M00-20-6000 - IP Authorization Gateway

Part Number: M00-20-6000, Rev. 3
Issue Date: October 14, 2015
Supersedes: June 9, 2014
M00-20-6000 - IP Authorization Gateway
Procedure Guide
Doc. No.: M00-20-6000 Rev.: 3
Page 2 of 14
Copyright Information
© Copyright 2015, OPW. Printed in the USA.
© 2015 Delaware Capital Formation, Inc. All Rights Reserved. DOVER and the DOVER logo are registered
trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of Dover Corporation.
Contact OPW Fuel Management Systems
Visit us at www.opwglobal.com, or contact us at:
Call 1-877-OPW-TECH (877-679-8324)
For calls outside US and Canada, call +1-708-485-4200
Fax 1-800-421-3297
Monday through Friday, 7 a.m. to 6 p.m., US CST
For technician registration, see
http://opwglobal.com/TechSupport/TechnicianRegistration.aspx .
For in-depth training via OPW University, see
http://www.opwglobal.com/opw-u-training-registration.html.
Compliance Information
Software is compliant with Visa U.S.A. Payment Application Best Practices (PABP)/Payment Card Industry
Payment Application
Data Security Standard (PCI PA-DSS) guidelines by restricting user access to sensitive cardholder data.
Specific to networks that process bankcards (i.e., Visa, MasterCard, T-Chek™, Comdata, American Express,
Discover and JCB) using the dual-serial port convertor and connecting the inbound port to the FSC3000™
Fuel Site Controller direct-connect serial port (Port 1) conflicts with the guidelines described in the
“M030001_PA1-PA-DSS-Implementation-Guide” provided with your FSC3000™ Fuel Site Controller. Please
review the “M030001_PA1-PA-DSS-Implementation-Guide.pdf” for more information on maintaining your
PCI-DSS compliance.
NOTE: System2® is not PCI-compliant.)
Doc. No.: M00-20-6000 Rev.: 3
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Table of Contents
Section 1 Introduction
4
1.1 OPW Ethernet IP Authorization Gateway
4
1.2 OPW Cellular Inbound-Only Gateway
4
Section 2 OPW Ethernet IP Authorization Gateway Installation
5
2.1 Site Assessment for the OPW Ethernet IP Authorization Gateway
5
2.2 Requirements for the OPW Ethernet IP Authorization Gateway
6
2.3 Verify Network Communications
7
2.4 Connecting the OPW Ethernet IP Authorization Gateway
8
2.5 Testing the OPW Ethernet IP Gateway for Network Authorization
8
2.6 Testing the OPW Ethernet IP Gateway for Inbound Communication
8
2.7 Dial Back-up (Optional)
9
2.8 Troubleshooting
9
Section 3 OPW Cellular Gateway Installation
11
3.1 Cellular Service Activation
11
3.2 Connecting the OPW Cellular IP Authorization Gateway
11
3.3 Testing the OPW Cellular IP Gateway for Network Authorization
12
3.4 Testing the OPW Cellular Inbound-Only Communication
12
Warranty
13
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Section 1 Introduction
The instructions in this guide explain the installation of your OPW Authorization Gateway with your
FSC3000™ Fuel Site Controller. It covers both the Ethernet IP Authorization Gateway and the Cellular
Authorization Gateway.
OPW IP Authorization Gateways are certified to communicate with these OPW standard authorization
networks:
Hardwire
AT&T Cellular
Verizon Cellular
Fleet Only
20-6000
20-6005
20-6014
Fleet and Bank Card
20-6013
20-6015
20-6016
IOL
20-6012
N/A
N/A
1.1 OPW Ethernet IP Authorization Gateway
The OPW Ethernet IP Authorization Gateway, when used with the Petro Vend System2® or FSC3000™ Fuel
Site Controller, provides the ability to use a high-speed Internet connection to authorize fleet and/or creditcard transactions. This creates a secure outbound IP connection for card authorizations and also allows
inbound connections to the fuel-site controller. The gateway also contains a dial-up modem that will
automatically be used whenever the Internet is unavailable. To use this feature the gateway must be plugged
into a standard phone line.
If installing an Ethernet IP Gateway, proceed to "OPW Ethernet IP Authorization Gateway Installation" on
page 5 of this document.
1.2 OPW Cellular Inbound-Only Gateway
The OPW Cellular Inbound-Only Gateway is used in place of a phone modem to communicate with the
FSC3000.
If installing a Cellular Inbound-Only Gateway, proceed to "OPW Cellular Gateway Installation" on page 11
of this manual.
Doc. No.: M00-20-6000 Rev.: 3
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Section 2 OPW Ethernet IP Authorization Gateway Installation
Prior to the installation of the OPW Ethernet IP Authorization Gateway, an initial site assessment, gateway
requirements and network connectivity must be established. Follow the installation procedure below for
connecting the OPW Ethernet IP Authorization Gateway.
NOTICE: Never press the reset button on the Cellular Gateway. This will erase the program
and it will have to be reloaded. There is a fee associated with reloading the program.
2.1 Site Assessment for the OPW Ethernet IP Authorization Gateway
For 20-6013, 20-6015 and 20-6016 network users, prior to installation, the site assessment must be
completed and the OPW Site Request Form must be faxed to the number at the top of the form, after which
network users must activate their EchoSat Account, which will be sent to the site owner via email.
NOTE: There is a monthly charge for an EchoSat Account.
IMPORTANT: The OPW Site Request Form must be submitted 48 hours prior to your
planned install time.
Prior to installing any version of the Ethernet IP Gateway, collect the following information or provide this
document to the IT Manager so that the following information can be filled in.
l
Is the LAN (internal) network at the site DHCP-enabled (dynamic)?
Yes
l
No
Are there any outbound port-blocking rules in place on the network?
Yes
No
NOTE: If the network is DHCP-enabled and no outbound ports are blocked, skip to
"Requirements for the OPW Ethernet IP Authorization Gateway" on the next page.
Otherwise, proceed with the information as follows below.
NOTE: The following ports must be open for outbound traffic; 53, 80, 123, 443, 10001, 10002.
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IMPORTANT: If the site chooses to use the Inbound Communications option, then a Static IP
Address must be programmed into the unit regardless of whether the LAN is dynamic or static,
and the below information must be provided.
If this is a Static IP LAN environment, enter the IP Address:
Enter the Subnet Mask:
Enter the Default Gateway:
Enter the DNS (Domain Name Server) 1:
Enter the DNS (Domain Name Server) 2:
If a Static IP Address is required, the OPW Help Desk will configure it for you once you have completed
the following steps:
1.
Plug the Ethernet IP Authorization Gateway into a DHCP-capable router (this may be at your
office before you arrive onsite).
2.
Verify that the status light on the Ethernet IP Authorization Gateway is green and blinking once
per second.
3.
Verify the last six (6) digits of the MAC address located below the barcode on the bottom of the
Ethernet IP Authorization Gateway:
n
4.
000:80:44: ________________.
Call the OPW Help Desk at 1-877-679-8324 and select Option 1 for Fuel Management
Systems. Please have all of the above information available. Tell the Help Desk Technician that
you are installing an Ethernet IP Authorization Gateway and that you require a Static IP
Address to be programmed into the unit.
2.2 Requirements for the OPW Ethernet IP Authorization Gateway
A Laptop Computer to be used for troubleshooting any connectivity issues that may arise on-site. Please visit
http://www.ab-net.us/products/gateways/, select the “Download the Port Server Utility here” link and
install the PSUtil.exe file on your laptop.
One (1) OPW IP Gateway Converter (model #20-6000, 20-6012, 20-6013) with two (2) 20-1517-01 Modem
Cables.
Two (2) standard CAT5 cables (one for communications from the router/switch to the Gateway Converter.
One to connect alaptop to the router/switch for troubleshooting communication issues).
l
For model #20-6000: (fill in the appropriate blank fields)
n
CFN Site ID#: ____________________________
n
TCH Site ID#: ____________________________
n
T-Chek™ Site ID#: ____________________________
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l
For model 20-6013: (fill in the appropriate blank fields)
n
CFN Site ID#: ____________________________
n
TCH Site ID#: ____________________________
n
T-Chek™ Site ID#: ____________________________
n
NSB Terminal ID #: ____________________________
n
Comdata Terminal ID#: ____________________________
n
Buypass Terminal ID #: ____________________________
n
FleetOne Terminal ID #: ____________________________
n
Paymentech Merchant # #: ____________________________
You will need appropriate test cards: Credit (i.e., MasterCard, Visa, etc.) and/or fleet cards (i.e., CFN, TCH, TChek™, Fuelman®, etc.) for running test transactions at the site depending on what card types will be
processed at the site.
IMPORTANT: You will not be required to purchase fuel during the test process; you will be
required to request authorization. You may then pick up and hang up the pump handle to
complete the transaction.
2.3 Verify Network Communications
1.
Test the network connectivity.
a.
Plug a CAT5 cable into the Ethernet port on your laptop and plug the other end into an open
port on the router at the client site. Verify that you are NOT connecting via wireless.
b.
Open the Internet browser and type www.google.com.
NOTE: If you are able to access the Internet, proceed to the next step. If you cannot access
the Internet, proceed to Section 2.8, Troubleshooting.
2.
Move the CAT5 cable from the Ethernet port on your laptop to the Ethernet port of the Ethernet IP
Authorization Gateway.
3.
Connect the included power cable to the Ethernet IP Authorization Gateway. Twist a quarter-turn
(1/4) to the right in order to lock the power cable in place.
4.
Plug the power cable into an available electrical outlet and wait for the status light of the Ethernet
IP Authorization Gateway to turn green and begin blinking slowly (approximately once per
second).
Doc. No.: M00-20-6000 Rev.: 3
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2.4 Connecting the OPW Ethernet IP Authorization Gateway
1.
Connect one of the OPW-supplied serial modem cables (20-1517-01) to the outbound port on
the FSC.
a.
On the Petro Vend System2 this is Aux 3.
b.
On the FSC3000 this is COM 5.
l
2.
Connect the other end to POS Serial Port 1 on the OPW Ethernet IP Authorization Gateway.
Connect the other OPW-supplied serial modem cable (20-1517-01) to the inbound port on the
FSC.
a.
On the Petro Vend System2 this is the Modem Port.
b.
On the FSC3000 this is COM 1.
l
Connect the other end to POS Serial Port 2 on the OPW Ethernet IP Authorization Gateway.
2.5 Testing the OPW Ethernet IP Gateway for Network Authorization
1.
Verify that the FSC3000 is configured properly for the processors that will be supported at the
site.
NOTE: You are configuring the FSC3000 to work in dial-out mode exactly as if you were
going to use the “new” OPW modem and a phone line.
IMPORTANT: For all networks, except Buypass, configure the modem communication
parameters to 2400 baud, 7E1 to match the Gateway. For the Buypass network, configure the
modem communication parameters to 2400 baud, 8N1 to match the Gateway.
2.
Test the connection by running a test card at the pump. You should receive a prompt stating
Select Pump, Enter Pump Number or that the Pump is Activated; this indicates that you have
received authorization.
NOTE: You do not need to pump fuel at this time.
2.6 Testing the OPW Ethernet IP Gateway for Inbound Communication
IMPORTANT: The IT administrator at the site will need to configure Port Forwarding to the
Static IP Address of the Ethernet IP Authorization Gateway (Port 8002) before inbound
communications will work.
Using Phoenix® or ARTWare, establish a connection to the fuel site controller using the static IP address
assigned to the OPW Ethernet IP Authorization Gateway.
Doc. No.: M00-20-6000 Rev.: 3
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2.7 Dial Back-up (Optional)
At this point, transactions should be processing properly over the IP connection, and you should be ready to
test the Dial Back-up functionality.
1.
Plug a phone line into the Line port on the Ethernet IP Authorization Gateway.
IMPORTANT: This phone line may be shared with another device, but should never be
shared with a voice line.
2.
Remove the CAT5 cable from the Ethernet IP Authorization Gateway Ethernet port.
3.
Test the Dial Back-up (DBU) by running a test transaction for all processors (networks)
supported at the site. These test transactions will take longer than the high-speed transactions
as they are running over a phone line instead of an IP connection. You should receive a prompt
stating Select Pump, Enter Pump Number or that the Pump is Activated. This indicates
that you have received authorization.
NOTE: You do not need to pump fuel at this time.
4.
Plug the CAT5 Ethernet cable back into the Ethernet IP Authorization Gateway Ethernet port.
NOTE: If all tests were successful, you are now operating on high-speed processing. If any of
the above tests failed, contact the OPW Help Desk at 877-679-8324 and select Option 1 for
Fuel Management Systems. Tell the Help Desk Technician that you are installing an Ethernet
IP Authorization Gateway and provide a description of the problem you are experiencing.
2.8 Troubleshooting
1.
Test the network connectivity.
a.
Plug a CAT5 cable into the Ethernet port on your laptop and plug the other end into an open
port on the router at the client site.
b.
Open the Internet browser and type http://www.google.com, or you can:
i.
Click the Start button on your PC screen (located in the lower-left corner of the screen).
ii.
Select Run...
iii.
Type cmd in the window labeled Open. Click OK .
iv.
Type the command ping www.google.com in the cmd window.
v.
Press Enter/Return key.
NOTE: If you can browse the Internet or "ping" a website successfully, you have Internet
connectivity and your IP Converter should be able to access the Internet.
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Page 10 of 14
c.
2.
Close the cmd window and go back to "OPW Ethernet IP Authorization Gateway
Installation" on page 5 of this document to restart the installation process.
If you are unable to establish network connectivity, complete the following:
a.
Locate the high-speed modem and router at the site. There may be only one piece of
equipment if the modem has a built-in router. Verify with your network administrator.
b.
Check the status lights on all device(s). If there is a DSL and/or Internet light, these should
be green.
c.
Please record what the status light(s) on the high-speed modem and/or router are doing.
d.
Please record what the status light on the Ethernet IP Authorization Gateway is doing.
NOTE: You may need to reboot (power cycle) the high-speed modem, router and the Ethernet
IP Authorization Gateway.
e.
f.
g.
Reboot the devices in this order:
i.
Power down the Ethernet IP Authorization Gateway.
ii.
Power down the router at the site.
iii.
Power down the high-speed modem.
Wait 20 seconds and power up all of the devices in reverse order:
i.
Power up the high-speed modem. Wait until Power, DSL and all Internet lights are
green.
ii.
Power up the router at the site. Wait until Power and Ethernet/Internet/LAN light are
green.
iii.
Power up the Ethernet IP Authorization Gateway.
Repeat "Troubleshooting" on the previous page to verify network connectivity.
NOTE: If you are still unable to successfully access the Internet, you will need to speak with
the person who handles the network for the site. This may be the Network Administrator or this
may be the Internet Service Provider (ISP).
Doc. No.: M00-20-6000 Rev.: 3
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Section 3 OPW Cellular Gateway Installation
Prior to the installation of the OPW Cellular IP Authorization Gateway or the Cellular Inbound-Only Gateway,
cellular service must be activated. Follow the installation procedure below for connecting the OPW Cellular
IP Authorization Gateway.
NOTICE: Never press the reset button on the Cellular Gateway. This will erase the program
and it will have to be reloaded. There is a fee associated with reloading the program.
NOTE: If you have any questions, contact the OPW Help Desk at 1-877-679-8324 and select
Option 1 for Fuel Management Systems. Tell the Help Desk technician that you are installing
an OPW Cellular IP Connection and provide a description of the problem you are
experiencing.
3.1 Cellular Service Activation
If you are installing a 20-6005, 20-6014, 20-6015, 20-6016 gateway, complete and return the OPW cellularagreement contract. Please allow up to four (4) days for activation.
For a Verizon cellular data plan, you will need to provide the Modem MEID number to Verizon for device
activation, and a static IP address must be requested.
3.2 Connecting the OPW Cellular IP Authorization Gateway
1.
Connect the cellular antenna by connecting it to the “MAIN” connector on the Cellular IP
Gateway.
2.
Connect the communication cable to the Cellular IP Gateway’s serial port and to the correct
FSC3000 serial port as follows:
When Using for Network Authorization
n
20-6005, 20-6014, 20-6015, 20-6016: Connect to COM 5
Connection for Inbound Communication
n
20-6005 and 20-6014 can be connected to serial port 1 for inbound only connections
3.
Connect the power connector to the Cellular IP Gateway. Twist a quarter-turn (1/4) clock-wise to
lock in place.
4.
Plug the power cord into the power pack and into a live power outlet.
5.
The “Status” LED will begin to blink green. After a short delay, the signal strength LEDs will come
on to indicate the cellular signal strength and the “Cell On” LED should turn solid green.
6.
Reposition the antenna to receive the best possible signal.
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NOTE: You will not need to test the network connectivity and should not use this OPW
Wireless Connection to access the Internet with your laptop. This connection is for transaction
data ONLY.
3.3 Testing the OPW Cellular IP Gateway for Network Authorization
1.
Testing the OPW Cellular IP Gateway for Network Authorization
NOTE: You are configuring the FSC3000 to work in dial-out mode exactly as if you were
going to use the “new” OPW modem and a phone line.
IMPORTANT: For all networks, except Buypass, configure the modem communication
parameters to 2400 baud, 7E1 to match the Gateway. For the Buypass network, configure the
modem communication parameters to 2400 baud, 8N1 to match the Gateway.
2.
Test the connection by running a test card at the pump. You should receive a prompt stating
Select Pump, Enter Pump Number or that the Pump is Activated; this indicates that you have
received authorization.
NOTE: You do not need to pump fuel at this time.
3.4 Testing the OPW Cellular Inbound-Only Communication
Using Phoenix® or ARTWare, establish a connection to the Fuel Site Controller using the static IP address
assigned to the OPW Cellular IP Gateway.
Doc. No.: M00-20-6000 Rev.: 3
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Warranty
OPW Fuel Management Systems warrants that all OPW Tank Gauge and Petro Vend Fuel Control systems supplied
by OPW Fuel Management Systems to the Original Purchaser will be free from defects in material and/or
workmanship under normal use and service for a period of 12 months from the date of installation or 15 months from
the date of shipment from OPW. Additionally, OPW Fuel Management Systems warrants that all upgrades and
replacement parts (new and remanufactured) supplied by OPW Fuel Management Systems will be free from defects in
material and workmanship under normal use and serviced for a period of 90 days from the date of installation or for the
remainder of the system’s original warranty, whichever is greater, as set forth in the first sentence of this statement.
The foregoing warranties will not extend to goods subjected to misuse, neglect, accident, or improper installation or
maintenance or which have been altered or repaired by anyone other than OPW Fuel Management Systems or its
authorized representative. The buyer’s acceptance of delivery of the goods constitutes acceptance of the foregoing
warranties and remedies, and all conditions and limitations thereof.
If a claim is made within the warranted time period that any equipment and/or remanufactured part is defective in
material or workmanship under normal use and service, such equipment and/or remanufactured part shall be returned
to OPW Fuel Management Systems, freight prepaid. If such equipment or remanufactured part is found by OPW Fuel
Management Systems in its sole judgment to be defective in material or workmanship under normal use and service,
OPW Fuel Management Systems shall, at its sole option, repair or replace such equipment and/or remanufactured part
(excluding, in all instances, fuses, ink cartridges, batteries, other consumable items, etc.) OPW Fuel Management
Systems shall not be held responsible for data loss or retrieval on returned products.
The warranties, as set forth above, are made expressly in lieu of all other warranties, either expressed or implied
(including, without limitation, warranties of merchantability and fitness for any particular purpose and of all other
obligations or liabilities on OPW Fuel Management Systems’ part.) Further, OPW Fuel Management Systems neither
assumes, nor authorizes any other person to assume for it, any other liability in connection with the sale of the
systems, or any new/replacement part that has been subject to any damage from any act of nature or any force
majeure. Any terms proposed by the Original Purchaser either orally or in writing are expressly rejected. The terms
and conditions expressed in this document may only be changed upon the express written consent of OPW Fuel
Management Systems.
The term “Original Purchaser” as used in these warranties shall be deemed to mean the authorized OPW Fuel
Management Systems’ distributor to which the system or any new/replacement part was originally sold. These
warranties may be assigned by the original purchaser to any of its customers who purchase any OPW Fuel
Management Systems’ systems or new/replacement parts. This document shall be governed by and construed in
accordance with the law of the State of Illinois. OPW Fuel Management Systems and Original Purchaser agree that
any legal action or proceeding under or with respect to this document may ONLY be brought in the courts of the State of
Illinois, or the United States District Court having jurisdiction in the City of Hodgkins, Illinois. Original Purchaser
expressly consents to personal jurisdiction in any of the above-mentioned forums and agrees to waive all defenses
based on improper venue or inconvenient form should an action be brought therein.
The sole liability of OPW Fuel Management Systems, for any breach of warranty, shall be as set forth above. OPW
Fuel Management Systems does not warrant against damage caused by accident, abuse, faulty or improper
installation or operation. In no event shall manufacturer’s liability on any claim for damages arising out of the
manufacture, sale, delivery or use of the goods exceed the original purchase price of the goods. In no event shall OPW
Fuel Management Systems be liable for any direct, indirect, incidental or consequential damage or loss of product.
TERMS
Ex-works our factory, Hodgkins, Illinois, USA
Installation not included.
All trade names are registered. Patents pending.
Subject to engineering improvement and/or other changes.