scrapesentry service description
Transcription
scrapesentry service description
SCRAPESENTRY SERVICE DESCRIPTION SERVICE DESCRIPTION Protect your business from malicious scraping with ScrapeSentry Scraping defined Scraping is when information is systematically and illegally copied from websites and databases. The end goal is most commonly to divert traffic, and in the long run revenue, away from your site to sites controlled by the scrapers. Scrapers take for free what companies have spent large sums to develop. If you operate a major website there is a risk that a large proportion of the traffic to the site is generated by scrapers. The scraping traffic seldom shows up in web traffic measurement tools but rather acts as a more or less silent load on the website. As scrapers often hit the website at very high rates they can cause significant load on servers and infrastructure. ScrapeSentry blocks scraping and adds business value The ScrapeSentry service, developed by Sentor, have been sucessfully provided to leading online brands since 2006 creating great business value for our customers. ScrapeSentry gives you: - Extended knowledge of site users - Better control over content - Reduced infrastructure costs - Improved site availability 2 Stop malicous scraping without affecting legitimate scrapers It is complicated to stop malicious scrapers. They use sophisticated methods to hide themselves, especially once they realise they have been detected and as a consequence getting blocked. To further complicate the matter, most sites welcome some scraping; like major search engines or partners and it is imperative that this traffic must not at any time be blocked. Challenges - Differentiating normal users from malicious scrapers - Differentiating bening scrapers from malicious scrapers - Detecting and blocking malicious scrapers without affecting normal users - Detecting distributed scrapers using thousands of IP addresses - Analyse the traffic for signs of previously undetected scraping methods and escalate it to development ScrapeSentry is developed to combat scraping ScrapeSentry is a fully managed 24/7 service, monitored and developed by experts at preventing scraping. Preventing scraping will always be an arms race, the scrapers are highly motivated and professional, and to stay on top of the problem, prevention systems need to be continiously developed and monitored. The Sentor team have more experience than anyone else in the world in handling malicious scraping. 3 ScrapeSentry - How it works A fully managed ScrapeSentry appliance is securely installed on a mirror port at a customer’s site. This appliance sniffs all the requests to the site with no adverse impact on normal traffic. User requests are analyzed by over 50 different tests in real time to understand if they are legitimate. All known illegitimate traffic is automatically blocked according to a tailored predetermined response plan. Behavioural analysis Any new type of suspicious behaviour detected is further analysed by correlating a potential threat to both a short-term traffic database and a long term known offender database. Suspicious activity results in the creation of a scraping incident case. The case is investigated by operators at Sentor’s Security Operations Centre (SOC) in line with Sentor’s client-specific scraping response process. If the suspicious behaviour is indeed the work of a scraper the operator will issue an appropriate block order against that specific IP address, header, session, etc. – immediately putting an end to the scraping attacks. Full customer visibility and insight A report is created for each incident that in turn is presented to easyJet via Sentor’s Security Management Portal (SMP). The SMP also provides comprehensive reporting capabilities to track scraping trends and keep metrics comparable over time. ScrapeSentry Architecture Internet Web Users External Users Customers Robots Internet traffic Managed Service Sentor Security Operation 24/7 & Security Management Portal Mirror port All traffic monitored stealthily Website Web Server Application Servers Blocking options 4 ScrapeSentry Detection Appliance ScrapeSentry benefits - A cost effective security delivery 24/7 - Next generation detection and prevention for the next generation threats - A dedicated security partner, security is Sentors core business - A dedicated Technical Account Manager (TAM) - A bespoke tailored solution based on customer needs and requirements - A solution managed and developed by the leading experts in scraping prevention - SLA and IRP driven delivery with a single point of contact for all security incidents - A foreseeable cost of ownership Our methodology Together we define acceptable use of the website. We analyze the traffic and follow up results with you. 5 Sentor refines reporting to fit your needs. Sentor establishes an Incident Response Plan together with you to define how different types of abuse should be handled. When the service is live Sentor holds monthly review meetings together with you to evaluate service performance and pick up on any additional needs. Sentor continuously analyses the traffic to your websites and the analysts feed back to the development team any improvements the system may need in terms of detection. About Sentor The company behind the ScrapeSentry Anti Scraping system is Sentor Managed Security Services. It was set up in 1998 to provide expertise in information security and online security in particular. The ScrapeSentry Anti Scraping services are a core part of our service offering and the most rapidly expanding business area within Sentor. We have been providing ScrapeSentry Anti Scraping services 24/7 since 2006 and have development team constantly developing our service platform. Today we have over 30 experts working with R&D and scraping protection for some of the world’s best-known online brands. Contact us We are operating within the strictest integrity and confidentiality. Head Office Björns Trädgårdsgränd 1 116 21 Stockholm, Sweden +46 8 545 333 00 [email protected] US Office 321 K Street South Boston, MA 02127 1-800-351-1691 [email protected] Visit us online Read more about Sentor’s ScrapeSentry service: www.scrapesentry.com Company page www.sentormss.com 6 UK Office 35-37 Blockstock Road London N4 2JF, UK +44 77 69 75 63 77 [email protected]