Annual Report 2011
Transcription
Annual Report 2011
CONTENTS AGENDA 4 STANDING ORDERS 5 THE CREDIT UNION PRAYER 6 COB CARES FEATURE 7 OUR MEMBERS IN FOCUS 8 OUR THEME 10 CORPORATE INFORMATION 11 BOARD OF DIRECTORS 13 SUPERVISORY COMMITTEE 14 CREDIT COMMITTEE 15 OTHER TEAMS 16 WHO WE ARE FIVE YEAR FINANCIAL HIGHLIGHTS 20 ECONOMIC REVIEW FOR 2010 AND PROSPECTS FOR 2011 27 PRESIDENT’S MESSAGE 28 BOARD OF DIRECTORS’ REPORT 30 TREASURER’S REPORT 39 INCOME STATEMENT 40 BALANCE SHEET 42 RISK MANAGEMENT POLICIES 44 FINANCIAL STATEMENTS 22 47-83 MEET OUR OPERATIONAL TEAM 84 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 3 AGENDA 1. Ascertainment of Quorum and Call to Order 2. Prayers STANDING ORDERS 1. a. A member to stand when addressing the Chair. b. Speeches to be clear and relevant to the subject before the meeting. 3. Welcoming Remarks 4. Apologies for Absence 2. A member shall only address the meeting when called upon by the Chairman to do so, after which he shall immediately take his seat. 5. Greetings from Other Organisations 3. No member shall address the meeting except through the Chairman. 6. Adoption of Standing Orders 4. A member may not speak twice on the same subject except: 7. Minutes of Previous Meetings a. The Mover of a Motion - who has the right of reply. a) Minutes of Special Meeting held on February 21, 2011 b) Matters arising from minutes of meeting held February 21, 2011 c) Minutes of Annual General Meeting held on August 21, 2010 d) Matters arising from minutes of annual general meeting held on August 21, 2010 e) Minutes of Special Meeting held August 8, 2009 f) Matters arising from minutes of annual general meeting held on August 8, 2009 g) Minutes of the Special General Meeting held on August 10, 2009 h) Matters arising from the minutes of the meeting held on August 10, 2009 i) Minutes of the Special General Meeting held January 23, 2010 j) Matters arising from the minutes of meeting held January 23, 2010 b. He raises to object or to explain (with permission of the Chair). 5. The Mover of a Procedural Motion - (Adjournment laid on the table, Motion to postpone) to have no right of reply. 6. No speeches to be made after the “Question” has been put and carried or negatived. 7. A member rising on a “Point of Order” to state the point clearly and concisely. (A “Point of Order” must have relevance to the “ Standing Order”) 8. Reports a) Board of Directors b) Credit Committee c) Supervisory Committee d) Adrian Griffith Members’ Assistance Fund e) COB CARES Scholarship Fund Committee b. In no event can a member call the Chair “to Order”. 9. A “Question” should not be put to the vote if a member desires to speak on it or move an amendment to it - except, that a “ Procedural Motion”. “ The Previous Question”, “Proceed to the next Business” or the “Closure”: That the Question be “NOW PUT”, may be moved at any time. 9. Auditor’s Report and Financial Statements 10. Only one amendment should be before the meeting at one and the same time. 10. Appointment of Auditor 11. When a motion is withdrawn, any amendment to it fails. 11. Fixing of Maximum Liability 12. The Chairman to have the right to a “casting vote”. 12. Appropriation of Surplus 13. If there is equality of voting on an amendment, and if the Chairman does not exercise his casting vote, the amendment is lost. 13. Elections 14. Any Other Business 15. Adjournment 8. a. A member should not “call” another member “ to order” - but may draw the attention of the Chair to a “breach of order”. 14. Provision to be made for protection by the Chairman from vilification (personal abuse). 15. No member shall impute improper motives against another member. 4 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 5 THE CREDIT UNION PRAYER COB C.A.R.E.S. Feature Donna Roach COB Cares Scholarship Recipient LORD, make us instruments of Thy peace Where there is hatred, let us sow love, Where there is injury, pardon; Where there is doubt, faith; Where there is despair, hope; Where there is darkness, light And where there is sadness, joy. O Divine Master, grant that we may not So much seek to be consoled as to console; To be understood as to understand; To be loved, as to love; For it is in giving that we receive; It is in pardoning that we are pardoned; And it is in dying that we are born to eternal life. AMEN I have been a member of the COB Credit Union for just over five years. I became a member shortly after completing my undergraduate degree in Environmental Biology at UWI, Mona. I joined on the advice of my mother who thought that signing up for a Cares account with the organisation would be a good start for developing some financial security. Out of all the savings plans I had looked into, the Cares programme offered a very attractive package with many benefits for persons within my age group who were interested in investing in their financial future. Shortly after attaining membership I was awarded a grant for outstanding academic achievement in my field of study. It is always a source of encouragement when your achievements are recognised by others, but it was both surprising and heartening for it to be recognised by my financial institution. It gives one a sense of really belonging to an organisation, of being more than an account number as well as an assurance that there was a real interest in my future. I have since gone on to complete my Masters in Natural Resource and Environmental Management with a specialisation in Waste Management. I have always wanted to work within the environmental field and it is gratifying to be able to so. By offering the opportunity for its members to receive academic scholarships and for awarding those who have worked hard and achieved some degree of success, COB has really shown evidence of a commitment to invest in its members. That is a legacy of which the credit union should be most proud; being willing to invest in those who have been willing to invest in them. There are not many financial institutions that can make that boast. This is the Prayer of St Francis of Assisi. It is used almost universally throughout the world as a Credit Union opening prayer at Board Meetings & Shareholder Meetings. 6 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 7 OUR MEMBERS IN FOCUS Anthony Robinson Morris Lee Business: ROBBY’S TYRE REPAIR & VALET SERVICE When one speaks about entrepreneurship, no better person epitomizes this than Anthony Robinson, the proprietor of the recently opened ROBBY’S TYRE REPAIR & VALET SERVICE on Upper Collymore Rock, St. Michael. When asked why this location, he remarked that he saw the need for such services in what can be considered the busiest artery into Bridgetown and also to fulfill his life long dream. This would make his third business venture, having started two other enterprises over the twenty-three years prior. This husband and father of two is also involved in the rental of Construction Equipment such as cement mixers, power drills and other electrical tools as well as scaffolding. Located at the rear of the Shell Service Station compound and Chanell Supermarket on Upper Collymore Rock, ROBBY’S TYRE REPAIR & VALET offers the latest in tyre repair technology. Service technology is complimented by vulcanizing and regrooving of truck tyres both new and used tyres, battery sales, wheel balancing and valet services starting at $29.99. From all reports the service and ambience of ROBBY’S TYRE REPAIR & VALET SERVICE has received rave reviews. The icing on the cake for many of their clientele is their extended opening hours: Monday to Saturday 7.00 a.m. – 7.00 p.m. and Sundays 7.00 a.m. – 1.00 p.m. The City of Bridgetown Co-operative Credit Union Ltd compliments Anthony Robinson on his latest endeavour and encourages our members to support this excellent initiative. Entrepreneur /Visionary Morris lee’s first venture into the realm of business was in 1982 as a trucker and Gas Station Operator. After the changing ownership of Mobil to Shell, the small Gas Stations were phased out which necessitated a change in career direction. Morris, who has been married for twenty-two years and has two children, admits that to stay in business successfully one has not only to be innovative and literally think outside the box but also dare to dream BIG. After his shift in fortunes, Morris saw Mini Bus operation as a viable venture and during 1987 he moved into the business of public transportation. He strongly believes that going green for Barbados would benefit the island in a myriad of ways, for example retrofitting buses to use solar energy would reduce the country’s reliance on fossil fuel as well as its carbon foot print. Such innovation he believes will open new employment opportunities and make better use of an ever-present resource - the SUN. From this paradigm he believes our polytechnic would be able to turn out more entrepreneurs (technicians in the solar related industry) and Barbados could gradually convert our housing stocks, outfitting them with the ability to utilize this sustainable energy source in the not too distant future. Morris is the President of APTO (Association of Public Transport Operators) and informs us that there are five hundred (500) Public Service Vehicles on the Road, three hundred Route Taxis (ZR) and two hundred Mini Buses. He credits C.O.B Credit Union with making the difference in his business. Small businesses need to be properly capitalized in order to maximize on opportunities and C.O.B has been with him all the way. He expresses his gratitude for the support and admonishes other small businesspersons to see COB Credit Union Ltd as a viable option. 8 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 9 OUR THEME CORPORATE INFORMATION P.R.O.S.P.E.R.I.T.Y. - Our Vision, Your Way of Life Board Of Directors In September 2005, The City of Bridgetown Co-operative Credit Union re-branded and revitalized its products, and launched the ‘Prosperity Suite of Savings’. Comprised of the basic Share and Deposit accounts, it incorporated a blend of products and services to assist and encourage the membership toward financial success. Mr. James Paul, B.Sc Mr. Peter Earle, B.Sc. (Hons) LLM Mr. Lindell Earle, B.Sc. (Hons), C.G.A., MBA, FCA Mr. Adlai Stevenson, B. Sc, MBA Mr. Elridge Dixon, JP, B.Sc. (Hons) Mr. Adrian Griffith, B.Sc., F.C.B.A Mr. David Jean-Marie, MBA, FCA Prosperity brings to mind wealth and good fortune to the average person or member. But what does it mean to C.O.B? Take a look at how deeply committed the Credit Union is to providing and promoting guaranteed success to our members. P – Products. Our products are geared at ensuring that our members from all generations (young and old) can benefit from the practice of good saving habits, guaranteeing growth from the smallest deposit to the largest investment. R – Rewards. Through the Maxine McClean Scholarship program and other initiatives, our juniors can reap rewards for their hard work academically, from primary to tertiary levels. Regular members can benefit from discounts and services via corporate allegiances between the credit union and several business houses across Barbados. O – Options. You choose! Our knowledgeable staff will ensure that your decision is a sound one – budget-friendly and profitable. S – Service. Service excellence is our #1 priority. Our Service Guarantee Specialists are trained to provide quality service. Remember, our mission is to be ‘the preferred financial institution’ in Barbados. P – Peace of mind - Sound investments to ensure the highest return on your savings. E – Experience. After twenty-five years built on knowledge and expertise, we are confidently weathering the current economic crisis, affecting the region and the world. R – Relationship – Our relationship with our members is our ultimate objective – ‘Measuring Success One Member At A Time’. I – Innovation. Find us on Facebook or access your accounts via Internet Banking. Transfer money to your loan while on the go with Telephone Banking. T – Technology – With just a swipe of your ATM card, access your account on our new Verifast system; makes Supervisory Committee Mr. Drayton J. Carter, FCA Mr. Bryden Springer Mrs. Rhondda Walcott Mr. Noel P. Welch, B.Sc. Ms. Karene Harris, B. Sc. (Hons) - Chairman - Vice Chairman - Secretary - Member - Member Credit Committee Mr. Audley Grimes, A.C.I.S, Mist.BA Ms. Lynette P Holder Dip. Mgmt, MBA Mr. Christopher Oliver, B.Sc. Dip.Ed Mr Gregory Holder, B.Sc. (Hons), M.Sc Mr. Glyne Pilgrim, C.G.A., C.A - Chairman - Vice Chairman - Secretary - Member - Member Registered office COB Business Centre Lower Broad Street Bridgetown purchases at Point-of-Sale locations; and withdraw funds from any ATM island-wide via CARIFS. Y – Youth. C.O.B understands that our children are our future. This is evident in the fact that our C.A.R.E.S account - President - Vice President - Treasurer - Secretary - Assistant Secretary - Director - Director boasts the highest interest rate offered for children by any other financial institution in Barbados. “The abundance you desire to experience must first be an experience in your mind” – Ernest Holmes P.R.O.S.P.E.R.I.T.Y. – Our Vision, Your Way of Life!! Conceptualized by Anmaria Hutson - Member Services Officer Bankers Barbados National Bank Inc. Independence Square Bridgetown FirstCaribbean International Bank (Barbados) Ltd. Broad Street Bridgetown Bank of Butterfield (Barbados) Ltd. Broad Street Bridgetown 10 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 11 CORPORATE INFORMATION BOARD OF DIRECTORS Auditors Skeete, Best & Co. Chartered Accountants Tudor Bridge St. Michael Attorneys-at-law Junior Allsopp “Ingleside” Corner of Pine Road and 7th Avenue Belleville St. Michael Ms. Sherry-Ann Batson The Gables # 20 Croton Avenue Pine Hill St. Michael Messrs. Griffith, Cato and Associates Suite #2 Sunshine Apartment Complex Hastings Christ Church Mr. Cecil McCarthy Q.C. Equity Chambers Roebuck Street Bridgetown Ms. Rita Evans # 19 Spry Street Bridgetown Mr. Michael Yearwood “Ingleside” Corner of Pine Road and 7th Avenue Belleville St. Michael Ms. Mia Mottley, Q.C. Shenstone Strathclyde St. Michael. Lindell Earle Treasurer Peter Earle Vice President Mr. Edmund Hinkson Equity House Pinfold Street Bridgetown James Paul President Adlai Stevenson Secretary Elridge Dixon Assistant Secretary Ms. Liesel Weekes Aegis Chambers Heritage House Pinfold Street Bridgetown Adrian Griffith Director 12 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 David Jean-Marie Director CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 13 SUPERVISORY COMMITTEE CREDIT COMMITTEE Rhondda Walcott Secretary Bryden Springer Vice Chairman Christopher Oliver Secretary Lynette Holder Vice Chairman Drayton Carter Chairman Patrick Welch Member 14 Andley Grimes Chairman Karene Harris Member CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Glyne Pilgrim Member Gregory Holder Member CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 15 SENIOR MANAGEMENT Glendon Belle Chief Executive Officer MIDDLE MANAGEMENT Ronnie Norville Internal Auditor Henderson Williams Human Resources Manager Alison Lynch Manor Lodge Branch Manager Barbara Langdon-Thompson Member Care Manager Judie Gill Financial Controller Winston Alleyne Member Relations Executive Susanna Thompson Legal Counsel Algernon Yearwood Loans Manager 16 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 17 EXECUTIVE SECRETARIES ATM MACHINE FUTURE SERVICES Angela Beckles Fran Haynes Evelina King-Harper Deborah Payne SENIOR SUPERVISORY CONTACT CENTRE Elon Miller IT Coordinator 18 Suzanne Brice-Haynes Senior Collections Officer CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Joseph Holder Senior Loans Officer MEMBER SERVICES CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 19 WHO WE ARE Our Vision COB’s vision is to become the ‘preferred financial institution for our members’. Our Mission • To deliver the most comprehensive financial products of the highest quality and services that would attract membership. • To influence the personal development and commitment of all employees and members to the co-operative principles of the movement. • All members of ‘Team COB’ have a sound understanding of our members’ financial needs. • Every member of ‘Team COB’ is provided with the opportunity to influence how work is done and is provided with information relative to the cost of such work. • We know and continuously measure member and employee satisfaction. • We communicate constantly and effectively with all team members. • We encourage and accept ideas openly. • To treat our employees fairly and equitably within an atmosphere of teamwork. • We systematically analyse and improve business processes. • To engage in sound financial practices, building strong linkages to cultivate community development. • All members of ‘Team COB’ are provided with on-going training and development appropriate to the business. In attaining our mission we will hold steadfast to our values. • Best practices are applied to corporate governance and business processes. Our Values We believe in and are strongly committed to: • Respect for our valued members: At COB we hold in the highest regard, the opinions of every member. Our decisions are truly influenced by the wishes and needs of our members. • Integrity and Transparency: Trust, candor, honesty and sincerity constitute the principles that pervade all of our decisions. We encourage our employees and officers to live by these values in their personal and working lives. • Service Quality: We are committed to satisfying our members by delivering products and services and achieving results which exceed their expectations. We seek to “Do The Right Things Right, On Time The First Time, Every Time”. • Innovation: We encourage and reward innovation, creativity and resourcefulness. We invest in training and education of our employees to make them leaders in their fields. • Teamwork and Co-operation: At COB we promote and adopt policies and practices that support the attainment of the organisation’s vision, mission and goals through team effort. We recognise the importance of the contribution of every member of “Team COB” to our success. COB’s values will be achieved because we seek to ensure that: • All members of ‘Team COB’ understand the vision, mission, values and priorities of the organisation. • All members of ‘Team COB’ enjoy coming to work and take pride in their jobs. • All members of ‘Team COB’ are treated with respect. • All Leaders of ‘Team COB’ model the value of employee involvement and member satisfaction. • All members of ‘Team COB’ are committed and loyal to the Credit Union and its objectives. 20 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 21 FIVE-YEAR FINANCIAL HIGHLIGHTS BALANCE SHEET Mar-08 Mar-07 Total assets 320,172,525 305,887,009 292,032,604 278,171,075 Total Loans 260,898,573 244,746,209 236,236,101 212,620,213 Total investments and savings 41,052,705 42,881,241 37,035,519 46,411,247 accounts balances Fixed assets 11,883,367 12,530,224 13,596,211 14,206,130 Other assets 4,785,862 5,729,335 5,164,773 4,933,485 Other liabilities 1,975,446 2,961,282 5,276,366 5,756,214 External borrowings 6,277,778 6,944,445 761,111 8,277,779 Total savings 277,343,338 263,957,476 257,296,951 239,940,261 Total capital after dividends 32,282,470 30,046,716 23,359,702 20,763,103 247,640,967 22 Mar-11 Mar-10 Mar-09 FIVE-YEAR FINANCIAL HIGHLIGHTS CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 194,711,471 34,708,511 14,838,428 3,382,557 5,068,795 8,944,445 217,428,249 21,239,865 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 23 FIVE-YEAR FINANCIAL HIGHLIGHTS STATEMENT OF Mar-11 Mar-10 Mar-09 Mar-08 COMPREHENSIVE INCOME Total comprehensive income 24,264,678 30,272,423 25,552,352 24,303,689 Loans interest 21,194,254 21,561,238 21,690,651 20,501,835 Investment/ investment 1,706,747 7,197,141 2,033,517 2,514,468 related income Other income 1,363,677 1,514,044 1,828,184 1,287,386 Extraordinary income 0 0 0 0 Cost of funds 6,898,598 6,963,172 7,776,082 7,725,970 Loan losses 700,000 3,753,000 1,000,000 600,000 Total operating expenses 12,003,601 12,129,351 11,994,373 9,946,136 Net Comprehensive Surplus 4,662,479 7,426,900 4,959,781 6,107,419 Before Dividends Dividends accruals 2,300,000 1,977,090 3,243,241 3,900,000 Net comprehensive surplus 2,362,479 5,449,810 1,716,540 2,207,419 retained 24 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 FIVE-YEAR FINANCIAL HIGHLIGHTS Mar-07 21,466,313 18,070,937 OTHER MEASURES Mar-11 Mar-10 Mar-09 Mar-08 Mar-07 Membership 48,000 47,337 46,738 46,139 # of employees 104 104 99 99 # of branches 2 2 2 2 44,001 92 2 2,338,274 1,057,102 12,184,356 5,767,125 600,000 9,589,225 17,791,793 3,829,509 13,962,284 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 25 ECONOMIC REVIEW FOR 2010 AND PROSPECTS FOR 2011 FIVE-YEAR FINANCIAL HIGHLIGHTS The economy leveled out in 2010, and a balance of external payments and receipts was achieved, with the benefit of some market borrowing and official inflows. Preliminary estimates suggest that the economy contracted by just 0.4%, compared to a decline of 4.7% in 2009. However, the anaemic performance of North Atlantic economies meant that tourism and international business and financial services (IBFS) did not live up to expectations, and the knock-on effects depressed cash flows throughout the economy. As a result, unemployment increased somewhat. The current account deficit widened to 7.4% of GDP in 2010, from 6.6% in 2009. A 29% percent increase in the price of fuel drove up fuel imports by one third. In addition, imports of food and beverages grew by 8% and imports of motor cars increased by 22%. In contrast, imports of construction materials fell by 11% and imports of machinery were down 9%. Inflation was somewhat higher in 2010, mainly as a result of import prices. The 12-month moving average inflation rate was estimated at 5.4% at the end of October, compared with 4.4% a year earlier. Other factors contributing to rising inflation were higher prices for food, housing and transportation. Domestic interest rates edged downwards, as US short term interest rates appear to have settled at minimum levels for the near future. The average rate on domestic 3-month Treasury bills fell by 0.09 percentage points to reach 3.35% in December, narrowing the gap with the US Treasury bill rate by 0.14 percentage points. Loan rates have slipped, reducing the spread between the loan and deposit rates to 6.4% in October, from 7% a year earlier. Reflecting the overall economic stagnation, there has been little movement on either side of commercial banks’ balance sheet. Deposits registered a 2% decline and loan amounts outstanding were up 1%. Liquidity in the system dipped by $50 million, with excess bank reserves in cash and with the Central Bank at $129 million. The commercial banking sector faced increasing loan delinquency during the first three quarters of 2010. The ratio of nonperforming loans to total loans reached 11% at the end of September 2010, compared to 5% one year earlier and 8% at the end of 2009. The worsening in credit quality is broad based across the commercial banking sector, with some banks reporting non-performing loan rates above 5%, mainly on account of large commercial loans. Nevertheless, commercial banks all remained adequately capitalized. At September 2010, the capital adequacy ratio (CAR) for the banking system was 18%, well above the regulatory minimum of 8%. OUTLOOK The Barbadian economy should expand by approximately 2% during 2011, as tourism continues to improve and other key sectors rebound. Beyond 2011, the economy is expected to achieve a 3% rate of growth, as the effects of the global crisis abate. This outturn is dependent on a number of factors. First, a full recovery in the tourism sector, which is possible in 2011, provided that arrivals increase as projected from the main source market, the UK. All Barbados’ source markets will benefit from intensified marketing initiatives, along with additional seat capacity out of the US West Coast and South America. Secondly, the international business sector should benefit from the general revival in global activity, as well as the signing of new tax treaties. Thirdly, private capital inflows are expected to pick up, to fund projects such as the Four Seasons, Port Ferdinand, Merricks, Palisades and the new Barbados Light and Power plant. These projects should serve to boost activity in the non-traded sectors, particularly wholesale and retail, as well as construction. With the resumption in economic activity, the unemployment rate is not expected to widen further during 2011 and prices are expected to stabilise, as oil and international commodity prices moderate. (Extracts from the Central Bank of Barbados Economic Report- December 2010) 26 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 27 PRESIDENT’S MESSAGE POSITIONING FOR SUCCESS Success in today’s world is measured by the amount of frills and thrills that can be generated. However, the hard reality of the Credit Union movement is that people remain at the centre of its existence. Hence, Credit Union organisations have to measure their success in terms of the difference they make in the lives of their members. In positioning the organisation for success it is important that we recognise the needs of the members and equip the Credit Union to fulfil those needs. By aligning savings, expenditures, service delivery, loan quality and investments with goals and objectives, the probability of success dramatically increases, transforming the dreams and aspirations of our members into reality. I am pleased therefore to report that COB continues to create value for our members and to position them for success while manoeuvring through one of the worst recessions our country has seen. During the financial year COB continued to provide progressive tools and resources to our members to assist them in managing their personal and business finances. Whenever our members faced challenges at other institutions, whether these challenges resulted from threats of losing their homes or vehicles as a result of pending foreclosures or a significant increase in fees, we provided humane and practical solutions to the issues they faced. Our Credit Union has come through a difficult time for many businesses and continues to display great fortitude despite the challenges from within and without. Combined Stability and Growth In a year where many financial institutions experienced significant declines in fortunes, COB grew its membership and deposit base in a safe and sound manner. Our back to basics approach positioned us to focus on our core strengths and by making adjustments to our overall operations, we experienced a successful year. In particular we welcomed more of our family, friends and neighbours into the COB family’s growing membership to the tune of more than two thousand individuals. This can be attributed to our partial retreat to our core cooperative philosophy which emphasises the importance to the individual of obtaining rational, sound and responsible decision making. Back to the Basics In 2011, we continued to strengthen our overall risk management processes while also helping our members find solutions to their financial challenges, many of these facing credit problems for the first time. By redoubling our focus towards our members who experienced reductions in their disposable incomes occasioned by increased inflation, taxes and jobs losses, we have been successful in saving the homes and other valued assets of over one hundred members. 28 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 During the year, we also noticed existing members adding more products and services to their accounts, which is a positive result of comparing the service and value received at COB with their previous providers. If our fast-paced Web Interactive society has taught us anything, it is that customer convenience is an ever changing concept and businesses must adapt to survive. At COB, we have always offered our member- owners multiple automated ways to do business at our institution. Some of our options include our Easy Teller, Interactive Voice Recognition Solution Easy Voice and our online banking solution all of which saw significant increases in activity during the year. Corporate Governance At the heart of our long, sterling record of success is a strong foundation of corporate governance and a well developed culture of accountability, openness and integrity. We have a tradition of working together to maintain our core values which have been the heart and soul of our operations since coming into existence some twenty- seven years ago. Our strength in this area has not only contributed to our stability in uncertain economic times, it has helped us to build, balance and maintain strong, enduring relationships with our varied and valued stakeholders. Everyone at COB shares responsibility for protecting and maintaining the culture starting with me and my colleagues on the Board of Directors as well as our associates on the Credit and Supervisory Committees. The Board’s role is to supervise management’s operation of the Credit Union for the benefit of its many stakeholders. Our policies are designed to ensure the Board’s independence and its ability to carry out its mandate. We are constantly reviewing our policies in this area, bench-marking them against best practices in Board governance. Looking to the Future The coming year will continue to bring changes to our Credit Union. One of the changes anticipated is the review of the organisation’s governance process in relation to the election of members to the Board of Directors as well as the Credit and Supervisory Committees. During the year two attempts were made by this Board without success to change the organisation’s by-laws to comply with best practice as well as existing legislation. While these attempts have failed for various reasons, it is imperative that this matter be addressed and settled during the coming year. The Board is obligated to continue supporting processes which address any perceived weakness in the organisation’s governance process during the new financial year. As we head into 2012 and beyond, COB pledges to continue to enhance our technologies to better serve and communicate with our members. Overall we will maintain our cautious optimism and push forward as a strong organisation that offers everything you need in a co-operative financial institution. Again I emphasise we must remind ourselves of our roots and seek to stay close to our philosophical moorings. It is these same principles which emphasise a sense of thrift and industry which remains the enduring legacy of this great movement of which we are a part. It is a commitment to remain relevant to the needs of people regardless of class, race or creed. This is our enduring legacy and I ask that you permit us to continue to be faithful to our membership in being the “Financial Institution with a Difference”. I thank you. Yours co-operatively, James Paul President, Board of Directors. CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 29 BOARD OF DIRECTORS’ REPORT MOVING FORWARD Life is seldom constant and the same is true for your finances. They are forever evolving, influenced by a fluctuating economy, changes in family dynamics, major events and new goals. The City of Bridgetown Co-operative Credit Union Limited (COB) is here for you through it all, providing service and financial support for every aspect of your changing life. We are the one constant on which you can rely. Dear Members During the year we continued to make improvements in our operations notwithstanding the challenging economic environment in which we operated. We have a vision for our Credit Union, a strategy to achieve that vision and well defined operating principles to help guide our work in pursuing our goals. Consistent with this, our work in 2011 focused on generating improved results in the following critical areas: • Finance • Membership • Internal business • Learning and Growth FINANCE Our expectations in this area for the year under review were influenced by the economic challenges occasioned by recessions within the North American and European markets, with consequential trickle-down effects in the Caribbean. Our focus was therefore directed primarily towards efficiency and expenses management as well as improved risk management of the organisation’s loan portfolio. In this regard the following financial goals were set by the Board for the year: • To pay from current year surplus a minimum dividend of 0.5% points above the average minimum savings rate. • To attain a minimum capital ratio after dividends of 9.9%. • To reduce loan delinquency marginally to 6.9 %. • To increase our loan portfolio by a minimum of 5.0%. • To increase our deposit portfolio by a minimum of 5.0% • To generate a return on asset of 1.4% Dividends Our members through the purchase of shares have been the major risk bearers of the Society. In recognition of this fact, the Board, consistent with previous years, has adopted a dividend policy which seeks to provide the holders of the Society’s share capital with returns in excess of the rates paid on savings and other short term deposits held with commercial banks. This is achieved whilst ensuring that not more than 60 % of the Society’s surplus for the year is appropriated as dividends. Your Board has therefore decided to recommend a dividend payment of 3.0% for the year. This proposal which is 0.5% points above the average minimum savings rate for the year and in line with our target will cost approximately $2.2 million 30 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 (2010 - $2.0 million). The recommended dividend payment represents 49% of the net comprehensive surplus for the year. Capital Management Optimizing the use of capital is a critical component of our strategy. Dynamic capital management supports our day to day operations, allows us to take advantage of growth opportunities aligned with our strategy, cushions our risk exposure, and ensures that we are able to meet increasing regulatory demands and changes, while providing our members with a solid return on their investment. During the year, the Credit Union continued to improve its capital position. This was achieved while improving our proposed dividends to our shareholder members. At year end the capital position net of proposed dividends stood at $32.0 million or 10% of assets. This compared favourably with the targeted position of $31.0 million or 9.7% of total assets and with $29.7 million or 9.7% of total assets recorded at the end of the previous year. Loan Management As anticipated, our members continued to be negatively affected by the declining economic environment as increases in the cost of living occasioned by increased costs of commodities and oil prices continued to impact harshly on their finances. Your Board remained focused in its thrust to ensure that members continued to benefit from the solid support of the organisation through these trying times. We are therefore happy to report that during the year we were able to provide additional financial cushion to eightyfour of our members who suffered significant reductions in their income levels, consequently saving their homes and other prized possessions. Notwithstanding our success in this area, we remain very concerned as to the increase in the level of loans delinquent over 90 days. At year end loans delinquent over 90 days had increased to 8.5% up from 6.9% recorded at the end of the previous year. Further, your Board recognises the importance of improving the overall quality of the loan portfolio. In this regard your Board has continued to monitor monthly the performance of the loan portfolio, subjecting it to regular stress testing which considers the impact of plausible but extreme scenarios on the performance of the portfolio. Your Board has also strengthened the capacity of the Collections unit by providing relevant training in the area of financial counselling and collections management in a concerted effort to provide more effective credit assistance to our members. However, to allow for more proactive delivery of assistance in this area, we are once again requesting that members who experience negative changes in their financial circumstances contact the Society in advance of their loans falling into arrears. Prompt action will provide for more timely intervention by our capable staff thus reducing the possibility of a negative credit rating with the Society. While our focus during the year has primarily been directed towards improving the quality of our loans portfolio, we continued to experience growth in carefully selected areas of the loan portfolio. The growth strategies applied during the year have generated positive results with the loan portfolio growing by 6.6% which compares favourably with targeted results of 5.0% and actual growth of 3.5% attained in the previous year. Savings Mobilization Stemming from the modest growth in savings of 3.7% achieved in the previous year, total savings showed improved results with registered growth of 4.5% marginally above the targeted result of 4.0%. Your Board remains concerned about this continued weakened performance. In addition with the removal of the various tax concessions for credit union savings effective January 1, 2011, it is envisaged that savings with the Society will be CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 31 further negatively affected. Consequently, your Board will seek to address these challenges through the following strategic measures: • Adoption of an effective member education initiative focusing on the Society as an indigenous organisation that is owned and operated for the benefit of its members. • Redesigning, rebranding and increased marketing of our savings products directed towards the following market segments: MEMBERSHIP During the year, your Board of Directors sought to achieve the following targets in this area: • Increase youth membership by a minimum of 5.0% • Undertake a membership satisfaction and awareness survey and attain a minimum membership satisfaction score of 85% • Reduce the number of members who terminate membership due to service issues and/or who transfer to another financial institution by a minimum of 30%. 1. Retirement planning 2. Our youth 3. Young professionals 4. Micro, small and medium sized Businesses 5. Members aged over 50 years Our youth - The Agents of our Future Growth 6. Barbadian Diaspora in the UK and USA. During the year, your Board continued to focus on our youth through increased attention to the COB CARES Programme. Since its conceptualization some three years ago, this programme has grown by leaps and bounds contributing significantly to growth in membership and total savings. • Increased linkage of our savings and loans products with value added products and services of carefully selected strategic partners. Assets productivity For the first time this year the Board has implemented a measure to assess the level of productivity of the total assets employed in the Society. This measurement which is calculated as the ratio of net comprehensive surplus before dividends to the average total assets under management for the year will be used as a gauge to determine the extent to which the Society’s assets have been effectively employed for the year under review. A lower than expected ratio can be linked to a higher than anticipated level of concentration in low yielding or non-performing assets and or a higher than anticipated level of expenses. During the year, the average return on assets attained was 1.4%, in line with target. Your Board is committed to achieving a long term target of 2.5% in this area and as such has agreed to the following strategies to achieve this: • Grow membership by a minimum of 4% • Reduce number of members with less than $150 by 3.0% • Grow liaison programme to a minimum of 100 members. At year-end this strategic segment of membership accounted for 7,612 or 16 % of members representing an increase of 7.2% from the 7,100 which existed at the end of the previous year. Total savings held by these members were $9.3 million or 3.7 % of total savings representing an increase of 33% from the $7.0 million held at the end of the previous year. Consistent with the previous year, the annual Maxine Mc Clean CARES Awards Ceremony was held at the Lloyd Erskine Sandiford Convention Centre. The marquee event of our youth program saw a record number of our youth being rewarded through scholarships and grants for their dedication and commitment to success at the various stages of study. A total of 37 scholarships and 22 grants were awarded during the year at a total cost of $102,000, as compared to 28 scholarships and 16 grants awarded last year at a total cost of $73,000.00. The COB CARES Work Attachment Programme was re-launched with great success. The Programme which exposed ten of our brightest youth to the operations of the Society over an eight week period, received over three hundred applications from eager youth. It is envisaged that this programme will not only provide the opportunity for our youth to have hands-on experience about the world of work but will act as a pool from which we can draw future potential employees. • Effective capital management • Competitive advantage through effective leadership • Prudent risk management and appetite • Efficiency and expenses management Member Satisfaction, the Fuel that Drives our Success • Quality advice and service to ensure sustainable and profitable revenue growth. Our success is totally dependent on the value that our members place on how we interact and deliver our services to them. In the second quarter we signed on to the National Customer Satisfaction Index. The survey which covered 16 institutions, gathered empirical evidence of customer satisfaction with regard to the service delivered by the surveyed organizations. The results placed COB fifth with an overall score of 78%. The score attained fell short of the 85% attained by the leading organisation surveyed. The Board is committed to improved performance by the next survey period and as such has agreed on a number of initiatives directed towards this objective. 32 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 This segment of membership will continue to be of critical importance to the Society. In this regard, your Board has established very aggressive growth targets which will see this segment contributing at least 10% of the Society’s growth levels within the next five years. CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 33 Membership Retention and Increased Penetration Efforts continued during the year to increase membership as well as the level of their savings held with the Society by reducing the number of members who closed their accounts with the Society as a result of dissatisfaction with the service delivered to them transferred their accounts to other financial institutions. During the year, a total of 203 members for a value of $323,000 closed their accounts as a result of dissatisfaction with the service provided and or transferred to other institutions, representing a decrease of 24% from the 269 accounts closed for the same reasons in the previous year. Strategies which were implemented to increase the number of new members as well as reduce the number of members with less than $150 on their share accounts have begun to show results. We are therefore pleased to report the following: • Number of new members recruited for the year was 3,108 representing an increase of 20% over the previous year’s performance in this area. • Number of members with total savings of less than $150 at the end of the year, reduced by 6 % and amounted to 12,436. Your Board remains very concerned about the high concentration of members with less than $150 in savings in the Society and as such has agreed to a number of initiatives with education as its pivotal theme to address this area of concern. • To ensure that all documents to be presented at the meetings of members are distributed at least seven days prior to the meetings. • To convene at least three meetings with the members of the Credit and Supervisory Committees. Regulatory Compliance and Corporate Governance During the year, the Board of Directors met monthly to provide strategic leadership and guidance and also to monitor the operating performance and the proper functioning of our systems of internal control and governance. The focus of the Board encompasses the definition of strategy for our Credit Union and the creation and optimization of value and services for our varied membership, all within the risk control and governance framework. Your Board remains confident that this mandate is being effectively executed and that we have been able to maintain our strategic momentum. In recognition of the proposed changes to the regulatory framework with the establishment of the Financial Services Commission, your Board has attended various sessions directed towards ensuring that persons involved are equipped with knowledge of the new regulatory requirements. In addition your Board has mandated that management implement a comprehensive training programme for all staff, other elected officials and interested members in connection with the new requirements. We are happy to report that once again we have maintained positive relations with all regulatory authorities during the year and have met with the Credit and Supervisory Committees in joint sessions twice during the year to discuss matters of strategic importance. Improved Wealth Accumulation through Initiatives directed towards our Member Entrepreneurs Consistent with previous years, your Board continued to reinforce previously articulated strategies directed towards our member entrepreneurs through the enhancement of the COB Business.net initiative. In this regard we are now pleased to report the following achievements: The training of the Board is critical to the effectiveness of our corporate governance systems. In this regard, a number of members of the Board were exposed to relevant training. In particular we have a number of individual members of the Board currently registered in the ISP programme sponsored by the League. • We are at the advanced stage of developing a dynamic web solution which will provide members with the capability to register their businesses on line. Your Board convened two Special General Meetings with members to address matters relating to relevant By-Law changes. These changes which are deemed necessary for full and effective compliance with the law relating to the nomination and appointment of persons to the Board of Directors as well as the Credit and Supervisory Committees were not approved. Because of the critical nature of these changes, your Board has decided to have the matter addressed at a future meeting. We therefore look forward to your participating in the debate and subsequent approval of the changes being proposed. • The database increased to 248 members by year end. The Board is especially pleased at the wide cross-section of businesses covered in the database. INTERNAL BUSINESS The capacity to attain our goals is directly influenced by the quality and effectiveness of the processing and delivery systems which we have to support our products and services. Consequently the following targets were set for the financial year: • To introduce or significantly improve at least two (2) new channels for the delivery of products and services to our members. • To update our By-laws and policies to provide for more effective corporate governance and accountability. • To ensure that cordial relations are maintained with the regulatory authorities and that all of our regulatory and statutory requirements are met. • To take action in connection with all matters arising from the meetings of members and, where not possible, provide sound reasons for not so doing. 34 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Enhanced productivity, business processes and distribution systems Our capacity to attain the optimum level of operating efficiency is determined by continuously enhancing and developing our employees, business processes and distribution channels. To this end, your Board is happy to report on the following achievements in this area during the year: • Commissioning the Verifast system- This innovative system allows for the accurate and speedy retrieval of members’ accounts at the teller wicket with the swipe of the members’ Easy Access Card. Given the fact that the system is pin based it also improves the security attached to members’ accounts. • Completed acquisition of the Accelerant Collections System- The programme will provide our Collections Unit with tools which will allow for greater productivity of the Unit. In addition it will enhance the department’s capacity to improve the quality and timeliness of service provided to members. • Completed the acquisition of the Contact Centre Call Manager Programme- This upgrade will bring significant improvement in the routing, management and quality control processes in the call centre. Once fully commissioned, CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 35 members will benefit from increased speed whilst attempting to contact any of Team COB’s members. In addition to the synchronization of the call centre system with the Easy Voice Channel, members will be able to seamlessly access their accounts utilising voice recognition technology. It is a great disappointment that the Board was unable to launch the co-branded White Label Master Card with a potential banking partner during the year. While work continued earnestly on this project during the year, we were unable to overcome some challenges relating to the launch of the card. Your Board remains committed to the success of this initiative and therefore has pledged to work feverishly during the coming year to ensure that it is brought to fruition. the Society’s finances. During the year the Board after careful consideration, took the decision to write off the investment of $277,000 in Sunbeach Communications Inc. A further $500,000 was invested in COB Financial Services Inc. to assist with the financing of its various projects. At year end, these projects were at various stages of completion. The following achievements were realised by the company during the year: • The infrastructural work relating to development of the land at Four Roads,St. Philip was completed. The development which covers thirty two lots is available to members at a price of $23 per square foot and to nonmembers at $25 per square foot. To date, a total of four persons have given firm commitments for the purchase of lots, while another seventy persons have expressed interest in acquiring lots. It is envisaged that, based on costs incurred to date, the project will generate a net profit of $450,000 for an average return of 17% over the period of the investment. LEARNING AND GROWTH Membership and Employee Education- the key to our ongoing success Your Board remains ever cognisant of the importance of having a well informed and appropriately trained membership and staff. If we are to achieve our goal of being your preferred financial institution, then we must migrate our processes and systems from being transactional to advisory. Such a major shift will, however, only be attained if we enhance the knowledge base of all members of Team COB. It is against this backdrop that we continued to make significant investments in the training and development of our people. Our staff and executives were exposed to cutting edge training opportunities at local, regional and international levels all directed towards the goal of sharpening our skills and knowledge in the quest to be your trusted financial advisor. • The insurance division generated $34,000 in income for the year. The strategies implemented in the previous year have begun to bear fruit with gross income generated being 62 % higher than that achieved in the previous year. Once again this year, we wish to remind our members of this business line and encourage them to take full advantage of the very competitive premiums and quality services offered by COB FSI relative to their insurance needs. We continued our contribution to the Institutional Strengthening Project sponsored by the Barbados Co-operative & Credit Union League and we are happy to report that several of our staff members, elected officials and general members were able to benefit from this training. We are very proud that your Credit Union had the highest number of persons who were awarded certificates of completion and or participation in this programme among all Credit Unions in Barbados. • The continuation of work on the mutual fund initiative. At year end the legal process relating to registration of the fund with the Financial Services Commission was at an advanced stage. It is envisaged that the fund will be launched during the last quarter of the next financial year. The establishment of mutual funds by an entity controlled by the Credit Union Movement is critical to the sustained growth of the movement given the recent changes to the tax legislation which removed the tax benefits originally offered to credit unions coupled with the proposed implementation of withholding taxes on income earned on members’ deposits held within credit unions. Your Board anticipates the successful launch of the completed initiative. We encourage all members to take advantage of this invaluable training which is provided at no cost. A hallmark of our Credit Union is our attention to members’ financial education and well being. In previous years, we have delivered our various training programmes utilizing the traditional class room settings. In recent times, this model has generated very low attendance levels. With effect from this year, we have embarked on delivering these sessions utilising radio. Overwhelmingly, the comments that we have received in respect of this new approach have been positive and insightful. Members can look forward to such programmess continuing in the New Year. Following on from the previous year, the fourth scholarship for a member to attend the Caribbean Confederation of Credit Unions (CCCU) Convention to be held in Curacao was awarded to Mr. Clarence Chandler. RELATIONS WITH THE BARBADOS CO-OPERATIVE & CREDIT UNION LEAGUE The COB Credit Union Limited maintained very cordial relations with the League and contributed significantly to its various programmes and initiatives. During the year, the League coordinated a series of educational training seminars and workshops open to both members and employees of credit unions. At year end the Credit Union was represented by Mr. Glyne Pilgrim as Vice President of the Board of Directors and Ms. Lynette Holder, member of the League’s Credit Committee. Condolences We extend our sincerest condolences to all members of the COB family who have lost loved ones during the year. May those departed rest in peace and may the Lord provide comfort to their surviving relatives. Moving ahead in 2011 As we turn our sights towards 2012, we remain aware of the challenges which our members will continue to confront given the expected weakness in the economy. We understand that our members will continue to be prudent as they work with reduced incomes and a continually increasing cost of living. As your trusted financial partner we will be there with you every step of the way. We will use this opportunity to become more relevant and effective. In this regard, we look forward with great optimism to launching of the following initiatives during the coming year: • Mobile banking services inclusive of bill payment services • New loan products for business owners and retired members INVESTMENTS IN CO-OPERATORS GENERAL INSURANCE LTD., SUNBEACH COMMUNICATIONS INC. AND COB FINANCIAL SERVICES INC. • Discount programme for our CARES members • Signature and identification capture at teller wickets These investments continued to engage the Board’s attention during the past financial year. Results for the year ended March 31, 2011 show that Co-operators General Insurance Limited continues to be profitable, contributing $290,000 to • Leadership camp for CARES members 36 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 37 TREASURER’S REPORT • Expansion of services provided by contact centre • Twenty-four hour turnaround time for salary and payroll remittances • Loyalty programme for membership • International credit card services • Retirement and wealth management services • Twenty-four hour loan by phone services • Increased marketing and promotion of our services at our electronic touch points • Revamping our Web site and launching a Face Book Web Page • Launching our quarterly community promotional event. The economic slowdown currently being experienced across the Caribbean continues to test the resilience of the credit union. The pillars that the City of Bridgetown Co-op Credit Union rests upon, such as customer service excellence, prudent financial management and sustainable growth remain at the forefront as management decisions were executed to keep the Credit Union on a growth path. We invite you to continue to share the gift of membership with all your friends, family and neighbours by inviting them to join your Credit Union-COB. Despite the challenges we are pleased to report that 2011 was another year of growth as our asset base continued to grow. Your Credit Union has continued to provide a secure and rewarding environment for all members to invest and prosper. Once again, the Auditors have issued an unqualified opinion on the financial statements for the year ended March 31, 2011. The challenging economic environment during the year resulted in the continued focus on reducing expenses and improved risk management processes, as well as operational efficiencies to ensure profitable results. In addition, as you need future financial services, check the value of the services offered at COB and minimise the time spent in finding true financial value. We thank you, for allowing us to provide your financial services solutions and we appreciate the opportunity to serve you. Finally we offer our sincerest thanks to the Management and staff as well as the members of the Credit and Supervisory Committees, who have worked tirelessly to make this year a success for the Credit Union. The challenging economic environment did not directly have an adverse impact on our loan services since loans issued to members during the year ending March 31, 2011 increased by $17 million compared to the sum of $11 million for the corresponding year ending March 31, 2010. James Paul President Peter Earle Vice President Lindell Earle Treasurer An operating surplus of $3.9 million representing a decrease of $3.3 million or 46% below last year’s position of $7.3 million was recorded. These results will afford the opportunity for members to receive a satisfactory dividend yield on their shares in the current economic climate. Elridge Dixon Assistant Secretary David Jean-Marie Director Adrian L. Griffith Director 38 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Adlai Stevenson Secretary CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 39 INCOME STATEMENT Net Interest Income EXPENDITURE Net interest income of $14.2 million was 2.07% below that of the previous year with interest expense totalling $6.5 million on par with the previous year. The below table identifies the major factors which impacted on these results: Gross Loans Loan Interest Investment income interest expense on members’ savings Interest on long term loan Fair value gain on investment property Other Income Provision for impaired loans Other expenditure Net surplus before distributions 2011 Actual results2010 Actual results $ millions % change $ millions % change 266.8 6.8% 249.8 4.2% 21.1 (1.7%) 21.6 (0.6%) 1.0 (32.1%) 1.5 (24.6%) 6.5 (0.4%) 6.6 (10.6%) 0.4 (9.1%) 0.4 (8.4%) 0.0 (100.0%) 5.6 0.0% 1.4 (9.9%) 1.5 (17.2%) 0.7 (81.3%) 3.8 275.3% 12.0 (1.0%) 12.1 1.1% 4.2 (45.6%) 7.6 54.9% The expenditure for the year totalled $12.7 million decreasing by $3.1 million or 20.1% over the corresponding period in the previous year. The major contributors to the increase experienced were as follows: Operating expenses Operating expenses incurred for the year totalled $11.2 million with a decrease of $0.4 million or 3.7% compared with the previous year. A positive variance was noted in the marketing and promotion, advertising and member relations of $150,000, while there was a decline in professional fees by $155,000. Provision for impaired loans and insurance reserve The provision for impaired loans decreased by $3.0 million or 92% over that for the previous year. Loans Income and Yields The increased growth attained in the loans portfolio was not reflected in income from loans which decreased by 1.7% or $366,000 for the year ended March 31, 2011, while the average loan yield increased marginally to 9.0% compared to the 8.8% attained in the previous year in this sphere. The increase was occasioned by an increase in the interest rates on loans granted during the year in line with reductions in the interest rates on savings as mandated by the Central Bank of Barbados. Interest Expense and Cost of Funds There was not much variation in the interest expense relating to membership deposits which totalled $6.53 million when compared to the amount paid in the previous year of $6.56 million. The interest expense on the long-term loan from the National Insurance Department, which was granted to support the organization’s long-term mortgage programme totalled $365,000. Other Income The total other income of $2.3 million was $6.2 million or 72.6% lower than the previous year’s total of $8.6 million. This was attributed mainly to the prior year’s inclusion of a fair value gain on investment property of $5.6 million. Equity Share of Associated Company’s Profit As at March 31, 2011, Co-operators General Insurance Company Limited (CGICL) reflected a total asset base of $5 million. Based on COB’s 17% interest in CGICL, an equity share adjustment of $289,978 was recorded, compared to $330,979 for the previous year. The following is an analysis of “Other Income” and the “Equity Share of the Associated Company’s Profit” (CGICL). 2011 Actual results2010 Actual results $ millions % change $ millions % change Investment income 996,239 (32.1%) 1,469,133 (24.6%) Rental Income 334,101 (0.6%) 336,258 (9.9%) Processing Fees 479,081 (25.9%) 646,501 (35.1%) Other fees and income 484,881 (5.0%) 510,560 27.5% Share of profits (loss) in CGICL 289,978 (25.7%) 330,979 19.7% 40 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 41 BALANCE SHEET Total Assets Total assets at end of the year stood at $319 million with an increase of $14 million or 4.66% compared with the previous year. The main contributor to this increase was Loans to members, which recorded an increase of $17 million, despite the weakened economic environment. Of particular note is the fact that over 37% of the growth achieved in the loan portfolio was directed to the provision of housing solutions for our members. Total Liabilities Total liabilities at the end of the year stood at $285 million representing an increase of $11 million or 4.28% over the previous year. The primary growth achieved within the Society was in the area of savings and share deposits, which stood at $200 million increasing by $16.1 million or 8.79% as compared with the previous year. “rebranded and revitalized products we are in a position to help our members achieve Prosperity - our vision, your way of life “(extract from annual report theme 2011). .................................. Lindell Earle TREASURER BOARD OF DIRECTORS Risk Management Risk is a part of business that can be managed, though seldom avoided. During the year the Credit Union followed sound business practices to protect its assets against risks. The Board of Directors and the Executive Managers worked together as a team to identify, measure and control risk. Executive Managers focused on the operational area, paying particular attention to liquidity and interest rate risk. Some of the risk management tools employed during the year included internal, administrative and accounting controls as well as the deployment of stress testing models. Liquidity Management Liquidity management ensures that the demand for funds is met during the year. Executive Managers during the year balanced the need to maintain adequate liquidity with the need to earn income. The Credit Union’s cash and convertible assets were adequate to meet the demand for loans and withdrawals. Management is cognizant of the fact that economic changes and government policies can affect interest rate movement and these interest rate fluctuations can seriously affect liquidity and operating surpluses. Inflation is detrimental to the Credit Union; consequently management has factored in the rate of inflation in the projected cash-flow analysis as part of its budgeting process. In an effort to shore up the Society’s liquidity position as well as to address the asset liability mismatch occasioned by the members’ increasing demand for loans with longer maturity profile, the Board, after undertaking a stress testing of the Society’s balance sheet and operating surplus, secured a $15 million long term loan facility with the National Insurance Department. To date, the full sum of this facility remains available. OUTLOOK FOR THE FUTURE Economic prospects in Barbados are brightening very gradually, and are forecast to improve by the end of 2011. According to the Central Bank’s preliminary estimates, output contracted by 0.4% in 2010, following a deep decline of 4.7% in 2009. On the back of a gradual recovery in tourism – and consequently in the retail and construction sectors where the majority of our membership is employed, we will continue to monitor these sectors closely. The International Monetary Fund assesses that the financial sector in Barbados will remain healthy, though it sees further room for strengthening bank oversight. While nonperforming loans (NPL) have increased, solid capital bases provide effective cushions. We believe that in the coming year our members from the young to the old will benefit from a wide range of saving instruments that can be found at City of Bridgetown Co-operative Credit Union Limited. After twenty-seven years, we are confidently weathering the current economic challenges. We will continue in the coming months to work with our members who face financial difficulties so as not to increase the delinquency portfolio. We believe that with our improved operating efficiencies within the Credit Union and with 42 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 43 RISK MANAGEMENT POLICIES OVERVIEW Risk management is a cornerstone of prudent banking practices. A strong organization-wide risk management culture provides the foundation for the Credit Union’s risk management programme. The City of Bridgetown Co-operative Credit Union Ltd. assumes credit and market risks to generate a return on its capital and members’ shares. The objectives of the risk management process are to understand, evaluate and manage the relationship between risk and return, establish appropriate limits and control, and ensure that the Credit Union’s activities are conducted in a sound and prudent manner. The Board of Directors is responsible for approving risk management policies and key limits for the Credit Union’s risk taking activities. The Board delegates the implementation and day-to-day oversight to Senior Management; Senior Management in turn reports monthly to the Board on the Credit Union’s operations and risk performance. CREDIT RISKS Credit risks are managed through policies and standards established by the Board and are routinely reviewed. In addition, the Board routinely revises and sets all credit limits. The Credit Committee reviews the policy, standards and limits under which the credit is controlled and makes recommendations to the Board on any changes to the stated policies that may be required. The Credit Committee assigns loan approval limits to all lending officers. All credit decisions are made in a manner to ensure compliance with credit policies and to establish limits. To achieve this objective, the Credit Union measures and forecasts its cash obligations, applies controls to its cash flow gaps, maintains diversified sources of funding, sets prudent limits and ensures immediate access to liquid assets. Maintaining a strong credit rating provides the Credit Union with the capacity to access borrowings at favourable rates and on favourable terms. The Credit Union uses scenario testing to evaluate its liquidity and its ability to sustain operations under duress. The Board of Directors annually approves cash flow projections as an integral part of its budgeting process. The Credit Union depends on a wide range of funding sources and applies prudent limits to avoid undue concentration. The principal sources of funding are share capital and deposits from members and non-members. The Credit Union maintains large holdings of liquid assets, which can be used to sustain operations in the event of unexpected disruption. At March 31, 2011, liquid assets were $26.8 million (2010 – $25.3 million) which translated into 8.4% (2010 – 8.3%) of total assets. At March 31, 2011 liquid reserves were augmented by the availability of $15.0 million of approved long term borrowing from the NIS. When considered, liquid assets would increase to $41.8 (2010 – $40.3) million or 13.1% (2010 – 13%) at year end. The Credit Union offers long-term mortgages as part of its suite of loan products. These loans carry a maximum maturity profile of thirty years which is well in excess of the maximum maturity profile of the Credit Union’s deposit portfolio of five years. To squarely address this asset liability mismatch the Credit Union applies the following strategies: • A set ceiling on the maximum concentration of long-term loans in the loan portfolio. This ceiling which is reviewed annually is determined based on the following factors: • A thorough analysis of the core deposits held in the deposits portfolio. In addition, monthly reports and recommendations are made to the Board with respect to loan quality. This allows the Credit Union to curtail lending in various areas when significant or niggling problems are noticed and to increase limits in those areas when the risks and reward profile reveals opportunities for generating profitable business. • Deposit trends over a ten-year period. • The level of institutional capital of the Credit Union. MARKET RISKS • Market opportunities for the mobilization of long-term borrowings. Market risks relate to risks of loss arising from changes in interest rates, market prices and volatilities that arise from the Credit Union’s funding and investment activities. Interest rate risks arise when there is a mismatch between positions that are subject to changes in interest rates over a specified period. • Restriction of long-term mortgages to adjustable rate loans. The Credit Union’s credit policies and limits are structured ensure diversification across various types of credit risks. Limitations are set for exposure to individual members. The loan portfolio is reviewed quarterly for emerging trends in credit quality. Various tools including the CAMPARI model are used to assess the credit worthiness of members. OPERATIONAL RISK Market risks are managed through policies and standards established by the Board and are reviewed annually. The Board approves all risk limits and periodically reviews the risks and performance levels of the Credit Union’s various lines of business. The Credit Union currently utilizes the following techniques for identifying, measuring and controlling market risks: Operational risk is defined as the risk of loss resulting from inadequate or failed internal processes, human behavior and system failures from external events. Operational risk losses can be categorized into the following types: • Errors or breakdowns in transaction processing including payments made to members and non-members. • Sensitivity analysis and simulation modeling • Liability arising from the failure to meet legislative or contractual requirements. • Gap analysis • Fines and penalties incurred as a result of failure to comply with regulations or legislative requirements. • Funding and investment activities • Losses due to theft, fraud or unauthorized activities. • Loss or damage to assets due to natural disasters or other accidents. LIQUIDITY RISKS Liquidity risks arise from mismatches in cash flow. The objective of the liquidity management is to ensure that the Credit Union is in a position to honour all of its financial obligations as they fall due. 44 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 45 Operational risk is managed and controlled by business activity; a comprehensive variety of checks and balances has been developed to address operational risks. Some of the safeguards developed to minimize the potential for losses to the Credit Union include: CITY O F BRIDGETOWN CO - O PERATIVE CREDIT UNIO N LIMITED • Continuous identification, assessment, measurement and management of operational risks facing the Credit Union. • Trained and competent staff, including a knowledgeable team committed to risk management. Consolidated Financial Statements • Segregation of duties and delegation of authority. F o r t h e year en d ed 31 M arc h , 2011 • An organization-wide business continuity plan. • Policies approved and reviewed annually by the Board. In addition, an experienced, qualified and independent internal audit team performs continuous audits. These audits include comprehensive reviews of the design and operation of internal control systems as well as providing checks on the reliability and integrity of the Credit Union’s data processing processes. 46 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 47 Skeete, Best & Co. Chartered Accountants Tudor Bridge, St. Michael, Barbados W.I. Tel. (246) 424-6626 Fax. (246) 425-5348 Email: [email protected] INDEPENDENT AUDITORS’ REPORT To the Members of City of Bridgetown Co-operative Credit Union Limited We have audited the accompanying consolidated financial statements of City of Bridgetown Co-operative Credit Union Limited (“the Credit Union”), which comprise the consolidated statement of financial position as of 31 March 2011, and the consolidated statements of comprehensive income, cash flows, changes in members’ equity and schedule to consolidated statement of comprehensive income for the year then ended, and a summary of significant accounting policies and other explanatory notes. Management’s Responsibility for the Financial Statements Management is responsible for the preparation and fair presentation of these consolidated financial statements in accordance with International Financial Reporting Standards. This responsibility includes: designing, implementing and maintaining internal controls relevant to the preparation and fair presentation of financial statements that are free from material misstatement, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. Auditors’ Responsibility Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We conducted our audit in accordance with International Standards on Auditing. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditors’ judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Credit Union as of 31 March 2011, and its financial performance and its cash flows for the year then ended in accordance with International Financial Reporting Standards. Consolidated Statement of Financial Position As of 31 March 2011 (expressed in Barbados dollars) Notes 2011 Assets Cash and cash equivalents 5 $ 10,214,359 Accounts receivable and prepaid expenses 9 697,472 Deferred charges 65,206 Interest due and accrued 1,127,540 Investments 7 23,538,346 Investment in associated company 6 1,552,018 Loans to members 8 260,898,573 Property, plant and equipment 10 11,883,367 Investment property 11 7,300,000 Development land for resale 12 2,895,644 $320,172,525 Barbados, W.I. 7 June 2011 $ 19,027,366 624,212 49,913 1,440,523 16,553,875 1,345,797 244,746,209 12,530,224 7,300,000 2,268,890 $305,887,009 Liabilities Accounts payable and accrued expenses 14 $ 1,411,339 $ 2,482,222 Interest payable 564,107 479,060 Members’ deposits 13 200,218,035 184,033,941 Loan payable 15 6,277,778 6,944,445 Liabilities qualifying as regulatory capital 16 77,125,303 79,923,535 285,596,562 273,863,203 Members’ equity Statutory reserve 17 18,386,445 16,866,530 Special funds 18 7,908,440 7,879,058 Savings and loans benefit fund 19 647,039 532,086 Fair value reserves 490,087 (201,386) Undivided surplus 7,143,952 6,947,518 34,575,963 32,023,806 $ 320,172,525 $ 305,887,009 The accompanying notes form an integral part of these consolidated financial statements Approved on 7 June 2011 by the Board. Chartered Accountants Restated 2010 James Paul PresidentSecretary Adlai Stevenson CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 49 Year ended 31 March 2011 (expressed in Barbados dollars) Notes 2011 Interest income (expenses) Interest on loans $ 21,194,254 Interest expense – member deposits (6,533,413) Interest expense – loan payable 15 (365,185) Other income Fair value gain on investment property 11 Investment income Rent Income from direct services Gain on disposal of plant and equipment Commissions Net interest and other income Equity share of associated company’s profits Distributions 50 Operating expenses (per schedule) Provision for impaired loans 8 Savings and loan protection 19 Impairment loss on available-for-sale investment Loan loss recovery expenses Affiliation dues Total expenditure Total comprehensive surplus CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Net surplus before the following items 6 Net surplus before distributions 20 Net surplus Other comprehensive income Change in fair value of available-for-sale investments 7 The accompanying notes form an integral part of these consolidated financial statements. Restated 2010 $ 21,561,238 (6,561,320) (401,852) Expenditure 14,295,656 14,598,066 - 996,239 334,101 963,962 31,504 34,110 5,646,275 1,469,133 336,258 1,157,061 43 20,682 2,359,916 8,629,452 16,655,572 23,227,518 11,259,019 700,000 360,000 277,778 31,804 75,000 11,693,135 3,753,000 360,000 1,216 75,000 12,703,601 15,882,351 3,951,971 7,345,167 289,978 330,979 4,241,949 7,676,146 (1,977,090) (3,243,241) 2,264,859 4,432,905 420,530 (249,246) $ 2,685,389 $ 4,183,659 Statutory Special Savings & Loans Fair Value Undivided Reserves Funds Benefit Fund Reserves Surplus Total $ $ $ $ $ $ Balances at April 1, 2009 - previously stated 14,534,884 7,848,685 340,587 (18,214) 4,986,237 27,692,179 Prior year adjustment (note 27) 275,383 - - 65,749 (95,268) 245,864 Balances at April 1, 2009 - As restated 14,810,267 7,848,685 340,587 47,535 4,890,969 27,938,043 Transfer 1,891,040 381,789 - - (2,272,829) Net surplus - - - - 4,432,905 4,432,905 Other comprehensive income: - Available-for-sale investments - - - (249,246) - (249,246) Members’ shares below minimum requirement 42,916 - - - - 42,916 Entrance fees and fines 18,780 - - - - 18,780 Net claims incurred - - 191,499 - - 191,499 Utilised during the year - (351,416) - - - (351,416) Group’s share of associate’s reserves - - - 325 - 325 Transfer of associate’s net earnings 103,527 - - - (103,527) Balances at 31 March 2010 - As restated 16,866,530 7,879,058 532,086 (201,386) 6,947,518 32,023,806 Balances at April 1, 2010 - previously stated 16,487,620 7,879,058 532,086 (267,460) 7,034,323 31,665,627 Prior year adjustment (note 27) 180,115 - - 66,074 111,990 358,179 16,667,735 7,879,058 532,086 (201,386) 7,146,313 32,023,806 Transfer 1,600,546 282,600 - - (1,883,146) Net surplus - - - - 2,264,859 2,264,859 Other comprehensive income: - Available-for-sale investments - - - 420,530 - 420,530 Reclassification of cumulative loss on available-for-sale investment - - - 270,222 (270,222) Members’ shares below minimum requirement 60,072 - - - - 60,072 Entrance fees and fines 22,796 - - - - 22,796 Net claims incurred - - 114,953 - - 114,953 Utilised during the year - (253,218) - - (78) (253,296) Group’s share of associate’s reserves (78,478) - - 721 - (77,757) Transfer of associate’s net earnings 113,774 - - - (113,774) Balances at 31 March 2011 18,386,445 7,908,440 647,039 490,087 7,143,952 34,575,963 The accompanying notes form an integral part of these consolidated financial statements. Consolidated Statement of Comprehensive Income Consolidated Statement of Members’ Equity Year ended 31 March 2011 (expressed in Barbados dollars) CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 51 Consolidated Statement of Cash Flows Consolidated Statement of Cash Flows (continued) Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 2011 Notes Restated 2010 Operating Activities Net surplus $ 2,264,859 Adjustments for: Depreciation 10 1,211,343 Amortisation 11 - Fair value gain on investment property - Impairment loss on available-for-sale investment 277,778 Interest expense – members 6,533,413 Interest expense – loan payable 15 365,185 Interest on loans (21,194,254) Investment income (996,239) Equity share of associate’s profits 6 (289,978) Gain on disposal of plant and equipment (31,504) (11,859,397) Loans to members (16,152,143) Accounts receivable and prepaid expenses (73,260) Deferred charges (15,293) Accounts payable and accrued expenses (1,070,883) Members’ deposits 16,184,094 Liabilities qualifying as regulatory capital (2,798,232) Entrance fees and fines 22,796 Savings and loans benefit fund 19 114,953 Members’ shares transferred to statutory reserve 60,072 Special funds payments 18 (253,218) (15,840,511) Interest received on loans 21,382,022 Interest paid – member deposits (6,448,376) Interest paid – long term loan 15 (365,185) Net cash (used in) from operating activities 52 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 (1,272,050) $ 4,432,905 1,298,022 30,703 (5,646,275) 6,561,320 401,852 (21,561,238) (1,469,133) (330,979) (43) Notes 2011 Investing Activities Investment income received $ 1,127,454 Investments maturing – net 2,658,281 Investments acquired 11 (9,500,000) Addition to development land for resale 12 (626,754) Plant and equipment acquired 10 (569,630) Proceeds on disposal of plant and equipment 36,359 Net cash (used in) from investing activities Financing Activities Loan payable 15 Restated 2010 $ 2,022,126 6,165,220 (340,807) (232,035) 43 (6,874,290) 7,614,547 (666,667) (666,666) (666,667) (666,666) (8,813,007) 7,128,634 19,027,366 11,898,732 Cash and cash equivalents, end of year $ 10,214,359 $ 19,027,366 Net cash used in financing activities (16,282,866) Net (decrease) increase in cash and cash equivalents (8,510,108) (43,075) (49,913) 876,536 11,826,997 (2,522,469) 18,780 191,499 42,916 (351,416) Cash and cash equivalents, beginning of year (14,803,119) 21,938,664 (6,552,940) (401,852) 180,753 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 53 Schedule to Consolidated Statement of Comprehensive Income (cont’d) Schedule to Consolidated Statement of Comprehensive Income Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) Operating expenses Personnel Salaries and wages Employee education Employee social benefits Pension contribution Medical insurance Staff uniforms Employee recruitment Office Utilities Computer supplies and services Postage and stationery Office supplies 2011 2010 $ 5,171,413 134,908 103,859 83,244 56,904 - 4,225 $ 5,181,041 246,743 111,330 80,100 46,179 102,283 6,799 5,554,553 5,774,475 507,720 445,311 95,423 27,674 493,541 467,255 102,260 51,808 1,076,128 1,114,864 Notes 2011 2010 Operating expenses (continued) Other Depreciation 10 $1,211,343 $1,298,022 Marketing and promotion 342,600 290,375 Value added tax 306,786 342,081 Member relations expenses 287,491 238,987 Repairs and maintenance 263,609 154,989 Direct cost of service 251,600 208,050 Insurance 247,402 244,806 Advertising 212,172 164,647 Rental 210,717 221,302 Professional fees 183,258 338,960 Motor vehicle 139,740 116,781 General meetings 139,373 213,584 Security 137,957 152,972 Executive honorarium 124,500 122,600 Conventions 118,832 165,929 Property tax 101,790 101,790 Cleanings 90,726 113,276 Committee meetings 57,904 73,277 Collection fees 52,540 10,499 Interest and bank charges 51,740 20,923 Entertainment 37,186 35,762 Subscriptions 26,735 23,064 Annual Winston Alleyne Lecture 18,885 32,668 Anniversary 6,856 23,847 Annual Community Outreach 4,236 39,370 Miscellaneous 2,360 1,156 Amortisation of investment property 11 - 30,703 Bad debts written off - 23,376 Total operating expenses 54 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 4,628,338 4,803,796 $ 11,259,019 $ 11,693,135 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 55 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) 1. Incorporation City of Bridgetown Co-operative Credit Union Limited (“the Credit Union”) was registered on 20 October 1983 as Society No.71 under the Co-operative Societies Act of Barbados 1990-23 (“the Act”). The Credit Union, in accordance with Section 241(1) of the Act submitted the necessary documents to the Registrar of Co operative Societies for its Certificate of Continuance, which was issued on 22 June 1994. Year ended 31 March 2011 (expressed in Barbados dollars) 4. New standards, amendments and interpretations to existing standards (continued) b) New standards, amendments and interpretations to existing standards that are not yet effective and have not been early adopted by the Group Management has reviewed the new standards, amendments and interpretations to existing standards that are not yet effective and have determined that the following are relevant to the Group’s operations. The Group has not early adopted the new standards, amendments and interpretations. IFRS 9 Financial instruments phase 1: Classification and measurement IFRS 9 was issued in November 2009 and replaces those parts of IAS 39 relating to the classification and measurement of financial assets. Key features are as follows: The registered office of the Credit Union is located at Lower Broad Street, Bridgetown, St. Michael. 4. Principal activities The Credit Union and its subsidiary (“the group”) exist principally to promote the economic interests of their members in accordance with co-operative principles. The Credit Union owns 100% of the issued and outstanding common shares of C.O.B Financial Services Inc., a company that was incorporated under the Companies Act of Barbados on 21 May 2001. It commenced operations on 1 June 2008. Details of the subsidiary’s financial position are shown in note 25. 4. New standards, amendments and interpretations to existing standards The International Financial Reporting Interpretations Committee (IFRIC) has issued new or revised interpretations which are effective from the 2011 reporting date. The new interpretations are as follows: - IFRIC 18 Transfers of Assets from Customers IFRIC 19 Extinguishing Financial Liabilities with Equity Instruments IFRIC 18 and 19 have no significant effect on these consolidated financial statements. a) Standards, amendments and interpretations effective in the 2011 financial year The following amendments are effective and have been adopted by the Group as of 1 April 2010. • IFRS 7 (Amendments), “Financial instruments” – Disclosures The amendment requires enhanced disclosures about fair value measurement and liquidity risk. In particular, the amendment requires disclosure of fair value measurements by level of a fair value measurement hierarchy. As the change in accounting policy only results in additional disclosures, there is no impact on retained earnings. 56 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 • Financial assets are required to be classified into two measurement categories: those to be measured subsequently at fair value, and those to be measured subsequently at amortised cost. The decision is to be made at initial recognition. The classification depends on the entity’s business model for managing its financial instruments and the contractual cash flow characteristics of the instrument. • An instrument is subsequently measured at amortised cost only if it is a debt instrument and both the objective of the entity’s business model is to hold the asset to collect the contractual cash flows, and the asset’s contractual cash flows represent only payments of principal and interest (that is, it has only “basic loan features”). All other debt instruments are to be measured at fair value through profit or loss. • All equity instruments are to be measured subsequently at fair value. Equity instruments that are held for trading will be measured at fair value through profit or loss. For all other equity investments, an irrevocable election can be made at initial recognition, to recognise unrealised and realised fair value gains and losses through other comprehensive income rather than profit or loss. There is to be no recycling of fair value gains and losses to profit or loss. This election may be made on an instrument-by-instrument basis. Dividends are to be presented in profit or loss, as long as they represent a return on investment. • While adoption of IFRS 9 is mandatory from 1 January 2013, earlier adoption is permitted. CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 57 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 4. New standards, amendments and interpretations to existing standards (continued) 4. Significant accounting policies c) The following standards and amendments to existing standards are not yet effective and are not relevant to the Group’s operations: Statement of Compliance These consolidated financial statements are prepared in accordance with International Financial Reporting Standards (IFRS). These policies have been consistently applied to all years presented, unless otherwise stated. Basis of accounting IFRS 1 (Amendments) – First time adoption of IFRS: Limited exemption from comparative IFRS 7. Disclosure for first-time adopters was issued in January 2010 and is effective from 1 July 2010. Severe hyperinflation and removal of fixed assets for first-time adopters was issued in December 2010 and is effective from 1 July 2011. The consolidated financial statements are prepared on the historical cost basis except for financial instruments classified as available-for-sale, investment property and investment in the associated company. IFRS 7 (Amendments) – Disclosures: Transfers of financial assets. These created new disclosure requirements in relation to derecognised financial assets and are effective from 1 July 2011. Critical accounting estimates and judgments The preparation of consolidated financial statements in accordance with IFRS requires management to make certain critical accounting estimates and to exercise its judgment in the process of applying the group’s accounting policies described below. Other than the routine loan loss and investment impairment provisions, no significant estimates or judgments have been required in applying the accounting policies which may have a material impact on the group’s reported assets, liabilities, revenues and expenses. Actual results may differ from these estimates and any resulting differences are recognized in the period of occurrence. Financial instruments Financial assets and financial liabilities are recognized on the group’s balance sheet when the group becomes a party to the contractual provisions of the underlying transactions and the basis of accounting are disclosed in the specific item identified. Cash and cash equivalents Cash and cash equivalents comprise savings accounts, short term deposits with a maturity of less than or equal to ninety (90) days and cash on hand. Interest income on short term deposits is based on contractual principal and interest rate and is recorded in the consolidated statement of income. Accounts receivable Accounts receivable are carried at original invoice amount less an estimate made for doubtful receivables based on a review of all outstanding amounts at the year end. Bad debts are written off when identified. – IAS 12 (Amendments) – 58 Deferred tax: Recovery of Underlying assets. These amendments are effective from 1 January 2012. CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 59 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 4. Significant accounting policies (continued) 4. Significant accounting policies (continued) Basis of consolidation Investments (continued) A subsidiary is an entity over which the group has the power to govern the financial and operating policies generally accompanying a shareholding of more than one half of the voting rights. Subsidiaries are fully consolidated from the date on which control is transferred to the group. Available-for-sale investments are initially recognised at cost (which includes transaction costs) and are subsequently re-measured at fair value based on quoted prices. Unquoted available-for-sale investments for which fair values cannot be measured reliably are recognised at cost less impairment. Unrealised gains and losses arising from changes in the fair value of available-for-sale investments are reported in other comprehensive surplus. The purchase method of accounting is used to account for the acquisition of subsidiaries by the group. The cost of an acquisition is measured as the fair value of the assets given and liabilities incurred plus costs attributable to the acquisition. When the available-for-sale investments are disposed of or impaired, the related accumulated fair value adjustments are included in the consolidated statement of comprehensive income as gains and losses from investments. Inter-company transactions, balances and unrealised gains on transactions between group entities are eliminated. An investment is impaired if its carrying amount is greater than its estimated recoverable amount. Management assesses impairment of investments at the end of each financial year. Associated company Interest earned whilst holding investments is reported as interest income. An associated company is a company or other corporate entity, not being a subsidiary, in which the group has a long-term interest of generally not less than 20% of the equity voting rights and over which it is in a position to exercise significant influence, but not control. All purchases and sales of investments are recognised at trade date, which is the date that the group commits to the purchase or sale thereof. Loans to members Loans to members are stated at cost net of provision for impaired loans. The cost is assumed to approximate the fair value. Interest is recorded on the accrual basis and the accrual of interest ceases when installments are unpaid for ninety (90) days, and at such time all accrued interest is reversed. In subsequent periods, interest received on non-accrual loans is recorded as income only if management has determined that the loans do not require specific provisions for losses, otherwise all amounts received are credited to principal. Non-accrual loans are restored to an accrual basis when principal and interest payments are current and there is no longer any reasonable doubt regarding collectibility. Investments in associated companies are accounted for under the equity method of accounting and are initially recognised at cost. The Group’s share of associates’ post-acquisition profits or losses is recognised in the consolidated statement of comprehensive income. The cumulative post-acquisition movements are adjusted against the carrying amount of the investment. When the Group’s share of losses in an associate equals or exceeds its interest in the associate, the Group does not recognise further losses, unless it has incurred obligations or made payments on behalf of the associate. Investments Provision for impaired loans Investments with fixed maturity, where management has both the intent and the ability to hold to maturity, are classified as held-to-maturity. Investments to be held for an indefinite period of time, which may be sold in response to needs for liquidity or changes in interest rates, exchange rates or equity prices, are classified as available-for-sale. Management determines the appropriate classification of an investment at the time of purchase. Provision for impaired loans comprises a specific provision made on an individual basis where management is of the opinion that collection is doubtful, and based on asset classification, determined in accordance with guidelines established by the Board. Held-to-maturity investments, which comprise government securities, fixed deposits and bonds, are stated at amortised cost less any provision for impairment. 60 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 61 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 4. Significant accounting policies (continued) 4. Significant accounting policies (continued) Property, plant and equipment Accounts payable Property, plant and equipment are stated at cost, net of accumulated depreciation and any recognised impairment loss. Depreciation is provided on a straight-line basis, at rates sufficient to write off the cost of the assets over their estimated useful lives. The annual rates used are: Accounts payable are recognised initially at fair value and subsequently measured at amortised cost. Liabilities qualifying as regulatory capital In accordance with the requirements of IAS32 Financial Instruments: Presentation and IFRIC 2 Members’ Shares in Co-operative Entities and Similar Instruments, the Credit Union has classified the amounts contributed by its members for shares as financial liabilities since the members have the right to demand full repayment thereof. The shares qualify as capital for regulatory purposes despite their classification as financial liabilities. Distributions to members are also recorded as financial expenses in the consolidated statement of comprehensive income. Interest expense Interest expense on members’ deposits is based on contractual principal and interest rates and is recorded in the consolidated statement of comprehensive income. Taxation The Credit Union is exempt from corporation tax under Section 9(1) (g) of the Income Tax Act. Foreign currencies Transactions originating in foreign currencies are recorded in Barbados dollars at the exchange rates existing at the dates of the transactions. Assets and liabilities denominated in foreign currencies are translated into Barbados dollars at mid-market rates existing at the balance sheet date. Gains and losses on exchange transactions are included in the determination of income. Buildings Computer equipment Computer software Office equipment Motor vehicles Leasehold improvement Furniture and fittings - - - - - - 2% 20% 20% 10% 20% 33 1/3% 10% The gain or loss arising on the disposal or retirement of an asset is determined as the difference between the sales proceeds and the net book value of the asset and is recognised in the consolidated statement of comprehensive income. Investment properties Investment properties comprise land and buildings owned but not occupied by the Credit Union and held to earn rental income or held for capital appreciation with possible future development potential. Investment properties are recorded at fair value. Transfers to or from investment properties are recorded when there is a change in use of the property. If an investment property becomes owner-occupied, it is reclassified as property, plant and equipment. If any actions are taken to develop or sell investment property, it is reclassified as development property. Rental income from investment properties is recognised on an accrual basis. Pension contributions Development Land for Resale Land under development or held for sale is classified as development property when actions are taken to either develop or sell the land. Development property included all land acquisition and development costs included prior to sale. Gains and losses realised on the sale of development property are included in other income or expenses in the consolidated statement of comprehensive income at the time of sale. Sale is recognised upon execution of the conveyance. Effective 1 January 2004, the Credit Union established a defined contribution plan for its employees. Total contributions made by the Credit Union are recorded as a personnel expense and included in the operating expenses in the consolidated statement of comprehensive income. Taxation The subsidiary follows the liability method of accounting for deferred tax, whereby the future tax liability resulting from timing differences is provided for at the current corporation tax rate. Deferred tax assets are only recognised when it is probable that taxable profits will be available against which the assets may be utilised. 62 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 63 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 5. Cash and cash equivalents 6. Investment in associated company (continued) 2011 Short term deposits Savings and chequing accounts Cash on hand $ 3,484,590 5,190,960 1,538,809 $ $ 10,214,359 $ 19,027,366 2010 5,166,403 11,975,028 1,885,935 Short term deposits include $212,932 (2010 - $207,777), which are held as part of the segregated funds in relation to the savings and loans benefit fund (Note 19). The Group’s share of the results of its associate, which is unlisted, and its share of the net assets are as follows: Restated 2011 2010 2011 $ 850,000 164,253 Share of net income less dividends received (see below) Share of revaluation surplus & other reserves 1,345,797 283,978 (77,757) 1,014,253 324,979 6,565 1,552,018 1,345,797 $ 4,915,653 3,655,940 3,383,509 330,979 The investment comprises 7,800 common shares (2010 – 7,800) and 1,000 cumulative, 5 year convertible, 6% preferred shares in Co-operators General Insurance Company Limited, which represent 17% of total shares issued (2010 – 17%). This investment is accounted for as an associated company on the basis that the Credit Union has representation on the board of the Company. During 2011, the group recorded an equity share of net income of $289,978 (2010 – $330,979). 850,000 495,797 5,447,722 3,929,253 3,302,989 289,978 The financial year end of Co-operators General Insurance Company Limited is 31 May. The results included in the Group’s 2011 financial statements are based on that company’s audited financial statements for the year ended 31 May 2010 (2010 - year ended 31 May 2009). Restated 2010 $ $ 6. Investment in associated company Original cost of investment Increase in equity value over cost from acquisition to end of previous year Assets Liabilities Revenue Net income 7. Investments Held-to-maturity at amortised cost 2011 2010 Government securities Bonds Deposits $ 7,000,000 - 4,676,499 $ 6,900,000 1,000,000 6,334,780 11,676,499 14,234,780 11,861,847 2,319,095 $ 23,538,346 $ 16,553,875 Share of net income less dividends received for the year is made up as follows: Taxation 374,771 (84,794) 212,576 118,403 Share of net income Dividend received during the year 289,978 (6,000) 330,979 (6,000) Available-for-sale at fair value Equities 283,978 324,979 The group recorded an unrealised gain of $420,530 (2010 - unrealised loss $249,246) on available-for-sale investments on revaluation, representing the difference between their fair market value at the beginning and end of the financial year. 64 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 65 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 8. Loans to members 9. Accounts receivable and prepaid expenses 2011 2010 2011 Land and housing Other (including line of credit loans) Vehicles Debt consolidation Personal Business Investments $ 179,329,598 $ 159,382,596 38,390,390 36,058,955 9,797,902 11,710,521 28,067,768 31,017,768 8,557,347 8,380,692 2,543,101 3,011,822 196,414 223,023 Provision for impaired loans 266,882,520 (5,983,947) 249,785,377 (5,039,168) Provision for impaired loans Balances – beginning of year Amounts charged-off Amounts recovered Increase in provision Balances – end of year $ 260,898,573 $ 244,746,209 $ 5,039,168 - 244,779 700,000 $ 3,530,124 (2,412,612) 168,656 3,753,000 $ 5,983,947 $ 5,039,168 The provision has resulted from the identification of specific loans, which are in arrears of payments three (3) months or over at the year-end and which accounts have shown no activity over the same period. Loans to members include non-accrual loans of $24,985,850 (2010 - $17,569,868). Interest on non-accrual loans accumulated but not recognised totaled $3,335,580 (2010 - $3,749,843). At 31 March 2011, the maturity profile of loans to members was as follows: Within 1 year 1 – 5 years Over 5 years 66 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 2011 2010 $ 16,303,239 28,939,942 221,639,339 $ 18,251,695 30,407,987 201,125,695 $ 266,882,520 $ 249,785,377 Other receivables Prepaid insurance Computer services Other prepaid expenses Utility deposits Staff loans $ $ 2010 143,590 82,314 178,659 202,305 21,911 68,693 $ 155,536 84,450 81,976 226,578 21,911 53,761 697,472 $ 624,212 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 67 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 10. Property, plant and equipment 10. Property, plant and equipment (continued) Accumulated Net book Cost depreciation value Land – Broad Street Balances – At 31 March 2010 and 2011 $ 2,000,000 $ - $ 2,000,000 Cost Office equipment Balances – At 1 April 2009 $ 925,729 Additions 27,470 Depreciation - Buildings – Broad Street Balances – At 1 April 2009 Depreciation $ 9,565,529 $ - Balances – At 31 March 2010 Depreciation Balances – At 31 March 2011 9,565,529 - 1,367,248 191,384 $ 8,198,281 (191,384) 1,558,632 191,382 8,006,897 (191,382) 1,750,014 7,815,515 Balances – At 31 March 2010 Additions Disposals Transfers Depreciation 9,565,529 Balances – At 31 March 2011 Accumulated depreciation $ 953,199 6,723 (16,079) (5,201) - 517,425 - 101,488 618,913 - (16,079) (3,294) 83,510 938,642 $ 408,304 27,470 (101,488) 683,050 334,286 6,723 (1,907) (83,510) 255,592 Computer equipment Balances – At 1 April 2009 Additions Disposals Depreciation $ 2,963,265 101,751 (2,640) - Balances - 31 March 2010 Additions Disposals Depreciation 3,062,376 59,904 (16,162) - Balances – At 31 March 2011 Computer software Balances – At 1 April 2009 $ 3,246,771 $ 1,788,953 Additions 81,907 - Depreciation - 478,797 $ 2,069,651 - (2,640) 346,791 $ 893,614 101,751 (346,791) 2,413,802 - (11,018) 296,344 648,574 59,904 (5,144) (296,344) 2,699,128 406,990 Motor vehicles Balances – At 1 April 2009 $ 570,163 Depreciation - Balances - 31 March 2010 570,163 Additions 225,622 Disposals (173,690) Depreciation - Balances – At 31 March 2011 622,095 Net book value 3,106,118 Balances – At 31 March 2010 Additions Depreciation 3,328,678 147,801 - Balances – At 31 March 2011 3,476,479 2,267,750 - 469,220 2,736,970 $ 1,457,818 81,907 (478,797) 1,060,928 147,801 (469,220) 739,510 Balances – At 31 March 2010 Additions Transfers Depreciation Balances – At 31 March 2011 68 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Furniture and fittings Balances – At 1 April 2009 $ 1,008,874 Additions 20,907 Depreciation - Leasehold improvements Balances – At 31 March 2009, 2010 and 2011 $ 288,678 98,577 $ 281,485 (98,577) 387,255 - (173,690) 88,096 182,908 225,622 (88,096) 301,661 320,434 $ 652,165 - 80,985 $ 356,709 20,907 (80,985) 1,029,781 7,708 5,201 - 733,150 - 3,294 82,791 296,631 7,708 1,907 (82,791) 1,042,690 819,235 223,455 585,006 585,006 - CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 69 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 11. Investment property 10. Property, plant and equipment (continued) Accumulated depreciation Cost Work-in-progress Balances – At 1 April 2009 and 2010 $ - Additions 121,872 Balances – At 31 March 2011 121,872 Summary Balances – At 1 April 2009 Additions Disposals Depreciation Balances – At 31 March 2010 Additions Disposals Depreciation Balances – At 31 March 2011 70 $ - $ 20,865,337 232,035 (2,640) - 21,094,732 569,630 (205,931) - $ 21,458,431 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 - - Net book value $ 121,872 Land Balance – At 1 April 2009 Addition Transfer to Development land for resale Appreciation in fair value $ Accumulated amortisation Net book value 2,692,512 340,807 (2,268,890) 3,905,571 - - - $ 2,692,512 340,807 (2,268,890) 3,905,571 4,670,000 - 4,670,000 1,535,160 - 1,094,840 615,161 30,703 (645,864) $919,999 (30,703) 1,740,704 - 2,630,000 121,872 $ 7,269,126 - (2,640) 1,298,022 $ 13,596,211 232,035 (1,298,022) 8,564,508 - (200,787) 1,211,343 12,530,224 569,630 (5,144) (1,211,343) $ 9,575,064 Cost $ 11,883,367 Balance – At 31 March 2010 and 2011 Building at Pinfold Street Balance – At 1 April 2009 Amortisation Appreciation in fair value $ Balance – At 31 March 2010 and 2011 2,630,000 Summary Balances – At 1 April 2009 $ 4,227,672 Transfer to Development land for resale (1,928,083) Amortisation - Appreciation in fair value 5,000,411 615,161 - 30,703 (645,864) $ 3,612,511 (1,928,083) (30,703) 5,646,275 - $ 7,300,000 Balances – At 31 March 2010 and 2011 a) Rental income earned from the properties was $157,381 (2010 - $165,380), while costs totaled $69,302 (2010 - $87,360). b) The Group’s investment property was revalued by Proverbs Surveys Inc. Construction Cost Managers & Property Valuers during the previous financial year who determined that its fair value was $7.3 million. The amount of $5,646,275, being the excess of the revaluation over the asset’s carrying value was shown in the statement of comprehensive income. $ 7,300,000 $ CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 71 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 12. Development land for resale 14. Accounts payable and accrued expenses 2011 Balance – at beginning of year Transferred from investment property (note 11) Additions during the year Balance – at end of year $ $ 2010 2,268,890 - 626,754 2,895,644 $ 1,928,083 340,807 $ 2,268,890 13. Members’ deposits Withdrawals during the year Balances – end of year Term (237,115,030) (170,600,453) 170,785,823 165,308,218 29,432,212 18,725,723 $ 200,218,035 $ 184,033,941 In accordance with the Credit Union’s lending policies, members, as part of the security requirement for loans, can pledge deposits, which they hold with the Credit Union. In such instances, the deposits that can be withdrawn on demand are usually restricted to the amount of deposits, which are not pledged. At year-end, total deposits, which were pledged, and as such which could not be withdrawn on demand, amounted to $67,172,046 (2010 - $67,886,506). At 31 March 2011, the maturity profile of members’ deposits was as follows: 2011 2010 Within 1 year 1 – 5 years Over 5 years $ 55,452,507 66,476,543 78,288,985 $ 45,083,987 48,030,434 90,919,520 $ 200,218,035 $ 184,033,941 72 Amounts due to deceased members Salaries and wages Sundry creditors Director of National Insurance Audit fees Commissioner of Inland Revenue $ 2011 2010 Savings Balances – beginning of year $ 165,308,218 $ 153,877,175 Deposits during the year 242,592,635 182,031,496 407,900,853 335,908,671 2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 901,412 - 288,049 66,258 112,000 43,620 $ 1,411,339 2010 $ 1,533,700 305,878 450,428 61,807 97,000 33,409 $ 2,482,222 15. Loan payable a) On 29 August 2005, the Credit Union entered into a loan agreement with the National Insurance Board for $10 million. The loan is subject to interest at a minimum rate of 5.5% per annum and is repayable by fixed monthly amounts of $55,556 on account of principal and interest over a period of 15 years, which commenced on 30 September 2005. The rate of interest is to be determined at 1% below the average residential mortgage rate as fixed from time to time by certain stipulated financial institutions. The loan is secured as a first or prior charge over all deposits received from members in respect of applications and/or agreements for residential loans to members, all mortgages, charges, deposits of title deeds or similar security given for such loans and first preferential bond certificates issued by the Credit Union, (if any). Interest expense for the year was $365,185 (2010 - $401,852). At March 31, 2011 the maturity profile of the loan was as follows: 2011 Within 1 year 1 – 5 years Over 5 years $ 666,666 3,333,333 2,277,779 $ 6,277,778 2010 $ 666,666 3,333,333 2,944,446 $ 6,944,445 b) On 30 June 2009, the Credit Union entered into another loan agreement with the National Insurance Board for an amount of $15 million. The security given is the same as that for the loan in a) above. No draw downs of the loan facility had been made by the Credit Union at the end of the current financial year. CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 73 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 16. Liabilities qualifying as regulatory capital 18. Special funds 2011 2010 Balances – beginning of year Contributions during year Withdrawals during year $ 79,923,535 $ 82,446,004 90,308,409 90,316,580 $ 77,125,303 $ 79,923,535 170,231,944 (93,106,641) 172,762,584 (92,839,049) In accordance with the requirements of IAS 32 and IFRIC 2, share capital is classified in the financial statements as a liability as their terms provide for withdrawal at the option of the members. Shares are classified as a liability and the appropriate payments classified as an expense and presented as a charge in arriving at net surplus for the period. The change in classification does not affect the rights and obligations of the members as set out in the Act or the Credit Union’s by-laws. Shares in the Credit Union entitle each member to one vote in the conduct of the affairs of the Credit Union at general meetings. Shares may be transferred to another member or anyone eligible for membership with the consent of the Credit Union. Shares may be withdrawn in whole or part by the member, however, the Credit Union reserves the right at any time to require a member to give notice of seven (7) days, provided that the member does not require to withdraw any shares used to qualify for a loan and that act will reduce their shares to an amount below the current liability to the Credit Union or the amount used to qualify as borrower, co-maker or guarantor. At 31 March 2011, the maturity profile of liabilities qualifying as regulatory capital was as follows: 2011 2010 Within 1 year 1 – 5 years Over 5 years $ 26,993,856 15,425,060 34,706,387 $ 27,174,001 17,583,177 35,166,357 $ 77,125,303 $ 79,923,535 17. Statutory reserve Balances at beginning of Amounts year Transfer utilised Common good fund Co-operative education fund COB Cares Dividend stabilisation fund Real estate development fund Membership assistance fund $ $ Total - 2011 $ 7,879,058 $ 282,600 $ (253,218) $ 7,908,440 Total - 2010 $ 7,848,685 $ 381,789 $ (351,416) $ 7,879,058 1,914 149,481 48,576 3,122,254 4,500,000 56,833 20,000 82,600 80,000 - - 100,000 $ (20,681) (17,353) (117,010) - - (98,174) Balances at end of year $ 1,233 214,728 11,566 3,122,254 4,500,000 58,659 Common good fund This fund is to be used for donation to community efforts, charitable causes and other purposes which coincide with the Credit Union’s community and social responsibility. Donations made during the year ended 31 March 2011 of $20,681 (2010 - $59,651) have been charged against the available funds. Co-operative education fund The Co-operative education fund was established by appropriations out of the undivided surplus in accordance with a resolution of members in June 2002. In accordance with a directive issued by the Registrar of Co-operative Societies, an amount of not less than the greater of 1% of a credit union’s net surplus or $100 is to be appropriated annually to a Co-operative education fund for the purpose of financing the training and education of the Credit Union’s members and the general public in the philosophy and operations of co-operatives. At the Annual General Meeting in August 2010, an amount of $82,600 (2010 - $90,000) was approved for appropriation to the Co-operative education fund. During the year ended 31 March 2011 an amount of $17,353 (2010 - $68,686) was paid to the Barbados CoOperative Credit Union League Limited out of the fund. Section 197(2) of the Co-operative Societies (Amendment) Act 2007-39 requires that an appropriation equivalent to the greater of 0.5% of total assets or 25% of net surplus shall be credited to the reserve fund annually until capital equals 10% of total assets. The Registrar of Co-operatives may increase the appropriation amount to 40% of net surplus or 1% of total assets in certain circumstances. Entrance fees are credited directly to the statutory reserve. 74 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 75 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 18. Special funds (continued) 20. Distributions COB Cares COB Cares is a program designed for persons from birth to 25 years of age. Developed in 3 stages, it caters to categories of persons less than 12 years of age, 12 to 17 years of age and young adults 18 to 25 years of age. It is a savings program that provides the opportunity to win scholarships at Common Entrance, Caribbean Examinations Council, Caribbean Advanced Proficiency Examinations, University of the West Indies, Barbados Community College and Samuel Jackman Prescod Polytechnic. During the year ended 31 March 2011 an amount of $117,010 (2010 $113,573) was paid under this programme. Membership assistance fund Annually, the equivalent of the lower of $5 per member or 2.5% of the surplus from operations is allocated to this fund. The fund is aimed at providing financial assistance to members who are deemed to be in a weak financial position. During the year ended 31 March 2011 an amount of $98,174 (2010 - $109,506) was utilised under this fund Dividend stabilisation fund This fund was established to ensure that members would receive a stable dividend yield over the long term. Real estate development fund This fund was established to facilitate the acquisition and development of real estate properties, for the benefit of the members. Details of distributions are as follows: Approved at annual general meeting in August 2010 (2009 – August 2009) Dividend Rate Estimated amount The savings and loans benefit fund was established in 1994 to provide loan protection and life savings benefits for the members of the Credit Union and the assets of the fund are separately maintained. Details are: 2010 Balances – beginning of year $ 532,086 $ 340,587 Claims incurred Claims paid 360,000 (245,047) 360,000 (168,501) 114,953 191,499 $ 647,039 $ 532,086 Net change Balances – end of year 2.50% $1,975,000 4.00% $3,160,000 $1,977,090 $3,243,241 A dividend shall be paid only on the shares fully paid up and outstanding on the last day of the preceding year, provided always that a member shall be deemed to have ten fully paid shares of $5 each and consequently the dividend paid will differ from the estimated amount which is based on the situation as of the balance sheet date. In accordance with a resolution of the members at the Annual General Meeting held in July 2005, there is no maximum limit that can be appropriated for the payment of dividends in any year. Financial instruments consist of cash and cash equivalents, investment in associated company, investments, loans to members, accounts receivable, members’ deposits, accounts payable and loan payable. The group does not engage in any significant transactions that are speculative in nature. Interest rate risk Fluctuations in interest rates on the group’s financial assets may expose it to interest rate risk. The group’s exposure to interest rate risk is as follows: 2011 2010 21. Financial instruments 19. Savings and loans benefit fund Actual amount paid in August 2010 (2009 – August 2009) 2011 2011 2010 Cash 2.50% 2.50% Investments 2.50% - 5.00% 3.00% - 4.00% Loans to members 8.00% - 18.00% 9.00% - 16.50% Loan payable 5.50% 5.50% Members’ deposits 2.75% - 4.25% 2.50% - 4.00% As of 31 March 2007, an actuarial valuation of the fund was concluded by an independent actuary who recommended that a minimum of $203,000 be carried forward to cover any potential liabilities of the fund. The balance in the fund at year end does not vary significantly from that calculated by the actuary. 76 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 77 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) 21. Financial instruments (continued) Credit risk Credit risk arises from the possibility that counterparties may default on their obligations to the group. The maximum credit risk exposure of financial assets recognised in the consolidated balance sheet is represented by the carrying amount of the financial assets. Concentration of credit risk exists if a number of members are engaged in similar activities or are located in the same industry sector or have similar economic characteristics such that their ability to meet contractual obligations would be similarly affected by changes in economic, political or other conditions. Concentration of credit risk indicates the relative sensitivity of the group’s performance to developments affecting a particular industry or geographical location. Management does not believe that the concentration is unusual or provides undue risks. Fair value Fair value amounts represent the approximate values at which financial instruments could be exchanged in current transactions between willing parties. However, many of the financial instruments lack an available trading market and therefore, it is not possible to determine independently the estimated fair values. The fair values of financial instruments are considered to approximate their book values. Liquidity risk The group is exposed to daily calls on its available cash resources from general savings, deposits, maturity loan drawdowns, guarantees and withdrawal of shares. The group does not maintain cash resources to meet all of those needs, as experience shows that a minimum level of reinvestment of maturing funds can be predicted with a high level of certainty. The matching and mismatching of the maturities and interest rates of assets and liabilities is fundamental to the management of the group. It is unusual for Credit Unions to be fully matched since business transactions are often of uncertain term. An unmatched position potentially enhances profitability, but can also increase risk. Year ended 31 March 2011 (expressed in Barbados dollars) 21. Financial instruments (continued) 2011 Within 3 months Cash and cash equivalents $10,214,359 Investment in associated company - Investments - Loans to members 13,965,086 Accounts receivable 390,942 Interest due and accrued 1,127,540 Total assets 25,697,927 Within 3 months Members’ deposits 13,169,762 Remaining to maturity Over Carrying 3 - 12 months 1 to 5 years 5 years value $ - $ - $ - $10,214,359 - - 1,145,854 1,145,854 3,145,924 1,530,575 18,861,847 23,538,346 28,939,942 221,639,339 266,882,520 2,338,153 - - - 390,942 - - - 1,127,540 30,470,517 241,647,040 303,299,561 5,484,077 Remaining to maturity 3 - 12 months 1 to 5 years Over 5 years Carrying value 42,282,744 66,476,543 78,288,986 200,218,035 Regulatory capital 7,712,530 19,281,326 15,425,060 34,706,387 77,125,303 The maturities of assets and liabilities and the ability to replace, at an acceptable cost, interest-bearing liabilities as they mature, are important factors in assessing the liquidity of the group and its exposure to changes in interest rates. Interest payable 564,107 - - - 564,107 Accounts payable 1,411,339 - - - 1,411,339 Management believes that the following is a “worse case scenario” based on information available on the maturity profile of the loan portfolio. Accordingly, the cash flows within the “3 months” and “over 5 years” periods could be more favourable than indicated. Long term loan 166,666 500,000 3,333,333 2,277,779 6,277,778 Total liabilities 23,024,404 62,064,070 85,234,936 115,273,152 285,596,562 $ 2,673,523 78 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 $ (56,579,993) $ (54,764,419) $ 126,373,888 $ 17,702,999 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 79 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 21. Financial instruments (continued) 22. Commitments 2010 Within 3 months Cash and cash equivalents $19,027,366 Investment in associated company - Investments 2,000,000 Loans to members 15,797,602 Accounts receivable 291,273 Interest due and accrued 1,440,523 Total assets 38,556,764 Within 3 months Members’ deposits 11,270,997 Remaining to maturity 3 - 12 months 1 to 5 years $ - $ - $ Over 5 year Carrying value - $19,027,366 2010 - 987,618 987,618 Mortgage loans approved and pending disbursement Available balances on line of credit accounts $11,610,500 12,982,280 $11,793,107 12,474,872 7,734,780 - 6,819,095 16,553,875 Total $ 24,592,780 $ 24,267,979 30,407,987 201,125,695 249,785,377 2,454,093 - - - 291,273 - - - 1,440,523 30,470,987 208,932,408 288,086,032 10,188,873 23. Pension contribution Effective 1 January 2004, the Credit Union established a defined contribution plan for its employees. Contributions of the plan are managed by an insurance company under a Trust Deed. Total pension expense for the year ended 31 March 2011 was $83,244 (2010 - $80,100). The Credit Union makes monthly contributions to the plan equal to the amounts accrued for pension expense. 24. Staff costs, compensation and transactions with key management personnel emaining to maturity R 3 - 12 months 1 to 5 years Over 5 years Carrying value Staff and compensation costs for key management personnel are as follows: 2011 2010 $ 1,412,528 69,278 36,126 11,580 $ 1,292,003 64,820 29,323 9,339 $ 1,529,512 $ 1,395,485 33,812,990 48,030,434 90,919,520 184,033,941 6,793,500 20,380,500 17,583,177 35,166,358 79,923,535 Interest payable 479,060 - - - 479,060 Accounts payable 2,482,222 - - - 2,482,222 Long term loan 166,666 500,000 3,333,333 2,944,446 6,944,445 Total liabilities 21,192,445 54,693,490 68,946,944 129,030,324 273,863,203 Salaries and wages National insurance Pensions Health and life insurance The outstanding balances with key management personnel at year end are as follows: 2011 2010 Loans to members $ 5,533,972 $ 6,093,132 Members’ deposits $ $ 1,058,598 $ 17,364,319 2011 - Regulatory capital $ (44,504,617) $ (38,538,957) $ 79,902,084 $ 14,222,829 80 In the normal course of business, there are various outstanding commitments and some contingent liabilities, which are not reflected on the face of the financial statements. No material losses are anticipated as a result of these transactions. At year end the following were among the more significant items: CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 863,973 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 81 Notes to Consolidated Financial Statements Notes to Consolidated Financial Statements Year ended 31 March 2011 (expressed in Barbados dollars) Year ended 31 March 2011 (expressed in Barbados dollars) 26. Tax losses 25. C.O.B. Financial Services Inc. Abridged information on subsidiary’s financial position at 31 March 2011 2011 Statement of Financial Position Current assets $ 263,316 Current liabilities (92,562) Other liabilities (1,550,000) 2010 $ Working capital Non-Current Assets: Plant and equipment Deferred charges Development land for resale 1,938 65,206 2,895,644 5,655 49,913 2,268,890 $ 1,583,542 $ 1,271,489 (1,379,246) 614,862 (117,831) (1,550,000) Financed by: Shareholder’s equity Stated capital Accumulated deficit Net loss Accumulated deficit, at beginning of year Accumulated deficit, at end of year Year Amount Expiry Date Year of income 2018 Year of income 2019 Year of income 2020 2009 2010 2011 $ 121,589 109,852 187,947 $ 419,388 (1,052,969) Because of uncertainty surrounding the utilisation of the tax losses, the net deferred tax asset of $101,913 (2010 $57,128) has not been recorded. 27. Prior period adjustment Statement of Loss Revenue Expenses The subsidiary has tax losses of $419,388 (2010 – $231,441) available to be carried forward and set off against future taxable income. The losses have not been agreed with the Commissioner of Inland Revenue, but are not in dispute. The losses and their expiry dates are as follows:- The Group previously accounted for its investment in its associated company based on unaudited financial statements for the ten month period ended 31 March. The Group has changed its method of accounting for its investment to that based on the associated company’s audited financial statements which it believes are more reliable. Consequently, a prior year adjustment has been made to record the following: - $ 2,000,000 (416,458) $ 1,500,000 (228,511) $ 1,583,542 $ 1,271,489 $ $ 34,110 (222,057) 20,682 (130,663) (187,947) (109,981) (228,511) (118,530) (416,458) $ (228,511) Additional net income – Year ended 31 March 2010 Group’s share of revaluation reserve Group’s share of other reserves $ CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 2010 $ 111,990 66,074 180,115 $ 65,749 180,115 $ 358,179 $ 245,864 28. 2010 Comparatives 82 2011 Certain comparative figures have been restated to confirm to the current year’s presentation. CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 83 MEET OUR OPERATIONAL TEAM EXECUTIVE MANAGEMENT Mr. Glendon S Belle, FCCA, F.C.A, MBA, Dip CU Mgmt. Mr. Ronnie Norville, CGA Ms. Susanna Thompson, LLB Hons. LEC Mr. Henderson Williams, B.Sc.(Hons) M. Sc Mr. Algernon Yearwood, CMD (UWI) Dip. Mgmt COLLECTIONS - Chief Executive Officer - Internal Auditor - Legal Counsel - Human Resources Manager - Loans Manager MIDDLE MANAGEMENT Mr. Winston Alleyne, CMD (UWI) Dip. Mgmt Ms. Judie Gill Mrs. Barbara Langdon-Thompson Mrs. Alison Lynch, B.Sc. Ms Wendy Springer - Member Relations Executive - Accounting Manager - Member Care Manager - Branch Manager Manor Lodge - Branch Manager Broad Street SENIOR SUPERVISORY Mr. Norman Belgrave, B.Sc., ACCA Mrs. Suzanne Brice-Haynes Mr. Winston Davis Mr. Philip Eno, B.Sc. Mrs. Reneé Estwick Mr. Ryan Greaves, A+,MCSE,MCSA,CCNA Mr. Joseph Holder Mr. Creig Jones Mr. Rawle McClean Mr. Elon Miller Mrs. Joyann Quintyne-Grimes, B.Sc. Accounting - Management Accountant - Senior Collections Officer - Senior Member Services Officer - Human Resources Officer - Branch Officer - Network Administrator - Senior Credit Officer - Senior Member Care Officer - Property Officer - Systems Analyst/Programmer - Senior Audit Officer - Executive Secretary (Manor Lodge Branch) - Executive Secretary (HR/Admin) - Executive Secretary (Loans) - Executive Secretary (Legal) - Member Services Officer - Executive Secretary (C.E.O Office) - Executive Secretary (Board) - Member Care Officer - Member Services Officer - Human Resources Officer ACCOUNTS, FINANCE & INVESTMENTS Ms. Ruth Connell, B.Sc. Mrs. Lisa Wood Ms. Kelly-Ann Small Ms. Patrina Phillips, B.Sc. 84 - Collections Officer - Collections Officer - Collections Officer - Collections Clerk - Collections Clerk - Collections Clerk - Collections Clerk (part time) C.E.O OFFICE Ms. Kelly Kirton - Administrative Assistant HUMAN RESOURCES & ADMINISTRATION Ms.Yvonne Grazette Ms. Rosemary King Ms. Pauline Mayers Mr. Collis Lynch Mr. Steven Edwards Mr. Elvis Walters Ms. Shanelle Howell, B. Sc - Administrative Clerk - Administrative Clerk - Administrative Clerk - Messenger - Property Assistant - Property Assistant - Administrative Clerk [Temp] INFORMATION TECHNOLOGY Mr. Christopher Fields, B.Sc. (Hons) Mr. Sheldon Herman, B. Sc. (Hons) Ms. Halishia Springer - Network Technician - Network Technician - Network Technician INTERNAL AUDIT SUPERVISORY Ms Angela D Beckles, BCMS (Gen Mgmt), ACS, APS Ms Sharon Corbin, APS Mrs. Doriel Dowell ACS (Dist.), APS (Dist.) Ms. Fran A. Haynes Ms. Anmaria Hutson Mrs. Evelina King-Harper, ACS, B.Sc. Ms. Deborah Payne, APS Mrs. Virginia Remise Ms. Susan Roach Mrs. Gaynelle Trotman, ACAM Mrs. Althea Graham Mr. Corey Harding Ms. Shaunelle Sealy Mrs. Keri Belle- Baptiste Ms. Kimberley Broomes Mr. Andre Cobham, B. Sc. Mr. William Franklyn - Accounting Officer - Accounting Officer - Reconciliation Officer - Accounting Assistant (part time) CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 Mr. Jermaine Payne Ms. Shondeb Sealy - Quality Assurance Clerk - Quality Assurance Clerk LEGAL AND SECURITIES Ms J. Natasha Trotman Ms. Krystal Watson - Legal & Securities Officer - Legal & Securities Clerk LOANS UNDERWRITING & ADMINISTRATION BROAD STREET BRANCH Mr. Richard Blenman Ms Yvette Evelyn Mr. O’Brien Scantlebury Ms. Camille Harvey Mrs. Camille Jack Mr. Jamal Payne Mrs. Alison Rudder Ms. Rhea Hinds Mr. Sheldon Roach, B. Sc - Credit Officer - Credit Officer - Credit Officer - Credit Clerk - Credit Clerk - Credit Clerk - Disbursement Officer - Credit Clerk (part-time) - Credit Clerk (part-time) CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 85 NOTES LOANS UNDERWRITING & ADMINISTRATION MANOR LODGE BRANCH Mrs. Yvonne Cottle-Hinds - Credit Officer MARKETING, MEMBER CARE AND CONTACT CENTER Ms. Leanna Small Mr. Justin Bennett Ms. Janelle Cato Ms. Natasha Clarke Mrs. Donna Eristhee Mrs. Cindy Greaves-Gibson Mrs. Ingrid Haynes Ms. Stacy Jones Ms. Gillian Mahon Mr. Jamal Maynard Mr. Michael Roberts Mrs. Deirdre Thompson Carrington Ms. Kathryn Thornton - Marketing Assistant - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative - Member Care Representative (part time) MEMBER SERVICES BROAD STREET Mr. Shane Archer Mr. Mario Best Ms. Christie Holder Ms. Keisha Howard Mr. Kevin Howard Mrs. Cherisse Joseph Ms. Marina Mason Mr. Jermaine Mounter Mr. Jabarry Nurse Mr. Bernard Simmons Mr. Adrian Symphorien Ms. Keisha Watson Mrs. Carol Williams Mr. Shamar Reece - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative (Part-time) MEMBER SERVICES MANOR LODGE Mrs. Akaia Archer Ms. Lyrissa Austin Mr. Mark Bourne Mr. Shon Chandler Mr. Corey Harewood Mr. Antonio Headley Mr. Leon Mayers Mr. Xavier Roach Ms. Kamasha Williams 86 - Members Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative - Member Services Representative (Part-time) - Vault Custodian - Members Services Representative - Members Services Representative CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 87 NOTES 88 CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 NOTES CITY OF BRIDGETOWN CO-OPERATIVE CREDIT UNION LTD • ANNUAL REPORT 2010-2011 89