ExpressPark - Intelligent Parking Management for Downtown L.A.

Metered Parking
Payment Technology
The Los Angeles Perspective
September 22, 2011
Dan Mitchell, P.E., PTOE
City of Los Angeles
Department of Transportation
Overview
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Additional stakeholder
perspective
Los Angeles experience
Payment options
Discussion
Stakeholder Perspective:
Collection
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One pay station vs. 5-10 single meters
L.A. cost: 17x single-space
Collection verification
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Handheld
Keypad
Electronic lock
Card
Proximity
Collection revenue data
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Audit collection amounts
Supports collection route and
frequency determination
Stakeholder Perspective:
Security
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Coin Fraud
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Credit Card Fraud
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Analysis and software prevention
Blacklist
Theft
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Heavy-duty housings
Electronic locks
Auto-reporting collection system
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New for single-space meters
Stakeholder Perspective:
Policy Makers & Data Analysts
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Communication to report operational data
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Central management systems
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Automatic and (near) real-time
Reliability
Overview, high-level reporting
Detailed reporting for all
stakeholders
Integrated reporting systems
Space-level data
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Policy decision to improve granularity
Reduces number of spaces to increase management ability
L.A. Experience
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Overview
Lessons Learned
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Essential Features
Extended Features
LADOT Metered Parking
On-Street Parking
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Off-Street Parking
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Meter Type in L.A.
2,500 off-street spaces in 62 lots
77% of spaces with “smart” meters
Rates
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37,000 on-street spaces in 73 Parking Meter Zones
On-street: $1 to $4 per hour
Council authority to adjust ± 50%
for Downtown ExpressPark
Revenue: $41 million and growing
23%
19%
4%
% of metered spaces
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72%
77%
5%
On-street Off-street
Coin Only
Card & Coin
Pay Station
Metered Parking Revenue
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Operational and policy changes have grown meter revenue 93% over
the last three years, totaling an additional $40 million.
Metered Revenue
$ 50 M
$ 40.8 M
$ 40 M
$ 33.6 M
$ 29.4 M
$ 30 M
$ 21.2 M
$ 20 M
$ 10 M
$ 11.9 M
$ 3.8 M
Credit Card
Cash
$ 2.0 M
$ 0.05 M
$ 27.4 M
$ 29.8 M
$ 28.9 M
FY09
FY10
FY11
$ 21.1 M
$0M
FY08
Essential Feature:
Communication
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Networking metered parking assets is
essential to effective management
(Near) real-time operational data
Communication types
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Ultra low-power network
Cellular data
Wi-Fi
Essential Feature:
Multiple Payment Options
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Combined with communication allowed for
enforcement policy change
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Pay to Park Policy
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Must successfully pay or move
Undermines vandalism
Impact of Card & Coin Meters
Comparing April 2010 to August 2011
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2010-2011 Meter Hotline Calls
18,000
25,000
16,000
20,000
14,000
12,000
15,000
10,000
8,000
10,000
6,000
4,000
5,000
2,000
0
-
# of Calls
# of IPS Meters
# of IPS Meters
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Ja
nu
Fe ary
br
ua 10
r
M y1
ar 0
ch
Ap 10
ril
M 10
ay
Ju 10
ne
Ju 10
A ly
Se ugu 10
pt st
em 1
0
O ber
ct
1
No obe 0
ve r 1
De mb 0
ce er
m 10
Ja ber
nu 10
Fe ary
br
ua 11
r
M y1
ar 1
ch
Ap 11
ril
M 11
ay
Ju 11
ne
Ju 11
Au ly 1
gu 1
st
11
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Meter uptime >99%
Meter revenue up 54%
Contested citations down 63%
Meter Hotline complaints down 83% (Citywide)
# of Meter Hotline Calls i
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Extended Feature:
Integrated Sensing
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Types
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Surface-mounted or embedded
Connects to meter or separate network
Benefits
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Enforcement, Parking Guidance, Policy
Potential to clear time
Potential to charge only time used
Extended Feature:
Integrated Sensing
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Types
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Surface-mounted or embedded
Connects to meter or separate network
Benefits
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Enforcement, Parking Guidance, Policy
Potential to clear time
Potential to charge only time used
Current Payment Options
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Coins
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Bills
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High convenience, but high transaction fees
Smart Cards
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Nice to have, but generally not necessary
Expensive, additional maintenance, security risk
Credit Cards
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Still essential for now
Can limit to certain coins, but higher rates
generally encourage higher value coins
No fees, but requires management of program
Gift cards are now readily available as alternative
Mobile Payments
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Convenience fee to customer (or shared)
Main benefit for extending time
where credit card is available
Future Payment Options
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Integrated transit card
Credit (Card)
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Near-field communication
 RFID Sensor
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Card
Phone
Anywhere else
Google Wallet
Check-in, check-out
 Card
 Sensor
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Transponder – FasTrak
In-vehicle GPS (using VMT payment system)
Metered Parking Payment
Technology: Summary
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Move from “dumb” to “smart” meters
Technology has come a long way
in the last few years
Continued innovation and
development is needed to satisfy all
stakeholders
Opportunities abound and the future
is bright
Metered Parking
Payment Technology
Questions & Discussion
Dan Mitchell, P.E., PTOE
City of Los Angeles
Department of Transportation
[email protected]