Overview 2010

OVERVIEW
2010
CONTENTS
BE FREE TO MOVE ABOUT
04 IN ORDER TO MEET TOGETHER
06 AND BETTER SHARE EACH MOMENT
08 IN A SAFE AND PLEASANT ENVIRONMENT
02
12/ OUR COMPANY: PROFILE & GOVERNANCE
14
18
20
22
26
28
INDICATORS
LOCATIONS
MESSAGE FROM THE CHAIRMAN AND CHIEF EXECUTIVE OFFICER
CORPORATE GOVERNANCE
MANAGEMENT COMMITTEE FRANCE
MERGER PROJECT
30/ OUR ACTIVITIES: OUR KNOW-HOW IN ACTION
32 A TRUSTED PARTNER
SPOTLIGHT ON MOROCCO
36 THE CASE OF FRANCE AND THE NETHERLANDS
38 EXAMPLES FROM OTHER COUNTRIES
34
40 MOBILITY INNOVATOR AND INTEGRATOR
SPOTLIGHT ON AUSTRALIA
44 SPOTLIGHT ON FRANCE
46 THE CASE OF PORTUGAL AND THE TRANSDEV SCHOOL OF MANAGEMENT
48 EXAMPLES FROM OTHER COUNTRIES
42
50 A SOCIALLY RESPONSIBLE PARTNER
SPOTLIGHT ON FRANCE
54 THE CASE OF CANADA AND THE UNITED KINGDOM
56 EXAMPLES FROM OTHER COUNTRIES
52
58 SUBSIDIARIES, NETWORKS AND ACTIVITIES
OVERVIEW
2010
TRANSDEV
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2
BE FREE TO
MOVE ABOUT...
Mobility is a basic right. In fact, other rights can
depend on it, such as having access to social benefits,
jobs or goods and public services. That is a noble cause
– the enabling of each individual’s right to enjoy liberty
without going against the general good. However, that
kind of liberty supposes the availability of public transport
that is varied, accessible, practical, reliable, clean
and efficient.
TRANSDEV
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3
4
...IN ORDER TO
MEET TOGETHER...
Bringing people together is the job of the men and
women of Transdev: drivers, maintenance personnel,
engineers and sales staff who put their skills on the line
in the pursuit of a shared ambition. In all the countries
where the company operates, they invest their
energy alongside local customers in order to imagine
multimodal transport networks which meet every
passenger’s expectations.
TRANSDEV
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5
6
...AND
BETTER SHARE
EACH MOMENT...
Making sure that each person’s journey takes place
under the best conditions is also having a say in quality
of life, social cohesion and the sustainable development
of local communities. Even more, it shows respect for the
world in which we live. Deploying efficient mobility solutions
together, we begin to turn into reality the promise of greener
cities and a greener life.
TRANSDEV
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7
8
...IN A SAFE
AND PLEASANT
ENVIRONMENT.
That is why Transdev says it is an innovator and
integrator of sustainable mobility solutions. Our mission
is to help local authorities to anticipate change, plan
for different modes of mobility, and then to make those
projects a reality by building transport “ecosystems” which
blend service excellence with financial performance and
respect for the environment.
TRANSDEV
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9
10
BE FREE TO MOVE ABOUT
IN ORDER TO MEET
TOGETHER AND BETTER
SHARE EACH MOMENT
IN A SAFE AND PLEASANT
ENVIRONMENT
Mobility is a basic right. In fact, other rights can depend on it, such as having
access to social benefits, jobs or goods and public services. That is a noble
cause – the enabling of each individual’s right to enjoy liberty without going against
the general good. However, that kind of liberty supposes the availability of public
transport that is varied, accessible, practical, reliable, clean and efficient.
Bringing people together is the job of the men and women of Transdev: drivers,
maintenance personnel, engineers and sales staff who put their skills on the line in
the pursuit of a shared ambition. In all the countries where the company operates,
they invest their energy alongside local customers in order to imagine multimodal
transport networks which meet every passenger’s expectations.
Making sure that each person’s journey takes place under the best conditions
is also having a say in quality of life, social cohesion and the sustainable
development of local communities. Even more, it shows respect for the world in
which we live. Deploying efficient mobility solutions together, we begin to turn into
reality the promise of greener cities and a greener life.
That is why Transdev says it is an innovator and integrator of sustainable
mobility solutions. Our mission is to help local authorities to anticipate change,
plan for different modes of mobility, and then to make those projects a reality
by building transport “ecosystems” which blend service excellence with financial
performance and respect for the environment.
TRANSDEV
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11
12
OUR
COMPANY
14
INDICATORS
18
LOCATIONS
20
MESSAGE FROM THE CHAIRMAN AND CHIEF EXECUTIVE OFFICER
22
CORPORATE GOVERNANCE
26
MANAGEMENT COMMITTEE FRANCE
28
MERGER PROJECT
PROFILE
& GOVERNANCE
Transdev is an international passenger-transport
company and a subsidiary of the French public sector
financial organisation Caisse des Dépôts.
It participates in the sustainable development of transport
networks and services in ten countries on four continents.
Its anticipation of transport needs and an overall
expertise relative to the transport chain positions the
company as an innovator and integrator of mobility
solutions in the service of all passengers.
TRANSDEV
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13
14 OUR COMPANY
INDICATORS
THE ESSENTIALS
ABOUT TRANSDEV
Founded in 1990, Transdev today is among the major players in the multimodal
passenger-transport business both on a European and an international scale.
In 2010 in an increasingly tough competitive environment, its performance
underlined the resilience of its economic model. A socially-engaged company in
the pursuit of responsible development throughout its territories, Transdev adheres
to practices in corporate governance which are in line with the values of its main
shareholder, French institution Caisse des Dépôts.
THE TRANSDEV GROUP, AT THE HEART OF MOBILITY
WORLD
MARKET
LEADER
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10 COUNTRIES
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CORPORATE OWNERSHIP STRUCTURE
SHAREHOLDERS
INTEREST PERCENTAGE
48.7%
51.3
%
FINANCIÈRE
TRANSDEV
CAISSE DES DÉPÔTS
25.6 %
74.4
%
CAISSE DES DÉPÔTS
RATP
SOLID ECONOMIC PERFORMANCE
A MULTIMODAL OPERATOR
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TRANSDEV
OVE RVI E W 2 010
15
16 OUR COMPANY
INDICATORS
THE KEY ISSUES
IN PUBLIC TRANSPORT
Around the entire world, the question of transport is at the heart of the issues
for society, the economy and the environment. Our ambition is to participate
in the creation of sustainable mobility “ecosystems” featuring public transport
in order to live better together in our cities and our local communities.
REDUCE THE ENVIRONMENTAL
IMPACT OF TRANSPORT
TOWARDS A NEW DIVISION
OF PUBLIC SPACES
GREENHOUSE GAS EMISSIONS
BY TRANSPORT MODE
2 % of GDP in the
(In CO2-equivalent grams per passenger and per kilometre).
4WD VEHICLE
(DRIVER ALONE)
450
FAMILY CAR
320
AIR TRAVEL
270
HYBRID VEHICLE
160
COMPACT AUTOMOBILE
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20-25 minutes
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BUS
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TRAIN
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65
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WALKING / BICYCLE
10
TRIPS IN CITIES BY MODE
Note: emissions generated by the respiratory and physiological
processes of a walker or a bicyclist.
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9
27%
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BICYCLES
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2
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TWO-WHEEL
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OF SUSTAINABLE VALUE
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NEW MODELS
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JOBS CREATED THROUGH PUBLIC TRANSPORT
WITHIN THE EUROPEAN UNION
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AUTOMOBILE IN
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AUTOMOBILES
170
AUTOMOBILES
TRANSDEV
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17
18 OUR COMPANY
LOCATIONS
A WORLDWIDE
PRESENCE
The Transdev group generates two-thirds of its business outside of France.
France and the Netherlands are its two largest markets. Today, the
international dimension of the Transdev brand is acknowledged in each
country where it operates. Furthermore, its name is synonymous with
innovation and quality of service. Each subsidiary benefits from expert
support and methods which are available to the entire company, while
preserving a large degree of autonomy in decision-making within the
scope of local operations.
CANADA
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TRANSDEV
OVE RVI E W 2 010
19
INTERCITY AND
INTERNATIONAL
EXPRESS LINES
About 500 regularlyscheduled transnational
transport lines flow
through Western and
Northern Europe:
Germany, the United
Kingdom, Denmark,
Spain, Portugal, France,
Switzerland, Croatia, the
Czech Republic, Serbia
and Scandinavia.
GERMANY
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MOROCCO
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AUSTRALIA
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20 OUR COMPANY
MESSAGE FROM THE CHAIRMAN AND CHIEF EXECUTIVE OFFICER
A WATERSHED YEAR
SOLID PERFORMANCE
IN AN UNCERTAIN ENVIRONMENT
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AFTER THE RECESSION COMES CHANGE
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“While competition in our markets has surged and
moved into the international arena, we see this as
an opportunity for market dynamics to be a real lever
that drives progress in public transport to the benefit
of people everywhere.”
JOËL LEBRETON, Chairman and Chief Executive Officer.
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A FORWARD-LOOKING PROJECT
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TRANSDEV
OVE RVI E W 2 010
21
22 OUR COMPANY
CORPORATE GOVERNANCE
IN THE SERVICE
OF A SHARED PROJECT
FRANCIS CHAPUT,
Director, France.
PIERRE-FRANÇOIS GOUIFFÈS,
Group Deputy Managing Director, Finance.
JEAN-PIERRE GOUTEYRON,
Secretary-General,
Human Resources Director.
JOËL LEBRETON,
Chairman and Chief Executive Officer.
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DOMINIQUE GAUTHIER,
Executive Committee Member.
BOARD OF DIRECTORS
Joël Lebreton
Chairman and Chief Executive Officer,
Transdev
Financière Transdev,
represented by Julien Français
Director – Environment, Infrastructure and
Services – Business Development and Direct
Investment Department, Caisse des Dépôts
Caisse des Dépôts,
represented by Sabine Schimel
Group Head Business Development
and Direct Investment Department,
Caisse des Dépôts
Compagnie des Alpes,
represented by Jean-Pierre Sonois
Director
Alain Le Duc
Chief Financial Officer, RATP
Jean-Marc Janaillac
Managing Director, Group
Development, RATP
Pierre Mongin
Chairman
and Chief Executive Officer,
RATP
Michel Blangy
Director
Philippe Segretain
Director
HUBERT GUYOT,
Chief Executive Officer, Connexxion.
TRANSDEV
OVE RVI E W 2 010
23
24 OUR COMPANY
CORPORATE GOVERNANCE
LOOKING AT 2010...
AND BEYOND
1 - HUBERT GUYOT,
Chief Executive Officer,
Connexxion.
1
2
2 - BRUNO BRUINS,
Chief Customer Relations
Officer, Connexxion.
3 - CHARLIE BEAUMONT,
Chief Executive,
International Division.
3
4
4 - STÉPHANE LAPUJOULADE,
Innovation and
Development Director.
JEAN-PIERRE GOUTEYRON, SECRETARY-GENERAL,
HUMAN RESOURCES DIRECTOR
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DOMINIQUE GAUTHIER, COMEX MEMBER
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PIERRE-FRANÇOIS GOUIFFÈS,
GROUP DEPUTY MANAGING DIRECTOR, FINANCE
HUBERT GUYOT, CHIEF EXECUTIVE OFFICER,
CONNEXXION
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CHARLIE BEAUMONT, CHIEF EXECUTIVE,
INTERNATIONAL DIVISION
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BRUNO BRUINS, CHIEF CUSTOMER RELATIONS
OFFICER, CONNEXXION
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FRANCIS CHAPUT, DIRECTOR, FRANCE
STÉPHANE LAPUJOULADE,
INNOVATION AND DEVELOPMENT DIRECTOR
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TRANSDEV
OVE RVI E W 2 010
25
26 OUR COMPANY
MANAGEMENT COMMITTEE FRANCE
FRANCE: A CORPORATE
GOVERNANCE MODEL
IN LINE WITH THE KEY STAKES
In 2010, France, a historic seat of expertise in the company has evolved a model
of governance adapted to its new dimension. The Management Committee
France ensures business coordination with Group functional departments and
its representation within the Comex.
1
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2
“Marketing jobs in transport are
right in step with trends in general.
They involve targeting the Internet,
social networking, CRM and more.
Multimodal and multiservice,
our approach to the customer
is personalised, responsive and
interactive, focused on real-time
information services, digital sales and
contactless payment. Our marketing
teams deploy digital design solutions
for integrated mobility services that
ease the tailored use of a broad
spectrum of transport modes, adapted
to each area.”
BRIGITTE RABAUD,
Marketing Director, France.
—
3
1 - BRIGITTE RABAUD,
Marketing Director, France.
2 - JEAN-MARC MORAWSKI,
Human Resources Director,
France.
3 - JEAN-FRANÇOIS SOULET,
Urban Business Development
Director, France.
“Taking into account the safety factor – and above all the environment – in network management
systems is an important side of current tenders. In a period of swift technological evolution due to energy
considerations (hybrids, all-electric, etc.), fleet management policy optimisation and maintenance are
also major points at stake. Finally, the digital service explosion, along with passenger information in sales
and distribution, represent strong motivation for improvement in customer services. It is up to us continually
to innovate, counting on our specialised work groups to rise to the challenges.”
HERVÉ DE LA MORSANGLIÈRE, Industrial Department Director, France.
—
1
“The year 2010 was busy, challenging
and complex due to the merger
project – a time of high stakes and
demanding customers. We have
grown stronger from the experience,
more professional and more closeknit. We have taken the measure of
the year and adapted structures in
France for efficiency. We are ready
for a new start. In response to new
customer expectations, we have had
to come up with new ways of listening,
make new commitments and use new
know-how. Our new company which is
set to emerge in 2011 will enable us to
respond to those expectations better
and facilitate even more efficient and
sustainable management.”
JEAN-FRANÇOIS SOULET,
Urban Business Development Director,
France.
—
2-3-4
“In a business sector undergoing rapid
change and with each day bringing
new competitors, it is essential that we
know not only how to retain the best
talent, but also how to attract new
talent. That is a basic condition for us
to meet tomorrow’s challenges. In a
context of constantly accelerating
globalisation, the development of
technical expertise and management
skills, the consolidation of our career
management approach and the
strengthening of our image as an
attractive employer are all key
success factors. Those are HR France’s
management priorities together with
an ongoing dialogue with the relevant
employee representative bodies
(French: IRP*).”
JEAN-MARC MORAWSKI,
Human Resources Director, France.
—
1 - FRANCIS CHAPUT,
Director, France.
2 - HERVÉ DE LA MORSANGLIÈRE,
Industrial Department Director,
France.
3 - DENIS DEMEULENAERE,
Administrative Director, France.
4 - BERNARD STUMPF,
Director, Paris region
and Overseas Division.
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TRANSDEV
OVE RVI E W 2 010
27
28 OUR COMPANY
MERGER PROJECT
TRANSDEV AND
VEOLIA TRANSPORT:
COMMITMENTS MET
In July 2009, the project was announced to merge Transdev and Veolia Transport
teams and businesses. That was the fruit of high aspirations: unite the forces of two
great companies in the public transport arena in order to create a world market
leader in sustainable mobility – the most international, the most multimodal and the
most innovative. In 2010, thanks to everyone’s support, this great project has progressed
on schedule with its objectives and in compliance with the commitments of the two
parties. Highlights:
JANUARY
THE FOUNDATIONS
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THE INDUSTRIAL PROJECT
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APRIL
A MILESTONE SOCIAL
ACCORD
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MAY
JUNE
THE TWO PARTNERS
OFFICIALLY “INK” THEIR
MERGER PROJECT
THE REGULATORY
AUTHORITIES EXAMINE
THE PROJECT
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INTEGRATION WORKSHOPS
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FOLLOW-UP ON
DIVESTMENT PROJECTS
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H1 2011
CLOSING THE DEAL,
THE LAST STEP
IN THE MERGER
29
From left to right: Joël Lebreton, Transdev Chairman and
Chief Executive Officer, Augustin de Romanet, Chairman
and Chief Executive Officer of Caisse des Dépôts,
Antoine Frérot, then Chief Executive Officer of Veolia
Environnement and now Chairman and Chief Executive
Officer of Veolia Environnement, and Cyrille Du Peloux,
Chief Executive Officer of Veolia Transport.
TRANSDEV
OVE RVI E W 2 010
The signing of a merger protocol is announced 5 May
2010, stipulating a number of steps, leading up to the
operation’s closing.
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JULY
PUBLICATION
OF A “WHITE BOOK”
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AUGUST
A “NUANCED” GREEN
LIGHT FROM THE
EUROPEAN COMMISSION
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SEPTEMBER
2010
INTEGRATION
WORKSHOPS, PHASE 2
PRESENTATION
OF “BLUE PRINTS”
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DECEMBER
SNV@QCR
@MHON
GREEN LIGHT FOR FRANCE
AND THE NETHERLANDS
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30
OUR
ACTIVITIES
32 A TRUSTED PARTNER
34
SPOTLIGHT ON MOROCCO
36
THE CASE OF FRANCE AND THE NETHERLANDS
38
EXAMPLES FROM OTHER COUNTRIES
40 MOBILITY INNOVATOR AND INTEGRATOR
42
SPOTLIGHT ON AUSTRALIA
44
SPOTLIGHT ON FRANCE
46
THE CASE OF PORTUGAL
AND THE TRANSDEV SCHOOL OF MANAGEMENT
48
EXAMPLES FROM OTHER COUNTRIES
50 A SOCIALLY RESPONSIBLE PARTNER
52
SPOTLIGHT ON FRANCE
54
THE CASE OF CANADA AND THE UNITED KINGDOM
56
EXAMPLES FROM OTHER COUNTRIES
OUR KNOW-HOW
IN ACTION
Public transport networks are built and managed on a local
scale. Transdev’s development abroad meets that requirement
for an approach sensitive to local cultures, while, at the same
time, benefitting from the experience of a multicultural company.
In each country where the company has a presence, public
transport modernisation along with the diversification of transport
solutions are based on solid alliances between players who share
the same goals for the creation of sustainable value.
TRANSDEV
OVE RVI E W 2 010
31
32 OUR KNOW-HOW IN ACTION
A TRUSTED PARTNER
In order to develop coherent, manageable, innovative and responsible
mobility policies, the Transdev group stays close to local authorities in their
ongoing design of public transport management models in the service of
passengers and different territories.
Since 1986, Trans.Cité has brought together locally elected officials, both French and European, and professionals from
the sector to help public transport progress and to imagine what it could be tomorrow. The exchange of ideas and the
sharing of experiences as well as cultures define the wealth of this unequalled forum.
27
mixed equity companies
(French: sociétés d’économie mixte or SEM).
+50%
targeted rise in passenger traffic out to 2017
in Besançon.
98%
Group activities renewed
their Transdev Quality Label in 2010.
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3
drivers from Transdev networks in the top 10
from the 2010 Bus d’Or awards.
STAYING ABREAST OF EVOLUTION IN THE PUBLICPRIVATE ECONOMY
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COMMITTING TO PERFORMANCE
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TRANSDEV
OVE RVI E W 2 010
33
34 OUR KNOW-HOW IN ACTION
A TRUSTED PARTNER – SPOTLIGHT ON MOROCCO
MOROCCO
TRANSDEV OPERATES THE FIRST
MOROCCAN TRAMWAY AND
ESTABLISHES ITSELF IN NORTH AFRICA
“Thanks to the Rabat-Salé tram, Transdev is now in ten countries on four continents. An excellent
example of the company’s know-how, the tramway offers a relevant, original solution to the
demographic, economic and environmental challenges of large cities in emerging markets. While
Europe remains mired in an economic slowdown, we now have a foothold in a growing market with
booming needs. We have begun work on other tenders in the region, for instance in Algeria, while
feasibility projects for dedicated-lane public transport are in progress elsewhere in Africa.”
ALAIN DESCAMPS, Director, Iberia & Maghreb Division.
—
1
2
SNAPSHOT
IBERIA & MAGHREB
1 and 2 - The Rabat-Salé
tramway includes 2 lines
(with a shared trunk line)
totalling 20 km.
180,000 passengers should
eventually use the network daily.
In spring 2011, the team should
number 350 employees.
3 - GABRIEL PUTZ,
Managing Director, Transdev
Rabat-Salé.
1st site in 1997
`218.3 million
in revenues*
3,200 employees*
2,000 vehicles
)1/0/l`m`fdc'drshl`sdc(-
3
A tram is part of an urban development project
The start of 2011 is set to see the partial opening of the Rabat-Salé tramway in Morocco –
a contract brilliantly won last spring by Transdev Iberia teams in a country and on a
continent where urban growth is beating all records.
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FROM FEASIBILITY
TO COMMISSIONING
INTO SERVICE
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TRANSDEV
OVE RVI E W 2 010
35
36 OUR KNOW-HOW IN ACTION
A TRUSTED PARTNER - THE CASE OF FRANCE AND THE NETHERLANDS
FRANCE
TRANSDEV IS NO.1 OPERATOR
OF REGIONAL COACH LINES
IN THE PACA* REGION
SNAPSHOT FRANCE
`1.3 billion in revenues**
18,500 employees**
“Regional express coach
lines (French: LER**) are
a booming business and
a strategic segment for
the Transdev group. In an
area where passenger
traffic flow does not justify
the existence of a rail link,
regional coaches now
appear as the solution of
the future. The outlook is
all the more interesting,
since vehicles can be
scheduled for intensive
use, and so are more
profitable. Consequently,
the solution offers
competitive options for
transport authorities and
operators alike.”
YVES LAURIN,
Deputy Director, France,
in charge of South,
Chairman of Transamo.
—
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OPENING UP
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THE NETHERLANDS
CONNEXXION RENEWS
TWO MAJOR CONCESSIONS
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INNOVATIVE
COMMERCIAL POLICY
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“In the Netherlands, the
business of demandresponsive transport
has confirmed a solid
base and Connexxion
can count itself among
the major players in the
sector. The company
manages about one-third
of the market through
its Taxi Services division.
The Ambulance business
is also growing with the
opening up of markets for
medical transport. In 2010,
Connexxion recorded
several significant wins,
in particular for the
extension of a contract
for medical taxis (VALYS).
Our unmatched expertise
in demand-responsive
transport puts us in a good
position, given inevitable
growth in that transport
mode which meets a
double-aspiration for
service personalisation
and economic
rationalisation.”
HUBERT GUYOT,
Chief Executive Officer,
Connexxion.
—
SNAPSHOT
CONNEXXION
Joined the Group
in 2007
`1.095 billion in revenues
14,850 employees
TRANSDEV
OVE RVI E W 2 010
37
38 OUR KNOW-HOW IN ACTION
A TRUSTED PARTNER - EXAMPLES FROM OTHER COUNTRIES
OVERVIEW
OF ACTIONS IN 2010
In France as elsewhere in Europe or in the world, the trust of our partners in local
government relies on the commitment of Transdev teams – a commitment to
proximity, quality, innovation and cost control in order to build together public
transport solutions that create sustainable value.
JANUARY
MARCH
FRANCE
AMBITIOUS PUBLIC-SERVICE
CONTRACTS
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AUSTRALIA
MADRID-ADELAIDE:
MISSION ACCOMPLISHED
FRANCE
ALL THE WAY
TO THE TOP
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FRANCE
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HEADLINES
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TRANSDEV
OVE RVI E W 2 010
39
FRANCE
A LEADER IN AIRPORT
TRANSPORT
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@qnonqsSq`mrhs+'1(QÔNqkx`mc'2(@qno`rrSEPTEMBER
OCTOBER
TRANS.CITÉ
THE STAKES IN FARE
STRUCTURES
FRANCE
FOR BESANÇON,
IT IS TRANSDEV
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GERMANY
TRANSDEV STANDS OUT
IN SIEGEN
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SNAPSHOT GERMANY
1st site in 2004
`73.6 million in
revenues* **
670 employees*
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NOVEMBER
FRENCH OVERSEAS
TERRITORIES
TRANSDEV IS THE OPERATOR
OF THE BUS NETWORK IN
SAINT-PIERRE, RÉUNION
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40 OUR KNOW-HOW IN ACTION
MOBILITY INNOVATOR
AND INTEGRATOR
Specialist in multimodal transport, Transdev deploys a catalogue which contains
one of the broadest selections of mobility solutions with project expertise both
upstream and downstream as well as innovative passenger services.
Since its founding, Transamo has participated in the planning, setup or optimisation of some 100 major projects for public
transport in France and abroad. Among those are metros in Porto and Turin, tramways in Tenerife, Reims and Nottingham,
the BusWay ® network in Nantes, Germany’s MittelrheinBahn rail link and the tram-train in Mulhouse among others.
12
tramway networks within the scope
of the Transdev group worldwide.
500
international road lines, managed
in Europe by Transdev Iberia.
+17%
in distance-selling transactions for the French market
(all business sectors taken together) in 2009*.
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TRANSDEV
OVE RVI E W 2 010
41
42 OUR KNOW-HOW IN ACTION
MOBILITY INNOVATOR AND INTEGRATOR - SPOTLIGHT ON AUSTRALIA
AUSTRALIA
BRISBANE: LARGEST PRIVATE
REGULARLY-SCHEDULED
FERRY-TRANSPORT NETWORK
IN AUSTRALIA
“While the tender call was initially for a 5-year contract, the quality of our operations and the
competitive effort of our proposal led the transport authority to renew its trust in us for 10 years.
The entire Transdev team in Australia can be proud and I am sure that this will be a further source of
motivation for them. The real difference was in fact in the price and the coherence of our approach
regarding the expectations of the contracting authority. The decade which lies ahead will enable
us to work with a view to durable gains, since we are now set within the framework of a long-term
relation with our customer.”
PIERRE-ÉDOUARD DUBOIS,
Chief Executive Officer of Transdev Australia.
—
1
2
SNAPSHOT TRANSDEV
AUSTRALIA
1 and 2 - Brisbane Ferries, an
icon for the capital of the State
of Queensland.
3 - A CityCat catamaran
provides service to the Brisbane
city centre.
1st site in 1999
`18.1 million in revenues*
300 employees*
)1/0/l`m`fdc'drshl`sdc(-
3
Quality and a real competitive edge
In September, the city of Brisbane renewed TransdevTSL’s contract for operation
and maintenance of river shuttles (CityCats and CityFerries): a memorable contract
which rewards the subsidiary’s quality of work, accomplished over the last seven years.
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TRANSDEV
OVE RVI E W 2 010
43
44 OUR KNOW-HOW IN ACTION
MOBILITY INNOVATOR AND INTEGRATOR - SPOTLIGHT ON FRANCE
FRANCE
FUTURISTIC TRAM-TRAIN
ALREADY TURNS HEADS
SNAPSHOT FRANCE
`1.3 billion in revenues*
18,500 employees*
)1/0/l`m`fdc'drshl`sdc(-
“The tram-train in Mulhouse is groundbreaking in more ways than one – by the size of the project, by the
extent of know-how, skills and energy brought to bear and by the ambition that it incarnates in terms of
city planning for townships and the territory. Besides its numerous technical challenges, the innovative
transport solution was also the fruit of an approach which placed quality of service to passengers at the
centre of the projet. It heralds a new way of looking at transport design, which brings different territories
closer together by erasing the border between urban and suburban.”
FRANCIS CHAPUT, Director, France.
—
TRAM-TRAIN
KEY FIGURES
`150 million in capital
expenditure
1
12 tram sets with
a capacity of
231 passengers each,
which can be coupled
during peak hours
2
1 - The tram-train can reach
100 kph…once out of the city.
25% time savings
(30 min) on a return
journey (Thann/
Mulhouse University)
2 and 3 - In Mulhouse on
11 December 2010, Transdev
innovates by inaugurating the
first interconnected tram-train
in France.
5,200 teq of CO2
emissions avoided
per year
70% savings on the price
of a journey compared
with the same trip in a
car (i.e. for a monthly
pass)
3
A visionary achievement
Practical, economic, rapid, comfortable and ecological – the first tram-train in France
was inaugurated on 11 December in Mulhouse. Offering all of the advantages of
a tramway in the city, plus those of a train running on the regional rail network, this new
transport mode heralds the mobility solutions of tomorrow.
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TRANSDEV
OVE RVI E W 2 010
45
46 OUR KNOW-HOW IN ACTION
MOBILITY INNOVATOR AND INTEGRATOR - THE CASE OF PORTUGAL
AND THE TRANSDEV SCHOOL OF MANAGEMENT
PORTUGAL
TRANSDEV TAKES
LEADERSHIP IN
INTERNATIONAL COACH
TRANSPORT IN EUROPE
SNAPSHOT
IBERIA & MAGHREB
1st site in 1997
`218.3 million
in revenues*
3,200 employees*
2,000 vehicles
)1/0/l`m`fdc'drshl`sdc(-
Manuel Seabra and his regional directors.
“Besides the numbers,
the success of the Joalto
Transdev holding company
(French: HJT*) lies in its being
a multicultural organisation
which has managed to
combine best practice from
both structures. It allows us
to pursue our investment
policy at the service of local
authorities in an economic
context that requires rigor
and responsibility.
It has also made Transdev
Iberia a European
champion in the
international road-transport
marketplace which offers
us great development
potential given the
limitations of high-speed
trains and aviation.”
DOMINIQUE GAUTHIER,
Comex member.
Alain Descamps has
succeeded him as
Director of Iberia
and Maghreb Division.
—
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INTERNATIONAL
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THE TRANSDEV SCHOOL
OF MANAGEMENT
THE CORPORATE TRAM PATH
AND THE TRANSDEV EXECUTIVE
PROGRAMME ARE ON TRACK
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A TRANSNATIONAL
APPROACH
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SHARING PROBLEMS AND SOLUTIONS
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Visiting permanent installations of the Grenoble tramway within
the framework of the Corporate Tram Path.
“The Corporate Tram
Path and the Transdev
Executive Programme
have been designed as
tailored methods which
are critical to Transdev’s
core business. Those
training courses, unique
and original in the
transport industry, illustrate
the company’s will to
invest in the development
of its employees’ skills.
They are of course
intended to consolidate
the technical and
managerial culture of
Transdev, but also to foster
change or open new
avenues onto the world
and towards its partners.”
JEAN-PIERRE GOUTEYRON,
Secretary-General and
Human Resources Director.
—
TRANSDEV
OVE RVI E W 2 010
47
48 OUR KNOW-HOW IN ACTION
MOBILITY INNOVATOR AND INTEGRATOR - EXAMPLES FROM OTHER COUNTRIES
OVERVIEW
OF ACTIONS IN 2010
Serving passengers means making transport easier for them to use, and so helping
to improve their day-to-day lives. With that in mind, Transdev develops multimodal
solutions to expand its mobility proposals. And it creates innovative services which
simplify payment, information and the passage from one mode to another.
FEBRUARY
JANUARY
FRANCE
CONTACTLESS
TICKETING
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APRIL
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REAL-TIME SALES
MANAGEMENT
FRANCE
NEW CONTRACTS
FOR TRANSAMO
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The Transdev Italy team.
In the foreground:
Franck-Olivier Rossignolle,
Director, Italia Division.
TRANSDEV ITALY
1st site in 2005
`204.3 million
in revenues*
2,530 employees*
ITALY
MULTIMODAL
INTEGRATION AND
QUALITY OF SERVICE
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49
1st site in 2004
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right: Christian Klein, Director
of trans regio, and Francis
Nakache, CEO of EuRailCo.
`73.6 million in
revenues* **
670 employees*
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GERMANY
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FRANCE
MAKING BUS AND
COACH USE EASIER
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TRANSDEV
OVE RVI E W 2 010
SNAPSHOT GERMANY
50 OUR KNOW-HOW IN ACTION
A SOCIALLY
RESPONSIBLE PARTNER
For many years, Transdev has been a signatory of the United Nations Global
Compact and pursued a policy of sustainable development. That commitment
is shared by all of its teams, at all levels and across all networks of the
Transdev group.
The start-up of the Corporate Tram Path and of the Transdev Executive Programme bolsters the activities of
the Transdev School of Management, whose first classes included key members of middle and senior management.
20%
“Giving the time that one doesn’t
have to a think tank is one way to find
time to think at last!”
LOUIS HENRY
Architect at the Department for Urban
Development and City Policy, Caisse des
Dépôts, and a fellow of the Transdev LAB
Think Tank.
—
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PROTECT THE ENVIRONMENT
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of the energy for the tramway on Tenerife (Spain)
comes from wind and photovoltaic solar sources,
with the target of 100% in 2018.
3,500
people in 2010 were trained by Transdev Formation
80% of them using regional training structures.
COMMITTED TO GOOD CITIZENSHIP
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A SOCIALLY-RESPONSIBLE COMPANY
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“The Transdev LAB is an original initiative which brings together experts from different
backgrounds in order to reflect on the mobility of tomorrow. For a market research
company like Ipsos, to be associated with this approach is a strength in continuing to
build our knowledge of worldwide public opinion.”
RÉMY OUDGHIRI,
Director, Trends & Outlook Department, Ipsos and a fellow
of the Transdev LAB Think Tank.
—
TRANSDEV
OVE RVI E W 2 010
51
52 OUR KNOW-HOW IN ACTION
A SOCIALLY RESPONSIBLE PARTNER - SPOTLIGHT ON FRANCE
FRANCE
ÎLE-DE-FRANCE,
A SHOWCASE FOR
SUSTAINABLE DEVELOPMENT
SNAPSHOT FRANCE
`1.3 billion in revenues*
18,500 employees*
)1/0/l`m`fdc'drshl`sdc(-
“The new HQE® technical centre in Val d’Europe, whose public transport network is managed by Transdev, benefits
from modern operations, capable of contributing to the development of one of the leading economic and city
planning poles in Île-de-France. It illustrates an approach, founded on four pillars: (1) equipment that meets the best
norms, (2) employees who commit to best practice, (3) energy-efficient vehicles that limit pollution and (4) drivers
trained in responsible vehicle operation. It is the combination of those points that shows a strong managerial will,
representative of the ambition of the Transdev group, an entrepreneur at the service of the sustainable development
policies of local and regional authorities.”
BERNARD STUMPF, Director, Paris region and Overseas Division.
—
1
2
HQE® KEY FIGURES
1 - Transdev supports
the GoodPlanet
Foundation, presided by
Yann Arthus-Bertrand.
2.7 hectares and
3,400 m 2 of buildings
2 - Transdev promotes the use
of hybrid buses in the greater
Paris area.
Up to 91% savings
in drinking water
3 - In Val d’Europe, the
company’s new technical centre
meets all criteria for HQE® (Haute
Qualité Environnementale, or
high environmental quality).
3
Office buildings: less
than 50 kWh/m 2/yr
500 vehicles serving
the site
Sustainable mobility in action
A benchmark operator in the Paris region outer rings, Transdev has
an increasing number of showcase projects that aim to reduce the
environmental footprint of public transport.
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TRANSDEV
OVE RVI E W 2 010
53
54 OUR KNOW-HOW IN ACTION
A SOCIALLY RESPONSIBLE PARTNER - THE CASE OF CANADA AND THE UNITED KINGDOM
CANADA
TRANSDEV MÉDICAR IS UP
TO SPEED FOR MEDICAL
DEMAND-RESPONSIVE TRANSPORT
SNAPSHOT TRANSDEV
CANADA
1st site in 2007
`42.8 million in revenues*
900 employees*
540 vehicles
)1/0/l`m`fdc'drshl`sdc(-
IN UNRIVALLED
RESPONSE TIME
Yves Wininger, CEO of Transdev Canada, and his team.
“Today, the market
for medical demandresponsive transport is
highly fragmented. It is
also a market for which
we still need to work a lot
more on our economic
model, making cost
reduction in operations
a priority. However, we
now have a foothold in
a business with a bright
future. As the need grows
apace with ageing
populations, the outlook
for development is
considerable.”
FRANCIS CHAPUT,
Director, France and
Managing Director, Canada.
—
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UNITED KINGDOM
GREEN TOMATO CARS
JOINS THE
TRANSDEV GROUP
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“Green Tomato Cars
is a natural fit for the
Transdev group’s
sustainable development
approach. And it is also a
way to expand its business
for Transdev UK. On the
one hand our activities
are enhanced by new
know-how in matters
of demand-responsive
transport and, on the other
hand, the acquisition is
evidence of our will to
integrate all modes in the
mobility spectrum.”
NIGEL STEVENS, Director,
United Kingdom Division.
—
SNAPSHOT TRANSDEV
UNITED KINGDOM
1st site in 1997
`360.4 million
in revenues*
5,730 employees*
1,860 vehicles
12 networks
)1/0/l`m`fdc'drshl`sdc(-
QUALITY
AND INNOVATION
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TRANSDEV
OVE RVI E W 2 010
55
56 OUR KNOW-HOW IN ACTION
A SOCIALLY RESPONSIBLE PARTNER - EXAMPLES FROM OTHER COUNTRIES
OVERVIEW
OF ACTIONS IN 2010
When it comes to corporate responsibility, acts count much more than words.
Green transport modes and technologies, energy savings and social initiatives:
from the smallest step to the biggest project, Transdev networks put sustainable
development at the heart of their practices.
JANUARY
TRANSDEV FOUNDATION
SOLIDARITY IN ACTION
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JULY
SEPTEMBER
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TRANSDEV LAB
FRANCE
A GREEN BOAT
FOR MARSEILLES
FRANCE
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RETURN TO EMPLOYMENT
FRANCE
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TRANSDEV
OVE RVI E W 2 010
57
58
SUBSIDIARIES, NETWORKS
AND ACTIVITIES
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CORPORATE COMMUNICATIONS DEPARTMENT
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