Spector 360 Deployment Guide

Transcription

Version 7
December 11, 2009
Table of Contents
Deployment Guide ......................................................................................................1
Spector 360 DeploymentGuide ............................................................................................ 1
Installing Spector 360 ........................................................................................................ 3
Installing Spector 360 Servers (Details) ................................................................................... 12
Network vs. Local Service Credentials ................................................................................ 12
Installing the Databases with SQL Server Express ............................................................... 14
Installing a Full SQL Server Database ................................................................................ 20
Installing the Dashboard .................................................................................................. 23
Installing the Control Center Server ................................................................................... 27
Installing the Primary Server ............................................................................................ 29
Installing the Data Vault Server ........................................................................................ 31
Installing the Web Filter Server ......................................................................................... 36
Installing the Control Center Application............................................................................. 39
Registering Spector 360 ................................................................................................... 44
Installing Extra Servers from a Command Line .................................................................... 46
Installing the Spector 360
Installing the Spector
Recorder ......................................................................................... 49
360 Recorder on a Test Computer ...................................................... 49
360 Recorder on All Computers .......................................................... 53
360 Recorder Manually...................................................................... 56
Updating and Uninstalling ....................................................................................................... 58
Downloading the Setup Program ....................................................................................... 58
Testing the New Version on a Separate Computer ............................................................... 59
Updating from Version 6.2 ................................................................................................ 60
Updating from Version 6.1 ................................................................................................ 63
Migrating from Spector CNE .............................................................................................. 69
Importing Data from a CNE Data Vault ............................................................................... 72
Reverting to a Previous Version ......................................................................................... 76
Uninstalling Spector 360 Components ................................................................................ 77
About Spector 360....................................................................................................79
How Spector 360 Works ................................................................................................... 79
What's New in Spector 360 ............................................................................................... 82
Spector 360 Documentation.............................................................................................. 84
Running the Control Center and Dashboard ........................................................................ 85
Excluding Spector 360 from Antivirus Detection .................................................................. 86
System & Network Requirements .............................................................................91
Spector 360 System Requirements .................................................................................... 91
Server Components and the Network ................................................................................. 96
Estimating the Database Size............................................................................................ 98
Spector 360 Recorders and the Network........................................................................... 102
Deploying in a Domain Network ...................................................................................... 103
Deploying in a Windows Workgroup ................................................................................. 103
Deploying in a Novell Network......................................................................................... 106
Deploying on a Windows Terminal Server or Citrix ............................................................. 107
Client Recorders on Windows XP Home ............................................................................ 108
Troubleshooting .....................................................................................................109
Troubleshooting ............................................................................................................ 109
Installation Errors.......................................................................................................... 111
2003-2010 SpectorSoft Corporation, All rights reserved.
iii
SpectorSoft Information.........................................................................................113
Contact Us.................................................................................................................... 113
Copyrights and Trademarks ............................................................................................ 114
Index......................................................................................................................115
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Deployment Guide
Spector 360 DeploymentGuide
Install Servers
Spector 360 provides powerful tools for monitoring employees
Install Client Recorders
and improving productivity. This Deployment Guide helps you
install Spector 360 quickly and begin recording computers
immediately. Deployment consists of two main steps: (1) Install the Spector 360 Server Components and
(2) Install the Spector 360 Recorder on network computers. See How Spector 360 Works for a description
of each component. To download the Spector 360 Setup program from the SpectorSoft web site, click here.
Install the Servers and Applications.
Use the Spector 360 Setup program to install all Spector 360 Servers and the Control Center
and Dashboard applications. Start by installing the Spector 360 Database at the Database
computer. If you are new to Spector 360, start by installing all components on one computer
with 100 GB free disk space and a static IP address. More...
Install the Spector 360 Recorder on network computers.
After Server Components are installed, use the Control Center application to acquire a list of
computers and install the Spector 360 Recorder on those computers. More...
Select Start > All Programs > Spector 360 > Spector 360 Control Center.
As soon as the Recorder is installed, it begins recording. Within minutes, you can use the
Dashboard to view recorded activity on these computers. Use the Control Center to monitor
Servers, Recorders, and the Database.
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To "exclude" SpectorSoft from anti-virus/anti-spyware scanning at
computers, see Excluding Spector 360 from Antivirus Detection in this
guide.
Spector 360 allows you to assign a Recorder Profile and a Recorder
Version to each computer. You can adjust recording on computers simply
by adjusting the profile and (if you wish) update the version
automatically.
2
Installing Spector 360
One Spector 360 Setup program installs all Spector 360 Server
and Application Components. The instructions below link to
detailed install instructions for each component.

Start the Setup Program
Enter SA Password
Select Server Accounts
Run the Setup at the computer where MS SQL Server and the
Databases will be installed.
Install the Database
Install this version over a previous version of Spector 360 or
over Spector CNE.
Install the Servers
Remove any SpectorSoft recording product installed on this
computer before beginning.
Register Spector 360
Install the Dashboard
Install the Control Center
Start the Setup program:
1.
Launch the Setup program:
From the online Download page, select Run when prompted - OR Double-click the downloaded Setup program icon - OR Insert the CD in your CD drive to auto-start the Setup program.
Spector 360 requires .NET Framework version 2.0. If a message appears telling you
.NET cannot be found or needs to be upgraded, exit the Spector 360 Setup and
search for the free Microsoft .NET download on the Internet. It takes only a few
moments to download and install.
2.
Choose components to install.
If you are new to Spector 360, we recommend accepting the default selection, "All Spector 360
Components." Deselect "All Spector 360 Components" to make a different selection. Possible choices
for a new installation are:
All Spector 360 Components - OR -
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Server Components (and Control Center) - OR -
Control Center, Database, Data Vault
If you make this selection, you will need to re-run Setup to install the remaining Server Components
in order to complete step one of Deployment.
Click the Installation Notes button if you wish to read or print additional instructions before starting.
The notes will be presented again at the end of the installation. Click Next to continue.
If the Reinstall Components checkbox appears, Spector 360 components were
found on this computer. You can install over an old version, but you must install and
upgrade ALL Spector 360 components (including all Dashboards and Control
Centers) to complete the upgrade. See Updating Spector 360.
3.
Accept the license agreement.
Read the license agreement, and if you agree to the terms, click Yes to accept them. If you click No,
you will exit the Setup program.
4.
Enter your serial number.
If you are updating Spector 360, the serial number is provided. Otherwise, you'll find your Spector 360
serial number in your Spector 360 purchase confirmation email. Copy the serial number from the email
(Ctrl+C) and paste it (Ctrl+V) into the form. If you are typing the serial number, be aware that all
characters are numeric, except the 5th and 6th characters, which are letters. Click OK to continue.
4
Enter the System Administrator password.
Enter a password to use for the System Administrator account on the SQL Server Database instance
(SPECTOR360). If you are installing over a previous version of Spector 360, enter the SA password for
your existing database. The user name for the SA account is "sa." You will need SA credentials to start the
Dashboard or Control Center (with access to the Database) the first time and to update Spector 360. The
password must be six characters long and include three of the four following criteria.
A message appears if the password does not meet the criteria.

Uppercase letters
Lowercase letters
Numbers
Non-alphabetic characters, such as # ^ _ -
The SA account will be configured as the built-in master administrator of Spector 360.
5
Click Next to continue.
Do not use the following reserved characters in the System
Administrator password: / | ' " [ ] { } ( ) , ; ? * ! @ $ \ . or
<space>.
Remember this password and keep it secure! Change the password
frequently (immediately if you suspect it has been compromised).
Select Local System or Network accounts for Servers.
Choose to install Servers under the Local System or a Network account. For help making selections, see
Network vs. Local Service Credentials. If you choose "Network," you will be prompted to enter the
Network account credentials for the Server (or return to the default, Local Account setting).
The Control Center Server ALWAYS uses Network account credentials. You will be
prompted to enter credentials for a Domain Administrator, or for an
Administrator-level account defined on each Recorder computer. This gives the
Control Center Server access to manage the computers.
Install SQL Server and the Spector 360 Database.
Be sure to read Estimating the Database Size before you begin. Following the on-screen instructions to
install MS SQL Server and the 360 Database files. Click the links below for more details.

If you are installing Spector 360 with SQL Server 2005 Express, click here.
The Setup will also install the Spector 360 SQL Agent.

If you are installing Spector 360 with full SQL Server 2005, click here.
You will be asked to set the STORAGE database size.
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If you are using a Network Account for the SQL Server service, when you are prompted, enter the account
credentials. If you are prompted to open ports in the Windows XP firewall, click OK. Allow the Database
installation to complete, and then click Finish.
Install the Dashboard.
Click Next to begin the installation. Follow on-screen instructions. If you need more help, click here. You
will be prompted to specify the Spector 360 Database instance in the format computer\SPECTOR360. Be
sure to name the computer where you installed the Spector 360 Databases (in the step above). Click OK.
Finish the Dashboard Setup by clicking Finish.
Install the Server Components.
If you are installing over existing 360 Servers, you will be prompted to stop each
Server before installing it. If you selected a Network Account for a Server, you
will be prompted to enter the account credentials.
1.
Choose an installation path for Server Components.
If you are installing all components, this will be the base path to your Spector 360 server installation.
The default folder is C:\Program Files\SpectorSoft\Spector 360. Use the Browse button if you wish to
select a different destination. You will have the opportunity to direct the installation of each
component to a different computer as you proceed in the Setup.
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Click Next.
2.
Download Setup files.
Click Next and wait for the files to download.
3.
Install Servers, starting with the Control Center Server (CCS).
Make sure you supply Domain Network Administrator credentials, or credentials for another
established login that is a member of each computer's Administrators Group. For CCS installation
details, click here.
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4.
Prepare to unlock.
A message appears telling you that an unlock code for the number of computer licenses purchased
will be required at the end of this installation. The unlock code will arrive via email after you register
the installation. Click OK.
5.
Install the Primary Server.
Choose this computer or another computer. For details, click here.
6.
Install the Data Vault Server.
Choose this computer or another computer. For details, click here. You will need to specify the File
Storage Location (Base Path) where captured Screen Snapshot and Email Attachment files will be
stored.
7.
Install the Web Filter Server.
Choose this computer or another computer. For details, click here.
8.
Wait for all services to be installed.
When all selections have been made, wait as the Server Components are installed and the services are
started.
Install the Control Center application.
For Control Center installation details, click here. Start the Control Center wizard. Follow on-screen
instructions to install this application. You must install a Control Center on the computer where the Spector
360 Database resides for Database Management purposes.
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To register Spector 360:
When the Serial Number Registration panel appears, installation of the Spector 360 Server Components is
complete. You are now required to register your Product Serial Number. If the computer is connected to the
Internet click the Register button to request the Unlock Code. If the computer is not connected to the
Internet or you wish to register later, click Close. Skip to Step 4 below. You need to register and unlock
Spector 360 before you can use it.
You can complete the installation without registering at this time. You will have to
register and unlock Spector 360 before you can use it. See Registering Spector 360
for instructions on registering later.
1.
Click Register.
See Registering Spector 360. Within a matter of minutes, an Unlock Code will be sent in an email to
the address of the owner of the Spector 360 serial number.
2.
Enter the unlock code.
Copy (Ctrl+C) the Unlock Code from the email you receive (after registering) and paste it (Ctrol+V)
into the "Unlock Code" input box on the registration page. After pasting in the Unlock Code, click
Unlock to complete the registration.
3.
Check the number of validated license.
A message tells you that your serial number is validated for the number of licenses you purchased.
Click OK.
4.
Read the Post-Installation Notes.
The setup ends with notes open. Print the notes if desired and close the file.
5.
Click Finish.
If you have trouble successfully installing the Spector 360 services, you
may need to adjust your endpoint antivirus software settings. See
Excluding Spector 360 from Antivirus Detection.
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Next Steps:
Now that Spector 360 is installed, your next steps are to:

Test the Server Components.
Make sure all services are running and components are communicating.

Install Recorders. More...
Begin configuring and installing the Spector 360 Recorder on network computers.
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Installing Spector 360 Servers (Details)
Network vs. Local Service Credentials
The Setup program installs Windows services for the SQL Server, Primary Server, Data Vault, Web Filter
Server, and Control Center Server. Some of these services rely on account credentials to access other
computers and/or the SQL Server (database) data. Be sure to use credentials that have appropriate access to
the computer(s) the Server needs to access. Later on in the Setup procedure you will be prompted to supply
the account credentials for the network installation. The Setup program automatically creates SQL database
credentials for a Servers that access the Database, based on the account you select.
If you plan to install all Server Components on one computer:
Select Local System for all components. The component services will be installed to run under the Local
System account. This is the easiest configuration, if the computer can handle the needs of the Spector 360
Databases in terms of disk space and processing power. Click Next to proceed.
If you plan to install Server Components on different computers:
Select Network for component services you would like to install and run under one or more network
accounts. Network credentials allow a service read/write permission on another computer. Make your
selections on this panel and click Next to continue.
Note: Setup ALWAYS prompts for the Control Center credentials, which should be for a
Domain Administrator level network account. It is NOT necessary to request a Network
installation for the Primary Server if it will be running on a separate machine.
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Network vs. Local Service Credentials
SQL Server - The safest configuration is to install the SQL Server, the 360 Databases, and the File
Storage Folder on one computer. Use network credentials if you plan to install any of these on a separate
computer, or you want to be able to Backup or Archive data to a machine different from the one the current
STORAGE database is running on.
Primary Server - Generally this service can run under the local system account.
Data Vault - Requires access to the Database computer and the File Storage Folder. If you want to
store Screen Snapshots and Email Attachments (which can take up a lot of space) on a separate machine
from the Database machine, use a network account for the Data Vault (DV) service. Also, if you have a
large system and plan to install multiple DV Servers to maximize performance, select a network account
installation.
Web Filter Server - Requires access to the Database computer. If you have thousands of web sites to
filter and would like to install the Web Filter Server on a separate machine from the Database to maximize
performance, or if you plan to install multiple servers, select a network account installation.
Control Center Server - MUST run under a Network Domain Administrator (or equivalent) account.
The account must provide Administrator-level privileges on all network computers running the Recorder.
With these privileges, the Control Center can fully monitor the status of and configure Client computers.
If you change the default selection, a message appears before installation of each service allowing you to
change back to the Local System Account before continuing. Click Yes to keep your Network selection.
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You can change the service account later.
You can change the account under which any service runs (and change from local
to network or vice versa) after installation. Use the Control Center's Server tool.
Next:
Return to Server Component Steps
Installing the Database
Installing the Databases with SQL Server Express
If you have purchased fewer than 1,000 computer licenses, the installation includes Microsoft SQL Server
Express 2005 with a SpectorSoft SQL Job Agent. If you have purchased 1,000 or more computer licenses,
see Installing the Databases with Full SQL Server.
The location where you install the Spector 360 Databases must be accessible to
all computers running the Dashboard or Control Center. The Dashboard relies on
connection to the database.
If you are upgrading Spector 360:
Use the previous SA password. See Updating Spector 360. If you are upgrading
from Spector 360 Version 6.1, the Setup will automatically moves data from the
old MSDE instance to the new SQL Server instance and uninstalls MSDE.
To install the Spector 360 Database:
1.
A message informs you that Setup will install Spector 360 Databases and MS SQL Express or full MS
SQL Server after checking for the required disk space. Click Next to begin.
If the Setup determines that there is not enough free space for this installation, a message will appear.
You should have ample free disk space if you have accounted for the Spector 360 Requirements and
Estimating the Database Size.
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2.
Select an installation path for SQL Server and for the 360 Database files.
Accept the default location for the SQL Server installation AND for the Spector 360 Database files
(C:\Program Files\Microsoft SQL Server) or Browse to and select a different location and click OK.
The MS SQL Server files and the 360 Database files can be installed at different locations, but must be
in constant communication. Use Network Account credentials for the SQL Server service if
components will be distributed. Click Next to proceed. If a selected installation path does not exist,
respond Yes at the prompt to create it.
The Spector 360 database is given the instance name SPECTOR360. The edition
of SQL Server installed depends on the number of computer licenses you have
purchased.
3.
You may be prompted to download files.
If the computer you are installing on is connected to the Internet, the latest components will
automatically be downloaded from SpectorSoft, and you can skip this step. If you receive the
following prompt, make sure the computer is connected to the Internet, and then compare the "Current"
version supplied by this Setup program to the "New" version found at the web site. Click Next.
15
The database version you are about to install is displayed as the "Current"
version on this panel. Downloading is necessary only when a newer version is
available at the SpectorSoft web site.
4.
Wait as SQL Server is installed.
Wait as files are downloaded, extracted; the SQL Server Database is installed, configured and tested;
and various scripts are executed.
5.
Install SQL Agent Setup (SQL Server 2005 Express only).
If your installation includes SQL Server 2005 Express, the Spector 360 SQL Agent Setup Wizard now
begins. Click Next to start.
6.
Select an installation folder for the SQL Agent.
The default location is C:\Program Files\Spectorsoft\Spector 360 Sql Agent\. Click Browse to navigate
to and select a different location for the SQL Agent.
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If you wish, click Disk Cost to determine disk space on available drives. Space required by the SQL
Agent appears in the "Required" column, next to "Available" disk space, followed by the "Difference"
between Available and Required. From this panel, click OK to return to Select Installation Folder.
Click Next to accept the Installation Folder and continue.
7.
Click Next to Confirm the Installation
Wait for the Agent to be installed.
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8.
Click Close when the installation of the SQL Agent is complete.
9.
If you have selected Network credentials for the SQL Server, you are prompted to confirm your
choice. Otherwise, the installation continues. Click Yes to continue installing the service under
network credentials.
Click No to use the Local System Account.
If you select Yes, enter the account credentials for the SQL Server service. Use the format
DOMAIN\USENAME.
10. Wait as the Setup tests the SQL Server, copies files, and executes scripts.
11. If you have Windows XP, a message tells you that Ports 1055 and 1434 will be opened in your
Windows XP Firewall to allow access to the Spector 360 Database. Click OK.
12. When Spector 360 Database setup is complete, click Finish.
The Setup proceeds to installation of the Dashboard application.
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The SQL Server instance takes the name computer\SPECTOR360, where computer
is the name of the machine where the database is installed.
Next Step:
Installing the Dashboard
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Installing a Full SQL Server Database
If you have purchased SQL Server with Spector 360, the provided installation includes the full Microsoft
SQL Server 2005. If you will be using a separately purchased Microsoft SQL Server 2005 (Standard or
Enterprise), the installation prompts you to locate the MS SQL Server install files. If you are installing SQL
Server 2005 Express, see Installing the Database with SQL Server Express.
The location where you install the Spector 360 Databases must be accessible to
all computers running the Dashboard. The Dashboard relies on connection to the
database.
If you are upgrading Spector 360
Use the previous SA password. If you are upgrading from Spector 360 Version
6.1, the Setup will automatically move data from the old MSDE instance to the
new SQL Server instance and uninstall MSDE.
To install the Spector 360 Database:
1.
If you have purchased Spector 360 without the SQL Server Database, the Setup prompts for SQL
Server installation files that it can use to configure the Spector 360 Database. Click Browse to
navigate to and select the location of your SQL Server install location or install media.
If you have purchased MS SQL Server with Spector 360, this prompt does not appear.
2.
A message informs you that Setup will install Spector 360 Databases. Click Next to begin. If the
computer you are installing on is connected to the Internet, the latest components will be downloaded
20
Installing a Full SQL Server Database
from SpectorSoft.
If you are prompted to download files, make sure the computer is connected to
the Internet, and then compare the "Current" version supplied by this Setup
program to the "New" version found at the web site.
3.
Accept or change the installation paths for MS SQL Server and the 360 Database files.
Accept the default location for the SQL Server installation AND for the Spector 360 Database files
(C:\Program Files\Microsoft SQL Server) or Browse to and select a different location and click OK.
The MS SQL Server files and the 360 Database files can be installed at different locations, but must be
in constant communication. Use Network Account credentials for the SQL Server service if
components will be distributed. Click Next to proceed. If a selected installation path does not exist,
respond Yes at the prompt to create it.
4.
Select the Initial Database Size.
The Initial Database Size determines the maximum size of STORAGE databases. Refer to Estimating
the Database Size for information on how to calculate a database size and the amount of disk space
required. When your first STORAGE database reaches the size selected here, it "clones" to create a
new database of the same size.
Click Next to proceed. Wait for database script execution to run.
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The Spector 360 database is given the instance name SPECTOR360. The edition
of SQL Server installed depends on the number of computer licenses you have
purchased.
5.
You may be prompted to download files.
If you have downloaded the Setup program from the SpectorSoft web site and are installing for the
first time, the latest files are automatically downloaded, and you can skip this step.
The database version you are about to install is displayed as the "Current "
version on this panel. Downloading is necessary only when a newer version is
available at the SpectorSoft web site.
6.
SQL Server installation begins automatically.
Wait as files are downloaded, extracted, the SQL Server Database is configured and tested, and scripts
are executed. This process can take time.
7.
Wait as SQL Server Service Paks are installed.
8.
Wait as the Spector 360 Database files are copied and scripts are executed.
9.
When Spector 360 Database setup is complete, click Finish.
The Setup proceeds to installation of the Dashboard application.
The SQL Server instance takes the name computer\SPECTOR360, where
computer is the name of the machine where the database is installed.
Next Step:
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Dashboard with Servers
The Dashboard installs with the Server Components as part of a
Dashboard-only Install
complete Setup. You can use the Setup program to install ONLY
the Dashboard on managers' computers on the network. These
managers will use the Dashboard to access and view recorded activity. See the Spector 360 Dashboard
Guide.
The Spector 360 Dashboard requires Microsoft .NET Framework (DNF) and Microsoft Data Access
Components (MDAC). If the Setup program does not find the correct .NET component, it displays a
message and you must download and install it. Setup automatically installs MDAC if it is not found. If the
components already exist on the computer, the Setup does not install them.
To install the Dashboard:
1.
Following Database installation, click Next and wait for Setup to prepare the Dashboard installation.
2.
If you are prompted, download newer Spector 360 Dashboard files from the SpectorSoft web site. If
the "Current" version is the latest version available, you will NOT see this prompt. Wait as files are
downloaded.
3.
Click Next at the install wizard welcome to start the installation.
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4.
Choose a destination folder for the Dashboard program:
The default location is C:\Program Files\Spector 360\Spector 360 Dashboard. If you wish, click
Change to navigate to a different location. Select a location or type a path next to "Folder name," and
click OK.
Click Next to accept the destination folder.
5.
Install the application:
Confirm the setup type and destination folder. Click Back to make changes. Click Install to proceed.
Wait for the application to be installed.
6.
Specify the Spector 360 Database this Dashboard will access:
Enter computer\SPECTOR360 where computer is the name of the computer where you have installed
the Spector 360 Databases. If you are installing all components on this computer, use this computer's
name. Click the [...] button to select computer\SPECTOR360 from a list of computers with SQL
Server.
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7.
If you wish, click Connect to test the current computer's ability to connect to the SQL Server instance
you selected. Login to the database using the System Administrator sa login name and the password
you defined in the Database Setup step above. Click OK.
A message tells you if the connection was successful. Click OK. Even if the connection is not
successful, you can continue setting up the Dashboard. You will get a chance to enter database and
connection information later. Also, see Installation Errors.
Click OK to accept the Spector 360 SQL Server instance.
8.
When the install wizard has completed, click Finish.
If you are installing all Server Components, continue with the Control Center installation.
25
Proceed with Server Installation.
Note: After installing the Dashboard, create a Dashboard login for each manager. See
Running the Control Center and Dashboard.
To start a Dashboard-only install:
1.
Run the Setup sp360setup*.exe program.
Make sure you are using the same version you used to install the Spector 360 Database. Double-click
the downloaded program icon or insert the CD in your CD drive to auto-start the Setup program.
If any Spector 360 for Network components have been installed on this computer, you are prompted
to choose to uninstall or reinstall components.
2.
Deselect "All Spector 360 Components" and select only Dashboard for installation.
3.
Read the license agreement, and if you agree to the terms click Yes to accept them.
4.
Enter your 16-character Spector 360 serial number and click OK. You will NOT have to re-register
and unlock the installation if the Server Components are already registered.
5.
Follow the installation wizard steps (as shown above) until you are prompted to Finish the installation.
You may be prompted to restart the computer.
Next:
Installing the Control Center
26
Installing the Control Center Server
Installing the Control Center Server
Install the Control Center Server BEFORE you install other Servers and the Control Center application.
Click Next to begin the Server portion of the installation and wait for files to download.
The Control Center Server (CCS communicates with network computers and the Control Center
Application. This Server must be running to handle communication with computers and remote
configuration and installation of the Recorder on computers. Although multiple Control Center applications
can be installed, only one CCS is installed.
To install the Control Center Server:
1.
A message informs you that a Windows service will be installed on this computer to give the Control
Center regular status updates on the computers you will be recording. Click OK.
In order to retrieve information about network computers, the CCS requires
Administrator privileges on those computers. Ideally, you have a Domain
Administrator account or an account that has Administrator privileges
established as a member of the Administrator group on each computer. See
Server Components and the Network.
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2.
Set the credentials for the CCS to use.
If you provided Network credentials for the SQL Server service, a message appears asking if you
would like to reuse the credentials. Click Yes to reuse the credentials entered before and go on to Step
3 Click No to enter different network credentials.
If you have not provided credentials, in the Account Information box, enter the User Name in the
format DOMAIN\USER and enter the Password twice. Use Domain Administrator or equivalent
credentials. Click OK.
3.
A message informs you that you will need to register your serial number and obtain an unlock code.
Click OK.
4.
Continue on to Installing the Primary Server.
Next:
Installing the Primary Server
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The Primary Server communicates with all Spector 360 Recorders to provide licensing and software
updates. A Recorder will not operate properly unless it has a license and can establish network connection
to the Primary Server.
To install the Primary Server:
Select where to install the Primary Server:

Install on This Computer - Install this Server on the current computer.

Install on Another Computer (enter the computer name in field below) - Direct the installation to
another computer. Click the Browse button to browse the network and select a computer, or enter a
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name in the Computer Name field. You must be logged in under administrator credentials for the
computer.

Primary Server is Already Installed (enter computer name in field below) - Use this option ONLY
when you have already installed the Primary Server for this version of Spector 360.

Computer Name - If you do not choose "Install on This Computer," enter the Computer Name where
the Primary Server will be or is installed.

Browse - Click this button to locate and select a computer on the network.

Install PS Service with Network Credentials - Check this option to install the Primary Server
Windows service under network account credentials (not usually necessary). Clear thi0s option to use
the Local System Account.

Credentials - When you click the Credentials button, the Account Information box appears. This
prompt also appears if you click Next with "Network Credentials" checked and have not supplied
them. Supply the domain\username and password for the network account. Click OK.

Reuse Credentials - If you have already supplied network credentials for the CCS and click Next with
"Network Credentials" checked, a prompt asks if you want to reuse those credentials. Click Yes to
continue using the same credentials (you don't have to enter them again) or No to go the Account
Information box and enter different account credentials.
Click Next to continue the Setup. If a Primary Server was previously installed, you are prompted to stop it
now in preparation for reinstallation. Click OK.
Continue on to setup the Data Vault.
30
Installing the Data Vault Server
Next:
The Data Vault Server receives recorded activity from
Recorders across the network, sends Email Attachment and
Screen Snapshot files to File Storage folders, and processes the
"raw" recorded data for insertion into the Spector 360 Database.
If unable to connect to the Data Vault, a Recorder will continue
to record and store the recordings locally until the Data Vault is
accessible. This Server must be running for recorded activity to
be stored in the Spector 360 Database and appear in the
Dashboard.
If you are using Setup to install ONLY a Data Vault Server, see
below.

If you direct the Data Vault Server installation to a computer remote from where
the Spector 360 Setup is being run, the C$ Administrator share must be enabled on
that remote computer or the service cannot be installed.

If you install the DV service separately from the Spector 360 Databases, be sure to
install it using Network Credentials. This ensures the Windows DV service will have
access to the SQL Server database instance.
To install the Data Vault Server:
1.
Locate the SQL Server
31
2.
Select a location for installing the Data Vault (DV) service.

another computer. Click the Browse button to browse the network and select a computer, or enter
a name in the Computer Name field. You must be logged in under administrator credentials for the
computer.
Data Vault is Already Installed (enter computer name in field below) - Use this option ONLY
when you have already installed a Data Vault for this version of Spector 360.
3.

Computer Name - If you do not choose "Install on This Computer," enter the Computer Name
where the Data Vault will be or is installed.

Install the Data Vault with Local or Network Credentials.
Install DV Service with Network Credentials - Check this option to install the service under network
account credentials. Clear this option to use the Local System Account.

32

Reuse Credentials - If you have already supplied network credentials for the CCS or Primary
Server and click Next with "Network Credentials" checked, a prompt asks if you want to reuse
those credentials. Click Yes to continue using the same credentials (you don't have to enter them
again) or No to go the Account Information box and enter different account credentials.
Click Next to continue the Setup.
4.
Specify the File Storage Location.
Specify the base path to the location where Screen Snapshots and Email Attachments will be stored.
The default path is C:\Spector360Data. If you wish, use the Browse button to find and select another
location. Click Next to continue.
33
The File Storage location (Base Path) requires approximately 500 MB free disk
space per user / per month. For example, to store 2 months of data for 30 users
would require 500 * 30 * 2 = 30000, or 30 GB. The DV Service credentials must
have full access to read and write files at this location. In addition, you will need to
"share" the location with other Dashboard users.
5.
Continue on to install the Web Filter Server. All services are installed following the last Server
prompt.
To install ONLY the Data Vault Server:
Be sure to install the Database and Control Center Server (CCS) before installing the Data Vault. If you use
more than one Data Vault Server, each must communicate with the Database using the SAME network
credentials. Select the Data Vault from the Select Components panel, or use a command line to install.
Accept the License Agreement and enter your Serial Number before following the steps below.
You can also install extra Data Vault and Web Filtering Servers from a
command line. See Installing Extra Servers from a Command Line.
1.
34
Enter the computer where the Spector 360 SQL Server instance resides. Enter the SA password. Click
Next.
2.
Wait for a script to test the connection.
3.
Select a Local System or Network account to run this Data Vault Server service. If you are installing
a Data Vault at a different computer from the central Spector 360 Database, select Network.
4.
Choose your Spector 360 Server installation path. This is the path where software will be installed on
the computer you select. Click Yes if necessary to create the path.
5.
Select Install on This Computer to install Data Vault Server on the current computer. Select Install
on Another Computer and enter the computer name if you are not running Setup on the computer
where you want this Data Vault to reside.
6.
If you are installing the Data Vault separately from the Database, click the Credentials button. Enter
Network account User Name and Password. Click OK. Click Next. If required, an exception is added
to the Windows firewall rules at port 16769.
35
7.
Choose the File Storage Location for this Data Vault, by default C:\Spector360Data. The Data Vault
will store Screen Snapshots and Email Attachments at this location. If you are using a centralized
Database with File Storage location, you can use this Data Vault's Control Center after installation to
change the path to the central location.
8.
Wait as files are installed. Click Finish.
Next:
Install the Web Filter Server
Installing the Web Filter Server
OPTIONAL. The Web Filter Server enforces Web
Filtering rules. Computers where the Recorder is installed
query the Web Filter Server before accessing the Internet,
and the Web Filter Server applies filtering rules provided by
the Spector 360 Database. If you will not be using Spector
360 Web Filtering, there is no need to install this component.

If you direct the Web Filter Server (WFS) installation to a computer remote
from where the Spector 360 Setup is being run, the C$ Administrator share
must be enabled on that remote computer or the service cannot be installed.

If you install the WFS service separately from the Spector 360 Databases, be
sure to install it using Network Credentials. This ensures the service will have
access to the SQL Server database instance.

To use the centralized Web Filtering feature, you must enable Server Web
Filtering in the Recorder's Computer Profile under the "Block" tab. Do this from
the Control Center's Computers tool.
To install the Web Filter Server:
1.
36
Select where to install the service.
Installing the Web Filter Server

another computer. Click the Browse button to browse the network and select a computer, or enter
a name in the Computer Name field. You must be logged in under administrator credentials for the
computer you select.

Data Vault is Already Installed (enter computer name in field below) - Use this option ONLY
when you have already installed a Data Vault for this version of Spector 360.

Computer Name - If you do not choose "Install on This Computer," enter the Computer Name
where the Data Vault will be or is installed.

2.
Install the Data Vault with Local or Network Credentials.
Install DV Service with Network Credentials - Check this option to install the service under network
account credentials. Clear this option to use the Local System Account.

37

Reuse Credentials - If you have already supplied network credentials for another server and click
Next with "Network Credentials" checked, a prompt asks if you want to reuse those credentials.
Click Yes to continue using the same credentials (you don't have to enter them again) or No to go
the Account Information box and enter different account credentials.
Click Next to continue the Setup.
3.
If the WFS was previously installed, you are prompted to stop it now in preparation for reinstallation.
Click OK.
4.
When you are ready, click Next on the Setup Web Filter Server panel to continue. Wait as all
remaining Server Components are installed.
Continue on to set up the Control Center application.
Next:
Installing the Control Center Application
38
Control Center with Servers
The Control Center application installs with the Server
Control Center-only Install
Components as part of a complete Spector 360 Setup. You must
install a Control Center on the Spector 360 Database computer to
manage Databases. You can also use the Setup program to install ONLY the Control Center on
administrators' computers on the network. These administrators will use the Control Center to manage
Recorders, the Database, Web Filtering, and/or Event Alerts. See the Spector 360 Administrator's
Guide.
The Spector 360 Control Center requires Microsoft .NET Framework (DNF). If the Setup program does
not find the correct .NET component, it displays a message and you must download it from the Microsoft
web site and install it.
To install the Control Center with Servers:
1.
At the Welcome pane, click Next to continue.
2.
Select the Control Center Installation Folder
If you want to change the Control Center installation folder, click Browse and navigate to and select a
new folder. The default is C:\Program Files\SpectorSoft\Spector 360 Control Center(v70).
39
If you want to check disk space, click Disk Cost.
Select Everyone to allow any logged in user to access the Control Center.
Select Just me to allow ONLY the current Windows user to access the Control Center.
Click Next to continue, Back to return to the previous panel, or Cancel to exit.
3.
Confirm the installation.
Click Next to continue, Back to return to the previous panel, or Cancel to exit.
4.
40
Wait for the application to be installed.
5.
When the installation is complete, click Close.
Continue on to Registration.
To install the Control Center only:
All Server Components should already be installed.
1.
Run the Spector 360 Setup program.
Accept the License Agreement and enter the Serial Number, if necessary, before following the steps
below.
2.
Choose an installation path for the Control Center application.
3.
Identify the location of Control Center Server. Enter the computer name where you initially installed
the servers, or click Browse to find the Server computer on the network. Click Next to continue.
41
4.
Confirm that you are NOT installing the Control Center Server, and verify that this server and the
Primary Server are located and accessible on the network. Click Yes.
5.
Verify that the Primary Server is already installed. Enter the name of the Primary Server computer.
Click Next.
6.
Locate the Spector 360 SQL Server instance. Click Next.
7.
Locate the Data Vault Server. Click Next.
42
8.
Locate the Web Filter Server (screen similar to above). Click Next.
9.
Wait for the files to install.
10. Click Finish. The Control Center application is now installed.
Next:
Registering and Unlocking
43
Registering Spector 360
You must register your serial number with SpectorSoft to run Spector 360. When you register, you receive
an Unlock Code by email that enables deployment of the Spector 360 Recorder for the number of licenses
purchased. You will NOT be able to install the Recorder and capture activity without the Unlock Code. If
the Setup computer did not have the Internet connection required to register, or if you chose to "Finish" the
Setup before registering, follow these instructions.
To register your Serial Number:
1.
Open the Serial Number Registration panel:

At the computer where the Primary Server is installed, double-click the system tray icon for the
Primary Server. On the Primary Server Administration window, click Register SN - OR -

Open the Control Center application. Select the Computers > Manage Computer Licenses.
Select Register Serial Number from the Task Navigation pane, or click Register on the toolbar.
Start > All Programs > Spector 360 > Spector 360 Control Center
2.
If the computer is connected to the Internet:
Click the Register button on the Serial Number Registration panel. A web browser window
automatically opens to Step 2 of 2 of the online SpectorSoft Registration procedure. Your registration
information has been sent.
If the computer is NOT connected to the Internet:
At the Serial Number Registration panel, use the Copy button to copy the Serial Number and paste it
into a document. Copy the Registration Code number and paste it into the document. Take the
document with these numbers to a computer that has Internet connection. Open a web browser to
the SpectorSoft Registration page on the Internet:
44
Registering Spector 360
http://www.spectorsoft.com/support/360_register.asp
Follow the instructions to use your Serial Number and Registration Code to register.
3.
Wait to receive the Unlock Code in an email.
When you register, an email is sent to the address of the contact who made the SpectorSoft purchase.
When the email arrives, open it and double-click on the Unlock Code in the body of the email. Use
Ctrl+C to copy it.
The email containing the Unlock Code is sent to the email address of the contact
who purchased Spector 360.
4.
Paste the Unlock Code in the field on the Registration panel.
Use Ctrl+A and Ctrl+C to copy the unlock code from the email. Use Ctrl+V to paste the code directly
in the field at the bottom of the Serial Number Registration panel.
If you are at a different computer, paste the Unlock Code into a document and transport the document
to the Primary Server or Control Center computer, where you can paste the Unlock Code in the field at
the bottom of the Register Serial Number panel.
5.
Click the Unlock button below the unlock field.
If Spector 360 is successfully unlocked, a message confirms the number of Client Licenses for which
your Serial Number is valid. Click OK. The Serial Number and licenses should now be available in
both the Primary Server Administration window and in the Control Center's Manage Computer
Licenses window.
45
Installing Extra Servers from a Command Line
It's possible to install an additional Data Vault or Web Filter Server from the Spector 360 Setup program.
You can either run the Setup program after installing the base Server Components and select ONLY the
Data Vault or Web Filter Server, or you can run the Setup program from a command line.
To install servers from a command line:
1.
Download the Setup program to a hard drive, if necessary. (You can do this at the SpectorSoft web site
using your serial number.)
2.
Select Windows Start > Run and type cmd in the run box. Press Enter.
3.
At the console prompt, navigate to the folder where the Setup program exists and use the following
command:
sp360setup70.exe /e
If you have already installed the Server Components, the Setup program launches to the Extra
Servers panel.
4.
Check the type of Server you wish to install. Click Next.
5.
Agree to the License Agreement.
6.
Enter your serial number. If you are running Setup from where Server Components are already
installed, the serial number will appear.
7.
Enter the computer where Spector 360 Database (SQL Server instance) is installed. Type the SA
Password to the Database. Click Next.
46
Installing Extra Servers from a Command Line
8.
Choose whether to install the Server under the Local System or Network Account credentials. If the
Data Vault or WFS will be installed on any computer OTHER than the Database computer, select
Network.
9.
Choose your Spector 360 Server installation path. This is the path where software will be installed on
the computer you select.
10. Select the computer where you want to install the Server.
Install on This Computer: Install the Server on the computer where you are running the Setup.
Install on Another Computer: Install the Server on a computer remote from where you are running
the Setup. Enter the computer name.
[Server] Is Already Installed (enter computer name in field below). Use this option when the service
is already installed and you do not want it to install another instance.
47
11. Click Credentials and enter the Network credentials to use for the Server. Click Next.
If you are installing a second Data Vault, use the SAME network credentials for
both Data Vault Servers. If you are installing a second WFS, use the SAME
network credentials for both WFS Servers.
12. If the Server was previously installed on the computer, a message appears. You can choose to stop the
Server and reinstall it.
13. Follow instructions to complete the installation. The Server icon should appear in the system tray of
the computer where it is installed.
Be sure to ADD the server to the Control Center. To have Client Recorders use
the extra Server, you will need to change the Recorder Profile Server Settings to
name the extra Server computer. See the Administrator's Guide for these
procedures.
48
Installing the Spector 360 Recorder on a Test Computer
Installing the Spector 360 Recorder
Once the Server Components are installed, registered, and unlocked, you can begin installing the Spector
360 Version 7 Recorder on computers you wish to monitor. If you are updating Spector 360, the new
Spector 360 Control Center will display your previous computer list. This topic tells you how to install a
"test" Recorder on a computer. You must have a license for each computer receiving a Recorder
installation.
To "exclude" SpectorSoft from anti-virus/anti-spyware scanning at computers,
see Excluding Spector 360 from Antivirus Detection in this guide.
Recorder software on all computers must be upgraded to version 7.0 or greater.
Older versions will not deliver data to your new Spector 360 installation until they
have been upgraded. You do NOT need to uninstall the old Recorder from a
computer before installing the new version.
To install a test Recorder on a computer:
To test communication, recording, and profile settings, begin by installing the Recorder on one or two
"test" computers.
1.
Open the Control Center.
Select Windows Start > All Programs > Spector 360 > Spector 360 Control Center. It is not
necessary to log in to the Database to install Recorders. Either cancel the login panel or enter your
Database (initially, the SA) credentials.
2.
Open the Add New Computers Wizard.
a.
In the Control Center, select the Computers tool from the lower left pane.
b.
Select Manage Computers in the upper left pane. The Control Center opens to the Manage
Computers view.
49
c.
3.
Select Add Computers from the left Task Navigation pane or click New on the Toolbar.
On the first wizard panel, click Next.
The wizard leads you through the steps necessary for acquiring your computer list and installing the
Recorder. You may want to start by installing and testing the Recorder on one test computer.
4.
Choose how to acquire the computers.
To install one Client Recorder for testing purposes, select the top option, Type one or more
computers names. Click Next. Other installation options are described in the Spector 360
Administrator's Guide.
You can use the Add Computers wizard multiple times to build a complete
computer list. Computers already in the list will not be added again.
5.
Add a computer.
Click the Add button. In the field that appears, Type the domain name in the Domain field. Click in the
Computer Name field and type the name of the Windows machine as known on the network. Leave the
DEFAULTGROUP selection as is. You can define groups and move computers to them later. Press Enter
on your keyboard to add this computer. Click Next.
50
6.
Schedule the Recorder installation.
The next panel allows you to skip installation for now or set an installation schedule. For your test
installation, select Schedule installation for and set the schedule to about five minutes in the future.
For now, leave "Don't automatically update the Spector Recorder" selected. Click Next.
7.
Select a Recording Profile.
The profile determines recording settings on the computer — when to take snapshots, which programs
to record, whether to enable Web Filtering, and so on. At first, only the Initial Profile provided with
Spector 360 is listed. If you choose "Don't assign a Recording Profile or Build to these computers," the
wizard closes, and the computer is added to the list. Default settings will be used for installation (or no
installation will take place). To install a test Recorder, leave the Initial Profile selected and click Next.
51
8.
Select a Recorder Version.
Make sure you select the latest (new) Recorder version. Click Next.
9.
Save your changes.
On the final panel click Finish. Your test computer has been scheduled for a Recorder installation.
Wait several minutes for the Control Center Server to accomplish the task.
10. The computer restarts.
As soon as the computer restarts, the Spector 360 Recorder has been fully installed and should start
recording. View the recorded activity from a Spector 360 Dashboard (Windows Start > All Programs
> Spector 360 > Spector 360 Dashboard). The "Troubleshooting" section in the Spector 360
Administrator's Guide provides help with Recorder installation and data delivery problems you might
have.
52
Installing the Spector 360 Recorder on All Computers
Observe how your antivirus / anti-spyware software handles the installation
and presence of the Recorder on a test computer. You may need to configure
an ongoing exclusion to avoid detection and maintain "stealth." See Excluding
from Antivirus Detection.
To complete Spector 360 deployment, you must install or reinstall the Spector 360 Recorder on all
computers you plan to record. A license is required for each computer receiving an installation. Follow the
directions below for installing on ALL computers, or creating a list of all computers and then installing on
SELECT computers.
You can test communication, privileges, and Windows services on a computer
BEFORE or AFTER attempting to install the Recorder by using Run Computer
Diagnostics (under Manage Computers). See the Administrator's Guide.
To list all computers and install the Recorder automatically:
There are several options for installing on multiple computers. Select Computers and Manage Computers
in the Control Center.
1.
Select Add Computers.
If you have not listed all computers, follow the instructions to step through the Add Computers wizard
(as described in Installing on a Test Computer).
2.
Acquire a complete list of network computers.
The best sources for building a complete list of network computers are "Active Directory," "Network
Discovery," or "Import a list of computer names." You will want to include computers where an older
Recorder is already installed, since the Recorder MUST be updated to work with Spector 360
installation.
3.
Edit the list, if necessary.
The Add Computers wizard allows you to edit the list you are adding to include ONLY the computers
53
you wish to record. Alternatively, you can create a list of ALL computers without scheduling
recording, and install the Recorder later, as described below.
4.
Complete the wizard.
Once you approve the list of computers, you can schedule the installation, select automatic Recorder
updates if you wish, and assign a profile to ALL computers in the list. The provided Initial Profile
provides optimal and efficient recording settings, but does not enable Web Filtering. Select the latest
Recorder Version (7XXX) supplied with your Spector 360 Installation. Earlier versions will NOT
work with the new installation.
The default profile setting is Reboot Client Computer After Installation. Computers
will restart to complete the scheduled installation. You can disable this setting in
the Recording Profile from the General Options > Client Options panel. The
installation will then be complete when users themselves restart their computers.
Select from the Computers list for installation.
If you prefer, create a list of computers (as described above) and then select computers for Recorder
installation. From the Control Center's Manage Computers:
1.
Select (highlight) computers to receive an installation.
You can select one, several (Shift or Ctrl) or all computers (Ctrl+A) to receive a Recorder installation.
If you set up Groups of computers, you can select one or more Groups to receive installation.
2.
Select Install the Recorder.
Select this command from the Task Navigation pane or from the context (right-click) menu.
3.
Set a time for the installation.
See Scheduling an Installation in the Administrator's Guide. When you click OK, the Recorder
Install task is "Pending" in the Computers list until the scheduled time.
54
4.
Confirm reinstallation of Recorders, if necessary.
If one or more of the selected computers detects a previous Recorder version, a message appears.
Click Yes to install the new Recorder over the old version, or No to cancel the installation.
The computers selected to receive an installation will use either the Recorder profile and version that has
already been assigned to them, or they will use the defaults.
Observe how your antivirus / anti-spyware software handles the installation and
presence of the Recorder. You may need to configure an ongoing exclusion to avoid
detection and maintain "stealth" at recorded computers. See Excluding from
Antivirus Detection.
It's easy to update a profile, or assign a different profile or version to one or more
computers, after the Recorder is installed. See the Administrator's Guide.
55
Installing the Spector 360 Recorder Manually
It is possible to install the Spector 360 Recorder at the computer without "pushing" the installation through
the Spector 360 Control Center. A "manual installation" executes an configured installation file at the local
computer. It may be required for computers with XP Home or older operating systems, and can be useful if
another method of distributing software is preferred. A manual installation requires the *.sds file (a
proprietary SpectorSoft file), which is generated by the Control Center when you schedule a particular
Recorder configuration to any computer.
To install the Recorder manually at the computer:
1.
Select a computer from the Manage Computers list.
If necessary, use the Add Computers wizard or the "Advanced" Add Computers box to list the
computers where you need to install manually.
It's possible to select a single "test" computer and follow the steps below to
create a Recorder installation file that can be executed on many computers not
currently in the Computers list.
2.
In the Add Computers wizard or Add New Computer (advanced) box:
a.
Select any Recording Profile and Version (7.0 or greater) for the manual install. If you wish,
create a New profile.
b.
Select Don't Install the Spector Recorder.
c.
Make your preferred choice for updating the Recorder software. It is possible to update Spector
360 Recorder software automatically from the Control Center, even if the Recorder was initially
installed manually.
d.
Save your changes or Finish the wizard. As soon as you apply this configuration to a computer, a
new .sds file that you can use for the manual installation is created.
3.
Note the profile file name.
(If you are using the Initial Profile, you can skip this step.) To locate the correct file for manual
installation, select Manage Computer Profiles from the Task Navigation pane. Click Show File
Names on the toolbar. This adds a column to the Manage Computer Profiles view, showing the ".ini"
file name (GUID) of each configuration that has been applied to a computer.
56
Installing the Spector 360 Recorder Manually
4.
Locate the correct .sds file.
Use Windows to open your Spector 360 "SDSFiles" program folder. The default location is
C:\Program Files\SpectorSoft\Spector360\SDSFiles on the Control Center Server (CCS) computer.
5.

If you are using the Initial Profile with no changes, the correct file is SPSetup7XXX_Settings.sds,
where 7XXX is the latest Recorder Version.

If you have applied another profile, the file name takes the format SPSetup_7XXX_guid.sds,
where 7XXX is the Recorder Version and guid is the name of the .ini configuration listed in
Computer Profiles.
Copy the file and rename it with an .exe extension.
For example, SPsetup_7370_8568...sds could be changed to SPsetup_7370_Manual.exe.
6.
Run the file to install the Client Recorder.
Copy the .exe file to a location where you can access it from the computer you wish to record. As soon
as the Recorder reports to the Control Center Server (CCS), computers it is installed on populate the
Control Center's Computer list. Changes to the profile and Recorder Version updates (if requested) will
be supplied automatically.
Unless you have changed the recording profile, a manual install will run without
displaying dialog boxes and will restart the computer when finished.
57
Updating and Uninstalling
Downloading the Setup Program
If you do not have a Spector 360 Installation CD, you can acquire the Setup program from the SpectorSoft
web site. Your serial number is required both to acquire the Setup and to install Spector 360. Look for your
serial number in your original email purchase receipt, or on the back of the CD holder (if a CD was
purchased). Once you have the Spector 360 Control Center is installed, you can your the serial number in
the Control Center's Computers > Manage Computer Licenses. If you have misplaced your product serial
number, contact us.
You can acquire an installation CD-ROM by contacting SpectorSoft.
To view download options:

Go directly to the SpectorSoft Download page
(http://www.spectorsoft.com/support/downloads.asp?theproduct=7) web page - OR -

If you still have an earlier version of Spector 360 installed, open the Dashboard and select Help > Get
Updates from the menu bar.

If you already have Spector 360 version 7.0 installed, select the Control Center Home tool and Check
for Spector 360 Updates. If an update is available, a message appears telling you a new version is
available and asking if you want to download it. The message tells you the current version number.
Click Yes to begin. Your first stop is the SpectorSoft Download page, where you have several choices
for downloading.
To download the Setup:
At the SpectorSoft Download page, enter your serial number. You have several options for downloading:

Online Installation
At the machine where you want to install the Spector 360 Database, run the Setup program directly
from the Internet link. The setup automatically detects the Spector 360 components installed on your
computer and updates them. Click Run at the prompt to download files, and then Run the Setup
program immediately, if you wish. This option should be used when you have plenty of
network/Internet bandwidth.

Download Compressed Install File
Download a compressed, self-extracting .exe install file. Once the file is downloaded, execute it to
update your installation. This option is useful for updating components where Internet access is
available.

Download a CD Image
Download a CD image file (.iso format) of the Spector 360 installation CD. You can burn the CD
image to media and use the executable Setup file on the CD to update Spector 360 components on any
computer. This option is useful when you have multiple installations (e.g., several Dashboards) to
perform and do not want to use Internet bandwidth.
58
Testing the New Version on a Separate Computer
Testing the New Version on a Separate Computer
You may want to install and test the new version of Spector 360 separately from your existing installation.
To do this, run the Setup on a separate computer, leaving your old installation intact. Restore a Full Backup
of your Database at the new Database computer and install one or two Recorders on network computers.
When you are ready, install the Recorder on all computers you wish to monitor from the new Control
Center. Make sure the new computer meets requirements for the Server Components and databases.
If you need to purchase additional computer licenses or obtain a temporary second
serial number, contact SpectorSoft.
To install the new version on a separate computer:
1.
If necessary, obtain a temporary serial number.
If you want to keep the older version up and running while you try the new version, obtain your second
serial number by clicking the link in the box above.
2.
Create a Full Database Backup.
Use Management > Database Jobs
3.
Start the Setup Program.
On a separate computer, you will be performing a fresh installation. We recommend installing all
components on a single computer to begin. If you want to distribute components, start the Setup on the
computer where you wish to install the MS SQL Server and 360 Databases. You must install a Control
Center application on the Database computer.
4.
Install Spector 360.
Follow instructions in Installing the Spector 360 to install all components. Use your temporary,
second serial number to start the installation.
5.
Register and unlock the new version.
You will need to obtain an unlock code.
6.
Open the new Control Center.
When the Setup is complete, select Start > All Programs > Spector 360 > Spector 360 Control Center.
Enter the SA user name and password. Select Servers in the lower left navigation pane and make sure
the Servers are running as expected.
7.
Restore a Database Backup from the Control Center.
When the installation is complete, copy the Backup folder from the previous version to the new
computer's hard drive. In the Control Center, select Database > Manage Backup and Restore. From
the toolbar at the top of the window, select Restore > Browse for Restore Folder and locate the
Backup folder. Wait several minutes for the backup to complete.
8.
Install Recorders.
From the Control Center select Computers > Manage Computers. Click New on the toolbar to add a
few test computers and install the Recorder on them. See Installing on a Test Computer.
9.
Share the File Storage Folder.
You will need to "share" the new File Storage area (C:\Spector360Data) for Dashboard users so that
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they will be able to view Email Attachments and Screen Snapshots. You can use the same share name
as you used before. In the Control Center, select Database, Database Configuration, and Modify file
storage location.
10. Open the new Dashboard.
Test the new Dashboard for connection to the Spector 360 Database and access to recorded data.
11. Uninstall one version.
When you are ready to move to the updated version, uninstall the previous version. Contact
SpectorSoft support to cancel the second serial number. If you decide to revert to the previous version,
uninstall the new version and contact SpectorSoft.
Updating from Version 6.2
Select Help > About from the Dashboard or Control Center menu
to verify the version of Spector 360 you have currently
installed. If you wish, you can install and test the new version on
a separate computer or install directly over your existing 360.
Back up the Database
Install Over Previous Version
Install on a New Computer
Revert to Previous Version
Installation notes:

Although the data in your current database should not be compromised, make sure you perform a Full
Backup of the databases and move the Backup folder to a non-default location before upgrading
Spector 360.

To ensure database compatibility, be sure to install the latest SQL Server and Spector 360 Databases
on your server BEFORE you update Dashboards.

This version of Spector 360 uses the Control Center for Database Management. You must install a
Control Center application on the Database computer (the Dashboard is not required on this computer).
You can install the Control Center Server (CCS) elsewhere on the network if you wish.
To back up the database:
Before running the new Spector 360 Setup program:
1.
Open your current Dashboard, and select Management, and Jobs.
2.
Select Full Backup on the Jobs pane, and click Backup Now on the toolbar.
3.
Wait for the Backup to complete.
4.
Move the Backup Folder to another, non-default location. The default location for a Backup folder is:
C:\Program Files\Microsoft SQL Server\MSSQL\Spctr_Backup
To install over the previous version:
Read the Download page or Installation Notes to see if there are special installation instructions. In general,
follow these steps to install a Spector 360 update over an existing installation.
1.
Start the Setup program.
The Setup detects existing components and prompts you to Reinstall components. If you deselect this
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option, the prompt will be to Uninstall components. Leave the default selection to install over existing
Spector 360 components.
2.
3.
Begin the upgrade.
a.
Read the license agreement and click Yes to accept the terms.
b.
Confirm your 16-character Spector 360 serial number. Click OK.
c.
Enter your current SA (System Administrator) password for the database you are using now.
d.
Choose Local System or Network service credentials.
Decide how you want to install Server Component services this time. See Network vs. Local
Service Credentials for more information.
Follow instructions to upgrade ALL components.
This version of Spector 360 requires that you update all components. When prompted, stop each
existing Server to allow the installation. You will update:
MS SQL Server and 360 Database (existing Databases will not be overwritten)
Dashboard
Control Center Server
Primary Server
Data Vault Server
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Web Filter Server
Control Center application
4.
5.
Finish the Setup.
Upgrade all Dashboards.
If you have other Dashboards installed, use the new Setup version 7.0 program to update the
Dashboard at each computer where the Dashboard is used. Make sure you test the updated Dashboard
for connection to the new Spector 360 Database at each computer.
Updated Dashboard Profile
When you update the Dashboard application, the Dashboard profile (folders of
predefined charts, reports, and data forms as well as default criteria settings)
may also be updated. When the Dashboard is started after an upgrade, the user
has an option to save the new profile settings to a separate folder. By choosing
this option, the Dashboard user does not overwrite customized charts and
criteria settings. See the Spector 360 Dashboard Guide.
6.
Install one or two Spector 360 Recorders on computers.
Open the newly installed Spector 360 Control Center and select Computers and Manage Computers.
Add and install the Recorder on "test" computers, following instructions in Installing the Recorder.
Use the Spector 360 Dashboard to view activity on the test computers. When you feel comfortable
with this version of Spector 360, complete the final step.
7.
Re-install all Recorders.
You will need to reinstall ALL Recorders on the network. Old Recorders will not deliver data to the
new Data Vault / Database. Follow the instructions in Installing the Recorder.
To install separately:
If you want to try the new version of Spector 360 on a different server computer, follow the instructions in
Testing the New Version on a Separate Computer. Before switching completely to the new version, be
sure to:

Re-install ALL Recorders.
Use the NEW Spector 360 Control Center to add all computers and install the Recorder on them. You
do not need to uninstall the existing Recorder. See Installing the Recorder.

Uninstall the previous Spector 360 components.
When you are ready, remove the Spector 360 servers using Windows Start > All Programs > Spector
360 > Uninstall at the server computer. You can use only one Primary Server per serial number.
To revert to the previous version:
You will NOT be able to restore a Backup from the NEW Database to the old
Database. Make sure you keep an OLD VERSION Backup available.
1.
Uninstall Recorders.
An old version will NOT be able to communicate with NEW Recorders.
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2.
Uninstall the new version.
Remove all Spector 360 Servers and applications. All data will be removed. Keep a Backup folder at a
separate location so that you will be able to restore any data you might have recorded when you
upgrade again.
3.
Reinstall the old version.
Be sure to use the SAME version you used before; if the Database is incompatible, you will NOT be
able to restore the previously backed up data.
4.
Restore the data from the previous version.
You will NOT be able to restore data from a new version of Spector 360. Use procedures for the old
version.
5.
Reinstall Recorders from the previous version.
You will NOT be able to use the new Recorder software with your old installation.
Select Help > About from the Dashboard or Control Center menu
to verify the version of Spector 360 you have currently installed.
Spector 360 Version 6.1 uses MSDE for its database instance. To
perform the upgrade to 7.0, the Setup program will copy the data
to MS SQL Server and then remove MSDE. This requires extra
disk space. Make sure you have at least three times the size of
your current database in free disk space.
Back up the Database
Install Over Previous Version
Install on a New Computer
Revert to Previous Version
You can install directly over your existing Spector 360 installation without losing data, or you can test the
new version on a separate computer and then restore a Backup at that computer.
Installation notes:

To ensure database compatibility, be sure to install the latest SQL Server and Spector 360 Databases
on your server BEFORE you update the Dashboard.

This version of Spector 360 uses the Control Center for Database Management. You must install a
Control Center application on the Database computer (the Dashboard is not required on this computer).
You can install the Control Center Server (CCS) elsewhere on the network if you wish.

This version of Spector 360 requires .NET Framework version 2.0. If a message appears telling you
.NET cannot be found or needs to be upgraded, exit the Spector 360 Setup and search for the free
Microsoft .NET download on the Internet. It takes only a few moments to download and install.
If you uninstall Spector 360 before installing the update you will lose your
current database! Following the update, you will have to (1) stop the Data Vault
service to prevent data from being accepted in the new, empty database; (2)
restore the "Previous Version" Full Backup you made; and then (3) restart the
Data Vault service after the restore.
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To back up the database:
Although the data in your current database should not be compromised, make sure you perform a Full
Backup of the databases and move the Backup folder to a non-default location before upgrading Spector
360.
1.
Open your current Dashboard, and select Management, and Jobs.
2.
Select Full Backup on the Jobs pane and click Backup Now on the toolbar.
3.
Wait for the Backup to complete.
4.
Move the Backup Folder to another, non-default location. The Backup folder can be found in:
C:\Program Files\Microsoft SQL Server\MSSQL$SPECTOR360\Backup.
To install over the previous version:
Read the Download page or Installation Notes to see if there are special installation instructions. In general,
follow these steps to install a Spector 360 update over an existing installation.
1.
Make sure you have plenty of disk space.
You will start at the Database computer, and the process of importing your previous data to the new
Database will require about 3 times the space your existing Database uses.
2.
Start the Setup program.
The Setup detects existing components and prompts you to Reinstall components. If you deselect this
option, the prompt will be to Uninstall components. Leave the default selection to install all Spector
360 components.
3.
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Begin the upgrade.
a.
Read the license agreement and click Yes to accept the terms.
b.
Confirm your 16-character Spector 360 serial number. Click OK.
c.
Enter your current SA (System Administrator) password for the database you are using now.
The Setup requires the SA password to access the current database, which will be moved to the
new database instance. You will prompted to define a new SA password if your current SA
password does not follow new, stricter password rules.
d.
Choose Local System or Network service credentials.
Decide how you want to install Server Component services this time. See Network vs. Local
Service Credentials for more information.
4.
Upgrade the Database.
The new Spector 360 Setup program installs a full version of Microsoft SQL Server 2005 Express OR
Microsoft SQL Server 2005 Standard. Your existing data will be moved to the new databases. The
Setup program will then REMOVE the previous installation of MSDE. If you are installing MS SQL
Server 2005 Express, a SpectorSoft Job Agent service will also be installed.
a.
You are prompted to uninstall MSDE. Respond Yes to this prompt.
b.
Enter a NEW System Administrator (SA) password. This password automatically replaces your
previous SA password in the new SQL Server 2005 database instance.
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c.
The password must be six characters long and include three of the four following criteria. A
message appears if the password does not meet the criteria.
1. Uppercase letters
2. Lowercase letters
3. Numbers
4. Non-alphabetic characters, such as # ^ _ Click Next to continue.
Do not use the following reserved characters in the System Administrator
password: / | ' " [ ] { } ( ) , ; ? * ! @ $ \ . or <space>.
d.
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Wait for Setup to download, extract, and configure the files. Click Next. Setup checks for space,
executes scripts, and tests the Microsoft SQL Server services. Following the SQL Server Database
setup, the Spector 360 Databases are upgraded and all previous data is moved into the new
database. The old MSDE SQL Server database instance is removed.
e.
5.
6.
For more details on installing the Databases, see Installing the Databases with SQL Server
Express or Installing the Databases with Full SQL Server, depending on which version of SQL
Server you will be using.
Upgrade the Dashboard.
Upgrade all Server Components.
Primary Server
Data Vault Server
Web Filter Server
7.
Install the new Control Center application.
For Control Center installation details, click here. Start the Control Center wizard. Follow on-screen
instructions to install this application. You must install a Control Center on the computer where the
Spector 360 Database resides for Database Management purposes.
8.
Finish the Setup.
9.
Upgrade all Dashboards.
If you have other Dashboards installed, use the new Setup version 7.0 program to update the
Dashboard at each computer where the Dashboard is used. Make sure you test the updated Dashboard
for connection to the new Spector 360 Database at each computer. Remember to use the NEW SA
password to open the Dashboard.
Updated Dashboard Profile
When you update the Dashboard application, the Dashboard profile (folders of
predefined charts, reports, and data forms as well as default criteria settings) may
also be updated. When the Dashboard is started after an upgrade, the user has an
option to save the new profile settings to a separate folder. By choosing this option,
the Dashboard user does not overwrite customized charts and criteria settings. See
the Spector 360 Dashboard Guide.
10. Install one or two Spector 360 Recorders on computers.
with Spector 360, complete the final step.
11. Re-install Recorders.
new Data Vault / Database. Follow the instructions in Installing the Recorder.
To install Spector 360 separately:
You may want to install and test the new version of Spector 360 separately from your existing installation.
To do this, run the Setup on a separate computer, leaving your old installation intact. Follow instructions in
Testing the New Version on a Separate Computer. Keep these points in mind:

You need a serial number for the test Primary Server.
You will need to request a temporary serial number from SpectorSoft to unlock a second instance of
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your Spector 360 installation. When you have this serial number, register and unlock the new
installation.

You will install a new MS SQL Server instance.
This version of Spector 360 installs MS SQL Server for its database instance, and since you are
installing on a "fresh" computer, the database starts with no data. If you are installing MS SQL Server
2005 Express, a SpectorSoft Job Agent service will also be installed.

You will need a new SA password.
You will be required to use a new SA password that meets stricter security requirements. When you
restore a Database Backup to your "test" installation from your existing installation, you will be
prompted for BOTH the old and the new SA passwords.

Re-install ALL Recorders.
When you are ready to use the new version, use the NEW Spector 360 Control Center to add all
computers and install the Recorder on them. You do not need to uninstall the existing Recorder. See
Installing the Recorder.

Uninstall the previous Spector 360 components.
When you are ready, remove the Spector 360 servers using Windows Start > All Programs > Spector
360 > Uninstall at the server computer. You can use only one Primary Server per serial number.
You will NOT be able to restore a Backup from the NEW Database to the old
Database. Make sure you keep an OLD VERSION Backup available.
1.
Uninstall Recorders.
An old version will NOT be able to communicate with NEW Recorders.
2.
Remove all Spector 360 Servers and applications. All data will be removed. Keep a Backup folder at a
separate location so that you will be able to restore any data you might have recorded when you
upgrade again.
3.
Reinstall the old version.
Be sure to use the SAME version you used before; if the Database is incompatible, you will NOT be
able to restore the previously backed up data.
4.
Restore the data.
Use procedures for the old version.
5.
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Reinstall Recorders.
Migrating from Spector CNE
Install Spector 360 Separately
It is possible to migrate from Spector CNE to Spector 360 and, if
Install Spector 360 over CNE
you have been using Version 4.3 or later, add your existing CNE
Data Vault(s) to the Spector 360 Database. Spector 360 will
require installation of its own network Server Components, registration of its own serial number, and
installation of its own Client Recorder.
Before making the change from CNE to 360, decide whether you want to install Spector 360 over your
current Spector CNE installation or on a separate computer.
We highly recommend installing Spector 360 on a separate computer for test
purposes and/or gradual (incremental) deployment, especially if you have a large
Spector CNE installation. You can begin using Spector 360 on a few computers,
while continuing to run Spector CNE from another server. As you become
comfortable with Spector 360, you can gradually move more computers from CNE
to 360 recording.
If you are using Spector CNE 4.2 or earlier, you will not be able to import your
data into the Spector 360 Databases.
To install Spector 360 separately:
1.
Check the requirements.
Make sure the server computer(s) meet requirements for the Spector 360 Server Components and
Database.
2.
Install all Spector 360 components.
Follow instructions in Installing Spector 360 to install Server Components and a Dashboard on the
new computer. Register and unlock the installation.
3.
Add and install the Recorder on "test" computers following instructions in Installing the Recorder.
You do not have to uninstall the Spector CNE client. Use the Spector 360 Dashboard to view activity
on the test computers. When you feel comfortable with Spector 360, complete the next steps.
4.
Stop the Spector CNE Data Vault service.
This forces all client computers to hold data locally while you import the latest data files from your
CNE Data Vault folders to the Spector 360 Database. Spector CNE clients will continue to record, and
data will not be lost.
5.
Import Spector CNE data using the Spector 360 Import Utility.
If you have a Spector CNE Data Vault (version 4.3 or higher), run the Import Utility to populate your
Spector 360 Database with existing data. Do this before installing the Spector 360 Recorder on clients.
See Running the Import Utility.
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6.
Re-install Recorders.
Use the new Spector 360 Control Center to add all computers and install the Recorder on them. You do
not need to uninstall the Spector CNE Recorder. See Installing the Recorder.
7.
Uninstall Spector CNE.
When you are ready, remove the Spector CNE servers using Windows Start > All Programs > Spector
CNE > Uninstall at the server computer.
To install Spector 360 over your current CNE installation:
1.
Check the requirements.
Make sure your existing computer(s) meet requirements for the Server Components and Database in
addition to existing CNE Data Vaults.
2.
Back up your Spector CNE Data Vault.
Even though the Spector 360 Setup does not overwrite the data, copy or move the C:\SpectorData
folder (may have another name in your installation of Spector CNE) and its subfolders to another
location for safety. The Spector 360 Import Utility will allow you to point to the new location and
import or link to existing folders for Screen Snapshot and Email Attachment files.
3.
Install all Spector 360 Components.
You do not need to uninstall Spector CNE Server Components. Follow instructions in Installing
Spector 360.
4.
All Spector Server components will be replaced with the following:
Spector 360 Databases (with Microsoft SQL Server)
the Dashboard, which will be your "viewer"
a new Control Center Server
a new Primary Server (Spector 360 registration required)
a new Data Vault Server
a Web Filter Server
a new Control Center application
the Import Utility, which allows you to import Spector CNE 4.3 (or higher) data into a Spector 360
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Database
Register and unlock the installation.
Configuration files are preserved.
The computer list (network configuration file) will be preserved and should appear in the new Control
Center when you open it.
Your existing Data Vault folders are preserved.
When the installation is complete, you can run the Import Utility to populate the new Spector 360
Database with your existing Spector CNE data.
5.
Import Spector CNE data.
If you have a Spector CNE Data Vault (version 4.3 or higher), run the Import Utility to populate your
Spector 360 database with existing data. See Running the Import Utility. Do this before installing the
Spector 360 Recorder. Spector CNE clients will continue to record and store data at the computers; this
data will be held locally and will not be lost.
6.
with Spector 360, complete the final step.
7.
Re-install Recorders.
new Data Vault / Database. Follow the instructions in Installing the Recorder
Be aware that you cannot "undo" the Spector 360 installation. If you decide to go
back to Spector CNE, you must uninstall Spector 360, reinstall (and re-register)
Spector CNE, and redeploy Clients.
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Importing Data from a CNE Data Vault
When fully installed, Spector 360 will automatically populate its Database with the recordings received by
the Data Vault Service. An Import Utility (FileToSQL.exe) allows you to populate a Spector 360 Database
with data from pre-existing Spector CNE Data Vault files, as long as you were using Spector CNE version
4.3, 4.4, or 6.0. The Import Utility is automatically installed with the Spector 360 Database.

Only the Spector 360 System Administrator (SA) login can import data into a Spector 360 Database.

You can run the Import Utility on more than one Spector CNE Data Vault to consolidate all data in one
Spector 360 Database.

You can re-use the Import Utility on the same CNE Data Vault after a period of time to retrieve new
data, if necessary.
The Import Utility can take from 5 minutes to 10 hours to populate the
database, depending on the amount of data in the Data Vault, your system
capacity, and—if the Spector 360 Database and the existing CNE Data Vault are
on separate computers—the network capacity.
To import CNE data into the 360 Database:
1.
Start the Import Utility:
Open the Windows Start menu, select All Programs, Spector 360, and Spector 360 SQL Import
Utility. At the Welcome screen, click Next.
2.
Specify the SQL Server location:
At the Database Configuration screen, click Browse to display all instances of SQL Server currently
available on the network. Select the computer\Spector360 instance you installed as part of the Spector
360 setup, where computer is the Windows computer name where SQL Server and the Data Vault are
installed.
3.
Log in to the database:
Select Use SQL Server Authentication, enter sa as the user name and the password you defined for
the System Administrator (SA) while installing the database.
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Click Next on the Database Configuration panel.
4.
Specify the Data Vault source location:
Source Folder: Enter the location of the Source Folder for the Data Vault, or click Browse to navigate
to the location of the Spector CNE Data Vault you wish to import. Select the directory and click OK.
Include Subfolders: Leave this option checked if you want to import data from all subfolders in the
specified location. If you do not check this item, only data files in the named location are imported.
Data Extension: Leave the sdf data file name extension as is, unless you have changed the file
extension for your Spector CNE data files.
Press Next.
5.
Specify options for the import:
Import Snapshot Events: Check this option if you want to import existing Screen Snapshots into
the Spector 360 Data Vault. Leave it blank if you do not want to import Snapshots. Make sure you
have enough disk space to hold past, present, and future Snapshot files. See Estimating the Database
Size.

Use Existing Folder Structure: Check this option to have the Spector 360 point to Snapshots in
their original location in the Spector CNE Data Vault rather than importing them into the new
Spector 360 Data Vault; you save disk space, but the files cannot be encrypted. If you plan to
archive and remove CNE Data Vault files after the import is finished, do not check this option.

Copy Snapshot Files: Check to import and optionally encrypt Snapshot files.
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Encryption Type: Select a file encryption from the drop-down list. The encryption will be applied to
each file as it is imported:

None - no encryption applied, files can be opened as is
Internal - applies SpectorSoft encryption format
3DES - applies "Triple Data Encryption Standard" (a NIST standard) format with 3 stages of
encryption
Import Email Attachments: Check this option to import all email attachment files. Leave it blank if
you do not wish to view Spector CNE attachments from the Dashboard.

Encryption Type: Select a file encryption from the drop-down list (None or 3DES). The
encryption will be applied to each file as it is imported.
Reimport Previously Imported Files: The Import Utility is able to mark data files that have and have
not been imported. If you are using the Import Utility to add recently captured data from your Data
Vault to the database, leave this option blank. Check this option to import all data from the Spector
CNE Data Vault, including data that has already been imported.
Do not select the Reimport Previously Imported Files option unless you want to
import all data. Importing data that is already in the database results in
duplication of event recordings in the Dashboard.
Import Today's Data Files: The Import Utility imports data recordings in full days. If you want to
import all data for viewing in Dashboard, leave this option blank. You can get a full day's recordings
for today on a subsequent import. Check this option only if you want today's recorded events, even
though additional data recording could take place after the import.
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Do not select the Import Today's Data Files option unless you know for sure
that no new data will be added to the Data Vault files by Spector CNE 4.3 for
today.
Combine Local Users into One Account: Check this option to import user names that may be
recorded as a local user on different computers (for example: Computer1\sallyj, Computer2\sallyj) as
one user (<Combined>\sallyj). This is particularly useful for Novell networks. All data for the
combined user is consolidated. Leave this option blank if this is not a problem.
Output Folder: Select a folder to store the imported Snapshot and Email Attachment files. You can
create a new folder with any name you wish. Click Next. If you will not be importing Screen Snapshot
or email attachments, you do not have to choose an output folder.
6.
Click Finish. The Import Utility connects to the Spector 360 Database, and the import begins.
If the Import Utility fails to connect to the database, follow instructions to begin
the Import "wizard" again and be sure to log in as the SQL System
Administrator using the password you defined during the database setup.
7.
Importing the data: A status screen displays data being imported and the import progress. Click OK
when the import is complete. You are now ready to begin using the Spector 360 Dashboard.
8.
Review the import log.
If errors occur, you can review the log file (filetosql.log), a text file with date and time stamps showing
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errors that occurred during the import. The file is saved at C:\Program
Files\SpectorSoft\Spector360\filetosql.
It is normal for an import to have a few errors; this will not prevent you from
using the Dashboard. If you have more than 50 errors, contact SpectorSoft and
be prepared to send the Import Log File (filetosql.txt) located in the same folder
as the Import Utility.
Reverting to a Previous Version
It's possible to revert back to the previous version of Spector 360 if you are not comfortable with the new
version, but you MUST restore the earlier, "Previous Version," Backup you created before upgrading. A
backup created by the newer version will NOT work with an older version of Spector 360.
1.
Follow instructions in Uninstalling 360 Components to remove all components of the new version.
2.
Install the older version.
Install the older version from your previous Install CD or download. You will need to re-register your
serial number and obtain a new unlock code.
3.
Restore the "Previous Version" Full Backup.
Use the older Dashboard (Jobs Management) to perform a Restore of the "Previous Version" Backup
data. You cannot restore a backup from a new version of Spector 360. Click Refresh to verify that data
has been restored. See the Spector 360 Dashboard Guide.
4.
Deploy Recorders from the previous version.
Use the Deployment Utility in previous version's Control Center to build a Spector 360 Recorder
install file. Reinstall all Recorders.
You can contact SpectorSoft 24 hours a day, 7 days a week for assistance.
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Uninstalling Spector 360 Components
Uninstalling Spector 360 Components
Use the Spector 360 Setup program to uninstall Server
Components. Uninstall completely removes Spector 360 Server
Components and/or the Dashboard from a computer. You may
wish to uninstall to remove, move, or fully repair Server
Components.
Uninstalling
Uninstall the Database
Uninstall Components
If your goal is to move the Spector 360 Database from one computer to another, be sure to use the
Dashboard Management's Jobs tool and perform a Full Backup function before proceeding. Copy your
backup folder to a location other than the default, which is:
\\...\Microsoft SQL Server\MSSQL.1\MSSQL\Spctr_Backup\
Note: It's usually not required to uninstall Spector 360 before installing an upgrade. Check
the Spector 360 Installation Notes for the upgrade to see what is required.
To uninstall Spector 360 components:
1.
Select Windows Start > All Programs > Spector 360 > Uninstall Spector 360.
You can also double-click the downloaded sp360setup program icon or load the installation CD to
auto-start the Setup program. Make sure you use the Setup program for the current installation.
2.
Uncheck the Reinstall Components option, if necessary.
The Setup program detects the components that are already installed, and marks them for uninstall by
checking them.
3.
Select the components to uninstall.
All Spector 360 Components: Select this option to remove all components that have been installed.
To uninstall one or more specific components: Deselect the first option and other components, leaving
only those components checked that you wish to uninstall. For example, to remove the Dashboard
from a computer (leaving the Server Components in place), select only Dashboard.
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4.
Follow on-screen instructions to remove the selected components. You will be prompted to restart the
computer after a full uninstall.
To uninstall Spector 360 Databases (Microsoft SQL Server):
1.
If you have chosen to uninstall All Spector 360 Components, all Server Components, or the Database,
you are informed that Setup will uninstall Spector 360 Databases. Click Next.
2.
A prompt asks "Do you also want to remove all Spector 360 databases?"
The \Data folder contains the data the database is currently using. The backup data is stored in a
\Backup folder. Make sure you have moved your latest Backup folder to another location if you plan
to restore it. Click Yes to permanently remove the databases. If you select No, you will exit the Setup
program.
Click No if you want to perform a Backup before continuing...

Exit the Setup program.
Open the Control Center and select Database.
Select Manage Backup and Restore.
Click Backup on the toolbar and select Backup Databases.
When the Backup is complete, use Windows to copy the \Backup
folder to a non-default location.

Finally, start the Setup program again and respond Yes to the above
prompt.
3.
Wait as files are extracted and Microsoft SQL Server Setup performs its own uninstall.
4.
When the Spector 360 Database changes have completed successfully, click Finish.
You proceed to the Spector 360 Dashboard Uninstall.
To uninstall other components:
Use the Setup program at any computer where any server component or a Dashboard is installed to remove
the component. The Setup program automatically detects which component is installed and prompts you to
uninstall that component. Follow the instructions on screen to step through the uninstall process. You will
be asked to restart your computer when all components are removed.
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About Spector 360
How Spector 360 Works
Spector 360 relies on a Client Recorder, Server Components, a
SQL Server Database instance, and the Control Center and
Dashboard applications.
Spector 360 Recorder
Recorder
Servers
Database
Control Center
Dashboard
A hidden program on each user's PC, the Recorder automatically
runs whenever the computer is on, recording user activity. It takes
snapshots of the user's screen. It captures email sent and received, chat and instant messaging, keystrokes
typed, web sites visited, programs used, network connections made, documents transferred, and log on/off
times. The Recorder automatically uploads its recorded data files (containing "event" records) to the Data
Vault Server at regular intervals.
You will manage Recorder configuration and installation from the Spector 360 Control Center application.
Server Components
Server components are Windows services installed at a central location that communicate with the Client
Recorders. You will manage the Servers from the Spector 360 Control Center application.
The Primary Server communicates with all Spector 360 Recorders to provide licensing and software
updates. A Recorder will not operate properly unless it has a license and can establish network connection
to the Primary Server.
The Data Vault Server receives recorded activity from Recorders across the network, sends Email
Attachment and Screen Snapshot files to File Storage folders, and processes the "raw" recorded data for
insertion into the Spector 360 Database. If unable to connect to the Data Vault, a Recorder will continue to
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record and store the recordings locally until the Data Vault is accessible. This Server must be running for
recorded activity to be stored in the Spector 360 Database and appear in the Dashboard.
The Control Center Server (CCS communicates with network computers and the Control Center
Application. This Server must be running to handle communication with computers and remote
configuration and installation of the Recorder on computers. Although multiple Control Center applications
can be installed, only one CCS is installed.
OPTIONAL. The Web Filter Server enforces Web Filtering rules. Computers where the Recorder is
installed query the Web Filter Server before accessing the Internet, and the Web Filter Server applies
filtering rules provided by the Spector 360 Database. If you will not be using Spector 360 Web Filtering,
there is no need to install this component.
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How Spector 360 Works
Database & File Storage
The Spector 360 Database is a SQL Server instance that stores and retrieves recorded Recorder data,
Web Filtering data, Event Alert data, Dashboard and Control Center users, and other Spector 360
configuration information. Spector 360 uses Microsoft SQL Server 2005 or 2005 Express as its SQL Server
database management system. If your Spector 360 purchase includes MS SQL Server 2005 Express, an
additional Job Agent service (Spector360 SQL Agent) is included to handle certain database tasks. You
will manage the Database from the Spector 360 Control Center application.
The File Storage Location, external to the Database (by default located at C:\Spector360Data on the
Database machine), holds Email Attachment and Screen Snapshot files associated with event data in the
Database. All Dashboard users will require "permission" to access and read files from this location. You
will set up a "share" and manage the File Storage Location from the Spector 360 Control Center
application.
Control Center
The Spector 360 Control Center application communicates with the Control Center Server (CCS), the
network computers, and the Database. One Control Center must be installed on the same computer as the
Database for Database management. Multiple Control Centers can be installed, allowing various
administrators to configure and install Recorders or set up centralized Alerting and Web Filtering policies.
All Control Centers communicate with one, centralized CCS.
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Dashboard
The Dashboard application allows managers to query and display data from recorded computers in charts
and reports. The Dashboard uses connection to the Database Server to query the Database by date, time,
user, computer, and other event criteria. Multiple Dashboard applications can be installed. All Dashboards
use data from the one, centralized Spector 360 Database. See the Spector 360 Dashboard Guide to start
learning how to use the Dashboard to review, analyze, and report on recorded data.
What's New in Spector 360
Spector 360 version 7.0 adds the following features.
New Control Center
New administrative capabilities:

Centralized Event Alerts
New Dashboard Views
Centralized Event Alerts
New Recording Support
From the Control Center or Dashboard, you now can define
rules to detect data from any recorded user activity that
matches conditions you specify. As soon as Event Alert
conditions are met, an "alert" is recorded. Email notification
can also be sent to the appropriate supervisor for immediate response.
Automatic Updates
Massively Scalable
For example... Your company may be interested in:

Who sends large email attachments?
To which domain or network location are large files uploaded?
Who off-loads data (from confidential folders) to a removable drive?
Which of these activities occur during, or outside of, business hours?
Updated Control Center Application
The all new Control Center offers automatic deployment and easy updating of the Spector 360
Recorder across your network. By adding Spector 360 Database management to the same "toolbox" as
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What's New in Spector 360
Server and Client Recorder management, the new Control Center facilitates one-stop, point-and-click
administration of your Spector 360 installation.

Access Control by "Tool"
Spector 360 users now can be limited by "tool" (such as Reports, Quick View, Web Filtering, or
Database Management) in addition to event type and user. For example, a network administrator can
be restricted from viewing sensitive user activity in the Dashboard, while a department supervisor can
be restricted from tampering with centralized management functions.

Profile-based Recorder Settings
Assign recording "profiles" to sets of computers, and then update "Record" settings by simply
changing the profile.

Powerful Control Center Server
Behind the Control Center application, a single, back-end service (the CCS) has capability to
automatically add new computers entering the network and install and update the Recorder software
and configuration.
New Dashboard views of data:

Event Alert Reporting
Alert charts and reports show results from your new, customized Event Alert profiles. Navigate from
summary charts to event details; discover what may have contributed to an alert event.

Group-aware Reporting
Charts, reports, and grids now can draw data from Dashboard "groups" of users, computers, domains,
or programs - in addition to individuals - allowing you to "zoom out" to a more generalized
perspective. Which departments or locations have problems? Instead of viewing top programs used,
view top groups of programs: Are they work-related or recreational? Are expensive tools not being
used enough?

Web Event Reporting by Category
Web Filtering domain categories now are available for Dashboard views of Internet usage. Rather than
viewing data from individual domains recorded, choose a category (such as "Shopping" or "Adult
Sites") that includes dozens or hundreds of domains. There's no setup work to it - Spector 360 provides
extensive, predefined domain categories for you.
New recording support
The Spector 360 Recorder now supports:

Native 64-bit systems
Each Recorder installation automatically detects 64-bit and 32-bit systems, and installs and configures
itself accordingly.

Lotus Notes recording
The Recorder now includes support for capturing Lotus Notes email messaging.

Support for Terminal Services and Citrix Published Applications
Organizations using Windows Terminal Services (Microsoft Remote Desktop) or Citrix can install the
Spector 360 Recorder on the central server. In addition to recording activity in Desktop published
mode, the Recorder will now capture activity from individual published applications at all workstations
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Post form data
The post form method of communication (commonly used for blogging) between a browser and web
server, plus the data posted, is now fully captured and viewable in the Dashboard's Web Sites Visited
events.

Keystroke review of posted data
Actual keystrokes are captured for side-by-side display with post form web events, revealing the
complete blog session context - even when data is encrypted on upload.

Time and Date Stamps on Screen Snapshots
When you export Screen Snapshots to graphic files, an optional date and time stamp clearly identifies
when the snapshot was taken. Simply send the graphic file to any external agency or attorney who
requires time-stamped, visual review.
Automatic updates:

Web Filtering Database
Periodic updates to Web Filtering domain categories can be automatically downloaded to your Spector
360 WFS Database. Each download adds categories and/or URLs to enhance Web Filtering coverage
of the latest problem sites.

Recorder Software Updates
Spector 360 now allows (optional) automatic installation and updates of Recorder software. It's
possible to instruct Spector 360 to automatically install the latest Recorder on every new computer that
joins the network.
Massively Scalable Communication
New communication technology used by Spector 360 components allows for massive scalability of your
Spector 360 installation, limited only by server machine resources. A single installation can support
thousands of client computer licenses.
Spector 360 Documentation
Three Spector 360 user guides are available:

Spector 360 Deployment Guide: This guide provides information on requirements, configuration, and
helps you through the installation process.

Spector 360 Administrator's Guide: Describes how to use the Control Center to manage the Spector
360 Recorders, the Servers, and the Database.

Spector 360 Dashboard Guide: Describes how to use the Dashboard to query and view the recorded
data.
SpectorSoft also provides an online Knowledge Base to answer your questions about Spector 360.
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Running the Control Center and Dashboard
Running the Control Center and Dashboard
When you have installed all components, test the applications by starting them and logging in to the
Database. When you have just installed Spector 360, and do not have an existing data, the only way to
access the Database is through the SA account created during Setup. The SA account has access to the
SQL Server database and all features within the Control Center and Dashboard applications. We
recommend that you guard this password carefully.
Do not use the use the SA login for regular Dashboard or Control Center operation.
After logging in under SA, create a "Master" login account to perform
administrative functions.
To log in to the Control Center:
It's possible to open the Control Center without logging into the Database. However, if you do not log in,
you will not have access to Database Management, Web Filtering, or Event Alert functions.
1.
Select Start > All Programs > Spector 360 > Spector 360 Control Center.
2.
At the login prompt, select the computer\SPECTOR360 SQL Server instance.
If you are not logging into the Database, click Cancel or press Esc.
3.
Select SQL Server authentication and enter the SA credentials:
Username: sa
Password: The password you defined during setup
4.
Click the Login button.
To log in to the Dashboard:
The Dashboard requires Database login.
1.
Select Start > All Programs > Spector 360 > Spector 360 Dashboard.
2.
Select the computer\SPECTOR360 SQL Server instance.
3.
Select SQL Server authentication and enter the SA credentials:
Username: sa
Password: The password you defined during setup
4.
Click the Login button. The Dashboard opens by default to Quick View charts.
When you launch Dashboard before activity recordings are added to the
database, no data is available—no charts appear in Quick View. If you have
existing Spector CNE data, run the Import Utility to populate the database, and
then refresh the Dashboard.
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Excluding Spector 360 from Antivirus
Detection
Exclude by Risk Name
Exclude by File Name
When the Spector 360 Servers and Recorders are installed on a
network where endpoint antivirus software (McAfee, Symantec,
etc.) is deployed, there is a small chance the antivirus software may classify a component as a threat and
remove it. This could happen during installation of the Recorder or anytime following installation.
Steps you can take to prevent detection are:

Disable the antivirus software while installing. It's extremely rare, but some antivirus software
packages will detect installation activity and immediately remove or quarantine files. Turning off or
partially disabling antivirus/anti-spyware scanning ensures you will be able to complete the Server and
Recorder software installations. After the Recorders are installed, reactivate normal antivirus scanning.
Instructions for specific packages are provided in the Spector 360 Knowledge Base.

Exclude the SpectorSoft risk name. Some antivirus/anti-spyware packages allow you to exclude the
SpectorSoft signature or "risk name" during scans. The package must list SpectorSoft products as a
possible risk that you can exclude; or SpectorSoft software must have already been detected as a "risk,"
as described below.

Add all SpectorSoft filenames to a whitelist. Nearly all antivirus / anti-spyware packages allow you
to specify files to exclude from scans. By adding all installed Server and Recorder file names to a
whitelist, you can ensure the antivirus software will bypass these files in subsequent scans and not
remove or quarantine them. To do this, you must install the Spector Recorder using fixed filenames, as
described below.
These steps are ONLY necessary if SpectorSoft is being detected by your antivirus
or anti-spyware software!
To exclude Spector 360 by risk name:
Simply go into the antivirus software settings and select the SpectorSoft risk name (representing the
signature) from the vendor's provided list to be excluded from future antivirus scans. Instructions for
preventing detection by the following packages are provided in the Spector 360 KnowledgeBase.

The advantage of excluding by risk name is that all SpectorSoft software will be excluded from scans.
You do not have to install the Recorder using fixed filenames or list specific SpectorSoft files
anywhere, which preserves stealth.

The disadvantage of this method is that you may need to update the antivirus configuration as the
software updates its "risk names."
86
Excluding Spector 360 from Antivirus Detection
Vendor
Antivirus
Risk Name
Symantec
AntiVirus 10.0x Client
Remacc.Spector
Symantec
Antivirus 10.0x Server
Spyware.Eblaster, Spyware.Spector
McAfee
Managed VirusScan
Spector
McAfee
Enterprise Edition 8.0i
Spyware-eBlaster
Spyware Doctor
Spyware Doctor
Spector Pro Keylogger, eBlaster
Sunbelt
CounterSpy
eBlaster, Spector
Trend Micro
OfficeScan
SPYW_SPECTOR.A,
SPYW_SPECTOR.B
If your antivirus software does not list SpectorSoft in its list of risk names, and you prefer this method over
creating a whitelist of all Spector 360 filenames, you can obtain the risk name by allowing the Recorder (or
Servers) to be detected. Follow these procedures to exclude the SpectorSoft risk name.

Install a single "dummy" Recorder. If you're using managed server-side antivirus package, install the
dummy on another computer on the network. Note that you may have to turn off scanning while
completing the installation.

Wait for the antivirus software to detect the Recorder.

Use the antivirus detection information to exclude the SpectorSoft risk name from future scans.

Install the Recorder on network computers (you may have to turn off scanning again while you do
this). When re-enabled, the antivirus software will now ignore the SpectorSoft files it previously
discovered on the "dummy" Recorder.
Keep in mind that a savvy user who is able to access and read the antivirus
exclusionary list may figure out the Recorder is capturing activities on his or her
computer.
To exclude Spector 360 detection by filename:
1.
Install the Recorder using fixed filenames. Make sure the Spector Recorder has been (or will be)
installed on client computers using fixed filenames. To check the configuration, from the Control
Center, open each Recorder Profile assigned to computers and select General Options > Client
Options. Make sure the Use Fixed Filenames option is checked.
87
If the Recorder was already installed on a computer using random filenames, the
Client Service will retain its previous, random name. You will need to uninstall the
Recorder before reinstalling with fixed filenames.
2.
Exclude all Spector 360 Recorder and Server filenames. Open your antivirus software. The
filenames for the Recorder, the 64-bit Recorder, and the Server software are listed below. Enter ALL
Recorder Files listed in the first two columns and ALL Server files listed in the third column in the
exclusion list. If you wish, exclude the entire folder \..\SpectorSoft\* from scanning rather than listing
all files. Refer to the Spector 360 KnowledgeBase for instructions on creating a whitelist in Symantec,
McAfee, and other antivirus / anti-spyware programs.
Even though the Recorder filenames are cryptic and not stored in an obvious
location, a savvy user with access to the antivirus "whitelist" and Admin
permissions may be able to locate and remove the files. If this is a concern, do not
use fixed filenames.

The advantage to excluding files from antivirus scanning in a whitelist is that, even if the antivirus
software updates or changes its "risk names," the installed files will not be scanned. You do not have to
worry about changing the antivirus risk exclusion.

The disadvantage to excluding a whitelist of files is that the Recorder will be installed with the same,
fixed filenames on all computers. This may sacrifice the "stealth" of the software.
88
Excluding Spector 360 from Antivirus Detection
Recorder Files
64-bit Recorder Files
Server Files
C:\...\SYSTEM32
C:\...\SYSTEM32
C:\...\SYSTEM32
cmproxfr.dll
nmcpusym.dll
secadtr.dll
sgvrfy32.exe
svrltwp.dll
svrlser.dll
svrltmgr.dll
vdorctrl.dll
wshvtx.exe
wzodlg32.dll
cmproxfr.dll
nmcpusym.dll
sgvrfy32.exe
svrltwp.dll
svrltmgr.dll
vdorctrl.dll
C:\...\SYSTEM32\drivers*
vdorctrl.sys
C:\...\SYSTEM32\drivers*
vdorctrl.sys
C:\...\SysWOW64
mxcrsc32.exe
nmcpusym.dll
secadtr.dll
svrlser.dll
svrltmgr.dll
svrltwp.dll
wshvtx.exe
wzodlg32.dll
SPLicenseManager.exe
SPLicenseManager.log
SPWebFilterSvr.exe
SPWebFilterSvr.log
SPDataServer.exe
SPDataServer.log
CNESvrMgr.exe
CNECDLL3.dll
CNECDLL4.dll
CENotify.dll
msocxushell.dll
C:\...\SpectorSoft\Spector 360
Admin.exe
CEAdmin.cfg
CEAdmin.dll
CEAdminExt.dll
CEAdminRT.log
CENotify.dll
CESetup.exe
CNECommDll.dll
CNESvrMgr.exe
ControlCenterXP.msc
DeploymentGuide.chm
ExportCtl2.dll
FileToSql.exe
msnwcfg.ini
MSVxRsc.dll
NetConfig.xml
PostRead360.htm
Read360.htm
Settings.ini
SPCEAdminSvc.exe
SPCEAdminSvc.log
SPDataServer.exe
SPDataServer.log
SpectorCNE.chm
SPLicenseManager.exe
SPLicenseManager.log
SPSetup.exe
spsetup_Settings.sds
SPUninst.exe
SPUninst64.exe
SPWebFilterSvr.exe
SPWebFilterSvr.log
VersionInfo.txt
[Other files that you create:]
*.XML
*.SDS
*.INI
C:\Program Files\SpectorSoft\Setup:
<DIR> 360DotNet
<DIR> Cne
FileManipCommon.dll
FileManipDriver.exe
FileManipDriver.exe.config
FileToSql.cmp
license.txt
89
msdesetup.log
msvcr71.dll
msxml6_x86.msi
osql.exe
SACSDataVault.sql.log
SACSSqlAgent.sql.log
SACSSqlServer.sql.log
setup.exe
setup.ini
setup.rll
spctrdb_CreateAddLoginTest.sql
spctrdb_CreateAddLoginTest.sql.log
SPCTR_ADMIN_Data.cmp
SPCTR_ADMIN_Log.cmp
SPCTR_CUST_Data.cmp
SPCTR_CUST_Log.cmp
SPCTR_DB_CreateNewSPs.sql
SPCTR_DB_CreateNewSPs.sql.log
SPCTR_DB_Install.sql
SPCTR_DB_InstalX.sql
SPCTR_DB_InstalX.sql.log
SPCTR_DB_Preupgrade.sql
SPCTR_DB_ProductInfo.sql
SPCTR_DB_ProductInfo.sql.log
SPCTR_DB_Settings.sql
SPCTR_DB_Settings.sql.log
SPCTR_DB_TestConnect.sql
SPCTR_DB_TestConnect.sql.log
SPCTR_DB_TestLogin.sql
SPCTR_DB_Uninstall.sql
SPCTR_DB_Uninstall.sql.log
SPCTR_DB_Upgrade.sql
SPCTR_DB_UpgradeFrom2000.sql
SPCTR_DB_UpgradeFrom2000.sql.log
SPCTR_DB_UpgradeFrom2K_step2.sql.log
SPCTR_DB_UpgradeFrom2K_step3.sql
SPCTR_DB_UpgradeFrom2K_step5.sql
SPCTR_DB_UpgradeFrom2K_stepX.sql
SPCTR_DB_UpgradeFrom2K_stepX.sql.log
Spector360SqlAgent.msi
SpectorSoft.Spector360.SqlAgentService.
SqlAgentInterface.cmp
SpectorSoft.Spector360.SQLCLR.cmp
sqdedev.dll
SQLEXPR.EXE
sqlresld.dll
SqlRun.cab
SqlRun01.msi
sqlsut.dll
sqlunirl.dll
usp_Migration_Detach2KDBs.sql
usp_Migration_Detach2KDBs.sql.log
VersionInfo.txt
VersionInfo.txtX
WFSCategories.cmp
* Only installed on Vista/Server 2008 machines
90
Spector 360 System Requirements
System & Network Requirements
The Spector 360 Setup program installs all required Spector 360
Server Components. We recommend initially installing all
components on a single server computer and later, when you are
certain Spector 360 is correctly deployed, distributing components
to other computers as needed.
Single Server
Client Recorder
Dashboard
Database
Distributed Servers
Administrator Credentials
To install (or uninstall) Spector 360 components requires Administrator-user credentials for the
computer(s) where components are installed. You must be logged in to Windows under a Domain
Administrator, or equivalent, Windows account. In addition, the Control Center Server will require Domain
Administrator or equivalent credentials to manage computers and Spector 360 across the network. You
provide these credentials during Setup when you install the Control Center Server.
Single-Server Configuration
You can use Setup to install ALL Server Components,
Microsoft SQL Server, a Control Center, and a
Dashboard on a single computer. The "single server"
computer requires network access to all computers. In this
configuration, all Spector 360 Servers can run under the
computer's Local System account. A single administrator
station will require:

Operating System*:
Windows XP Professional
Windows Server 2003
Windows Server 2008
Windows Vista
Windows 2000, or
Windows 64-bit Editions

Disk space is a concern for the Spector 360 Database
component, which will create backups and continue to grow. Make sure you have free disk space to
support:
25 Computer Licenses - Minimum 100 GB
25-50 Computer Licenses- Minimum 200 GB
50-100 Computer Licenses - Minimum 500 GB
More than 100 Computer Licenses - More than 500 GB
See Estimating the Database Size

512 MB RAM depending on the OS; 1 GB+ RAM recommended
600-MHz Pentium III or faster processor; 1 GHz+ processor recommended
91

Static IP address for the server computer

Computer is always up and running

Internet access to register and obtain an Unlock Code during Setup and to receive updates.
*NTFS File System
Microsoft SQL Server 2005 depends on the features of an NTFS file
system. Make sure the computer OS where you install the Spector 360
Database uses the NTFS and not the FAT32 file system.
Client Recorder
The Spector 360 Recorder requires network communication with the Primary Server, Control Center, Data
Vault Server, and Web Filter Server. A single Recorder installation requires:

Windows Server 2003
Windows Vista
Windows 2000

50 MB free hard disk space

Administrator share level access (C$) to the computer is available

File and Printer Sharing must be enabled (applies to Vista)

Registry Services must be enabled (for remote management)

A SpectorSoft license for each Client Recorder installation (e.g., a 100-Computer license to install
the Recorder on 100 computers)
Dashboard
Each Dashboard requires network access to the Spector 360 Database (SQL Server instance). As many
Dashboards as needed can be installed on the network. The Dashboard installation requires:

Windows Server 2003
Windows Server 2008
Windows Vista
Windows 2000, or

280 MB (x86), 610 MB (x64) for Microsoft .NET Framework 2.0, if it has not been installed (available
as a free download from Microsoft)

Windows login or SQL login privileges to the Database
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Note: Each Dashboard requires permissions for accessing the File Storage Location where
Screen Snapshot and Email Attachment files are stored. By default, this is the C$ Share on
the Database computer. You can change the network share for security. See Sharing the
File Storage Folder.
Control Center
Each Control Center requires network access to the Control Center Server. If the user has privileges to log
in to and access the Database, connection to the SQL Server instance is required. As many Control Centers
as needed can be installed on the network. The Control Center installation requires:

Windows Server 2003
Windows Server 2008
Windows Vista
Windows 2000, or

280 MB (x86), 610 MB (x64) for Microsoft .NET Framework 2.0, if it has not been installed (available
as a free download from Microsoft)

Windows login or SQL login privileges to the Database, if Web Filtering, Event Alerts, or Database
Management will be used (Recorders can be configured and installed without Database access)
Database and File Storage
The Spector 360 Database requires network communication with all Servers except the Primary Server.
Be sure to install a Control Center on the Database computer. Spector 360 provides Microsoft SQL Server
2005 for 1,000 or more client computers or the more efficient Microsoft SQL Server 2005 Express for
fewer than 1,000 client computers. It is also possible to install a Spector 360 Database instance using an
existing Microsoft SQL Server 2005 installation.
Microsoft SQL Server 2005 depends on the features and file size maximums used by
NTFS. Make sure the computer OS where you install the Spector 360 Database uses
the NTFS and not the FAT32 file system.

Windows Server 2003
Windows Server 2008
Windows Vista
Windows 2000, or

4 GB free disk space to install SQL Server 2005 Express or Standard

25 GB minimum to install the 360 Databases. Disk space is a concern for the Spector 360 Databases,
which will create backups and continue to grow. Make sure you have free disk space to support:
Up to 25 Clients - 100 GB free disk space
25-50 Clients - 200 GB
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50-100 Clients - 500 GB
More than 100 Clients - More than 500 GB

400+ MB per user, per month, for the File Storage location

As needed, Firewall exceptions that allow the Dashboard to connect to the SQL Server (created on
Setup)

A locally installed Control Center is required for certain Database Management functions
Distributed Server Configuration
You can install Server Components on different
computers across the network. Each non-local server will
run under a network account with permission to access
appropriate locations on the network. The disk space sizes
listed below are for individual, installed components; the
computer on which you run the Setup will require at least
200 MB to handle the Setup files.
Each Server requires:

Windows Server 2003
Windows Server 2008
Windows Vista
Windows 2000, or

Static IP address

Computer is always on
Primary Server also requires:

Only one Primary Server is installed

1 MB free space to install

Direct network access to each client computer
One Primary Server can manage up to 10,000 Client Recorder licenses. The Primary Server listens at
IP port 16768 to allow Recorders to retrieve licensing; a Windows Firewall exception is created during
Setup, as needed

Internet access for registration and updates (optional)
Control Center Server also requires:

Only one Control Center Server (CCS) is installed

Domain Administrator credentials (or equivalent) provided during Setup to manage computers and
servers
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Direct network access to each client computer
The CCS uses IP port 16768 to communicate with computers for Recorder installation and
configuration; a Windows Firewall exception is created during Setup, as needed

Direct network access to all other Servers

Direct network access to the Database
(If the user is accessing the Database) Credentials for CCS for read/write access to the Database are
provided to the service on Setup, using the Local System or Network Account, as you select
Data Vault Server also requires:

Best results if installed on the Database / File Storage Location computer. You may install multiple
Data Vault Servers for a single Primary Server, but each Data Vault should use the same Database
credentials

205 MB free to install

Direct access to each client computer
The Data Vault uses IP port 16769 to receive recorded events from Recorders; a Windows Firewall
exception is created during Setup, as needed

Direct network access to the Database
Permission to write to the Database and to File Storage Location folders is created automatically
during Setup using the Local System or Network Account, as you select
The Web Filter Server also requires:

You may install multiple Web Filter Servers (WFS), but each should use the same Database credentials

Direct access to each client computer
The WFS uses IP port 16771 to receive and filter Recorder requests to go online; a Windows Firewall
exception is created during Setup, as needed
When there are thousands of web sites to filter, you may decide to install the Web
Filter Server on its own computer so that web filtering doesn't interfere with other
database processing.
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Server Components and the Network
The following requirements allow the communication between the
computers you will be recording (the Recorder) and Spector 360
Server Components. The notes in this topic apply to ALL
Windows networks.
To deploy on your type of network:
Privileges on Computers
Static IP Address
Communication Ports
Computer Is Running
Internet Access
Read the appropriate topic:

Deploying in a Domain Network
Deploying in a Windows Workgroup
Deploying on Windows Terminal Server or Citrix
Deploying in a Novell Network
Administrator Privileges on computers
The Control Center Server must have Windows local Administrator privileges (with the administrative C$
share enabled) on computers (a) to install the Recorder remotely and (b) to retrieve the status of the
recorded computer on the network. You need to give the Control Center service the Administrator account
information when you install the service.

In a domain network, local Administrator privileges are automatically provided to a Domain
Administrator user account, so it makes sense to use the Domain Administrator account for the Control
Center installation.

If you do not have a domain network with a Domain Administrator account, you can modify each
computer's local Administrator user group to include the Control Center user. For a Windows
Workgroup, the exact same Administrator-level account (user name and password) must be added to
each computer's local Administrator user group. See Deploying in a Windows Workgroup.
Note: The Control Center Server is the only Server Component that requires privileges on
network computers.
Static IP Address(es)
Each computer must be able to resolve the computer names where the various Server Components are
installed. We recommend that you do NOT use DHCP on computers where you install Server Components
because it changes the IP address on connection to the network, and the computer may not be able to
resolve the names. Make sure you install the Server Components on a computer using a static IP address.
Communication Ports
The Recorder communicates with various Server Components using specific ports. If you install Server
Components on a Windows XP computer, a rule will automatically be added to open the needed port in the
Windows XP Firewall. Make sure these ports will be available for use by Spector 360 and do not interfere
with other activity on your particular network. If necessary, you can change the SpectorSoft Server "Listen
IP" ports from the Control Center Server and each Profile's Server Settings.

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Control Center
Recorder: Port 2468
Server Components and the Network

Recorder Data Vault service: Port 16769
Recorder Primary Server: Port 16770
Recorder Control Center Server: Port 16768
Recorder Web Server Filter: Port 16771
Dashboard Spector 360 SQL Server: Ports 1111 and 1424
Spector 360 SQL Server available for connection: Port 1434
Computer Is Up and Running
For your Spector 360 installation to work correctly, each Server Component needs to be on a machine that
is up and running at all times.
Internet Access
Spector 360 software components do NOT require access to the Internet. However, we highly recommend
performing the Spector 360 Setup from a computer with Internet access. The latest files can be downloaded
from the Internet, and the Spector 360 serial number can be registered immediately through a web
connection (see Registering). In addition, if the Control Center application has Internet access, you can
download software updates and distribute them to the computers.
97
Estimating the Database Size
The required hard disk space for MS SQL Server, the Spector 360
Databases, and the File Storage location (Snapshots and Email
Attachments) depends on which version of SQL Server you are
installing, whether or not you plan to record Email Attachments
and Screen Snapshots, and how many computers you are
recording. This topic provides some guidelines for estimating the
disk size your data will require.
SQL Server Express
SQL Server Standard
File Storage
Ongoing Estimating
The "Spector 360 Database" actually includes several databases, which are fully
described in the Spector 360 Administrator's Guide.

The STORAGE database is where activity recordings are stored. New
STORAGE databases are automatically created when a maximum size is
reached.

The LOOKUP database allows query of the data and grows with the STORAGE
database.

The DATA VAULT database receives recordings from Spector 360 Recorders
before processing them for storage in the STORAGE database and is sized to
match the maximum STORAGE size.

Other databases (for Web Filtering and administrative purposes) do not
change in size as data is recorded.
MS SQL Server Express and 360 Databases
A Spector 360 Setup for fewer than 1,000 Client Recorders installs Microsoft SQL Server Express. The
initial installation, before Spector 360 is actively being used, requires minimum disk space as listed below.
For a realistic deployment, use these guidelines:

25 Recorders installed - Minimum 100 GB
25-50 Recorders installed - Minimum 200 GB
50-100 Recorders installed - Minimum 500 GB
More than 100 Recorders installed - More than 500 GB

MS SQL Server Express - (installed separately) 350 MB free disk space

Spector 360 Databases - 30 GB free disk space (bare minimum) includes the databases below plus 13
GB buffer space to deploy and begin monitoring
STORAGE Database: 4 GB
LOOKUP Database: 4 GB
DATA VAULT Database: 4 GB
Other 360 Databases (ADMIN, AUDITING, CUSTOMER,
SEARCH, WFS FILTER, WFS SYSTEM): About 5 GB

98
Total (SQL Server and 360 Databases) - About 30 GB.
Be aware that as soon as Recorders are installed, the STORAGE database begins to fill with data, and at the
maximum 4 GB size, a new STORAGE database will automatically be created. By default, the Database
Backups are automatically created (on the same computer). Screen Snapshot files and Email Attachments
(if requested) are directed to the File Storage location, where they quickly take up disk space. Read
Ongoing Estimating below, and consult the Space Management and Data Retention topics in the Spector
360 Administrator Guide for help in managing disk space issues.
MS SQL Server Standard Edition and 360 Databases
A Spector 360 Setup for 1,000 or more Recorders installs MS SQL Server Standard Edition. You may have
specially requested the standard SQL Server, or you may be using your own installation of SQL Server to
install a Spector 360 SQL Server instance. The Standard (or Enterprise) version of SQL Server allows you
to set the database size. The initial installation, before Spector 360 is actively being used, requires
minimum disk space as listed below.
For a realistic deployment, no matter what database size you set, allow at least
100 GB free disk space. Consult the table and example below for a more
accurate assessment.

MS SQL Server Standard - (installed separately) 350 MB free disk space.

360 STORAGE Database - User-defined. SQL Server Standard Edition allows you to set the initial
STORAGE database size during installation.

360 LOOKUP Database - Will be created at the same size as the user-defined STORAGE database.

360 DATA VAULT (DV) Database - Will be sized based on the user-defined STORAGE size, as
shown in the table below.
User-defined size is:
DATA VAULT DB will require:
0-20 GB
4 GB
20-50 GB
8 GB
Greater than 50 GB
16 GB

Other 360 Databases - 5 GB free disk space

Total - Depends on the user-defined size:
User-defined size * 2 (STORAGE and LOOKUP) + DATA VAULT (see table above) + 5 GB (SQL
Server and other 360 databases)
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EXAMPLE: If you define a STORAGE database size of 25 GB, the minimum disk space free required will
be about 63 GB.
350 MB = MS SQL Server Standard
25 GB = User-defined STORAGE database
25 GB = LOOKUP database
8 GB = DATA VAULT database (see table above)
5 GB = Other 360 databases
63.5 GB = Approximate Total
Setting a large user-defined STORAGE database size (e.g., 100 GB) can cause
lengthy Backup, Restore, and Archive times, and could slow down Dashboard
searches and queries. You can use the Control Center (Database Configuration)
to change the maximum size of future STORAGE databases. However, the size
you define on SQL Server installation remains in effect for other databases.
File Storage - Email Attachments
The Data Vault Server directs recorded activity to the Database and directs Screen Snapshot and Email
Attachment files to the File Storage Location, by default C:\Spector360Data on the Database computer.
Email attachment recording is OFF by default, and attachments are not captured. If attachment recording is
turned ON in the Recorder Profile Settings, the default maximum size of attachments captured is 100K.
Files up to 100K attached to sent or received email will be captured and stored in the File Storage location;
anything larger will not be captured. You can change the settings to capture ALL email attachments, but be
aware that file attachments can take up a great deal of disk space.
File Storage - Screen Snapshots
Screen Snapshots are "pictures" of the computer screen stored as graphic files. By default, the Recorder
takes a snapshot every 30 seconds while there is user activity. The Screen Snapshot recording storage
requirements (per user) are based on several factors, including:

The amount of time the user was active on the computer
The resolution of the user's desktop and number of monitors used
The color depth that Spector is configured to record in (grey scale or color)
The frequency with which areas of the user's screen change
For example, a user with an 800 x 600 display engaged in computer activity for 2 hours a day, who is being
recorded in grey scale, is going to have a significantly lower storage requirement than a user with two 1280
x 1024 displays engaged in activity for 6 hours a day, who is being recorded in color. You can control the
frequency and color depth of snapshot files from the Recorder Profile Settings.
Ongoing Estimating
Every organization has different usage needs. Monitor the weekly and monthly rate of hard disk space used
for event recording at your site so that you can respond immediately when disk space begins to run out.
100
Check the Maximum and Current Size of the databases using the Control Center's Database tool on a
weekly basis. Estimate your own rates of usage, and then establish policies for managing disk space.

Events Recorded
SQL Server Express - Requires 4.5 GB minimum for each STORAGE database.
SQL Server Standard - Requires user-defined size times 2 (to account for the LOOKUP and other
databases) for each STORAGE database. The user-defined size you set is the maximum size for the
first STORAGE database to be used by Spector 360.
When a STORAGE database reaches the maximum size (for SQL Server Express installations, 4 MB)
a new STORAGE database is automatically created. You may end up with several active STORAGE
databases. The Dashboard allows you to archive older STORAGE databases. In addition, the
Dashboard provides Space Management and data retention functions that allow you to ensure
sufficient hard disk space for newly collected data. See the Spector 360 Dashboard Guide.

Rate of STORAGE Usage
Per user - Requires about 50 MB each month.
The "per user" rate of database space consumption depends on the number and activity of your users.
Roughly, you can estimate a rate of 50 MB per user, per month, for users working an 8-hr day. So, if
you are recording 20 average employees, the STORAGE database will receive about 1 GB of recorded
data per month.
The Dashboard provides Archive and Space Management options that allow you
to manage disk space and the size of your databases as the data continues to
grow.

Rate of File Storage Location Usage
Per user - About 400 MB each month.
Check the File Storage folders (default path is C:\Spector360Data) containing Snapshot and Email
Attachment files on a weekly basis. Screen Snapshot and Email Attachment Files are stored as files in
a folder. Roughly, the rate of disk space consumption is about 400 MB per user, per month, for users
working an 8-hr day. This formula is based on:
(1) Snapshot frequency of 1 every 30 seconds
(2) Recording in grey scale
(3) 1024x768 display
(4) The user is active 8-hours per day for one month
(5) Email Attachment recording is OFF
So, if you are recording 20 average employees, about 8 GB per month would be needed for the File
Storage Location.
Note: If you are importing data from Spector CNE, you can conserve space by directing the
Import Utility to set a path to the existing Snapshot and Email Attachment folders in your
Spector CNE data rather than copying them to a new location. However, if you choose this
option, the Snapshots and Email Attachments will not be encrypted.
101
Spector 360 Recorders and the Network
You will install the Recorder on computers on your network
AFTER the Server Components are installed. All options for
Recorder installation are provided in the Spector 360
Administrator's Guide, but you can get started by referring to
Installing the Recorder in this guide. In addition to meeting
system requirements, computers require the following to receive
a Recorder installation.
One License per Computer
Network Access to Servers
Domain Admin Login
Windows OS Options Enabled
Access through Firewall
One license for each recorded computer
You must have a license for each computer on which you install the Recorder. The purchase confirmation
email you received from SpectorSoft shows your serial number and the number of computer licenses you
have purchased. For each computer where a Recorder is installed, a license is used.
Network access to the Servers
Each Recorder requires TCP/IP network access to the Servers. The computer(s) where the Server
Components are installed must be up and running and on the network at all times:

If the Primary Server is unavailable to provide licensing to the recorded computers, the Recorders will
become unavailable to the Control Center and stop sending recorded events to the Data Vault.

If the Data Vault Server is unavailable, the Recorders will not be able to upload data.

If the Web Filter Server is unavailable, centralized Web Filtering will not be applied to computers.
The Recorders need to resolve the names of the Server Components computer(s) to an IP address.
SpectorSoft recommends using a static IP address rather than the computer's name. Refer to the Spector
360 Administrator's Guide for more about configuring communication.
Computer Diagnostics are provided to determine whether a network
computer can communicate with the Control Center.
Domain Administrator Login
As the Control Center user attempting to install or uninstall Recorders on computers, you must have logged
in to Windows with Domain Administrator or equivalent credentials.
Windows operating system options enabled

Administrative C$ Share Access - The computer must have administrative C$ share access enabled.
Instructions are provided in the Administrator's Guide.

File and Printer Sharing Enabled - ALL computers must have File and Printer Sharing services
enabled. These services normally are already enabled in Windows Vista, XP and 2000 operating
systems. The Control Center provides a Diagnostics function that allows you to check the status of a
computer's services.
102

Remote Registry Enabled - Spector 360 allows you to install or update the Recorder remotely from
the Control Center on network computers. To accomplish this, the computer must have Remote
Registry Services enabled.
Access through Firewall
The Recorder installation automatically creates a Windows firewall exception for port 2468 on the
computer. Through this port, the Recorder attempts to listen for connection to the Control Center Server.
The Recorder makes connection to the Data Vault and Primary Server through their IP ports 16770 and
16769, and to the Web Filter Server through its port 16771 (see Server Components and the Network).
Make sure there is no conflicting usage of these ports.
If File and Printer Sharing is not enabled, the computer will not be properly
detected on the network by the Control Center.
Spector 360 for Networks was designed for a domain network environment, with at least one Windows
Domain Controller to validate a user's administrative privileges. A managed domain network is already
configured for centralized management. After installing the Spector 360 Server Components, you will be
able to install the Spector 360 Recorder on network computers from the Control Center.
Required. The Control Center Server must have Local Administrator privileges on each computer in order
to control the remote computers. Any computer, in turn, must be able to authenticate that the Control
Center has Local Administrator privileges before it allows control. If you supply Domain Administrator
credentials to the Control Center Server, it will have control, as set by Domain Group Policy, over all
aspects of the Recorder installation and administration.
Other Networks: Spector 360 acts on a Citrix and Microsoft Terminal Server
network as it would on a Windows Domain Network. Without a domain name
server, Spector 360 behaves as if it were in a Windows Workgroup environment.
Prepare Client Computers
Spector 360 was designed for domain networks, but it's possible to
Set up 360 Management
configure a Windows Workgroup for Spector 360 management.
Because the Control Center and CCS require administrator
privileges on each network computer, you will need to define a Local Administrator User at each
workstation. In addition, you should check each computers network and the local security policy settings.
Follow the steps below, consulting your Windows operating system “Help” for complete details.
To prepare client computers for management:
1.
At each computer, set up a common local administrator account.
Use the Windows Control Panel > User Accounts to add a new user account. Grant this user
103
Administrator level of access. Create exactly the same account (user name and password) at each
computer. This account will give Spector 360 access to each computer.
The admin005 account is a local administrator on each computer
2.
Make sure the computer belongs to the correct workgroup.
Use Control Panel > System to view the current workgroup setting. If necessary, change settings so
that this computer is a member of the same workgroup as the others.
3.
Change the security policy to allow user authentication.
This may or may not be a problem. If a “Guest Login” prompt appears when Spector 360 connects to
the computer, you won’t be able to log on as administrator. Change the Local Security Policy to
prevent this from happening. The steps may be:
Control Panel > Administrative Tools > Local Security Policy > Local Policies >
Security Options > Network access: Sharing and security for local accounts.
Enable this setting for local security: “Classic – local users authenticate as themselves”
4.
Restart the computer.
While you are the computer, you could make sure File and Printer Sharing is on
and C$ Administrative Share is enabled. More...
To set up Spector 360 management:
At the computer where Spector 360 Server Components are installed:
1.
Define the same common Windows administrator user account and log on to Windows using this
account.
2.
Give Spector 360 Servers the common administrator account credentials.
You can do this during Spector 360 Setup: Choose a Network Account for Servers and when you are
prompted for credentials, specify the common administrator account.
104
OR - If you've already installed the Servers, change credentials from the Control Center: Select Servers,
right-click on each Server and select Modify. Change the account credentials for the Server.
Note: It does NOT matter which user is logged on to a computer as long as the account as
described above exists in the local Administrators group on the computer.
105
Deploying in a Novell Network
Domain Login
Spector 360 acts in a similar fashion on a Novell Network as it
Local Login
would on a Windows Network, and Administrator authentication
at each computer is often the issue. There are a few distinctions
Combined Users
that are noted below. The biggest potential problem occurs when
the underlying local Windows accounts are not configured properly. For instance, if all Novell users are
mapped to a common local Windows account, the Spector 360 recordings will appear confusing.
To deploy when users log in to a domain:
If users log on to both the local machine and the Novell Server at the same time, during Setup provide the
Control Center with a login account that meets these specifications:

The Windows User used for the Control Center must be a member of the Local Administrators Group
on the on the Server computer.

The Windows User must be a member of the Administrators Group on each machine you wish to
administer. This can be accomplished by the current Windows user being a member of the Domain
Admin group, and that group, in turn, being in the Local Administrator group of the machines to be
administered.
Note: If an improperly credentialed Windows account is used, the Control Center will not
function properly.
To deploy when users log in locally:
If users do not log on to a domain, Spector 360 behaves exactly as if it were in a Windows Workgroup
environment. Follow the instructions to create a common Administrator account, as described in Deploying
in a Windows Workgroup. Provide the Control Center with the common Administrator account during
Setup and when installing Clients.
To view consolidated user data:
Spector 360 stores user information as a part of the recorded data. On a Novell network, one user may have
multiple designations depending on where and how the user logs in (e.g., COMPUTER1\jane and
COMPUTER2\jane). To prevent multiple sets of data per user, Spector 360 provides an option to combine
the user names into one "account," with one set of data records (<Combined>\jane). This setting is
provided in the Control Center, under Data Vault Properties.
106
Deploying on a Windows Terminal Server or Citrix
Deploying on a Windows Terminal Server or Citrix
Spector 360 Server Components will operate in a Terminal Server or Citrix environment, provided
requirements are met. The Spector 360 Client Recorder will capture sessions from a Windows Terminal or
Citrix Server where either “Full Desktop” or "Published Applications" are used. Simply install the
Recorder on the server computer itself, using normal Recorder installation procedures.
The Spector 360 Recorder now captures workstation activity within published
applications from a Citrix server.
SpectorSoft requires customers using this type of platform to purchase a license
for each user who will be logging in to the server.
To install the Recorder on the terminal server:

Normal installation considerations apply. For example, if the Server happens to be operating on a
Windows Workgroup, you need to establish a local Administrator account for the Control Center and
use manual Recorder installation (if you prefer to install at each workstation).

It's possible to install Spector 360 Server Components and the Client Recorder on the same machine.
However, you must remove any previous SpectorSoft recording software BEFORE installing (or
updating) Server Components. You can install the Recorder after the Spector 360 Setup is complete.
To view and manage recorded data:
The Recorder captures activity under the login name of the user who performed the activity. This means the
Recorder will capture email, web sites visited, keystrokes, and all other activities for DOMAIN\SALLY,
DOMAIN\PETER and DOMAIN\JIM as they use the terminal services, even when activity occurs
simultaneously.

The data is received and stored in the Database “by user” and can be viewed by user (and other
criteria) in the Dashboard.

Keep an eye on performance and usage. As more users connect and are recorded, the more difficult it
becomes for the Recorder to take Screen Snapshots for each user every 30 seconds. Use the Recorder
Profile settings to reduce frequency of (or disable) Screen Snapshots, or consider disabling other
activity recording.
107
Client Recorders on Windows XP Home
Client computers running under Windows XP Home operating systems may not have the Windows services
enabled required by the Control Center. The Spector 360 Administrator's Guide provides complete
instructions for configuring Windows services.
The easiest solution is to just make sure File and Printer Sharing is enabled and
then install the Recorder manually at the computer.
To monitor these computers you must:

Enable File and Printer Sharing. How to...

Enable Administrative Share C$. How to...

Have account credentials with local Administrator-level access to these computers (on a domain
network, this can be the Domain Administrator account).

Ensure there is TCP/IP connection between these computers and the Primary Server and the Data
Vault Server.

Install the Recorder manually. How to...
108
Troubleshooting
Troubleshooting
SpectorSoft is committed to providing you with the best overall product experience. Our products are
designed with superior quality and ease of use in mind, but we understand that issues do arise from time to
time that require outside help. Follow these steps to get answers to questions when you are having trouble.
To test installation of Spector 360:

Verify Servers are running.
See Running the Control Center and Dashboard. Select the Servers button from the lower left
navigation pane. Select a Server and "Modify the selected Server." Each Server's status should be
"Running." The Data Vault and Web Filter Servers should correctly identify the Database computer.
Consult "Troubleshooting" in the Spector 360 Administrator's Guide if there is a problem.
Data Vault Server
Primary Server
Web Filter Server
Database Server, Spector Agent (and SQL Agent if full SQL Server is installed)

Verify a test Recorder installation.
Select Computers and Manage Computers in the Control Center. Make sure the status of the test
computer updates to "Installed" with the proper Recorder version in the Computers list.

Run the Dashboard to check recording and the Database.
See Running the Control Center and Dashboard. If you are using a "test" Recorder, perform various
activities at the computer and refresh the Dashboard to populate its views of data. If you are upgrading,
you can restore a backup or import CNE Data Vault files to populate the Dashboard views. Consult
"Troubleshooting" in the Spector 360 Administrator's Guide or Dashboard Guide if there is a
problem.

Share the File Storage folder.
Set up all Dashboards with a "Share" to the File Storage Location (default is C:\Spector360Data on the
Data Vault computer). See Share the File Storage folder.
If you have problems with deployment:

Consult the Spector 360 Guides.
Consult the Table of Contents and Index of this guide. Refer to the following guides for in-depth
instructions and troubleshooting techniques:
Spector 360 Administrator's Guide (for Servers, Recorders, and the Database)
Spector 360 Dashboard Guide (for the Dashboard)

Make sure you have updated ALL Spector 360 components.
All new components are required for this version.
109

Make sure anti-virus/anti-spyware software is not removing the Recorder.
If your virus protection software is detecting and removing the Client or other components, see
Excluding Spector 360 from Antivirus Detection.

Make sure you have installed the NEW Spector 360 Recorder.
Spector 360 Version 7.0 requires that you install new Recorder Version 7.0 (or higher) software on all
computers. Computers running older versions of Recorder software will not be able to deliver data to
the central Database, but they will continue to collect data. When you install the new Recorder, it will
locate and upload existing data files on the client computer to the Data Vault for processing in the
Database.

Keep your installation up to date.
Check for and update all Spector 360 components when possible. SpectorSoft supplies minor updates
free of charge, between the major releases. Updates may include minor functionality improvements
and software bug fixes that solve problems.

Read the Support FAQs
Visit Technical Support's Online FAQs (Frequently Asked Questions) to view the most common and
easiest to resolve support requests. You will be required to enter your registered Serial Number.

Update Your Virus Protection and Windows Files
Improper recording may result when there are underlying Windows issues on your computer, for
example unwanted viruses, software conflicts, or an out-of-date Windows program.

Consult the Knowledge Base
The SpectorSoft Knowledge Base is a web-based source for up-to-date articles on product
functionality, program compatibility, and known bugs / fixes to help you solve technical issues. You
will be required to enter your registered Serial Number.

Email or Call Technical Support
When all else fails, contact Technical Support.
110
Troubleshooting
Installation Errors

Setup has detected ...an existing version of Spector Professional or Client installed on this
computer...
You need to uninstall any version of the Spector Client Recorder on the computer if you want to install
the Control Center. If you want to install Server Components and the Control Center, take steps to
remove the Spector Client before continuing, and then restart the Setup program.

MSVCR71.dll is missing. If this error message appears during install, Microsoft .Net Framework is
not installed or cannot be found. You may be attempting to install components in an improper order.
Uninstall all components and begin again. The .Net component is installed (if not found) with the
Dashboard.

The passwords do not match.
Appears during Database Setup, Database Security, SA login to the SPECTOR360 SQL Server
instance. The password you entered in the "Confirm Password" field does not match the password
entered in the first "Password" field. Click OK and carefully retype the password in the Password and
Confirm Password fields.

Database test Connect Failed...please re-enter password.
Appears during Database Setup, Database Security, SA login to the SPECTOR360 SQL Server
instance. If you are reinstalling over a current Spector 360 SQL Server instance, you must enter the last
SA password defined for the default instance.

Error: Account credentials were not properly supplied!
Appears during Server Component Setup, Control Center Administrator-level Account Information.
There is a problem with the format of your user name and password entry. Make sure you have
correctly entered the "Password" and "Confirm Password."

Unable to process unlock code....
The unlock code is not valid, was not correctly copied and pasted from the registration and unlock
email, or is the wrong code. Note that if you uninstall and reinstall the Primary Server you will need to
re-register with SpectorSoft and receive a new unlock code.
111
SpectorSoft Information
Contact Us
General
SpectorSoft Corporation
1555 Indian River Blvd., B-210
Vero Beach, FL 32960 USA
Web: www.spectorsoft.com
U.S. & Canada: 1-888-598-2788
International: 772-770-5670
Sales
Contact our sales staff for pre-sales questions, upgrade options, adding computer licenses, and information
about the latest SpectorSoft products.
Monday - Friday; 9:00 AM to 10:00 PM EST
Saturday & Sunday; 10:00 AM to 6:00 PM EST
Web inquiries: http://www.spectorsoft.com/products/productinquiry.asp
Email: [email protected]
Sales Fax: 772-770-3442
Technical Support
Contact SpectorSoft engineers if you have any difficulties at all, 24 hours a day, seven days a week.
Web: Request Support
Email: [email protected]
Suggestions and Comments
SpectorSoft is always interested in hearing from our customers. If you would like to make a suggestion that
would improve this product or the Online Help, do not hesitate to contact us.
113
Copyrights and Trademarks
Copyright Notice
Copyright © 2008 SpectorSoft Corporation, 1555 Indian River Blvd., B-210, Vero Beach, Florida 32960
U.S.A. All rights reserved.
Spector 360, Copyright © 2001-2008 SpectorSoft Corporation.
SpectorSoft and Spector are Registered Trademarks of SpectorSoft Corporation.
This software includes code under license from Microsoft Corporation. © 1995-2007 Microsoft
Corporation. All rights reserved.
Other Trademarks

Microsoft, Microsoft SQL Server, Microsoft Internet Explorer logo, Microsoft Office Compatible
logo, Explorer, Windows, Windows logo, Windows Vista, Windows XP, Windows 98, Windows ME,
and Windows 2000, and / or other Microsoft products referenced herein are either registered
trademarks or trademarks of Microsoft Corporation in the U.S. and / or other countries.

All other trademarks and service marks are the property of their respective owners.
114
Index
3
Estimating the database size ................... 98
360 SQL Agent ...................................... 14
Exclude from antivirus detection .............. 86
A
F
About this release .................................. 82
File and printer sharing......................... 102
Active Directory ..................................... 53
Filetosql.log .......................................... 72
Antivirus / ant-spyware .......................... 86
Firewall exception ................................ 102
C
Firewall ports ........................................ 96
Citrix ................................................. 107
Client Recorder
Installation ........................................ 49
Network requirements ....................... 102
System requirements .......................... 91
Combine users .................................... 106
Command line setup .............................. 46
Configuration ........................................ 91
Contact .............................................. 113
Control Center installation....................... 39
Control Center Server installation............. 27
Copy snapshot files ................................ 72
Copyright ........................................... 114
D
Dashboard installation ............................ 23
Dashboard, starting the first time............. 85
Data Vault Service ................................. 31
Database .............................................. 14
Backing up ........................................ 63
Database sizing .................................. 98
Deployment steps .................................... 1
Disk cost .............................................. 14
Fixed filenames ..................................... 86
I
Import Utility ........................................ 72
Email attachments .............................. 72
Installation .......................................... 3
Snapshots ......................................... 72
Install .................................................... 3
Client Recorder .................................. 49
Control Center application.................... 39
Control Center Server ......................... 27
Dashboard......................................... 23
Data Vault Server ............................... 31
Databases ......................................... 14
Extra servers ..................................... 46
From a command line.......................... 46
Older version ..................................... 76
On a new 'test.................................... 59
Over Spector 360 version 6.1 ............... 63
Over Spector 360 version 6.2 ............... 60
Over Spector CNE ............................... 69
Primary Server ................................... 29
Web Filter Server................................ 36
L
Local Administrator privileges ................ 103
Local System Account credentials ............. 12
Disk space ............................................ 98
M
DNF ..................................................... 23
Manual installation of Client.............. 49, 102
Documentation ...................................... 84
MDAC................................................... 23
Domain Administrator........................... 103
Microsoft .NET Framework....................... 23
Domain group privileges ....................... 103
Microsoft SQL Server .............................. 14
Domain network .................................. 103
Migrating from Spector CNE .................... 69
Download options .................................. 58
Multi-user network ............................... 106
Download Spector 360 database files.......... 3
N
E
Netconfig.xml........................................ 49
Encryption ............................................ 72
Network credentials ............................... 12
Error messages ................................... 111
Network name resolution ........................ 96
Errors on import .................................... 72
Network requirements for Client............. 102
Novell requirements ............................. 106
115
P
Password ................................................ 3
SpectorSoft......................................... 113
SPSetup_settings.sds ............................. 56
Primary Server
Installation .......................................... 3
Internet access .................................. 96
Network requirements ......................... 96
Reinstall ............................................ 63
SQL Agent ............................................ 14
R
T
Registering ........................................... 44
Task Scheduler.................................... 103
Registration during setup .......................... 3
Technical support................................. 113
Reimport previously imported files ........... 72
Terminal server ................................... 107
Remote registry services....................... 102
Test connection ....................................... 3
Revert to previous version ................. 63, 76
Test the new version on a separate computer
....................................................... 59
Risk name ............................................ 86
S
SA account ........................................... 23
SA password ......................................... 14
Sales ................................................. 113
Serial number ......................................... 3
Server Components
Installation .......................................... 3
Uninstall............................................ 77
Upgrade or re-install ........................... 63
SQL Server ........................................... 14
Static IP ............................................... 96
System Administrator password ................. 3
Trademarks ........................................ 114
Troubleshooting................................... 109
U
Uninstall ............................................... 77
Updating ......................................... 60, 63
Use existing folder structure .................... 72
W
Web Filter Server................................... 36
Set credentials ........................................ 3
What's new ........................................... 82
Setup program ...................................... 58
Windows services................................. 102
Snapshot / email attachment file size........ 98
Windows Workgroup ............................ 103
Spector 360 database files ........................ 3
Windows XP Home ............................... 108
116