forging ahead as a significant player in the logistics
Transcription
forging ahead as a significant player in the logistics
Worst over: Major reforms are needed in the US and China to revive the global economy THE supply chain and logistics MENA must comply with international standards to attract more trade Vol I, No 5 | June/July 2009 www.sclgme.org Gulf trainer Forging ahead as a significant player in the logistics arena Swine flu pandemic threatens supply chain ‘UAE’s absence is a big setback to the monetary union’ The official publication of the Supply Chain and Logistics Group Ducab is jointly owned by the Governments of Dubai and Abu Dhabi (50% each) and has one of the most modern manufacturing units in the region. It occupies an area of 590,000 square meters of land in Jebel Ali, Dubai and nearly 330,000 square meters in Mussafah, Abu Dhabi spread over 2 factories. Today, Ducab produces over 90,000 copper tones equivalent of low voltage, medium and high voltage cables, emerging as the leader and the first choice of prestigious customers in the Middle East. Ducab's product range covers High Voltage cables up to 132kV, Ducab Powerplus Medium Voltage cables up to 33kV, Low Voltage power cables, Control & Auxiliary, Wiring and Lead-sheathed cables, Ducab Smokemaster, Low Smoke and Fume cables, and Ducab-FR (Fire Resistance cables), cable accessories and Ducab Connect (Connectors & Tooling) , as well as copper rod that Ducab manufacture in their own Copper Rod plant. Ducab is an ISO 9001:2000 certified company for both its factories. The Abu Dhabi factory was recently awarded an ISO 14001 Environmental Management System certificate and an OHSAS 18001 Occupational Health and Safety certificate by BASEC (British Approval Services for Cables). The cables comply with and are approved to the full British Standard of the Loss Prevention Certificate Board (LPCB) and Lloyd's Register, UK. These certifications are the latest in a string of recognitions achieved by the company including a two time winner of Gulf Excellence Award, two time winner of Dubai Quality Award, Gold category 1998 & 2004. Ducab was recently honoured with the Mohammed Bin Rashid Business Excellence Award for their achievements in the manufacturing sector; this was at an award ceremony in April 2009 in the presence of H.H. Sheikh Mohammed bin Rashid Al Maktoum Vice President and Prime Minister of UAE and Ruler of Dubai. Ducab has also won other awards such as the Investment Corporation of Dubai (ICD) Chairman’s Award for Outstanding Economic Value Creation in the Industrial Sector. Dubai Cable Company Pvt. Ltd. (Ducab), P.O. Box 11529, Dubai, United Arab Emirates, Tel: (971-4) 8082500, Fax: (971-4) 8082511 DUCAB DISTRIBUTORS: Dubai: Beta Industrial - Tel: (04) 7069777, Electromec Company - Tel: (04) 2229352, Haji Commercial Establishment - Tel: (04) 2670480, Prakash Trading Company - Tel: (04) 2863363, Zubair General Trading Establishment - Tel: (04) 3362532, Al Shamali & Waris Trdg. Co. - Tel: (04) 2991377, Electric Way LLC - Tel: (04) 3330479, Thomsun General Trading LLC - Tel: (04) 8854000 Sharjah: Al Jallal Electrical Trading - Tel: (06) 5549593 Abu Dhabi: Marjan (BICC Al Jallaf) - Tel: (02) 6222320, Bahwan Trading Company- Tel: (02) 6414316, Oman: Ducab Oman, Tel: (968) 24565 177 Qatar: JBK Ducab W.L.L, Tel: (974) 442 1924 Bahrain: BICC MET W.L.L, Tel: (973) 1774 9761 The Image On track IT’S about time the Gulf region made a rail network of its own, comparable to the world’s other major regions, such as Europe. Not only would an efficient railway network improve passenger and freight transportation services, it also could boost regional trade as economies in the Middle East are diversifying into the non-oil sectors, such as travel, tourism and chemicals. And the Gulf Arab states are on the right track, with the launch in September of Dubai’s Red Line metro railway. Abu Dhabi is also in a frenzy of developing its transportation services, owing to its growing economy and increasing population. UAE’s federal government, in fact, is planning a railway network for a smoother movement of people, goods and services across the country. The other Gulf countries are not without ambitious rail initiatives. Oman, for instance, is thinking of extending a planned railway system to Muscat. This stems from the concept of a railway system in the Batinah region which has grown into a wider North Oman network. Surely, a regional railway network would run well with the strengthening of economic integration in the Gulf. June/July 2009 The supply chain and logistics link 3 Contents 42 Vol I, No 5 | june/JULY 2009 03 THE IMAGE On track 06 THE NEWSROOM • Dear Reader • Our Cover 07 NOTES & QUOTES Buy the Book: Good risk Quotes: On the dynamic transportation and logistics market in the UAE, positive economic indicators by the third and fourth quarters and China worrying about the safety of its foreign exchange reserves 08 INSIDE SCLG • SCLG supports Materials Handling conference • Patently SCLG • Nine SCLG members win 11 SCATA awards • SCLG members take part in materialshandling event • Thakral, Dubac join SCLG • SCLG leadership 16 NEWS & VIEWS On Mideast losing $162m in excise tax on illegal cigs; RTA considering further plans for Metro lines; UPS’s pact with India’s AFL; Emirates Airline adding weekly flights to India; Abu Dhabi’s first rail system and the new customised air service by Tyrolean and Clear Sky 24 ROUNDUP DAFZ sees more companies coming in; Dubai Customs foils attempt to bring in opium; flydubai launches flight to Beirut; Jazeera stops serving some flights out of Dubai; NEC completes expansion of Khor Fakkan Port; Fujairah Airport, Europe Aviation sign aircraft maintenance pact; Maersk postpones plan for rate hike; cargo companies engage in illegal arms transfers to Africa 9 21 26 OVERSEAS • On CMA CGM development plans; BA’s first full-year loss; DHL dispatching mail, books for HarperCollins; K+N handling of Audi Volkswagen spare parts in South Korea; APL’s plan to raise freight rates in Asia-Europe trade and JAL, Mitsui alliance • China’s exports fall a threat to global container shipping • Container shipping lines addressing transatlantic woes • DHL Supply Chain is world’s biggest contract logistics operator • FedEx’s labour regulations changed is a big setback to the monetary union’ • Monetary discord 51 OPINION Applying a systems approach to SCM 52 MENA REGION • Guarded optimism: MENA must comply with international standards to attract more trade • Under fire 58 FACES & PHASES • Dubai Chamber launches ‘SME Exporter of the Quarter’ • DAFZ honoured for environmental sustainability • DIC to unveil 2nd phase of open storage yard • Etihad best in aircraft financing • DHL opens new Taipei gateway • GAC promotes Chan • Festival City is Mideast’s ‘leading tourist attraction’ • DLA Piper’s environmental initiatives cited • Dunkin’ Donuts opens 16 new outlets in UAE 30 THE INDUSTRY In the same boat: Swine flu pandemic threatens supply chain 34 FUND FOLIO Worst over: Major reforms are needed in the US and China to revive the global economy 38 FOCUS Health check: The A(H1N1) virus reaches the shores of Gulf countries 61 CALENDAR Dubai to host global assembly of shippers’ groups • SCLG-endorsed events • Other forthcoming events 42 COVER STORY Gulf trainer: Forging ahead as a significant player in the logistics arena 47 THE GULF 62 SIDE VIEW • Big brother, small brother : ‘UAE’s absence June/July 2009 Off the rack The supply chain and logistics link 5 The Newsroom The official publication of the Supply Chain and Logistics Group Publisher Dominic De Sousa Managing Director & Associate Publisher Frédéric Paillé [email protected] WHEREAS the swine flu story is pegged on the havoc it could wreak on various industries in the May issue of The Link, the dreaded illness is again featured on the “Focus” section of the magazine. In this combined issue, however, the story is pegged on the WHO declaring it a pandemic and the measures being taken by governments in the Gulf to minimise its spread as the A(H1N1) virus reached the region’s shores. The threat being posed by the flu pandemic against the supply-chain and logistics sector and the UAE economy, in general, is tackled in the “Industry” section. The last thing that the industry needs is a pandemic, which will surely restrict the movement of people, goods and services. As it is, the transport industry has been hit badly by the global credit crisis while airlines and freight companies have been suffering from reduced cargo volumes. Editorial Director & Associate Publisher B Surendar [email protected] Editor Jose Franco [email protected] Commercial Director Naz Hassan [email protected] The Gulf region wants to emulate EU’s euro Optimistic views on the UAE economy recovering from worldwide economic downturn faster than any other economies are reported in the “Fund Folio” section. The GCC monetary union and the need for MENA countries to adhere to international standards in attracting global trade are discussed in the “Gulf” and “MENA Region”, respectively. You may also enjoy the stories in other sections, such as the ‘SME Exporter of the Year’ award launched by the Dubai Chamber of Commerce and Industry, and the environmental award won by the Dubai Airport Free Zone. The legal firm DLA Piper is also featured in the “Faces & Phases” section, as it was honoured for its ecofriendly initiatives, such as reducing business travel by its executives and employees, and using recycled paper. Design Rey Delante [email protected] Julia Gubanova [email protected] Head of Digital Services Nadeem Hood [email protected] Webmaster Troy Maagma | [email protected] Database/ Subscriptions Manager Purwanti Srirejeki [email protected] ADVERTISING ENQUIRIES Naz Hassan +971 50 9964945 [email protected] Published by All the best, 1013 Centre Road, New Castle County Wilmington, Delaware, USA Head Office PO Box 13700 Dubai, UAE Tel: +971 4 375-6830 Fax: +971 4 434-1906 www.cpi-industry.com Our cover Gulftainer is making waves as it forges ahead in the world of logistics 6 The supply chain and logistics link June/July 2009 Printed by Excel Printing Press Copyright © 2009 CPI Industry All rights reserved While the publishers have made every effort to ensure the accuracy of all information in this magazine, they will not be held responsible for any errors therein. Notes & Quotes buy the book Good risk IF YOU are trading with foreign customers, whom you assess in the same way that you do with domestic ones, chances are you do not have any personal knowledge about the risk involved. There are many factors that can help you find out who among these potential customers are at good risk, however. These include getting information from offshore banks, other exporters who know your target customers, employing the services of a firm looking into the creditworthiness of potential buyers and checking with government trade offices, such as the Dubai Export Development Corporation (EDC). These various ways of assessing foreign customers are discussed by EDC in its Services export: Effective pricing of services, which is the fifth in a series of its “Guide to services export” primer. The effective pricing of services is also tackled in this primer which involves taking into account 2009 what service customers expect to pay for and a company’s break-even point. “You can calculate your break-even point by determining how much you need to make per service (or per unit of time), in order to cover both your fixed (overhead) costs and your variable costs linked to providing that service,” it says. This could be more difficult than expected, however, as entrepreneurs are always torn between having the lowest price for a service and charging clients based on their financial capability. The best way to deal with the issue is to ask some friends if how much they charge for a particular service, make a survey if how much clients are willing to pay and calculate the income needed for a month, among other things. The price has to include hidden communication and transportation costs and other factors, such as foreign exchange fluctuations. “Like you do in the domestic market, you may wish to optimise profit by We will see positive indicators by the third and fourth quarters. And, for us, in moving forward, the watchword will be diversification. – Mohamed Ahmed bin Abdulaziz Al Shehi, director-general of the Economic Department The transportation and logistics market in the UAE is one of the most dynamic in the global business scene today. – Sheik Ahmed bin Saeed Al Maktoum, chairman of Dubai Airport Free Zone, president of Dubai Civil Aviation Authority, and chairman and chief executive of Emirates Airline and Group Our dealings with governments and local authorities in the region for over 30 years have given us a unique perspective and understanding of how to achieve the best results in the most effective way. – Keith Nuttal, commercial SERVICES EXPORT: EFFECTIVE PRICING OF SERVICES GUIDE TO SERVICES EXPORT SERIES 5 DUBAI EXPORT DEVELOPMENT CORPORATION Dubai – UAE either increasing your revenues or reducing your costs,” says the primer of EDC, which has also published a number of industry-specific guides and “answer-books” for exporters and other entrepreneurs. The Chinese public is worried about the safety of its foreign-exchange reserves. – Yu Yongding, a senior researcher at the government-backed Chinese Academy of Social Sciences, to the US, as China held about $768 billion of Treasuries as at March. So, there is a feeling of optimism, and I definitely believe the worst is over. However, the economic growth could take anywhere between 12 to 18 months from now, while we could see some clear indications later this year. – Hamad Buamim, director-general of the Dubai Chamber of Commerce and Industry, on the impact of global credit crisis in Dubai manager of the Sharjah-based marine terminal operator, Gulftainer. June/July 2009 The supply chain and logistics link 7 Inside SCLG SCLG supports Materials Handling conference ABOUT 200 exhibitors from 35 countries converged in Dubai recently for a materials-handling event, the industry-specific conferences of which were held in association with the Supply Chain and Logistics Group (SCLG). With a 30% growth year-on-year, the Materials Handling Middle East Exhibition & Conference provided companies and professionals a platform to showcase their products and services, and to discuss new ideas and best practices in related sectors. A non-profit organisation dedicated to the supplychain and logistics industry, the SCLG and some of its member-companies have been actively supporting the annual event for the past three years. Held at the Dubai International Convention and Exhibition Centre, on May 31 to June 2, the event had, on its fifth year, participants coming from the logistics, supply-chain, freight and cargo, automation and IT sectors. “Freight and logistics have been witnessing unprecedented growth even during a difficult economic climate,” said Mahmut Gazi Bilikozen, senior show manager of the Materials Handling Middle East exhibition. The Dubai Airport Free Zone (DAFZ), for instance, declared a 48% rise in net profit for the first quarter of the year, and 49% growth in revenue compared with the same period last year. Sheikh Ahmed bin Saeed 8 Sheikh Ahmed making a tour of the 2009 Materials Handling exhibition Al Maktoum, chairman of DAFZ, said occupancy by international companies grew by 58% last year, leading to an 84% rise in net profit and 59% revenue growth from 2007. This was due to the steady growth in passenger and cargo traffic in 2008, and the successful opening of Terminal 3 at Dubai International Airport. The airport handled 37.4 million passengers and 1.8 million tonnes of cargo last year compared with 34.3 million travellers and 1.7 million tonnes of cargo the previous year. DAFZ will continue to grow, owing to $544.8 million (Dh2bn) worth of allocated investment for new facilities, said Sheikh Ahmed, who is also president of the Dubai Civil Aviation Authority and chairman and chief executive The supply chain and logistics link June/July 2009 of Emirates Airline and Group. Speakers during the event, organised by Epoc Messe Frankfurt, a subsidiary of Germany-based Messe Frankfurt, stressed that Dubai’s growth in 2008 was favourable to the materialshandling industry. Sheikh Ahmed said the exhibition helps advance the UAE’s leadership in the related sectors. “The transportation and logistics market in the UAE is one of the most dynamic in the global business scene today,” he stressed. Bilikozen said the material-handling equipment is an integral part of any plant, warehouse or distribution system. “As a regional hub, the UAE is set to play a significant role in production and consumption of machinery,” he added. Earlier, Epoc Messe Frankfurt said the materialshandling equipment market would exceed $104 billion (Dh382bn) in sales by 2010. In 2008, investments in the Middle East’s logistics industry reached $60 billion (Dh221bn). Elisabeth Brehl, managing director of Epoc Messe, said the growth drivers include rising per capita incomes, expanding manufacturing output and increasing investments in infrastructure development. The growth will be more profound in the Middle East, especially the UAE, Saudi Arabia, Qatar, Iran and Iraq; and in Asian countries, such as India and China. The other outstanding markets are Russia, Mexico and Turkey. Patently SCLG THERE is no denying the importance of the materials-handling sector in the SCM industry, especially that freight and logistics have witnessed growth despite the global credit crisis. The SCLG is happy and grateful to have been part of the Materials Handling Middle East Exhibition & Conference for three years now. The event has grown 30% year-on-year, reflecting its importance on the huge turnout of participants and visitors in its recent annual event in Dubai. Sheikh Ahmed bin Saeed Al Maktoum, chairman of the Dubai Airport Free Zone, put it succinctly when he said that the annual event has helped the UAE advance its regional leadership in materials handling and related sectors. This opinion is shared by the event’s senior show manager, Mahmut Gazi Bilikozen, who remarked, “As a regional hub, the UAE is set to play a significant role in production and consumption of machinery.” The SCLG is doubly elated, as nine of its member- companies won 11 of the 16 awards given by SCATA, or the Supply Chain and Transport Awards. These are Gulf Agency Company, which won three awards, Maersk Line, Cargolux, Emirates SkyCargo, TNT Express, Unilever, SP Jain Centre of Management, Ehrhardt + Partner Solutions and Span Group. The Gulf Agency bagged three awards. Having these excellent players in the supply-chain and transportation sectors means there is great market opportunity in the Gulf region. The SCLG takes pride in having helped its members advance the supply-chain and logistics industry in the Gulf and the greater Middle East and North Africa region. Complacency, however, doesn’t rule the group, which strives always to excel in its field, despite having garnered so many awards since its inception in 2005. You will be seeing more of SCLG in future exhibitions, conferences and awardgiving ceremonies. Nine SCLG members win 11 SCATA awards NINE members of the Supply Chain and Logistics Group (SCLG) bagged 11 of the 16 awards given by the Supply Chain and Transport Awards (SCATA) held in Dubai in June. These are Gulf Agency Company, which won three awards, Maersk Line, Cargolux, Emirates SkyCargo, TNT Express, Unilever, SP Jain Centre of Management, Ehrhardt + Partner Solutions and Span Group. Sultan Ahmed bin Sulayem, chairman of Dubai World and its subsidiarycompanies, was honoured with the Hall of Fame Award in a ceremony at Madinat Jumeirah. Organised by the magazine publisher ITP Business, SCATA is on its third year, and has established itself as a major celebration of the achievements of the logistics industry in the Middle East. “The market opportunity in the Arabian Peninsula, together with the fierce competition to succeed in the lucrative supply-chain and transportation sector, means the Middle East is producing some of the most impressive players in the global logistics industry,” said Walid Akawi, chief executive officer of the ITP Publishing Group. In 2007, the first SCATA event proved a success, reflecting the breadth and experience of ITP’s transportation magazines. This year, on June 1, SCATA included 16 categories covering the logistics, sea freight and air cargo sectors. Here is the complete list of SCATA 2009 winners (continued next page): Steven Lai, from Rais Hassan Saadi (RHS) Group – Shipping Agent of the Year Maersk Line – Shipping Line of the Year June/July 2009 The supply chain and logistics link 9 Inside SCLG Gulftainer – Port Authority and Terminal Operator of the Year Dubai Cargo Village – Cargo Hub of the Year Drydocks World, Dubai – Shipyard of the Year TNT Express – Express Logistics Provider of the Year Cargolux – Cargo Operator of the Year (Cargo airline) Gulf Agency Company (GAC) – 3PL (third-party logistics) Service Provider of the Year Emirates SkyCargo – Cargo Operator of the Year (Commercial airline) Unilever – FMCG (fast-moving consumer goods) Supply Chain of the Year 10 The supply chain and logistics link June/July 2009 SP Jain Centre of Management – Training and Education Provider of the Year Ras Al Khaimah Free Trade Zone – Industrial Area of the Year Ehrhardt + Partner Solutions – Technology Provider of the Year GAC – Outstanding Achievement of the Year Span Group – Materials Handling Provider of the Year Sultan Ahmed bin Sulayem – Hall of Fame Award GAC – Corporate Social Responsibility Sultan Ahmed bin Sulayem – Hall of Fame Award June/July 2009 The supply chain and logistics link 11 Inside SCLG SCLG members take part in materials-handling event SOME members of the Supply Chain and Logistics Group (SCLG) took part in the recent materials-handling event held in Dubai, showcasing their products and services to participants in and visitors to the annual activity. The Germany-based Ehrhardt + Partner Solutions (EPS) and LogCubes, a newly-created company in Dubai, noted that topics on warehouse planning and process optimisation mostly caught the attention of trade fair visitors. Godrej & Boyce Manufacturing Company, on the other hand, showcased its varied goods, from high-tech engineering solutions to world-class consumer products. Based in India, the company’s delegation to the Materials Handling Middle East Exhibition & Conference was headed by its vicepresident and business head for storage solution, AM Visvanathan. “Here, at the Materials Handling Exhibition, we demonstrated what innovative solutions for warehouse logistics look like,” said Hermann Ehrhardt, founder and managing partner of EPS. “Professional visitors received inputs on how to reduce logistics cost, minimise error rates and increase the picking performance by implementing a modern WMS.” Rami Ghandour, a director of LogCubes, said his company is focusing to grow in Dubai, Kuwait and Saudi Arabia. He also stressed the business potential of the LEVANT countries, especially Lebanon. Syria and Jordan are the two other countries uner LEVANT. “While our hub is in Dubai, we plan to have an active representation in Saudi Arabia,” he said. “Our philosophy is through partnerships.” Ghandour, who recently left Span Group with a colleague to put up LogCubes, said the latter wants to be a one-stop shop for supply-chain solutions in the Gulf, and conduct training sessions for supply-chain professionals. “We are very keen in pushing for education in this country,” he said. “Our training programme would focus on the best practices in running a warehouse. We also would want to partner with some institutions in the region.” LogCubes is currently the new Three companies join SCLG THREE companies have joined the Supply Chain and Logistics Group. These are Ducab, Emcredit and UTi. number of awards since its establishment in 1979, the latest of which is the ‘Mohammed bin Rashid Al Maktoum Award for Business Excellence 2008 – Manufacturing Sector’. JOINTLY-OWNED by the governments of Dubai and Abu Dhabi, Ducab has one of the most modern manufacturing facilities in the Gulf region. Its products include low-, medium- and high-voltage cables; fireresistant cables; copper and auxiliary cables and accessories. Ducab has won a 12 EMCREDIT is the UAE’s first credit bureau, and was incorporated in January 2006 under the directive of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice- The supply chain and logistics link June/July 2009 EPS shows visitors how to reduce costs and increase picking performance AM Visvanathan partner of Manhattan Associates, a US-based provider of software on supply chains. Manhattan has six major clients in the Middle East, and negotiations are under way to get more. President and Prime Minister of the UAE and Ruler of Dubai. It is a fully-owned subsidiary of Dubai’s Department of Economic Development, and operates in line with the Data Protection Law of the Dubai International Financial Centre. Emcredit provides a range of comprehensive, accurate and industry-focused credit information solutions. This initiative will enable members to gain greater perspective into the risk profiles of their customers, thereby empowering them in making informed business decisions. FOUNDED in 1926, UTi has become a broad-based, information-focused company offering a wide range of global integrated logistics to a customer base that stretches worldwide. Today, major regional and international companies take advantage of UTi’s enhanced warehousing and transportation services, including air, ocean and ground. The company also offers manufacturing support, freight forwarding, customs brokerage and contract logistics, among other services. UTi employs over 17,000 associates worldwide. Please visit www.go2uti. com. SCLG realigns leadership efforts The Supply Chain and Logistics Group (SCLG) has realigned its leadership efforts, in order to attain its goals better and serve its members more efficiently. Working closely with the Dubai Chamber of Commerce and Industry, the group’s roster of members has been growing, with new companies, individuals and students coming from various parts of the world. A non-profit organisation, SCLG is proud to be able to help connect Dubai to the world by working towards the further development of the supply-chain and logistics industry. SCLG membership Corporate Membership Membership with the Supply Chain and Logistics Group (SCLG) is open to all organisations. Corporate members may nominate four to six members, depending on the category of membership – basic, privileged or premier – they opt for. All nominated members shall be allowed to vote at the Annual General Meeting (AGM) and at any Extraordinary General Meetings. The Board of Directors (BoD) and Executive Committee (EC) members shall decide the annual fees for membership. Individual Membership This is open to any individual from any part of the world. The annual subscription shall be set from timeto-time as deemed necessary by the BoD and EC members. Global thought and Industry leaders Shashi Shekhar Emirates SkyCargo Mishal Hamed Kanoo Kanoo Group Mohammed Sharaf DP World Student Membership Only full-time students can be SCLG members, but this membership does not convey voting rights to the individual. The annual fee shall be set from time-to-time as deemed necessary by the BoD and EC members. Fadi Ghandour Aramex Michael Proffitt Saadi Al Rais RHS Logistics Clifford Cuttelle David Wild Sanjay Naik Emirates Group Hamdi Osman FedEx Jinendra Sancheti TNT Express Essa Al Saleh Agility June/July 2009 The supply chain and logistics link 13 Inside SCLG Why be an SCLG Member A membership allows access to educational training, seminars and networking evenings at concessional and rebated rates. It also provides rebates on subscription of membership to SCLG’s international partners. A membership card will soon be issued to members allowing them to receive discount offers from leading retailers and service providers. There is also a certificate that distinguishes a member as a professionally focused individual or enterprise committed to the cause of the supply chain and logistics industry. For more details, please visit our website on www. sclgme.org. If you wish to volunteer to help us foster a better supply chain and logistics community, please contact Kanchan Vora on [email protected]. The SCLG Middle East is a non-profit organisation working under the umbrella of the Dubai Chamber of Commerce and Industry to promote the cause of the supply chain and logistics industry. It brings opportunities for personal and professional development through networking prospects among likeminded professionals and corporations on a global basis. The SCLG was founded with the help of senior management professionals representing a wide spectrum of industries in the supply chain. It strives to bring the best in education, seminars and interaction through partnerships and alliances with a variety of similar bodies across the globe. The group’s official magazine, The Supply Chain and Logistics Link, addresses the needs of the supply chain professionals in the Middle East. It presents 14 Regional Development Committee Board of Directors Tayssir Awada FedEx Dr Kanak Madrecha Dubai World Roy A Patterson UTi Dr Ernst Schmied East Europe CIS, Russia Dr Dermot Carey UK & Ireland Usha Kaul Saraf University of Dubai Ravi Kashyap Steinweg Sharaf Geoff Wheatley SSI Schaefer (Middle East) Dr Satish Mapara GlobeApex Management Consultants Madhav Kurup Hellmann Worldwide Logistics Arup Gupta Sharaf Logistics Dirk Van Doorn DHL Nigel Moore Logistics Recruitment Mark Millar Asia Pacific Sanjay Babur Cosmos Insurance Johnson Soans Extron Electronics Jassim Saif Emirates SkyCargo Pradeep Melakandy Pan-Pacific Logistics Consultative Committee Dr Dermot Carey UK & Ireland Dave Tootill Reinhard Wind USP Logistics Dr Cedwyn Fernandes University of Middlesex Michael Stockdale news, views, developments and information drawn from industry experts. The first of its kind in the region, The Link aspires to be a benchmark for the industry community, offering valuable insights and information to the target market. The magazine’s articles and news features cover innovative supply chain practices, emerging technologies, e-commerce The supply chain and logistics link June/July 2009 and market information from industry leaders. SCLG’S Mission The group aims to provide an accessible and dynamic networking environment that facilitates the achievements of its members in a community that encourages professional development and diversity in the logistics and supply chain management. SCLG’S Objectives To promote the cause of the supply chain and logistics industry and raise the standards of all industries on end-to-end supply chain To protect the interests of member organisations and support government bodies in the formulation of policy frameworks for logistics organisations To encourage the free exchange of knowledge Board of International Advisors Dr Dermot Carey Ireland Dr Ernst Schmied East Europe CIS, Russia Abre Pienaar South Africa Alan Waller UK Khalid Bichou Morocco Tim Sensenig USA Mark Millar Asia Pacific Dr. Craig Voortman South Africa Paul Lim Singapore Tom Freese USA Executive Committee Members Soma Sekhar SCLG President TrackIT Melvin Verghese Transworld Group John Halpin Hytech Logistics Brian Forbes DHL Express Mohsen Al Awadhi Dubai Logistics City Stephen Cross ATMS Sebastian Thomas Al Futtaim Retail Hemant Barke Prudence Insurance Brokers Andreas Dur Xvise Logistics Naveen Arun and skills relating to supply chain and logistics among its members To provide members the opportunity to network among one another and to help facilitate an efficient commercial environment To undertake studies and gather information, statistical data and official documents relevant to the industry To establish and maintain good relations with similar international organisations and other professional groups, and to provide members the opportunity to network with like-minded organisations To conduct training courses, seminars, conferences and studies relating to logistics and supply chain and to establish a library and research centre to expand the knowledge base information on the industry To promote the cause of education in supply chain and logistics among the UAE nationals, thereby contributing to build a cadre of professionals and highlyskilled citizens to take up current and future challenges in the industry. Prof. Donald Tham Canada Vineet Agarwal India Mahendra Agarwal Singapore Dr. Harry Angelopulos Greece Gerald Mukyenga Uganda Andrew Saliba Malta Dominique De Froberville Mauritius June/July 2009 The supply chain and logistics link 15 News & Views Aramex to support Vodafone Qatar ARAMEX has signed an agreement with Vodafone Qatar, one the new mobile telecoms operators in the Gulf, to provide express and logistics solutions in Qatar. “The agreement with Vodafone Qatar further expands Aramex’s growing portfolio of telecommunications companies in the region, and enhances its servicing capabilities for the sector,” Aramex said in a statement. Aramex will provide Vodafone Qatar a number of services, among them, network logistics, retail distribution, logistics management and support for various marketing initiatives. An international express delivery, freight forwarding and logistics service provider, Aramex will also provide Vodafone Qatar services in express and freight shipping, inventory management and provision of warehouse space for the storage of handsets, SIM (subscriber identity module) cards and marketing manual. There are value-added services involved in the contract, such as the provision of a break-bulk facility equipped with steel shelves at Vodafone’s main station, closed-circuit television (CCTV) system and smoke detectors. 16 The next three years will be marked with the development of flagship projects within RAK FTZ Mideast loses $162m in excise tax on illegal cigs REGIONAL governments in the Middle East lose about $162.2 million per annum in excise tax due to illegal supplies of tobacco while legitimate cigarette manufacturers incur losses of $102 million due to this illicit trade. About 23.6 billion cigarette sticks, or 16.3% of all cigarettes smoked in the region last year, were supplied illegally, putting at risk the brands and distribution network of tobacco companies, said the British American Tobacco Middle East (BATME). This illegal trade results in $5 billion worth of profits lost every year by tobacco companies worldwide, and $20 billion in government taxes. This brought to over 330 billion illegal cigarette sticks smoked in 2008, or six per cent of the total world consumption. A part of the British American Tobacco Group, the world’s second-largest publicly listed tobacco group by market share, BATME stressed in a The supply chain and logistics link June/July 2009 recent conference in Beirut the importance of addressing the illegal trade in tobacco products. “This is a very important issue, and it goes beyond just a loss of revenue for tobacco companies and governments,” said Omar Bseiso, general manager of British American Tobacco Levant and Yemen, during the two-day conference. Quoting the Interpol and the US Department of Justice, Bseiso added: “When consumers smoke smuggled or counterfeit cigarettes, they may be unwittingly helping fund international organised crime and terrorists, who are closely linked with the illicit trade in tobacco.” He said the tobacco group supports regulators, governments and international organisations in working against this illegal trade. “We would like to see all our markets free of it,” he stressed. The World Customs Organisation (WCO), World Trade Organisation and World Health Organisation (WHO) are all moving in this direction. BATME said illicitly supplied cigarettes may include genuine cigarettes sold on the black market. This is usually driven where there are high taxes on tobacco products and lower prices in neighbouring countries. “Weak criminal penalties, poor border controls, low arrest rates and corruption in some countries add to the problem,” it added. It also stressed that counterfeit cigarettes, mostly coming from China, Paraguay, the Middle East and Eastern Europe, may contain harmful ingredients as they do not comply with the regulatory standards on tar, nicotine and carbon monoxide levels. It said that addressing the issue needs the co-operation between governments, the industry and international groups, such as WCO and WHO. The group has signed a memorandum of understanding with authorities in the region on the sharing of information on this illegal trade. RTA considering further plans for Metro lines THE DUBAI Roads and Transport Authority (RTA) will spend about $681 million (Dh2.5bn) on various projects this year, and may have more plans for the Dubai Metro lines as it is re-evaluating the areas to be served by the metro system. Mattar Al Tayer, RTA’s board chairman and executivedirector, told a television show that the credit crisis has not lessened the number of cars using the roads. The RTA, therefore, will continue investing in roads and transport projects. The number of registered cars in Dubai has shot up to 1.1 million from 350,000 in 2005. Engr Abdul Redah Abu Al Hassan, director of planning and development at RTA’s Rail Agency, said Dubai Metro’s Purple Line will be launched soon. The rail will run on Al Khail Road and connect the Dubai International Airport with Maktoum International Airport, which is under construction. The Red Line will open on September 9 while the Green Line is set to start operating by March 2010. “We have completed its design and are ready for tendering, but will start construction only after completing fresh studies regarding the development,” he told reporters during a recent regional conference on railway. With an initial budget of $4.2 billion (Dh15.5bn), RTA is currently constructing the 74.6-kilometre (km) Dubai Metro project. RTA’s rail transit master-plan includes 320km of metro lines and 270km of tram lines until 2020. Al Hassan said Dubai would have an integrated mass transport system by 2020. This also includes 450km of water transport to serve the coastal and offshore development projects, and a network of 3,000 buses. IATA calls for carbon-neutral growth in aviation sector THE INTERNATIONAL Air Transport Association (IATA) has called on governments to help reduce carbon emissions in the aviation sector in accordance with Kyoto 2, a global system seeking to stabilise the greenhouse gas concentrations in the atmosphere. “Air transport is a global industry with a good track record and ambitious targets for environmental performance,” said Giovanni Bisignani, director-general and chief executive officer of IATA. “But to achieve them, we need governments to take a global approach.” In a message to the recent World Business Summit on Climate Change, in Copenhagen, Bisignani talked of the need for a global accounting of aviation’s emissions as defined by the sectoral approach in Kyoto 2. This move, which should be done by governments through the International Civil Aviation Organisation (ICAO), would open access for airlines to regulate carbon markets, thereby maintaining a level playing field for all the airlines. This would also replace overlapping national and regional schemes in reducing carbon emissions. Supported by three industry targets, the global approach consists of a 25% improvement in fuel efficiency by 2020 from 2005; a 10% use of alternative fuels by 2017 and a 50% reduction in carbon emissions by 2050. “We are already working to set an important fourth target: a date for carbonneutral growth beyond which our emissions will not grow even as demand increases,” Bisignani said. He added that aviation’s emissions will fall by eight per cent this year, about six per cent of which is because of the drop in demand brought about by the recession while two per cent is related to IATA’s fourpillar strategy. This involves the 70% improvement in fuel efficiency over the past 40 years, 23% of which happened in the last decade due to better aircraft and engines; best practices being imposed in co-operation with governments worldwide; shortened routes and the carbon-offset programmes by some airlines. “By working together with a co-ordinated global approach, we can make aviation the first global industry to achieve carbon-neutral growth, which can be a model for the others to follow,” Bisignani said. He stressed that the “most exciting” development is the work being done on sustainable next-generation biofuels, which could reduce carbon footprint by up to 80%. “Three years ago,” he added, “nobody thought biofuels could be applied to aviation.” June/July 2009 Emirates chips in $16bn to UAE economy UAE’s widely-known brand, Emirates Airline and Group, contributed $16 billion to the country’s economy, or nearly a fourth of Dubai’s gross domestic product. Emirates Airline alone managed to rake in $405.8 million (Dh1.49bn) in profit in 2008, despite high oil prices and the global credit crisis. Last year’s net income dropped by 72% from $1.4 billion in 2007. Sheikh Ahmed bin Saeed Al Maktoum, president of Dubai Civil Aviation Authority, stressed that no one could have predicted the recession that has been affecting economies worldwide. “Emirates has worked hard to cope with this downturn by maintaining our agility and responsiveness in a volatile economic environment,” added Sheikh Ahmed, who is also chairman and chief executive of Emirates Airline and Group. He said that Emirates Group will see “satisfactory growth” in the coming year, and development plans remain unchanged. He also stressed the sustained quality of excellent services and the retention of the staff, despite the credit crisis. “We will continue to forge ahead to build the airline, Dnata and the many subsidiary-companies that are part of the Emirates Group,” he said. “Emirates has a massive growth plan, which, if revised, could impact its future growth.” The supply chain and logistics link 17 News & Views Emirates to add flights to India WANTING to support India’s plan to attract millions of travellers, Emirates Airline will add 22 weekly flights to the world’s second-most populous nation. This will bring to 185 from 163 the number of Emirates Airline’s weekly flights to India’s 10 gateways during the summer and winter periods, the airline said in a statement. The airline, meanwhile, launched its third and largest lounge in Germany at the Düsseldorf International Airport. The 700-square-metre facility is part of the airline’s programme to offer pre-departure comfort at key airports worldwide, and follows similar travel sanctuaries in Frankfurt and Munich. “These lounges are an integral part of the Emirates’ experience, putting passengers in the best possible frame of mind for their journeys,” said Mohammad H Mattar, the airline’s divisional senior vicepresident for airport services. The Indian routes facing high demand from travellers include Ahmedabad, Chennai, Kolkata, Kozhikode and Thiruvananthapuram. India plans to attract 100 million tourists by 2010. “When traditional European markets dried up, India was quick to refocus its trade and marketing efforts in targeting regions not severely affected by the economic downturn…” said Majid Al Mualla, the company’s vice-president of commercial operations for West Asia and Indian Ocean. These regions include the Middle East, Eastern Europe, Africa and parts of Southeast Asia. With a global network spanning over 100 cities in at least 60 countries, Emirates Airline can connect India well to the world. 18 Emirates Glass installed the EmiCool Plus NN 51 clear glass in Dubai’s Emirates Tower Hotel Emirates Glass secures 20% in EFG’s annual glass production EMIRATES Glass, together with two sister companies, has secured a 20% stake, amounting to $5.4 million (Dh20m) per annum, in the total glass production of Emirates Float Glass (EFG). This means that Emirates Glass, a subsidiary of Glass LLC, and Lumiglass Industries and Saudi American Glass Company will buy a total of 100,000 square metres of glass every year from another sister company, EFG. Emirates Glasss, a leading processor of architectural flat glass in the Middle East, and two other buyers will coat Rashid, Mashaal and Yazbeck The supply chain and logistics link June/July 2009 and temper the raw clear glass from EFG according to the requirements from clients in various construction projects. “We are very glad to support our sister-companies by providing them with float glass produced with superb craftsmanship and cutting-edge equipment,” said Ghassan Mashaal, vicepresident of EFG. Faisal Rashid, general manager of Glass LLC, which is owned by Dubai Investments, said this collaboration was triggered by a growing demand for glass from construction projects. “This partnership with our subsidiaries further cements our position as a substantial player in the local market,” he added. The general manager of Emirates Glass, Ziad Yazbeck, said the annual order shall be increased after the installation of a new coater in his company by September. He said the facility would have a total capacity of 3.7 million square metres of flat glass, and feature a purchase requirement of $12.3 million (Dh45m). UPS inks pact with India’s AFL on FSLs UPS has teamed up with AFL to expand its field stocking location (FSL) network in India, aiming to boost global post-sales service options at a time when Asia’s contract logistics market is set to overtake that of North America. “UPS is expanding its post-sales solutions in the Asia-Pacific region to fulfil these market needs,” said Brad Mitchell, president of UPS Logistics & Distribution. The courier firm will put up over 130 FSLs across India through an agency agreement with AFL, a leading logistics and domestic transportation service providers in that country. UPS said AFL will use the former’s post-sales technology to manage the forward stocking inventory of customers in multiple locations. This solution also provides value-added services, such as inventory planning. An expanded network of FSLs will support sameday, next flight out and next-business-day delivery of critical service parts. Basically, FSLs provide support to companies that must respond quickly to customer service needs. “Despite the current economic conditions, Asia continues to be a global manufacturing hub, and a market research indicates ‘Dubai is not overretailed’ that Asia’s contract logistics market could overtake North America’s in the next five years,” Mitchell said. He added that the partnership with AFL makes UPS well-positioned to serve both local businesses and multinational corporations. “It gives our global customers improved access to one of the world’s largest economies,” he stressed. UPS has the biggest FSL network in the world with more than 700 FSLs in 120 countries. Fully integrated with the company’s global transportation network, these FSLs help customers locate the needed products and services nearest to them. Cyrus Guzder, chairman and managing director of AFL, the South District MD of UPS Asia-Pacific Region, Craig Foster, and Juzar Mustan, chief executive officer of AFL Logistics June/July 2009 STRESSING that Dubai is not “over-retailed”, an official of the Dubai Shopping Festival (DSF) said the retail sector is expecting to have good revenues from the ongoing Dubai Summer Surprises (DSS), a city-wide sales promotion. “Dubai is not over-retailed as it is made out to be,” said Laila Suhail, chief executive officer of the DSF Office. “Yes, the city’s gross leasable area is the highest in the region, but this is the dynamic nature of Dubai.” Suhail described Dubai as the world’s fourth-most dominant retail city, offering value-added promotions on international brands through shopping extravaganzas, such as DSF and DSS. “It must be noted that we achieved this in a short period of time, unlike other seasoned retail destinations that have been retailing for decades,” Suhail said. “And we are pooling our efforts to ensure that the efforts put out this summer will be unmatched by any other retail destination.” This year’s DSS, which began on June 11 following the registration of retailers from May 17, will be the longest shopping promotion ever organised in the Middle East. For four months, retail outlets are expected to offer discounts of up to 80% on various items. This year’s DSS is the largest shopping promotion in the Middle East The supply chain and logistics link 19 News & Views Abu Dhabi’s 1st rail system up in Sept ABU Dhabi will begin operating the first phase of its metro rail project by September 2015, said Dr Abdul Qader Al Shahbani, project manager of Surface Transport Master Plan at the emirate’s Department of Transport. This involves 42.5 kilometres (km) of track on the ground, 4.91km of elevated track, 16.2km on cut and over tunnel and 19.26km in the bored tunnels, he said in the recent ‘MENA [Middle East and North Africa] Rail 2009’ conference in Dubai. The Abu Dhabi Metro project is part of the city’s master transport plan 2030, which also involves 580km of High Speed Railway Lines, a 350-km light-rail tram (LRT) system and 130km of metro system. The LRT system will serve the areas within Abu Dhabi City while the metro system will link the airport with the central business district and the areas close to the metro will be served by trams. Al Shahbani said the study for the metro project will start in August while that of the LRT system will follow in November. Besides serving Abu Dhabi’s growing population, the railway will also provide vital links to Dubai, Al Ain, the Western Region and Saudi Arabia. Abu Dhabi’s population of 900,000 is expected to increase to 3.2 million by 2030. The daily personal trips on roads are 1.2 million, and will rise to 5.4 million by 2030. About 7.9 million tourists are also expected to visit the emirate by the same year from the current 1.8 million. “The existing road network... “ Al Shabani said, “will not be able to cope with the transport needs of the increasing number of population without the help of a rail network…” 20 An artist’s view of a service area being considered for KBSP GOP considers car park, service area for Bahrain’s KBSP THE GENERAL Organisation of Sea Ports (GOP) is considering hosting a multi-storey car park and a service area in the vicinity of Khalifa bin Salman Port (KBSP) that could provide customs-free storage, warehousing and commercial facilities. This develops following the successful launch of KBSP in Manama which needs, along with the Bahrain Logistics Zone, a strategic component, such as a service area catering to the supply-chain and logistics companies. “It will ensure that the tenants and the companies The supply chain and logistics link June/July 2009 operating at the port and logistics zone will have access to the best possible facilities to support their business activities,” said Hassan Ali Al Majed, director-general of GOP. GOP will announce soon the auction procedure for potential investors to bid for a 25-year concession agreement under the buildoperate-transfer, or BOT, scheme. The completed design for both the multistorey car park and the planned service area will be provided to interested developers. “The new service area will yet be another milestone in our continuous commitment to develop the Khalifa bin Salman Port community,” Al Majed said. In a statement, GOP said the service centre, to be located behind the customs gate, will house 6,500 square metres of office space and general warehousing facilities. With a space for 4,000 vehicles, the car park will house the imported cars before their re-distribution across Bahrain. The whole area will have a number of other important amenities, such as a petrol station, banking facilities, food outlets and a convenience store. Govt targets high-growth sectors THE UAE government will push for economic diversification to expand its revenue by investing in sectors that promise high Mohamed Ahmed bin Abdulaziz Al Shehi returns, as the country is seen to recover from the credit crisis towards the end of the year. “We will see positive indicators by the third and fourth quarters,” said Mohamed Ahmed bin Abdulaziz Al Shehi, directorgeneral of the Economic Department. “And, for us, in moving forward, the watchword will be diversification.” Speaking on behalf of Sultan Saeed Al Mansouri, UAE Minister of Economy, Al Shehi added: “We will concentrate on expanding our revenue streams through focused investments and [by] developing high-growth sectors.” At the recent ‘MegaTrends’ conference in Abu Dhabi, Al Shehi said the UAE economy has begun to recover from the global financial turmoil, while another UAE official described the tourism industry as a key driver of economic diversification. Organised by Aim Events, the conference identified trends and insights on the different sectors in the UAE through various interactive sessions addressing the future of regional and global economies. Nobel Laureate Paul Krugman, who is also a professor of Economics at Princeton University, pointed out that the world economy has been stabilised and is now recovering. A situation similar to the Great Depression 80 years ago will, therefore, not happen in the present world. “The velocity of growth and change comes from an organisation or society’s ability to innovate,” said Ross Dawson, chief executive officer of international consulting firm Advanced Human Technologies. The panellists in a forum addressing the financial landscape in the Gulf region stressed that Abu Dhabi’s strong fundamentals and sound economic plans have made it well-equipped to deal with the credit crisis compared with the other cities in the US and the UK. Participants in the ‘MegaTrends’ conference June/July 2009 The supply chain and logistics link 21 News & Views Lift & Shift ships 8 modules for ADGAS Lift & Shift India has successfully completed the shipment of eight process system modules involving a project for the Das Island facilities of Abu Dhabi Gas Liquefaction (ADGAS). One of India’s leading specialists in heavy-lift and over-dimensional projects cargo, Lift & Shift did the shipment in behalf of Technip, an engineering company headquartered in Paris. Grenald Alves, general manager of Lift & Shift, said the modules were shipped in two batches from India to the Abu Dhabi Terminals, also known as Mina Zayed, from December to May 16. Early last year, ADGAS awarded Technip a turnkey contract worth $610 million for gas compression plants and associated facilities for Das Island. The project had to be configured in large-scale process system modules and interconnecting racks, which were manufactured and assembled at construction yards before their transportation to Das Island. ADGAS’s plant facilities on Das Island include compressor and booster stations, fuel gas treatment and gas dehydration units. These will treat 211 million cubic feet per day of associated gases produced by offshore fields in Abu Dhabi. Modules shipment for ADGAS 22 Tyrolean, Clear Sky create new customised air service A NEW executive air service will soon be available from Dubai to other parts of the Gulf and the wider Middle East region, following a joint venture agreement between Tyrolean Jet Services (TJS) and Clear Sky. Called Clearsky-Tyrolean Jet Services (CST), the new company will have its first customised air service in Beirut, and has plans of opening a representative office in Dubai, one of the world’s fastest-growing aviation hubs. CST will offer services through its own fleet and third-party aircraft and management services during the first phase of its operation while the second phase involves aircraft maintenance and a service centre at an airport, also known as a fixed-base operator. The new company’s first aircraft – 14-seater Executive Dornier 328JET, operated by TJS – will be based in Beirut from June. Headed by Munzer Awaida, an aviationindustry veteran, CST will quickly expand its fleet and set up operations across the Middle East. Munzer Awaida The supply chain and logistics link June/July 2009 Martin Lener Martin Lener, chief executive officer of Austria-based TJS, stressed the excellent network and local knowledge of MerchantBridge, as well as its good experience in developing new ventures in the Middle East and Europe. The Gulf Arab states will have 700 aircraft servicing the sector y 2011 from the current 600, 50% of which are in Saudi Arabia, followed by 37% in the UAE and the rest are spread over Kuwait, Qatar, Bahrain and Oman. Operators in the Middle East, which has a tremendous growth potential for chartered air services, will have an overall turnover of $1.2 billion by 2010 from the current $500-800 million. “The Middle East executive aircraft market is still in its infancy if compared with the developed markets,” said Basil Al Rahim, founder and president of Gulf-based MerchantBridge International Holdings, owner of Clear Sky. The sector is seen to grow significantly across the Middle East and North Africa, with $210 billion worth of expansion projects in various airports. About $100 billion of these projects are in the UAE, particularly Dubai. Liquid Terminal and Tank Integrity Abu Dhabi unveils mass transport plan Achieving cost effective maintenance and operational strategies in bulk liquid storage facilities Doha, Qatar Abu Dhabi skyline: The emirate offers good opportunity for cargo business Abu Dhabi’s April cargo movement jumps 5pc CARGO movement at the Abu Dhabi International Airport climbed five per cent in April while passenger traffic jumped 12% compared with the same month last year, as aircraft movement was up five per cent. The growth in passenger traffic was attributed mainly to the various conferences and exhibitions held in Abu Dhabi, as well as the arrival of Sudan’s Sun Air and the start of daily flights to Melbourne in Australia by Etihad Airways. Mohammed Al Bulooki “We keep attracting new airlines to the airport which is testament to the quality of services and facilities we provide, as well as the increasing interest in Abu Dhabi as a global business and tourism destination,” said Mohammed Al Bulooki, vice-president of Airline Marketing and Aeronautical Revenue at the Abu Dhabi Airports Company (ADAC). London remained as Abu Dhabi’s busiest route, followed by Bangkok and Doha while the emirate saw strong growth in the Indian Subcontinent through competitive pricing and high volume workforce traffic. In a statement, ADAC said traffic to and from India jumped 29.2% in April, followed by the UK with 15.1% and Pakistan at 13.9%. It also enjoyed strong growth in Australia, which became ADAC’s ninth largest market. Al Bulooki said the third terminal has increased the airport’s capacity, so “we can keep up with the demand and open our doors to more airlines wishing to establish routes to Abu Dhabi in the future”. 4th & 5th October 2009 Attend this informative event and gain practical insights into: • Gaining an insight into the developments and innovations in the bulk liquid storage industry • Ensuring cost-effective tank inspection and repair strategies to reduce operational cost • Implementing the latest leak detection techniques to avoid catastrophic failures • Enhancing tank operations through effective maintenance, repair, cleaning and inspection strategies • Evaluating developments in tank cleaning procedures and practises • Complying to safety and environmental regulations to emphasise on the essentials of safety procedures in bulk liquid storage • Applying proper disaster recovery and emergency response techniques to battle with disasters retention The Liquid Terminal and Tank Integrity conference is recognised by the Chartered Institute of Logistics and Transport (UAE) as contributing to the Continuing Professional Development needs of members of CILT UAE *Early Bird & Group Discounts Ask about our savings Iridium Sponsor Supporting Organisation Media Partner For more information and registration, please contact Lee Chew Wan on Tel: +603 2723 6748 or email to [email protected] www.marcusevans.com conferences June/July 2009 The supply chain and logistics link 23 News & Views Roundup Dubai, its second hub, citing the emirate’s “regulatory restrictions”. Its non-stop flights from the UAE to Delhi, Mumbai, Sana’a and Salalah now go via the airline’s homebase in Kuwait. Its services to the southern Indian city of Kochi and the Sudanese capital of Khartoum were also terminated. The UAE has changed its regulation on directional “fifth freedom”, which grants flying rights to an airline to carry traffic between a second and a third country. Budget airlines are becoming more popular among travellers, with Jazeera and Sharjah-based Air Arabia adding new routes and expanding fleets. Dubai has launched its own budget carrier, flydubai. Dubai Customs personnel are trained in the latest inspection techniques MORE companies are seen to relocate to free zones in the coming years, prompting the Dubai Airport Free Zone (DAFZ) to consider investing $354 million (Dh1.3bn) to double its capacity with six new buildings and a hotel. DAFZ posted a 49% rise in net income in the first quarter of the year compared with the same period in 2008. Total net profit last year amounted to $47.7 million (Dh175m). This means that foreign direct investment to the emirate is doing well, said Mohammad Ahmad Al Zarouni, director-general of DAFZ. He told a local paper that growth in the second quarter would slow down because of the summer season. DUBAI Customs has foiled an attempt to bring 11.4 kilogrammes of opium into the UAE, and referred the seized consignment to the AntiNarcotics Department of Dubai Police. Inspectors at the Cargo 24 Village of Dubai International Airport found eight pieces of opium in two cartons filled with fabric rolls and curtain accessories coming from an Asian country. “Such an incident proves once again the vigilance and preparedness of customs inspectors,” said Mohammed Matter Al Mari, executive director of Cargo Operations Division at Dubai Customs, “who have been trained on the latest inspection techniques through intensive training courses.” DUBAI’S General Civil Aviation Authority has given flydubai, the emirate’s first budget airline, the go-signal to launch its first flight to Beirut. The regulatory body approved flydubai’s manuals, instructions and procedures, as well as the functions of its flight attendants, maintenance personnel, pilots and management staff. Operating at Terminal 2 The supply chain and logistics link June/July 2009 of the Dubai International Airport, flydubai has announced three other destinations in the Middle East and North Africa, including Amman, Damascus and Alexandria. It will serve 16 destinations in the Indian Subcontinent and the Gulf by the end of the year. JAZEERA Airways has stopped serving from June some of its international destinations directly out of LUFTHANSA has launched a low-fare programme for 40 destinations worldwide, including from Dubai and Abu Dhabi to Europe. This develops as the German airline expanded its mobile boarding pass service to a number of destinations, following its successful introduction on the Frankfurt-Vancouver route. A round-trip flight from the UAE to a European city can be booked starting from $324.07 (Dh1,190). Lufthansa also said Lufthansa offers low fares from UAE to Europe Astana is Etihad’s second destination in Kazakhstan that more passengers are taking advantage of fast, flexible and convenient check-in service by having their boarding pass sent to an internet-enabled cell phone in the form of a 2D barcode. About 85,000 passengers use this innovative service every month. MASTER developer Nakheel would merge with the realestate arm of Dubai Multi Commodities Centre (DMCC), with an aim of reassuring investors of growth despite the current market conditions. Analysts say that 2009 is all about consolidation. Nakheel has become famous for its Dubai waterfront projects, such as The Palm Jumeirah and The Palm Jebel Ali. DMCC is the emirate’s commodities hub, especially in gold, precious metals and diamonds. ETIHAD AIRWAYS launched its maiden flight to Astana on May 7, making that capital its second destination in Kazakhstan after Almaty. Astana is now served once a week from Abu Dhabi by the airline using Airbus A319. Launched in December, the number of flights to Almaty, Kazakhstan’s largest city, was reduced to three times a week from four times a week, following the new service to Astana. A former Soviet republic, Kazakhstan has benefited from major foreign investments since its independence in October 1990. It is among the world’s top 20 oil producers, and it expects to be among the world’s top oil exporters over the next decade, with a daily production capacity of 3.5 million barrels of oil. It also plans to pump up to 45 billion cubic metres of natural gas a year by 2015. ABU Dhabi-based Navayuga Engineering Company (NEC) has completed the Khor Fakkan Port Expansion Project for Berth 6 which involved the installation of board pile foundation. The piles are extended to depths of up to 25 metres in deep sea. NEC General Manager Anthony A David said the company will hit its growth target this year, owing to on-schedule completion of projects. also plans to start flights to Abu Dhabi and two other destinations in the Gulf region. It has been expanding its route network since 2007, when it acquired Air Deccan. THE FUJAIRAH Airport and Europe Aviation have signed an agreement on a new aircraft maintenance facility which will start soon and run for 18 months. This will be the ninth base for Europe Aviation, which has six main centres in France servicing 60 airline carriers. The $13.6-million (Dh50m) facility will cater to four aircraft at a time, but will increase its capacity after the initial stage. Dr Khalid Al Mazroui, director of Fujairah Airport, said there are plans to market the airport as a stop-over and maintenance centre for the small business jet market. GLOBAL container shipping line Maersk announced a brief postponement of its planned general rate increase in North America to the Mediterranean and North Africa trade. The delay from June 15 to July 1 had been made to coincide moves to increase rate with a change in the bunker adjustment factor (BAF) charge, also set for July 1. BAF is the floating part of sea freight charges representing additions due to oil prices. “By combining the rate increase and the BAF into a single event, we simplify tariff and contract maintenance, reducing complexity for our customers,” Maersk said. Maersk’s Danish parent group, AP Moeller-Maersk, meanwhile, revealed the imminent departure of its chief financial officer, Soren Thorup Sorensen, for health reasons. WARED Logistics, a regional logistics service provider based in Saudi Arabia, has secured “significant” contracts for its operations in Syria run by Wared Transport. “As a result of this new business, Wared Logistics has dramatically increased the size and capabilities of this operation,” it said in a statement. Wared’s new major customers in Syria include Premco, a manufacturer of precast concrete and steel beams, the Bahra Steel Company and the United Arab Aluminium Company. Wared Logistics is a joint venture between Zahid Group Holding and Construction Products Holding Company. KINGFISHER Airlines was set to start flying from the Indian technology hub of Bangalore to Dubai from June 25, citing improving market conditions. “The conditions have improved now,” said Vinay Nambiar, the airline’s area manager for the UAE, Qatar and Oman. The four-year-old airline June/July 2009 THE SAME air cargo companies that engage in illegal arms transfers to African conflict zones are also contracted to deliver humanitarian aid and support peacekeeping operations in the areas. This according to a report released in May by a Swedish research institute. The Stockholm International Peace Research Institute (SIPRI) said that major UN agencies, the European Union and NATO member-states have also used the services of 90% of air cargo firms identified in arms trafficking-related reports. This means that besides being involved in humanitarian aid, these companies have also transported “conflict-sensitive goods”, such as cocaine, diamonds, coltan and other precious minerals. The supply chain and logistics link 25 News & Views Overseas DHL to dispatch mail, books for HarperCollins 26 management control, all with a single point of contact.” The supply chain and logistics link June/July 2009 To North America, Latin America Westport Singapore Brisbane 17 10 7 14 12 Singapore 9 15 5 11 13 16 9 6 13 11 Westport 11 17 7 13 15 Fremantle Melbourne Sydney Adelaide Brisbane Fremantle Melbourne Sydney Transit Times Adelaide Fremantle Adelaide Sydney Melbourne FRE SIN Singapore 0 1 Tu We ADL Fremantle 0 Tu MEL Adelaide 1 0 Tu We SYD Melbourne 0 Tu BRB Sydney Transit Day Day of Week FRE Brisbane Loop 1 WP7 Fremantle SIN Westport Port Rotation Singapore 10 11 Fr Sa 12 13 Su Mo 14 15 Tu We 17 Fr 20 21 Mo Tu 26 0 Su Tu 12 13 Su Mo 14 15 Tu We 17 Fr 20 21 Mo Tu 26 0 Su Tu Loop 2 APL-226 7 Tu Arrives Transit Day Day of Week Departs CMA CGM, the French global container shipping line, announced two development plans for June – a new service to and from north Europe and a hike in rates to and from Asia – in connection with its Mediterranean region trades. Called French Europe Med Express, the new fixedday service will link Greece and Turkey. It will deploy five vessels of 2,100 20-foot equivalent units (TEUs) to establish direct connections between north Europe and the main ports in the Aegean and Marmara Seas. The company also planned to start raising from June its rates in AsiaMediterranean, from $200 per TEU. Another hike of $200 per TEU followed in July. To North Asia To West Asia, Europe Brisbane DHL has secured new contracts in the UK with HarperCollins, one of the world’s foremost English-language publishers. DHL would look after air and sea freight to HarperCollins’ sister-companies and associates in Australia, New Zealand, Canada and India. DHL Global Mail would also manage the daily international mail from HarperCollins’ facilities in London and Glasgow. Part of German global group Deutsche Post DHL, DHL would dispatch about two million of mail and books a year under the contract. “Some of the major factors contributing to the win,” DHL said, “were DHL’s ability to offer a complete endto-end solution, enhanced communication infrastructure and a clear and streamlined APL, a unit of Singapore-based US firms CryoPort Systems Neptune Orient Lines, has Incorporated and FedEx announced plans to raise Express have signed an freight rates in the Asiaagreement for an “innovative Europe trade, following an and breakthrough” frozen earlier initiative announced shipping solutions for the in February. It said that from life-science industry. The June, a pre-container rise of system called CryoPort Express $100 would be placed on scrap Shipper allows products to commodities, such as paper, for remain frozen at temperatures the eastbound Europe to Asia below -50 Centigrade for up to leg. An increase of $300 per 10 days. This is unlike dry ice 20-foot equivalent unit would shipping, which often requires be imposed for all freight to re-icing during transit. the Mediterranean and North “By using CryoPort Express, Europe from June 15 and July customers also will eliminate 1, respectively. greenhouse gas emissions “Despite the relative and landfill disposal issues success of initiatives we associated with traditional dry implemented earlier this ice methods,” said CryoPort and year, rates in the Asia-Europe FedEx Express, a subsidiary of trade are not even close FedEx Corporation. CryoPort to sustainable levels,” said commercialises technologyDetlev Kerber, APL’s vicedriven shipping products APL Intra-Asia president for Asia-Europe for the biotechnology and Trade. “We will be doing biopharmaceutical cold chain. AAX–Asia Australia Express THE APL ADVANTAGE everything possible to ensure TOLL, a provider of integrated • Reliable dedicated service to and from Singapore and Westport to Australia sailings that connect to APL linehaul and other feeder services in Singapore the •• Weekly latest rises are upheld.” logistics based in Australia, Offers reefer services to meet the needs of customers has agreed with China For sailing schedules, shipment booking, and tracing, visit www.apl.com. APL to raise rates in Asia-Europe trade aaxsvc.pdf ©APL 27-Jun-07 Merchants Group to acquire the remaining 49% of shares in ST-Anda Logistics. Based in Shenzhen, ST-Anda has warehouses and depots in over 30 cities across China, and a distribution network reaching 1,500 cities. In May, Toll agreed to acquire an equity stake in BIC Logistics, an Indian company. “The Toll Group has for some time considered our Chinese logistics operations to be of strategic significance to Toll’s international business,” said Paul Little, managing director of Toll. “We now have operations in over 50 countries globally, and China is a critical element in our growth strategy.” EUROPE’S third-largest carrier, British Airways (BA), reported last month a first full-year loss since 2002, saying it lost $611.3 million compared with a net income of $1.2 billion a year earlier. The deficit was wider than the $508.4 million predicted by analysts, based on the median from eight forecasts gathered by Bloomberg. BA and other global carriers, such as Air FranceKLM Group, are dropping rates and cutting flights to deal with the lack in demand for travel due to the credit crisis. Meanwhile, BA is having merger talks with Iberia Lineas Aereas de España. The aim is to create an airline with two fleets and a dual listing in London and Madrid. BA is also seeking anti-trust immunity, as it proposed an alliance with AMR Corporation’s American Airlines. SWISS global forwarder Kuehne + Nagel (K+N) said it will handle Audi Volkswagen spare parts for the aftermarket in South Korea for three years. This includes receiving, picking and packing, handling of dangerous goods, shipping and national distribution to the carmaker’s dealers across the country. K+N committed to In Shenzhen, China construct a brand-new state-ofthe-art logistics centre northwest of Seoul which will be fully operational by September. The centre will provide 4,500 square metres of dedicated warehouse space for 22,000 stock-keeping units of Audi Volkswagen, and this may be expanded to 2,000 square metres more. EIMSKIP, an Icelandic shipping, logistics and supply-chain management group, has announced an agreement to sell 65% of its shares to Finnish shipping company, Containerships. “This agreement is provisional due to an approval from the board of directors and release of pledges,” Eimskip said. The sale was part of the financial restructuring of the Icelandic group. After the sale, Containerships and Eimskip will continue their co-operation in Denmark and Finland. Eimskip acquired Containerships in October 2006. JAPAN Airlines (JAL) Group and Mitsui & Company have announced an alliance that June/July 2009 would allow the former to offer its air cargo transport services while the latter would provide logistics solution services on sea freight transport. They are set to start sales activities from July. “The companies hope that through the partnership, they can both transcend the frameworks of a logistics division in a general trading firm and of an airline,” they said in a statement, “and integrate their respective features and functions to offer support to the business of their customers.” The supply chain and logistics link 27 News & Views DHL Supply Chain is world’s biggest DHL Supply Chain is once again the largest contract logistics operator on a regional and global bases, according to the latest annual rankings issued by Transport Intelligence (Ti). Re-branded recently from DHL Exel Supply Chain, DHL Supply Chain posted total revenue of $16.9 billion, way ahead of CEVA, which ranks second, and the Swiss firm Kuehne + Nagel. Ti said the rankings of the top three firms remain the same from last year’s. It added that in Europe, as on the global basis, DHL Supply Chain is the dominant force. UK-based Wincanton, on the other hand, is stronger in Europe than it is globally. CEVA has four major UK and Italian businesses and smaller operations across Europe. John Manners-Bell, chief executive of Ti, said most contract logistics companies are focusing on internal growth opportunities, since volumes and margins are decreasing worldwide. “I believe this will continue to be the case in 2009, despite the general perception that ‘distressed’ targets may soon be coming onto the market,” he added. “However, as the market picks up in 2010, there is likely to be a surge of mergers and acquisitions activity.” The world’s biggest contract logistics operator 28 Maersk’s container business may suffer for the rest of the year China’s exports fall a threat to global container shipping THE 25% fall in China’s exports recently has called into question the present structure of the global container shipping sector, whose major players announced huge losses for the first quarter of the year. Maersk, Hapag-Lloyd, Neptune Orient Lines and Evergreen Marine said they lost so much revenue between January and March, according to UK-based Transport Intelligence (Ti). The Danish conglomerate AP Moller-Maersk, owner of Maersk, may incur more losses for the rest of the year. The container business of Maersk lost $424 million in earnings before interest and tax, with revenue dropping to about 40% and volumes falling 14%. A provider of intelligence on the global transport industry, Ti said total exports in China dropped by 22.6% in April from a year earlier The supply chain and logistics link June/July 2009 while imports fell by 23% for the same period. It added that the drop in volumes may get worse if China’s exports decline further against those with other industrialised countries. The US and the UK, for instance, are rebalancing their trade while South Korea is showing signs of stabilising its exports. This will create a change in the trading pattern worldwide, and that of the container shipping sector. “The problem is the container shipping sector is oriented to making money from the China trade,” said Ti on an online article. “That is where the shortages of capacity were in the recent past, not on export lanes from Europe, North America or, indeed, from other areas of east Asia.” Eivind Kolding, chief executive officer of Maersk, said the line had cut again its container rates on eastbound transpacific routes by about 10%. Ti said the collapse in demand and increased capacity in the market resulted in losses among the container shipping lines. FedEx’s lab THE DECISION of the US House of Representatives to change the regulatory status of FedEx’s labour regulations could prove expensive for the US-based global express and freight firm. Its rival UPS, for instance, negotiated a large pay deal last year with the Teamsters Union over $1 billion in pension and provisions alone, said UK-based Transport Intelligence (Ti). “FedEx may have to Abu Dhabi unveils mass transport Container shipping linesplan addressing transatlantic woes MAJOR container shipping lines are taking new co-operation moves to ride out the global financial crisis, the latest of which is the plan to address the declining volumes in the transatlantic. Some members of Grand Alliance, a multinational global container shipping group, are planning to work with Hamburg Süd on the Atlantic Express Service (ATX). “The co-operation will allow Grand Alliance to continue offering [its] customers the competitive and highquality service they are used to,” the group said. The ATX service is currently operated by Grand Alliance members HapagLloyd, Nippon Yusen Kaisha (NYK) and MISC Berhad’s Puteri Firus: The shipping line is pulling out of Grand Alliance from 2010 Orient Overseas Container Line. They are the ones planning the co-operation on ATX. The group said the port rotation would remain the same – that is, Rotterdam-Hamburg-Le HavreSouthampton-New York-NorfolkCharleston-Rotterdam. Hamburg Süd will initially provide chartering slots, the group added, and “may provide a vessel to the service at a later stage”. Grand Alliance member MISC Berhad, meanwhile, said it will pull out of the group from 2010, citing “portfolio restructuring”. It will stop participating from the European and Mediterranean trade lanes covered by a memorandum of understanding forged in 2007. “The withdrawal of MISC’s Liner Division from the Asia-Europe trade is part of a portfolio restructuring to reposition the business on a firmer footing that will drive future expansion,” the company said. Its Liner Division will then focus to become one of the leading intra-Asia liner operators. One of the core services would be the Middle East-India Subcontinent trade. our regulations changed face a similar bill in the near future,” said Ti, a provider of intelligence on the global transport industry, stressing that UPS has long recognised trade unions representing its staff. In May, the US House of Representatives applied the National Labor Relations Act to FedEx employees who are not directly concerned with flying or maintaining aircraft. The management of FedEx staff is regulated under the Railway Labor Act, although the US-based global express and freight firm is regulated by the US Federal Aviation Authority because it is an airline. “That makes union organisation much more difficult than under the alternative National Labor Relations Act, which covers most other freight transport businesses,” Ti said. FedEx called the decision a “legislative bailout” which would diminish competition for UPS if it becomes a law. “UPS’s bailout bill is targeted only at hurting FedEx Express and our airline-based delivery network,” FedEx said in a statement. “But those who rely on next-day commerce for medicines, replacement parts, critical inventory and other essential goods would pay the price.” The president of Teamsters Union, Jim Hoffa, looked at it in a different light, saying, “The House of Representatives has done the right thing in closing this unfair loophole that benefits June/July 2009 only FedEx. Because of this unfair advantage, FedEx Express workers have been deprived their right to form unions like workers at other package delivery companies.” It may be noted that FedEx has been involved in a series of legal cases with some of its drivers, whom FedEx said are self-employed contractors. The drivers claim they are employees, and are entitled to better terms and conditions of employment. The supply chain and logistics link 29 30 The supply chain and logistics link June/July 2009 The Industry { L0gistics } In the same boat Swine flu pandemic threatens supply chain I T’S not only the supply-chain and logistics sector that is facing serious threats from the A(H1N1) virus, more commonly known as swine flu, but, more particularly, the UAE’s export-driven economy. The transport industry has been reeling from the effects of a global economic downturn, with huge decreases in cargo volumes consisting of manufactured and traded goods, as well as in passenger traffic. Airlines, freight companies and truckers feel the pinch of reduced freight volumes – and the last thing they need is a pandemic, which will further restrict travel and the movement of goods and people. CHALLENGING TIMES “The economic downturn is of unprecedented dimensions because all global economies are in deep recession, and we do not know when the downturn will bottom out,” said Ivan Misetic, chairman of the Association of European Airlines, during a recent meeting of industry bigwigs in Brussels. “What we do know is that it has severe repercussions on all airline business models. Passenger volumes are in steep decline and the air freight market has suffered what can only be described as collapse.” Figures released by the International Air Transport Association (IATA) reveal that April international air cargo was down 21.7% compared with the previous year levels, the fifth consecutive month that volume was down by more than 20% year-on-year. Airline analysts expressed cautious optimism that “the sideways progression might indicate that the worst of the economic downturn was over”. Though business confidence was improving, experts believe that air freight volumes would likely continue to “bounce along the bottom”. Carriers worldwide experienced double-digit declines in April, IATA figures show. Worst hit were Latin < In Dubai: The emirate’s economy will have structural shift in the next few years The Industry Truckers are in the same boat as their airborne cousins American carriers at a decline of -24.2%. European, North American, Asia-Pacific and African carriers had similar poor performance of -23.3%, -22.4%, -22.3% and -18.8%, respectively. On the other hand, Middle Eastern carriers exhibited the strongest performance with a decline of only -11.1%. “Freight remains at shockingly low levels,” lamented IATA DirectorGeneral and Chief Executive Officer Giovanni Bisignani. “The worst may be over. However, we have not yet seen any signs that recovery is imminent.” Truckers are also in the same boat as their airborne cousins. YRC Worldwide, one of the world’s largest logistics companies which accounts for almost a quarter of the US’s “less than truckload” freight market, is on the brink of bankruptcy. At the rate it is using up its cash, financial analysts foresee that the company might run out of cash by the third quarter of the year. YRC managed to convince its creditors to ease up on certain loan conditions, such as an EBITDA (earnings before 32 The supply chain and logistics link interest, taxes, depreciation and amortisation) of at least $45 million by the second quarter. Its chairman, president and CEO, Bill Zolars, hopes that, with consistent improvement in the firm’s operational trends and with continued loyalty of their customers, YRC can buy enough time to get through these tough financial times. To cushion its precarious finances, YRC applied for a $1 billion bailout by the US government of its pension obligations. If Washington can throw June/July 2009 a billion-dollar lifeline to auto and banking industries, it should also extend the same support to the transport sector. So goes the YRC reasoning, but industry and government officials doubt if the Obama administration will see it that way. Analysts postulate that most road freight companies worldwide “are using up working capital at a fast rate due to the unprecedented drop in volumes”. Most estimates place the decrease between 20% and 30%, but observers concede that some companies suffer even bigger setbacks. ON STABLE SUPPLY CHAIN Given this bleak predicament that logistics companies find themselves in, how will a swine flu pandemic impact on the struggling industry? How will it affect the UAE? Dubai’s economy will undergo a structural shift in the next few years towards sustainable long-term sectors, such as transportation, healthcare, education, tourism and financial services, said Dr Omar Bin Sulaiman, governor of the Dubai International Financial Centre (DIFC).“Despite these shifts, trade will remain a significant contributor to the emirate’s GDP, especially given the substantial investment in Dubai’s transport and logistics infrastructure, and the more than 200 destinations served by its seaports and airports,” he added. Dubai Airport Free Zone, for instance, will expand to almost double its leaseable area to attract at least 1,000 more companies and billions more in foreign direct investments, in addition to the present occupants comprising of more than 1,500 companies and 10,000 employees with their substantial spending capacities. Moreover, based on a recent study by the Dubai Chamber of Commerce and Industry, total exports of A woman sneezing: Swine flu threatens the UAE’s export-driven economy its members to 25 destinations reached almost $12 billion for the first four months of 2009, with GCC being the largest market. Sharjah, which is fast becoming another trading hub for the country, posted imports worth almost $11 billion in 2008, representing a 51.3% increase from 2007 figures, according to the Sharjah Economic Development Department. Further, a DIFC economic note reports that intra-Middle East trade represents 19.3% of all trade in the Gulf region. Middle East trade shifts increasingly towards Asia, with manufactured imports from Asia growing to 33.9% of total world imports in the region in 2007 from 29.3% in 2000. TRANSPORT DISRUPTIONS If a pandemic disrupts the production and transport of goods, it will create gargantuan challenges (to say the least) to UAE and the region as a whole. A glimpse at recent transport disruptions might be informative. The Saudi border crisis easily comes to mind. Some transport operators and traders experienced up to 50% drop in the volume of their business because of the glitch. Tennison Abraham, sales manager of Royal Truck Transport, complained that the firm’s trucks used to make 300 trips a month, but the border delay limited them to only 150 trips. Drivers used to make five trips a month but they were constrained to make only two trips, thereby losing over half of their potential earnings. The estimated 8,000 vehicles, 24-kilometre-long queue which got stranded at the Al Ghuwaifat bordercrossing cost UAE trucking companies up to $36.6 million a month, according to transport analysts. Towards the end of November 2007, in Italy, transport unions went on strike to protest the city council’s decision to cut transport spending and to issue 500 new taxi franchises. Drivers blocked the streets in central Rome, affecting the services of most train, air, sea ferry and buses. Millions of Italians failed to report for work. As though the November strike was just a warm-up, the truckers again went on strike in December, this time against rising fuel prices. The Franco-Italian border and other major motorways were A pandemic may disrupt the production and transport of goods barricaded by 2,000 trucks and lorries. The strikers stopped cars and freight deliveries from getting through. After three days of the strike, the economy was brought to a stand-still. Automaker Fiat had to close down five of its factories because there were no more spare parts to use. It had to send home 22,000 employees because there was nothing for them to do at the plant. Petrol supply was disrupted, and some fuel stations in the country ran dry. Garbage was left uncollected, panic-buying ensued and food shortage loomed. Fortunately, reason prevailed and the strike was lifted after the third day. The UAE, like other countries in the Gulf region, relies on trade to boost its economy. Its reliance on a stable and secure supply chain and logistics can never be over-emphasised. Reliance on imports to feed its people places the UAE and other Gulf states in a difficult situation, if there is a disruption in the supply-chain and logistics sector. As Economic Minister Sultan Saeed Al Mansouri said, “UAE imports 85% of foodstuff, and 60% out of the total imports come from 10 countries which pose a big risk in case any problems arise in these countries which may affect production”. June/July 2009 The supply chain and logistics link 33 Fund Folio Tourists visiting the Forbidden City: China is ‘worried about the safety of its foreign-exchange reserves’ { Financial system } Worst over Major reforms are needed in the US and China to revive the global economy T HE WORST of credit crisis is no longer upon the UAE, as some business leaders believe, although economic analysts insist on the various challenges that the regional banking system will have to overcome. Lesser mortals are trying to decipher the differing views on the impact of the global economic downturn in the Gulf Arab states, as western bureaucrats say the world is in dire need of major economic reforms to be instituted by the US and China. “So, there is a feeling of optimism, and I definitely believe the worst is over,” said Hamad Buamim, directorgeneral of the Dubai Chamber of Commerce and Industry. “However, the economic growth could take anywhere between 12 to 18 months from now, while we could see some clear indications later this year.” He said the liquidity injected by the government has started to bear fruit, as developers began paying contractors – a move that could revive the whole construction supply chain. He added that the government is working on laws that would reduce trading procedures, and lower the costs of licensing and business registration in Dubai. Plans for the implementation of value-added tax system are off the government’s agenda; it is working instead on a set of rules that would make Dubai more investor-friendly. He noted that Dubai had just set up the Competitive Council to realise this programme. SERIOUS CHALLENGES Emmanuel Volland, senior director for financial services at the credit ratings agency Standard & Poor’s, said regional banks are facing serious challenges, including deteriorating asset quality and bad loans. “Our view is that Fund Folio Hamad Buamim asset quality deterioration will continue,” he said, as quoted by Gulf News. “There’s always a time-lag effect between the slowdown in the economy and the appearance of the nonperforming loans. So, for the next few quarters, we will continue to see some negative news in the corporate sector.” Gulf banks may have noted their position of relative strength when the economy was slowing, confident that they are well-capitalised. Many of these banks have suffered from overexposure to weakening sectors of the economy, however, as well as due to the drop in liquidity. Some of them also have exposure to investment companies in Kuwait. These factors resulted in negative rating from the credit ratings agencies since the last quarter of 2008. The economic downturn has forced banks to strengthen their budgets for collections and procedures, as the potential for loan defaults looms. There is also a need to establish credit bureaux, which would allow banks to look into the credit history of potential customers. A consumer banker said it’s about time discreet collections and recovery divisions of banks be given importance. “Collections have to be at the top of the organisational chart,” said Sanjoy Sen, head of consumer banking for the Middle East at Citibank. “Collection is a science – with different tools and techniques to collect money,” he added on the sidelines of the recent Cards Middle East conference in Dubai. “The whole thing about collections is you have to be early in the game.” Presently, only the central bank provides data on credit history in the UAE, and on loans of over $136,128.10 (Dh500,000). In 2006, Dubai’s Department of Economic Development created Emcredit, a credit information company that helps financial institutions make decisions on lending, in order to reduce the number of unpaid loans. In March, the UAE’s An oil drilling tower: The oil-exporting region of the Gulf will be fine as long as ‘oil prices remain above $40 a barrel’ 36 The supply chain and logistics link June/July 2009 The White House: Washington wishes for a deficit of three per cent of GDP Banks in the Gulf are facing deteriorating asset quality and bad loans Federal National Council approved a draft law proposing the creation of a federal credit information office. “As and when you build a credit bureau, it takes on the role of moderating the level of exposure,” Sen said. In the last few years, the availability of easy credit resulted in high debt to income ratios, or the levels of income per month which are channelled towards debt repayments. The presently tight credit market, coupled with job losses and salary freezes, are resulting in unpaid loans. POSITIVE SIGNS There have been some improvements, though, especially in terms of liquidity in the financial sector. The UAE Central Bank is prepared to ease monetary policy further for the good of the economy. “There is no pressure on inflation, so it makes sense to keep expansionary monetary policy,” said the central bank’s governor, Sultan bin Nasser Al Suwaidi, as quoted by Reuters. In January, the central bank lowered its key interest rate by 50 basis points to one per cent, shadowing moves by other central banks worldwide in an attempt to remedy the damage inflicted by the credit crisis. Regional central banks injected fresh liquidity into the financial systems, and have slashed interest rates and reduced bank reserve requirements. And while the UAE economy may shrink this year, Al Suwaidi is confident that it will grow by 2010 as the global economy recovers gradually. The central bank is also planning to conduct a survey of banks operating in the country on a proposal to amend interest rates and fees on personal loans and commissions against services offered to the clients. The government will also survey inactive bank accounts, and look into a suggestion to amend the rules on pending loans and interest and investment allocations. The world’s biggest oil-exporting region, the Gulf has been hit by the slump in oil prices to about $50 per barrel from a record $147 a barrel in July last year. As long as the oil prices remain above $40 a barrel, Buamim said, the Gulf Arab states will be all right. “I don’t think that there is any reason to worry,” he added. “The Gulf economies will do well under any conditions, as long as the oil demand remains stable.” GLOBAL ECONOMY A smooth transition into a stable global economy, meanwhile, will need significant changes in economic policy and financial regulation worldwide, especially in the US and China. “How successful we are in Washington and Beijing will be critically important to the economic fortunes of the rest of the world,” said US Treasury Secretary Timothy Geithner in an address at Peking University. He told the biggest holder of US debt, China, that the world’s biggest economy wants to shrink its budget gap as soon as it recovers from the financial crisis. Washington aims for a deficit of about three per cent of gross domestic product from a projected 12.9% this year, Geithner said. The US deficit is seen to reach a record $1.75 trillion by September from the previous fiscal year’s $455 billion shortfall, said its Congressional Budget Office. “The Chinese public is worried about the safety of its foreign-exchange reserves,” said Yu Yongding, a senior researcher at the government-backed Chinese Academy of Social Sciences, in an article filed by the wire agencies. China held about $768 billion of Treasuries as at March. “We are going to have to bring our fiscal deficit down to a level that is sustainable over the medium term,” Geithner assured the world’s thirdbiggest economy. “This will mean bringing the imbalance between our fiscal resources and our expenditures down to the point…,” he said, “where the overall level of public debt to GDP is definitely on a downward path.” Apart from the US markets, the Far East and Asia will drive future demand. “Once the US economy begins to recover, it will drive worldwide demand,” Buamim said, “and then we could expect a gradual recovery across the world.” June/July 2009 The supply chain and logistics link 37 Focus { Flu epidemic } Health check The A(H1N1) virus reaches the shores of Gulf countries T HE WORLD Health Organisation (WHO) declared swine flu a pandemic. Students from the Middle East and North Africa (MENA) who are studying abroad face health checkups and quarantine upon their return. Stringent measures are carried out at various ports of entry across the MENA region, in preparation for the upcoming Hajj and Umrah season. These are the stuff that prompted and gave the go-signal to pharmaceutical companies to speed up the manufacture of vaccines against swine flu, medically known as A(H1N1) virus, which mutated from pigs and transmitted to some humans. The number of infected people rose to over 58,000 in 100 countries and territories, with 282 deaths, when WHO declared swine flu a deadly disease. From North America to Europe and the Far East, swine flu has everybody’s spine a-tingle, as there is no cure available yet and while governments issue travel advisories against affected countries. This, despite tests showing that GlaxoSmithKline’s flu drug Relenza and Roche’s Tamiflu appear effective to the strains. The tests were conducted by the US Centers for Disease Control and Prevention (CDC), which has several departments concerned with occupational safety and health. PILGRIMAGE Millions of pilgrims are expected to descend to the holy cities of Makkah and Madinah to perform the Muslim ritual of Hajj. As such, various steps are taken to prevent the further spread of swine flu, which has likewise affected countries in the Gulf Co-operation Council (GCC) and those in the wider MENA region. The Abu Dhabi Airports Company (ADAC), for instance, set up mobile health clinics at the Abu Dhabi International Airport for the immediate treatment of people suspected of carrying the disease. ADAC, which operates and manages the airport in Abu Dhabi, also supervised the deployment of high-tech thermal imaging cameras and mobile detecting devices at the airport and at the Al Bateen Executive Airport, also in Abu Dhabi, and Al Ain International Airport. < In Amman: Jordan is one of the Gulf countries affected by swine flu June/July 2009 The supply chain and logistics link 39 Focus WHO declares swine flu a pandemic The UAE took proactive measures against the global pandemic by, among other things, sending medical teams to the MENA embassies in some countries severely hit by the flu, such as the US, the UK and Australia. Also, foreign-based students returning to the UAE are asked to notify authorities should they exhibit swine-flu symptoms, such as shortness of breath, chest pain and persistent vomiting. The UAE provided its embassies emergency telephone numbers and e-mail addresses for the students to contact Some of the swine flu symptoms are shortness of breath, chest pain and persistent vomiting 40 The supply chain and logistics link June/July 2009 while abroad. Circulars have also been disseminated by the UAE embassies in the US and Canada, warning Emirati students that the following cities have been affected by swine flu: Ohio, California, New York, Kansas and Texas. Among the warnings include the need to remain indoors in their respective dormitories or residences, and to avoid travelling to flu-affected areas. The number of Gulf students studying abroad had increased recently, said Dr Hanif Hassan, the UAE Minister of Health. UAE Education Minister Humaid Al Qutami stressed that students suspected of carrying the H1N1 virus would be subject to quarantine. “We will contact their families and let them know all the details about these preventive procedures,” Hassan said. Currently, there are about 600 Emirati students studying abroad under the supervision of the Ministry of Higher Education. There are about 1,200 other students on scholarships sponsored by the UAE government, A(H1N1) flu fact file Commonly known as swine flu, the H1N1 is a virus that mutated from pigs and transmitted to some humans. Affected areas having high number of cases: Mexico City, California, Arizona, Texas, the Philippines, South Korea, Hong Kong, China, Canada, New Zealand, Australia, Egypt, Israel, Kuwait, Spain, France, Thailand, Cuba, India and Taiwan. Cure: No vaccine effective yet, but tests have proven that GlaxoSmithKline’s flu treatment Relenza and Roche’s Tamiflu appear effective to the strains. Transmission: Occurs from person to person through coughing or sneezing by the infected person. It also occurs when someone touches objects (doorknobs, handles, etc) infected with the virus, and then touches his mouth or nose. The White House: Washington is planning a summit on the preparations for swine flu Signs and symptoms • Difficulty in breathing or shortness of breath • Pain or pressure in the chest or abdomen • Sudden dizziness • Confusion • Severe or persistent vomiting • Fever with a rash (among children) • Bluish skin colour (among children) semi-government authorities, banks, rulers’ courts and private companies. ALLAYING FEARS As another counter-measure to the virulent disease, experts from the United Nations and CDC were invited recently to tour the entry points for Hajj and Umrah pilgrims. The field trip was part of a four-day workshop held in Jeddah, as a point to allay fears of a wide-scale transmission of the disease during the Hajj and Umrah, which is considered a ‘minor pilgrimage’. These experts would review the steps being taken by Saudi Arabia against the pandemic, and offer suggestions, recommendations and modifications where necessary. A painting depicting a departure for a holy journey Also in place are plans for various conferences and initiatives, to be held across the Arab countries. Saudi Arabia’s Ministry of Health is also gearing up to present a comprehensive precautionary plan to prevent the possible outbreak of flu among the pilgrims. This plan will be presented to the Royal Court for final approval. The GCC, meanwhile, will start implementing a joint plan to deal with the H1N1 virus, said Dr Ziyad Ahmad Mumaish, director of the Gulf Centre for Combating Epidemic. This includes increased monitoring of all entry points leading to the Gulf states, an ample supply of Tamiflu and renewed calls for vaccination against seasonal flu. “This plan will be implemented in co-operation with the health and nonhealth sectors in the member-states,” Mumaish said. Saudi Arabia’s top cleric, Grand Mufti Sheikh Abdul Aziz Al Asheik has declared a Fatwah (religious edict) banning the travel of Muslims to countries affected by the swine flu. In Egypt, Health Minister Hatem Al Gabali warned that tens of thousands of Egyptians who will join the Hajj risked being quarantined upon their return. The number of cases in the Arab world has been growing in a moderate rate. So far, there have been no reported deaths in the region. Affected countries include Jordan, Qatar, Yemen, Oman, the UAE and Bahrain, which reported the most number of cases with 15 persons. June/July 2009 The supply chain and logistics link 41 Cover Story { Port management } Gulf trainer Forging ahead as a significant player in the logistics arena I T has been making waves not only in the international container terminals and stevedoring sector, but also in overseas port management and freight logistics projects. Having been into port management for 30 years, Gulftainer has now become a more complete logistics company, making the UAE firm a new but promising kid on the block when it comes to providing a holistic service in maritime management and logistics requirements. Gulftainer is, indeed, stepping into a wider field armed with good knowledge and understanding of the culture and business operations in the Middle East and North Africa (MENA). “Our dealings with governments and local authorities in the region for over 30 years have given us a unique perspective and understanding of how to achieve the best results in the most effective way,” says Keith Nuttall, commercial manager of the Sharjah-based marine terminal operator. Established in 1976, Gulftainer started out by operating and managing the ports of Khor Fakkan and Sharjah, and of Shuweikh, in Kuwait, since 2003. Complementing this is an active shipping agency that undertakes local ship- and cargo-agency works in the pursuit of international port management opportunities. EXPANSION AND DEVELOPMENT Currently, Gulftainer is involved in international projects in Kuwait, Pakistan and the Comoros, with new ventures in other countries soon to be announced. While most of the company’s investments have been focused on smaller general cargo and container ports in the emerging markets, Gulftainer has also consolidated its overseas activities, primarily in Kuwait. It has helped the Kuwait Port Authority (KPA) – primarily at Shuwaikh – cope with the huge increase in cargo volumes and ship calls. On the island-nation of Comoros, where < SCT handles containers in behalf of over 30 shipping lines June/July 2009 The supply chain and logistics link 43 Cover Story Keith Nuttal a port management contract has been implemented, traffic volumes have responded positively to the modernisation programme, and new management initiatives were introduced. Nuttal says Gulftainer is in “Pakistan, where we are involved in a logistics and haulage joint venture, and Turkey, where a new logistics venture was set in mid-2008. Initiatives in Iraq are in progressed during 2009”. The partnership between Gulftainer and Hyderabad-based Lanco Infratech, meanwhile, has led to $1 billion worth of projects under study in the Eastern Mediterranean, Middle East and India. Also, Gulftainer has a third-party logistics (3PL) subsidiary launched in late-2008. Momentum Logistics was created through the consolidation of Gulftainer’s existing business sectors – transportation, container repair and Sharjah Inland Container Depot – and the formation of new business sectors, such as freight forwarding, logistics cities and contract logistics. Momentum offers a single location for 3PL and supplychain management for international companies looking to outsource their logistics requirements, Nuttal says. TWO PORTS, ONE MISSION With the operation of two ports in the in the UAE – Sharjah Container Terminal (SCT) and Khorfakkan Container Terminal (KCT) – the company is fast-becoming a leader in international ports and terminal 44 The supply chain and logistics link management sector. It is seen that leadership will further grow as Gulftainer takes advantage of its overseas opportunities. SCT was the first purpose-built and fully-equipped modern container terminal in the Middle East. This port lies adjacent to Sharjah’s industrial area, which accommodates over 45% of the UAE’s non-oil manufacturing capacity. The existing Sharjah facility consists of 586 metres of quay, three berths with 11.5-metre draft and a terminal area of 150,000 square metres. It boasts a storage facility for over 8,000 20-foot equivalent units and 9,300 square metres of dedicated transit shed and storage area for less than container load, or LCL, cargo. SCT handles containers on behalf of over 30 shipping lines, including all the world’s top 20 companies. Among these are Global Container Lines, United Arab Shipping Company (UASC), Ethiopian Shipping Line, American President Lines (APL), Mediterranean Shipping Company (MSC) and Maersk Line. The only natural deepwater harbour on the east coast (Indian Ocean) of the UAE, KCT is an ideal transhipment hub port with numerous feeder-ship connections to ports in the Gulf, Iran, India, Pakistan, Asia and East Africa. Its 350,000-square-metre terminal, with 1,460 metres of quay and five berths with 16-metre draft, makes it one of the world’s leading container transhipment ports. The Khor Fakkan port is widely recognised as one of the most productive container terminals in the world. KCT is strategically located on Sharjah’s east coast, outside the sensitive Straits of Hormuz, close to the main east-west shipping routes, and with only three hours from the UAE emirates of Dubai, Sharjah and Abu Dhabi. In recent years, KCT has been increasingly recognised not only for its ideal location, but also for its efficiency and productivity. GROWTH AND DEMAND Despite the global credit crisis, Gulftainer has seen significant growth over the past few years. Volumes at its UAE terminals – KCT and SCT – grew 15% to over 2.5 million TEU in 2008 from a year earlier, or more than double the 1999 figure of just over one million TEU. In addition, the company has continued to expand its global connections with its latest upgrade, the CMA CGM’s MEX (Mediterranean-Asia) service. Through this service, Gulftainer now offers traders in the Gulf the fastest, most direct route to Japan through weekly calls at KCT. In terms of expansion, Gulftainer has poured $500 million worth of investments involving port handling equipment, terminal trailers and gantries into its two ports, KCT and SCT. The former underwent its expansion in 2006, with 400 metres of new quay length and super post-Panamax (SPP) cranes, while the latter has recently KCT is the only natural deep-water harbour on the Indian Ocean (East) coast of the UAE June/July 2009 Container throughput statistics 3,000,000 2,501,829 2,157,899 2,003,620 2,012,840 2,173,867 teu’s 2,000,000 1,000,000 2005 2006 2007 2008 Photo courtesy: www.choppershoot.com 0 2004 Gulftanier Company Website Marked upswing in the level of operations at KCT and SCT ports begun its expansion programme. KCT’s first expansion was supplemented with a 16.5-metre draft alongside and more stacking area, and the second phase is under way. This involves another 400 metres of quay, two gantries (already in place) and four more state-of-the-art SPP gantries, to be delivered by the end of the year. SCT is having dredging and new berth works to allow greater scope for its increasing cargo volumes. Plans for 2009 include the increase draft to 12.5 metres from 11.5 metres, add a further berth and increase storage and stacking area by 30,000 square metres. COPING WITH THE CRISIS Despite the global recession hitting the shipping industry at a vicious turn, Gulftainer is confident that Sharjah’s ports will continue to develop, in anticipation of the projected recovery volume growth. When said growth occurs, Sharjah’s ports will be among of only three ports in the whole MENA region that will have the ability to handle the largest container ships in the world. The fact also remains that KCT is ideally placed, geographically, to save shipping lines time and money, especially since the terminal’s speedy performance ensures that large, expensive container ships would not spend much time berthing and working. Right now, this fast efficient turnover is exactly what shipping lines are looking for to cut down on costs. Moreover, the addition of two new gantry cranes in Khor Fakkan will help to improve KCT’s already impressive The Sharjah Inland Container Depot performance. When asked about the growing demand for commercial and military vessels in the MENA region while there is significant downturn in the global shipping industry, Nuttal has this to say: “The year 2009 is going to be a very tough year for the ports and shipping industries. There has been a definite shift toward a preference for larger vessels in order to consolidate shipments and cut costs in the wake of the financial decline. Only those ports and shipping lines with a strong financial base and the stamina to outrun this global recession will be successful.” He cites several factors in Gulftainer’s resilience and success, despite the pinch of the global economic crisis. One key thing is the wise decision of His Highness Sheikh Dr Sultan Bin Mohammad Al Qasimi, Member of the Supreme Council and Ruler of Sharjah, to expand KCT and SCT. This expansion, in turn, has left the ports well-equipped to handle substantial amounts of traffic. Sharjah’s ports were the least affected in the region with regard to congestion, and shipping lines did not impose a congestion surcharge on Sharjah’s ports as they did on the other UAE ports. Nuttal says the global financial crisis has definitely caused a shift in the standard operating basis for most players in the transport and logistics industry. “Having said that, every market is unique and will have its own challenges, be they economic or political, and an extensive research is necessary before the ramifications can be fully understood and worked around,” he adds. “Our strategies take into account the general climate of the areas in which we operate, so that we are never caught unawares.” So far, Gulftainer has been seeing great progress with its ventures abroad, particularly in Turkey and the Comoros, where it continues to achieve excellent results. The company is currently evaluating continued ventures in Pakistan due to the political and financial turbulence that has plagued that Muslim country over the last two years. “As the gateway between East and West, we enjoy a particularly strong position in the international ports and logistics scene and, in addition to our fortunate geographical situation, we are steadily increasing our operational capacity,” Nuttal says, “in order to accommodate the growing need for ports capable of handling larger vessels.” Gulftainer’s strategic practices, combined with the company’s proven superior productivity track-record and a reputation for excellent, efficient and economical service, have placed the company securely in a position of authority within its field. June/July 2009 The supply chain and logistics link 45 The Gulf { Single currency } Big brother, small brother ‘UAE’s absence is a big setback to the monetary union’ I T opted out of the planned monetary union among Gulf Arab states, despite being the most qualified to host the future regional central bank, as its closest rival insisted that it be the host. This latest irritant between the UAE and Saudi Arabia has prompted some analysts to note of Riyadh’s tendency to lord over smaller member-states. While the two countries are both powerhouses in the six-member Gulf Co-operation Council (GCC), there is no denying that Saudi Arabia holds the biggest influence in the bloc’s economic and political matters, owing perhaps to its being the largest economy in the Gulf. “UAE had the strongest case to host the bloc’s central bank,” stressed Emilie Rutledge, author of “Monetary union in the Gulf: Prospects for a single currency in the Arabian Peninsula”. “With its high standards of regulatory quality, excellent banking infrastructure and a critical mass of banking institutions and expertise, the UAE has justifiably earned its international reputation as the Gulf’s financial centre.” Rutledge, also an assistant professor of Economics at the UAE University, interprets the UAE decision as a clear illustration of “a deep concern at the heart of all monetary unions – that of ceding sovereignty over economic and monetary policy”. < In Abu Dhabi: The Gulf’s planned monetary union hits snags as the UAE drops out of it June/July 2009 The supply chain and logistics link 47 The Gulf European Union’s euro: The GCC plans an EU-style monetary union She views Riyadh’s insistence of hosting the central bank, on the other hand, as its “desire to exert control” over the decision-making bodies of the MU. She also said that Saudi Arabia “might attempt to steer future joint economic and monetary policy to suit its own domestic economy”. The pulling out of Abu Dhabi from the MU is seemed linked to the decision to place the GCC Monetary Council, a precursor to the bloc’s central bank, in Riyadh, said the chief regional economist at Moody’s Investors Service. Tristan Cooper stressed that the ramifications of this irritant remain to be seen, although he said that these would not be good for the bilateral relations between the UAE and Saudi Arabia. and other essential supplies. The truckers, which normally took minutes to cross the border, had waited for longer hours, even days, without much food and water. Their trucks lined up bumper-to-bumper, stretching out up to 30 kilometres. Riyadh had also demanded that Saudi traders who bought commodities from the UAE be levied customs duties at the UAE-Saudi checkpoints. Under the GCC customs agreement, customs duties should be paid where the commodities are exported – in this case, the UAE. These goods are then re-exported to other GCC states. “One cannot help but suspect that there might be another explanation for the Saudi behaviour at Al Ghuwaifat – something that has nothing to do with logistical or procedural processes,” said Gulf News in its June 11 editorial. “In fact, it has everything to do with the UAE’s withdrawal from the GCC’s proposed monetary union. And it is a direct reflection of the big brother mentality that everyone has to bow to. We have always been supportive of GCC integration.” The same editorial suggested it was about time the UAE re-evaluated the “merits of its membership” in the GCC, saying that the economic and political bloc was being turned “into a tool to harm the interests of smaller states”. Saudi Arabia’s actuations at the border sent alarm bells clanging in the UAE, although the border crisis was resolved in a meeting between UAE and Saudi customs officials in Riyadh. A technical committee was formed with representatives from both sides to craft the mechanism to restore the smooth flow of goods in the border, while addressing Saudi Arabia’s security and customs concerns. LOCATION, LOCATION, LOCATION! Though the central bank location appeared to be the straw that broke the camel’s back, UAE Central Bank Governor Sultan Bin Nasser Al BLOCKED BORDER Riyadh had since implemented stricter security measures and new customs regulations at the Saudi Arabia-UAE border. Trucks from the UAE entering Saudi Arabia underwent stringent identity checks, fingerprinting and cargo inspection. It did not help that Saudi customs officials worked only 16 hours a day while the UAE counters operated round-the-clock. Thousands of long-distance truck drivers were stranded at the Al Ghuwaifat border, prompting the Red Crescent Authority to give them water 48 The supply chain and logistics link The Awakening Tower, Muscat: Oman opted out of the planned GCC monetary union in 2006 June/July 2009 The Gulf Monetary discord S OME economists see little economic impact on UAE’s decision to stay out of the GCC monetary union. They cite the miniscule percentage of the country’s trade involving GCC members, its reinvestment and diversification programme, and its oil revenue savings as the primary reasons that the UAE economy will continue to prosper, despite its exclusion from the monetary union. National Bank of Abu Dhabi Chief Economist Giyas Gokkent downplayed the impact of the UAE’s non-exclusion, considering that less than 10% of the country’s trade activity involves GCC countries. The country accounts for one-third of the GCC members’ domestic product. He cautioned, though, that government should accelerate its economic diversification away from oil and real estate, sectors which bore the brunt of the global economic downturn. He pointed out that more than 70% of projects in the country are related to real estate. UAE has been reinvesting in infrastructure-building, education, health and economic diversification, said Mohammad Ahmad bin Abdul Aziz, director-general of the Ministry of Economy. He cited tourism and renewable power generation as major directions of the country’s economic diversification. Moreover, Bin Abdul Aziz expressed confidence that the UAE will continue to be the main recipient of foreign direct investment in the region. “Numbers show where the investment is going – it’s coming to the UAE. The year before last we had 60% of FDI in the UAE, last year it was about 50%,” he said, adding it has “all the ingredients that will make foreign direct investment attractive.” To accommodate more foreign investments, the Dubai Airport Free Zone (DAFZ) is currently expanding to almost double its current capacity of leaseable area. Presently home to more than 1,500 companies and 10,000 employees with billions worth of foreign investment, it will add a hotel and six buildings, which translate to another 320,000 square metres of leaseable area. Mohammed Al Zarouni, director-general of DAFZ, believes that the expansion will bring in more than 1,000 companies with billions more of foreign investment. Even with the global economic slowdown, Al Zarouni is confident that Dubai will still attract investors. He stressed that Dubai has been a hub Sheikha Lubna with Engr Saed Al Awadi, chief executive officer of Dubai’s Export Development Corporation for import, export and services, owing to its strategic location between the East and West, and its excellent infrastructure and investor-friendly regulations. “These qualities make Dubai still attractive and competitive during the global economic slowdown,” he said. Mohammad Jaber, vice-president of Morgan Stanley, said the UAE’s oil revenue savings for the past five years places the country in a position “to increase public spending without going into debt or struggling to manage massive budget deficits, as is the case with some developed western economies”. These savings allowed the UAE to implement “pro-active, preventive and confidence-building measures to cushion the economy”. Minister of Foreign Trade Sheikha Lubna Al Qasimi credited these measures for boosting the confidence of local and foreign investors in the economy. “Positive preliminary indicators show that the UAE market has overcome the impact of the global financial meltdown,” she said. Mohammad Al Shehi, Under-Secretary of the economy ministry, said the “recovery has already started, and we are going to see positive indication by the third quarter and fourth quarter”. Noting that oil prices are on the rebound, the right financial and economic infrastructures are in place, and investor confidence remains strong, he stressed: “Things are going in the right direction.” The Dubai Creek at sunset: ‘Dubai will still attract investors’ June/July 2009 The supply chain and logistics link 49 The Gulf A jet of water in Jeddah at dusk: Saudi Arabia insists to host the future Gulf central bank Suwaidi explained that it was not the sole issue. He stated that the UAE had some reservations on fundamental matters, such as the role of the GCC Monetary Council, timetable for the smooth transition to the common currency, “absence of a unified inflation index and the condition of covering currency reserve from imports”. UAE officials decried that the move to host the central bank in Riyadh was more political than practical. Al Suwaidi pointed out that 50% of international money transfers in the Gulf region take place in UAE, and that the country hosts branches of major banks from around the world. “We still stand by our decision of withdrawing from the monetary union,” said UAE Minister of State for Foreign Affairs Dr Anwar Mohammed Gargash, after a meeting among GCC foreign ministers in Riyadh. “The UAE has made its stance public and clear... This is a joint action... and it is normal to have divergent views in a joint action.” Gargash reportedly wished the other member-states in the monetary union good luck, and impressed upon them that the UAE had taken a sovereign decision that still holds. The UAE reiterated, however, that it “will always work for the best interests of the GCC citizens, and play its role as a founding member of the GCC to achieve the 50 The supply chain and logistics link council’s mission and targets”. Accounting for over 23% of the GCC’s gross domestic product, the UAE is the second-largest economy in the Gulf. Experts agree that its robust economy will not be stymied by its refusal to join the union, but they believe that its absence is a big setback to the union. “I cannot imagine a monetary union to succeed and carry a meaningful weight without the presence of one of its key members – being the UAE,” said Ali Afshar, senior vice-president and head of institutional and investment banking at Al Hilal Bank, in Abu Dhabi. Saudi Arabia, Bahrain, Kuwait and Qatar forged ahead with the signing of the common currency agreement in Riyadh on June 7, without the UAE and Oman, which pulled out in 2006. The accord will lead to the establishment of the GCC Monetary Council, and pave the way for the setting up of the regional central bank in Riyadh. Minting of the common currency, originally scheduled for 2010, was moved to allow memberstates to iron out monetary and other policy differences. ‘LANDMARK ACCORD’ Saudi economist Ihsan Bu-hulaiga hailed the move as a “landmark accord”, but stressed that “it is highly desirable” that the UAE and Oman should also join their fellow GCC states. John Sfakianakis, June/July 2009 chief economist at the Saudi British Bank, also hoped that the two countries would eventually realise that “the benefits of joining far outweigh the costs of opting out”. No definite name for the common currency has been floated since the MU concept came about in 2001. As an initial step towards this vision, however, the GCC members agreed to peg their currencies to the US dollar in 2003. Things seemed to have gone well according to plan – until 2006, when Oman announced it could not join the MU. Kuwait also depegged its currency from the dollar in 2007 and moved to a currency basket, citing imported inflation from the weak US currency, among other reasons. “The GCC Monetary Council will manage the transition toward monetary union, which is targeted to be operational in 2013,” said Abdulaziz Al Uwaisheg, the GCC spokesman. Comprising the world’s fifth-largest economy, the GCC bloc foresees that trade relations among its members will flourish, and their joint financial muscle will expand if they are successful in having a common currency similar to European Union’s euro. When the GCC was formed in 1981, its secretariat set up office in Riyadh. No GCC establishment or authority is located in the UAE. Opinion Applying a systems approach to SCM Patrick Daly IN BUSINESS, what people commonly refer to as “supply chains” are seldom, in practice, sequential chains, nor are they solely concerned with the supply of materials or products. In fact, what people are really referring to in these instances more often resemble complex networks of entities, people, processes and relationships interconnected by flows of information, materials and finance. Often, the scope of these supply chains goes from the extraction of primary raw materials all the way through the various stages of manufacturing, distribution and use or service, to the final disposal or recycling – literally, from cradle to grave – or, indeed, from cradle to grave to rebirth! This is a complex, messy thing in which it is difficult some reductionist analytical intervention make some changes to this component’s function or operation. The systems approach provides a useful conceptual model that can help us understand this complexity, and provide some guidance on how to affect the behaviour of the overall system of interest in ways that we find helpful or useful for a particular purpose. The essence of systems thinking is that it is a holistic and subjective approach that views wholes rather than parts from particular points of view. It provides us with a toolbox of concepts and ideas that can help us make sense of complexity, and it matches well with the evolving reality of what supply chains or product systems are becoming The essence of systems thinking is that it is a holistic and subjective approach that views wholes rather than parts from particular points of view to predict or anticipate what effect or result would be obtained by acting on or making a change to a particular element within it. Should we focus on a particular component, such as a distribution centre within the supply chain, we may experience unintended or unforeseen consequences, positive or negative, at a different time and location in the supply chain as a result. This may also hold true if, for example, we will let in modern economies. There are several advantages to taking this approach over the more traditional reductionist approach to studying supply chain management, or SCM: Avoiding Unintended Consequences. Applying a systems approach is more likely to help avoid the unintended consequences of certain actions than if a more reductionist approach is taken. For example, in the financial services supply chain over the last year and a half or so, we have seen a catastrophic systemic failure when the less well-off people in the US were provided access to mortgage finance. What seemed to be a good and noble idea had led to the derailing of the global financial system by way of a complex interaction of events, with grave unintended negative consequences. System Optimisation over Component Optimisation. A systems approach can provide the understanding that an overall system can be optimised while, at the same, a particular component within it may be sub-optimised. In a recent project at a consumer electronics plant, for example, a warehouse operation was reconfigured in terms of its physical layout, material location strategy and ways of working. The objective of the change was to improve material flow and service to the production lines, and reduce the quantities of inventory on the shop floor. Viewing both the warehouse and production as part of one system allows us to take the view that the overall system could be optimised and improved even though more man-hours were needed to be employed in warehouse activities. Tackling Complexity and Identifying Points of Leverage for Maximum Systemic Impact. In a recent project, the challenge was to increase the throughput capability of a warehouse unit that was providing production-line side supply as well as supplier receipt, customer shipment and storage services to a June/July 2009 production facility. Observation and analysis indicated that a range of changes to the structure and operation of a facility could lead to significant increases in the throughput capacity of its warehouse. However, had we made those changes without further consideration, it was more likely that the anticipated improvements would not have materialised. Adopting a systems approach will lead us to include, within our considerations, both the communications dynamic within and among the people working in the warehouse, and between them and the planning department at the production plant who scheduled with suppliers and customers the deliveries and shipments into and out of the warehouse. These are the two key points of leverage that make all the difference, even before the structural changes to the warehouse are carried out. The author is managing director of Alba Logistics, in Dublin, Ireland. The supply chain and logistics link 51 MENA Region A traffic circle in Cairo: Amnesty International noted cases of violence against migrants in Egypt { Economy } Guarded optimism MENA must comply with international standards to attract more trade A S ECONOMIES in the Middle East diversified into the non-oil sectors like travel, tourism and chemicals, regional trade shifted away from the US and increasingly towards Asia during the period between 2000 and 2007. Within the region, trade registered a 28% growth over the same period, owing to increased demand in agricultural products, which almost doubled in volume. Fuel and mining products posted about 500% growth while manufactured goods increased 52 The supply chain and logistics link almost 400%. Intra-Middle East trade, according to an economic note from the Dubai International Finance Center (DIFC), now represents 19.3% of total trade in the region. Travel and tourism were cited as the region’s “best performing trade sector”, which is expected to play a more important role as major airport infrastructures in the UAE and Qatar come on stream. Hydrocarbons led exports from the Gulf Co-operation Council (GCC), with chemicals representing the second-largest revenue June/July 2009 earner. Pharmaceuticals, aluminium, iron and steel were among other GCC leading exports. In 2000, intra-Middle East trade comprised only 15.1% of total external trade, but it increased to 19.3% in 2007. However, compared to other regions, the Middle East’s intra-regional trade level still substantially trails behind Asia’s 54.7% and the European Union’s 71.2%. The lack of an integrated transport infrastructure, burdensome customs procedures, nontariff barriers to trade and lack of product diversification were identified www.visionhotel.net P.O.Box 52662 Tourist Club Area, Old Mazda Road Abu Dhabi, UAE Tel: +971 2 699 2 666 Fax: +971 2 699 2 555 Email: [email protected] MENA Region Tokyo Bay at sunset: Japan will chip in 32% to Asia’s $120-billion emergency liquidity fund as the main barriers to regional Middle East trade. deeper integration among GCC countries must include increased harmonisation of economic, financial, cultural, environment and foreign policies. ECONOMIC INTEGRATION Underscoring the need for GCC to strengthen regional trade and make its presence felt in the global trade map, DIFC Chief Economist Dr Nasser Saidi the GCC and the whole Middle East should pursue “deeper regional integration and more structured trade policies”. He added, “The current global economic crisis should encourage us to take bold steps towards greater economic and financial integration.” The tearing down of trade barriers, and more investments and increased movement of people and goods will lead to a broader integration of the Arab economies. This “economic renaissance”, as Saidi put it, would create a market of more than 300 million people. Such an integrated economy of more than 300 million would benefit producers and consumers. Aathira Prasad, main author of the DIFC economic note, said a 54 The supply chain and logistics link EMERGING, FRONTIER MARKETS DIFC pointed out that manufactured imports from Asia grew to 33.9% of total world exports to the region in 2007 from 29.3% in 2000, edging out the European Union, whose share of imports declined to only 31.5% from 39.2% for the same period. Considering the shift towards Asia, DIFC urged Gulf economies to initiate free-trade agreements with emerging Asian markets, such as China and India. Mark Mobius, an expert on emerging markets and executive chairman of Templeton Asset Management, supported the move. “Asia is the largest emerging market region in the world,” he said in a Gulf News article. “Asian countries are also growing relatively fast. They include countries like China and India with very large populations June/July 2009 whose per capita income is growing, and capital markets in those countries are undergoing rapid development.” He noted that a relatively high economic growth and ongoing political and economic reforms, coupled with rising per capita incomes and attractive valuations, have been improving the region’s business and investment environment. He emphasized that rising per capita incomes in these countries will generate increased demand for consumer products and services, creating great investment opportunities in the consumer area. While acknowledging the attractiveness of Eastern European markets and the resilience of some Latin American countries amidst the global economic downturn, Mobius expressed interests in the Middle East countries as the emerging markets of the future. “[W]e believe the potential for economic growth and development remains considerable, especially if the current trend toward the implementation of political and economic reforms remains on course,” said. “The fact that prices in Middle East stock markets have come down after somewhat of a bubble means that there are opportunities to pick up cheap stocks with good prospects.” He particularly mentioned the open economies of Dubai, Kuwait, Oman and Qatar. Saudi Arabia, he said, poses difficulties for investors because of its “current restrictions”. When asked on which sector he will invest in the region, Mobius replied, “[T]he emphasis would be on the financial sector and the property sector. Both sectors have come down in price, and for those with sound balance sheets there are opportunities.” HUMANITARIAN STANDARDS Even as the Middle East and North Africa (MENA) region posits itself to attract more foreign trade with the rest of the world, it must prove itself compliant with international standards, such as in respect for human rights, to gain ready acceptance in the wider community of nations. Latest report from Amnesty International (AI) which documented the state of human rights in 2008 within the region has noted some areas which need improvement and more liberalisation. AI reported allegations of torture and ill-treatment of prisoners, US dollars: Mideast trade shifted away from the US towards Asia International coins: Global co-operation is a must during a recession discrimination against women and crackdown on press freedom in Bahrain, Jordan, Kuwait and Lebanon. Similar observations plus violence against migrants and asylum seekers were noted in Egypt. Moreover, migrant workers continued to face abuse and exploitation in those countries, according to AI. Political killings persist in Lebanon, where more than 17,000 people were victims of enforced disappearances. Iran reportedly used a heavy hand against civil society and human rights activists and openly discriminated against women and cultural minorities. A substantial reduction in violence was noted by AI in Iraq, but gross human rights abuses continued to be committed by both factions, resulting to the death of thousands of noncombatants, including children. The conflict has displaced more than four million Iraqis. Members of Oman’s Aal Tawayya and Aal Khalifayn tribes as well as women were victims of discrimination. Harassment of the press was also reported. In Qatar, members of the Al Murra tribe are still deprived of their nationality after a failed coup in 1996, foreign workers are abused and women endure discrimination and violence. AI said that freedom of expression, religion, association and assembly remain tightly restricted in Saudi Arabia. Thousands continue to be detained without trial, flogging is widely-used and more than 100 people have been executed in the Kingdom’s extensive and allegedly discriminatory use of the death penalty. The UAE, said AI, rejected the recommendation for a moratorium on the use of the death penalty and the corporal punishment. It also denied the request for a legislation which will provide more rights to the workers and prohibit gender discrimination. Israel and the occupied Palestinian territories witnessed violence which has claimed thousands of lives, occupation of territories which displaced thousands more and a blockade which virtually imprisoned Gaza’s 1.5 million inhabitants. According to AI, about June/July 2009 The supply chain and logistics link 55 MENA Region A night scene in Seoul: South Korea will provide 16% of Asia’s emergency liquidity fund 8,000 Palestinians remain in Israeli prisons, mostly after unfair military trials. Meanwhile, tensions remain high between the Al Fatah and Hamas factions. Security forces and militias of both parties are accused of arbitrary detention, torture and ill-treatment of hundreds of the rival faction’s members and sympathisers. 56 The supply chain and logistics link GLOBAL ACTION VS RECESSION In essence, most of the observations of the AI report reflect the divergence in cultures among members of the global village. Gradually, stakeholders will learn to appreciate and respect each other’s culture and, thus, pave the way for greater economic co-operation. Global co-operation is a must in these times when the economy has fallen June/July 2009 into a severe recession which calls for forceful concerted action to get back on the road to recovery. The International Monetary Fund (IMF), in its latest World Economic Outlook, predicted that “the global economy would likely contract 1.3% this year in the deepest” recession after World War II. “Growth is set to re-emerge to around 1.9% next year, a pace more sluggish than average recoveries because of lingering strains in the financial sector,” it added. A few months ago, the IMF had projected global growth of 0.5%, but later warned it would fall into deeply negative territory, the Washington-based institution said. It is apprehensive that “financial markets will take longer than previously expected to stabilise... depend[ing] on efforts by governments to nurse the financial sector back to health by cleaning banks’ balance sheets and on additional fiscal and monetary policies in advanced economies”. Vigorous public support for policy actions are necessary, stated the IMF. It called for sustained, if not increased, stimulus measures for 2010, and for further easing of interest rates, if practicable, in major advanced economies. In Asia, 13 nations rushed to finalise details of an emergency $120 billion liquidity fund to counter the global economic crisis. China and Japan will contribute 32% each to the regional fund. South Korea will provide 16% while the balance will be provided by the 10-member Association of South East Asian Nations (ASEAN). This bloc includes Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam. UAE Central Bank Governor Sultan Nasser Al Suwaidi likewise assured that Middle East governments are ready to provide more financial support to help their economies weather the financial crisis. “Governments stand ready to provide additional support as needed to shield the financial sector and domestic activity from further deterioration,” he said. Among the measures which were already implemented so far are the slashing of interest rates of regional central banks, reduction of bank reserve requirements and the provision of emergency cash to help their banks cope with the global crisis. Under fire T WO French transport conglomerates find themselves under fire from the Palestine National Authority and its allies for their continued involvement with the controversial Jerusalem Light Rail project, which aims to connect occupied Jerusalem with Jewish colonies in the West Bank. Veolia and Alstom are part of the City Pass consortium, which won the project in 2002. Alstom will construct and maintain the infrastructure and produce the carriages and signal systems while Veolia, with its five per cent share in the consortium, will operate the system for 30 years. Adri Nieuwhof, a human rights advocate, said the rail project will solidify Israel’s hold on the occupied territory, and is part of that country’s “master-plan for occupied Jerusalem which includes the confiscation of privately-owned Palestinian land”. Palestine officials insist that the project is against international law, and the contract violates French law and the Geneva Conventions. In 2005, Palestine President Mahmoud Abbas asked the then-French President Jacques Chirac to intervene, but the French government’s stand was that it does not involve itself with projects of private companies. The editor of Le Monde Diplomatique, Alan Gresh, did not believe the French line, claiming that the Jerusalem Light Rail contract was signed in the office of the then-French Ambassador to Israel Gerald Araud. Interestingly, one of these companies, Alstom, was investigated by French prosecutors in 2008 for alleged bribery in securing foreign contracts, but no charges were made. In 2006, the Arab League passed a ministerial decision urging Arab states and international organisations to stop the Jerusalem Rail project and desist from involving in its execution. Palestine relied on this declaration in asking Arab states to use their clout to in pressuring France to act against the two companies, but to no avail. The Palestinian foreign ministry even wrote Saudi Arabia to intervene, but the Riyadh reply was noncommittal. Since then, Saudi awarded two lucrative contracts to Alstom, one of the companies involved in the project. One was the $2.6 billion contract for a power plant and, the other, is the recent $1.8 billion contract for the Haramain Expressway linking Makkah and Madinah. Palestine advocacy group Association France-Palestine Solidarite, with the Palestine Liberation Office in Paris, initiated legal action against Veolia and Alstom in a French court in 2007. Though the lawsuit remains unresolved, the Palestinians hope that it will set a precedent that will make firms think twice before they get involved in projects in the occupied territories. The Global Boycott, Divestment and Sanctions Alstom’s El Mourouj TGS Project (tramway), in Tunis (BDS) for Palestine Movement A BDS campaign poster launched the ‘Derail Veolia and Alstom’ campaign to strike the two companies where it hurts most – the pocket. Omar Barghoutti, the group’s founding member, stated that their campaign “played a key role in denying Veolia major contracts totalling about $7 billion in Sweden, Britain and France”. In a recent article in an Israeli daily, Veolia reportedly is contemplating the sale of its five per cent stake in the City Pass consortium. Its spokesperson neither confirmed nor denied the report. With Veolia now in the sidelines, Alstom stands out as the sole target of the Palestinian advocates. BDS has been intensifying its campaign to convince European and Arab companies not to invest nor award contracts to Alstom. Further, Palestine foreign ministry officials are lobbying with Saudi Arabia to rescind the $1.8 billion Haramain Express contract awarded to Alstom. Definitely, it will not sit well with Arab public opinion that the company tasked to build the link between their most holy cities is a company which works hand-in-glove with Israel. June/July 2009 The supply chain and logistics link 57 Faces & Phases Festival City is ‘leading tourist attraction’ DUBAI Festival City, a mixed-use development, was adjudged the ‘Middle East’s Leading Tourist Attraction’ at the World Travel Awards held in Dubai recently. This brings to four the number of awards won so far this year by the Al Futtaim Group Real Estate development. “This has been a great year for us,” said Tom Miles, director of Shopping Centres at Al Futtaim Real Estate, owner of Festival City In May, Festival City was voted ‘Retail Destination of the Year’ by the Middle East Awards while it won the 2009 Silver Maxi Award for Marketing in Hollywood. It also clinched the ‘Best Innovation’ award given by the Dubai Shopping Festival earlier this year. “This recognition encourages us to keep performing even beyond our best levels while continuing to provide our tenants and guests unmatched memorable experiences,” Miles said. The World Travel Awards celebrates the achievements in all sectors of the global travel industry. The candidates are taken from the previous year’s voting cast by travel agents in over 190 countries. DFC is Al Futtaim’s mixed-use development 58 Rettab and Sharokh Khazaei, executive-director of Mohsen Line Dubai Chamber launches ‘SME Exporter of the Quarter’ DUBAI Chamber of Commerce & Industry has launched an initiative recognising the export performance of its members classified as small- and medium-sized enterprises (SMEs). Dubbed ‘SME Exporter of the Quarter’, the first recognition was given to Mohsen Line General Trading in early May for achieving a record export volume for the last quarter of last year. “Visionary management, leadership, transparency and equity are some of the attributes exhibited by Mohsen Line…“ said Dr Belaid Rettab, director of Economic Research & Sustainable Business Development Sector at Dubai Chamber. These are the characteristics The supply chain and logistics link June/July 2009 of SMEs which Dubai Chamber wants to promote, he stressed. He also said that the new initiative “underlines” the contribution of SMEs in making Dubai the world’s third-largest re-export centre. Dubai Chamber, meanwhile, placed second from the previous 13th rank in the evaluation of employee satisfaction at the Dubai Government Excellence Programme 2008. It scored 752 points out of 1,000 in the ‘Employee Satisfaction’ category, and 811 points in the ‘Customer Satisfaction’. The programme is aimed to upgrade the performance of the public sector, and keep it abreast with the developments in the administrative and technical fields. Rettab said all Dubai Chamber members in good standing, employing not more than 100 people and having an annual turnover of less than $27.2 million (Dh100m) are eligible to be nominated for the award. The candidates are gauged by their quantitative re-exporting activities in the previous quarter documented by Dubai Chamber as well as on qualitative company criteria. “By showcasing the achievements of one of our export members, we hope to inspire other SMEs,” Rettab said, “and highlight the characteristics that can lead to success in the Dubai SME re-export sector.” DAFZ honoured for environmental sustainability THE DUBAI Airport Free Zone (DAFZ) was given the ‘Best Environmental Initiative’ award in property management during a ceremony organised by the Arab Institute for Urban Development, in Saudi Arabia. “This is one of the most important awards that encourage us to promote and apply the concepts of environmental sustainability in the property, facility and services management,” said Engr Adel Ghafan, executive director of the Engineering Section at DAFZ. DAFZ was honoured for “ensuring the preservation of environmental sustainability”, the organiser said during the Kingdom Expansion Congress 2009, which was attended by about 350 industry leaders, in Riyadh. The institute said that Arabtec Construction, builder of the world’s tallest building Burj Dubai, clinched the ‘Best Construction Firm’ award while the Dubai Metro DHL opens new Taipei gateway Ghafan receiving an award for DAFZ from Turki was adjudged the largest project in the Middle East. Saudi Arabia’s Bin Laden Group won the ‘Best Developer of Infrastructure’ award while Dallat Albaraka was named the ‘Best Company in the Private Sector’ award and Qatar Science Oasis bagged the award in the ‘Best Achievement’ category. Ibrahim Turki, the institute’s executive-director, said the winners were chosen from nominees in the infrastructure development and academic sectors across the Middle East. “The main objective of celebrating the excellent performance of private and public enterprises,” he said, “is to promote a climate of success in economic activities and higher levels of performance…” GAC promotes Chan GAC Shipping has appointed Clarence Chan as senior marketing manager of shipping services for China, a move which further strengthens its marketing team in the mainland, Taiwan, Hong Kong and Macau. His immediate focus is to maintain customer relationships and consolidate new business for the company. Based in Hong Kong, Chan spearheads GAC’s marketing activity in China’s shipping industry. “Clarence’s appointment not only recognises his years of local service to GAC, but also highlights GAC Shipping’s commitment to expand its sales and account management resources in China,” said the company’s group sales director, Neil Godfrey. Chan joined GAC in 1984 as marketing manager for the Greater China region, representing the company’s over 300 offices worldwide. “Clarence is working closely with our new colleague, Jessie, and retains overall responsibility for the effective promotion of GAC’s global ship agency and related services to DHL has opened its new Taipei Gateway in Taiwan, at the Farglory Free Trade Zone of Taoyuan International Airport, with an investment of $6.2 million. Having many industryleading features, the new gateway would triple its shipment handling capacity to 11,000 pieces per hour from 3,600. These include 13 X-ray machines, 10 telescopic conveyors and a monitoring system for flight information. “Further, the number of truck docks will be increased to 10, and shipments can be uploaded to operational vehicles automatically,” DHL said. It added that Customs and Aviation Police offices are housed within the facility – which is a first for the express industry in Taiwan. The facility’s total footprint was equivalent to 46 tennis courts, or four times that of the previous facility, said the global express and logistics service provider. It is also Taiwan’s only gateway that houses a 24-hour drop-off centre, where customers receive assistance from a dedicated team. “As a result,” DHL added, “the drop-off cut-off time can be extended for up to two hours for shipments that are delivered directly to the DHL Taipei gateway.” Clarence Chan the shipping and trading communities in this important regional market,” Godfrey said. He was referring to Jessie Gong, who was appointed marketing manager for the Greater China region earlier this year. June/July 2009 Taiwan gives DHL room for expansion The supply chain and logistics link 59 Faces & Phases DLA Piper’s environmental initiatives cited LEGAL firm DLA Piper won the ‘Sustainable Initiative’ award for its commitment to sustainable environment through various measures, such as reduced business travel and using recycled paper. “We are committed to reduce our environmental impact and conduct our business in a responsible manner,” said Elaine Kelly, the firm’s regional facilities manager in Dubai. The firm also has programmes designed to offset carbon emission, purchase items made from sustainable materials and recycle plastic, paper, glass and cartridges. Given by the Facilities Management Middle East Awards, the latest win follows a week-long campaign in May to reduce energy output in all regional offices of DLA Piper. Organised by ITP Business Publishing, the ceremony gathered over 200 facilities management professionals across the Middle East, including developers, service providers, contractors and building owners. Elaine Kelly accepts the ‘Sustainable Initiative’ award for DLA Piper 60 Dunkin’ Donuts opens 16 new outlets in UAE THE NUMBER of Dunkin’ Donuts outlets in the UAE will increase to 60 over the next two months, following the opening of 16 new branches at a cost of $2.2 million (Dh8m). “Despite difficult times, we haven’t felt any significant change between our takeaway or dine-in figures in our outlets,” said the company’s general manager, David Rodgers. The coffee and baked goods chain recently opened its 53rd outlet in the country at the Al Manar Mall, in Ras Al Khaimah. The outlet is its third in that emirate, Dunkin’ Donuts said in a statement. The supply chain and logistics link June/July 2009 “Wherever you go in the UAE, the GCC [Gulf Co-operation Council] or any part of the world, you will see that we outnumber our competitors 10-to-1 in the number of outlets,” Rodgers said. He added that Dunkin’ Donuts has an investment outlay of $2.7 million in the Middle East and North Africa over the next three years. The statement said that Ras Al Khaimah is witnessing economic growth and a growing population comprising of the locals, expatriates and tourist arrivals. As at end of fiscal year 2006, David Rodgers Dunkin’ Donuts had 7,000 outlets worldwide, generating sales of $4.7 billion. Calendar SCLGEndorsed Events Solar Economics Forum September 9-10 Washington, USA Fourth Southern Asia Ports, Logistics and Shipping September 24-25 ITC Hotel Park Sheraton & Towers Chennai, India Liquid Terminal and Tank Integrity October 4-5 Doha, Qatar SCM Logistics World October 13-16 Singapore International Freight Week October 18-20 Abu Dhabi, UAE Fifth Thai Ports and Shipping October 29-30 Imperial Queen’s Park Hotel Bangkok, Thailand Air Freight Middle East November 1-3 Airport Expo Dubai, UAE This year’s GSF will focus on freight transportation requirements Supply Chain Cost Control Dubai to host global assembly of shippers’ groups Fifth Trans Middle East AN ASSOCIATION of international shippers’ groups from 50 countries will hold a global conference in Dubai this November focusing on the freight transportation needs of manufacturers, retailers and wholesalers. The annual assembly of the Global Shippers’ Forum (GSF) will be held in conjunction with the International Week of Transport and Logistics, or SITL Dubai, at the Dubai International Convention and Exhibition Centre on November 3-4. “Together, these two events are an unrivalled platform for industry officials from the logistics and related sectors to meet, network, discuss and exchange ideas on the issues and trends that affect their business,” said Frederic Theux, president of Reed. He stressed that GSF and SITL Dubai will bring the ‘who’s who’ of the shipping and logistics industry from across the world. He also said that Reed Exhibitions Middle East is the organiser of GSF’s event in Dubai. Dick van den Broek Humphreij, chairman of the European Shippers’ Council (ESC), said a concerted effort by concerned parties is needed to promote efficiency, productivity and cost-savings in the logistics and supplychain industry. He described Dubai as a “trail-blazing city” for the shipping industry that will provide a “cornerstone” for November 8-9 Dubai, UAE November 24-25 Gulf International Convention and Exhibition Centre Bahrain Gulf Traffic future growth. Confirmed speakers during the two-day forum include Filip Beckers, transport procurement manager of Masterfoods; Lothar Muller, project manager, Cargo 2000; Dirk van den Bosch, chief commercial officer, DP World; Peter Knopf, chief executive officer of SAT Albatros and Ramiro Diaz, of Elizabeth Arden, among others. ESC, together with the Japan Shippers’ Council and the US National Industrial Transportation League, originally comprised GSF under the name Tripartite Shippers’ Group. The group was joined more recently by the Asian Shippers’ Council and the Canadian International Transport Association. June/July 2009 December 6-8 Dubai International Convention & Exhibition Centre Dubai, UAE Other forthcoming events Fourth Intermodal Asia January 28-29, 2010 Hilton Sydney Australia Fourth Indian Ocean Ports and Logistics March 25-26, 2010 Hilton Mauritius Resort and Spa Mauritius Eighth ASEAN Ports and Shipping June 3-4, 2010 Windsor Plaza Hotel Ho Chi Minh City, Vietnam Fifth Southern Asia Ports, Logistics and Shipping September 16-17, 2010 The Leela Kempinski Hotel Mumbai India Eighth Intermodal Africa October 28-29, 2010 Capetown International Convention Centre South Africa The supply chain and logistics link 61 Side View The Giordano outlet at Dubai Mall Off the rack Giordano’s Ishwar Chugani on the basics of retailing DURING tough times, successful brands should go back to their roots and do what they are best at. “Many brands have a long history of success and experience but, at the same time, in their quest for new business, they over-expand or do other things away from their real strengths,” says Ishwar Chugani. “This is where the focus on what the brand stands for diminishes.” The affable executive-director of Giordano Fashions in the Middle East becomes animated when he begins talking about the art of retailing. Quoting from the father of Taoism, Lao-Tzu, Chugani cherishes the idea that people get to respect someone who is happy just being himself, and does not compete or compare. The competitive world of apparel retailing, however, becomes the leitmotif of his next discourse. “The world of apparel retailing is incredibly competitive, with customers becoming more and more disillusioned with the various lines, styles and brands available,” he says. “To be successful, the retail offering should be relevant, functional and affordable. Customers don’t buy from a company; they buy regularly from someone they can trust, someone knowledgeable, someone who 62 The supply chain and logistics link Chugani delivers what is promised.” Something which his company is known for, says Dubai-based Chugani, stressing it’s the Giordano signature to focus on one’s everyday essentials when it comes to apparel. The company, for instance, created linen and soft-cotton clothing to help customers deal with the searing heat this summer. Besides having June/July 2009 designs in pastels, Giordano also has a collection of solid, striped and checked linen shirts in white, corn and aqua, among other ready-to-wear clothing. With 204 stores in the Gulf region and India, 43 of which are in the UAE, Giordano already surpassed its earlier goal of having 200 stores in the Gulf Arab states and the world’s second-most populous nation by 2010. It has 2,000 stores worldwide. “We will continue to grow,” Chugani says, as Giordano Middle East plans to invest $20 million for new stores over the next three years. There will be 250 Giordano outlets in the Gulf and India by 2012. Born to Indian parents living in the Philippines, Chugani was educated in Management at Manila’s elite De La Salle University. In 1979, he joined the ETA Ascon Star Group, which later on forged a joint venture with Hong Kong-based Giordano International to put up Giordano Middle East. A UAE-based conglomerate with interests in construction and real estate, trading, shipping and retail, among other industries, ETA Star first hired Chugani to launch Sinbad’s Wonderland at Al Ghurair. While pioneering the region’s amusement industry in Dubai, a provincial town that transformed into a highly-commercialised city, Chugani was indulging himself in his favourite sport and pastime – playing darts. He started winning darting competitions, and became the champion of the UAE in 1984 and the Abu Dhabi Open in 1990. Having got a good training in darting way back in Manila, all that Chugani had to do was looked back to the time when he honed his ‘bull’s-eye’ skills with showbiz personalities who were also regulars in the pub he used to frequent. To this day, Chugani still has his favourite dart board he had used in the Philippines. And just like his way with darting, Chugani says retailers may just have to look back in their past experiences to be able to know what actions to take during difficult times. “This makes us review our business operation,” he stresses. Trimming production costs and cutting wastage, reducing inventory and streamlining operations are the three basic things that a retailer should do, especially amidst the global financial downturn. “In other words,” he says, “go back to the basics.”