GVK CSIA is the best airport in the world!

Vol. 04 Iss. 04
Jan-March 2016
GVK CSIA is the best airport in the world!
Main Feature
GVK CSIA is the best airport in the world!
Special Focus
Go Goindwal….
Recognitions. Events. Updates.
Awards galore for GVK KIAB
EDITOR SPEAK
Dear colleagues,
The year has begun on an optimistic note with many significant
developments and achievements from across our diverse
businesses.
As the enthralling T2 completes two successful years of operations,
it continues to make us stand tall and proud with the various
awards and honours it keeps adding to the brand GVK. T2 is not
just an infrastructure marvel, it is a constant source of inspiration
for us GVK-ites. It motivates us to look at every challenge as an
opportunity, strive for excellence, raise our own benchmarks and
keep aspiring for more. In February this year, GVK CSIA was rated
as the Best Airport in the World in the 25-40 million passengers
per annum category by the Airports Council International. What
makes this a huge honour is the fact that these results reflect
the best airports globally as appraised by the passengers while
they are travelling. Read on to learn more about GVK CSIA’s
achievements in the last quarter.
Also, a major development comes with the achievement of COD
for Unit – 1 of our Goindwal Sahib Thermal Power Plant in Punjab.
Our heartiest congratulations to the entire team at the project for
crossing this major milestone. This takes us a step closer towards
the full scale commissioning of this project. In the last couple of
months, GVK KIAB has also brought home much recognition for
its passenger-friendly services, green initiatives as well as cargo
operations.
COMMUNICATION CHAMPIONS
PVSS Kumar Jegurupadu CCPP
P: 08498090335
E: [email protected]
Ravi Soni
Jaipur-Kishangarh Expressway Project
P: 09784004290
E: [email protected]
Pradeep Kumar R
Gautami CCPP P: 07702003150
E: [email protected]
RSP Singh
Deoli-Kota Expressway Project
P: 0869424503
E: [email protected]
Maninder Singh
Goindwal Sahib TPP
P: 08968231111
E: [email protected]
Sandeep Kaundil
Taj Krishna
P: 09701168007
E: [email protected]
Dinesh Kumar Sharma
Shrinagar HEP
P: 09759700158
E: [email protected]
Murthy Hansi
Vivanta by TAJ
P: 09030000287
E: [email protected]
Darren Yeates
GVK Australia
P: 00061 730035608
E: [email protected]
Selvam. T
Taj Club House
P: 09282244108
E: [email protected]
Tanmay Shringarpure
GVK CSIA
P: 09820452681
E: [email protected]
Srinivas Indukuri
Taj Deccan
P: 08143036299
E: [email protected]
Saroj Maria Joseph
GVK KIAB
P: 09538882041
E: [email protected]
Resham Gupta
Taj Banjara
P: 9295001331
E: [email protected]
Kenneth R. Guldbjerg
GVK Indonesia
E: [email protected]
Raghuram Varma M
GVK EMRI
P: 09949354988
E: [email protected]
Gaurav Rastogi
GVK BIO
P: 09989959031
E: [email protected]
Ram Mohan S.V
GVK Corporate Office
P: 09966002052
E: [email protected]
Sachin Nirgun
GVK ONE
P: 09930002221
E: [email protected]
Please send your contributions/
feedback to [email protected]
In a significant development, GVK CSIA has partnered with the
Oman Airports Management Company to provide role support and
operations management services to activate and operate the new
Salalah Airport. Regarding the commercial operations at T2, our
Commercial team is gung ho in their endeavor towards making
GVK CSIA a ‘Mall with a runway attached’, and this section will
update you on the many retail and F&B outlets that have been set
up to enhance the airport experience for the passengers. Flip in to
read more about these great initiatives at GVK CSIA, Mumbai.
It is indeed heartening that GVK Deoli-Kota Expressway, GVK
ONE mall as well as GVK EMRI have been honoured for their
outstanding performance and service in their respective verticals.
With this, we bring to you another interesting issue of GVK WORLD
that’s brimming with events, updates and achievements from
across all our locations, over the last quarter.
We look forward to your support in the form of feedback and inputs
as always….
Happy Reading!!
Ram Mankekar
Corporate Communications
CONTENTS
Main Feature
GVK CSIA is the best airport in the world!
Special Focus
04
Go Goindwal….
08
Showcase
GVK CSIA’s T2: ‘A Mall with a runway attached’
14
10
Employees’ Contribution
Recognitions. Events. Updates.
Awards galore for GVK KIAB
26
Comforting angels
at GVK CSIA Airport
29
Work. Fun. Family
GVK CSIA
is the best airport in the world!
File photograph of Dr GVK Reddy, Executive Chairman, MIAL, and Mr G V Sanjay Reddy, Managing Director, MIAL,
welcoming the first departing passengers at GVK CSIA’s T2 on 12 Feb 2014
T
he GVK Chhatrapati Shivaji International
Airport at Mumbai has been rated as the
Best Airport in the world in the 25-40 million
passengers per year category by the Airports
Council International (ACI) in the
Airport Service Quality (ASQ) Awards for the
year 2015. The results reflect the world’s bestin-class airports, as appraised by the passengers
04
Jan-Mar 2016
themselves while they are traveling and the
experience is fresh in their minds.
As our readers may be aware, GVK CSIA was
earlier inducted into the ACI Director General’s
Roll of Excellence by ACI for having consistently
delivered excellence in customer service for
five consecutive years. The ASQ Awards, which
Main Feature
“GVK’s commitment lies in developing worldclass infrastructure projects that enhance
the quality of life and contribute towards
the nation’s progress. GVK CSIA’s T2 has
raised global benchmarks and has achieved
an iconic status that fills every Indian’s heart
with pride. Today, we are proud to have
created an airport where customer delight
exceeds expectations and is truly a tribute to
not just Mumbai but the entire nation.”
Dr GVK Reddy
Executive Chairman, GVK MIAL
are highly regarded in the aviation industry,
are testimony to CSIA’s continued excellence in
customer service. The 2015 survey result is the
latest feather in CSIA’s cap, adding to the several
prestigious awards won over the last two years.
The Airports Council International (ACI),
established in 1991, represents over 1800 airports
interests with Governments and international
organizations such as ICAO, develops standards,
policies and recommends practices for
airports, and provides information and training
opportunities to raise standards around the world.
ACI’s Airport Service Quality (ASQ) is the world
renowned and globally established global
benchmarking program measuring passengers’
satisfaction whilst they are travelling through an
airport. The ASQ program provides the research
tools and management information to better
understand passengers’ views and what they want
from an airport’s products and services.
GVK CSIA has also been voted as the
Best Airport in India and Central Asia at the
Skytrax World Airport Awards. This prestigious
awards ceremony recognizes product and service
quality in the world airport industry and provides
further testimony to CSIA’s continued excellence
in customer service. These results reflect the
world’s best-in-class airports, as appraised by the
passengers themselves in an online survey.
The Skytrax World Airport Awards are the most
prestigious accolades for the airport industry
voted by customers in the largest, annual global
airport customer satisfaction survey. The World
Airport Awards are a global benchmark of airport
excellence, and widely known as the Passengers
Choice Awards.
Also recognized as one of the largest air cargo
airports in India, MIAL holds the distinction of
being the first airport in the country to have
introduced a Cargo Management System and the
e-reception of export cargo. MIAL also delivered
India’s first air cargo community platform when
it launched GMAX in Dec 2013. In 2015, MIAL
launched the country’s first Cargo Mobile App as
an extension to its GMAX platform.
Jan-Mar 2016
05
Main Feature
“We started off with a vision to be among the best
airports in the world, and such awards are a validation
of the fact that our efforts towards establishing worldleading service quality are headed in the right direction.
We have continuously upgraded our services to delight
guests and offer best-in-class comfort and convenience.
Terminal 2 has been both the proving ground and
the pedestal of success for our initiatives to serve our
passengers with unwavering focus on excellence,
efficiency, safety, sustainability and environmental care.
We promise to continue to serve you better in the years
to come and delight you always.”
Mr G V Sanjay Reddy
Managing Director, GVK MIAL
“Operational excellence is one of the prime
objectives at GVK CSIA. It is notable that
the past two years have been replete with
achievements, and numerous laurels have
been bestowed upon CSIA in recognition
of our endeavours for making the airport a
remarkable experience for the passengers.
With our diligent and unwavering efforts,
we will continuously strive to position
GVK CSIA as one of the best airports in
the world that besides being the pride of
Mumbai, ensures a world class experience
for its passengers.”
Mr Rajeev Jain
CEO, GVK MIAL
06
Jan-Mar 2016
Main Feature
“The iconic status that T2 has garnered over
the last two years, fills our hearts with pride.
Ever since it has commenced operations,
it has raised global benchmarks in airport
development and has strongly positioned
India on the global map. Building upon
our strengths, we shall continue to work
relentlessly towards further strengthening
GVK’s position as an airport developer and
operator of repute.”
Mr Karthi Gajendran
President, Airport Development, GVK MIAL
Yet again, GVK CSIA has been recognized as the
‘Cargo Airport of the Year – India’ for the
second time in a row. Organized by The STAT
Trade Times for excellence in air cargo operations,
this award adds
to the impressive
tally of accolades
that MIAL has won
for its air cargo
operations, including
the Economic Times
Logistics Award
2016 in the ‘Air
Cargo Terminal’
category. MIAL’s
e-freight initiatives
have helped them
establish process
rationalization,
customer facilitation
and increased ease
of doing business
at the air cargo
terminal in Mumbai.
GVK CSIA has gained global recognition for
being an airport where customer delight exceeds
expectations and is truly a tribute to not just the
city of Mumbai but the entire nation.
Jan-Mar 2016
07
Special Focus
Go Goindwal….
G
oindwal Sahib TPP crossed a significant milestone with the achievement of COD for Unit-1 of GVK Power
(Goindwal Sahib) Ltd on 1 April 2016. The team from PSPCL also monitored full load operation for 72 hours
and declared the COD for Unit-1. With this, Unit 1 is now ready to generate 270 MW to PSPCL (Punjab Govt).
Congratulations to the project team and the support staff who overcame many challenges and worked relentlessly
towards achieving this major development. It is indeed heartening to note what was once a barren land now boasts
of a thermal power plant of 2x270 MW. We now look forward to the completion of all necessary activities for the
commissioning of Unit-2 and declare plant availability to PSPCL.
Goindwal Sahib TPP, Punjab
08
Jan-Mar 2016
Special Focus
COD for Unit-1 of GVK Power (Goindwal Sahib) Ltd
Mr Krishna Ram Bhupal, Managing Director,
GVK Power (Goindwal Sahib) Ltd., commenting on the
occasion said that, “ I would like to congratulate each
and every one at the Goindwal project office for their
dedication and hard work over the last few years which
has resulted in the successful commissioning of the first
Unit. Am confident that with their continued support, we
will similarly commission the second Unit, and declare the
plant’s availability to the Punjab State Power Corporation
Limited (PSPCL).”
The joint team of PSPCL and Goindwal Sahib TPP monitoring the operation activities
Jan-Mar 2016
09
Showcase
GVK CSIA’s T2:
‘A Mall with a runway attached’
O
ver the years, the commercial
strategy for airports across
the world has gone through a seachange, building increasing pressure
on non-aeronautical revenues for
business growth.
Statistics reveal that the more
the time passengers spend at the
airport, the more money they are
likely to spend.
Having realized this, the commercial
team at GVK CSIA T2 has taken
innovative measures to increase the
dwell time of passengers travelling
to and from the airport. Over 20
such retail and F&B brands have
been launched which are among
the firsts at any Indian airport. The
Commercial Team has been working
hard towards exploring many
innovative entertainment options
FOSSIL
10
Jan-Mar 2016
DELSEY
to improve quality and enhance the
airport experience.
The T2 Domestic Security Hold Area
(SHA) boasts of a wide range of
food and beverage options including
some specialties of Mumbai to
cater to different tastes, moods
and groups. In addition to the SHA,
unique F&B options have been
added on the landside too to cater
to the visitors.
Showcase
P
ernod Ricard India opened the first
ever Luxe Boutique in travel retail at
GVK CSIA’s T2.
The striking 550 sq ft spirits and wines
store occupies a prominent space within
T2 Departures and houses a broad
portfolio of Pernod Ricard’s premium and
rare collections under one roof. These
include its key blended scotch brands,
single malts, Martell Cognac and Absolut
vodka, as well as wines & champagnes.
The boutique also houses a digital
Interactive area created for shoppers to
learn more about the brands: they may
place a bottle on the interactive screen
and learn more about the expression,
delivered through RFID technology.
PERNOD RICARD LUXE BOUTIQUE
BURGER KING
TEA STALL
PEPPERFRY
Jan-Mar 2016
11
Showcase
Flight4Fantasy at T2, GVK CSIA
A
unique
entertainment
concept of flight
simulator has been
introduced at GVK CSIA’s
T2 Domestic Departures.
This is the first ever
flight simulator store at
any domestic airport in
India. The store has two
simulators, an actual
Boeing 737 simulator and
a Fighter Jet simulator.
The trainers are actual
pilots allowing the users to choose from the
simulation of real landing strips of airports like
Heathrow, Gattwick, Changi and more. There
are slots of 15 mins, 30 mins and 60 mins for
simulation.
Passengers are thoroughly enjoying this
experience and look forward to coming back
a little earlier the next time so that they
may enjoy their simulation time for a longer
duration. In addition to this experience, the store
also offers merchandise such as small aircraft
models, pilot badges, uniforms, key chains,
luggage tags, etc.
Boeing 737
Come and experience the thrill of flying the realistic Commercial Jet Plane. This is a 1:1 scale
simulator of the Boeing 737. You may be the Pilot of the 737 aircraft and take off and land at more
than 20,000 airports around the world. Under the guidance of trained instructors, each session is
a unique experience with a choice of airports, weather conditions and flying at different times of
the day. The person who is flying is accompanied by a guest, who may view the entire experience
from within the cockpit. This is suitable for age groups from 10 years to 60 years with appropriate
guidance.
Key features of Sim
1: 1 Scale
Fully functional design for all lights and switches to function like the real aircraft
Customised software that enables you to see over 20,000 airports around the world
Stunning surround visuals with a projector or large television screens
Full back-lit panels complete with electronic components
Aircraft type liners and seats to give realistic inside cockpit environment
Carefully crafted 5.1 Surround Audio System for maximum impact
12
Jan-Mar 2016
Special Focus
Fighter Jet
Speed thrills! Even more when seated on the 4D Fighter Jet simulator that provides users a fast-paced,
thrilling and exhilarating experience and leaves them gasping for more.
15 minutes of spellbinding 3D surround visuals accentuated by a pitch and roll movement, provide an
unmatched fun-filled time. This is an award winning design and is used by the Canadian Airforce for their
initial cadet training. You may challenge your enemies to an explosive aerial combat, join hands to knock
down hostile enemies or embark on a range of exciting stand-alone missions as your friends and family
cheer you. No prior flying experience required and no safety fears. You are the Captain and you are
in-charge of your plane in this simulator! This simulator captures the motion-based on simple gravitational
movements of the chair initiated by the user in response to the views on screen, similar to what pilots do in
the air. It is suitable for age groups from 6 years to 60 years, with appropriate guidance.
Key features of Sim
4D-3D surround visuals and pitch and roll movement
Range of exciting missions to choose from
Ease of use and caters to all age groups
The passengers are appreciating this new face of our airport and this would certainly go a long
way in building GVK CSIA as the best destination for shopping and dining!
Jan-Mar 2016
13
Recognitions. Events. Updates.
Awards galore
BIAL rated GreenCo
C
rossing another significant milestone
in the company’s green initiatives,
Bangalore International Airport Limited
has been certified GreenCo Platinum for
the Kempegowda International Airport,
Bengaluru by the GBC of Confederation
of Indian Industry (CII) in adherence to
its GreenCo Rating System. GVK KIAB is
the first and the only airport in India to
receive the GreenCo Platinum rating. The
GreenCo rating system is a first-of-its-
BIAL - Emerging Cargo Airport of the Year
B
IAL was recognized as the
‘Emerging Cargo Airport of the
Year - Region India’ at the Air Cargo
India Awards 2016. The International
Awards for Excellence were organized by
STAT TIMES, an international
multimodal transport media house. The
event was part of the Air Cargo India
2016 Conference.
STAT TIMES has been recognizing and
awarding excellence in the Air Cargo
industry for the last 26 years, placing
a special emphasis on excellence in
(L-R) Mr Pratik Mehta, Mr Halit Anlatan from Turkish Airlines, Mr Raj Andrade and
performance by air cargo operators on
Mr Vinay Varma at the awards night
a global scale. The International Awards
for Excellence are instituted in various sectors of the air cargo industry. The recipients of these awards were
nominated and voted by the worldwide readers of STAT TIMES, via an online poll.
14
Jan-Mar 2016
Recognitions. Events. Updates.
for GVK KIAB
Platinum by CII
kind in the world to assess and analyze
the environmental impact of a company’s
operations. This rating helps in defining the
path forward to ecologically sustainable
business growth.
GVK KIAB has been certified as GreenCo
Platinum rated company in line with
their specifications. Initiated by CII GBC,
this certification program was officially
launched by the Union Minister for Energy
in 2011.
GVK KIAB conferred the ‘Samman Patra’
G
VK KIAB was conferred the
‘Samman Patra’ for the year
2015-16 by the Central Excise,
Customs & Service Tax Department,
Department of Revenue, Ministry
of Finance, GoI, the apex body of
the Indirect Taxes of the country.
This award is presented to the top
performing assessees who contribute
to the government revenue and
industrial growth in the form of
highest tax payments under their
jurisdictions coupled with impeccable
record of tax compliances.
(L-R) Mr Girish K, Head, Taxation BIAL, Mr Bhaskar Bodapati, Sr Director
Finance & Support Service, BIAL and Shri Kiran Kumar A.S, Chairman ISRO
and Space Commission
Jan-Mar 2016
15
Recognitions. Events. Updates.
GVK ONE mall
Mr Sanjay Bansal - Most Influential Shopping Centre Professional
M
r Sanjay Bansal - Head,
GVK ONE has been
recognized among the ‘Most
Influential Shopping Centre
Professionals’ by the ASIA-AFRICAGCC RETAIL & SHOPPING CENTRE
CONGRESS.
He has been awarded for his efforts
to position GVK ONE as the most
preferred retail destination.
This prestigious recognition is
awarded to top 25 mall and retail
professionals, based on their past
experience and their contribution to
the modern retail.
Mr Sanjay Bansal - Head, GVK ONE, receiving the citation at a retail conclave
held at Taj Lands End, Mumbai.
Excelra showcases the new brand identity at various events
E
xcelra held the first ever screening of its new brand
identity for the external world through a series of
conferences in the month of February and March. Excelra
exhibited its revamped capabilities at American Society
for Clinical Pharmacology and Therapeutics (ASCPT), San
Diego, Molecular Med TRI-CON (MMTC), San Francisco and
Austrian Biomarker Symposium, Vienna. The visitors evinced a lot of interest in the brand and having learnt what it
stood for, they really liked the brand’s new identity.
ASCPT, San Diego
16
Jan-Mar 2016
MMTC, San Francisco
Austrian Biomarker Symposium, Vienna
Recognitions. Events. Updates.
GVK BIO wins the Global CSR Excellence
& Leadership Awards
G
VK BIO, Asia’s leading
Drug Discovery Research
and Development organization
has received the prestigious
Global CSR Excellence &
Leadership Awards in the
category of Best Environment
Friendly Project for its
‘Go Green, Grow Green’
plantation drive.
The Global CSR Awards are
constituted by the World
CSR Congress every year
on the World CSR Day and
are presented to companies
who believe in the value of
Sustainable CSR, that which is
built in the fabric of business making it a reality.
GVK BIO has achieved this
recognition for the mega
plantation drive
‘Go Green, Grow Green’
conducted in July 2015. The
event saw a huge participation
of 1000 employees and key
local Government officials
joining hands to plant over
1400 saplings of Peltophorum
ferrugunium, Pongamia pinnata
and Azadirachta indica in an
around GVK BIO’s Nacharam
and Mallapur Campus. GVK BIO
has also tied up with the GHMC
(Greater Hyderabad Municipal
Corporation) for watering and
soil maintenance of the plants
for the next 3 years.
Mr Ramesh Gambhir (Left), VP, Corporate Services and Ms Dorothy Paul, Director, Corporate Marketing receiving the
award from Dr Bhaskar Chatterjee (Centre), DG & CEO, Indian Institute of Corporate Affairs (IICA)
Jan-Mar 2016
17
Recognitions. Events. Updates.
Deoli-Kota Expressway awarded
D
eoli – Kota Expressway
Project was recognized by
NHAI for ‘Best Maintained Toll
Plaza’ as part of the NHAI Day
Celebrations held on
12 February, 2016.
The project is located on the
National Highway-12 (JabalpurBhopal-Jhalawar-Kota-BundiDeoli-Tonk-Jaipur) which is
an important link connecting
Central India to Northern India.
It is a four-lane highway starting
from km 165 to the junction of
NH-76 on Kota Bypass, on the
Deoli-Kota Section of NH-12 in
Rajasthan on a BOT basis. The
Mr Pankaj Agarwal, President - EPC receiving the award
project is part of the prestigious
National Highways Development Project (Phase III). The expressway project is one of the important corridors of
NH-12 and carries a substantial amount of both intra-state and inter-state traffic.
GVK EMRI honoured with ‘Special Mention Award’
G
VK EMRI has won the
‘Special Mention Award’ in
the e-Health category at the
6th e-North East Awards 2016 held
in Shillong, Meghalaya. GVK EMRI
has been lauded for providing
free service to the end user, which
is most beneficial to those at the
bottom of the pyramid. With its
expertise across major pillars of
management like Sense, Reach
and Care, GVK EMRI operates
across 15 states and two UTs of
India with a fleet of over 10,000
ambulances and 43,000 employees
and saves lakhs of lives.
18
Jan-Mar 2016
Mr Santanu Sarma, State Head – GVK EMRI, Assam receiving the award
Recognitions. Events. Updates.
Deoli-Kota Expressway
In pictures...
Jan-Mar 2016
19
Recognitions. Events. Updates.
GVK EMRI launches 181 service in UP
G
VK EMRI launched the Women Helpline ‘181 Mahila Asha Jyoti Line’ in Uttar Pradesh. Our
Founder Chairman and MD Dr GVK Reddy inaugurated the service along with Hon’ble CM of UP
Shri Akhilesh Yadav. Other dignitaries present included Minister of State (Independent Charge), Women & Child
Development Department Mrs Shadab Fatima, Director-GVK EMRI Mr K Krishnam Raju and Director-Project
Development Mr P. V. Prasanna Reddy.
Dr GVK Reddy along with Shri Akhilesh Yadav and other dignitaries at the launch ceremony
20
Jan-Mar 2016
Recognitions. Events. Updates.
GVK EMRI ventures in to Sri Lanka
G
iving back to the society by reaching out
to the masses maybe accorded as one of
the best means of contributing towards societal
upliftment. And GVK couldn’t have fulfilled it better
by providing emergency response services to around
800 million people across 15 states and two UTs
of India. With a fleet of over 10,000 ambulances
and 43,000 employees, GVK EMRI 108 services
are reaching out to the poorest of the poor in rural
areas under a PPP framework.
With support from the State Govts, national and
international partners like Stanford School of
Medicine, USA and well-trained staff, GVK EMRI
has been providing efficient and round-the-clock
services dedicated towards the cause of saving
hundreds of lives every day. Very soon, the 108
GVK EMRI services would expand cross-border
presence in Sri Lanka too. It is a PPP venture
between GVK EMRI, the world’s largest integrated emergency response service and the Sri Lankan Govt. This would not
only help provide emergency care but also create employment opportunities for the local population. The ambulances
are being assembled at a local factory in Colombo and would be ready for use soon. In its first phase, GVK EMRI plans to
recruit 550 Sri Lankans including 250 Emergency Medical Technicians, 250 drivers and 50 emergency response officers.
With 88 ambulances being launched initially, the service would commence in the western and southern provinces and
would be further extended to other provinces as well.
First Responder Bike Launch, Chennai
Hon’ble Chief Minister of Tamil Nadu
Ms J. Jayalalithaa flagged off 41 First
Responder bikes in Chennai
Jan-Mar 2016
21
Recognitions. Events. Updates.
GVK EMRI plays a pivotal role
during Medaram Jatara, Telangana
C
elebrated in the state of Telangana, Medaram
Jatara is a tribal festival honouring the goddesses
of the region. It commemorates the fight of a mother and
daughter, Sammakka and Saralamma, with the reigning
rulers against an unjust law. Held every two years, Medaram
Jatara attracts the largest number of devotees in our country
after the Kumbh Mela. Millions of devotees from various
Indian states come to celebrate this festival spread over
four days. This fair is said to be the largest congregation of
tribal communities in the world. This year around 1.3 crore
pilgrims visited the festival. GVK EMRI organized 14 medical
camps and positioned 15 ambulances to provide emergency
support. It handled around 755 emergency cases throughout
the festival.
22
Jan-Mar 2016
Recognitions. Events. Updates.
GVK EMRI offers support during Kumbakonam
Mahamaham Festival, Tamil Nadu
T
he once in 12 years Mahamaham festival was held in Tamil Nadu. The 11-day festival witnessed a massive
turnout of around 40 lakh devotees from
across the state and the country. The Govt of
Tamil Nadu had made elaborate arrangements
and GVK EMRI played a pivotal role during the
festival.
A total of 34 ambulances and 11 bike
ambulances were deployed in view of the huge
rush envisaged. A team of around 200 EMTs and
Pilots from various districts were requisitioned.
The entire crew was provided training on road
management, awareness about the routes and
location of Advance Emergency centres set up by
the Health Dept.
Jan-Mar 2016
23
Recognitions. Events. Updates.
School children visit GVK ONE mall
24
Jan-Mar 2016
Recognitions. Events. Updates.
Partnering for Success
Role Support for Salalah Airport
GVK and Oman Airports Management Company have partnered to establish Salalah Airport as a
benchmark for excellence through deployment of technical expertise, institutionalizing knowledge transfer,
respecting values and culture and ensuring good governance. GVK provided role support and operations
management augmentation services to successfully activate and operate the new Salalah Airport.
G
GVK’s 3600 Airport Solutions:
GVK has deputed experienced Airport
Management Professionals to hand hold
OAMC staff to manage daily operations
and has also provided knowledge sharing
and training to OAMC Staff.
VK Team provided continuous guidance, advice and
support to OAMC team that resulted in effective
Management of the Salalah Airport and also provided
On Job Training to OAMC staff. The GVK Team support
aided Continuous Improvement of OAMC staff especially
in some critical Regulatory issues pertaining to Rescue
and Fire Fighting. In addition to day to day management
support of the airport, many knowledge transfer sessions
have been conducted covering various aspects of airport
operations such as ICAO Annexures, Low Visibility
Procedures and Airport Minima, Ground Markings,
Obstacle Limitation Surfaces, Passengers with Reduced
Mobility management, Trolley Management, Works
Control in Terminal as well as Airside, Skills for Good
Customer Service, Objective Setting and Appraisal Systems, Kerbside
Management, and Definition of Airport KPI’s. Besides on-job knowledge
transfer, some new facilities and procedures were created and all SOPs
have been reviewed and updated and the OAMC team has been trained
on the same.
Terminal – Trolley Management through SLA’s, Transfer transit and
interline passenger/baggage handling, Handling unattended baggage,
Kerbside Management, Works Control, Snag Management, Handling
unruly passengers and Lost & Found at the airport.
Airside – Works control close to runway, displaced threshold and
calculation involved, simultaneous pushback procedures, wildlife
management and Perimeter inspection etc.
GVK’s methodology to provide role support was based on the review
of existing processes and SOP’s, identifing gaps, providing solutions,
engaging stakeholders and implementing and review the status.
Apart from knowledge sharing sessions, the GVK Team used various
innovative techiniques to ensure maximum uptake by the audience, like
‘e-learning’ and ‘train the trainer’. Key topics covered were Baggage
Handling System, ICAO Annexes, Business Etiquette, Handling
passengers without documents, Training Need Analysis and Customer
Service. Learnings have been imparted on topics like interpersonal skills,
preparing and conducting appraisals, report writing, e-mail etiquette
and time management.
Jan-Mar 2016
25
Comforting
Angels
at GVK CSIA Airport
What does one feel enroute
the airport?
I
So what better than having
those lovable pets to soothe
the frazzled nerves of the
hassled passengers by that pat,
a cuddle and an embrace?
26
Jan-Mar 2016
s it the excitement of the upcoming adventure
imagining the picturesque locales? Or perhaps a
little anxiousness about the first day at a dream job in
a global city? Or maybe a heavy heart thinking of the
many good-byes at the airport.
Either way, the physical stress caused by the
preparation of the trip, braving the city’s traffic to
reach the airport in time and clearing the security and
immigration processes sometimes tends to dampen
the spirit. And for some, the monotony of the same
journey introduces an element of boredom as well.
So how can the airport assist the passengers as they
prepare for their upcoming journey?
Probably by some extra care, that warmth or by
walking that extra mile along, making the passengers
feel at home.
We, at CSIA, took upon ourselves the challenge
to come up with a creative way of delighting our
passengers. We walked around the length and breadth
Employees’ Contribution
GVK CSIA’s Comforting Angels: Customer Feedback
“I think this is the sweetest thing to
happen to the airport! Loved meeting
Peppe & Sunshine! So happy and
charged up before the travel!”
“Interacted with 2 true Animal Angels
Peppe & Sunshine. Really adorable
and brought a big smile on our faces.
They are truly lovable and cute.”
Manjari Fadnis, Passenger
Aarti Bhatia, Passenger
of the airport, experienced every nook and corner,
went through all the possible permutations of what
the passengers go through to come up with a unique
solution that the passengers would love and embrace.
And we finally eureka-ed a solution that would create
delightful moments for our travellers.
As Ben Williams said, “There is no psychiatrist in the
world like a puppy licking your face.”
So what better than having those lovable pets to
soothe the frazzled nerves of the hassled passengers
by that pat, a cuddle and an embrace? Sounds like a
win-win proposition?
After winning global recognition for the robust
infrastructure that T2 boasts of, we have set our
sights on winning accolades with this unique initiative.
In line with this, we have initiated a pilot project at
the boarding gates that allows trained therapy dogs,
also known as ‘Comforting Angels’ to interact with the
passengers for some cuddling, hugging and patting.
We have joined hands with Animal Angels - the only
organization in India that works in the field of HumanAnimal Interaction and in the field of Animal Assisted
Therapy. This team of expert professionals provides
comfort, acceptance and unconditional love through
these therapeutic furry angels which are skilled and
trained to help people alleviate anxiety and cope with
depression and nervousness about the long-distance
travel.
The warm hugs, wagging tails and sloppy licks of these
little soldiers just end up cheering children, wheelchair
bound passengers, crying babies and the travellers
exhausted from long flights, layovers, waiting time and
transits.
Yet again, they prove to be a man’s best friends!!
Contributed by Anant Kiran – GVK MIAL
Jan-Mar 2016
27
Leadership Talk
GVK MIAL organizes Leadership Talk
A
s part of its Leadership
Talk Series, GVK MIAL
invited Mumbai-based sister
Shivani from Prajapita
Brahma Kumaris Ishwariya
Vishwa Vidyalaya to deliver
a series of inspirational talks
for its Senior Management.
Sister Shivani has been
a member of the Brahma
Kumaris World Spiritual
University even before 1995
and has become a renowned
spiritual teacher and an
inspirational speaker. She
conducts her courses through
public seminars and television
programs. In 2014, she was
honoured with the ‘Women of
the Decade Achievers Award’
by the ‘ALL Ladies League’
for excellence in empowering
spiritual consciousness.
Prajapita Brahma Kumaris
Ishwariya Vishwa Vidyalaya
has over 9000 centres in 137
countries and stands as an
NGO in general consultative
status with the United
Nations (UN) Economic and
Social Council (ECOSO). The
organization aims to impart
spiritual education and teach
meditation to all sections
of the society with a view
to enhance their quality of
thinking and help them lead
a stress-free life. Brahma
Kumaris do not charge for any of the spiritual services or training it provides as it believes that spiritual knowledge
is the birthright of every individual.
28
Jan-Mar 2016
Work. Fun. Family.
Gautami CCPP
45th National Safety Week 2016
Safety Exhibition
Employees’ children participating in the
Spot Painting contest on ‘Home Safety’
Safety Skit
Safety Quiz
Prize Distribution
Jan-Mar 2016
29
Work. Fun. Family.
Jegurupadu CCPP
45th National Safety Week 2016
Safety Oath
Poster drawing competition
for employees’ children
Safety Quiz
Written test for Technicians and Fire brigade on Safety
30
Jan-Mar 2016
Work. Fun. Family.
Fire fighting demo by the security crew
Prize Distribution
GVK BIO
45th National Safety Week 2016
GVK BIO celebrated ‘Safety Week’ from 4-10 March, 2016 to promote and increase awareness about the importance
of having safe working conditions and being responsible towards safety. Various activities and contests like Best Safety
Slogan, Best Safety Poster, Safety Quiz and Fire Drill Exercise were conducted during the week for GVK BIO and Inogent
employees including the contract staff.
Safety Pledge
Safety Quiz
Jan-Mar 2016
31
Work. Fun. Family.
Goindwal Sahib TPP
45th National Safety
Safety March
Speech by Mr Bivash Chandra Ghosh, VP-O&M
Extempore
Safety Pledge
32
Jan-Mar 2016
Work. Fun. Family.
Week 2016
Safety poster competition for kids
Safety Quiz
Prize distribution by Mr John Fernandes, Director Operations, GVKPIL
Jan-Mar 2016
33
Work. Fun. Family.
‘ONLY’ celebrates 1st Anniversary
at GVK ONE mall
The international apparel
brand ‘ONLY’ completed one
successful year at GVK ONE
mall. On the eve of their
1st Anniversary, Mr Sanjay
Bansal, Head – GVK ONE graced
the celebrations as the
Chief Guest at the brand’s
exclusive showroom.
34
Jan-Mar 2016
Work. Fun. Family.
Celebrities at
Renowned personalities VJ Bani and Kris Gethin interacted with the visitors at GVK ONE mall on Healthy Living
and Physique. They also briefed everyone about the launch of KRIS GETHIN World Class Gym in Hyderabad.
Ranked 2nd, Kris Gethin is Natural World Champion and the Director of trainers for Physique Global, who has
transformed Bollywood stars like Hrithik Roshan, John Abraham, Mahesh Babu, Ranveer Singh and many more.
Training at Jaipur-Kishangarh Expressway
A Refresher Training was conducted for all Toll Collectors as part of the Continuous Training Program
Jan-Mar 2016
35
Work. Fun. Family.
Picnic for TAJGVK associates
Taj Banjara, Taj Deccan and Vivanta by Taj organized picnics for the associates. Everyone bonded over
fun games and activities and had a good time. It was a quite refreshing experience for all.
Taj Banjara
Taj Deccan
Vivanta by Taj
36
Jan-Mar 2016
Work. Fun. Family.
Taj Banjara
Clean India Drive
Taj Banjara associates led the Clean India Drive at
the Banjara Lake periphery.
Taj Banjara imparts skills to students
Taj Banjara provided a platform for hospitality
exposure to students of O2 Skill Center. The
students were very excited and had a good
interaction with the respective area in-charge, the
General Manager and a few Heads of Departments.
CSR initiative at Taj Club House
Team Taj Club House visited the Christian Mission Services, a charitable organization as part
of its CSR initiatives. They served snacks to the children and spread awareness on hygiene
and cleanliness.
Jan-Mar 2016
37
Work. Fun. Family.
Exhibition cum Sale of watches
Taj Banjara
An exhibition cum sale of Fastrack
watches organized for the associates
Vivanta by Taj
An exhibition cum sale of Titan watches
organized for the associates
Participation in HRATS Cricket tournament
Taj Banjara
38
Jan-Mar 2016
Holi celebrations...
Abhishek Purwar, Shrinagar HEP
Prashant Chintal, GVK CSIA
Raju Mehta, GVK CSIA
Jan-Mar 2016
39
Work. Fun. Family.
Women’s Day
Gautami CCPP
GVK CSIA
Taj Banjara
Pot painting
Message writing
40
Jan-Mar 2016
Handkerchief designing
Work. Fun. Family.
celebrations
Taj Deccan
Taj Krishna
Vivanta by Taj
Jan-Mar 2016
41
Work. Fun. Family.
Women’s Day celebrations
GVK EMRI, Chhattisgarh
GVK EMRI, Himachal Pradesh
GVK EMRI, Tamil Nadu
Saviour on Two Wheels
T
his year, 8 March, International Women’s
Day, was very special for GVK EMRI – Tamil
Nadu. Ever since the launch of First Responder
Bike ambulances, Ms Sandhya, a 22-year old
Emergency Medical Technician with GVK EMRI has
been the talk of the town for her efficient service
during emergencies.
The only woman among 10 other EMTs, she
has been honoured for her selfless service to
the society and has been rewarded for her
contribution towards societal upliftment.
42
Jan-Mar 2016
Work. Fun. Family.
GVK Corporate Office
Haemoglobin Check-up Camp
A Haemoglobin check-up camp set up for the employees at the Corporate Office, Hyderabad
Shrinagar HEP
First Responder Training
The 330 MW Shrinagar HEP employees underwent a First Responder Training, conducted by experienced trainers
from GVK EMRI, Dehradun. At the end of the session, Mr Sanjeev Kumar Jha, GM - O&M distributed the participation
certificates and first-aid user manuals to all the trainees. A special mention goes out to Mr T Raja Ratna Reddy,
HSE In charge and HR & Admin Team for successfully coordinating this training program.
Jan-Mar 2016
43
Work. Fun. Family.
Best Day of My life
An opportunity to meet Hon’ble Ex-President Dr APJ Abdul Kalam
Bhaskarjyoti Borthakur (2nd from Right),
GVK EMRI, Assam shared a rare pic of
his meeting with the Ex-President when
he last visited the complex
GVK EMRI-Lucknow
Celebrations...
Ms Shikha Bharti, Fleet Dept participated in the ‘Workstation
Decoration Contest’ and was adjudged the winner
Recognitions...
An EMT and a Pilot were
honoured by HR Head, Lucknow.
They saved a life by arriving at
the emergency spot within ten
minutes of receiving the call
44
Jan-Mar 2016
Work. Fun. Family.
GVK Wallmag across locations
GVK EMRI-Chhattisgarh
GVK EMRI-Uttarakhand
GVK EMRI-Madhya Pradesh
GVK EMRI-Meghalaya
GVK EMRI-Assam
GVK EMRI-Head Office, Hyderabad
Jan-Mar 2016
45
Leisure Time
Why was the ant
so confused?
There is a clerk at the butcher
shop, he is five feet ten inches
tall, and he wears size 13
sneakers. What does he weigh?
Which month
has 28 days?
What word in the English
Language is always
spelled incorrectly?
If you were running a race,
and you passed the person
in 2nd place, what place
would you be in now?
Funny riddles
What word begins
and ends with an
‘e’ but only has one
letter in it?
When the water
comes down, i.e
when it rains, I go
up. What am I?
If a farmer has 5 haystacks in
one field and 4 haystacks in the
other field, how many haystacks
would he have if he combined
them all in another field?
I can’t hear or speak
anything, but I always
tell the truth. What am I?
The more and more you
take me further, the
more and more you leave
me behind. What am I?
Meat, Incorrectly, You would be in 2nd. Well, you passed the person in second place, not first., One. If he combines all of his haystacks,
they all become one big one, Footsteps, A mirror, An umbrella, Envelope, All of them of course!, Because all his uncles were “ants”.
46
Jan-Mar 2016
Leisure Time
Crossword
Find six-letter words from the crossword below
ABSO R B C A D B A T T T Z
CDY P D A D F C A M E R A P
T
E
S
Q
W
A
S
F
E
B
A
R
B
E
R
I CTF H C G S D OW R V D K
OC E G G Y O O U O B A L F K
NCMTYTU K A NI MA LM
E
P
O
G
Y
Q
Y
A
D
M
I
R
E
J
J
C
O
U
Q
W
U
U
E
V
C
R
C
C
V
O
A J YW R Y B U I V V F T I L
N
K
Y
R
T
P
A
Q
C
B
O
N
O
D
U
DTOD O U B L E J N G Y D T
L
G
Q
S
S
T
O
Q
P
O
O
L
T
W
D
E
X
C
U
S
E
W
C
K
F
Q
G
D
T
S
FHA F C O L O U R F J T H S
FEDT Y Y E T W I V U F O C
HVE R U U R T R Z V O B H S
U
D
E
T
O
I
I
O
R
Z
P
T
Q
F
S
UDT R Y O O N U Y T Y D V S
Down: Action, System, Bowler, Frizzy, Advice, Candle, Cotton
Answers
Across: Absorb, Camera, Barber, Animal, Admire, Double, Excuse, Colour
Jan-Mar 2016
47
Reader Speak
Readers’ Feedback
“I liked the GVK QUIZ questions.
They are informative and may be
on the next KBC – by Amitabh.”
Mr Pankaj Srivastava
AOR Team, GVK CSIA
“Good presentation; good layout of the
articles and pictures. Good coverage of
the events across all units of the group.
Keep up the good work.”
Mr John Fernandes
Director Operations GVKPIL
“Excellent matter and presentation. Congratulations to the
Corporate Communications team.”
Mr Gurbeer Singh Chawla
Editor – Corporate Chhattisgarh, Corporate Insight
“Overall, the magazine looks good. It is an excellent platform that gives us updates
about other group companies as well. The communication tools like
GVK WORLD, GVK QUIZ, GVKonnect, GVK Highlights and festive greetings etc. are
great engagement initiatives from the Corporate Communications team.”
Mr Girinandan
Corporate Services, GVK BIO
“The magazine looks good. It captures all updates across our verticals. In the last
issue, I enjoyed reading the stories – ‘Redefining Hospitality’ and ‘Racket Buddy’
the most. Also, the festive greetings shared by the Corporate Communications
Team are the best. Many employees here use these to wish their family and
friends. Providing information on ‘Significant Days of the Month’ is also very
useful.”
Mr R. Pradeep Kumar
Gautami CCPP
48
Jan-Mar 2016
Retail Area at GVK CSIA T2
www.gvk.com
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