reward options - Rymax Marketing Services, Enter To Win!

endless possibilities
unlimited brand name
reward options
customer loyalty
employee recognition
player loyalty events
corporate gifts & events
warehouse & fulfillment
custom communications
drive.
inspire.
motivate.
award-winning graphic design
customer service
Incentive Solutions Delivered. Worldwide.
www.rymaxinc.com
•
800.379.8073
Incentive Solutions Delivered. Worldwide.
the
power
of recognition
Our Mission
Rymax believes in the power of recognition. Our goal is to inspire
growth, enhance performance and develop meaningful relationships
to help you drive your business forward. Our unwavering focus is on
providing customized solutions for our customers to maximize their
loyalty and recognition programs.
What’s Inside...
2
The Rymax Advantage
4Our Unique Business Model
6 The Customer
Loyalty Solution
8
The Employee
The Rymax Advantage
As the largest National Direct Manufacturer’s Representative in the
Premium and Incentive Industry, we provide access to unlimited reward
Recognition Solution
10
Programs Designed
to Meet Your Needs
options and design turnkey incentive solutions. These solutions help
drive employee and consumer behaviors to yield desired results.
12 Merchandise Selection
Our Services Include:
14 Player Loyalty Events
• Dedicated account management
16 Race for Rewards™
• In-house marketing and design teams
18 Corporate Gifts and Events
• Proprietary online rewards platform - MaxSite™
• Complete program customization
20 Proof of Performance
• Bi-coastal warehousing
22 Warehouse and Fulfillment
• Global fulfillment solutions
24 Customer Service
• US-based call center
26 MaxSite™
28
Custom Communications
30 Global Capabilities
The Rymax Solution
www.rymaxinc.com
1
rymax
advantage
the
Rymax is the largest National Direct Manufacturer’s
Representative in the premium and incentive industry.
Merchandise specialists provide:
• Volume purchasing power
We offer more merchandise, gift cards and experiential rewards than any
other incentive provider in the industry.
• “Out-of-the-box” experiences
Rymax is dedicated to providing the best in brand name rewards with the
• Custom product bundles
ultimate in customer care. We take pride in understanding your needs and
have the expertise to deliver long-lasting, positive results that drive behavior
• Pre-market product releases
and ultimately provide a desired return on investment.
• Preferred allocation
• Product exclusivity
factory-direct relationships
• Comprehensive product analysis
unlimited brand name
reward options
Gift card representatives provide:
• No dormancy, management
or storage fees
• Personalization and
packaging options
• Unlimited access to
retail gift cards
Experiential concierge
services include:
TVs/Home Theater
• Celebrity meet-and-greets
• Concerts and sporting events
• VIP treatment
• Once-in-a-lifetime experiences
Merchandise
Gift Cards
Experiential
The Rymax Advantage
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our
unique business model
Client Solutions
Fulfillment Services
Focus on development of
incentive solutions including:
Focus on providing products to
qualified premium accounts:
ustomer loyalty programs
C
• Employee recognition programs
• Player loyalty and events
• Sales incentive programs
• Wellness programs
• Training programs
• Corporate gifts
•
Advertising agencies
• ASI companies
• Catalogers
• Incentive distributors
• Incentive jobbers
• Incentive houses
• Promotion agencies
• Meeting and event planners
•
Rymax Offers World - Class Service Solutions
Our Unique Business Model
4
www.rymaxinc.com
5
the
customer
loyalty
solution
Rymax is the premier total solutions provider in the premium and incentive industry,
offering unique manufacturer relationships and loyalty program expertise.
We create customized loyalty programs that help you build meaningful and measurable relationships with your customers.
Experiential and
Celebrity Events
Retail Gift Card
Programs
improve customer satisfaction
reinforce relationships
Points-Based
Programs
LOYALTY
SOLUTIONS
Product
Giveaways
Level-Based
Programs
Sweepstakes
Loyalty drives positive customer behavior.
• Reinforce marketing strategy, change
behavior and drive sales
• Create brand ambassadors
• Target customers with the highest potential value
• Increase repeat business
• Gather demographic data
• B
oost retention rate
• M
easure consumer insights
• M
aximize value of
profitable customers
Consumer
loyalty is critical
for a company’s long-term
survival
More than 75% of consumers hold some form
of loyalty or rewards card; 25% of consumers
and
growth.
participate in two or three programs.
Source: The Wise Marketer
The Customer Loyalty Solution
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the
employee
recognition
solution
recognize employee performance
motivate your workforce
Your strategy should have a multi-dimensional recognition approach.
A well-balanced employee incentive program advocates recognition and engagement strategies as a means of
promoting organizational excellence.
On-the-Spot
Reinforces corporate standards to help employees incorporate key company values and drive desired behaviors
into their day-to-day job functions.
Informal
Celebrates individual goals and milestones on an informal basis.
Formal
Consists of a structured program and defined criteria. A nomination, selection and award process define the
recognition, followed by a ceremony where employees receive public recognition in a formal setting.
Peer-to-Peer
Empowers people to communicate successes and
give instant thanks for a job well done, encouraging
inter-team support. This will connect employees
Ignite hidden potential in your employees.
with the goals and objectives of the organization.
Rewarding behavior encourages, motivates and drives employees to become more invested in your
company and creates a stronger, healthier and more productive organization.
• Recognize employee performance
• Reduce turnover
• Boost job satisfaction and morale
• Improve new hire quality
• Enhance productivity
• Reinforce desired behavior
• Acquire valuable employee insights
• Create an employee-enriched culture
Training, Recruitment
and Retirement
Promotes a corporate culture of learning that
empowers employees to become vested in the
organization and its goals.
Service Awards
Recognize employees for their service and
Rymax knows what it takes to implement successful employee enrichment solutions, and has been
dedication with Years of Service Banquets,
recognized as one of the Top 13 Providers of Employee Recognition Outsourcing by HRO Today
Appreciation Events, Points-Based Programs,
Magazine for four consecutive years as a result.
Retirement Celebrations, and
Company Clubs.
Keeping everyone motivated and happy
reduces cost: it can cost roughly 2.5 times
an employee’s salary to replace them.
Source: Incentive Magazine
The Employee Recognition Solution
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designed
to meet your needs
• Engagement methods
• Feedback
• Management responsibility
• Quantitative and qualitative
• B
udgeting
measurements
your business objectives.
S TR
NT
E
M
SS
AT
E
GY
RECOGNITION
MODEL
PL
EM
E
communicate, engage and reward
Rymax will help create the ultimate incentive solution customized to meet
E
S
S
IM
drive behavior
STRATEGY
• SWOT analysis
A
programs
ASSESSMENT
IE
V
E
R
NTA
T IO N
W
• Communication plan
• Evaluation
• Recognition training
• Program reporting/metrics
• Formal and informal recognition
• C
hange and flexibility
Based on Recognition Professionals
International’s Best Practice Model.
Sales Incentive Programs
Channel Partner Programs
Empower your sales team: move the needle.
Grow your business: build brand allegiance.
REVIEW
IMPLEMENTATION
• Attract new customers
• Increase sales targets
• Increase channel sales
• Encourage brand loyalty
• Improve closing rates
• Exceed performance goals
• Establish continuity promotions
• Build a distributor network
Safety Programs
Loyalty Plus™ Programs
Protect your most valuable assets: your workforce.
Access to exclusive online shopping: unlimited brand name product offerings.
• Reduce workers’ compensation costs
• Improve OSHA incident rates
• Lower liability caused by accidents
• Promote a safety culture
• Unbeatable pricing
• Company-branded shopping site
• Low-cost employee perk
• 24/7 rewards portal
™
Wellness Programs
Encourage a healthy workforce: promote well-being.
• Lower health insurance premiums
• Reduce absenteeism
• Minimize health risk factors
• Boost productivity
Programs Designed to Meet your Needs
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merchandise
selection
product specialists
global representation
Whether you’re sourcing one item, multiple items or need help putting together a quote based on unique
program criteria, QuickQuotes makes it easy. Not sure what you’re looking for? Our Product Specialists are
ready to offer ideas and information about the latest, most desirable rewards.
Our clients have access to a vast array of rewards categories including:
• Cameras and optics
• Health and fitness
• Outdoor/sporting goods
• Electronics
• Housewares
• Toys and games
• Fashion accessories
• Jewelry/watches
• Tools
• Golf
• Office
• Travel
Rymax is the source for all your product needs.
Our buyers follow trends and understand what products motivate, so that we can offer the latest,
high-quality brand name merchandise in the incentive industry.
QuickQuotes provides detailed
• Unlimited brand name reward options
• Category product specialists
• Factory-direct pricing
• Immediate reward fulfillment
• Volume discounts
• Opportunity buys
• Free product consultation services
• Secure inventory allocation
• Dimensions and weight
• Nationwide sales representation
• Bi-coastal warehouses
• Drop ship costs
product information including:
• High resolution product images
• Descriptions and features
• MSRPs
• Product MAP information
c-0
m - 50
y - 100
k-0
Home Office
High-End Audio
c-0
m-0
y-0
k - 60
Kitchen Appliances
Merchandise selection
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player loyalty
events
Merchandising
• Unlimited brand name rewards
• Factory-direct pricing gives players a higher perceived reward value
• Demographic-specific product offerings
• Customized merchandise bundles and kits
• Innovative and aspirational brands
Visualization, Layout Services and Event Set-Up
foster player loyalty
• Layout planning and retail display configuration
Knowledgeable Staff
• Coordination of onsite laborers, electricians and logistics
• Seamless integration of all event elements – lighting, décor
and product placement
Rymax is the leading player loyalty solutions provider to the gaming industry. Rymax has the expertise to
Onsite Event Execution
create custom loyalty events, including fulfilling promotional product giveaways, hosting slot and table game
• Experienced staff
tournaments, and preparing visual merchandising for on-site retail displays.
• Efficient point-of-sale (POS) technology
Our in-house Event Team plans, coordinates and oversees every facet of your event including:
• Merchandise set-up and assembly, shopping assistance and
• Pick-a-gifts
• Loyalty events
• Sweepstakes
• Shopping sprees
• Auctions
• On-site retail displays
check-out process administration
• On-time fulfillment
• Bulk quantities for Take-Me-Home-Today rewards
Post-Event Breakdown and Analysis
Secure Display Fixtures
• Event team packs all merchandise and display fixtures
• Fully supported customer relations team to handle all shipping inquiries
• Redemption reports, post-show feedback, player surveys,
and event photos
Online Shopping Kiosks
Player Loyalty Events
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race for
Race for Rewards Offers:
rewards
• Once-in-a-lifetime experience
™
shopping cart warehouse run
largest selection of rewards
Race for Rewards is a fast-paced, high-energy event that encourages
teamwork and makes memories that last a lifetime.
If you are looking for a high-energy reward experience, then Race for Rewards is for you. This thrilling
• Unlimited rewards selection
• Total event management
Unlimited Reward Selection
Rymax will provide access to unlimited brand name rewards for Race for
Rewards participants. From the latest electronics to the hottest fashion
trends, Rymax covers every category with an extensive rewards selection.
• On-site execution
• Fast and reliable fulfillment
Shelves are stocked and easily reachable without climbing.
Strategic Product Placement
Rymax will strategically arrange a warehouse floorplan that keeps your
Choose Your Destination:
budget in line. Higher value items can be spread out or condensed to
meet your needs while maintaining a high level of excitement.
team-building event allows your participants to access one of Rymax’s fully stocked warehouses and
grab as many products as possible – creating a unique once-in-a-lifetime experience.
With an allotted time frame, participants will run up and down the aisles and fill their carts with
Turnkey Package Includes:
brand name rewards. Imagine… the horn sounds, racers start running, the music is pulsing, and the
• Customizable themes
• Photographers/videographers
excitement keeps coming as carts are filled to the brim with products. Once time is up, rewards are
• Product maps/floor plans
• Live video feeds
• Multiple carts
• Music
• Team attire
• Food and beverages
• Referees, hosts and cheering sections
• Hotel accommodations
• Dedicated event staff
• Transportation arrangements
prepared for shipping.
new york city
las vegas
Or... Looking to host this event in your hometown
or at an alternate location? We can bring all the
elements of the Race for Rewards directly to you.
Race For Rewards
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corporate
gifts & events
show your appreciation
Corporate gift-giving is a great way to show appreciation and keep your brand
events
Rymax offers a full range of event planning services that can be tailored to suit
your corporate needs.
Our dedicated in-house events team creates your event theme, targets merchandise to your employees, sources
the event space, organizes the room layout, executes all aspects of the event, and provides post-event analysis.
• Award celebrations
• Wellness and fitness
• Seasonal themed events
• Top performer banquets
• Green gifts
• VIP shopping experience
• Recognition ceremonies
• Health fair
• Holiday shopping extravaganza
• Team building
• Gift gallery
• Electronics expo
top-of-mind with clients, customers and employees throughout the year.
• Client/customer appreciation
• Meetings and pillow gifts
• Employee recognition
• Service anniversaries
• Top performers
• Quarterly incentives
Our Corporate Gift Selection Offers Products to Fit Every Budget.
• Deal closings
• Employee birthday programs
Pens & Leather Accessories
Watches & Luggage
Music Players
Corporate Gifts & Events
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proof of
performance
quantitative & qualitative
assessment tools
Rymax’s Performance Metrics Include:
• Reward reports
• Engagement rating
• Progress rates
• Tracking reports
• Business performance data
• Assessment and training toolkit
• Recognition dashboard
• Statistical analysis of redemptions
• Online reporting
• Change and flexibility tools
• Program benchmarks
• Custom surveys
• Gap analysis
• Cross-functional program reporting
• Focus groups
• Quarterly audits
• Program intelligence tools
• Scorecards
• Year-over-year trends
• Comprehensive reporting strategy
and selected metrics
Rymax has the tools for success you can measure.
Rymax works to optimize the value of each program and ultimately
guarantees the success of your business. We utilize business
intelligence tools that help improve the measurement of program
effectiveness by providing a methodology to capture, evaluate and
continuously improve the program’s value. Rymax is committed
to delivering program results and continual measurement.
Organizations that
continually
evaluate their program
yield a
92
%
higher
program success rate.
insider
incentive driven information
insider
incentive driven information
Keep up with the latest industry trends.
Visit the Rymax Insider blog at www.rymaxinsider.com
insider
incentive driven information
insider
incentive driven information
Proof of Performance
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warehouse
&
fulfillment
98.7% fulfillment rate
bi-coastal distribution facilities
Rymax guarantees fast and reliable fulfillment.
Fast: 98.7% of all orders ship within 24 hours – the remaining 1.3% ship within 5 business days.
Reliable: 98% of our merchandise and gift card offerings are in stock daily.
Direct: 2% of all orders sent direct from our manufacturers’ warehouses.
Our fulfillment capabilities include:
• Owned on-hand inventory
• Secure inventory allocation
• Frequently turned inventory
• State-of-the-art
real-time warehouse
management system
• Breakage control
maintained via Instapak®
• National freight network
• Velvet Glove delivery
and installation services
• Factory-sealed merchandise
accompanied by
manufacturer warranties
• Extended warranties available
Warehouse & Fulfillment
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customer
service
dedicated in-house
customer service team
We are dedicated to providing
best-in-class customer service.
98
10
Over
%
of all calls are answered in
seconds or less.
Rymax continually sets the standard for
customer service excellence. Our Customer
Service Representatives are experts on
thousands of product lines – and maintain
knowledge of each client’s program goals,
policies and procedures.
We take pride in delivering superior service and results.
• US-based call center
• Bi-lingual representatives
• Live resolution teams
• Customized scripts
• Business call center management software
• Educated program specialists
• Inquiries returned same business day (email and phone)
• Factory-trained product specialists
• Calls answered within 10 seconds
• Customized reporting and feedback
• 24-hour research and resolution
• Query escalation process
Customer Service
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maxsite
™
online incentive rewards platform
24/7 access to unlimited
reward choices
Experience MaxSite™:
Rymax’s secure and robust multi-functional online rewards catalog and checkout platform.
Functionality
• Wish list
• Sales leader board
• Training resources
• Reporting
• Progressive rewards tracking
• Real-time product updates
• Point and budget tracker
Customization
• Branded interface
• Editable content
unlimited reward choices.
• Personalized e-certificates
• Animated rotating product banner
• Message bar
GREEN
product
• Custom navigation menu
• Program communication vehicle
GREEN
product
• Mobile apps
G
N
product
product
• Username/password protection
GREEN
• Secure encrypted checkout
product
G
REE
product
• Email notification
H EALTH Y
WELLNESS
LIFE
item
N
N
• Confirmation page
REE
G
• Optional buy-up feature
wellness item
H E A LT H Y
HEALTHY
product
YOU
YOU
wellness produ
• Tracking information
AWARD
WINNING
wellness item
WINNING
Y OU
YOU
PRODUCT
AWARD
HEALT HY
HEALTHY
AWARD-WINNIN
PRODUCT
wellness product
healthyPRODUCT
active lifestyles and overall
wellness for your mind, body
and soul.
AWARD
WINNING
G
Our “Award-Winning” icon indicates
GREEN
GREEN
that this product has received an
HEALTHY
WELLNESS
industry-related or association award.
It is deemed highly recommended and
REE
N
Our “Healthy You” products support
AWARD-WINNING
product
product
product
HEALTH
LIFE
YOU
item
wellness item
designed with excellence.
PRODUCT
AWARD
WINNING
AWARD
LI FE
item
AWARD
PRODUCT
HEALTHY
WELLNESS
Our “Green” products are made by
manufacturers dedicated toWINNING
initiatives
such as environmental conservation,
recycling, reduced energy consumption,
and sustainability.
AWARD-WINNING
WINNING
Searchable Product Icons
26
REE
product
GREEN
• Secure login
N
Security
REE
G
Our online incentive rewards platform enables participants to redeem for
AWARD-WINNING
PRODUCT
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MaxSite
27
N
REE
GREEN
GREEN
custom
communications
strategic content &
custom program branding
award-winning
graphic
design
Our in-house design team has produced innovative campaigns
for some of the most successful and recognized incentive
programs in the industry.
Custom communications include:
Print Collateral
• Catalogs
• Direct mail campaigns
• Postcards
• Posters and signage
• Brochures
• Sales sheets
• Flyers
Clear, creative, continuous – this is our communications strategy for building
excitement and ensuring overall program success.
Our Marketing and Creative Design Teams produce communications that will align with your program
goals. We specialize in developing catalogs, direct mail, program advertisements, and customized
• Coupons
• Service anniversary certificates
Electronic Media
packaging. We can also offer a variety of electronic methods including HTML email, banner ads and
• HTML email
social media communications.
• Banner advertisements
Targeted strategic communications are vital to the success of any program. They are proven to increase
• Websites
redemptions, build loyalty and reinforce program awareness.
• Flash animations
• E-catalogs
• E-certificates
• Online surveys
• Social media
Brand/Awareness Builders
• Custom logos
• Blogs
• Webinars
• Special events
• Press releases and kits
Custom Communications
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GLOBAL
capabilities
worldwide fulfillment
over 40 countries and territories
Global solutions include:
• Unlimited brand name rewards
• Gift certificates
• In-country vouchers
• Customized online catalog
management
• Local language translation in call
centers, rewards platforms and
program collateral
• Localized warehousing,
fulfillment and reward allocation
Global organizations require an incentive program with a worldwide
reach and rewards tailored to meet local audience needs.
While remaining the Industry’s number one source for incentive solutions in the United States,
Rymax also provides customized incentive solutions in 40 countries and
• Cost-effective shipping rates
• Strategic partnerships with
worldwide solutions providers
territories worldwide – and that number continues to grow.
Global Capabilities
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endless
possibilities
Call us today for more information on how
Rymax can help you.
www.rymaxinc.com • 800.379.8073
Incentive Solutions Delivered.
Worldwide.
www.rymaxinc.com • 800.379.8073
Stay Connected.
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Check out our blog: Rymax Insider.
Follow us on Twitter.
Link to us on LinkedIn.
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