to the Personal Shopper Program

Welcome
to the Personal Shopper Program
Everything you need to know about becoming a Personal Shopper
Table of Contents
SHOP YOUR WAYSM Personal Shopper Program: An overview
The Personal Shopper Top 10
What’s my earning potential?
How to use your Personal Shopper Account
What is the SHOP YOUR WAY Family
What is the SHOP YOUR WAY REWARDSSM Program
Frequently Asked Questions
Contact Us
SHOP YOUR WAYSM Personal Shopper Program: An overview
Get paid for your great taste? Yes!
As a SHOP YOUR WAY Personal Shopper, you can earn while you shop!
The Personal Shopper by SHOP YOUR WAY program is a great way to boost
your income and help your friends and family save time and money. Sign up as
personal shopper for free and start inviting your family and friends to become
your clients. Once they sign up as your client, you can start sharing and
recommending Sears’ great products and services. Use SHOP YOUR WAY
tools to build personalized catalogs, create polls and make recommendations to your clients that will take the hassle out of shopping for them and put
money in your wallet!
How does Being a Personal Shopper work?
You’ll earn 1% commission on all qualifying purchases made by your clients.
If you have 20 or more clients who make a purchase you are eligible to earn
an additional 1% commission as long as your client uses their SHOP YOUR
WAY REWARDS membership number when purchasing online or in a store.
On the 15th of each month we will send you a check for commission you
earned in the previous month, as long as that commission is $20 or more. If
you earned less than $20 commission, we will carry over the total amount we
owe to the next calendar month or months. See Personal Shopper Terms and
conditions for details.
= 1%
=
Your clients are everywhere!
Make your social network work for you! Your friends, family and co-workers are an ideal first client base.
You already know their personal tastes and styles, you know what they’re looking for, and they’ve turned to
you for shopping advice for years! Reaching out to them makes perfect sense as you being your Personal
Shopper business.
Inviting your friends and family to be your clients is a breeze!
Your Shop Your Way account makes it easy to build your client base. There are four
easy ways to send invitations: via Facebook, Gmail, Yahoo! or simply by entering
e-mail addresses using the ShopYourWay.com “Invite” function. When a friend
accepts your invitation and registers as your client, we will let you know!
Sign up for FREE today - It’s easy!
If you haven’t received your invitation, request one now!
http://www.shopyourway.com/app/1/l?p=3_1%26
To become a Personal Shopper:
• You must be at least 18 years old and a resident of the United States or Puerto Rico to be eligible to
become a SHOP YOUR WAY Personal Shopper.
• You must be a member in good standing of our SHOP YOUR WAY REWARDS program.
None of our full- or part-time employees is eligible to be a SHOP YOUR WAY Personal Shopper. Sellers on
Marketplace at Sears.com and their owners are not eligible to be SHOP YOUR WAY Personal Shoppers.
What’s my earning potential?
Being a Personal Shopper gives you a great opportunity to boost your monthly income! As you know, you’ll
earn 1% commission on all qualifying purchases made by your clients, and an additional 1% commission if you
have 20 or more clients!*
If your client network averages $1000 in qualifying purchases a month at 1% commission, that’s $120 a year! If you
have 20 or more clients in your network who make a qualifying purchase, your commission doubles to 2%,
earning you $240! Let’s look at another example.
Client
Product
Suzie, 11 Clients
Price of
Qualifying Purchase
Commission
$800
$8
$2000
$20
$2800
$28
(earning 1% commission)
TOTAL = $56
Client
Joe, 32 Clients
Product
Price of
Qualifying Purchase
Commission
$800
$16
$2000
$40
$2800
$56
(earning 2% commission)
TOTAL = $112
*As long as your clients use their SHOP YOUR WAY REWARDS membership number when purchasing online or in a store.
What’s my earning potential? (cont.)
And don’t forget the income you could make from your clients’ day-to-day shopping habits!
With Kmart’s broad selection of everyday staples and services like myGofer, and Kmart’s in-store pickup, your
clients can turn to you to shop for everything from bread and milk to prescription medications to household
goods and cleaning products.
Let’s look at Joe again. He’s got 32 clients. Fifteen of them average $50 a week in qualifying everyday purchases
through the Personal Shopper program. Averaged out over a year, that’s $36,000 sales and $720 in earned
commission at 2% – just for items like toothbrushes and paper towels!*
Take a look at just five of his clients
Client
Products
Avg. Weekly
Purchase
$45
Avg. Commission
For A Year
$43.20
Example: $45 x 4 weeks per month x
12 months, at 2% commission =
$55
$52.80
$50
$48
$53
$50.88
$42
$40.32
Joe, 32 Clients
(earning 2% commission)
TOTAL = $235.20
*As long as your clients use their SHOP YOUR WAY REWARDS membership number when purchasing online or in a store.
The Personal Shopper Top 10
Ready to get started? Here are 10 things new Personal Shoppers should do FIRST
1
Set up your Personal Shopper profile.
2
Fill out your W-9
3
Start recruiting!
4
Contact your Account Manager with questions or
comments.
Upload a picture and personalize your account as much as you’d like!
Be sure to turn in your W-9 so we can send your earnings to you!
Just log in to your account and:
• Choose Personal Shopper from the left menu column.
• Select the Commissions tab.
• Click on “Submit a W-9 form”
Fill it out and you’re ready to go!
Inviting friends from your existing social network is fast and easy!
Reach out to your Account Manager! She’s there to help you with any questions you may have, or to
find things you need, even to let you in on upcoming sales to pass on to clients!
5
Practice creating a catalog.
6
Make yourself familiar with other SHOP YOUR WAY tools and resources.
7
Amplify your profile by adding Interests and joining Cliques!
8
Check out the SHOP YOUR WAY Badges system.
9
Express yourself with our Feedback function.
10
Add the SHOP YOUR WAY Bookmarklet to your toolbar, go to Sears.com and start shopping! Creating
a catalog is easy, but practice makes perfect!
Browse items on the left menu column to learn all the fun things you can do with your SHOP YOUR
WAY account. For example, click on Content to review, rate, build polls and more!
Also on the left menu column, find the Interests and Cliques links. These will help you create a richer,
more complete account!
Competitive by nature? See how you’re doing with our Badges function!
Love the Personal Shopper program? Have a tip to help us improve? Choose Personal Shopper from
the left menu column and click on the Feedback button in the upper right to let us know!
Follow up with your potential clients!
Has it been a couple of days and you’re not seeing as much client action as you’d like? Follow up with
them using our Invitations tab, or reach out to them with an email or phone call!
How to use your Personal Shopper Account
Your account on shopyourway.com makes it easy to get your business started!
Simply log in to get started! Here are just a few things you can do on your account:
4
Add the SHOP YOUR
WAY bookmarklet:
• Go to http://www.shopyourway.
com/tools/bookmarklet
• Drag the Bookmarklet icon to your
tool bar.
1
Modify your account
• Click on the arrow near your
name in the upper righthand
corner.
• Choose Account Settings.
From here, you can change your
password, update your notification settings under the Notification
Settings tab, update your privacy
settings under the Privacy tab, and
connect to Facebook, and so much
more!
2
Update your profile:
• Click on the arrow near your
name in the upper righthand
corner.
• Choose Account Settings.
Set up your personal information
and upload a picture on this page.
3
Invite clients:
• Choose Personal Shopper from
the left menu column.
• Select the Invitations tab.
• Select an invitation method
among Facebook, Yahoo!, Gmail
or e-mail.
Inviting clients is easy when
you combine your SHOP YOUR
WAY account and your existing
social networks!
Using the SHOP YOUR WAY
bookmarklet makes creating
a catalog, making recommendations, building polls, etc., a
breeze!
5
Create a catalog:
• Choose Catalogs from the left
menu column.
• Select Create a new catalog from
the main screen navigation options.
• Add products from SHOP YOUR
WAY REWARDS retailers by
clicking the Add Products button
and pasting in product URLs or
more simply, click the Add to SHOP
YOUR WAY bookmarklet in your
toolbar!
Catalogs are great tools for
creating a very personalized
experience for your client, and
makes shopping simple!
6
Shop together:
• Click the Shop Together box in
the bottom right-hand corner of your
screen.
• Choose the name of the client you
would like to shop with.
• Click Start to begin browsing
together.
• Type a message to your client and
being shopping!
Shopping together helps you
inspire your clients, and gives
you an opportunity to learn more
about their personal tastes and
styles.
7
Send a personal
message to a client:
• Choose Personal Shopper from
the left menu column.
• Click on the Clients tab.
• Select “messages” under the
name of a client from your list.
• Post a message, photo or video!
We’ll notify your client that he
or she has a message, and
we’ll notify you when you get a
response!
8
Track your
commissions:
• Choose Personal Shopper from
the left menu column.
• Click on Commissions.
From this tab you’ll be able to
track your clients’ spending,
the percentage of commissions
earned and the total of any
pending commissions.
9
Monitor your
invitations:
• Choose Personal Shopper from
the left menu column.
• Click on Invitations.
You can keep track of who’ve
invited, how you invited them,
and the status of your invitation,
so you can be sure to reach out
and follow up at just the right
moments!
What is the SHOP YOUR WAY Family
Great Shopping Opportunities
Sears
With a nationwide network of full-line stores and specialty stores,
Sears, Roebuck and Co. is a leading U.S. retailer of apparel,
automotive and home products and services. Sears offers a
variety of merchandise and services through its Web sites, sears.
com and landsend.com, a variety of specialty stores and catalogs.
Kmart
With more than 100 years and 1500 stores under its belt, Kmart is
your source for prescriptions to electronics, cosmetics to clothing
for the whole family.
Sears Marketplace
Sell your products on Sears.com! Partner with and leverage Sears.
com’s marketing efforts to drive customers for your business, and
reach millions of relevant customers who are ready to buy.
… just to name a few!
Our Brands
Craftsman
Sears Outlet
With 85 years and counting, Craftsman has led the way in tool
innovation. Get the best from the top name in tools and learn more
with the tools and tips from the Garage of Knowledge.
Big discounts on appliances, home electronics, tools and more!
Up to 60 percent off retail prices every day and don’t forget to
shop the Crazy Deals of the Week!
Diehard
Our Services
More than 200 million DieHard automotive batteries have been
sold since 1967! Find the battery you need plus tips & advice, from
eye-opening product testing videos to an easy-to-navigate battery
finder to maintenance and installation tips.
mygofer
Kenmore
Shop for everything you need, stock up on groceries or fill a
prescription. Buy it today and pick it up today—it’s fast, easy and
convenient!
At nearly 100 years old, Kenmore® is the number one player in the
appliance industry—More people buy Kenmore than any other
brand.
Sears Auto Center
Service and maintenance for the life of your vehicle from tires to
brakes, tune-ups and more! Sears Auto Center is also the
exclusive home of Diehard, Goodyear, BF Goodrich, Michelin
and other top tires brands.
• More performance with high-production appliances
• More clean & green with super-efficient, energy-saving products
Lands’ End
Sears Home Services
Established in 1963, Lands’ End is the largest specialty clothing
catalog company and the biggest Internet seller of clothing in the
U.S. Embrace legendary style for home and for you and classic
and contemporary looks that can’t go wrong!
Find and schedule the home services you need.
…and many more of your favorites, including:
• Locate an expert and schedule a service
• Select services by product or room
• Browse expert answers
• Kardashian Kollections,
• Laura Scott, and
• David Tutera,
• Salena Gomez!
What is the SHOP YOUR WAY REWARDSSM Program
What is SHOP YOUR WAY REWARDS?
SHOP YOUR WAY REWARDS is our way of thanking and recognizing our loyal
customers by providing rewards and benefits. And we thought it was better than a group
hug, As a Member, you’ll be rewarded with custom offers throughout the year based on
your shopping. Plus, you’ll enjoy sale notifications and a dedicated customer service call
center. The program is free, simply shop like you always do. You’re so good at it. When
checking out in-store, present your phone number, email address or Member number to an
Associate for Points credit. When checking out online, be sure to enter your SHOP YOUR
WAY REWARDS Member number and your purchases will be automatically credited to
your Member account.
What are the benefits of Membership?
As a SHOP YOUR WAY REWARDS Member, you’ll earn 10 Points or more for every $1
you spend on qualified purchases, be eligible for additional Bonus Offers and be able to
make no-receipt-required returns for purchases credited to your Membership. Check out
the Earn & Redeem page of this website to see Member benefits.
What are the rules of the program?
Rules can be found at SHOP YOUR WAY REWARDS Program Terms and Conditions, or
by calling us at 1.800.991.8708, Monday - Sunday, 8 am - 11 pm, Central Standard Time.
How does the “no-receipt-required” return policy work?
Let’s say you need to return an item but your receipt has decided to disappear. If you used
your SHOP YOUR WAY REWARDS Membership when you purchased the item, a Sears
or Kmart Associate will be able to look up your original receipt for you. Simply provide your
email address, phone number or Member number to the Associate who will look up your
purchase. How great is that?
I have a Sears MasterCard. Can I still earn Sears Choice
Rewards if I’m also a Member of SHOP YOUR WAY REWARDS?
Yes. Purchase of eligible merchandise will continue to earn Sears Choice Rewards if you
are a member of the Sears Choice Rewards program. Plus, you’ll earn 10 Points or more
for every $1 you spend on qualified purchases when you use your SHOP YOUR WAY
REWARDS card.
5%
EARN
BONUS POINTS
How are Points calculated?
Members earn 10 Base Points for every $1 spent on qualifying purchases. Member can
also earn Bonus Points when offered.
Frequently Asked Questions
How do I invite friends?
There are four ways to invite Friends: via Facebook, Gmail, Yahoo or simply by entering
email addresses. In your Personal Shopper by SHOP YOUR WAY Admin page, choose the
“invitations” tab, select one of these options to view and select friends you want to invite.
When a friend accepts your invitation and registers as your client, we will notify you via
email. Make sure to let your friends know that they must use their SHOP YOUR WAY
REWARDS membership number when they make qualifying purchases.
How do I help clients shop?
Qualifying items from Sears, Kmart, mygofer, Craftsman®, Lands’ End and
Sears Outlet are all applicable. Qualifying purchases can be made online or in store.
Recommend items by posting links on a Client’s Personal Shopper page, by recommending a product to specific clients from the product page or by creating and sharing a catalog
of items with clients. To learn more about how to help clients shop, check out the Personal
Shopper Tour.
How do I keep track of what my clients buy?
Friends who register as your clients will also become members of the SHOP YOUR WAY
REWARDS program (if they are not already). Each time they make a qualifying purchase
using their SHOP YOUR WAY REWARDS membership number, you earn 1%
commission or in some cases 2% - see Terms and Conditions. You can keep track of
commission earned on the “Commissions” tab of your Personal Shopper by SHOP YOUR
WAY Admin page.
How much will I be paid when my clients purchase using their
SHOP YOUR WAY REWARDS membership?
You will be paid 1% commission on all qualifying purchases made by your clients. If you
have 20 or more clients who make a purchase you are eligible to earn an additional 1%
commission. For more information on qualifying purchases and additional commission,
please read Section 4 of the Terms and Conditions.
Frequently Asked Questions (cont.)
How do I get paid?
When an online or in-store qualifying purchase is made by a client, you will earn 1%
commission, as long as your client uses their SHOP YOUR WAY REWARDS membership
number when purchasing online or in a store. On the 15th of each month we will send you
a check for commission you earned in the previous month, as long as that commission is
$20 or more. If you earned less than $20 commission, we will carry over the total amount
we owe to the next calendar month or months. Your commission check will be mailed to the
mailing address you provided in your W9 Form.
I registered as a Personal Shopper but I want
to leave the program. How do I opt out?
Go to your Settings tab and click the link to “Opt Out.” After you opt out, your clients will
receive an email notification that you are no longer their Personal Shopper.
I have more questions. Who can I contact?
If you have a question or need help, click on the Account Manager tab on your Personal
Shopper Admin Page and post a message. Messages posted on this page are private and
only you and your account manager can see them. You can also contact us at:
[email protected]
What is a W-9 Form? Why does Sears Holdings Corporation need
this information?
The W-9 “Request for Taxpayer Identification Number and Certification” form is issued by
the Internal Revenue Service (IRS) and used to certify your name, address and taxpayer
identification number (TIN). We are required by law to collect this form from you because
we will be making payments to you in your capacity as an independent contractor. You can
find more information about the W-9 form at www.irs.gov. We need your correct name and
mailing address in order to process any payments to you for Commissions you earn on
qualifying client purchases. We need your TIN in order to report any taxable earnings to
both the IRS and to you after the end of the calendar year, whenever required by law.
How will this information be used?
Your name and address will be used to send payments to you for Commissions you earn
on qualifying client purchases. Your name, address and TIN will be used to report any
taxable earnings to both the IRS and to you after the end of the calendar year, whenever
required by law. Your W-9 information is being collected electronically through a website
using SSL encryption.
Contact Us
Need a little more information? We’re happy to help!
You can reach out to your Account Manager through your account by
sending a private message or through our real-time chat function!
You can also email your questions, comments or concerns to:
[email protected]