Stepping Up Autumn 2014 PDF version

Spring
2014
Autumn
2014
Stepping Up
Stepping
members newsletter
Wedding
Back to thebells
futureon stroke unit
Greatinscenes
from
our open
day on unit
Patient
first ever
wedding
reception
Members
Week
Top
rating from
CQC
UKFirst
first World
for kidney
surgery
War cancer
discovery
Building
our new
outdoor play area
A Queen’s
Honour
3-10
News
11-15
Features
16-17
Staff Focus
18-20
Events
21-23
Awards & Achievements
Chairman’s
Introduction
Welcome to our
latest edition of
Stepping Up.
The biggest news at the moment is the
Healthier Together consultation, which
involves the reorganisation of services
in Greater Manchester. We heartily
support Healthier Together, which aims
to improve patient outcomes across
our area. At the same time, given
the options the Healthier Together
consultation lays out, we strongly believe that Stepping Hill Hospital
should retain its emergency and high risk surgery services. There’s more
about Healthier Together in this edition and at the time of publishing (early
September) there’s still time to have your say. We urge you to visit www.
healthiertogethergm.nhs.uk/ in order to have your say.
In this edition we see that while we continue to face challenges - particularly
in making savings and reaching our A&E targets – we also continue to
achieve great things. We have retained our top safety rating from the
CQC and a survey of patients using our community services has shown
extremely high satisfaction levels. One of our gynaecology nurses, Gill
Clarke, receiving an OBE has been another huge source of pride for us all.
Well done Gill!
Our Open Day, which we hold once every two years, was another terrific
success and you can see some of the enjoyable scenes from this day
further in the issue – as well as on our front cover, which for the first ever
time, was chosen by our readers. There are more delightful images to be
found in an article which chronicles the wonderful discovery of a book kept
by one of our nurses in the First World War. This fascinating book dates
from when Stepping Hill cared for wounded soldiers during the First World
War, which gives a valuable glimpse into the past.
Finally, we always want to keep in touch with members as efficiently as
we can, so if you haven’t already done so, please e-mail your name and
address to [email protected] so we can keep up to date with
our e-mail addresses.
Thank you for your continued support.
These were the three images which members got to vote for. The
image of children’s ward sister Karen Vernon was the winner.
Cover story
The front cover for this edition of
Stepping Up is a bit different to
all the ones which have come
before.
For the very first time we
have chosen our front
cover of Stepping Up with
the involvement of our
members and public.
24-33
There were a number of lovely images
from our open day and we sent three of
the best to members, and also placed the
choice up on our website.
Governors & Membership
Gillian Easson, Chairman
Page 2
News
Contents
Autumn 2014
www.stockport.nhs.uk
winner our children’s ward
sister Karen Vernon dressed
up in old fashioned uniform
in keeping with the day’s
‘Back to the Future’ theme.
To see plenty more scenes
from our open day, just
turn to pages 14-15 in this
issue.
Over 420 people voted, with the clear
Page 3
Prostate progress
Patients with prostate problems can now leave hospital more
quickly thanks to a new technique.
Patients undergoing surgery to remove
the inner part of the prostate gland can
now leave our hospital on the same day
or the next. They would previously have
to stay in hospital for two nights.
The new process is called the ‘early
discharge pathway’ and it is believed we
are the first hospital in the north west to
use this advanced approach.
The operation, which is called a
transurethral resection of the prostate
(TURP), is for prostate enlargement that
is causing problematic urinary symptoms
and fails to respond to treatment with
medication. Patients can now leave
hospital with their own catheter, allowing
them to recover in the comfort of their own
home. They are able to contact nurses if
they have any queries or difficulties.
64 year old Peter Condon from Droylsden
was suffering from prostate problems,
resulting in frequent visits to the toilet. He
was one of the first patients to be treated
through the faster system.
Peter said, “My prostate was making
life very inconvenient for me, and the
operation sorted things out within a
couple of weeks. It lasted a couple of
hours, and I was back home the next
morning, which was fantastic.”
Banji Adeyoju
Surgeon Banji Adeyoju said, “The TURP
early discharge pathway increases
patients sense of personal control, allows
them to go home sooner and helps reduce
the risk of hospital acquired infections.”
Our chairman
Gillian
Easson
has been
elected
to one
of the
leading
health
positions in
the country.
She has been elected as the Chair
Representative of the Foundation Trust
Network, the members’ organisation for
NHS public provider trusts. The Network
represents the interests of health trusts,
and speaks up for both the organisations
and the patients which they serve.
Gillian will continue in the role of chairman
of Stockport NHS Foundation Trust, in
which she has served since November
2012.
“I was relieved to be back home with my
wife rather than staying in hospital when
I didn’t need to. I also knew if I had any
questions I could just give the nurses a
quick call.”
The Foundation Trust Network is an
important independent voice which
lobbies government for staff and patients’
interests, as well as promoting shared
learning and providing support and
development for its members.
Peter Condon
News
Building the
Foundations
Gillian’s appointment is for a term of three
years.
Our staff took up the
challenge from a board
member to keep fit and
healthy over the summer.
Dr Mike Cheshire, non-executive
director set himself the ambitious task
of swimming 5.25 miles, ‘End to End’
of Coniston Water in the Lake District,
which he completed in September.
He undertook a tough training programme
in preparation for the big day, and
challenged staff to complete 5.25 miles
worth of exercise before the big day.
Many staff took on the challenge, not just
swimming but walking, jogging, skating,
dancing, karate kicking and cycling. The
more ambitious pledges include staff
members swimming the English Channel,
doing a triathlon and 100 mile bike ride.
“I like challenges that are big
enough to be difficult, but not so
big that they are impossible. My
5.25 miles swim across Coniston
Water was very difficult, but it
gave me an immense sense of
achievement.
“I wanted to encourage staff to
get a similar sense of satisfaction
when they completed their own
task, which will help to keep them
healthy and hopefully inspire others
too.” - Dr Mike Cheshire, nonexecutive director
Dementia cafe fundraising campaign
A new family attracted a lot of attention when they joined us in the summer.
A mother duck and her ducklings made
themselves at home near our pharmacy
on the hospital site, and had crowds of
people watching as they went on their
walkabouts.
This project could significantly improve
the quality of life for both our dementia
patients, and patients with cognitive
impairments.
Some members of the public expressed
concern for the ducks’ safety, but the
advice from the RSPCA and RSPB was
that a duck’s nest must not be moved or
disturbed in any way or the mother would
be likely to abandon her young.
For our first fundraising activity, we will be
fielding a team of runners in Stockport’s
Big 10K on Sunday 21st September,
with all money raised going towards the
project.
Our feathered friends moved on after a
few weeks and are hopefully safe in a
new, quieter habitat.
Page 4
We are looking for people
to help us raise money for
an important dementia
café project.
Autumn 2014
www.stockport.nhs.uk
Did you know
The dementia café project includes a
series of ‘pop-up reminiscence rooms’
on wards. The pop-up rooms change a
plain room into a therapeutic and calming
environment.
We would like to raise enough money for
three pop-ups, costing £1,500 each, and
ultimately a full café in the hospital which
will cost in the region of £10,000.
If you would like support the
dementia cafe fundraising campaign
visit the following address:
www.justgiving.com/Tyrone-Roberts1
We carry out over 230,000 radiological examinations every year?”
Page 5
Last chance to have your say
The Healthier Together
review of health services
in Greater Manchester is
looking at the changes
that need to be made to
provide safe, quality care
for people over the years
ahead.
Part of the review has looked at
improvements needed in GP and
community based services. We run
community health services in Stockport,
Tameside and Glossop.
Another part of the review is
recommending that hospitals are reorganised for the future.
Reducing the number of hospitals
providing emergency services
Emergency and high risk surgery is
currently undertaken at ten hospitals
across Greater Manchester – including
Stepping Hill Hospital.
The
Healthier
Together
public
consultation is running for 12 weeks until
30th September.
We have a strong track record for
providing high-quality clinical services.
We believe that our location makes it
critical we do not lose these emergency
services.
Location, location, location
It is vital for our patients, especially those
in more remote areas not served by
easy or fast transport links, that there is
a specialist hospital within a critical time
distance.
The Healthier Together travel standards
state that everyone must be able to get to
a specialist hospital within 45 minutes in
an emergency ambulance, and via public
transport to visit a patient in 75 minutes.
We are concerned that our patients in
the High Peak, and those just over the
boundaries in North Derbyshire and
East Cheshire, would not be able to get
to another specialist hospital within this
time.
we would be able to improve our services
even further. We would also want to
continue working in close partnership
with nearby hospitals.
Last chance to have your say
The Healthier Together consultation
ends on 30th September 2014. If you’re
reading this before then, then this is
your last chance to have your own say
whether you think we should remain as a
specialist hospital as well.
If you want to take part, then you
should complete the Healthier
Together questionnaire, at www.
healthiertogethergm.nhs.uk/
feedback
We believe the strongest options, in
respect of services which should be at
Stepping Hill Hospital, are options: 5.1 or
5.4.
We also see Stepping Hill Hospital
providing a vital point of access for
patients in neighbouring areas, whose
own local hospital may be reducing
its emergency surgical
services.
As
a
specialist
hospital,
We provide a number of the services
that make up those of a specialist
hospital, but we would want to work in a
network with other specialist and general
hospitals. This could be similar to our
current agreements for dermatology with
Salford Royal and cancer services with
The Christie.
The five year strategy incorporates
the work we will undertake as a Trust
and in partnership. This includes the
Southern Sector Partnership, which
is our partnership with East Cheshire,
Tameside and South Manchester trusts,
and the work around the southern sector
‘Challenged Health Economy’. It includes
community, integrated and hospital
services
It looks at the difficult financial position
that public services are facing, what this
means for this Trust, and how we manage
these pressures in the future.
Ranked one of the
safest hospitals in
the country
We have retained the top ranking band six - in the latest Care Quality
Commission
(CQC)
intelligent
monitoring update report.
We are now one of only two hospitals
in Greater Manchester to retain the top
ranking (alongside The Christie) in all
three quarterly reports.
The intelligent monitoring tool assesses
It proposed that emergency and
high risk surgery is centralised
within four or five ‘specialist
hospitals’. The other hospitals
would stay as ‘local hospitals’,
carrying out day case and
non-complex operations.
They would also have an
A&E service, but only for
emergency cases where
no surgery was needed.
the quality and safety of patient care
across the country. The system is based
on 150 indicators that look at a range of
information including patient experience
and death rates.
This independent and detailed monitoring
system demonstrates that we are
providing safe and high quality care to
our patients.
The national A&E waiting
time target is for 95%
of patients to be seen,
diagnosed and treated
within four hours of
admission.
We have faced immense challenges
in consistently reaching this target;
reaching it in some months but not others.
The continued rise in the number of
emergency attendances and admissions
remains a problem. Many of these are
very complex cases.
As a result of this, Monitor, the
independent regulator of foundation
trusts, has taken the action of imposing
a further licence condition. This would
enable it to take further action if we do
not demonstrate we are dealing promptly
with the issues that arise on behalf of our
patients.
We are continuing to take many actions
to achieve the four hour target. The
latest measures include extending our
emergency nurse practitioner minor
injuries service to midnight, seven days
a week. A small team of GPs is also
working at the front door in the emergency
department, to deal with minor conditions
in out-of-hours periods
It is important to remember that despite
the poor performance against the target,
the quality of clinical care and safety
remains high.
Keep on Rocking
A great-grandad donated
a rocking horse he carved
with his own hands to our
children’s unit.
Why we should be a specialist
hospital
John Clapham crafted the vintage-style
toy for his four-year-old great-grandson
Adam. When Adam stopped using it,
John decided to put the rocking horse to
better use on our children’s ward.
We believe that Stepping Hill needs to
be a specialist hospital to ensure that we
can continue providing the very highest
level of emergency surgery.
Page 6
Our new five year strategy
feeds into the Healthier
Together review of NHS
services in Greater
Manchester and states
that we want to become a
specialist hospital.
News
Five forward
Healthier Together
A&E
Waiting
Times
Autumn 2014
www.stockport.nhs.uk
John was treated at Stepping
Hill for bowel cancer and
wanted to ‘give something’
back to those who helped him.
This horse should provide joy
for hundreds of children in the
years to come.
Page 7
Visitors to our hospital can visit our
Well Point Kiosk, located near the
restaurant.
Tameside patient Anne McKew takes the survey
at Ashton Primary Care centre with clinical
specialist Jeanette Watts and quality support
facilitator Tracey Dunkerley
Taking the pulse of
community care
We have been working
with GPs and Stockport
Clinical Commissioning
Group (CCG) in a review
of our outpatient follow-up
appointments.
The aim is to improve the patient
experience of outpatient services - and
ensure that patients receive specialist
care, when they need it, in the most
suitable place.
We can reduce the number of outpatient
follow-up appointments at our hospital,
with patients that do not need to return to
hospital either seeing a GP or being fully
discharged.
There would be a completely new
infrastructure, which would include
different technology and improved
patient self-care (‘patient activation’) to
support this change.
The biggest ever survey
of community health
patients in Stockport,
Tameside and Glossop
has shown very strong
levels of satisfaction with
local services.
A special one day survey in May saw
patients across the area filling in
survey forms to share their thoughts
about local services. Patients in clinics
and health centres, as well as those
receiving home visits all took part, with
nearly 700 completing the survey.
It asked how likely a patient would
be to recommend the care they have
received to a friend or family member.
80.6% of patients (554) were ‘extremely
likely’ and 16.9% of patients (116) ‘very
likely’ to recommend the service they
received to a friend or family member.
Only two patients in total said they were
unlikely to recommend their service.
Patients receiving district home nursing
visits, physiotherapy, podiatry, sexual
health, speech and language therapy
and many other services were among
those involved.
Nearly 200 patients also took the
opportunity to become Foundation Trust
members so that they could become
more informed about local services.
Page 8
The Well Point Kiosk checks a person’s
height, weight, percentage body fat and
blood pressure - and lets them know
if they are at risk of developing heart
disease.
You just need to stand on the machine
and the whole process takes five
minutes.
If you choose, all the information
automatically goes to your GP, so if there
is a potential problem on the horizon it
can be quickly dealt with.
A thousand Thank Yous
Michelle Lee, Associate Director of
Community Health Services at Stockport
NHS Foundation Trust said, “This was
the biggest one day survey we have
ever taken for local patients in Stockport,
Tameside and Glossop. We are delighted
at the high rates of patient satisfaction
they show, which is a testament to the
hard work and care of our staff. We will
continue to engage with our public to
ensure we are providing the services that
people need and want.”
Equality and diversity manager Sue Clark with Peter
Wilkins from Disability Support
The pharmacy shop
We have opened
a new pharmacy
shop on the
Stepping Hill Hospital
site.
News
Well Pointed
A closer
follow-up
Situated on the main hospital corridor,
opposite therapy services, the pharmacy
shop will help provide a better, faster
service for outpatients.
We will also be able to offer over-thecounter medicines and healthcare
products to visitors and staff.
Autumn 2014
www.stockport.nhs.uk
A new wall at Stepping Hill
Hospital showing real life
thank you messages from
patients to staff is now in
place, giving visitors an
idea of the many kind
messages of gratitude
which staff receive every
single day.
Did you know
As well as individual messages from
patients the wall includes a colourful
art display of the word ‘thank you’ in
some of the many languages used in
the Stockport, Tameside and South
Manchester areas, including Farsi,
Polish, Mandarin, Bengali, Somali and
many more.
And the wall doesn’t just contain written
languages – but Braille messages
from blind patients as well. The Braille
element was included as a mark of our
commitment to support patients with
visual impairments.
We make over 500,000 community visits every year?
Peter Wilkins is a volunteer from Disability
Stockport, and advises us on making
itself accessible to disabled people.
Peter said “There are thank you walls
in other hospitals but this is the only
one I’ve heard of which includes Braille
messages. I think it’s a good example of
the impressive attitude and enthusiasm
which I’ve always found at Stepping Hill
when it comes to access for people with
visual impairments.”
Page 9
A cancer patient
decided to thank
the surgeon who
saved his life by
challenging him to
a gruelling sporting
challenge.
David Arden from Marple raced against
surgeon Borys Darmas at the Salford
Features
On their bikes
Triathlon in August.
Mechanical
engineer
David
was
diagnosed with stomach cancer near
the beginning of 2013. The Stepping Hill
surgery team operated to remove his
tumour in May of the same year – on the
day of David’s 50th birthday.
Now, over a year on, David is thankfully
in remission and recovery thanks to the
operation and treatment. David wanted
to find a way of both thanking the team
and celebrating his newfound fitness.
Having found out both he and consultant
Borys were keen cyclists, he decided a
Borys Darmas and David Arden
challenge to the Triathlon would be the
perfect solution.
David was the winner in the end – but it
was a very close call!
A look at….. the CARA
Team
Peter Clarke with fellow volunteer Monica Whittaker
Volunteering guiding excellence
One of the volunteers
who helps guide people
around Stepping Hill has
been recognised for his
excellent customer service
skills.
Peter Clarke has received an NVQ Level
2 for his commitment to providing a good
service for visitors to the hospital and is
currently practicing to get his Level 3.
Page 10
Peter has been volunteering at the
hospital since 2007. Peter has learning
difficulties and was put in touch with
the hospital through Pure Innovations,
a charity which helps to get disabled
people into work. He has enjoyed working
here ever since, describing himself as a
‘people person’ who gets a buzz out of
helping people.
The guide service itself has been running
at Stepping Hill for fifteen years, with
over fifty guides currently working in the
service. It provides a meet and greet
service to anyone who visits the hospital’s
main entrance. The volunteers are there
to offer a helping hand and sympathetic
ear, offering directions accompanying
people to where they need to go, and
staying with patients while they wait for
appointments.
They can have a wheelchair waiting for
any visitor which needs one, and order
taxis for people who are leaving. Visitors
can also drop off outpatients with the
team while they are parking up their car.
They can be contacted in advance on
0161 419 5400.
Autumn 2014
www.stockport.nhs.uk
An important part of our
long term strategy for
local patients is caring
for them at home where
possible, and to facilitate
swift and efficient hospital
discharge. In Tameside
and Glossop a key part
of this strategy is our
Community Assessment
and Rapid Access (CARA)
Team.
The CARA team supports patients in
Tameside and Glossop with a variety of
conditions, which may be serious, but
are not an emergency. This may include
patients who require rehabilitation
and physiotherapy for walking or
balance problems and need to build up
confidence. It also includes those who
have been admitted with chest infections
or pneumonia and need support with
personal hygiene and short term nursing
care, and patients who have had an
exacerbation of a long term condition
such as chronic obstructive pulmonary
disease, and who need help to recover
and
regain
independence.
They
specialise particularly with older patients
and those who suffer from falls.
The CARA team promotes independence
and supports patients in their own
homes, as well as assist with discharge
from hospital or respite care by improving
physical ability and confidence. This
can vary from providing four calls a day
to help with personal care and meal
preparation. Patients may also receive
a daily rehabilitation call to improve
physical ability.
The team consists of physiotherapists,
occupational
therapists,
nurses,
assistant practitioners and support
workers, with 25 staff in total. They work
in close co-operation with one another
to ensure patients achieve a strong
holistic approach to their care, ensuring
the best possible outcomes. They also
work closely with the integrated transfer
team at Tameside Hospital, helping with
patients’ recovery and ensuring their
discharges are as swift, safe and efficient
as possible.
Since the team started in 2005 they
have had excellent results, with strong
rates of satisfaction, and low rates of
unnecessary readmission. The team
has received national recognition
from both the Guardian Public Service
Awards and the Health and Social Care
Awards, as well as being shortlisted for a
Health Service Journal Award. Our own
chairman Gillian Easson has described
them as “an extraordinary team doing a
superb job.”
Page 11
Features
The discovery of a book
belonging to a nurse who
worked at Stepping Hill
Hospital during the First
World War has provided
an artistic glimpse into the
lives of both soldiers
and nurses at the
time.
Stepping Hill became a military hospital
which cared for wounded soldiers coming
back from the front line. From 1914,
most of the entries in Mary’s book came
from soldiers. The pages reveal a mix of
emotion and humour on the trials of the
war, with many writing about missing
their families and loved ones.
The journal has also allowed one
local woman an insight into the
life of the grandmother she never
met, and opened “a new chapter
in their family history”.
Mary Hicks worked as a nurse at
the hospital in the first part of the
20th century. In 1906 she started
an ‘autograph book’ where patients who
Mary cared for recorded their thoughts
about staying in the hospital through
sketches, poems, messages and
doodles.
Military hospital role
When the First World War started,
Page 12
great grandchildren had no idea of its
existence, and no-one at the hospital was
aware of it either.
Turning detective
This all changed when a chance
Twitter message sent from a second
hand bookstore, 285 miles away in
Launceston, Cornwall alerted Stepping
Hill staff members to the book. Hospital
staff retrieved the book and then turned
detective to track down the family.
We tracked down Sally-Anne Bromley, the
granddaughter of Mary Hicks, who was
living just four miles away in Cheshire.
Sally-Ann runs the Bulls Head pub in
Poynton, which has been a family-run
business for 40 years. She was shocked
when she got the call and overwhelmed
when she saw the book.
Nurse Hicks left nursing when she
married Ernest Bromley in 1920. She had
four sons with her husband during the
next decade, and died in 1965.
Since Mary Hicks left Stepping Hill,
nothing is known of what became of
her book over the next 96 years. During
that time her children, grandchildren and
A Royal engineer from London
accompanies his drawing in the book
with the words, “Far, far from Ypres I long
to be, where German snipers cannot spot
me. Thinking of me crouching where the
worms creep, waiting for someone to put
me to sleep”.
A soldier shot in the leg at the Battle
of Loos in October 1915 describes his
journey from Northern France to Stepping
Hill Hospital. Another wounded soldier
from New Zealand, who had battled in
Africa and Europe, wrote in the book, “A
wounded soldier could not have a better
friend than nurse Hicks”.
Drawings range from cartoon caricatures
of nurses, patients, over-burdened
hospital orderlies, put-upon husbands
and men with an eye for ladies, to lifelike
drawings of churches and the patients’
much-missed sweethearts.
“This is a new chapter in our family history. When I was
contacted about the book I was a bit apprehensive at
first, as it was so unusual and came totally out of the blue.
At the same time I was also very intrigued about it, as I
never met my grandmother because she died before I
was born.
“I was thrilled when I actually looked at the book. It was
clear the patients must have found her caring and great
company to write so many messages.
“The chances of this book turning up were so small, but
I’m so happy it has been brought back to the hospital.
I feel like I know my grandmother a little now in a way I
never did before.” - Sally-Anne Bromley, granddaughter
of nurse Mary Hicks
Heart-wrenching tales
The journal entries include a wounded
doctor writing, “We go to fight, an enemy
strong and bold. Whose cruel acts, and
awful deeds, are not yet fully told. And we
are still determined. Defiant to the last”.
Autumn 2014
www.stockport.nhs.uk
“We are absolutely delighted to have found this book. Stepping Hill Hospital has a rich
history, and this book brings to life the relationship between patients and nurse, as well
as giving an insight into the emotions of the war. We’re very pleased to have provided
Sally-Anne this glimpse into her grandmother’s past too.” - Ann Barnes, chief executive
Did you know
We see around 350 neonatal admissions each year?
Page 13
Features
Open day
extravaganza
Over a
thousand
people
attended our
big bi-annual
open day in
July
The theme for the day was ‘Back to
the Future’, with futuristic elements
including a guest robot side by
side with displays explaining how
healthcare has changed in Stockport
over the years.
The heavy rain didn’t dampen spirits,
and music from the steel drums of the
Pantonic All Stars, Harmony Revival
male voice choir and Stockport
Silver Brass Band created a party
atmosphere.
The event was financed with the help
of sponsorship from local businesses.
Page 14
Autumn 2014
www.stockport.nhs.uk
Page 15
We need to build workforce capability
through learning and development, based
on the belief that there is a link between
learning, behavioural change and
improved performance, leading to better
patient care and services. Developing a
coaching culture is a key part of building
our workforce capability.
What is coaching?
What is the
coaching academy?
The coaching academy is a vehicle for
developing a coaching culture across the
Trust to help develop, engage, motivate
and care for our staff to deliver better
patient care. It will support us to consistently
have a culture of caring which both our
staff and patients will experience.
Staff Focus
will also help us to continue to respond
to the key themes highlighted in the
Francis Report e.g. increasing openness,
transparency and candour across the
Trust; providing strong leadership in
nursing and other professions; strong
support for leadership roles and creating
a level playing field for accountability.
The concept of coaching has been
around for as long as the human race
itself. Coaching focuses on learning “on
the job” and is designed to help staff
develop their skills and competences
in a focused, structured, measurable,
achievable and supported way.
One of the areas where coaching is most
visible today is in the field of sport and
Tim Gallwey brought the concept to the
fore in his work as a tennis coach. He
refers to the importance of working on the
“inner game” as well as the “outer game”:
Whilst working as a tennis instructor
Gallwey discovered that if he simply
invited his students to focus their
awareness on their strokes as they were,
technique evolved naturally and seemed
to self-correct.
Our coaching academy
Ensuring our patients and staff always experience a “culture of
caring”
Built from listening
to you
During 2013 our chief executive Ann
Barnes met with 639 staff through 28
different ‘listening to you’ events, where
staff were able to share their views.
We were able to obtain feedback about
the behaviours and things which need
to be different to enable a culture of
Page 16
responsibility, accountability and duty of
candour.
The key themes and recommendations
from the ‘listening to you’ events have
been built into our Trust’s engagement
and culture programme, with one of
the key priorities being to develop a
coaching academy. This will help us as
an organisation to respond to the current
challenges facing our organisation and
the wider NHS.
Developing our
greatest assets
We see staff as our greatest asset and
essential to our success. Developing a
coaching culture is seen as a key way of
helping to deliver our three-year strategic
programme – ‘Building a Sustainable
Future’ which will help deliver our cost
and service improvement programme. It
Autumn 2014
www.stockport.nhs.uk
Players using Gallwey’s methods
improved far more rapidly than usual, and
without self-criticism or trying so hard to
“do it right.” By quieting self-interference,
they were more able to tap into their
natural abilities with greater ease.
Huge benefits
Where organisations build coaching
capability, a range of benefits are seen
which include enhanced individual
performance, improved communication
processes, higher productivity, greater
clarity about goals and objectives,
effective knowledge-sharing processes,
increased creativity, enhanced staff
engagement, and the development of an
effective leadership style.
Did you know
Your involvement
As part of our developing coaching
academy, a number of two day “Manager
as Coach” programmes have been
arranged.
The initial programmes
have been extremely well received
and the following quotes received from
participants:
“I took away real skills
to use with my team”
“Coaching is a good
way to ensure that
people can find their
We undertake around 26,000 maintenance jobs every year?
own solutions and take
ownership”
“Coaching is a key skill
in anybody’s toolkit if
they deal with people”
If you manage other staff and are
interested in developing the skills to
hold coaching style conversations with
colleagues then please get in touch
with Rita Evans, assistant director for
organisational development and learning
on 0161 419 4681 or Teresa Hopley,
service transformation manager on 0161
419 2174.
Page 17
Parliamentary Visit
Specialist nurse Louise Porritt and Peter
Hurst, Stockport Upper Gastro-intestinal
Cancer Support Group chairman were
invited to a special Question Time event
in London.
The event focussed on strategies to
improve patient care and diagnosis
across the country, with a particular look
at end of life care and allowing people to
Big Health Day
die in a place of their choosing.
The Stockport Upper Gastro-intestinal
Cancer Support Group is run by patients
such as Peter, with the support of our
cancer team. Gastro-intestinal cancers
include those of the oesophagus,
stomach, small intestine, and liver. The
group meets every other month for talks
by health professionals, or to discuss
topics of common interest.
Anyone interested in the group should
contact Louise Porritt at louise.porritt@
stockport.nhs.uk
MP double visit to A&E
Our Tameside and Glossop
community services held
their fourth ‘Big Health
Day’ in Droylsden in July.
The event combined fun
and keep fit activities
with a ‘pirate’ theme, and
consultations with people
with learning disabilities
and their families and
carers about the local
health and social services
that they use.
Events
One of our cancer nurses and the
chairman of a local cancer support
group joined national health leads in
the House of Commons to discuss the
future of cancer care in the UK.
The day was a great success and was
attended by around 130 people with
learning disabilities, as well as carers,
families and friends. As well as learning
about what local services are available for
people there were also plenty of activities
to do, including swimming, singing, dance
classes, trampolining and foot spas.
Stroke
Miss Stockport brightens
survivors up children’s day
have their say
A local MP made two visits to our
emergency department recently – but
the first was not planned.
decision unit and short stay unit for older
people which supports the work of the
emergency department.
Andrew Gwynne, MP for Denton and
Reddish, was rushed in following a car
crash in Stockport in April, and praised
the “excellent care” he received at the
time.
“Having experienced Stepping Hill’s
emergency team first hand, it was
fascinating to see the busy work that
goes on behind the scenes to keep up
Three months later he was given an
official tour of the department, seeing
from the other side how patients
are treated. He also saw how the
department’s i-Pad patient notes system
has improved efficiency on the unit.
On the tour he was also shown around
the ambulatory care unit, clinical
Page 18
the excellent standard of care which I
received.”
“Despite the pressures
the service is under,
what I saw renewed my
confidence in this high
standard continuing for
local people.” - Andrew
Gwynne MP for Denton
and Reddish
Autumn 2014
www.stockport.nhs.uk
Stroke
survivors
shared
their
experiences at a special conference
aimed at further developing services.
Over 50 people participated in workshop
sessions to talk about what they thought
was best about the treatment and care,
and also where improvements could be
made.
Areas such as therapy in the community,
emotional support after small strokes
and life expectancy after a stroke were
also discussed.
Our children’s
ward welcomed
a glamorous guest
when Miss Stockport
visited poorly
children.
19 year old Jade Leverton visited shortly
after being crowned as Miss Stockport,
and just days before she took part in the
national contest to choose Miss England.
Jade said, “It was an honour to meet the
brave children recovering on the ward
and also the staff who were looking after
them so well. We brightened up each
other’s day, and the kids loved my shiny
tiara!”
Page 19
Ballet good show
Young patients got a boost when stars from the English Youth
Ballet treated them to an exclusive performance on the ward.
The company performed
the ballet Coppelia at the
Stockport Plaza Theatre,
with money from the
shows helping to fund
a new play area for our
children’s unit.
Three year old Holly Griffiths from
Stockport was on the children’s unit
for a series of blood tests. Her mum
Leanne Allen said, “Holly had been a
bit frightened at the hospital, but after
seeing the dancers she was much
more happy and reassured. I reckon
when she comes back here again
she will find the experience a lot less
daunting.”
The ward became a rehearsal studio as
the dancing stars showed the children
and their families how to stretch and
warm up, using a hospital bed as a ballet
barre.
All the young patients and their
families were given complimentary
tickets to the private dress rehearsal
at the Plaza before the opening
night.
Page 20
ran
cer research. The team first
4 Life to raise money for can
e
Rac
to
5K
able
ort’s
was
ckp
ise
Sto
ed
Lou
cancer at the time.
anaesthetics team join
oing chemotherapy for breast
Giving... Staff from our
erg
und
was
who
y,
rde
Mu
ry Louise
last year in support of secreta
nt a month earlier.
r, after finishing her treatme
yea
this
self
her
run
the
in
join
UK and for our
the charity Crohn’s and Colitis
together for a fundraiser for
e
cam
ent
artm
dep
y
olog
troenter
Staff and patients from our gas
ket Club, and raised £700.
event was held at Marple Cric
gastro infusion service. The
ort rugby club, a
event ‘Relay for Life’ at Stockp
took part in their annual team
p
the fight against
sso
and
Glo
cer
and
e
can
esid
both
Tam
m from
the aim of showing that
with
–
rs
hou
The learning disability tea
24
le
who
a
for
s. The event went on
day of races and other activitie
s.
over £800 for cancer charitie
ed
rais
team
The
ps.
it never slee
– to
Manchester’s Etihad Stadium
Colour Run charity event at
5k
the
d in
ed
ere
join
cov
t
up
Uni
ed
al
gic
end
our Short Stay Sur
e white at the start, and
Fourteen team members from
else in the race, the staff wor
e
ryon
eve
with
ng
Alo
rity.
cer Cha
support the Breakthrough Can
raised £1500 for the charity.
end of the event. The team
colour during a festival at the
back
hie Spencer suffered a broken
us from a patient’s sister. Sop
bon
with
h
cas
ents
big
pati
a
for
s
ived
care
rece
ch
has
spinal unit
vering on the D4 ward whi
And receiving... cOur
Chester Half
spent over two months reco
the
She
ning
ber.
run
tem
by
f
Sep
staf
last
t
ked
iden
acc
lsea than
and ankle from a road traffi
her injuries, and her sister Che
now made a full recovery from
and raised over £5000.
rs
hou
two
er
und
spinal injuries. Sophie has
in
race
the
the unit. Chelsea completed
Marathon to raise money for
nteer
raising efforts of hospital volu
ents thanks to the musical fund
pati
ies
tiny
cop
its
sold
for
ts
and
sea
y
son
bab
sea
ive
bought two new
as?’ during the fest
Our neonatal department has
fundraising
gift ‘Do They Know it’s Christm
al
held
son
who
sea
of
ton
ion
ning
vers
Brin
in
own
ilies
d his
n from fam
Noel Harrington, who recorde
also received a £300 donatio
s. The neo-natal department
the unit.
for
m
alar
oea
apn
p
slee
around the hospital to raise fund
a
donation has helped to buy
The
se.
Hou
t
Firs
ton
ning
stalls at Brin
ldren’s
ipment on our Tree House chi
to help pay for new play equ
0
£50
ted to
ed
Uni
rais
ster
es,
che
Blu
Man
ve
to
Gro
club, the Hazel
ing aside her loyalties
A Manchester City Supporters
club, joking that she was putt
the
ked
than
s
iam
Will
Bev
cialist
ward. Play support team spe
bingo evening in
ward E1 held a karaoke and
accept the donation.
Three stroke volunteers on
0 for the stroke ward.
Edgeley, which raised over £40
in Edgeley for our
held at Alexandra Park
A fundraising fair day was
l disabled children
loca
ts
pite home which suppor
Swanbourne Gardens res
staff plan to hold
the
and
day
the
on
00 was raised
and their families. Over £15
next year.
another summer fundraiser
D Day
Breastfeeding friendly
Shoppers in Stockport
got advice on
breastfeeding when
our infant feeding
team set up a stall in
the town.
Events
Events
Charity
Roundup
celebration
As well as providing advice and
information, facilities were available for
mothers to breastfeed at the team’s stall
on Mersey Square, with dozens taking
the opportunity to do so.
Staff on our Laurel Suite, which treats
cancer patients, commemorated the
anniversary of Allied Victory on D Day,
with the staff turned out in ‘land girl’
outfits. They also put on displays and
gave out special buns for patients.
We have recently been confirmed as
one of the country’s best places for
supporting breastfeeding by Unicef, the
world’s leading organisation for children.
Autumn 2014
www.stockport.nhs.uk
Page 21
One of our community health assistants, who carried on
working throughout her cancer treatment, has won a
regional award for improving her skills.
Lynda Thompson received the Adult
Learner Week Award from Health
Education North West in the Career
Progression in Health and Social Care
category.
“This is the proudest
moment of my life. I
had to read the letter
three times before I
took in what it was
actually saying.
A Queen’s
Honour for Gill
Gill Clarke, one of our top nurses,
was awarded an OBE in the
Queen’s Birthday Honours 2014.
Gill qualified as a nurse in 1976 at Stepping Hill Hospital and has worked here throughout
her 37 year career. As lead nurse for gynaecological services, she has transformed
care for women across the area.
Through the introduction of new services and innovative new ways of working Gill has
improved choice and treatment for thousands of local women every year. She has
reduced the need for complicated gynaecology operations due to early interventions,
driven down waiting times, expanded choice on every level, ensured continuity of care
and enhanced privacy and dignity.
“We are delighted that Gill has received this award
which is so richly deserved. Gill is an outstanding
individual who is totally dedicated to her patients. She is
also an inspiration to staff and an exceptional role model.
“Gill’s passion, enthusiasm and commitment have made
a difference to many thousands of women. She is a
shining example and an inspiration to us all.”
– Ann Barnes, Chief Executive
Page 22
Did you know
We dispense around 60,000 prescription items every year?
“I am so proud to be
a nurse, but you don’t
ever do these things
to get recognised
or honoured. I have
just tried to make a
difference to patients.
I enjoy every minute
of the work I do, with
a lot of it being a
reward in itself, so
for somebody to
decide I should get
recognised for that is
just fantastic.
“I would not be
receiving this
honour however,
if it weren’t for the
unstinting support
of my colleagues. I
consider myself very
lucky to be part of an
amazing team.” – Gill
Clarke, lead nurse
for gynaecological
services
Autumn 2014
www.stockport.nhs.uk
Lynda has progressed with her training
and dedication to local patients despite
her own battle with cancer over the past
year. She continued assisting the district
nursing team during her radiotherapy
treatment and is still receiving treatment.
Lynda joined the NHS as a hospital
cleaner at Stepping Hill Hospital in 1991.
After two years she started to work as a
healthcare assistant in the community.
She has recently progressed to a more
senior level with the Victoria District
Nursing Team, working as an assistant
practitioner.
Nursing Times
Award shortlisted
Two schools in Tameside
have received the first of
our new awards which
recognise outstanding
efforts to help children eat
healthily.
Awards & Achievements
A learning inspiration
Rewarding
healthy
eating for
children
Denton Community College and Silver
Springs Academy in Stalybridge are the
first two schools to achieve a Food 4 Life
award from our children’s nutrition team
in Tameside and Glossop. Both schools
achieved a gold award; the highest of
three levels.
Establishing healthy eating patterns
at a young age can influence food
preferences and health throughout life.
This goes on to affect the health and
wellbeing of future generations. Children
spend a large part of their day at school,
which means schools have a crucial role
to play in promoting healthy eating.
One of our nursing teams is a finalist for a top
national award for their work in caring for
patients.
To receive the Food 4 Life awards,
schools need to provide evidence they
are offering pupils healthy foods and
drinks throughout the school day, from
breakfast to after school clubs. They
need to promote school meals, offer
schemes to promote healthy packed
lunches, and educate children about
healthy eating including involvement in
cooking and growing food.
The hospital’s Bowel Care Team is
shortlisted in the ‘Continence care
and promotion’ category at this year’s
Nursing Times Awards.
The Food 4 Life in schools award is open
to all schools in Tameside and Glossop.
For more information please contact the
children’s nutrition team on 0161 366
2351.
They were nominated for their outstanding
work in promoting the care of people who
have suffered from a spinal cord injury
and who have continence problems as a
result. They train nurses to ensure these
patients health and dignity needs are
fully met.
The team is a finalist with just three other
teams in the country. The results will be
announced on October 29th.
Staff and pupils at Denton
Community College
Page 23
The very best standards
for dignity in care in
local health and housing
services were celebrated
at the latest annual Daisy
Awards in Ashton-underLyne.
We hold the awards each year to
recognise those nursing and care homes,
as well as our own community services in
Stockport, Tameside and Glossop, who
are outstanding in their committment to
the dignity of their patients and residents.
teams has received a
regional award which
recognises practice
staff who have
shown enthusiasm
and commitment in
supporting students
and trainee staff with
their learning.
The Rainforest Ward children’s
nursing team was also shortlisted for
one of the awards.
The Recognising Excellence awards are
nominated by students who believe the
teams they are based with have gone the
extra mile in giving them support, advice
and encouragement.
The Heaton School nursing team
at the hospital, currently acting as a guide
at Outpatients B.
Almost 500 volunteers offer their time,
providing a vital support service. They
perform many different roles, including
greeting and guiding patients when
they first visit the hospital, helping out
with meals on the wards, performing
administrative tasks, or serving in one of
or hospital’s retail shops.
Marjorie Wadsworth and
Gillian Easson
The Week will celebrate the fantastic
contribution and support of our members
For the very first time we
are introducing ‘Members
Week’ – a whole week
from 29th September
dedicated to celebrating
our members – whether
you have been a member
for 10 years or are just
signing up now.
You can also do your bit by passing on
your Stepping Up newsletter to someone
who doesn’t usually read it once you’ve
finished with it, or even signing up one
new member – they can fill out the form
in this edition or go online www.stockport.
nhs.uk.
There will be activities during the week
including our annual members meeting,
and a membership stand outside our
restaurant on the Stepping Hill site.
We hope you will encourage
more family and friends to sign
up as members during the week
We will also be doing extra special
tweets and Facebook messages, and
our annual members survey to find out
your views on page 29 will close at the
end of the week.
Our chairman Gillian Easson presented
award certificates to 29 volunteers
who have chalked up over 200 years
of service between them. 25 further
volunteers were also honoured in their
absence.
You can get involved in members week
by making a pledge on our special
members week pledge board, which
will be live from 29th September, via our
website www.stockport.nhs.uk
The longest serving volunteer present
was Marjorie Wadsworth from Hazel
Grove, who has served for twenty years
Page 24
Monday 29th September to Sunday 5th October
The Heaton School special nursing team
who look after children with special needs
have won a Recognising Excellence in
Practice Award from the University of
Manchester.
Honouring long service
Decades of service,
dedication and
commitment were
celebrated at our
annual volunteers
long service awards.
Members Week
Autumn 2014
www.stockport.nhs.uk
Members will be asked to make a
simple pledge on our website pledge
board during the week
Make sure you are following us on
Twitter @StockportNHS and like
us on Facebook www.facebook.
com/StockportNHS to stay up to
date throughout this very special
week.
Page 25
Governors & membership
Supporting Rewarding Excellence
dignity in in Practice
One of our nursing
care
Our members are very important to us, but we need even more! If you
know somebody who would like to receive this newsletter such as a
friend, neighbour, relative or work colleague please encourage them to
join us.
Anyone can join by either signing up online at http://www.stockport.nhs.
uk/41/membership-governors or by filling in the form below and sending
it to: Membership Office, Stepping Hill Hospital, Poplar Grove, Stockport,
SK2 7JE
APPLY NOW
Governor elections were held during June and July 2014 for the Tame Valley & Werneth and Heatons
& Victoria public constituencies.
As a result, existing Governors Eve Brown, Lesley Auger and Gerry Wright have been reappointed for a
period of three years in the Heatons & Victoria public constituency, from October 2014.
In Tame Valley & Werneth, we have two new Governors – David White and Roy Driver – who have
now taken up their positions.
The full list of Governors can be seen on pages 32-33.
Meet your new Governors…...
Your details:
Title: Mr/Mrs/Miss/Ms/Dr/Prof (delete as appropriate)
Name:
I have lived in Reddish, Stockport for 30 years. I was a Councillor on Stockport Council for nine
years serving on a wide range of committees. I was also the Vice – Chair of the Health Scrutiny
committee. I am the Labour Party candidate for Bredbury & Woodley and hope to win there in the
next local elections in 2015.
Telephone:
Address:
Email Address:
Contacting you electronically saves us money. We will always send information by email except our newsletter. Please tick this box
if you also just want to receive our newsletter electronically.
Roy Driver
About you:
Male / Female (tick boxes)
Male
Ethnicity (please tick as appropriate)
White British
Other mixed background
Black/British – African
Irish
Asian/British – Indian
Black/British – Other Black
Other White background
Asian/British – Pakistani
Chinese
White & Black Caribbean
Asian/British – Bangladeshi
Other Ethnic Group
White and Black African
Asian/ British – other Asian
White and Asian
Black/British – Carribean
Do you consider yourself to have a disability? Yes
My niece works as a nurse in Derbyshire and I know just how hard all NHS staff work to provide the best health service in the world.
I hope it remains the best public health service in future. I have many outside interests, photography, all types of music, walking in
the countryside and reading.
I am 42 years old and have lived in Stockport for the last 22 years. I was a Council Member for
18 years until 2014 when I chose to stand down and take some new challenges and directions.
After 18 years I felt it was time to stand aside and let someone else take on a thankless and time
consuming role of Councillor.
In my working life I have worked for Royal Mail, Civil Service and I work for Convergys IC as a Team
Manager.
No
I am a keen Bolton Wanderers supporter and I carry that burden with pride. I love football in general
and really look forward to the start of the football season every year.
Thank you for applying to be a member of our Trust.
The information you provide here will be held on a database so that we can keep you up to date on membership issues. This
information will remain confidential and held in accordance with the Data Protection Act (1998).
Page 26
I am also an active trade unionist, having been a Steward with UNISON for thirty years. I have also been
Branch Secretary and am currently the Health & Safety Officer with Tameside UNISON.
I support the NHS to provide quality services free to service users. I use the service myself having suffered
a loss of hearing. NHS digital hearing aids are wonderful!
Date of birth:
Female
I currently work as an Administrator for one of the largest pension funds. Previous jobs have included
Human Resources Advisor and a Management Consultant.
Autumn 2014
www.stockport.nhs.uk
David White
I am passionate about the NHS and ensuring it remains the envy of the civilised world. The press give
the NHS a hard time and try to undermine the work being done. I am fiercely opposed to the Health and
Social Care Act 2011. I am also an opponent of privatisation in any part of the NHS.
Did you know
We carry out 2000 cataract operations every year?
Page 27
Governors & membership
Membership Form
Governors elections
Governors & membership
YOUTH AMBASSADORS
Insight
For the first time, we appointed three youth ambassadors
earlier this year.
They were voted in by young members from a list of 55 applicants and are helping us improve our communications with
younger people.
Here they explain what motivated them to apply for the youth ambassador role and their views on the
NHS.
Page 28
Autumn 2014
www.stockport.nhs.uk
Page 29
n
o
t
g
n
i
m
r
Carole No
Public Governor for Marple and Stepping Hill
When did you first come across
Stockport NHS Foundation Trust and
how?
Living locally in Offerton and Hazel Grove
for all my life, and having trained as a
registered general nurse at Stepping
Hill, I have long been associated with
hospitals in Stockport. The establishment
of the Foundation Trust was a landmark
event and was well covered in the local
media, so I found out about it then.
How and why did you choose to get
involved?
I was elected as a governor in 2013,
having seen the notice of a vacancy
in my constituency in Stepping Up
magazine. After coming to a preliminary
meeting I stood for election and was
fortunate enough to have been chosen
by the public vote. I became involved as
a governor because I wanted to become
more informed about local healthcare,
and to see how healthcare is run and
organised from ‘the other side’ from just
being a patient.
What is the most important thing
about being a governor?
Meeting representatives of all sides of the
trust you become more aware of all their
different roles, and how important they
all are to the organisation as a whole. I
Or you can complete the questionnaire below and post to: Membership Office, Oak House, Stepping Hill Hospital, Stockport
NHS Foundation Trust, Poplar Grove, Stockport, SK2 7JE.
Please complete the survey and return to us by Friday 3rd October. All questionnaires will be treated anonymously.
I live in Hazel Grove, and I know many
people who use Stepping Hill Hospital
and other community health services.
I am conscious that as a governor I am
serving the people in my area, but also
everyone else served by the trust.
What aspects of your role do you
enjoy the most?
Associating with my fellow governors and
learning and understanding more about
their roles.
Part 1 - Your Membership
1 a) In the last 12 months how have you been involved as a Trust member? (Please tick all that apply)
I have read Stepping Up newsletter
What advice would you give someone
who is considering standing for
election as a governor?
I’d say go for it! People from all different
backgrounds have skills and knowledge
which they can bring to the role.
What motivates you in life?
Enjoying an active retirement, my family
and friends, and the opportunity to travel
frequently.
What is your greatest pleasure in life?
Good health – everything else comes
second to that.
Packed house for 24-hours in A&E
Did you know that our A&E
department sees over 700
heart attack and 500 stoke
victims every year?
Or that 79 ambulances
pull up outside our doors
every day? And that
Monday is the busiest, and
7.00pm the busiest time?
Page 30
Local people found out about all these
facts and many more during our ’24
Hours in A&E’ event.
Nurse consultant Paula Bennett took
the audience through a typical 24 hours
in the busy department. She covered
the many different types of patient they
see in any given day, from children
who have fallen from trampolines, to
older people with serious breathing
problems.
Completing the survey helps us improve what we offer our members in the future, including the
development of the newsletter, events and governor relationships.
You can either answer online by visiting www.surveymonkey.com/s/stockport2014
Which area do you live in and why
is representing your constituency
important to the running of the trust?
I haven’t been a governor for very long, but
the most extraordinary thing is the huge
number of people who have stopped and
congratulated me since I’ve been elected.
I never knew quite so many people read
Stepping Up!
We are running our annual members survey to find out your views.
Everyone who completes the survey will have the chance to win a lovely bouquet of flowers, courtesy of
Cheshire Flowers www.cheshireflowers.co.uk
am constantly learning more about the
management structure, and the good
work of all the different departments
which go into the vast complexity of the
trust.
What’s the most extraordinary thing
to have happened to you while you’ve
been a governor?
Your views - annual members survey
I have attended at least one members event
I have encouraged at least one friend, family
member or work colleague to join as a member
I have voted in elections to the council of governors
I have enquired about becoming a governor
I have stood for election as a governor
I have attended a public meeting of the council of
governors
I have attended a public meeting of the board of
directors
1 b) What do you find most beneficial about being a member? (Please tick all that apply)
Keeping up to date with Trust news
Opportunities to be more involved if I wish e.g.
attending events
Running for governor
Being able to vote for the governor I think can best
represent me, and feed into the council of governors
NHS discounts
Other (please specify)
Part 2 - Stepping Up Newsletter
2 a) We are continuously developing our Stepping Up newsletter. Looking through this edition, which areas do you
find most interesting (tick all that apply):
News updates
Awards and achievements
Features
Governors and membership
Events
2 b) Do you have any other comments about Stepping Up newsletter – tell us what you think, and also please let us know if
there are any specific articles you would like to see.
Maggie Nabb, Paula Bennett,
Evelyn Brown & Les Jenkins
Autumn 2014
www.stockport.nhs.uk
Page 31
Governors & membership
Meet your Governor
As well as our Stepping Up newsletter, we use a variety of methods to communicate with our members and members of the public. How well do we use the following to keep you updated?
Excellent
Good
Poor
Don’t Know
Haven’t Seen
What’s on 2014
your guide to
upcoming events
a) Website
b) Facebook Page
October
c) Twitter
2
Annual
Members Event
d) Stockport Express
e) Stockport Review (Council newsletter)
f) Email
Part 4: Events
We run events throughout the year for members and the public.
4 a) Have you ever attended one of our member events? Yes / No
4 b) For future events which of the following would you be interested in attending?
Join us for our annual
members meeting
Talks & Tours
Orthopaedics – joint replacement surgery
Annual plan
End of life care
Staying out of hospital - community health services
Looking after your liver
Tour of our new kitchens, and hospital food tasting
session (tour)
4 c) When would be the best time for events to be held?
4 d) When would be the best day for meetings to be held?
Morning e.g. 10am
Evening 6pm
Weekday (Monday – Friday)
Lunchtime e.g. 12pm
Evening 7pm
Weekend (Saturday – Sunday)
Part 5: Governors
5 a) Do you know the name of your local Governors?
No, but I would like to
5 b) Have you ever got in touch with your Governors
directly? Yes / No
No, but it doesn’t matter to me
5 c) If yes, did you find it easy to contact your Governors?
Yes / No
5 d) How would you prefer to engage with your governors (please tick all that apply below)
By direct email
Through website e.g.
submit a question
Governors drop in session
in public constituency
Governors attendance at local
forums e.g. public council
meeting
Drop in session before quarterly members
events (eg. health talks at Stepping Hill
Hospital)
Drop in session before
the council of governors
quarterly meeting
(at Stepping Hill Hospital)
Drop in session before annual
members meeting (at Stepping Hill
Hospital)
Other
Email:
Telephone:
Autumn 2014
www.stockport.nhs.uk
All meetings are held in Pinewood
House education centre, Stepping Hill
Hospital. The agenda and papers for the
meetings are available on our website
approximately one week before the
meeting.
Monday 29th September
2.00pm
Council of Governors
meeting
Thursday 27th November
1.15pm
Public board meeting
Thursday 11th December
2.00pm
Council of Governors
meeting
Public participation in Council of Governors’
meetings
The Bug Stops
Here
To book - visit www.stockport.nhs.uk/
events or call 0161 419 5847.
All your answers will be treated anonymously.
Page 32
To book a place call
0870 702 0174
Find out more about infection prevention
at our trust, and why it is everybody’s
responsibility
Address:
You are welcome to attend our public
Board meetings, and our Council of
Governors meetings.
Thursday 25th September Public board meeting
1.15pm
The event will include our
review of the year, a clinical
presentation, and a question
and answer session with
our Board.
Tuesday 18th November 2014
7.00pm – 8.00pm
Pinewood House education centre
Part 6: Your details
Name:
Doors open from 5:00pm for free health
check sessions, Blood pressure and BMI
checks.
Pinewood House
Education Centre,
Stepping Hill Hospital
Afternoon e.g. 2pm
Yes
Thursday 2nd October 2014, 6:00pm – 8:00pm
Board meetings
and council
of governors
meetings
November
18
There is now an opportunity at the end of Council
meetings for members of the public to raise
questions with Governors. These have to be related
to an item on the agenda (which is posted on our
website) and submitted to the Trust Board Secretary
48 hours prior to the meeting via email john.
[email protected]. The individual raising
the question also has to be present throughout the
meeting. Please see in the full Public Participation
Protocol on the Council Of Governors meeting page
on our website.
Page 33
Governors & membership
Part 3: How we communicate with you
Stepping Hill Hospital
2
8
Devonshire Centre
for Neuro-rehabilitation
Heald Green Health Centre
Swanbourne Gardens Centre
The Meadows long term
conditions centre
Woodley Health Centre
Ann Street Health Centre
Ashton Primary Care Centre
9
Stalybridge Clinic
10
Shire Hill Hospital
YOURGOVERNORS
3
4
5
6
7
Positions correct from October 2014
Public – Heatons & Victoria (4 seats)
Public – Tame Valley
& Werneth (4 seats)
Public11–Glossop
Tame Valley
Primary Care Centre
& Werneth (4 seats)
Roy Driver
A full list of locations can be found
onWhite
our website.
David
gov-roy.driver@stockport.
nhs.uk
gov-david.white@
stockport.nhs.uk
One vacancy
(Heatons North,
Heatons South,
Davenport and Cale
Green, Edgeley,
Cheadle Heath,
Manor) (Elected until
Annual Members
Meeting 2014)
Heatons N.
l
&
on
gt
Heatons S.
Br
Cheadle
& Gatley
Cheadle
Hulme S.
Manor
Marple S.
Bramhall N.
High Peak & Dales and Tameside &
Glossop (3 seats)
“
Hazel Grove
As well as being the voice of the
community, your governors have
a range of statutory duties. They
ensure that local people have
a say in the development of our
organisation.
Council Of Governors – Appointed
STOCKPORT
Community
and Voluntary
Services (CVS)
Bramhall N.
(Marple North, Marple South, Hazel Grove, Offerton, Stepping Hill)
(Elected until Annual Members Meeting 2016)
gov-maureen.harrison@ gov-margaret.nabb@
stockport.nhs.uk
stockport.nhs.uk
(Bramhall North, Bramhall South, Cheadle Hulme South,
Cheadle and Gatley, Cheadle Hulme North and Heald
Green) (Elected until Annual Members Meeting 2016)
Prof Charles Galasko
gov-charles.galasko@
stockport.nhs.uk
Maureen Harrison Margaret Nabb
Page 34
in
Bredbury Green
& Romiley
Davenport &
Cheadle Heath
Cheadle
Hulme N.
(which covers Cheshire East, Manchester, Trafford,
Salford, Oldham, Rochdale, Bury, Bolton, Wigan
and those wards in High Peak not covered under
the High Peak seats.) (Elected until Annual
Members Meeting 2015)
HEALTH CENTRES &
COMMUNITY CLINICS
IN TAMESIDE & GLOSSOP
Offerton
Public – Bramhall & Cheadle (4 seats)
gov-robert.cryer@
stockport.nhs.uk
n
ni
17
Bredbury
& Romiley
Marple N.
Bramhall S.
Dr Robert Cryer
ra
nt
Ce
South, Bredbury and
Woodley, Bredbury
Green, Romiley
(Elected until Annual
Members Meeting
2015)
Edgeley &
Cheadle Heath
Heald
Green
gov-terence.moore@
stockport.nhs.uk
Marple & Stepping Hill (4 seats)
“
Reddish S.
gov-gerald.wright@
stockport.nhs.uk
Terence Moore
Stockport
HEALTH CENTRES &
(Brinnington and
COMMUNITY
CLINICS
Central, Reddish
North,
Reddish
IN
STOCKPORT
Reddish N.
gov-evelyn.brown@
stockport.nhs.uk
High Peak
Two vacancies
gov-lesley.auger@
stockport.nhs.uk
Gerald Preston Wright
Public - Outer Region (1 Seat)
24
Lesley Auger
Evelyn Brown
Tameside
Tim Norton
Lynne Woodward
gov-tim.norton@
stockport.nhs.uk
(which covers the following
wards in High Peak: Barms,
Blackbrook, Burbage, Buxton
Central, Chapel East, Chapel
West, Corbar, Cote Heath,
Hayfield, Limestone Peak, New
Mills East, New Mills West,
Sett, Stone Bench, Temple and
Whaley Bridge.) (Elected until
Annual Members Meeting 2015)
gov-lynne.woodward@
stockport.nhs.uk
One vacancy
STOCKPORT
Metropolitan
Borough Council
STOCKPORT
COLLEGE
Dr Anand S Dutta
Fiona Fox
Cllr John Pantall
[email protected]
[email protected]
[email protected]
Staff Governors - Community Staff (1 seat), Other Staff (3 seats)
Dr Ronald Catlow
gov-ronald.catlow@
stockport.nhs.uk
Les Jenkins
gov-les.jenkins@
stockport.nhs.uk
Stuart Clensy
Simon Plevin
Jean Rogers
[email protected] [email protected] [email protected]
Carole Normington Chris Wrigley
gov-carole.normington@
stockport.nhs.uk
gov-chris.wrigley@
stockport.nhs.uk
Autumn 2014
www.stockport.nhs.uk
Kay Wiss
[email protected]
You can get in touch with your governor by ringing our membership office on 0161 419 4653, emailing [email protected], or in writing.
Please address your envelope to your local governor and post to: Membership Office, Oak House, Stepping Hill
Hospital, Poplar Grove, Stockport, SK2 7JE.
Page 35
Governors & membership
1
Get in touch
Stockport NHS Foundation Trust
Stepping Hill Hospital
Poplar Grove
Stockport
SK2 7JE
Tel: 0161 419 4653
Email: [email protected]
Web: www.stockport.nhs.uk
You can also keep up-to-date with our latest news through
our website, Facebook and Twitter
W
www.stockport.nhs.uk
www.facebook.com/StockportNHS
@StockportNHS
Keeping Costs Low
It is important that we keep you updated on our news through
this newsletter, but we work hard to ensure that costs are
kept as low as possible. This is through many different ways
such as using small local agencies offering discounted rates,
cheap paper, sending just one copy for members who live
together and emailing electronic copies to many others.