PEA-0137 A1 Real Life Poster_M4, 03.indd
Transcription
PEA-0137 A1 Real Life Poster_M4, 03.indd
l e a f i e l r o y e Mak e s e h t h c t a M headings to the phrases and images COMPLAINING MEETING AND GREETING GOING SHOPPING GETTING TO KNOW PEOPLE 4 Signing off Love, Zack How do you do? Nice to meet you. ✓ Great to see you again! ✓ Thanks, it’s great to be here! ✓ Let me introduce you. Welcome to London! This is my brother, Ted. How was your journey? full name place of birth date of birth home address emergency contact details ✓ passport number ✓ email address UK address mobile number postcode ✓ nationality ✓ Zachery Garber Which part of (Poland) are you from? What’s your full name? Which course are you doing? How about you? Where are you staying? Are you enjoying London? What’s your date of birth? It’s Zack. a, b and c Is Grace there? Could I speak to Carrie, please? Hi, Carrie speaking. Who’s calling? Just a minute, I’ll get her. She isn’t here at the moment. Can I take a message? Why don’t you try her mobile? Could you call me as soon as you can? Speak to you soon. Contact details Phone (Mark) on … ________ ________ 2 H are you from? Heading Found! Wanted! Lost! ________ ________ Do you like London/this music? mailbox Can you enter your PIN, please? Could you put it in a bag? Can I try it on? Could I have a bigger size? Is it okay if I pay by card? Sure, no problem. Yes, of course. I’m sorry but … Saying what you expect Could you send me a replacement as soon as possible? I think you should send me a refund. c __________________________________ Showing that you expect a reply d __________________________________ Closing Yours sincerely, e ______________ , Name of course European History Dates of course 2 July – 9 September Today Mail Calendar Contacts Reply | Reply All | Forward | Delete Dear Zack, How are things with you? How was your journey? Dad and I are a little worried because you didn’t email to say you arrived! How’s college going? Are you happy at Fran’s? We’re really interested to hear all your news! Everything’s fine here. Hannah finished her exams and Dad’s new job is going well. I met Lily in the street yesterday but I guess you already know her news. She’s coming to London next month! She’s so excited about seeing you! Well, I think that’s everything. I really hope everything’s okay with you. Write soon, we all miss you! All my love, Mom RSVP contact From 8.00 p.m. until midnight Please come in fancy dress You are invited to Live band and dancing Please bring drinks or nibbles __________ Zachery James Garber 2 __________ 21.10.92 3 __________ Santa Barbara, CA, USA __________ 2356 Washington Drive, Santa Barbara, CA, USA 5 6 7 8 9 10 nationality American passport number ……………………… __________ 25 Manorgate Rd, London. postcode NW10 2PQ __________ __________ 07654 8878960 [email protected] NAME: Mrs Frances Connor ADDRESS: 25 Manorgate Rd, London NW10 2PQ TELEPHONE: 0208 654 9768 emergency contact details 16:57 Zack 04-Aug It’s my friend’s bday party this sat nite. r u free? can u come? sounds gr8. when n where? z Options Reply J 5 17:00 Grace 04-Aug 16:55 More 16:58 Grace 04-Aug 16:59 8pm her place. c u l8r xxx Back Reply 7 More 6 GUITAR LESSONS AVAILABLE Private or small groups – eves and wknds only £25–£30 p.h. It doesn’t work ________ . Could I speak to the ________ , please? I’m really not ________ about this. I’d like a ________ , please. Experienced teacher Phone Mark on 0208 445 8797 (mob 08823765491) FOR SALE 2 Tickets for DEMONICA concert at U.L.U. Saturday 28th August / 8.30 BARGAIN! Only £10.00 each!!! Call Carrie on 01243 567897 What the shop assistant says Have you got the ________ ? What ________ is the problem? We can ________ it if you like. I’m afraid we can’t ________ refunds. I’m sorry, there’s ________ I can do. 8 PEA-0137 A1 Real Life Poster_M4, 03.indd 1 1 4 4 Opening Dear Mr Benton, a ______________ , Reasons for writing I am writing because I would like to make a complaint. b __________________________________ 3 University Enrolment I F C Grace and friend Please come to Ellie’s 18th birthday party! On Saturday 7 August from 8 till very late! At 17 Clifton Gardens. With drinks, food and dancing! Casual dress Contact [email protected] ber What’s your nationality? ✓ Where B 30 August 2010 r Zachery Ga E ADVERTS AND NOTICES MAKING PHONE CALLS 3 Ending emails/letters Take care, Give my love to Dad and Hannah. D 1 25 Manorgate Road London NW10 2PQ Dear Sir or Madam, a I am writing to complain about an Ultrasonic 780X camcorder that I bought from Digital Superstore on 21 August. b There are two problems with the camcorder. Firstly, the battery does not work properly: I have to recharge it every time I use it. According to the instruction book, it only needs recharging after sixty minutes of recording time. Secondly, there is a problem with the volume: sometimes it is very loud and sometimes there is no volume. I returned the camcorder to Digital Superstore, but they refused to give me a refund and advised me to contact you. c I am enclosing the camcorder, together with the receipt. Could you please give me a refund as soon as possible? I look forward to hearing from you, Yours faithfully, 2 Saying/Asking how things are I hope you are all well. Everything’s going really well here. A AN EMAIL LETTER HOME A LETTER OF COMPLAINT 1 Opening emails/letters Hi Mom ! k r a m ur AN INVITATION FILLING IN A FORM G Customer Service, Megatron Electronics, Kirkdale Industrial Estate, Kirkdale KD2 7TP LOST!!! IPOD NANO in red and black spotted case Lost in cafeteria area Wednesday 25th August about 3.00 If you’ve found it, please contact me ASAP! Contact Lauren on 08762 787686 9 26/04/2011 17:23