Energy Matters Spring 2014

Spring 2014
Spring 2014
News, Resources,
Resourr c e s , & A
Answers
nswers ffor
or C
Cleco
l eco C
Customers
ustt omers
Storm
charge
reminder:
Customers began paying a storm charge in May 2006. In March 2008, Cleco securitized the
funds used to pay for the Katrina/Rita storm damages and created a fund for future storm repair,
pair,
and the monthly cost to customers was reduced. The securitized bonds were issued by a Special
ial
Purpose Entity (SPE), Cleco Katrina/Rita Hurricane Recovery Funding LLC, a subsidiary of Clecoo
Power LLC. The SPE is the owner of the rights to the storm recovery charge while Cleco Powerr
LLC acts as the collection agent for the SPE. This surcharge is expected to continue through 2019.
019.
253-26
Cleco: Service at 2808
DONAHUE FERRY RD
has been restored.
Reply OUT if power
is still out.
Si up for
Sign
f new texting
features with MyAccount.
New Year, new
look at Cleco.com
Did you visit Cleco.com recently? If so then you saw the new
Cleco website and the new self-service features offered through
MyAccount. Signing up for a MyAccount is free! MyAccount allows
customers to receive text message notifications for bill payment and
power outages and provides customers an alternative way to report
outages by using a mobile device or computer.
Create a MyAccount online to set up and
manage notification preferences.
MyAccount texting features
MyAccount Features
Text Message
IN the community
Planting trees? Look up
The cause of most power outages are trees and tree limbs on power lines.
Planting trees too close to power lines can affect reliability and become a
safety hazard. Cleco’s Right Tree in the Right Place guide can help you plan
your landscape. Learn about appropriate species of trees and safe planting
distances. Pick up a guide at the Cleco customer service office nearest you,
download at cleco.com or call 1-800-622-6537 to have a copy mailed to your
home. Before you plant trees, put up fencing or perform other digging, be
sure to call Louisiana One Call at 811. This one call will ensure all appropriate
utilities are contacted. They will meet with you, mark any underground lines
and advise you about proper digging procedures.
Sign up for text notifications
Text REG to 25326
“We are excited about the additional self-service features our new
website offers,” said Shirley Turner, Cleco’s general manager for
customer experience. “Many people are using their mobile devices
and computers to conduct business and pay bills. We wanted our
customers to have that option, too. Our goal is to make it easier and
more convenient for our customers to conduct their Cleco business.”
Check bill balance and due date
Text BAL to 25326
Report an outage
Text OUT to 25326
Check outage status
Text STAT to 25326
Visit Cleco.com to begin taking advantage of the service-related
features. While there are many exciting components that make up
the site, traditional customer service alternatives remain available.
Customers continue to have the option of conducting their Cleco
business by visiting one of our payment locations or customer service
locations. Customers also can contact Cleco’s Call Center at
1-800-622-6537 during regular business hours from 7 a.m. – 7p.m.,
Monday – Friday except on Cleco-observed holidays. We will
continue to strive to offer Cleco customers an unbeatable customer
service experience.
Receive outage notifications
YES
Ingredients:
YES
1 package yellow cake
1 small package lemon JELL-O
4 large eggs
Receive billing reminders
Text messaging and data plan charges may apply. Check
with your wireless phone carrier for more information.
Prep time: 15 mins. Servings: 8
¾ cup oil
¾ cup water
almonds, sliced
Cake Directions: Add all ingredients, except almonds to mixing bowl.
Beat 4 minutes. Bake at 350 degrees for 35-40 minutes. Perforate
profusely with fork. Top with sliced almonds and glaze.
Glaze Directions: Mix juice of 2 lemons and 1 ½ cup of powdered sugar.
1.800.622.6537
|
WWW.CLECO.COM
Recipe from the Cleco employee cookbook “Cooking for a Cause”
In November, Cleco donated $60,000 to the Louisiana
Food Bank Association that supports the Food Bank of
Central Louisiana, Northwest Louisiana Food Bank and
the Second Harvest Food Bank of Greater New Orleans
and Acadiana. The food banks will use the money to
help fund school backpack programs within Cleco’s
service territory to provide a backpack for children
filled with nutritious and easy-to-prepare food.
Cleco
cares for
kids in
need.
Cleco employees stuff bags with nutritious food for children to
take home on weekends and during holidays so they have food to
eat when other means are not readily available. Left to right:
Robbyn Cooper, manager investor and public relations; Bruce
Williamson, president and CEO of Cleco Corporation; Brent
Bordelon, supervisor of GIS data services; Ed Fontenette, lead
engineering assistant.
Tammy Anderson, president
of the Friends of Leesville
Main Street board, accepts
a $10,000 donation from
Ronald Smith, Cleco’s
principal government services
representative, alongside
Leesville Mayor Robert Rose.
Spring 2014
Spring 2014
News, Resources,
Resourr c e s , & A
Answers
nswers ffor
or C
Cleco
l eco C
Customers
ustt omers
Storm
charge
reminder:
Customers began paying a storm charge in May 2006. In March 2008, Cleco securitized the
funds used to pay for the Katrina/Rita storm damages and created a fund for future storm repair,
pair,
and the monthly cost to customers was reduced. The securitized bonds were issued by a Special
ial
Purpose Entity (SPE), Cleco Katrina/Rita Hurricane Recovery Funding LLC, a subsidiary of Clecoo
Power LLC. The SPE is the owner of the rights to the storm recovery charge while Cleco Powerr
LLC acts as the collection agent for the SPE. This surcharge is expected to continue through 2019.
019.
253-26
Cleco: Service at 2808
DONAHUE FERRY RD
has been restored.
Reply OUT if power
is still out.
Si up for
Sign
f new texting
features with MyAccount.
New Year, new
look at Cleco.com
Did you visit Cleco.com recently? If so then you saw the new
Cleco website and the new self-service features offered through
MyAccount. Signing up for a MyAccount is free! MyAccount allows
customers to receive text message notifications for bill payment and
power outages and provides customers an alternative way to report
outages by using a mobile device or computer.
Create a MyAccount online to set up and
manage notification preferences.
MyAccount texting features
MyAccount Features
Text Message
IN the community
Planting trees? Look up
The cause of most power outages are trees and tree limbs on power lines.
Planting trees too close to power lines can affect reliability and become a
safety hazard. Cleco’s Right Tree in the Right Place guide can help you plan
your landscape. Learn about appropriate species of trees and safe planting
distances. Pick up a guide at the Cleco customer service office nearest you,
download at cleco.com or call 1-800-622-6537 to have a copy mailed to your
home. Before you plant trees, put up fencing or perform other digging, be
sure to call Louisiana One Call at 811. This one call will ensure all appropriate
utilities are contacted. They will meet with you, mark any underground lines
and advise you about proper digging procedures.
Sign up for text notifications
Text REG to 25326
“We are excited about the additional self-service features our new
website offers,” said Shirley Turner, Cleco’s general manager for
customer experience. “Many people are using their mobile devices
and computers to conduct business and pay bills. We wanted our
customers to have that option, too. Our goal is to make it easier and
more convenient for our customers to conduct their Cleco business.”
Check bill balance and due date
Text BAL to 25326
Report an outage
Text OUT to 25326
Check outage status
Text STAT to 25326
Visit Cleco.com to begin taking advantage of the service-related
features. While there are many exciting components that make up
the site, traditional customer service alternatives remain available.
Customers continue to have the option of conducting their Cleco
business by visiting one of our payment locations or customer service
locations. Customers also can contact Cleco’s Call Center at
1-800-622-6537 during regular business hours from 7 a.m. – 7p.m.,
Monday – Friday except on Cleco-observed holidays. We will
continue to strive to offer Cleco customers an unbeatable customer
service experience.
Receive outage notifications
YES
Ingredients:
YES
1 package yellow cake
1 small package lemon JELL-O
4 large eggs
Receive billing reminders
Text messaging and data plan charges may apply. Check
with your wireless phone carrier for more information.
Prep time: 15 mins. Servings: 8
¾ cup oil
¾ cup water
almonds, sliced
Cake Directions: Add all ingredients, except almonds to mixing bowl.
Beat 4 minutes. Bake at 350 degrees for 35-40 minutes. Perforate
profusely with fork. Top with sliced almonds and glaze.
Glaze Directions: Mix juice of 2 lemons and 1 ½ cup of powdered sugar.
1.800.622.6537
|
WWW.CLECO.COM
Recipe from the Cleco employee cookbook “Cooking for a Cause”
In November, Cleco donated $60,000 to the Louisiana
Food Bank Association that supports the Food Bank of
Central Louisiana, Northwest Louisiana Food Bank and
the Second Harvest Food Bank of Greater New Orleans
and Acadiana. The food banks will use the money to
help fund school backpack programs within Cleco’s
service territory to provide a backpack for children
filled with nutritious and easy-to-prepare food.
Cleco
cares for
kids in
need.
Cleco employees stuff bags with nutritious food for children to
take home on weekends and during holidays so they have food to
eat when other means are not readily available. Left to right:
Robbyn Cooper, manager investor and public relations; Bruce
Williamson, president and CEO of Cleco Corporation; Brent
Bordelon, supervisor of GIS data services; Ed Fontenette, lead
engineering assistant.
Tammy Anderson, president
of the Friends of Leesville
Main Street board, accepts
a $10,000 donation from
Ronald Smith, Cleco’s
principal government services
representative, alongside
Leesville Mayor Robert Rose.