Fan Guide - Tampa Bay Lightning

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10/17/11 6:20 PM
October 1, 2011
Dear Lightning Fans,
As we begin the 2011-12 Tampa Bay Lightning season, we have
a lot to be excited about. Head coach Guy Boucher and his
Lightning team are fresh off a great playoff run last spring, one
which saw us fall just one goal short of reaching the Stanley Cup
Finals. Our full season ticket base has more than doubled over
last season, and our new micro-chipped jersey is revolutionizing
fan loyalty programs throughout the sports world. In fact, we look
forward to seeing more than 10,000 fans sporting the same home
Lightning blue jerseys each night that the players will be wearing
on the ice.
And the transformation of the St. Pete Times Forum saw Chairman
and Governor Jeff Vinik invest $40 million into the arena this past
summer. The results will transform the fan experience and we think
you’ll understand our excitement once you get to enjoy the arena
for yourself. We have opened up the concourses to the ice,
added plenty of new fan amenities and replaced every stadium
seat in the Times Forum with padded theater-style seats,
complete with cup holders. You’ll now feel a sense of “Tampa
Bay” everywhere you walk in the building.
In the following pages, we are presenting a helpful reference
to help you better utilize the Times Forum and manage your
relationship with the Lightning, our players and other fans.
This A to Z Guide aims to explain everything you need to
know about the St. Pete Times Forum, the Tampa Bay Lightning
and the National Hockey League, including the new facets of
our transformed arena.
We hope you have a great 2011-12 season and we look forward
to your being the Thunder behind our Lightning.
Sincerely,
Dave Andreychuk
Vice President of Fans and Business Development
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Access Points
The following areas of the St. Pete Times Forum present access accordingly:
• Chairman’s Club: Invite Only
• XO Communications VIP Club: XO Communications VIP Club
Members Only
• PNC Bank Club: XO Communications VIP Club and PNC Bank Club
Members Only
• Bud Light Party Deck: All ticket members (space and event permitting)
• Suite Level: Suite Ticket Members Only
• Club Level: Club Level ticket members; PNC Bank Club Members;
XO Communications VIP Club Members; Suite Level -Ticket Members
• Club Level Restaurant: All ticket members
Seating locations and facilities are provided. The St. Pete Times Forum
offers a barrier free entrance with an elevator dedicated for our disabled
guests. For more information on accessible seating and our ADA Policies
visit the St. Pete Times Forum website under “ADA Information” on the
main ticketing page.
Accessible Parking
Account Changes
St. Pete Times Forum accessible seating locations:
Promenade Level: 104, 106, 108, 109, 110, 112, 120, 122, 123, 124, 126, 128
Club Level: 207, 210, 218, 228
PNC Bank Club: Section 14 and 17
Terrace Level: 303, 304, 306, 308, 310, 311, 313, 314, 319, 321, 325, 326, 328, 329
Although the St. Pete Times Forum does not control any parking in the
downtown area, there are several convenient parking locations nearby.
While all surrounding lots have disabled parking, the most convenient
location is the South Regional Parking Garage. This garage is operated by
the city of Tampa and is located at the corner of Channelside Drive and
Florida Avenue.
If you need to update your phone number, email address, or mailing
address make sure to let us know!
Call Client Services at 813-301-6800 or visit TampaBayLightning.com and
click on “My Lightning Account Manager.”
Accessible Seating
To order additional tickets for Lightning games you can purchase online
at TampaBayLightning.com via “My Lightning Account Manager,” or visit
the McDonald’s Ticket Office to take care of your ticket needs (tickets are
not available over the phone for purchase through the McDonald’s Ticket
Office). Please call your Client Sales Manager or Client Services with any
questions.
Patrons requiring assistance should contact the St. Pete Times Forum in
advance of their visit.
For accessible seating please call:
Tampa Bay Lightning:813-301-6600
Tampa Bay Storm: 813-301-6600
All other events:
813-301-6700
If you have arrived to the St. Pete Times Forum and you do not have accessible
seating and have the need for it, please see a representative at the ADA
entrance outside the McDonald’s Ticket Office or at Guest Services located
behind Section 101 on the plaza level for any accessible seating needs.
Please keep in mind, there may not be accessible seating available on the
day of an event.
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Additional Tickets
Address
St. Pete Times Forum/Tampa Bay Lightning
401 Channelside Drive
Tampa, Florida 33602
www.sptimesforum.com
www.tampabaylightning.com
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Advanced Ticket Ordering
Aisle Courtesy
As a Season Ticket Member, you will receive an advanced order form allowing
you to reserve seats to concerts, family shows and all other non-hockey
events. An order form will be sent to the primary e-mail address listed on
your account and also posted in our weekly updated newsletter.
Seat locations for the concert or event will not be identical to your 2011-12
Tampa Bay Lightning season ticket as each concert and event arena set up
is different and some areas are obstructed. Your seats, in most cases, will
be reserved in the best available Promenade Level and Club Level locations
available. If your information has changed, or you would like to start receiving
event announcements, please visit “My Lightning Account Manager” to
update your information. All advanced concert and event priority is based on
availability and some restrictions apply.
For the safety of all our fans, sitting or standing in the aisles is not allowed.
So all fans can enjoy every second of the action, please wait until play has
stopped on the ice to leave or return to your seats. We enforce the “Puck in
Play” rule and will not allow fans into the seating area until there is a break
in the play on the ice. For other events, please be aware of your surroundings
and be courteous to those around you.
Alcohol Service Management/Policy
Advanced Ticket Ordering Priority Levels:
Executive Suites - Guaranteed advanced St. Pete Times Forum concert & event ordering priority
Premium Seating - (XO Communications VIP Club row A & B and PNC Bank Club Seat Members) - Guaranteed advanced St. Pete Times Forum concert & event ordering priority
Full Season - Advanced St. Pete Times Forum concert & event ordering priority
21-Game Plan - Advanced St. Pete Times Forum ordering priority for select concerts and events
10-Game Plan - Based on availability
St. Pete Times Forum staff is trained in responsible alcohol service management by certified TEAM Coalition trainers.
All alcohol purchases must be accompanied by a valid state issued driver’s
license or ID, Passport, or Military ID. You must be 21 years of age to
purchase any alcohol. You will be asked to present valid ID if you appear
to be 40 years of age or younger. Service of alcoholic beverages is limited
to two (2) drinks per person, per purchase.
Alcohol service cut-off time for a Lightning game is ten minutes into the
third period. Cut-off time for a Storm game is the beginning of the fourth
quarter.
Guest are not permitted to bring in any outside alcoholic beverages, nor
are they permitted to leave the building with alcohol purchased inside the
St. Pete Times Forum.
All other events the drink limit and cut-off time will vary depending on the
event.
Advertising Opportunities
Alert Cab
See “Corporate Partnerships”
Airports
The Tampa International Airport is 8 miles from the St. Pete Times Forum.
Tampa International Airport
4424 N West Shore Blvd., Tampa, FL 33614-7633
(813) 870-8700
Airport Code: TIA
Airport Use: Commercial
Website: www.tampaairport.com
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The St. Pete Times Forum has teamed up with United Cab and will offer
FREE rides for our guests who feel as though they should not be driving.
All you need to do is visit the Guest Services desk across from section 101
and we will set it up for you. Once the taxi driver arrives, hand him or her
your keys and drivers license and you are safely on your way home. It’s
that easy.
In addition to our Alert Cab program, United Cab stages several taxicabs
at our Paradise Limousine 15 Minute Circle at the conclusion of each St.
Pete Times Forum event. Located near the north end of the arena, just off
Channelside Dr.
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Announcements
Bad Juan Margarita Bar
Music Showcase presents “Fan Shouts” – these are personalized special
messages such as birthdays, welcomes, anniversaries and even proposals
that appear on Lightning Vision at our home games. To process a request,
please log on to tampabaylightning.com, find the scoreboard message
application under “Fan Zone” and submit the request at least a week prior to
the game your message is to appear. Each Fan Shout costs $50 and will be
displayed during the 2nd intermission. Fan Shouts are limited to a total of 10
per game, are treated first-come, first-served, and content must be approved
by the Lightning.
“Be the Party” at the Bad Juan Margarita Bar located on the Promenade
Level at Section 116. The Bad Juan Margarita Bar serves a variety of
cocktails and spirits including Bad Juan Margaritas.
Bag Searches
See “National Anthem”
All bags that are permitted inside the venue will be subject to a search
by our staff. Guests with prohibited items will be asked to return them to
your vehicle prior to entering the venue. Small personal bags (purses, baby
bags, etc) will be permitted inside the St. Pete Times Forum, while large
bags, backpacks, wrapped packages; etc will not be permitted inside the
venue and should be taken back to your vehicle.
Also see “Prohibited Items”
Appearances (Tampa Bay Lightning)
Banners and Signs
Anthem Singers
All player, coach, alumni, community ambassador, Thunderbug, Lightning
Girl and Rolling Thunder requests from community based organizations
must be submitted via e-mail to Erik Lye ([email protected]) six (6)
weeks prior to scheduled event. The request should include the date, time,
specific event details and expectations of our talent.
For individual appearance information, see also the “Lightning Girls” and
“Thunderbug” sections under “Lightning Vision Cast.”
Assistive Listening Devices
For our guests that need audio assistance, simply stop by the Guest
Services Desk across from section 101 and we will distribute an assisted
listening device in exchange for a form of picture I.D.
ATM’s
Inside the St. Pete Times Forum at sections 104, 112, 126, 204 and 312.
Baby Changing Stations
There are baby-changing stations in all of our restrooms at the St. Pete
Times Forum. There are family restrooms located by sections 208 and 325.
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The Lightning are proud to showcase many local bands and performers
at our home games. Entertainers and groups interested in performing
are asked to please submit a written request, some bio credentials and
contact info, and a video link of a prior performance to
[email protected].
Bench Photo
Get your picture taken while sitting on the same bench as the pros after a
Lightning game
*subject to availability, minimum ticket requirement
Bench Warmers
4 members of your group will sit on the Lightning bench or in the penalty
box as the team warms up prior to a game
*subject to availability, minimum ticket requirement
Bicycle Parking
There is bicycle parking available adjacent to the South Regional Parking
Garage between the garage and our VIP West Parking Lot.
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Binoculars
Camera Policy
Binoculars are permitted. Binocular bags are not permitted.
For hockey and arena football games still cameras with a lens smaller than
6 inches will be permitted. For concerts and other events the camera policy
will vary depending on the event promoter. Cameras with a detachable lens
are prohibited at all concerts. Video and audio recording devices and camera
bags are also prohibited.
Birthday Parties
See “Thunderbug’s Birthday Bash”
Bottles and Containers (Also see “Prohibited Items”)
Patrons are not permitted to bring bottles or containers into the
St. Pete Times Forum, at any time.
Box Office
Cancelled/Postponed Events
If an event is cancelled or postponed a press release will be made by the
St. Pete Times Forum where the course of action will be announced for
those who have purchased tickets.
See “Ticket Office”
Career Opportunities
Broken Seats
If your seat is broken please contact your nearest usher or report to the
Guest Services desk located across from section 101.
If you are interested in job opportunities within the Lightning organization
or with the St. Pete Times Forum visit TeamWorkOnline.com through
the link on the bottom of the Lightning website. There are many opportunities
for party-time employment as well as full-time employment.
Bud Light Party Deck
Catering (Special Events)
The Bud Light Party Deck is located on the Terrace Level at Sections 304
and 328. The 11,000 square foot outdoor deck offers a variety of food and
beverage options including plenty of cold Bud Light. Enjoy the spectacular
views of downtown Tampa while enjoying the great weather after a big
Lightning win.
The St. Pete Times Forum offers catering services through Delaware North
Companies, Sportservice for all corporate events, fundraising, holiday
parties and other special occasions. For catering services, please visit
stpetetimesforum.com and click on “Arena Info” for more details.
CCM Club
Buddy’s Thunder Zone
Enhance your group outing by renting the Buddy’s Thunder Zone for games,
concerts and family shows held at the St. Pete Times Forum. Located on
the Terrace Level at Section 313, the Buddy’s Thunder Zone is ideal for
birthday parties and other special occasions. The Thunder Zone includes
a private area for food and beverage along with furniture and games from
Buddy’s Home Furnishings. For more information on reserving the Buddy’s
Thunder Zone, please call 813-301-6683 or visit our Ticketing Information
Booth on the Promenade Level at Section #.
Located on the Club Level at section 213. Accommodates 30-40 people
and includes all-inclusive buffet, beer, wine, and soda. All the amenities
of an executive suite with more space and a great view of the game!
Includes meet & greet with Lightning Alumni member. For more information
or to book your group, call your client sales representative or 813-301-6900.
C.H.A.R.G.E. Program
See “Community Relations”
Charitable Donations
See “Lightning Foundation”
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Child’s Ticket Policy
Club Level
It is a St. Pete Times Forum policy that children UNDER two (2) years old are
admitted free of charge for all events as long as they sit on a lap. (Age
limit subject to change based on show promoter request; please call Client
Services or the McDonald’s Ticket Office at the St. Pete Times Forum for
more information).
Located on the fourth (4th) floor of the St. Pete Times Forum, the Club Level
is home to the Club Restaurant, PNC Bank Club. FrankCrum Club, CCM Club,
East Club Deck and all Club Level seating.
Client Services
The Client Services Department is solely dedicated to servicing the needs
of Season Ticket Members. We are excited to help make the 2011-2012
Lightning Season a memorable one, making it as welcoming and convenient
for you as possible. Client Services can help out in a variety of ways; don’t
hesitate to contact your account representative at any time.
• Ticket requests for St. Pete Times Forum concerts, games and events
• Fax and e-mail notifications
• Updating your account information
• Questions regarding your account and ticket package
• Exchange games
• Lost tickets
• Season Ticket Member benefits and incentives
• General building information and questions
• Ticket Relocation and upgrades • Purchasing additional Lightning and Storm tickets
• Renewing your season ticket package
• Last minute day of game questions
Club Level Restaurant
Our Club Level Restaurant hosts reservation (suggested) and open seating
(based on availability) for all Lighting Games, and most other events. Priority
Seating will be given to premium guests and Lightning season ticket holders.
To make your reservation please visit TampaBayLightning.com/STM and
click on “Restaurant Reservations.”
Coat Check
There is no coat check at the St. Pete Times Forum.
Code of Conduct
See “NHL Code of Conduct” and “St. Pete Times Forum Code of Conduct”
Color Guard (Tampa Bay Lightning)
Your group may have the opportunity to present colors before the
National Anthem at a Lightning home game. Please submit a request
along with a photo or video link of your Color Guard to:
[email protected].
You can also call us if…
• You need your account number
• Change the will call name for your tickets
• Relocate to a disabled seating section for the evening
• Questions about your account manager
• Have an urgent matter and can’t get a hold of your account manager
• Make a payment on your account
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Community Relations
The Tampa Bay Lightning Community Relations Department aims to lead
by example, inspire others, and offer hope to those less fortunate in
order to create a lasting impact in the Tampa Bay community. This will be
accomplished through the donations of in-kind merchandise, lending time
and resources to local non-profit organizations and through programming
in Bay area schools, hospitals and the military.
C.H.A.R.G.E. Program
C.H.A.R.G.E. - Contributing Hours Across our Region through our
Generous Employees, is Tampa Bay Sports & Entertainment’s employee
volunteer program. Its objective is to have the Lightning/Storm Family
C.H.A.R.G.E. throughout the Tampa Bay community volunteering a
minimum of 4,000 hours at various non-profits each year. Each month,
without fail, the C.H.A.R.G.E. Committee will sponsor a volunteer event
in the community to demonstrate the importance of giving back.
In-Kind/Charitable Merchandise Donations
The Tampa Bay Lightning is delighted to support a wide range of
charities and community organizations each year through the donations
of in-kind merchandise. The team takes pride in being able to provide
fundraising support to non-profit groups all while strengthening
relationships across the community. Each year the Bolts are asked to
support thousands of worthwhile charitable events via the donations of
in-kind merchandise. Donation requests can be made through an online
request form at www.tampabaylightning.com, by clicking on the
“In-Kind Merchandise Donations” link under the “Community” tab.
Most of these programs are free of charge or may be used as fund-raising
opportunities for local nonprofit organizations, youth groups and educational
programs. These programs reach thousands of children of all ages through
hundreds of events each year.
The Lightning continue to support several Florida youth hockey events.
They include the Statewide Amateur Hockey of Florida (SAHOF) High
School Championships, the SAHOF High School All-Star game and the
Team Florida Chicago Showcase team.
If you are interested in learning more about these programs, please
contact the Lightning Community Hockey Initiatives Department at
813.301.6500.
Concessions
On every level of the St. Pete Times Forum, there is a wide array of
concessions stands offering appetizing food and beverage options.
If you have questions or concerns, call 813.301.6904.
Concierge Locations
Our all new concierge will assist our guests with an array of services.
Concierge desks are located at the Executive Suite entrance, on both
the east and west side of the Executive Suite level (level 5), the XO
Communications VIP Club, and at section 204 of the Club Level (level 4).
Community Hockey Initiatives
In a continuing effort to reach out to the community and grow the game of
hockey in the Tampa Bay area, the Lightning has created several programs
under the Community Hockey Initiatives umbrella. These programs include
Street Lightning and Rink of Dreams, the Outback Intermission Challenge, the
Tampa Bay Lightning Clinic Program, Hockey and Heels/Hockey 101 and the
Subway Kid’s Ice Crew.
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Directions to St. Pete Times Forum
Corporate Partnerships
The Tampa Bay Lightning, Tampa Bay Storm and St. Pete Times Forum
provide an impactful platform to engage your brand with a diverse and
passionate consumer audience with a variety of promotional opportunities
and customized marketing solutions. By understanding your goals and
objectives, we’ll tailor a sponsorship program that delivers ROI and
increases your business.
• State-of-the-art arena branding
• Unique experiential promotions
• In-arena and market activation platforms
•Electronic and print media
• Television and Radio
•Digital and Social media
• Community Programs
• Loyalty and Hospitality
• Measurement and ROO Analysis
Any damaged or defective merchandise purchased can be returned or
exchanged at the Lightning Locker within 30 days of purchase with
receipt. Any non Lightning event purchases are final and non-refundable.
St. Petersburg
Take I-275 North to Exit 44 (Ashley Drive), to Jackson, left on Jackson to
Morgan. Right on Morgan to Channelside Drive.
Clearwater, Largo, Palm Harbor, Tarpon Springs, Oldsmar
Take SR-60 (Gulf to Bay/Courtney Campbell) to I-275, North on I-275
to Downtown East/West Exit 44, Ashley Street to Jackson. Left on
Jackson to Morgan. Right on Morgan to Channelside Drive.
Citrus Park, Town & Country, Pasco County, Spring Hill
Take Veterans Expressway (SR 589) South to I-275. North on I-275 to
Exit 42 (Armenia Ave), South (right) on Armenia to Platt Street, left on
Platt. Platt turns into Channelside Drive.
North Tampa, Ocala, Gainesville, Land O Lakes, Zephyrhills
Take I-275 South to Exit 45A (Downtown East/Jefferson), South on
Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on
Morgan to Channelside Drive.
Orlando, Lakeland, Plant City, Daytona, Jacksonville, Polk County
Take I-4 West to I-275 South to Exit 45A (Downtown East/Jefferson),
South on Jefferson to Whiting Street. Right on Whiting Street to
Morgan. Left on Morgan to Channelside Drive.
Bradenton, Sarasota, Venice, Ft Myers, Ft Lauderdale, Miami, Naples, Port Charlotte
Take I-75 North to SR-60 Exit 257 toward Brandon, merge onto SR-60
on the Left towards Tampa, SR-60 turns into Channelside Drive. Follow
Channelside Drive to Old Water Drive. Left on Old Water Drive.
Brandon, Vero Beach, Palm Beach, Gibsonton
Take SR-60 (Adamo Drive) West to Channelside Drive, South on
Channelside Drive to Old Water Drive, left on Old Water Drive.
Designated Driver Program presented by Bud Light
and the Florida Department of Transportation
From the LeeRoy Selmon (Crosstown) Expressway Eastbound:
I-75 North to Exit 256 (LeeRoy Selmon Expressway.) Use Exit 6-B
(Channelside area). At end of ramp, head East on Channelside Drive.
For more information on Corporate Partnerships and Advertising
Opportunities with the Lightning, Storm and St. Pete Times Forum, please
call 813-301-6500 or visit www.tampabaylightning.com/partnerships.
Credit Card Policy
The St. Pete Times Forum honors Visa, MasterCard and American Express.
Damaged Merchandise
See “Good Sport Designated Driver Program presented by Bud Light and
the Florida Department of Transportation”
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From the LeeRoy Selmon (Crosstown) Expressway Westbound:
Use Exit 9, (22nd Street); at bottom of ramp, turn right onto 22nd Street; go
a short distance to Adamo Dr. (Route 60). Turn left (West) onto Adamo Drive.
At the traffic light under the overpass, follow left curve (Adamo Dr. becomes
Channelside Dr.).
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Disabled Drop Off
East Club Deck
For your convenience we have a disabled drop-off and pick up area. Guests can
be dropped off or picked up in the Paradise Limousine 15 Minute Circle located
on the north side of the building along Channelside Drive. For those who have
trouble getting around, the 15 Minute Circle is located just yards from the ADA
entrance and elevator.
Located on the 4th floor of the St. Pete Times Forum behind section 213.
The East Club Deck is outdoor area where smoking is allowed on game nights.
Distribution of Materials
The St. Pete Times Forum does not allow unauthorized distribution
of materials on St. Pete Times Forum property. If you have interest
in marketing and advertising opportunities contact the Corporate
Partnerships department.
Donations Requests for Tampa Bay Lightning Items
Elevators
The St. Pete Times Forum has six (6) guest elevators for use during an event.
• There is the ADA elevator on the NW corner of the building and has access to all public areas
• There are two (2) VIP West Elevators on the West side of the building that access the 100 level, 200 level and the Suite Level
•There is the Small Freight Elevator on the SW corner of the building and has access to all public areas
•There are two (2) VIP East Elevators on the NE side of the building that access the 100 level, 200 level and the Suite Level
End Times
Tampa Bay Lightning games generally last two (2) to three (3) hours.
Door Opening Times
Door opening times may vary depending on the type of event. Normally
doors will open for a Tampa Bay Lightning game 90 minutes prior to the
start of the game. Doors for PNC Bank Club, VIP Club and Suite guests
will open 2 hours prior to the start of the game. Tampa Bay Storm games
will normally open doors 90 minutes prior to the game. Please check our
website or call for door times for all other events.
Dress Code
The St. Pete Times Forum asks all guests to be appropriately dress for all
events. In our premium seating areas guests are encouraged to dress in
business casual attire, not excluding Tampa Bay Lightning and Tampa Bay
Storm merchandise.
Drop Off and Pick Up Points
E-Mailing Tickets
In your Lightning Account Manager the ticket forwarding feature allows you
to e-mail tickets to friends, family or clients when you can’t attend a game.
Simply log into “My Lightning Account” and select the ticket or group of tickets
you wish to send. Enter the recipient’s information and select forward.
Emergency Guest Contact Information
The best way to be contacted during an event at the St. Pete Times Forum is
to set your cell phone to vibrate. We do not page guests during an event. Our
Security Office can be contacted at 813-301-6770. Your section, row and seat
number will be needed to contact you in the case of an emergency.
Emergency Evacuation
Guests can be dropped off or picked up in the Paradise 15 minute parking
circle located on the north side of the building along Channelside Drive.
In the event of an emergency, the St. Times Forum staff will provide
instructions and direct guests to the closest emergency exit.
Please follow the instructions of the staff and proceed in a calm and
safe manner. Guests should use the stairwells as a means of evacuation.
Elevators and escalators may not be working at the time of an evacuation.
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Escalators
Executive Suites
The St. Pete Times Forum has three (3) escalators for use during an event.
• There is an escalator just inside the Club entrance that will take you to the 200 level
• There is the North escalator across from section 108 that will take you to the 300 level and the South escalator across from section 124 that will also take you to the 300 level
Enjoy world class, sold out concerts, family shows, Tampa Bay Lightning
hockey games and Tampa Bay Storm football games in style in the comfort
of your own luxury suite at the St. Pete Times Forum. There is no better way
to spend quality face-to-face time with your top clients, employees or relax
with family and friends, than in an executive suite. Our newly renovated
suites are available on an individual night rental basis or through our costeffective suite share program. (Annual basis?) - SG
Event Setup
The St. Pete Times Forum has six (6) guest elevators for use during an event.
• Eighteen (18) tickets to all events (option to purchase additional tickets)
• Three (3) VIP parking passes •Personal concierge service to cater to your event night needs
•Option to pre-order food and beverage at a discounted price
•5-star menu items
•Expanded wine list
•Point system for suite catering
•Wet bar
•Refrigerator
•Two large flat screen televisions with cable
•Wireless internet connection
•Access to exclusive lounges and bars
End Stage – 13,000 to 15,000 seating capacity
Half House – 10,000 seating capacity
Blue Line Theatre – 3,000 to 6,000 seating capacity
Center Stage – 19,000 seating capacity
Ice Hockey – 19,500 seating capacity
Basketball – 17,000 seating capacity
Arena Football – 15,000 seating capacity
For more information call the Tampa Bay Lightning Executive Suite
Department at 813-301-6800.
Family Restrooms
For your convenience the St. Pete Times Forum has two family restroom
facilities; located behind sections 208 & 326. The family restrooms are
equipped with all your standard toiletries and include a baby-changing table.
Fan Comments
We want to hear from YOU! Visit the Lightning website and send us an
email by clicking on the “Contact Us” link at the bottom of the page. You
may also contact the Lightning by calling the Client Services Department
at 813-301-6800.
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FAN FEST ON THE PLAZA
First Aid
The “Fan Fest” at the St. Pete Times Forum’s newly renovated main entrance
plaza gives fans a place to meet, gather and relax before the game. There
they can enjoy live music and interactive games, go inside Rolling Thunder
(the Bolts’ mobile trailer), enter to win prizes in a variety of contests, meet the
Thunderbug and the Lightning Girls, and enjoy food and drink specials. You
might also see and take part in SUNSports Lightning Live pre-game television
show. It’s a free show before the show as we count down to face off.
In the case of an emergency, we have two (2) First Aid rooms located at
the St. Pete Times Forum; one across from section 112 and one across from
section 312. Medical services are provided by the Tampa Fire Department.
If you are unable to reach one of these areas please notify the nearest
St. Pete Times Forum employee for assistance.
Fan Mail
Your interest in the Tampa Bay Lightning and its players is important to us and
these guidelines will better help your chances for a response and allow more
requests to be fulfilled.
The autograph request guidelines are as follows:
• Players will only sign one item per request.
• A self-addressed stamped envelope (SASE) must be provided to help ensure a response. Items without proper return postage
will not be returned. •Forms of return postage such as postage coupons or money (cash or check) will not be accepted. If cash or check is sent,
it will be donated to the Lightning Foundation. Return postage should consist of stamps from your native country.
•Do not send items for multiple players in the same envelope.
•Players will not be able to personalize any autographs.
•Please do not send letters to players during the months of April, May, June, July or August as they are on vacation for the off-season.
•It is highly recommended that you refrain from sending any items of importance or value.
Tampa Bay Lightning fan mail can be addressed to the individual
players and should be mailed to:
Player Name
Tampa Bay Lightning
Tampa, FL 33602
Guests may not bring food and/or beverage into the St. Pete Times Forum,
at any time except for medical purposes. Guests must dispose of the unauthorized items prior to entrance into the St. Pete Times Forum.
Guests with specific/special dietary needs due to medical conditions or
religious requirements should contact the St. Pete Times Forum at
813-301-6545.
Full Season Ticket Member Jersey
Full season ticket holders will receive replica home game jerseys equipped
with a microchip technology; that will allow a discount of 35% off all
merchandise and 25% off all concessions purchased at the St. Pete Times
Forum during Tampa Bay Lightning games. Season ticket members receive
an equal number of jerseys as number of full season tickets, with a max
of six.
Lost or stolen Jerseys will be replaced at a $150.00 fee. Please have
the primary account member contact the Client Services Lounge at
813.301.6800 or your Client Sales Manager to coordinate a replacement.
FrankCrum Club
Located on the Club Level at section 203, accommodates 30-65 people and
includes all-inclusive buffet, beer, wine, and soda. All the amenities of an
executive suite with more space and a great view of the game! Includes
meet & greet with Lightning Alumni member. For more information or to
book your group call your client sales representative or 813.301.6900.
Game Date and Time Change
The complete Tampa Bay Lightning schedule can be found at
www.tampabaylightning.com. Any game date or time changes will be
updated when necessary.
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Food and Beverage Brought to St. Pete Times Forum
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Game Length
Group Tickets
Tampa Bay Lightning games are always 3 equal 20 minute period separated
by 2, 15 minute intermissions. In the event of the score being tied at the end
of regulation a 5 minute overtime period is played. If score remains tied after
overtime a best of 3 shootout is conducted. On average a Tampa Bay Lightning
game will last between 2 – 3 hours but times will vary from game to game.
Are you part of a local organization looking for a night out to celebrate? Are
you looking for a great incentive for your staff? Or do you just need a night
out with the rest of your family and friends? From dentists to churches to
scouts; we’ll specifically tailor an event to fit your group needs. Groups of 15
or more save big so gather up your friends, family and co-workers for a night
of great NHL action! We can customize a special package for your group
regardless of the occasion. Group events are also advertised in the Season
Ticket Member Newsletter throughout the season. Call our Group Sales line
at 813-301-6900 to book your group night with the Lightning!
Game Worn Jerseys
Please see the NHL’s Game-Worn Jersey Authentication Program by visiting
www.nhl.com or visit the MeiGray Group at http://www.meigray.com/.
About The MeiGray Group
The MeiGray Group Game-Worn Jersey Authentication Program
(meigray.com) individually numbers, security-tags and markets the
game-worn jerseys for 17 NHL clubs. MeiGray has partnered with
the NHL since October 2002 in the NHL-MGG Game-Worn Jersey
Authentication Program. Since its introduction the NHL-MGG GameWorn Jersey Authentication Program has donated more than 2,000
game-worn jerseys to its member teams and their charitable foundations
throughout North America.
All Full Season Ticket Members will receive a guaranteed giveaway card
with their season tickets; one card for every 2 full season tickets. Please
hold onto this card throughout the season. You will be entitled to giveaways;
these dates will be listed on your giveaway card. You will have 30 days to
obtain your giveaway. After 30 days we cannot guarantee you this item.
Please present your Guaranteed Giveaway Card at the MetroPCS Lounge
to receive your game day gift.
Guest Services
Gift Cards
St. Pete Times Forum and Tampa Bay Lightning Gift cards can be used on
food, beverage and merchandise at St. Pete Times Forum concession stands,
restaurants and retail stands. All gift cards have an assigned value and
expiration date. Standard expiration date is the final game of the Tampa Bay
Lightning regular season.
Glitz & Sticks
“See Lightning Foundation”
Good Sport Designated Driver Program presented by
Bud Light and the Florida Department of Transportation
The Designated Driver program is designated to reward those fans who
decide not to drink for the safety of their friends and family. Each time you
attend an event at the St. Pete Times Forum your designated driver can visit
Guest Services across from section 101 to receive a FREE Designated Driver
souvenir cup, which is good for unlimited fountain sodas and a chance to
win an autographed jersey.
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Guaranteed Giveaway Card
Guest Services is located on the main concourse across from Section.
Guest Services Representatives are available to assist you with any needs
on game and event nights. Please stop by at any time for information
regarding St. Pete Times Forum events, directions, or assistance involving
the programs listed below. There are also Guest Services Representatives
located throughout the arena.
• Designated Driver
• Medical Assistance (located at 112, 312; provided by Tampa Fire Rescue) •Wheelchair Escorts
•Family Restrooms (located at 208 & 326)
•Disabled Drop-Off
•Tag-A-Kid
•Item Check-In Area
•Assisted Listening Devices
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History
St. Pete Times Forum History
Ground broke on the St. Pete Times Forum in 1995 with the building officially
opening in 1996. Though the first event at the Times Forum was the Royal
Hanneford Circus, the first Lightning game was played on October 20, 1996, a
5-2 win over the New York Rangers. Since dropping the puck for the first time,
the Bolts have gone on to raise multiple banners to the rafters, including the
2004 Stanley Cup Championship, 2004 Eastern Conference Championship, as
well as 2002-03 and 2003-04 Southeast Division Championships.
Tampa Bay Lightning History
Founded by Hockey Hall-of-Famer Phil Esposito, the Lightning was named
after Esposito watched a storm roll in over Tampa Bay. On December 6, 1990,
the NHL announced that Esposito’s vision would become reality and that the
Lightning would begin play for the 1992-93 season. On October 7, 1992, at
the Florida State Fairgrounds Expo Hall, the Lightning dropped the puck on the
franchise with a 7-3 win over the Chicago Blackhawks that featured four goals
by Chris Kontos, a team record that still stands today.
The arena, also home to the Arena Football League’s Tampa Bay Storm, has
hosted numerous high-profile events including the 1999 NHL All-Star Game,
the 2007 ACC Men’s Basketball Tournament, the 2008 NCAA Women’s Final
Four, the 2009 SEC Men’s Basketball Tournament, a rally for then-presidential
candidate Barack Obama and more. The Times Forum is scheduled to host the
2012 Republican National Convention in August as well as the 2012 NCAA
Men’s Hockey Championship, the Frozen Four (April). It is annually named
as one of the busiest venues in North America by Pollstar and other leading
venue publications. The building serves as the centerpiece of downtown
Tampa’s Channel District which includes numerous hotels, restaurants and
nightlife options.
The team moved from Expo Hall to the Thunderdome in downtown
St. Petersburg (now Tropicana Field) on July 20, 1993. On October 9, 1993
the Lightning set a NHL single-game attendance record when 27,227 fans
attended the first regular season game at the new dome against the Florida
Panthers. Tampa Bay made its NHL Stanley Cup Playoffs debut there in 1996,
taking on the Philadelphia Flyers in the Eastern Conference Quarterfinal.
The Lightning eventually lost the hard-fought series in six games. The Bolts
moved into the new St. Pete Times Forum (then known as the Ice Palace) in
downtown Tampa for its next season.
During the summer of 2011, the publicly-owned St. Pete Times Forum
underwent a $40 million transformation that was privately funded by Tampa
Bay Sports and Entertainment owner and chairman Jeff Vinik. The building
boasts 69 executive suites - 20 on the lower level and 49 on the upper level.
There is a newly renovated, open-air box office, new seats with cup holders,
performance stage with a massive pipe organ as well as a signature outdoor
paradise deck overlooking downtown Tampa. The capacity at the St. Pete
Times Forum ranges up to 21,000 depending on the event.
It would take a few years for Tampa Bay to again get a taste of the postseason, but in 2002-03 the Lightning captured their first Southeast Division
title. That year the Lightning went on to defeat the Washington Capitals
in six games in the Conference Quarterfinal for what was the franchise’s
first series win. Despite a loss to the eventual Stanley Cup Champion New
Jersey Devils in the second round, the seeds were sewn for future success.
The next season Tampa Bay had the best campaign in team history, posting
a 46-22-8-6 record with 106 points and a second consecutive division
championship. But it was what happened in the postseason that became the
franchise’s crowning achievement. Following a 23-game gauntlet against
some of the NHL’s best teams, the Lightning captured the organization’s first
Stanley Cup Championship on June 7, 2004 on home ice with a 2-1 win in
Game 7 against the Calgary Flames.
Complete with a new owner and vision, a transformed Lightning team
played to within one game of the Stanley Cup Final in 2011, Jeff Vinik’s first
full season as owner and chairman. That team tied the franchise record for
wins in a season with 46 and was second for points with 103. The Lightning
now look toward the future with a rejuvenated fan base and heightened
expectations.
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Hockey Camps
Inclement Weather Policy
See “Youth Hockey”
If a St. Pete Times Forum event is postponed or cancelled due to inclement
weather, please visit the St. Pete Times Forum website for current information
or call the McDonald’s Ticket Office at 813-301-2500.
Hosting an Event
Go to the website www.sptimesforum.com and under the drop down for
“Arena Info” go to “Booking information.” Click on “Download Forum
Booking Information” below to download the Forum Rental Information,
which contains material such as Booking Procedures, Rental Rates and
Building Information.
If you are interested in the possibility of booking an event, call XXXXXXXXXX
or send the Booking Application located in the “Forum Rental Information”
to the St. Pete Times Forum.
Send Booking Application:
By Fax to 813-301-1494
or By Mail to Attention: Elmer Straub
St. Pete Times Forum
Tampa, Florida 33602
Hotels
Embassy Suites and Marriott Waterside are proud partners of the Tampa
Bay Lightning and St. Pete Times Forum. Both properties are located within
walking distance of the arena and offer exceptional accommodations and
services. For more information, please contact:
Interpretive Services
If you are in need of interpretive services for a concert or event call
813.301.6700 to coordinate.
Intoxicated Guests
The St. Pete Times Forum reserves the right to deny entry to any guest that
appears to be under the influence of drugs and/or alcohol. An intoxicated
guest may also be ejected from the venue if they are showing signs of
impairment due to drugs and/or alcohol.
In-Game Equipment
Pucks that enter the stands may be kept by the guest that catches the
puck. While protective netting is set up at each end of the rink, pucks may
still go into the crowd. Pucks can cause serious injuries, so please stay
alert at all times. Please notify a Guest Services member if you are hit or
hurt by a puck.
In-Kind/Charitable Merchandise Donations
Job Opportunities
Embassy Suites Downtown
813-769-8300
www.tampadowntown.embassysuites.com
See “Career Opportunities”
Marriott Waterside
813-221-4900
www.marriott.com
See “Thunderbug Kids Club presented by Subway”
Lowes Don CeSar
727.360.1881
www.loewshotels.com/en/Don-CeSar-Hotel
Located on the West Plaza of the St. Pete Times Forum. The Kids Zone
is open three hours prior to every Tampa Bay Lightning home game and
closes at puck drop. The Kid Zone offers several inflatable games
appropriate for kids age 5-16.
Kids Zone
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Kids Club
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Level Names and Numbers
Event Floor – Level 1
Administration/Offices/Ticket Office – Level 2
Promenade Level – Level 3
Club Level – Level 4
Executive Suite Level – Level 5
Terrace Level – Level 6
Press Box – Level 7
Lightning Community Heroes
“LIGHTNING STRIKES”
2011-12 marks the first season of the “Lightning Strikes.” Installed in the
northwest and southeast endzones, two identical 25’ tall Tesla coils now
loom over the Bolts Nation…ready to bring our Lightning out to the ice and
celebrate goals with authentic, indoor lightning.
Each coil will throw lightning 25’ in two directions – a total of 100’ of high
voltage fun.
It’s estimated be the largest amount of indoor lightning throw…in the world!
Lightning Foundation
The Lightning Foundation is dedicated to investing its resources and leadership
for the enrichment of the people of Tampa Bay, focusing on meeting basic
human needs and enhancing lives. The foundation organizes and executes a
number of fundraisers throughout the year, as well as aiding in the efforts of
charitable organizations throughout the state of Florida. For information on the
Lightning Foundation please visit www.tampabaylightning.com and click on
the “Community” tab.
Glitz & Sticks
Glitz & Sticks, a Celebrity Casino Evening, serves as the Lightning
Foundation’s annual hallmark event, with proceeds benefitting the
Tampa General Hospital Foundation and the Lightning Foundation. Glitz
& Sticks guests enjoy dancing, entertainment, distinct live and silent
auctions and gourmet delicacies, all while the Lightning players deal
to guests and fans in a variety of casino-style games.
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The Lightning Community Hero Program
The Lightning Community Hero Program is an exciting concept that
celebrates the community’s heroes in a unique and electrifying way.
Throughout each of the team’s 41 regular season home games in
2011-12, the Lightning will honor a community hero and also award
$50,000 to an eligible non-profit organization representative of that
hero’s cause. Over the course of the season, a total of $2,050,000 will
be handed out to worthy community causes. Fans are encouraged to
log on to http://tampabaylightning.com/heroes to receive additional
details about the program, as well as to nominate deserving individuals
who are making the Tampa Bay area a better place to live, work and
play.
In-Game Silent Auctions
The Lightning Foundation will conduct a live, in-game silent auction
at section 128 every evening (home game night). These one-of-a-kind
silent auctions will feature dynamic sports memorabilia from not only
your favorite members of the Tampa Bay Lightning, but other stars
in the sports world, past and present. All proceeds will benefit the
Lightning Foundation and its youth hockey outreach programs.
Sled Hockey
A unique program that is only five years old and already making large
strides to grow the sport and to reach out to as many interested
athletes as possible. As a supplement to numerous monthly practices
and scrimmages at the St. Pete Times Forum, the Lightning Sled
Hockey Team, funded through the Lightning Foundation, participates in
a national tournament each spring.
Tampa Bay Lightning License Plates
Your license to promote youth and sports in Florida is as near as your
local motor vehicle tag agency office. The Florida Sports Foundation
and the Tampa Bay Lightning encourage you to purchase the specialty
tag of the Bolts. Proceeds from the additional $25 tag fee directly
support the Lightning Foundation and the development of major and
regional sports events throughout Florida.
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Lightning Girls
See “Lightning Vision Cast”
Lightning License Plate Reward
If you have a Tampa Bay Lightning license plate and you are a Lightning
Season Ticket Member, bring a copy of your 2011 or 2012 Florida vehicle
registration and a photo I.D. to the MetroPCS Client Services Lounge. You
will receive a $50 Forum Funds card to use throughout the St. Pete Times
Forum on food
Lightning Locker Room
Lightning Locker is the official team merchandise store of the Tampa Bay
Lightning and is located XXXXXXXXXXXX
Hours of operation are:
Monday through Friday - 9am to 6pm
Weekday games - 10am until start of the game
Weekend games - 12pm until start of the game
The Lightning Locker location at section 126 is open during all Lightning
home games.
You can also purchase official Tampa Bay Lightning online from NHL.com.
Lightning Service Team
Brad Lott
Executive VP, Service and Operations
813.301.6602
[email protected]
Ryan Bringger Senior Director, Business Development
813.301.6656
[email protected]
Mary Milne VP, Operations
813.301.6762
[email protected]
Behn Custard Director of Group Sales
813.301.6755
[email protected]
Courtney Simons
VP of Partnership Activation and
Suite Services
813.301.6855
[email protected]
Ryan Cook Director of Inside Sales
813.301.6819
[email protected]
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Client Sales & Service
Ryan West
Senior Director of Sales
813.301.6851
[email protected]
Dan Schlindwein Client Sales Manager
813.301.6511
[email protected]
Lakisha Sharpe Manager of Client Services
813.301.6767
[email protected]
Shannon Dixie Client Sales Manager
813.301.6614
[email protected]
Thomas Gregory Assistant Manager, Client Sales
813.301.6518
[email protected]
Jonathan Allen Client Sales Manager
813.301.6587
[email protected]
Justin Versaggi Client Sales Manager
813.301.6723
[email protected]
Andrea Khanzadian Client Services Manager
813.301.6894
[email protected]
Vince Massi Client Sales Manager
813.301.6713
[email protected]
Daniell Lail
Client Services Coordinator
813.301.6642
[email protected]
Jeff Terry
Client Sales Manager
813.301.6653
[email protected]
Elyse Hopkins Client Services Coordinator
813.301.6887
[email protected]
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Lightning Service Team (continued)
Lightning Vision Cast
Event Operations
Todd Perruccio
Front of House Manager
813.301.6508
[email protected]
The Lightning’s game-night presentation engages our fans through a collection
of talented individuals. Here is our cast:
Nick Byer Guest Services Manager
813.301.6754
[email protected]
Tripp Turbiville Event Operations Manager
813.301.6545
[email protected]
Executive Suites
Amanda Graul
Director of Executive Suite Services
813.301.6854
[email protected]
Ashley Desper Suite Service Manager
813.301.6797
[email protected]
Toni Angeli Executive Suite Specialist
813.301.6582
[email protected]
Lightning Vision
Lightning Vision is a phrase with two meanings.
Firstly, Lightning Vision is the high-resolution, center hung video board
measuring 27 feet high and 15 feet wide. Included under the Lightning
Vision banner is the system of 360 LED digital displays, and 9 new-for-2011
LED fascia displays and in the four quadrants of the main concourse.
Secondly, Lightning Vision comprises the crew of producers, editors,
videographers, graphic designers, performers and production crew who
both create and technically support the presentation of the vast variety of
game presentation elements such as: video features, highlights, replays,
prompts, pre-game intros, live performances and more at our Bolts home
games and a number of St. Pete Times Forum events.
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Paul Porter: Paul Porter returns for his 18th season as the PA
announcer for the Tampa Bay Lightning. A long-time radio presence in
Tampa Bay, he is currently the morning update sports anchor for Talkradio
860 WGUL in Tampa and hosts a weekly radio program on Saturday
mornings. Area sports fans can also find Paul serving as the in-arena
voice and AFL’s Tampa Bay Storm and the NBA’s Orlando Magic.
Brittany Zion: Brittany returns for her 3rd season as the in-game
host for the Lightning. In addition to hosting a variety of promotions
and presentations on the ice, in the stands and pre-game on the Plaza,
Brittany can also be seen emceeing watch parties and a handful of
Lightning community events. Additionally, Brittany hosts a number of
web video features at tampabaylightning.com.
Ray Horsley: Ray begins the 2011-12 season as the Lightning’s firstever performer at the controls of the new terrace level Walker Custom
Theatre Organ. An accomplished musician, Ray brings to the Lightning
game night over thirty-five years of organ performance experience, and
thirty years experience entertaining audiences of all kinds from piano
bars to casinos to concert halls. He also may be the nicest guy you’ll
ever meet.
Welcome “Lightning Ray!”
Bolt Brigade: The Bolt Brigade is the Lightning’s in-game interactive
team. They help with on-ice contests and in-stand promotions, allimportant t-shirt launches, pre-game staging and skating, and can be
seen engaging with fans on the Plaza and selecting contest participants.
The Bolt Brigade can also be found in the community at Lightning watch
parties, parades, and many other events where a touch of energy is the
call. To bring the Bolt Brigade to an event, please e-mail
[email protected].
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Lightning Vision Cast (continued)
Lightning Girls: The Lightning Girls serve as the team’s ambassadors,
creating enthusiasm and support for the home team at a number of
Lightning events and community events throughout the Bay Area all year
long. On game nights, you can spot the Girls greeting fans at our main
entrance pre-game, signing autographs and taking pictures with fans,
and of course, cheering along with our fans in the stands during the
hockey contest.
To bring the Lightning Girls to an event, please log on to
tampabaylightning.com, and find the Lightning Girl appearance request
under “Fan Zone.”
Thunderbug presented by Florida Central Credit Union:
Lightning’s official mascot since 1992 and can always be spotted
having fun with our fans at Bolts home games. When he’s not meeting &
greeting fans on the plaza and roaming the stands & leading the crowd
in cheers at hockey games, “Bug” can always be found representing the
Lightning and bringing smiles to over 200 Bay Area community events
annually – from charity events to school appearances, corporate shindigs
to private parties, and everything in-between.
If you’d like Thunderbug to strike at your next big event, please log on
to tampabaylightning.com, and find the Thunderbug appearance request
under “Fan Zone”
The “Music Man:” Sean Bolvelsky returns for his 15th consecutive
season as the Lightning’s music man behind the scenes, collecting and
playing all the pre-recorded music you’ll hear during a Bolts game.
Sean also is the in-bowl music director for the NFL’s Tampa Bay Buccaneers and has also performed at the 2010 Winter Olympics.
If you have lost an item at the St. Pete Times Forum, visit Guest Services
across from section 101. You may also call 813-301-6502 during business
hours to see if your item was turned it to our staff.
Lost or Stolen Tickets
Only the primary or secondary account member is allowed to reprint any
tickets that are lost or stolen. Please go to the MetroPCS Client Services
Lounge with a photo I.D. and we will be happy to assist you, or visit your
Lightning Account Manager at wwww.tampabaylightning.com and reprint
your tickets from home.
Please note: When a ticket is re-printed the original tickets barcode is
voided and will not be valid for entry to that specific game.
Mascot
See “ThunderBug”
Media Access
Media requesting accreditation for specific sporting events should contact
the respective teams directly. Please note that each team has separate
credentialing criteria. For Tampa Bay Lightning credentials, please contact
Nick Colelli at [email protected]. For Tampa Bay Storm credentials,
please contact Jim Robinson at [email protected].
Media requests for non-sporting events can be made by contacting
Jessica Eckley of the St. Pete Times Forum’s marketing department at
[email protected].
Medical Emergencies
Little Caesars Pizza
Little Caesars Pizza is the official pizza of the St. Pete Times Forum and the
Tampa Bay Lightning. Inside the St. Pete Times Forum you can find Little
Caesars Pizza stands in sections 115, 210 and 325.
Lost or missing individual
Contact your closest guest services representative or visit guest services
across from section 101.
Also see “Tag-A-Kid”
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Lost and Found
See “First Aid”
Membership Card
As a Season Ticket Member, you receive the best deals, perks, and incentives!
Make sure to hold on to your membership card in order to take advantage
of exclusive Season Ticket Member events and promotions throughout the
season.
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Merchandise
My Lightning Account
Tampa Bay Lightning merchandise can be purchased at various Lightning
Locker retail stands that are located on each level of the arena. All team
shops will offer a variety of licensed Tampa Bay Lightning products,
including custom jerseys, men’s, women’s and youth apparel.
For shipping and mail order options, please call 813-301-6940.
My Lightning Account is your one-stop shop for all online account
management! You are able to manage your tickets online and make the
most out of your season ticket investment. Renew and pay your season
ticket invoice, edit and update your account contact information, forward
tickets via e-mail, reprint lost/stolen tickets, post tickets for sale, donate
tickets to the Lightning Foundation, purchase additional regular season
tickets, access regular and post season ticket presales.
Visit tampabaylightning.com and click on “My Account Manager” to
access your account.
MetroPCS Client Services Lounge
The MetroPCS Client Services Lounge is an exclusive area for Season Ticket
Members to meet their account manager, pick up tickets, or get answers
to your questions. It’s located inside the McDonalds Ticket Office at the
St. Pete Times forum. Contact us by phone at 813-301-6800 or by email at
[email protected].
Hours of Operation:
Non-Game Days: Monday - Friday 9am - 5pm
Game Days:
Through the end of the second intermission
McDonald’s Ticket Office
The McDonald’s Ticket Office is located on the west side of the
St. Pete Times Forum. For any questions regarding event information and
to reach the McDonald’s Ticket Office, call 813-301-2500 or e-mail them at
[email protected].
Hours of Operation:
Game Days
Mon - Fri 9:00am - 30 minutes after the game
Sat
9:00am- 30 minutes after the game
Sun
9:00am - 30 minutes after the game
Non Game days
9:00am – 5:00pm
9:00am – 2:00pm
Closed
Mr. Empanada
Enjoy an empanada, Cuban sandwich or other Latin cuisine at the
Mr. Empanada stand located on the Promenade Level at Section 109.
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Ticket Forwarding *
This feature allows you to e-mail tickets to friends, family or clients
when you can’t attend a game. Simply log into “My Lightning Account”
and select the ticket or group of tickets you wish to send. Enter the
recipient’s information and select forward.
Ticket Reprint*
Reprint lost or stolen tickets from the comfort of your home or office.
Team Exchange*
As a Season Ticket Member you the ability to sell future games
though Team Exchange. Once you have sold your tickets, money will
be applied to your Lightning account to be used towards next season’s
tickets or additional Lightning regular season or playoff tickets.
Donate to the Lightning Foundation
If you have tickets that you can’t use or would just like to donate to a
good cause, you can now do so quickly and easily online. Simply log in
to “My Lightning Account” and select the ticket(s) you wish to donate,
and select “Donate Tickets.” Your ticket will be donated to the Lightning
Foundation. Please make donation 72 hours prior to game date.
*A $1 fee per ticket will be applied to ticket forwarding and ticket reprinting
transactions. Once a ticket has been forwarded, reprinted, sold via Ticket
Exchange or donated the original ticket is void and will not be valid for entry
to that specific game.
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National Anthem
For performers interested in singing “The Star Spangled Banner” and/or
“O’ Canada” at a Tampa Bay Lightning game, please send an a-capella
audio rendition of the performance as an e-mail video link or as an MP3
audio attachment, along with a short bio of credentials to:
[email protected].
• Fans who choose to consume alcohol must do so in a legal and responsible manner. Intervention with an intoxicated or impaired fan will be handled in a prompt and safe manner.
Alternately, a package containing a CD or DVD of the above materials may
be sent to “National Anthems” at the St. Pete Times Forum address.
• Fans may not engage in unauthorized commercial activity while on arena property.
NHL All-Star Balloting
• Violation of the Fan Code of Conduct may result in eviction from the arena without a ticket refund.
NHL All-Star ballots will be made available through guest service staff at the
St. Pete Times Forum during Lightning home games from approximately
November through January. The league also accepts votes at its web site,
NHL.com, which can be linked to through tampabaylightning.com.
NHL Fan Code of Conduct
• Fans shall comply with requests from arena staff regarding arena operational and emergency procedures.
The NHL and its Member Clubs thank you for adhering to the
provisions of the NHL Fan Code of Conduct.
North Party Suite
The National Hockey League and its Member Clubs are committed to
creating a safe and comfortable environment and enjoyable entertainment
experience. NHL fans have a right to expect an environment in which they
will be treated in a consistent, professional and courteous manner by all
arena, team and League personnel. The Players and Officials have the
same rights. Accordingly, fans are responsible for their own conduct.
Located on the north end of the executive suite level (attack end for hockey).
Accommodates 140 people and includes all-inclusive buffet, beer, wine, and
soda. Includes meet & greet with Lightning Alumni member.
For more information or to book your group, call your client sales
representative or 813.301.6900.
The following standards have been established with respect to fan conduct:
• Fans are entitled to enjoy the hockey experience free from disruptive or inconsiderate behaviors or unruly actions.
The St. Pete Times Forum is owned by Hillsborough County, but it is
managed and operated by Tampa Bay Sports and Entertainment, LLC, an
entity controlled by Lightning Chairman and Governor, Jeff Vinik.
• Fans may not interfere with the event and/or athletes in any manner.
Outback Steak House
• Fans shall refrain from using abusive language or obscene gestures.
You can find the Outback Steak House concessions stand on the promenade
level behind section 116.
• Fans may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the game.
• Fans are encouraged to report inappropriate behavior to arena staff.
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Operations
Outside Vending
The selling or sampling of merchandise, food, beverage, tickets or other
items on the property without written authorization by St. Pete Times Forum
management is strictly prohibited.
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10/17/11 6:20 PM
Oversized Vehicles Parking (Map)
PNC Bank Club
The “Fifteen Minute Circle” is located on Channelside Dr. East of Morgan St.
This area is used as a drop off and/or pick up area for all guests attending
an event at the St. Pete Times Forum. The left two (2) lanes are used as
Valet lanes for all hockey games and some other events. Please call for Valet
availability for any event..
Connect with clients and colleagues on a new level while you enjoy the
all-inclusive food, beer, wine, soda, plus parking. Game night out will take
on new meaning the minute you immerse yourself in the PNC Bank Club and
the all inclusive luxury it offers. The PNC Bank Club, located on the fourth
(4th) and fifth (5th) levels of the St. Pete Times Forum is accessible by PNC
Bank Club Members and Guests, VIP Row A and VIP Row B Members and
Guests.
Parking
Parking: Parking is available in a variety of lots surrounding the St. Pete
Times Forum. Prices will vary in each lot depending upon location and event.
For best information on parking visit the St. Pete Times Forum website for
details and directions.
Reserved and pre-paid parking is available for every event. To purchase and
reserve your parking, contact the St. Pete Times Forum at 301-6500 or visit
ticketmaster.com.
Bus Parking: Bus parking is available for every event. To reserve a spot
please contact the security office at 301-6770. Location and prices can vary.
Limo Parking: Limo parking is available on a case-by-case basis. To reserve a
spot, contact the security office at 813-301-6770.
Pocket Schedules
Pocket Schedules including the full Tampa Bay Lightning schedule and
basic pricing information are available at all St. Pete Times Forum sales
information booths, McDonald’s Ticket Office, MetroPCS Client Services
Lounge, Guest Services and Concierge desks.
Premium Seating
See “XO Communications Club”, “PNC Bank Club” and “Executive Suites”
Print At Home Ticket Delivery Method
See “My Lightning Account Manager” then “Ticket Reprint”
Pay Phones
There are no pay phones inside or outside the St. Pete Times Forum.
Phone Numbers
For a complete list of St. Pete Times Forum phones numbers visit
www.stpetetimesforum.com and click on “Contact.”
Playoff Priority
Full Season Ticket Members are guaranteed the same seats for the playoffs
as they have for the regular season.
21-Game Plan is guaranteed playoff seating in the same seat location
for 1st priority
21-Game Plan is guaranteed to receive a similar seat location for 2nd priority
10-Game Plan is guaranteed access to playoff tickets prior to the
general public
44
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10/17/11 6:20 PM
Promenade Level
Prohibited Items
To help ensure your safety the St. Pete Times Forum and the Tampa Bay
Lightning are preserving all current security measures. These procedures are
designed to help our fans have a safe and enjoyable visit to our arena. We
apologize for any inconvenience you may experience. Your safety is always our
first concern. Thank you for your patience and cooperation.
The Promenade Level, formerly referred to as the Plaza Level, is located on
the third (3rd) floor of the St. Pete Times Forum.
The following items will not be allowed at St. Pete Times Forum events:
• Paradise Cove Brew Pub
• Large bags, backpacks or wrapped packages
• Outback Steakhouse
• Cameras meeting designated event standards will be permitted, but camera bags will not be permitted
• Bad Juan Margarita Bar
• Binoculars are permitted. Binocular bags are not permitted
• Lightning Foundation
• Video or audio recording devices
• Guest Services
• Laser pointers
Points of Interest:
• New Grand Entrance
• Lightning Locker Room (Team Store)
Promotional Items
• Weapons of any kind
• Bottles, cans, or containers of any kind
• Sharp objects, sticks or poles of any kind
• Fireworks
For all upcoming promotions, check for updates on the Lightning website
as well as the Season Ticket Member weekly newsletter.
Protective Netting
Positioned at each end of the ice surface, the protective netting is designed
to create a safer viewing experience for guests. However, even with the
protective netting, puck can still leave the ice surface and enter the stands.
• Pepper spray or mace
• Food or beverage items
See also “In-Game Equipment”
• Rugs or controlled substances
• Chairs, folding chairs or any other type of individual chair for use
• Wrapped gifts
• Large banners or signs, banners or signs with objectionable language, banners or signs on a pole of any kind
Public Address Paging
The best way to be contacted during an event at the St. Pete Times Forum
is to set your cell phone to vibrate. We do not page guests during an
event. Our Security Office can be contacted at 813-301-6770. Your section,
row and seat number will be needed to contact you in the case of an
emergency.
Keep in mind, the St. Pete Times Forum will utilize a variety of search
techniques at all entry points. Thank you for your cooperation.
46
47
10/17/11 6:20 PM
Publications
Radio
Lightning and Storm game programs are available for free at all home games
at the St. Pete Times Forum. The Lightning also issues an annual glossy, fullcolor yearbook, which will be made available through the arena’s merchandise
stores. The St. Pete Times Forum produces a weekly electronic newsletter
available by email with all the latest concert, Lightning and Storm news. Fans
can sign up at www.sptimesforum.com. The Lightning also offer an electronic
newsletter entitled “The Insider” that runs during their season. To sign up, visit
www.tampabaylightning.com.
Re-Entry Policy
Public Telephones
The St. Pete Times Forum does not have any public telephones.
Public Transportation
There is a cab stand located 1 block west of the arena between the
Marriott Waterside and Embassy Suites Hotel. Cabs may also be found
in our Paradise 15 minute circle after Channelside Drive is re-opened
after an event.
Purchasing Tickets
St. Pete Times Forum tickets may be purchased at the following authorized
points of purchase:
You can catch all Tampa Bay Lightning games on the radio by tuning into AM
970 WFLA or by clicking the “Listen Live” button on the stations website,
970wfla.com. To listen to all the Lightning action on the radio while you
are inside the arena, tune into Dave Mishkin on 1620-AM. Ancillary Tampa
Bay Lightning programming and team updates will be available on AM 620
WDAE during the 2011-12 season.
The St. Pete Times Forum has a no re-entry policy. For emergencies and
special exceptions please visit Guest Services located across from section 101.
Recycling
The Tampa Bay Lightning Organization is dedicated to the sustainability
of the environment of the Tampa Bay Area. Our mission is to make the
Tampa Bay Area a better place to live, work and play for today’s and
future generations. Our organization is committed to doing everything we
can to reduce our environmental footprint and to encourage our fans to
do the same in their homes. Together we will make a difference in the
environment for today and tomorrow. Please ask any St. Pete Times Forum
staff member where you can recycle your plastic bottles, aluminum cans,
programs, etc.
• In person at the McDonald’s Ticket Office
Refunds or Exchanges
• At a Ticketmaster retail location
There are no refunds or exchanges on any tickets purchased for
St. Pete Times Forum games or events.
• By calling Ticketmaster at 800-745-3000
• Online at ticketmaster.com.
Questions, Comments, and Complaints
If you have any questions, comments or complaints please call Client
Services at 813-301-6800 or submit online at www.sptimesforum.com.
During games and events you can go to Guest Services located across
from section 101 or any concierge desk.
48
Tampa Bay Lightning ticket exchanges are available for Full and 21-Game
Plan Season Ticket Members.
See “Ticket Exchange Policy for Season Ticket Members” for more details.
Removal Policy
The St. Pete Times Forum reserves the right to remove any patron that is
deemed disruptive and/or abusive to other patrons, staff, players and/or
officials.
49
10/17/11 6:20 PM
Renting the St. Pete Times Forum
See “Hosting an Event”
Reporting St. Pete Times Forum Issues
Please notify any Guest Service team member if you need assistance with
any matter. You may also visit Guest Services located across from section
101.
Restaurant Reservations
See “Club Level Restaurant”
Rink of Dreams is your opportunity to play like the pros!
• Skate on the Tampa Bay Lightning ice.
• Simulates an NHL game day experience for you and your team
• Includes tickets to a Lightning game later that night
For more information or to book your team for Rink of Dreams call
Brian Boksen at 813-301-6704.
Rolling Thunder
The Tampa Bay Lightning is on the move. Follow our interactive mobile
marketing unit as we travel around the state. Come visit our photo station
and you could raise the Stanley Cup! For more information or to request a
Rolling Thunder appearance, go to rollingthundertour.com.
Restaurants
See “Club Level Restaurant”
Restrooms
Men’s and Women’s Restrooms are located at the following locations:
Promenade Level
103 Men’s
106 Men’s and Women’s
114 Women’s
118 Men’s
129 Women’s
Rink of Dreams
Terrace Level
306 Women’s
311 Men’s
321 Women’s
326 Men’s
328 Family Restroom
Schedule of Events
Check the website www.sptimesforum.com for the upcoming event
schedule along with www.ticketmaster.com to purchase tickets. Also, as
a Season Ticket Member you will receive a weekly newsletter containing
updates on future events.
Scoreboard Messaging
See “Lightning Vision”
Searches
The St. Pete Times Forum will utilize a variety of search techniques at all
entry points. Thank you for your cooperation. We hope you enjoy your visit
to our building
Club Level
208 Family Restroom
50
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10/17/11 6:20 PM
Seating Capacities
Full Season Ticket Members
Seating Chart
• Receive a replica home game jersey equipped with Blue Chip
rewards technology that will allow a discount of 35% off all
merchandise and 25% off all concessions purchased at the
St. Pete Times Forum games.
• Guaranteed Giveaways
(*select dates. One (1) card per every two seats in the account)
327
CL
CL
UB
16
12 CLUB 13 CLUB 14 CLUB 15
24
25
229
228
2
1
CLUB
26
27
301
28
29
302
30
31
32
230
201
202
3
5
7
4
6
8
303
33
34
Frank Crum
Club
203
9
304
35 36 37
38
39
128
7
129
130
101
102
41
42
43
10
103
305
40
204
205
8
CLUB
45
206
104
307
207
126
CLUB
124
108
208
CLUB
4
123
109
209
CLUB
122
110
210
5
3
UB
CL
2
UB
320
118
117
116
18
16
115
114
112
211
CLUB
10
321
106
120
CLUB
1
20
219
319
72 71
19
218
70
69
318
17
68
67
66
317
15
216
217
65
64
14
13
63
316
62
61
315
11
12
215
214
60
59
212
213
CCM
314
308
309
310
47
311
49
51
Clu b
55
58 57 56
306
44
6
11
CLUB
PERFORMANCE
STAGE & ORGAN
325
21-Game Season Ticket Members
• $50 gift card for Lightning license plate
8
B1
CLUB
322
• Ticket Members Rewards card 10% off food, beverage &
merchandise
B
CL
• Advanced ticket ordering for Premium seats for concerts and events
U
U
CL
17
23
330
NORTH PARTY SUITE
• Playoff Priority and Cheer Now, Pay Later
21 22
326
• $50 gift card for Lightning license plate
• 3% reimbursement in forum funds
329
328
B9
Season Ticket Benefits
Hockey -19,500
Arena Football - 10,500
Concert (End Stage) - 13,044
Concert (Half House) - 9,953
CLU
Season Tickets
The Tampa Bay Lightning offers a variety of season ticket packages.
For more information on Tampa Bay Lightning season tickets visit www.
tampabaylightning.com and click on tickets or call our sales staff at
813-301-6600.
54
53
52
312
313
• 3% reimbursement in forum funds
• Cheer Now, Pay Later
• Advanced ticket ordering for Premium seats for concerts and events
Seat Upgrade
• Playoff priority
Ticket holders can upgrade their game tickets (based on availability).
Cost varies. Visit the McDonald’s Ticket Office to upgrade your tickets.
10-Game Plan
• Playoff priority prior to general public
52
53
10/17/11 6:20 PM
Security
St. Petersburg Times
The St. Pete Times Forum is committed to providing a safe and enjoyable
experience for all of our guests. If you need assistance, please contact one
of our Guest Service team members or you can visit Guest Services across
from section 101.
Standing
The St. Petersburg Times is the official newspaper of the Tampa Bay Lightning
and their fans. To subscribe, call 877.THE.TIMES (877.843.8463).
All service animals are permitted in the St. Pete Times Forum.
Standing on seats or in aisles is not permitted in the St. Pete Times Forum.
We ask that you are courteous to everyone around you and do not block
the view of other guests.
Sled Hockey
Strollers
Service Animals
Strollers are permitted in the St. Pete Times Forum. If you have a collapsible
stroller you may fold it up and place it under your seat. If not, you can
check in your stroller at Guest Services across from section 101.
Smoking Policy
Smoking is not permitted inside the St. Pete Times Forum. Guests on the 100
and 300 Levels may use the smoking area on the plaza by taking the SW
stair tower located across from sections 328 and 126 down to level 2 and
go outside. Guests on the Club Level may use the East Club Deck outside
section 212.
Social Media
Want the latest team news or to connect with other fans? Follow us on
Facebook, Twitter, Linked In, YouTube and more. Go to tampabaylightning/
connect and connect with the Lightning today.
Sponsorship Opportunities
St. Pete Times Forum Facts
The St. Pete Times Forum encompasses 660,000 square feet with three
decks and seven separate levels
The building is 133 feet 10 inches in height and 493 feet in diameter.
It contains 3,400 tons of steel, 30,000 cubic yards of concrete and 70,000
square feet of glass. The innovative design of the St. Pete Times Forum
provides for 19,758 seats for NHL games, 20,500 seats for Basketball
games and up to 21,500 seats for concerts and center stage events.
54
Sweetbay Supermarket Taste of Inspirations
Sweetbay Supermarket “Taste of Inspirations” serves fresh sandwiches,
salads and a variety of other delicatessen offerings. Located on the
Promenade Level at Section 108, the Club Level at Section 218 and the
Terrace Level at Section 316.
Tag-A-Kid
In the unlikely event that you and your child are separated, Tag-A-Kid is
there for you. Visit Guest Services across from section 101 prior to any
St. Pete Times Forum event. A Guest Services attendant will put your
name and your child’s seat location on a wristband for your child to wear.
Should you become separated by your child, this information will help
reunite you and your child as quickly as possible. The Tag-A-Kid Program
is FREE and is available at all St. Pete Times Forum events.
Tampa Bay Lightning License Plates
Tampa Bay Lightning Insider
Can’t get enough about your Tampa Bay Lightning? Get all the Game
Day info & lots more. Become a Lightning Insider today. To sign up, go to
tampabaylightning.com/connect.
55
10/17/11 6:20 PM
Terrace Leve
Taxis
For most events, taxis will be available in our 15 Minute Circle. There is
also a taxi stand just west of the arena between the Marriott Waterside
and Embassy Suites Downtown hotels.
Team Store
See “Lightning Locker Room”
ThunderBug presented by Florida Central
Credit Union
Television
Tampa Bay Lightning games will be broadcast throughout the Lightning
television territory (Tampa Bay, Orlando, Sarasota, Jacksonville) on Sun
Sports, which can be found on cable and satellite systems statewide.
Sun Sports will carry 68 of the Lightning’s 82 games this season. The
veteran Lightning broadcast team of Rick Peckham and Bobby “the Chief”
Taylor will call all the action while Paul Kennedy serves as rinkside
reporter. Look for expert analysis from Bolts’ Stanley Cup Champions Dave
Andreychuk and Chris Dingman before and after the games.
Additionally, the Versus network will televise another 11 games nationally,
including the entire state of Florida, meaning virtually all of the Lightning
regular season games can be watched on television in 2011-12. Versus
will be renamed the NBC Sports Network on January 1, 2012, but it will
remain in the same location on your cable or satellite lineup.
Terrace Level
Located on the sixth floor of the St. Pete Times Forum, the Terrace level is
home to the following attractions:
Bud Light Party Deck: Themed bar area reserved for the loudest Lightning
fans surrounding the pipe organ. This deck will be complete with covered
canopies, seating, stage, dance floor and a spectacular view of both downtown and the Channelside bay.
Between the Pipes presented by Coors Light: The Lightning’s new, grand digital
pipe organ is the signature centerpiece to a new terrace level bar and fan
destination. The litany of sounds this instrument can conjure will shake the
Times Forum’s very foundation, recall a traditional age in the NHL and
establish new fan traditions too. Perched atop a performance stage unlike
anything in the league, the instrument is a 5-manual, 105-rank masterpiece
designed and manufactured by Walker Custom Theater Organs of Zionsville,
PA.
56
Buddy’s Terrace Party Area: Private area for your group to eat and drink
located behind section 320. Full buffet located directly behind your seating
area; accommodates groups from 20-100 people. Food and beverage
services runs for two and a half (2.5) hours. For more information or to book
your group, call your Client Sales Representative or 813-301-6900.
ThunderBug has been the official mascot of the Tampa Bay Lightning since
1992. ThunderBug has lots of fun at Lightning home games, but he has even
more fun with Lightning fans in the community. Every year, ThunderBug
makes over 200 appearances in the Bay area. He has been to numerous
school functions, corporate events, charities, private birthday parties, bar
mitzvahs, grand openings, parades and much, much more. To book
Thunderbug at your event call the Tampa Bay Lightning at 813-301-6966.
ThunderBug’s Birthday Bash
Includes 15 Terrace Level Corner Tickets
Child-friendly menu, assorted beverages, birthday cake or cupcakes, and
recognition on LightningVision during the game. The birthday child will
receive a special gift and pre-game visit from ThunderBug.
For more information or to book your group, call your client sales
representative or 813-301-6900.
ThunderBug’s Kids Club presented by
Subway and Florida Central Credit Union
Benefits include 2 complimentary tickets to a select Tampa Bay Lightning
game, an official Kids Club t-shirt and other goodies, exclusive discounts
for select Tampa Bay Lightning games, and more! Thunderbug’s Kids Club
costs $20 annually and is open to kids 14 and under. For more information
visit www.tampabaylightning.com or call 813-301-6683.
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10/17/11 6:20 PM
Ticket Reselling
Thunder Island
Thunder Island is the outdoor game night “Fan Fest” at the Times Forum’s
main entrance plaza. There, fans can enjoy live music and interactive games, go
inside Rolling Thunder (the Bolts’ mobile trailer), enter to win prizes in a variety of
contests, meet the Thunderbug and the Lightning Girls, and enjoy food and drink
specials. You might also see and take part in SUNSports Lightning Live pre-game
television show. It’s a free show before the show as we count down to face off.
Buddy’s Terrace Party Area: Private area for your group to eat and drink
located behind section 320. Full buffet located directly behind your seating
area; accommodates groups from 20-100 people. Food and beverage
services runs for two and a half (2.5) hours. For more information or to book
your group, call your Client Sales Representative or 813-301-6900.
Ticket Exchange Policy for Season Ticket Members
Tickets sales information booths are located behind section 101 on the
Promenade Level and behind section 328 on the Terrace Level. Come to
any one of these booth locations to speak with a sales representative.
The Tampa Bay Lightning Exchange Game Program allows Full Season and
21-Game Season Ticket Members the ability to exchange any future game
tickets you do not plan on using for one of the Lightning games listed below.
A maximum of four (4) tickets can be exchanged per exchange game. We
will make every effort to seat you in comparable seating but exchange game
tickets are extremely limited and in some areas may not be available.
Exchange game requests must be received at least 48 hours prior to the game
requested. Once the allotment for an exchange game has gone out we will no
longer accept requests. The Tampa Bay Lightning will not process exchange
game requests for games not listed below.
Exchange game requests can be mailed or made in person at the MetroPCS
Client Services Lounge. Please call your Client Sales Representative or Client
Services at 813-301-6800 for more information.
To make an exchange game request please mail your original tickets along
with the game requested to:
Tampa Bay Lightning
Attn: Ticket Exchange Program
Tampa, FL 33602
2011-12 Tampa Bay Lightning Exchange Game Schedule
October 20 vs New York Islanders
October 29 vs Winnipeg Jets
December 12 vs New Jersey Devils
January 12 vs Carolina Hurricanes
January 24 vs Columbus Blue Jackets
February 14 vs Ottawa Senators
February 21 vs Anaheim Ducks
March 6 vs Ottawa Senators
58
Ticket Sales Information Booths
Ticket Scalping
Florida Law prohibits the reselling of tickets on St. Pete Times Forum property.
Ticketing Procedures
The St. Pete Times Forum uses bar code scanning for ticket admissions.
As a result, guests should purchase tickets from a St. Pete Times
Forum licensed ticket seller, such as the McDonald’s Ticket Office,
tampabaylightning.com, all Ticketmaster retail locations, Ticketmaster
by phone and Ticketmaster.com. Otherwise, you may be purchasing a
ticket that is invalid and will be denied admission.
Ticketmaster Exchange Policy
No refunds or exchanges unless a St. Pete Times Forum event is postponed
or canceled. If your tickets are lost, stolen, damaged or destroyed please
contact Ticketmaster’s customer service line at 800-653-8000.
Ticketmaster Fees
Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster
retail outlets are subject to a Ticketmaster facility fee, convenience and
facility fee.
Ticketmaster Phone Numbers
Ticketmaster: 800-745-3000
Ticketmaster customer service: 800-653-8000
59
10/17/11 6:20 PM
Will Call
Ticket Stubs
Your ticket stub is proof that you are in possession of a valid ticket for the
event you are attending. You may be asked to present your ticket stub to verify
your seat location. In the event you lose your ticket stub the ticket office may
or may not be able to replace it.
Will Call is located at the McDonald’s Ticket Office and is open during the
same hours of operation. Please be prepared with a photo I.D. when picking
up tickets from will call.
Umbrellas
There is no better way to enjoy an event or a game than in Esposito’s.
From the moment you pull into the Valet Parking to your seats right on the
glass, your experience will be taken to new heights. VIP Club is located on
the event floor of the St. Pete Times Forum will access by stairs or elevator
behind section 104 of the Promenade Level. VIP Row A and VIP Row B
tickets grant you access to VIP Club.
Umbrellas are permitted in the St. Pete Times Forum. They need to closed
and placed under your seat.
Video and Audio Equipment Policy
Video and audio recording equipment is not permitted in the St. Pete
Times Forum unless otherwise stated for a specific event.
XO Communications VIP Club
Youth Hockey
See “Community Hockey Initiatives”
Websites
St. Pete Times Forum – www.sptimesforum.com
Tampa Bay Lightning – www.tampabaylightning.com
Tampa Bay Storm – www.tampabaystorm.com
Youth Hockey Camps
See “Community Hockey Initiatives”
Zingo
Weapons
No weapons of any kind are permitted in the St. Pete Times Forum.
Licensed law enforcement officials attending the event as a guest are
prohibited from carrying weapons.
Wheelchairs
See “Accessible Seating”
Zingo can get you home safely. Zingo is a service which will send a driver
to drive you home in your own car. They place a small scooter in your trunk
which they use to return to their office after dropping you off. If the patron’s
destination is too far for the scooter, Zingo sends a chase car to pick up
the driver. All you need to do is visit the Guest Services desk behind section
101 and we will help get you set up with a safe ride from Zingo.
Wheelchair Escorts
Need a little extra help getting to your seats? Our Guest Services staff will
be happy to assist you. Whether it is traveling to your seat or back to your
car in the 15 Minute Circle, Guest Services is there for you. Simply ask any
quest services attendant for assistance.
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10/17/11 6:20 PM
SUN
MON
SEPTEMBER
TUES
WED
THUR
1
2
3
7
YI
0
YI
0
H
CAR
7:00
FRI
3
4
CHI
7:30
SAT
SUN
DECEMBER
MON
TUES
WED
5
THUR
1
SAT
3
NYR
7:00
9
10
2
3
4
5
6
7
7
8
9
10
11
12
4
5
7
8
9
10
15
16
17
9
10
11
12
13
14
15
13
14
15
16
17
18
19
11
12
13
14
15
16
17
18
19
20
21
22
23
24
16
17
18
19
20
21
22
20
21
22
23
24
25
26
18
19
20
21
22
23
24
23
24
25
26
27
28
29
27
28
29
30
25
26
27
28
29
30
31
30
31
*STL
7:30
*STL
TBD
*FLA
7:30
2011-2012
26
27
28
29
*MTL
7:30
*FLA
7:00
30
SEPTEMBER
Schedule
MON
TUES
WED
THUR
SUN
NOVEMBER
JANUARY
MON
TUES
1
6
3
8
611
8
712
9
FLA
5:00
WED
3
85
813
10
914
11
10
15
12
VAN
7:30
PHI
7:30
OTT
7:30
CAR
7:30
SAT
FRI
4
96
FLA
7:30
SUN
BUF
7:30
SAT
SUN
SUN
NYI
7:00
NYI
7:30
NSH
8:00
FLA
7:30
BUF
7:00
WPG
7:00
OCTOBER
MON
TUES
3
THUR
2
7
4
CAR
TOR
7:00
FRI
2
WSH
7:00
WED
THUR
FRI
TUES
TUES
WED
WED
SAT
THUR
THUR
FRI
FRI
2
3
4
15
6
21
7
32
11
16
13
12
17
14
549
6510
7611
8712
9813
914
10
10
15
11
WSH
7:00
MTL
7:00
STL
8:00
OTT
WSH
7:30
7:00
NYI
LAK
7:00
7:30
WPG
7:30
NYI
NYR
7:00
WPG
8:30
TOR
7:30
MIN
7:30
SUN
CAR
7:00
8
43
NYR
BOS
FLA
7:00
7:00
PHI
FLA
BUF
7:30
7:00
SUN
6
PHI
7:30
PIT
7:30
STL
8:00
NJD
7:00
FLA
7:30
TUES
MON
FLA
7:00
DET
7:30
NOVEMBER
MON
1
*MTL
7:00
SAT
SAT
5
10
7
CHI
7:30
FLA
5:00
1
DECEMBER
FEBRUARY
MON
MON
BOS
7:00
WED
2
THUR
FRI
SAT
SUN
10
1
11
2
12
3
4
1
5
2
NYI
7:00
TUES
WED
SUN
SAT
MON
TUES
14
5
15
6
16
7
17
8
18
9
19
10
811
912
10
13
11
14
WPG
8:30
OTT
7:30
PIT
WSH
7:30
7:00
NJD
CAR
7:00
6
3
WED
13
4
STL
CAR
8:00
7:00
CAR
5:00
THUR
1
9
NYR
7:30
COL
9:00
MTL
7:30
APRIL
8
PHI
7:30
PHI
7:00
CBJ
7:00
DECEMBER
5
7
FLA
5:00
NYR
7:00
CGY
7:30
SJS
10:30
PHI
7:30
MON
4
CHI
7:30
FRI
OTT
7:30
NJD
7:00
3
CARMARCH
7:00
TUES
WED
THUR
6
FRI
2
8
OTT
WSH
7:30
7:00
NJD
7:00
NYI
7:00
7
4
MTL
7:30
8
5
FRI
2
SAT
3
THUR
FRI
NYR
7:00
SAT
9
6
10
7
12
15
13
16
14
17
NYR
TOR
7:00
CGY
7:30
PHI
WPG
7:00
CBJ
7:00
21
16
18
22
17
19
23
18
20
24
19
21
16
11
12
17
12
13
18
13
14
19
14
15
20
15
16
21
16
17
22
17
18
20
11
21
12
22
13
23
14
24
15
25
16
26
17
18
15
19
16
20
17
21
18
22
19
23
20
24
21
21
22
20
25
22
21
26
23
22
27
24
23
28
25
24
29
26
25
30
27
26
28
18
23
19
19
24
20
20
25
21
21
26
22
22
27
23
23
28
24
24
29
25
27
18
28
19
29
20
30
21
22
23
24
25
22
26
23
27
24
28
25
29
26
30
27
31
28
28
29
27
29
28
30
29
31
30
25
30
26
26
31
27
27
28
28
29
29
30
31
25
26
27
28
29
30
31
29
30
FLA
7:30
BUF
7:00
WPG
7:00
FRI
7
CAR
7:00
FRI
PIT
1:00
SAT
8
BOS
7:00
SAT
WPG
8:30
*STL
BOS
7:30
TOR
CBJ
7:30
MIN
7:30
SUN
WSH
*STL
TBD
PIT
7:30
*MTL
7:30
*FLA
DAL
7:30
8:30
FLA
7:30
FLA
7:00
DET
7:30
NOVEMBER
7:30
MON
NJD
*FLA
PHX
7:00
8:00
TUES
WED
THUR
FRI
PIT
7:00
NJD
1:00
SAT
FLA
NJD
7:30
7:00
SUN
OTT
7:00
BUF
ANA
7:30
PHI
MTL
SJS
10:30
NYI
CGY
SJS
7:30
7:30
NSH
WPG
8:00
8:30
MTL
TUES
WED
61
FLA
5:00
SUN
72
MON
1
2
3
4
5
94
10
51
11
62
12
73
4
5
6
15
10
7
16
11
17
18
12
18
29
13
19
310
14
SUN
2
5111
3
6212
4
7313
5
8414
6
9515
7
616
10
PHI
TORMARCH
OTT
7:30
7:00
7:30
TUES
WED
THUR
FRI
STL
MTL
8:00
7:00
SAT
OTT
7:30
MON
6
17
1
2
3
39
1
410
NYI APRILWPG
NYR
7:00
7:00
7:30
TUES
WED
THUR
14
95
21
10
22
11
11
20
4
15
12
21
5
16
13
22
6
17
14
23
7
18
15
24
8
19
16
25
9
20
17
26
10
21
9
818
12
10
919
13
11
20
10
14
12
21
11
15
13
22
12
16
28
17
29
18
18
27
22
11
19
28
23
12
20
29
24
13
21
30
25
14
22
26
15
23
27
16
24
28
17
16
25
19
15
17
26
20
16
18
27
21
17
19
28
22
18
24
25
25
18
29
26
19
30
27
20
31
28
21
29
22
30
23
24
23
22
26
24
23
27
25
24
28
26
25
29
25
26
27
28
29
30
31
30
29
31
30
PIT
1:00
FRI
SAT
WPG
8:30
PIT
1:00
VAN
7:30
TOR
OTT
BOS
7:30
MIN
7:30
BUF
7:30
*STL
CBJ
BOS
7:30
7:30
WSH
7:30
SUN
MON
TUES
11
41
52
63
17
18
8
11
9
12
24
25
15
18
22
25
HOME
SUN
PIT
1:00
29
times are Eastern.
FLA
DAL
7:30
8:30
*FLA
7:30
NJD
CAR
7:00
FLA
CAR
PHX
7:00
8:00
*FLA
STL
7:00
7:00
NYI
7:00
PIT
7:00
NJD
1:00
WED
THUR
FRI
NJD
WSH
7:00
WSH
7:00
FLA
7:30
MON
TUES
2
WED
85
96
10
13
11
14
12
15
16
19
17
20
18
21
23
26
24
27
25
28
30
31
PHI
7:30
HOME
TOR
OTT
7:00
7:30
VAN
BOS
7:30
7:30
BOS
7:30
CBJ
BOS
7:30
7:30
WSH
7:30
AWAY
3
FRI
7:30
THUR
74
BUF
7:30
SUN
SAT
JANUARY
NYRBREAK
CAR
AWAY
ALL-STAR
10
PIT
1:00
TOR
7:30
*MTL
EDM
7:30
7:30
1
4
WSH
7:00
WSH
7:00
*STL
DET
TBD
7:30
NYR
WSH
7:30
7:00
LAK
7:30
OTT
7:00
PHI
ANA
7:30
BUF
MTL
7:30
7:30
MTL
7:30
SJS
10:30
FRI
*MTL
PHI
FLA
7:00
7:00
SAT
14
23
13
17
15
24
14
18
20
29
23
19
21
30
24
20
27
26
28
27
NYI
SJS
7:00
7:30
NYI
MTL
WPG
7:30
7:30
8:30
NSH
8:00
COL
9:00
1
MON
2
SAT
7:00
SUN
WSH
MON
7:00
TUES
4
TUES
13
11
14
12
15
13
22
31
25
21
20
18
21
19
29
28
27
25
28
26
FLA
WSH
7:30
7:00
WPG
7:00
NJD
1:00
ALL-STAR BREAK
23
27
24
28
29
27
30
28
29
30
31
25
29
26
30
27
28
29
30
31
BOS
7:30
EDM
7:30
DET
7:30
NJD
7:00
AWAY
11
12
18
19
WED
THUR
27
28
29
25
26
HOME
PHI
7:30
SJS
10:30
CGY
7:30
MTL
7:30
PHI
7:00
CBJ
7:00
COL
9:00
CAR
5:00
FRI
2
NYR
7:30
SUN
SAT
3
CAR
7:00
MON
1
2
TUES
WSH
7:00
APRIL
WED
3
4
MTL
7:30
5
THUR
TOR
7:00
FRI
SAT
6
7
WPG
7:00
8
9
10
11
12
13
14
15
16
17
15
16
17
18
19
20
21
22
23
24
22
23
24
25
26
27
28
29
30
31
29
30
14
20
21
27
28
AWAY
WPG
7:00
NJD
7:00
NYR
7:00
10
13
BOS
7:30
FLA
NYI
7:00
7:00
NYI
7:00
9
8
BOS
7:30
NJD
STL
7:00
7:00
OTT
7:30
ALL-STAR BREAK
7
OTT
7:30
STL
CAR
8:00
7:00
FLA
7:30
MARCH
TUES
25
*NOTE: Games played September 20 through October 1 are part of the 2011 preseason schedule. All game times are Eastern.
62
22
26
PIT
TOR
7:30
7:30
1
PHI
7:30
10
14
21
25
18
28
MTL
7:30
9
13
20
24
MON
BUF
7:30
8
12
19
23
24
PIT
1:00
SAT
SAT
NYR
WPG
7:00
7:00
18
22
17
27
WPG
8:30
7
11
73
26
24
23
ANA
7:30
FRI
FRI
25
23
16
26
26
WPG
7:00
62
TOR
7:00
24
22
22
WSH
7:00
THUR
THUR
51
MTL
7:30
23
21
TOR
7:30
WSH
7:00
6
10
WED
WED
4
22
20
15
25
SJS
7:30
TUES
TUES
3
WSH
7:00
17
21
21
OTT
7:00
DECEMBER
APRIL
MON
MON
2
16
20
PHI
7:30
FLA
7:00
BUF
7:00
SUN
SUN
1
15
19
14
24
19
29
NYR
7:00
CAR
7:00
14
18
20
30
12
22
28
31
LAK
7:30
SAT
SAT
35
13
17
13
23
21
24
NJD
7:00
SUN
FRI
FRI
CHI
NYR
7:30
7:30
12
16
6
27
30
PIT
7:00
WPG
SAT
7:00
24
11
15
5
20
23
PHX
NYI
8:00
7:00
MIN
PHI
7:30
7:30
THUR
THUR
19
17
4
26
29
DAL
8:30
BUF
7:30
13
18
16
BOS
7:30
79
WED
WED
17
15
11
21
19
22
EDM
7:30
WPG
8:30
2
16
14
10
20
6
16
CAR
5:00
95
9
19
5
15
STL
7:00
MTL
7:30
84
HOME
SAT
7
FRI
WPG
7:00
PHI
7:30
COL
9:00
12
10
8
18
14
17
WSH
7:00
FRI
THUR
7:00
WPG
7:30
NYI
7:00
SJS
10:30
911
7
17
13
16
CAR
TOR
7:30
7:30
WED
7:30
NJD
7:00
FLA
STL
7:00
810
OTT
7:30
4
14
10
CAR
7:00
68
FLA
5:00
3
13
9
TUES
TUES
57
BOS
CBJ
WPG
BUF
7:00
7:00
BUF
CAR
PIT
7:00
5:00
1:00
6
EDM
7:30
FLA
7:30
NOVEMBER
MARCHALL-STAR BREAK
AWAY
1
2
12
8
MTL
CAR
7:00
7:00
THUR
5
MON
MON
1
11
7
10
OTT
WSH
7:30
7:00
WED
FEBRUARY
MTL
TOR
3
TOR
7:30
DET
7:30
BOS
7:30
HOME
46
CAR
7:00
PHI
7:30
SUN
SUN
8
717
11
CGY
TOR
NYR
7:30
7:00
MIN
BUF
7:30
PHI
BOS
NJD
WPG
APRIL
MARCH
7:30played
7:30
7:00 October 1 7:00
*NOTE: Games
September
20 through
are part of the 2011 preseason schedule.
All game times are Eastern.
3
BUF
7:00
PIT
CAR
7:30
TOR
BOS
7:30
SAT
28
13
84
BUF
BUF
7:00
7:00
FRI
83
415
WPG
WSH
7:00
7:00
WPG
PIT
7:00
1:00
CAR
5:00
THUR
314
FLA
FLA
7:00
7:30
COL
9:00
DECEMBER
7:30
7:30
MON
BUF
CBJ
WSH
7:00
7:00
SEPTEMBER
OCTOBER
CAR
CHI 1 are part of the 2011 preseason FEBRUARY
NYR
JANUARY
*NOTE: Games played
September 20 through October
schedule.
All game times are Eastern.
SUN
MON
TUES
WED
THUR
FRI
SAT
SUN
MON
TUES
WED
THUR
FRI
SAT
7:00
7:30
7:00
SUN
MON
TUES
WED
THUR
FRI
SAT
SUN
MON
TUES
WED
THUR
FRI
SAT
Gtimes are Eastern.
FLA
0
7:00
G
0
2
THUR
14
CAR
7:00
6
CAR
7:00
WED
20
15
17
R
S
0
1
*MTL
7:00
8
TUES
19
14
16
Y
R
0
1
NOTES
NOVEMBER
MON
18
13
15
R
G
0
SUN
7
52
*MTL
7:00
SH
00
SAT
13
41
1
YI
R
0
FRI
15
UR
YIG
0
THUR
14
R0
Y
WED
6
SAT
BOS
7:00
TUES
12
1
*MTL
7:00
OCTOBER
MON
5
1
FRI
SUN
11
SUN
UR
SAT
4
25
R
FRI
WSH
7:00
TOR
7:30
EDM
7:30
NJD
7:00
CAR
7:00
STL
7:00
NYI
7:00
WPG
7:00
ALL-STAR BREAK
63
10/17/11 6:20 PM

Fan Guide - Tampa Bay Lightning

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