2011 Serta WC Cover

1/2012 SWC-004
Charge
selected.
years from purchase date
years from purchase date
years from purchase date
years from purchase date
years from purchase date
years from purchase date
and proof of purchase to validate warranty coverage.
Do’s and Don’ts of Bedding Care
Foam Mattress
Warranty
Information
•DO rotate your mattress as needed, this will promote even wear.
•DO use an appropriate frame and center support on queen- and king-size sets to ensure validation of
your warranty.
•DO let your new sleep set “air” upon removal from its plastic packaging. Discard the plastic wrapping
on your mattress as soon as possible; a child or pet can become entangled and suffocate.
•DO keep your bedding clean and use a mattress pad. Stains, soiling, fluid penetration or other signs
of abuse may void the warranty and make your bedding ineligible for repair or replacement.
•DO replace the foundation when purchasing a new mattress to provide the proper support for your
new mattress.
•DO carry your mattress upright on its side. It is easier to handle and less likely to damage the
mattress. If you need to store your mattress for an extended period, please store it flat.
•DO promptly dispose of old mattresses to avoid a fire hazard.
•DON’T remove the law tag at the end of your mattress as this has the identification needed to
establish your warranty rights.
•DON’T bend excessively or jump on your mattress under any circumstances. Such treatment may
damage the mattress or boxspring. Normal use on an adjustable base is permitted.
• DON’T use cleaning fluids on your mattress. The chemicals may damage some of the materials.
•DON’T allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery
causing materials to compress. Serta recommends that you protect your mattress from water and
other liquids with a water proof mattress pad.
PLEASE BE ADVISED: YOUR NEW MATTRESS IS NOT FIRE-PROOF.
Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety
Commission when used by itself or with a foundation specified on the federal law tag attached
to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more
slowly and less intensely, giving you more time to escape.
IN ORDER TO REDUCE THE RISK OF FIRE:
•DON’T smoke in bed. This is a common cause of fatal fires.
•DO keep matches and lighters away from children.
•DON’T use candles on or around your bed.
•DO keep space heaters away from your bed or other flammable items. Follow all manufacturer’s
instructions and warnings.
•DON’T run electrical cords under your bed or trap them against a wall. Avoid placing lamps
where they can fall on the bed.
IN CASE OF FIRE, EXIT AND THEN CALL 911
To facilitate any future customer service or warranty inquiries, please keep a copy of this
warranty card, all tags on your bedding and the sales receipt from your Serta dealer.
1/2011 SZIPWC-001
For warranty inquires or to register your product,
please visit our website at:
www.serta.com or call us at 888-55-SERTA
OUR ASSURANCE OF QUALITY
Congratulations on your new Serta sleep set. Our goal is to provide the highest product quality and
durability, assuring you of the most comfortable and healthful night’s sleep. This promise is backed by
our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality
programs in the home furnishings industry. Through the Serta Quality Assurance Program, you can feel
confident that your Serta sleep set will provide you with the long-lasting comfort and support you expect.
SERTA LIMITED WARRANTY
Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are
warranted against manufacturing defects in workmanship and material, as detailed below.
If you observe a defect, contact the Serta dealer from which you purchased the set. If the dealer
cannot be reached, please contact Serta Customer Support at 888-55-SERTA. In either case,
you must, within the duration of the warranty, provide the original law tags, proof of purchase
(including date of purchase) and be the original purchasing consumer.
If defective in workmanship or material, your Serta mattress and/or foundation will be repaired or replaced
(at our option) with charges, as shown on the Serta Warranty Schedule and exclusive of transportation and
inspection costs. If the Serta product you purchased is discontinued at the time of repair or replacement,
a current model of comparable quality and value will be selected.
All other claims including incidental or consequential damages are precluded. If identical materials are not
available at the time of repair or replacement, the manufacturer reserves the right to substitute materials
of comparable quality.
Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty.
This warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this
limited warranty will not be renewed or extended. Please refer to the Serta Warranty Schedule on this
card to determine the length of your warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations
on how long an implied warranty lasts, so the above limitation or exclusion may not apply. This warranty
gives you specific legal rights. You may also have other rights, which vary from state to state.
Please refer to the Do’s and Don’ts of Bedding Care section of this brochure for proper sleep set care to
avoid invalidating your warranty.
Warranty Coverage Detail
The Serta Warranty covers only the following items during normal wear:
MATTRESS:
•Sagging or Body Impressions that measure 3/4” or greater, only if the mattress has been continuously
supported by a matching foundation (or equivalent) and used with an appropriate frame with center
support, or a minimum of 5 cross slats with center support that extends to the floor.
•Zippered mattress covers are warranted for two years after the purchase date from manufacturing
defects and workmanship, flaws of the zipper or seams, and tearing of fabric under normal use.
FOUNDATION:
•Broken or loose support elements
•Compression or unstapling of support elements
•Broken or loose grid top
• Splitting of the wood frame
• Loose, bent or defective wood beams
• Sagging, but only when continuously supported
with an appropriate frame with a rigid center
support
Foam Mattress Warranty Information
For warranty inquiries, please visit our website at: www.serta.com or call us at 888-55-SERTA
The Serta Warranty does NOT cover items not expressly listed in the “Warranty Coverage”
section, such as, but not limited to:
•Transportation and inspection costs
•Bedding used in hotels, motels or institutional facilities
• Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail
establishments or received as promotional item
• Bedding height
• Comfort preference
• Corner guards
• Replacement of another piece in a sleep set, unless it is also defective
• Body impressions in the mattress that measures less than 3/4"
• Sagging in the mattress that measures less than 3/4”
• Damage of the mattress or foundation due to misuse or abuse
• Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
• Sheet fit
• Mattress fabric, except as noted under Warranty Coverage Detail.
• Normal change in softness and recovery time associated with memory foam and latex materials over time.
This does not affect the pressure relieving qualities of these materials.
•Fabric Stains, soiling, fluid penetration, tears or burns.
•Zippered mattress cover damage due to improper care.
Important Information
Serta reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective,
is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when
the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or
whenever the product failure is caused by factors other than defective workmanship or materials.
Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty.
For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep
set, Serta may refuse to inspect such products to assess whether covered by the warranty, in which case,
Serta reserves the right to deny warranty coverage.
Law Tag Sample
UNDER PENALTY OF LAW THIS
TAG NOT TO BE REMOVED
EXCEPT BY THE CONSUMER
Attached to every Serta sleep set is a law tag (see sample left) which
includes a warranty code number. To determine the terms of your warranty,
match the warranty code with the appropriate line in the warranty schedule.
An “X” before and after the sku on law tag indicates it is a floor sample or
the word sample indicates the same. Floor samples are not covered by
the warranty.
ALL NEW MATERIAL
CONSISTING OF
REG. NO OR LIC NO.
YOUR SERTA MANUFACTURER
(ADDITIONAL INFORMATION)
Warranty Code Found Here
Wn
Serta Warranty Schedule
Warranty
Code
Total Limited
Warranty Period
(in years)*
Period for No Charge
Repair or Replacement
(in years)*
Repair or Replacement Charge
After No Charge Period*
Not Applicable
W5F
5
5
W10F
10
10
Not Applicable
W20F
20
10
1/20 of dealer retail price times number of years from purchase date
W25F
25
15
1/25 of dealer retail price times number of years from purchase date
*Exclusive of transportation and inspection costs.
This warranty is for products that carry the specific warranty codes listed above.
MATTRESS CARE
The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other
liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress.
Either of these situations may result in damage that will invalidate your warranty.
We recommend that you rotate your mattress occasionally, which will increase its comfort life
and longevity. However, the option to rotate your mattress is not required for your warranty
to remain valid. Please keep your bedding clean and use a mattress pad. Stains, soiling, fluid
penetration or other signs of abuse may void the warranty and make your bedding ineligible
for repair or replacement.
Serta reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown
origin or nature and it appears to Serta, in good faith, that the sleep set may be in an unsanitary condition or
may have been damaged by liquid penetration or other abuse.
REQUIRED BED FRAME EXAMPLES FOR KING & QUEEN SIZE BEDDING
This warranty is given by the Serta manufacturer whose name and address appear on the law tag attached
to your Serta product. We recommend that you examine the law tag attached to your Serta product and
record the name and address of the Serta manufacturer, and your warranty code, on this warranty card.
Retain the law tags and proof of purchase to validate warranty coverage.
On queen and King-size models, center support that extends to the floor is required.
Do’s and Don’ts of Bedding Care
iSeries™ Mattress Warranty Information
LAW TAg SAMpLE
UNDER PENALTY OF LAW THIS
TAG NOT TO BE REMOVED
EXCEPT BY THE CONSUMER
Attached to every Serta sleep set is a law tag
(see sample right) which includes a warranty
code number. To determine the terms of your
warranty, match the warranty code with the
appropriate line in the warranty schedule.
An “X” before and after the sku on law tag
indicates it is a floor sample or the word
sample indicates the same. Floor samples
are not covered by the warranty.
• DO rotate your mattress as needed, this will promote even wear.
• DO use an appropriate frame and center support on queen- and king-size sets to ensure validation of
your warranty.
ALL NEW MATERIAL
CONSISTING OF
• DO let your new sleep set “air” upon removal from its plastic packaging. Discard the plastic wrapping
on your mattress as soon as possible; a child or pet can become entangled and suffocate.
REG. NO OR LIC NO.
YOUR SERTA MANUFACTURER
• DO keep your bedding clean and use a mattress pad. Stains, soiling, fluid penetration or other signs
of abuse may void the warranty and make your bedding ineligible for repair or replacement.
(ADDITIONAL INFORMATION)
Warranty Code Found Here
• DO replace the foundation when purchasing a new mattress to provide the proper support for your
new mattress.
Wn
• DO carry your mattress upright on its side. It is easier to handle and less likely to damage the
mattress. If you need to store your mattress for an extended period, please store it flat.
• DO promptly dispose of old mattresses to avoid a fire hazard.
SERTA WARRANTY SCHEDULE
Warranty
Code
Total Limited
Warranty Period
(in years)*
Construction
Type
Period for No Charge
Repair or Replacement
(in years)*
Repair or Replacement Charge
After No Charge Period*
W25Q
25
QUILTED TOP
15
1/25 of dealer retail price times number
of years from purchase date
W25S
25
SMOOTH TOP
15
1/25 of dealer retail price times number
of years from purchase date
W20Q
20
QUILTED TOP
10
1/20 of dealer retail price times number
of years from purchase date
W20S
20
SMOOTH TOP
10
1/20 of dealer retail price times number
of years from purchase date
• DON’T remove the law tag at the end of your mattress as this has the identification needed to
establish your warranty rights.
• DON’T bend excessively or jump on your mattress under any circumstances. Such treatment may
damage the mattress or boxspring. Normal use on an adjustable base is permitted.
• DON’T use cleaning fluids on your mattress. The chemicals may damage some of the materials.
• DON’T allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery
causing materials to compress. Serta recommends that you protect your mattress from water and
other liquids with a water proof mattress pad.
pLEASE BE ADvISED: YOUR NEW MATTRESS IS NOT FIRE-pROOF.
Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety
Commission when used by itself or with a foundation specified on the federal law tag attached
to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more
slowly and less intensely, giving you more time to escape.
W15Q
15
QUILTED TOP
10
1/15 of dealer retail price times number
of years from purchase date
W15S
15
SMOOTH TOP
10
1/15 of dealer retail price times number
of years from purchase date
W10Q
10
QUILTED TOP
10
Not applicable
IN ORDER TO REDUCE THE RISK OF FIRE:
W10S
10
SMOOTH TOP
10
Not applicable
• DON’T smoke in bed. This is a common cause of fatal fires.
*Exclusive of transportation and inspection costs.
This warranty is for products that carry the specific warranty codes listed above.
• DO keep matches and lighters away from children.
• DON’T use candles on or around your bed.
• DO keep space heaters away from your bed or other flammable items. Follow all manufacturer’s
instructions and warnings.
• DON’T run electrical cords under your bed or trap them against a wall. Avoid placing lamps
where they can fall on the bed.
IN CASE OF FIRE, EXIT AND THEN CALL 911
To facilitate any future customer service or warranty inquiries, please keep a copy of this
warranty card, all tags on your bedding and the sales receipt from your Serta dealer.
10/2011 ISWC-001
Mattress Warranty
Information
For warranty inquiries, please visit our website at:
www.serta.com or call us at 888-55-SERTA
Our Assurance of Quality
Warranty Coverage Detail
Important Information
The Serta Warranty covers only the following items during normal wear:
Serta reserves the right to refuse service and invalidate the warranty when the sleep
set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or
soiling, infestation or other abuse), when the sleep set has evidence of damage from
liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure
is caused by factors other than defective workmanship or materials.
Congratulations on your new Serta iSeries™ sleep set. Our goal is to provide the highest
product quality and durability, assuring you of the most comfortable and healthful night’s
sleep. This promise is backed by our Serta Quality Assurance Program, one of the most
stringent and rigorously enforced product quality programs in the home furnishings industry.
Through the Serta Quality Assurance Program, you can feel confident that your Serta sleep
set will provide you with the long-lasting comfort and support you expect.
MATTRESS: Refer to the warranty code on your mattress law tag and the
Serta warranty schedule to determine the warranty for your mattress.
SERTA LIMITED WARRANTY
• Handles if they attach to the sides of the mattress.
Because we strongly believe in the quality, design and craftsmanship of our products, Serta
products are warranted against manufacturing defects in workmanship and material, as
detailed below.
If you observe a defect, contact the Serta dealer from which you purchased the
set. If the dealer cannot be reached, please contact Serta Customer Support at
888-55-SERTA. In either case, you must, within the duration of the warranty,
provide the original law tags, proof of purchase (including date of purchase) and
be the original purchasing consumer.
• Sagging or Body Impressions that measure 1 1/2” or greater for quilted top mattresses and 3/4” or
greater for smooth top (non-quilted) mattresses, only if the mattress has been continuously supported
by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a
minimum of 5 cross slats with center support that extends to the floor.
• Wires that are loose, broken or protruding through the fabric.
• Zippered mattress covers are warranted for two years after the purchase date from manufacturing
defects and workmanship, flaws of the zipper or seams, and tearing of fabric under normal use.
FOUNDATION:
• Splitting of the wood frame
•Broken or loose support elements
• Loose, bent or defective wood beams
agging, but only when continuously supported
•Compression or unstapling of support elements • S
with an appropriate frame with a rigid center
•Broken or loose grid top
support
If defective in workmanship or material, your Serta mattress and/or foundation will be
repaired or replaced (at our option) with charges, as shown on the Serta Warranty Schedule
and exclusive of transportation and inspection costs. If the Serta product you purchased
is discontinued at the time of repair or replacement, a current model of comparable quality
and value will be selected.
The Serta Warranty does NOT cover items not • Sagging in the mattress that measures less than
expressly listed in the “Warranty Coverage”
1 1/2” for quilted top mattresses and less than
section, such as, but not limited to:
3/4” for smooth top (non-quilted) mattresses.
All other claims including incidental or consequential damages are precluded. If identical
materials are not available at the time of repair or replacement, the manufacturer reserves
the right to substitute materials of comparable quality.
• Mattress damage due to an inappropriate
foundation or when an incorrect bed frame
• Bedding sold “as is”, or floor samples, or bedding
is used
purchased from second hand parties, non-retail
establishments or received as a promotional item • Sheet fit
Any and all implied warranties on this product shall not exceed in duration the term of this
limited warranty. This warranty begins on the day you purchase your sleep set. If your sleep
set is repaired or replaced, this limited warranty will not be renewed or extended. Please
refer to the Serta Warranty Schedule on this card to determine the length of your warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages
or limitations on how long an implied warranty lasts, so the above limitation or exclusion
may not apply. This warranty gives you specific legal rights. You may also have other rights,
which vary from state to state.
Please refer to the Do’s and Don’ts of Bedding Care section of this brochure for proper
sleep set care to avoid invalidating your warranty.
iSeries™ Mattress Warranty Information
•Transportation and inspection costs
•Bedding used in hotels, motels or
institutional facilities
• Bedding height
• Comfort preference
• Corner guards
• Replacement of another piece in a sleep set,
unless it is also defective
• Body impressions in the mattress that measures
less than 1 1/2” for quilted top mattresses and
less than 3/4” for smooth top (non-quilted)
mattresses
• Damage of the mattress or foundation due to
misuse or abuse
• Mattress fabric, except as noted under
Warranty Coverage Detail.
• Normal
change in softness and recovery time
associated with memory foam and latex
materials over time. This does not affect the
pressure relieving qualities of these materials.
Allowing the sleep set to be in an unsanitary condition may damage the product and
invalidate the warranty. For the health and safety of anyone who would be required to
dispose of, or otherwise handle, the sleep set, Serta may refuse to inspect such products
to assess whether covered by the warranty, in which case, Serta reserves the right to
deny warranty coverage.
The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing
water or other liquids to penetrate your mattress may damage the layers of upholstery,
causing materials to compress. Either of these situations may result in damage that will
invalidate your warranty.
Serta reserves the right to deny warranty coverage if the sleep set exhibits stains or
soiling of unknown origin or nature and it appears to Serta, in good faith, that the sleep
set may be in an unsanitary condition or may have been damaged by liquid penetration
or other abuse.
This warranty is given by the Serta manufacturer whose name and address appear
on the law tag attached to your Serta product. We recommend that you examine the
law tag attached to your Serta product and record the name and address of the Serta
manufacturer, and your warranty code, on this warranty card. Retain the law tags and
proof of purchase to validate warranty coverage.
MATTRESS CARE
We recommend that you rotate your mattress occasionally, which will increase
its comfort life and longevity. However, the option to rotate your mattress is not
required for your warranty to remain valid. Please keep your bedding clean and
use a mattress pad. Stains, soiling, fluid penetration or other signs of abuse may
void the warranty and make your bedding ineligible for repair or replacement.
REQUIRED BED FRAME EXAMPLES FOR KING & QUEEN SIZE BEDDING
•Fabric Stains, soiling, fluid penetration,
tears or burns.
•Zippered mattress cover damage due
to improper care.
On queen and King-size models, center support
that extends to the floor is required.
• Mr.
2. • Mrs.
First Name
Street
City
E-mail address:
02.Your Date of Birth:
3. Date of Purchase:
LIMITED WARR ANT Y
This exclusive Simmons® product is built with a single-sided design. This bed does not have
to be flipped to maintain warranty. The single-sided design mattress will have a different
type of finish on the bottom than the top.
3. • Ms.
THE FOLLOWING CARE INSTRUCTIONS
CAN HELP PRESERVE WARRANTY RIGHTS:
/
State
ZIP Code
Phone:
Please detach here before mailing
Year
Apt. No.
D4T01-01
11.Primary Reason for Purchase:
a. • Replaced old/worn mattress
b. • Purchased new furniture
c. • Wanted larger size
d. • Added new bed to household
e. • Had sleeping difficulties/pain
f. • Lifestyle change – Marriage, Divorce, etc.
g. • Moved to a new home
12.Top 3 reasons you choose this model:
a. • Reputation of brand
i. • Sale/Promotion
b. • Product quality
j. • Warranty
c. • Style/Appearancek.
• In-stock
d. • Most comfortable
l. • Salesperson
e. • Motion separation
m.• Recommended by others
f. • Conformabilityn.
• Delivery available
g. • Latest technology
o. • Other
h. • Value for price
13.Where did you get product information?
a. • Simmons website
g. • Newspaper
b. • Dealer website
h. • Magazines
c. • Other websites
i. • TV ads
d. • Facebook friends
j. • Radio ads
e. • Friends & family
k. • Salespeople
f. • Doctor/Chiropractorl.
• Other
14.How satisfied are you with your mattress?
a. • Not at all satisfied
d. • Very satisfied
b. • Not very satisfied
e. • Extremely satisfied
c. • Somewhat satisfied
15.How likely are to recommend a Simmons?
a. • Not at all likely
d. • Very likely
b. • Not very likely
e. • Extremely likely
c. • Somewhat likely
16.How has your sleep changed?
a. • Much worse
b. • A little worse
c. • No change
d. • A little better
e. • Much better
17.Would you like to receive the Simmons® better sleep
newsletter?
a. • Yes (provide email below) b. • No
Email address:
To fill out this questionnaire online: www.simmons.com
Para registrar: www.simmons.com
/
4. • Miss
Initial Last Name
MonthYear
/
.00
MonthDay
4. Simmons Brand Purchased:
a. • Beautyrest ®
b. • Beautyrest Beginnings ®
c. • Beautyrest Black ®
d. • Beautyrest NxG®
e. • BeautySleep ®
f. • ComforPedic ®
g. • ComforPedic Loft™
h. • DeepSleep ®
i. • Natural Care ®
j. • Slumber Time ®
k. • Other
5. Simmons Model Purchased:
6. What other brands did you consider purchasing?
a. • Sealy
b. • Serta
c. • Select Comfort/Sleep Number
d. • Tempur-Pedic
e. • Other Simmons brands
f. • Other
7.Size:
a. • Crib
b. • Twin
c. • Full
d. • Queen
e. • King
f. • Other
8. Foundation Type Purchased:
a. • Standard
b. • Low-profile
c. • Adjustable
d. • None
9. Price Paid: $
10.Name of Store:
01.1.
M AT TR E SS C AR E
DO:
DO NOT:
●Use
●Do
a new Simmons ® foundation or a supportive,
rigid, non-yielding foundation. An old foundation
unit may not provide sufficient support.
●Support
your Simmons® mattress and foundation
only with a frame that provides rigid center support
as well as support for the head, foot, and sides for
queen, split queen, king and California king size sets
(as noted above). For any queen or king frame that
does not have a metal center support, you must use
at least 5 hardwood (i.e., oak or ash) slats (1” x 4”)
and add legs to the 3 center slats. By not providing
a sufficient supportive frame, damage can occur to
the product and your warranty will be invalid.*
●Add
a solid platform on top of any open slatted
mattress support system with openings between
the slats that exceed two (2) inches (e.g., a platform
bed frame in which a Beautyrest ® Pocketed Coil ®
mattress rests directly upon slats with open spaces
between the slats). Use of such an open slatted
mattress support system with spaces between the
slats which exceed 2 inches (5 centimeters), without
the addition of a solid platform will damage your
mattress and your warranty will be invalid.
●Use
a quilted protector pad on your mattress at
all times to avoid stains (including MoistureBan™
products).
●Carton
your mattress and carr y it on its side when
moving.
●If
your mattress has a removable cover, use only a
professional dry cleaning service to clean the cover.
●If
your Simmons ® mattress was manufactured on or
af ter July 1, 2007, it meets the requirements of the
Federal Flammability Standard, 16 CFR 1633, when
your mattress is used alone or with the Simmons ®
foundation(s) as specified on the 1633 law label
(see example of 1633 law label on next panel).
not use an open slatted mattress support system
(e.g., a platform bed frame in which your mattress
rests directly upon slats with open spaces between
the slats) where the openings between the slats
are greater than 2 inches (5 centimeters) as this will
damage a Beautyrest ® Pocketed Coil ® mattress.
To prevent damage to your mattress if the openings
between the slats exceed 2 inches (5 centimeters),
the support system may be modified by applying a
solid platform on top of the slat system.
●Do
not remove the white law label or the model
name label. These labels ser ve as a means of
identification to establish your warranty rights.
●Do
not bend or fold, stand or jump on product as
damage can occur.
●Do
not use cleaning fluids on your mattress; it may
damage some of the materials.
●Do
not use any type of fabric protection spray or
chemical application on this product.
●If
your mattress has a removable cover, do not
machine wash the removable cover.
●If
your mattress has a removable cover, do not
remove or wash the inner mattress cover or bottom
fabric of removable outer cover.
●If
your mattress has a removable cover, do not
wash the foam mattress core.
●If
you purchased a Simmons product, including
ComforPedic,® that contains one inch or more of
NxG ® Memor y Foam, do not use a heating pad or
electric blanket.
®
●Do
not smoke in bed or use open flames near the
bed.
* For all adjustable foundations, please see the owner’s
assembly and operating manual for required support.
HOW CAN I GET SERVICE ON MY WARRANTY?
Contact your original Simmons ® dealer. If your
original Simmons ® dealer is no longer in business
or you have moved outside the ser vice area,
please contact the Simmons Consumer Ser vice
Facility at [email protected]. A
copy of original bill of sale is needed to determine
original date of purchase. Model name label and
law label must be attached to identif y the bedding
and validate this warranty.
WHAT IS COVERED?
If you purchased a Simmons ® mattress and use it
with a foundation and frame that provide proper
support, this warranty covers manufacturing
defects in your Simmons ® mattress or foundation.
This warranty also covers faults in materials or
manufacturing defects in the removable fabric
cover available on select models. Replacement
of one piece does not automatically result in
the replacement of any other piece. This limited
warranty is provided only to the original purchaser.
Examples of proper support for queen, split queen, king
and California king size bedding when the mattress is also
supported by a conventional foundation or box spring.
Acceptable Support
All Queen Sizes
Metal Frame
5 Legs
Superior Support
All Sizes
6 Legs
Premium Support*
All Sizes
7 Legs
Wood Frame
5 Hardwood Slats
3 Center Legs
*Recommended
N/A
5 Hardwood Slats
3 Center Legs
Warranty Code Total Limited Period for No Charge
on Law Label
Warranty
Except Transportation*
A
B
C
E
G
H
I
J
K
L
M
N
O
LIMITED WARR ANT Y
HOW LONG IS THE COVERAGE PERIOD?
The warranty coverage runs from the original date
of purchase. Repair or replacement of the mattress
or foundation does not extend its limited warranty
or begin a new limited warranty period. Your
warranty period is based on the code indicated on
your white law label. (See chart).
WHAT WILL SIMMONS DO?
If your Simmons ® mattress, foundation or removable
fabric cover (available on select models) fails due
to a manufacturing defect, the exclusive remedy
under this warranty will be repair or replacement
of the defective product
in the U.S., Puerto Rico or EXAMPLE LAW LABEL
If you inadvertently remove
U.S. Virgin Islands.
white law tag from product,
Simmons reser ves the right please attach here to save.
to substitute comparable
materials or modzels and
does not guarantee that
the replacement will match
the existing piece.
YOUR RIGHTS UNDER
STATE LAW:
This warranty gives you
specific rights, and you may
have other rights, which
vary from state to state. This
warranty is extended only
to the original purchaser
from Simmons Bedding
Company or its authorized
dealers.
Normal Body
Impression
10 Year
10 Year
1.5” or less
1 Year
1 Year
1.5” or less
Specific warranty applies, see separate agreement
20 Year
10 Year
.75” or less
2 Year
2 Year
removable fabric cover
5 Year
5 Year
1.5” or less
20 Year
10 Year
1.5” or less
3 Year
3 Year
1.5” or less
10 Year
3 Year
1.5” or less
25 Year
10 Year
.75” or less
15 Year
10 Year
1.5” or less
25 Year
15 Year
1.5 ” or less
25 Year
15 Year
.75” or less
NOTE: See the example of law label (below) for warranty coding.
*Transportation charges are the responsibility of the consumer, except in CA.
WHAT IS EXCLUDED UNDER
THIS WARRANTY?
This warranty does not apply to and excludes:
●Firmness
●Normal
preference of the product.
body impression(s) as indicated by
your warranty code (see chart).*
●Bed
height/weight.
●Cover
●Bent
(fabric).
border/grid wires.
●Burns,
stains or soil.
●
Mattresses
not used with a proper
foundation and support system. Examples
of proper support include:
■Simmons ® foundation or a supportive,
rigid non-yielding foundation. The frame
supporting queen and king size mattresses
and foundations must have sufficient center
support.
■ Slatted platform bed frames where the space
between the slats measures two (2) inches (5
cm) or less and which, with a queen or larger
size, provide adequate center support.
■
The appropriate
foundation.
Simmons
®
adjustable
The duration of any applicable
implied warranties, including but
not limited to the implied warranties
of merchantability and fitness,
shall not exceed the term of this
limited warranty.** Simmons shall
not be liable for incidental or
consequential damages that result
from the use of your Simmons
product.*** No expressed or implied
warranties are extended to persons
who purchase the product from
anyone other than Simmons Bedding
Company or its authorized dealers,
and all warranties to such persons,
including the implied warranties
of merchantability and fitness, are
hereby excluded.
** S
ome states do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
*** S
ome states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
●
Damage
due to use of a Beautyrest ®
Pocketed Coil ® mattress on a slatted
platform bed frame without a solid
foundation where the space between the
slats exceeds 2” (5 cm).
NOTE:T he warranty Code
is located here on
your Law Tag.
EXAMPLE 1633 LABEL
●
Adjustable
foundations (see owner’s
manual for details on warranty coverage).
●For models with removable covers, damage
due to improper washing (including snags
and discoloration).
●Merchandise
sold “as-is”, “distressed” or
“floor model/sample”.
●Claims
made outside the 50 United States,
Puerto Rico or U.S. Virgin Islands.
●
Transportation,
costs of product.
inspection,
or
removal
●Simmons ®
product that is stained, soiled,
or infested with vermin, even if defective.
* P lease note that due to use of higher density
foams and/or the use of memory foam
technology in some models, the recovery time
may take up to 4 hours. However, normal
increase in softness or a decrease in the recovery
feature due to normal use, temperature, or
humidity is excluded under this warranty.
For warranty assistance or other product
correspondence, please contact your
Authorized Dealer, or:
One Concourse Parkway, Suite 800
Atlanta, GA 30328
toll-free (877) 399-9397 fax (770) 613-8575
www.simmons.com
©2011 SIMMONS BEDDING COMPANY
Part # 805.72014 • Revised 09/11
●Use una base nueva de Simmons
NO DEBE:
o una base
con soporte, rígida, no flexible. Una base vieja
posiblemente no proporcione suficiente soporte.
®
los juegos de tamaño queen, queen
dividido, king y California king, brinde soporte a
su colchón y base solamente con un marco que
brinde un firme soporte central, así como soporte
en la cabeza, pies y costados (como se indica
arriba). Para cualquier marco de tamaño queen
o king que no cuente con un soporte central de
metal, debe utilizar por lo menos 5 tablillas de
madera dura (por ejemplo, roble o fresno) de 1
x 4 pulgadas y agregar patas a las 3 tablillas
del centro. Si el marco no proporciona suficiente
soporte, el producto puede dañarse y la garantía
perderá validez.*
●
Agregue
una plataforma sólida encima de
cualquier sistema de soporte de tablillas cuyos
espacios entre sí excedan las dos (2) pulgadas
(por ejemplo, un marco de cama sobre el cual
el colchón Beautyrest ® Pocketed Coil ® se apoya
directamente sobre tablillas separadas entre
sí). El uso de un sistema de soporte de tablillas
cuyos espacios entre sí excedan las 2 pulgadas
(5 centímetros) sin el refuerzo de una plataforma
sólida, dañará su colchón y su garantía perderá
validez.
●Use siempre un cobertor acolchado protector
sobre el colchón para evitar manchas (incluso
productos MoistureBan™).
●Para trasladarlo, coloque el colchón dentro de
una caja de cartón y apóyelo de costado para
acarrearlo.
●Si su colchón cuenta con una funda removible,
utilice únicamente un ser vicio profesional de
limpieza en seco para lavarla.
●Si su colchón Simmons ® fue fabricado después
del 1 de julio de 2007, cumple con los requisitos
de la Norma Federal de Inflamabilidad, 16 CFR
1633, cuando su colchón se usa únicamente con
la(s) base(s) Simmons,® tal como se especifica en
la etiqueta 1633 que exige la ley (vea el ejemplo
de la etiqueta 1633 en la siguiente sección).
separación entre sí (por ejemplo, un marco
de cama sobre el cual su colchón se apoya
directamente sobre tablillas separadas entre
sí) cuyos espacios entre sí excedan las dos (2)
pulgadas (5 centímetros) ya que esto dañará el
colchón Beautyrest ® Pocketed Coil.® Para prevenir
algún daño a su colchón si la separación entre
las tablillas excede 2 pulgadas (5 centímetros),
se puede modificar el sistema de soporte
colocando una plataforma sólida encima del
sistema de tablillas.
●No retire la etiqueta blanca que exige la ley
ni la etiqueta con el nombre del modelo. Estas
etiquetas sir ven como medio de identificación
para verificar sus derechos de garantía.
●No doble ni pliegue el producto, no se pare o
salte sobre él, ya que puede dañarlo.
●
No use ningún líquido de limpieza sobre el
colchón; hacer esto puede dañar algunos de los
materiales.
●No use ningún tipo de espray o químico protector
de tela sobre este producto.
●Si su colchón cuenta con una funda removible, no
la lave a máquina.
●Si su colchón cuenta con una funda removible,
no retire ni lave la funda interna del colchón ni
la tela de la parte inferior de la funda externa
removible.
●Si su colchón cuenta con una funda removible, no
lave la parte central de espuma viscoelástica del
colchón.
●Si compró un producto Simmons,® incluyendo
ComforPedic,® que contenga una pulgada o más
de espuma viscoelástica NxG,® no utilice una
almohadilla térmica ni una manta eléctrica.
●No fume en la cama ni coloque el producto cerca
de una llama abierta.
* Para obtener información sobre el soporte necesario
para las bases graduables, sír vase consultar
el manual de instalación y funcionamiento del
producto.
¿QUÉ CUBRE?
Si ha adquirido un colchón Simmons ® y lo usa con una
base y un marco que brinden el soporte adecuado, esta
garantía cubre los defectos de fabricación del colchón y
la base Simmons.® Esta garantía también cubre defectos
de material o fabricación en la funda de tela removible
disponible en ciertos modelos. El reemplazo de una de las
piezas no significa la sustitución automática de alguna otra
pieza. Esta garantía limitada se extiende únicamente al
comprador original.
Ejemplos de soporte adecuado para un colchón queen, queen
dividido, king y California king cuando el colchón también
cuenta con el soporte de una base convencional o somier.
Soporte adecuado
Todos los tamaños queen
Soporte superior
Todos los tamaños
Soporte selecto*
Todos los tamaños
Marco de metal
5 patas
6 patas
7 patas
Marco de madera
5 tablas de madera dura
3 patas centrales
*Recomendado
N/C
Código de
Periodo total
garantía en la
de garantía
etiqueta que
limitada
exige la ley
A
B
C
E
G
H
I
J
K
L
M
N
O
5 tablas de madera dura
3 patas centrales
Periodo sin cargo
excepto por flete*
¿QUÉ HARÁ SIMMONS?
Si su colchón, base o funda de tela removible (disponible
en determinados modelos) de Simmons,® presenta fallas
debido a un defecto de fabricación, el recurso exclusivo
bajo esta garantía será la reparación o el reemplazo del
producto defectuoso en los
EE.UU., Puerto Rico o las Islas
EJEMPLO DE LA ETIQUETA
QUE EXIGE LA LEY
Vírgenes de EE.UU.
Si la etiqueta blanca que exige
Simmons
se
reser va
el la ley se desprende del producto,
derecho de sustituir el colchón
adhiérala en este espacio.
con materiales o modelos
comparables y no garantiza
que dicha sustitución será
equivalente a la pieza existente.
Esta garantía le concede
derechos específicos y es
posible que le correspondan
otros derechos que varían de
un estado a otro. Esta garantía
se extiende únicamente al
comprador
original
que
adquiera el producto de
Simmons Bedding Company o
de un distribuidor autorizado.
10 años
10 años
1.5” o menos
1 año
1 año
1.5” o menos
Corresponde la garantía específica; ver el contrato aparte
20 años
10 años
.75” o menos
2 años
2 años
funda removible de tela
5 años
5 años
1.5” o menos
20 años
10 años
1.5” o menos
3 años
3 años
1.5” o menos
10 años
3 años
1.5” o menos
25 años
10 años
.75” o menos
15 años
10 años
1.5” o menos
25 años
15 años
1.5” o menos
25 años
15 años
.75” o menos
NOTA: Para encontrar el código de garantía, vea el ejemplo de la etiqueta que exige la ley (abajo).
*El consumidor es responsable de los costos de flete, excepto en California.
● Preferencia de firmeza del producto.
●Impresión o impresiones normales que deja el cuerpo
sobre el colchón, según lo indicado por el código de
garantía (véase tabla).*
● Altura y peso de la cama.
● Funda (tela).
● Alambres de los bordes o de las rejillas dobladas.
● Quemaduras, manchas o suciedad.
● Colchones no utilizados con una base y sistema de soporte
adecuados. Ejemplos de soporte adecuado incluyen:
■ Una base de Simmons ® o una base con soporte, rígida,
no flexible. El marco que soporte los colchones y bases de
tamaño queen y king deben tener suficiente soporte central.
■ Marcos de cama con plataforma de tablillas en donde el
espacio entre las tablillas midan dos (2) pulgadas (5 cm) o
menos, y que en tamaños queen o más grandes brinden el
soporte central adecuado.
■ La base graduable Simmons ® adecuada.
● Daño causado por usar el colchón Beautyrest ® Pocketed
● Bases graduables (consulte el manual del usuario para
más detalles sobre la cobertura de la garantía).
● Para los modelos con fundas removibles, el daño producido
L a vigencia de toda garantía implícita
correspondiente, con carácter enunciativo
mas no limitativo, las garantías implícitas
de comercializ ación y aptitud, no se
extenderá más allá del término de esta
garantía limitada .** Simmons no asumirá
ninguna responsabilidad por daños
fortuitos o emergentes que se deriven
del uso de su producto Simmons.*** No
se extiende garantía alguna , explícita o
implícita , a personas que hayan adquirido
el producto de un tercero que no sea
Simmons Bedding Company o uno de sus
distribuidores autoriz ados, y todas las
garantías extendidas a dichas personas,
incluso las garantías implícitas de
comercializ ación y aptitud, por la
presente quedan excluidas.
** A
lgunos estados prohíben la limitación de la vigencia
de las garantías implícitas, por lo que es posible que
las limitaciones anteriores no correspondan a su caso.
*** A
lgunos estados no permiten la exclusión o limitación
de daños fortuitos o emergentes, por lo que es
posible que las limitaciones y exclusiones anteriores
no correspondan a su caso.
por el lavado inadecuado (incluso enganches y decoloración).
● Mercadería vendida “en el estado en que se encuentra”,
“con valor de liquidación” o “modelo de sala de exposición”.
● Reclamos efectuados fuera de los Estados Unidos, Puerto
Rico o las Islas Vírgenes de EE.UU.
NOTA:El código de garantía
aparece aquí en la
etiqueta que exige la ley.
EJEMPLO DE LA ETIQUETA 1633
● Costos de transporte, inspección o retiro del producto.
● Productos Simmons® que esté manchados, sucios o infestados
con parásitos, aun cuando estuvieran defectuosos.
* Tenga en cuenta que debido al uso de gomaespumas
de alta densidad o al uso de tecnología de espuma
viscoelástica en algunos modelos, el tiempo de
recuperación puede llevar hasta 4 horas. Sin embargo,
se excluye de esta garantía el aumento normal en la
suavidad, o la disminución en la función de recuperación
debido al uso normal, temperatura y humedad.
Para cualquier asistencia relacionada
a la garantía o cualquier otra correspondencia
sobre el producto, sír vase ponerse en
contacto con su distribuidor autorizado, o:
One Concourse Parkway, Suite 800, Atlanta, GA 30328
Línea gratuita (877) 399-9397 fax (770) 613-8575
www.simmons.com
©2011 SIMMONS BEDDING COMPANY
Número de parte 805.72014 • Revisión 09/11
Post Office will
not deliver without
proper postage.
Esta garantía no incluye:
Coil® sobre un marco de cama con plataforma de tablillas
sin una base sólida, en el que el espacio entre las tablillas
excede las 2 pulgadas (5 cm).
SUS DERECHOS CONFORME
A LA LEY ESTATAL:
Impresión normal
que deja el cuerpo
¿Qué excluye esta garantía?
Please detach here before mailing • Desprenda aquí antes de enviar
●
Para
●No use un sistema de soporte de tablillas con
Comuníquese con su distribuidor original de Simmons. Si su
distribuidor original de Simmons ® ha cerrado su negocio o
si usted se ha mudado afuera de su área de ser vicio, sír vase
ponerse en contacto con la oficina de Ser vicio al consumidor
de Simmons al [email protected]. Se
necesita una copia de la factura original de venta para
determinar la fecha original de compra. La etiqueta con el
nombre del modelo y la etiqueta que exige la ley deben
estar adheridas para identificar y validar esta garantía.
La cobertura de la garantía comienza a partir de la fecha
original de la compra. La reparación o el reemplazo del
colchón o de la base no extiende el periodo de la garantía
limitada ni tampoco significa el inicio de un nuevo periodo
de garantía limitada. El periodo de garantía se basa en
el código indicado en la etiqueta blanca que exige la ley.
(Véase tabla).
!802174284842!
DEBE:
¿CUÁNTO TIEMPO DURA LA COBERTURA?
®
SIMMONS BEDDING COMPANY
3277 Roswell Road
Box 500
Atlanta GA 30305
LAS SIGUIENTES INSTRUCCIONES PARA EL MANTENIMIENTO
DEL PRODUCTO PUEDEN AYUDAR A CONSERVAR LOS
DERECHOS QUE LE OTORGAN LA PRESENTE GARANTÍA:
¿CÓMO PUEDO CONSEGUIR EL SERVICIO
DE MI GARANTÍA?
First-Class
Postage Required
La fabricación de este exclusivo producto de Simmons® incorpora un diseño de lado único. No
es necesario darle vuelta al colchón para conservar la protección de la garantía. El lado superior
de su colchón con diseño de lado único tiene un tapizado diferente al de la parte inferior.
G arant í a L imitada
Simmons Bedding Company
One Concourse Parkway
Suite 800
Atlanta, GA 30328
Attn: Marketing
G arant í a L imitada
M A N T E N I M I E N T O D el colc h ó n
Product Warranty
& Care Instructions
Simmons Bedding Company would like to thank you for your recent
purchase of a Simmons sleep system. With your selection you join
millions of people around the world who have decided a superior
mattress can make the difference in the quality of sleep they enjoy.
The bed you will sleep on tonight draws on more than 140 years of
manufacturing innovation, enhanced by sleep research pioneered by
Simmons in 1925. Simmons is committed to scientific design and testing
of its products, helping you to sleep soundly for years to come. If you
have questions, please visit our website at www.simmons.com.
GARANTÍA E INSTRUCCIONES PARA
EL MANTENIMIENTO DEL PRODUCTO
Simmons Bedding Company desea agradecerle por su reciente compra de un sistema
de cama Simmons. Al elegir este producto se une a millones de personas en todo
el mundo que han decidido que un colchón de superior calidad puede hacer la
diferencia en su calidad de sueño.
La cama en la que dormirá esta noche cuenta con más de 140 años de innovadora
fabricación, optimizada gracias a la pionera investigación del sueño realizada por
Simmons en 1925. Simmons tiene un compromiso con el diseño científico y con la
evaluación de sus productos, ayudándole así a disfrutar de un profundo sueño durante
años y años. Si tiene alguna pregunta, visite nuestro sitio web en www.simmons.com.
WARRANTY
INFORMATION
1st Year:
FOR DEFECTIVE PARTS:
Parts, Shipping & Handling and Installation (with authorization) are 100% covered by
the manufacturer.
2nd Year:
FOR DEFECTIVE ELECTRONICS;
REMOTE CONTROLLER, CONTROL BOX AND TRANSFORMER:
Parts are 100% covered by the manufacturer. Customer pays Shipping & Handling, as
well as Installation.
FOR DEFECTIVE ACTUATORS AND MASSAGE MOTORS:
Parts, Shipping & Handling and Installation (with authorization) are 100% covered by the
manufacturer.
3rd-5th Year:
FOR DEFECTIVE PARTS:
Parts are 100% covered by the manufacturer. Customer pays Shipping & Handling, as
well as Installation.
6th-20th Year:
FOR DEFECTIVE PARTS:
Customer pays 1/180 cost of parts multiplied by the number of months since 5 years after
purchase date. The customer also pays for Shipping & Handling, as well as Installation.
 1.888.550.3746
 805.979.9399
 [email protected]
 www.ergomotion.us
 19 E. Ortega St., Santa Barbara, CA 93101
Mattress: 25 Year Limited Warranty
Tempur Production USA, LLC (“Tempur-Pedic”)
MATTRESS
Tempur-Pedic warrants that it will, at Tempur-Pedic’s option, replace or
repair purchaser’s Tempur-Pedic® mattress sold in the U.S. if it is defective
due to faulty workmanship or materials, subject to the limitations described
in this limited warranty. Tempur-Pedic undertakes no responsibility for the
quality of the goods except as otherwise provided in this contract. There
are no warranties that extend beyond the description on the face hereof.
The removable cover on a TEMPUR mattress is specifically included
within this warranty for 25 years from the date of purchase against
faults in material or workmanship under the same terms described
in this warranty for mattresses. Specifically excluded within
this warranty coverage is replacement of the cover for damage
attributable to normal wear and tear. In the event that the cover
for the mattress needs to be replaced, within the terms of this
warranty, Tempur-Pedic will replace it with the current style of cover
available for the mattress, which may be a different color, design or
material than the original cover. Replacement of the cover will not
result in replacement of the underlying mattress.
This limited warranty is valid only in connection with the original
purchase of new products and extends from the original purchase date of
the original product purchased. An “original purchaser,” for the purposes of
this limited warranty, is an individual or entity who purchases the product
directly from Tempur-Pedic or from an authorized retailer of Tempur-Pedic
with the intent to use the product for personal consumer use and not with
the intent to resell the product. An individual or entity that purchases the
product from whatever source with the intent to resell the product is an
unauthorized reseller (“unauthorized reseller”).
This limited warranty does not apply to floor models or “demos” (except
as specifically provided herein) or to products sold by unauthorized
resellers, including without limitation, unauthorized resellers on third
party websites such as Craigslist, eBay, Amazon, etc. As noted above,
unauthorized resellers are not “original purchasers” for the purpose of this
limited warranty. If purchaser is not the original purchaser of this product,
purchaser takes the product “AS IS” and “with all faults.”
IF THE PURCHASE OF THIS MATTRESS WAS NOT DIRECTLY FROM
TEMPUR-PEDIC, PROOF OF PURCHASE WILL BE REQUIRED TO
DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER
AND IS ELIGIBLE TO MAKE A VALID CLAIM UNDER THIS LIMITED
WARRANTY.
Tempur-Pedic mattresses are designed to work on a firm, solid-surface,
non-spring foundation or an adjustable bed base that is structurally
capable of supporting the weight of purchaser’s Tempur-Pedic mattress
and user(s). This limited warranty and other performance warranties are
based on tests conducted on “sets” that consist of our mattresses and our
foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES
INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED
BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID
THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. Tempur-Pedic may require purchaser to
provide proof of the quality of the foundation, adjustable bed base, or bed
frame used in conjunction with the mattress if purchaser makes a claim
under this limited warranty. Tempur-Pedic reserves the right to invalidate
this limited warranty if the foundation is determined, in Tempur-Pedic’s
reasonable discretion, to be inadequate or if the mattress is found to be in
an unsanitary condition.
examples of
proper bed frames
This limited warranty covers the following
items during normal wear:
1. Deterioration causing the mattress to have a visible indentation greater than
three-fourths (0.75) of an inch that is not associated with an indentation or
sag which results from use of an improper or unsupportive foundation or
adjustable bed base. Normal wear required that purchaser’s mattress be
continuously supported by a matching foundation or adjustable bed base
with a proper bed frame sufficient to support the collective weight of the
mattress and foundation.
• A proper bed frame must provide sturdy support for both the mattress
and foundation; including a center support and having at least 5-6
legs for queen, king and cal king and 4 leg support for twin and full
mattresses. For queen, king, and Cal king slatted style bed frames,
it is incumbent upon purchaser to ensure that the frame utilized offers
ample structural support for the mattress and foundation in view of that
particular slatted style frame. The use of a bed frame is important for
the life and protection of your sleep system. Failure to have a proper
bed frame may invalidate the limited warranty. Neither mattresses,
individually, nor sleep systems (mattress and foundation combination)
are intended to sit/lay flat on the floor or on a waterbed frame or
platform of untreated wood or untreated wood covered with fabric.
• Please Note: Tempur-Pedic highly recommends a 3-bed beam support
system (available from Tempur-Pedic or Retailer at an additional cost)
or a support system of similar quality that is designed specifically to
give slatted style bed frames for queen, king and Cal king mattresses
additional structural support.
2. Any physical flaw in the mattress that causes the TEMPUR® material
to split or crack, despite normal usage and proper handling (as outlined
in the Mattress Use & Care Instructions).
This limited warranty does not cover:
1.A normal increase in softness of the TEMPUR® pressure-relieving material
which does not affect the pressure-relieving qualities of the mattress.
2.Comfort preference.
3.Physical abuse or damage to the structure and/or its cover material,
including but not limited to, burns, cuts, tears, liquid damage or normal
wear and tear.
4.Damage associated with the use of the product with an improper bed
frame, foundation, or adjustable base. See above description and
illustrations for a proper bed support.
5.Replacement of the accompanying piece in the Tempur-Pedic sleep system where
only one piece is defective, unless that accompanying piece is also defective.
6. Floor models or “demos” sold at a discount (See specific warranty language for
demos and floor models.)
7. Product sold by unauthorized resellers who are not company authorized
retailers.
Year 1 through 10 – Full Coverage of Parts and Labor
During the first ten (10) years of this limited warranty, Tempur-Pedic will
not charge purchaser to repair or replace purchaser’s mattress (or its original
cover) if it is deemed defective, but any transportation costs associated with
repairs or replacements are purchaser’s responsibility. In no event, however,
will the transportation costs exceed Tempur-Pedic’s then-standard freight
charges. No new warranty is provided with a replacement mattress.
The warranty for the replacement mattress runs from the date of original
purchase of the replaced mattress.
In connection with the replacement of a mattress (or of its original cover)
in compliance with the terms of this limited warranty during years 1-10, if a
purchaser elects to upgrade to a more expensive product, it may do so by
paying the difference between the cost of the original product being replaced
and the cost of the upgraded product plus the cost of any related additional
sleep system pieces not being replaced as part of the warranty exchange.
In the event of an upgrade as described in this paragraph, a new warranty
will be provided for the upgraded pieces only.
Year 11 through 25 – Prorated Coverage
During years 11 through 25 of this limited warranty Tempur-Pedic
will, at its option, repair the mattress (or its cover) at a handling cost to
purchaser, or replace the mattress (or its cover) at a prorated charge
to purchaser plus transportation costs. If Tempur-Pedic replaces the
mattress, the prorated replacement charge purchaser pays will depend
on when the mattress is replaced. In the unlikely event that the original
cover provided with the Tempur mattress is replaced, these same
proration terms apply.
If the mattress (or its cover) is replaced during the eleventh year of this
limited warranty, the prorated replacement charge purchaser pays will be
fifty (50) percent of the original purchase price.
Based upon this proration, if the product is replaced after the eleventh
year but before the twenty-first year, the prorated replacement charge
purchaser pays will increase by five (5) percent for each subsequent year
of the prorated period (i.e., 55% of the original purchase price if replaced
during year twelve; 60% of the original purchase price if replaced
during year thirteen, etc.) If the product is replaced in year 21 or any
point thereafter prior to expiration of the limited warranty, the prorated
replacement charge purchaser pays will the same as if the product
was replaced in year 20. If you pay the replacement charge required in
connection with a claim made during the prorated coverage period, the
existing warranty will continue to cover the replacement product only for
the balance of the original 25 year limited warranty period and no further
prorated costs for any additional approved warranty claims made against
the replacement product will be required.
Mattress Demonstration Samples and Floor Models
Demonstration samples (“demo(s)”) and floor model(s) will enjoy
a 25 year limited warranty determined not by the original purchase
receipt date but by the “date of manufacture” disclosed on the law tag.
However, except for verifiable warranty defects, demos and floor models
are sold “as is” and “with all faults.” Covers on demos and floor models
(whether removable or not) are not warranted or guaranteed at all for
such samples or floor models.
During the first ten (10) years of this limited warranty, demo or
floor model products purchased at a discount will be repaired by
Tempur-Pedic at no charge to the purchaser or will be replaced for
a charge equal to the cost of the replacement mattress less the amount
paid by the original purchase for the demo or floor model. If the demo or
floor model product has been discontinued then the charge will be the
cost of the reasonable equivalent of the discontinued item [or any
upgraded item] less the amount paid by the original purchaser for the
demo or floor model product. During years eleven (11) through twentyfive (25) of this limited warranty, demo or floor model products purchased
at a discount will be repaired by Tempur-Pedic at no charge to the
purchaser or replaced at a prorated charge to purchaser based on the
replacement cost less a percentage of the discounted amount
the original purchaser paid for the products plus transportation costs.
If Tempur-Pedic replaces the mattress, the prorated replacement charge
purchaser pays will depend on when the demo or floor model product
is replaced and the amount the original purchaser paid for the product.
If the demo or floor model product is replaced during the eleventh year
of this limited warranty, the prorated replacement charge purchaser pays
will be the difference between full replacement value less fifty (50) percent
of the actual discounted price paid by the original purchaser. Example:
If the demo or floor model product’s replacement cost is $2000 and the
original purchase price paid by the original purchaser was $600, then the
replacement charge for the product in year 11 would be
$2000 – ($600 x 50%) = $1700.
If the demo or floor model product is replaced after the eleventh year but
before this limited warranty expires, the prorated percentage of the original
purchase price subtracted from the replacement cost would decrease by
five (5) percent for each subsequent year of the prorated period (i.e., 45% of
the original purchase price if replaced during year twelve; 40% of the original
purchase price if replaced during year thirteen, etc.) to a minimum of 5%
of the original price being subtracted from the replacement cost. Example:
If the demo or floor model product’s replacement cost is $2000 and the
original purchase price paid by the original purchaser was $600, then the
replacement charge for the product in year 12 would be $2000 – ($600
x 45%) = $1730. If the demo or floor model product’s replacement cost
is $2000 and the original purchase price paid by the original purchaser
was $600, then the replacement charge for the product in year 21
through year 25 would be $2000 - ($600 x 5%) = $1970. If you pay the
replacement charge required in connection with a claim made during the
prorated coverage period, the existing warranty will continue to cover the
replacement mattress for the balance of the 25 year limited warranty period
and no further prorated costs for any additional approved warranty claims
made against the replacement mattress will be required.
If the demo or floor model product has been discontinued then the
replacement charge will be the cost of the reasonable equivalent of
the discontinued item [or any upgraded item] less the appropriate
percentage of the amount paid by the original purchaser for the
demo or floor model product.
Additional Limitations on Warranty Coverage
In the event a warranty claim is filed and a warranty replacement is
deemed necessary, purchaser will be required to surrender the original
product to Tempur-Pedic at the time of replacement.
TEMPUR-PEDIC SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY;
THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL
BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET
FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY
DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.
Please contact Tempur-Pedic’s Customer Service Department by calling
toll-free 1-800-821-6621 or by sending an email to
[email protected] with any questions about this warranty.
This limited warranty gives the purchaser specific legal rights, and the
purchaser may also have other rights, which may vary from state to state.
PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF
PURCHASE FOR AT LEAST 25 YEARS FROM YOUR DATE OF PURCHASE.
REGISTER YOUR NEW MATTRESS AT
WWW.TEMPURPEDIC.COM/REGISTER
© 2013 Tempur-Pedic Management, LLC. All Rights Reserved. Warranty form 95030000003
REV 1112
25-YEAR LIMITED WARRANTY
ADVANCED PERFORMANCE PLATFORM FOUNDATION (“FOUNDATION”)
Tempur Production USA, LLC (“Tempur-Pedic”) warrants that we will, at Tempur-Pedic’s option,
replace or repair purchaser’s Tempur-Pedic® foundation if it is defective due to faulty workmanship or
materials, subject to the limitations described in this warranty.
This warranty covers the following items during normal wear:



Structural damage/broken components
Squeaks, rattles or noises
Sagging that is not associated with use of an improper bed frame.
A proper bed frame must provide sturdy support for both the mattress and foundation; including
a center support and having at least 6 legs. For queen, king, and cal king slatted style bed
frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural
support for that particular slatted style frame. Failure to have a proper bed frame may invalidate
the warranty.
Please Note: Tempur-Pedic highly recommends a 3 bed beam support system (provided by
Tempur-Pedic at an additional cost) or a support system of similar quality that is designed
specifically to give slatted style bed frames additional structural support..
Some examples of proper bed frames are shown below:
EXAMPLE IMAGES ONLY
This warranty does not cover:



Structural damage from using an improper bed frame. See above description and illustrations for
a proper bed frame.
Physical abuse or damage to the structure and/or cover material, including but not limited to,
burns, cuts, tears, or liquid damage.
Replacement of another piece in the Tempur-Pedic sleep system, unless other piece is also
defective.
Year 1 through 10 – Full Coverage
During the first ten (10) years of this warranty, Tempur-Pedic will not charge purchaser to repair or
replace purchaser’s foundation if it is deemed defective, but any transportation costs associated with
repairs or replacements are purchaser’s responsibility. In no event will the transportation costs exceed
Tempur-Pedic’s then-standard freight charges.
Year 11 through 25 – Prorated Coverage
During years 11 through 25 of this warranty Tempur-Pedic will, at its option, repair the foundation at a
handling cost to purchaser, or replace the foundation at a prorated charge to purchaser plus transportation
costs. If Tempur-Pedic replaces the foundation, the prorated replacement charge purchaser pays will
depend on when the foundation is replaced.

If the foundation is replaced during the eleventh year of this warranty, the prorated replacement
charge purchaser pays will be fifty (50) percent of the original purchase price.
If the mattress is replaced after the eleventh year but before the twenty-first year, the prorated
replacement charge purchaser pays will increase by five (5) percent for each subsequent year of the
prorated period (i.e., 55% of the original purchase price if replaced during year twelve; 60% of the
original purchase price if replaced during year thirteen, etc.) If the mattress is replaced in year 21 or
any point thereafter prior to expiration of the limited warranty, the prorated replacement charge
purchaser pays will the same as if the mattress was replaced in year 20 of the limited warranty period.
Tempur-Pedic foundations are designed to work in conjunction with a Tempur-Pedic mattress. This
warranty and other performance warranties are based on tests conducted on “sets” that consist of our
mattresses and foundations. Tempur-Pedic foundations should be placed on a bed frame that is
structurally capable of supporting the weight of the purchaser’s Tempur-Pedic mattress, foundation, and
user(s). IF PURCHASER USES INAPPROPRIATE BED FRAMES WITH THIS FOUNDATION,
SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Tempur-Pedic may
require proof of the quality of bed frame if purchaser makes a claim under this warranty. Tempur-Pedic
reserves the right to invalidate this warranty if the foundation is found to be in an unsanitary condition.
The Consumer Product Safety Commission has created the Standard for the Flammability (Open Flame)
of Mattress Sets in Federal Register 16 CFR Part 1633. Foundations are specified for use with particular
mattresses and therefore use outside of these specifications, should not be construed as 16 CFR Part 1633
compliant.
This warranty is valid only for the original purchaser from the original purchase date of the original
product purchased. An original purchaser is one who purchases the product directly from Tempur-Pedic
or an authorized retailer of Tempur-Pedic. If purchaser is not the original purchaser of this product,
he/she takes it “as is” and “with all faults.” If the purchase of this mattress was not directly from TempurPedic, proof of purchase will be required to demonstrate that purchaser is the original purchaser
and eligible to make a valid claim under this warranty.
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be
required to surrender the original product to Tempur-Pedic at the time of replacement.
You may contact Tempur-Pedic’s Customer Service Department by calling toll-free 1-800-821-6621 or
by sending an email to [email protected].
This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights,
which may vary from state to state.
PLEASE RETAIN THIS WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT
LEAST 25 YEARS FROM YOUR DATE OF PURCHASE.
Welcome Kit
Get the Most Out of
your Sleep System
If you haven’t already, complete your Tempur-Pedic® Swedish Sleep
System® or TEMPUR-Ergo™ Adjustable Base with these accessories
specially designed to enhance your sleep experience.
Advanced Performance Linens
TEMPUR-PEDIC
C/O BGMS
PO BOX 11816
LEXINGTON KY 40578-9896
Hand sewn with 100%
long staple cottons
to ensure the highest
quality and comfort,
these luxurious linens
are designed with a
patented corner strap
and self-tailoring
elastic binding that
guarantee the fitted sheet will stay in place on any
mattress. Patent-pending, FirstFit™ gold straps
eliminate the frustration of putting a fitted sheet
on by clearly marking the foot corners.
Advanced Performance
Mattress Protector
The only mattress protector designed
exclusively for Tempur‑Pedic®
mattresses. High-tech materials
protect your mattress investment from
spills and household allergens while
keeping you cool and comfortable.
To learn more about our complete line of mattresses, pillows and
accessories or to find a retailer near you, please visit our website
or call 1-800-838-2304.
www.tempurpedic.com
Continued from other side
the prorated replacement charge purchaser pays will depend on when
the demo or floor model product is replaced and the amount the original
purchaser paid for the product.
If the demo or floor model product is replaced during the eleventh year
of this limited warranty, the prorated replacement charge purchaser pays
will be the difference between full replacement value less fifty (50) percent
of the actual discounted price paid by the original purchaser. Example:
If the demo or floor model product’s replacement cost is $2000 and the
original purchase price paid by the original purchaser was $600, then the
replacement charge for the product in year 11 would be $2000 – ($600 x
50%) = $1700.
If the demo or floor model product is replaced after the eleventh year
but before this limited warranty expires, the prorated percentage of the
original purchase price subtracted from the replacement cost would
decrease by five (5) percent for each subsequent year of the prorated
period (i.e., 45% of the original purchase price if replaced during year
twelve; 40% of the original purchase price if replaced during year thirteen,
etc.) to a minimum of 5% of the original price being subtracted from
the replacement cost. Example: If the demo or floor model product’s
replacement cost is $2000 and the original purchase price paid by the
original purchaser was $600, then the replacement charge for the product
in year 12 would be $2000 – ($600 x 45%) = $1730. If the demo or floor
model product’s replacement cost is $2000 and the original purchase
price paid by the original purchaser was $600, then the replacement
charge for the product in year 21 through year 25 would be $2000 - ($600
x 5%) = $1970. If you pay the replacement charge required in connection
with a claim made during the prorated coverage period, the existing
warranty will continue to cover the replacement mattress for the balance
of the 25 year limited warranty period and no further prorated costs for
any additional approved warranty claims made against the replacement
mattress will be required.
If the demo or floor model product has been discontinued then the
replacement charge will be the cost of the reasonable equivalent of the
discontinued item [or any upgraded item] less the appropriate percentage
of the amount paid by the original purchaser for the demo or floor
model product.
Additional Limitations on Warranty Coverage
In the event a warranty claim is filed and a warranty replacement is
deemed necessary, purchaser will be required to surrender the original
product to Tempur-Pedic at the time of replacement.
TEMPUR-PEDIC SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS
REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS
OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS
LIMITED WARRANTY.
Please contact Tempur-Pedic’s Customer Service Department
by calling toll-free 1-800-821-6621 or by sending an email to
[email protected] with any questions about
this warranty.
This limited warranty gives the purchaser specific legal rights, and the
purchaser may also have other rights, which may vary from state to state.
PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF
PURCHASE FOR AT LEAST 25 YEARS FROM YOUR DATE OF PURCHASE.
© 2013 Tempur-Pedic Management, LLC. All Rights Reserved.
Warranty Form 9503000003
Rev 1212
DELIVERY NOTICE Your mattress may have been delivered folded to make it
easier to transport. If your mattress is delivered this way, particularly in weather
below 50°F, do not force it to lay flat. It may take a few hours, depending on the
temperature of your room, but your mattress will naturally unfold as it warms up.
Mattress Use & Care Instructions
The following are instructions regarding the
use and care of your Tempur-Pedic® mattress:
1. Tempur-Pedic mattresses are designed for use with a firm, solid-surface, non-spring
foundation or adjustable bed base that is structurally capable of supporting the weight
of a Tempur-Pedic mattress. The warranty is based on tests conducted on “sets” that
consist of Tempur-Pedic mattresses and a Tempur-Pedic Foundation or TempuRErgo™ Adjustable Base. If a Tempur-Pedic mattress is placed on something other than
a Tempur-Pedic Foundation or TempuR-Ergo Adjustable Base, the burden of proof
regarding the structural capacity of the foundation in the event of a warranty claim is
transferred to the consumer and may place the warranty in jeopardy. Placing plywood
or particle board over an existing foundation is not recommended and may not provide
the support a Tempur-Pedic mattress requires.
2. Remember that your Tempur‑Pedic mattress is sensitive to temperature. In rooms of
65°F or less, your mattress will become somewhat firmer. However, it will readily warm
and respond to your body temperature when you lie on it. We do not recommend using
an electric blanket or heating pad with your mattress. These items can impair the unique
ability of your Tempur‑Pedic mattress to react to your body temperature and conform
to your body shape.
3. We do not recommend using conventional mattress pads or mattress covers as they
can affect the full pressure-relieving experience of our proprietary TEMPUR® material.
However, Tempur-Pedic branded mattress protectors have been specifically designed
to protect your Tempur‑Pedic mattress while not impacting the feel or performance.
4. You never have to flip or rotate your Tempur‑Pedic mattress.
Your Tempur‑Pedic mattress features a one-sided design and should never be flipped.
5. It may take a while to become accustomed to the unique feeling of your Tempur‑Pedic
mattress. Most people are very comfortable on the first night, but others may need
extra time to adjust to the pressure-relieving qualities of the TEMPUR material.
6. Your mattress may have a slight odor remaining from our unique manufacturing
process. All polyurethane-based materials have this characteristic. This is normal
and completely harmless and will dissipate within a few days.
7. When transporting or storing your mattress, lay the mattress flat . The handles
included on some Tempur‑Pedic mattress models are for positioning purposes
only — not for carrying.
8. The covers on some Tempur‑Pedic mattress models are removable for washing.
We recommend a cold temperature setting for machine washing and a cool setting for
machine drying. Air-drying is best. Do not “over-dry” the cover and do not use chlorine
products or harsh stain removers. Never wash the TEMPUR material.
Please refer to the tags sewn into your mattress cover or contact us if you do not
know if your cover is removable.
9. If you have questions or concerns regarding your new mattress, please contact
our Customer Service Department at 1-800-821-6621 or send an email to
[email protected].
25 Year Limited
Warranty
Warranty
Information
Warranty
Registration
Use and Care
instructions
TEMPUR-PEDIC
Thank you for purchasing the world’s most advanced sleep system! We are excited
to welcome you as a new Tempur‑Pedic® owner and value your trust in us.
®
Mattress: 25 Year Limited Warranty
Tempur Production USA, LLC (“Tempur-Pedic“)
MATTRESS
This limited warranty covers the following
examples of
items during normal wear:
proper bed frames
1. Deterioration causing the mattress to have a visible indentation
greater than three-fourths (0.75) of an inch that is not
associated with an indentation or sag which results from use
of an improper or unsupportive foundation or adjustable bed
base. Normal wear required that purchaser’s mattress be
continuously supported by a matching foundation or adjustable
bed base with a proper bed frame sufficient to support the
collective weight of the mattress and foundation.
• A proper bed frame must provide sturdy support for both
the mattress and foundation; including a center support
and having at least 5-6 legs for queen, king and Cal king
and 4 leg support for twin and full mattresses. For queen,
king, and Cal king slatted style bed frames, it is incumbent
upon purchaser to ensure that the frame utilized offers
ample structural support for the mattress and foundation in
view of that particular slatted style frame. The use of a bed
frame is important for the life and protection of your sleep
system. Failure to have a proper bed frame may invalidate
the limited warranty. Neither mattresses, individually, nor
sleep systems (mattress and foundation combination) are
intended to sit/lay flat on the floor or on a waterbed frame or
platform of untreated wood or untreated wood covered
with fabric.
• Please Note: Tempur-Pedic highly recommends a 3-bed
beam support system (available from Tempur-Pedic or
Retailer at an additional cost) or a support system of similar
quality that is designed specifically to give slatted style bed frames for queen,
king and Cal king mattresses additional structural support.
2. Any physical flaw in the mattress that causes the TEMPUR ® material to split or crack, despite
normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).
This limited warranty does not cover:
1. A normal increase in softness of the TEMPUR ® pressure-relieving material which does not affect
the pressure-relieving qualities of the mattress.
2. Comfort preference.
3. Physical abuse or damage to the structure and/or its cover material, including but not limited to,
burns, cuts, tears, liquid damage or normal wear and tear.
4. Damage associated with the use of the product with an improper bed frame, foundation, or
adjustable base. See above description and illustrations for a proper bed support.
5. Replacement of the accompanying piece in the Tempur-Pedic sleep system where only one piece
is defective, unless that accompanying piece is also defective.
6. Floor models or “demos” sold at a discount (See specific warranty language for demos and floor models).
7. Product sold by unauthorized resellers who are not company authorized retailers.
Years 1 through 10 – Full Coverage of Parts and Labor
During the first ten (10) years of this limited warranty, Tempur-Pedic will not charge purchaser
to repair or replace purchaser’s mattress (or its original cover) if it is deemed defective, but any
transportation costs associated with repairs or replacements are purchaser’s responsibility. In no
event, however, will the transportation costs exceed Tempur-Pedic’s then-standard freight charges.
No new warranty is provided with a replacement mattress. The warranty for the replacement mattress
runs from the date of original purchase of the replaced mattress.
Register your new Mattress
Please complete and return the attached Owner’s Profile. Your
participation will help us ensure your satisfaction as a valued
Tempur‑Pedic customer starting today!
Or complete, detach and mail the form below
(postage prepaid).
In connection with the replacement of a mattress (or of its original cover)
in compliance with the terms of this limited warranty during years 1-10, if a
purchaser elects to upgrade to a more expensive product, it may do so by
paying the difference between the cost of the original product being replaced
and the cost of the upgraded product plus the cost of any related additional
sleep system pieces not being replaced as part of the warranty exchange.
In the event of an upgrade as described in this paragraph, a new warranty
will be provided for the upgraded pieces only.
Year 11 through 25 – Prorated Coverage
During years 11 through 25 of this limited warranty Tempur-Pedic will,
at its option, repair the mattress (or its cover) at a handling cost to purchaser,
or replace the mattress (or its cover) at a prorated charge to purchaser plus
transportation costs. If Tempur-Pedic replaces the mattress, the prorated
replacement charge purchaser pays will depend on when the mattress is
replaced. In the unlikely event that the original cover provided with the
Tempur mattress is replaced, these same proration terms apply.
If the mattress (or its cover) is replaced during the eleventh year of this
limited warranty, the prorated replacement charge purchaser pays will be
fifty (50) percent of the original purchase price.
Based upon this proration, if the product is replaced after the eleventh year
but before the twenty-first year, the prorated replacement charge purchaser pays
will increase by five (5) percent for each subsequent year of the prorated period
(i.e., 55% of the original purchase price if replaced during year twelve; 60% of the
original purchase price if replaced during year thirteen, etc.) If the product is replaced
in year 21 or any point thereafter prior to expiration of the limited warranty, the prorated
replacement charge purchaser pays will the same as if the product was replaced in
year 20. If you pay the replacement charge required in connection with a claim made
during the prorated coverage period, the existing warranty will continue to cover the
replacement product only for the balance of the original 25 year limited warranty
period and no further prorated costs for any additional approved warranty claims
made against the replacement product will be required.
Mattress Demonstration Samples and Floor Models
Demonstration samples (“demo(s)”) and floor model(s) will enjoy a 25 year
limited warranty determined not by the original purchase receipt date but
by the “date of manufacture” disclosed on the law tag. However, except for
verifiable warranty defects, demos and floor models are sold “as is” and “with all
faults.” Covers on demos and floor models (whether removable or not) are not
warranted or guaranteed at all for such samples or floor models.
During the first ten (10) years of this limited warranty, demo or floor model
products purchased at a discount will be repaired by Tempur-Pedic at no
charge to the purchaser or will be replaced for a charge equal to the cost of
the replacement mattress less the amount paid by the original purchase for the
demo or floor model. If the demo or floor model product has been discontinued
then the charge will be the cost of the reasonable equivalent of the discontinued
item [or any upgraded item] less the amount paid by the original purchaser for
the demo or floor model product. During years eleven (11) through twenty-five
(25) of this limited warranty, demo or floor model products purchased at a
discount will be repaired by Tempur-Pedic at no charge to the purchaser or
replaced at a prorated charge to purchaser based on the replacement cost
less a percentage of the discounted amount the original purchaser paid for the
products plus transportation costs. If Tempur-Pedic replaces the mattress,
Continued on other side
www.tempurpedic.com/register
3. Please tell us a little more about your purchase (optional)
Is this your first Tempur-Pedic purchase?
Yes
No
What other brands did you consider?
1. Information about you (required)
*
Required fields
Sealy
Simmons
Serta
Stearns & Foster
Select Comfort
First name* What is the main reason you chose a Tempur-Pedic?
Comfort
Last name* Address* Pain Management
Recommendation from friends/family
Other City* State* Phone Zip* What other Tempur-Pedic products have you
purchased in the last 6 months?
Email *
*
Email me the latest product news and exclusive offers
2. Tell us about your purchase (required)
Foundation
TEMPUR Ergo™ Adjustable Base
Mattress Protector
Pillows
Sheet Set
4. We’d love to know how you feel about
your new product (optional)
Purchase date* What model?*
How satisfied are you with the product?
GrandBed™
TEMPUR-Allura™
TEMPUR-Cloud® Luxe
TEMPUR-Cloud® Select
TEMPUR-Cloud® Supreme
TEMPUR-Cloud® Supreme
Breeze
TEMPUR-Contour™ Select
TEMPUR-Contour™ Signature
TEMPUR-Rhapsody™ TEMPUR-Rhapsody™ Breeze
TEMPUR-Simplicity™
TEMPUR-Weightless™ Select
TEMPUR-Weightless Supreme
™
Very dissatisfied
Neutral
Twin
Twin Long
Double
Queen
King
Split King
CA King
Split CA King
Registry Number* (printed on front of product tag)
VA 16578(NM)
Dissatisfied
Somewhat dissatisfied
Somewhat satisfied
Satisfied
Very satisfied
How likely would you be to recommend the product to others?
Very unlikely
Neutral
Unlikely
Somewhat unlikely
Somewhat likely
Likely
Very likely
How satisfied are you with the delivery service?
Very dissatisfied
Neutral
What size?*
VA 11753
Quality
Brand Reputation
Other
Moisten and close to seal
Tempur-Pedic warrants that it will, at Tempur-Pedic’s option, replace or repair
purchaser’s Tempur-Pedic® mattress sold in the U.S. if it is defective due to faulty
workmanship or materials, subject to the limitations described in this limited warranty.
Tempur-Pedic undertakes no responsibility for the quality of the goods except as
otherwise provided in this contract. There are no warranties that extend beyond the
description on the face hereof.
The removable cover on a TEMPUR mattress is specifically included within this
warranty for 25 years from the date of purchase against faults in material or
workmanship under the same terms described in this warranty for mattresses.
Specifically excluded within this warranty coverage is replacement of the
cover for damage attributable to normal wear and tear. In the event that the
cover for the mattress needs to be replaced, within the terms of this warranty,
Tempur-Pedic will replace it with the current style of cover available for the
mattress, which may be a different color, design or material than the original
cover. Replacement of the cover will not result in replacement of the underlying
mattress.
This limited warranty is valid only in connection with the original purchase of new
products and extends from the original purchase date of the original product purchased.
An “original purchaser,” for the purposes of this limited warranty, is an individual or entity
who purchases the product directly from Tempur-Pedic or from an authorized retailer
of Tempur-Pedic with the intent to use the product for personal consumer use and not
with the intent to resell the product. An individual or entity that purchases the product
from whatever source with the intent to resell the product is an unauthorized reseller
(“unauthorized reseller”).
This limited warranty does not apply to floor models or “demos” (except as specifically
provided herein) or to products sold by unauthorized resellers, including without limitation,
unauthorized resellers on third party websites such as Craigslist, eBay, Amazon, etc.
As noted above, unauthorized resellers are not “original purchasers” for the purpose of this
limited warranty. If purchaser is not the original purchaser of this product, purchaser takes
the product “AS IS” and “with all faults.” IF THE PURCHASE OF THIS MATTRESS WAS
NOT DIRECTLY FROM TEMPUR-PEDIC, PROOF OF PURCHASE WILL BE REQUIRED TO
DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER AND IS ELIGIBLE
TO MAKE A VALID CLAIM UNDER THIS LIMITED WARRANTY.
Tempur-Pedic mattresses are designed to work on a firm, solid-surface, non-spring
foundation or an adjustable bed base that is structurally capable of supporting the
weight of purchaser’s Tempur-Pedic mattress and user(s). This limited warranty and
other performance warranties are based on tests conducted on “sets” that consist of our
mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER
USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR
BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY
AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Tempur-Pedic may require purchaser to
provide proof of the quality of the foundation, adjustable bed base, or bed frame used
in conjunction with the mattress if purchaser makes a claim under this limited warranty.
Tempur-Pedic reserves the right to invalidate this limited warranty if the foundation is
determined, in Tempur-Pedic’s reasonable discretion, to be inadequate or if the mattress
is found to be in an unsanitary condition.
We encourage you to protect your investment by keeping your proof of purchase
documents in a safe place to support the attached 25 Year Limited Warranty on
your new Tempur‑Pedic mattress.
If you ever have questions or concerns about your mattress, please ask.
Customer Service is available by calling 1-800-821-6621 or by sending
an email to [email protected].
Detach warranty and seal before mailing
Welcome to
Dissatisfied
Somewhat dissatisfied
Somewhat satisfied
Satisfied
Very satisfied
5. Please tell us a little about you (optional)
What is your age?
25 and under
56-65
25-35
36-45
46-55
65 and over
How many adults live in your household?
Manufacturing date*
(stamped on front of product tag) 1
2
3
4
5
6 or more
How many children live in your household?
Where did you buy?*
Retail Store (specify below)
Tempur-Pedic website
Tempur-Pedic phone order
Another website (specify below)
Medical Health Professional
Other (specify below)
0
1
2
3
4
5
6 or more
How many bedrooms do you have in your house?
1
2
3
4
5
6 or more
Rev 1212