2017/18 PROGRAM RELEASE POLICIES CARNIVAL CRUISE LINE

2017/18 PROGRAM
RELEASE POLICIES
CARNIVAL CRUISE LINE GENERAL POLICIES
These are the general policies that are applicable to all cruises featured in the 1 June 2016 to 31 December 2018 Carnival Cruise
Line program release for Carnival Spirit and Carnival Legend sailing to and/or from Australia. All policies are subject to change at
any time without notice.
SUMMARY OF CHANGES SINCE LAST PROGRAM RELEASE:
ITINERARIES
DEFENCE BENEFITS
• Melbourne Home Port
• Onboard Credit
ONBOARD PROGRAMS
MINIMUM AGE TO TRAVEL
• Shipboard Water Sports
• Change to policy
PREGNANCY POLICY
• Cruising Whilst Pregnant
1) Pricing 2
4) Travel Agent’s Select Sailing Group Program 7
a) General Information 2
a) General Information 7
b) First-In Fares 2
b) Select Sailing Category Upgrade 7
c) Past Guest Savings 2
c) Bonus Berth 7
d) Singles Supplement 2
d) Bonus Onboard Credit Option 7
e) Third/Fourth Occupancy 2
e) Booking Categories 8
f) Age Restrictions 2
f) Select Sailing Limits 8
g) Drinking & Gambling 3
g) Group Size 8
h) Tipping 3
h) Group Registration 8
i) Onboard Currency 3
i) Review Dates 8
j) Transfers 3
j) Fare Conditions 8
k) Flights 3
k) Price Advantage 8
2) Itineraries 4
5) Cruise Sale Program 9
3) Payments & Policies 6
a) General Information 9
a) Deposit & Final Payment 6
b) Cruise Sale Benefits 9
b) Cancellation Charges 6
c) Cruise Sale Eligibility 9
c) Pack n Go Payment and Cancellation Policy 6
6) Onboard Programs 9
d) Name Changes 6
a) Kid’s Programs 9
e) Pregnancy Policy 6
b) Camp Carnival 9
f) Identification documents for minors 6
c) Shipboard Water Sports
9
g) Minimum Age to Travel
6
7) VIFP Program 8) Defence Benefits 9
10
2017/18 PROGRAM RELEASE POLICIES | 1
PRICING
A. GENERAL INFORMATION
Unless stated otherwise, all fares are cruise only and are inclusive of all government fees and taxes, including the $55 Guest
Movement Charge for guests aged 12 years and over, GST, and non-commissionable fares (NCFs). For cruises ending in Sydney,
there is an additional passenger levy charge.
The below table outlines the charges:
LEVY
ARRIVALS INTO
SYDNEY FROM
AU$30
1st July 2015
AU$35
1st July 2016
B. FIRST-IN FARES
• First-In Fares are always open to the general market and are available in all categories. First-In fares may change at any time.
C. PAST GUEST SAVINGS
• The Past Guest rate offers a discount of up to $100 per guest for past guests in most categories effective at program launch. The
discount is combinable with First-In Fares and most strategic promotions unless otherwise stated. Once booked and the guest’s CCN
is entered, the discount will automatically combine with the fare.
DURATION
DOUBLE OCCUPANCY
SAVINGS PER GUEST
UPPER BERTH
SAVINGS PER GUEST
EFFECTIVE QUAD
SAVINGS PER GUEST
2-6 Days
$50
n/a
$25
7 & 8 Days
$75
$25
$50
9+ Days
$100
$50
$75
D. SINGLES SUPPLEMENT
• The single occupancy rate is 200% (the full cabin cost) for all types of staterooms on Carnival Cruise Line.
E. THIRD/FOURTH OCCUPANCY
• Special rates are available for third and fourth guests in a stateroom. Additionally, when children travel in the same stateroom as their
parents/guardians, their fares may be discounted on select cruises.
F. AGE RESTRICTIONS
• Upon the date of departure, all guests must be at least 12 months old to sail.
• To ensure there is suitable supervision, strict age restrictions apply. Please see below table for details of the minimum age requirements
per stateroom:
DATE
1 Nov – 31 Jan
All Other Dates
MIN AGE
19 years
18 years
DESCRIPTION
Subject to applicable laws, for cruises departing from an Australian port between 1
November and 7 January, any guest under 19 years of age on the day of boarding the
cruise must travel in the same stateroom as a responsible adult 19 years or older.
In addition, from 8 January to 31 January, there is a limit on the number of guests under
19 years of age who can travel unaccompanied. You will be advised at the time of booking
whether these restrictions will apply.
At all other times, to ensure suitable supervision, there must to be at least one passenger
18 years or older in each stateroom. However, to accommodate families cruising together,
for all departures, children may occupy a separate stateroom to their parent/legal guardian,
providing one child in each stateroom is 16 years or older.
2017/18 PROGRAM RELEASE POLICIES | 2
G. DRINKING & GAMBLING
• The minimum age for gambling and consumption of alcohol on Carnival Cruise Line’s ships sailing to and/or from Australia is 18 years.
Guests under the age of 18 years will not be permitted in the Casino or Disco after 11:00pm.
H. TIPPING
• There is no automatic tipping on Carnival Spirit and Carnival Legend for sailings to and/or from Australia. Tipping is neither required nor
expected. Guests may choose to tip at their discretion.
I. ONBOARD CURRENCY
• Onboard currency is in Australian Dollars.
J. TRANSFERS
• Transfers from the airport to the pier and from the pier to the airport are available for purchase through Carnival Cruise Line.
K. CRUISEAIR
CruiseAir is our Polar Online air booking tool which allows you to customise your clients’ flights to suit their travel plans and
connect with their cruise, including choice of airline, travel class, route, dates and flight times.
There is a choice between Flexible and Restricted fares, each with their own unique benefits.
Flexible fares have more flexible booking conditions and would suit guests who have less certainty in their travel plans:
1.Flights are fully refundable and changes can be made until 45 days before flight departure or cruise departure date, whichever occurs
first (additional costs will only be charged if you change to more expensive flights)
2.Payment for flights are not due until cruise final payment (unless booked inside the final payment due period or if the booking is fully
paid, in which case payment is due immediately via credit / debit card)
3.Cancellation charges up to the full cost of the flights apply within 45 days from flight departure date or cruise departure date,
whichever occurs first
Restricted fares suit guests with firm travel plans and are generally lower than Flexible fares:
1. Cancellation charges up to the full cost of the flights apply from the moment the flight booking is made
2. No changes can be made (including guest details)
3. Payment is due immediately at time of booking by credit / debit card (all fees are included in the fare)
CruiseAir also provides Next Port Protection. This means that in the event of an airline delay or airline service disruption, Carnival
will do what we reasonably can to work with the airlines to find a reasonable alternative to get guests to the next appropriate port
at no additional flight cost.
One piece of checked baggage per person is included in all CruiseAir packages. Size and weight restrictions apply as per the
individual airlines baggage policies.
2017/18 PROGRAM RELEASE POLICIES | 3
ITINERARIES
MOOLOOLABA
With beautiful beaches, warm weather and great shore
excursions, Mooloolaba on the Sunshine Coast is a great option.
TASMANIA
Experience the natural beauty and famous food and wine the
island state has to offer. Satisfy your sense of adventure with
a trip to historic Hobart; appease your appetite for culture at
the MONA (Museum of Old and New Art) or feast your eyes on
the views from Mt. Wellington.
GREAT BARRIER REEF
Carnival will be visiting Airlie Beach, Yorkey’s Knob and Port
Douglas (and Brisbane) as part of our latest itineraries.
Dropping anchor at the gateway to the Great Barrier Reef
means Carnival guests can visit one of the Seven Wonders of
the World, whilst enjoying all the fun of a Carnival cruise.
MORETON ISLAND
In another first, Carnival will be sailing to Moreton Island as
part of our shorter cruise itineraries. Guests can swim with
wild dolphins, explore the desert safari, and snorkel amongst
shipwrecks. Alternatively they can sit back, relax and enjoy
the pristine turquoise waters of the Pacific Ocean.
2017/18 PROGRAM RELEASE POLICIES | 4
MORE SHORT CRUISES
More short cruises are on the agenda for Carnival Cruise Line.
What better way to spend your weekend! With the majority
of cruises planned around weekends, there’s no need to take
time off work, and they make for some amazing stories at
Monday morning’s water cooler.
MELBOURNE HOME PORT
From 2018 some of our top cruises will depart from Melbourne.
So you can start and end your holiday without having to head
to another Aussie city. Woo hoo! It’ll be full steam ahead from
Melbourne as you sail off into the sunset and onto some super
fun destinations.
NEW ZEALAND
The reintroduction of our New Zealand itineraries will see
Carnival guests be some of the first in the world to see in the
New Year. Heading back to the land of the long white cloud
guests can indulge in the culture, adventure and stunning
scenery that is New Zealand.
CRUISE ITINERARIES
Cruise itineraries are not guaranteed. Many factors may
affect our ability to provide any particular itinerary. These
include weather, mechanical difficulties, civil unrest or other
unforeseen circumstances. We agree to use reasonable
endeavours to provide a cruise in accordance with our
published schedules and itineraries. However, we do not
guarantee itineraries and they do not form part of your
contract with us. If we are unable to operate in accordance
with our published itinerary, we may in some circumstances
offer you assistance or compensation in accordance with
clause 26 of the cruise ticket contract.
See more at: http://www.carnival.com.au/au-legal-notice
HAWAII
Heading off via the South Pacific and International Dateline
en route to the beautiful islands of Hawaii, Carnival Legend
will also sail into French Polynesia. Guests can snorkel the
glittering lagoon alongside kaleidoscopic fish in Bora Bora,
indulge in the soaring green mountains of Moorea and visit the
boutique shops in Papeete before finally sailing into Honolulu,
Aloha! We have 4 itineraries available in 2015/16 to and from
Hawaii. These include Sydney to Hawaii (April 2015 and
2016) and Hawaii to Sydney (September 2015 and 2016). All 4
itineraries are available for sale in Polar Online.
2017/18 PROGRAM RELEASE POLICIES | 5
PAYMENTS & POLICIES
A. DEPOSIT & FINAL PAYMENT
D. NAME CHANGES
• Deposit amounts are shown in the table below and are due
within 3 days of booking. However, depending on the date of
the sailings or availability of inventory and for some promotional
fares, full deposit or final payment may be required sooner.
• Name changes such as spelling corrections, or replacing a
guest with another, can be made without charge, however the
following conditions apply:
• All final payments are due by the final payment date otherwise
the booking will automatically cancel and standard cancellation
charges will apply.
• There are no grace periods or extensions for receipt of final
payment on a booking. All final payments are due by the final
payment date otherwise the booking will automatically cancel.
NEW DEPOSIT AMOUNTS:
CRUISE DURATION
GUEST
TYPE
1-6
7-16
17 or more
Adult
$150
$250
$400
Child (1-12yrs)
$75
$125
$200
B. CANCELLATION CHARGES
• The following cancellation charges apply:
CANCELLATION CHARGE (PER
GUEST)
DAYS PRIOR TO DEPARTURE
Full refund
181 days or more
Deposit amount
180-76 days
25% of total fare
75-43 days
50% of total fare
42-15 days
100% of total fare
14 days or less
Note: ‘Total Fare’ is the total amount payable to Carnival for the
guest’s booking.
C. PACK ‘N’ GO PAYMENT AND
CANCELLATION CONDITIONS
• PACK ‘N’ GO fares have more restrictive payment and
cancellation conditions. 25% of fare will be refunded for
cancellations up to 15 days prior to sailing; no refund will be
issued for cancellations within 14 days of sailing. Fares are
not transferable. Cabins are not assigned at time of booking
but will be allocated at Carnival Cruise Lines discretion within
30 days of sailing. Some balcony cabins have obstructed
views. A limited number of cabins have been set aside at
these special fares, offer ends once cabins are sold. Fares are
subject to availability.
oo Replacement guests may be allowed up to 48 hours
prior to sailing (provided that immigration information is
provided) as long as one original guest from the booking
remains in the stateroom. Replacement guests added
close to the departure date may require security approval.
oo If the cancelling guest was the only guest that qualified
the booking for a promotional fare (e.g. past guest fare),
additional and remaining guests will no longer be entitled
to this promotional fare. The booking will revert to a
different fare and the remaining guests will need to pay the
difference in cost, if any.
• A complete name change for all passengers on the voyage
portion of a booking constitutes a cancellation and will
therefore be subject to cancellation fees, as described in the
Cancellation Charges schedule above.
E. PREGNANCY POLICY
• Pregnant guests who will enter the 24th week of estimated fetal
gestational age at any time during the cruise will not be allowed
to sail. All other pregnant guests must submit a “Pregnancy
Certification Form” 14 days prior to sailing. Carnival Cruise Line
will no longer accept doctor’s notes (only this form) and if not
submitted 2 weeks in advance, guests will be denied boarding.
• The form can be downloaded at: https://help.carnival.com.
au/app/answers/detail/a_id/54/kw/PREGNANT and must be
submitted to:
Carnival Cruise Line
Guest Access Support
3655 NW 87th Avenue
Miami, FL 33178
Or by fax or email at: [email protected]
+1.305.406.6303
• We also advise the guest to carry the original document
with them when boarding.
F. IDENTIFICATION DOCUMENTS FOR
MINORS
• Before boarding any Carnival ship (including domestic cruises)
both adults and children must provide proof of identity. For
international cruises all passengers are required to show their
passport with a minimum of 6 months validity. For domestic
cruises we accept driver’s license, passport and proof of age
cards for adults. Minors must show a valid government issued
document such as a passport, an original or certified copy of
a birth certificate or a parent or guardians Medicare card.
G. MINIMUM AGE TO TRAVEL
• The minimum age to travel on domestic cruises has been
changed from 12 months to 6 months.
2017/18 PROGRAM RELEASE POLICIES | 6
TRAVEL AGENT’S SELECT SAILING GROUP PROGRAM
A. GENERAL INFORMATION
• A set amount of inventory is allocated to Select Sailings. Once this limit has been reached, Carnival Cruise Line reserves the right
to close Select Sailings for future bookings or new registrations.
B. SELECT SAILING CATEGORY UPGRADE
• Lead-in Select Sailing fares are the same rate as First-In Fares. However, because Select Sailings are based in higher categories
of each category type, Select Sailing groups receive up to a two-category upgrade on an interior stateroom and up to a fourcategory upgrade on a balcony stateroom from the First-In to the lead-in stateroom category. Per the example below, the lead-in
Select Sailing fare for a balcony stateroom is the same as the First-In Fare lead, but the guest travels in a category which is higher
(8F) than the lead (8A):
STATEROOM
FIRST-IN LEAD
CATEGORY
SELECT SAILING LEAD
CATEGORY
# OF CATEGORY
UPGRADES
Interior
4A
4C
2
Balcony
8A
8F
4
Note: Due to the limited categories for Ocean View Staterooms and Suites, they do not attract the category upgrade; however will count toward the bonus berth.
• Onboard credit extras are also available (see part D. below), plus 1 in 16 travels free (based on minimum 8 staterooms).
C. BONUS BERTH
• Non-select sailing group fares available to the general market brought into the group program will qualify towards earning a bonus
berth.
• Agents can earn 1 bonus berth for every 16 guests booked in
lower berths (in a minimum of 8 staterooms). A maximum of 6
bonus berths (3 staterooms) applies.
• Guests allocated to the bonus berths must pay for government
fees and taxes, onboard expenses and extra package costs.
• The bonus berth is allocated approximately 10 days prior
to sailing once all bookings are fully paid at the discretion
of Carnival Cruise Line based on the average fare/category
occupied by the group.
• The bonus berth is based on the average cabin category for
the group and can be applied in the following way: given to
the guests, send a representative to escort the group, held as
extra commission for the agency or as an investment towards
future Carnival Cruise Line mailing or advertising promotions.
D. BONUS ONBOARD CREDIT OPTION
• The following bonus amenity Onboard Credit option for
select sailing bookings is available to Travel Agents. The
bonus onboard credit is per stateroom, and applies exclusively to guests aged 13 years and over in a lower berth. Select sailing
Onboard Credits may not be combined with other promotional fares such as PACK ‘N’ GO. They are subject to change:
E. BOOKING CATEGORIES
DURATION
OBC (LOWER BERTH PER GUEST AMOUNT)
OBC (PER STATEROOM AMOUNT)
Less than 7 days
n/a
n/a
7-8 days
$25
$50
9+ days
$50
$100
2017/18 PROGRAM RELEASE POLICIES | 7
• Select Sailing fares are available for the following booking categories:
• Select sailing fares are not available for suites and ocean view categories, however, guests travelling in those categories will still
count towards the bonus berth offer and the bonus onboard credit option will also apply.
STATEROOM
CATEGORY
Interior
4C, 44, 4D, 4E, 45, 4K & 46
Balcony
8F, 85, 8J, 8K & 86
F.SELECT SAILING LIMITS
• All agents may register a maximum of 1 Select Sailing group per ship, per month.
G. GROUP SIZE
• The maximum group size permissible is 250 guests. Larger corporate group requests and charters are available on request dependent
on availability.
H. GROUP REGISTRATION
• The July 2015 to December 2017 program will be live in POLAR and available to book from 4:00pm AEST, 5 May 2015. All
registrations and new bookings for groups will only be available on Polar Online.
I.REVIEW DATES
• The sale of inventory by each agent will be closely monitored to ensure that the promotional activity of the travel agent corresponds to
the timeframe of our own activity to maximise the mutual benefit.
• At the final review date (120 days prior to sailing), all non-producing groups will be closed and any OBCs will be forfeited and no new
CRUISE TYPE
1ST REVIEW
2ND REVIEW
FINAL REVIEW
(DAYS PRIOR TO SAILING)
(DAYS PRIOR TO SAILING)
(DAYS PRIOR TO SAILING)
Standard Cruise
3-13 Nights
180
150
120
Select Sailing registrations will be accepted.
• Carnival Cruise Line reserves the right to review, and adjust the Select Sailing fares at any time.
• Should an agent require an extension to a review date, Carnival Cruise Line will endeavour to offer an extension for the first or second
recall date, subject to voyage availability.
J.FARE CONDITIONS
• Select Sailing/Group contracts should always be read in conjunction with the terms and conditions on www.carnival.com.au/terms
as these are the terms and conditions under which all guests’ book and travel.
K. PRICE ADVANTAGE
• At the time of program launch, with the exception of special past guest fares, the Select Sailing fares will be the best fare available on
the cruise at the specific category booked.
2017/18 PROGRAM RELEASE POLICIES | 8
CRUISE SALE PROGRAM
A. GENERAL INFORMATION
C. CRUISE SALE ELIGIBILITY
• Carnival Cruise Line offers promotions that provide a special
incentive for agencies to use to enhance their marketing
efforts. Agents can register two cruise sales per quarter
for Carnival Cruise Line using promo code CSS, up to a
maximum of six per calendar year.
• Agents may hold two Cruise Sales per quarter, up to six per
calendar year.
B. CRUISE SALE BENEFITS
• Standard Cruise Sale duration is 7 days.
• 50% reduction off the standard adult deposit amount on cruises
of 7-day duration or longer.
• OBC is non-refundable, non-transferrable and cannot be
redeemed for cash.
• Up to $50 per guest OBC on cruises of 7-day duration or longer
only. Up to a maximum of $100 per stateroom.
• Certain tactical offers such as PACK ‘N’ GO rates, travel agent
and interline rates are not combinable with Cruise Sales. Please
refer to the booking conditions of the actual booking.
• Cruise Sales are combinable with Select Sailing amenities.
• Cruise Sale benefits are only available for new bookings made
within the specified period.
• Cruise Sale benefits do not apply to third/fourth berth guests.
• Up to $25 per guest OBC on cruises of less than 7 days, up to
a maximum of $50 per stateroom.
ONBOARD PROGRAMS
A. YOUTH PROGRAMS
B. CAMP CARNIVAL / CAMP OCEAN
• Camp Carnival / Camp Ocean* runs during the cruise and offers
activities for children aged 2- 11. Featuring three age-related
areas, each with it’s own features and supervised fun; Little ones
(ages 2-5), Juniors (ages 6-8) and Kids (9-11).
• Camp Carnival/Ocean is unable to accept children UNDER
the age of 2 during activity times. There are no exceptions to
this policy.
• The teens are also catered for with their own dedicated spaces
and activities in Circle C (ages 12-14) and Club O2 (ages 15-17).
*Camp Carnival will become Camp Ocean on Carnival Spirit from September 2015
• Children between the ages of 12 - 24 months can utilise the
Camp Carnival/Ocean facilities between the times of 8.00am and
10.00am providing they are supervised by a parent or guardian.
We do not offer in-stateroom services, we do however offer a
Night Owls* Program each evening from 10.00pm - 1.00am and
during port times, for Kids (ages 12 months - 11 years).
*Charges apply to Carnival’s Night Owls Program. The fee for these services will
be charged to your S&S account. Please check onboard for specific ship details.
charged to your S&S account. There are available times on sea day morning’s
where the parent can come and play with the child (or drop off for a fee). Check
onboard for specific ship details.
C. SHIPBOARD WATER SPORTS
• Children who are not toilet trained, and those in nappies
(including swim nappies) are not allowed in any of the water
facilities onboard. Toilet trained children should be taken on
frequent bathroom breaks.
VIFP PROGRAM
• Carnival Cruise Line has a comprehensive global past guest program called “VIFP” which stands for Very Important Fun Person. The
VIFP program will launch for Australian sailings in May 2015. VIFP members get all kinds of onboard benefits and recognition, great
member offers and insider news. Guests are awarded VIFP points, every time they sail. The total points designate which level of the
Club they’re in. The great news is guests can even join before they sail.
2017/18 PROGRAM RELEASE POLICIES | 9
DEFENCE BENEFITS
The brave men and women of the Australian and New Zealand
defence forces have protected our shores for generations. As
a thank you to veterans, past and current service men and
women Carnival Cruise Line offers up to $250 Onboard credit
for anyone sailing. The table below outlines the benefit:
CRUISE LENGTH
AMOUNT
6 days or less
$50 per military person
7-13 days
$100 per military person
14 days or longer
$250 per military person
ELIGIBILITY
Available to active and ex service personnel in the Royal Australian
Navy, Royal Australian Army, Royal Australian Air Force, Royal
New Zealand Army and the Royal New Zealand Air force who are:
i. Active personnel currently serving by providing their PM KeyS
Number, Regiment Number or Service Number, and
ii.Ex-serving personnel including discharged and retired
personnel, by providing relevant documentation which shows
evidence of having served in the ADF or NZDF such as military
superannuation/pension statement from the MilitarySuper
scheme, the DFRB scheme, or the DFSS scheme (New
Zealand) and/or Certificate of Service.
HOW TO CLAIM THE ONBOARD CREDIT
Proof should be sent to [email protected]
along with name, booking reference, ship and sail date.
RESTRICTIONS
• Offer is valid to a maximum of two defence personnel per cabin
• Offer is valid for eligible active or ex-serving defence personnel in
Australia and New Zealand only
• This offer cannot be used for casino credits/charges and
gratuities
• Offer excludes all concessionary Staff and Travel Agent travel
(including family and friends specials) and Breakaway / Interline
fares
• Offer is combinable with other on board credit offers
• Booking number, name, ship and saildate with proof of military
service must be submitted no later than two weeks prior to
sailing, all requests for on board credit must be confirmed prior
to sail, on board staff will not be able to add the OBC
• This offer is non-transferrable
2017/18 PROGRAM RELEASE POLICIES | 10