikan kesempatan kerja dan tidak
melakukan pemutusan hubungan kerja pada hotel-hotel yang kami miliki.
Data-data mengenai survei ini dapat dilihat pada Lampiran 1.
2). Survei terhadap Reaksi Pengenaan Biaya Visa
Tahun lalu, asosiasi kami melakukan survei yang melibatkan anggota Casa
Grande dari kalangan tamu hotel (hotel bintang empat dan lima). Jawaban
atas pertanyaan yang kami ajukan dalam survei tersebut dapat dilihat pada
Lampiran 1.
Daftar yang memuat penyebaran formulir kepada pihak hotel dan formulir
yang dikembalikan dapat dilihat pada Lampiran 2.
Daftar yang memuat formulir yang dikembalikan yang berisi uraian mengenai
negara asal para tamu dapat dilihat pada Lampiran 3.
Data yang terkumpul menunjukkan bahwa sebagian besar para wisatawan
tidak setuju dengan kebijakan pengenaan biaya visa tersebut. Mereka juga
mengindikasikan bahwa probabilitas secara keseluruhan menunjukkan bahwa
mereka tidak akan kembali ke Bali.
Untuk mengetahui lebih rinci mengenai dampak pengenaan biaya visa
tersebut, kami telah menyusun data dan komentar yang kami siapkan tahun
lalu mengenai pokok permasalahan yang sama dengan bersumber pada
www.balidiscovery.com. Laporan ini diuraikan secara rinci di bawah ini dan
data-data statistiknya dapat dilihat pada Lampiran 4.
13 of 38
Page 2
“Sebuah penelitian yang dilakukan pada tahun 1998 oleh Pacific Asia Travel
Association (PATA) Cabang Bali lewat sebuah survei pada ‘inbound travel
wholesalers’ menunjukkan bahwa sebesar 30% penurunan kunjungan
wisatawan asing ke Indonesia mungkin diakibatkan oleh pengenaan biaya
visa sebesar $50!
Mengingat hal ini dan dengan perhitungan yang didasarkan pada data yang
dimiliki pemerintah yang menunjukkan jumlah kunjungan wisatawan asing
sebesar 5,1 juta per tahun dengan tingkat pengeluaran rata-rata sebesar
$1.000 per wisatawan, maka perolehan devisa pada Departemen
Kebudayaan dan Pariwisata diperkirakan sebesar 5,1 millyar per tahun dari
industri pariwisata saja. Dan jika setiap wisatawan dikenakan biaya visa
sebesar $50 – maka sebesar $255 juta devisa yang diharapkan tersebut
diperoleh dari pengenaan biaya visa yang diusulkan tersebut. Dengan
melakukan perhitungan terhadap perolehan devisa negara yang dihasilkan
oleh pengenaan biaya visa sebesar $50 tersebut, kami memperkirakan bahwa
kebijakan baru ini ibaratnya sebagai permainan yang tidak akan memperoleh
hasil apa-apa (zero-sum-game) walaupun hal tersebut akan menyebabkan
penurunan jumlah kunjungan wisatawan sebesar 4,8% saja – angka yang
jauh lebih kecil dari penurunan sebesar 30% seperti yang disampaikan oleh
para responden survei PATA yang dilakukan tahun 1998 tersebut di atas.
Yang lebih mengkhawatirkan lagi adalah bahwa proyek kami menunjukkan
bahwa jika terjadi ancaman penurunan kunjungan sampai 30%, maka
Indonesia akan mengalami kerugian sebesar $1,35 milyar – bahkan setelah
dilakukan perhitungan perolehan devisa baru dari usulan baru pengenaan
biaya visa tersebut. Kenyataannya, ini menunjukkan terjadinya penurunan
perolehan devisa sebesar 25% dari sektor pariwisata yang sedang sekarat
ini.”
Data yang ditunjukkan oleh survei kami menunjukkan bahkan lebih dari 30%
wisatawan menyatakan akan mempertimbangkan kembali kunjungan mereka
ke Bali dan Indonesia. Oleh karena itu, dalam skenario yang paling buruk
potensi kerugian perolehan devisa akan menjadi sangat besar.
Dari proyeksi data ini kita melihat adanya kecenderungan penurunan
perolehan devisa secara terus-menerus. Ditambah dengan tingkat hunian
hotel yang sangat rendah, kita masih dihadapkan dengan sejumlah
konsekuensi akibat kerugian bisnis lain dalam sektor pariwisata seperti biro
perjalanan, kerajinan, perbelanjaan, penjualan minuman dan makanan di
setiap hotel. Ancaman lain adalah terjadinya pemutusan hubungan kerja
yang terpaksa harus dilakukan akibat penurunan kegiatan bisnis pariwisata.
3). Perbandingan Harga dengan Daerah Tujuan Wisata Lain
Komponen lain yang perlu kita cermati adalah biaya harga yang kompetitif
untuk hotel-hotel kelas bawah dan menengah. Kami tidak saja prihatin
terhadap anggota kami tetapi juga pada hotel-hotel berbintang lainnya di Bali
yang akan dan telah menerima dampak buruk dari kondisi ekonomi saat ini.
Tingkat harga yang sebenarnya di pasaran menunjukkan bahwa destinasi kita
sebenarnya sudah lebih mahal daripada destinasi lain dan dengan
14 of 38
Page 3
penambahan biaya visa akan menyebabkan pembengkakan harga ini, yang
pada akhirnya menempatkan begitu banyak pengunjung potensial berada
pada posisi di luar kemampuan daya beli mereka.
Berikut adalah contoh dari pasar Australia:
•
Kunjungan ke Bali selama 4 malam menginap di hotel kecil biayanya
adalah A$1999, dan kini akan meningkat menjadi A$1299, ditambah lagi
dengan biaya-biaya lain.
Harap diperhatikan bahwa negara-negara berikut ini telah memiliki
Badan Pariwisata mereka yang akan mendukung pariwisata Australia
dengan mengeluarkan dana yang cukup besar setiap tahun untuk
penyusunan dan penerbitan brosur dan pemasaran. Perusahaan
penerbangan yang beroperasi ke negara-negara ini juga memberikan
tempat duduk gratis untuk setiap kontrak yang telah ditandatangani
serta tempat duduk gratis untuk melakukan perjalanan penjajagan
secara fisik sesering mungkin.
•
•
•
•
•
•
Fiji – 4 malam hotel pinggir pantai A$919 bebas visa.
Vanuatu – 5 malam A$599 bebas visa.
Cook Islands – hotel pinggir pantai 4 malam A$1.049 bebas visa.
Thailand/Phuket – 4 malam A$999 bebas visa.
Malaysia – 4 malam A$899 bebas visa.
Korea – 4 malam A$1.299 bebas visa.
Dari informasi di atas kita dapat melihat bahwa negara-negera tersebut tidak
mengenakan biaya visa kepada wisatawan. Kami memahami bahwa
keputusan tentang pengenaan biaya visa ini didadasarkan pada prinsip
kesetaraan di mana orang Indonesia juga dikenakan biaya visa jika mereka
berkunjung ke sejumlah negara. Akan tetapi, kebijakan ini tidak
memperhitungkan aspek persaingan dari daerah tujuan wisata yang lain di
wilayah ini, di mana sebagian besar dari mereka adalah saingan utama dalam
memperebutkan jumlah wisatawan.
4). Kemungkinan perubahan terhadap negara-negara yang diberikan hak
istimewa bebas visa
Kami berharap agar pemerintah dapat mempertimbangkan negara-negara
yang telah memberikan kontribusi besar pada industri pariwisata di Indonesia.
Negara-negara tersebut adalah Jepang, Australia & Selandia Baru, Jerman,
Prancis, Swiss, Inggris & Irlandia, Italia, Belanda, Amerika Serikat, Kanada,
Spanyol, Korea, Taiwan, dan Rusia.
Kami juga meminta agar negara-negara tersebut dimasukkan ke dalam
kategori negara bebas visa sehingga kita bisa mempertahankan
kecenderungan bisnis yang ada sekarang dan kita tidak menderita penurunan
kegiatan pariwisata akibat permasalahan sehubungan dengan penetapan
biaya visa tersebut.
15 of 38
Page 4
5). Keterbukaan secara penuh terhadap sistem pelaksanaan pengenaan
biaya visa
Jika karena satu dan lain hal keputusan ini tidak bisa ditinjau lagi, kita harus
memiliki waktu yang cukup untuk menyebarkan informasi ini kepada para
agen kami agar mereka memiliki waktu yang cukup juga untuk menyampaikan
hal yang sama kepada calon wisatawan yang potensial. Hal ini sangat perlu
karena jika wisatawan setelah tiba di suatu negara tiba-tiba diminta untuk
membayar biaya visa dapat menimbulkan kesan pertama yang sangat buruk
atas kunjungan mereka ke Indonesia. Agen juga harus memiliki waktu yang
memadai untuk dapat memasukkan biaya visa ke dalam paket perjalanan
mereka. Mereka juga harus memberitahu klien mengenai besarnya biaya
visa, cara memperoleh visa, dan di mana visa itu dapat diperoleh.
Kami berharap bahwa dengan penyampaian informasi di atas mudahanmudahan kami telah berhasil menyampaikan keprihatinan kami secara jelas
terhadap kebijakan baru ini. Kami juga berharap semoga kami telah
menguraikannya secara jelas mengenai dampak dari kebijakan baru ini
terhadap sektor pariwisata baik terhadap perolehan devisa negara maupun
dampak-dampak lain.
Hormat kami,
Christopher MacLean
Ketua
Tembusan kepada Yth.:
Bapak Gede Ardika – Menteri Pariwisata dan Kebudayaan
Bapak Prof. Dr. Yusril Ihsa Mahendra, SH, Msc–Menteri Kehakiman dan HAM
Bapak I.B. Putu Wesnawa - Ketua DPRD Bali
Bapak Prof. Dr. Gde Pitana – Kepala Dinas Pariwisata Bali
Bapak Putu Antara – Ketua Badan Pariwisata Bali
16 of 38
Page 5
Bapak Dewa Beratha,
The Governor of Bali,
Jl. Basuki Rachmat,
Renon, Denpasar,
Bali.
23rd May 2003
Dear Bapak Gubenur ,
W have read with great concern, the recent announcement regarding the
confirmation of visa charges to many countries that have, in the past, enjoyed
visa free entry to Indonesia.
Although we recognize the efforts made to generate additional revenues are
to the benefit of the government, we feel that with the current situation that the
world is facing, the implementation of this fee will have a definite negative
impact on the tourism business, not only for Bali, but all Indonesia.
As this industry has been one of the major sources of income for Indonesia,
as well as a very large employer for the people of Indonesia, we feel that we
need to maintain this source of income and that we will have difficulties in
doing so if the visa charge is implemented in its current format.
The tourism industry has been struggling every since the Bali bomb and the
additional effects of the war in Iraq, as well as the current world wide fear of
SARS has done little to boost international confidence in tourism.
The added action within Aceh will also have a very negative effect on potential
tourism business to Indonesia. We are already seeing the effects within
Indonesia with occupancies dropping not only within the tourism Industry but
also within major business hotels.
We realize that words alone will not be sufficient for decisions to be made and
with this in mind, we have attached some additional information based upon
factual data to support our concern.
Secretariat: Bali Dynasty Resort, Jalan Kartika, PO Box 2047, Tuban, Bali, Indonesia.
Tel: (62) 361 752403 Fax: (62) 361 752402 Email: [email protected]
17 of 38
Page 6
1) Actual bookings on hand for five months
The Association has recently conducted a survey on our current room
bookings “on hand” and found the results to be of great concern to almost all
of our managers in Bali. The reduction by, in some cases of over 80%, from
this time last year shows that we are in for some very hard times in the next
five months and most probably more. We have already experienced a very
difficult six months since the bomb and the vision of continuing low levels of
business will put tremendous strain on our abilities to maintain employment
within our properties.
The figures for this survey can be seen on Appendix No. 1.
2) Surveys on reaction to Visa Fees
Last year, our association organized a survey with participation from
numerous Casa Grande member hotel guests (both five and four star
properties) and the replies to the questions we asked are shown in the
attached Appendix No. 1.
A list detailing the distribution of forms to hotels and the returned forms are
shown in Appendix No. 2.
A list of the forms returned detailing country of origin of the guest is attached
on Appendix No. 3.
This obviously shows that the majority of guests would not agree to the fees
and would, in all probability, not return to Bali.
In order to further show the potential effects of this visa fee, we have drawn on
figures and comments made last year on the same subject, the source being
www.balidiscovery.com. This report is detailed below and the accompanying
statistics are shown on Appendix No. 4.
“Research carried out by the Pacific Asia Travel Association (PATA) Bali
Chapter in 1998 via a survey of inbound travel wholesalers demonstrated that
as much as a 30% downturn in foreign arrivals to Indonesia might result from
the introduction of a $50 visa fee!
With this in mind and with calculations based upon existing government data
showing 5.1 million foreign visitors a year spending an average $1,000 each,
with the Indonesian Department of Culture and Tourism estimating some $5.1
billion in foreign exchange revenues are generated from Indonesia's tourism
industry annually. And, if every foreign visitor is successfully charged a visa
fee of $50 each - an additional $255 million in much needed state revenues
are produced by the proposed visa fee.
18 of 38
Page 7
Calculating in the additional state revenues generated by a $50 visa fee, our
projections suggest that the new policy becomes a zero-sum-game if it causes
even a very modest decrease in arrivals of only 4.8% - a figure far
less than the 30% downturn suggested by the respondent to the PATA survey
of 1998. Even more alarming, our projections show that should the threatened
30% decrease in arrivals take place, Indonesia stands to take a whopping
loss of $1.35 billion - even after calculating in the new revenue generated by
the proposed visa fee. In real terms, that would represent a drop of 25% in
foreign exchange earnings from a sector of the economy already suffering ill
health.”
The statistics shown by our survey show a greater number of guests than the
30% stated above could reconsider their visit to Bali and Indonesia and
therefore in a worst case scenario, the amount of potential revenues lost could
be significantly greater.
We see from these projected figures that there is a definite trend towards lost
revenues and with this, in conjunction with lower occupancies, come the
additional consequences of lost business to other tourism sectors such as tour
operators, craft works, shopping and food and beverage outlets outside of the
hotels. There is also the potential that there could be a necessity to reduce
manpower figures along with the lowered business levels.
This is, of course bad news especially during times such as these where we
are already experiencing a great loss of business and revenues as a direct
result from the Bali bombing and the Iraq war.
3) Cost Comparison with other Destinations
The other area in which we must look is the cost competitiveness for budget
and medium level hotels. Our concern does not only apply to our member
hotels but also to other star rated properties within Bali who will and are also
being effected by this current economic situation.
Actual existing rates on the market show our destination already more
expensive that some others and the addition of the visa charge will blow these
prices even higher, pushing them beyond the price ability of many potential
guests.
19 of 38
Page 8
Some samples from the Australian market are as follows;
•
Bali 4 nights budget hotel was A$1199, now will be approximately
A$1299 with the additional fees.
Please note the following countries all have tourism boards that support
Australia with considerable funding each year in brochure and
advertising costs. The Airlines to these areas also provide free seats
for contracting and as many familiarizations as we can physically do.
•
•
•
•
•
•
Fiji – 4 nights beachfront A$919 no visa fee.
Vanuatu - 5 nights A$599 no visa fee.
Cook Islands - beachfront 5 nights A$1049 no visa fee.
Thailand/Phuket – 4 nights A$999 no visa fee.
Malaysia – 4 nights A$899 no visa fee.
Korea – 4 nights A$1299 no visa fee.
We can see from the information above that these countries do not make a
visa fee for tourist visitors and although a decision to charge based upon
reciprocity is understandable, it does not seem to take into consideration the
competition we face from other tourist destinations within the region the
majority of which are our direct competitors.
4) Possible changes to countries given visa free privileges
We would ask that consideration be taken for the major countries that have a
large contribution to the tourism industry in Indonesia. These are Japan,
Australia & New Zealand, Germany, France, Switzerland, United Kingdom &
Ireland, Italy, Netherlands, United States, Canada, Spain, Korea, Taiwan and
Russia.
We request that these countries be included in the visa free category in order
for the existing business trends to be maintained and not reduced due to
potential cost issues.
5) Full disclosure of visa fee implementation system
If the decision is not able to be revised, then we must have time to extend the
information on this new regulation to our agents in order that they can
disseminate the same to their potential guests, as the consequences of a
visitor arriving and being faced with an unexpected visa charge could have a
severe impact on his impression and enjoyment of Indonesia.
Agents need to be able to build the visa cost into their packages and advise
their clients of the amount, how to obtain and where to obtain from.
20 of 38
Page 9
We hope that by sending this information to you that we have been able to
express our concerns over this new regulation and of our concerns over the
potential impact on the Indonesian tourism sector both in revenues and other
consequential effects.
Yours sincerely,
Christopher MacLean
Chairman
c.c.
Bapak Gede Ardika -The Minister of Tourism and Culture
Bapak Prof. Dr. Yusril Ihsa Mahendra SH. M.sc–The Minister of Justice and
Human Rights
Bapak I.B. Putu Wesnawa –Head, DPRD Bali
Bapak Prof. Dr. Gede Pitana–Director, The Department of Tourism, Bali.
Bapak Putu Antara–Chairman, The Bali Tourism Board.
21 of 38
Page 10
Lampiran / Appendix 1
a) Guest bookings ‘on hand’ for the immediate future 2003.
DATA FROM CASA GRANDE, BALI
Actual Booking
on Hand
June
July
August
September
October
This Year
from May
Last Year
from May
9.00%
6.70%
5.40%
4.90%
4.20%
48.70%
48.40%
48.20%
41.90%
31.60%
b) Guest survey carried out in 2002.
22 of 38
Forms returned
889
Guests agree to visa charge
Guests disagree to visa charge
Guests without comment/unsure
312
552
025
35.09%
62.09%
02.81%
Page 11
Lampiran / Appendix 2
SURVEY FORMS REPORT
NO.
HOTEL
1 Aman Resorts
2 Aston Bali
3 Begawan Giri
4 Cliff Resort
5 Dynasty Resort
6 Discovery Kartika Plaza
7 Four Seasons Resort
8 Hard Rock
9 Hilton International
10 Holiday Inn Resort Bali Hai
11 Hyatt Bali
12 Hyatt Grand
13 Imperial
14 Intan Bali
15 Intercontinental
16 Jayakarta
17 Kuta Paradiso
18 Le Meridien
19 Legian
20 Melia Bali
21 Melia Benoa
22 Mercure Kuta Bali
23 Nikko Spa & Resort
24 Novotel Coralia Benoa Bali
25 Nusa Dua Beach
26 Oberoi
27 Padma
28 Pansea
29 Puri Wulandari
30 Raddin
31 Radisson
32 Ramada Bintang
33 Ritz Carlton
34 Santika
35 Sheraton Laguna
36 Sheraton Nusa Indah
37 Sekar Nusa Resort
38 Swiss Bel Hotel Bali Aga
39 The Bale
40 White Rose Hotel
TOTAL
23 of 38
NO. OF FORMS
FORMS
RETURNED
AGREE DISAGREE UNSURE
5
40
5
40
65
65
30
85
110
40
80
85
30
60
85
90
50
55
15
100
25
0
80
40
75
28
80
8
0
40
80
80
65
35
55
70
7
15
5
30
5
38
0
10
64
52
28
24
54
40
50
0
0
31
15
47
31
35
15
19
24
0
10
0
44
28
0
8
0
16
35
0
0
14
48
70
0
9
0
25
0
15
0
2
14
13
15
7
17
13
14
0
0
4
4
18
17
21
2
4
14
0
4
0
14
19
0
4
0
7
8
0
0
3
28
18
0
1
0
12
5
23
0
8
49
39
13
17
36
27
34
0
0
27
9
28
13
14
13
14
10
0
5
0
28
8
0
3
0
8
26
0
0
11
14
51
0
8
0
11
0
0
0
0
1
0
0
0
1
0
2
0
0
0
2
1
1
0
0
1
0
0
1
0
2
1
0
1
0
1
1
0
0
0
6
1
0
0
0
2
1953
889
312
552
25
Page 12
Lampiran / Appendix 3
NATIONALITY OF RESPONDENTS
NO. NATIONALITY AGREE
1 Australia
2 Austria
3 Africa
4 Belgian
5 Canada
6 Denmark
7 Spain
8 France
9 Finland
10 Greece
11 Germany
12 Ireland
13 Iran
14 India
15 Italy
16 Japan
17 Korean
18 Luxemburg
19 Mexico
20 Malaysia
21 Netherlands
22 Norway
23 Philippines
24 Peru
25 Portugal
26 Russian
27 Saudi Arabia
28 Sweden
29 Switzerland
30 Singapore
31 Czechoslovakia
32 Taiwan
33 Turkey
34 USA
35 UK
TOTAL
24 of 38
%
DISAGREE
%
UNSURE
%
TOTAL
75
1
5
11
11
2
7
10
0
3
27
13
0
1
11
10
4
1
1
5
15
0
3
1
1
2
2
1
9
5
1
1
0
25
48
24.04%
0.32%
1.60%
3.53%
3.53%
0.64%
2.24%
3.21%
0.00%
0.96%
8.65%
4.17%
0.00%
0.32%
3.53%
3.21%
1.28%
0.32%
0.32%
1.60%
4.81%
0.00%
0.96%
0.32%
0.32%
0.64%
0.64%
0.32%
3.88%
1.60%
0.32%
0.32%
0.00%
8.01%
15.38%
195
2
0
12
13
6
15
13
1
8
84
7
1
0
5
25
0
0
0
7
30
1
3
0
1
0
0
0
20
5
1
8
1
41
47
35.33%
0.36%
0.00%
2.17%
2.36%
1.09%
2.72%
2.36%
0.18%
1.45%
15.22%
1.27%
0.18%
0.00%
0.91%
4.53%
0.00%
0.00%
0.00%
1.27%
5.43%
0.18%
0.54%
0.00%
0.18%
0.00%
0.00%
0.00%
3.62%
0.91%
0.18%
1.45%
0.18%
7.43%
8.51%
5
0
1
0
1
0
2
0
0
0
4
0
0
0
1
2
0
0
0
1
1
0
0
0
0
0
0
0
1
2
0
0
0
2
2
20.00%
0.00%
4.00%
0.00%
4.00%
0.00%
8.00%
0.00%
0.00%
0.00%
16.00%
0.00%
0.00%
0.00%
4.00%
8.00%
0.00%
0.00%
0.00%
4.00%
4.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
4.00%
8.00%
0.00%
0.00%
0.00%
8.00%
8.00%
276 31.00%
3 0.34%
6 0.68%
23 2.59%
25 2.82%
8 0.90%
24 2.71%
23 2.59%
1 0.11%
11 1.24%
115 12.96%
20 2.26%
1 0.11%
1 0.11%
17 1.92%
37 4.17%
4 0.45%
1 0.11%
1 0.11%
13 1.47%
46 5.19%
1 0.11%
6 0.68%
1 0.11%
2 0.23%
2 0.23%
2 0.23%
1 0.11%
30 3.38%
12 1.35%
2 0.23%
9 1.01%
1 0.11%
68 7.67%
97 10.94%
312
35.09%
552
62.09%
25
2.81%
889
%
Page 13
Lampiran / Appendix 4
Detail of potential loss of revenue against gains from visa fees
(source – www.Balidiscovery.com)
25 of 38
Page 14
26 of 38
Page 15
27 of 38
Page 16
28 of 38
Page 17
Appendix 3
BHA Travel Industry Online Survey
Total respondents : 291
Bali offers better value than many other destinations
Bali should have a travel advisory in place
Bali is a highly recommended destination for MICE
Bali is clean
Bali is a culturally rich island
Bali is a safe place to visit
Bali is concerned with the environment
Bali has enough attractions/activities for all types of people
Bali has improved as a destination in the past 2 years
Bali is an attractive, saleable destination
Bali caters for the needs of the international traveler
Bali's businesses adhere to International standards
The introduction of the visa fee will not have an impact on Tourism
The introduction of the visa fee has not caused many complaints
Bali is well promoted
Bali has International standard medical facilities
29 of 38
Yes / Agree 98%
No / Disagree 2%
Yes / Agree 64% No / Disagree 35%
Yes / Agree 76% No / Disagree 23%
Yes / Agree 64% No / Disagree 36%
Yes / Agree 98%
No / Disagree 1%
Yes / Agree 97%
No / Disagree 3%
Yes / Agree 68% No / Disagree 31%
Yes / Agree 95%
No / Disagree 5%
Yes / Agree 85% No / Disagree 14%
Yes / Agree 98%
No / Disagree 1%
Yes / Agree 96%
No / Disagree 3%
Yes / Agree 78% No / Disagree 22%
Yes / Agree 45% No / Disagree 54%
Yes / Agree 43% No / Disagree 57%
Yes / Agree 83% No / Disagree 17%
Yes / Agree 68% No / Disagree 32%
APPENDIX 4
SUMMARY - V O A Cards
NO.
HOTEL
NO OF ROOMS
English
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
Alila Manggis
Amanusa Resort
Aston Bali
Bali Cliff Resort
Bali Dynasty Resort
Bali Garden Hotel
Bali Hai Resort & Spa
Bali Hilton International
Bali Hyatt
Bali Mandira Hotel
Bali Tropic Resort & Spa
Begawan Giri Estate
Club Med
Conrad Hotel
Discovery Kartika Plaza
Four Seasons Resort
Grand Hyatt
Grand Istana Rama Hotel
Hard Rock
Hotel Padma Bali
Hotel Santika Beach
Ibah Luxury Villas & Spa
Intan Bali
Intercontinental
Jayakarta
Keraton Jimbaran Resort
Kuta Paradiso
Le Meridien
Maya Ubud Resort & Spa
Melia Bali Villas & Spa Resort
Melia Benoa - All Inclusive Resort
Mercure Kuta Bali
Nikko Spa & Resort
Novotel Coralia Benoa Bali
Nusa Dua Beach
Pansea
Raddin Sanur Bali
Ramada Bintang Bali
Ramada Benoa Resort
Ritz Carlton
Royal Seminyak
Sanur Beach Hotel
Sanur Paradise Plaza Hotels &Suites
Sheraton Laguna
The Bale
The Legian
The Oberoi, Bali
The Patra Bali
The Westin Resort Nusa Dua
White Rose Hotel
Bali Rani Hotel
The Oasis
Harris Kuta Hotel
Risata Bali
The Villas
55
35
187
175
312
157
200
537
390
117
114
28
402
333
319
223
750
146
418
405
171
15
330
425
431
99
240
278
108
510
128
130
390
191
380
41
196
401
184
337
137
426
413
270
20
78
75
108
353
144
104
70
191
146
161
TOTAL
30 of 38
Note : 51 surveys received on line through website
DISTRIBUTED
Japanese
Korean
Total
English
21
13
98
66
211
118
135
201
176
79
86
17
181
150
215
84
281
99
219
213
115
11
223
159
291
37
162
125
57
191
96
68
117
129
214
15
0
271
124
101
51
272
279
122
8
44
42
65
185
97
25
25
25
25
25
14
9
28
46
23
0
15
141
59
9
0
3
60
62
24
59
197
11
47
61
13
0
25
112
32
26
18
42
16
115
0
20
117
14
43
8
0
30
14
88
26
48
31
51
4
9
8
8
40
11
25
25
25
25
25
6
4
14
20
0
0
0
60
59
0
0
1
60
37
0
25
84
0
47
30
0
0
0
48
0
11
0
42
8
77
0
10
59
0
29
8
0
0
0
63
26
0
0
30
4
6
6
0
40
0
25
25
25
25
25
41
26
140
132
234
118
150
402
294
88
86
21
301
249
239
168
562
110
313
304
128
11
248
319
323
74
180
209
81
383
96
98
293
143
286
31
0
301
138
252
103
320
310
203
16
59
56
73
265
108
75
75
75
75
75
6459
1962
1039
9460
RETURNED
Japanese
2
0
9
0
7
23
Korean
Total
0
0
11
149
20
0
66
65
25
36
3
2
126
17
2
0
0
9
13
0
0
12
61
63
33
25
24
27
63
11
25
6
61
25
54
34
52
16
13
10
38
46
55
7
0
0
54
7
7
5
0
13
0
0
2
10
0
6
5
16
35
0
20
84
1
21
1
0
0
4
0
0
0
0
0
0
0
0
0
0
0
4
0
0
0
0
41
0
0
0
26
8
15
6
0
15
0
0
0
63
46
13
0
0
14
0
0
0
40
7
1
27
3
71
7
2
5
1
0
0
0
0
0
16
0
0
1458
527
83
% Ret
2
9
41
0
169
0
68
200
55
38
3
0
0
12
61
121
40
32
29
27
76
11
25
8
71
25
60
43
68
51
13
30
163
47
76
8
0
32
8
30
0
63
46
27
0
48
0
29
8
72
7
0
0
16
0
5%
35%
29%
0%
72%
0%
45%
50%
19%
43%
3%
0%
0%
5%
26%
72%
7%
29%
9%
9%
59%
100%
10%
3%
22%
34%
33%
21%
84%
13%
14%
31%
56%
33%
27%
26%
#DIV/0!
11%
6%
12%
0%
20%
15%
13%
0%
81%
0%
40%
3%
67%
9%
0%
0%
21%
0%
2068
22%
qrpt1
Voa status
Country Name
Country Code Total Visitor
Yes
3
3
3
3
SINGAPORE
MALAYSIA
TURKEY
CHINA
SIN
MAL
TUR
CHIN
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
JAPAN
AUSTRALIA
SOUTH KOREA
UNITED KINGDOM
USA
GERMAN
FRANCE
NEW ZEALAND
SWISS
ITALY
CANADA
TAIWAN
SOUTH AFRICA
NORWAY
DENMARK
POLAND
HONGARIA
ARGENTINA
FINLAND
UNITED ARAB EMIRATES
JPN
AUS
SK
UK
USA
GRM
FRN
NZ
SWS
ITY
CND
TAI
SA
NW
DEN
PLD
HON
ARG
FIN
UEA
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
NETHERLANDS
SPAIN
GREECE
IRELAND
BELGIUM
PORTUGAL
SWEDEN
INDIA
USA2
AUSTRIA
LATVIA
MEXICO
RRC
RUSIA
SLOVENIA
UKRAINE
NET
SPN
GRE
IR
BEL
POR
SWE
IND
USA2
AST
LAT
MEX
RRC
RUS
SLO
UKR
TOTAL
31 of 38
25
9
7
2
43
671
627
101
98
93
73
50
46
29
26
20
17
15
13
11
6
4
2
2
2
1906
89
18
10
10
7
7
6
5
4
2
2
2
2
2
2
2
170
2119
Is it a tourist visa ?
No
No Comment
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
87
18
10
9
7
7
6
4
0
2
2
2
2
2
2
2
95.29
7.65
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
1
0
0
0
1
4
0
0
0
0
0
0
0
4.71
0.38
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.00
0
How long did it
How much did
take to get ?
you pay ? (US$)
(days)
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
12
1
1
1
1
1
1
1
1
1
1
1
1
1.588
0.68
3 day
Type
30 days No Comment
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
6
663
0
2
602
0
1
100
0
3
87
0
0
84
0
1
66
0
0
48
0
2
41
0
0
26
0
0
25
0
0
18
0
0
17
0
0
9
0
1
12
0
2
9
0
0
5
0
0
4
0
0
2
0
0
2
0
0
2
0
0.94 95.59
50
0
0
58
0
0
72
0
0
63
0
0
36
0
0
55
0
0
46
0
0
59
0
0
55
0
0
146
0
0
34
0
0
45
0
0
46
0
0
40
0
0
47
0
0
40
0
0
55.750 0.00
0.00
22.3 0.85 85.98
0
0
0
0
0
2
23
0
8
9
6
2
3
3
1
2
0
6
0
0
1
0
0
0
0
3.46
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.00
3.11
Page 1
How Long Did you
spend in line to get
visa (%minute)
Was your visa issue efficiently ? Was your visa issue courteously ?
Yes
No
No Comment
Yes
No
No Comment
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
23
489
165
28
546
66
23
74
18
24
82
14
29
73
18
31
51
13
21
43
3
22
42
3
14
27
2
21
22
2
31
17
2
48
9
6
19
15
0
17
10
3
19
6
3
29
4
2
28
4
0
9
1
0
22
2
0
25
2
0
25.34
79.70 16.79
0
53
28
0
12
6
0
9
0
0
10
0
0
4
2
0
6
0
0
5
1
0
3
2
0
3
0
0
1
1
0
2
0
0
2
0
0
1
0
0
1
0
0
1
0
0
1
0
0.00 67.06 23.53
12.08 77.06 17.16
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
17
483
138
15
554
30
9
75
5
2
88
3
2
80
8
9
43
15
4
44
2
1
40
3
0
22
2
2
24
0
1
16
1
2
11
2
0
12
0
0
11
0
2
5
4
0
5
1
0
3
1
1
1
0
0
1
1
0
2
0
3.52
79.75 11.33
8
46
16
0
14
2
1
5
0
0
6
1
1
2
2
1
6
0
0
4
1
0
3
1
1
2
1
0
2
0
0
2
0
0
2
0
1
1
0
1
1
0
1
0
0
1
0
0
9.41 56.47 14.12
3.92 76.26 11.33
Do you feel inconvenienced by new
policy ?
Yes
No
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
50
327
300
43
240
375
21
42
52
7
39
56
5
40
51
15
31
33
4
16
32
3
21
24
5
13
16
2
9
16
3
7
12
4
6
9
3
5
8
2
1
12
2
7
4
0
1
5
0
4
0
1
0
1
0
0
2
0
1
1
8.92
42.50 52.94
27
58
27
2
5
12
5
3
6
3
4
4
3
2
4
1
1
5
1
3
3
1
0
3
1
3
0
0
1
1
0
0
2
0
0
2
1
0
2
1
1
1
2
0
2
2
1
0
29.41 48.24 43.53
10.38
42.1 51.11
No Comment
Were you adequately informed before
travelling ?
Yes
No
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
44
465
188
12
499
118
7
60
33
3
54
42
2
55
37
9
57
14
2
37
12
1
37
7
0
25
4
1
18
7
1
14
6
2
12
3
2
14
0
0
11
2
0
8
3
0
3
3
0
4
0
1
1
0
0
2
0
0
2
0
4.56
72.30 25.13
4
61
26
1
14
3
1
4
5
2
3
5
1
6
1
1
7
0
0
5
1
2
2
1
1
1
2
0
1
1
0
2
0
0
2
0
0
1
1
0
1
1
0
1
0
1
1
0
8.24 65.88 27.65
4.77 70.32 24.82
No Comment
0
0
0
0
0
18
10
8
2
1
2
1
2
0
1
0
2
1
0
0
0
0
1
0
0
2.57
2
1
1
2
0
0
0
2
1
0
0
0
0
0
1
1
6.47
2.83
qrpt1
Does the new policy make you feel
unwelcome ?
Yes
No
0
0
0
0
0
0
0
0
0
0
252
398
126
487
36
59
24
72
24
65
20
50
11
38
15
29
4
25
8
15
5
15
4
11
3
9
2
11
3
8
2
4
0
4
0
1
1
1
0
2
28.33 68.42
46
41
7
10
0
10
3
5
2
4
1
6
3
3
1
3
3
0
1
1
0
2
0
2
0
1
1
1
0
2
0
0
40.00 53.53
28.69 65.83
No Comment
Was there adequate info available in
the airport in regards to the visa system
Yes
No
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
21
264
376
14
453
158
6
35
48
2
73
25
4
63
23
3
41
22
1
34
14
2
24
16
0
23
3
3
14
7
0
11
6
2
10
3
3
8
0
0
9
4
0
8
3
0
2
4
0
1
2
1
0
1
0
0
2
0
1
1
3.25
56.35 37.67
2
44
30
1
10
3
0
6
4
2
6
2
1
3
3
0
6
0
0
1
3
1
0
2
1
1
2
0
2
0
0
0
2
0
1
1
1
2
0
0
0
1
0
2
0
2
0
0
6.47 49.41 31.18
3.45 54.65 36.39
32 of 38
Waolud this new visa policy will deter you from returning to
indonesia again ?
No Comment Definitely Prabably Maybe
No
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
31
310
211
116
17
16
35
46
87
449
18
8
19
21
36
0
6
5
22
65
7
6
12
13
58
10
13
10
18
27
2
3
8
11
26
6
3
4
9
30
3
4
4
5
14
5
6
4
4
9
3
2
1
3
12
4
4
1
2
8
7
1
3
1
8
0
1
0
2
10
0
4
2
1
4
0
0
0
2
4
1
1
0
0
3
1
0
0
0
1
0
0
0
0
2
0
0
1
0
1
5.98
21.35 17.37 16.63 41.13
15
8
29
19
26
5
0
5
4
7
0
1
3
0
6
2
0
2
0
7
1
2
0
0
5
1
1
0
1
5
2
2
2
0
2
3
2
1
0
1
1
2
0
0
1
0
0
1
0
1
0
0
0
0
2
0
0
0
0
2
0
1
1
0
0
1
0
1
0
1
0
0
0
0
0
2
0
0
0
0
19.41 11.18 26.47 14.12 38.82
6.94
20.1 17.74 16.09 40.11
No Comment
0
0
0
0
0
17
10
17
0
4
5
2
0
2
3
2
2
2
0
0
0
0
1
0
0
3.52
7
2
0
1
0
0
0
1
1
0
0
0
0
0
2
2
9.41
3.92
Page 2
Appendix 7
Chart showing average wait time by time of arrival versus number of international arrivals by the hour
Nationality
Time
00.00 - 01.00 Australia
UK
New Zealand
Nationality
Time
01.01 - 02.00 Australia
New Zealand
Nationality
Time
08.01 - 09.00
Time
South Korea
Japan
USA
Swiss
Germany
Australia
Nationality
09.01 - 10.00
Time
Japan
Australia
USA
New Zealand
Italy
South Korea
Denmark
Canada
Nationality
10.01 - 11.00
Time
Japan
Australia
New Zealand
USA
UK
South Korea
Germany
Taiwan
Canada
Denmark
Hongaria
Nationality
11.01 - 12.00
Australia
Japan
UK
USA
Denmark
Swiss
New Zealand
France
Germany
South Africa
Canada
Findland
Italy
Norway
33 of 38
Total Visitor
5
2
1
8
Duration of Waiting
14
10
3
Total Visitor
5
1
6
70
20
3
93
Duration of Waiting
18
20
Total Visitor
3
3
1
1
1
1
10
Total Visitor
12
7
5
3
2
1
1
1
32
Total Visitor
42
38
6
6
4
3
2
1
1
1
1
105
Total Visitor
61
24
7
6
4
3
3
3
3
2
1
1
1
1
120
Waiting Duration * Total Visitor
11.63
Waiting Duration * Total Visitor
90
20
110
Duration of Waiting
27
20
20
15
2
15
Duration of Waiting
12
29
20
8
30
20
15
35
Duration of Waiting
46
17
10
15
22
31
18
30
10
45
10
Duration of Waiting
20
21
12
25
22
8
17
20
55
22
20
15
60
20
Average
Average
18.33
Waiting Duration * Total Visitor
81
60
20
15
2
15
178
Waiting Duration * Total Visitor
144
203
100
24
60
20
15
35
144
Waiting Duration * Total Visitor
1932
646
60
90
88
93
36
30
10
45
10
3040
Waiting Duration * Total Visitor
1220
504
84
150
88
24
51
60
165
44
20
15
60
20
2505
Average
17.80
Average
4.50
Average
28.95
Average
20.88
Maximum seat arrivals
Fri
Sat Sun
Mon Tue Wed Thu
293
293 293
293
293 293 293
293
293
293
293
293
293
293
Maximum seat arrivals
Fri
Sat Sun
Mon Tue Wed Thu
293
0 148
0
148 293 293
293
0
148
0
148
293
293
Maximum seat arrivals
Fri
Sat Sun
Mon Tue Wed Thu
293
293 293
293
293 293 293
293
293
293
293
293
293
293
Maximum seat arrivals
Fri
Sat Sun
Mon Tue Wed Thu
293
293 293
293
293 293 293
293
293
293
293
293
293
293
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
148
148 148
148
148 148 293
148
148
148
148
148
148
148
441
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
293 293 293
293
293 293
293
293 293 293
586
586
586
586
586
586
586
Time
Nationality
12.01 - 1.00 pm Australia
Japan
UK
USA
Swiss
France
Germany
Norway
New Zealand
South Africa
UEA
Denmark
Canada
Time
Nationality
13.01 - 2.00pm Australia
Japan
Germany
USA
France
UK
Swiss
Italy
Canada
Taiwan
New Zealand
Hongaria
South Korea
Denmark
Finland
Norway
South Africa
Time
Nationality
14.01 - 3.00PM Australia
Canada
Denmark
France
Germany
Hongaria
Italy
Japan
New Zealand
Norway
Poland
South Africa
South Korea
Swiss
Taiwan
UK
USA
UK
Total Visitor
83
24
15
11
8
7
6
4
2
1
1
1
1
164
Total Visitor
123
26
13
12
12
11
11
6
5
4
4
2
2
1
1
1
1
235
Total Visitor
92
3
2
8
7
1
8
36
6
4
2
6
9
2
3
12
22
1
224
Duration of Waiting
20
24
20
12
20
13
20
14
18
20
20
15
15
Duration of Waiting
25
20
47
24
16
13
12
14
33
60
42
28
25
5
30
15
45
Duration of Waiting
39
25
15
29
25
45
31
22
26
28
75
22
22
20
53
50
36
45
Waiting Duration * Total Visitor
1660
576
300
132
160
91
120
56
36
20
20
15
15
3201
Waiting Duration * Total Visitor
3075
520
611
288
192
143
132
84
165
240
168
56
50
5
30
15
45
5819
Waiting Duration * Total Visitor
Average
19.52
Average
24.76
Average
3588
75
30
232
175
45
248
792
156
112
150
132
198
40
159
600
792
45
7569
33.79
Time
Nationality
15.01 - 4.00pm Australia
Canada
France
Germany
Italy
Japan
New Zealand
Poland
South Korea
Taiwan
UEA
UK
USA
34 of 38
Total Visitor
92
2
7
2
1
21
1
1
10
7
1
6
11
162
Duration of Waiting
34
65
31
25
5
25
45
3
21
47
30
22
52
Waiting Duration * Total Visitor
3128
130
217
50
5
525
45
3
210
329
30
132
572
5376
Average
33.19
Maximum seat arrivals
Fri
Sat Sun
Mon Tue Wed Thu
293
293 293
293
400 293 400
400
400 138
400
278 400 183
293
278 293
183
293 265
278
278
1264
971
724
1154
678
986
848
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
293 110 293
293
183 183
293
183 293 293
183 293
586
476
476
586
476
586
879
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
183
293 293
293
293 265 265
265
265 265
265
265 148 148
293
293 293
293
293 148 293
293
148 148
148
148 293 180
344 300
293
300 180 300
398
293 180 293
300
300
1034
1343 1697
1292
1592 1814 1479
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
188
188 231
148
188 188 188
277
148 277
148
293 188 293
148
293 148
293
277 277 293
293
141 293
148 293
293 293
141 141
293
906
770
949
589
1340 1673
774
Time
Nationality
16.01 - 5.00pm Australia
Canada
France
Germany
Italy
Japan
New Zealand
South Korea
Taiwan
UK
USA
Time
Nationality
17.01 - 6.00pm Australia
Denmark
France
Germany
Italy
Japan
Japan
New Zealand
South Africa
South Korea
UK
USA
Time
Nationality
18.01 - 7.00pm Japan
Australia
South Korea
New Zealand
UK
USA
France
South Africa
Germany
Canada
South Africa
Japan
Australia
Time
Nationality
19.01 - 8.00pm Argentine
Australia
Australia
Canada
France
France
Germany
Japan
Japan
New Zealand
Norway
Poland
South Africa
South Korea
UK
UK
USA
35 of 38
Total Visitor
53
1
4
5
3
60
3
26
1
4
3
163
Total Visitor
27
1
1
2
2
101
1
4
1
9
3
3
155
Total Visitor
30
13
9
4
3
2
2
1
1
1
1
1
1
69
Total Visitor
2
9
1
2
4
1
2
91
3
2
2
1
1
21
5
1
2
150
Duration of Waiting
46
4
15
56
15
24
42
21
5
48
23
Duration of Waiting
32
15
30
10
20
26
10
30
15
22
35
84
Duration of Waiting
24
25
25
15
40
10
40
10
10
90
4
2
5
Duration of Waiting
9
27
3
10
18
15
25
19
7
20
10
4
10
25
26
7
6
Waiting Duration * Total Visitor
2438
4
60
280
45
1440
126
546
5
192
69
4944
Waiting Duration * Total Visitor
864
15
30
20
40
2626
10
120
15
198
105
252
4295
Waiting Duration * Total Visitor
720
325
225
60
120
20
80
10
10
90
4
2
5
1671
Waiting Duration * Total Visitor
18
243
3
20
72
15
50
1729
21
40
20
4
10
525
130
7
12
2919
Average
30.33
Average
27.71
Average
24.22
Average
19.46
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
293 293 277
277 293
277
293 293 293
293
293
293 293
300
300
293
863
586
1163
586 1179
863
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
293 293 293
293
293 293
293
293 293 293
130
130
586
716
586
716
586
586
586
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
293 293 293
293
293
293
293
293
293
293
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
400 293 293
400 138
400
293 400 400
293 260
293
693
431
693
986
953
693
Nationality
Time
20.01 - 9.00pm Japan
South Korea
UK
Germany
Australia
New Zealand
USA
Canada
France
Italy
Poland
Taiwan
Nationality
Time
21.01 - 10.00pm Japan
Germany
UK
USA
New Zealand
Swiss
Italy
Canada
Australia
Norway
Poland
South Africa
South Korea
Nationality
Time
22.01 - 23.00
Japan
Germany
UK
Australia
Swiss
South Korea
Nationality
Time
23.01 - 00.00
Japan
Australia
UK
Swiss
Total Visitor
72
6
5
5
5
4
2
1
1
1
1
1
104
Total Visitor
35
11
9
7
2
2
2
1
1
1
1
1
1
74
Total Visitor
71
13
8
6
1
1
100
Total Visitor
18
4
2
1
25
1906
36 of 38
Duration of Waiting
15
22
11
24
18
16
10
5
10
5
10
45
Duration of Waiting
17
26
28
30
20
8
5
45
20
1
7
2
30
Duration of Waiting
25
26
8
14
20
30
Duration of Waiting
16
12
5
3
Waiting Duration * Total Visitor
1080
132
55
120
90
64
20
5
10
5
10
45
1636
Waiting Duration * Total Visitor
595
286
252
210
40
16
10
45
20
1
7
2
30
1514
Waiting Duration * Total Visitor
1775
338
64
84
20
30
2311
Waiting Duration * Total Visitor
Average
15.73
Average
20.46
Average
23.11
Average
288
48
10
3
349
13.96
47674
25.01
Maximum seat arrivals
Fri
Sat Sun
Mon Tue Wed Thu
400
400 138
400
400 293 400
293
293 293
293
293 293 293
293
293 293
293
293 293 293
293
986
986 1017
986
986
879
986
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
400
155 122
155
155 400 260
293
130 138
130
400 293 155
400 300
400
300
400
293
293
293
300
693
978
560
978
855
693 1408
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
400
400 293
400
400 300 300
293
130 344
130
293
693
530
637
530
693
300
300
Maximum seat arrivals
Mon Tue Wed Thu
Fri
Sat Sun
293
293 293
293
293 293 293
293
293
293
293
293
293
293
APPENDIX 8
Summary of Comments
Comments noted by respondent describe on 3 classification are
1. Objection for new visa policy (system, procedure, rate, services)
2. Offer argue and suggestions in reach for great service for tourist
3. VOA policy doesn’t matters at all /no problem
1. Objection about new VOA (Visa on Arrival) policy
No
1
2
3
4
Summary of Comments
VOA can damaging the interest of Bali, decrease frequency of tourist to visiting Bali
- Choose others place and country for weekend/holiday
Quite expensive rate
- Too expensive for obtain visa
- Children should not charged to
- Spend much money for family traveling in Bali
Long procedure and slow.
- Take long time / queue to get visa
- Many steps ( pay , visa stamp, immigration ) should served to be one step only
- Need more staffs and officers to fasten the process
- There’s no adequate facilities while proceed the visa
Money of VOA policy didn’t transparently
- Where the money distribute?
- Rip off tourist
- Government raising money through the policy
2. Offers argue and suggestions
No
1
2
3
Comments
Procedure to obtain the visa
- The visa should incorporated with airline ticket
- Travel agent might help to providing the visa
- Obtain the visa from departure country
The information should spread before
- Surprise when arrived at airport, there is VOA policy
The currency rate should not in US $
- Why should be in US $, VOA is the Indonesia regulations. Its better to choose
rupiah as the rate
- US dollars might change into AUS dollars and also euro
3. VOA policy doesn’t matters at all /no problem
No
1
37 of 38
Comments
VOA policy is not matters at all
- Bali is wonderful
- Great service and quick at immigration
- Spend more money for VOA is alright with view to increase security of Bali
- VOA should distributed for local Bali, not running to Jakarta
APPENDIX 9
ARRIVAL COMPARISON - BALI VERSUS THAILAND
Nationality
Singapore
Malaysia
Turkey
China
Thailand
Total
Japan
Australia
S/Korea
UK
USA
Germany
France
N/Zealand
Switzerland
Italy
Canada
Taiwan
South Africa
Norway
Denmark
Poland
Hungary
UAE
Argentina
Finland
Total
Total (exl emerging
Netherlands
Spain
Ireland
Greece
Portugal
Belgium
Sweden
India
Austria
Ukraine
Mexico
Russia
Latvia
Slovenia
Total
Total Arrivals
2004
YTD August Bali
2001
VAR
2004
YTD June Thailand
2001
VAR
26,926
33,510
11,889
11,323
126.5%
195.9%
341,195
691,325
328,821
514,827
3.8%
34.3%
14,507
9,964
84,907
1,451
10,259
34,922
899.8%
-2.9%
143.1%
379,698
338,802
12.1%
1,412,218
1,182,450
19.4%
204,685
175,374
53,573
32,302
33,165
44,538
28,063
14,288
8,776
13,868
10,044
113,531
6,129
3,563
5,189
215,280
166,052
22,798
78,252
54,634
55,524
31,784
17,927
11,461
25,995
14,148
132,071
5,314
4,022
6,890
-4.9%
5.6%
135.0%
-58.7%
-39.3%
-19.8%
-11.7%
-20.3%
-23.4%
-46.7%
-29.0%
-14.0%
15.3%
-11.4%
-24.7%
553,246
177,853
410,063
302,124
276,309
236,703
120,907
30,344
62,882
52,077
55,179
268,133
17,667
42,131
49,890
37,073
617,165
173,414
270,658
257,889
267,560
214,421
125,323
26,948
61,716
59,773
58,718
374,415
19,507
39,769
44,737
33,374
-10.4%
2.6%
51.5%
17.2%
3.3%
10.4%
-3.5%
12.6%
1.9%
-12.9%
-6.0%
-28.4%
-9.4%
5.9%
11.5%
11.1%
1,017
567
1,634
750,306
695,716
251
2,094
1,735
846,232
823,183
305.2%
-72.9%
-5.8%
-11.3%
-15.5%
19,870
1,294
38,418
2,752,163
13,379
3,982
30,970
2,693,718
48.5%
-67.5%
24.0%
2.2%
22,785
7,323
27,623
9,986
-17.5%
-26.7%
61,089
16,591
58,718
15,521
4.0%
6.9%
2,618
4,202
5,137
4,347
4,216
1,619
4,640
9,714
3,658
6,521
61.7%
-9.4%
-47.1%
18.8%
-35.3%
22,670
124,555
144,883
25,850
24,606
127,817
104,882
23,942
-7.9%
-2.6%
38.1%
8.0%
1,289
6,786
1,486
4,411
-13.3%
53.8%
61,063
29,229
108.9%
58,703
69,658
-15.7%
456,701
384,715
18.7%
951,927
964,324
-1.3%
5,552,870
5,039,202
10.2%
Other
Note: Thai arrivals only available to June. But for comparative purposes % variances can be used
Conclusion
38 of 38
It can be seen from the above highlights that Bali could be directly loosing it's market share
in some Euopean and Scandinavian countries since Bali reflects a fall in arrivals but
Thailand indicates an increase in arrivals