Canadian Automobile Association (CAA) Case Study

Canadian Automobile Association (CAA) Case Study
Delivering Exceptional Emergency Roadside Service with SOTI MobiControl
Industry Application Area:
Automotive
Mobile Devices:
Motorola MC65 Devices
Summary:
CAA
CAA South Central Ontario is an auto
club offering insurance, travel, automotive care and roadside services
Challenges
Remote Mobile Device Support,
Minimize Device Downtime, Reduce
Device Management Costs, and
Manual Software and Security Updates
About CAA
The Canadian Automobile Association (CAA) is one of
the largest consumer-based organizations in Canada,
providing peace of mind to over 5.6 million members
through 9 automobile Clubs and 140 offices located
across the country. CAA also advocates on issues
of concern to its Members, including road safety, the
environment, mobility, infrastructure and consumer
protection.
With over 1.9 million Members throughout Ontario,
CAA South Central Ontario (CAA SCO) is one of CAA’s
automobile Clubs, offering exceptional Emergency
Roadside Assistance, complete Automotive and Travel
Services, Member Savings and comprehensive
Insurance Services.
The Business Challenge
CAA SCO has an excellent reputation for its Emergency
Roadside Assistance, which is available 24 hours a day,
7 days a week, and 365 days a year. CAA SCO’s service
professionals are perpetually on the road, responding
to its Members in need of roadside services with their
corporate-issued Motorola MC65 devices. As the scale
of CAA SCO’s mobile deployments increased across
Ontario, it became vital to find a solution that enables
the IT department to remotely diagnose and troubleshoot
the devices in the field. The association needed to ensure
high reliability and productivity of its service professionals
by minimizing device downtime on the road.
Another major challenge for CAA SCO was that its IT
department had to manually update applications and
security policies on the devices. Since the devices are
spread across Ontario, physically updating the device
would take IT administrators months to complete all
devices.
Overall, CAA SCO required an easy-to-use, comprehensive enterprise mobility management solution to
efficiently manage the entire mobile device lifecycle.
The Solution
“After comparing several Mobile Device Management
(MDM) solutions on the market, we chose MobiControl
in the end as it offers us the most control. In addition to
our requirements, MobiControl has other cutting-edge
features we can leverage to further enhance our mobile
operations,” said Sean Macdonald, Mobile Solutions
Specialist of CAA South Central Ontario.
Through MobiControl intuitive, web-based management
console, CAA SCO has the ability to centrally manage,
support, secure, monitor and track its mobile devices
regardless of their location. Relying on MobiControl’s
robust remote control and Help Desk capabilities, CAA
SCO can perform remote diagnostics in real-time to
identify device issues and take remote control of an
end user’s device for troubleshooting. Furthermore,
device screen images can be captured for training
purposes.
MobiControl Solution
Real-Time Help Desk Support, Fast
Remote Control, Mobile Application
Management, Enterprise Application Catalog, Remote Lock and Wipe,
Device Screen Capture, and Device
Tracking
Result
Optimized Productivity, Reduced
Operational Downtime, Reduce
Device Management Costs, Enhanced
Security, Higher IT Efficiency, Improved
Customer Satisfaction, and Increased
Mobility ROI
“Prior to installing MobiControl,
device users on the road had to
return to our head office to get
their devices fixed, which took
hours before the issue was
resolved. With MobiControl’s
innovative remote control
technology, device issues are
resolved within minutes of us
getting a support call. This saves
us both time and money,
allowing us to see the ROI
of our mobility investment
within a short period.”
Sean Macdonald
Mobile Solutions Specialist
CAA South Central Ontario
MobiControl’s Mobile Application Management
(MAM) technology allows CAA SCO’s IT administrators to easily distribute, track, update and
secure enterprise applications over-the-air. In
addition, device users have the option to install
or update applications through a customized
Enterprise App Catalog.
If a device is ever lost or stolen, CAA SCO can
use MobiControl to track the device location,
and even remotely lock or wipe the device at a
moment’s notice to safeguard sensitive corporate
and member information on the device.
“MobiControl’s folder structure allows us to easily
determine which facility the devices belong to,
without having to cross-reference our inventory
information,” said Macdonald.
The Result
MobiControl has provided CAA SCO with complete
visibility and centralized control of its mobile
devices, resulting in increased productivity of its
service professionals while reducing the total cost
of mobile device ownership. “Prior to installing
MobiControl, device users on the road had to
return to our head office to get their devices fixed,
which took hours before the issue was resolved.
With MobiControl’s innovative remote control
technology, device issues are resolved within minutes
of us getting a support call,” said Macdonald. “This
saves us both time and money, allowing us to see
the ROI of our mobility investment within a short
period.”
Furthermore, MobiControl has simplified CAA
SCO’s process of delivering new applications and
security policies to its remote mobile devices,
enhancing the efficiency of the IT department.
“MobiControl gives us the ability to perform
automatic software and security updates overthe-air for our entire fleet of mobile devices. This
has reduced our time to complete updates from
months to a matter of days.”
After a successful initial deployment, CAA SCO
has since increased the deployment to nearly
300 devices managed by SOTI MobiControl.
In the next 12 months, CAA SCO estimates that
it will be managing over 500 devices with SOTI
MobiControl.
Solution Benefits:
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Faster remote control and support
Enhanced security and compliance
Easy and quick application management
Reduced cost, time and resources for IT
Higher ROI
About SOTI Inc.
SOTI Inc. develops industry-leading solutions for Mobile Device Management (MDM),
Mobile Content Management (MCM), Mobile
Email Management (MEM), Mobile Application Management (MAM), Mobile Security
Management (MSM), and to enable Bring Your
Own Device (BYOD) policies in the workplace.
SOTI MobiControl solves the unique challenges
involved in managing, securing, supporting,
and tracking mobile and desktop computing
devices across all platforms. Today, over 10,000
customers around the world in all industries
rely on SOTI to manage millions of devices.
Tel: + 1 905 624 9828
Tel: 1 888 624 9828 (Toll Free in North America)
[email protected]
www.soti.net