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Delivering effective IT support
with a longtime partner
Customer profile
Fast food chain Habib’s expands its infrastructure and supports
continuing growth by relying on Dell technologies and services
Company Habib’s
Industry Food Service
Country Brazil
Employees 30,000
Website habibs.com.br
Business need
Habib’s, the world’s largest fast food
chain specializing in Arab food, needed
to assemble an IT infrastructure that
would support its continued growth.
Solution
The company is building a flexible,
secure and efficient infrastructure
by deploying Dell server, storage,
networking and security solutions and
by relying on Dell services and support.
Benefits
• S
tandardization of data center
equipment
• Single point of contact for support,
implementation and maintenance
• Centralized hardware management
• Support for innovation
Solutions at a glance
• Client Solutions
• Consulting and Systems
“Our data centers are 100 percent Dell. We only
have what Dell sells.”
Renan Campoy, Infrastructure and IT Manager, Habib’s
Integration
• Data Center
• Data Protection
• Network Security
Habib’s is currently the world’s largest
fast food chain specializing in Arabic
food and the largest national fast food
chain in Brazil. The company opened
its first store in São Paulo in 1988, and
today Habib’s has more than 400
restaurants throughout Brazil. In the past
few years, the chain’s annual revenues
have exceeded R$1 billion.
Growth with strong IT support and a
reliable partner
Habib’s now has two data centers — in
São Paulo and Rio de Janeiro. The
company’s infrastructure and IT
manager, Renan Campoy, says that Dell
has been instrumental in helping his
team support the business. “We have
worked with Dell now for five years on
many projects, and this partnership has
been fundamental for us.” For example,
in 2011 Habib’s performed a technology
refresh of the São Paulo data center
that included virtualizing the company’s
servers.
A new data center and standardized
technology
Two years later, Habib’s built its Nova
Central branch data center in Rio de
Janeiro. The new office was equipped
with Dell OptiPlex desktops and Dell
Vostro notebooks. The data center
environment was all built on the Dell
platform, from the switches to the WiFi
network. It included Dell PowerEdge
R420 and R520 servers, Dell 42U rack
enclosures, and Dell Storage PS Series
storage arrays. Dell licensed VMware
vSphere and Microsoft software to
Habib’s, and it also carried out the
implementation services.
“Starting in 2013 we began deploying
Dell equipment — servers, network
and firewall — in our restaurants”, said
Campoy.
Upgrading backup, networking and
security
In 2015, Habib’s undertook three more
projects with Dell’s help. The first was
the implementation of a new backup
solution necessitated by the growth in
network data volume from gigabytes to
terabytes. Habib’s IT team implemented
Dell DR4100 disk backup appliance. “The
new solution has simplified our backup
process and today we no longer have to
manage tapes,” Campoy says.
In March 2015, Habib’s restructured
its corporate network environment
in São Paulo. The company replaced
its core and access switches with
Dell Networking S4810, N2048 and
N3048 switches. Once again, all
implementation services were provided
by Dell’s team.
In August 2015, Habib’s and Dell
started deploying SonicWALL firewalls
to help strengthen the connection
between the company’s restaurants and
corporate offices. For the restaurants,
they chose SonicWALL SOHO TZ105
and for the office NSA 5600. Campoy
says that SonicWALL firewalls are now
set up in both of the company’s data
centers. “This year we also began the
implementation in restaurants. By
the end of 2016, we will have 450
restaurants with SonicWALL firewalls and
Dell switches.”
Habib’s also upgraded its São Paulo
data center’s storage capabilities with
a Dell Storage SC9000 Array Controller
backed by Copilot support services in
June 2016. This top-of-the-line storage
solution from Dell features 246 terabytes
of hybrid SSD/HHD capacity. It provides
tremendous scalability to support
anticipated future growth in its data
management requirements. It also offers
enhanced virtualization features, as most
of Habib’s applications are virtualized.
Auto-tiering will facilitate progressive
Products & Services
Services
Dell Support Services
Hardware
Dell DR4100 backup appliance
Dell SC 9000 Array Controller
Dell SonicWALL SOHO TZ105 and
NSA 5600 firewalls
Software
Dell OpenManage Essentials
backups and the optimization of data
across the SSD and HHD drives.
Today, Habib’s entire infrastructure
is based on Dell equipment and
technology. “Our data centers are 100
percent Dell,” Campoy says. “We only
have what Dell sells.”
Critical management and support for
innovation
Campoy’s team also uses the Dell
OpenManage Essentials solution to
manage its servers. “The solution
monitors licenses and warranty end
dates,” he says. “Also, there are no
bureaucratic processes, which was one
of the reasons we decided to migrate
our network to Dell.”
His team’s ultimate goal is to standardize
the IT environment with all the
technology that Dell can support. “The
great benefit that Dell offers is its
mission-critical support. In all the years
of our partnership Dell has not exceeded
a single SLA.” In addition, the partnership
has helped stimulate innovation. “Dell’s
combination of understanding our
problems, offering good advice and
providing the best solution is something
unique in the market.”
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Reference Number: 10022654 © August 2016, Dell Inc. All Rights Reserved.