abbreviated version of the presentation - Acehardware

Welcome to Vegas - Once again!
Great attendance (pre-registered)
− 5,000+ retailers
− 2,800+ domestic stores
− 250+ international retailers
Ace Retailers had another record breaking year
Retailers continue to support growth initiatives
Are you ready to grow again?
VISION
The best, most helpful hardware stores on the planet.
MISSION
The best provider of products, services and
operating methods for convenience hardware retailers.
GROW THE BUSINESS
1
2
Ace Hardware
Domestic
3
Ace Retail
Holdings
(Westlake Ace)
4
Ace
International
Defend, Advance & Build the Brand
Be the Best Wholesaler
Ace Wholesale
Holdings
(Emery/Jensen/EJD)
We Are Just Getting Started!
$.14B
$6.8B
$.36B
$1.2B
$5.1B
Ace
2015
AHC
Growth
AWH
Growth
AIH
Growth
Ace
2020
Together at Ace, We Have…
Four Powerful Growth Engines
Winning Strategies
Powerful Resources
The Best Brand
The Best People
Disciplined Execution!
Recipe for Success
Mission: To provide a relevant retail ready assortment and products at the
lowest cost with a differentiated, regional competitive opportunity.
Differentiation
Warehouse exclusives
Exclusive SKU’s
Unique promotions
Home improvement or channel exclusive
Distribution exclusives & favorability
Pricing & program components
How Can We Continue To Grow?
Acenet Direct
− Online Drop Ship Catalog
AWH Growth Initiatives
− Line Reviews
− Strategic Channel Targets
Marketing & Retailer Initiatives
− Ace Rewards
− .com
− Supply Place
CMN - Thank You
− Robbie Gould Celebrity Golf Tournament
− Limited to 25 Partners
− Monday, July 18 “Fore the Kids” Celebrity
Golf Challenge
> 35M Members
Ace Center for Excellence
Purpose: Leverage and build the Ace brand.
The Ace Center For Excellence
was founded to share the strategies
and key principles that drive the brand’s
unparalleled commitment to customer service
with non-compete businesses
and organizations around the world.
Ace Center for Excellence
Goal: Teach other companies how to deliver an amazing
customer experience based on our award-winning approach.
Keynotes
Workshops
Keynote Speakers
Workshops
Amaze Every
Customer
Every Time
Leadership
Lessons
Core Values
Clients
"The response from our ENTIRE organization to Gina’s address has
been overwhelming! We knew that the idea of our folks hearing about the
world of hardware from Gina’s perspective would be valuable, but we did not
anticipate how they would react. Almost everyone that I spoke with directly
after Gina left asked when she was coming back. Mission Accomplished!!"
Ron Burke, E.A. Langenfeld/Touchpoint 360 CEO
Ace Center for Excellence
Need more info? Contact us at:
acecenterforexcellence.com
Supplier Delivery Toolkit: Top 6
Supply Chain
Checklist
8
Purchase
Projections
(New)
327
# Suppliers
using?
Supplier
Scorecard
Lost Sales
Report
Demand
History
POS
Oodles of
others
553
www.acehardware-vendors.com
Key areas of Supplier Scorecard
1
2
7
3
4
5
www.acehardware-vendors.com
6
New
Continue
Purchase Projections
Available weekly: www.acehardware-vendors.com
Supplier Independent comparisons & market insight encouraged
Added Promotional volumes into PO Projection (as of Jan 2016),
for identified events
Focus on Agility (Supply Chain Checklist, next slide)
Supply Chain Checklist for Suppliers
Forecasting
Supply
Order Fulfillment
Mechanics
Stocking Strategies &
locations
Lead Time
Establishment
Composition
Segmentation
Allocation
Reconciliation
Importation place and
timing
Supplier Escalation
Aligning Supply with
Demand
Agility
Urgency
Decision Points
Promotional prep.
Backorders
SKU transitions
Communications
Communications
Promotions
Communications
www.acehardware-vendors.com
Ace Wholesale Holdings (AWH)
1
2
Ace Hardware
Domestic
3
Ace Retail
Holdings
(Westlake Ace)
• Acquired Dec 2014
• Western USA
4
Ace
International
• Established June 2015
• Central USA
• National Accounts
Ace Wholesale
Holdings
(Emery/Jensen/EJD)
• Acquired Feb 2014
• Northeast USA
Nationwide Distribution Reach
AWH Distribution Reach
Key Initiatives
1. National Grocery
2. Hardware Independents
3. Pro Lumber
4. E-Commerce
5. B2B
22
24’ Core Hardware Assortment
A Key Growth Pillar in Ace’s Growth Plan:
20/20 Vision
1
2
Ace Hardware
Domestic
3
Ace Retail
Holdings
(Westlake Ace)
4
Ace
International
Ace Wholesale
Holdings
(Emery/Jensen/EJD)
The Opportunity
60 Countries and 580 stores
$250M in Retail Sales and Growing
Multiple sales channels:
− FTF, DS, RSC, RDC
RDCs in Panama, Ningbo, and Dubai
30% growth in the RDC channel
Sourcing and sales office in Shanghai
Why make Ace International your
global distributor?
No foreign currency headaches
No Letters of Credit
Guaranteed payments
Stewards of your brand
Less overhead and more profit
2015 Vendor of the Year Appreciation
Department 1U – Paint
Ace Vendor of the Year
Department 2V – Power Tools
Ace Vendor of the Year
Department 4T – HVAC
Ace Vendor of the Year
Department 6L – Housewares
Ace Vendor of the Year
Department 8B – BBQ Grills & Accessories
Ace Vendor of the Year
Department 5R- Builders Hardware
Ace Global Vendor of the Year
Department 3N – Electrical
Ace Foundation Vendor of the Year
Department 5R – Builders Hardware
Ace Sustainability Vendor of the Year