Certigard Best in Class 2008 Performance Records

Transcription

March 2009
Volume 7, Number 2
$5.95
www.autosphere.ca
Certigard Best in Class 2008
Performance Records Achieved
$000’s
270
Certigard’s Best in Class
Annual Sales Per Bay
260
250
240
230
220
PM 40014105
210
200
2003
2004
2005
2006
YEAR
2007
2008
12
COVER PAGE
14
24
14
18
19
23
Contents
26
Aftermarket Women
Confidence and
Knowledge
Performance Records
Achieved
Garage Business
30
Hybrids of Today
Save dollars and the planet
by rethinking what you
drive and how
Cold Weather and Your
Customers’ Vehicles
Simply Electrifying!
North American
International Auto Show
The Perfect Fit
Innovations
31
The $25,000 Ferrari
Disc Brake Hardware
28
Tips You May Not Know
24
36
26
FEATURES
12
19
36
Automotive Lighting
Cars of the Future?
MAP Canada
Standards Improve
Business Performance
March 2009
The Montreal Auto Show
As “Green” As It Can Get!
38
Wipers and Blades
Clear and Clean
IN EVERY ISSUE...
4
Editorial
Look on the Bright Side!
6, 8, 37
10
New Products
37
Advertisers
Around the Industry
32
Fuel Trim
34
Oxygen Sensors & More
35
Innovations in Automotive
Technology Are Coming
PartsYou?
for import vehicles
How Many Will Affect
How to Use It for
Diagnosis
What’s New
Parts for import vehicles
2009 EVENTS CALENDAR
March 18
AIA Canada • 2009 Grand Forum
Hotel des Seigneurs, SaintHyacinthe, QC
✆ 450-448-2220
❚ [email protected]
❚ www.aiacanada.com
March 26-29
OARA • Annual Convention & Trade
Show
Toronto Airport Marriott, Toronto, ON
✆ Steve Fletcher 519-858-8761
❚ www.oara.com
April 20-23
Society of Automotive
Engineers • 2009 World
Congress
Cobo Center, Detroit, MI
❚ www.sae.org/congress
April 22-23
AIA Canada ACE Conference
Casino Niagara Fallsview, Niagara Falls, ON
✆ Therese Santostefano 1-800-808-2920, ext. 225
❚ www.aiacanada.com
May 6-7
Global Automotive Aftermarket
Symposium
Hyatt Regency, Chicago, IL
❚ www.globalsymposium.org
We’d
likeworld’s
to sharebest
onekept
of the
world’s best kept secrets.
We’d like to share one
of the
secrets.
[ Blue Streak Import Parts ]
[ Blue Streak Import Parts ]
| www.autosphere.ca | March 2009 | CASP |
3
EDITORIAL
their vehicles. As one owner/operator reports,
he had a good January! Clients came in not
just to have their cars “patched up,” but to
have significant repair work done. That certainly says they are keeping that particular
set of wheels, not thinking about a new one!
Associate Publisher Shirley Brown
This is good news for this independent repair
just like him throughout Canada.
Contributing Editors
Pierre Bissonnette, Leanne Blackborow,
Éric Descarries, Pierre Lalonde, Mark Lemay,
Dave Redinger
If you get up in the morning and convince
Production Management
Valérie St-Cyr [email protected]
garage and I’m sure there are hundreds more
yourself it’s going to be a bad day, then it will
be! But you have the power to change this.
Graphic Design
Monique Desbiens [email protected]
Your attitude will determine your day, so why
Revision Shirley Brown
not make it a positive one? Why be negative
ing all around you.
Administration
Wendy Allain [email protected]
Danielle Boivin [email protected]
A bright side for the aftermarket
Circulation Management
Nancy Belleville [email protected]
It’s been said that a negative economic down-
Printer Solisco
when you can truly see good things happen-
turn has always, in the past, been good for
the aftermarket. Why wouldn’t it be the same
now? There are a lot of clichés you can spout:
Look on the Bright Side!
Today’s doom and gloom—as reported continually in the media—
should not affect your outlook
on life today! In fact, you should
make up your own mind; don’t
listen to others. It’s up to you
to “look the other way” and be
positive!
I
Publisher & Editor Rémy L. Rousseau
“Every cloud has a silver lining” or “Look for
the gold at the end of the rainbow” or even “If
you wear a frown on a cold day, your face will
freeze that way.” Why not dispense of them
before they get started and Be Happy—Look
on the Bright Side!
It’s up to you—get up on the right side of
the bed and think positively! You can make
it happen.
t isn’t all bad—there are lots of good
things happening today. Put the bad news
I’d also like to remind you about our dynamic
behind you because there is so much good
website www.autosphere.ca. There is a lot of
news all around you. For instance, Toronto-
information for you to discover on the site, it’s
based Blackberry RIM just hired 3,000 people,
quite colourful and up-to-date! Go to the right
a hydraulics company in the GTA is hiring
side of the site and register. That way you’ll
daily, companies in Montreal are looking for
receive our weekly e-news!
people, and I’m sure it’s that way all across our
country.
The ASP vibe
Sales
Luc Champagne [email protected]
514-945-1299
Nathalie Plouffe [email protected]
1-866-925-5665
Réjean A. Rousseau [email protected]
450-649-9007
Garth Vogan [email protected]
905-689-1963
Subscription
One-year: $27.95
Two-year:
$49.95
[email protected]
www.autosphere.ca
CASP Magazine is dedicated to serving the business interests of the maintenance and repair industry. It is published
eight times a year by Publications Rousseau & Associés
Inc., a member of AIA Canada. Material in CASP may not
be reproduced in any form without written consent from
the publisher. The publisher reserves the right to refuse any
advertising and disclaims all responsibilities for claims or
statements made by its advertisers or independent columnists. All facts, opinions and statements appearing within
this publication are those of the writers and editors themselves, and are in no way to be construed as statements,
positions or endorsements by Publications Rousseau &
Associés Inc.
Printed in Canada
ISSN no. 1710-3924.
Publications Mail Agreement no. 40014105. Return undelivrable Canadian addresses to Publications Rousseau/
Circulation Department, 2938 terrasse Abenaquis, Suite
110, Longueuil QC J4M 2B3
Rémy L. Rousseau
[email protected]
4
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FS
C
RE PO
MP SIT
LA ION
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economic slump. People are hanging on to
| CASP | March 2009 | www.autosphere.ca |
$59.95
Published by
Publications Rousseau
2938, terrasse Abénaquis
Longueuil QC, J4M 2B3
T : 450-448-2220
F : 450-448-1041
We’ve also heard from independent repair
outlets that they are doing well even in today’s
Three-year:
OUR GREATEST ASSET
Being successful is as much about the people we employ as it is about the products we sell.
The knowledgeable and courteous professionals at your neighborhood CARQUEST Auto Parts store
are there to serve you better than anyone else and help you to grow your business.
We deliver what our customers need: quality parts, competitive prices, knowledgeable people.
CARQUEST.com
InDuSTRy nEWS
Double Wins for Recochem
at AAPEX New Product
Showcase
Vast-Auto Jobber of the Year
Uni-Select Salutes Driving
Success Winners
The uni-Select Ontario Division
held a cocktail party at the Pearson
Convention Centre in December to
officially announce the three grand
prize winners from the 2008 Driving Success Promotion.
AAPEX 2008 recognized Recochem with
awards in two categories: “Good Sense”
and “Making it Better.”
Bio-Green De-Icer is a new windshield,
mirror, and window cleaner containing ingredients that are biodegradable in surface
water, groundwater, and soil. Made from
the renewable resource ethanol, the deicer prevents windshield ice-up, removes
frost, road film, and salt, and contains
special cleaning agents for a streak-free
shine. Bio-Green De-Icer is non-toxic and
a safer alternative than regular washer
fluids because it has less impact on the
environment.
The second award went to STP Extended Life Antifreeze/Coolant, specially
formulated for use in all makes/models of
foreign/domestic passenger vehicles and
light duty trucks. Vehicle maintenance is
simple because STP Extended Life can
be mixed with any colour engine coolant. With premium extended life corrosion
inhibitors, this product provides extended
protection against rust, corrosion, and pitting caused by cavitation for all coolant
systems. It is guaranteed for up to 5 years
or 150,000 miles of protection.
Transit Warehouse
Promotion
Transit Warehouse announces the promotion of Pierre
Aubin to general manager.
Aubin joined the team in
1993 and has been involved
with sales, marketing, purchasing, and
operations.
6
The 3 Prize Winners amongst installers were: Jessy Marks of JDP Automotive, a member of Albatross Auto, Bolton, was number One and he was awarded
a 58” Plasma TV. The second winner was
Steve Stewart of JFJ Auto, a member of
Battery Supply, Clarke Rd., London. He
was given a 42” Plasma TV. The third
winner was Mounir Teriaky of Blueline, a
member of Auto Reb-Ex, Ottawa, who also
received a 42” Plasma TV.
In addition to installer awards, uniSelect also recognized their top suppliers and top supplier representatives for
2008. The Top 3 Supplier Representatives of the year 2008 finalists were: Dave
Carter of Robert Bosch, David Durkin of
Dayco Canada Corp and Brad Thomas of
nGK Spark Plugs Canada. And the winner
was… David Durkin!
The Top 3 Suppliers of the year 2008
finalists were: Affinia Canada, Dayco Canada Corp, and Tenneco Automotive. The
winner is this category was Affinia.
Shell Lubricants Wins 2008
Field Marketing Summit
Achievement Award
Shell Lubricants, winner of the Field
Marketing Summit Achievement Award
for 2008, is the first Ideal Supply vendor
to earn the accolade. During a november
2008 event, all account managers were
challenged with identifying and increasing
sales of three targets. Shell Lubricants
achieved the highest percentage of increase by account manager, finishing well
ahead of the 14 other vendors to earn
them the honours.
Vast-Auto Ontario recently held its VastAuto Associates meeting at the Stage West
Hotel in Mississauga. It was a special
time as they awarded their Jobber of the
year Award to a member who had demonstrated the most success in 2008.
The winner was Rick Morris of Caledonia
Auto Supply and he was presented with
this award because he successfully managed his business in a touchy environment and he supported the Auto Value
program.
Tony Del Vasto, vice president Sales & Marketing &
Strategic Development, Vast-Auto Ontario, Jobber of
the Year Rick Morris, and Mark Mandel, executive vice
president Vast-Auto Ontario.
Keith Gordon Joins Delphi
Sales
Keith Gordon has been appointed district
sales manager for the Ontario and Atlantic
Canada Aftermarket by Delphi Corp. and
will be responsible for supporting Delphi
Product and Service Solutions’ growth in
the Ontario and Atlantic Canada markets.
Gordon spent the past 14 years in the
automotive aftermarket at Specialty Sales
& Marketing (SS&M) in Mississauga, Ontario, where he held several positions,
most recently as regional sales manager,
Ontario and Atlantic Canada.
“With Keith’s vast knowledge and experience of the automotive aftermarket in
Canada, we can better assist our customers with the parts and programs they need
to provide high-quality vehicle service,”
said Malcolm Sissmore, general manager,
Canadian Aftermarket and DPSS country
director.
There’s a new standard in protection. Independent lab testing shows that Valvoline ® SynPower®
provides 4X better wear protection than Mobil 1. SynPower is the only leading full synthetic formulated
with more durable anti-wear additives that stay in oil longer. v a l v o li n e . c o m / s y n p o w e r
VALVOLINE SYNPOWER – THE ULTIMATE PROTECTION AGAINST:
H E AT
•
DEPOSITS
•
WEAR
Mobil 1 is a registered trademark of the ExxonMobil Corporation and its subsidiary Imperial Oil Limited. Results based on industry standard Sequence IVA wear test.
© 2008, Ashland Canada Corp.
Industry News
Can You Help?
informative
exclusive
interactive
The Expert Plus program is
designed to deliver value, drive
traffic and increase sales through:
• Dynamic
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• National dealer locator database
99
$
AARO member and shop owner Glenn
Colling of Eastside Auto Service in Oakville, Ontario went on a ‘Village of Hope’
trip to West Africa. When he saw conditions there, he knew he had to help.
hoists for mounting the Auto Shop on cement pads once it’s on site. The container
has been purchased and delivered. Donations of good-working new or used equipment to outfit the ‘shop’ are now needed.
Colling was part of a team, organized by
Careforce International, that traveled to
this village where impoverished/orphaned
children come to live and learn during
school months. He believed he was going
to be involved in the construction of a
children’s dormitory but ended up contributing in other ways.
“If you have any equipment that you’re
willing to donate, it’ll make a tremendous
difference in the children’s lives there,”
enthuses Colling. Careforce International
can issue gift-in-kind tax receipts for the
fair market value of any equipment donated. Proof of value should be provided
if possible.
Colling saw that many pieces of equipment—diesel generators, motorcycles, tractors, etc.—needed fixing, so he started to
do that. The parts store was a long way off
and parts had to be fabricated or reworked.
“We’re asking that the used tools/equipment donated be in good working order.
My staff and I are willing to make minor
repairs, but please be sure that the equipment works,” appeals Colling.
He noticed that the children wanted to
help and so gave them work to do. They
had no training or resources but wanted
to learn, so a concept called “Auto Repair Shop-In-A-Box” was born—a complete auto repair/maintenance facility to
be shipped in a 40’ container… like all
aid for the village is shipped.
Colling invites AARO members and
others who have questions, or have tools
or equipment to donate, to call him at
905-844-9641, or to contact Careforce
International at 905-639-8525. In addition to the contribution of tools/equipment, monetary donations would be appreciated—the approximate shipping cost
will be $25,000, and funds to cover the
initial energy expenses for running the
equipment will be required as well. Tax
receipts for monetary donations will be
provided at year-end by Careforce.
It will be outfitted with workbenches,
welder, tools, air compressor, grinders, tire
machine and balancer, diagnostic equipment, battery charger—everything needed
to get the job done. There’ll also be two
Scholarships for Canadian
Students
.00
The Global Automotive Aftermarket Symposium (GAAS) Scholarship Committee is
encouraging professionals to steer students
interested in a career in the automotive
aftermarket toward the 2009 Global Automotive Aftermarket Symposium (GAAS)
scholarship for assistance in funding their
education.
Join today and experience the
benefits of Expert Plus membership!
Contact your Monroe® or Walker ®
representative for details.
These scholarships are awarded to students planning automotive aftermarket careers and the college-bound children of the
members of the associations that sponsor
GAAS. The application process is entirely
www.expert-plus.com
©2009 Tenneco.
8
electronic through the GAAS scholarship
website, www.automotivescholarships.
com. The deadline to apply is Monday,
March 31.
To receive a GAAS scholarship, applicants must be enrolled full-time in a
college-level program or an ASE/NATEF
(National Automotive Technician Education Foundation) accredited automotive
technical program. Graduate programs and
part-time undergraduate programs do not
qualify. By completing a single online application at the GAAS website, students
will be considered for GAAS scholarships,
plus scholarships from a number of industry partners.
BIGGEST
Our
Consumer Promotion!
Introducing the Monroe®
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Monroe’s most valuable consumer rebate gives your customers an incentive to buy!
your
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select combinations of
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ride control products.
EXPERTS RECOMMEND CHANGING YOUR SHOCKS AT
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*Actual mileage may vary with driver ability, vehicle type, and type of driving and road conditions.
Contact your local Monroe representative or visit www.monroe.com for promotion details.
Offer valid April 1 - May 31, 2009.
This is a mail-in rebate. Restrictions apply. Offer may not be combined with any other discount, offer or rebate.
©2009 Tenneco.
new Products
New Scan Tool
AutoXray, an SPX brand, introduces the new AX7000
TechScan. This bilingual (English and Spanish) scan tool
for OBD I and II systems allows automotive technicians to
analyse American cars and can be customised through the
purchase of easy-to-use SD Card Kits that contain live data
for Honda, Toyota, and nissan vehicles, in addition to ABS
codes. The AX7000 can be connected to a uSB printer,
includes enhanced live onscreen graphing and diagnostic
information, as well as a 50% larger backlit display than its
predecessor, the AX6000. www.spx.com
New Water Pumps
newTek has a full line with more than 600 SKus
of new water pumps that are OE-designed and
engineered for quality and durability plus fit and
full flow. Premium gaskets are included in the
attractively packaged new colour box.
These will benefit you and your customers
as these water pumps will meet all the aftermarket demands for high quality replacement
parts matching OE fit, durability, and performance at the most competitive price.
For more information or to order from NewTek,
phone 1-866-650-1700.
New Customer-Centric Website for the
HVAC-R & Automotive Aftermarket
Robinair recently announced the launch of its newly re-designed
website, www.robinair.com, which has a new user experience, more
intuitive navigation and search functionality, and enhanced tools for
researching Robinair-specific product information and industry-related content.
Information on the original website remains available on this new address.
The new website aims to better serve
current and prospective Robinair customers by improving online information
and ease of use, including a new look,
simple navigation tools, and enhanced
content to Robinair’s automotive aftermarket and HVAC-R product lines.
noteworthy features include the new “Where To Buy” distributor
locator, fewer pages to click through to locate information on the site
and to sign up to receive information on new products, current product updates, promotions and announcements exclusive to mailing list recipients.
new online items coming in the future include
a dedicated section of the site—available to the
public and the media—featuring press releases
and digital images encompassing Robinair’s full line
of products. SPX also has plans to launch a new
website dedicated to its TIF brand of electronic
refrigerant leak detection products and refrigerant
measuring devices.
Nitrogen Tire Inflator
The new nitroFill E-170 is a mobile all-in-one
generator/inflator that’s fast and easy to use. It
has advanced PSA technology—no membrane,
10
no tank, no battery or charger, no other equipment is required.
It’s the perfect unit for almost every application and has an amazing
8 CFM rating. It converts up to 6 tires to nitroFill simultaneously at
the touch of a button. It provides instant and uninterrupted flow with
guaranteed purity up to 99.9%. Each unit comes full assembled—just
plug it in!
For more information, contact Wayward Tools by phone: 705-3591508 or www.waywardtools.com, [email protected].
Pliers Wrench: Time Saver, Money
Maker
Snap-on’s
’s new PWZ3 Pliers Wrench is designed to
work in those hard-to-get-at spots requiring a powerful tool
to work quickly and efficiently.
The new PWZ3 Pliers Wrench is perfect for tie rods and front
end work. The time saved using this tool on certain jobs is time
a technician can spend working on other jobs. Several features
make it unique in the marketplace: specially hardened jaws with
unbeatable strength; inwardly angled teeth (fine teeth at back of
jaws, larger teeth at front) for a stronger, more secure grip on object;
quick adjustment of grip width; built-in guard against unthreading;
and the inner handle has built-in protection against pinching.
The wrench can easily be locked into the desired position with the
adjusting screw. The jaw grip increases when pressure is put on the
handle and narrow jaws gives perfect accessibility, also in cramped
corners. www.snapon.com/canada
Caps & Thermostat Applications
This catalogue includes applications for passenger
cars and light trucks plus medium and heavy-duty
vehicles. The book is full of radiator caps, fuel caps,
thermostats, gaskets, and seals. It gives you features
and specifications of all caps along with auto engine
identification guides. you’ll find everything you need
to know about choosing the correct part for your
customer’s vehicle along with many illustrations re
installation.
Contact your Gates representative or phone 519-759-4141.
Wide Coverage Manifold Catalytic
Converter Line
Bosal now offers wider coverage with its manifold catalytic converter
line. With over 37 SKus, Bosal can provide replacement manifold
converters for popular domestic and import cars, SuVs, vans, and light
trucks from 1982 to 2006.
Applications include Chevrolet, Chrysler, Dodge, Ford, GMC, Honda,
Hyundai, KIA, Lexus, Lincoln, Mazda, Mercury, Mitsubishi, nissan,
Saturn, Suzuki, and Toyota. The converters meet or exceed OE specifications for fit, form, and function, and come complete with all installation hardware.
These converters are quality built to OE specs and 49 state OBDII
EPA compliant. They feature heavier gauge stainless steel construction with seam welded design, a ribbed body for structural
stability and durability, smooth flowing inlet/outlet joints,
and a monolithic honeycomb catalyst for maximum
flow. To minimize installation time and additional labor, Bosal also installs a factory
capped, 90º air tube where applicable.
Get in touch with your Bosal representative.
Your customers will be seeing double
from March 1 through April 30, 2009
because they can get up to $15
cash back when they purchase
two ANCO wiper blades. This
Back
$15 Cash
on a Pair
*
special offer is available on
ANCO Contour ®, AeroVantage ®
and 31-Series wiper blades.
www.ANCODoubleVision.com
Up to $15 Cash
Back on a Pair*
*Buy a pair of ANCO wiper blades and visit
www.ANCODoubleVision.com for your
rebate redemption certificate. Completed
rebate redemption certificate must be
submitted along with a copy of the original
invoice showing the pair of ANCO wiper
blades purchased ($15 rebate on two Contour
blades, $10 rebate on two AeroVantage
blades and $5 rebate on two 31-Series or
Winter Blades). Offer valid 3/1/09 through
4/30/09. Redemptions must be received by
5/29/09 at program headquarters to be
processed. Only one rebate check per
household address (except two in Rhode
Island). Cannot be combined with any other
offers. Allow 10 weeks for processing.
For alternate means of redemption call
1-888-349-2304. Void where prohibited.
Valid in the U.S. and Canada only.
©2009 Federal-Mogul Corporation, Southfield, MI 48033
Back
$10 Cash
on a Pair
*
$5
Cash Back
on a Pair*
Aftermarket Women
Confidence and Knowledge
Women in the aftermarket are very prevalent today… not like the ‘old-time’
aftermarket where a lot of women feared to tread. It was very male dominant
and women worked in the lesser roles. That has changed considerably.
W
e spoke with several ladies in
have to do today in order to retain
different sections and roles in
customers.”
the aftermarket. Here are their
stories.
Nancy Lev, D L Action Automotive
Nancy Lev is in the jobbing business and
Nancy worked part-time with her
Dad when she was in high school
and has learned everything she
knows about the jobbing business
has been for quite some
on the job although in
time. D L Action Automotive
university she studied
is a long time family busi-
economics. But, it’s a
ness and today Nancy is part
family business and
owner of D L along with her
Nancy is all about
husband, Dov. “My grand-
family.
father, my uncles, my father
have all been in the jobbing
“I would certainly en-
business, and now, here I
courage women to get
am,” states Nancy. The busi-
involved in the auto-
ness is located on Torbram Road not far
motive aftermarket—it has certain-
from the airport in Mississauga, Ontario.
ly changed over the years and there
are always good opportunities—
“I can do most anything around the shop,”
even in the jobbing business—for
says Nancy, “Sort of a jack-of-all-trades
those who wish to work. I consider
I guess you could say! I can do sales (on
myself a ‘support’ person, but I do have
“That’s because there are a lot of premium
the counter), accounting, HR, PR and
a lot of knowledge about the business.
products in the aftermarket sold as a re-
making the coffee and washing the cups.
There are a lot of opportunities for women
tail product, mainly because of the great
I’ve been in the business long enough to
in our business—I find they are good
packaging. We encourage jobbers to set
know my way around it. We deal with a
with details and are able to read people
up retail displays to sell our products—
diverse group of people in our location—
better. They can ascertain emotions and
they need to be seen, touched, felt to per-
we have a long-time walk-in trade, we deal
feelings and so are able to figure out sup-
ceive the features and benefits. Bulbs are
with airport related items; construction
port for different customers. Our job is
lasting longer and new technologies are
people, garages, and even the military. So
to support the customer, make them feel
constantly evolving so lighting is a bit of a
we’re not strictly automotive, we do have
good, help them. In this way, we win their
declining market. We’re trying to sell the
a lot of industrial products. We have a lot
confidence… it’s all about the customer.
premium product thereby increasing the
of transactions with the airport and their
If we make the customer look good, then
sales and margins for our customers.”
ground equipment. Our dealing with the
we look good—the customer is always
military is primarily in fuels, lubricants,
number one!”
shop supplies and tools and this business
12
JoAnn is a chemical engineer. She wasn’t
quite sure what she wanted to do in her
has evolved over the years. We try hard to
JoAnn McKeown, Osram Sylvania
accommodate our customers. Our shop
JoAnn McKeown is vice president Sales
sales. She started out selling industrial
isn’t a large one and we will try to locate
& Marketing Retail for Osram Sylvania
filtration equipment, then industrial gas
products promptly for our customers that
in Mississauga, Ontario. “Retail includes
equipment utilizing her engineering back-
we do not have in stock. That is what you
automotive aftermarket,” states JoAnn.
ground. As her career progressed, she
field, but decided to get into technical
realized she didn’t know a lot about busi-
Laura Gutsch, CMG Marketing
ness, so went back to school and got her
Laura Gutsch is Managing Director at
MBA. “At that point, I became very inter-
CMG Marketing in Toronto, Ontario—a
ested in marketing—still on the indus-
boutique marketing agency with a niche
trial side—and went to work at a lighting
in the automotive sector. CMG’s business
company.”
is primarily divided into their Analytics
“I’ve also had the opportunity to do some
Division, their Customer Support/CRM
project work with ACDelco in the U.S.
Getting back into the corporate world
Division along with their traditional
and that’s been fun. The U.S. is similar to
after a stint in the restaurant business
Advertising and Promotional Division.
Canada in many respects but equally as
Shirley Brown
[email protected]
with her husband, JoAnn was hired
different at the same time. Because
by Sylvania as Product manager
of our U.S. involvement, I’ve also had
and got involved with automotive
the opportunity to be exposed to
products. “I was eventually pro-
other ACDelco marketing strategies
moted to Sales director Automotive
being executed in other parts of the
and then we combined our retail
world—that’s been kind of cool.”
with automotive. The VP Retail was
promoted to company president
Laura has a Commerce degree from
and I moved into his position.”
McMaster University in Hamilton,
Ontario and has added many other
In her current position, JoAnn works
industry related courses to her re-
with many different types of people.
sume over the years. She started at
“It likely depends on the market
CMG in 1996 as a Junior Account
segment we’re dealing with. Even
Executive.
though it’s aftermarket, we still divide it up into different segments.
“I continued to work hard, learned
We deal with numerous business
a lot and took on more responsibil-
people on the retail side, then job-
ities throughout the years. I also
bers are our traditional business
went back and took several industry
but we also deal with parts and ser-
related courses that helped me ad-
vice organizations. So we deal with
vance my position at CMG—not just
businesspeople, independent and
in terms of the Aftermarket, but in
family jobbers, technical people.”
terms of really trying to understand
“As Managing Director, I work on all CMG
the philosophy of Marketing and how best
Asked if she had any advice for women
projects and work directly with our clients,
to execute for my clients. I think what has
wanting to enter the automotive after-
but at the same time, I’m involved in all
benefitted me most is that I’ve been im-
market world, JoAnn says that she be-
the strategic decisions that go along with
mersed in both sides of the business. I can
lieves in diversity in the workplace—be-
running CMG on a daily basis.
see the inner workings of an agency while
sides meaning women, she also means
at the same time listening to my client’s
different races, different age groups espe-
“Currently my priority is to service the
needs and concerns and trying to balance
cially when you’re working in marketing.
General Motors account—predominately
both.
“Everyone is a consumer of a product and
the ACDelco division, along with work for
if you really want to know how to sell prod-
GM Accessories, Collision Parts as well
“I would advise other women trying to get
uct to consumers, you have to understand
as other miscellaneous GM projects. It’s
into marketing either on the client side or
the consumer market. A lot of that can
really hands on—General Motors is a ter-
agency side, to work to really understand
start with having a really diverse working
rific client to work with. I’ve had the luxury
all the fundamentals of the business. It’s
environment and I encourage that. You
of getting to know a lot of the ACDelco
best when you can mix education and
have to know your stuff and I don’t see
customers directly through focus groups,
knowledge with work experience. You’re
any barriers for women in the automotive
advisory board meetings, national meet-
work is never done and you can always
aftermarket—you just need to be confi-
ings, and through our call centre activity
learn more. Build on your successes, take
dent about what you’re doing. You will be
as well as any number of the promotions
your knocks and keep trying.”
accepted.”
we run out of our office. It’s been a real
eye opener to see how the aftermarket
really works.
13
ADVERTORIAL
Annual Sales
Per Bay
Performance
Records
Achieved
Once again, we welcome Certigard to
the pages of our publication. As you will
see, the Certigard franchisees we spoke
with are very dedicated people. They
work extremely hard to get their businesses where they are—at the top of the
Certigard measurement pole—and we
give them a lot of credit for their efforts.
Goals are set and met!
“C
ertigard franchisees set new performance
records in 2008… the highest ever annual
sales… the highest ever average annual sales
throughput… and,
the highest ever annual average transaction values. This
record outcome is
not solely a result
of hard work, but,
moreover, a result
of focused owner/
operators, as reflected below, here
is a sample of the
visions that provided focus for some
top performers.”
John Watt, manager Certigard and Automotive.
YEAR
$000’s
2002
203
2003
214
2004
219
2005
234
2006
250
2007
261
2008
266
$000’s
270
Certigard’s Best in Class
Annual Sales Per Bay
260
250
240
230
220
210
200
2003
2004
2005
2006
YEAR
2007
2008
Join the BEST in CLASS!
CATEGORY
A
ANNUAL
S
SALES
PER
P
B
BAY**
BEST IN CLASS AVG.*
CHANGE VS 2007
5 OR MORE
BAYED OUTLETS
$ 294,280
-3.9%
4 BAYED
OUTLETS
$ 262,697
+3.1%
2 OR 3 BAYED
OUTLETS
$ 240,483
+8.9%
$ 489
+7.2%
2.4
+0.1
+0.1%
A
ANNUAL
REPAIR ORDER VALUE
L
LABOUR
HOURS SOLD PER REPAIR
O
ORDER
A
ANNUAL
SALES GROWTH**
*Best in class includes top third of category
*Be
+15.8%
—
**Like accounts only
We are proud to recognize the following franchisees
for their BEST IN CLASS achievement in 2008:
Shane Simpson, Abdul Khan, Alain Cloutier (67472), Bonny Weinberger, Eric Lessard, Brian Winch (38879),
Harlow Allen (38790), Bruce Whitten, Chad Kennedy, Grant Wert, Brian Beckford, Craig Mclean,
Dan Nadeau, Brian Casey, Danny Parigoris, John Kennedy, Derek Williams, Don Andruik, Earl Otke,
Ed Ross, Mike Hayek, Ward Mathiesen, Fadi Roukos, Tim Harper, Frank Manzone, Gary Murphy,
Ric Langford, Glenn Guilbault, Greg Dosen, Hamish Barrit, Howard Chew, Colin Sartoris, Jack Kejjo,
Jean Bouchard, Jim Dielessen, Jim Watson, Jocelyn Turcotte, Dave Brown, John Bergen, Ken Kennedy,
Kevin Aughey, Kevin Scarrott, Leslie Godja, Michael Urban, Ray Jones (38870), Harlow Allen (37890),
Mike Kearney, Naris Chinapa, Murry Ball, Nelson Ponte, Paul Brin, Peter Cantafio, Phil Miller, Randy Lehr,
Paul Kalra, Ray Jones (38780), Richard Payter, Faisal Khan, Ian Swaisland, Richard Porco, Sam Ingraldi,
Sarmad Dawood, Shafiqui Islam, Shawn Liu, Steve Angelinas, Al Sweet, Steve Fowler,
Ted Mackay, Sam Scala, Rob Principato, Vincent Cormier.
To become a franchisee or for employment contact us at:
1-888-541-7632 or www.petro-canada.ca/certigard
TM
14
Trademark of Petro-Canada
ADVERTORIAL
Shirley Brown
[email protected]
Harlow Allen
“When we go to our franchise meetings,
we take our service writers and managers
Calgary, Alberta
with us. I have no problem sharing our
performance with our staff and, in fact, I
5 YEAR GROWTH
Sales Per Bay
10%
Transaction Count
-22%
Transaction Value
41%
recommend it. I pay my staff well because
they’re worth it. In addition, all of our staff
is paid a monthly bonus that depends on
total shop performance—there’s nothing
Don & Pauline Andruik
Edmonton, Alberta
When asked to what he attributed his
individual, as we want to promote team-
sales growth, Harlow
work. So the techs know what we expect
Allen answered, “My staff!
on our inspections and our counter staff
My Certigard Business
knows how to present and sell the work. We
Specialist, Scott, and
use MAPC (Motorist Assurance Program
I found an article about
of Canada) standards—recommendations
15 years ago that said if
are “Required” or “Suggested”—to com-
Don and Pauline Andruik took over an
you wanted to excel in
municate our recommendations clearly
existing Certigard franchise in Edmonton,
any business, surround
to our customers. We track our daily
Alberta after they came back home from
yourself with superstars.
numbers and sometimes predict the day
Cambridge Bay, Nunavut in the Arctic.
My three shops are very
the bonus starts to kick in and how high it
well run and I don’t have to be ‘hands
may be. This in itself can give the guys the
Don has been in this type of business for
on’ anymore, in fact, I don’t even get to
extra push to work harder and even help
30 years and worked at other Certigard lo-
handle the problems. Of our 23 employ-
his neighbour out if he’s in a bind… his
cations. The Andruiks owned an independ-
ees (6 of them at the Oakridge location),
performance affects your bonus as well!
ent shop before they went to the Arctic,
14 employees have been with me for
5 YEAR GROWTH
Sales Per Bay
105%
Transaction Count
111%
Transaction Value
-3%
but when they decided to return home,
10 years or more and I wouldn’t trade any
“From the aspect of what is most import-
they wanted to purchase a Certigard fran-
of them. You need good people working
ant, ‘car count’ or ‘transaction value,’ I
chise. Pauline says that, “Our shop is very
for you. Without quality, high-performance
believe they’re equal—you can have a
much a family affair. Don works both in
employees, our business wouldn’t be as
huge car count with low transaction value
the bays and on the front counter, our
good as it is. Knowing the numbers for
and make no money or vice versa. It would
daughter is the service advisor, and I take
the rest of Canada, in particular for the
be a perfect world if you get 3.5 cars per
care of all the back office paperwork. Our
city of Calgary, also helps a lot because
tech per day and have a tech/bay as well
customers seem to like this. When we took
my guys like to be at the top of the list—it
and get 2.5 labour hrs./RO, but the simple
this shop over in 2004, it was in a little bit
creates a lot of competition. I’ve talked to
truth is people are creatures of habit and
of a slump and through our hard work, we
lots of other independents over the last
there are some months it can get a little
have managed to turn it around. We had
20 years—they think they’re doing well
lean out there. Our shops are fortunate
to establish credibility in this area, build
and making some money because they
that we have support from Certigard.
up a reputation, show people that we were
have nothing to compare themselves to,
They have helped to show us a way around
trustworthy.”
so when they hear the numbers Certigard
some of these months and that all starts
shops do, they can’t believe it. And a lot of
with the front counter and the techs iden-
Don states, “Yes, that’s it… our growth has
times some of the credit should go to the
tifying the needed work, using MAPC
been based on hard work and honesty,
Franchisor.
standards.”
giving the customers what they ask for, >
15
ADVERTORIAL
Performance Records Achieved (Cont’d)
providing them with maintenance pack-
Don went on to mention that he has quite
all come in, we know what we have to do
ages… telling them what needs to be
a number of guests that have been with
and we do it! Of course I’m the one who
done and when. Our 5-year sales growth
him since they took over the location
is accountable and if there is a problem,
per bay is 105% and that’s phenomenal,
in 2004, but more interestingly, he has
I tend to find out about it first. Whether
but as I said we provide honesty and in-
customers that have been with him since
it’s good or bad news, I make sure to com-
tegrity as well as doing a good job. I don’t
1975! Some actually called him when he
municate to everyone so we are able to
believe in putting parts in that are not
was in the Arctic for advice! That sure says
react. We’re all a part of the team. It’s like
needed, overcharging our guests for work
something about his service. Don is proud
a circle, not a triangle where one guy is
that doesn’t need to be done. We know
of what he does and he does his work very
at the point. It works great! We regularly
a lot of guests are on a budget and treat
well. He makes sure his customers are
have meetings and everyone looks out for
them accordingly to fulfill their needs.
happy when they leave his shop.
each other.”
Greg Dosen
When it came to the question about which
Through the Certigard inspection process,
we are able to help our guests identify
the work that needs to be done. We can
then break it down into work that needs
to be done right away and work that can
was more important, car count or trans-
Vancouver, B.C.
action value, Greg replied, “I try to mod-
5 YEAR GROWTH
erate as best I can, I don’t push through
be put off and budgeted for to be done at
Sales Per Bay
90%
too many cars for the sake of pushing
a later date.
Transaction Count
12%
them through. I prefer to concentrate on
Transaction Value
70%
“We tell the staff here about our philoso-
happy. I don’t want to make a promise
that I can’t keep.
phy—honesty and integrity—and what
Greg Dosen believes word
our expectations are. Make sure all
of mouth advertising is
the vehicles are inspected properly
the best type of adver-
“Our location is in a workingman’s neigh-
plus look up the maintenance sched-
tising when it comes
bourhood although we do a lot of fleet
ules to assist our guests with main-
to gaining new clients
work. Knowing the type of guests in this
taining their vehicles and at the same
and ultimately growing
area, we don’t want to ‘overhaul’ every
time honoring their warranty require-
sales. “If we take care
vehicle when it comes in. We just repair
ments in a timely and orderly fashion.
of someone properly,
what people ask us to, we know they’re on
We require our staff to be honest as well.
they will go away and
budgets. If I see anything that’s in drastic
In our lunchroom, we have a white board
tell one of their friends. I’ve
need of repair, I tell them. They can either
that shows what our targets are, what we
noticed that it takes a longer time to grow
fix it with me or someone else, but we
did last month, and what we have to do in
that way, but of the people that come in
ask them to have it done as it’s important
the upcoming month. This is in front of the
from ‘word of mouth,’ we retain a large
for the customer’s safety. People come
staff at all times.”
number of them. I tell my staff to take
in, they ask for service, we perform that
care of guests’ cars the way they would
service and if they want something else
Don and Pauline’s shop is not a large
their own. My crew has been here a long
done, we’re happy to do it. If they want
one—just three bays—but stats show they
time and it seems to work—you just have
to be informed about other maintenance
do good business. When asked what was
to care. Because we do that, we’ve seen
that needs doing, we’ll tell them. We listen
most important to the business between
positive results.
to our customers and perform the service
they ask for. So if you look at the question
car count and transaction value, Don
16
the people that are here and make them
replied, “The transaction value is most
“My staff is fully involved from the time
of car count versus transaction value, from
important because a car count is sort of
the guest’s car comes into the bay until
a business standpoint you want to have
like an assembly line—you get them in,
the time it leaves. If we have any issues,
as much value per order as you can, but
you get them out and I don’t feel that
any comebacks or if I’m not happy with
car count is important as well—one is just
vehicles get addressed properly when
the way they have done things, we com-
as important as the other… especially in
that’s done. If you bring a vehicle in and
municate on everything thoroughly. I think
today’s job and economic climate.”
inspect it properly, the transaction value
because of the way I operate, I don’t really
will go up.”
have a ‘boss-employee’ relationship. We
ADVERTORIAL
(MAP) and use the words like ‘required’
Jack Kejjo
Fabreville, Quebec
5 YEAR GROWTH
Sales Per Bay
82%
Transaction Count
43%
Transaction Value
27%
important to him—transaction value or
and ‘suggested’ for maintenance or per-
car count: “I’d say transaction value is
formance. But the main component is cus-
more important to me, but then again, so
tomer focus and retaining the customers
is car count—they’re both important. Let’s
through ‘Service’—meeting and exceeding
face it, the more car count you have, the
the guest’s expected service level from
more transaction value you have. They go
us.” This also applies at the Gas Bar.
together, but maybe looking at it differently, the car count is a little ahead, say a
Danny went on to talk about his staff and
Jack’s Certigard station is in
60/40 split. So the car count is needed to
how they work together to achieve their
Fabreville, Quebec and he’s
get the value of the transaction.
goals. “My staff knows our vision. I involve
them all because they are fully aware of
had this business for almost
11 years. His customers are
“We’ve worked hard to get this franchise
what is expected of them. I try to lead
very important to him and
to the level it is and we’re very proud of
by example and we’re all a team. I don’t
he and his staff work hard
what we’ve done. Being honest and giv-
have to be on hand every minute or tell
to keep them.
ing good service to the customers has
them what to do—my staff knows what to
resulted in our success.”
do. Most of my staff has been with me for
“Our sales growth has
been quite good and we
attribute that to the fact that we recommend inspections on each vehicle that
comes in, even if it’s just an oil change.
quite a few years, they’re committed. A
Danny Parigoris
good, responsible staff is the secret to a
good business. We hold monthly meetings
Toronto, Ontario
and the staff knows exactly what we did
5 YEAR GROWTH
the previous month and what needs to be
When we’re given permission to do the
Sales Per Bay
30%
inspection, we do a very thorough job
Transaction Count
12%
Transaction Value
16%
and in turn, tell the customer what we
recommend in the way of maintenance or
done in this month.”
When asked which was most important
to him—car count or transaction value—
repairs. When you do all that it gives you
Danny Parigoris has
Danny replied, “Both are important to me.
more sales, and our growth is based on
been with Certigard
The car count is needed to a certain de-
that. We’re also very honest, our shop is
for eighteen years and
gree to keep your customers coming in—
very clean and we give extra service to the
has done well in busi-
guests do move away, pass away—and the
customer. In this way, our customers refer
ness. Sales growth
count is important to about 20% per year
others to us and so the business builds.”
is a very important
as you need that increase level to keep
part of Danny’s busi-
everything running smoothly. Customer
Jack says that his staff and he follow a
ness and he really
retention is important—we need to work
routine to reach their goals. “When things
focuses on it.
‘smarter’ as we focus on the future. We
work with the customers we have—these
are going extremely well and my staff has
done a good job, I take them out to dinner.
“Our team has a store vision and that is
are the long term ones, and we focus on
I do help motivate them to do their jobs
‘Service.’ By that we mean that we really
them, but we do need the other 20% new
properly and I’m good to them. When the
try to meet and exceed each and every
guests to keep ahead. Customer count
staff is happy, so am I. Three of my techni-
guest’s expectation level. When a cus-
is important but the transaction value
cians have been with me for about 7 years
tomer comes to our shop, they have an
would be the one thing that really is in my
and we work well together, they know
expectation level for service in mind. Well,
control, so we try to maximize each and
what needs to be done. We’re a good
our aim is to go over and above that level.
every transaction. Keeping and retaining
team in general and together we get good
For example, a customer comes in for a
our regular customers with legendary
results for our customers. In that way, we
tire repair or a brake job. We look after
service, and building trust, so that when I
achieve our goals.”
that guest right away and always com-
call and explain the required or suggested
municate with him—we give him value for
repairs or maintenance, the amount of
The Certigard Jack owns is a very busy
the service. We explain exactly what has
declined repairs are minimal. Which helps
one and he has many long term custom-
to be done, we show him the parts, we
keep the transaction value in check or
ers and so we asked him what was more
follow the Motorists Assurance Program
improved.”
17
Dave Redinger is a mechanic with over 40 years experience. He owns and operates
his own shop in the Toronto area. Dave hosts the Neighbourhood Mechanic show,
heard on Chum 1050. The Neighbourhood Mechanic can be seen on Dave’s national
Television show on E Channel. Both shows deal with automotive issues.
Dave Redinger
[email protected]
My wife explains it this way: For women it’s
140 black ones were built, out of a total
a coach bag, for some guy’s it’s a Rolex,
worldwide production of 1548. Retail in
and if you’re a wrench like me, it must be
1995 dollars was just under $300 grand.
a Ferrari.
Counting the cost
Garage Business
The
$25,000
Ferrari
If you found a somewhat damaged Ferrari for sale for only
$25,000, wouldn’t you buy it
with the hope that you could
bring it back to life?
I
fact the car wasn’t even listed. So we were
I went down to see the car the next day.
off to the Internet. Not living in Europe, I
The Ferrari had been “off-roading” and
thought, would be a disadvantage when
the frame had been pushed up into the
it came to collecting parts. I couldn’t have
rad. There was damage to the bumper
been more wrong. Turns out California is
($4,200), hood ($18,000), windshield
the place to go. There are more Ferrari
($2,800)... well you get the point. This
wreckers in the Golden State than any-
project was not for the faint of heart.
where in the world.
One more thing—I found out later the tim-
Being American, these guys are ready to
ing belt was severed, causing two valves
deal. Especially since I explained how poor
to argue with their relative pistons. That
we are here in Canada, having to pay for
meant the engine would have to be opened.
Medicare and being charged GST. I also
And the total damage was appraised at...
explained how little our money is worth
drumroll please... $105,000.
compared to theirs.
A little help from my friends
I even went so far as to sing “O Canada” to
I was new to the world of Ferrari, but
the guy on the phone just to prove I was
my friend Mario, who happens to own a
from the great white north. My rendition
body shop, was all for the project. Mario
of our anthem got me a USD $1,500 dis-
promised he knew a guy who knew a guy
count. Who knew?
who had all the parts I needed to put the
was browsing the Web one day and
thing together. I should have known better.
The work on the car was really straight
couldn’t believe my eyes. Someone was
After all, I’ve been around the block a few
forward. Strip it back to where it wasn’t
selling a 1995 Ferrari 456 GT for only
times.
bent and start from there. I must admit the
Ferrari folks are helpful. A lot of love exists
$25,000. The ad went on to explain that
for the brand.
the car in question only had 6,000 km on
But who could blame me? I got caught
the odometer and that the front end was
up in the heat of the moment and it is a
damaged. This, I thought to myself, would
Ferrari after all. Long story short: Turns
Over the next eight months I scrounged
be the perfect project vehicle.
out I knew the vendor, and with a little hag-
most of the parts (used) from as far away
gling the car was mine.
as Japan. My pride and joy is finally ready
I’ve been in the trade for over 40 years
18
There weren’t any parts available locally. In
and have rebuilt many a car, so how dif-
My kingdom for parts
ficult could a Ferrari be, I thought to my-
The 456 GT is really rare. I think there can’t
self? After all, it’s just a car.
be more that five in the country. Less than
and road-worthy. With a little help from my
friends, I’m lucky enough to drive this work
of art for the price of a new Volkswagen.
T
wenty-five years ago, a
litre of gasoline in Canada
cost about 25 cents, but
since then we’ve seen
that climb steadily, to the 85 cent
range for regular gasoline and
the almost dollar a litre we now
pay at the pump for premium.
And while vehicles have become
increasingly fuel efficient—due to
better aerodynamics, improved
tires, and electronic controls—
they haven’t become the three to
four times better it would require
to keep up with that discouraging escalation in fuel costs.
The good news is we can do
something about controlling our
fuel usage with a three-pronged
approach involving a better assessment of our vehicle requirements, ensuring that, whether
new or old, they are kept properly maintained and changing
our approach to how we drive
them. Doing so will not only potentially save hundreds of dollars
annually, but help Canada meet
its commitments to reduce greenhouse gases.
Getting serious about fuel savings also requires a change of
mental gears, by adopting a more
aware attitude towards the task
of driving. Speed is the biggest
consumer of fuel. So drive more
slowly and you’ll cut fuel costs by
a surprising amount. Travelling at
90 km/h instead of 100 km/h can
reduce fuel usage up to 10%.
Idling your vehicle just 10 minutes
a day—the Canadian average is
five to 10—burns approximately
100 litres of fuel a year, worth
about $100 at the current price.
Also, don’t overuse a remote
starting system, and do employ a
block heater.
Part of the holistic approach to
fuel economy includes keeping
the car’s load to a minimum. Fuel
economy is reduced by 1%-2%
for every 45 kg of added weight. If
you own a minivan, you can eliminate weight by storing the rear
seat in the garage. Minimizing
air conditioning usage can be
a big help as it decreases fuel
economy by 9% on the highway
and as much as 26% in stop and
go traffic.
Making the effort (at least
monthly) to check tire pressures is
one of the most worthwhile doit-yourself chores. Under inflated
tires reduce economy by up to
5% because of higher rolling resistance. They also wear out faster, are a safety hazard because
they can upset the handling of
your car, and, on the highway,
heat build-up can cause them
to fail. If you use winter tires,
change them as soon as practical,
as they reduce fuel efficiency by
about 4%.
Save dollars
and the planet
by rethinking
what you
drive and how
The U.S. Environmental Protection
Agency estimates replacing a
clogged air filter alone can improve fuel economy by 10%,
which works out to 8.5 cents
on an 85 cent litre of fuel or,
for the average Canadian, about
$170 a year. Loose or faulty gas
caps—something a technician
might discover during a spring
service—also causes increased
fuel usage. Regular oil changes,
maintenance of fuel injection
systems and such things as making sure brakes aren’t dragging
can also improve economy, while
also saving potential repair costs
down the road.
1. Keep your engine tunedup—a misfiring spark
plug can reduce fuel
efficiency by as much as
30%. Follow the service
schedules listed in the
owner’s manual.
Taking this approach to vehicle
selection, maintenance and driving will definitely reduce the
number of your hard earned dollar bills that get blown out the
tailpipe each year.
4. Observe speed limits.
Fuel consumption rises
sharply with high speed.
Properly maintaining your vehicle
is a win-win situation. Besides
helping the environment, a properly maintained and operated
vehicle runs more efficiently and
economically, is safer, and should
last up to 50% longer. Here are
some tips that can help increase
fuel economy:
2. Replace filters and
fluids as recommended.
You’ll help cut down
on air pollution too.
3. Check tires for proper
inflation. Under-inflated
tires waste fuel because
the engine has to work
harder. Similarly, wheels
that are not properly
aligned (as evidenced by
uneven tire tread), also
rob energy.
5. Drive gently. Avoid sudden accelerations and
jerky stop-and-go actions. Use cruise control
on open highways to
keep speed as steady as
possible.
6. Avoid excessive idling.
Shut off the engine while
waiting for friends or
family. Today’s vehicles
are designed to “warmup” fast, so forget about
those five-minute warmups on chilly mornings.
7. Remove excess items
from the vehicle. Less
weight means better
mileage.
8. Use top gear as much as
possible. Don’t change
down, or kickdown your
automatic transmission
unless you really have
to and use cruise control
where practical.
9. Use the vents instead of
using the air conditioner
where practical. Open
windows at highway
speeds can increase fuel
use 2%-5%.
Remember, how your car runs
and how you drive it affects your
vehicle, your maintenance costs
and the environment. To learn
how you can Be Car Care Aware
visit www.carcarecanada.ca.
19
go GRE
DRIVING TIPS TO KEEP YOU GREEN
1.
2.
3.
Avoid quick starts & aggressive driving. A smooth, steady speed saves gasoline
& reduces wear and tear on the engine, tires, transmission & brakes. Aggressive
driving & quick starts increase fuel consumption by as much as 39%. You only save
2.5 minutes for every hour spent on the road when you drive aggressively.
Slow down! Fuel economy decreases about 1% for each kph over 80. Driving
90 kph vs. 100 kph, for example, increases fuel economy by about 10%.
Use overdrive & cruise control. Overdrive gears slow engine speeds which saves
gasoline & reduces wear. By helping to maintain a constant speed, cruise control
reduces gasoline consumption. Use both features only when safe & appropriate.
4.
Check your tire pressure. A single tire under-inflated by just 8 psi (56 kPa) can
lose 15,000 kms from its lifespan and increase fuel consumption by 4%. Measure
your tire pressure at least once per month to ensure they are properly inflated.
5.
6.
Reduce drag. Remove roof racks & other heavy items from your vehicle when
you’re not using them. An extra 100 lbs. can decrease fuel economy by 1-2%.
Preventative maintenance is everything. Replacing a clogged air filter can
increase fuel efficiency by 10%. A misfiring spark plug can reduce fuel efficiency by
as much as 30%. Using the manufacturer's recommended grade of motor oil can
improve your gas mileage by 1-2%. A well maintained vehicle saves you money,
reduces harmful emissions and makes the roads safer for everyone.
Be Car Care Aware is a consumer education campaign about the benefits of regular vehicle care, maintenance and repair. The
Built around three key message areas of dependability and safety, protecting the environment an
EEN
Maintenance Tips to
Help Save You Money
FUEL
SAVINGS
MAINTENANCE AREA
GAS
SAVINGS
($ PER LITRE)
ANNUAL
PASSENGER
CAR SAVINGS
ANNUAL
LIGHT TRUCK
SAVINGS
Tires Properly Inflated
Check and Replace Air Filter
Up to 4%
Up to $0.04
$69.20
$100.67
Up to 10%
$173.00
$251.68
Recommended Motor Oil
Up to 1-2%
$17.30 - $34.60
$25.17 - $50.34
Avoid Aggressive Driving
Up to 40%
$692.01
Observe the Speed Limit
From 7-23%
Up to $0.09
Up to $0.01 $0.02
Up to 36%
From $0.06 $0.20
$1,006.74
$176.18 $578.88
About 20%
About $0.18
$346.01
$503.37
About 10%
About $0.09
$173.00
$251.68
Up to 1-2%
Up to $0.01 $0.02
$17.30 - $34.60
$25.17 - $50.34
Up to 5%
Up to $0.04
$86.50
$125.84
Up to 20%
Up to $0.18
$346.01
$503.37
Up to 15%
Up to $0.13
$259.50
$377.53
Up to 40%
Up to $0.36
$692.01
$1,006.74
Up to 4%
Up to $0.04
$69.20
$100.67
Up to 10%
Up to $0.09
$43.25
$62.92
Reducing speed from 120 km/h
to 100 km/h
Reducing speed from 100 km/h
to 90 km/h
Remove Excess Weight
(every 45 kgs / 100 lbs)
Remove Loaded Roof Rack
Turn off A/C
Monitor your Fuel Efficiency*
Fix Serious Mechanical Problems
Engine Properly Tuned
Use a Blockheater
(temp. below 0°C)**
$121.10 - $397.91
TOTAL ANNUAL DOLLAR SAVINGS: $2,517 - $2,828 for cars and $3,662 - $4,115 for light trucks
Assumptions:
Price of Fuel - Calculated Forecast for 2009: $0.89/Litre
Passenger Car Fuel Efficiency: 8.804 litres/100 kms
Light Truck Fuel Efficiency: 12.8081 litres/100 kms
Average KMS driven (2008): 22,096.07 (personal)
* not from a government source or accredited agency
(www.cleanMPG.com)
** for car and truck dollar savings calculations, it is assumed that 1/4 of
kms driven are in sub-zero conditions
Calculations:
2009F Gas Price = Current Gas Price/Current Crude Price x 2009F Crude Price
Gas Savings = FE savings x Price of Fuel ($0.89/litre)
Annual Savings = Gas Savings x Fuel Efficiency x Average KMS driven.
For sources and information for this chart, visit www.carcarecanada.ca.
campaign’s goal is to build awareness and knowledge to prepare consumers to make sensible decisions about their vehicles.
nd enhancing and maintaining vehicle value, the campaign is spearheaded by Car Care Canada.
This message is brought to you by Car Care Canada, with EcoEnergy funding provided by Natural Resources Canada.
Pierre Bissonnette was the technical instructor for a major aftermarket manufacturer. He holds a teaching certificate in andragogy – which is the art and science of
helping adults, whose general education has been cut short, in their learning process.
Pierre Bissonnette
[email protected]
Cold Weather and Your Customers’ Vehicles
Tips You May Not Know
Winter is not a time of joy for all… especially when temperatures are cold. It’s the time to tell
your customers to take care of their vehicle, to keep it in prime condition, ready for its daily
drive or any emergency.
W
e all know that the battery is one
customer that when he drives into the
them not to go directly to have air put in
of the most important pieces of
parking spot for the night, to do so with
the tires; they should travel for at least 10
equipment the vehicle has and
the wheels straight. This ensures that
kilometres in order to get the air warmed
so should be treated with respect… if it
the power steering pump is in a “neutral”
up inside the tires. This is a big issue cur-
doesn’t turn over, the vehicle won’t start!
position. If he parks with the wheels point-
rently with the TPMS units. If four tires go
ing right or left, it will put extra demand/
down, it won’t tell the driver they are flat,
torque on the belt when it’s extremely cold
but if only one or two go down, it will. For
and the pump does not like that scenario.
instance, if you have a garage and park
Good rules to follow
You should tell your customers that a good
the vehicle there, the tires closest to the
rule to follow when it is cold is to turn on
the lights for about a minute, turn them
Another tip to pass on it to put the air con-
house are warmer than those that are
off and then start the engine. It takes
ditioning unit on for a short time. Once it
closest to the garage door.
400 amps to start (whereas the lights
is started, it will take
will only draw about 10-15 amps—just
the dampness out of
enough to shake the acid in the battery)
the vehicle cabin.
and if the client starts it up and drives
It is not true that the battery will charge
itself in five minutes after being boosted;
away right then, they could have some
Wiper switch
problems because if the battery is only
Make sure when the
20% good, the high amps will “kill” the
vehicle is parked for
battery. Using the lights will enable the
the night that the windshield wiper switch
People also need to be made aware of
battery to react and the vehicle will start
is in the “Off” position. If your client does
“boosting” another vehicle. Be sure to
better. Plugging it in to a block heater is
this, he will not burn out the wiper motor
use good cables and good clamps and be
also good for the battery.
when he tries to turn it on in the morning
absolutely sure they know what they’re
to clear the frost or heavy snow.
doing. Many vehicles of today do not take
two or three hours are needed.
kindly to being “boosted,” in fact, in many
Your client also needs to know that if he
should happen to flood the engine while
You should also make sure the highway-
of these models you can’t even see the
trying to start the car, the gas that goes
driving customer knows to pour in some
battery. It is not true that the battery will
into the system is a great cleaner! It will
gas line antifreeze. This is a good safe-
charge itself in five minutes after being
clean the walls of the cylinder, go right
guard to follow as it helps the gas get to
boosted; two or three hours are needed.
by the rings and into the engine oil—not
the injectors. Some gasoline companies
Remember, when the little yellow “fish
good! They you will have to change the oil,
do have it in their gas already.
eye” on the top of the battery is green that
clean the plugs, and get them dry. A good
battery is necessary in order not to ruin
Check the tires
an engine.
You need also to caution your clients
Power steering
means it’s good; if it’s red, it’s dead!
about their tires in colder weather. If they
have been parked in a lot for a time—i.e.
Power steering is another item that bears
at an airport—their tires will “look flat”
watching in cold weather. Advise your
when they come back to the vehicle. Tell
23
Japanese car maker Subaru gave us a hint of what its next
Legacy would look like with this concept car.
Simply Electrifying!
German manufacturer BMW chose the Detroit
Auto show to unveil its newly redesigned Z4
sports car featuring a retractable hard top.
Éric Descarries
[email protected]
North American
International
Auto Show
Many observers wrote before the annual
north American International Auto Show,
held in Detroit, MI, that the event would
lack the lustre it had in the past due to the
failing u.S. economy. They were wrong! not
only did many new cars make their first ap-
The big Hyundai Genesis sedan
was chosen Car of the Year by
the North American press.
pearance in Detroit, but new applied technology prevailed.
Hybrid electric technology was all over
the place. More than one manufacturer
unveiled a car that used such a technology. Then, there were the all electric cars.
yet, there were also a few performance cars
that caught our attention. Here is a pictorial of what made the 2009 north American
International Auto Show a bigger success
Will Lincoln ever produce the four-cylinder
powered C Concept sedan it unveiled in Detroit?
Not all cars were hybrid electric. This new
2010 Mustang Shelby GT500 uses traditional
mechanical horsepower for its performance.
24
than expected.
PHOTOS: ÉRIC DESCARRIES
At the MercedesBenz stand, visitors could
see a very rare carbon fibre
body McLaren SLR Stirling
Moss roadster powered by
a 650-hp supercharged V8.
Michigan-based small
manufacturer Fisker showed the crowd
that an electric-powered car like its
Karma roadster doesn’t have to be boring.
Chevrolet announced
that its Beat concept
car unveiled last year
would eventually
become the Spark
minicar that would
also be marketed in
North America.
Cadillac had its own idea of a great looking hybrid sports car with its Converj concept car.
Chinese
manufacturer BYD
(Build Your Dream) claims
that its all-electric e6 SUV has a more than 500 km range.
How about an all-electric Mini?
This MercedesBenz B-Class
concept car
could very well
be powered by
an all-electric, a
hybrid electric,
or a diesel
powertrain.
Expected at the
Los Angeles
Auto Show, the
Volkswagen
BlueSport
concept sports
car powered by
a diesel engine
was unveiled
in Detroit.
Audi Canada’s new president,
Martin Sander, was very proud
of the German manufacturer’s
Sportback Concept.
Chevrolet showed a
totally new Equinox
compact SUV in Detroit.
Korean car maker Kia proudly displayed its latest
compact car, the Soul, at the NAIAS.
Chrysler showed us its most significant concept car in
years, the C200 hybrid electric sedan that could very
well replace the current Sebring one day.
The new revised Toyota Prius made quite a splash in Detroit.
Ford unveiled a completely redesigned Taurus, which was well received.
Japanese manufacturer Honda challenged rival Toyota’s Prius with its new hybrid
Insight, which was simply displayed without the usual major introduction.
25
Pierre Lalonde
www.affiniagroup.com
Finish the job
On a few occasions, I’ve come across a
tech that has called with a brake noise
complaint after he has replaced the brake
Disc Brake Hardware
pads and hardware. It’s nice to hear that
The Perfect Fit
the noise, but only one more step was
Brake hardware and brake pads compliment each other and
should always be replaced at the same time.
The caliper bracket can wear out exces-
E
all the steps were taken to eliminate
Watch the product you use
sively and no matter how thick the hardware or abutment clip, the brake pad will
still move around. I’d also like to point out
ngineers have spent many hours
written law to always replace hardware
that some cheaper calipers are worn and
designing various and sundry styles
when servicing the brakes. I’ve been asked
not to specs. Even with new sliders and
of this funny looking piece of metal
why on a few occasions—there are skep-
caliper brackets, the pad is still loose. A
commonly know as disc hardware kits,
tics out there and a lot don’t understand
wise move is to buy a caliper from a well-
anti-rattle clips or abutment clips.
the importance new hardware plays in
known rebuilder.
Prime role
reducing comebacks.
Another effective way of checking a worn
The primary purpose of disc brake hard-
Factors influencing comebacks
ware is to eliminate any pad movement.
One of the reasons is the amount of heat
and caliper, apply the brakes to move the
generated from the front braking system,
piston outward and check to see if the
Can you imagine how many different styles
through the rotors, calipers and pads.
pads are moving. In the future be aware of
and shapes of this bent piece of metal are
Another factor is the weather conditions
worn caliper brackets and anchor plates.
made specifically for each brake pad and
we experience in Canada on our brake
caliper bracket? The hardware’s primary
components. Rain, snow, and humid-
Clean and coat
role is to assure that the brake pad will
ity will have an effect on all the braking
Affinia’s Advanced Technology brake pads
be snug and will not move around on the
components.
are supplied with nitrile-polymer coated
mounting bracket plus will help to minimize noise.
26
forgotten.
bracket is to install the pad and hardware
abutment clips to maximize noise supWhat happens is that the metal will lose
pression. We follow OE, and even better,
all of its tension, corrode, and become
our state-of-the-art hardware is a must for
How important is hardware? Is it import-
weak and ineffective. Don’t re-tension
every brake job.
ant enough to cause you some comebacks
springs, replace them. Don’t clean old
and headaches?
hardware, replace them. We at Affinia
A word of advice—please always clean
offer top of the line hardware kits, abut-
and coat the mounting bracket surface
A brake job is incomplete when brake
ment clips, rubber boots, sliders, and pins
and new hardware with high temp sili-
hardware is neglected. It should be a
for most applications.
cone.
With better quality
headlights, this is what
a driver would see.
PHOTOS: OSRAM SYLVANIA
This is what a
driver normally
see at night.
Innovations
Automotive Lighting
Shirley Brown
[email protected]
Lighting technology is constantly evolving and is so much better today than a decade ago.
We’re going to look at a couple of fairly recent applications and types.
L
et’s check out LEDs—light-emitting
accustomed to seeing; a driver doesn’t
in order to determine if they are working
diodes are small and highly power-
tire as quickly at night and drives in a con-
to their optimum performance. You might
ful, require little package space
siderably more relaxed manner. A further
recommend your customer to upgrade to
and just a fraction of the energy of light
reason for using full-LED headlights lies
SilverStar Ultra halogen headlights which
bulbs. They supposedly last the life of the
in the diverse styling possibilities and the
produce a brighter, whiter light. Studies
car and can be signal lights and interior
high differentiation potential in compari-
have shown that whiter halogen lighting
lights, headlights, blue-light bars, and
son with current reflection and projection
can improve reaction time, increase night-
worklights.
systems.
time visibility, and give better roadside
Almost all centre high-mounted stop lights
Various applications
today are equipped with LEDs. The ad-
Well known lighting specialist Hella uses
vantages lie in the low package space, the
the know-how developed and the high
long service life and the rapid response
level of innovative competence in lighting
Alignment
behaviour of the diodes. LEDs switch
technology for the most varied applica-
Headlight alignment should be checked
on about 135 milliseconds faster than
tions: interior lights for motorhomes/RVs,
as well. Misaimed headlights can be
bulbs. As a result, the stopping distance
signal lights for commercial-vehicle trail-
distracting and dangerous. The vehicle
at a speed of 100 km/h can be reduced
ers, the RTK-6-LED blue-light special sig-
doesn’t have to have been in an accident
by approximately four metres. These
naling systems for police, the RTK-QS LED
to knock headlights out of alignment;
advantages also apply to combination
for the fire service/rescue vehicles, and
rough driving conditions on city streets
rearlights. New styling possibilities in the
beacons in blue and amber. The accessor-
and rural roads can do it. Also, when your
design of the vehicle rear-end is a further
ies range includes numerous high-quality
client washes the windshield at a service
reason for the increasing use of LEDs.
auxiliary lights, daytime running lights
station, suggest they also wash off the
and combination rear lights in LED tech-
headlights, especially in winter when they
nology, with which car drivers can upgrade
become covered with salt and debris.
Powerful
killed or injured due to poor driving visibility and a lot of this happens at night.
Semiconductor technology has grown in
their vehicles for appearance and technol-
importance in the headlight with the de-
ogy. LEDs make a decisive contribution to
All other signal lights—the rear brake
velopment of powerful white LEDs. This
the reduction of energy consumption and
lights, turn signals, and parking lights—
affects the signaling functions in particu-
therefore of CO2 emissions.
need to be checked frequently as well;
lar (i.e. position light & daytime running
28
viewing. A lot of pedestrians have been
these communicate messages to other
light). But the first full-LED headlights
Check the lighting
with low and high beam, such as the ones
Osram Sylvania reminds us that headlights
will help him see better in adverse condi-
Hella developed for the Cadillac Escalade
dim over time. And when you’re replacing
tions as they have a wider beam pattern
Platinum, show the great potential of
headlights for your customer’s vehicle,
and are mounted lower.
LEDs as a light source for front lighting.
you should be replacing both of them
The white LEDs are a convincing choice
even though only one is burned out. This
Good lighting means safer driving—your
thanks to a colour temperature of about
way the headlights will always be at their
client needs to see farther, see wider, and
5,500 Kelvin—similar to daylight. This
brightest. You really should take a look at
see better.
comes close to what the human eye is
the customer’s headlights every other year
Hella and Osram Sylvania provided information for this article.
drivers. If your client has fog lights, they
Yes, we can!
Yes, we can make a difference for the tens of thousands of Canadians afflicted by neuromuscular disorders!
Since 1954, Muscular Dystrophy Canada (MDC) has been committed to improving the quality of life for tens of thousands of
Canadians with neuromuscular disorders, and funding leading research for the discovery of therapies and cures.
Since 1973, SHAD’S R&R Golf Tournament has supported these efforts by donating over $3.4 million to Muscular
Dystrophy Canada. Now entering its’ 36th year, the automotive aftermarket continues to fulfill founder
Fred Shaddick’s original mission of, “For the Kids”.
JUNE 11
Did You Know? In 2008, MDC was
able to fund over $3 million worth of
equipment and over $4 million in
cutting edge research.
Did You Know? That the cost for a
wheel chair can range from several
hundred dollars to over $30,000.
You Can Make a Difference!
If you would like to make a donation to SHAD’S R&R “For the Kids” campaign, please feel free to contact a member of the SHAD’s Board
at one of the e-mail addresses listed below. If you would like to make a direct on-line contribution, please visit www.muscle.ca/shads
SHAD’S Board of Directors
Bill Blair [email protected] Brad Shaddick [email protected]
Ken Coulter [email protected] Luc Champagne [email protected]
Mike Holland [email protected] Ray Osika [email protected]
John Vanstone [email protected]
Hybrids of Today
Shirley Brown
[email protected]
Cars of the Future?
Hybrids have been touted as the cars of the future, so let’s take a quick look at
them and some of their maintenance requirements… or lack thereof! They’re supposed to be clean, highly efficient vehicles that run on less oil and fuel.
I
realize hybrids are here now and run-
I don’t know how many of you have worked
voltage wires (orange) that convey electri-
ning well on Canadian roads. Yes, they
on a hybrid yet, but I’m told it’s pretty
city from the batteries.
save on fuel because at times the
much like working on a conventional
vehicle relies on the electric power pro-
vehicle. I’m sure that, like a conventional
You won’t have to worry about replacing,
duced by its batteries. Hybrid vehicles—
car, if you have done any work, it’s on the
recharging, or maintaining the hybrid’s
besides having two different modes of
gasoline engine. The electric motor may
battery—it was created to last the life of
power—usually use different oil than con-
open the door to some new type of main-
the car. It also works effectively in cold
ventional vehicles. In the beginning, most
tenance requirements, but it could also
and hot climate extremes.
manufacturers were asking hybrid owners
reduce other problems.
The hybrid’s brakes recover energy from
to use 0W20 grade oil; now some recommend 5W20 grade. Since the engines
Checking into maintenance requirements
braking in order to recharge the battery,
start and stop constantly, synthetic oil is
for hybrids, we found the same require-
so there isn’t as much friction against the
recommended because it is the one best
ments pertain to the hybrid’s gasoline en-
brake discs. This solves replacing brake
suited to maximize engine protection. The
gine as those of the conventional vehicle:
discs as often as you would in a conven-
gasoline engine that is part of the hybrid
check and change the oil; check the engine
tional vehicle.
set up is similar to any small 4-cylinder
fluids; check and change hoses and belts;
engine today, but it’s put to extremes be-
replace air and oil filters, etc. Because of
Missing parts?
cause it shuts down every time the vehicle
the electric motor, the maintenance will
Some parts of a conventional vehicle do
comes to a stop and then immediately
likely be reduced on the gasoline engine.
not exist in the hybrids. For one thing they
starts when the accelerator is depressed.
Hybrid maintenance
30
The electric motor
have fewer belts, so they don’t have to be
checked and replaced. Since the hybrid’s
There really shouldn’t be a whole lot of
electric motor is really the “starter,” your
Some owners’ manuals say you don’t need
maintenance for the electric motor, but
clients won’t ever have to worry about
to change the oil filter on a hybrid when
some hybrids may have a cooling system
replacing it. Not especially good news
the first oil change is done. But, since
somewhat like the conventional one. If
for the repair garage, but there are many
you’re in “the area,” why wouldn’t you! You
they do, the hoses used in the system and
other parts to be maintained on this sup-
do not need any dirty oil left in the filter
the coolant needs to be checked at least
posed “clean car.” Who knows what the
just in case all the old oil did not come
once yearly. In addition, some of the bat-
future will bring—I’m betting diesels will
out. It’s also said that you don’t have to
tery systems have filters in the heating
get much better as well!
change the oil in hybrids until the vehicle
and A/C systems that will need changing.
reaches 15,730 km.
A caution here: hybrids encompass high-
Leanne Blackborow
[email protected]
Motorist Assurance Program of Canada
Standards Improve Business
Performance
Motorists Assurance Program of Canada (MAP Canada) is a non-profit organization created to
improve communications between automotive service providers and consumers. By becoming a
member, a repair shop ensures that they communicate “REQuIRED” or “SuGGESTED” repairs
to their customers. Although this is not the first time you have read about MAP, this series of
articles will provide an understanding of the program from the perspective of both the automotive service provider and the customer. This article explains the benefits for the automotive
service provider.
P
etro-Canada Certigard is an active
included. The first type is the “required”
clear and consistent, and service expecta-
member and a strong supporter of
service. These items are required because
tions are met. In fact, consumer reaction
MAP Canada. Their organization
the part has failed, or is unable to perform
to having repairs and services explained
recognizes the benefits of membership for
its normal function as intended by the
this way has proven to increase the per-
their repair facilities and the consumer.
vehicle manufacturer. The second type is
ception of satisfaction.
By operating with consistent standards
“suggested” repairs. These repairs may be
and quality, customers be-
preventative or sched-
Increased Sales
come well informed about
uled maintenance.
By presenting both types of recommenda-
their vehicles and are likely
They can also be parts
tions from an inspection, customers are
to tell others about the
that are near the end
given the information needed to make
service they receive at the
of their useful life or
wise choices about the service of their
repair shop. John Watt,
will improve vehicle
vehicle. In the case that they may not
manager of Petro-Canada
performance.
choose a “suggested” service, they have
Certigard and Automotive
the ability to plan ahead for their next ser-
marketing tool... it is a pro-
Customer
Retention
cess. A consumer does not
You might wonder how
compared to a shop that does not provide
need to know about MAP
investing the time to
the report. The customer sees this as a
complete the inspec-
valuable service that protects them and
tion as described
their vehicle from the unexpected break
explains “MAP is not a
to experience the benefits.
Realistically, the percep-
John Watt, Manager
of Petro-Canada Certiguard
vice purchase. With this communication,
the repair shop fosters future sales as
tion of improved customer satisfaction felt
above can benefit your shop, or you may
by the consumer goes to the shop, not
say you already do this using other terms.
MAP. It is a way of doing business.”
The issue here is consistency. It is a fact
Membership Information
of life that shop owners cannot always
Interested in improving the business per-
be present to personally deal with each
formance of your facility? Consider be-
Service at a MAP accredited repair facility
customer. Training staff to utilize the MAP
coming a MAP Canada member. For more
begins with a comprehensive inspection
Canada process ensures that each cus-
information, visit www.mapcanada.org.
of each customer’s vehicle. They are pre-
tomer receives the same consistent com-
sented with a written report about the
munication standard regardless of who is
condition of their vehicle and its service
dealing with your customer. Customer re-
needs. Two types of recommendations are
tention increases when communication is
Standard of Service
down.
31
Fuel Trim
How to
Use It for
Diagnosis
Most problems regarding
driveability and emission
failures can be easily
diagnosed by using the
PCM supplied fuel trim
data. Mastering
fuel trim will improve diagnostic
accuracy and
cut diagnostic
time. utilizing
this diagnostic
approach requires using fuel trim
to isolate the
different causes
of the malfunction, which we’re
going to study in
this article.
L
et’s explain what fuel trim is first of
LTFT is the PCM altering the fuel pulse
all. Fuel trim is the PCM’s response
width calculation in whichever fuel operat-
to correct the air fuel mixture based
ing cell the vehicle is operating in. It is a
on the feedback from the oxygen sensor.
permanent change unless the PCM memory
We know that there are two fuel trim val-
is erased. STFT is live feedback while LTFT
ues that the PCM uses to correct the fuel
is corrections in the fuel operating cell.
mixture: short and long term fuel trim, defined as STFT and LTFT for abbreviation.
Short term fuel trim
The short term fuel trim is the PCM’s immediate response to the O2 sensor. If the
PCM detects that the fuel mixture is too
rich, STFT will compensate by leaning out
the air fuel mixture. If the PCM detects
Figure 3
a lean mixture, the PCM uses STFT to
richen up the mixture.
Figure 3 shows an example of a fuel cell
look up table. The PCM uses Load and
RPM to determine which cell to use. If the
customer’s vehicle has a surge at cruise,
you have to be in the right cell to see the
relevant data, meaning you have to drive
the car at cruising speed. If you were to
examine the car in the service bay and
look at the data at idle you would not be
looking at the correct data as the PCM
Figure 1
would be using data from a low LOAD low
Figure 1 shows how STFT has reacted im-
RPM cell. Your failure is at higher LOAD
mediately to a created false vacuum leak
and higher RPM, which is a different cell
by going richer.
than the idle cell.
Proper feedback from PCM
In order for the PCM to receive the proper
feedback, the oxygen sensor must be in
good condition and needs to be tested.
Any time you have a fuel trim error with
a vehicle, you must make sure that the
O2 sensor is working properly. It is always
Figure 2
Figure 2 shows how STFT has reacted im-
better to scope the O2 sensor to determine if it is working properly by creating
a false lean mixture and then a false rich
mediately to a created false rich mixture
by going leaner.
Long term fuel trim
The long term fuel trim monitors STFT to
see how it is doing. If the STFT is out of
range, LTFT will step in and make corrections to get the STFT back on track. So the
STFT is responding to the O2 sensor and
the LTFT is responding to the STFT.
Figure 4
32
Mark Lemay is the owner and primary trainer for Auto Aide. He conducts
technical training classes for many different organizations, including AARO,
Uni–Select, and Auto-Sense. He also runs a diagnostic service trouble shooting
problem vehicles, and uses many of these cars as case studies in his classes.
mixture and look at the pattern, which has
to be within specifications. The O2 sensor
Fuel trim errors
pattern (figure 4) shows a failed O2 sensor
These errors can come from a huge variety
that was not setting codes and could be
of origins. Just about any electrical, sensor,
seen switching on the scan tool.
engine mechanical, or engine breathing
Mark Lemay
[email protected]
issue is going to show up as fuel trim
Among the different tests to carry out on
error. They are caused by feedback errors,
the O2 sensor, you have to make sure that
fuel delivery problems and air mass meas-
there are no O2 sensor codes, that the
urement errors. Fuel trim problems can
O2 monitors have run and make sure you
be broken down into three failure areas.
have checked the results in Mode $6.
Incorrect air flow, incorrect fuel delivery
and improper fuel calculation. Once you have
categorized which type
of failure you are dealing with, you can start to
narrow the search to a
specific component.
Fuel trim diagnosis
Using fuel trim for diagnosis requires a logical
thought process. First
determine the conditions under which the
fault is present and try
Figure 5
to drive the car under
The O2 patterns in figure 5 looks pretty
similar conditions to observe valid fuel
good, but the problem with just watching
trim numbers. Then, using the three fail-
the sensor is that you don’t know what the
ure types, determine what the possible
PCM is doing to get the O2 patterns where
causes are and eliminate the causes that
they are. You really want to look at fuel
aren’t relevant.
using fuel trim
for diagnosis
requires a logical
thought process.
trim and not the O2 sensor.
Go on and test the systems
that need to be tested. The
a speed density or a MAF measurement
testing and driving com-
system? You have to know that both react
bined should put you in
differently to faults.
one of the three failures
Figure 6
types. Ask yourself if the
Let’s take a plugged EGR port as an ex-
fuel trim numbers reflect
ample. On a speed density system, fuel
what is happening. If the
trim will go positive, while on a MAF
command is rich on a
system fuel trim will not be affected. Each
rich engine, test the feed-
system reacts differently to the same
In the pattern shown in figure 6, we have
back system (O2 sensor and PCM). What,
added the STFT pattern, and we can see
if anything, is unique about when the
STFT reacting properly to the O2 sensor
fault occurs? Is the fault there under all
Conclusion
input. This is how STFT should look on a
conditions?
Mastering fuel trim is the key to effective
normal vehicle. STFT should average 0%
fault.
drivability and emission failure diagnosis.
correction and be swinging about 2 to 4%
The most important thing to keep in mind
Next issue, we will explore some common
on either side of 0% while LTFT should be
when using fuel trim is how the PCM cal-
failures and how the different calculating
a stable number within the range of -10%
culates fuel delivery. Are you dealing with
systems respond to these failures.
to +10%.
33
Shirley Brown
[email protected]
Oxygen Sensors & More
What’s New
If the oxygen sensor is not functioning correctly, a vehicle will
not perform well and use more fuel than usual.
T
he engine needs an oxygen sensor
to the probe at the end of the sensor
It includes a premium, OEM-specific,
because the amount of oxygen it
that is built in a special way. It’s com-
heated oxygen sensor that comes stan-
pulls in depends on different things:
prised of many layers that give it a lot of
dard with a 24” wire harness. The ex-
load on the engine, engine temperature,
strength. The planar sensors are complete-
tra-length harness allows for replace-
air temperature, barometric pressure,
ly durable for 15 years/150,000 miles
ment of any worn or damaged wire in
altitude, etc. If the O2 fails, the computer
(241,401.6 km).
the existing OE harness. The patented
connector comes in a kit containing all
can’t perceive what the air/fuel ration is
anymore and starts to guess. Then the
These oxygen sensors
the necessary components/instructions.
vehicle will have poor performance, use
feature a patented
The connector also features a waterproof
more fuel and go in for service. Check out
protective sensor
connector body, fully submersible and
some devices in that area.
coating that leads the
resistant to car wash and roadside spray,
industry in contam-
allowing the OE-type sensor to “breathe”
ination resistance to
reference air. In addition, it has special
NGK Spark Plugs incorporates the NTK
silicone, phosphorous
high-temperature Posi-Lock connectors
division. This sector of the company
and other fuel/oil additives such as E85.
with reusable screw-on caps, in the event
manufacturers OE oxygen sensors and so
That gives it longevity—so important to
of a wiring error. According to Bosch, the
combine expertise with innovation and su-
the OEMs—plus the fact that it has the
system was designed and tested to rigor-
perior fit, form and function. These prod-
industry’s fastest light off time (LOT).
ous U.S. standards.
ucts come with a factory-fitted OEM con-
This saves emissions and the computer
nector for easy installation and have been
receives a clear signal that much faster.
A new tool
The big advantage for the aftermarket in
In another area of O 2 sensors, A.A.
planar technology is that it is capable of
Electronics Corp. in Newmarket intro-
being installed in older model vehicles…
duced the OK SPARK Spark Plug Sensor.
those originally equipped with a conical
For technicians, the tool is easy to use and
O2 sensor. More than 70% of vehicles on
they can quickly detect both spark and
the road today can be upgraded to planar
ignition without removing the plugs from
sensor technology. Perhaps it’s time you
the engine.
NTK Premier Ceramics
provided your customer with one of the
extensively tested during the manufacture
most durable sensors in the aftermarket.
It uses exclusive Plasma Energy Event
of both the sensor and connector. The O2
The opportunity is yours for the taking.
Recognition (PEER) technology to check
sensor has been precision manufactured
Bosch’s OE Smartlink Connector
NTK’s premier technical ceramics.
Bosch has a new patented OE Smartlink
the company says the product saves time
Connector—a sensor connector system
and money by verifying, in real time, that
NTK warns that sensors should be tested
that’s resistant to vibration, thermal ex-
the spark plug is igniting while it’s in the
at each maintenance check-up as a failed
posure, thermal shock and high current
engine. It indicates that both high volt-
or worn-out O2 sensor can fail emission
flow.
age is present and that the spark plug is
spark plug. A portable, hand-held tool,
firing under compression, both of which
tests, increase fuel consumption, cause
poor drivability, increase emissions, and
The system allows 14 OEM-specific, heat-
are indicated simultaneously and immedi-
cause catalytic converters to fail.
ed oxygen sensors to cover up to 96.2%
ately. It will work in any engine that uses
of all OE domestic/import vehicle applica-
a spark plug.
Dephi’s Planar Sensors
34
for the presence of an electrical arc in the
with a sensing element that incorporates
tions by simply installing the patented
Delphi’s planar sensors are the latest in
connector system onto the existing wire
These are a few of the sensors, tools and
technology. The technology boils down
harness.
connectors available today.
Innovations in Automotive Technology Are Coming
How Many Will Affect You?
By: CARS Council
www.cars-council.ca
According to the brand new research, conducted on behalf of the Canadian Automotive Repair and
Service (CARS) Council by Convergence Management Consultants Ltd, about 95 distinct technical
innovations will be introduced to the Canadian marketplace over the next three to five years, innovations—that you, as a shop owner, or service technician will need to be able to deal with. “These
technologies include hybrid electric and lithium-ion batteries, as well as many that apply to internal
combustion engines, and electronics and telematics—onboard computers and electronics for wireless
and satellite-based telecommunications” says Ian Gordon, a Principal with Convergence.
T
ony Canadé, Chairman of the
By mapping the projected level of adop-
the face of the implementation of alternate
Canadian Collision Industry Forum
tion of these technologies against the es-
fuel sources, with gearless transmissions,
and member of the CARS labour
timated knowledge gap of today’s workers,
the integration of network systems through-
market study advisory committee, be-
Convergence has suggested “that there are
out the vehicle, in-
lieves the sheer volume of technological
likely to be about 40% of new technologies
cluding satellite and
innovations the industry can expect to
that are likely to be fairly widely adopted
Bluetooth communi-
see in the near future is indicative of
and the associated knowledge gaps will
cations, and radar
count! now is your
how we are “entering a time in which
be medium to high.” “We hypothesize
based safety equip-
technology itself, and vehicle design
at this stage,” says Gordon, “that trans-
ment,” says Domenic
chance to help
technology in particular, is changing
formational knowledge upgrading will be
Sgambelluri, the
at an exponential rate.” He continues,
required with technologies such as hybrid
Technical Assistance
and training resour-
“Where in the past we had slight chan-
electric motor power, and lithium-ion bat-
Operation Manager
teries, and advanced materials used in
at the ACDelco
ces. We’re looking
ges that were introduced gradually, we
are now seeing the absolute shrinking
vehicle construction. There will likely be
Technical Assistance
of the time lapse in the advancement
some areas where much new knowledge is
Centre who spends
employee input at
of technology from concept to design,
required, in part because knowledge gaps
eve r y d ay a t t h e
www.carssurvey.ca.
to market.”
will remain for specific workers, and partly
leading edge of the
Make your views
shape industry HR
for employer and
because some categories of technologies,
rapidly changing face
The numbers alone, although informa-
such as onboard electronics and tele-
of the automotive industry. “Clear direction
tive, do not tell you, as shop owners and
matics, will see considerable marketplace
as to where today’s technicians want or
technicians, how these vehicle technolo-
adoption.” This confirms Canadé’s belief
need to get to is vital,” he says, that is why
gies will affect how you do business, or
that it is important to have “the knowledge
he is encouraging technicians and employ-
how your business will do over the next
of what technology and vehicle advance-
ers to “make sure you have your say” when
three to five years and beyond. For
ments are being implemented,” and that,
asked for input.
that you need to know more about how
“now more than ever, there is a crucial
many technologies are involved, how
need to be properly trained.”
Register to participate in the CARS
vehicle systems and ultimately which
“Accurate training direction for our indus-
carssurvey.ca.
jobs they will have the most significant
try will be imperative if we are going to
impact on.
continue to be active and competitive in
national labour market survey at www.
widely they will be adopted, and which
35
The Automobile
Journalist Association
of Canada (AJAC) was at the
Montreal Auto Show to announce
its best New New Green Technology: the
GM Two-Mode Hybrid system as found on
the new Saturn Vue.
The compact Ford Escape SUV is also available
with hybrid electric power.
The Montreal Auto Show
The “green” section at the Montreal Auto Show attracted more than
one visitor who wanted to learn more about “other” technologies.
As “Green”
As It Can Get!
The Montreal-based École
de Technologie Supérieure, a
leading engineering school,
is always a welcome guest
at the Montreal Auto Show.
We’ll have to get used to it—car shows
will soon all feature fuel economy and
BMW Canada had
its new diesel-powered
335 at the Montreal
Auto Show.
The Toyota Prius hybrid configuration will surely show
the way in the upcoming years.
environmental protection. Consequently,
we should expect to see more hybrid
electric vehicles, more diesel engines, and
This older Trans-Am was modified to
electrical power, which explains all
those batteries under the hood.
even more all-electric vehicles as stars of
those events. This trend is already part of
the Montreal Auto Show. If you are deeply
involved in all things mechanical, you’ll
have to learn more about electronics—and
electrical power.
Éric Descarries
PHOTOS: ÉRIC DESCARRIES
Hyundai had its FCEV (Fuel Cell
Electric Vehicle) Sportage prototype
at its Montreal Auto Show booth.
36
[email protected]
If you are really
into traditional
mechanical
things, you
should have
seen the
DM Racing
dragsters in
Montreal.
While reading the specifications of the Mustang Shelby Cobra, do you
think this lady really realises its engine pumps out 540 hp?
InDuSTRy nEWS
Advertisers Index
AIA Members Urged to Take Action
Scott Smith of AIA Canada asks members to step up to
the plate to help build support for Bill C-273—The Right to
Repair Bill. Please visit the Right to Repair website (www.
righttorepair.ca) and click on the Take Action/Grassroots campaign section to see how you can help.
AIA representatives, along with Brian Masse MP (Windsor West), held
a press conference on Parliament Hill to announce the Bill. It is now
incumbent on our industry to convince Parliamentarians to support the
Bill in a vote that will likely happen this spring.
Over the past several months, AIA has made every effort to ensure all
stakeholders and industry personal have been made aware of the Right
to Repair Bill. During the federal election in September 2008, election
tool kits were circulated in order for people to educate themselves on
the issue, and present it to their Member of Parliament. AIA has also
brought this issue to the attention of local policy-makers, by sending
out information to all municipal councils across Canada: the support
we have received thus far has been encouraging! Following the election
and return of Parliament, this issue was brought to the attention of
Prime Minister Stephen Harper and his Cabinet officials. The AIA message stated that any financial support given to the automotive industry
should be conditional upon independent service and repair facilities
having access to the tools, information and training they require.
As members of the Automotive Industries Association of Canada, and
stakeholders of the aftermarket industry, you need to talk to your local
MP about the importance of Bill C-273 and encourage everyone in your
network to do the same.
Aftermarket eForum Undergoes Strategic
Change
This September’s 2009 Aftermarket eForum will be an innovative
virtual conference, conducted completely via the Internet, according to
the planning committee.
“We decided to present the eForum online because we strongly feel
that business technology and e-commerce are more important topics
now than ever before,” said Scott Luckett, chairman, eForum Planning
Committee. “The current financial and business climate demands that
companies employ information technology for reduced costs and greater
productivity. By ‘going virtual’ with the conference, we’ve made it possible for a greater number of people to participate. We’ve also saved
each participant a couple thousand dollars in travel, hotel and meal
expenses.”
The new eForum format will include many of the same elements that
have characterized the face-to-face version of the event, including general sessions with keynote presenters and panel discussions; breakout
sessions and audience interaction; vendor exhibits; and peer-to-peer
networking. Luckett, vice president, technology standards and solutions,
AAIA, believes conducting the conference online can add a number
of unique advantages and that 2009 is the right time to leverage the
latest available Web technology to make this happen.
“More people are able to attend a virtual event because the financial
and geographic constraints are removed,” Luckett said. “Presenters can
conduct real-time polls and surveys and content can be recorded for
playback at a later time.”
www.autopromotec.it
2
Autopromotec
www.autosphere.ca
39
autosphere.ca
www.carcarecanada.ca
19-22
Be Car Care Aware
www.bluestreak.ca
3
Blue Streak
www.carquest.ca
5
CARQUEST
www.petro-canada.ca/certigard
Certigard
www.federal-mogul.com
11, 27
Federal-Mogul
www.napaexcellence.ca
NAPA Centre of Excellence
www.muscle.ca/shads
Shad’s R&R
www.tenneco.com
Tenneco
www.transbec.ca
Transbec
www.valvoline.com
Valvoline
®
14-17
18
29
8, 9
40
7
Salvage Sensor Recovery
Program
nGK Spark Plugs Canada recently
launched the nTK Oxygen Sensor’s “Salvage Sensor Recovery Program” (nTK SSRP) to all
professional technicians. This program offers an option
for disposing of replaced sensors regardless of brand.
nGK developed the nTK SSRP to encourage responsible practices in the automotive aftermarket by
promoting the recovery of replaced oxygen sensors.
The nTK SSRP program will reward technicians who
recover oxygen sensors similar to a box top program reward offered to technicians for collecting uPC codes.
The nTK SSRP is designed for those who choose to
reduce, re-use, and recycle.
For more information on participation, log onto www.
ntkssrp.ca.
37
Wipers and Blades
Shirley Brown
[email protected]
Clear and Clean
Wipers are an important safety item for the vehicle. Can you imagine driving without them?
Defrosting the windshield is one thing… not being able to suitably clear snow and rain off is
another thing.
W
e spoke with a new Canadian
installing a special winter blade for the
TRICO has introduced eight part numbers
distributor of wipers and
season,” says Manji.
to the Exact Fit line that fit and function
like the OE integral blade. These were only
blades—Salim Manji of Acentury
in Markham, Ontario. “We’ve been ex-
The hard part for any installer is hand-
available at the dealership until TRICO
panding our product line over the last
ling the growing number of blade styles
introduced them.
little while under our own label. In our
and adapters needed for each make and
business, we use only the best quality of
model. It can be very daunting for repair
Blade-to-windshield contact
materials for our wiper blade line, which
outlets to manage all the different op-
ANCO wipers from Federal-Mogul
we have manufactured offshore. In the
tions and applications. In this respect,
have a big lineup of wipers
future, we are considering the addition of
Acentury is moving to a “near-universal”
and blades. Their latest tech-
rear wiper blades.
single adapter that can be used on about
nology—Contour—gives all-
90% to 95% of the vehicles on the road
season performance. It is a
“We have two styles of blades—the con-
today. In truth, there really are only about
premium profile-style wiper
ventional and the flat one-piece style.
3 or 4 common types of wiper arms. The
blade and provides superior
The flat blade, of course, allows more
adapter is designed for easy installation
blade-to-windshield contact.
even pressure across the windshield and
with any of these. The only other thing you
Because it has a one-piece
the blade is curved to match the con-
really have to be careful of is to put on the
design and exclusive wiper
correct size blade.
formulation, it resists corro-
tour of the windshield. Several
OEMs equip their vehicles with
flat blades today.
All- season performance
Rear integral wiper
blades
As mentioned, rear wipers do
freezing and the elements. This
makes the Contour great for allseason performance.
“It’s recommended that wiper
not have as big a lineup as
blades be changed once per year
do windshield wipers. To that
Actually, the Contour has two
and installers could have more
end, TRICO has expanded its
installation systems—the Kwik —
business doing this type of ser-
Exact Fit blade line in order to
an upgrade from current, conven-
vice as part of their maintenance
provide coverage for millions
tional blades, and the OE-Direct
check. Properly functioning wiper
of vehicles with rear integral
Fit that provides OE profile-style wiper
blades are one key component to
wiper blades.
replacement. All are available through
your Federal-Mogul representative.
safe vehicle operation—especially
38
sion, which could be caused by
in our climate. We have worked
Integral plastic wiper arms and
with our designers and manufac-
blades are the dominant style
More innovative products for the wind-
turers on a new product line that
of rear wiper systems being
shield and rear window to select from for
is winterized while maintaining
utilized by the OE manufac-
your customer’s replacement wipers and
all-season usability. The rubber
turers now. Over 32% of all
blades. Of course, many others are avail-
is coated with a special anti-
2008 models were equipped
able.
freeze compound giving better
with this style blade. Most in-
cold weather performance than
tegral rear blades are either
a standard all-season blade. For
uniquely shaped to the design
most consumers, this is far more
of the wiper arm and/or have a
convenient and cost effective than
unique connection style.
MECHANICAL
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Certigard Best in Class 2008 Performance Records

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