MAB-MACKAY REHABILITATION CENTRE

MAB-MACKAY
REHABILITATION CENTRE
Building Independence
BÂTISSEURS D’AUTONOMIE
Annual Report
2008 – 2009
MAB-Mackay Rehabilitation Centre
[email protected]
www.mabmackay.ca
MAB Site (Head Office)
7000 Sherbrooke Street West
Montreal, Quebec H4B 1R3
Telephone: 514-489-8201
Fax: 514-489-3477
Mackay Site
3500 Decarie Boulevard
Montreal, Quebec H4A 3J5
Telephone: 514-482-0500
Fax:
514-482-4536
TTY:
514-482-0487
Message
Message from the President
of the Board of Directors
and the Executive Director
During fiscal year 2008-2009, the
MAB-Mackay Rehabilitation Centre
witnessed many important events.
The accreditation process, initiated
in late 2007, will soon come to a
successful conclusion with the visit
of the CQA’s (Conseil québécois
d’agrément) representatives at both
of the Centre’s sites in May 2009. We
would like to take this opportunity to
thank all those who have dedicated
their time and efforts to this most
important process.
MAB-Mackay has also completed
the implementation of a new
program-based clinical and
organizational structure. In
conducting this task, we sought
to improve the quality of our service
offering while gearing ourselves to
better meet the present and future
needs of an ever-increasing number
of clients.
We are pleased to report that the
Montreal Health Board has
reassessed our funding formula and
agreed to remit 100% of the Centre’s
operating expenses as of the
2009-2010 fiscal year. This
represents welcome news with
regard to financing, for in
previous years we were required
to pay 20% of operating expenses
with private monies. We are most
grateful to the Montreal Health
Board for its support and due
diligence in managing this
complex issue.
The coming year will present us with
a number of exciting opportunities
and demanding challenges. We will
be dedicating our efforts to obtain
from the government the property
and equipment funds needed to
maintain the Centre’s buildings. We
will also begin the strategic planning
process which will assist in the
development of many important
projects.
It is with great regret that we
announce the closure of the CHSLD
Gilman Residence in March 2010. The
closure is part of a government policy
seeking to reorganize care for seniors
in Montreal. We want to assure
residents and families that we will
spare no effort in ensuring that their
transfer to other establishments is
conducted with complete dignity and
respect.
We would like to conclude our report
by offering our sincere thanks to our
employees, volunteers, donors and
partners for their loyalty and
dedication during the past year.
Thomas M. Davis
President of the Board
of Directors
Christine Boyle
Executive Director
1
Mission
Mission Statement
The MAB-Mackay Rehabilitation
Centre provides family-centred
adaptation, rehabilitation and social
integration services to children with
motor or language impairments, and
to persons of all ages who are blind
or visually impaired and/or Deaf or
hard-of-hearing. Visually impaired
seniors are cared for in its residential
and long-term care unit which
provides them with health and social
services.
The MAB-Mackay Rehabilitation
Centre, together with its education,
health and social services, and
community partners, assists and
empowers each person it serves in a
caring and inclusive manner to
maximize his or her potential and
integrate successfully into society.
The Centre is committed to serving
the English-speaking population of
Quebec, and its services are available
in both English and French.
Values

Offering quality rehabilitation and
long-term care services based on
a family-centred interdisciplinary
approach.

Providing services in both English
and French, and cultivating
openness to cultural communities.

Recognizing its staff as its most
important resource by providing
them with a healthy working
environment and nurturing their
pursuit of excellence.

Ensuring that staff are involved in
the decision-making process.

Providing services of the highest
quality through informed practice,
research and ongoing professional
development.

Working closely with its partners,
thereby playing an integral role
within the Montreal and Quebec
Health and Social Services
networks.

Fostering an ongoing partnership
with the education system to
ensure optimal educational and
social integration for children with
rehabilitation needs.

Maintaining and further
developing community support.
The MAB-Mackay Rehabilitation
Centre is committed to:


2
Treating all with dignity and
respect.
Communicating openly with
clients, staff and partners.
Highlights
Highlights
Clinical and Administrative
Restructuring
The MAB-Mackay’s two founding
establishments brought to the
merger different clinical structures.
After a period of reflection and
consultations with the Centre’s staff
and clients, a program-based clinical
structure was officially implemented
in September 2008. Two new cross
impairment programs were created
at this time, the Multi-Impairment
Program serving children with an
impairment in more than one area
(motor, vision and auditory) and
the Dual Sensorial Program for
adults and seniors with visual
and hearing impairments. The
complete
list of
the
Centre’s
programs
is found
on
page 5.
The Centre’s Accreditation
Process: Headed towards a
Successful Conclusion
Since late 2007, the MAB-Mackay
Rehabilitation Centre has been
engaged in a self-evaluation and
goal-setting process geared towards
the continuous improvement of the
services our Centre provides to all of
its client groups. This peer-review
process, also known as Accreditation,
supports all health and social services
establishments in their quest for
continuous quality improvement while
publicly certifying the excellence of
their services.
Our accreditation endeavours
required thoughtful planning and
consultation with many stakeholders.
To this end satisfaction surveys were
sent to both staff and clients in the
fall of 2007. Their responses to the
survey were instrumental in helping
us draft policies and procedures, and
conduct the necessary assessment of
our services. The final draft of the
accreditation plan was completed in
March of this year. The entire process
will culminate with the visit of
representatives of the CQA in the
month of May 2009.
McGill Affiliation
The MABMackay
Rehabilitation
Centre signed an affiliation contract
with McGill University in the fall of
2008. By formalizing its status as a
McGill affiliated establishment, MABMackay will ensure that its clients and
their families benefit from innovative
programs and new clinical
approaches, developed in conjunction
with a team of professionals working
at one of Canada’s top universities.
Our affiliation with McGill University
represents an excellent opportunity
to gain increased recognition among
our partners of the Health and Social
Services Network as a Centre
dedicated to excellence in teaching
and research. Together with McGill
we will develop leading-edge
programs and services which will
facilitate the recruitment of first-rate
professionals.
3
Highlights…
(continued)
McGill Affiliation
(continued)
Over many years, the MAB-Mackay
Rehabilitation Centre has worked
closely with McGill University in the
fields of teaching and research.
Through the formalization of
affiliation, we will be able to further
improve the quality of care.
Access Plan
In the fall of 2008, the Ministry of
Health and Social Services of Quebec
implemented a service access plan
for individuals with a physical
disability or intellectual impairment.
The purpose of the plan is to provide
these individuals with timely access
to the services they need. It also
provides for the optimization and
harmonization of access while setting
efficient management standards in
this regard.
The MAB-Mackay Rehabilitation
Centre has put in place plans for
three programs – Communication
Disorders, Motor Disabilities and
Motor Developmental Disorders –
which do not currently meet the
standards for access as stipulated by
the Ministry.
Therefore, the Centre intends to
reassess its service offering and
intervention practices with regard to
the aforementioned programs and
create new and innovative ways to
reorganize the allocation of clinical
resources.
4
CHSLD Gilman Residence
In 2007, the Regional Health Board
stopped admissions to the CHSLD
Gilman Residence as part of a
Montreal-wide restructuring of
services to seniors. The Centre
received official word from the Health
Board that the Gilman Residence
would be closed in March 2010. As of
March 31, 2009, 30 beds were
occupied.
Programs and Services
Programs and Services
Rehabilitation Programs for
CHILDREN and YOUTH

VIP-Children and Youth
Visual Impairment Program
 Children and Youth

MDP
Motor Disabilities
Program

MDDP
Motor Developmental
Disorders Program

CDP
Communication Disorders Program

RPSS
Rehabilitation Program in
Specialized Schools

DHHP-Children and Youth
Deaf and Hard-of Hearing Program
 Children and Youth

MIP
Multiple Impairment
Program
Other Services

SAT
Services for Assistive
Technology
 MI - Motor Impairment
 VI - Visual Impairment
 DHH - Deaf and
Hard-of-Hearing

SAT-COM
Services for Assistive Technology
 Communication
Rehabilitation Programs for
ADULTS and SENIORS

ES
Employment Service

DHHP-Adults and Seniors
Deaf and Hard-of-Hearing Program
 Adults and Seniors

BPS
Braille Production
Service

VIP-Adults
Visual Impairment Program
 Adults

LVC
Low Vision Clinic

Multidisciplinary
and Medical
Clinics

VIP-Seniors
Visual Impairment Program
 Seniors

DSIP-Adults and Seniors
Dual Sensorial Impairment
Program
 Adults and Seniors
5
Statistics
Highlights
Statistiques
Service Statistics
During fiscal year 2008-2009, the
MAB-Mackay Rehabilitation Centre
provided services to 5,036 clients
belonging to all age groups, which
represents a 6% increase over the
previous year. The table below details
the total number of clients served in
each age group and program:
Visual Impairment
Deaf and Hard-of-Hearing
Motor Impairment
Visits
4,990
2,049
749
MAB-Mackay Rehabilitation
Centre Personnel
Rehabilitation Services
0-18
19-64
Motor
Impairment
791
14
Communication
Disorders
450
Visual
Impairment
207
528
1,525
Deaf and
Hard-of-Hearing
250
347
731
Deaf-Blind
Services for
Assistive technology
65+
193
The Centre presently employs 293
dedicated staff members who serve
clients in many ways, all of whom
ensure quality services. The 153 full
time and 140 part time individuals
have truly gone the extra mile this
year, by ensuring continuity in
services to our clients and working
together to build a new rehabilitation
centre. They have risen once again to
the challenge and for that, they
deserve a huge note of thanks.
Volunteers
Complementary Services
As of March 31, 2009, the breakdown
of the number of clients who received
complementary services is as follows:
Number of Clients
Day Center
6
Visits
5,577
In addition to a dedicated staff, the
MAB-Mackay Rehabilitation Centre is
extremely fortunate to count as part
of its family 506 volunteers who gave
25,087 hours of service to the
Centre. Volunteers play a vital role in
helping the MAB-Mackay fulfill its
mission and make a real difference in
the lives of many of our clients –
children, adults and seniors. Thanks
to their support, the MAB-Mackay
truly is a special place.
Users’ Committee
The Users’ Committee of the MABMackay Rehabilitation Centre is
committed to representing the rights
and interests of all
clients who use the
Centre’s services. It is
mandated by the
Provincial Government to
fulfill a number of
obligations including,
among others, informing
clients of their rights and
responsibilities,
assessing the degree of
satisfaction of clients
with regard to the
services they receive,
accompanying and
assisting clients, upon
request, in filing a
complaint with the
Centre’s Ombudsman
and fostering the
improvement of the
clients’ quality of life.
The Users’ Committee
also represents the
voices and concerns of
clients by sitting on
working committees,
such as the one
dedicated to the
Technical Aids Boutique,
and various task forces.
In November 2008,
three committee
members attended the
first province-wide
conference organized by
the Regroupement de
personnes des comités
des usagers (RCPU). The
conference, held in Montreal, hosted
representatives of the Users’
Committees from various Health and
Social Service establishments. The
RCPU aims to be the representative
body for all categories of users’ and
patients’ committees in Quebec’s
health and social services institutions.
Ms. Christine Boyle, the Executive
Director of the MAB-Mackay
Rehabilitation Centre, has been a
frequent visitor to the Users’
Committee monthly meetings. The
Committee has established a cordial
and productive relationship with
Ms. Boyle who took the time to
inform committee members about the
Centre’s plans for the future, its
objectives and challenges. The Users’
Committee would like to take this
opportunity to express its
appreciation to Ms. Boyle for her
attendance and invaluable support.
Ms. Irene Lambert, the President of
the Users’ Committee, announced
that she will retire from her position
in June 2009. Ms. Lambert served as
President of the Users’ Committee for
the past 16 years (14 at the former
Montreal Association for the Blind –
MAB). Friends and colleagues wish
her all the best and success with her
future projects.
As of March 31, 2009, The MABMackay Users’ Committee was made
up of the following members:
 Irene Lambert, President
 Toby Benlolo
 Janet Brickwood
 Lucy Capozzo
 John Hobley
 Diane Judd
 Betty Leduc,
Secretary/Treasurer
 Jodi MacDonald
 Philippa Wrobel
7
Code of Ethics
Highlights
Code of Ethics
The MAB-Mackay Rehabilitation
Centre, like other health and social
services establishments in Quebec,
has adopted a Code of Ethics
governing its Board of Directors, an
abridged version of which is included
in this annual report (a detailed
version is available upon request).
Some of the Code’s main provisions
are listed below.
BOARD MEMBERS’ DUTIES
and OBLIGATIONS
 Members of the Board shall always
demonstrate due regard for
human life and for the right of
individuals to health and social
services.
 Members of the Board shall
demonstrate a spirit of
cooperation and actively
participate in the development
and implementation of the
Centre’s general policies.
 Members of the Board shall act
courteously and in good faith in
order to maintain the trust and
confidence which their position
requires.
 Members of the Board shall act
with care, integrity, honour,
dignity, honesty and impartiality.
 Members of the Board shall
demonstrate thoroughness,
prudence and independence in all
deliberations and actions.
 The conduct of the Members of
the Board shall be characterized
by objectivity and moderation.
6

Members of the Board shall act
within the limits of the powers
conferred upon directors by law.
CONFLICT of INTEREST
So as to avoid any and all situations
which may involve a conflict of
interest, the MAB-Mackay
Rehabilitation Centre has established
a specific set of guidelines in this
regard. Board members have each
signed a copy of the Code of Ethics
containing these guidelines, thereby
acknowledging that they have read
the Code in its entirety and agree to
comply with all of its provisions.
As of March 31, 2009, no cases have
been considered under the code.
Complaints
During the 2008-2009 fiscal year,
the MAB-Mackay Rehabilitation
Centre received 5 formal objects of
complaint, from five complaint files.
These formal complaints comprised:


2 objects pertaining to the
physical rehabilitation mission
3 objects pertaining to the longterm care mission
None were appealed to the Protecteur
du citoyen (Quebec Ombudsman).
There were no medical complaints.
Foundation
MAB-Mackay Foundation
Thanks to the support of our very
generous donors, as well as
corporate and private foundation
grants, the very first Annual Appeal
of our foundation under its new
banner, was able to achieve its
campaign goal, despite tumultuous
economic times. We are deeply
grateful for the confidence and
support that the community has
shown in our organization.
Centre and Client Focus
The mission of the Foundation
is to support the Centre in its
efforts to better serve its clients.
The only way we can reach our
goal is to fully understand what
goes on at the Centre. The
MAB-Mackay Rehabilitation Centre
has a very complex mandate. We
spent a lot of time this year
learning about all the programs
and services offered at the Centre.
We spoke to clients and staff
members from both sites; we also
spoke to family members and
volunteers in an effort to acquire
as much knowledge about how the
MAB-Mackay Rehabilitation Centre
makes a real difference in the lives
of people, everyday.
We feel much empowered by
all that we have learned and
it truly helps us, in turn, to
communicate to all our donors,
the importance of the Centre’s
mandate and mission. Thank you
to all who shared your inspiring
stories with us.
Donors are our Partners…
at the heart of our continued
growth!
We want to acknowledge all our
partners - individuals,
corporations, private groups
and all others who contributed
last year to the success of the
MAB-Mackay Foundation.
We really felt the support all
through the year from all sides,
whether it be through a mailed
appeal, a special letter you
received from a friend, a “family”
appeal, reaching out to your direct
link to the Centre or an event put
together by the Foundation.
We witnessed many opportunities
where you reached back, to show
us that you care and that you
notice the great work that goes
on at the Centre. We aim at
continuing this diversified
approach and to continue to
identify new dynamic and
innovative ways to involve
the community in the everyday
growth of the Centre. Thank you
for being our partners in this
great cause.
Peter O’Brien
Chairman
Marie-Anne-M. Dubé
Executive Director
9
Financial Statements
BALANCE SHEET
as at March 31
MAB-Mackay Rehabilitation Centre
ASSETS
Operating Fund
Cash
Short-term investment
Accounts receivable
Due from Agence: Accounting Adjustment
Inventories
Prepaid expenses
Other
Special Purpose Fund
Cash
Investments
Due from Agence / MSSS
Due from Operating Fund
Other
Property and Equipment Fund
Cash
Short-term investment
Due from Operating Fund
Accounts receivable
Capital assets
LIABILITIES and FUND BALANCES
Operating Fund
Accounts payable and accrued liabilities
Due to the Agence
Due to Special Purpose Funds
Deferred revenue
Other liabilities
Fund balance
Special Purpose Fund
Due to Operating Fund
Other liabilities
Fund balance
Property and Equipment Fund
Current portion of mortgage payable
Mortgage payable
Other creditors
Fund balance
10
2009
$
2008
$
879 802
963 451
1 124 361
325 861
5 980
11 323
3 310 778
601 280
500 000
937 149
310 739
21 634
24 597
2 395 399
271 001
268 103
222 400
119 253
6 586
887 343
95 699
342 831
197 900
168 191
58 044
862 665
79 969
180 363
92 760
20 429 552
20 782 644
96 093
246 524
11 336
20 279 565
20 633 518
2 764 856
53 922
160 616
321 214
135 810
(125 640)
3 310 778
1 009 006
192 588
261 815
818 611
135 810
(22 431)
2 395 399
139 000
748 343
887 343
152 900
50 000
659 765
862 665
17 564
259 552
41 742
20 463 786
20 782 644
16 416
277 116
38 358
20 301 628
20 633 518
Financial Statements
STATEMENT OF REVENUE AND EXPENSES
MAB-Mackay Rehabilitation Centre
2008-2009
$
Revenue
 MSSS
 CHSLD resident contributions
 Assistive Technology – Motor Impairment
 Assistive Technology – Deaf and Hard-of Hearing
 Assistive Technology – Visual Impairment
 ASL (American Sign Language) Courses,
Braille production & Employment Program
 Recoveries and other revenues
 Private Funding
Expenses
Rehabilitation
 Clinical
 Administration and Clinical Services support
 Building
 Assistive Technology – Motor Impairment
 Assistive Technology – Deaf and Hard-of Hearing
 Assistive Technology – Visual Impairment
 ASL (American Sign Language) Courses,
Braille production & Employment Program
 Other Complementary Services
10 263
553
457
945
566
616
528
616
333
980
2007-2008
$
9 576
761
577
786
413
Variance
$
473
633
630
087
054
(687 143)
(208 105)
(120 014)
159 246
153 926
487 359
171 208
3 705 758
17 151 398
280 683
837 619
2 997 797
16 230 976
206 676
(666 411)
707 961
(920 422)
7 129 984
1 995 066
1 654 315
622 715
967 185
522 176
6 335 076
2 492 790
1 431 916
528 872
750 157
503 327
794 908
(497 724)
222 399
93 843
217 028
18 849
427 923
494 806
311 162
495 350
116 761
(544)
13 814 170
12 848 650
965 520
1 690 335
1 152 932
493 961
3 337 228
1 623 197
1 228 710
530 419
3 382 326
67 138
(75 778)
(36 458)
(45 098)
17 151 398
16 230 976
920 422
0
0
0
CHSLD Gilman and Day Centre
 Clinical
 Administration and Clinical Services support
 Building
Excess of
Expenses over Revenue
11
Board of Directors
Conseil d’administration
Standing from left to right:
Rajesh Malik, Peter O’Brien,
Camillo Zacchia, Graham Martin,
Christine Boyle, Stanley Vincelli,
Ross S. Green, Stéphane Arsenault,
Sara Saber-Freedman, Michael DiGrappa,
Lucia Capozzo, Randy Robins, Scott Rodie
Sitting from left to right:
Patricia O’Connor, Thomas M. Davis,
Valerie Shannon
Absent from the photo:
Fred Braman, Patrizia Ciccarelli,
Marie-Anne-M. Dubé, Allan O. Aitken
President
Thomas M. Davis
Honorary Chairman
Ross S. Green
Vice-Presidents
Valerie Shannon
(1st Vice-President)
Patricia O’Connor
(2nd Vice-President)
Honorary Treasurer
Scott Rodie
Secretary
Graham Martin
Directors
Allan O. Aitken
Stéphane Arsenault
Fred Braman
Lucia Capozzo
Thomas M. Davis
Michael DiGrappa
Ross S. Green
Rajesh Malik
Graham Martin
Patricia O’Connor
Scott Rodie
Sara Saber-Freedman
Valerie Shannon
Stanley Vincelli
Camillo Zacchia
12
Associate Directors
Christine Boyle
Patrizia Ciccarelli
Marie-Anne-M. Dubé
Peter O’Brien
Randy Robins
Corporation Members
Phillip Aspinall
Leo Bissonnette
Morton Brownstein, C.M.
Maxwell DeKoven
Kathy Keefler
Ann Kerby
Irene Lambert
Nancy Layton
Vivian Saykaly
Pierrette Sévigny
Ian Soutar
Donat Taddeo
Scott Taylor
Daniel H. Tingley
Philip L. Webster
Patrons
G. Drummond Birks
John W. Durnford
Hazel Harrington
Beatrice Molson
A.R.D. Nesbitt
History
The MAB-Mackay Rehabilitation
Centre was formed in December
2006, through the voluntary merger
of the Montreal Association for the
Blind and the Mackay Rehabilitation
Centre.
Two long standing private
not-for-profit health and social
services establishments of Montreal,
the MAB and the Mackay
Rehabilitation Centre have together
served the population of Montreal
for over 240 years.
The Montreal Association for
the Blind was founded in 1908
by Philip E. Layton.
The Centre began with the founding
of a social club, a Braille lending
library and a sheltered workshop.
In 1912 a residential school was
built and through the years many
new services came to be, often
through advances in technology
– in 1947 talking books were added
to the library and a low vision clinic
was started in 1979. The MAB
began a residence for blind and
visually impaired seniors in 1968,
later adding a Day Centre for
seniors living in the community.
Today, all vision rehabilitation
services are offered on an external
basis. The Philip E. Layton School of
the English Montreal School Board
also operates a school at the MAB
site, offering education services to
the visually impaired.
The Mackay Rehabilitation Centre
is itself the result of a merger in 1960
of two Montreal institutions, the
Mackay Institution for Protestant Deaf
Mutes and the School for Crippled
Children. The Mackay Institution was
founded by Joseph Mackay, a
Montreal businessman in 1869, while
the School for Crippled Children was
begun in 1916. After their merger in
1960 a new site was constructed on
Decarie Boulevard. At that time the
Centre housed a residential school
and rehabilitation centre for Deaf
and motor impaired children.
In 1989 the Mackay Centre began
offering rehabilitation services to
Deaf and hard-of-hearing adults and
seniors, and closed its internal beds
in 1997, offering all rehabilitation
services on an external basis. The
Mackay Centre School of the English
Montreal School Board continues to
be housed at the Mackay site.
13
Our Team
Aiming together for Excellence
Jean R. A. • Sandra A. • Sabrina A. • Rebecca A. • Carmela A. • Lucie A. • Maria-José A. •
Anna A. • Geraldine A. • Meaghan A. • Paulette A. • Dominique A. • Maia A. • Naomie B.
• Sandra B. • Agnes B. • Catherine B. • Paul B. • Ena B. • Adriana B. • Frederick B. •
Carolyn B. • Caroline B. • Bonny B. • Susan B. • Yvonne B. • Martin B. • Melanie B.
• Catherine B. • Farline B. • Sonia B. • Antipas B. • Polene B. • Isabelle B. • Susanne B. •
Comfort B. • Judy B. • Sylvie B. • Dale B. • Guylaine B. • Nadia B. • Bruno B.
• Francine B. • Hana B. • Zachary B. • David B. • Christine B. • Ursula B. • Chantal B. •
Marie-Suzanne B. • Bonnie B. • Liliane B. • Valerie B. • Teresa B. • Nora B. • Elizabeth
Hope B. • Giuseppe C. • Jasmelita C. • Rita C. • Pierre C. • Marilyn C. • Sandra C.
• Elizabeth C. • Gregory C. • Suzanne C. • Julie C. • Allan C. • Carla Vanessa C. •
Janet C. • Michael C. • Aissatou C. • David C. • Suzanne C. • Carole C. • Kathy C.
• Patricia C. • Elizabeth C. • Helen C. • Barry C. • Kenneth C. • Jennifer C. • Isabelle C. •
Felicia C. • Elizabeth C. • Myra C. • Judy-Anne C. • Christopher C. • Lajos C. • Carine C.
• William-Bill D. • Katherine D. • Monik D. • Caroline D. • Marie D. • Stephanie D. •
Pascale D. • Marline D. • Emma D. • Albert D. • Joyce D. • Eleanor D. • Lucy D.
• Céline D. • Lori D. • Jessica D. • Eric D. • Marianne D. • Steven D. • Melissa E. •
Susan E. • Marc-Gerard E. • Paul E. • Nathalie F. • Virginia F. • Ronit F. • Gemma F.
• Tenio F. • Patrizia F. • Deborah F. • Gérard F. • Madeleine F. • Linda F. • Mary F. •
Erin F. • Sara Jane F. • Faemida G. • Mariana G. • Michele G. • Anne-Marie G. • Denise G.
• Marc G. • Louise G. • Ariane G. • Carole G. • Sandra G. • Penny G. • Bernie G. •
Jennifer G. • Bianca G. • Claude G. • Claudia G. • Kathleen H. • Keith H. • Jennifer H.
• Marie-Claude H. • Rabia H. • Stephen H. • Bibi Salmah H. • Priscilla H. • Philip H. •
Andrea J. • Patricia J. • Darlene J. • Darianna K. • Shelley K. • Jaswant K. • Judy K.
• Monique K. • Amineh K. • Eric K. • Terri K. • Nomtsha K. • André L. • Marie-Noëlle L. •
Karine L. • Brenda L. • Louise L. • Judith L. • Julie L. • Tony L. • Jason L. • Vincent L.
• Dana L. • Jose Nelio L. • Rosemary L. • Micheline L. • Anne L. • Donald L. • Valerie L. •
Emily L. • Lucie L. • Annamarie L. • Barbara L. • Josée L. • Karyn L. • Natalie L. • Katie L.
• Davina L. • Deborah M. • Andelka M. • Patsy M. • France M. • Tania M. • Carol M. •
June M. • Jennifer M. • Cathy M. • Jeanne M. • Jean M. • Ishana M. • Maureen M.
• Richard M. • David M. • Brandon M. • Linda M. • Steve M. • Marc M. • Roberto M. •
Karine M. • Laea M. • Jackie M. • Daphne M. • Cynthia M. • Asma M. • Yahia N. • Susan N.
• Emerson N. • Shari N. • Hannah O. • Carmeta O. • Susanna O. • Natalie O. • Louise O. •
Ourania P. • Joan P. • Rocco P. • Hemlataben P. • Chantal P. • Shaun P. • Ronald P.
• Carol P. • Renoka P. • Christiane P. • Perry P. • Manon P. • Lorelei P. • Emmanuel P. •
Carole P. • Joëlle P. • Ronald P. • Daniel P. • Cheryl Q. • Shauna R. • Renée R. • Méril R.
• Joseph R. • Lise R. • Nadine R. • Audrey R. • Tiffany R. • Josie R. • Frederick R. •
Noemie R. • Josée R. • Merlyne Amelda S. • Joan S. • Fay S. • Zoe S. • Lisa S. • Claire S.
• Anne-Marie S. • Anna S. • Orly S. • Sharma S. • Claudia S. • Carol S. • Glen S. •
Moneen Pauline S. • Christina S. • Shannah S. • Alison S. • Jessica S. • Andrea S. • Eva S.
• Aleus S. • Leon S. • Diane S. • Barbara S. • Shakirah T. • Joey T. • Melanie T. •
Yves T. • Sheena T. • Shondell T. • Kathleen T. • Alla T. • Garry T. • Brenda T. • Judith T.
• Katerine T. • Clémence T. • Allison T. • Alain V. • Lina V. • Patricia V. • Anne V. •
Colomba V. • V. • Darlene W. • Gillian W. • Charlene W. • Lisa W. • JoAnne W.
• Tabitha W. • Carol W. • Juliet W. • Annie W. • Brenda W. • Pamela Elizabeth W. •
Anne-Marie Y. • Charna Y. • Christina Jung-S Y. • Jennifer Z.
14
14