Lasting Change - Clearpoint Credit Counseling

www.clearpoint.org
annual report
15
Building on Success to Make
Lasting Change
CONTENTS
letter from the ceo
2
EDUCATING CONSUMERS
ACROSS THE NATION
4
MEET OUR CLIENTS
5
top causes of financial
distress 2015
6
pre-purchase housing counseling
7
The second year in the life of the new
Clearpoint was one of expansion, with a
focus on quality education services, and
HISPANIC CENTERS FOR
FINANCIAL EXCELLENCE
8
a continued commitment to excellence in
POST LOAN MODIFICATION
COUNSELING
9
While Clearpoint is proud of our 51-year
10
credit and housing counseling services,
SPOTLIGHT ON CLEARPOINT
ONLINE EDUCATION SUSTAINS HEALTH 14
service delivery.
history of providing best-in-class budget,
we must continue to improve the nature
and scope of our financial capability
IN THE COMMUNITY
15
programs to meet consumers’ changing
SERVING SERVICE MEMBERS
16
become more efficient and to scale our
THANKING OUR FUNDERS
18
Board of directors
20
needs. Technology is helping us both to
education programs through the creation
of new financial empowerment tools in the
areas of first-time home ownership, budgeting for college, and support for military service members. We experienced
increasing demand throughout 2015 for
pre-purchase housing education both
through online education programs and
through workshops. Military Reconnect™
offers specialized counseling to service
members reentering civilian life.
www.clearpoint.org
building on success
to make a lasting change
The quality and relevance of our financial education
products and counseling are of paramount importance. Understanding that many consumers prefer
to access services online, Clearpoint’s website
leads the consumer credit counseling industry in
high quality, engaging, interactive educational content. Over a million consumers visited our websites
in 2015, and we reached hundreds of thousands
more through social platforms like Facebook, Twitter and YouTube, and via the media. Clearpoint
counselors have answered hundreds of consumer
questions on Nerdwallet™ and were featured in
over a thousand news stories. In just three weeks
in December over 60,000 people viewed “Time Together is the Gift They’ll Remember” on YouTube,
a song with a message about avoiding debt during
the holiday season.
Expansion also includes our geographic footprint,
and in 2015. Clearpoint opened new offices in
the Washington, DC and New York City markets.
Many changes through the year were aimed at
positioning Clearpoint to reach more consumers
with support in all aspects of their financial lives
including basic budgeting and debt management,
purchasing a home or avoiding foreclosure, man-
aging student loans, readjusting post-deployment,
planning for the future, and retiring comfortably.
Our commitment to serving local communities is
unwavering as we seek to offer counseling through
whatever avenue consumers choose.
Clearpoint’s excellence in service delivery is accomplished corporately through a strong missionfocused governance process, operationally through
a vigorous quality assurance protocol and a solid
technology infrastructure that ensures quality and
consistency across the board, and locally with
the help of our valued community partners and
funders. Most of all, it is accomplished by Clearpoint staff, who work in support of and directly
with, our clients and excel at promoting Consumer
Health through Financial Education.
Christopher J. Honenberger
Chief Executive Officer
3
4
www.clearpoint.org
Educating consumers
ACROSS THE NATION
Clearpoint’s clients come from all walks of life and from every part of the country. Whether they need
help budgeting, paying down credit card debt, managing student loan repayment, resolving mortgage issues, buying a new home, or determining retirement options -- Clearpoint is here to help. Our
counselors provide each client with an in-depth assessment of his/her personal situation, help identify
goals and options, and offer a customized action plan. Services are offered by phone and online in all
50 states and face to face in 16 states.
$78,041,912.06 of unsecured debt was paid back Over one million visits to clearpoint.org
1096 media stories featuring Clearpoint clients and counselors
WA
MT
ME
ND
ID
WY
MI
PA
IA
NE
IL
UT
CO
CA
NH
MA
CT
NY
WI
SD
NV
AZ
VT
MN
OR
KS
MO
OK
NM
IN
MD
WV
KY
VA
NJ
DE
DC
NC
TN
459,427
SC
AR
MS
TX
OH
RI
AL
consumers
served
GA
LA
FL
office locations
CALIFORNIA
Fresno (SP)
Glendale (SP)
Granada Hills (SP)
Los Angeles (SP)
Sacramento (SP)
San Bernardino (SP)
San Diego (SP)
Santa Ana (SP)
Stockton
(SP) spanish speaking staff locations
D.C.
Washington
FLORIDA
Miami (SP)
Orlando SP)
Tampa (SP)
West Palm Beach (SP)
GEORGIA
Atlanta (SP)
Norcross (SP)
ILLINOIS
Marion
O’Fallon
Springfield
Swansea
MASSACHUSETTS
Boston
MISSISSIPPI
Jackson
MISSOURI
Saint Louis
NEW YORK
Albany
New York
Rochester
Syracuse
Watertown
NORTH CAROLINA
Charlotte
Greensboro
Raleigh
OREGON
Portland (SP)
SOUTH CAROLINA
Greenville
TENNESSEE
Clarksville
Knoxville
Memphis
TEXAS
San Antonio
VIRGINIA
Chesapeake
Fredericksburg
Midlothian
Richmond
Williamsburg
WASHINGTON
Seattle
Tacoma
www.clearpoint.org
MEET OUR
CLIENTS
The reasons people experience
financial distress are varied, but
their motivations for seeking help
are clear: they are looking for
someone who will listen without
judging, who will offer confidential, practical and proven guidance to address the immediate
situation, and who will provide education and resources to prepare
them for lasting financial wellness.
And that’s why, each year, well
over a million people reach out
to Clearpoint for compassionate
care, sensible solutions, and hope
for a better future.
Female
Every client is unique. But when
viewed as a group, this is the composite profile they represent:
Active Duty/Veterans 11%
Gross Income
$46,872
Unsecured Debt $24,239
6
Number of Creditors
582
Credit Score
49
Age
Married
Homeowner
56%
39.9%
52.8%
Number in Household
Caucasian
African-American
Hispanic
3
42.8%
22.2%
12.4%
5
6
www.clearpoint.org
top causes of
FINANCIAL DISTRESS 2015
30%
Reduction of Income/
Unemployed
29%
Excessive
Obligations/
Increased Expenses/
Bankruptcy/
Student Loans
17%
Other
11%
Illness/Death
“I was overspending. I needed
help in getting back on a sustainable path and Clearpoint provided the help I needed. One more
payment and I’m done. I can’t tell
you how good that feels. You can
do it, too. Let them help you to
get it done.” – Eric C.
“(Working with Clearpoint) was
truly a great experience. I am
so thankful for these past four
years. I have been released from
the bondage I was in. They are a
great organization.” – Faith G.
9%
Credit Card
Delinquencies
4%
Marital/Relationship
Problems
“Clearpoint has been a life saver
for me. They have not only given
me a plan to pay off all my creditors but also financial planning
that enables me to live within my
means.” – Lynn J., BBB Review
75%
of Consumers
Report Reduction
in Stress after
Counseling
“From start to finish everything
was presented very clearly and
they followed up with me exactly as they said they would. Our
credit went from the mid- 600s to
almost 800 when we completed
the program. I would recommend
the program to every person
having trouble paying off debt. It
works if you take it seriously.”
– Malcolm O.
www.clearpoint.org
pre-purchase
housing counseling
In May of 2012 U.S. Department of
Housing and Urban Development
(HUD) produced an outcome
report centered on counseling
of prospective home buyers. The
survey data shows the value of
pre-purchase counseling and its
impact on the long- term sustainability of homeownership. The
study tracked a diverse group
of 573 low-to-moderate income
clients from 15 different credit
counseling agencies across the
country. The report found that
about a year after closing on
their homes only one client had
fallen behind on their mortgage.
Through a unique, long-lasting
and expanding relationship with
the Federal Home Loan Bank of
Atlanta (FHLBank Atlanta), families
who previously thought owning
a home of their own was out of
reach are successfully accessing
the funding and support they
need to purchase and maintain
homes in good neighborhoods
and at market rates.
Partner QuotE “The Clearpoint and FHLBank Atlanta seven-year long
relationship has served 17,500 consumers. The long-term success comes from
Clearpoint’s ability to consistently deliver a high-quality service and to maintain an ongoing post-closing relationship with homebuyers. FHLBank Atlanta’s
online personalized learning community currently has 2,282 registered learners.
Those that use a tool to prepare for homeownership increased their financial
capability scores from 79% to 97%. Clearpoint consistently provides robust
data on client profiles, outcomes and insights.”
Arthur L. Fleming
Senior Vice President and Director Community Investment Services
Federal Home Loan Bank Atlanta
7
8
www.clearpoint.org
Hispanic centers
for financial excellence
Opened in Norcross in 2014 and expanded to Miami in 2015, Clearpoint’s Hispanic Centers for Financial Excellence (HCFE)
provide ongoing financial education and
advice, aimed at providing long-term
financial security and support, to lowto-moderate-income Spanish-speaking
consumers. Our counselors work with
clients one-on-one, either in person or
over the phone, to help them gain a clear
understanding of their financial situation,
identify their goals and create a personalized action plan to achieve them.
From recent immigrants to second- and
third-generation Hispanics, Clearpoint
strives to serve our clients in a culturally
welcoming environment. By checking
in with clients monthly, our counselors
support them as they put new financial
skills into practice. We also offer financial
education classes to complement and
support the development of good money
management habits.
When we teach Hispanic consumers how
the American financial system works, they
learn how to:
HCFE Budget Workshop at USPS (Miami)
Attendees at an HCFE Education Workshop –
Norsan Food Group (Miami)
• Avoid scams, fraud, and wealth-stripping financial products
• Create a family budget
• Open checking and savings accounts
• Avoid bank charges for overdrawn accounts and late fees
• Establish and build credit
• Manage money better
• Build net worth
• Save for college and retirement
• Explore options to increase income
Promoting our services to the community
at Expo Mujer (Atlanta)
www.clearpoint.org
post loan
modification
counseling
70% of clients who complete an initial
counseling session also engage in a
second session with their counselor.
Post Loan Modification Counseling
In 2010, over 50 percent of the
percent of clients who complete
helped clients reduce the likeli-
consumers who avoided foreclo-
an initial counseling session also
hood of falling behind by more
sure by obtaining a loan modi-
engage in a second session with
than 10 percent. It also increased
fication defaulted on their new
their counselor.
their contributions to savings ac-
Using the successful outcomes
counts by 600 percent.
shown by Clearpoint clients,
As a result of the continued
Fannie Mae advocated for an
growth of Post-Mod services with
expansion of this service, which
new and existing partners, our
the U.S. Department of Trea-
dedicated Post-Mod counsel-
loan within a year. Seeking to
find ways to help homeowners
successfully stay in their homes
through the Great Recession,
Clearpoint pioneered the first of
its kind Post-Modification Counseling (Post-Mod). By providing
monthly touchpoints and supporting homeowners with advice
over the course of a year, Clearpoint was able to significantly
improve the success of clients
served through this program.
Supported by their financial
sury made mandatory for all
ing staff has nearly doubled in
Making Home Affordable modifications beginning in 2014. From
the first pilot in 2010, Clearpoint’s
post-modification services have
steadily grown to support 16 servicers, and in 2015 accounted for
over 4,500 of our initial housing
POST-MOD CLIENTS
increased contributions
to savings ACCOUNTS by
600%
.
coach for up to a year, Clear-
clients served annually. In addi-
point’s Post-Mod clients are 15
tion to serving Post-Mod clients
percent more likely to remain cur-
through full counseling sessions,
size since the beginning of 2015.
rent on their loan one year after
the program has also had a posi-
Through our work and commit-
modification than homeowners
tive impact on client outcomes
ment to building long-lasting cli-
who don’t receive the service.
through brief conversations
ent relationships, we are helping
Building strong relationships with
known as ‘check-in’ calls. This
families stay in their homes, and
Post-Mod clients has been a key
innovative approach to engaging
shaping policy that drives greater
to helping clients achieve suc-
with clients resulted in over 9,600
retention of homeownership
cess. In fact, approximately 70
clients being served in 2015, and
across the nation.
9
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www.clearpoint.org
spotlight on
clearpoint
Our “Ask a Credit Counselor”
phone banks generated visibility in several key markets.
Clearpoint hosted live call-in
programming in partnership
with news affiliates in Charlotte,
Greensboro, Richmond, San
Diego, and Syracuse, resulting in
over 1,300 consumers called in
and 400 scheduled a counseling session.
Our media and digital marketing teams worked closely to
maximize our exposure online.
With over a million unique visits
in 2015, Clearpoint’s websites
offer valuable information in
2015 social
media referrals
the form of thoughtful, wellresearched articles, useful
tools, creative and entertaining
videos, infographics, and tips.
At Clearpoint, we understand
that people have varied financial education needs. Our sites
are designed to serve diverse
audiences, and our social media
outreach speaks to a range of
interests. In 2015, we redesigned
repaydebt.org on the theme of
“Where Did the Money Go?,”
illustrating the causes of financial
distress, from job loss to medical
bills, to mortgage problems or
student loan debt, to just plain
overspending. Our revamped
2015 TOTAL
unique visits
1,173,654
TOTAL MEDIA
STORIES BY CHANNEL
2015 TOTAL: 1,096
332
421
n TELEVISION
n NEWSPAPER
online budget
& credit
counseling
sessions
visits by platform:
facebook
20,884
pinterest
4,018
TWITTER
visits by channel:
organic 811,858
direct 195,211
717
STUMBLEUPON
354
LINKEDIN
315
referral 162,947
REDDIT
254
500,000
unique blog
pageviews
other 47,367
2015
YELP
305
43%
social 24,934
7,622
2014
5,327
57
313
n RADIO
n INTERNET
www.clearpoint.org
online counseling process made it much easier for
consumers to access help and get a clear picture of
their financial options.
In 2015, Clearpoint’s website saw significant organic
search traffic from consumers who were looking for
immediate financial help. From 1,173,654 new users,
811,858 came from organic search (69 percent). Clearpoint estimates that 7,622 online budget and credit
counseling sessions were completed by organic
visitors, an increase of 43 percent from 2014, when
5,327 sessions were from organic visitors.
Users weren’t just completing counseling sessions
-- they were also learning. Clearpoint’s blog garnered
over 500,000 unique page views in 2015.
Stories that Engage and Educate
Two creative video campaigns enjoyed huge success on YouTube and in Facebook campaigns. “All
About the Benjamins,” a fictional, comic series about
a young couple struggling to manage expenses after
the birth of their first child, premiered in early 2015.
152,309
Total YouTube views
In December, Clearpoint ran its most successful social
campaign ever: “Time Together is the Gift They’ll
Remember.” This music video featuring a mother
and daughter “spending” bonding moments instead
of money was viewed over 60,000 times on YouTube
and generated hundreds of likes and comments on
Facebook.
All About the Benjamins
Starring Clearpoint staff, these short videos were a
“sequel” to Clearpoint’s highly successful “Penny
Bags a Buck” from 2013, the story of a financially
hapless young woman looking for love and learning
to manage her money better (with help and advice on
both from her animated sidekick Penny Pincher).
Time Together is the Gift They’ll Remember
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www.clearpoint.org
three clearpoint credit counselors
recognized by nerdwallet
for making a difference in 2015
Joy Gaddis, Nancy Herring, and Kevin Weekley were named in a
roundup of 30 credit counselors nationwide “Who Made a Difference”
in 2015. The selections were made by NerdWallet, a website dedicated
to helping consumers make wise financial choices, and the National
Foundation for Credit Counseling. This is a wonderful representation
of all the great work our teams do, and we congratulate these
outstanding counselors for their recognition!
Clearpoint
counselors answered
over 400
consumer questions on
NerdWallet in 2015
Joy Gaddis,
credit card debt
Marion, Illinois | John A. Logan College
Looking back at her accomplisments, Joy Gaddis remembers helping an attorney shed $260,000 in credit card debt. Her appreciative client sent her emails
each time another card was paid off. Gaddis saw his excitement and encouraged him along the way, helping him pay down all his debt in just 4-1/2 years.
Nancy Herring,
older americans managing money
Granada Hills, California | Cal State Northridge
Nancy Herring’s proudest achievement was helping an elderly client with
more than $91,000 in credit card debt. By educating her and providing a
realistic budget, Herring helped the client reduce everyday expenses and
get her finances under control. The client stopped using credit cards and
is successfully paying off her balances.
Kevin Weekley,
Military service
Atlanta, Georgia | University of Alabama at Birmingham
Kevin Weekley helped a military client avoid losing his security clearance due to student loans in collections. He helped the client develop a
budget and identify a surplus that was then used to repay the loan. After
several on-time payments, the loans were taken out of collections.
www.clearpoint.org
Timothy Shumer
service excellence
I joined Clearpoint through a
merger as a legacy employee
of Consumer Credit Counseling
Services of Central New York
(CCCSCNY). Like so many
Clearpoint clients, I experienced
financial hardship in my life. I
worked my way through school
doing many jobs, from pumping
gas to cleaning a boxing ring. I
eventually moved into banking and
finance until I was downsized twice.
Seeking a career change, I went
to seminary and into the ministry.
I have always been motivated by
a desire to help others, and that’s
what ultimately attracted me to
CCCSCNY: a job that would put to
use my interpersonal skills and life
experiences, and enable me to be a
positive influence on people’s lives.
As a customer services
representative (CSR), I spoke
every day to both those in the
midst of difficult circumstances
and clients who could see the
light at the end of the tunnel.
When an opportunity arose for
me to become a certified credit
counselor, I knew I could help
consumers at an even deeper
level.
Clearpoint CSRs treat each and
every caller with compassion
and understanding. They are the
front line in emergencies, a calm
voice when a consumer feels the
most hopeless. Both CSRs and
counselors never know what a day
will bring. To me, success is when
you can calm a frustrated person
down, get them to separate their
feelings from their problems and
suggest options even in the face
of job loss, divorce, illness or
even the death of a loved one.
Listening, organizing the pieces of
their financial puzzle, and helping
sketch out concrete steps forward
can be life changing. Sometimes
a consumer is their own worst
enemy and in need of a gentle,
friendly reality check.
At Clearpoint, I have the
opportunity to help people every
day. Not everyone can say that
about their job. The advice and
support we give consumers can
make the difference between
despair and hope. Nothing
feels better than congratulating
someone who has successfully
completed a Debt Management
Program (DMP). They feel like they
have climbed a mountain and
can now see the other side, with
money in their pocket each month.
Their pride and joy is well earned.
One of the best parts of my job
is interacting with the public
through outreach. As a wise
man once said, “People won’t
care how much you know, until
they know how much you care.”
My work with military service
members is especially rewarding.
Our commitment to community
remains strong. Engaging with
My work with military
service members is
especially rewarding.
partners and organizations, we
listen, share ideas, and grow the
reach of our mission to promote
Consumer Health through
Financial Education.
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www.clearpoint.org
online education
sustains health
Personalized Learning Program More than 10,000 registered
Clearpoint clients have enhanced their financial capability
in areas of budgeting, saving,
homeownership, planning for
financial goals, identity theft,
handling financial emergencies,
avoiding foreclosure, and much
more through our Personalized
Learning Program (PLP). The PLP
is a customized online financial
education resource that teaches
skills through interactive learning modules, activities, and tools
that fit the unique needs of each
participant.
range of companies and organizations who offer this resource to
their clients. Some of our current PLP partners include The
Federal Home Loan Bank of
Atlanta, Saint Vincent De Paul,
Operation Homefront, Military Spouse Corporate Career
Network (MSCCN) and various
Habitat for Humanity affiliates.
As a complement to our financial
counseling, the PLP positions
individuals and families for lasting
financial success while enhancing their overall financial literacy
skills.
ONLINE
TEST
SCORES
AVERAGE SCORE
PRE-TEST 74%
POST-TEST 98%
Clearpoint partners with a wide
I served the United States Marines until I went through
a series of illnesses. I had over $250,000 in doctors’
bills. I owed money for my student loans. I was worried
about paying for my kids’ school. I needed guidance. I
sat down with a Clearpoint counselor and he gave me
hope. I went from a credit score of 420 to 615 in less
than a year. What do I like about Clearpoint? It’s the
humanity. – Kathia F., Miami, FL
www.clearpoint.org
in the
community
Clearpoint Educators spread the word about
wise money management, empowering individuals with the information they need to
increase financial capability and achieve their
goals. Seminars and community events educate
clients at every stage of their financial journey
from budgeting, saving and managing credit
to preparing for home ownership, safeguarding their finances and planning for the future.
Extended Homebuyer Workshops walk clients
through the complex process of buying a
home, engaging industry experts to make sure
every client has access to the education and
tools they need to be successful. Throughout
the year 1,251 financial education seminars,
workshops and community outreach events
were facilitated, increasing financial capability
for over 26,500 consumers within our footprint.
WFMY Phonebank
education and outreach clients
WA
MT
ID
NV
AZ
“I really enjoyed this day...I’ve learned a
lot and plan on using what’s been given to
me...wow!” – Atlanta, GA
“I wish I had this information 15 years
ago...” – Norcross, GA
89%
67%
overall
financial
capability
score increase
for in-person
activities
96.7%
MI
PA
IA
NE
CA
NH
MA
CT
NY
WI
SD
WY
UT
VT
MN
OR
Here’s what our clients are saying...
”The class was very informative...I feel
as if I have more experience in the
homebuyer process.” – Palm Beach, FL
ME
ND
IL
CO
KS
MO
OK
NM
OH
KY
WV
DE
MD
DC
VA
NC
TN
SC
AR
MS
TX
IN
RI
NJ
AL
GA
LA
FL
0 - 1000
AK
1001 - 5000
HI
5001 +
clients would
recommend a
Clearpoint
education seminar
to others
98.9%
clients
report they
will use a
spending plan
at home
male
female
35.2% 64.8%
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www.clearpoint.org
serving
service members
8,430
active military
service members &
veterans served
in 2015
Clearpoint is dedicated to serving those who serve, providing
best in class, targeted financial
education and counseling to service members and their families
through the Military Reconnect
Program. Throughout the year,
Clearpoint Military educators
offered 233 in-person education events, helping over 4,900
service members “reconnect”
financially and achieve their financial goals. Over 2,600 more service members accessed financial
education tools and resources
online through Military-specific
Personalized Learning Programs
in partnership with Citi Salutes
and Veteran Service Organizations like TAPS, IAVA, MSCCN
and Operation Homefront.
Pentagon Federal Credit Union (penfed)
In June 2015, Clearpoint partnered with the veteran services
organization PenFed Foundation
to expand our military outreach.
Through them, we counseled 234
clients, providing workable solutions to handle unsecured debt
and establish emergency savings.
PenFed offers financial assistance
to service members upon completion of a counseling session in
order to incentivize participation.
Clearpoint makes an average of
three calls per client, with a 60day follow up after counseling to
check in on their progress.
Both the HOTH and PenFed
programs were led by a regional
foreclosure prevention manager
and a team of three certified financial counselors who are veterans. All received training specific
to the needs of military clients.
www.clearpoint.org
I was in the army. Now I am a firefighter. It is one
of the best jobs. I love helping people. Operation
Homes on the Homefront put me in a home with
my family at a lower cost of living. Clearpoint
helped me to manage my money better and to
save consistently. – T. Henry, Antigua
Reconnect The struggles of our nation’s
military service members and
their families have been well
documented. Our service members face a myriad of challenges
when they return to civilian life after active duty. They
must seek employment, address medical needs, and
secure housing. Clearpoint is committed to serving our military by helping to locate resources and
to gain economic stability through our Reconnect
Program. The work we do is
enhanced by our collaborative
partnerships with other veteran
service organizations under the
Citi Salutes umbrella, including
Operation Homefront (Emergency Assistance and
Homes on the Homefront), PenFed foundation, Tragedy Assistance Program for Survivorship, Military
Spouses Corporate Career Network, IAVA, and
Safe America.
Having been approved by HOTH, T. Norton, a veteran living
in Oroville, CA enrolled in My Financial Blueprint in November
2014. With a 562 credit score, a negative $3,500 net worth,
minimal savings and multiple items in collection, Mr. Norton had
significant work to do to earn a home. He was doubtful of his
ability to reach the goal of building emergency savings. Over the
course of 16 months, Mr. Norton worked with financial architect Ralph Woolfolk,
who helped him develop a plan to resolve his debt and live on a budget. Leveraging Social Security back pay, Mr. Norton cleared approximately $5,300 in debt and
jumpstarted his savings. He has since built emergency reserves totaling $9,400,
and his credit score has increased by 60 points to 622. In April 2016, Mr. Norton
was awarded the deed to his property, adding an estimated $139,000 to his overall net worth.
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www.clearpoint.org
THANKING
OUR FUNDERS
Clearpoint can only advance our mission to promote consumer health through financial education with the
generous support of our clients, partners and funders.
$1.6M $39K
$4.1M
$9.3M
$4.1M
$5.1M
Benefactor
$1M or more
NFMC
Freddie Mac
Homeownership Preservation Foundation
Fannie Mae
SunTrust
U.S. Department of Housing and Urban
Development
California Housing Finance Agency
Wells Fargo Foundation
Nationstar
Federal Home Loan Bank
Discover
Third Federal Savings
National Foundation for Credit Counseling
U.S. Bank
Florida Housing Finance Corporation
Legacy
$100,000 - $999,999
Investor
$50,000 - $99,999
Equifax
Capital One
Georgia Department of Community Affairs
Citigroup
Bank of America
Kindred Health Care
Ohio State University
First Home Site
Fifth Third Bank
North Carolina Housing Finance Agency
Revenue
■ 37.7% Fee for Service
■ 20.7% Client Pay
■ 17.0% Government
■ 17.0% Creditor
■ 6.6% Philanthropic
■ 0.9% In-KinD
■ 0.2% other
Director
$25,000 - $49,999
Virginia Housing Development Authority
United Way of Suncoast
Orange County Housing & Community
Development
Christian Help
Fulton County Housing and Human Services
Department
St. Clair County Intergovernmental Grants
Department
Country Financial Services
Duke Energy
Estes Express Lines
Georgia Power Foundation
Pfaffinger Foundation
www.clearpoint.org
Developer
$10,00 - $24,999
Gwinnett County Community Development
Program
United Way of Greenville County
Town of Palm Beach United Way
City of Gainesville
Keystone Challenge Fund
United Way of Piedmont
United Way of Volusia County
Rural Community Assistance Corporation
Gas South
Advocate
$5,000 - $9,999
Treasure Coast Lending Consortium (Martin
Co & SLCLC)
1st Mariner Bank
OneWest Bank
City of Orlando
Lawrenceville Housing Corporation
Jerusalem House
Atlanta Foundation
Advisor
$100 - $4,999
Habitat for Humanity
Gateway Bank & Trust Co.
Georgia Department of Human Services
City of Madera
Anonymous
Corporation to Development Communities
of Tampa, Inc.
United Bank
BankSouth Mortgage
National Bank of Commerce
BB&T
Carolyn and Tucker Alford
Melinda Hancock
TD Bank Charitable Foundation
Lutheran Social Services of Illinois
The Glenn Austin Family
United Way Loudon County
Larry Hoskins
Charles Bruen
Oneida Indian Nation
JP Morgan Chase Bank
Allie Vered
Chris and Sally Honenberger
Greg and Nicole McBride
David Rubinger
North Fulton Community Charities
Perales & Fernandez, LLP
Charles Zimmerman and Anne Zimmerman
First Tennessee Bank
Shawn Shumake
Mr. and Mrs. Scott Ryan
All Star Auto Lights
United Way of Central and Northeast
Connecticut
Catherine K. Gamble
Kevin Greiner and Robyn Roberts
Sarasota Housing Authority
First Citizens Bank
Heart of Florida United Way
Duff Young
Jay Levin
Landmark Property Management Company
Balancing Life’s Issues
Lifecare, Inc.
Dianne and Glen Williams
Warren E. Clark
United Way of Palm Beach County
Catholic Charities Diocese of Venice, Inc.
Our Mother’s House
Dwight Prevo
Tammy Karaba
Ann Stahl
Herman Stanley Muir, III
James B. Craig, Jr.
Frank Fabiano
$1.2M
$3.9M
$24.2M
expenses
■ 82.4% Program service
■ 13.5% administration
■ 4.1% fundraising
19
BOARD OF
DIRECTORS
Carolyn Alford (2016)
Partner, King & Spalding
Atlanta, GA
Chuck Bruen
Chairman (2017)
President & CEO
First Entertainment Credit Union
Hollywood, CA
Warren Clark (2015)
President, BBB Inc.
Serving Upstate New York
Amherst, NY
Frank Fabiano (2017)
Fabiano Law
Syracuse, NY
Catherine Gamble (2016)
Retired Fox Sports Net Midwest
St. Louis, MO
Melinda Hancock (2016)
Partner – Healthcare
Dixon Hughes Goodman, LLP
Richmond, VA
Chris Honenberger (ex-officio)
President & CEO
Clearpoint Financial Solutions
RIchmond, VA
Main Office
270 Peachtree Street NW
Atlanta, GA 30303
877-877-1995
www.clearpoint.org
www.RepayDebt.org
Larry Hoskins
Vice Chairman (2016)
Retired Wells Fargo Financial
Alpharetta, GA
Greg McBride
Treasurer (2015)
Vice President
Senior Financial Analyst
BankRate.com
North Palm Beach, FL
H. Stanley Muir, III (2015)
Owner, H. Stanley Muir, III, PLLC
Lake Oswego, OR
Ralph Perales (2016)
Managing Partner
Perales & Fernandez, LLP
Atlanta, GA
Dwight Prevo (2016)
Vice President
Community Development
Wells Fargo & Co.
Seattle, WA
David Rubinger (2016)
President
Rubinger Communication Solutions
Atlanta, GA
D. Shawn Shumake (2018)
Colonel, U.S. Army (Ret.)
Woodbridge, VA
Ann Stahl (2015)
Adjunct Professor
California State University,
Northridge
Los Angeles, CA
Dianne Williams (2017)
Director of Communications
Bi-State Development
Florissant, MO
Duff Young – Secretary (2017)
Owner, Perspective Advisors, LLC
Midlothian, VA
Chad Zimmerman (2016)
Partner, SignatureFD, LLC
Atlanta, GA
NON-BOARD MEMBERS
Jay Levin
Legal Counsel
Atlanta, GA