generation - Carlson Rezidor Hotel Group
Transcription
generation - Carlson Rezidor Hotel Group
Country Inn & Suites By Carlson, Bozeman, MT A new GENERATION with new opportunities. brand story Together we can write your SUCCESS STORY Country Inns & Suites By Carlson SM is a leading uppermidscale brand committed to providing a caring, consistent and comfortable experience. Our 470+ global properties provide guests with a touch of home and hospitality that goes the extra mile. We support our franchise partners with a strong product, experienced resources, tools and training to help drive their businesses. There’s a bright future ahead with Country. We’ve updated our visual identity, architecture and interior design. Our revitalized look is designed to appeal to younger business and leisure travelers, while still resonating with our loyal guests. The design is f lexible and adapts to both urban and suburban environments and across varied geographies. 3 Country Inn & Suites By Carlson, Springfield, IL design approach A CONTEMPORARY APPROACH TO CLASSIC DESIGN. The evolution of Country Inns & Suites. At Country Inns & Suites we take pride in the success of our brand, and only continuous improvement can safeguard our longevity. Our guests are extremely loyal and aren’t shy about sharing feedback with us via our Medallia surveys and other ongoing dialogues. With this deep understanding of their preferences—and our vision for the evolving nature of the brand—we’ve updated and revitalized the fourth generation of Country. We are excited to share a glimpse of our new look. It includes all new contemporary hotel architecture and interiors, as well as a modernized brand identity. We’ve retained much of the classic design that makes our guests feel at home but refreshed it with a modern, clean and welcoming aesthetic. This next phase of our development will appeal to our brand loyalists as well as a broader demographic that includes business travelers and younger travelers. As their preferred hotel, we will ensure that multitudes of guests will say, “I love this Country,” well into the future. 5 Country Inn & Suites By Carlson, Bozeman, MT interior design THE NEXT BEST THING to home. We’ve updated our brand to appeal to today’s modern customer. Our brand promise has always included a touch of home, so we draw upon the warmth, comfort and sense of togetherness one feels when spending time in an inviting home as inspiration for our design. Character-rich surfaces, such as stone, add warmth, interest and depth. Personal touches like vases and framed art create interesting focal points to tell a visual story. And we use purposeful color to infuse energy and personality throughout the hotel. We also pay particular attention to each property’s unique location—allowing local geography and culture to inform its design. For example, while cozy fireplaces serve as lobby focal points in cold climates, we might install water features in warmer regions. We modify design elements where necessary so the final product conveys a relaxing sense of home for each region. Flexible to be located in urban or suburban environments, our contemporary properties offer broad appeal and resonate with guests looking for a fresh, modern and comfortable hotel with unique touches of home. 7 A WALK THROUGH THE HOTEL 9 Country Inn & Suites By Carlson, Roseville, MN THE DEN The den creates a comfortable, practical space where guests can work, hold informal meetings or relax with a book from our Read It & Return Lending Library.SM Country Inn & Suites By Carlson, Bloomington at Mall of America, MN THE LIVING ROOM Open and friendly, the living room serves as a flexible space with a welcoming reception area, relaxing seating and cozy atmosphere. 11 THE BREAKFAST ROOM The breakfast room reflects the welcoming hub of a home and is a multiuse space where guests can enjoy our Be Our Guest Breakfast, a midday cup of coffee, or get a little work done. THE SERVERY Our signature, complimentary hot breakfast is served in a modern setting that invites guests to help themselves. 13 Country Inn & Suites By Carlson, Bloomington at Mall of America, MN THE BATHROOM With a fresh, airy appearance and a contemporary palette of materials, the bathroom is welcoming and warm. Vanities include deep, generous basins and soft, plush towels. THE STANDARD KING A comfortable bed dressed to feel soft and look welcoming serves as the focal point of the room. Color, pattern and eclectic furnishings add character and visual interest. 15 Country Inn & Suites By Carlson, Roseville, MN THE POOL The pool uses modern, spa-like materials to create an inviting place for guests to take a relaxing dip or enjoy an invigorating swim. Loungers, tables and chairs provide seating, and there is easy access to the nearby fitness room. Country Inn & Suites By Carlson, Bozeman, MT THE VERANDA The veranda is a fresh interpretation of the iconic front porch of previous generations, serving as a welcoming gathering space for guests. 17 Brand essentials. Product Services Branding Branded OS&E Exterior Color Palette Be Our Guest Service Exterior Signage Key Cards & Jackets Interior Signage Be Our Guest Breakfast WebExtra Do Not Disturb Signs The Living Room Free High-Speed Internet Brand Flag The DenA Country Bed Guest Service Directory The ServeryA Country Bath Notepads & Pens Breakfast Room Read It & Return Lending LibrarySM Business Cards Iconic FireplaceB Employee Uniforms Letterhead Flat-Screen TVs 3 Cs: Cookies, Coffee & Candy Sales Kit Folders Swimming PoolB Bath Amenity Program Fitness Center Club CarlsonSM POOL ROOM Blueprints for RAISED FIRE PIT success. VERANDA BREAKFAST ROOM LAUNDRY ELEC PANTRY FEMALE WC SERVERY STANDARD ROOM 1 BED SUITE STANDARD ROOM STANDARD ROOM STANDARD ROOM FITNESS ROOM STAIRCASE STORE COFFEE STATION MECH MALE WC DEN & BUS. CENTER MECH GUEST LAUNDRY TELECOM POOL EQUIP, MECH STAIRCASE VENDING Business Center CORRIDOR The VerandaB CORRIDOR ELEV LOBBY Standard Interior Design PackageC (Prototypical product & design specifications) RETAIL MALE WC FEMALE WC 1 BED SUITE RECEPTION LIVING ROOM A. Area e qu ival e nt for c onve r s i on s BREAK ROOM B. Sit e - de p e nd e nt for ge o g r a ph i c al z one and c i t y - c e nt e r mar k e t s C . Some i t e m s w i t h i n t h r e e - year P I P Pha se for c onve r s i on s The essentials reflect a high-level summary of key brand touchpoints to describe Country Inns & Suites By CarlsonSM product and branding requirements and do not reflect all standards required of a Country Inns & Suites licensee. Complete brand standards are located in the Country Inns & Suites By Carlson Standards of Architecture & Design, Standards of Service & Operation, and Brand Identity & Graphic Standards manuals. OFFICE 1 BED SUITE ELEV EQUIP STANDARD ROOM WORK ROOM STANDARD ROOM STANDARD ROOM STANDARD ROOM STANDARD ROOM STANDARD ROOM STANDARD ROOM STANDARD ROOM STORAGE CARTS MEETING ROOM VESTIBULE ENTRANCE FIRST FLOOR Individual communal spaces flow together seamlessly, creating a large, interconnected environment. Ground-floor guestrooms are consolidated on one side of the floor, creating easily accessible yet private rooms. 19 THE STANDARD KING THE DOUBLE QUEEN THE KING SUITE As a combination live-work space, the Standard King provides all the essentials for comfort, convenience and relaxation. Two queen beds and a large bathroom comfortably accommodate families, creating a relaxing space to unwind. The bathroom and closet separate sleeping and living spaces, creating a spacious multiuse suite perfect for families and business travelers. SECOND FLOOR Windows at the ends of corridors use natural daylight to brighten the space. 21 summary WHO WE ARE CARING, CONSISTENT & COMFORTABLE with a touch of home. 470 + BRAND VALUES • Be Our Guest philosophy connection authenticity experience • Outstanding guest satisfaction • Proven programs • Amenities guests love Hardworking guests with a love of family and adventure. LOCATIONS O U R LO O K A N D F E E L CONTEMPORARY INVITING ECLECTIC O U R P L A N FO R G E N 4 RENOVATE & EXPAND FLEXIBLE PROTOTYPE FITS BOTH URBAN & SUBURBAN MARKETS DESIGNED TO ATTRACT BUSINESS TRAVELERS, MILLENNIALS & BABY BOOMERS AN EVOLVED VISUAL IDENTITY 23 locations PANAMA COSTA RICA 20 Delivering warm welcomes in 470+ locations. 18 INDIA 19 7 We’ve watched with pride as our Country Inns & Suites brand has grown from its humble beginnings in the heartland of America. Today, it has expanded to hundreds of U.S. locations, plus Canada, India and Central America. But we haven’t forgotten where we came from. Our founding philosophy of treating guests like family grew from our Midwestern beginnings. And that promise remains the foundation of each of our locations. True hospitality is a global language. 25 amenities amenities Amenities GUESTS LOVE. When guests stay with us, we want them to feel at home. So we provide amenities to make their stay as productive and comfortable as possible. We work to delight our guests and inspire them to say, “I love this Country.” Be Our Guest Service Treating guests like family means making certain they experience a welcoming and relaxing stay. To create an enjoyable guest experience, each team member learns these values in our Be Our Guest Service Excellence Training Program. Complimentary Be Our Guest Breakfast Our one-of-a-kind, free hot breakfast features a variety of options ranging from wholesome classics like hot oatmeal and waffles to build-your-own options, like breakfast burritos and yogurt parfaits. Our menu rotates daily so guests experience new offerings throughout their stay. And for an elevated guest experience, we serve every breakfast on classic plates with silverware. Like home. Free High-Speed Internet We understand how important it is for both business and leisure travelers to stay connected. That’s why every Country Inns & Suites offers high-speed Internet access, free every day. Fitness Center We help guests keep up with their exercise routines by offering access to convenient fitness facilities. Swimming Pools Whether guests want to start their day with a splash, take a dip after a day of meetings or spend time with their kids while on vacation: at most of our properties we provide pools that create a refreshing place to have fun or unwind. Complimentary Cookies We welcome our guests with chocolate chip goodness. Read It & Return Lending Library SM We celebrate the love of reading with our signature Read It & Return Lending Library. We’ve recently partnered with Random House, increasing our selection of titles. Guests can borrow a book or magazine and relax in the hotel lobby, or enjoy it in the comfort of their rooms. If they don’t finish it during their stay, they can simply take it with them and return it during their next visit to any Country Inns & Suites in North America. 27 Support services to support services help you along the way. Country Inns & Suites—along with our owners and franchise partners—enjoys all the benefits of being part of the Carlson Rezidor Hotel Group’s global network, with its breadth of experience, knowledge, contacts and superior buying power. Operations Support Our corporate team is committed to helping you drive your business. We have proven systems and processes that are designed to streamline start-up and ongoing operations at the property level. •Field-based District Directors are available as consultants and are partnered with our Hospitality Support Services Center representatives to work directly with your hotel. • Q uality assurance programs allow brand standards to be met consistently across the system. Technical Services and Brand Design Our team of architects, engineers and technicians assist hotel owners and developers to build cost-effective, operationally efficient, well-designed and innovative hotels. The Brand Programs & Design Services team focuses on creating seamless interior design packages and executing iconic Country Inns & Suites elements consistently throughout the hotel. Strategic Sourcing Success depends largely on the qualit y of goods and ser v ices that guests receive. Tap into a reliable network of quality suppliers with strong industry credibility. • Over 150 systemwide suppliers. • Negotiated discounts on brand-standard items and services. • Quality, cost savings and convenience. Training and Educational Development • The Carlson Rezidor Hotel Group Business School provides hospitality and business training to hotel employees to refine their skills to run a successful and profitable hotel. • Online training and educational development materials available to help maintain high guest-satisfaction ratings. • Access to the American Hotel & Lodging Association’s (AH&LA) Educational Institute includes access to leading industry-certification programs. • B e Our Guest Service Excellence training is completed with every new team member hired within their first two weeks on the job. Team members are trained to go the extra mile, delivering welcoming hospitality unmatched in the midscale segment. • Architectural plan review. • Prototypical design implementation. • Interior design packages and sourcing. • Cost-effective brand touchpoints. 29 Country Inn & Suites By Carlson, Phoenix Airport South, AZ REVENUE GENERATION AND LOYALTY At Country Inns & Suites, we understand that in order to keep growing, we must focus on helping our owners and franchise partners realize a return on their investments. We offer proprietary, comprehensive and turnkey tools designed to help hotels compete in the challenging upper-midscale segment. revenue generation Revenue Optimization tools include our industry-leading “Stay Night Automated Pricing” (SNAP) rate optimization technology that takes the guesswork out of daily pricing. Our optional Revenue Optimization Performance Enhancement Services (ROPES) provides customized, hotellevel support. Hotels also benefit from a close partnership with Carlson Wagonlit Travel, the global leader in hotel travel management, and Look To Book®, our patented, market-leading global travel agent incentive program. Country Inns & Suites also receives specific focus from a Dedicated Midscale Brand Sales Team focused on delivering opportunities to hotels from small and medium enterprise (SME) accounts. Backed by our Global Sales team’s comprehensive segment coverage, our sales efforts are positioned to drive hotel revenue. Global distribution and channel management deliver continuous support through initiatives like our Redirected Call Program (RCP) and Online Travel Agent (OTA) relationships. Annual, brand-specific marketing plans are designed to capture awareness at the brand level and drive revenue at the local hotel level through strategic deployment of key marketing tactics. Continuous investment in countryinns.com and online channels allows us to keep pace with today’s discerning guests. Our Club CarlsonSM hotel rewards program is receiving industry accolades since its launch in 2011 and offers a faster way to a free night. It is among the fastest-growing loyalty programs in the industry. 31 portfolio Hotels Carlson’s homegrown HOSPITALITY BRAND Travel > 1,370 hotels in operation and under development > Global leader specializing in business travel management > 110 countries & territories > 150 countries & territories Country Inns & Suites is the only brand within the Carlson Rezidor Hotel Group created from the ground up by the Carlson family. Inspired by a traditional European bed and breakfast, we called the original property in Burnsville, Minn., the Country Hospitality Inn, because we believed true hospitality meant treating guests like family. We welcomed our first guests with a batch of warm chocolate chip cookies. Today, the brand has evolved to a more contemporary vision, yet still embodies the best parts of that founding philosophy, including the cookies. 33 17 manifesto The spirit of the brand is captured in our manifesto. Join us and we’re sure you’ll soon be saying “I love this Country.” We love the wide open spaces. We love the cities, big and small. And there’s nothing we love more than to be welcomed all across it. We love finding a friendly face wherever we go. We love seeking adventure. We love trying new things. And discovering the comforts of home. We love unique destinations. And the consistency of a good night’s sleep. We love complete relaxation. And the coziness to be completely productive. No one knows what we love better in our travels more than Country Inns & Suites, the place that still goes the extra mile to make us feel at home. And makes us comfortable enough in every new city or town we visit, that each one of us can proudly say “I love this Country.” Learn more about Country Inns & Suites. Please call +1 (800) 336–3301, visit us online at carlsonrezidor.com/countryinns or email [email protected] A brand that Drives Results. Dedicated Brand Sales team – Unique to the Carlson Centrally Influences te Ho l Direct midscale brand targeting regional corporate accounts 6.5% 21.6% Revenue optimization tools and expertise to help hotels compete in the challenging upper-midscale segment 8.0% 47% conversion on countryinns.com* Brand web revenue up 43%* 30% increase of mobile revenue** Club Carlson loyalty members = 38% of room nights 66.7% of Country Inns & Suites Room Revenue Americas*** Digital 30.6% Brand 21.6% 30.6% 8.0% 21.6% Voice + RCP Carlson Centrally Influences 6.5% 66.7% *2014 vs. 2010. **2014 vs. 2013. ***Central influence percentage based on total Country Inns & Suites By Carlson, Americas consumed revenue through December 2014 received from web, voice, Internet, GSO hotel direct, Club Carlson hotel direct and promotions hotel direct revenue divided by total brand revenue. Includes all Country Inns properties in the U.S., Canada and Latin America open January 1, 2013 - December 31, 2014. BRAND HIGHLIGHTS • Consistently ranked in top tier by a leading consumer satisfaction company • Over 470 hotels operating throughout the world, primarily in the United States, Canada, India and Latin America • 38% penetration of Club Carlson loyalty members • Overall Guest Satisfaction Index–8.60 • Carlson centrally influences 66.7% of Country Inns & Suites reservations* BRAND FACTS Country Inns & Suites is a leading mid-market brand known for providing a caring, consistent and comfortable hospitality experience, delivered with a touch of home. SERVICE PHILOSOPHY Treating guests like family means making certain they experience a welcoming and relaxing stay. To create an enjoyable guest experience, each team member learns these values in our Be Our Guest Service Training Program. INNOVATIVE SERVICES AND AMENITIES DISTRIBUTION** Americas Open: Americas Under Development: International Open: International Under Development: HOTELS ROOMS 449 33 23 14 36,234 2,690 1,763 1,172 Country Inns & Suites offers free high-speed Internet access, a fitness center, a business center and attractive, comfortable furnishings that blend rich woods and natural earth tones. Additional distinctive amenities include: BE OUR GUEST BREAKFAST TARGET COMPETITORS • • • • • • Comfort Inn Comfort Suites Fairfield Inn Hampton Holiday Inn Express La Quinta Our complimentary breakfast features hot and fresh options such as waffles, build-your-own breakfast burritos and omelets. Plus it’s served on classic diningware instead of disposables. READ IT & RETURN LENDING LIBRARY Available in the United States and Canada, our library offers a variety of titles for all ages that guests can borrow, read at their leisure and return on their next visit to any Country Inns & Suites. SM GENERATION 4 COST PLAN*** PROTOTYPE ATTRIBUTES Cost Per Key: $79,815 – 94,625 (Approximate) Development Cost, Including FF & E (Excluding Land): $6,624,620 – 7,853,840 (Approximate) • Flexible design that adapts to urban and suburban locations, new build or conversion FEES Application Fee: Initial License Fee: $450 per room; $50,000 minimum ($10,000 is the Application Fee) Royalty Fee: 5% of Gross Room Revenue Marketing Fund Fee: 2.5% of Gross Room Revenue *Central influence percentage based on total Country Inns & Suites By Carlson, Americas consumed revenue through December 2014 received from web, voice, Internet, GSO hotel direct, Club Carlson hotel direct and promotions hotel direct revenue divided by total brand revenue. Includes all Country Inns properties in the in the U.S., Canada and Latin America open January 1, 2013 - December 31, 2014. **As of December 31, 2014. ***Costs are based on a sample of independent third party estimates normalized at a 100-point construction cost index. Actual costs may be more or less depending on the market, labor, freight and costs associated with other codes and requirements. This document contains information that is confidential and proprietary to, and trade secrets of, Country Inns & Suites By Carlson, Inc. This document is provided for informational purposes only and may not be used for any other purpose unless and until you enter into a license agreement with Country Inns & Suites By Carlson, Inc. to construct and operate a Country Inn & Suites By Carlson® hotel. Country Inns & Suites By Carlson, Inc., and its parent and affiliate companies have no responsibility for, and make no representations, express or implied, with respect to, the accuracy or completeness of any information in this document. This document is not an offering. It is for informational purposes only. If you are a resident of any jurisdiction that requires registration of a franchise prior to offer or sale, we will not offer you a franchise unless and until we have registered the franchise (or obtained an applicable exemption) and delivered the disclosure document in compliance with applicable law. In New York (USA), an offering can only be made by a prospectus filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law. Country Inns & Suites By Carlson, Inc., makes no representations or guarantees concerning the success or profitability of licensees or hotel locations. ©2015 Country Inns & Suites By CarlsonSM, Inc. All Rights Reserved. • Classic design that makes our guests feel at home with a modern, clean and welcoming aesthetic • Ability to modify design elements where necessary so that final product conveys a relaxing sense of home for each region • Natural daylight floods communal interior spaces, connecting internal and external areas “The remodel that is in process is fantastic. We stayed in one of the newly remodeled rooms and loved it.” Country Inn & Suites Bloomington Mall of America, MN Guest “The new design creates an updated look while remaining true to our established guests’ expectations.” Leo Sand, founder and chairman of Sand Companies, LLC THE NEW COUNTRY INNS & SUITES MODERN DESIGN RETAINS ICONIC BRAND WARMTH WHILE APPEALING TO YOUNGER BUSINESS TRAVELERS. The Living Room – Flexible space with a welcoming reception area, relaxing seating and cozy atmosphere. The Den – A comfortable, practical space where guests can work or relax. The Breakfast Room – Reflects the welcoming hub of a home and is a multiuse space where guests can enjoy our Be Our Guest Breakfast. The Servery – Modern serving setting that invites guests to help themselves. Guest Rooms – Comfortable beds partnered with color, patterns and eclectic furnishings add character and visual interest. The Bathroom – Welcoming and warm, with deep, generous basins and soft, plush towels. The Pool – Includes modern, spa-like materials to offer guests a relaxing dip with easy access to the nearby fitness center. The Veranda – Serves as a welcoming gathering space for guests. Attribute Value General Site Requirements 2 Acres Square Footage (Approximate) 47,000 First-Floor Area Plan Ratios Generation 4 property attributes. Front of House 35% Guest Rooms 34% Circulation 18% Back of House 13% Number of Rooms @ 3 Stories 83 Exterior Color Options 4 Exterior Roofline Options 2 Food & Beverage Breakfast & Reception Servery Retail Yes Business Center Yes Meeting Room Yes Swimming Pool Yes Whirlpool No Fitness Center Yes Guest Laundry Yes Cost Per Key USD 79,815–94,625 (Approximate)* Development Cost, Including FF&E (Excluding Land) USD 6,624,620–7,853,840 (Approximate)* *Costs are based on a sample of independent third party estimates normalized at a 100-point construction cost index. Actual costs may be more or less depending on the market, labor, freight and costs associated with other codes and requirements. Please see backside for additional information. This document contains information that is conf idential and proprietar y to, and trade secrets of, Country Inns & Suites By Carlson, Inc. This document is provided for informational purposes only and may not be used for any other purpose unless and until you enter into a license agreement with Country Inns & Suites By Carlson, Inc. to construct and operate a Country Inn & Suites By Carlson® hotel. Country Inns & Suites By Carlson, Inc., and its parent and affiliate companies have no responsibility for, and make no representations, express or implied, with respect to, the accuracy or completeness of any information in this document. This document is not an offering. It is for informational purposes only. If you are a resident of any jurisdiction that requires registration of a franchise prior to offer or sale, we will not offer you a franchise unless and until we have registered the franchise (or obtained an applicable exemption) and delivered the disclosure document in compliance with applicable law. In New York (USA), an offering can only be made by a prospectus filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law. Country Inns & Suites By Carlson, Inc., makes no representations or guarantees concerning the success or profitability of licensees or hotel locations. ©2015 Country Inns & Suites By Carlson, SM Inc. All Rights Reserved. COMMITTED to accelerating growth. Carlson Rezidor Hotel Group is one of the world’s largest and most dynamic hotel companies. It has a fantastic portfolio of more than 1,370 hotels in operation and under development, a global footprint covering over 110 countries and territories, and a powerful set of global brands: Quorvus Collection, Radisson Blu®, Radisson®, Radisson Red, Park Plaza,® Park Inn® by Radisson and Country Inns & Suites By CarlsonSM . With our long, successful history in global hospitality, Carlson Rezidor Hotel Group has a rich expertise across all key segments, all business models, plus a strong and expanding revenue generation capability. Our inspiring people collectively deliver system-wide revenues of $7.8 billion. Number of Carlson Rezidor hotels in operation 1,092 847 Contract Type* 336 1 1962 6 1973 38 1983 1993 2003 December 2014 Carlson Rezidor Brands** Regions** Franchised 58% Country Inns & Suites By Carlson 37.8% North America 45% Managed 31% Park Inn by Radisson 15.4% Owned/Leased 11% Park Plaza 4.4% Europe, Middle East, Africa 37% Quorvus Collection 0.1% Asia Pacific 14% Radisson 13.8% Radisson Blu 28.4% Radisson Red 0.1% Latin America 4% *Calculations are based on number of rooms. The above numbers include hotels in operation that are owned, managed, leased and franchised by Carlson or by The Rezidor Hotel Group and all of its affiliates as of December 31, 2014. **Includes properties in operation and under development as of December 31, 2014. It’s a great time to become a part of this Country. To learn more please call +1 (800) 336-3301, or visit us online at: carlsonrezidor.com/countryinns countryinns.com facebook.com/countryinns twitter.com/countryinns This Development Brochure contains information that is confidential and proprietary to, and trade secrets of, Country Inns & Suites By Carlson, Inc. The Development Brochure is provided for informational purposes only and may not be used for any other purpose unless and until you enter into a license agreement with Country Inns & Suites By Carlson, Inc. to construct and operate a Country Inn & Suites By Carlson® hotel. Country Inns & Suites By Carlson, Inc. and its parent and affiliate companies have no responsibility for, and make no representations, express or implied, with respect to the accuracy or completeness of any information in this Guide. This Development Brochure is not an offering. It is for informational purposes only. If you are a resident of any jurisdiction that requires registration of a franchise prior to offer or sale, we will not offer you a franchise unless and until we have registered the franchise (or obtained an applicable exemption) and delivered the disclosure document in compliance with applicable law. In New York (USA), an offering can only be made by a prospectus filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law. Country Inns & Suites By Carlson, Inc. makes no representations or guarantees concerning the success or profitability of licensees or hotel locations. ©2015 Country Inns & Suites By CarlsonSM , Inc. 04/2015. All Rights Reserved.
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