RESIDENTIAL PROPERTY MANAGEMENT GUIDE

RESIDENTIAL PROPERTY
MANAGEMENT GUIDE
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
WHY CHOOSE RE/MAX
PROPERTY MANAGEMENT
Yvonne at RE/MAX is motivated property expert who excels in the
management of residential property in the New Plymouth area.
Before you utilise the services of a professional Property Manager, it’s
important to think about what you are after in a Property Management
company and what your expectations are.
RE/MAX is the Landlords Choice Because:
Yvonne was awarded the “Runner-up Residential Property Manager of
the Year” (2010) by the Real Estate Institute of New Zealand (REINZ),
recognizing her industry expertise and commitment to service excellence.
In addition, Yvonne is proud to be part of RE/MAX Team Realty Ltd, which
has been named the Top RE/MAX Office in New Zealand consecutively for
the last nine years.
YVONNE LEONARD
Property Manager
Phone:06 759 4446
Mobile: 027 758 4689
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
MAXIMISE INVESTMENT
PROPERTY RETURNS
RE/MAX get the best returns from your property because:
• We make sure your properties rent is up to date with current market
levels
• We advise and suggest maintenance, renovations and enhancements
that increase equity and rental yield from you property
• RE/MAX reduce your vacancy levels through innovative, proactive
marketing strategies and solutions. We attract the best tenants and get
your property rented faster
• RE/MAX cuts your financial risk. Our meticulous letting process and
extensive tenant screening ensures that only stable, reliable people
tenant your rental property
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
REDUCE THE WORK,
MINIMISE YOUR STRESS
We will take the stress away from owning investment properties because:
• We provide Intelligent, honest feedback and recommendations
• RE/MAX completes rigorous checks when selecting tenants
• We have dedicated property professionals who support you and your
investment all year round
• We provide a 24/7 emergency service for you and your tenant
• We do the billing so you don’t have to worry
• RE/MAX provides you with a comprehensive property investor support
service
• You have the comfort of a 24/7 Landlord and tenant support
• We handle any Mediation and tribunal attendance
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
REDUCE YOUR COSTS,
SAVE MONEY, IMPROVE PROFIT
RE/MAX can do this for you because:
• Our fee is extremely competitive and negotiable depending on number
of properties, size, location and rental value
• With our fixed fee there are no hidden charges, no minimum contract
terms and you get no surprises
• We have strong resources and alliances with exceptionally priced,
licensed and insured trades people
• When RE/MAX say no hidden charges we mean it! Your negotiated
fee gives you all this and more:
FREE Marketing and advertising
FREE Credit, reference and employment check on all prospective tenants
FREE Entry and exit inspections
FREE 1 Month new tenancy inspection
FREE 3 monthly property inspection
FREE Billing Service
FREE Rental appraisals
FREE Property investor support service
FREE 24/7 Landlord and tenant support
FREE Mediation and tribunal attendance
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
The RE/MAX experience
is second to none.
We have solid, well
documented processes
and procedures. Our
systems provide and
ensure cost effective,
financially efficient,
property management
solutions.
Our property expertise,
rental management
experience and trusted
delivery of quality
performance has made
RE/MAX the first choice
of landlords and property
wealth creators.
OUR SERVICES
Balancing family life, your job, interests and your investment
property can be hard going. Having a professional Property Manager
gives you back your life.
VACANCY
carried out and even then it is easy to
Ever had the stress of a property lying
be fooled. We use rigorous processes
vacant week after week? Is it because
in qualifying tenants for your property.
the rent is out of synch with the
There is nothing more annoying than
market, the advertising isn’t hitting
when a tenant doesn’t pay. We have
the right target audience or does the
zero tolerance towards this and have
house need some maintenance? The
stringent systems in place for chasing
experience and acumen of a RE/MAX
non paying tenants.
Property Manager can help you answer
these issues and make sure that your
MAINTENANCE
property
maximum
Property is a major investment and it
occupancy at the highest possible rent.
can prove to be an expensive lesson if
benefits
from
not maintained properly. At RE/MAX we
TENANTS
provide regular inspection reports and
Finding quality tenants isn’t easy. There
give you access to top trades people at
are a range of checks that have to be
competitive rates.
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
MARKETING YOUR PROPERTY
We use a range of marketing strategies and outlets to ensure your
property receives maximum exposure and we will regularly update
you on the status of your available property.
INTERNET ADVERTISING
PRINT ADVERTISING
Your property will be placed on Trade
Where necessary we advertise properties
Me
once a week in the local newspaper.
and
also
listed
our
available
properties page on our own website.
Being online enables us to present
FOR RENT SIGNS
your property in photo form on 24/7
A For Rent sign will be placed outside
basis. Further, as soon as a tenant gives
your property to increase interest and
notice we can display your property
exposure. The residents already in the
immediately,
area may have friends or family wanting
maximising
exposure
to the market before the property is
to move into the same location.
vacant. The internet is the medium of
choice for Real Estate consumers.
PROPERTY VIEWINGS
We will conduct an unlimited number
MARKETING PHOTOGRAPHS
of viewings of your property until the
We provide quality photographs to
property is rented, including open
ensure you property is represented at
homes even after hours if required. We
its best.
will also communicate with you after
every viewing.
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
TENANT SELECTION & MANAGEMENT
Finding the right tenant for your property is THE most important
thing we do.
SELECTING TENANTS
Our selection process starts by forming impressions based on years of
experience interviewing potential tenants, when we first meet and show
people through your home. All prospective tenants are screened within
one day of receipt of their application form using rigorous and meticulous
processes, including extensive reference and credit checks.
Once we have found a tenant we believe to be worthwhile we present
their position to you for your agreement along with our reasons why we
have chosen them.
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
TENANT SELECTION & MANAGEMENT
MANAGING TENANTS
Our regular activities:
• Putting in place legally binding tenancy agreements
• Moving in new tenants
• Rent collection
• Implementing regular rent increases
• Routine property inspections
• Managing maintenance requests
• Renewing fixed term tenancies
• Vacating exiting tenants
• Bond management
• Day to day tenant communication and management
• Mediation & Tribunal representation
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
INSPECTIONS & MAINTENANCE
ENTRY INSPECTION PHOTOGRAPHS
We record the condition of the property interior and exterior prior to the
commencement of each tenancy using digital photographs. This establishes a
visual and undisputed record of the property condition maximising protection
for the owner.
IPAD PROPERTY INSPECTIONS
We perform regular, detailed property inspections including photographs using
an iPad which links back to our property management software system. These
inspections are conducted 4 weeks after a tenant moves in, then thereafter 3
or 4 monthly until a final inspection is conducted upon the tenant moving out.
Property Inspection Reports including any recommendations are produced and
provided to owners after every property inspection.
These regular inspections allow us to not only check that the tenant is taking
good care of the property but also to see whether any routine maintenance
may be required to kept the property at its best.
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
INSPECTIONS & MAINTENANCE
It is also a good opportunity for us to recommend to you any future maintenance
or renovations that will help keep the property in good demand for future
tenancies and also protect or increase your equity.
REPAIRS & MAINTENANCE
We will not arrange any repairs to your property without your knowledge and
approval for all maintenance greater than your pre-approved disbursement
level (unless the repair is defined as ‘urgent’ under the Residential Tenancies
Act). If maintenance is required that is beneath our authorised limit we will
always send you a copy of the work order so that you are immediately informed
of the situation.
All reasonable steps will be taken to obtain the best pricing for your repairs and
maintenance. We use only qualified and licensed trades people who carry the
appropriate insurances. We will provide you with a copy of the invoices for all
work arranged on your behalf with you monthly statement.
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
WHAT PEOPLE SAY ABOUT ME
We write this testimonial in regards
We the undersigned have had the
to the property management services
pleasure of having Yvonne Leonard
we received from Yvonne Leonard.
as our agent looking after our rental
property in New Plymouth. Yvonne
While
we
were
absent
during
has been a delight to deal with
2010/2011 Yvonne managed the
and she has been extremely good
rental of our New Plymouth property;
at getting us clients for our rental,
finding a tenant, collecting rent and
people that have looked after the
distributing the funds to us.
property and that have been great at
paying the rent.
After our initial contact with Yvonne
we agreed upon a strategy about
Yvonne treats the property as if it
how the property would be managed
was her own, making sure it is up
which worked very successfully.
to scratch for all parties involved.
We are happy to recommend the
We thoroughly recommend Yvonne
services of Yvonne if you are seeking
to anyone wanting their property
professional property management
managed
services.
professional manor.
David Knofflock and
Shirley and Denis Skelton
in
an
efficient
and
Michelle van der Elst
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
WHAT PEOPLE SAY ABOUT ME
We have engaged Yvonne to manage
We
have
no
hesitation
in
our property in Westown for the
recommending Yvonne Leonard to
past year, and would wish to pass on
any prospective owners, or tenants,
our praises for Yvonne’s wonderfully
and hope in the future we shall have
professional, helpful and personal
the chance to work with her once
assistance in this capacity.
again
We have had a number of property
Neal & Kaaryn Dorey
managers for our various rentals
in an array of locations, from New
Plymouth, to Wellington, to Raumati,
and can say without a doubt, Yvonne
has undoubtedly been the most
efficient, helpful and easy manager
to work with. From the minute we
contacted her to take on our property,
to tenant selection, and indeed to our
recent property sale, she has been
prompt, efficient, and knowledgeable
in all our dealings with her. Indeed
she made the sale easier, given the
caliber of tenant she introduced to us.
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals
RE/MAX Team Realty Rentals
299 Devon Street East, New Plymouth
Phone: 06 759 4446 Fax: 06 759 8082
Email: [email protected]
New Plymouth Property Management t/a
RE/MAX Team Realty Rentals