Aviation World 4/2010 - Fraport Ground Services

4/2010
Airport CDM trial operation started 05
06Fraport‘s
Oman Air expands Frankfurt service 12
expertise
travels the globe
Project Operational Excellence
14
2
Check-in
Strong growth ahead
2010 was a difficult year for the aviation industry. But with the economic recovery progressing and turbulence far behind,
Fraport has confidently emerged from the crisis. We are expecting even stronger traffic growth next year.
Dear Reader,
a turbulent year is drawing to a close. At the beginning of 2010 extraordinary disruptions
affected airport operations. The severe winter weather brought an unusually large amount
of snow, hitting Frankfurt Airport (FRA) particularly hard in January. This was followed
by the pilot strike at our biggest airline customer Lufthansa. Then, the European aviation
industry came to a standstill in April when the volcanic ash crisis caused the complete
shutdown of airspace for several days.
Dr. Stefan Schulte
Executive Board Chairman
Despite these disruptions, FRA’s passenger traffic still rose from January to November
compared to the same period in 2009. We have left the economic crisis far behind and
continue to see record traffic volumes. In October, Frankfurt Airport welcomed more than
five million passengers for the fourth consecutive month. Consequently, we have raised our
2010 full-year growth forecast for passenger traffic to well over four percent.
This positive trend will continue next year. For our latest Winter Timetable 2010/2011
the airlines have increased flight services at Frankfurt Airport. We also expect aircraft
movements to climb by about four percent. The number of available seats being offered
is increasing by more than six percent. Airlines are deploying larger aircraft. The already
strong slot demand for the Summer Timetable 2011 indicates further growth.
This timing is perfect. Frankfurt Airport’s long-awaited capacity increase is coming on stream
just in time. Our new Runway Northwest will be inaugurated at the end of October 2011.
This capacity expansion will secure our future competitiveness and will offer the airlines
new growth opportunities at FRA. To ensure continuing high quality service in tandem with
capacity expansion, Fraport has established the “Operational Excellence” project at FRA.
Next year, we have another reason to celebrate. Frankfurt Airport will be commemorating
its 75 anniversary at the current location. At this time, I would like to take the opportunity
to say thank you to all of our customers and business partners for their loyalty and excellent
cooperation. I wish you a happy, healthy and prosperous New Year.
Sincerely
Dr. Stefan Schulte
03 Fraport World
Topping-out ceremony of Pier A-Plus
Airport CDM trial operation phase started
Fraport‘s global ambitions
12 Oman Air
08 Airline World
Qantas brings Premium Economy Class to Frankfurt
Safi Airways continues Frankfurt-Kabul service
United and Continental close merger
Oman Air, a story from one thousand and one nights
14 Future World
14 Operational Excellence
Operational Excellence prepares Frankfurt for more capacity
Mönchwald tunnel underneath Runway Northwest open
17 People World
Bernhard Jungbluth heads Fraport ramp handling
Gunnar Maier is new Emirates sales manager Germany
Fraport Ground Services BVD celebrates 60th anniversary
18 BVD anniversay
anniversary
Fraport World
3
More than 40 airlines
use AIRail Check-in
Frankfurt Airport offers airlines a check-in
service that is particularly convenient for
passengers arriving by train. They can easily get their boarding pass and drop their
luggage at the AIRail Check-in inside the
passage between the long-distance train
station and Terminal 1. Customers find
plenty of check-in counters in the area.
Check-in at the AIRail Terminal offers a
comfortable start of a journey especially
for passengers departing from Terminal
2. These passengers don’t have to carry
their luggage all the way. The deadline
for check-in at the AIRail Terminal is 60
minutes before departure. Half of the 40
airlines are handled by Fraport Ground
Service, among them Air Berlin, China
Airlines, Emirates, and Thai Airways.
Lufthansa takes care of most of the Star
Alliance carriers.
Comfortable Fraport check-in at the AIRail terminal.
Fraport celebrated the completion of the A-Plus building
shell with the lifting of a symbolic topping-out wreath.
A-Plus topping-out ceremony in time
Construction of the A-Plus extension in
Terminal 1 is proceeding on time. With the
symbolic lifting of a topping-out wreath Fraport, Lufthansa and the architects celebrated
completion of the building shell in early
December. The event came only two years
after construction started. A-Plus can handle
up to six million passengers every year.
on 185,000 square meters of gross floor
space. Additionally, five new lounges for
Lufthansa’s premium customers will be
opened. Lufthansa’s head of hub management Frankfurt, Dr. Karl-Rudolf Rupprecht,
said: “The modern and future-oriented
ambience offers maximum comfort and
flexibility for Lufthansa customers.”
A-Plus offers seven gates for wide-body
aircraft, four of which are big enough
to accomodate Airbus A380s. The new
terminal is of special relevance to Fraport
chief executive officer Dr. Stefan Schulte.
“Pier A-Plus is an important milestone for
bigger passenger volumes and a noticeably improved comfort of passengers in
Terminal 1,” he stated.
The extraordinary design of the connection between the existing Terminal 1 and
Pier A-Plus was planned as another attraction of Frankfurt Airport. The complex
is not only architecturally appealing,
but also environmentally-friendly. It is
presented as a market place with shops
and lounges. As sustainability is an
important issue for Fraport, the terminal
façade reduces carbon dioxide emissions
by 28 percent compared to conventional
buildings.
Passengers’ entrance areas and 70 retail
and catering businesses are spacious
Early challenge for Fraport winter service
This winter brought a lot of early snow.
Winterly conditions forced Fraport’s winter
service to work continuously and in extra
shifts already in November. The 350 skilled
staff members are well prepared and work
in three shifts to get rid of snow and ice,
if necessary around the clock. Fraport’s
winter service has 220 vehicles. A convoy
of 17 vehicles clears a runway in 30
minutes, driving with a maximum speed
of 40 kilometers per hour.
An area of 6.9 million square meters on the
apron, 150 kilometers of roads and parking
lots as big as one million square meters
have to be kept free of ice and snow. On
surfaces where aircraft maneuver Fraport’s
winter service uses synthetic formic acid to
avoid corrosion. For public roads Frankfurt
Early challenge for Fraport winter service in December. Airport keeps road salt and grit ready.
Traffic figures at FRA
Air traffic figures at Frankfurt Airport for
the first ten month of 2010 comparing to
the same period of 2009.
Passengers
45,101,000 +4.4%
Freight (metric tons) 1,887,000 +24.6%
Mail (metric tons)
Movements
61,300
-3.2%
391,350 +0.7%
Load Factor 76.5%
4
Fraport World
Fraport Cargo Services honors its customers
Fraport Cargo Services (FCS) once again
handed over numerous awards to particularly successful customers at its annual
Christmas party. About 70 business partners and customers were invited to join the
popular party at the “Borussia” restaurant
by the Main river on December 2.
Hamburger, regional manager EMEA,
was delighted to collect the award in
both categories and said: “First of all, I
thank our clients for the trustful business
partnership. Also I thank my colleagues
who have made this success possible
with their tireless commitment. Of
course we will try to secure these awards
for AirBridgeCargo in 2011 as well.”
In the category of the highest tonnage
Kehan Zhang, deputy managing director
of Air China Cargo, received the second
prize. Knut Wagner, assistant manager
cargo services Germany and Eastern
Europe representing Cathay Pacific
Airways, collected the third prize.
And the „Bembels“ go to Ludwig Hamburger,
AirBridgeCargo (center) with Diana Schöneich and
Winfried Hartmann both Fraport Cargo Services.
Airlines with the highest cargo volume and
the airlines with the highest cargo volume
increase were presented a Frankfurt “Bembel”. A 2-liter Bembel went to the winner in
each category, the others received a smaller
version.
AirBridgeCargo was the most successful FCS customer this year. Ludwig
Knut Wagner also collected another
Bembel since Cathay Pacific Airways
achieved the second place in the
category of tonnage growth in 2010.
The third Bembel in this category went
to Emirates SkyCargo.
This year another award was introduced during the ceremony. It honors
especially loyal FCS customers. The first
award ever in this new category went to
Qantas Airways and Iberia for their 58year business relationship with Fraport
Cargo Services. Both customers have
started business with FCS in 1952.
New elevator means
easy access to T1
The new elevator fits one of Fraport‘s electric cars.
A newly opened large elevator and a
long escalator give travellers easy access
to all levels of Terminal 1. Especially disabled persons can now move from the
regional train station in the basement to
the departures level in hall B much more
easily. The elevator fits 41 people or
alternatively one of Fraport’s electric cars
which drive handicapped passengers
and people in a hurry to the check-in
counter and further to the gates.
“We can now pick-up disabled passengers
right at the Deutsche Bahn info point and
bring them to the departure level”, said
Peter Schmitz, member of Fraport’s executive board. In addition to the elevator a
long escalator was installed nearby. Both
cost approximately €800,000.
Most extensive emergency drill ever
The new Runway Northwest was chosen
as the location for the drill, even though it
is still under construction. “SOGRO MANV
500” took place here on October 9. The
name stands for the immediate rescue of
500 passengers during a major accident.
The exercise staged the collision of two
aircraft with more than 500 passengers on
board.
Rescue teams from all over the State of
Hesse took part with 1,500 people and
450 vehicles. More than 500 actors were
involved making the scene as realistic as
possible. It was the first time ever that an
emergency scenario of this magnitude has
been tested in Germany.
The main purpose was to optimize
emergency medical care and to build a reliable information chain between all parties
involved in such a case. Modern information technology was used to eliminate
as much as possible what tends to be a
chaotic phase between the time of the
accident and the first transport of injured
passengers people to nearby hospitals.
Electronic infrastructure provided patient
data in real time. The patients were marked
and electronically controlled by colored
wristbands with a radio chip (RFID-chip)
inside. The chips record data on the
condition of the patient and the ongoing
medical treatment.
Rescue teams can always locate the
patients through data transfer and get
a picture of the situation that is to be
expected. The chips also serve as a patient
tracking system until the hospital is
reached.
The emergency drill staged the collision of two aircraft
with 500 passengers on board.
It took several months to prepare the
emergency drill. In addition to Fraport AG,
the City of Frankfurt, DRK Frankfurt (German
Red Cross) and the Hessian Police Headquarters in Frankfurt were involved in the
process. The project was sponsored by the
Federal Agency of Education and Research.
Fraport
Kategorie
World
5
Optimized turn-around with A-CDM
Frankfurt starts trial operation of Airport Collaborative Decision Making
As the fourth airport in Europe Frankfurt Airport has established Airport CDM in November. “We had a good start,” said Fraport project
manager Stefan Hilger, “the trial operation is running smoothly so far.” The targets are an optimized aircraft turn-around and the
connection to the European ATM network.
Airport-CDM matters to all airlines flying to Frankfurt Airport.
The so called “Airport Collaborative Decision Making” helps to
improve transparency of the turn-around and assures common
situational awareness for all partners involved. In addition, it helps
to avoid delays and to save fuel.
CDM is a standard process long-established in many industries.
When people from different organizations are involved in a dynamic process, coordination is a real challenge. CDM is a method
to make complex processes like the turn-around of an aircraft
transparent and more to manageable.
“It is important to understand that Airport CDM is not an IT system, it’s an operational process,” says Hilger. Airport CDM begins
already three hours before the ATC-flightplan EOBT (estimated
off-block time). It contents approach, landing, taxiing in and out,
the turn-around on the ground, and it ends with the departure.
Airport CDM is based on target times mandatory for all
Main subject of Airport CDM are outbound target times for all
processes which are mandatory for everybody. The whole process
is based on the Target Off Block Time given by the airline. All other
target times are calculated from there, in particular the Target
Start-up Approval Time which is when pilots request engine start
clearance. Airport CDM provides permanent matching and correlating of related in- and outbound flight times and data.
At Frankfurt Airport the Airport CDM project is jointly managed
by Fraport and air traffic control DFS. Since the summer of 2008,
project managers Stefan Hilger and Klaus Wehle for DFS have
been working on Airport CDM supported by a team of operational
specialists. On November 3, the trial operation phase was started.
Airport CDM was designed by Eurocontrol. In Munich, Brussels
and Paris CDG it is already in operation. Frankfurt is now the
fourth airport where the procedure was inaugurated. In the future
Airport CDM will be standard at all major European airports.
During the local trial phase in Frankfurt Eurocontrol is not involved. This will change when Airport CDM is phased into regular
operations in February. Data exchange between Fraport and the
Central Flow Management Unit in Brussels is necessary because
delays on the ground cause the loss of valuable airspace capacity.
When Airport CDM is fully installed in Frankfurt, Eurocontrol gets
up-to-date departure information automatically by standardized
data exchange. In case of a delay, the operators in the Central
Flow Management Unit in Brussels know this early and are able to
use the slot for airspace otherwise. In return flights from Frankfurt
will have priority when it comes to slot regulation.
Website informs about Airport CDM
The Fraport Airport CDM project has set up a special website
for Airport CDM. Airlines and service providers find all necessary information online:
• Overview of Airport CDM and implementation plan
• Airline responsibilities
• Data exchange tools for airlines
• Members of the project team
• Procedure documents, presentations and standard forms
Address: cdm.frankfurt-airport.com
6
Fraport World
Fraport‘s expertise travels the globe
Active at thirteen airports worldwide / Further acquisitions to come
Fraport is a global player. In addition to its home-base Frankfurt Airport the group is active at twelve airports worldwide. External
investments already account for over 20 percent of the group’s total revenue. Aviation World gives an overview about Fraport’s
global engagement.
A R C T I C
O C E A N
Apart from Frankfurt Airport, Fraport is currently engaged at twelve
airports on four continents, from Antalya in Turkey and Xi’an in
China to Lima in Peru. The latest investment is Pulkovo Airport in
St. Petersburg.
ATLAN
FRANKFURT (FRA), GERMANY
51 million passengers in
2009; Europe’s third-largest
airport; 160 airlines; major expansion on track for up to 85
million passengers.
In 2009, the airport portfolio excluding Frankfurt counted more
than 130 million passengers annually. In the first three quarters of
2010 Fraport’s external activities showed a strong financial performance. The revenue for this segment adds up to €336 million,
about 20 percent of the group’s total revenues*.
OCEAN
“Our know-how is in strong demand around the world,” says
Alexander Zinell, Senior Vice President Global Investment &
Management. “We rely on many decades of experience in airport
operations in Frankfurt and around the globe. This track record has
earned us an excellent reputation as airport manager worldwide.”
Many countries plan to privatize and expand their airports, for
example like the BRIC countries, but also Africa and Eastern Europe.
“This provides new opportunities
further expand our airport
N O R Tto H
activities and portfolio.”
P ACI F IC
O CE A N
AT L A N T IC
LIMA (LIM), PERU
8.8 million passengers in
2009; 15 percent growth in
Q3 2010; regional hub in
South America; 24 hour operation; additional international
routes planned.
Gulf of
Mexico
O CE A N
DAKAR
Caribbean Sea
S O UTH
P A CI F IC
DAKAR (DKR), SENEGAL
1.8 million passengers in
2009; new airport under
construction; served by international airlines like Air
France, Brussels Airlines and
TAP Portugal.
O CE A N
CAIRO (CAI), EGYPT
14.4 million passengers in
2009; third terminal increased
capacity to 22 million; fourth
runway coming next year;
hub of Star Alliance member
Egyptair.
LIMA
ATL A N T IC
O C E A N
Majority Stake
Minority Stake
Management Contract
* According to interim group report Q3 2010
Fraport World
HANOVER (HAJ), GERMANY
5 million passengers in 2009;
undergoing €110 million investment program; three
terminals und two runways;
24 hour operation for new
generation aircraft.
VARNA (VAR), BULGARIA
1.2 million passengers in
2009; new terminal construction on track; one runway;
serving northern Bulgarian Black Sea coast; served by
more than 80 airlines.
BURGAS (BOJ), BULGARIA
1.7 million passengers in
2009; new terminal construction on track; one runway;
serving southern Bulgarian
Black Sea coast; served by 112
airlines.
ST. PETERSBURG (LED), RUSSIA
6.8 million passengers in
2009; two runways and two
terminals; new terminal almost ready; Russia’s largest
airport after the three Moscow facilities.
ANTALYA (AYT), TURKEY
18.7 million passengers in
2009; second-largest airport
in the country; home-base of
SunExpress; gateway to the
Turkish Riviera; Fraport operates all terminals.
7
NTIC
ST. PETERSBURG
N
HANOVER
FRANKFURT
VARNA
Sea
a
BURGAS
Medi
te
rr
a n
e
NO R TH
ANTALYA
CAIRO
DELHI
PA CI F IC
XI’AN
RIYADH
O CE A N
XI’AN (XIY), CHINA
15.3 million passengers in
2009; largest airport in northwest of China; two terminals
and one runway; undergoing
expansion including a second
runway and a third terminal.
JEDDAH
IN D I AN
O CE A N
JEDDAH (JED), SAUDI ARABIA
18.5 million passengers in
2009; three runways; three
terminals including one for
Hajj, gateway to Mekka; 24
hour operation.
RIYADH (RHU), SAUDI ARABIA
12.7 million passengers in
2009; four terminals; two
runways; main carrier Saudi Arabian Airlines; 24 hour
operation.
DELHI (DEL), INDIA
25.3 million passengers in
2009; largest airport in India; three runways and three
terminals, the latest opened
in July; served by 50 airlines;
main carrier Air India.
S OUTH
P A CI F IC
S O UT H E R N
O C E A N
O CE A
8
Airline World
Condor and
Snoopy support
Wings of Help
Peanuts in the air: Condor and Peanuts are
celebrating Charlie Brown’s 60th birthday
with a fund-raising initiative for aid organization “Wings of Help”. Condor painted
Peanuts figures such as Charlie Brown and
Snoopy on one aircraft in each fleet.
Turkish Airlines brands anniversary aircraft
Turkish Airlines celebrated its 50-year
anniversary at Frankfurt Airport. Turkish
executive board members Hamdi Topcu
and Dr. Temel Kotil attended the festivities along with the company’s directors
for Germany and about 20 journalists.
The airline presented a specially branded
Airbus A321 for this occasion. “50 years
is a period that spans half the history of
Fraport executive board chairman Dr. Stefan Schulte
congratulates Turkish Airlines CEO Dr. Temel Kotil.
air transport” said Fraport executive
board chairman Dr. Stefan Schulte.
Turkish Airlines inaugurated its service
to Frankfurt in 1960. Thus the airline is
one of the longest-serving carriers at
Frankfurt Airport.
Turkish Airlines provides daily flights
from Frankfurt to Turkey’s international
hub Istanbul as well as to Ankara.
During the busy tourist season it also
connects Frankfurt with Adana and
Izmir. Turkish Airlines uses Airbus A320
family aircraft and Boeing 737s on the
route. The carrier has a network of 159
destinations in 76 countries and carries
25 million passengers per year.
When Turkish Airlines inaugurated air
service to Frankfurt in 1960, FRA recorded 2.2 million passengers annually,
that number is rising to well beyond 50
million in 2010.
The airline donates parts of its ticket
revenues and on-board shop sales as well
as one euro for every sold Condor Child
Menu. These Menus are specially decorated
with Peanuts motives and are available on
all flights.
Wings of Help organizes and coordinates
the transport of rescue workers and relief
supply to troubled regions. The organization mainly supports projects for children.
Condor painted Peanuts figures on its aircraft to
support a fund-raising for „Wings of Help“.
Lufthansa adds services to Colombia and Congo
Lufthansa expanded its schedule in
October and added flights to Bogotá and
Pointe Noire. The airline had previously
served Colombia’s capital Bogotá until
2002. It operates 306-seat Airbus A340600s five times weekly.
In addition to Sao Paulo, Buenos Aires
and Caracas, Bogotá is Lufthansa’s fourth
destination in South America. Furthermore, Lufthansa introduced five weekly
services to Pointe Noire in the Republic of
the Congo. The airline uses Private Air’s
108-seat Boeing 737-800s.
The flight to the Congolese port includes
a stopover in Libreville in Gabon. In
Lufthansa operates the new non-stop service to Colombia‘s capital Bogota with Airbus A340-600 five times weekly.
addition to the new routes Lufthansa
increased daily frequencies to several
European destinations. These include
Brussels at ten flights a day, Zurich at
seven, Basel at five, Prague at six and
Gothenburg at five daily flights.
Airline World
9
British Airways increases frequencies to FRA
British Airways expanded its Frankfurt
service and added one additional daily
flight between Frankfurt and London
Heathrow. The new flight is scheduled
to leave Frankfurt at 2:10 p.m. It arrives
in London Heathrow at 3 p.m. Scheduled departure time from London is at
8:25 a.m. with arrival in Frankfurt at
11:05 a.m.
Emirates uses B747-400F on it‘s new Sao Paulo route.
Emirates Sky Cargo
launches Brazil service
Emirates Sky Cargo, Emirates’ freight
division, introduced a new cargo route
between Frankfurt and Sao Paulo. The
weekly service to Viracopos-Campinas
International Airport north of Sao Paulo is
Emirates’ first cargo service both to Brazil
and to South America.
British Airways uses 133-seat Airbus
A319s. Including the added roundtrip,
British Airways operates the FrankfurtLondon Heathrow route eight times
on weekdays with an additional eleven
flights on the weekends.
The additional Frankfurt flight will
also feed British Airways’ new daily
British Airways operates the Frankfurt-London
Heathrow route now eight times on week days.
connection from Heathrow to San Diego
which will be launched in June of next
year using Boeing 777s.
A Boeing 747-400F that is designed to
carry 117 metric tons of cargo flies the
one-way service. The return flight goes
straight to Dubai. But the aircraft makes a
technical stop in Senegal’s capital Dakar
on both ways.
”With a population of almost 200 million
driving its consumer market, Brazil is
tipped to become increasingly more
powerful,” said Emirates’ Divisional Senior
Vice President Ram Menen.
Emirates has been operating a passenger
service to Sao Paulo since 2007 that
offered a weekly belly-load cargo capacity
of 105 metric tons. Emirates Sky Cargo
operates five Boeing 747-400Fs and two
Boeing 777Fs.
LH plans nonstop
service to Rostock
Lufthansa will offer the first regular
nonstop flights from Frankfurt Airport
to Rostock from March 2011. The carrier
will link the Rhine-Main area with the
Baltic Sea Region two times weekly.
Flights will depart on Saturday mornings
as well as on Sunday evenings from
Frankfurt and Rostock. Lufthansa uses
111-seat Boeing 737-500s.
The Premium Economy on board the Qantas Boeing 747-400s offers wider seats and a seat pitch of 38 inches.
Qantas brings Premium Economy to FRA
Qantas Airways (QF) introduces its
Premium Economy Class on the
Frankfurt route in February. Retrofitted
Boeing 747-400s will operate between
Frankfurt and Sydney via Singapore. The
40 Premium Economy seats feature a 38
inch seat pitch instead of 31 inches in
regular economy. Seat width measures
19.5 inches. Qantas’ Premium Economy
is located on the main deck in a twofour-two configuration.
In addition to the wider seats, Premium
Economy Class customers enjoy special
meals and premium wines and a
personal 8.4-inch wide flat screen. Seats
recline up to 9 degrees compared to 6
degrees in Economy Class, but tickets
are also around twice the price.
“Qantas first introduced Premium
Economy in 2008 and consumer
feedback for the product has been
extremely positive,” said Qantas chief
executive officer Alan Joyce. Currently
Qantas offers Premium Economy class
in flights to Bangkok, Hong Kong,
Singapore, Tokyo, Johannesburg,
London, Los Angeles, San Francisco and
Buenos Aires.
10
Airline World
Safi continues Frankfurt service
Private Afghan carrier Safi Airways started
to use a wet-leased Boeing 757 registered
in Spain to operate its Frankfurt-Kabul
route in November. Safi had been operating its own Airbus A340 for the past year.
The aircraft change was necessary because
the European Commission banned all
Afghanistan registered aircraft from EU
airspace.
Safi Airways is anxious to resume its
Frankfurt A340 service as soon as possible.
The airline already informed the European
Commission about plans to acquire a
European carrier. Re-registering its fleet
would make it possible to operate in
European airspace again.
“Operating Safi Airways as European
airline is not such a major step for us.
We have always operated our services
in accordance with EU standards,” said
Werner Borchert, Safi’s chief executive
officer. Bochert is German like most of
Safi’s management team.
In October Safi Airways celebrated
the first 500 days of service between
Frankfurt and the Afghan capital Kabul
and has carried around 50,000 passengers in the period. Passengers on
the Frankfurt-Kabul route are mainly
diplomats, business travelers, employees of international aid organizations
and expatriate Afghans.
European Commission banned all Afghanistan registered aircraft from EU airspace like Safi‘s Airbus A330.
Malta‘s national carrier continues flying to Sicily.
Air Malta keeps
Catania route
Air Malta continues its non-stop service
from Frankfurt to Catania in Sicily during
the winter season. The carrier started the
route in summer. Since November 1, Air
Malta has been operating Airbus A319s or
A320s on the route. The aircraft hold up
to 168 passengers. The Catania service
is offered on Mondays, Thursdays and
Saturdays. Departure in Frankfurt is at
7:30 p.m., arriving in Catania at 9:55 pm.
On the way back flights depart in Catania
at 3:55 p.m. and arrive in Frankfurt at
6:40 p.m.
The private carrier now uses a wet-leased Boeing 757 registered in Spain on the Frankfurt-Kabul route.
Adria Airways adds Pristina service
Slovenia’s Adria Airways started nonstop
flights from Frankfurt to Pristina in December. The service operates four times a
week on Mondays, Wednesdays, Fridays
and Sundays. Departure time in Frankfurt
is 7:05 p.m. with the aircraft arriving
in Pristina at 9:45 p.m. Flights depart
from Pristina at 3:45 p.m. and arrive at
Frankfurt Airport at 6:25 p.m.
Austrian Airlines uses
F100 to Salzburg
Adria Airways operates Airbus 319s to
Pristina, holding 135 passengers. By
establishing the new route the airline
wants to offer “fast, simple and comfortable travel,” said vice president sales and
marketing Tomaz Kostanjsek. Despite the
introduction of the nonstop service Adria’s
daily connection from Frankfurt to Pristina
via its Ljubljana hub will continue.
Austrian‘s Fokker 100 adds capacity to Salzburg.
Austrian Airlines has been using Fokker
100s from Frankfurt to Salzburg since
October. The new aircraft has 100 seats
in a two-class configuration. Previously
Austrian operated Bombardier Dash 8-400
turboprops on the route.
Adria Airways started nonstop flights from Frankfurt to Pristina four times a week.
There are four daily departures in the
Frankfurt-Salzburg market with a total of
28 flights per week. The upgrade means
capacity is increased by 900 seats per week.
Austrian Airlines’ fleet includes 12 Bombardier Dash 8-400 and 15 Fokker 100s.
Airline World
11
Air Berlin to join Oneworld alliance
Air Berlin (AB) is to join the Oneworld
alliance. Full membership is envisaged for
the beginning of 2012. In preparation for
joining the alliance, Air Berlin has set up
code-sharing agreements with American
Airlines and Finnair for the winter schedule
2010/11. Bilateral agreements with British
Airways and Iberia will likely follow in the
summer of 2011.
By joining the Oneworld network, Air
Berlin will expand the alliance’s coverage
to almost 900 destinations in nearly 150
countries. The combined fleet of 2,500
aircraft will operate 9,500 flights carrying
340 million passengers a year.
“Becoming part of Oneworld is one of
the most significant changes so far for
our airline,” said Air Berlin chief executive Joachim Hunold. Air Berlin top-tier
frequent fliers will be able to use any of
the group’s 550 plus airport lounges.
Members of Air Berlin’s topbonus program
can earn and redeem rewards on any of
Oneworld’s 13 other carriers.
Since its launch in 1979, Air Berlin has
grown into Germany’s second biggest
airline and Europe’s fifth largest carrier in
terms of passengers boarded. In 2009, Air
Berlin served a total of 160 destinations in
40 countries, operating almost 600 flights
daily. It carried 28 million passengers. Air
Berlin and its Austrian affiliate NIKI operate
a fleet of 165 aircraft, including Airbus
A330s, A320s, Boeing 737s, Embraer
E190s and Bombardier Q400s.
Air Berlin has already set up code-sharing
agreements with American Airlines and Finnair.
TUI adds more
XL charter flights
Germany’s largest tour operator TUI
expands its flight schedule from Frankfurt
introducing several new destinations in
May. TUI charters XL Airways Germany
aircraft for the additional services.
United operates six daily nonstop services from Frankfurt to the U.S., Continental has two flights per day.
United and Continental close merger
United Airlines completed its merger with
Continental Airlines. Continental and
United are now jointly managed under
the name United Continental Holdings,
but will continue to operate as separate
airlines. “This is a true merger of equals,
bringing together two strong companies
and positioning us to succeed in a dynamic
and highly competitive global aviation
industry,” said Glenn Tilton, non-executive
chairman of the board.
United operates three daily services
from Frankfurt to Washington D.C.,
two served with Boeing 777-200ERs,
one with Boeing 767-300ERs. The twice
daily roundtrip to Chicago is operated
with Boeing 777-200ERs. United also
flies daily to San Francisco using a
Boeing 747-400. Continental operates
one daily flight to Newark and one
to Houston with 235-seated Boeing
767-400ERs.
United and Continental will now begin
to fully integrate the two companies.
In the near term customers can interact
with both airlines as usual. They will also
continue to earn and redeem frequent
flyer miles as before, until those programs
are combined. A more aligned product
will be presented in spring 2011.
Together with United Express, Continental Express and Continental Connection
United and Continental operate a total of
5,800 flights a day to 371 airports. United
and Continental are members of Star Alliance, which offers more than 21,000 daily
flights to 1,172 airports in 181 countries
through its 28 member airlines.
TUI adds two new destinations in Italy. On
Mondays and Thursdays XL Airways flies
to Brindisi and on Tuesdays to Catania in
Sicily. An additional service to Antalya is
scheduled three times weekly on Mondays, Saturdays and Sundays. In the north
of Africa Marrakesh is served on Tuesdays
and Fridays, Luxor and Sharm El-Sheikh on
Thursdays. On Wednesdays, TUI offers a
flight to Palma de Mallorca.
XL Airways operates charter services and
ad-hoc leases for other airlines. Its fleet
consists of five Boeing 737-800s.
Catania in Sicily is TUI‘s new destination in Italy.
12
Airline World
Oman Air, a story from
one thousand and one nights
One year Frankfurt-Muscat nonstop / Fifth weekly service added
The success story of Oman Air (WY) sounds like a dream come true. Only three years ago, the sultanate of Oman decided to recapitalize
its home carrier and create a world-class airline. Oman Air launched service to Frankfurt with new Airbus A330s in 2009.
When Oman Air launched its Frankfurt service one year ago, the
Gulf carrier celebrated two firsts at one time: the first long-haul
route to continental Europe and the first wide-body aircraft in the
company’s history. The new Airbus A330-300 was delivered just in
time, only a few days prior to the inauguration flight.
Nicky Samarasinghe, Oman Air’s country manager for Germany, is
now quite happy with the achievements on the Frankfurt-Muscat
route after one year. “Our average load factor over the period is
70 percent, in October we reached 90 percent,” he states. “If you
consider that one year ago nobody in Germany knew us, this is a
great success.”
No wonder that Oman Air increased frequencies from four to
five per week between Frankfurt and Muscat, the capital of
From Sri Lankan to Oman Air
Nicky Samarasinghe is
an experienced airliner.
Before he joined Oman
Air, Samarasinghe worked
at SriLankan Airlines for
many years. Also Oman Air
CEO Peter Hill was in the
same position at SriLankan
before. Nicky Samarasinghe joined the arabian airline as
country manager Germany as well in 2009.
Oman. “Now we depart daily except on Saturdays and Tuesdays from Frankfurt” says Samarasinghe. The Thursday service
is new. “No question, daily services are our goal over the next
few years.”
“We want to position ourselves as a boutique airline to the Gulf
region,” says Nicky Samarasinghe. That’s also basically the core
strategy of the sultanate’s young home carrier. “Our target is
the point-to-point service,” continues Samarasinghe. “We have
no intention to create a big hub operation in Muscat.”
Promoting Oman as final destination
“At first we want to promote the sultanate of Oman,” says
Samarasinghe. The government owns almost 100 percent
of Oman Air. The carrier is performing well and creates new
traffic to the sultanate. In only one year the number of German
visitors to Oman has risen by 113 percent to 40,000. “And this
is not the end,” Samarasinghe is convinced, “Oman is building
new hotels and other tourism infrastructure.”
“Of course we fly beyond Muscat and offer competitive prices
to the Maldives, Colombo, Bangkok and other destinations,”
explains Samarasinghe. “Even connecting times between two
and three hours are really attractive, but still our focus is the
point-to-point business.”
“Oman is an authentic tourist destination with fantastic
scenery. Plus, the sultanate has 1,700 kilometers of coast line
with unspoiled sandy beaches,” says Samarasinghe. “We
mainly serve the premium leisure market. Tourists are not only
Airline World
13
booking Economy Class but also Business and First Class. In
addition there are a few German companies with branch offices
in Oman.”
Oman Air’s history began in the 1970s when the company started
as a ground handling service. The former Oman International Services launched its first scheduled services in 1993. Majority owned
by private investors Oman Air focused on its role as a regional
airline for many years. At the same time the sultanate of Oman
acted as one of the shareholders of multi-national Gulf Air. Like Abu
Dhabi, Bahrain and Qatar Oman was holding a 25 percent stake.
Oman’s airline policy changed fundamentally three years ago.
After Abu Dhabi and Qatar pulled out of Gulf Air to support its
own local airlines Etihad Airways and Qatar Airways, Oman did
the same. The sultanate sold its stake in Gulf Air and recapitalized
Oman Air. The carrier started serving London and Bangkok and
placed orders for new aircraft.
Oman‘s First Class is a mini suite: The six seats are set to offer
unparalleled levels of comfort and space to the Gulf region. The seats are 25.5
inches wide with a seat pitch of 85.5 inches. They include an eight-point massage
system and turn into a full size bed. Movies run on a 23-inch video screen.
Oman Air operates 22 aircraft. Six Airbus A330-200s and A330300s are serving long-haul destinations. Another one will join
the fleet early next year. Oman Air uses 15 Boeing 737s for flights
within the region. The next expansion phase will start with the delivery of the first Boeing 787. Oman Air has ordered six Dreamliners.
Along with the fleet Oman is also expanding its two airports. The
proposed new terminal at Muscat International Airport will be
completed by 2014 and will then have enough capacity to handle
12 million passengers annually. The development of Salalah Airport in the southern part of Oman envisages an capacity increase
to 1 million passengers by 2013. Setting new standards to the Gulf region
Oman Air deploys A330-300s with 230 seats in a three-class configuration to Frankfurt. “We are setting new standards in the Gulf
region not only in First and Business Class,” says Samarasinghe,
“Also our Economy Class offers more space than other carriers
with a 34-inch seat pitch.”
Sweet dreams in Oman‘s Business Class: The Business Class
seat turns into a 77.5-inch long and 22-inch wide lie-flat bed. The configuration
1-2-1 ensures that all passengers have direct access to the aisle. The seat pitch is
82 inches offering enough room for a buddy seat.
At Frankfurt Airport Oman Air is handled in Terminal 2. “We are
happy here and with the support by Frankfurt Airport,” says
Samarasinghe. “Fraport is doing all of our passenger handling
and is delivering great service.”
Three Oman Air flights depart at 10 p.m. in the evening, the
other two leave Frankfurt at 3 p.m. in the afternoon. The
evening service arrives in Muscat the next morning at 7 a.m.,
the afternoon services touches down at midnight. “Basically, our
schedule is what we asked for. We only need some fine tuning,
may be a slot half an hour earlier.”
Oman Air at Frankfurt Airport
Destinations
Muscat (MCT)
Frequency
5/7
Aircraft
A330-300
More space in Oman‘s Economy Class: Oman Air‘s Economy
Class comes with a spacious of 34-inch pitch. The seats offer a high seatback
Configuration: A330-300 F 6 seats, C 20, Y 204
pivot, adjustable headrest and energy absorbing leg system with aft-mounted
foodrests. Entertainment program is presented on 10.6-inch LCD screens.
14
Kategorie
Future
World
Preparing Frankfurt Airport
for more capacity
“Operational Excellence” project to ensure high quality of operations
The new Runway Northwest will boost capacity at Frankfurt Airport by 50 percent in the long run. To ensure a high quality of operations,
Fraport set up the “Operational Excellence” project. Aviation World talked to Fraport executive vice president Martin Bien about the
project, who is, among others, responsible for airport expansion.
What are the targets of “Operational Excellence”?
Bien: Operational Excellence prepares Frankfurt Airport for the
traffic and passenger increase once the Runway Northwest and
Pier A-Plus are opened. Boosting capacity affects many processes
at the airport. Operational Excellence is to ensure the high
quality of our airport operations during that critical phase and
afterwards. It makes us fit to handle 10 million more passengers.
Martin Bien leads airport expansion
As executive vice president
Martin Bien is responsible
for traffic and terminal
management, airport
expansion, corporate safety
and security at Frankfurt
Airport. This includes the
Runway Northwest and
Pier A-Plus. Bien studied
economics and engineering
and is long-expierienced in
ground operations.
What is the impact of the new runway on capacity?
Bien: Today our runway system allows an average of 82
aircraft movements per hour. The Runway Northwest will
bring that number up to 126 hourly aircraft movements. That
is equivalent to a plus of 50 percent and will be realized step
by step. But it is a rather theoretical figure initially because not
only the runway system determines capacity. A whole chain of
processes at Frankfurt Airport has to meet the requirements of
increasing capacity. This is a very complex matter.
How much of the additional capacity will Frankfurt Airport use?
Bien: We plan to start with a coordination parameter between
88 and 92 movements per hour in the first year. But this is not
our decision. It is also not a political issue or a question of slot
demand. The coordination parameter of hourly movements is
determined and authorized by the German Federal Ministry
of Transportation. The coordination parameter for the winter
timetable 2011 must be fixed by April next year. We will later
add capacity pragmatically and step by step. In 2015, we
expect to reach 100 aircraft movements per hour. This would
be equivalent to some 64 million passengers annually. In 2009
we reached some 51 million.
What are the key elements of Operational Excellence?
Bien: We have identified five key elements which are essential for Operational Excellence: the taxiway system, aircraft
Future World
positioning on the apron, passenger handling in the terminals, the ground handling, and of course safety and security.
Not to forget staff training. In total more than 250 partners
and almost every Fraport division is involved.
How will the use of the runway system change?
Bien: The Runway Northwest is a landing only runway. It
will change the traffic split for the whole runway system at
Frankfurt Airport. The Runway South also becomes mainly a
runway for approaching aircraft. The Runway North and the
Runway West will be used primarily for departures. Therefore
we need to build additional taxiways and work out a new
traffic system on the ground.
“Operational Excellence
makes us fit to handle
10 million more passengers”
What about aircraft positioning?
Bien: The new runway will bring more aircraft in. It is easy to
find out that we need additional gates and aircraft positions
on the apron. Pier A-Plus, which is currently under construction, will offer new parking positions for all aircraft sizes
even before the building is completed in 2012. In addition,
we have started to build the apron in front of the proposed
Terminal 3 in the south of the airport. We will park aircraft
there which stay longer and even over night at Frankfurt
Airport.
How does Operational Excellence affect the passenger flow?
Bien: In the terminals, too, we need to manage the increasing passenger flow. This starts with parking space, curbside
drop-off and check-in counters and ends with the gate areas.
We want to avoid bottlenecks and further reduce waiting
times for the passenger on their way to the gates. That is
also why we expand the number of security control stations
significantly.
15
Operational Excellence
at a glance
The opening of the Runway Northwest at the end of 2011
and of Pier A-Plus in the summer of 2012 are among the
largest infrastructure projects in the history of Frankfurt
Airport. The new infrastructure will boost capacity and
generate more traffic – and that will be a challenge for
daily operations. Therefore, Fraport set up the “Operational
Excellence” project in June 2010.
Fraport’s executive board has given clear targets: Together
with all operational departments an increase of up to 64
million passengers and 560,000 aircraft movements annually
has to be managed. At the same time Frankfurt Airport has to
ensure the high service quality customers are used to.
Arina Freitag-Terpsma and Lars Mosdorf are Operational
Excellence project leaders. They cooperate with a core team
of about one dozen experts from different Fraport departments and communicate with some 250 external partners
involved in running the airport on a daily basis.
To identify and avoid possible bottlenecks, Arina FreitagTerpsma and Lars Mosdorf defined about 100 different
processes at the airport, such as passenger flow in the
terminal or aircraft positioning at the gates. Together with
the various specialists they analyze how each process
would be affected if Frankfurt Airport handled 10 million
more passengers. Digging through all these processes will
help to keep operations smooth.
In addition to process analysis, information and coordination are key issue tasks for Arina Freitag-Terpsma and Lars
Mosdorf. To communicate with external partners, they
prepared a comprehensive info kit. For more information
about Operational Excellence please contact: [email protected].
How do airlines benefit from Runway Northwest?
Bien: Firstly, our customers will be able to optimize their
current schedule. Not all airlines could get the slots they
requested in the past. The additional capacity brings new
flexibility. Half of the new slots will be offered to new entrants, the other half goes to airlines with grandfather rights.
These are EU rules.
What changes do you expect for the schedule?
Bien: Actually, our capacity during the day is used almost at
its limit. With the Runway Northwest in operation this will
change. We will see peaks again especially in the morning.
Do you see already demand for the additional capacity?
Bien: Yes, many airlines think about adding new services,
new carriers signal us that they are interested in putting
Frankfurt on their route map. We even expect a passenger
growth already in the next summer before the new runway is
available.
Arina Freitag-Terpsma and Lars Mosdorf are Operational
Excellence project leaders. They cooperate with a core team of
about one dozen experts from different Fraport departments.
16
Future World
Sleeping on a global hub
Two Hiltons at Frankfurt Airport: Right
next to the terminal the new business
and hotel complex “The Squaire”
accommodates two Hilton hotels. The
“Hilton Frankfurt Airport” and the “Hilton
Garden Inn Frankfurt Airport” open next
year and accept bookings for arrivals
from October 1 in 2011.
The Hilton Airport Hotel has 249 rooms
and suites. Guests staying in executive
rooms and suites enjoy an executive
lounge. Room rates start at €190 per
night or €145 for a day room. The hotel
also has conference and meeting facilities
for up to 580 people. Event organizers
can choose between ten conference
rooms and a ball room. The Hilton
Garden Inn offers 334 rooms and three
meeting rooms as well as a restaurant
and a bar. The Pavilion Pantry Minimarket
provides snacks, convenience food and
drinks. It is open 24 hours a day. Internet
access in the entire hotel is free of charge.
Room rates start from €149 per night, a
day room costs €115.
Both hotels are uniquely located right
next to Terminal 1 at Frankfurt Airport on
top of the ICE railway station enabling
guests to have direct access to longdistance trains. It takes travellers only five
The two Hilton hotels will open next year in October.
minutes from Terminal 1 to walk on the
“Skywalk” across the highway to their
hotel room.
First electric-car charging station
Environmentally-friendly driving: Frankfurt Airport opened its first electric-car
charging station at the newly created
business parking lot in Terminal 1.
Charging partners: CEOs Dr. Stefan Schulte, Fraport
(left), and Dr. Constantin Alsheimer, Mainova.
Energy supplier Mainova provides
green electricity free of charge. Fraport
supports the project on the logistics
side. Customers can now recharge their
electric cars at the Frankfurt Airport
for the first time. The station can be
activated by mobile phone.
The charging station is part of Fraport’s
sustainability strategy. As the airport
emphasizes the use of electric mobility,
Fraport’s baggage conveyer for aircraft
handling will be replaced by electric
vehicles by 2015. Chief executive
officer Dr. Stefan Schulte explains that
“vehicles with electric power system are
predestined for the service at airports
because of the short-range traffic”.
Frankfurt Airport performed tests with
electric vehicles already in 2009.
Mönchwald tunnel open for traffic
An important milestone for the new
Runway Northwest has been passed: The
Mönchwald tunnel opened to the general
public and traffic in November. With the
tunnel the Okrifteler Strasse was partly
relocated underneath the new Runway
Northwest. “Thanks to the Mönchwald
tunnel the Okrifteler Straße is preserved
as an important north-south-connection
in the region,” Dr. Stefan Schulte, chief
executive officer of Fraport, said.
The Mönchwald
tunnel is an important
north-south-connection
in the region.
The Mönchwald
tunnel was
built in only 20
months. It is 600
meters long and
has a bicycle lane
and 18 meters
wide sidewalk.
Security equipment, such as an
escape tunnel, video control and an
oxygen measuring device is up to the
latest standards.
As the tunnel is six meters deep in the
ground water, a lot had to be done to
protect the water. A bulkhead plate was
laid before the building started. Water
was pumped down and cleaned before
it was brought back to groundwater
balance.
Okrifteler Straße was rebuilt on a
length of 1.6 kilometers and partly
relocated into the tunnel. It connects
Kelsterbach in the north of the airport
and Mörfelden-Walldorf in the south.
Beginning in the northwest of the
airport, it traverses the CologneFrankfurt highway and continues along
the airport borders in the west and
southwest.
People World
New cargo manager
at Emirates SkyCargo
Angelo Mulé was
appointed new
Cargo Operations
Manager Germany at
Emirates SkyCargo,
the cargo division of
Emirates. The former
forwarding merchant
joined the Emirates
SkyCargo team as
supervisor in 2004. Within his new position,
he is responsible for operations at the cargo
stations in Frankfurt, Munich, Dusseldorf and
Hamburg. Mulé is especially fond of Frankfurt
Airport since the airport has all the necessary
facilities to ensure a high level of efficient
cargo handling and it also creates an enjoyable work environment for airport staff. Mulé
aims to extend the temperature-sensitive
pharmaceuticals business in the future.
17
Jungbluth heads Fraport ramp handling
Bernhard Jungbluth has been appointed as new senior executive manager ramp handling of Fraport Ground
Services. On December 1, he succeeded
Michael Richter in this position.
Jungbluth has worked with Fraport for
almost 31 years. He started his career
in 1980. During these three decades,
Jungbluth served in various leading positions in Germany and abroad and has
vast experience in airport operations.
Jungbluth plans to improve the already
high quality performance of ramp
handling at Frankfurt Airport to ensure
the long term competitiveness of Fraport
Ground Services.
Soralova new
manager for OK
Maier leads Emirates
sales in Germany
Czech Airlines
(OK) presents
Alena Šoralová
as new regional
manager in Frankfurt. Šoralová is
responsible for the
markets Germany,
Switzerland,
Belgium, Luxembourg, the Netherlands, and Poland.
Šoralová holds a PhD in jurisprudence
and has long lasting experience in
business management. Since 1993,
Šoralová has been working in the airline
industry. She joined Czech Airlines in
2007. The previous country manager
Germany, Emanuel Hovorka, moved
to the headquarters Prague where he
is now working in the Cezch’s route
management.
Gunnar Maier has
been promoted to
the position of sales
manager Germany
of Emirates (EK). In
his new role, he will
be in charge of all
sales and marketing
activities. Maier is
business economist
and knows the Gulf region very well. He
worked in various sales and marketing
positions for travel agencies, Lufthansa
Dubai and the Dubai Department of Tourism and Commerce Marketing. “Thanks
to his long lasting experience in sales,
Gunnar Maier is the ideal candidate for
this position,” says Volker Greiner. Greiner
is Maier’s predecessor and was promoted
to the position as vice president north and
central Europe recently.
Publisher:
Editorial support:
Production and project management:
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt
Germany
Ulrike Dietz, Sebastian Keil, Erdal Köroglu,
Klaus-Peter Lueck, Anette Schmid, Anika Stork
Britta Linke
Gloobi.de, Johannesberg
Editorial contributors:
Photo credits:
Evgeny Smirnov
represents S7
Evgeny Smirnov
took over as
representative of
Russia’s leading
domestic carrier S7
Airlines in December 2009. The
former Aeroflot
representative
wants to expand
the airline’s fleet. Moreover, he wants
to establish at least two daily services
from Frankfurt to its main hubs Moscow
Domodedovo (DME), Novosibirsk (OVB)
and Irkutsk (IKT). On November 15 S7
Airlines has become a Oneworld alliance member.
Imprint
Responsible for contents:
Anette Schmid, Fraport Ground Services
Anika Stork und Ulrike Dietz, Fraport Traffic &
Terminal Management, Airport Expansion
Sebastian Keil, Corporate Communications
Thomas Hartung, Uschi Lobert
Layout:
Büro Ka, Aschaffenburg
Printer:
ABT Print und Medien GmbH, Weinheim
Adria Airways, Air Berlin, Air Malta, Austrian
Airlines, British Airways, Condor, Czech Airlines,
Emirates, Fraport, Lufthansa, Qantas, S7, Safi
Airways, United Airlines, XL Airways
18
People World
BVD celebrates
60 th anniversary
Party time at BVD: Fraport Ground
Services BVD celebrated its 60th anniversary at the Sheraton Congress
Center in October.
More than 1.000 customers and
business partners were invited to
enjoy an evening of entertaining
show acts, great music and culinary
surprises. “The Hollywood Connection” was responsible for live
music. Time and again they lured
the party crowd on the dance floor.
Among the event’s highlights was
a fashion-show, during which BVD
staff members presented uniforms
used at various times over the past
sixty years. Later in the evening,
Tigerpalast artists performed a
spectacular show for the cheering
guests.
Throughout the evening chefs
treated the guests with delicious
samples of culinary art.
People World
19
Drive-in Service.
Our ground services deliver fast turnarounds
to keep your planes flying high.
You can only earn money when aircraft are flying. This goes for airlines as well as airport operators. Our Frankfurt Airport
global hub is renowned for precision performance on the ground – thanks to Fraport’s full-service ground handling from
a single source. This enables us to integrate processes optimally for your timely success. And our highly-qualified ground
professionals provide unsurpassed service quality that you can rely on. Does your airline want to save time and stress?
Let us create a customized ground handling menu that keeps your planes flying high.
Contact the Fraport ground services: +49 (0) 69 690-71101 / [email protected] / www.fraport-groundservices.com
Fraport. The Airport Managers.