GUIDE - Sabah Edu.Net

Transcription

POST OFFICE
GUIDE
FOREWORD
The Post Office Guide has been prepared to help our valued customers and
members of the public to better understand and thus be able to fully utilise the
wide range of services offered by Pos Malaysia’s extensive network.
Whilst every effort has been made to ensure the accuracy of the information
contained herein at the time of publication, the terms and conditions of the
various services offered may be subject to revision, modfication addition to or
withdrawn. The most current information may be obtained from the nearest Post
Office.
CORPORATE COMMUNICATIONS DEPARTMENT
Level 34, Menara Dayabumi
Jalan Sultan Hishamuddin
50050 Kuala Lumpur
DECEMBER 2006
PRICE : RM1.00
129
POST OFFICE
GUIDE
CONTENTS
POSMEL SERVICES
Transactions With Agency Products
Letters
133
• Kuala Lumpur
169
Postcard
135
• Selangor
172
Aerogramme
135
• Perak
176
Parcel Service
135
• Pulau Pinang
180
Literature For The Blind
137
• Kedah
182
Business Mailing Solutions
137
• Perlis
185
Periodicals
137
• Kelantan
186
PosDokumen
138
• Terengganu
188
Franking Service
139
• Pahang
190
Prepaid Postage Mail Service
139
• Melaka
192
Business Reply Service
140
• Negeri Sembilan
193
Free Postage Service
140
• Johor
195
Admail
141
• Sabah
199
Direct Mail
141
• Sarawak
202
Envo-Ad
141
Corporate Mail Management
142
POSLAJU SERVICES
205
Premium Mail Service
142
PosEkspres
143
POSLOGISTIK SERVICES
225
PosDaftar
144
Private Letter Box
145
POSTAGE RATES
Lock Bag Service
146
Domestic Postage Rates
232
Window Delivery Ticket
146
International Postage Rates
233
Poste Restante
146
Insured Mail Service
147
PROHIBITIONS
237
Redirection
147
Haj Pilgrim Baggage Service
147
POSNIAGA SERVICES
PREMIUM SERVICES
Stamp And Filateli
239
Datapos
241
Postal Network
148
Digicert
241
Guide For Transaction At Post Office Counters
151
AsiaXpress
242
Services Offered At Computerised Mini Post Offices
161
CUSTOMER SERVICE
243
Services Offered At Non-Computerised Mini
Post Offices
163
Guide For Transaction At Drive-Thru Counters
164
INTERNATIONAL SERVICES
Guide For Transaction At Mobile Post Offices
167
International Mail And Postal Services
Guide For Transaction With Postal Agents
168
International Business/Regulatory Bodies
Guide For Transaction With Stamp Agents
168
and Association
130
244
245
POST OFFICE
GUIDE
CONTENTS
FINANCIAL SERVICES
Money Order
246
Postal Order
246
Countries That Has International Money Order
Transaction With Malaysia
247
FREQUENTLY ASKED
QUESTIONS
248
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POST OFFICE
GUIDE
POST OFFICE
GUIDE
POSMEL SERVICES
Pos Malaysia as the national postal service company,
offers our customers tailor made mail services to cater
for all kind of customers and their needs, no matter as
individuals or organizations. Letters, documents, or
parcel are promised to reach their destinations.
LETTERS
The letter service is Pos Malaysia’s core business. It is a
popular choice of physical communication. Letters could
contain items such as bills, statement, promotional
leaflets and private messages. Letters are posted using
envelopes and postal charges are imposed in the forms
Mail service is Pos Malaysia’s core service. It is varied
of stamps, franking or Pre-paid Postage.
and tailored for convenience and to fulfill the needs of
all customers.
From 1st of March, 2005, Pos Malaysia had implemented the Reclassification of Mail Products. With the
new classifications, letters are categorized into
Standard and Non-Standard Letters. The new classification is meant for greater efficiency and accuracy in mail
processing.
Criteria of Standard Letters
Weight
less than 50 grams
Size
Minimum : 90mm x 140mm
Maximum : 165mm x 250mm
Thickness
Minimum : 0.25mm
Maximum : 6.00mm
Envelope
White envelope is preferred to allow
the address to be seen clearly, and it
must be sealed. Soft colours are also
permitted and avoid using staples or
metal clips to seal the envelope.
Barcode zone
A 15mm space at the base of the
envelope must be left blank for
printing of bar codes.
Letters must be inserted into envelopes and sealed.
Rectangular
shaped
envelope
is
encouraged.
Customers must avoid using staples or metal clips to seal
the envelope. Standard letter should not contain hard
objects or unflexible items such as compact disc,
cassette etc.
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POSMEL SERVICES
Address format on Standard Letter
Features Of Non-Standard Letters
The receiver’s address should be written in the centre,
with at least a 40mm space from the top, 15mm from
the left, right and bottom. Stamp, franking or postage
impression should appear at the top right hand corner,
74mm from the right hand edge and 40mm from the top
• Mail that contain objects such as compact disc and
cassette.
• Mail that has irregular shape.
• Mail that uses plastic envelope, poly-wrapping and
sheeted envelope.
• Mail that exceeds 6mm thickness.
right hand corner of the envelope.
• Card folded in two.
The top left hand corner of the envelope should contain
the sender’s address, advertisements or logo. The
sender’s address may also be written on the reverse side
• Mail sealed with stapler or metal clips.
• Mail using dark colour, glossy or oily envelopes
• Envelope that does not have a blank space of at
least 15mm from the base of the envelope.
of the envelope.
• Letters that are mailed without envelope
Sender’s Address and Logo
Postage Zone
74mm
15mm
15mm
Receiver’s Name and Address
15mm
Barcode Zone
Width : minimun 90mm / maxsimum 165mm
40mm
Length: minimum 140mm / maximum 250
Suggested Measurement for Standard Mail
For window envelopes, the address format and the
above mentioned criteria for Standard Letter must also
be abided. The paper used to print the address must
also be in white or light coloured paper.
Non Standard Letters are letters that do not abide the
criteria of Standard Letter.
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POST OFFICE
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POSMEL SERVICES
POSTCARD
PARCEL SERVICE
Postcard service allows the customers to send short
The parcel service provide delivery service for any
messages to the recipients. It is mailed without
documents or merchandise that are not prohibited.
envelopes and postage is imposed on the postcards.
Parcel can be sent through any post office counters,
Mini Post Office or Parcel Processing Centre. For
The right side of the postcard is used to write the
domestic destination, the maximum weight allowed for
recipient’s address and also for postage. The left side of
each parcel is 20kg. While for international
the postcard is used to write the message to the
destinations, the maximum weight depends on the
recipients.
country of destination. Customers may refer to the
nearest Post Office or at the website; www.pos.com.my
Pos Malaysia Berhad’s specifications of postcards
Size
Minimum : 140 mm x 90 mm
Maximum : 148mm x 105mm
The types of parcel services offered include Ordinary
Weight
Not exceeding 20gram
Parcels, Insured Parcels and Cash-On-Delivery Parcels.
Shape
Rectangular
Criteria of Parcel :-
Sender’s Address
BAYARAN POS JELAS
POSTAGE PAID
PEJABAT POS BESAR
KUALA LUMPUR
MALAYSIA
NO.
WP 0029
40mm
6mm
Message Area
1.05 meters in length and not
measurement
exceeding 2.00 meters in combined
Maximum
20 kilograms (Domestic destination)
weight
5-20 kilograms (For international
lengths and circumference
90 - 105mm
25 - 40mm
En. Nazmi Rahman
No. 256 Jalan Cempaka 5/3A
Saujana Utama
47000 Sungai Buloh
Selangor
Maximum
parcel , weight limit depends on
15mm
the country of destination)
Minimum
15mm
140mm - 148mm
Same as letter service
weight
Recommended Postcard Features
AEROGRAMME
circumference
Aerogramme is a light mail, which is then folded and
sealed, and should contain no attachments.
length
length
An aerogramme is sold at RM0.50 each at all Post
Offices, Pos 2020 and Pos Representatives, and can
be delivered to most destinations in the world. If any
attachment is included, it will be handled as airmail and
will be charged sufficiently. Aerogramme can be mailed
at any posting box.
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POSMEL SERVICES
Parcel must be attached with consignment note.
Customers are advised to wrap their parcel carefully
Domestic parcel uses the R&P 23 consignment note
and secured to minimise the risk of damage or
(blue colour) and international parcel uses the R&P 24
destruction. Recipient’s name and complete address
consignment note (red colour). Customers are advised to
must be clearly written on the parcel. In the event
fill the consignment note with complete details to ensure
parcels cannot be delivered, it will be returned to the
efficient delivery.
sender at the sender’s cost. Parcels can be wrapped
using poly-wrapping and pasted with an envelope as
the label. Box parcels are not required to be wrapped
using brown paper but is advisable for a neater look.
Although the name and address of both sender and
recipients are written on the consignment note,
customers will need to write the addresses on the
parcel.
R&P 23 consignment note - Domestic
Parcels that are redirected to the address outside of its
original delivery point or returned to sender, will be
charged with second postal charges, paid by the
sender. Should any parcel got lost or damaged while in
R&P 24 Consignment note - International
the postal custody, compensation may be paid upon
request and according to terms and condition.
Parcels that are attached with the completed
consignment note must be handed over to the Post
Office counter, Mini Pos or at the Parcel Centre. A copy
of the consignment note will be given to customers as
the posting receipt for the parcel.
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POSMEL SERVICES
LITERATURE FOR THE BLIND
PERIODICALS
This service is dedicated to the vision impaired
Periodicals is the mail service made available for
customers. Items such as magazines, books in Braille or
sending
other items used specifically by the blind can be mailed
newspaper or any printed material. The item must be
through this service. The maximum weight that can be
printed periodically, with the minimum of twice in the
sent through this service is 7kg. The words
same calendar year.
items
such
as
magazine,
catalogue,
‘LITERATURE FOR THE BLIND’ must be clearly written on
top left hand corner of the envelope or parcel. No
This service is limited for posting and delivery within
postage is required for items delivered within Malaysia
Malaysia only and. The maximum weight allowed for
and by surface mail to overseas.
this service is 250gm. Posting can only be made by
using franking or Pre-paid Postage. For posting of more
Air surcharge will be imposed to the items sent via
than 1000 item, pre-sorting must be done according to
airmail and weighs above 500gm to domestic
the Periodicals Pre-sorting scheme, and to be bundled in
destinations. For international destinations, the the
the same direction, and the items must be homogenous
difference between the air and sea mail postage will be
in terms of shape, features, dimension, weight, and
imposed. Air charges for Literature For The Blind are as
postage.
below:Customers who wish to use this service will have to
For the first 500gm
Free of charge
submit their application for the Periodicals service by
For Domestic
RM 1.50
filling up the Periodicals Posting application form
Delivery
(PosMel 65). The application can be made at any State
For the next 500gm
Manager’s Office in the location of where the items are
or part thereof
to be posted.
For International
Difference between the air and
Delivery
sea mail postage (rates are
Periodicals are a one-way service which means
For the next 500gm
according to the destinations)
undelivered items will not be retoured to the sender.
or part thereof
However, customers may request for a retour service
and second postage will be imposed for each item
BUSINESS MAIL
SOLUTIONS
retoured.
Our Customers have always been our top priority.
Therefore we pledge to fulfill the needs of customers
with different needs. Business owner will find services to
their convenience as we offer other services that will
suits your business needs, no matter how big or small
your company is.
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POST OFFICE
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POSMEL SERVICES
POSDOKUMEN
PosDokumen is another service that allows customers to send printed material or document at cheaper rate and only
available for domestic posting and delivery. The service allows maximum weight of 2kg for each item. Calendar or
catalogue, as long as the items follow all the PosDokumen criterias as below. Customers may send the items using
franking, Prepaid Postage or even stamps.
Criteria of PosDokumen
•
Maximum weight
: 2kg
•
Maximum size
: 340mm (width) x 250mm
(length)
•
Maximum thickness : 30mm
•
The word “PosDokumen” must be printed on the top left or top centre of the envelope
Postage for PosDokumen
For posting within
the Peninsular,
Sabah or Sarawak
Weight Step
Postage (RM)
Up to 500gm
1.50
More than 500gm, up to 1kg or a part there of.
1.75
More than 1kg, up to 2kg or a part there of.
2.50
Air surcharge of RM1.50 will be imposed on items delivered between the Peninsular, Sabah and Sarawak, for items
that weigh above 500gm onwards. The charges are as follows:
Weight Step
Postage (RM)
Air Surcharge
Total (RM)
(RM)
Up to 500gm
For posting between
the Peninsular,
Sabah and Sarawak
1.50
-
1.50
1.75
1.50
2.25
2.50
3.00
5.50
2.50
4.50
7.00
More than 500gm, up to 1kg
or a part there of.
More than 1kg, up to 1.5kg or
a part there of.
More than1.5kg, up to 2kg or
a part there of.
PosDokumen is a one-way service which means undelivered items will not be retoured to the sender. However, customers may request for a retour service and second postage will be imposed for each item retoured.
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POSMEL SERVICES
FRANKING SERVICE
Franking
service
provide
PREPAID POSTAGE MAIL SERVICE
the
customers
with
Prepaid Postage Mail Service is also available for
convenienece as they do not have to use stamps to send
customers that send their mails in bulk. The items must
their postal items.
not be less that 100 pieces for every posting and the
mails must be homogenous in terms of category, weight
For application of franking license and postal permit,
and postage rate. There are two types of Prepaid
adjustment, transfer, or termination for franking account
Postage category as follows.
are handled by Pos Malaysia Headquarters. Customers
are required to buy their own franking machine and
i)
Unlicensed Postage Prepaid Service
submit their application for frasnking permit from Pos
Customers may send their mails through the Mail
Malaysia Berhad. The permit is issued to our customers
Centre or Post Offices that are selected by Pos
with free of charge.
Malaysia Berhad. Mails must be handed over to the
posting counter with the PosMel 61 docket. Payment
To top-up the balance for franking account, customers
must be made using cash or bank draft only.
may deposit cash, cheque or electronic transfer to any
banks approved by Pos Malaysia Berhad.
ii) Licensed Postage Prepaid Service
The license application must be submitted to the
Franked mail must be sent to the Pos Office or Mail
State Manager’s Office of the where posting will be
Centres that are listed by Pos Malaysia Berhad.
made. The license will be issued free of charge by
However customers are only allowed to send their
Pos Malaysia Berhad. Payment can be made by
franked mail to their Post Office or Mail Centres of their
cash, bank draft or debited from imprest account.
choice, which is stated in the Franking Permit.
For customers that uses imprest account, topping up
may be done by cash, bank draft or cheque that is
provided with bank guarantee.
Rebate for Bulk Mail
Rebate is given to customers that use Licensed Prepaid
Postage. The rebate only applies for customers that send
their mails through the Kuala Lumpur Bulk Mail Counter
and also from Bukit Raja Mail Centre, Selangor.
Rebates are determined according to the terms and condition of Pos Malaysia Berhad. For more information,
please contact the Mail Centres stated above.
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POSMEL SERVICES
BUSINESS REPLY SERVICE
FREE POSTAGE SERVICE
This service suits any business that wishes to get
The Free Postage Service is similar to the Business Reply
response from their customers without costing them any
Service. However, this service is only available for
postage. The postage will be paid by the company that
domestic destinations. Customers may submit their
needs to apply for the license issued by Pos Malaysia
applicationfor free postage license at any State
Berhad solely for this purpose. The licensees will be
Manager’s Office with PosMel 89 form.
charged according to the number of reply that they
received from their customers.
License holder must deposit a minimum amount of
RM100.00 or the amount estimated for two weeks
To apply for this service, customers need to apply from
duration, whichever is higher to cover the free postage.
any State Manager’s Office by using PosMel 89 form
The amount will be deposited into an Imprest Account
with free of charge.
and the account will be deducted according to the
Free Postage mail received.
Free postage service is differentiated from Business
Reply because license holders do not need to prepare
a specific format of envelope or reply card. The license
holders’ customers only need to write the company’s
name and address on the envelope or postcard and the
word “Free Postage” need to be written on the mail.
License holder is required to prepare their Business
Reply in the shape of either envelope, postcard or
aerogramme, with the specifications determined by Pos
Malaysia Berhad.
The postage rate depends on the weight and size of the
item and also differentiated by the Standard and NonStandard Letter category. The service charge is RM0.02
cent per item posted within Malaysia. International BRS
will be charged at RM0.10 and postage is charged
according to the respective countries in the zones
determined by the Universal Postal Union.
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POSMEL SERVICES
ADMAIL
Admail is the non-addressed mail service and is
distributed in large scale. It is a medium for advertising
through mail. Any individual or business owner may
advertise their products or services through this service.
Direct Mail allows business owner to advertise and promote their product in a more personal way and creatively. To use this service, customers may contact Marketing
and Client Relationship Department, PosMel at the Pos
Malaysia Headquarters.
Items that can be distributed through this service are
ENVO-AD
pamphlets, brochure, and catalogue or product
Envo-Ad is another cheaper alternative to advertise as
samples. Customers may choose the specific state, area
this service brings the brand name to the whole
and even type of houses to be targeted. This means the
household in Malaysia.
customers are able to specifically choose the targeted
audience.
Customers may request for this service at any State
Manager’s Office. However, the application must be
Advertising through mail is definitely cheaper. Admail
verified by the Operations of PosMel, Pos Malaysia
charges depend on the weight of the item and also the
Berhad before it is approved to avoid any overlapping
category of delivery chosen by the customers. The
with earlier approved application. State Manager must
categories are Economic Delivery, Peak-Season
hand in the artwork for the slogan to Operations
Delivery, and Special Delivery. For further details on
Division, PosMel, Pos Malaysia Berhad Headquarters
Admail, please contact the Admail unit in Pos Malaysia
two weeks before the date of the service would begin.
Headquarters or the nearest State Manager’s Office.
DIRECT MAIL
Direct Mail is another advertising medium that is offered
by Pos Malaysia Berhad. However it is delivered with
20 mm
address and charged accordingly to the type of mail,
shapes, sizes and weight of the item. The postage may
be paid using stamps, franking or Prepaid Postage
40 mm
Direct Mail is similar to Admail and customers may send
promotional items such as pamphlets, brochure, and
catalogue or product samples. Item for Direct Mail is
also allowed to odd-shape creative design, even
without an enevelope. For example, an automobile
company may send their mailer in the shape of a car or
motocycle.
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POSMEL SERVICES
• Enjoy substantial savings on administrative, labor,
Measurement for Envo-Ad
The service is only available for a maximum of six
working days and will be charged at RM350.00. The
template or the logo carving will be prepared by Pos
Malaysia Berhad and every carving is charged at
RM40.00. The numbers of the carving depends on the
number of Mail Processing Centre chosen by customer.
CORPORATE MAIL MANAGEMENT
transportation and other operating cost.
• Implement the most economical and effective system
which can increase productivity, efficiency and
profit through the efficient handling of mail.
The mailroom Daily Services can be divided into:
1. Incoming Mail and Packages
2. Internal Distribution
3. Outgoing Mail and Packages
Pos Malaysia Berhad provides Corporate Mail
Management services as a total service solution to
corporate customers at their own premises. It is, as a
solution to administer and manage own corporate
mailing needs.
Mail Depot, processing and handling of mail at the
Mail Management Centre and delivering of mail to
various sections within the customer’s premise (in-house
At the same time, the system also
arranges to collect mail from the various sections,
processes the mail for internal delivery and outgoing
mail, handling and dispatching of mail from the Mail
Management Centre. Other value added services
including the sale of stamps, payment of utility bills,
resetting of franking machines, sale of Pos Ekspres
envelopes and fast delivery dispatch rider.
Corporate
Mail
management
enables
large
organizations to:
• Enhance efficiency and
manage their mailing
needs professionally
• Reduce wastage of time and resources on
unproductive tasks.
142
To add the value of our services, we dedicate to you a
number off other services, tailor made to your specific
needs. These services meant to increase the safety and
This system provides a pick-up service to and from the
delivery system).
PREMIUM MAIL SERVICES
a faster delivery compared to other general services.
POST OFFICE
GUIDE
POSMEL SERVICES
POS EKSPRES
Pos Ekspres is a faster, more affordable and convenient to sent urgent letters or documents and it is guaranteed to
reach the recipients within the the service standard. Pos Ekspres items could reach the destinations within one day for
major towns and up to two or three days for other zones.
The delivery zones covers 344 main destinations across Malaysia.
The service is only for domestic destinations and the maximum weight allowed for this service is 1kg. Customers may
also check on the status of their Pos Ekspres item through the online tracking service by logging on www.pos.com.my.
However the receipt is not issued as the proof of delivery.
There are 3 category of service standard and each is guaranteed. If the guarantee is not fulfilled, customers will be
compensated with a Pos Ekspres envelope/packet. The sizes of envelope/packet for Pos Ekspres are as follows :
Size
Maximum weight
Maximum Thickness
Price
220mm x 110mm
100gm
3mm
RM2.50
220mm x 110mm (window)
100gm
3mm
RM2.50
229mm x 160mm
250gm
5mm
RM3.00
353mm x 250mm
500gm
10mm
RM4.00
250mm x 210mm x 25mm
750gm
25mm
RM6.00
340mm x 250mm x 25mm
1kg
25mm
RM7.00
(The price is inclusive of postage)
Pos Ekspres item may only be posted at the yellow colour special posting box or to be handed to the Post Office
counter. For bulk purchase of Pos Ekspres envelope/packet in the same size and price, for every 100 pieces, Pos
Malaysia will be giving 5-10% free emvelope from the quatity purchased.
Pos Ekspres items could not be insured or registered as Posdaftar item or parcel. It is delivered to the recipients through
the premise’s mail box without any proof of delivery.
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POSMEL SERVICES
POSDAFTAR
PosDaftar service well recommended for the posting of documents considered valuable or important. It offers the
customer an option of mailing and security as it is fully handled by computer system upon acceptance at the Post
Office and traced until its safe destinations.
For domestic posting, this label enables tracking of the item until its delivery to the addressee.
For foreign
destinations, tracking is only up to the International Exchange Office at the Mail & Courier Centre, KLIA Sepang. The
computerized operation enables customers to check on their PosDaftar status through internet address at
www.pos.com.my. This service provides compensation in the event of loss to the item, subjected to the terms and
conditions of the services and compensation procedure.
Standard and Non-Standard Letter may be registered by using the normal envelope or the special PosDaftar
envelope sold at the post office. If customers choose to use normal envelope, to register the mail, the PosDaftar
tracking label must be purchased. Customers will need to fill the label with required details and stick the label to the
front side of the envelope, nest to the recipient’s address. For domestic destinations, the label is known as Track- on
1 PosDaftar label and for international, Track-On 2 PosDaftar Label.
PosDaftar is a two-way service, where undelivered item for various reasons will be retoured to the sender with the
sender address provided at the envelope. If the recipient is not available at home or the premise during the delivery,
a PosDaftar Card of Notification will be left in the mail box. The recipients may collect the PosDaftar item at the
respective Post Office in 15 calendar days.
PosDaftar also offers value added services i.e. Insurance and Acknowledgment Receipt.
Sender needs to tick the INSURED box on the PosDaftar label and fill in the insured value. Pay the insurance fee in
the form of postage stamps. Insurance fee is RM1.50 for every RM100.00 insured value or part thereof. Affix the
stamps at the top right hand corner of the envelope. For domestic delivery, minimum insured value is RM100.00 and
maximum limit is RM3000.00. For overseas postal, limitation and types of items that can be insured depend on the
availability of the service and the procedures imposed by the country of destination.
Advice of Receipt enables customers to receive an acknowledgement upon the receipt of their items by the intended
addressee. Customers may get the AR card from the counter and fill up the required details. AR card will be charged
in the form of stamps. For AR service within Malaysia, the charge is RM0.40, RM0.60 for Singapore and Brunei,
and RM1.00 for other countries.
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For the insured PosDaftar service, a fee is RM1.50 for every RM100.00 insured value or part thereof is imposed.
The fee msut be paid in the form of stamps. For domestic delivery, minimum insured value is RM100.00 and
maximum limit is RM3000.00. For overseas postal, limitation and types of items that can be insured depend on the
availability of the service and the procedures imposed by the country of destination.
Label
Destination
Price
Details
Track-On 1
Domestic
RM1.70
Inclusive of postage for Standard Letter and less than 20gm
International
RM3.90
RM1.40 for registration fee
RD
Track-On 2
RR
Posdaftar
RM2.50 for international terminal dues
Domestic
RM2.00
for item less than 50gm
envelope SP1
Postage for PosDaftar item
PRIVATE LETTER BOX
Pos Malaysia offers the Private Letter Box service to be rented by business owners, organization and even individual.
All mails for the customers that utilizing this service will be sent to the Private Letter Box at any Post Office selected by
the customers. Customers may collect their mailsduirng or even after opening hours of the Post Office.
The yearly rental from January to December is at RM50.00. However, if customers’ application is submitted within
July to December, the rental is at RM25.00, and for the next calendar year, customer will have to pay full amount to
continue the service. Customers will also have to pay the Key Deposit of RM30.00, which will be returned to them
once the customers wish to discontinue using the service and return the key to Pos Malaysia Berhad.
To apply for this service, customers may obtain the form and submit it at the respective State Manager’s Office. For
new application, the rental is as below :
The beginning of Private Letter Box usage in January to June
RM50.00
The beginning of Private Letter Box usage in July to December
RM25.00
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POSMEL SERVICES
The yearly rental from January to December is at
LOCKED BAG SERVICE
Customers may also use the Locked Bag service to
collect their mail. All mail will be put into bags and
locked before being handed over to the customer. The
bags can be collected only during business hours at the
RM30.00. However, if customers’ application is
submitted within July to December, the rental is at
RM15.00, and for the next calendar year, customer will
have to pay full amount to continue the service.
selected Post Office. Customers will have to provide two
bags that adhere to Pos Malaysia’s specifications. Two
keys are also to be provided; each is kept by Pos
Malaysia and the customers. An authorization card will
To apply for this service, customers may obtain the form
and submit it at the respective State Manager’s Office.
For new application, the rental is as below :
be issued to the customer and must be carried by the
customer or their representative during collection of their
POSTE RESTANTE
mails at office hours.
Poste Restante is provided to tourists or travelers,
whether local or foreigners, that does not have any
The yearly rental from January to December is at
permanent address. Tourist or traveler may check and
RM50.00. However, if customers’ application is
collect their mails that are addressed to the Poste
submitted within July to December, the rental is at
Restante counter at the respective General Post Office
RM25.00, and for the next calendar year, customer will
by showing their identity card or passport. However the
have to pay full amount to continue the service.
service is limited for a maxiumum period of three
months.
To apply for this service, customers may obtain the form
and submit it at the respective State Manager’s Office.
Customers who wish to use this service may use the
For new application, the rental is as below :
address format as below :
The beginning of Locked Bag usage
d/a Poste Restante
in January to June
RM50.00
50000 Kuala Lumpur
The beginning of Locked Bag usage
in July to December
RM25.00
WINDOW DELIVERY TICKET
Pos Malaysia offers the Window Delivery Ticket Service
as another alternative to customers, where their mails is
kept by the Post Office and customers are required to
show the ticket to the respective Post Office counter staff
when collecting their mails.
available at opening hours.
146
General Post Office Kuala Lumpur
The service is only
Malaysia
Every postal items addressed to Poste Restante must
state the full name of recipient. Any item that uses alias,
nickname or only first name will not be handed to the
customers and will be sent to the Dead Letters Office.
POST OFFICE
GUIDE
POSMEL SERVICES
The items received by Poste Restante will be kept in
HAJJ PILGRIM BAGGAGE SERVICE
custody for a limited period as below :
The Hajj Pilgrim Baggage Service is made exclusively
for the Hajj pilgrims that wish to send home their
• One month for items posted within Malaysia, from
Singapore and Brunei Darussalam
baggage or goods back home from the Holy Land. The
service counters are opened at various zones in Mecca
• Two months for other countries.
and Medinah during the Hajj season.
INSURED MAIL SERVICE
Customers are required to pack their items in a box.
Insured Mail is a value added service for the Parcel and
However, items can also be sent by using customers’
PosDaftar service. Pos Malaysia offers protection for
own bags or sacks.
valuable items that are not prohibited that are posted
within Malaysia or overseas. The insured value range
The items sent must be declared by filling up the form
form a minimum of RM100.00 and RM3,000.00.
provided at the service counter. The declaration is
However, for international destinations, the insured
needed for the inspection and tax collection by the
value varies and depends on the limit that are deter-
Royal Customs Department. Items will be inspected
mined by the respective countries and it could not
upon arrival at the Kuala Lumpur International Airport
exceed RM3,00.00. Customers may get further details
(KLIA). Should any tax is imposed on the item,
of the insured value at the nearest Post Office
Pos Malaysia Berhad will clear the tax on behalf of the
customer and payment will be collected from recipient
A commission of RM1.50 is charged for every
upon delivery of the item.
RM100.00 of insured value. For insured parcel to international destinations, customers will be charged with
Items
delivery charges of RM5.00 for every parcel, in addi-
Compensation up to RM20.00 per kilo is paid to the
tion of the postage by surface or airmail. Insured
customer and the service charge will be returned if the
Posdaftar items are excluded from this delivery charge.
item sent is lost during Pos Malaysia’s custody.
REDIRECTION
A separate insurance scheme is also offered to
Pos Malaysia provides the redirection service for
customers that moved to new premises. With this service, customers may request for their mails to be redirected from the old premise to the new premise. The service is only valid for six months. The service is free of
sent
trough
his
service
is
guaranteed.
customers using this service. The premium for every
RM100.00 insured is RM1.50 and the maximum
insured value allowed is RM3,000.00 for each item.
The payment for the insurance service can also be
collected from the recipient upon delivery.
charge, however for parcels that are redirected to an
area outside the local delivery office; a second postal
charge will be imposed.
147
POST OFFICE
GUIDE
POSNIAGA SERVICES
OTHER CUSTOMER FACILITIES
POSTAL NETWORK
Pos Malaysia is the largest counter and retail service
FACILITY
TOTAL
Pos 2020
9
Drive-Thru Counters
11
provider in Malaysia. Total network for Pos Malaysia
until 31 October 2006 is as follows :NETWORK
Post offices that operates
TOTAL
until nightime
665
Post Office
Computerised
Non-Computerised
663
2
Mobile Post
15
Post Offices that
3
Office
operates 7 days a week
7
Vending Machine
4
Customer Service Corner
26
Post offices with QMS
192
277
Pejabat Pos Mini
Computerised
Non-Computerised
197
80
Wakil Pos
306
Penjual Setem
4771
JUMLAH
6022
OPERATING HOURS
All Pos Malaysia’s network have standardised operating
hours :State
Kedah,
Day
From
Until
Closure
Sunday
8.30
5.00
Every Friday and
until
am
pm
First Week of
Post Office and Mobile Post Offices:
Terengganu
The network is fully managed by Pos Malaysia’s
and Kelantan
Thursday
employees.
Perlis,
Monday
8.30
5.00
Every Sunday and
until
am
pm
First Week of
Pulau Pinang,
Mini Post Offices, Postal Agents, Stamp Agents :
Perak, Selangor,
Individuals that has been appointed by Pos Malaysia to
Wilayah
operate selected transactions on behalf of Pos
Persekutuan,
Malaysia.
Negeri Sembilan,
Melaka, Johor,
Sarawak, Sabah
and Labuan
148
Saturday
Saturday only
Saturday only
POST OFFICE
GUIDE
POSNIAGA SERVICES
POST OFFICES WITH EXTENDED OPERATING HOURS
Apart from post offices with normal and fixed working hours, for the convenience of our customers, Pos Malaysia has
also provided 15 post offices nationwide (as per listed below) with extended working hours of which 11 of them are
also open during weekends.
(Post Offices with Extended Operating Hours)
(15 post offices)
STATE
POST OFFICE
OPERATING
DAYS
OPERATING
DAYS
FEDERAL
Bangsar
Mon – Sat
0830-2200
TERRITORY
Gombak
Mon – Sat
0830-2200
(7)
Taman Melawati
Mon – Sat
0830-2200
1000-2100
Wangsa Maju
(Carrefour)
Mon – Sat
Pandan Prima
Mon – Sat
1000-2100
Kepong
Mon – Sat
1000-2100
Taman Maluri
Mon – Sat
1030-2100
NEGERI SEMBILAN
Senawang (Giant)
Mon – Sat
0930-2100
JOHOR
Johor Bahru (Giant)
Mon – Sat
1000-2100
(2)
Johor Bahru (Carrefour)
Mon – Sat
1000-2100
PULAU PINANG
Carrefour
Mon – Sat
0900-2000
SELANGOR
Subang Jaya
Mon – Sat
0830-2030
(4)
Puchong (Tesco)
Mon – Sat
0930-2000
Subang Jaya (Carrefour)
Mon – Sat
0930-2000
Sungai Buloh (Hiong Kong)
Mon – Sat
0900-2000
149
POST OFFICE
GUIDE
POSNIAGA SERVICES
(Post Offices with extended hours and are open during weekends)
(11 post offices)
STATE
POST OFFICE
OPERATING
DAYS
OPERATING
HOURS
SELANGOR
Puchong (Tesco)
Sunday
1100 - 1500
(5)
Sungai Buloh (Hiong Kong)
Sunday
1100 - 1500
Subang Jaya (Carrefour)
Sunday
1100 - 1500
USJ 1 (Giant)
Sunday
1100 - 1500
Shah Alam (Tesco)
Sunday
1100 - 1500
PULAU PINANG
Tesco
Sunday
1400 - 2100
KEDAH
Tesco Post Office Sungai Petani
Jumaat
1100 - 1500
WILAYAH
Pandan Prima
Sunday
1000 - 1600
PERSEKUTUAN
Kepong
Sunday
1000 - 1600
(4)
Taman Maluri
Sunday
1030 - 1600
KLCC
Sunday
1000 - 1800
150
POST OFFICE
GUIDE
POSNIAGA SERVICES
GUIDE FOR TRANSACTION AT POST OFFICE COUNTERS
SERVICES OFFERED AT POST OFFICES
POSTAL PRODUK
• Sale of stamps
• Sale of labels for PosDaftar (local and
AGENCY PRODUCT:1.
PAYMENT OF BILLS
NO.
1.
international) and managing the posting matters
TYPE OF BILL
Tenaga Nasional
(3)
(Semenanjung)
Sesco (Sarawak
• Sale of express envelopes and managing the
SESB(Sabah)
posting matters.
• Mailing of parcels
AGENCY
Electric
2.
• Mailing of PosLaju items
Tele-communication
TM
(10)
Celcom
Maxis
• Sale of philately products and opening of
DiGi
Standing Order Deposit Accounts (SODA)
• Franking Services
Mobikom
• Prepaid Bulk Mail Services
TT dot com
• Poste Restante
Easycall
• Insured Mail Services
Telegram
• Exchange of International Coupons
E-Pay
• Window Delivery
Time Kontact
• Parcel Delivery
• Private post boxes
3.
Water Supply
Bekalan Air Perlis
(16)
Berkalan Air Kedah
• Locked bag
Bekalan Air Pulau Pinang
• Payment Upon Delivery
Lembaga Air Perak (LAP)
• Sale of Postcode Book
Syarikat Bekalan Air
• Delivery of Printed Matter
Selangor (SYABAS)
• Delivery of Small Packages
(untuk pengguna di
• Business Reply Services
Lembah Klang)
• Literature for the Blind
Bekalan Air Negeri
• Haj Pilgrims’ Baggage Services
Sembilan
• Sale of Postal Stationeries (Aerogramme,
Perbadanan Air Melaka
postcard, boxes for parcels etc.)
Syarikat Air Johor
Holdings
151
POST OFFICE
GUIDE
POSNIAGA SERVICES
AGENCY PRODUCT:1.
PAYMENT OF BILLS
NO.
4.
TYPE OF BILL
AGENCY
NO.
TYPE OF BILL
AGENCY
Bekalan Air Pahang
Dewan Bandaraya Kuala
Syarikat Air
Lumpur
Terengganu (SATU)
Majlis Bandaraya Shah
Air Kelantan Sdn. Bhd.
Alam
(AKSB)
Majlis Bandaraya
Bekalan Air Sabah
Petaling Jaya
JKR (Air) Sarawak
Majlis Perbandaran
Lembaga Air
Ampang Jaya
Kawasan Utara (Miri
Majlis Perbandaran
Sahaja) (LAKU)
Subang Jaya
Lembaga Air Kuching
Majlis Perbandaran
(LAK)
Selayang
Lembaga Air Sibu (LAS)
Majlis Perbandaran
Gas Supply
Gas Malaysia Berhad
Klang
(2)
Sarawak Gas
Majlis Perbandaran
5.
Cable TV
Astro
Kajang
6.
Internet (2)
Jaring (Mimos Bhd.)
Majlis Daerah Sabak
TM Net
Bernam
7.
Sewerage
Indah Water Konsortium
Majlis Daerah Kuala
8.
Land Tax
Pentadbiran Tanah dan
Selangor
Galian Negeri Sembilan
Majlis Perbandaran
Assesment Tax
Majlis Perbandaran
Seremban
(34)
Alor Setar
Majlis Daerah Port
Majlis Perbandaran Kulim
Dickson
Majlis Perbandaran
Majlis Perbandaran Nilai
Pulau Pinang
Majlis Perbandaran Johor
Majlis Perbandaran
Bahru
Seberang Prai
Majlis Bandaraya Melaka
Dewan Bandaraya Ipoh
Bersejarah
Majlis Perbandaran
Majlis Daerah Alor Gajah
Taiping
Majlis Perbandaran
Majlis Daerah Hilir Perak
Kuantan
Majlis Daerah Manjung
Majlis Daerah Bentong
9.
152
POST OFFICE
GUIDE
AGENCY PRODUCT:1.
PAYMENT OF BILLS
NO.
NO.
TYPE OF BILL
Majlis Perbandaran Kota
16.
Advertising
NSTP
Bharu
17.
Receive
Royal Malaysian
Dewan Bandaraya
payment for
Customs
Kuching (Utara)
tax
TYPE OF BILL
AGENCY
AGENCY
Dewan Bandaraya
Kuching (Selatan)
Majlis Daerah Kuching
(Luar Bandar)
2.PAYMENT OF TITHES (ZAKAT)
NO.
TYPE OF BILL
AGENCY
Majlis Daerah Miri
Payment of
Majlis Agama Islam
Majlis Daerah Sibu
Tithes (10)
Kedah
Majlis Daerah Serian
Majlis Agama Islam Perak
(Luar Bandar)
Majlis Agama Islam
Majlis Perbandaran Kota
Wilayah Persekutuan
Kinabalu
Majlis Agama Islam
Majlis Daerah Sandakan
Selangor
10.
Savings
Deposit Tabung Haji
Majlis Agama Islam
11.
Tickets (2)
AirAsia Sdn. Bhd.
Negeri Sembilan
Resort World
Majlis Agama Islam
Payment of
Majlis Amanah Rakyat
Melaka
Loans (4)
(MARA)
Majlis Agama Islam Johor
Pinjaman Tabung
Majlis Agama Islam Pahang
Pendidikan Tinggi Negara
Majlis Agama Islam
(PTPTN)
Kelantan
Courts Mammoth
Majlis Agama Islam
Jabatan Perkhidmatan
Sarawak
12.
Awam (JPA)
13.
Sale of Forms
Jabatan Tenaga
14.
Social
Receiving payments from
Services
employers (Sabah and
Association
Sarawak only)
(Perkeso)
Payment of warrants
Reader’s Digest
Bil payments
Manusia (JTM) Forms
15.
POST OFFICE
GUIDE
POSNIAGA SERVICES
3. PUBLIC SERVICES NETWORK
(PLEASE REFER TO THE TABLE FOR OFFICES THAT PROVIDES THIS SERVICE)
1. AMANAH SAHAM NASIONAL BERHAD
(Transaction : Deposit)
No.
Product
Payment
2. ROAD TRANSPORT DEPARTMENT MALAYSIA
(JPJ)
No.
Product
Mode
i.
Renewal of Driving Licence
ii.
Renewal of Motor Vehicle Licence
i.
Amanah Saham Bumiputera
Cash
ii.
Amanah Saham Nasional
Cash
iii.
Amanah Saham Nasional 2
Cash
iii.
iv.
Cash
3. COMPANIES COMMISSION MALAYSIA (SSM)
v.
Amanah Saham Malaysia
Cash
vi.
Amanah Saham Wawasan 2020
Cash
vii.
Amanah Saham Didik
Cash
viii.
Amanah Saham Gemilang
Cash
ix.
Amanah Saham Pendidikan
Cash
No.
Product
x.
Amanah Saham Kesihatan
Cash
i.
Registration of New Electors
xi.
Amanah Saham Persaraan
Cash
ii.
Change of Address
AMANAH SAHAM NASIONAL BERHAD
(Transaction : Resell)
No.
Product
i.
Amanah Saham Bumiputera
ii.
Amanah Saham Nasional
iii.
iv.
v.
Amanah Saham Malaysia
vi.
Amanah Saham Wawasan 2020
vii.
Amanah Saham Didik
viii.
Amanah Saham Gemilang
154
(Private car and motorcycle)
Renewal of Learner’s Licence
Renewal of Company Registration
Certificate
4. ELECTION COMMISSION MALAYSIA (SPR)
Note :
1. Public Services Network matters cannot be made
after 5.00 pm.
2. Transaction can only be made when the system is
online.
POST OFFICE
GUIDE
POSNIAGA SERVICES
4. INLAND REVENUE BOARD
6. INSURANCE PRODUCT (11):-
Sale of Revenue Stamp
General Insurance - Car / Motorcycle (Private)
No.
Denomination
No.
Denomination
No.
1.
RM0.10
5.
RM5.00
1.
Kurnia Insurans Berhad
2.
RM0.50
6.
RM10.00
2.
Takaful Ikhlas Sdn. Bhd
3.
RM1.00
7.
RM100.00
3.
Malaysian Assurance Alliance (MAA)
4.
RM2.00
8.
RM250.00
4.
Commerce Assurance Berhad (CA)
5.
Takaful Nasional Sdn. Bhd.
Large purchases (through Bank Draft or Cashier
6.
AmAssurance
Order) may be considered by contacting the Post
7.
Syarikat Takaful Malaysia
Office State Manager.
8.
Pacific Insurance
9.
Berjaya General Insurance Bhd.
10.
Allianz General Insurance Malaysia Bhd.
11.
Tahan Insurance Malaysia Bhd.
5. MALAYSIAN ISLAMIC ECONOMIC
DEVELOPMENT FOUNDATION (YAYASAN
Company
PEMBANGUNAN EKONOMI ISLAM MALAYSIA
(YPEIM))
Collection of donations to YPEIM
Life Insurance
No.
1.
Company
Easy Access MAA Insurance
155
POST OFFICE
GUIDE
POSNIAGA SERVICES
7. FINANCIAL PRODUCTS
DOMESTIC
The easy way to send or make
i. Sale
payment for selected transactions.
Suitable for delivery or payment
involving small amount that can be
DENOMINATION COMMISSION
DENOMINATION
COMMISSION
(RM)
(RM)
(RM)
(RM)
1.00
0.10
20.00
0.50
2.00
0.20
30.00
0.50
3.00
0.20
40.00
0.50
4.00
0.20
50.00
0.60
5.00
0.30
100.00
1.20
10.00
0.50
converted to cash at all post offices.
i. Sale
ii. Payment
Payment can be made at all computerised post offices.
(Note: For repayment of Malaysian Postal Orders in cases such as loss or expired date, a second time commission
applies)
2. Ordinary Money Orders
Delivery or payments larger than Postal orders. No
Details
1. Delivery :-
limit of total and frequency of delivery.
Delivery Limit
Commission
Maximum RM10,000.00 Per
RM2.00
delivery (No minimum limit)
2. Payment of Money Orders
Payment can be made at all computerised post offices.
156
POST OFFICE
GUIDE
POSNIAGA SERVICES
3. Express Money Order
Receive guaranteed within 2 hours of less upon
transaction under the condition that the receiver
Details
1. Delivery : You can do the Express Money Order
delivery at all computerised post offices.
has been informed by the sender on the delivery.
Delivery Limit
Commission
Maximum RM10,000.00
RM6.00 for each
Per delivery (No minimum
amount delivered not
limit)
including the
payment for special
messages.
2. Delivery: You can do the Express Money Order
payment at all computerised post offices.
(Note: For repayment of Money Order in cases such as loss or expired date, a second time commission is
applicable.)
157
POST OFFICE
GUIDE
POSNIAGA SERVICES
INTERNATIONAL
(Please refer to table for list of offices that provide these services)
1. WESTERN UNION
Delivery of money to 195 countries. Receiver will be
DETAILS
i.
paid with local currency or USD.
Delivery (Payment mode during application is by
cash in Malaysian Currency (RM)) :-
Delivery Limit
Commission
Maximum of RM5,000.00
Based on the amount
per day per person
during delivery and
(No minimum limit)
the country of the
recipient.
Payment for recipients in Malaysia will be made in
ii. Payment :- (Refer to Attachment) For post offices
Malaysian Currency (RM). Maximum Payment is
that provide Western Union services.
RM10,000.00 per day per person.
2. BRITISH POSTAL ORDER
Money delivery by sender in Pound Sterling to
Member Countries of the Commonwealth.
DETAILS
i.
Sale :
(Payment mode during purchase is via cash only):-
DENOMINATION
COMMISSION
0.50pc
British Postal Order is sold
£1.00
based on the exchange rate
£2.00
for RM according to current
£5.00
rate as fixed by PMB.
£10.00
ii. Payment :
Payment can be made at all post offices. Payment
to the recipients will be made in RM according to
the current rate as fixed by PMB.
158
POST OFFICE
GUIDE
POSNIAGA SERVICES
3. SINGAPURA POSTAL ORDER
DETAILS
i.
Payment :
ii. Sale :
Pos Malaysia does not sell Singaporean Postal
Orders.
4. BRUNEI POSTAL ORDER
DETAILS
i.
Payment :
ii. Sale :
Pos Malaysia does not sell Brunei Postal Orders
5. KIRIMAN MONEY ORDER
Delivery of money to 21 countries. Recipients will be
DETAILS
i.
Delivery :
paid according to the local currency (Refer to Table).
Delivery Limit
Commission
Maximum delivery limit
Commission Rate
- Refer to Table
- RM4.00 for each
delivery
Payment to recipients in Malaysia will be made in RM.
Maximum payment is RM10,000.00 per day per
person
ii
Payment :
Payment for International Money Order can be
made at all computerised post offices.
159
POST OFFICE
GUIDE
POSNIAGA SERVICES
PAYMENT MODE DURING TRANSACTIONS AT POST OFFICES
TYPE OF TRANSACTION
Bill Payments
PAYMENT MODE
i. Cash
ii. Cheque (except bills for Tenaga Nasional, Astro,
Indah Water Konsortium and Selayang Municipal
Council )
For payment with cheques
POS MALAYSIA
please write the name of
BERHAD
the recipient as :
Number of bills that can
Only 5 bills for each
be paid with a single
cheques.
cheque.
Other Transactions
160
Cash only
POST OFFICE
GUIDE
POSNIAGA SERVICES
SERVICES OFFERED AT COMPUTERISED MINI POST OFFICES
1. POSTAL PRODUCTS
2. AGENCY PRODUCTS
BILL PAYMENT
• Sale of stamps
• Sale of Registered Letter (PosDaftar - local and
international) and posting matters
• Sale of Express Letter envelopes and posting
matters
• Posting of parcels
• Delivery of Small Packets
• Sale of Postal Stationeries (Aerogramme, postcard, boxes for parcels etc.)
i.
Tenaga Nasional Bills
ii.
Telekom Malaysia Bills
iii.
Water Bills (According to States)
iv.
Astro Bills
v.
DiGI Bills
vi.
TM Cellular Bills
vii.
Celcom Bills
viii. Indah Water Konsortium Bills
ix.
TM Net Bills
x.
Local Authority Bills (According to States)
161
POST OFFICE
GUIDE
POSNIAGA SERVICES
Malaysian Postal Orders
TRANSACTION
i. Sale
DENOMINATION
COMMISSION
DENOMINATION
COMMISSION
(RM)
(RM)
(RM)
(RM)
1.00
0.10
20.00
0.50
2.00
0.20
30.00
0.50
3.00
0.20
40.00
0.50
4.00
0.20
50.00
0.60
5.00
0.30
100.00
1.20
10.00
0.50
i.
Payment - Can be made at computerised Mini Post Offices
(Note: For repayment of Malaysian Postal Orders in cases such as loss or expired date, a second time commission
is applicable)
PAYMENT MODE DURING TRANSACTION AT COMPUTERISED MINI POST OFFICES
TYPE OF TRANSACTION
Payment of Bills
PAYMENT MODE
i.
Cash
Council )
POS MALAYSIA
BERHAD
the recipient as :
cheques.
cheque.
Other Transactions
162
Cash only
POST OFFICE
GUIDE
POSNIAGA SERVICES
SERVICES PROVIDED AT NON-COMPUTERISED MINI POST OFFICES
1. POSTAL PRODUCTS
2. AGENCY PRODUCTS :BILL PAYMENT
•
Sale of stamps
•
Sale of Registered Letter (PosDaftar - local and
i.
international) and posting matters
•
ii. Telekom Malaysia Bills
Sale of Express Letter envelopes and posting
iii. Water Bills (According to States)
matters
•
Posting of parcels
•
Delivery of Printed Matter
•
Delivery of Small Packets
•
Sale of Postal Stationeries (Aerogramme, post-
Tenaga Nasional Bills
card, boxes for parcels etc.)
PAYMENT MODE DURING TRANSACTION AT NON-COMPUTERISED MINI POST OFFICES
TYPE OF TRANSACTION
Bill Payment
PAYMENT MODE
i.
Cash
ii. Cheque (except for TNB bills)
POS MALAYSIA
BERHAD
the recipient as :
cheques.
cheque.
Others Transactions
Cash Only
163
POST OFFICE
GUIDE
POSNIAGA SERVICES
GUIDE FOR TRANSACTION AT DRIVE-THRU COUNTERS
Understanding the requirements of our valued customers that places the emphasis on time as well as in view of the
difficulty in obtaining parking lots, Pos Malaysia has provided 12 Drive-Thru counters at the following post offices :State
Location
Kuala Lumpur
Kuala Lumpur General Post Office
Gombak Post Office
Taman Melawati Post Office
Selangor
Kajang Post Office
Shah Alam Post Office
Bandar Baru Bangi Post Office
Johor
Kluang Post Office
Skudai Post Office
Pulau Pinang
Dato’ Kramat Post Office
Jelutong Post Office
Perlis
Kangar Post Office
TOTAL
11
POSTAL PRODUCTS:
POSMEL SERVICES
• Selling of stamps
• Selling of express mail envelopes
AGENCY PRODUCTS:
UTILITY BILLS
• Electricity Bills
• Telephone bills (TM, Maxis, Celcom, DiGi & Time)
• Water Bills (Syarikat Bekalan Air Selangor- SYABAS in Klang Valley and Public
Works Department in other states)
• Gas Malaysia Bills
• Internet (Jaring and TM Net)
SAVINGS
PAYMENT OF LOANS
Tabung Haji Deposit
• Mara Loan
• PTPTN Loan
164
POST OFFICE
GUIDE
POSNIAGA SERVICES
INLAND REVENUE BOARD
Sale of Revenue Stamps
No.
Denomination
No.
Denomination
1.
RM0.10
5.
RM5.00
2.
RM0.50
6.
RM10.00
3.
RM1.00
7.
RM100.00
4.
RM2.00
8.
RM250.00
FINANCIAL PRODUCTS
Malaysian Postal Order
1. Sale
DENOMINATION
COMMISSION
DENOMINATION
COMMISSION
(RM)
(RM)
(RM)
(RM)
1.00
0.10
20.00
0.50
2.00
0.20
30.00
0.50
3.00
0.20
40.00
0.50
4.00
0.20
50.00
0.60
5.00
0.30
100.00
1.20
10.00
0.50
2. Payment of Money Order
Payment of Money Order cannot be done at Drive-Thru
Counters.
165
POST OFFICE
GUIDE
POSNIAGA SERVICES
PAYMENT MODE DURING TRANSACTION AT DRIVE-THRU COUNTERS
TYPE OF TRANSACTION
Bill Payments
PAYMENT MODE
i.
Cash
Council )
POS MALAYSIA
BERHAD
the recipient as :
Number of bills that can be Only 5 bills for each
paid with a single cheque.
Other Transactions
166
Cash only
cheques.
POST OFFICE
GUIDE
POSNIAGA SERVICES
GUIDE FOR TRANSACTION AT MOBILE POST OFFICES
LOCATION
State
Operating Areas
Kuala Lumpur
Jalan Duta
Great Eastern Mall
Pulau Pinang
Sg. Bakap
Total
3
1. POSTAL PRODUCTS
• Sale of stamps
2. AGENCY PRODUCTS
Repayment og utility bills
• Sale of labels for PosDaftar (local and international) and managing the posting matters
• Sale of express mail envelopes and managing
the posting matters.
• Mailing of parcels
NOTE : Transactions related to Amanah Saham
Nasional, Road Transport Department, Election
Commission, Companies Commission and financial
products are not provided.
• Mailing of PosLaju items
• Sale of philately products and opening of
Standing Order Deposit Accounts (SODA)
•
Malaysian Postal Order (Sale only)
• Sale of Postcode Book
•
British Postal Order (Sale only)
•
Normal Money Order (Production only)
• Delivery of Small Packages
• Sale of Postal Stationeries (Aerogramme, postcard, boxes for parcels etc.)
167
POST OFFICE
GUIDE
POSNIAGA SERVICES
GUIDE FOR TRANSACTION WITH
GUIDE
POSTAL AGENTS
STAMP AGENTS
TRANSACTIONS PROVIDED
TRANSACTIONS THAT CAN BE CONDUCTED
• Selling stamps
FOR
TRANSACTION
Sale of postage stamps
• Acceptance of Registered Letters (PosDaftar)
• Acceptance of Parcels
• Delivery of letters in groups
Denomination (RM)
0.05
0.20
0.30
0.40
0.50
1.00
168
0.10
WITH
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB)
FEDERAL TERRITORY OF KUALA LUMPUR
PUBLIC SERVICES NETWORK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Ampang
03-42963455
2
Ampang Point
03-42532850
3
Bandar Sri Damansara
03-62771930
4
Bandar Tun Razak
03-91715555
5
Bangsar Baru
03-22840219
6
Batu Caves
03-61896660
7
Bukit Bintang
03-21429273
8
Bukit Damansara
03-20947067
9
Cheras Makmur
03-91324364
10
Desa Pandan
03-92842449
11
Gombak
03-40231949
12
Hentian Puduraya
03-20781914
13
Hospital Besar
03-26915524
14
Jalan Brickfields
03-22741535
15
Jalan Gurney
03-26911351
16
Jalan Ipoh
03-62580582
17
Jalan Kelang Lama
03-79837523
18
Jalan Kuching
03-62585747
19
Jalan Tunku
03-26981555
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
Abdul Rahman
20
Jinjang
03-62582536
21
Jln. Sultan Salahuddin
03-26922852
22
Kampung Baru
03-26945597
23
Kepong
03-62765555
24
Medan Tuanku
03-26921555
169
POST OFFICE
GUIDE
POSNIAGA SERVICES
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
25
Mid Valley
03-22831959
26
Mindef
03-87331018
27
Mon’t Kiara
03-78761555
28
Pandan Indah
03-78467446
29
Pejabat Pos Besar,
03-32508854
Kuala Lumpur
30
Petaling
03-78030110
31
Plaza Ampang
03-33715555
32
Pudu
03-92213014
33
Pulapol
03-26929030
34
Putra World Trade
03-26931555
Centre
35
Salak Selatan
03-79834380
36
Selayang Baru
03-61361036
37
Sentul
03-40411555
38
Seri Petaling
03-90573507
39
Setapak
03-40233559
40
Summit Square
03-61370533
41
Sungai Besi
03-90585313
42
Sungai Wang Plaza
03-21433604
43
Suria KLCC
03-21618069
44
Taman Keramat
03-42562309
45
Taman Kinrara
03-80701037
46
Taman Maluri
03-92858282
47
Taman Melawati
03-41073337
170
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
48
Taman Seraya
03-42932934
49
Taman Setiawangsa
03-42579013
50
Taman Sri Gombak
03-61875258
51
Taman Tun Dr. Ismail
03-77264026
52
Universiti Islam
03-61857901
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
Antarabangsa
53
Universiti Malaya
03-79567308
54
Wangsa Maju
03-41424384
55
Damai Perdana
03-91002464
56
Bukit Angkasa
03-22413708
57
Taman Connought
03-91005479
56
Pandan Prima
03-22413708
171
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SELANGOR
Road Transport
Department (JPJ)
NO.
1
POST OFFICE
Balakong,
PHONE
NUMBER
03-89413521
Seri Kembangan
2
Bandar Baru Bangi
03-89259555
3
Bandar Baru
03-87068489
Salak Tinggi
4
Bandar Country Homes 03-60928979
5
Bandar Sunway
03-74920302
6
Mutiara Damansara
03-77282016
7
Banting
03-31871437
8
Batang Berjuntai
03-32719161
9
Batang Kali
03-60573232
10
Batu 18, Jln. Semenyih
03-87241412
11
Batu 9, Cheras
03-90755555
12
Batu Arang
03-60352250
13
Beranang
03-87667223
14
Bukit Beruntung
06-60212911
15
Bukit Dukong
03-87395113
16
Bukit Rotan
03-32891171
17
Cyberjaya
03-83185979
18
Damansara Jaya
03-77285491
19
Dengkil
03-87686289
20
Hulu Langat
03-90211314
Jalan Othman,
03-77815555
21
Petaling Jaya
172
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SELANGOR
Road Transport
Department (JPJ)
NO.
22
POST OFFICE
Jalan Semangat,
PHONE
NUMBER
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
03-79562268
Petaling Jaya
23
Jalan Sultan,
03-79569868
Petaling Jaya
24
Jenjarom
03-31913221
25
Jeram
03-32647171
26
Kajang
03-87331018
27
Kampong Tunku
03-78761555
28
Kampung Melayu
03-78467446
Subang
29
Kapar
03-32508854
30
Kelana Jaya
03-78030110
31
Klang
03-33715555
32
Klang Utara
03-33420277
33
KLIA Selatan
03-87874788
34
Kompleks Perhentian
03-87373376
Kajang
35
Kompleks PKNS
03-55100602
36
Kota Kemuning
03-51247420
37
Kuala Kubu Bharu
03-60641131
38
Kuala Selangor
03-32891031
39
Lapangan Terbang
03-87873871
KLIA Terminal Utama
40
Lapangan Terbang
03-78469129
Subang, Terminal 3
173
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SELANGOR
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
41
Pandamaran
03-31685934
42
Pasar Besar Klang
03-33440210
Pejabat Pos Besar
03-55198585
43
Shah Alam
44
Pelabuhan Klang
03-31689248
45
Puchong Jaya
03-80708744
46
Puchong Perdana
03-80625939
47
Pulau Carey
03-33712101
(Non-computer)
48
Pulau Indah
03-31012034
49
Putra Jaya
03-88883046
50
Rantau Panjang
03-32912591
51
Rasa
03-60573266
52
Rawang
03-60919555
53
Sabak Bernam
03-32161351
54
Sekinchan
03-32410071
55
Seksyen 13, Shah Alam 03-55119091
56
Seksyen 16, Shah Alam 03-55191280
57
Seksyen 17,
03-79574143
Petaling Jaya
58
Seksyen 20,
03-78761494
Petaling Jaya
59
Semenyih
03-87238261
60
Sepang
03-31421221
61
Serendah
03-6084298
174
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SELANGOR
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
62
Seri Kembangan
03-89486232
63
SS2 Sea Park
03-78745866
64
Subang Jaya
03-56339005
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
CARREFOUR
65
Subang Jaya (Contoh)
03-56375424
66
Sungai Air Tawar
03-32136299
67
Sungai Besar
03-32241221
68
Sungai Buloh
03-61570408
69
Sungai Pelek
03-31411204
70
Taman Sri Muda
03-55223678
71
Tanjong Karang
03-32698161
72
Tanjong Sepat
03-31974260
73
Telok Panglima Garang 03-31227755
74
UiTM Shah Alam
03-55192087
75
Universiti Kebangsaan
03-89250551
Malaysia
76
Universiti Putra
03-89486517
Malaysia
77
USJ 1, Subang Jaya
03-56360264
78
Bukit Tinggi
03-33231436
79
Bandar Sri Putra
03-89263834
80
Tesco Shah Alam
03-55190743
81
Pejabat Pos Bukit Raja
03-33429396
(JUSCO)
82
TESCO Kajang
03-84342457
83
Alamanda
03-88891323
84
USL 9, Subang Jaya
03-80239463
175
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PERAK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Ayer Tawar
04-8283226
2
Bagan Datoh
04-8269515
3
Bagan Serai
04-8812555
4
Batu Gajah
04-3322499
5
Batu Kurau
04-6432555
6
Behrang Stesen
04-3995110
7
Bercham
04-6432555
8
Bidor
04-6264599
9
Bota
04-2610051
10
Brinchang
04-6435342
11
Bruas
04-5397953
12
Buntong
04-3337480
13
Changkat Jering
04-3702053
14
Changkat Kruing
04-2266422
15
Chemor
04-6581215
16
Chenderiang
04-3325350
17
Chenderong Balai
04-6582840
18
Enggor
04-2610555
19
Gerik
04-5214101
20
Gopeng
04-3333741
21
Hutan Melintang
04-5931401
22
Pejabat Pos Besar Ipoh
04-2619222
23
Jalan Chamberlain
04-3515977
24
Jalan Dato Onn Jaafar
04-8299544
25
Jalan Pasir Puteh
04-2622777
176
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PERAK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
26
Jeram
04-3902340
27
Kampar
04-3901996
28
Kampong Gajah
04-2266350
29
Kampong Kepayang
04-5887303
30
Kampong Koh
04-5824202
31
Kampong Rapat
04-3563310
32
Kampong Tawas
04-3903100
33
Kamunting
04-8992755
34
Kuala Kangsar
04-5731202
35
Kuala Kurau
04-8851952
36
Kuala Sepetang
04-6581727
37
Lambor Kanan
04-6595603
38
Langkap
05-6591220
39
Lenggong
05-7677201
40
Lumut
05-6835268
41
Malim Nawar
05-4771220
42
Mambang Di Awan
05-4661068
43
Manong
05-7430229
44
Menglembu
05-2812420
45
Padang Rengas
05-7584103
46
Pangkor
05-6851281
47
Pantai Remis
05-6771205
48
Parit
05-3771220
49
Parit Buntar
05-7162555
50
Pengkalan Hulu
04-4778216
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
177
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PERAK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
51
Pengkalan TLDM, Lumut 05-6835549
52
Pokok Assam
05-8089432
53
Pusing
05-2881220
54
Rantau Panjang
05-8394885
55
Ringlet
05-4956067
56
Sauk
05-7511221
57
Selama
05-8394021
58
Selekoh
05-6489268
59
Simpang
05-8471020
60
Sitiawan
05-6911187
61
Slim River
05-4528233
62
Simpang Ampat
05-8901029
Semanggol
63
Sri Manjung
05-6881903
64
Sungai Siput
05-5981220
65
Sungai Sumun
05-6489215
66
Sungkai
05-4386215
67
Taiping
05-8077555
68
Taman Ipoh
05-5466555
69
Tanah Rata
05-4911051
70
Tanjong Malim
05-4596302
71
Tanjong Piandang
05-7256203
72
Tanjong Rambutan
05-5331220
73
Tanjong Tualang
05-3609220
74
Tapah
05-4012555
178
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PERAK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
75
Tapah Road
05-4181067
76
Teluk Intan
05-6212555
77
Temoh
05-4190220
78
Trolak
05-4528232
79
Trong
05-8577232
80
Tronoh
81
Ulu Bernam
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
05-4596302
(Non-Computer)
82
Ulu Kinta
05-7256203
83
Tesco Ipoh
05-5459781
179
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PULAU PINANG
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Ayer Itam
04-8283226
2
Bagan Ajam
04-8269515
3
Balik Pulau
04-8812555
4
Bandar Baru Ayer Itam
04-3322499
5
Bandar Bayan Baru
04-6432555
6
Bandar Seberang Jaya
04-3995110
7
Bangunan Mara
04-6432555
8
Batu Ferringghi
04-6264599
9
Batu Maung
04-2610051
10
Bayan Lepas
04-6435342
11
Bukit Mertajam
04-5397953
12
Butterworth
04-3337480
13
Carrefour
04-3702053
14
Dato Keramat
04-2266422
15
Gelugor
04-6581215
16
Jalan Bagan Luar
04-3325350
17
Jelutong
04-6582840
18
Kepala Batas
04-5751207
19
Komtar
04-2610555
20
Kubang Semang
04-5214101
21
Mak Mandin
04-3333741
22
Nibong Tebal
04-5931401
23
Padang Tembak
04-8287644
24
Pejabat Pos Besar
04-2619222
Pulau Pinang
180
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PULAU PINANG
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
25
Penaga
04-3515977
26
Penang Hill
04-8299544
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
(Non-computer)
27
Pengkalan Weld
04-2622777
28
Perai
04-3902340
29
Permatang Pauh
04-3901996
30
Pulau Tikus
04-2266350
31
Simpang Ampat
04-5887303
32
Sungai Bakap
04-5824202
33
Sungai Dua
04-3563310
34
Taman Chai Leng
04-3903100
35
Tanjung Bungah
04-8992755
36
Tasek Gelugor
04-5731202
37
Telok Bahang
04-8851952
Universiti Sains
04-6581727
38
Malaysia
39
Tesco Pulau Pinang
04-6595603
181
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI KEDAH
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Alor Jangus
04-7316077
2
Pejabat pos
04-7302555
Besar Alor Setar. Faks:
04-7318025
3
Ayer Hitam
04-7940515
4
Bakar Arang
04-4213626`
5
Baling
04-4707477
Bandar Bukit
04-9222086
6
Kayu Hitam
7
Bedong
04-4581241
8
Changloon
04-9241824
9
Guar Chempedak
04-4686813
10
Gurun
04-4686212
11
Jeniang
04-4644362
12
Jitra
04-9173555
13
Jln Raja
04-7324555
14
Jln Tunku Ibrahim
04-7312555
15
Kampong Raja
04-4226180
16
Karangan
04-4056280
17
Kepala Batas
04-7144069
18
Kodiang
04-9255331
19
Kompleks Lada Langkawi
04-9663271
Faks:
04-9667271
20
Kota Kuala Muda
04-4374344
21
Kota Sarang Semut
04-7692413
22
Kuala Kedah
04-7621640
182
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI KEDAH
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
23
Kuala Ketil
04-4163000
24
Kuala Nerang
04-7866214
25
Kulim
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
04-4907112
Faks:
04-4912000
26
Kupang
04-4766301
27
Langgar
04-7876993
28
Lunas
04-4844221
29
Merbok
04-4572016
30
Mergong
04-7311499
31
Padang Matsirat
04-9555055
32
Padang Serai
04-4855232
33
Pendang
04-7596245
34
Pokok Sena
04-7821217
35
Serdang
04-4079568
36
Sik
04-4695245
37
Simpang Empat (K)
04-7642771
38
Sungai Petani
04-4214555
Faks:
04-4252896
39
Sungai Tiang
04-7541171
40
Tikam Batu
04-4388855
41
Tmn Sejati Indah
04-4311782
42
Universiti Utara
04-9242150
Malaysia
43
Wisma Darul Aman
04-7305766
44
Wisma Persekutuan
04-7325977
183
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI KEDAH
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
45
Yan
04-4655237
46
Pejabat Pos Tesco
04-4234625
184
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PERLIS
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Arau
04-9861254
2
Beseri
04-9381162
3
Jln Jubli Perak
04-9761463
4
Kaki Bukit
04-9456232
5
Kangar
04-9761555
6
Kuala Perlis
04-9854242
7
Mata Ayer
04-9382141
8
Padang Besar
04-9490250
9
Simpang Empat
04-9807258
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
185
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI KELANTAN
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Ayer Lanas
09-9468181
2
Bachok
09-7788243
3
Cherang Ruku
09-6910057
4
Gua Musang
09-9121215
Faks:
Faks:
09- 7788243
09-9121215
5
Jalan Kebun Sultan
09-7412679
6
Jeli
09-9440181
7
Kem Desa Pahlawan
09-7878353
8
Ketereh
09-7886019
9
Pejabat Pos Besar
09-7412677
Kota Bharu
09-412670
Faks:
10
Kota Darul Naim
09-7412750
11
Kuala Balah
09-9361046
12
Kuala Krai
09-9666246
Faks:
09-9666246
13
Kubang Kerian
09-7652459
14
Machang
09-9751021
15
Melor
09-7835246
16
Mulong
09-7127331
17
Pasir Mas
09-7908022
18
Pasir Puteh
09-7866023
19
Pengkalan Chepa
09-7738211
20
Pengkalan Kubor
09-7211481
21
Pulai Chondong
09-7878545
186
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI KELANTAN
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
22
Rantau Panjang
09-7950211
23
Sek. 8, 2020
09-7412752
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
Kota Bharu
24
Sek. 9, Kota Bharu
09-7412751
25
Selising
09-7891135
26
Tanah Merah
09-9556219
27
Temangan
09-9751309
28
Tumpat
09-7257388
Faks:
09-257388
29
Wakaf Baru
09-7196598
30
Wakaf Che Yeh
09-7412754
187
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI TERENGGANU
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Air Putih
09-8598453
2
Ajil
09-6861278
3
Al Muktafi Billah Shah
09-8221177
4
Bukit Besi
09-8337227
5
Bukit Payong
09-6192550
6
Chabang Tiga
09-6301849
7
Chalok
09-6663769
8
Cukai
09-8591555
9
Dungun
09-8458555
10
Gong Kapas
09-6301848
11
Jerteh
09-6902558
12
Kampong Raja (Besut)
09-6956337
13
Kemasek
09-8640325
14
Kerteh
09-8261334
15
Ketengah Jaya
09-8200211
16
Kijal
09-8631324
17
Kuala Berang
09-6811213
18
Kuala Besut
09-6919172
19
Kuala Terengganu
09-6227555
09-6221555
Faks:
20
Manir
09-6301841
09-6151128
21
Marang
09-6182215
22
Paka
09-8271243
23
Permaisuri ( Setiu )
09-6099211
188
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI TERENGGANU
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
24
Seberang Takir
09-6664255
25
Sungai Tong
09-6664255
26
Wakaf Tengah
09-6572855
27
Pekan Batu Enam
09-6672355
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
189
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PAHANG
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Bandar Pusat Jengka
09-4662206
2
Bandar Tun Razak
09-4457677
3
Benta
09-3238229
4
Bentong
09-2221060
5
Bera
09-2555428
6
Beserah
09-5447991
7
Bukit Fraser
09-3622203
8
Bukit Goh
09-5478336
9
Chenor
09-2995196
10
Chini
09-4566168
11
Damak
09-2665818
12
Dong
09-3658209
13
Gambang
09-5483218
14
Genting Highlands
03-2113232
15
Jalan Air Putih
09-5661782
16
Jalan Bukit Ubi
09-5133510
17
Jalan Kuantan
09-2961087
18
Jaya Gading
09-5381737
19
Jerantut
09-2662201
20
Karak
09-2311212
21
Kemayan
09-2409344
22
Kg. Balok
09-5834360
23
Kompleks Tun Razak
09-5733663
24
Kuala Krau
09-2861278
25
Kuala Lipis
09-3121166
190
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI PAHANG
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
26
Kuala Pahang
09-4222750
27
Kuala Rompin
09-4145216
28
Pejabat pos Besar
09-5521078
Kuantan
09-5527144
Faks:
29
Lanchang
09-2803243
30
Lurah Bilut
09-2377211
31
Maran
09-4771223
32
Mentakab
09-2771006
33
Muadzam Shah
09-4522262
34
Padang Tengku
09-3291126
35
Pekan
09-4221027
36
Raub
09-3551011
37
Sega
09-3657272
38
Sg. Koyan
09-3401011
39
Sg. Ruan
09-3686239
40
Simpang Pelangai
09-2459982
41
Sungei Lembing
09-5411216
42
Temerloh
09-2961201
43
Triang
09-2554204
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
191
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI MELAKA
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Alor Gajah
06-5561213
2
Asahan
06-5236013
3
Ayer Molek
06-2672664
4
Bemban
06-5217749
5
Durian Tunggal
06-5531013
6
Kuala Sungai Baru
06-3876104
7
Lubok China
06-6966263
8
Masjid Tanah
06-5591165
9
Selandar
06-2833844
10
Sungai Rambai
06-2659530
11
Ayer Keroh
06-2324454
12
Pejabat Pos Besar Melaka 06-2833844
13
Jalan Laksamana
06-2848440
14
Jasin
06-5291121
15
Merlimau
06-2631213
16
Sungai Udang
06-3512031
17
Taman Melaka Raya
06-2816048
18
Tanjong Kling
06-3511233
19
Telok Mas
06-2617514
20
Tengkera
06-2822824
21
Ujong Pasir
06-2821170
22
Jalan Hang Tuah
06-2826603
23
Universiti Multimedia
06-2522609
24
Cheng
06-3122839
25
Batang Melaka
06-4462821
192
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SEMBILAN
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Bahau
06-4541235
2
Bandar Seri Jempol
06-4581139
3
Batu Kikir
06-4981553
4
Gemas
07-9481034
5
Gemencheh
06-4316350
6
Johol
06-4367221
7
Juaseh
06-4981798
8
Kota
06-4381554
9
Kuala Klawang
06-6136262
10
Kuala Pilah
06-4811001
11
Labu
06-7911514
12
Lenggeng
06-7581263
13
Linggi
06-6970248
14
Lukut
06-6511219
15
Mantin
06-7581221
16
Nilai
06-7991229
17
P.P.B. Seremban
06-7630555
18
Pasir Panjang
06-6619348
19
Pedas
06-6851253
20
Port Dickson
06-6471491
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
06-6471219
21
Pusat Bandar Palong
06-4668622
22
Rahang
06-6312555
23
Rantau
06-6941221
24
Rembau
06-6851221
193
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SEMBILAN
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
25
Rompin
06-4576201
26
Senawang
06-6798155
27
Seremban Utara
06-7633555
28
Si-Rusa
06-6471619
29
Simpang Durian
06-4914215
30
Simpang Pertang
06-4629229
31
Sri Menanti
06-4979582
32
Taman Tuanku Jaafar
06-6773329
33
Tampin
06-4411270
34
Tanjung Ipoh
06-4887188
35
Titi
06-6111235
36
Centre Point
06-7679976
37
Air Kuning Selatan
06-4478930
194
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI JOHOR
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Ayer Baloi
07-6931230
2
Ayer Hitam
07-7581333
3
Ayer Tawar 2
07-8931958
4
Bakri
06-9866212
5
Bandar Baru
07-3882576
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
Permas Jaya
6
Bandar Baru Uda
07-2345605
7
Bandar Penawar
07-8221770
8
Bandar Tenggara
07-8961177
9
Batu Enam
07-9499200
10
Batu Pahat
07-4323431
Faks:
07-4336433
11
Bekok
07-9221235
12
Benut
07-6903241
13
Bukit Gambir
06-9761206
14
Bukit Pasir
06-9856211
15
Carrefour
07-3533298
16
Chaah
07-9261242
17
Endau
07-7943230
18
Gelang Patah
07-5101122
19
Gerisek
06-9728690
20
Giant Hyper
07-3570142
21
Gugusan Taib Andak
07-8977244
22
Jementah
07-9471120
195
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI JOHOR
Road Transport
Department (JPJ)
NO.
23
POST OFFICE
PHONE
NUMBER
Pejabat pos Besar
07-2244233
Johor Bharu
07-2232555
Faks:
07-2247091
24
Kahang
07-7881281
25
Kelapa Sawit
07-6525737
26
Kg. Kenangan
07-4320016
Dato Onn
27
Kg. Kenangan Tun
06-9528592
Dr. Ismail
28
Kluang
07-7733555
07-7728901
Faks:
29
Kompleks
07-7738555
07-2228763
Pengangkutan Awam
30
Komtar
07-2231555
31
Kota Tinggi
07-8831002
32
Kukup
07-6960218
33
Kulai
07-6631243
34
Labis
07-9251241
35
Lapangan Terbang
07-5991778
Sultan Ismail
36
Layang –Layang
07-7527213
37
Majidee
07-3334281
38
Masai
07-2511235
39
Mersing
07-7991031
196
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI JOHOR
Road Transport
Department (JPJ)
NO.
40
POST OFFICE
Muar
PHONE
NUMBER
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
06-9528555
Faks:
06-9523459
41
Pagoh
06-9746204
42
Paloh
07-7811246
43
Panchor
06-9736241
44
Parit Jawa
06-9874231
45
Parit Raja
07-4541208
46
Parit Sulong
07-4186255
47
Pasir Gudang
07-2512555
48
Pekan Nenas
07-6691146
49
Pengerang
07-8252213
50
Pontian
07-6871301
51
Pusat Mel Johor Bahru
07-2352012
52
Rengam
07-7535248
53
Rengit
07-4241266
54
Segamat
07-9312726
Faks:
07-9325462
55
Skudai
07-5562555
56
Semerah
07-4164224
57
Senai
07-5991211
58
Senggarang
07-4291233
59
Simpang Renggam
07-7557260
60
Sri Gading
07-4558608
61
Sri Medan
07-4850522
62
Sungai Mati
06-9751233
197
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI JOHOR
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
63
Taman Johor Jaya
07-3560485
64
Taman Megah Ria
07-3866255
65
Taman Perling
07-2347506
66
Taman Sri Tebrau
07-3322023
67
Taman Ungku Tun Aminah 07-5566511
68
Taman Universiti
07-5214240
69
Tampoi
07-2361052
70
Tangkak
06-9781543
71
Tmn. Desa Cemerlang
07-8636654
72
Tongkang Pecah
07-4156206
73
Ulu Tiram
06-8611563
74
Universiti Teknologi
07-5544740
Malaysia
75
Wisma Persekutuan
07-2230571
76
Yong Peng
07-4671211
77
Taman Nusa Bestari
07-5123424
78
Jaya Jusco Tebrau City
07-3542131
198
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SABAH
Road Transport
Department (JPJ)
NO.
1
POST OFFICE
Batu 1 1/2 Jln.
PHONE
NUMBER
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
089-210095
Utara Sandakan
2
Beaufort
087-211521
3
Beluran
089-511223
4
Beverly
088-723524
5
Bongawan
0878-861390
6
Cenderawasih
089-811832
7
Inanam
088-425131
8
Karamunsing
088-221735
9
Keningau
087-331152
10
Kota Belud
088-976541
11
Pejabat Pos Besar
088-210855
Kota Kinabalu
088-35018
Faks:
12
Kota Kinabatangan
089-561951
13
Kota Marudu
088-661201
14
Kuala Penyu
087-884224
15
Kudat
088-612799
16
Kunak
089-851293
17
Labuan
087-423591
Faks:
087-410104
18
Lahad Datu
089-881359
19
Lapangan Terbang
088-210578
Antarabangsa, K.K
20
Likas
088-256904
21
Lok Kawi
088-762444
199
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SABAH
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
22
Luyang
088-247940
23
Membakut
087-887529
24
Menumbok
087-831272
25
Nabawan
087-366207
26
Papar
088-913716
27
Penampang
088-711568
28
Pos 2020 Tawau
089-763555
29
Ranau
088-876320
30
Rumah Persekutuan
088-214360
Kota Kinabalu
31
Rumah Persekutuan
089-668497
Sandakan
32
Sandakan
089-201501
Faks:
089-225396
33
Semporna
089-781524
34
Sipitang
087-821414
35
Tambunan
087-774536
36
Tamparuli
088-782355
37
Tanjung Aru
088-254953
38
Tawau
089-776060
Faks:
39
Telupid
089-60059
089-521259
40
Tenom
087-736220
41
Tuaran
088-787420
42
Ujana Kewangan
087-451025
200
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SABAH
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
43
Urusetia
088-255236
44
Yayasan Sabah
088-423442
45
Putatan (136058)
088-761845
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
201
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SARAWAK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
1
Asajaya
082-828202
2
Balingian
086-484267
3
Baram
085-755766
4
Batu Kawah MIC
082-453850
5
Batu Niah
085-736736
6
Bau
082-763135
7
Bekenu
085-719124
8
Belaga
086461312
9
Betong
083-472117
10
Bintangor
084-693263
11
Bintulu
086-331129
12
Boulevard Miri
085-424203
13
Choice Super Mall
082-446487
14
Dalat
084-864224
15
Daro
084-823242
16
Debak
083-464116
17
Engkilili
083-563032
18
Julau
084-734220
19
Kabong
083-411212
20
Kanowit
084-752163
21
Kapit
084-796332
22
Kenyalang Park
082-485321
23
Kota Samarahan
082-671104
24
Kota Sentosa
082-618586
25
Lawas
085-285327
202
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SARAWAK
Road Transport
Department (JPJ)
NO.
26
POST OFFICE
Limbang
PHONE
NUMBER
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Payment
(ii) Change of
address
085-211410
Faks:
085-211410
27
Lingga
083-496237
28
Long Lama
085-771080
29
Lubok Antu
083-584129
30
Lundu
082-735003
31
Lutong
085-655201
32
Matu
084-832215
33
Miri
085-433311
34
Morsjaya
085-438620
35
Mukah
084-871206
36
Padungan
082-244161
37
Pejabat Pos Besar
082-245945
Kuching
082-247499
Faks:
38
Pending
39
Penrisssen Kem
(Etn. 108) 082-347677
082-612168
40
Petra Jaya
082-440782
41
Pusa
083-465139
42
Rejang Park
084-349846
43
Roban
083-427236
44
Saratok
084-436106
45
Sarikei
084-651218
Faks:
084-651218
46
Satok
082-237602
47
Sebauh
086-422115
203
POST OFFICE
GUIDE
POSNIAGA SERVICES
NEGERI SARAWAK
Road Transport
Department (JPJ)
NO.
POST OFFICE
PHONE
NUMBER
48
Sebuyau
083-467141
49
Serian
082-874142
50
Sibu
084-315343
51
Siburan
082-862445
52
Simpang Tiga
082-245853
53
Simunjan
082-803604
54
Song
084-777124
55
Spaoh
083-473313
56
Sri Aman
083-322241
57
Tanjong Kidurong
086-251113
58
Tanjung Manis
084-613796
59
Tatau
086-584622
70
Tebedu
082-797234
71
Sibu Jaya
084-235343
204
INSURANCE
PRODUCTS
(i) Renewal of
Driving Licence
(ii) Renewal of
Learner's Licence
(iii) Renewal of
Motorised Vehicle
Licence
Companies
Commission
Malaysia (SSM)
Election
Commission
(SPR)
(i) Renewal of
Company
Registration
Certificate
(i) Registration of
new Elector
WESTERN
UNION
(i) Delivery
(ii) Change of
address
(ii) Payment
POST OFFICE
GUIDE
POSLAJU SERVICES
POSLAJU
POSLAJU PRODUCTS
PosLaju provides express services for delivery of
PosLaju offers several products for our customer’s con-
document and parcel for both domestic and
venience. These products are :
international destinations. This service is available at
more than 665 Post Offices and 38 PosLaju Centres
nationwide.
1. PosLaju Normal
•
Express services for delivery of documents and
merchandise within Malaysia
PosLaju customers can be divided into on demand (walk
•
The services are available at 36 PosLaju
in customers) and contract customers. Contract
Centers and more than 665 post offices
customers refers to customers who have signed contracts
nationwide.
with PosLaju and enjoyed 30 days credit terms.
•
Delivery standard of next working day (D+1) to
all major cities and for areas covered by PosLaju
Centres
PosLaju also offer pick up services to both on demand
and contract customers whereby pick up will be made
•
Delivery standard of additional one or two days
(D+2) for areas covered by post offices delivery
directly to the customer’s premises.
.
What items can be sent?
•
Documents
•
Merchandise/Parcels
Note : Illegal and dangerous items are prohibited.
Size and weight limits.
•
Weight limit of 30kg for items posted at post
•
Items exceeding 30kg are acceptable at
office counters
PosLaju Centres
Our guarantee
•
Guaranteed delivery based on our standard
service or your money back.
•
Compensation for damage and, loss and
violation of documents will be made according
to PosLaju terms and conditions
205
POST OFFICE
GUIDE
POSLAJU SERVICES
How Much does it cost?
Domestic Poslaju Charges
Document
ZONE
Merchandise
First 500 gm
Add.
2.001 - 2.5
Add. 0.5 kg
(RM)
250 gm (RM)
kg (RM)
(RM)
Zone 1
3.50
0.80
9.50
0.50
Zone 2
4.50
1.00
16.00
2.00
Zone 3
6.00
1.50
21.00
3.00
Zone 4
6.50
1.50
26.00
3.50
Zone 5
7.00
2.00
31.00
4.00
Domestic Poslaju Charges
Zone 1
Local Town Delivery
Zone 2
Within Peninsular Malaysia (PM)
Within Sarawak
Within Sabah
Zone 3
Between Sabah & Sarawak
Zone 4
Between PM & Sarawak
Zone 5
Between PM & Sabah
Areas covered by Next Day Delivery (D+1)
Areas Coversed By Next Day Delivery
NO.
1
206
AREA
POSTCODE RANGE
Kuala Lumpur & Petaling Jaya
46000 - 46999
Petaling Jaya
47200
Subang
47399 - 47499
Petaling Jaya
47800 - 47810
Petaling Jaya
50000 - 50999
Kuala Lumpur
60000
Kuala Lumpur
68000
Ampang
68100
Batu Caves
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
2
3
4
AREA
Shah Alam & Klang
Kajang
Penang
POSTCODE RANGE
40000 - 40999
Shah Alam
47000
Sungai Buloh
47100
Puchong
47500 - 47600
Subang Jaya/USJ
48000
Rawang
41000 - 41999
Klang
42100 - 42199
Klang
42000
Pelabuhan Klang
42009
West Port
42200
Kapar
42920
Pulau Indah
42940
Pulau Ketam
43000 - 43010
Kajang
43030
Bukit Dukong
43200
Batu 9, Cheras
43300
Seri Kembangan
43400
UPM Serdang
43600
UKM Bangi
43650
Bandar Baru Bangi
43900
Sepang
62000
Putrajaya
63000
Cyberjaya
64000
KLIA
10000 - 10999
Penang
11050
Teluk Bahang
11060
Penang
11100
Batu Feringhi
11200
Tanjung Bungah
11300 - 11400
Penang
11500
Air Hitam
11600
Penang
11700
Gelugor
11900
Bayan Lepas
11960
Batu Maung
207
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
5
AREA
POSTCODE RANGE
Butterworth
12000 - 12999
Butterworth
13000
Butterworth
13050
Butterworth
13440
Butterworth
13500
Permatang Pauh
13600
Prai
13700
Prai
13800
Butterworth
6
Bukit Mertajam
14000 - 14009
Bukit Mertajam
7
Johor Bahru
80000 - 80999
Johor Bahru
81000
Kulai
81100
Johor Bahru
81200
Johor Bahru
81300
Johor Bahru
81400
Senai
81800
Ulu Tiram
8
Kluang
86000 - 86009
Kluang
9
Batu Pahat
83000 - 83050
Batu Pahat
10
11
Muar
Pasir Gudang
84000 - 84009
Muar
84150
Parit Jawa
84200
Bakri
84300
Bukit Pasir
81700 - 81709
Pasir Gudang
81750 - 81759
Masai
12
Segamat
85000
Segamat
13
Kota Bharu
15000 - 15999
Kota Bharu
14
208
K. Terengganu
16000 - 16150
Kota Bharu
16250
Wakaf Bharu
17000
Pasir Mas
17200
Rantau Panjang
20000 - 20999
K. Terengganu
21000
K. Terengganu
21100
K. Terengganu
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
15
AREA
Kuantan
POSTCODE RANGE
25000 - 25999
Kuantan
26000 - 26040
Kuantan
26060 - 26100
Kuantan
26170 - 26180
Kuantan
26190
Balok
16
Melaka
75000 - 75450
Melaka
17
Seremban
70000 - 70999
Seremban
18
Nilai
71800 - 71850
Nilai
19
Ipoh
20
Taiping
30000 - 30999
Ipoh
31350
Ipoh
31400
Ipoh
31450
Menglembu
31500
Lahat
31650
Ipoh
34000 - 34009
Taiping
34600
Kamunting
34700
Simpang
21
Teluk Intan
36000 - 36009
Teluk Intan
22
Alor Setar
05000 - 05999
Alor Setar
06000 - 06040
Jitra/UUM
23
24
Kulim
Sungai Petani
06250
Alor Setar
06550
Alor Setar
06560
Alor Setar
06570
Alor Setar
09000 - 09009
Kulim
09600
Lunas
08000 - 08009
Sungai Petani
09600
Bedong - Pekan Sg. Lalang only
25
Kangar
01000 - 01009
Kangar
26
Langkawi
07000 - 07009
Langkawi
27
Kuching
93000 - 93999
Kuching
28
Sibu
96000 - 96008
Sibu
29
Miri
98000 - 98008
Miri
30
Bintulu
97000 - 97015
Bintulu
209
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
AREA
POSTCODE RANGE
31
Sarikei
96100 - 96108
Sarikei
32
Kota Kinabalu
88000 - 88999
Kota Kinabalu
33
Sandakan
90000 - 90008
Sandakan
34
Tawau
91000 - 91035
Tawau
35
Labuan
87000 - 87008
Labuan
2. Same Day Delivery (SDD
What is PosLaju Same Day Delivery?
• Items delivered are guaranteed received by the recipient on the same day.
•
This service is offered to on demand or contract customers and available at PosLaju Centres only.
•
Same Day Delivery only applicable to certain coverage areas :
•
Local Town Delivery : Document posted to be delivered within the same town
•
Cross-Town Delivery : Document posted to be delivered across towns
•
Documents
•
Merchandise
Size and weight limits
•
Weight limit of up to 1kg
Our guarantee
•
Full refund of SDD surcharge in the event of service failure
•
Compensation for damage and, loss and violation of documents will be made according to PosLaju terms
and conditions
How much does it cost?
Charges comprising of domestic courier rates and additional surcharges of RM6.00
210
POST OFFICE
GUIDE
POSLAJU SERVICES
Weight
< 500 gm
Local Town Delivery
Cross Town Delivery
Domestic
Surcharges
Total charges
Domestic
Surcharges
Total Charges
Charges (RM)
(RM)
(RM)
Charges (RM)
(RM)
(RM)
3.50
6.00
9.50
4.50
7.50
12.00
4.30
6.00
10.30
5.50
7.50
13.00
5.10
6.00
11.10
6.50
7.50
14.00
500
- 750 gm
> 750 gm
- 1 kg
Lates Posting Times
Pick up
Counter Posting
Delivery
SDD Local Town Delivery
Up to 12.00 noon
Up to 1.00pm
1.30-5.00pm
SDD Cross Town Delivery
Up to 10.45am
Up to 11.45am
1.30-5.00pm
SDD Coverage Areas
NO.
1
2
AREA
Shah Alam & Klang
POSTCODE
Local Town
Cross Town
46000 - 46999
Yes
Yes
47200
Yes
Yes
47399 - 47499
Yes
Yes
47800 - 47810
Yes
Yes
50000 - 50999
Yes
Yes
60000
Yes
Yes
68000
Yes
Yes
68100
Yes
Yes
40000 - 40999
Yes
Yes
47000
Yes
Yes
47100
Yes
Yes
47500 - 47600
Yes
Yes
48000
Yes
Yes
41000 - 41999
Yes
Yes
42100 - 42199
Yes
Yes
42000
Yes
Yes
211
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
3
4
AREA
Kajang
Penang
POSTCODE
Local Town
Cross Town
43000 - 43010
Yes
NA
43030
Yes
NA
43200
Yes
NA
43300
Yes
NA
43400
Yes
NA
43600
Yes
NA
43650
Yes
NA
43900
Yes
NA
62000
Yes
NA
63000
Yes
NA
10000 - 10999
Yes
NA
11200
Yes
NA
11400
Yes
NA
11600
Yes
NA
11700
Yes
NA
11900
Yes
NA
5
Butterworth
12000 - 12999
Yes
NA
6
Bukit Mertajam
14000 - 14009
Yes
NA
7
Johor Bahru
80000 - 80999
Yes
NA
8
Kluang
86000 - 86009
Yes
NA
9
Batu Pahat
83000 - 83050
Yes
NA
10
Muar
84000 - 84009
Yes
NA
11
Pasir Gudang
81700 - 81709
Yes
NA
12
Segamat
85000
Yes
NA
13
Kota Bharu
15000 - 15999
Yes
NA
14
K. Terengganu
20000 - 20999
Yes
NA
15
Kuantan
25000 - 25999
Yes
NA
16
Melaka
75000 - 75450
Yes
NA
17
Seremban
70000 - 70999
Yes
NA
18
Nilai
71800 - 71850
Yes
NA
19
Ipoh
30000 - 30999
Yes
NA
31350
Yes
NA
31400
Yes
NA
20
Taiping
34000 - 34009
Yes
NA
21
Teluk Intan
36000 - 36009
Yes
NA
212
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
22
23
AREA
Alor Setar
Kulim
POSTCODE
Local Town
Cross Town
05000 - 05999
Yes
NA
06250
Yes
NA
06550
Yes
NA
06560
Yes
NA
06570
Yes
NA
09000 - 09009
Yes
09600
NA
NA
24
Sungai Petani
08000 - 08009
Yes
NA
25
Kangar
01000 - 01009
Yes
NA
26
Langkawi
07000 - 07009
Yes
NA
27
Kuching
93000 - 93999
Yes
NA
28
Sibu
96000 - 96008
Yes
NA
29
Miri
98000 - 98008
Yes
NA
30
Bintulu
97000 - 97015
Yes
NA
31
Sarikei
96100 - 96108
Yes
NA
32
Kota Kinabalu
88000 - 88999
Yes
NA
33
Sandakan
90000 - 90008
Yes
NA
34
Tawau
91000 - 91035
Yes
NA
35
Labuan
87000 - 87008
Yes
NA
213
POST OFFICE
GUIDE
POSLAJU SERVICES
3. On Demand Pick-up (ODP)
What is on demand pick -up ?
•
Pick up service from customers’ premise
•
Payment by cash upon pick-up
What item can be sent?
•
Documents
•
Merchandise
•
Maximum weight of 30kg
•
Charges comprising of domestic courier rates and additional charge of RM2.00 per pick-up regardless
number of items pick up.
Coverage areas
NO.
1
AREA
POSTCODE
TELEPHONE
46000 - 46999
03 - 2272 1101
47200
47399 - 47499
47800 - 47810
50000 - 50999
60000
68000
68100
2
Shah Alam & Klang
40000 - 40999
47000
47100
47500 - 47600
48000
41000 - 41999
42100 - 42199
42000
214
03 - 5569 1915
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
3
AREA
Kajang
POSTCODE
TELEPHONE
43000 - 43010
03 - 8925 5208
43030
43200
43300
43400
43600
43650
43900
62000
63000
4
Penang
10000 - 10999
04 - 2631 972
11200
11400
11600
11700
11900
5
Butterworth
12000 - 12999
04 - 3326 734
6
Bukit Mertajam
14000 - 14009
04 - 5304 654
7
Johor Bahru
80000 - 80999
07 - 2352 142
8
Kluang
86000 - 86009
07 - 7745 166
Batu Pahat
83000 - 83050
07 - 4320 171
10
9
Muar
84000 - 84009
06 - 9533 134
11
Pasir Gudang
81700 - 81709
07 - 2561 992
12
Segamat
85000
07 - 9317 894
13
Kota Bharu
15000 - 15999
09 - 7473 559
14
K. Terengganu
20000 - 20999
09 - 6347 289
15
Kuantan
25000 - 25999
09 - 5161 326
16
Melaka
75000 - 75450
06 - 2810 503
17
Seremban
70000 - 70999
06 - 7630 555
18
Nilai
71800 - 71850
06 - 7994 393
19
Ipoh
30000 - 30999
05 - 2912 155
31350
31400
20
Taiping
34000 - 34009
05 - 8087 877
21
Teluk Intan
36000 - 36009
05 - 6214 555
215
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
22
AREA
Alor Setar
POSTCODE
05000 - 05999
TELEPHONE
04 - 7323 689
06250
06550
06560
06570
23
Kulim
09000 - 09009
04 - 4906 553
09600
24
Sungai Petani
08000 - 08009
04 - 4315 112
25
Kangar
01000 - 01009
04 - 9761 418
26
Langkawi
07000 - 07009
04 - 9660455
27
Kuching
93000 - 93999
082 - 339 937
28
Sibu
96000 - 96008
084 - 332 198
29
Miri
98000 - 98008
085 - 422 388
30
Bintulu
97000 - 97015
085 - 339 450
31
Sarikei
96100 - 96108
084 - 656 122
32
Kota Kinabalu
88000 - 88999
088 - 231 297
33
Sandakan
90000 - 90008
089 - 210 594
34
Tawau
91000 - 91035
089 - 772 414
35
Labuan
87000 - 87008
087 - 412 349
216
POST OFFICE
GUIDE
POSLAJU SERVICES
4. Time certain service domestic and
international
•
What is time certain service domestic?
Our guarantee
•
•
This service is offered to on demand or contract
customers and
available at
PosLaju Centres
only.
Weight limit of 30kg
Money-back guarantee i.e refund of the TCS
surcharge in the event of service failure
•
Compensation for damage and, loss and viola-
•
Guaranteed delivery by 10.00 a.m on the next
tion of documents will be made according to
working day
PosLaju terms and conditions
•
Track and Trace System
•
Poslaju domestic courier rates and additional
•
Domestic TCS surcharge is RM3.50 per item
•
Documents
•
Merchandise
Domestic TCS surcharge
Domestic TCS coverage areas
NO.
1
2
AREA
POSTCODE RANGE
46000 - 46999
Petaling Jaya
47200
Subang
47399 - 47499
Petaling Jaya
47800 - 47810
Petaling Jaya
50000 - 50999
Kuala Lumpur
60000
Kuala Lumpur
68000
Ampang
68100
Batu Caves
40000 - 40999
Shah Alam
47000
Sungai Buloh
47100
Puchong
47500 - 47600
Subang Jaya/USJ
41000 - 41999
Klang
Shah Alam & Klang
42100 - 42199
Klang
42000
Pelabuhan Klang
217
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
3
4
AREA
POSTCODE RANGE
Kajang
43000 - 43010
Kajang
43030
Bukit Dukong
43200
Batu 9, Cheras
43300
Seri Kembangan
43400
UPM Serdang
43600
UKM Bangi
43650
Bandar Baru Bangi
43900
Sepang
62000
Putrajaya
63000
Cyberjaya
10000 - 10999
Penang
11200
Tanjung Bungah
11400
Penang
11600
Penang
11700
Gelugor
Penang
11900
Bayan Lepas
5
Butterworth
12000 - 12999
Butterworth
6
Bukit Mertajam
14000 - 14009
Bukit Mertajam
7
Johor Bahru
80000 - 80999
Johor Bahru
8
Kluang
86000 - 86009
Kluang
9
Batu Pahat
83000 - 83050
Batu Pahat
10
Muar
84000 - 84009
Muar
11
Pasir Gudang
81700 - 81709
Pasir Gudang
12
Segamat
85000
Segamat
13
Kota Bharu
15000 - 15999
Kota Bharu
14
K. Terengganu
20000 - 20999
K. Terengganu
15
Kuantan
25000 - 25999
Kuantan
16
Melaka
75000 - 75450
Melaka
17
Seremban
70000 - 70999
Seremban
18
Nilai
71800 - 71850
Nilai
19
Ipoh
30000 - 30999
Ipoh
31350
Ipoh
31400
Ipoh
20
Taiping
34000 - 34009
Taiping
21
Teluk Intan
36000 - 36009
Teluk Intan
218
POST OFFICE
GUIDE
POSLAJU SERVICES
NO.
22
23
AREA
Alor Setar
Kulim
POSTCODE RANGE
05000 - 05999
Alor Setar
06250
Alor Setar
06550
Alor Setar
06560
Alor Setar
06570
Alor Setar
09000 - 09009
Kulim
09600
Lunas
24
Sungai Petani
08000 - 08009
Sungai Petani
25
Kangar
01000 - 01009
Kangar
26
Langkawi
07000 - 07009
Langkawi
27
Kuching
93000 - 93999
Kuching
28
Sibu
96000 - 96008
Sibu
29
Miri
98000 - 98008
Miri
30
Bintulu
97000 - 97015
Bintulu
31
Sarikei
96100 - 96108
Sarikei
32
Kota Kinabalu
88000 - 88999
Kota Kinabalu
33
Sandakan
90000 - 90008
Sandakan
34
Tawau
91000 - 91035
Tawau
35
Labuan
87000 - 87008
Labuan
219
POST OFFICE
GUIDE
POSLAJU SERVICES
5. Time Certain Service International
The services are available to Singapore and Tokyo
What is Time certain Service Singapore?
•
Guaranteed delivery of documents to Singapore by 10 am on the next working day
•
Delivery coverage areas include Singapore Main Island, Jurong Island and Sentosa Island
•
The services is offered to on demand and contract clients and posting can be done at PosLaju Centre in
Kuala Lumpur, Shah Alam, Klang and Bandar Baru Bangi
•
The services is offered to on demand and contract clients
•
Delivery confirmation by 12 noon on delivery day.
•
Documents & sample merchandise
Size and weight limitI
•
Weight limit is up to 1kg
Our guarantee
•
Money back guarantee i.e full refund of TCS surcharge in the event of service failure
•
Compensation for damage, loss and violation of documents will be made according to PosLaju terms and
conditions
Weight (KG)
EMS Charges (RM)
TCS Surcharges (RM)
Total TCS charges (RM)
0 - 0.5
22
41
63
0.5 - 1.0
24
41
65
Latest Posting Time
Latest Time of Posting
220
CENTRE
COUNTER
PICK-UP
Kuala Lumpur
5.00 pm
3.30 pm
Shah Alam
5.00 pm
5.00 pm
Klang
5.00 pm
4.00 pm
Bandar Baru Bangi
4.15 pm
3.30 pm
POST OFFICE
GUIDE
POSLAJU SERVICES
Time Certain Service Tokyo
What is Time Certain Service(TCS) Tokyo
•
This service is only offered at PosLaju Centre in Kuala Lumpur and Shah Alam
•
Guaranteed delivery by 1pm on the next working day
•
Documents (items which are paper-based, non-dutiable, have no commercial value and weigh less than and
•
Sample merchandise (items suitable only for the use as samples that are used for the purpose of obtaining
up to 1kg)
orders or for conducting market research on certain products already produced or to be produced)
Size and weight limit
•
Weight limit for document is 1kg and 3kg for sample merchandise
•
Size limit is not exceeding 1.5 meters for any one dimension or 3 meters for the sum of the length and the
greatest circumference measured in a direction other than that of the length
Our Guarantee
•
Tracking and delivery confirmation of items by 4 pm on delivery day
•
Money back guarantee i.e full refund of TCS surcharge in the event of service failure
•
Compensation for damage, loss and violation of documents will be made according to PosLaju terms and
conditions
Documents
Weight (KG)
EMS Charges (RM)
TCS Surcharges (RM)
0.5
41
36
77
1.0
53
36
89
Weight (KG)
EMS Charges (RM)
TCS Surcharges (RM)
0.5
48
40
88
1.0
60
40
100
Sampel Merchandise
1.5
72
40
112
2.0
84
40
124
2.5
96
40
136
3.0
108
40
148
221
POST OFFICE
GUIDE
POSLAJU SERVICES
Latest posting time
Last Time of Posting
CENTRE
COUNTER
PICK-UP
Kuala Lumpur
5.00 pm
3.30 pm
Shah Alam
5.00 pm
5.00 pm
What are the coverage areas?
AREA
ZIP CODE REFFERENCE
Chiyoda-ku
100, 101 and 102
Chuo-ku
103 and 104
Minato-ku
105, 106, 107 and 108
Taito-ku
110 and 111
Bunkayo-ku
112 and 113
Shibuya-ku
150 and 151
Shinjuku-ku
160, 161, 162, 163 and 168
Toshima-ku
170 and 171
6. Poslaju Economy Package (PEP)
7. Other Value Added Services
• This service is only available to contract
The services is available at RM1.00 per item
customers.
• Items posted must weigh below 5 kilograms and
not exceeding 5 items per one delivery address.
• Standard delivery is two days after posting/
• Delivery is available at all Poslaju Centres
Kuching.
Peninsular,
excluding price of box
• PosLaju Boxes and Envelopes
For customer’s convenience we provide boxes
and envelopes in various sizes at reasonable
mailing (D+2).
between
• Packaging Services
Kota
Kinabalu
price .
and
For further information about PosLaju products,
customers can call PosLine, 1-300-300-300 or
03-22632626. For delivery enquiry, please visit our
website at www.pos.com.my.
222
POST OFFICE
GUIDE
POSLAJU SERVICES
8. Expedited Mail Service (EMS)
What is PosLaju EMS?
• EMS is a global courier agreement which ensures that documents or parcels delivered through this service
enjoy the most competitive prices for international destinations delivery.
• Poslaju joined EMS network in 1986 with delivery to only 5 destinations. Today Poslaju has a total of 92
delivery destinations across the globe.
EMS features
• Door to door delivery
• Transit time between 3-5 days for documents only
• Track and trace
• Proof Of Delivery (POD)*
* Subject to delivery destinations as some countries do not provide POD
• Documents & merchandise
Prohibited items and dangerous goods
• Jewellery, bullions, antique , precious metals and stones
• Drugs and narcotics
• Counterfeit and pirated goods (CD, VCD, DVD)
• Currency notes , credit cards, travelers cheques, passports
• Live plants
• Animals (including insects hatching eggs, birds, ivory )
• Pornography
• Human remains (including ashes)
• Firearms or parts thereof, weapon and ammunition
• Dangerous goods, harzardous or combustible materials (including asbestos, dry ice perfume and paint)
Transit times and weight limit
• Transit times in the schedule below only applicable to documents only.
• Transit times for merchandise is subject to customs clearance at destination countries
• Weight limit is based on the destinations countries .
223
POST OFFICE
GUIDE
POSLAJU SERVICES
Other terms
• All items should be clearly and correctly declared in respect of content and value
• Parcels and merchandise should be accompanied by commercial invoice or commercial proforma
• All food items to USA must be obtained a ‘Prior Notice Confirmation Number’ available at
www.access.fda.gov/index.html#prior
224
POST OFFICE
GUIDE
EMS CHARGES
EMS SCHEDULE OF CHARGES
No.
COUNTRY
COUNTRY
CODE
TRANSIT
TIME
(DAYS)
DOCUMENT
500 gm
MERCHANDISE
+ 500 gm
500 gm
+ 500 gm
WEIGHT LIMIT
1.
Argentina
AR
3-4
90
40
137
39
No Limit
2.
Australia
AU
2-4
60
15
75
14
20
3.
Austria
AT
3-4
80
35
100
30
31
4.
Bahrain
BH
3-5
70
20
75
20
20
5.
Bangladesh
BD
3-5
55
10
60
10
20
6.
Belgium
BE
3-4
70
20
100
15
27
7.
Bhutan
BT
5
75
32
115
39
No Limit
8.
Brazil
BR
4-6
85
40
137
38
No Limit
9.
Brunei
BN
2-3
35
8
43
6
40
10.
Bulgaria
BG
2
80
35
157
40
No Limit
11.
Cambodia
KH
2-3
40
6
52
6
20
12.
Canada
CA
3
55
20
110
22
No Limit
13.
Chile
CL
4
85
40
180
55
No Limit
14.
China
CN
2-3
45
12
63
12
40
15.
Cuba
CU
4
90
65
180
55
No Limit
16.
Cyprus
CY
3-4
90
30
157
40
No Limit
17.
Czech Rep.
CZ
3-4
90
35
157
40
No Limit
18.
Denmark
DK
3
80
20
100
15
30
19.
Egypt
EG
3-4
80
15
90
15
20
20.
Estonia
EE
3-4
80
20
157
40
No Limit
21.
Fiji
FJ
4
90
35
180
55
No Limit
22.
Finland
FI
3-4
80
35
100
15
25
23.
France
FR
3
70
20
100
15
30
24.
Germany
DE
3
70
20
100
19
23
25.
Ghana
GH
4
90
60
180
55
No Limit
26.
Greece
GR
3-4
90
35
100
20
20
27.
Hong Kong
HK
2-3
42
10
55
12
30
28.
Hungary
HU
4
85
35
160
36
No Limit
29.
Iceland
IS
3-4
85
35
123
20
20
30.
India
IN
3-4
45
10
65
12
20
31.
Indonesia ID
ID
2-3
35
8
45
6
30
32.
Iran
IR
3-4
85
30
115
22
6
33.
Ireland
IE
3-4
75
25
100
15
30
34.
Italy
IT
3-4
75
25
100
15
20
225
POST OFFICE
GUIDE
EMS CHARGES
No.
COUNTRY
COUNTRY
CODE
TRANSIT
TIME
(DAYS)
500 gm
+ 500 gm
500 gm
+ 500 gm
WEIGHT LIMIT
JP
2-3
47
12
64
15
30
DOCUMENT
MERCHANDISE
35.
Japan
36.
Jordan
JO
3-4
85
35
75
20
30
37.
Kazakhstan
KZ
4
85
40
157
40
No Limit
38.
Kenya
KE
4-5
85
35
100
30
20
39.
Kuwait
KW
3-4
85
30
75
20
30
40.
Laos
LA
2-3
40
8
52
8
20
41.
Lebanon
LB
4
80
30
160
40
No Limit
42.
Liechtenstein
LI
3-4
80
30
110
35
No Limit
43.
Luxembourg
LU
3-4
80
25
144
22
No Limit
44.
Macau
MO
2-3
44
10
60
12
30
45.
Malawi
MW
4
90
60
180
42
No Limit
46.
Maldives
MV
3
60
12
65
12
20
47.
Mauritius
MU
3
90
60
180
40
No Limit
48.
Mexico
MX
3
80
25
137
30
No Limit
49.
Mongolia
MN
3
70
25
150
22
No Limit
50.
Morocco
MA
3-4
82
65
180
45
No Limit
51.
Myanmar
MM
2-3
77
20
80
20
20
52.
Nepal
NP
3
77
25
90
30
No Limit
53.
Netherlands
NL
3
75
25
110
23
No Limit
54.
New Zealand
NZ
3
55
15
76
17
20
55.
Nigeria
NG
3-5
90
60
150
42
No Limit
56.
Norway
NO
3-4
80
30
120
25
30
57.
Oman
OM
3
80
40
150
40
No Limit
58.
Pakistan
PK
3-4
45
10
62
12
20
59.
Papua New Guinea
PG
3-4
50
15
66
15
20
60.
Philippines
PH
2-3
35
9
55
8
20
61.
Poland
PL
3-4
85
40
160
40
No Limit
62.
Portugal
PT
3-4
75
25
100
15
20
63.
Qatar
QA
3-4
85
25
75
20
20
64.
Russia
RU
4
90
35
110
20
20
65.
Saudi Arabia
SA
3-4
75
25
80
25
20
66.
Singapore
SG
2
22
2
40
5
50
67.
Slovakia
SK
3-4
90
40
157
40
No Limit
68.
Solomon Islands
SB
4
90
65
180
55
No Limit
226
POST OFFICE
GUIDE
EMS CHARGES
No.
COUNTRY
COUNTRY
CODE
TRANSIT
TIME
(DAYS)
DOCUMENT
MERCHANDISE
500 gm
+ 500 gm
500 gm
+ 500 gm
WEIGHT LIMIT
69.
South Africa
ZA
3-5
85
40
150
39
No Limit
70.
South Korea
KR
3
43
12
65
15
30
71.
Spain
ES
3-5
85
35
115
15
20
72.
Sri Lanka
LK
3-4
45
10
65
12
20
73.
Sudan
SD
3-4
88
65
180
55
No Limit
74.
Suriname
SR
5
88
65
180
55
No Limit
75.
Sweden
SE
3
75
25
130
30
No Limit
76.
Switzerland
CH
3
75
25
130
30
30
77.
Syria
SY
3-4
85
40
155
40
No Limit
78.
Taiwan
TW
2-3
46
12
65
12
30
79.
Tajikistan
TJ
5
85
38
155
40
No Limit
80.
Thailand
TH
2-3
36
6
45
6
20
81.
Tunisia
TN
3-4
88
65
100
30
20
82.
Turkey
TR
3-4
80
20
70
20
20
83.
Ukraine (Kiev)
UA
3-4
85
40
155
40
No Limit
84.
United Arab Emirates
AE
3-4
75
20
80
20
20
85.
United Kingdom
GB
2-3
70
20
100
15
20
86.
United States of America
US
3-5
65
20
100
20
No Limit
87.
Uzbekistan
UZ
4-5
90
40
157
40
No Limit
88.
Venezuela
VE
3-5
110
20
120
20
20
89.
Vietnam
VN
2-3
40
7
50
6
20
90.
Yemen
YE
3-4
82
40
157
40
No Limit
91.
Serbia & Montenegro
CS
3-4
90
40
157
40
No Limit
92.
Rest of the World
ROW
5-7
90
65
180
55
No Limit
Note:
•
Transit times specified above are applicable to documents only. Transit times for merchandise/parcels are subject to Customs clearance
times.
•
Items exceeding the weight limits specified above can be accepted on special arrangements. Please contact the nearest Poslaju branch for
more information on sending of overweight shipments.
.
227
POST OFFICE
GUIDE
BACKGROUND
Formed in 2004, PosLogistik is a Special Business Unit
of Pos Malaysia Berhad (PMB), a recognised provider
of postal and logistics services.
As a one-stop service provider, PosLogistik integrates
logistics services including ocean freighting, distribution,
freight forwarding, warehousing, etc to offer clients
customised solutions to meet local, regional and global
requirements.
As an asset-based logistics services provider PosLogistik
offers ocean freighting services with global network
coverage.
PosLogistik also operate a strategic network of
warehouses and distribution centres in key locations.
For enhanced customer benefit, our logistics services are
supported by state-of-the-art IT systems enabling supply
chain solutioning. Your enterprise can leverage on
PosLogistik global logistics network, supply chain
solutioning and IT systems to control and manage the
complete business cycle, from vendors to the end-user.
Logistics can be your route to adding value and
increased profitability, to realise success in today’s
business environment.
Our Services
PosLogistik seeks to forge long-term win-win partnerships
through collaboration and open communication as
building blocks in engineering strategic and efficient
supply chain solutions that best meet customer needs.
Leveraging on our asset base, the PosLogistik team
works with you to deliver optimised and flexible supply
chain solutions that can easily adapt to changing
market needs and conditions.
228
Our solutions are backed by a genuine commitment to
both operational and customer service excellence.
As befits a one-stop logistics provider, PosLogistik offers
diverse services that encompass the entire spectrum of
the supply chain. However, our flexible modular system
means that customers can access any individual
segment of the supply chain, such as freight forwarding
and customs management, warehousing, inventory
management, transportation or reverse logistics,
depending on your requirements.
You can be assured PosLogistik has the people,
resources, network and expertise to deliver the goods
1. Freight Forwarding
Leveraging on our global network and long-term
working relationship with strong and reliable
partners, we provide an international freight
forwarding services without boundaries.
Our team of experts will work with you to advise
you on the optimal mode of transportation, the best
carriers and the fastest routes and service options in
dealing with the intricacies of international markets
at competitive prices without compromising service
levels.
With our years of experience, we offer specialised
knowledge in the following specific industry
segments:• Fast Moving Consumer Goods (FMCG)
• Consumer Goods
• Healthcare & Cosmetics
• Automotive
POST OFFICE
GUIDE
Customs Consultancy & Tax Exemption
Industry-Specific Distribution
Working within a global network of established
logistics partners PosLogistik’s specialised team of
FMCG
experts provide full range of customs consultancy
Critical mass drives synergies.
services covering customs clearance and advice on
tax matters.
Consolidation
With our global presence and awareness of local
es supply chain efficiency for consumer-triggered
environment, PosLogistik has always placed high
(pull)orders. Manufacturers and retailers share
emphasis on developing first class relationship with
resources while keeping track of all flows. We
PosLogistik powerful cross-docking concept increas-
all customs authorities.
consolidate the product flows and deliver the
merged shipments as single units to each retail
This allows us to provide full range of customs
outlet. The larger shipments reduce traffic and lower
services including:-
overall costs.
• Duty and tax determination
Healthcare & Cosmetics
• Complete documentation preparation
PosLogistik is a leader in managing the variety and
• Expedited customs clearance
complexity of different healthcare supply chains,
• Tax exception & license application
including inbound transportation from manufacturers, deliveries to hospitals, pharmacies, wholesalers
2. Transport & Distribution
and distributors.
Distribution Services
Electronics Distribution Network
Optimise order response and reduce overall cost
The Electronics Distribution Network is a specially
within the supply chain.
designed solution meeting the multiple requirements
of electronics customers - high security, speed to
Special Distribution Products
market, reduced inventory levels and full visibility.
Reverse Logistics
Automotive
Reverse Logistics ensures the control of material
PosLogistik provides automotive-specific express
flows, with the objectives of repair, recycling or
logistics for components, service parts and inbound
disposal.
transport.
Services include:
• Roll in Management, de-installation of finished
goods at the customer’s site
• Returns Management, receiving, sorting, verifying and managing returned products
• Express Delivery, Exchange of Dead On Arrival
products
229
POST OFFICE
GUIDE
• In working with reputable carriers, we create
3. Ocean Freight
fast,
cost-efficient
and
reliable
LCL
The global network of our partner offices enables
services that enhance our customers’
door-to-door forwarding of all international ocean
competitiveness.
freight. Our range of ocean freight services covers
all your delivery requirements, supported by a tariff
ii- Full Container Load (FCL)
structure that is both straightforward and competitive
As a customer of PosLogistik, you can expect
service excellence from a truly global player:
i- Less Than Container Load (LCL)
As a customer of PosLogistik, you can expect
service excellence from a truly global player:
• Through
management,
centralised
the
purchasing
total
volumes
are
negotiated with first-class carriers to ensure
• We recognise LCL (Less than Container
Load) as being a crucial part of a total
Ocean
Freight
system
and
quality, space allotment and optimum
pricing.
dedicate
substantial resources to system development
and maintenance.
• We strive for long term agreements with
partner carriers that allow for direct EDI links,
simplifying information and documentation
• Comprehensive global network systems are
flow.
needed for traditional LCL as well as
LCL/FCL or buyers consolidations.
• In major regions we handle the intermodal
transportation of FCL through centralised
• We believe in running in-house systems that
Centres,
with
focus
on
deliver control of cargo flow, information
optimising the use of containers - both
flow, speed, accuracy and cost efficiency.
inbound and outbound.
• Our first priority is to serve all major markets
• We are a member of the INTTRA booking
with direct consolidations from our strong
platform and actively work with carriers to
network of national gateways.
simplify booking procedures globally.
• A number of large multinational gateways
act as back-up for the direct consolidations,
by running in-house feeder systems in most
big markets.
• Our goal is to carry over 97 % of our total
LCL volumes in-house. Co-loading out with
third party NVOCCs is always the last
option.
230
Competence
POST OFFICE
GUIDE
4. Air Freight
Air Charter
• Dedicated Transportation
PosLogistik offers a full range of competitive and
efficient air freight services through an international
• Least expensive way to ship by air when
utilizing full capacity
network of airlines and partners.
• Track and Trace
We operate round-the-clock customer service
Specialty Services
through our air freight operations at Malaysia
• Hazardous/ dangerous goods
Airlines Advance Cargo Centre, Kuala Lumpur
• Precision cargo
International Airport (KLIA). The facility is open 24
• Perishable
hours a day, 7 days a week.
• Fashion/ Garment
• Military equipment
Depending on customer requirements, PosLogistik
• Other specialty freight
offers following air freight options:Through PosLogistik, customers can secure their own
Air Express
customs brokerage license that is endorsed and
• The fastest delivery possible
approved by the Ministry of Finance.
• Direct flights
• Any size, any weight, anywhere
Additionally PosLogistik can access EDI/EFT
• Pre-clearance and documentation generation
facilities for customs formalities and make immediate
• P.O.D (Proof of delivery)
and secure arrangements for cargo transport and
utilise PosLogistik bonded warehouse in the Free
Air Freight Forwarding
Commercial Zone.
• Economical shipping with fast transit times 1-5
days
PosLogistik also operates a combination of sea/air
• Direct flights from the gateway
shipments on specific routes which integrate our
• Any size, any weight, anywhere
ocean freighting services with air links to offer an
• Customs brokerage
alternative lead time option with competitive pricing.
• Pre-clearance and documentation generation
• Prepaid and collect shipments upon request
• Track and Trace
Sea-Air
• More economical than direct air
• Faster than ocean alone
• Track and Trace
231
POST OFFICE
GUIDE
POSTAGE RATES
DOMESTIC POSTAGE RATES
Postage Rates for Standard Mail, Non-Standard Mail, Periodical and Postcard Within Malaysia
Category
Weight Step
Rate of Postage
(RM)
Standard mail
Up to 20gm
0.30
Above 20gm up to 50gm
0.40
Non-standard mail
Up to 50gm
0.50
(including periodicals of more than 250gm.)
0.75
1.00
2.00
3.50
6.00
Up to 20gm
0.25
Above 20gm up to 50 gm
0.35
0.50
0.70
-each-
0.20
Periodical
Postcard
Postage Rates for Parcel within Malaysia
Modes of Transmission
Weight Step
Rate of Postage
(RM)
Surface
Air
Up to 1 kg.
2.50
For every 1 kg. or part thereof up to 20 kg.
1.00
For every 500 gm. or part thereof in addition
to the surface rates of postage.
232
1.50
POST OFFICE
GUIDE
POSTAGE RATES
INTERNATIONAL POSTAGE RATES
International Postal Rates for mails, Postcards, and Aerogramme
COUNTRY OF DESTINATION
CATEGORY
WEIGHT STEP
RATE OF
POSTAGE (RM)
ZONE A
ASEAN countries: Brunei
Surface mail
Darussalam, Cambodia,
Indonesia, Laos, Myanmar,
1.35
For every additional weight of 50 gm.
1.10
First 20 gm.
0.90
0.35
Postcard
-each-
0.50
Aerogramme
-each-
0.50
Surface mail
First 50 gm.
1.40
1.10
Airmail
Philippines, Singapore,
Thailand and Vietnam
First 50 gm.
ZONE B
Developing countries in Asia
Pacific, excluding ASEAN
countries and industrialized
Airmail
First 20 gm.
0.95
0.35
Postcard
-each-
0.50
Aerogramme
-each-
0.50
Surface mail
First 50 gm.
1.45
1.10
Airmail
First 20 gm.
1.40
0.35
Postcard
-each-
0.50
Aerogramme
-each-
0.50
Surface mail
First 50 gm.
1.50
1.10
First 20 gm.
1.50
0.50
countries in Asia Pacific listed
under Zone C
ZONE C
Industrialised countries in Asia
Pacific – Japan, Australia and
New Zealand
ZONE D
Countries in Europe including
the Russian Federation, Central
Asia and the Middle East
Airmail
including Egypt
Postcard
-each-
0.50
Aerogramme
-each-
0.50
233
POST OFFICE
GUIDE
POSTAGE RATES
International Postal Rates for mails, Postcards, and Aerogramme
CATEGORY
WEIGHT STEP
RATE OF
POSTAGE (RM)
ZONE E
Countries in the continents of
Surface mail
First 50 gm.
1.10
Airmail
First 20 gm.
1.80
0.70
Postcard
-each-
0.50
Aerogramme
-each-
0.50
North America, South America
and Africa (excluding Egypt)
234
1.55
POST OFFICE
GUIDE
POSTAGE RATES
International Postal Rates for Bulk Mail Undermentioned to Zones
CATEGORY
WEIGHT STEP
RATE OF
POSTAGE (RM)
ZONE A
ASEAN countries: Brunei
Surface mail
For every kg. or part thereof
9.80
For each piece of mail
1.45
14.20
1.45
10.40
1.45
15.80
1.45
Surface mail
11.00
1.45
Airmail
19.10
1.45
Darussalam, Cambodia,
Indonesia, Laos, Myanmar,
Airmail
Philippines, Singapore,
Thailand and Vietnam
ZONE B
Developing countries in Asia
Surface mail
Pacific, excluding ASEAN
countries and industrialised
Airmail
countries in Asia Pacific listed
under
ZONE C
Industrialised countries in Asia
Pacific – Japan, Australia and
New Zealand
ZONE D
Countries in Europe including the
Surface mail
Russian Federation, Central Asia
and the Middle East including
Airmail
Egypt
11.60
1.45
23.70
1.45
12.65
1.45
26.60
1.45
ZONE E
Countries in the continents of
Surface mail
North America, South America
and Africa (excluding Egypt)
Airmail
235
POST OFFICE
GUIDE
POSTAGE RATES
Rates of Postage Payable on Parcels to the Undermentioned Destinations and Sent by Air
AIRMAIL
First
Add.
Weight
250gm 250gm
Limit
(KG)
Insurance
Limit
UNITED STATES OF AMERICA
20
22.80
12.50
UNITED ARAB EMIRATES
10
29.10
20
29.10
COUNTRY
Not
Over
3kg
Not
Over
5kg
SURFACE MAIL
Not
Not
Over
Over
10kg
15kg
1470.00 15.30
34.40
54.70
102.40 151.90 200.70 1470.00
5.10
-
28.50
36.30
45.10
63.00
-
4.10
3000.00 26.10
30.30
36.80
51.50
64.50
Not
Over
1kg
Not
Over
20kg
Insurance
Limit
3000.00
INCLUDING ABU DHABI
AJMAN, DUBAI, FUJAIRAH RAS
AL KHAIMAH, SHARJAH AND
UM- AL- QUWAIN
AUSTRALIA
82.20
3000.00
BRUNEI DARUSSALAM
20
17.60
2.10
3000.00
PHILIPPINES
20
21.30
3.40
-
22.20
28.90
36.00
SERVICE SUSPENDED
50.10
64.60
77.60
GERMAN FED. REPUBLIC
20
35.80
7.70
-
30.90
36.60
46.30
62.10
77.80
92.60
-
HONG KONG
20
24.30
3.00
3000.00 23.30
26.20
37.70
47.50
59.70
68.80
3000.00
INDIA
20
34.00
5.00
3000.00 31.70
39.30
47.50
61.10
75.70
87.20
3000.00
INDONESIA
20
26.60
2.90
-
26.90
34.70
44.00
59.10
72.90
86.50
-
JAPAN
20
41.20
5.20
3000.00 38.00
43.20
50.50
63.10
80.20
97.60
3000.00
CANADA
20
29.20
11.20
1000.00 20.00
24.90
32.50
45.60
63.20
79.80
1000.00
KOREA (NORTH)
20
32.60
7.00
-
34.70
46.30
61.60
82.40
110.30 136.60 -
KOREA REP. (SOUTH)
10
22.20
4.20
3000.00 22.00
28.10
35.60
48.60
-
-
3000.00
NEW ZEALAND
20
34.50
6.70
1500.00 30.30
37.90
46.80
63.30
81.10
98.10
1500.00
SINGAPORE
20
16.50
1.00
3000.00 15.90
17.70
20.20
23.20
26.60
28.60
3000.00
SRI LANKA
20
21.30
3.20
275.00
20.30
25.70
32.20
42.50
54.00
63.20
275.00
SWITZERLAND
20
24.20
7.60
3000.00 21.00
28.60
37.40
56.10
79.30
100.30 -
TAIWAN
20
26.80
3.60
500.00
24.50
29.90
35.90
44.90
48.50
53.80
500.00
THAILAND
20
18.10
2.40
1000.00 17.30
21.70
27.20
35.50
45.10
52.60
1000.00
GREAT BRITAIN AND
20
39.50
8.60
3000.00 34.50
43.40
54.30
71.30
95.50
116.60 3000.00
VENEZUELA
20
37.30
13.30
-
YEMEN REPUBLIC
10
38.50
7.20
-
35.00
44.70
55.60
84.80
-
-
3000.00
ZAMBIA
10
39.10
9.30
-
44.50
59.70
77.90
110.00 -
-
-
NORTHERN IRELAND
Other Countries
236
SERVICE SUSPENDED
Please enquire at the nearest Post Office
POST OFFICE
GUIDE
PROHIBITIONS
PROHIBITIONS
It is prohibited to send by post:
1.
Explosives, highly inflammable items, dirty,
dangerous, items that can cause damage or cause
contamination or items which can cause injury and
items which are sharp and not properly protected.
2.
Printed material, drawings, photographs,
lithographs, carvings, books, cards, or other items
that are pornographic in nature.
3.
Items whose cover or envelope contain words,
markings or graphics which are indecent,
pornographic, traitorous, threatening or slanderous.
4.
Living animals except spiders, leeches, silk worms
and insects and destructive insects for the purpose
of controlling other insects and exchanges
between accredited foundations are not allowed
to be sent through the Insured Mail service.
5.
6.
7.
Items which from its appearance and/or its
packaging may put postal officers at danger or
contaminate or damage other items or postal
equipment including those which are covered with
sharp edged metal binding or disrupt the postal
service.
Letters containing lottery tickets or any other tickets
or advertisements on winning prizes or other
announcements on any lotteries, games of chance
or any other form of gambling, or horse races
organized by the turf clubs incorporated in
Malaysia, the results of which can be mailed within Malaysia.
Mail delivery from or to organizers of foreign
Football Pools, advertisements, forms or documents
relevant to the rules and regulations of these pools
from persons authorized to do so.
8.
Usage of a counterfeit or false stamps or false
markings from a postal machine, which leads to
believe that payment has been made with stamps,
or contains other markings or words that leads the
recipient to believe that the mail is from a
Government agency.
9.
Letters of guarantee, remittances or currencies,
expect those which are insured.
10. Any form of weapon or firearms or part or a
firearm, or any other form of firearm or ammunition,
or any firearm that has been designed to spray
dangerous chemicals. This includes gas or other
such material or any other form of weapon that is
restricted from the mail.
11. Any form of drugs or narcotics or poison, other
than that for medical purposes which must be
mailed in accordance with the Dangerous Drugs
Regulations. Authorization from the relevant
regulatory bodies is mandatory. These must be
mailed through registered mail and must be
insured.
12. Items which contain writings or other markings or
embossment on stamps except with the prior
approval of the Post Master. This rule does not
prohibit the use of embossment on stamps are not
compromised.
13. Items which have on it or are attached to the
wrapping which may jeopardize the postal officers
handing it.
14. Samples mailed from and to the same source with
the intention of evading the Customs taxes.
15. Money or gold which has not been converted into
money with RM50 value except money which is
meant for decorative purposes. Money, white
gold, gold or silver, gem stones, jewelry or other
valuables which must be mailed with insurance.
16. Processed fresh milk.
237
POST OFFICE
GUIDE
PROHIBITIONS
17. Items deemed illegal according to the Law.
THE IMPORT OF PLANTS AND SEEDS
18. Items containing letters or notes sent as ordinary
mail addressed to persons other than the recipient.
Plants is deemed to be any form of vegetation or part of
a plant, whether alive or dead, leaves, flower, fruit and
any part of a tree that is cut but not that which has been
processed into another item.
19. Poisonous material or other items used in its
preparation except those mailed in accordance
with regulations.
20. Dangerous items except easily destroyed biological items sent from authorized laboratories and in
the approved format.
21. Radioactive items.
22. Any item of archaeological value except those
which have the approval of Director of the
Malaysia National Museum and the necessary
Custom Declaration being made.
ADDITIONAL INFORMATION
Approval from the Foreign Exchange Controller is
required for the delivery of the following items to
destinations outside Malaysia:
• Malaysia Currency
• Gold
• Treasury Bills
A person is allowed to mail out of Malaysia any life
insurance policy payable in any country except in Israel.
A person is allowed to exchange any form of
documents, cheque or agreements in any country
except in Israel.
A person is allowed to send Money Orders to any
destination except Israel.
Malaysia currencies and Treasury Bills can be brought
in to the country only with the approval of the Foreign
Exchange Controller.
238
Insects and samples of soil, either by itself or with roots
or any other part of the tree, except those with approval
from the Director Of Agriculture, Malaysia or any other
authorized parties for the sole purpose of scientific
research.
The bringing in of plants and seeds from outside of
Malaysia except those with approval from the Director
of Agriculture, Malaysia.
Entry into Sabah and Sarawak the trees or part of trees
and seeds, except rubber trees, cotton, sugar cane,
coffee, tea, pineapple, palm trees, banana seedlings,
coconut seedlings, tea seedlings, and barley, is subject
to the conditions and regulations contained in the
Agricultural Insects Regulations.
Restrictions on the import of trees and seeds are not
applicable to imported trees brought in by land for the
purpose of food, medical analysis or for processing.
Note: All information contained under Prohibitions is
subject to charge from time to time.
POST OFFICE
GUIDE
PREMIUM SERVICES
STAMP AND PHILATELY
Advance Order Service
The Stamp and Philatelic Bureau is responsible for the
With this service, customers can place an order for the
issue and supply of stamps and other philatelic
forthcoming issue of a First Day Cover and
products. It also helps to develop an awareness of
accompanying stamps from philatelic counters a week
philately as a hobby.
before the release date. The order has to be paid for in
full and can be collected from the same place a week
Services provided :
after the release date. This service is to ensure that
customers do not miss out on the First Day Covers
Standing Order Deposit Account (SODA)
issued.
The Standing Order Deposit Account (SODA) Service is
provided to give more convenience to stamp collectors
Information Counter for Standing Order Deposit
in purchasing stamps and philatelic products. SODA
Account (SODA)
allows customers to open an account with a deposit of
RM50.00 and order philatelic items on a regular basis
This counter is situated on the 1st Floor, Pos Malaysia
without any further instruction as long as it does not
Headquarters, Dayabumi Complex, 50670 Kuala
exceed the amount deposited. The cost for the items
Lumpur. At this counter, the public can obtain information
supplied will be deducted from the account and a
regarding forthcoming postal issues, philatelic advisory
statement together with the order will be dispatched to
service, collect or deposit remittances into their accounts
the account holder before each new issue is released.
and change orders.
Additional deposit for the account can be done at post
offices.
Stamp Gallery
The Stamp Gallery is situated at the 2nd Floor, Pos
SODA form can be obtained at the Stamp and Philately
Malaysia Headquarters, Dayabumi Complex, Kuala
Bureau at the Kuala Lumpur General Pos Office and
Lumpur. This gallery offers an opportunity for stamp
from Pos Malaysia’s website at www.pos.com.my.
collectors and enthusiasts to appreciate the huge
collection of beautiful stamps and other philately
Mail Order Service
products produced by Pos Malaysia. This gallery is also
This service allows customers to place and order by mail
a meeting place among stamp collectors for them to
and e-mail. The remittance should include the cost of the
exchange knowledge and ideas.
items ordered, return postage and registration charges.
Philately Counter
The counter is situated next to the Stamp Gallery at the
Dayabumi Complex. It is a place where stamp
collectors can purchase stamps and philatelic products.
239
POST OFFICE
GUIDE
PREMIUM SERVICES
particular issue.
• Annual Album : A collection of all the stamps issued
during the year in a beautifully bound album.
• Mint Stamp : Stamps in the original state of issue.
• First Day Cover Album : A strong padded binder
containing clear polythene pockets for holding First
Day Cover.
• Folder : Specially designed file to contain stamp
sheets and philatelic products.
For further information, please contact :
Stamp and Philatelic Products
Manager
The Bureau, in cooperation with the Philatelic Society of
Stamp and Philatelic Bureau
Malaysia provides information and a platform for the
Level 1, Pos Malaysia Headquarters
exchange of ideas amongst stamp collectors during
Dayabumi Complex
exhibitions,
50670 Kuala Lumpur
philatelic
fairs
and
seminars
held
periodically throughout the country. The various products
available include :
Tel : 03 - 2274 1122 ext. 6715/6830/6838/6763
E-mail : [email protected]
•
Definitive Stamps : Stamps for normal postage
purpose
•
Commemorative Stamps : Stamps to mark
significant national or international events
•
Special Issue Stamps : Stamps which depict
thematic subjects such as flora and fauna as well as
culture.
• Miniature Sheets : A single or few stamps of a
Commemorative or Special Issue.
• Stamp Booklet : Little booklets containing 10 or 20
pieces of stamps.
• First Day Cover : Specially designed envelopes
affixed with the newly issued stamps and cancelled
with a special postmark.
• Presentation Pack : Specially designed folders
complete with background information on the
stamps holding a full set of mint stamps of a
240
POST OFFICE
GUIDE
PREMIUM SERVICES
DATAPOS
Datapos offers a package of professional one-stop bulk
mailing service at unbeatable value for money to cater
to the needs of large and small organizations involved
in the distribution of large quantity of documents such as
letters, bills, certificates, vouchers, statements of
account, and invoices at the shortest possible time.
DIGICERT
Digicert is licensed as a Certification Authority (CA)
This package includes printing, insertion, plastic
issues legally recognized digital certificates to cater for
wrapping, address labeling, posting, and delivery of
personal users and web servers. It plays an important
documents. Datapos utilizes advanced text and
role in moderating electronic transactions, acting as a
graphics processing software to drive a system of
trusted third party, which certifies and authenticates
printers, inserters, and ancillary equipment to produce
electronic commerce transactions. Digicert issues two
finished mass distribution postal documents that look
types of certificates, namely the Personal Certificate
professional and are compliant to postal regulations.
which authenticates the identity of a user for online
Datapos ensures that the documents reach the intended
transaction and the Web Server Certificate which
recipients in accordance with their requirements.
ensures the security and authenticity of a particular
Datapos also supplies computer paper, envelopes, and
Website.
plastic wrappers.
Visit www.digicert.com.my for more information.
Organizations, whose main or subsidiary business
includes, reaching out to the masses at the shortest
possible time, will find Datapos an invaluable help.
These organizations include :
• Direct Marketers
• Banks & other finance-related corporations
• Credit, charge or petrol card companies
• Investment and stock-broking companies
• Insurance companies
• Advertising agencies
• Travel agencies
• Corporate bodies
• Government bodies
• Retail chains
• Telecommunications and Multimedia Companies
241
POST OFFICE
GUIDE
PREMIUM SERVICES
ASIA XPRESS
International Xpress Services
A New Beginning
• Fast Delivery
AsiaXpress, the latest addition to the Pos Malaysia
• Global Connectivity
Group came about with the realization that Malaysia
• Competitive Rates
lacks representation in the local international courier
• Door-to-Door Service
industry.
• Online Tracking
• System Automation
With the birth of AsiaXpress, Pos Malaysia offers a
• Customised Services
choice to its customers to use the services of a
• Free Pick-Up
Malaysian home-grown brand with international
• Complimentary Supplies
standards.
• One Point Contact
• Pro-Active Tracking
In tune with the overall group’s objective to be a
• Shipment Advisory
‘customer-centric’ organization, AsiaXpress strives to
• Packing Service
enrich
• Money Back Guarantee
its
services,
enhance
overall
customer
experience, and make its presence felt in the
• Zero Form
international courier scene.
For your convenience, AsiaXpress international courier
Service Essence
services are available at :
AsiaXpress international courier services are not just
about providing fast and reliable movement of
• Kuala Lumpur General Post Office
time-sensitive shipments. We take pride in delivering
• Subang Jaya Post Office
value to you by providing efficient yet friendly courier
• Kelana Jaya Post Office
services to more than 230 destinations worldwide.
Or contact us at :
Our customer service model is carefully designed to
ensure each customer is handled with great care.
242
Telephone
: 03-2267 2260 / 61 / 62
E-mail
: [email protected]
Website
: www.asiaxpress.com.my
POST OFFICE
GUIDE
CUSTOMER SERVICE
CUSTOMER SERVICE CENTRE
Operating Hours
Monday to Saturday (except first
Our Customer Service Centre is established at the
Saturday)
Subang Jaya Post Office. It functions as a trusted
channel to attend to all customers' feedback and queries
pertaining to Pos Malaysia Berhad's products and
services.
This Centre is manned by 30 able Service Agents who
are trained to provide quick responses to all enquiries,
feedback, complaints and suggestions received from
: 8.30am to 9.30pm
Fax
: 03-5039 9001
E-mail
: [email protected]
Website
: www.pos.com.my
Free Postal
: Customer Service Centre
Pos Malaysia Berhad
Peti Surat 4141
50670 Kuala Lumpur
our customers.
You can get in touch with our Service Agents through :
PosLine : 1 300 300 300
Alternatively, you can also communicate with our
Service Agents via e-mail, fax, write or by personal visit.
Our Customer Service Centre is reachable at:
Level 1, Subang Jaya Post Office
Lot 20913,
Jalan Subang Utama,
Section 15,
47500 Subang Jaya.
243
POST OFFICE
GUIDE
INTERNATIONAL
SERVICES
INTERNATIONAL MAIL AND
Pos Malaysia is one of the certified agents for custom
POSTAL
clearance. Therefore, if customers are unable to attend
SERVICES
and collect the item, they may appoint Pos Malaysia as
LETTER AND PARCEL SERVICE
the representative for custom clearance and any tax
Pos Malaysia also provides international mail and
imposed on the item will be paid by Pos Malaysia. The
postal services that include the letter service, postcards,
service is charged accordingly by Pos Malaysia. Both
aerogrammeAerogramme, PosdaftarPosDaftar, packet
of the tax paid and the service charge will be collected
and parcel. For every item sent to international destina-
during delivery of the item.
tions, the postage imposed is different, depending on
the type of mail, the weight, destination zone, and also
mode of transmission, whether by surface, sea or air-
CUSTOM DECLARATION
mail. The postage and maximum weight limit to interna-
For any postal items sent to international destinations,
tional destinations may be referred at the nearest Post
customers are required to fill the Custom Declaration
Office.
(CN23) and Dispatch Note (CP71) on the Parcel
Consignment Note. The details provided on the
Consignment Note should be clear to ensure easier han-
CUSTOM CLEARANCE
dling and delivered correctly.
Any items that are brought into Malaysia are subject to
the Royal Customs Department tax. The items will be
For a speedier process and to ensure a hassle-free deliv-
inspected upon arrival at the Mail Exchange Office.
ery to the recipients, customers are advised to provide
Customers will need to clear the tax imposed before the
Custom Declaration in English Language. A false or mis-
items are taken into Malaysia.
leading declaration may lead to a fine or seizure of the
item.
Customs inspection is done at either one the Mail
Exchange Office, in KLIA, Kota Kinabalu General Post
The recipient’s address must be written clearly on the
Office, Kuching General Post Office, Johor Bahru
front side of the package. It is also needed has to be
General Post Office or at the Butterworth Post Office.
written using Roman characters. Sender’s address is to
The inspection will determine if the item brought in is tax-
be written on any other side of the package.
able.
At some countries, there are items that are prohibited.
If the item is taxable, the customers will be notified by
Therefore customers are advised to check on the import
Pos Malaysia Berhad to claim the item. The item will be
and export rules and regulations at the nearest Post
valued in the presence of the customer and the tax will
Office before sending their parcel.
be collected before the item is released.
244
POST OFFICE
GUIDE
INTERNATIONAL SERVICES
INTERNATIONAL BUSINESS /
ASEAN POSTAL BUSINESS MEETING (ASEANPOST)
REGULATORY BODIES AND
Pos Malaysia participates actively in the ASEAN Postal
ASSOCIATION.
Business Meeting which is hosted annually on rotation
among member countries. ASEANPOST comprises 10
UNIVERSAL POSTAL UNION
postal operators from ASEAN who meets regularly to
Malaysia is a member of the Universal Postal Union
exchange views, shares experiences and best practices
(UPU), a body borne out of international co-operation
for postal reforms and business development.
and it is a specialized agency within the United
Nations. UPU regulates the international postal services
within its member countries. Regulations governing the
letter service are set out in the Universal Postal Union
Convention while the delivery of parcels to foreign
countries is regulated under the Parcel Post Regulations
of the UPU. Bilateral agreements between member
countries may also be made to cater for some special
or specific arrangements and requirements.
ASIA PACIFIC POSTAL UNION (APPU)
APPU is a regional postal organization formed with the
purpose of solving problems faced by postal
administration and also to improve the quality of mail
exchange among countries in the region.
COMMONWEALTH
CONFERENCE
OF
POSTAL
ADMINISTRATIONS.
The
Commonwealth
Conference
of
Postal
Administration (CCPA) will meet once in two or three
years. Malaysia participates in these meetings where
members exchange and review information and discuss
ways and means to strengthen postal cooperation
among member countries.
245
POST OFFICE
GUIDE
FINANCIAL SERVICES
MONEY ORDERS
POSTAL ORDERS
This is a convenient, affordable, efficient, safe and
Postal Orders come in fixed denominations and can be
reliable remittance service made available by Pos
converted to cash at any post office within Malaysia
Malaysia Berhad. There are three types of Money
and at commercial banks.
Orders available:
Postal orders issued by post offices in Brunei
• Domestic Ordinary Money Order
Darussalam and Singapore are cashable in Malaysia.
• Express Money Order
British Postal Orders can be purchased and cashed in
• International Money Order
Malaysia.
Domestic Ordinary Money Order is similar to the bank
The denominations of the Malaysia Postal Orders are as
drafts from any commercial bank. This Money Order
follows:
can be purchased at Post Offices. The maximum value
per order is RM10,000.00 and the commission
Denomination
Commission Rate
per order is RM2.00. The Money Order service is a
(RM)
(RM)
great convenience to the public due to the wide
1.00
0.10
coverage of post offices network.
2.00
0.20
3.00
0.20
4.00
0.20
Domestic Ordinary Money Order is cashable at all post
5.00
0.30
10.00
0.50
Express Money Order is similar to telegraphic transfer
20.00
0.50
services offered by commercial banks. In the case of
30.00
0.50
Express Money Order, payment will be remitted
40.00
0.50
instantly on-line to the paying post office. The maximum
50.00
0.60
value per order is RM10,000.00 and the commission
100.00
1.20
offices and commercial banks.
per order is RM6.00.
The International Money Order service is a remittance
service available to foreign countries which have a
bilateral agreement with Pos Malaysia Berhad. The list
of the countries concerned, the exchange rates and the
maximum amount allowed for transmission can be
obtained from the nearest post office. The commission
charged is RM4.00.
246
POST OFFICE
GUIDE
FINANCIAL SERVICES
COUNTRIES THAT HAS INTERNATIONAL MONEY ORDER TRANSACTION
WITH MALAYSIA
NO.
COUNTRY
DELIVERY FROM MALAYSIA
STATUS
MAXIMUM
COMMISSION
1.
BANGLADESH
USD2,000.00
RM4.00
2.
BRUNEI
BND2,000.00
RM4.00
3.
CANADA
CAD2,000.00
RM4.00
4.
CHINA
USD1,000.00
RM4.00
5.
EGYPT
USD350.00
RM4.00
6.
INDIA
INR1,000.00
RM4.00
7.
INDONESIA
USD1,500.00
RM4.00
8.
JAPAN
USD2,000.00
RM4.00
9.
KOREA
PAYMENT IN MALAYSIA
STATUS
MAXIMUM
USD2,000.00
RM4.00
RM10,000.00
10. MYANMAR
MMK600.00
RM4.00
Per day per
11. PAKISTAN
PKR50,000.00
RM4.00
person
12. PHILLIPINES
USD2,000.00
RM4.00
13. QATAR
USD2,000.00
RM4.00
14. SINGAPORE
SGD2,000.00
RM4.00
15. SOUTH AFRICA
USD2,000.00
RM4.00
16. SRI LANKA
LKR50,000.00
RM4.00
17. TAIWAN
USD2,000.00
RM4.00
18. THAILAND
THB50,000.00
RM4.00
19. U.A.E
USD350.00
RM4.00
20. VIETNAM
USD2,000.00
RM4.00
21. TURKEY
USD1,000.00
RM4.00
247
POST OFFICE
GUIDE
FREQUENTLY ASKED QUESTIONS
FAQ : PosMel
FAQ : POSLAJU
1. What are the main reasons for Pos Malaysia to
reclassify mails according Standard and NonStandard categories?
Standard and Non-Standard mail categories were
set up to increase the convenience in sorting and
managing mails. This is because, currently mails are
processed through the OCR (Optical Character
Recogniton) machine that allows mails to be
processed in a more efficient way and
consequently enable mails to be delivered faster as
compared to manual sorting of mails.
1. Recently I received a Calling Card marked with
‘C’ from PosLaju. Since I am not able to pick up
the item, is it possible for me to request for
PosLaju to redirect the delivery to my office
address instead?
Since the item is categorised as ‘C’, that is credit
card, PosLaju cannot redirect the mail to your office
or to other addresses without a written instruction
from the bank or the credit card company. For that
matter, you need to inform the bank first before
doing any delivery to the new address.
2. I am currently doing my business online.
Therefore, I need to deliver the items that has
been requested by my customers via post. Which
postal service will guarantee the safety of the
items that I have posted?
To ensure the security of the items that are posted,
we provide Insured Mail service. Each items can be
insured up to a maximum value of RM 3,000.00.
Items that are sent through this service will be given
the priority in handling and security as well as
coverage should there be any damage or loss of the
item.
2. Does PosLaju provide pick up service to their
customers?
PosLaju provides pick up service to our customers as
an added value to our services in general. For
companies that has a contract with PosLaju, pick up
service will be provided automatically and free of
charge. Besides that, on deman pick up service is
also provided for customers that does not have any
contract with PosLaju. Pick up from premises is provided with payment by cash and additional charge
of RM 2.00 for each 30kg.
3. My company would like to use Franking service to
deliver multiple types of mails to our customers.
How do we organize the postage rates according
to the different mail category?
Franking machines can only be set by contacting the
post office where the customer obtained the
Franking licence. This is because Pos Malaysia uses
a remote control that is the ‘Franking Electronic
Remote Reset’ to set the machine according to the
mail category.
3. A workshop in Kuching, Sarawak would like to
purchase spare parts (front mirror) from my
company in Shah Alam. I would like to use
PosLaju service since the amount requested are
only 10-15 pieces per week. What should I do?
PosLaju accepts all types of items with no limit in the
weight (except for prohibited items) for domestic
delivery. In this case, you need to bring the item to
PosLaju Centre for further action. Since the item is
fragile, fragile sticker needs to be attached to the
item. The item can be delivered in loose form or
wrapped.
248
POST OFFICE
GUIDE
FREQUENTLY ASKED QUESTIONS
FAQ : POSNIAGA
1. I would like to settle my outstanding bills through
post office counters. Does the post office accept
payment for outstanding bills?
The post office will only accept current bills.
Outstanding bills needs to be settled at the
respective agencies.
2. The company where I’m currently working has
received Postal Order and Money Order. My boss
has asked me to cash it at the post office. Is it
possible for me to do so?
If the Postal Order or Money Order is under the
company’s name, you can cash it in by bringing
along the company’s official stamp and official letter
that allows you to be the representative of the
company that has been entrusted to cash in the
Postal Order or Money Order.
FAQ : CUSTOMER SERVICE
CENTRE
1. If I am placing a complaint through PosLine 1 300
300 300, when will I receive the feedback and
how do I check the status of the complaint?
For your kind attention, all complaints will be
recorded to the system and will be forwarded to the
State Manager involved. When placing the complaint, please ensure that you note down the reference number that will be given by the Customer
Service Agent before ending the conversation. With
this reference number, it will enable you to check on
the status of your complaint.
3. Does the post office accept payment via credit
card?
Yes but only for purchase of philatelic items as well
as new purchase or renewal of motor insurance
coverage for major insurance companies of which
Pos Malaysia is the corporate agent.
249
POST OFFICE
GUIDE
POST OFFICE
GUIDE
POST OFFICE
GUIDE

GUIDE - Sabah Edu.Net

Transcription

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