ASA Services, SA Company Profile

ASA Services, S.A.
Company Profile
f o u n d ed:
2008
Operated in conjunction with sister company Affinitas Corporation, N.A.
l oca t i on:
mi ssi on :
Córdoba, Argentina, South America
c apabilities:
300 Internet-enabled agent stations
Blended inbound and outbound calling
Live chat
To h e lp c o m p a n i e s
communicate
a n d es tab lis h
Email management
1,000,000 contacts per month capacity
pe r s o n aliz e d ,
24 X 7 X 365 operations
Multilingual in English, Italian, German, Portuguese,
French and Spanish
p ro f i t a b l e , a n d
Dedicated and centralized Quality Assurance
long-lasting
Data-driven scripting/dialog
Consumer, Small Business and Enterprise solutions
re l a t i o ns hip s
On-site, unlimited back-up power generation
s peci alize d se rv ic e s :
Customer care Back office services with customers,
e m pl o y e e s and
Sales/acquisition Database management
Translation services Application processing
Content moderation Technical help desk
constituents
t h ro u g h a v a r i e t y
a d va ntage s o f C ó r do ba, Ar ge nti n a :
Widely recognized as the Business Process Outsourcing (BPO) “hub” of Latin America
Deep experience base – approximately 30% of contact centers are in Córdoba
Recognized as a leader in Spanish bilingual and translation services
Good voice and accent acceptance to US clients
Robust technical infrastructure and connectivity with excellent redundancies
o f d i re c t m e d i a
a n d marke ting
ch a n n e ls .
35% or greater savings versus a domestic U.S. facility
Experienced and energetic workforce
Well-educated employees from 8 major universities within the city of Córdoba
Faustino Allende 866 | B° Cofico - X5000GSR | Córdoba | Argentina | [email protected] | 503-723-1279