business in three dimensions
Transcription
business in three dimensions
ANNUAL REPORT 2014 BUSINESS IN THREE DIMENSIONS ANNUAL REPORT 2014 The Best Russian Bank Expobank has received the EMEA Finance Europe Banking Award, nominated as the Best Bank Operating in Russia, based on 2014 results. EMEA Finance Magazine is an internationally recognized financial publication telling of the most important events in the financial markets in Europe, the Middle East and Africa. Every year the magazine gives out ‘Europe Banking Awards’ to the best banks. When deciding on the winners, EMEA Finance experts rely on such criteria as the economic performance, increase in profits and international business expansion. 2014 Expobank ANNUAL REPORT CONTENTS General Information on the Report SUMMARY CORPORATE GOVERNANCE General information on the Report 3 Accountability and efficiency 40 Assets and partner banks 6 Risk management 42 Geography of operation 7 Information openness and transparency 48 Expo brand footprint globally and across Russia 8 Social policy and HR management 49 History of the Bank 10 STARTEGIC REPORT 2 FINANCIAL STATEMENTS Address of the Chairman of the Board of Directors 13 Independent Auditor’s report 60 Address of the Chairman of the Management Committee 15 Statement of financial position 62 Strategy, Mission, Values 18 Statement of Comprehensive Income 64 Our activities 19 Statement of changes in equity 66 Key events in 2014 20 Statement of cash flows 67 Financial results 21 Overview of Russian economy in 2014 24 Strategic goals for 2015–2017 27 Private Banking / Expobank Premier 30 Treasury 31 Corporate banking 36 M&A 38 Regional policy 39 The Report has been prepared by Expobank Limited Liability Company (‘Expobank’). The consolidated data cover the period from 01 January to 31 December 2014. Key Topics of the Report Contact Details The Report highlights performance indicators included in Expobank’s 2015–2017 Strategy. 29 Kalanchevskaya Street, bldg.2, Moscow, 107078 Standards Email: [email protected] The report has been prepared based on Expobank 2014 IFRS Statements. Tel: +7 (495) 228 31 31 24/7 Information Centre: +7 (495) 231 11 11; +7 (800) 500 07 70 Website: www.expobank.ru Ratings In May 2014 International Rating Agency Fitch Ratings upgraded the Bank’s National Long-Term Rating to “BBB”, with its International Ratings affirmed at “B”. The ratings were affirmed in December 2014. In November 2014 Russian Rating Agency RusRating upgraded the Bank’s credit ratings to “BBB-” (International Scale) and to “AA–” (National Scale), Outlook Stable GENERAL Addresses / Contacts Core Business 69 Offering a whole range of banking services to corporate clients and affluent private customers are among the Bank’s priorities, as well as acquisition and consolidation of banking assets. The Bank operates under General License for Banking Operations No.2998 of 06 February 2012 (replacement of License No.2998 of 02 December 2008) issued by the Bank of Russia (CBR). The Bank participates in the government’s deposit insurance programme introduced by Federal Law No.177-FZ dated 23 December 2003 ‘On Insurance of Household Deposits with Russian Banks’. www.expobank.ru 3 INTERNATIONALITY Prague Stock Exchange Moskva-City is the second largest stock exchange in the CEE countries. Though the first commodities and stock exchange in the Czech capital was founded yet in 1861, the modern Prague Stock Exchange is relatively young: trading started on 6 April 1993. ‘Moskva-City’ Moscow International Business Center is the biggest business area both in Moscow and Russia. The country’s highest skyscrapers — Mercury City Tower (338.8m), Eurasia Tower (308.9 m), Moscow Tower (301.8m) — have been and are still constructed. Prague, the Czech republic Moscow, Russia Business and finance have no borders. Despite differences in traditions and cultures businessmen from various countries are able to find common language. Expobank opens up the way to the European and world markets to its clients and is ready to be their guide in new directions and new opportunities. We are familiar with all subtleties and nuances of business cultures in various countries, and we are happy to share this experience. Everywhere, we speak one common language with business people — the language of growth and development. Riga Stock Exchange The stock exchange is owned by Swedish-Finnish OMX Group which also operates exchanges in Helsinki and Stockholm. The neo renaissance stock exchange building was constructed in 1852–1855, designed by architect Harald Julius von Bosse. Riga, Latvia Expobank 2014 ANNUAL REPORT Assets and Partner Banks Igor Kim Chairman of the Board of Directors, Expobank LLC (Russia) Chairman of the Supervisory Board, Expobank CZ (Czech Republic) Chairman of the Board of Directors, AS Expobank (Latvia) Igor Kim is an international strategic investor who has successfully completed over 30 M&A deals both with Russian partners and global financial institutions. IGOR KIM SUCCESSFULLY CLOSED OVER 30 M&A DEALS WITH GLOBAL FINANCIAL INSTITUTIONS: THE FOLLOWING ASSETS HAVE BEEN PURCHASED IN THE RUSSIAN SECTOR RECENTLY: The banks are represented in three regions — Russia, the Czech Republic and Latvia — and operate under a single corporate name of Expobank. Each of the credit institutions is controlled by Igor Kim and is a financial partner of the Russian credit institutions. This provides the clients of our bank in Russia with both prompt execution of transactions in Russia and with a whole range of opportunities in European countries and in Hong Kong. “Clients’ business value growth leads to the increase in the shareholder value of the Bank. That is why each of the credit institutions is result-oriented and focuses on offering the most advantageous opportunities. Partner banks form new access points for Russian clients to global financial centers, provide operational efficiency and consultancy expertise”. The banks are focused on corporate banking, M&A deals and on servicing export and import transactions of companies including those promoting import substitution policies and development of joint businesses in the territories of the brand presence. Igor Kim Barclays (UK) Santander (Spain) Morgan Stanley (USA) West LB (Germany) VR Leasing (Germany) LBBW (Germany) LLC ‘SIBBUSINESSBANK’ (Surgut) Commercial Bank ‘STROMCOMBANK’ Limited (Krasnoyarsk) Commercial Bank ‘MAK-Bank’ LLC (Moscow) from OJSC ALROSA Diamond Mining Company. Moscow Kirill Nifontov Māris Avotiņš Ilya Mitelman CEO, Russia CEO, the Czech Republic CEO, Latvia Expobank LLC COMMERCIAL BANK ‘MAK-BANK’ LLC Surgut LLC ‘SIBBUSINESSBANK’ Krasnoyarsk COMMERCIAL BANK ‘STROMCOMBANK’ LIMITED THE PURCHASED FINANCIAL INSTITUTIONS WERE MERGED INTO EXPOBANK LLC (RUSSIA) 6 Geography of Operation is a dynamically developing bank that has been operating in the Russian banking market since 1994. Its priorities are offering a whole range of banking services to corporate clients and affluent private customers. The Bank focuses on providing banking services backed up by an extensive experience of successful deals involving funds raising, M&A’s and business restructuring for Russian and international companies. About 7.5 thousand companies and over 100 thousand individuals are among the Bank’s customers and clients. www.expobank.ru EXPOBANK CZ operates in the Czech banking market since 1991. The bank is focused on provision of complex products and services. This covers corporate banking services incl. treasury services, real-estate financing and export and trade financing as well as a broad range of private and personal banking services. Expobank CZ takes pride in being able to offer custom-made solutions and in its great care to detail when providing its clients with intellactual products and services. AS EXPOBANK is one of the oldest banks in Latvia. It was founded in 1991. The Bank’s major task is to be a reliable and professional financial partner to its customers and clients, to provide them with top quality and speedy service, and to ensure security and stability. The service standards have already been appreciated by clients from Russia, CIS and Europe operating in mining, manufacturing, finance, trade and other industries. 7 Expobank 2014 1 ANNUAL REPORT Summary Expo Brand Footprint Globally and Across Russia “The Bank’s team possesses qualitative expertise and competences in M&A deals. Ensuring development for the Bank, growth in its business volumes and profitability, and expansion of geographical footprint through M&A deals are our key business goals. The synergy effect from their implementation enables us to develop at the rate exceeding the market average”. Expobank LLC (RUSSIA) 51.9 RUB BLN Assets as of 2014 year-end Equity of RUB 6.9 bln, return on equity of 22.5% EUR MLN Kirill Nifontov THE CZECH REPUBLIC Prague “We provide our clients with top quality financial instruments and service. When performing export and import transactions between Russia and the Czech Republic, promptness and skilled support are among our competitive advantages”. LATVIA Riga Saint Petersburg RUSSIA Assets as of 2014 year-end Equity of EUR 94 mln, capital adequacy ratio of 24.8% Māris Avotiņš Moscow Yakutsk Perm 490 EUR MLN Yekaterinburg Krasnodar Krasnoyarsk 8 Novosibirsk Novokuznetsk Assets as of 2014 year-end Equity of EUR 68 mln, capital adequacy ratio of 35.5% CEO of Expobank CZ Surgut Kemerovo AS EXPOBANK (Latvia) Ilya Mitelman CEO of AS Expobank CEO of Expobank LLC EXPOBANK CZ (Czech Republic) 750 “We see great potential for the development of the Bank’s and its clients’ businesses in the Asian market, namely in such segments as China, Malaysia, Indonesia. We think that the Bank’s products and services, especially highly efficient servicing of payments with a remote access option, will be in great demand” HONG KONG The Representative Office has been opened to support our clients interested in expanding their businesses in Asia, especially in China. www.expobank.ru 9 Expobank 2014 ANNUAL REPORT The Jubilee Year 2014 — 20 YEARS IN BANKING The Success Story 10 ОКТЯБРЬ 2011 1994 March 2008 October 2011 February 2012 March 2012 2012 Expobank was founded Expobank was acquired by Barclays Bank was acquired by private investors headed by Igor Kim Bank was renamed back to Expobank AS EXPOBANK (Latvia) was acquired Russia’s first project on full-scale technology outsourcing of banking systems was implemented. The transition was recognized by OUTSOUR CING RUSSIA AWARD-2013 as the best technology outsourcing solution in Russia in 2012 March 2013 June 2013 August 2013 September 2014 2014 Merger of Stromcombank to Expobank was completed Merger of Sibbusinessbank to Expobank was completed Russian subsidiary of German VR LEASING holding was acquired Expobank acquired LBBW BANK CZ from Landesbank Baden Württemberg (LBBW) EMEA Finance recognized Expobank as the Best Russian Bank, based on 2014 results. The Bank received the EMEA Finance Europe Banking Award, nominated as the Best Bank Operating in Russia www.expobank.ru 11 2 Startegic Report Address of the Chairman of the Board of Directors Address of the Chairman of the Board of Directors Dear shareholders, members of the Board, clients and partners, The world economy in general and the banking sector in particular are going through changes. Financial institutions are seeking efficient forms and means of being a success, with regulations tightened, costs increased and with a global tendency for transparency. The Russian banking sector is not an exception. Professional market players are adapting to the updated geopolitical frame of reference taking into account risks and defining for themselves the most optimum business strategies. Expobank’s active interaction with the partner banks in the Czech Republic and Latvia secured operational efficiency, consultancy expertise and new access points for Russian clients to global financial centers. All three credit institutions operating under the single brand are result-oriented and focused on offering the most advantageous opportunities. This is supported by a strong management and successful work of nonexecutive directors of world level. Russian Expobank has always demonstrated positive dynamics and every year it proves its competence and reliability building up longterm relationships of trust with its customers and clients. In 2014 the work of the Board of Directors of Exponank-Russia was focused on enhancement of decision-taking and strengthening of control over adherence to the laws and recommendations of CBR. With requirements to the banking sector tightened, the top management paid and continues to pay special attention to creditworthiness of corporate borrowers and to risk management matters. All taken measures were targeted at strategy implementation and creation of a robust platform for further business development. The year 2014 was a jubilee year for the Bank. 20 years of successful operation are marked with a number of transformations, achievements, successes, with introduction of innovative and state-of-the art solutions. A team of responsible and professional top managers was formed. Their work is aimed to ensure the clients’ business value growth, which leads to the increase in the shareholder value of the Bank. On behalf of the Board of Directors I would like to thank the whole team of Expobank in Russia and wish them successful implementation of the goals set. Igor Kim Chairman of the Board of Directors Expobank LLC www.expobank.ru 13 Expobank 2014 2 ANNUAL REPORT Startegic Report Address of the Chairman of the Management Committee Address of the Chairman of the Management Committee Dear shareholders, members of the Board, clients and partners, Success factor for the Bank today is quality of customer service based on reliability, skills of staff and on a high level of banking technologies. In 2014 our Bank earned comprehensive income of RUB 1.7 bln, which exceeds the 2013 results by 40.5%. Equity made RUB 6.9 bln, return on equity equaled 22.5%. Profits of the Bank have been growing for the third year running and even with the market environment changing Expobank demonstrates high rate of return while maintaining excess liquidity and capital adequacy. One of the key elements for the year results was income from M&A’s. In September 2014 Expobank successfully closed the deal on acquisition of 100% voting shares in Czech LBBW Bank CZ a.s. from Landesbank Baden-Württemberg. As a result of this acquisition Expobank gained over 30 thousand active clients in Europe, an opportunity to service export and import transactions between Russia and the Czech Republic, and also a competence in working with German companies. Expobank CZ a.s. is characterized by a sound capital adequacy (CAR 24.75%), loan book quality, and also by a well-diversified asset structure and excess liquidity. 14 www.expobank.ru Our plans stand out by their reasonableness as the Bank’s team prefers steady development. We remain true to our cause, our values remain unaltered — integrity, efficiency, openness to change. These principles form basis for relationships with our clients, partners, team members and community. We develop; we improve customer service and do everything for you to feel comfortable and profitable to build up your relationships with the Bank. I would like to thank all team members of the Bank for the professionalism and responsibility with which we get down to resolution of the most difficult tasks set by the present-day challenging environment in the financial markets. No doubt, the valuable experience we gained in the past year will be just another step to success, stable growth and prosperity of the Bank in future. Kirill Nifontov CEO, Expobank LLC 15 Expobank 2014 Management Committee ANNUAL REPORT Ernst Bekker Olga Pugacheva Kirill Nifontov Dmitry Ganushkin Oleg Novolodsky Alexey Fedotkin Gulnisa Ulanova Alexey Sannikov Deputy Chairman of the Management Committee Deputy Chairman of the Management Committee Chairman of the Management Committee of Expobank LLC Deputy Chairman of the Management Committee Deputy Chairman of the Management Committee Deputy Chairman of the Management Committee Chief Accountant Deputy Chairman of the Management Committee Expobank 2014 2 ANNUAL REPORT Startegic Report Our Activities Strategy, Mission, Values Our Activities Mission and Vision Mission of the Bank: We build the banking business designated to help clients to secure growth of their business value and to promote their financial soundness. Expobank is among top 30 biggest credit institutions in net profits in Russia, based on the FY2014 results Values of the Bank: TEAMWORK EFFECTIVENESS, EFFICIENCY Engagement of each team member, sincere interest in the result achievement through joint effort. Willingness of every person to make a valuable contribution maintaining confidential and respectful relations Focus on the best result with the help of the most suitable methods. Constant search of ways to achieve professional improvement and development OPENNESS, READINESS TO CHANGE Openness to changes and appropriate response to the necessity of introducing possible changes. The ability to accept various points of view and adaptability to a new action plan approved TOP-30 ETHICS, HONESTY AND INTEGRITY Loyalty to ethical standards and principles. Demonstration of the firm intention to act in line with ethical principles, honestly and decently abiding by professional code of conduct and social standards Comprehensive income of 1.7 RUB BLN exceeds the 2013 result by 40.5% 31.3 Expobank LLC is a dynamically developing bank that has been operating in the Russian banking market since 1994. Clients’ liabilities of The Bank is among top 30 biggest credit institutions in net profits*. It has high credit ratings from leading rating agencies. In December 2014 Fitch Ratings affirmed the Bank’s International Rating at ‘B’. In November 2014 RusRating upgraded the Bank’s credit ratings to “BBB-” (International Scale) and to “AA-” (National Scale), Outlook Stable. Clients’ liabilities grew by 19.6%. Individuals’ funds grew by 43.0% to RUB 18.7 bln Its priorities are offering a whole range of banking services to corporate clients and affluent private customers. The Bank focuses on providing banking services backed up by an extensive experience of successful deals involving funds raising, M&A’s and business restructuring for Russian and international companies. About 7.5 thousand companies and over 100 thousand individuals are among the Bank’s customers and clients. RUB BLN Net interest income of 2.6 RUB BLN Net interest income increased by 22.6% Operational costs decreased by 1.4 RUB BLN * According to the banks ranking made by the Interfax-Center for Economic Analysis as of 01 January 2015 18 www.expobank.ru which is 21.4% lower than the value of 2013. The Bank’s cost to income ratio in 2014 reduced to 41% as compared to 47% in 2013. 19 Expobank 2014 ANNUAL REPORT 2 Key Events in 2014 Key Events in 2014 Startegic Report Financial Results Financial Results ACQUISITION OF LBBW BANK CZ BANK ACCREDITED WITH DIA Expobank successfully closed the deal on acquisition of LBBW BANK CZ from Landesbank BadenWürttemberg (LBBW) Expobank is accredited with Deposit Insurance Agency to take part in tenders held to select agent banks Assets (bln RUB) 60.0 38.5 Comprehensive income (bln RUB) 48.0 51.9 44.1% During the year, the Bank’s assets grew by 8.1% to RUB 51.9 bln Share of liquid assets in the balance structure grew from 33.8% to 44.1% BANK EQUITY OF 6.9 BLN RUB 1.0 1.2 1.7 2012 2013 2014 40.0 1 20.0 0 2012 2013 2014 0 Growth for 2014: 8% Clients’ funds (bln RUB) 8.1% 2 35.0 20.4 26.1 Growth for 2014: 40% Net loan portfolio less leasing (bln RUB) 31.3 30 30.0 20 25.0 10 20.0 0 16.7 27.8 26.5 2012 2013 2014 15.0 Growth for 2014: –5% 10.0 Liquid assets (bln RUB) 5.0 0 2012 2013 2014 Growth for 2014: 20% Return on Equity of 22.5% 20 13.5 11.1 17.2 2012 2013 2014 15 10 5 0 Growth for 2014: 54% 20 www.expobank.ru 21 PUNCTUALITY Timeliness and efficiency are the two most important qualities of a successful business. 24/7 access to international financial markets and freedom to act in them provide for continuity and efficiency of the transactions and deals concluded. Expobank cuts out delays. We value every second of our clients’ time irrespective of the time zones that separate us. The Prague Chiming Clock (Pražský orloj) The Kremlin Clock The Laima Clock (Laimas pulkstenis) is a medieval astronomical clock mounted on the southern wall of Old Town City Hall in the Old Town Square in Prague. The oldest parts of the clock date back to 1410. The clock shows the year, month, day and hour, time of the rise and setting of the Sun and the Moon, and also the position of the zodiac signs. The full hour chime is accompanied by a short show in the traditions of the medieval toy theatre performed by moving mechanical figures. The chiming clock mounted on the Spasskaya Tower of the Moscow Kremlin dates back to the 16th century. The famous melody of its chime marking every hour and quarter-hour was not composed on purpose — it was conditioned solely by the structure of the bell tower itself. At noon, midnight, 6 a.m. and 6 p.m. the National Anthem of the Russian Federation is played, while at 3 a.m., 9 a.m., 3 p.m. and 9 p.m. it is the melody of the “Glory” chorus from Mikhail Glinka’s opera “A Life for the Tsar”. is a pillar clock of an original tower-type design mounted in the center of Riga at the beginning of XX century. The name “Laima” and its art deco design were passed down to the clock from the confectionary factory to advertise whose produce it was used. In 1999, in commemoration of the 800th anniversary of Riga, the clock gained back its historical look. Today this clock is considered to be the most accurate clock in Riga as, twice a day, its rate is verified against satellite data. Prague, the Czech republic MOSCOW, RUSSIA RIGA, LATVIA Expobank 2014 2 ANNUAL REPORT Startegic Report Overview of Russian Economy in 2014 Overview of Russian Economy in 2014 Russian GDP growth of 0.6% as per FY2014 results Thus, the Russian economy did manage to preserve its growth as of year-end, with a rising impact of external shocks in place Throughout 2014 Russian GDP was gradually slowing down. After a slight increase of 0.7% in Q3 (as compared to the same period a year earlier) caused, mainly, by a good harvest, in Q4 this indicator fell into the red zone making -0.2%. As of yearend, GDP grew by 0.6%. Thus, the Russian economy did manage to preserve its growth as the year-end results show, with a rising impact of external shocks in place. Nevertheless, the key factor for further growth of the Russian economy is the level of oil prices which experienced a dramatic decline in September to December 2014. Such drop had a great impact on the exchange rate of the Russian currency, which lead to significant inflation consequences. GDP Dynamics* 5% 4.5% 4.5% 3.3% 4.3% 4.6% 3.4% 0.9% 1.3% 1.0% 0.6% 4% Besides, high geopolitical uncertainty related to the conflict in the Ukraine and maintained throughout 2014 continued to have its negative effect on the economic performance. Apart from political and economic sanctions, the existing situation resulted in the dramatic weakening of economic confidence. Accelerating inflation had a negative impact on the stability of the current economic growth. As of 2014 year end, the inflation rate grew to its maximum of 11.4%, first registered in 2008. This was caused, primarily, by two factors: devaluation of the national currency due to a cut in energy commodity prices, and also by introduction of food sanctions against the EU countries. In 2014 the Central Bank of Russia pursued a policy to target inflation, one of the tools of which was increase of key interest rates. With sharp devaluation of the national currency in place, CBR had to increase the key rate to 17%, it having grown by 11.5 percentage points since the beginning of the year. Nevertheless, those measures had no due effect on prices because of the drop in oil-price hikes and weakening of the national currency exchange rate; but they lead to resource appreciation for the banking sector and, as a consequence, for the real sector. Combined with absence of opportunities to attract external borrowings, the cost of funds changed drastically. The Bank assumes that the current inertial trends, complicated geopolitical environment, oil prices at USD 50-60 per barrel (Urals) will persist in 2015, while GDP continues to slide down. Such forecast is confirmed by GDP reduction dynamics in Q1 2015 which, according to the Ministry of Economic Development of the Russian Federation, made –2.2%. 3% 2% 1% In late 2015 the slide in GDP may slow down but as of the year-end this indicator will still be in the negative zone. Its dynamics will still depend greatly on energy commodity prices. Apart from that, in midterm, the economy will be stressed by a number of internal factors: A drop in consumer demand whose major phase will be in 2015, to be followed either by stagnation or moderate growth; Having affected all sectors of the consumer market, the prices growth will continue well into 2015. In Q1 2015 annual inflation rate was 16.9%. In H2 2015 inflation factors are likely to grow less strong due to a reduced demand. Weak internal investment activity which, nonetheless, may recover in 2016–2017 due to import substitution; Limited opportunities to attract external borrowings and, consequently, high cost of funding for the real sector. The Bank does not expect the environment to improve in 2015 but a gradual restoration of confidence to Russia may lead to positive changes; Pressure on the banking sector as a result of asset quality deterioration. In 2015 high risk of banking crisis will maintain, further stabilization of the environment will be possible in case a consistent and predictable CBR policy is implemented and general economic situation is normalized. 0% H1, 2010 2010 H1, 2011 2011 H1, 2012 2012 H1, 2013 2013 H1, 2014 2014 * Half-year data are presented annualized and are compared to the same values of the previous year. 24 www.expobank.ru 25 Expobank 2014 2 ANNUAL REPORT Startegic Report Strategic Goals for 2015–2017 Strategic Goals for 2015–2017 As a result of the above trends development, the Bank expects high cost of funding to maintain in midterm, with it gradually decreasing as inflation slows down. Due to high rates on attracted funds banks will face a reduction of interest margin. The factors described above will inevitably lead to augmentation of the trend on consolidation of the banking sector which will be supported by the regulator in order to minimize DIA insurance payments. Apart from that, costly funding together with a drop in household real earnings and reduction of consumer activity will lead to reductions in retail lending. In 2015, the volume of retail loans is likely to remain at the 2014 level. Corporate lending will be influenced by a mix of such factors as contraction of production and low investment activity, and necessity to substitute foreign funding. Thus, to preserve capital and take a rightful place in this country’s banking market, an ongoing search for new opportunities to gain profits with the market environment deteriorating is required. As a whole, with the economic environment deteriorating, the Bank expects growth of the Russian banking sector to be slowed down both in lending and in attracting deposits. Negative economic conditions will put strong pressure on asset quality, which will lead to the necessity to raise sizeable provisions. The latter will have a strong effect on the financial results of the banking sector in 2015. In light of the listed above, pressure on the capital of Russian banks will increase dramatically, which will inevitably lead to a demand for additional capital to be raised either through the existing shareholders, or through recruiting new investors, or through government support. Sector low profitability will impede recruitment of external investors while general deceleration of the real sector will reduce opportunities for Russian banks of capital top-ups from the existing owners. Government support will be available to a limited number of market players, which will lead to strengthening of big players, mainly of those partially owned by the government. In order to preserve capital and take a rightful place in the Russian banking market, an ongoing search for new opportunities to gain profits with the market environment deteriorating is required. 2015–2017 Strategy is a continuation and development of the implemented 2012–2014 Strategy The major task for the said period is providing our Clients with first class financial services and gaining stable income in any market environment through the high professionalism of our team and financial advantages of the Bank. The Bank consistently cuts down on the product-based business model in favour of the customer-focused model centered on building-up of long-term relationships with households and companies. The Bank is regarded as a ‘service company’ for its corporate clients and private customers. The Bank is focused on the key regions of its presence that enable it to successfully implement the strategic goals. Moscow, Novosibirsk, Saint Petersburg, Yekaterinburg, Surgut, Krasnoyarsk, Kemerovo, and Perm are defined as priority regions for the Bank’s operation. Focus on the complex servicing of corporate clients and affluent private customers through corporate sales channels enables the Bank, without increasing general and administrative expenses, to efficiently increase non-interest income and maintain the Bank’s resistance to external impacts through: The Bank is planning to concentrate on the relationships with corporate clients operating in the sectors most resistant to economic crises. Along with classical banking products, Expobank is planning to assist its clients in increasing their businesses value through offering complex individually structured products (M&A’s, MBO’s), restructuring and optimization of debt burden of companies, financial consulting, etc. Effort focused on private banking development enables the Bank to form a stable resource base for further development and creates a sustainable source of fee income. The Bank has expertise and competence in acquisition of standardized retail portfolios and loan portfolios extended to small and medium enterprises and formed by professional players in the relevant segments of the banking market. Purchase of portfolios planned by the Bank will enable it to form highly marginal loan portfolios with minimum loss. The economic situation makes it possible for the Bank, in midterm, to make high-yield transactions in the financial markets. The Bank is planning to convert its extensive liquidity cushion into top-up margin as funds are scarce in the market. Along with organic growth, the Bank strives to increase the volume of its business through M&A’s with other credit institutions, the synergy effect of which will enable the Bank to develop at the rate exceeding the market average. A combination of organic growth with M&A deals will enable Expobank to expand its geographical footprint and offer its clients yet more financial opportunities. maintaining a flexible product line (development of niche products, transaction and fee services); focus on cross-selling; implementation of a service model targeted at the highest service quality, close integration with the investment and retail businesses. 26 www.expobank.ru 27 State Historical Museum House of the Blackheads The main historical museum in Russia was officially established in 1872 by a personal decree of Emperor Alexander II. The Museum’s building was constructed in 1881, following the design of architect Vladimir Shervud. Its exterior, styled in conformance with the 16th century Russian architectural traditions, harmoniously fitted into the architectural ensemble of Red Square. At present, its collection boasts of almost 4.5 million exhibits telling about Russian history from the earliest times down to our days. This most beautiful building was erected in the center of Riga in 1334, in the times of the Livonian Order, as a gathering place for townsfolk to meet and hold feasts. At the end of the 16th century the House was leased to the Brotherhood of Blackheads. This association of foreign merchants had existed in Livonia since the mid 14th century. The name “Blackheads” is linked to the patron saint of the Brotherhood — the black Saint Mauritius. MOSCOW, RUSSIA Riga, Latvia TRADITIONS To create innovations and successfully develop, traditions have to be known and venerated. Analysis of the previous experience ensures reliability and soundness of all new solutions and beginnings. To Expobank, it means primarily a deep understanding of nation-specific practices in the financial markets of various countries. Respect for traditions makes our business universal, global and really stable. National Museum Since its foundation in 1818, the National Museum in Prague has accumulated a richest collection of exhibits. Several million items are displayed in the main building and at other exhibition sites. The Museum’s main building inaugurated on 18 May 1891 is the gem of Wenceslas Square. Prague, the Czech republic Expobank 2014 2 ANNUAL REPORT Startegic Report Treasury Private Banking / Expobank Premier Treasury Royal Service. We Have Common Goals with Our Clients Funds placed in retail deposits amount to 16 RUB BLN Due to cross-sales to/from its Corporate Business the Bank was able to attract new clients services of the personal relationship manager acting as a personal banker special conditions applied to the Bank’s products membership in the VIP Privilege Club — special servicing conditions, participation in closed events of the Bank’s partners 44% share of liquid assets as of 01 January 2015 Compared to early 2014, the share of liquid assets as of 01 January 2015 grew by 10 percentage points and made 44% in the Bank’s total assets Private banking and development of the Premier operation are a strategic line of the Bank’s business. 2014 was marked by new challenges to the Russian banking system in view of its financial sustainability and stability. Over 2014 the amount of the funds placed in retail deposits grew up to RUB 16 bln. In 2014, the Bank outpaced the market due to the updated deposit product line, introduction of lending to VIP-clients on special terms and conditions. Due to crosssales to/from its Corporate Business the Bank was able to attract new clients. Along with the ongoing strengthening of prudential supervision on the part of the regulator in 2014, external macroeconomic factors started to produce an adverse impact both on the financial system of Russia as a whole and on the banking system in particular. During 2014 the volume of funds attracted from the existing clients was increased substantially due to the individual approach to servicing. Average amount placed by a VIP-client grew from $250 thousand to $350–500 thousand, which indicates their greater confidence in the Bank. Due to the imposition of sector sanctions by the USA and the EU countries since March 2014, external markets have been actually closed for attracting liquidity, there has been a mass exit of foreign investors from securities issued by the Russian Federation and Russian companies. The package of services offered by AS Expobank expanded. The Bank has created and successfully operates a system of private banking ‘Expobank Premier’. The customers are offered: services provided in comfortable VIP branches (there are servicing sites in Moscow: Business Center ‘Malaya Dmitrovka’ Office, as well as in Novosibirsk, a key operations area) 30 Issuable securities portfolio of 11.8 RUB BLN As of 01 January 2015, the volume of the issuable securities portfolio increased by 42% against the similar data of the previous period and made RUB 11.8 bln Both these external and internal factors set forward the efficiency of liquidity management as the priority area for Treasury. Throughout 2014 the Bank kept on with the strategy of maintaining liquid assets at a level exceeding 30% of the total assets. Compared to the beginning of 2014, the share of liquid assets as of 01 January 2015 grew by 10 percentage points and made 44% in the Bank’s total assets. One of the tools of efficient liquidity management in 2014 remained investment of funds in debt securities of the issuers of high credit quality and included into the Lombard List of the Bank of Russia. As of 01 January 2015, the volume of the issuable securities portfolio increased by 42% against the similar data of the previous period and made RUB 11.8 bln. Our team members maintain relations with the customers not only to do business but also to socialize and attend to the interests and hobbies of each of them, organizing and holding joint events. For example, at the end of 2014 there took place “The Royal Pheasant Hunt”. Hunting took place in the pheasantry and keeping station ‘Vltava a Borek’ located in a scenic landscape of Southern Bohemia adjacent the town Hluboká nad Vltavou. Hunting excitement, company, competing in the number of hunting trophies made this event an unforgettable one. www.expobank.ru 31 Expobank 30 2014 2 ANNUAL REPORT Startegic Report Treasury 44% 48% 34% 34% 44% 2.9 2,9 20 2.9 11.8 11.8 11.8 8.2 10 11.8 11,8 2.9 Securities Portfolio Split-Up by Maturity (%) 44% 8,2 2.9 11.8 8.2 8.2 8.2 8.2 Up to 90 days 15% 91–180 days 13% 181–365 days 24% 1 to 2 years 16% 2 to 3 years 9% Over 3 years 23% 0 H1, 2012 2012 Due from other banks Cash and cash equivalents H1, 2013 2013 H1, 2014 Marketable securities Liquid assets share 983 Securities Portfolio Split-Up by Issuer Rating (%) RUB MLN from ВВВ– from ВВ– to ВВ+ from В– to В+ 32 2014 34% 60% 6% Net profits from securities transactions in 2014 In 2014, net profits from such transactions amounted to RUB 983 mln vs RUB 7.4 mln in 2013 www.expobank.ru Despite the adverse market environment, in July 2014 Expobank successfully passed the offer as part of its liquidity management framework and implementing its strategy on diversification of funding sources. Almost all of the bonds in the amount of RUB 1,174.5 mln bought out under the offer were placed during July 2014 with a rate of return of 11.5% per annum. In 2014 Expobank significantly increased its income from securities business. In 2014, net profits from such transactions amounted to RUB 983 mln vs RUB 7.4 mln in 2013. 33 Riga International Airport Moscow Domodedovo Airport is the largest airport in the Baltic states in passenger and cargo traffic. It was built in the Riga region, next to the settlement of Skulte in 1973. By 2001, when Riga celebrated its 800th anniversary, the airport was fully renovated. Today, regular flights are operated from Riga Airport to 31 countries. is the largest airport in Russia in terms of passenger traffic and is among the 20 busiest air hubs in Europe. The first passenger flight from Domodedovo was made on 25 March 1964. Now, 82 airlines operate their flights from the airport to 247 destinations worldwide. In 2011, World Airport Awards recognized Domodedovo as the best airport in the Eastern Europe. Mārupe Municipality, Latvia Domodedovo, Russia SPEED Time is money. Today, speed of banking transactions has increased to such an extent that some do not even notice it. But we, as market professionals, know it for sure that the limit is not achieved yet. We improve our technologies and gain momentum for our clients to be faster, to make it earlier, to be ahead of their competitors, and to make it first. Václav Havel Airport Prague The airport, formerly Prague Rusynĕ International Airport, began its operations on 5 April 1937. In the same year the technical conception of the airport received Diploma and Gold Medal of the World Exposition in Paris. Now, the airport processes regular flights to 132 destinations. Annual passenger traffic here exceeds 10 million people. Since 2012, the airport in Prague has been named after Václav Havel. Prague, the Czech Republic Expobank 2014 2 ANNUAL REPORT Startegic Report Corporate Banking Corporate Banking Throughout 2014 the Bank continued to develop the corporate transaction model focused on generation of fee income from implementation of complex structured transactions for medium and large businesses. Specific features of this model made it possible for the Bank to preserve a conservative approach in risk assessment. The Bank also kept on with its consistent work on enhancement of its positions in such strategic industries as development of residential and income generating property. To develop its activities in the Eastern Europe and implement import substitution programs, the Bank built up financial relationships with one of the biggest players in the machine-tool industry, joint Czech and Russian Company ‘MTE Kovosvit MAS’. Implementation of this project enabled the Bank together with colleagues from Expobank CZ to provide the client with the full range of banking services — from support of financial transactions in the Czech Republic to issue of bank guarantees and funding to secure contract obligations in Russia. Due to the corporate team’s expansion and appearance in Q4 2014 of a new department headed by Mr. A.V. Fedotkin, corporate business gained additional momentum by the year end. Assumptions arose to expand the list of strategic industries and add to it new priority sectors: Structure of Corporate Credit Portfolio, by industry (%) Residential construction food processing industry / agricultural processing industry Commercial property retail trade Production oil and gas industry Wholesale trade Finance A strategic resolution has been taken that in 2015 one of the goals for the Bank will be to attract large corporate clients: holdings and industry leaders including those with revenues exceeding RUB 15 bln a year. Oil and gas industry Services Other The Bank has two key competitive advantages in active operations: 1) A flexible approach and an opportunity to get approvals for deals, which enables the Bank to timely approve and implement non-standard projects. 27.6% 19.5% 16.6% 9.4% 9.1% 7.3% 3.5% 7.0% 2) Due to high capital adequacy and a liquidity cushion as compared to the deficit experienced by the sector in general the Bank is capable of funding quality assets with the margin exceeding the market average. The Bank’s strategy in Corporate Banking is focused on the development of long-term relationships with the clients that have an experience of cooperation throughout crises times and whose businesses are resistant to uncertainties and stresses, and with the shareholders that have an impeccable reputation and are ready to be materially liable for their business. 36 www.expobank.ru 37 Expobank 2014 2 ANNUAL REPORT Startegic Report Regional Policy M&A Assets of Expobank CZ a.s. of Regional Policy 750 EUR MLN Assets of Expobank CZ a.s. make EUR 750 mln, capital — to EUR 94 mln, its credit portfolio — EUR 510 mln. Expobank LLC owns 19.8% of the voting shares in this bank. In September 2014 Expobank successfully closed the deal on acquisition of 100% shares in Czech LBBW Bank CZ a.s. from Landesbank Baden-Württemberg. In 2014 rebranding of the acquired entity was completed, with the new name of Expobank CZ a.s. Expobank LLC owns 19.8% of the voting shares in Expobank CZ a.s. In September 2014 Expobank successfully closed the deal on acquisition of 100% shares in Czech LBBW Bank CZ a.s. from Landesbank Baden-Württemberg. In 2014 rebranding of the acquired entity was completed, with the name changed to Expobank CZ a.s. Expobank LLC owns 19.8% of the voting shares in Expobank CZ a.s. Expobank CZ a.s. is characterized by high capital adequacy (CAR 24.8%), good loan book quality (share of impaired loans in the portfolio is 3%), and also by a well-diversified asset structure and excess liquidity (share of liquid assets is 28%). Assets of Expobank CZ a.s. are equal to EUR 750 mln, capital — to EUR 94 mln, its credit portfolio — EUR 510 mln. Expobank CZ a.s. is focused on lending to medium corporate clients, offering banking services to German companies in the Czech Republic, export financing and servicing affluent private customers. As a result of this acquisition Expobank gained over 30 thousand active clients in Europe, an opportunity to service export and import transactions between Russia and the Czech Republic, and also a competence in working with German companies. Development through M&A’s is an important part of the Bank’s strategy. Expobank’s team is excellent at implementing such projects and monitors the market both in Russia and in other regions; while the Bank’s strong financial position and high profitability ensure its readiness to such transactions any time. As of 31 December 2015, the Bank is represented in: 5 FEDERAL DISTRICTS Central FD Siberian FD Northwestern FD Volga FD Ural FD In 2014, the Bank’s main task with regard to its implementation of the regional network development strategy was expansion of the territories where Expobank operates and enhancement of the branch network efficiency. The Bank successfully develops within its strategic business model and creates optimal conditions for its clients in response to the market challenges. (4 branches and 13 offices): Moscow Saint Petersburg Novosibirsk Kemerovo Krasnoyarsk Perm Yekaterinburg Surgut Universal Bank branches offer to private and corporate customers and clients a competitive product line that meets market needs in all regions where the Bank is present. For example, there are ‘Expobank Premier’ format offices in Moscow and Novosibirsk focused on VIP-clients who can avail of premium services. 2014 38 8 CITIES Assets Liabilities Central FD (without centralized business) 81% 65% Siberian FD 17% 24% Northwestern FD 1% 2% Ural FD 1% 7% Volga FD 0% 2% www.expobank.ru 39 Expobank 2014 3 ANNUAL REPORT Corporate Governance Accountability and Efficiency Corporate Governance Accountability and Efficiency One of the underlying principles of building an efficient corporate governance system is distinct allocation of competences among corporate governance bodies, with due control exercised. The underlying principles and procedures for the Bank corporate governance are stipulated by the Charter and Code of Corporate Conduct of the Bank. The current corporate governance system of the Bank includes various elements and mechanisms used to have shareholders’ rights exercised, to perform efficient internal control, and carry out interaction among the Bank’s managers, shareholders, Board of Directors and other stakeholders. The corporate governance system of the Bank includes: Shareholders of the Bank: Igor Kim Directors: 66.64 % German Tsoy 17.63% OJSC ‘AUTOBANN’ RBC 8.76% Kirill Nifontov 2.65% MORELAM HOLDINGS LIMITED 1.82% Yuri Koropachinsky Alexey Andreev completeness and reliability of the Bank’s financial statements; John McNaughton qualifications and independence of the external auditor, quality of its services; Kirill Nifontov 1.14% Member of the Board of Directors reliability and efficiency of the internal control system of the Bank; Oleg Kirillov 1.14% German Tsoy compliance with laws and regulations. Dmitry Ganushkin 0.02% Alexander Proshin 0.2% General Shareholders’ Meeting; Collective executive body — Management Committee; Sole executive body — Chairman of the Management Committee. Member of the Board of Directors Member of the Board of Directors Member of the Board of Directors Frank Wilhelm Schauff Member of the Board of Directors Management Committee: Kirill Nifontov Chairman of the Management Committee Board of Directors Board of Directors; Igor Kim Chairman of the Board of Directors The Audit Committee is a consultative and advisory body of the Board of Directors providing for presentation to the Board of Directors of the objective information on the following matters: The Board of Directors of the Bank consists of 6 members. Each member of the Board of Directors of the Bank has experience, knowledge, qualification and enjoys impeccable reputation required for performance of duties of a Board of Directors member and for organization of efficient operations of the whole Board of Directors to the benefit of the Bank and its shareholders. Committees of the Board of Directors To ensure efficient performance of the tasks set for the Bank, the Board of Directors has, by its resolution, set up Audit Committee of the Board of Directors. Audit Committee Frank Wilhelm Schauff — Chairman of the Committee; John McNaughton Ernst Bekker Deputy Chairman of the Management Committee Dmitry Ganushkin Deputy Chairman of the Management Committee Oleg Novolodsky Deputy Chairman of the Management Committee Olga Pugacheva Deputy Chairman of the Management Committee Alexey Sannikov Deputy Chairman of the Management Committee Alexey Fedotkin Deputy Chairman of the Management Committee 40 www.expobank.ru 41 Expobank 2014 3 ANNUAL REPORT Corporate Governance Risk Management Risk Management Risk acceptance is the essence of the financial business, and exposure to risk is a key condition of working in this area. The Bank’s Executive Team considers an efficient risk management system a basis of the Bank financial stability and key factor of its competitiveness determining the level of its profitability and shareholder value. The main objective of risk management is maximization of the long-term shareholder value of the Bank. The main risks accepted by the Bank when performing transactions are credit risk, market risk, liquidity risk, operational risk, legal risk and reputational risk. Credit risk means the probability of incurring by the Bank of financial losses resulting from the failure to perform, late performance or incomplete performance by counterparties of their obligations to the Bank. Credit policy of the Bank is aimed at creating a high quality credit portfolio and keeping bad debt at the level close to zero. The following key principles help to achieve this objective: The upper level limits (risk appetite of the Bank) are set according to the risk management strategy and credit policies approved by the Board of Directors and Management Committee. Limits for individual counterparties and groups of related counterparties, concentration limits, etc. are set depending on the amount and type of the limit by resolutions of the collective bodies (Board of Directors, Management Committee, credit committees) or authorized officials of the Bank. Statements on the risk level of the credit portfolio are regularly prepared by employees of Risk Management and are promptly communicated to the business units and Management of the Bank. 42 RUB BLN Main Operating results for 2014 Credit Policy of the Bank The Bank manages its credit risk individually in relation to each client group (corporate clients, small and medium businesses, individuals, financial institutions). 12.9 In 2014, the volume of the acquired claims to individuals increased from RUB 12.1 to 12.9 bln. Loss on the portfolio is equal to zero Credit Risk The Bank accepts credit risk in connection with lending transactions, as well as with other transactions characterized by credit risk. Acquired claims to individuals of The Bank extends credits only to those clients whose business it understands clearly and who have stable initial sources for credit repayment. The Bank does not lend to clients with excessive debt load and high risk exposure. When taking a decision on the credit issue the Bank establishes personal liability for its repayment. The Bank has approved credit policies on each type of lending: corporate business, small and medium enterprises, retail lending, financial markets. These policies define the priority client groups, product line, requirements to the lending process organization, and the total of the restrictions applied and credit risk limits. In 2014, to bring the risks management system in line with the statutory instruments of the Bank of Russia, Risks Management Strategy was approved in the Bank, changes were made to its organizational structure: Risks Management Service was set up, and its Head was appointed. As part of ongoing activities on enhancement of risk management processes the following measures were implemented during the reporting period: Credit Risk Analysis The major part of the credit portfolio of the Bank has been formed as the result of corporate lending transactions and purchase of retail credit portfolios. In 2014, the volume of the acquired claims to individuals increased from RUB 12.1 to 12.9 bln. Throughout the reporting period the Bank has maintained the share of NPL’s in the purchased portfolios at zero level due to application of risk mitigation instruments provided for in the course of structuring portfolio purchase transactions. High assets quality is of top priority for the Bank. Thus lending in a volatile economic environment is done with the use of conservative criteria. The corporate credit portfolio of the Bank shrank by 22.5% over the reporting period (from RUB 15.0 bln to RUB 11.6 bln). Despite reductions in the credit portfolio the volume of impaired corporate loans in it, as of 2014 year-end, decreased by RUB 306 mln, or by 32,8% (from 6.2% of the corporate credit book to 5.4%). testing of ‘Action Plan Ensuring Business Continuity and/or Business Recovery in Expobank LLC in Case of Abnormal Situations and Emergencies’ and its subsequent update and fine-tuning; validation of the applied risk level assessment models (rating models, VaR models); updating of the risk management methodology; testing of the Bank employees’ skills related to the risk management methodology. www.expobank.ru 43 Expobank 2014 3 ANNUAL REPORT Corporate Governance Risk Management Market Risk Liquidity Risk Operational Risk Market risk means the probability of incurring by the Bank of financial losses due to changes in market prices for financial instruments, including exchange rates and interest rates. Market risk comprises pricing, currency and interest risks. Liquidity risk means the probability of incurring by the Bank of financial losses due to its inability to secure timely performance of its financial obligations in full and with minimum expenses. Operational risk means a probability of incurring by the Bank of direct and indirect financial losses due to: Market risks arises on open positions related to equity, debt, currency and interest financial instruments exposed to influence of general and specific changes in the market environment. The liquidity risk arises from mismatch of asset and liability maturities. any inconsistency between the internal business processes and nature and scale of the Bank activity; The Bank manages its liquidity risk on the centralized basis: violation by Bank employees or any other persons of the internal regulations of the Bank and laws of the Russian Federation (due to the lack of competence, unintentional or intentional actions or omissions); The Bank manages its market risk on the centralized basis: risk identification, assessment and control are effected by employees of Risk Management; decisions in market risk management, including setting risk limits, are taken by the Assets and Liabilities Committee; management of open positions in financial instruments exposed to market risk is effected by Treasury. The Bank opens positions in the financial markets to develop its client business and to manage liquidity. The Bank does not open own speculative positions in the financial markets without consent of the Board of Directors. strategic management is effected by the Assets and Liabilities Committee; operational management is effected by Treasury. The Bank uses the following instruments for liquidity risk management: maintenance of the assets and liabilities structure balanced in terms of their maturity; diversification of the financing sources, focus on the stable client liabilities; creation of the liquidity cushion consisting of highly liquid financial instruments with low credit risk; stress testing of the liquidity risk and development of action plans in case of the liquidity crisis occurrence; forecasting of receipts and payments, keeping a payment position. 44 disproportion (inadequacy) of functional capabilities (characteristics) of the information, technological and other systems applied by the Bank or their failure (malfunction); impact of external factors; influence of the legal risk factors. The process of the Bank’s operating risk management includes the following stages: risk identification; risk assessment; risk monitoring; The Bank uses the following means of identification and assessment of its operational risks: identification of operational risks in the process of development/modification of the Bank’s products and processes; analysis of data on the losses incurred by the Bank as the result of the operational risk occurrence; independent assessment of operational risks by the Bank units. The Bank applies the following methods to reduce its exposure to operational risks: regulation, standardization and improvement of the Bank business processes; automation of bank technologies and information protection; organization of the internal control system; insurance of losses caused by operational risks occurrence. The Bank engages employees of all units of the Bank to manage its operational risk; operational risk management is coordinated by Risk Management. reduction of the risk exposure. www.expobank.ru 45 TIMELINESS Not to set oneself above everyone, but to be useful and loyal is a genuine goal worthy of any effort. To do good, become part of people’s life, that of a city and country — these are the values Expobank has always sought to share. In order to remain up to the mark, every day we have to offer to the business and private customers what they expect from a modern dynamic bank: cutting edge technologies, up-to-date tariffs, prompt service. To work in tune with the pace of today’s world, never growing complacent, and to move ahead — these are the tasks crucial to us at all times. Riga Radio and TV Tower Ostankino Tower Žižkov Television Tower Being 368.5 m tall, it is the tallest TV tower in the European Union. Its construction and assembly continued from 1979 to 1986. The tower is built on Zaķusala island in the middle of the Daugava river. There is an observation platform at 99 meters from which most of the city and surroundings and the Gulf of Riga can be seen in good weather. Standing 540 meters tall, it is the fourth tallest television tower in the world and the tallest free standing structure in Europe. It was under construction between 1960 and 1967. Ostankino Tower is one of the main architectural symbols of Moscow. Today, Ostankino’s broadcast TV and radio transmitters cover a territory inhabited by over 15 million people. Springing up above the ground 216 meters, Žižkov Tower is a member of the World Federation of Great Towers. It was built between 1985 and 1992. Apart from radio broadcasting equipment, the tower houses a meteorological station, a restaurant, a café and three viewing platforms. In 2000, in commemoration of Prague being announced the European Capital of Culture, sculpturer David Černý decorated the tower with cast-iron figures of crawling babies. Riga, Latvia Moscow, Russia Prague, the Czech Republic Expobank 2014 3 ANNUAL REPORT Corporate Governance Information Openness and Transparency Information Openness and Transparency Reputation of the Bank is the key intangible asset which is the linchpin of trust of our Clients and Partners. Communication policy of the Bank is part and parcel of doing modern and successful business. This activity is aimed at creating a positive image of the Bank in the eyes of society. We are sure that — especially in contemporary environment — this key intangible asset is the linchpin of trust of our clients and partners. Social Policy and HR Management Information Openness 482 Committed to the principles of information transparency, the Bank is always open to active dialogue with mass media. Throughout the year we promptly provided journalists with the most updated information about the Bank’s activities and answered questions posed to us. Speakers of the Bank covered the topics related to the banking market, shared their expert and analytical commentary, did their best in explaining to the audiences of newspapers, magazines, radio and TV programs all subtleties and specific features of the banking services market, and also the challenging environment in the financial markets and banking sector. people were employed in the Bank as of 31 December 2014 Attrition rate of 5% in 2014 The key factors to the Bank’s success in social policy are employees’ high professional skills, opportunities for revealing their talents and capabilities The Bank is characterized by stability of its staff composition and low attrition rate The Management of the Bank sticks to the principle that the Bank’s success depends entirely on the people working for it. Our employees are the ‘human capital’ due to which, to a great extent, efficiency and shareholder value of Expobank grow. It is the Bank team members who create additional shareholder value for the Bank’s business by their efficient and creative work. Employees’ high professional skills, opportunities for revealing their talents and capabilities, an ability to use them for the benefit of the bank and the employees themselves — these are the key factors to the Bank’s success in social policy and human resources management. The Bank is characterized by stability of its staff composition while the attrition rate is low (5%). Headcount as of 31 December 2014 was 482 people. Headcount Dynamics in 2012–2014 (people) 400 206 358 151 276 168 306 154 328 350 300 250 200 150 100 50 0 2011 Regional network 48 www.expobank.ru 2012 2013 2014 Parent bank 49 Expobank 2014 3 ANNUAL REPORT Corporate Governance Information Openness and Transparency Vacancy Closure Structure (%) Headcount Structure in 2014 (people) 450 36 62 49 55 191 171 49 82 65 30 104 97 39 62 31 58 176 108 39 66 26 Line positions 49 196 106 Key positions Students 9% 60% 31% 400 350 300 250 200 150 100 50 0 Male Female 2011 45 y.o. and older Male Female Male 2012 Female 2013 Male Female 2014 30–45 y.o.Under 30 y.o. The Bank has introduced a flat organizational structure that enables it to resolve all operational matters of daily activities at the horizontal level. Personnel Selection and Adaptation Active development of the Bank, growth of volumes and diversification of businesses require a regular influx of highly-skilled professionals to the Company who bring in new experience, state-of-the art knowledge, advanced technologies. Banking business, principally, is an intellectual business. That is why it is the development of the company’s intellect that comes first today, while the value of any company is its people. To create a team of high profile and professional fellow-thinkers ready to solve any challenging tasks, able to take advantage of the market environment, the Bank implements a complex approach to recruitment of skilled employees: planning of staff selection, with strategic goals and operational tasks taken into account; In a accordance with this approach, during 2014 the Bank recruited high-skilled team members. Expobank has been developing an active cooperation with Russian institutions of higher learning that train professionals in banking and finance. The major goal of cooperation with universities and colleges is to form with the potential candidates a concept of the Bank as of one of the best employers and of a company that is ready to engage graduates and build up long-term partner relations with them. The number of students who had a professional placement in 2014 (as compared to 2013) increased by 41.4% and made 70 people, out of which 20 were later employed by Expobank LLC. 70 students had a professional placement in Expobank in 2014 The number of students who had a professional placement in 2014 (as compared to 2013) increased by 41.4% recruitment of candidates meeting the requirements of the Bank and position; creating and maintaining an image of an attractive employer bank; organization of professional placements for students of field-specific institutions of higher learning. 50 www.expobank.ru 51 Expobank 2014 3 ANNUAL REPORT Corporate Governance Information Openness and Transparency 58 employees of the Bank were awarded in 2014 As part of the corporate competition system implementation process, at the end of 2014, 58 most efficient employees were awarded for their high performance The motivation system in the Bank is transparent and easily understandable to each employee. It stipulates clear and transparent principles for setting target amounts of bonuses and calculation of their actual values based on KPI’s. Remuneration and Employee I ncentives Apart from material incentives, the Bank consistently develops a system of non-material incentives for individual and team performance results. Today the Bank applies a competitive remuneration system consisting of the fixed and variable components. The amount of the fixed component is determined on the basis of the labor market analysis for the region where the Bank operates whose results are used for regular employee-by-employee review of their income levels. The variable component is represented by the incentive system aimed at enhancement of performance results, focused on achievement of both individual and collective results, strengthening of material motivation of the Bank employees. The variable component depends on the performance efficiency of each employee, the level of accepted responsibility, the level of risks the Bank is exposed to as the result of their activities. As part of the corporate competition system implementation process, at the end of 2014, 58 most efficient employees were awarded for their high performance. Of them 12 employees and 3 subdivisions with the highest results received awards on the stage during the ceremony dedicated to the main corporate event of the year. Training and Development The bank implements programs on the employees’ development, their advanced training, expansion of their professional horizons on the regular basis. Development of intellectual environment is among top priorities in the Bank’s strategy. As part of the implemented complex program on personnel training and development for 2014, 178 employees (40%) successfully completed their training, with over 100 various courses, seminars, trainings organized for the team members contributing to the process. Also, to meet the regulator’s requirements, skills enhancement training was organized for 20 employees of the Bank. The Bank is focused on long-term partner relationships between the Bank and its team. Preparation of the managerial back-up out of the employees is based on a two-level model of formation of a talent pipeline, which contributes to the improvement of interaction within the team, to professional development and personal fulfillment of promising team members and promotes innovation. Following the strategic priorities implementation plan, ‘English Language School’ was opened for our employees to improve their English skills. In 2014 a system of distance learning began its operations in the Bank. This made possible to conduct wide-scale distance learning and staff assessment. Since the launch of DLS 348 people have already had their skills assessed. 52 www.expobank.ru 53 Expobank 2014 3 ANNUAL REPORT Corporate Governance Information Openness and Transparency Labor Safety Social Policy Expobank LLC takes a responsible approach in carrying out its duties on labor safety, considering this process not as employer’s additional expenses but as investment in human capital. Undoubtedly, value of human factor, of human resources is an important element of modern business. That is why labor safety and health protection of its team members is one of top priorities for the Bank in the organization of work processes. Activities of the Bank in labor safety are comprised of special assessments of working conditions, provision of individual employee categories with personal protective clothing and equipment and overalls, personnel health and safety trainings and trainings on safe working procedures, organization of medical examinations for employees at hiring stage and further throughout their work activities. A number of measures have been introduced in the Bank aimed at health promotion and ensuring proper rest and recreation of the employees, at support of parenthood and family, at protection against the risks of unfavorable events occurrence. The Bank does not only take care of its employees but also gives support to their families providing social benefits and guarantees. In 2014, over RUB 2,300,000 of the following social benefits were paid to the Bank employees: Birth of a child in an employee’s family First official marriage In 2014 Expobank completed the pro ject on special assessment of working conditions. During this assessment hazardous working conditions at work places were not identified. Employee’s coming of retirement age Death of an employee’s close relative Support for the employees parenting a disabled child Challenging life circumstances of an employee 2,300,000 In 2014, over RUB 2,300,000 of various social benefits were paid to the Bank employees Besides, in addition to the existing elements of the intracorporate employee social protection in 2014, those employees who had worked in the Bank for at least 1 year had an opportunity to choose a specific social benefit: either a private health insurance policy or a compensation for a fitness center season pass. Corporate Culture One of the important tasks of HR management policies in 2014 was enhancement and promotion of corporate culture. Corporate culture manifests itself in a positive image of the Bank within the team, in the high level of employee loyalty, in the unified employees and in the strong team spirit. In 2014 the Bank continued developing channels of interaction with its team members. The key information channels for employees were email newsletters containing the news of the Bank and banking sector, information about events held in the Bank, about achievements of our team members and successes of our football team. In 2014, the Bank launched its corporate newsletter ‘Express’, whose every issue contains both businesses’ news, official information and articles and notes on various creative projects, about the life of the Bank team members outside office and other interesting facts. сотрудников Банка были отмечены в 2014 году 54 www.expobank.ru 55 Expobank 2014 3 ANNUAL REPORT Corporate Governance Information Openness and Transparency To assess the level of employee loyalty and satisfaction, the Bank regularly (every six months) holds employee opinion surveys via its intranet portal to obtain feedback from its team members. Survey results prove that employee loyalty and satisfaction are quite high. This signifies that all events organized and held by the employer to improve employee loyalty are efficient and yield planned results. Charity Corporate events, as a common cause, bring people together. They provide a unique opportunity to meet colleagues again, to see them in a casual environment. That is why organization of corporate festivals, football tournaments and creativity contests for Expobank employees has grown into a good tradition. In 2014 Charity Committee was set up in the Bank. In 2014 Expobank celebrated its 20th anniversary. The jubilee festive events were held in a sports manner, in the open air, and included team events and creativity competitions. Undoubtedly, the most important corporate event for the Bank team members in 2014 was a jointly organized New Year Party in Riga attended by employees of Expobank and its partner banks from Latvia and the Czech Republic. Expobank, as a socially responsible company, has a proactive attitude and takes part in the development and support of charity programs. It is this way that we can contribute to and have a positive impact on the resolution of the key social issues of our society. Two major lines in charity work of the Bank in 2014 were: Assistance to the children’s home in the settlement of Baryshevo (Novosibirsk region) Support to the children’s football team ‘Metallist’ in the town of Korolev (Moscow region). In 2014, Expobank renovated the gymnasium of the children’s home in Baryshevo which earlier could not be used because of exceptionally neglected condition. In 2014, Expobank gave new training uniforms and backpacks to young footballers from Korolev. Charity aid of Expobank is targeted and socially focused. The principles of our activities are tangible results, propaganda and promotion of healthy lifestyles. The Bank welcomes readiness of its team members to use their personal time and their skills for participation in the charity events on a voluntary basis. Tasks for 2015 Formation of favorable business environment, incentives to enhance performance, investment in people — these matters have always been of primary importance for the Bank. For 2015, improvements in adaption processes for newcomers are planned, as well as enhancement of corporate culture in the Bank, to implement which the following tasks are set: Internal communication rules to be formulated; Code of Corporate Conduct to be introduced; Effort on cascading corporate values through line managers to be intensified; Corporate traditions within subdivisions to be developed. 56 www.expobank.ru 57 Karlštejn Castle Turaida Castle The castle was founded in 1348 by Charles IV, Holy Roman Emperor-elect and King of Bohemia, as his summer residence and a place for safekeeping the Imperial Regalia. The castle was constructed following the design of Matthias of Arras as a gothic fortress but in the 16th century the royal apartments were renovated in the Renaissance style. The castle was erected on the slopes of a 72-meter limestone cliff above the Berounka river. Turaida Cstle was founded in 1214 and for five centuries it had been a residence of Riga bishops and an estate of the Baltic nobility. After the fire of 1776 the castle grew dilapidated but its romantic ruins still attracted travelers for quite a long time. Reconstruction of the monument began only in 1953. At present, the castle is open to the public but archeological studies and restoration works still continue. 28 km from Prague, the Czech Republic Sigulda, Latvia PREMIUM FEEL Modern banking is affordable by nature: an ideal bank should make it comfortable for each client including the most demanding ones, because an ideal bank should think of the needs of everyone. Expobank creates products affordable to all and at the same time develops premium banking programs. Expoabnk Premier means premium products and services and also a unique privileges program for clients. Royal service remains in demand at all times. Kolomenskoye Palace A magnificent wooden palace with emerald-green domes and turrets was constructed in the 17th century at the order of the Tsar Alexey Mikhailovich. The glorious interior décor of the country palace unfailingly was admired by foreign guests. But in the second half of the 18th century the wooden structure fell into disrepair and was demolished. In 2010 the Kolomenskoye Palace was rebuilt according to the preserved model. Moscow, Russia Expobank 2014 4 ANNUAL REPORT Financial Statements Independent Auditors’ Report § Financial Statements Independent Auditors’ Report Ernst & Young LLC Sadovnicheskaya Nab., 77, bld. 1 Moscow, 115035, Russia To the Shareholders and Board of Directors of Expobank LLC Report on the financial statements We have audited the accompanying financial statements of Expobank LLC (the Bank), which comprise the statement of financial position as at 31 December 2014, and the statement of comprehensive income, statement of changes in equity and cash flow statement for the year then ended, and a summary of significant accounting policies and other explanatory information. Management’s responsibility for the financial statements The Bank’s management is responsible for the preparation and fair presentation of these financial statements in accordance with International Financial Reporting Standards, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Tel: +7 (495) 705 9700, +7 (495) 755 9700 Fax: +7 (495) 755 9701 www.ey.com/ru Auditors’ responsibility Opinion About the audited entity Our responsibility is to express an opinion on these financial statements based on our audit. In our opinion, the financial statements present fairly, in all material respects, the financial position of the Bank as at 31 December 2014, and its financial performance and its cash flows for the year then ended in accordance with International Financial Reporting Standards. Name: Expobank LLC We have conducted our audit in accordance with the Federal Standards on Auditing effective in the Russian Federation and International Standards on Auditing. These standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the management, as well as evaluating the overall presentation of the financial statements. An entry to Unified State Register of Legal Entities was made on 5 November 2002, with Principal State Registration Number 1027739504760 assigned. Located at: 29 Kalanchevskaya Street, bldg 2, Moscow, Russia 107078 About the auditor Name: Ernst and Young LLC A.V. Sorokin Partner Ernst and Young LLC 29 April 2014 An entry to Unified State Register of Legal Entities was made on 5 December 2002, with Principal State Registration Number 1027739707203 assigned. Located at: 77 Sadovnicheskaya Embankment, bldg 1, Moscow, Russia 115035 Ernst and Young LLC is a Member of Self-Regulated Auditors’ Organization Nonprofit Partnership ‘Auditors Chamber of Russia’ (SRO NP ACR). Ernst and Young LLC is included in the check copy of the Auditors and Audit Organizations We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Register under the entry main registration number 10201017420. A member firm of Ernst & Young Global Limited. 60 www.expobank.ru 61 Expobank 2014 4 ANNUAL REPORT Financial Statements Statement of Financial Position § Statement of Financial Position (in thousands of Russian rubles) Notes 31 December 2014 31 December 2013 Assets Cash and cash equivalents 6,808,070 7 320,511 248,140 6,993,522 — non-pledged trading securities — pledged trading securities sold under direct repurchase agreements Obligatory reserve with the CBR 31 December 2013 8 16 11,780,109 11,102,390 Amounts due to customers 17 31,259,071 26,135,998 8,065,424 Debt securities issued 19 1,601,904 2,290,773 4,702,545 3,107,958 Deferred tax liabilities 25 19,172 — 2,290,977 4,957,466 Other liabilities 18 333,247 306,744 Total liabilities 44,993,503 39,835,905 10,413,412 10,413,412 548,256 548,256 (1,649,137) (3,204,088) (2,950,000) — Unrealized gains on revaluation of available-for-sale financial assets 117,805 — Revaluation reserve for property and equipment 454,299 424,490 6,934,635 8,182,070 51,928,138 48,017,975 9 2,884,343 1,085,545 Loans to customers 10 26,472,193 27,803,096 Finance lease receivables 11 400,932 1,443,367 Investment securities available for sale, including: 12 1,070,779 288,865 Share capital 1,070,779 106,958 Share premium — 181,907 3,764,762 — 326,834 — 3,437,928 — 2,435 20,482 — non-pledged available-for-sale securities — pledged available-for-sale securities sold under direct repurchase agreements 12 — non-pledged held-to-maturity securities — pledged held-to-maturity securities sold under direct repurchase agreements Prepayment for current income tax liabilities Deferred tax assets 25 — 419,195 Intangible assets 14 40,573 81,584 Property and equipment 13 1,618,220 1,638,582 Other assets 15 186,025 115,625 51,928,138 48,017,975 Total assets 31 December 2014 Amounts due to other banks Amounts due from other banks Investment securities held to maturity, including: Notes Liabilities 8,173,843 Trading securities, including: (in thousands of Russian rubles) Equity 20 Accumulated loss Dividends paid Total equity Total liabilities and equity 20 Signed on behalf of the Management Committee on 29 April 2015 K.V. NifontovG.M. Ulanova Chairman of the Management Committee Chief Accountant 62 www.expobank.ru 63 Expobank 2014 4 ANNUAL REPORT Financial Statements Statement of Comprehensive Income § Statement of Comprehensive Income (in thousands of Russian rubles) Notes 2014 2013 (in thousands of Russian rubles) Interest income 21 5,183,600 4,130,556* Interest expense 21 (2,539,681) (1,973,219)* 2,643,919 2,157,337 (66,871) (633,059) 2,577,048 1,524,278 Net interest income Allowance for impairment of loans to customers and finance lease receivables 10, 11 Net interest income after allowance for loan impairment Notes Profit before tax (Income tax) / income tax benefit 25 Net profit after tax Loss on discontinued operations, net of income tax 33 Profit for the year 2014 2013 2,039,482 1,480,980 (435,044) (364,705) 1,604,438 1,116,275 (49,487) — 1,554,951 1,116,275 117,805 1,039 Other comprehensive (loss)/income: Fee and commission income 22 385,240 614,449 Fee and commission expense 22 (84,056) (159,040) (319,402) (289) Losses net of gains from derivative financial instruments (61,301) (782) Gains less losses from foreign currencies 734,033 15,943 (1,423,275) 228,922 Revaluation of property and equipment 13 37,261 118,459 — (22,204) Income tax recognized directly in other comprehensive income 25 (7,452) (23,692) 147,614 95,806 1,702,565 1,212,081 Losses net of gains from trading securities (Losses net of gains) / gains less losses from foreign currency translation Losses on sale of loans and advances to customers and other banks 33 10, 11 Gains less losses on sale of investment securities available for sale 33 1,302,886 7,647 Other operating income 23 159,591 1,255,523 15, 18 (39,613) (61,920) Other impairment and provisions Administrative and other operating expenses 24 (1,510,522) (1,921,547) Excess of acquirees' net assets over cost of investments 33 874,824 — Disposal of subsidiaries 33 (555,971) — 64 Other comprehensive income to be reclassified to profit or loss in subsequent periods: Unrealized gains on investment securities available for sale, net of tax Other comprehensive income not to be reclassified to profit or loss in subsequent periods: Other comprehensive income for the year Total comprehensive income for the year www.expobank.ru 65 Expobank 2014 4 ANNUAL REPORT Financial Statements Statement of Cash Flows Total equity Non-controlling interests Equity attributable to owners of the Bank Dividends to shareholders of the Bank Accumulated loss Revaluation reserve for property and equipment Statement of Cash Flows 10,319,835 407,623 Profit for the year — — Other comprehensive income for the year (1,039) 329,723(4,320,363) — 1,039 Total comprehensive income for the year — 20 — 93,577 140,633 1,039 94,767 — 94,767 1,116,275 1,116,275 — 95,806 — 1,212,081 — 1,116,275 — 95,806 — 1,212,081 — 424,490(3,204,088) — 8,182,070 — 8,182,070 Profit for the year — — 1,554,951 — 1,554,951 — — — Balance at 31 Decem10,413,412 548,256 ber 2013 — — — 1,116,275 6,735,779 234,210 6,969,989 — — 1,554,951 234,210 (234,210) — 117,805 29,809 — — 147,614 — 147,614 20 Balance at 31 December 2014 — — 117,805 — — — 10,413,412 548,256 29,809 1,554,951 — — 1,702,565 — 1,702,565 — (2,950,000) (2,950,000) — (2,950,000) 117,805 454,299(1,649,137) (2,950,000) 6,934,635 2013 4,080,595 (2,594,084) (2,239,641) Fees and commissions received 385,240 798,938 Fees and commissions paid (84,056) (159,040) (319,402) (289) 734,033 15,943 Proceeds from sale of loans to customers and finance lease receivables 55,101 887,631 Other operating income received 96,500 1,268,314 (1,417,406) (1,635,523) (15,533) (21,221) 2,088,738 2,995,707 (72,371) 49,474 Net decrease/(increase) in trading securities 1,099,346 (2,809,589) Net decrease/(increase) in amounts due from other banks 3,397,280 (199,374) Net decrease/(increase) in loans and advances to customers 3,145,409 (13,934,205) (18,262) 366,888 (3,148,396) 1,085,085 228,086 5,241,113 (1,388,624) 486,144 (257,272) (726,097) 5,073,934 (7,444,854) Administrative and other operating expenses paid Income tax paid Cash flows from operating activities before changes in operating assets and liabilities Net (increase)/decrease in mandatory cash balances with central banks Net (increase)/decrease in other financial and non-financial assets Net increase/(decrease) in amounts due to other banks Net increase/(decrease) in amounts due to customers Net (decrease)/increase in other financial and non-financial liabilities Net cash from / (used in) operating activities Total comprehensive income for the year 2014 5,248,345 Net (decrease)/increase in debt securities issued Other comprehensive income for the year 66 Interest received Losses from trading securities — Notes Cash flows from operating activities Interest paid — Dividends to shareholders of the Bank (in thousands of Russian rubles) Gains from dealing in foreign currencies Balance at 1 January 2013 Merger of a subsidiary Unrealized gains on revaluation of available-forsale financial assets Share premium (in thousands of Russian rubles) Share capital Notes Statement of Changes in Equity § — 6,934,635 www.expobank.ru 67 Экспобанк Expobank 2014 5 ANNUAL REPORT General Addresses / Contacts General Addresses / Contacts (in thousands of Russian rubles) Notes 2014 2013 1| Moscow “Business Center “Kalanchevsky” Subsidiary Office Cash flows from investing activities Acquisition of subsidiaries, net of cash acquired 33 3,553,798 128,312 Proceeds from disposal of a subsidiary, net of cash disposed 33 (8,181,488) — (3,124,657) (101,819) Purchase of investment securities available for sale Proceeds from sale of investment securities available for sale 33 Proceeds from redemption of investment securities available for sale Purchase of property and equipment 13 Proceeds from sale of property and equipment Purchase of intangible assets 14 Net cash (used in) / from investing activities 4,001,788 784,277 106,958 — (30,483) (17,778) 17,370 22,706 (8,980) (14,522) (3,665,694) 801,176 Cash flows from financing activities Dividends paid to shareholders of the Bank 20 (2,950,000) — Bonds issued that were purchased by the Bank for subsequent resale 19 (223,095) — Proceeds from bonds issued in the domestic market Net cash (used in) / from financing activities Net (decrease)/increase in cash and cash equivalents — 1,500,000 (3,173,095) 1,500,000 1,365,773 (4,579,220) Cash and cash equivalents, beginning 7 6,808,070 11,387,290 Cash and cash equivalents, ending 7 8,173,843 6,808,070 Branch Manager: Elena Pokidysheva Address: Moscow, ul. Kalanchevskaya, 29, blg. 2 Working hours: Individuals: Monday — Friday: 09:00 — 20:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Thursday: 09:30 — 16:00 Friday: 09:30 — 16:45 Lunch break: none Saturday, Sunday: closed Cash service for Legal entities: Monday — Thursday: 09:30 — 17:00 Friday: 09:30 — 16:00 Lunch break: none Saturday, Sunday: closed Cash service for Individuals: Monday — Friday: 09:00 — 20:00 Lunch break: none Saturday, Sunday: closed Telephones: Legal entities: +7(495) 231-22-83, 8 (800) 500-07-70, 8 (495) 231-11-11 8 (495) 228-31-31, ext. 1010 2| Moscow “Business Center “Malay Dmitrovka” Subsidiary Office Branch Manager: Vera Ermakova Address: 127006, Moscow, ul. Malaya Dmitrovka, 20 Working hours: Private banking — Expobank Premier: Monday — Thursday: 09:30 — 19:00 Friday: 9:30 — 18:00 Lunch break: none Saturday, Sunday: closed Cash service for Individuals: Monday — Thursday: 10:00 — 19:00 Friday: 10:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Thursday: 09:00 — 18:00 Friday: 09:30 — 17:00 Lunch break: none Saturday, Sunday: closed Cash service for Legal entities: Monday — Thursday: 09:30 — 17:00 Friday: 09:30 — 16:00 Lunch break: none Saturday, Sunday: closed Telephones: +7 (495) 231-11-59 3| Moscow “Na Valovoy” Subsidiary Office Branch Manager: Maxim. Khudyakov Address: 115054, Moscow, ul. Valovaya, 6 Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Saturday, Sunday: closed Cash service for Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: 14:15 — 15:00 Saturday, Sunday: closed Cash service for Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: 14:15 — 15:00 Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 1020 4| Moscow “Na Bolshoy Yakimanke” Subsidiary Office Branch Manager: Dmitry Zagorsky Address: 119180, Moscow, ul. Bolshaya Yakimanka, 23 Working hours: Individuals and Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: 13:00-14:00 Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 17:30 Lunch break: 13:00-14:00 Saturday, Sunday: closed Telephones: +7 (495) 213-19-94 68 www.expobank.ru 69 Expobank 2014 5 ANNUAL REPORT General Addresses / Contacts 5| Branch Yekaterinburg Branch Manager: Vadim Golofast Address: 620026, Sverdlovsk region, Yekaterinburg, ul. Rozy Luxemburg, 49 Cash service: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 1080 Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: 12:45 — 13:30 Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 3010 7| Surgut “Na Lenina” Operational Office Branch Manager: Elizaveta Nikolaeva Address: 628426, Tyumen region, Khanty-Mansiisk Autonomous District — Yugra, Surgut, pr. Lenina, 66 Working hours: Individuals: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: 13:00 — 13:45 Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 1090 6| Surgut “Surgutsky” Operational Office 8| Branch in Saint Petersburg Branch Manager: Svetlana Ivanova Branch Manager: Pavel Galan Address: 628403, Tyumen region, Khanty-Mansiisk Autonomous District — Yugra, Surgut, district 33, ul. 30 let Pobedy, 41 Working hours: Individuals: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Thursday: 09:00 — 16:30 Friday: 09:00 — 16:15 Lunch break: none Saturday, Sunday: closed 70 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 1050 9| Branch in Perm Branch Manager: Natalia Melnik Address: Working hours: Individuals: Telephones: Address: 196084, Saint Petersburg, Moskovsky prospect, 74, bldg. A, office 3H Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed 614000, Perm, ul. Pushkina, 84 Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 18:00 Lunch break: 13:00 — 13:45 Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 2010 11| Novosibirsk “Akademichesky” Subsidiary Office Branch Manager: Larisa Deeva Address: 630090, Novosibirsk, pr-kt Akademika Koptyuga, 15 Working hours: Individuals: Monday — Friday: 09:00 — 19:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:30 — 17:00 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 19:00 Lunch break: none Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7(495) 228-31-31, ext. 2020 13| Krasnoyarsk “Tsentralny” Operational Office Working hours: 15| Krasnoyarsk “Na Parizhskoy Kommuny” Operational Office Individuals: Branch Manager: Ekaterina Vlassova Address: 660021, Krasnoyarsk, ul. Gorkogo, 3k Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: 13:00 — 13:30 Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 2040 10| Branch in Novosibirsk Branch Manager: Anna Bogdanova Branch Manager: Andrey Morozov Address: Address: Branch Manager: Natalia Khromova Working hours: Individuals: Monday — Friday: 09:00 — 19:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 19:00 Lunch break: none Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 2030 Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 1070 www.expobank.ru Address: 660049, Krasnoyarsk, ul. Parizhskoy Kommuny, 33 Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 18:00 Lunch break: 14:00 — 14:30 Saturday, Sunday: closed Telephones: 14| Krasnoyarsk “Na Svobodnom” Operational Office 650000, Kemerovo, Central district, ul. Krasnaya, 4, office 48 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 2070 Branch Manager: Andrey Pushkarev 12| Kemerovo “Kuzbassky” Operational Office 630099, Novosibirsk, Krasny prospect, 25 Telephones: Address: 660028, Krasnoyarsk, ul. Novosibirskaya, 48 Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Cash service: Monday — Friday: 09:00 — 18:00 Lunch break: 13:00 — 13:30 Saturday, Sunday: closed 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 2050 16| Krasnoyarsk “Na Vzletke” Operational Office Branch Manager: Kseniya Vekovenko Address: 660077, Krasnoyarsk, ul. 78 Dobrovolcheskoy brigady, 14, bldg. A Working hours: Individuals: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: none Saturday, Sunday: closed 71 Expobank 2014 ANNUAL REPORT Cash service: 18| Branch in Krasnodar 19| Branch in Yakutsk Branch Manager: Alexander Tolpygin Branch Manager: Evgeny Menyaylov Address: Address: Working hours: Working hours: Individuals: Individuals: Legal entities: Legal entities: Individuals: Cash service: Cash service for Individuals: Legal entities: Telephones: Cash service for Legal entities: Monday — Friday: 09:00 — 18:00 Lunch break: 13:00 — 13:30 Saturday, Sunday: closed Telephones: 8 (800) 500-07-70, +7 (495) 231-11-11 +7 (495) 228-31-31, ext. 2080 17| Novokuznetsk “Novokuznetsk” Operational Office Branch Manager: Lyudmila Chernyak Address: 654007, Kemerovo region, Novokuznetsk, Central District, prosp. N.S. Ermakova, 9A Working hours: Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Monday — Thursday: 09:00 — 18:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closed Cash service: 350001, Krasnoвфк, Karasunsky District, ul. Shevchenko, 134/1 Monday — Thursday: 09:00 — 18:00 Friday: 09:00-16:45 Lunch break: none Saturday, Sunday: closed Monday — Thursday: 09:00 — 18:00 Friday: 09:00-16:45 Lunch break: none Saturday, Sunday: closed Monday — Thursday: 09:00 — 17:30 Friday: 09:00-16:15 Lunch break: 12:45 — 13:30 Saturday, Sunday: closed +7 (861) 214-32-77 677999, the Sakha (Yakutia) Republic, Yakutsk, prosp. Lenina, 24 Monday — Thursday: 09:00 — 17:00 Friday: 09:00-16:45 Lunch break: none Saturday, Sunday: closed Monday — Thursday: 09:00 — 16:00 Friday: 09:30 — 16:00 Lunch break: none Saturday, Sunday: closed Monday — Thursday: 09:15 — 17:00 Friday: 09:00 — 16:45 Lunch break: none Saturday, Sunday: closedv Monday — Friday: 09:00 — 16:00 Lunch break: none Saturday, Sunday: closed Telephones: +7 (4112) 23-40-04 Monday — Thursday: 09:00 — 17:30 Friday: 09:00 — 16:15 Lunch break: 12:45 — 13:30 Saturday, Sunday: closed Telephones: Data as of 01 July 2015 72 ©Design by YellowDog +7 (3843) 91-09-23 www.expobank.ru