User Guide EN Scandinavia - Voyages-sncf

SUMMARY
BOOKING PROCEDURE
1: LOG IN ON HTTP://AGENCIES.VOYAGES-SNCF.EU/EN/
AFTER SALES ON WWW.VOYAGESSNCF.EU
2: THE BOOKING ENGINE
1: SEARCH FOR YOUR BOOKING
3: CHOOSE YOUR PREFERRED SEAT AND YOUR
TRAVEL FARE
2: CALCULATE THE COSTS AND CONFIRM THE
CANCELLATION
4: FILL IN THE MANDATORY FIELDS
3: CANCELLING TICKETS TO BE WITHDRAWN AT THE
SELF-SERVICE MACHINE (BLS – BORNE LIBRE
SERVICE)
5: FINALIZE OR PUT YOUR BOOKING ON HOLD
6: ISSUING
4: VERIFYING THE STATUS
GROUP RESERVATIONS
SORTS OF TICKETS
1: BILLET IMPRIMÉ (PRINTED TICKET) – DOMESTIC
FRANCE
2: BILLET IMPRIMÉ (PRINTED TICKET) – OTHER
INTERNATIONAL TRAINS, GOING TO / COMING FROM
FRANCE
3: P@H TICKET (PRINTED TICKET) – EUROSTAR
4: THALYS TICKETLESS (PRINTED TICKET) - THALYS
5: IATA TICKET
BOOKING PROCEDURE
BOOKING PROCEDURE
1: LOG IN ON HTTP://AGENCIES.VOYAGES-SNCF.EU/EN/
Tip: change
your language
by clicking
here.
Enter your
username and
password
BOOKING PROCEDURE
2: THE BOOKING ENGINE
Fill in the mandatory
fields:
1
2
3
1. Destination.
2. Departure date and time.
3. Possibility to add a return
trip.
4
5
4. Search by flexibility (from
no-flex to semi-flex and
flexible) or by price (from
cheap to expensive).
5. Select the number of
passengers (up to 9
passengers per booking)
and choose the age
category for each
passenger.
BOOKING PROCEDURE
3: CHOOSE YOUR PREFERRED YOUR TRAVEL FARE AND SEAT
1. The small
1
symbols
indicate the
possible
ticketing
methods for
your journey.
3. Tick the box to
choose your fare
Tip: when there
are almost no
seats left, you
will be warned
by a notice
saying « Last
seats ».
3
2
2. Check fare
conditions
prior to
booking
BOOKING PROCEDURE
3: CHOOSE YOUR PREFERRED YOUR TRAVEL FARE AND SEAT
3. Indicate the place of
your choice, by filling
in your coach and
seat number and
type of seat (window,
aisle, …)
3
4. « Add to cart »
4
BOOKING PROCEDURE
4: FILL IN THE MANDATORY FIELDS
Complete the information for
EVERY passenger…
1. Given age group
2. First name;
3. Last name ;
4. Date of birth (non-mandatory
1
for Eurostar & Thalys)
2
3
4
 « Confirm » the information
Tip: All mandatory fields are
marked by an *
Tip: If you have already made
a reservation for this
passenger, you can find his
information by typing his
name in the field for « Saved
travellers »
BOOKING PROCEDURE
5: FINALIZE OR PUT YOUR BOOKING ON HOLD
2
3
In your shopping cart,
you can:
1. Select the ticketing
option and proceed to
checkout (see slide 13
et 14)
OU
2. Put your booking on
hold (except for nonrefundable fares !, see
next slide)
OU
3
3.
Cancel the booking
BOOKING PROCEDURE
5: FINALIZE OR PUT YOUR BOOKING ON HOLD
You can put your booking on
hold (TTL)
the system will tell you when
your option will expire..
If you wish to confirm or to cancel
your option go to « My saved
bookings »
Tip: bear in mind that nonrefundable tickets (fares like
Prem’s, No-Flex, promo-fares etc.)
can NOT be put on hold
BOOKING PROCEDURE
5/1: ADD REFERENCES
You can add some booking
information/references to your
reservation. This information will be
mentioned on your Voyages-sncf
invoice.
These fields are not mandatory.
BOOKING PROCEDURE
5/2: CHOOSE YOUR TICKETING METHOD
The available
ticketing methods
will appear.
If you book multiple
segments at the
same time, the
system will only
offer you the
ticketing method
available for ALL
segments.
BOOKING PROCEDURE
5/3: CONFIRM YOUR DETAILS
You can modify the
email address to
which the booking
confirmation and the
ticket will be sent
BOOKING PROCEDURE
5/4 & 5: CONFIRM YOUR DETAILS
In block 4, you can
check the address
your invoice will be
sent to.
If necessary, you
can change the
language of the
confirmation e-mail
in block 5.
BOOKING PROCEDURE
5/6: PROCEED TO THE PAYMENT
Fill in the company
credit card details.
Before confirming the
booking, you also need
to agree to the terms
and conditions.
Confirm your booking
by clicking on
« Confirm »
BOOKING PROCEDURE
5/6: PROCEED TO THE PAYMENT
If your payment was
successful, you will
receive a confirmation
message.
BOOKING PROCEDURE
6: IF YOU CHOOSE A PRINT@HOME TICKET: PRINT THE TICKET AND PROVIDE
IT TO THE CUSTOMER
Thalys tickets will be
sent to you in a separate
email. Upon receival,
print the tickets and
provide them to the
customer.
BOOKING PROCEDURE
6: IF YOU CHOOSE A PRINT@HOME TICKET: PRINT THE TICKET AND PROVIDE
IT TO THE CUSTOMER
You can print your ticket
right away.
Print your tickets anytime
later by going to “My
booking history.
Click on « view » to view
a booking you’ve already
made.
BOOKING PROCEDURE
6: IF YOU CHOOSE A PRINT@ THE STATION ‘WITHDRAWING AT THE SELFSERVICE TERMINAL (BLS – BORNE LIBRE SERVICE): PROVIDE THE BOOKING
REFERENCE (PNR-CODE) AND AN INSTRUCTION TO THE CUSTOMER
The PNR code can be
found here or in the
confirmation email
The step-by-step
instruction to be
provided to the customer
can be found in the
section « Useful
information ».
SORTS OF TICKETS
SORTS OF TICKETS
1: BILLET IMPRIMÉ (E-TICKET) – DOMESTIC FRANCE (1/2)
1. Conditions of
use of the
printed ticket
in English
2. Conditions of
use of the
printed ticket
in French
p 21
1
3
3. Journey
details
2
4
4. Booking
details
SORTS OF TICKETS
1: BILLET IMPRIMÉ (E-TICKET) – DOMESTIC FRANCE (2/2)
1. Station of departure and
1
4
2
arrival
3
2. Date and time of
departure and arrival
3. Placement details
4. Fare conditions
5. Reference of the
travel file (PNR)
6. First name and last
5
name of the
passenger +age group
7. 2D QR barcode
8. After sales
information
6
8
7
SORTS OF TICKETS
2: BILLET IMPRIMÉ (E-TICKET) – OTHER INTERNATIONAL TRAINS, GOING TO /
COMING FROM FRANCE







SORTS OF TICKETS
3: P@H TICKET (E-TICKET) - EUROSTAR
1. The upper part of the Eurostar P@H
ticket contains the exact same
information as current tickets printed
on IATA tickets
1
2. Booking reference (also known as
2
"PNR“)
3. The lower part of the Eurostar P@H
ticket is dedicated to after sales
information
4. 2D QR barcode
4
3
5. After sales conditions
5
SORTS OF TICKETS
4: THALYS TICKETLESS (E-TICKET) - THALYS (1/2)
1. Journey and booking
details
2
2. First and last name
of the passenger
1
4. Illustration about how to use
the printed ticket
5. After sales information
6. Terms and conditions of the
4
Billet Imprimé – Thalys
Ticketless
Thalys’ Print @ Home tickets
are called ‘Thalys Ticketless’
5
6
3
3. 2D QR barcode
SORTS OF TICKETS
4: THALYS TICKETLESS (E-TICKET) - THALYS (2/2)
1
2
3
4
5
6
7
1. Travel Date
2. Departure Time/Station
3. Arrival Time/Station
4. Placement details
5. Fare Information (name) & Class of travel
6. Price in €
7. Booking File Reference (also known as "PNR“)
SORTS OF TICKETS
5: IATA TICKETS
When you’ve chosen for
Ticket @ Station: withdrawing tickets at a BLS
(Borne Libre Service – in a French station –
Withdrawing possible in a station in France,
Luxembourg or London St-Pancras
for Eurostar tickets)
6
1. Station of
departure and
arrival
5
7
8
1
2. Journey details
3. Refund and
exchange
conditions
4. Place for details of
the second part of
the journey (in cas
case of
connection)
2
3
5. Age group of the
passenger
4
6. Placement details
7. Total price
8. Reference of the travel
file (PNR)
AFTER SALES ON
WWW.VOYAGES-SNCF.EU
AFTER SALES ON WWW.VOYAGES-SNCF.EU
1: SEARCH FOR YOUR BOOKING
1
1. Click on after sales
Search your reservation by:
2. The reference of your travel file
(PNR)
3. Your booking number
2
3
Indicate which e-mail address the
confirmation mail should be sent to
after the after sales operation.
=> Click on « Search »
AFTER SALES ON WWW.VOYAGES-SNCF.EU
2: CALCULATE THE COSTS AND CONFIRM THE CANCELLATION (1/3)
THE AFTER
SALES PROCEDURE MAY VARY ACCORDING TO THE SORT OF TICKET YOU’VE CHOSEN.
1. Check the reference of your travel file (PNR) and all the other details. Select the file you want to cancel.
 Click on «Calculate fee»
1
AFTER SALES ON WWW.VOYAGES-SNCF.EU
2: CALCULATE THE COSTS AND CONFIRM THE CANCELLATION (2/3)
Check:
1. The general information of the travel file
2. The summary of the fees
3. The cancellation procedure
After sales of tickets that HAVE been
withdrawn at a self service terminal!
 Click on « Refund»
After sales of e-tickets and tickets that haven’t
been withdrawn at a self service terminal
1
1
2
2
3
AFTER SALES ON WWW.VOYAGES-SNCF.EU
2: CALCULATE THE COSTS AND CONFIRM THE CANCELLATION (3/3)
The system will confirm the cancellation of the tickets and will give you the summary of
the refunds. You will now receive a confirmation mail.
If the booked tickets have been withdrawn at a self service terminal, the original tickets
have to be sent to the address mentioned on the website to receive the refund.
After sales of e-tickets and tickets that haven’t
been withdrawn at a self service terminal
After sales of tickets that HAVE been
withdrawn at a self service terminal!
AFTER SALES ON WWW.VOYAGES-SNCF.EU
3: CANCELLING PRINT @ STATION TICKETS THAT HAVE BEEN ISSUED
ATTENTION:
In case of cancellation of Print @ Station (withdrawal at
a self service terminal or BLS):
– First cancel the tickets online,
– then you contact our supporting team, so they can
finalize the refund of the tickets
([email protected]).
If the client HAS ALREADY WITHDRAWN the tickets, then
the original tickets have to be sent by mail within 30 days
to our offices in Brussels. Without the original tickets, a
refund won’t be able to be completed.
Supplementary cancellation fees (€ 5) will be charged upon
each operation.
COPIES (OR SCANS) OF THE TICKETS ARE NOT VALID FOR A
REFUND.
AFTER SALES ON WWW.VOYAGES-SNCF.EU
4: VERIFYING THE STATUS
Go to ‘My booking
history’ to see the
status of your
reservation.
GROUP RESERVATIONS
GROUP RESERVATIONS
Log in on our website
www.voyages-sncf.eu.
GROUP RESERVATIONS
1. Click on the tab « Groups »
in our booking engine
(Express Booking).
2. Fill out the form.
Use the button « Add a route » if
the journey consists of multiple
segments.
Use the field « Comments » to
propose alternative travel dates.
Click on « Send ».
Voyages-sncf will treat your request and
will contact you as soon as possible.