Vera Bradley`s multi-channel success18
Transcription
Vera Bradley`s multi-channel success18
Productivity solutions for distriBution, warehousing and Manufacturing mmh.com ® September 2013 vera Bradley’s multi-channel success 18 PACKAGING ISSUE ReadeR SuRvey Annual pallet report 26 + Webcast: Talking about pallets Thurs., Sept. 19 at 2:00 p.m. ET www.mmh.com/pallets2013 beSt PRacticeS Transport packaging of the future 36 equiPment RePoRt Packaging and automation 40 Dave Gealy, senior director of distribution, Vera Bradley modern system report Vera Bradley’s multi-channel success The handbag and accessories maker’s new DC was designed to handle store replenishment, wholesale distribution and direct-to-consumer sales under one roof. By Bob Trebilcock, Executive Editor 18 2 Se p t e m b e r F 2 0 1 3 / Mo D e rn MaT e rials Ha nD l ing or years, retailers and their suppliers outsourced distribution activities to third-party logistics (3PL) providers. The argument was that their core competency was in designing, sourcing, merchandising and selling, and not in picking, packing and shipping. In today’s retail market, where sales can originate from multiple channels, that model is being turned on its head. Brick-and-mortar retailers are selling online, Web retailers are opening retail stores and wholesale distributors are competing in both channels. The best retailers recognize that distribution has to be a core competency. They are bringing distribution back in house, often serving multiple channels under one roof. Those were among the reasons Vera Bradley, a designer and manufacturer of colorful quilted women’s handbags and accessories, expanded to a 400,000-square-foot, multi-channel distribution space near its corporate headquarters in Fort Wayne, Ind., last fall. The new facility added 200,000 square feet and associated capacity in support of multi-channel growth. It was designed from the outset to serve a number of sales channels under one roof and from one reserve inventory, including: • wholesale distribution to specialty retailers that are Vera Bradley’s traditional customers; mmh.com From left: Cindy goheen, distribution manager, warehouse; Ted Dienelt, distribution manager, shipping; Jason Kiser, senior WMs specialist; Dave gealy, senior director, distribution; larry Harness, inventory control manager. PhotograPhy by JeFF Caso, Vera bradley • wholesale distribution and value-added services for a growing list of large, national retailers, which they refer to as Key Accounts; • store replenishment to Vera Bradley’s own growing chain of retail and outlet stores; and • a rapidly expanding direct-to-consumer Web fulfillment business. Working with a systems integrator (Forte, forte-industries. com), Vera Bradley implemented a flexible system that includes three multi-level pick modules, a best-of-breed warehouse management system (WMS) and a pick-and-pass order fulfillment solution powered by bar code scanning, pick-to-light and put-tolight technologies. The facility ships mixed pallets to Key Accounts, mostly full cases to its outlet stores, split cases to specialty retailers as well as corporate stores and specially packed gift boxes to online customers. All orders are filled from one reserve inventory. “Orders flow through our pick-and-pass fulfillment pipeline, regardless of where they originate,” says Dave Gealy, senior director of distribution. “At the same time, we created a foundation for a separate fulfillment flow for the Web should we begin to experience negative impact to service levels in the future due to multichannel growth.” Two friends with an idea In March of 1982, Vera Bradley’s co-founders Barbara Bradley Baekgaard and Patricia R. Miller took note of the lack of feminine-looking luggage as they waited for a flight in the Atlanta airport. Within weeks of arriving home, Baekgaard and Miller created a company to market and manufacture their original designs for stylish, cotton luggage, handbags and accessories. The company was named for Baekgaard’s mother—Vera Bradley—a stylish woman who had once been chosen by Elizabeth Arden to model. It was an unlikely beginning for a women’s accessories business. The new company was headquartered in Fort Wayne, Ind., a city better known for heavy manufacturing than its fashion sense. But, Vera Bradley quickly developed a loyal following for its colorful designs. Today, Vera Bradley has grown to more than $570 million in annual revenue. While some product is still manufactured in Fort Wayne, other items are also manufactured overseas. Over the past seven years, the company has evolved from one distribution channel into multiple channels. A Web store for direct-to-consumer sales was launched in 2006. Internet fulfillment was first outsourced to a 3PL in Michigan. The next year, Vera Bradley opened its first retail store, and by the end of fiscal year 2013, it will operate nearly 100 retail and out- mmh.com MoDern MaTeria l s Ha nDl ing / S e p t e m b e r 2013 19 3 modern system report Full cartons are stored and picked from order pickers. These are most commonly used to fulfill orders for Vera Bradley’s key accounts. let stores. In 2012, it expanded its Key Accounts program, distributing its product to a select group of large, national retailers and the military, many of whom require value-added services. In all, Vera Bradley is now distributing to more than 3,300 retail partners along with managing its growing online presence. As recently as 2007, the company was handling wholesale distribution from a 40,000-square-foot facility north of Fort Wayne while the 3PL in Michigan handled Web fulfillment. In the original facility, associates picked by paper to shopping carts. However, the growth in sales and sales channels demanded a new distribution infrastructure, according to Gealy. The first step was to open a 200,000-square-foot, semi-automated facility in February 2007, which included 204 S e p t e m b e r 2 0 1 3 / 50,000 square feet of dedicated manufacturing space. The DC introduced technology, automation and best practices. It featured high-density storage in a very narrow aisle reserve storage area, two pick modules with pick-to-light technology, and a WMS. E-commerce was still being handled by the 3PL. Within a year, Vera Bradley was investigating ways to turn that facility into a true multi-channel distribution center that could support retail and e-commerce order fulfillment. “In the summer of 2008, we moved domestic manufacturing to a new location across town,” Gealy says. “Then we added a level to our pick modules, expanded our packing area and brought Web fulfillment in-house. It gave us the ability to leverage our automation.” By 2009, that facility was constrained. “We only had four dock doors and limited staging space that we often shared with shipping,” says Cindy Goheen, distribution manager for the warehouse. “That created a bottleneck.” Despite the addition of a third pick module plus adding levels on existing pick modules, more space was needed for picking, Goheen explains. Service levels, which are the life blood of retailing, began to degrade. Creating a multi-channel facility In 2010, the company did a network study to determine whether it should add a second distribution center. The result indicated that Vera Bradley would be better served by expanding the existing DC, adding capacity and implementing new processes for multichannel distribution rather than adding a second DC. In a sense, Vera Bradley’s business model lent itself to multi-channel distribution, since a significant portion of orders for retail distribution involve split-case picking and mixed carton orders, not unlike Web orders. “We ship as many full cases as possible to Mo D e r n MaTe rials Ha nD l ing our outlet stores, but all of our other channels are mostly split-case picking,” Gealy says. The difference between the channels is the size of the orders and in how they are packed after picking. “We ship mixed cartons with a number of items to our retail stores and partners,” he says. “Our typical Web order, on the other hand, is gift boxed in a special way. So, we have a different profile downstream at the packing station.” The expanded facility builds on the best practices Vera Bradley implemented within the first 200,000 square feet, including very narrow aisle reserve storage, enhancements to the WMS, RF bar code scanning and pick-to-light technologies. Processes are tied together by a conveyor, sortation and associated warehouse control system (WCS). It features three multi-level pick modules. Faster moving SKUs are picked in two three-level modules. In those, associates are directed by the pick-to-light system. Slower moving SKUs are picked in a third module, where associates rely on mobile computing and bar code scanning to receive instructions and confirm picks. In the future, the module can be expanded to three levels. All three modules can fulfill orders for any sales channel. The real difference is how the product is handled after it is picked: Cartons for Key Accounts need value-add attention and may be palletized and stretch-wrapped; cartons for Vera Bradley’s stores and retail partners are automatically weighed and taped then sorted into trailers; Web orders are sorted to packing stations for special gift boxing before they are conveyed directly into a parcel carrier trailer. New features The facility includes three new features to optimize processes. One is a put wall for direct-toconsumer orders with more than one item. This is a wall with 18 bin locations that are enabled by lights. Each bin represents a customer order. Totes with SKUs for larger Web orders are conveyed to the put wall area. When an mmh.com modern system report The new Vera Bradley DC features a unique light-directed put wall solution for direct-to-consumer orders with more than one item (top left). a separate processing area fulfills orders for Key accounts (bottom right). associate scans a UPC bar code label from items in the tote, lights indicate which bins will receive product from that tote. Once all the items for an order are put in the bin, a light on the other side of the wall alerts a packer that the sorting is complete and orders are ready to be packed. “More than 60% of our Web orders are multi-unit orders,” says Gealy. “Using the put wall takes the hunting and pecking for items out of the process.” The put wall, he adds, has realized a nice improvement in labor costs associated with filling multi-unit orders. Another feature is an 18,000-squarefoot mezzanine for value-added services required by Key Accounts, such as stuffing the bags with paper for shelf display. The mezzanine area includes some carton- and pallet-flow pick locations. “Before, we picked inventory that required value-added services to a pallet truck and delivered them to processing tables,” says Gealy. Now, the product can be picked in one of the pick modules and conveyed in and out of the value-added processing area. Or, during busy periods such as a core product launch, that demand can be picked and processed from the pick locations in the mezzanine. “By putting the demand there, we take that volume out of the mmh.com other pick modules,” Gealy says. Finally, outbound shipping from the Web packing stations bypasses the shipping sorter and flows directly into parcel carrier trailers. “Before the expansion, all of that volume went through the shipping sorter,” Gealy says. “Now, we’ve opened up capacity on the sorter for retail and partner store growth.” One of the keys to making these systems work together is the integration between Vera Bradley’s WMS and WCS. In the new configuration, the WMS communicates with the order management system to receive orders. Based on priorities communicated from distribution management, key shipping associates determine which orders are going to be picked, and the WMS then determines how they will be batched and where they will be picked from. The WMS performs those management functions and then sends the orders to the WCS for execution. “The WMS still handles conventional RF-directed picking,” explains Jason Kiser, senior WMS specialist. “But the WCS communicates with the pick- and put-to-light systems, the conveyors and the sorter. Once the picks take place, that information is communicated back to the WMS.” In that sense, Kiser adds, the WMS “has taken on more of a set up role for the WCS.” By October 2012, the expansion had gone completely live. Since then, the bottleneck on the docks has become a thing of the past. “We have 24 doors and significantly more space,” says Goheen. “We have the ability to bring in a higher level of inbound materials and process them more quickly.” Prior to the renovation, Vera Bradley typically processed four to six inbound con- MoDern MaT eria l s Ha nDl ing / S e p t e m b e r 2013 21 5 modern system report tainers in a 24-hour period. This past March, the facility processed 39 containers in a 24-hour period. Overall, the facility has seen a decrease in distribution labor costs. “In the two-week period after Thanksgiving, we processed 40% more volume and improved service levels by 60% over the previous year,” says Gealy. “And, we did it with very little stress.” More importantly, he adds, the DC has established the foundation to sup- Designed for multi-channel distribution port Vera Bradley’s growth through the foreseeable future. “We’ve been able to address each of those pain points and create solutions that can handle business growth for the next three to five years,” he says. Vera Bradley Designs Fort Wayne, ind. size: 400,000 square feet of distribution space ProDuCTs: Women’s handbags and accessories, luggage and travel items, eyewear, stationery and gifts. Vera Bradley makes the most of pick-to-light and put-to-light methodologies to optimize order fulfillment. THrougHPuT: each fulfillment channel is measured differently. DireCT-To-ConsuMer: averages 6,000 to 7,000 cartons shipped per day. Peak was 27,000 cartons shipped. V era Bradley’s expanded distribution center was designed to manage the company’s traditional wholesale and retail replenishment sales channels while accommodating the growth of its Internet fulfillment. The facility brings together conveyor and sortation technology along with both pick-to-light and put-to-light technologies. sTore rePlenisHMenT: averages 50,000 to 60,000 units shipped per day for retail and specialty partners. Peak was 191,000 units shipped. eMPloyees: 375 full-time and temporary associates, fluctuates seasonally sHiFTs Per Day/Days Per WeeK: 3 shifts, 5.5 days per week (3:30 p.m. through midnight on sunday). Three-level pick module 4 Outbound staging Value-added services mezzanine 7 6 3 Narrow aisle reserve storage Taping lines Outbound auditing 12 Put wall 11 Shipping sorter 14 13 5 Slow-moving SKU pick module Narrow aisle 3 reserve storage Outbound processing and staging area 4 Narrow aisle 3 reserve storage Receiving and staging processing area 2 1 Receiving 7 Three-level pick module Single unit e-commerce orders 8 9 Shipping 10 Parcel shipping for e-commerce orders 226 Se p t e m b e r 2 0 1 3 / Mo D e r n MaTe rials Ha nD l ing mmh.com modern system report Receiving: Product is processes are complete, the prodreceived from two different system suppliers ucts are conveyed to an outbound sources. order consolidation and staging sysTeMs inTegraTor anD WareHouse ConTrol sysTeM: Vera Bradley receives an Forte industries, forte-industries.com area (7). There, they are palletadvance ship notification liFT TruCKs: raymond, raymondcorp.com ized, stretch-wrapped and staged (ASN) when sea containers for pickup and shipping (8). ConVeyor: Dematic, dematic.com; intelligrated, intelligrated.com from off-shore manufactur- sorTaTion: Dematic, dematic.com Packing: Direct-to-consumer ers arrive in Long Beach or orders are sorted to one of two WMs: Manhattan associates, manh.com Seattle. Containers travel pack-out areas. Totes picked for PiCK-To-ligHT: lightning Pick Technologies, lightningpick.com by rail to an inland port in single unit, e-commerce orders, CoMPuTing anD Bar CoDe sCanning: Motorola Chicago and then by truck MoBile which represent about 35% of solutions, motorolasolutions.com to Indiana. At the receiving the direct-to-consumer orders, go raCK: ridg-u-rak, ridgurak.com docks (1), the process begins to one area (9). Items are scanned with a receipt against the ASN to initiate the packing process. onto the conveyor system, it is scanned in the warehouse management They are then wrapped in tissue system (WMS). Cartons are manu- and diverted to a pick zone. Once it paper with embossed logo sticker and ally palletized in the receiving area (2) reaches a zone, an associate scans the placed in a special shipping box along where they are built into unit loads. license plate bar code label. Lights illu- with an invoice folio and gift card if the The WMS creates a license plate bar minate the locations where items for consumer desires. Customers may also code label to associate the SKU and that container are stored and indicate request a special two-piece gift box. quantity to a pallet. Once pallets are the quantities to be picked. The asso- Once the process is complete, the carready for storage, product is inspected ciate presses the pick light to confirm ton is sealed and conveyed directly into for quality control and pallets are staged the pick and places them in the carton. a parcel carrier trailer (10). The container or tote is then conveyed (2) for storage. Multi-unit orders are conveyed to a Domestically manufactured product to the next pick location until the order special put wall area (11). When a tote arrives (1) at the facility on pallets. They is complete. It is then conveyed to the arrives, an associate scans the label on are unloaded by lift truck, and staged next step in the process. the tote and begins scanning the UPC • RF scanning for slow moving bar codes on items in the tote. When a (2) for put away into storage. Storage: A lift truck operator scans SKUs: Slower moving SKUs are stored UPC bar code is scanned, the system the license plate bar code on a staged in a one-level module (5) that includes lights up the location that will receive pallet and is directed to a drop-off loca- carton flow and conventional deck rack the item from that tote. That process is tion for the very narrow aisle reserve for storage. Any order with a SKU from repeated with each unit in a tote until storage area (3). There, the pallet will this module initiates there. The picking all of the items for an order have been be picked up by a wire-guided turret process is similar to the process in the put to a bin. At that point a light on truck. That operator will be directed to three-level pick modules, except that the other side of the put wall will india storage location in the reserve storage orders are sent to the associate’s mobile cate that the order is ready for packing. area. The product is now available to fill RF computer and picks are confirmed An associate will remove items from orders. by scanning a bar code label. Once all the bin and pack the order similar to Picking: Vera Bradley uses two of the picks are complete, the container a single-unit order. The order is then picking processes. is either conveyed to one of the three- conveyed directly into a parcel carrier • Pick-to-light for fast-moving level pick modules (4) or to the next trailer (10). SKUs: The fastest-moving SKUs are step in the process. Shipping: Some cartons are comstored in two three-level pick modules Value-added processing for Key plete coming out of a pick module. (4). Within the pick modules, product Accounts: Value-added processes are They require neither value-added is stored in both pallet flow and carton performed in an 18,000-square-foot processing nor packing and convey flow racks. Associates are directed by mezzanine area (6). Items requiring to a carton sealing area and then to pick-to-light technologies and can fill value-added services can be conveyed the shipping dock. In route, the carorders from any sales channel. Orders from one of the slow- or fast-moving pick tons pass over an inline scale which for retail partners, corporate stores and modules. Or, during busy selling sea- audits (12) the actual weight of the Key Accounts are picked to a shipping sons, those items can be picked from a carton to the projected weight. If the carton. Web orders are batch picked to carton-flow area located within the mez- weight is correct, the carton is taped a tote that will be sent to a packing sta- zanine to improve the order flow in other (13) and sorted (14) to a shipping tion. When a carton or tote is inducted picking areas. Once the value-added lane (8). M 24 7 Se p t e m b e r 2 0 1 3 / Mo D e r n MaTe rials Ha nD l ing mmh.com modern report Receiving:system Product is processes are complete, the products are conveyed to an outbound received from two different order consolidation and staging sources. sysTeMs inTegraTor anD WareHouse ConTrol sysTeM: area (7). There, they are palletVera Bradley receives an Forte industries, forte-industries.com ized, and staged advance ship Product notification processes arestretch-wrapped complete, the prodReceiving: is liFT TruCKs: raymond, raymondcorp.com About FORTE system suppliers ucts are conveyed to an outbound received from two different for pickup and shipping (8). (ASN) when sea containers ConVeyor: Dematic, dematic.com; intelligrated, intelligrated.com FORTE is a leading distribution consulting/engineering, design/build and order consolidation and staging sources. Packing: Direct-to-consumer from off-shore manufactursysTeMs inTegraTor anD WareHouse ConTrol sysTeM: sorTaTion: Dematic, dematic.com Vera Bradley receives an area (7) . There, they are to palletsoftware technology firm on driving high-performance distribution Forte industries, forte-industries.com orders are sorted one of two ers arrive in Long Beach orfocused WMs: Manhattan associates, manh.com advance ship notification ized, stretch-wrapped and staged for manytravel of the world’s fastest-growing brands. The company is an liFT TruCKs: raymond, raymondcorp.com pack-out areas. Totes picked for Seattle.operations Containers PiCK-To-ligHT: lightning Pick Technologies, lightningpick.com for pickup and shipping (8). (ASN) when containers designing and implementing fulfillment operations for Dematic, dematic.com; intelligrated, intelligrated.com single unit, e-commerce orders, by railexpert to aninsea inland port in ConVeyor:multi-channel from companies off-shore inmanufacturPacking: Direct-to-consumer MoBile CoMPuTing anD Bar CoDe sCanning: Motorola sorTaTion: Dematic, dematic.com of industries. which represent about 35% of Chicago and thena variety by truck solutions, motorolasolutions.com ers arrive in Long Beach or orders are sorted to one of two the direct-to-consumer orders, go to Indiana. At the receiving WMs: Manhattan associates, manh.com Seattle.FORTE’s Containers travel of warehouse pack-out areas. Totes picked for raCK: ridg-u-rak, ridgurak.com next generation control system (WCS 2.0) software, the PiCK-To-ligHT: lightning Pick Technologies, lightningpick.com (1) , the process begins are scanned onee-commerce area (9). Items docks by railSmart to anWarehouse inland port in maximizes automation functionality while delivering single to unit, orders, Suite™, MoBile CoMPuTing anD Bar CoDe sCanning: Motorola with a receipt against the ASN to initiate the packing Chicago and then by truck solutions, motorolasolutions.com which represent about 35% of process. Designed for the complex requirements real-time operational intelligence. onto the conveyor system, it is scanned the direct-to-consumer intothe warehouse management They are then wrapped Indiana. At the receiving orders, goin tissue raCK: ridg-u-rak,fulfillment today’s highly automated, Smart diverted operations, to a pickthe zone. Once it paper system Cartons manu- and ridgurak.com with(9)embossed sticker and docks of to one area (1)(WMS). , the process beginsare multi-channel . Items arelogo scanned provides chain reaches managersawith performance metrics zone, an associate scans the placed ally in Suite thethe receiving area (2) in athe special shipping box along withpalletized a Warehouse receipt against ASN supply to initiate packing process. a new, easy-to-use user interface with and delivered license plate bar code label. Lights illu- with where theyanalytics are management built into in unit loads. folio and card if the onto thegraphical conveyor system, it is scanned in the warehouse They an areinvoice then wrapped in gift tissue diverted a pick zone. Once it for system (WMS). Cartons are plate manu-bar andminate paper consumer with embossed logoCustomers sticker andmay also thetolocations where items The WMS creates a license desires. remote monitoring capabilities. reaches a zone, an associate scans the (2) ally palletized in the receiving area placed in a special shipping box alonggift box. code label to associate the SKU and that container are stored and indicate request a special two-piece license plate bar code label. Lights illuwhere they are built into unit loads. with an invoice folio and gift card if the the carquantity to a pallet. Once pallets are the quantities to be picked. The asso- Once the process is complete, Contact Information: minate the locations where items for The WMS creates a license plate bar consumer desires. Customers may also ready for storage, product is inspected ciate presses the pick light to confirm ton is sealed and conveyed directly into Contact Information: that container are stored and indicate code label to associate the SKU and request a special two-piece gift box. for quality control and pallets are staged the pick and places them in the carton. a parcel carrier trailer (10). quantity to a pallet. Once pallets are the quantities to be picked. The asso- Once the process is complete, the carThe container or tote is then conveyed (2) for storage. Multi-unit orders are conveyed to a ready for storage, product is inspected ciate presses the pick light to confirm ton is sealed and conveyed directly into to the next pick location until the order Domestically manufactured product special put wall area (11). When a tote for quality control and pallets are staged the pick and places them in the carton. a parcel carrier trailer (10). is complete. It is then conveyed to the (1) at the facility on pallets. They arrives, an associate scans the arrives Commerce Court FORTE The container or tote is then conveyed (2) for 6037 storage. Multi-unit orders are conveyed to a label on steppick in the process. are Domestically unloaded bymanufactured lift truck, staged to next scanning Mason, Ohio 45040 6037 Commerce Court and the next location until the order specialthe product puttote walland areabegins (11). When a totethe UPC • RF scanning for slow moving (2) for put away into storage. bar codes on items in the tote. (513) 398.2800 Main Phone is complete. It is then conveyed to the arrives (1) at the facility on pallets. They arrives, an associate scans the label on When a Mason, Ohio 45040 SKUs: Slower moving SKUs are stored A lift truck operator scans UPC bar code is scanned, the system next step in the process. areStorage: unloaded by lift truck, and staged the tote and begins scanning the UPC (800) (513) 796.5566 398.2800 Toll-Free Main Phone in a one-level module (5) that includes the license plate bar code on a staged lights up the location that will receive • RF scanning for slow moving (2) for put away into storage. bar codes on items in the tote. When a [email protected] (800) 796.5566 Toll-Free Slower SKUs are stored Storage: lift truck scans UPC the bar item code from is scanned, the That system carton flow moving and conventional deck rack pallet and is A directed to operator a drop-off loca- SKUs: that tote. process is [email protected] in a one-level module the license plate bar code on a staged (5) that includes lights up the location that will receive tion for the very narrow aisle reserve for storage. Any order with a SKU from repeated with each unit in a tote until pallet and is directed to a drop-off locaand initiates conventional deck rack the item that tote.for That is (3). There, the pallet will carton this flow module there. The picking storage area all from of the items anprocess order have been tion for the very narrow aisle reserve for storage. Any order with a SKU from repeated with each unit in a tote until be picked up by a wire-guided turret process is similar to the process in the put to a bin. 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Shipping: Some cartons are comSKUs: The fastest-moving SKUs are level modules (4) or to the next trailer (10) . • Pick-to-light for fast-moving plete coming out of are a pick stored twofastest-moving three-level pick modules the process. processing for Key Shipping: Some cartons com-module. SKUs: inThe SKUs are step inValue-added Value-added processing for Key plete coming out of a pick module. stored in two three-level pick modules (4). Within the pick modules, product Accounts: Value-added processes are They require neither value-added . Within the pick modules, product processes are They processing require neither value-added is(4)stored in both pallet flow and carton Accounts: performedValue-added in an 18,000-square-foot nor packing and convey is stored in both pallet flow and carton performed in an 18,000-square-foot processing nor packing convey flow racks. Associates are directed by mezzanine area (6). Items requiring to a carton sealingand area and then to (6). Items flow racks. Associates are directed area services to a carton sealing dock. area and value-added can requiring be conveyed pick-to-light technologies and canbyfill mezzanine the shipping In then route,to the carvalue-added services can be conveyed pick-to-light technologies and can fill the shipping dock. In route, the car- which orders from any sales channel. Orders from one of the slow- or fast-moving pick tons pass over an inline scale orders from any sales channel. Orders from one of the slow- or fast-moving pick tons pass over an inline scale which for retail partners, corporate stores and modules. Or, during busy selling sea- audits (12) the actual weight of the for retail partners, corporate stores and modules. Or, during busy selling sea- audits (12) the actual weight of the Key Accounts are picked to a shipping sons, those items can be picked from a carton to the projected weight. 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