Canadians rank first in visits to U.S. with 37.2%, tops in spending at
June 20, 2013
Volume 41 Issue 23
C A N A D A ’ S
T R A V E L
T R A D E
P U B L I C A T I O N
Canadians rank ﬁrst in visits to U.S. with
37.2%, tops in spending at $26.1 billion
By Cindy Sosroutomo
LAS VEGAS — International Pow Wow
is the biggest celebration of U.S. tourism
and Canadians are an increasingly important part of the mix.
Canada posted record visitation to
the United States in 2012, with 22.7
million visitors (up 6.4% from 2011).
Canada delivered the largest inbound
travel market to the U.S. last year at
37.2% of 61.1 million international
visitors. A 4% increase is projected for
BACK TO PROFITS
25 57M VISIT ORLANDO
Transat is heading back to proﬁts
later this year, says CEO Eustache
Orlando is the most visited city in the
U.S. drawing 57 million in 2012
11 KOREAN AIR GOES DAILY
31 CRUISING UPDATE
Korean Air goes to daily service from
Vancouver, Toronto this month
The Duchess of Cambridge named
the new Royal Princess last week
2013, with a total growth of 24% expected from 2012-2017.
Canadians are also spending more
than anyone else, ranking ﬁrst at $26.1
billion or 15.5% of total international
And although all states beneﬁt
from Canadian travellers, there are a
few destinations that have proven to
be extremely popular. These include
New York, which leads with 17% of
Canadian visitors, and Florida, which
thanks to the high number of Canadian snowbirds in winter months
dominates in visitor nights (34%) and
Most Canadian visitors arrive from
Ontario (43%), followed by British Columbia (18%), and Quebec (17%). More
importantly, Ontario and British Columbia have a higher share of visitation
than their population at 39% and 13%,
A record number of delegates attended this year’s IPW (International
Pow Wow), which took place in Las
Vegas from June 8-12. The U.S. Travel
Association reported more than 6,000
delegates from over 70 countries,
1,300 exhibitor booths, 1,300 international and domestic buyers and nearly
500 media from around the world. It
was, according to president and CEO
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Roger Dow, the biggest IPW ever.
“IPW has experienced double-digit
growth over the last three years, and
literally billions of dollars in deals
are being signed this week with tour
operators that will bring more international visitors here,” he said. “After
a dip during the recession, America’s
travel industry is back with a bang.”
This spike in tourism is largely attributed to the creation of America’s
ﬁrst-ever global consumer brand.
Brand USA launched its ﬁrst oﬃcial
advertising and marketing campaign,
‘Land of Dreams’, in the spring of
2012, which was unveiled at last year’s
IPW in Los Angeles. The campaign,
which showcased the diversity of ex-
of 11% over the same period in 2010.
In Canada, 82% of survey respondents said they would consider visiting more U.S. destinations as a result
of the campaign and 75% found it to
be a “place to relax”.
As the largest U.S. travel trade show,
IPW hopes to continue this upswing
trend. Every major American city and
state tourism oﬃce attended this year’s
event, as well as major attractions, destinations, museums and amusement
parks across the country. IPW 2013 is
expected to generate over $3.5 billion
in future travel to the U.S., and tens of
millions in economic impact for host
city Las Vegas.
Check back for more updates
lion for the quarter compared with $1.2
billion in 2012, a decrease of $105.6
million, or 8.7%. The Corporation recorded an operating loss before amortization and depreciation of $1.2 million, compared with $26.2 million in
2012 and a net loss of $22.8 million
compared with $13.2 million in 2012.
For the quarter, the net loss includes a
non-realized charge (excluding taxes) of
$18.5 million that stems from the markto-market accounting of fuel-hedging
contracts, compared with a favourable
variance of $3.1 million in 2012.
ENDURE THE TEST OF TIME
“LITERALLY BILLIONS of dollars in deals are being
signed this week with tour operators that will bring more
international visitors here.”
TORONTO DEPARTURES . ONE WEEK . ALL INCLUSIVE
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periences available in the U.S. through
television spots, billboards and print
advertisements, was launched in key
markets like Canada, the U.K., Japan,
Brazil and South Korea.
Preliminary results of ‘Land of
Dreams’ indicated that these international eﬀorts have paid oﬀ. According to a report issued Aug. 21, 2012
by the Department of Commerce’s
Oﬃce of Travel and Tourism Industries (OTTI), international visitors
spent an estimated $82.2 billion on
U.S. travel and tourism-related goods
and services year to date, an increase
from IPW 2013. For photos from the
event, visit the ‘Photos’ section on
+ $290 Taxes
FOR FULL SELECTION OF HOTELS, VISIT WWW.SUNWING.CA
T h e D a y s Yo u
Transat heading back
to proﬁtability this
year — Eustache
MONTREAL — Transat A.T. Inc. is
heading back to proﬁtability this year
says Jean-Marc Eustache, President
and Chief Executive Oﬃcer, announcing a net loss of $22.8 million for the
second quarter ended April 30.
Transat posted revenues of $1.1 bil-
+ $357 Taxes
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“We reached our cost-reduction
targets, and despite a challenging winter selling prices were higher than last
year, hence the improvement in our
results. The summer is looking fairly
good and we expect to be back to profitability this year,” said Eustache.
The decrease in revenues is mainly
attributable to the Corporation’s decision to reduce capacity on its markets
(Sun, transatlantic and France), hence a
13.7% reduction in the number of travellers. Across all markets, selling prices
and margins were higher than in 2012.
Revenues of North American business units, which are generated by
sales in Canada and abroad, decreased
by $82.6 million (8.0%) compared
with the same period in 2012. For the
quarter, the capacity on Sun destinations was down 14% compared with
2012. Capacity on the transatlantic
market was down 24%. North American business units recorded an operating loss before amortization and depreciation of $0.6 million, compared
with $19.6 million in 2012.
Before restructuring charges, Transat
posted a margin before amortization
and depreciation of $4.5 million, compared with an operating loss before
amortization and depreciation of $19.6
million in 2012. The improvement in
margin is mainly attributable to higher
selling prices during the quarter, as
well as cost-reduction initiatives.
access to WestJet
CALGARY — Travelport, operating
the Apollo, Galileo and Worldspan
GDS systems, and WestJet, have made
4 Travelweek June 20, 2013
an early renewal of their long-term
full content agreement.
Through this agreement, WestJet’s
content, fare families and optional
services (including prepaid seats) will
be available to Travelport-connected
travel agents in Canada via Travelport
Smartpoint App, Travelport Agencia
and Travelport Universal Desktop.
For Travelport-connected agents in
the U.S., WestJet content will be available via Travelport Smartpoint App
and Travelport Universal Desktop.
Travelport Agencia is an advanced
web-based application that allows
agents to shop, book and modify WestJet’s full content and optional services
obtained through the WestJet Direct
API, along with global airline content
from the Apollo GDS. Agencia will
conform to all of WestJet’s display requirements, guaranteeing Agencia users continued access to WestJet’s Econo Fares and all other WestJet fares
and optional services.
The agreement balances WestJet’s
requirement for merchandising and
product diﬀerentiation with the agency’s need for eﬃcient processes and
full access to WestJet’s content and
services, said Travelport. Currently
WestJet and Travelport are targeting
Q4 of 2013 for deployment of WestJet’s API content which would include
prepaid seats and the ability to book
seats included in WestJet’s Plus Fare.
“We are delighted to reach a mutually beneﬁcial, full content agreement with WestJet,” said Dan Westbrook, Vice-President, Supplier
Development, Travelport. “We are
especially pleased to meet WestJet’s
display standards and oﬀer WestJet’s
full content and optional services
“WestJet is continually looking for
distribution solutions that provide
Patrick Dineen, Ext. 132, [email protected]
Kathryn Folliott, Ext. 128, [email protected]
Cindy Sosroutomo, Ext. 130, [email protected]
Lani Thorpe, Ext. 126, [email protected]
Web Application Developer
Antonio Carito, Ext. 134, [email protected]
Online & Production Coordinator
Michael Smith, Ext. 125, [email protected]
Business Development Manager
Sue Winiecki, Ext. 127, [email protected]
Business Development Manager
Annie Cicvaric, Ext. 131, [email protected]
Director of Special Projects
Michael McCreesh, Ext. 139, [email protected]
Director, Product Development
Toni DeFino, Ext. 136, tdeﬁ[email protected]
Denys Cruz, [email protected]
Marie Mercado, Ext. 121, [email protected]
Glen Harwood, Ext. 133, [email protected]
Gerald Kinasz, [email protected]
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Contents copyrighted 2013 by Concepts Travel
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means without expressed written permission
of the publisher is prohibited.
We acknowledge the ﬁnancial support of the
Government of Canada through the Canada
Periodical Fund of the Department of Canadian Heritage.
122 Parliament St.
Toronto, Ontario, Canada M5A 2Y8
Tel. (416) 365-1500 Fax (416) 365-1504
Toll free (855) 392-8820
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bookings only. Not combinable with any other oﬀers. Transportation taxes & related fees shown must be pre-paid. Applicable local taxes
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beneﬁts for travel-trade partners,
corporate travel buyers and WestJet,”
said Marshall Wilmot, Vice-President,
Product and Distribution, WestJet.
“Travelport is an important distribution partner for WestJet and we are
excited to continue working closely
together to promote merchandising
and ancillary sales opportunities.”
winter ﬂight options
out of Montreal
TORONTO — In response to a successful winter of sold out ﬂights and
with further enhancements to its
product portfolio, Sunwing is adding
capacity out of Montreal to the popular resort destinations of Punta Cana,
Varadero and Cancun and the Mayan
Riviera, with service up to twice daily.
Sunwing clients can now book
ﬂexible vacations ranging from two to
14 nights in duration. While the vast
majority of the additional ﬂights oﬀer
convenient day time service, value
seekers will appreciate the low pricing
on Sunwing’s overnight ﬂights.
“Thanks to the phenomenal
support of our travel agent partners,
we are experiencing exceptional
advanced sales for the winter season,”
said Sam Char, Executive Director at
Sunwing Vacations, adding, “we are
pleased be able to meet this strong
demand with more ﬂights and an
expanded product lineup featuring
new and exclusive resorts.”
Sunwing recently announced the
December 2013 openings of Memories
Splash Punta Cana featuring an
inclusive Water Park on-site, as well
as the Royalton White Sands Montego
Bay and Royalton Punta Cana Resort
& Casino, featuring inclusions such
as exclusive DreamBeds, free WiFi
throughout and reservation-free
Tryp Cayo Coco
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Prices are in CAD, per person, based on double occupancy and subject to change without notice. Space is subject to availability at time of booking. Rates based on lowest room category offered.
All departures are from Toronto on Cubana Airlines, Air Transat or Canjet and taxes of $273.91 must be added to the published rates. Refer to our 2012/2013 brochure for full terms and conditions.
6 Travelweek June 20, 2013
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Sunwing has also announced new
destinations, with direct service
from Montreal to the island of
Aruba and Ixtapa, Mexico, starting
in December of 2013.
TORONTO — Canada’s busiest airport, not surprisingly, is not the most
Toronto Pearson International
came out on top, based on a new poll
by FlightNetwork.com ranking the
nation’s worst airports.
This was the third year of the survey, which measures opinions about
airport improvements, pet peeves and
overall service in Canada’s ﬁve highest-traﬃc airports. While Pearson
was deemed ‘the worst’ by 71.3% of
respondents, it received very positive
responses for many enhancements
implemented over the past year.
The remainder of Canada’s highest-
Toronto Pearson International Airport
traﬃc airports placed less decisively in
the worst airports poll with Montreal’s
Pierre Elliot Trudeau Airport next at
12.8%, Vancouver International Airport (8.3%), Edmonton International
Airport (4.0%) and Calgary International Airport ranking ‘least’ worst
with 3.5% of the vote.
Many upgrades at Canada’s busi-
est airports this year sought to address the most-common pet peeves
of travellers. The FlightNetwork.com
poll identiﬁed long lines at checkin (40.4%), delays clearing security
(28.5%), long waits retrieving baggage (14.8%), lack of food and drink
options (11.1%) and lack of shopping
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June 20, 2013 Travelweek 7
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airport in Canada, it’s always going
to have the most complaints, but it’s
clear Pearson upped its game over
the past year.”
attendance record for
Conference & Trade
Show in Orlando
As part of a sponsored contest in Travelweek’s monthly magazine — Travel Professional:
USA Edition, Holiday House and FunSun Vacations are pleased to announce Kelly Kane the
winner. Kelly, a Marlin Travel (The Travel Centre) employee based out of Milton, ON, has
won a ﬁve-night vacation to Orlando. Included in this prize was airfare for two, ﬁve nights
accommodation in a three-bedroom vacation home, as well as a four-day car rental courtesy
of Dollar Car Rental.
New Pearson perks include the
addition of self-serve border clearance for Canadian citizens, along
with an influx of new dining options
and tabletop iPads for food orders
and flight-tracking. These advances,
ironically, led to Pearson also being
named ‘Most Improved’, with nearly
half of respondents (49.1%) appreciating its efforts.
Although Vancouver placed second in that category with 19.8%, its
new high-speed baggage system was
chosen as the best Canadian airport
improvement with 27.6% of votes.
“Pearson continues to enhance
the airport experience for Canadian
travellers,” said Naman Budhdeo,
CEO of FlightNetwork.com. “By virtue of being the busiest and largest
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10 Travelweek June 20, 2013
ORLANDO — Vacation.com hosted
over 1,300 travel agents, suppliers
and industry professionals last week
for its 15th International Conference
& Trade Show at the Walt Disney
World Dolphin Resort here.
The Canadian delegation was
about 150 strong for the conference
with a theme of ‘Rise and Shine’, encouraging agents to rise up above
the competition and shine above all
challenges. On the heels of Vacation.com’s historic 2012 Conference
onboard Royal Caribbean International’s Oasis of the Seas, Vacation.
com easily sold out space for this
week’s record-setting Conference,
which began Monday, June 11, and
ran through Saturday, June 15.
“We knew that by hosting our
Conference in Orlando — one of
the most popular destinations in
North America — we would sell out
quickly. This year is easily our largest Conference ever, which is particularly exciting as we celebrate our
15th anniversary hosting this annual
event and commemorate how far we
have come as an organization in that
time,” said Vacation.com Vice President Canada, Christine James.
“Just as the travel industry evolves
and grows, so does Vacation.com. In
the areas of membership, suppliers,
technology, training and marketing,
we continue to be innovative in our
approach to bridging the relationship
between our member agents and our
With more than 125 hours of
workshops — covering topics from
marketing and sales to Google and
social media — the week’s agenda
was packed with comprehensive
training. The 2013 Conference fea-
tured five general sessions, which
provided insights from industry
leaders on their secrets to success.
Two industry executive panels and
an expansive preferred supplier
trade show were also held.
Closing out the Conference on Friday night, Vacation.com announced
the winners of its 2013 POP Awards,
which honour the organization’s top
supplier partners and most successful
For more information, visit
Kyongbok Palace, Seoul, Korea
Korean Air goes to
daily service from
SEOUL — Korean Air is increasing
capacity for the summer months between Seoul and Canada.
Vancouver begins daily ﬂights to
Seoul/Incheon on June 20 and Toronto launches daily service June 24.
Both cities previously had ﬁve ﬂights
per week. Toronto ﬂights are on Boeing 777-200s and Vancouver features
Two Canadian agents
attend as Sandals
Grande Antigua hosts
CEO Adam Stewart.
The focal point of the Chairman’s
Royal Club retreat was a sales and
marketing round table discussion on
various topics aﬀecting the travel industry today, from best practices, to
feedback on current programs and
promotions and how Sandals Resorts
can continue to support their frontline partners.
Throughout each year, Sandals Resorts consistently rewards and educates its most loyal travel agents with
training sessions, booking incentives
and on-property fam trips across
Sandals Resorts, Beaches Resorts
and Grand Pineapple Beach Resort
locations in Jamaica, Antigua, Saint
Lucia, The Bahamas, Turks & Caicos
and soon Grenada.
Specialized travel agent programming includes the Certiﬁed Sandals
Specialist program, Preferred Sandals
Agency program and the Chairman’s
For more information on Sandals
Resorts travel agent programs, visit
sandals.com/tas or call your local
Business Development Manager or
Inside Sales at 1-800-545-8283.
ANTIGUA — Sandals Grande Antigua Resort & Spa recently hosted a
private retreat for 22 members of the
Chairman’s Royal Club, which consists
of the resort company’s most elite and
dedicated travel agents from across
Two Canadian members participated in the weekend retreat held earlier
this month: Lois Barbour of Travel
Time TPI, St. John’s, NL and Kathy
Kennedy of One Love Honeymoons,
Pointe Claire, QC.
Agents spent the long weekend
enjoying all of the Luxury Included
oﬀerings at the spectacular Sandals
Grande Antigua while also engaging
with senior executives from Sandals
Resorts International — including
Chairman Gordon ‘Butch’ Stewart and
June 20, 2013 Travelweek 11
Rewards for agents
with Rail Europe’s
TORONTO — Rail Europe Inc., the
largest distributor of European rail
products in North America, oﬀers
agents the chance to send clients on
Thalys high-speed trains with 20% oﬀ
First Class Thalys tickets.
Thalys bookings will not only provide clients with a ﬁrst-class European
experience, but agents can enjoy fast
rewards too. Simply enter coupon
code 20THALYS on each booking
from June 11 through June 25, 2013.
And for every booking of First Class
Thalys Tickets made through Rail Europe from June 11 through June 25,
agents will receive a $10 Amazon.com
Thalys First Class features a variety of seat options, free wireless
Internet and complimentary meals
for trips longer than 50 minutes.
The high-speed Thalys train provides direct links to 17 cities including Paris, Brussels, Amsterdam
and Cologne, making more than 50
roundtrips each day.
Prices begin at Can$56 for First Class
Thalys tickets and bookings can be
made within 90 days of the travel date.
Visit agent.raileurope.ca to book.
During PowWow last week Chris Thompson, President and CEO, Brand USA; Craig Canvin,
Vice President Commercial, TCNA; Elvi Cal, Vice President Product Development, TCNA; and
Roger Dow, President and CEO, U.S. Travel Association, see TCNA recognized.
U.S. Travel, Brand
Thomas Cook North
America at premier
Honors during IPW
LAS VEGAS — Thomas Cook North
America (TCNA) was recognized
for its contributions to the U.S. travel
and tourism industry at the inaugural
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Chairman’s Circle Honors event that
took place at The Venetian hotel here
Held during International PowWow
2013, this elite awards event honoured
the world’s highest volume tour operators and buyers of the U.S. travel
“The Chairman’s Circle Honors
provides a special opportunity to recognize the international companies
that are leading the way in driving
visitation to the U.S.,” said Roger Dow,
president and CEO of U.S. Travel.
TCNA sells packages and independent travel products primarily through its FunSun Vacations and
Holiday House brands. FunSun recently introduced ﬂexible non-risk
packages to various U.S. destinations,
including Florida, California, Las Vegas, New York and Hawaii, among others, and Holiday House features more
than 10,000 hotels options across the
country that can be booked on their
own or alongside air, attraction tickets
and car rentals.
According to Dean Moore, CEO
of TCNA, “our business has always
been a big supporter of the U.S. and
we recently strengthened that position when we revamped our busiContinued on page 24 ...
12 Travelweek June 20, 2013
SPOTLIGHT FAMILY TRAVEL
Stay, play and eat free deal for families
with IBEROSTAR Hotels & Resorts
by Kathryn Folliott
This summer and fall select IBEROSTAR Hotels & Resorts properties are
inviting one child to stay, eat and play
free when staying with their parents.
“IBEROSTAR is always thinking
of how to get the most of vacations
in their family-friendly hotels,” says
Mariela Zaldivar, Marketing Manager
Properties taking part include
IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR
Cozumel as well as IBEROSTAR Rose
Hall Beach in Jamaica. The promotion
runs through Dec. 22 with some restrictions. The deal also applies to the
D.R., except during some peak periods
of summer school holidays.
Cuba has always been a favourite for
Canadian families and at IBEROSTAR
Playa Alameda in Varadero, families
can have two kids staying, playing
and eating for free if sharing the room
with two parents, even in the middle
of the peak school period.
IBEROSTAR Mojito and IBEROSTAR Ensenachos in Cayo Coco and
Cayo Santamaria also have “amazing deals” for families, she adds. See
ATOURZ’s ‘Heart of
offers families a
Families looking for a vacation beyond
the beach can opt for a more cultural
experience with ATOURZ’s ‘Heart of
Switzerland’ tour, a six-day adventure
that includes activities and attractions
that all ages will enjoy.
Upon arrival in Zurich, travellers
board a train to Basel for a full day
of guided sightseeing. Young passengers in particular will find all
sorts of adventures at a local zoo
and museum, where they will learn
about wildlife, the environment and
the country’s history.
Following Basel, the tour continues
to neighbouring Germany for a visit
to the mysterious Black Forest, which
gets its name from its dense growth of
conifers that blocks out much of the
sunlight. Also included is a quick visit
to the Germany city of Freiburg, an
old university town situated in a major wine-growing region.
After returning to Basel, travellers
will receive a full-day tour to the Alsace region in France, which includes a
visit to Colmar, the third-largest commune in Alsace and known as the ‘capital of Alsatian wine’. While kids will get
a kick out of medieval-looking buildings and storybook castles, parents can
indulge in delicious local vintages.
The tour winds down with a fullday tour of Zurich, the largest city in
Switzerland. Home to an array of museums, theatres and art galleries, Zurich has gained a reputation for being
a major arts and culture capital, making it the perfect place to end a sophisticated family getaway.
SPOTLIGHT FAMILY TRAVEL
‘Heart of Switzerland’ is priced at
$599 per person, double occupancy,
with departures from now through
Oct. 31. Prices include ﬁve nights accommodation, ﬁve breakfasts, a Basel
Card for 24 hours and city tours of
both Basel and Zurich.
“Family travel has evolved from
classic beach and theme park holidays to more stylized, cultural experiences in Europe and beyond,” said
Elena Prountzolpoulos, Head of Tour
Operations, ATOURZ. “Our ‘Heart of
Switzerland’ tour is not only fun and
culturally-stimulating for the whole
family, it’s also hassle-free, with many
elements included in the price. And
when travelling as a family, ease and
convenience are always top of mind.”
For more information or to make
reservations call 1-877-728-6870 (in
Toronto, 416-485-6375) or e-mail
ATOURZ is the tours division of
Airliners. ATOURZ’s packages are
commissionable and oﬀer an added
cash bonus to the booking agent for
every booking made.
Clients can make
time for family, get
great deals with
When booking family getaways with
Sunspot Holidays, be sure to ask
about special prepaid tours and tickets at the destination, says director
“With Sunspots you can purchase
tickets before departure and save
time by avoiding the line up. Tickets
are available to parks such as Disney
World Universal Studios, zoos, historic sights, museums and several other
places,” he says.
Passengers can also book private
or group transfers ahead of time “for
an absolutely no-hassle vacation”, he
adds. Certain tours and excursions are
even oﬀered in diﬀerent languages.
For a Caribbean getaway, the Westin Aruba Resort is a perfect choice
for families, with a serene atmosphere
that inspires families to unwind, relax
and have some fun together. Packages
14 Travelweek June 20, 2013
with ﬂights from Toronto or Montreal
plus a ﬁve day stay and airport transfers leads in at $1,395 per person including all taxes.
Going the other direction, Sunspots
has many options in family-friendly
Hawaii, with packages including air
from Toronto to Maui, a one week
stay at the Sheraton Maui, air from
Maui to Honolulu, a three night stay
at Honolulu’s Sheraton Princess Kaiulani hotel, starting at $2,699 per person including taxes.
Sunspots also oﬀers luxury private
villa rentals for two to 40 people, perfect
for a family reunion. Clients can choose
from beachfront, mountain side or city
properties, featuring pools, hot tubs,
recreation centres, gourmet kitchens,
game rooms, private staﬀ and more.
See sunspotsholidays.com or call
(416) 484-8144 or 1-800-657-8721.
are all about perks
Transat Holidays and Nolitours’ new
2013–2014 winter sun lineups include
great package ideas for families, both
with Transat’s Family Collection and
The Family Collection was created
speciﬁcally for families travelling
with children with all hotels selected
for their airport proximity, familyfriendly facilities, activities and good
value for money. Family Collection
resorts have kids stay & eat free
deals (up to two children per family)
and oﬀer double, triple, quadruple
occupancy and adjoining rooms.
Family Collection properties
include Iberostar Ensenachos in
Cuba, Grand Palladium Palace
Resort in the D.R., Smugglers Cove
Resort & Spa in St. Lucia and Now
Amber Puerto Vallarta.
NoliKIDS is a similar program
with special treatment for kids and
families in the air and on the ground.
Again kids stay and eat free (up to two
children per family) and properties
oﬀer plenty of activities for little ones.
Resorts include the Hotel Husa
All Inclusive. The secret of the
stars for a family holiday
IBEROSTAR Costa Dorada, Puerto Plata , Dominican Republic
Treat your family to the ultimate in setting and service. Gracing some of the most breathtaking shores
of the Caribbean and Mexico, IBEROSTAR Hotels & Resorts offer the best hospitality, all-inclusive dining,
endless amenities and a huge variety of recreation options. Everywhere you go within the resorts, you’ll
discover all the amenities and services that make an IBEROSTAR vacation truly exceptional. From the
sparkling pools to the stunning beaches, the challenging golf courses to the relaxing spa, IBEROSTAR
has created one-of-a-kind, all-inclusive playgrounds in Mexico, Jamaica, Dominican Republic and Cuba
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SPOTLIGHT FAMILY TRAVEL
IN GROUP &
a visit to the picturesque town of
Cesky Kruslov with arched footpaths
and snow-covered cobblestone streets,
strolling through the Christmas fair in
Budapest and a guided tour of Schonbrunn Palace and gardens in Vienna.
The 10-day Winter Wonderland
with Christmas Markets weaves its way
through Germany, Austria and Switzerland. Highlights include a scenic
drive through the picturesque Black
Forest, a cable car ride up to the snowcapped mountains in Lucerne and a
Highlight Dinner of traditional Tyrolean cuisine in Innsbruck.
Meanwhile, the nine-day German
Christmas Markets trip starts in Berlin and ends in Munich, taking in centuries-old Christmas markets along
the way, including Leipzig, Dresden,
Nuremberg and Rothenberg.
“What better way to create the most
unique and memorable Christmas
than with a relaxing vacation steeped
in charming European tradition and
holiday cheer,” says Cris David, President of Insight Vacations Canada.“The
quieter season oﬀers less crowds and
more savings with oﬀ-season pricing.”
Cayo Santa Maria in Cuba and Club
Marival & Suites Nuevo Vallarta in
dazzle with Insight
Nothing makes Christmas come alive
for children like Europe’s famous markets with their spectacular lights, endless
trinkets, savoury ﬂavours and age-old
traditions so unique to these regions.
With Insight Vacations, clients who
book and pay in full by July 10 (promo
code APIAWS758) can save up to $664
per couple on selected 2013/14 Winter
Europe tours, including several vacations including Christmas markets.
Additionally, previous passengers
can take a further 5% oﬀ with the
Frequent Traveller Discount, plus Insight’s Air Deal is worth 7.5% oﬀ already competitive airfares.
Guests travel through three spectacular cities during the eight-day
‘Prague, Vienna & Budapest with
Christmas Markets’, with accommodation at trusted brands like Hilton
and Crowne Plaza. Highlights include
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Located in the heart of one of the
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into Summer’ while winding down
from the hectic pace of the school
year with summer rates starting at
US$144 per night, bookable until
Sept. 30. That’s a savings of up to 50%
oﬀ peak season rates.
Guests ‘splash into summer’ with a
refreshing new pool experience featuring a poolside bar and grill, new
Icon Slide Tower featuring two, 200foot winding waterslides and one
90-foot speed waterslide, in addition
to a Splash Zone oﬀering kids a zero
entry pool and playground — open to
guests July 2013 — as well as a Kid’s
Activity Zone and game room.
Soaring above more than 200 prime
Central Florida acres, the four-diamond Orlando World Center Marriott
recently completed an extensive multimillion dollar transformation.
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16 Travelweek June 20, 2013
w w w . i n si g h t va ca t i o n s .co m
HERE COMES THE SUN
Introduce your clients to a land of natural beauty,
where families can discover some of the Caribbean’s
ﬁnest beaches, climb Dunn’s River Falls, embark on
exciting nature expeditions, enjoy a variety of activities
and water sports, watch incredible sunsets and savour
delicious cuisine, all in a week!
Cape Town, South Africa
Getting beyond the ‘bucket list’: South
Africa promotes new markets at INDABA
by Dallyce Macas
DURBAN — How often do you think
of South Africa as a family travel destination? Or recommend the continent for health and wellness or a
With a new marketing campaign,
South Africa Tourism aims to integrate these types of fresh ideas as a
new way to sell the destination.
Bundled into six ‘experience driven’
tour categories, the campaign provides
ample opportunity for the overseas
trade to adopt and promote the chosen themes.
The country’s abundant adventure
and culture experiences are combined
with clear routes and trails designed
for the visitor. World-class entertainment options, along with African inspired health and wellness experiences
are being promoted. Learn more at
At the recent INDABA travel fair
in Durban, a quiet conﬁdence exuded
from tourism oﬃcials, airline executives
and travel suppliers to the Canadian
trade. Yes, Africa is well positioned to
continue on as a ‘bucket list’ and honeymoon destination. But the continent is
looking to be so much more.
African countries are attracting new
travel buyers from emerging markets
such as Brazil, India and China in record numbers. Africa is enjoying its
time in the spotlight like never before.
Security measures speciﬁc to tourism are realizing continuous improvement, a direct result from South
Africa hosting World Cup 2010. Governments from key African nations
have adopted a cooperative understanding as tourism is recognized as a
vitally important area for job creation
What new experiences will capture the heart and soul of visitors to
One of the premier travel tour operators, Wilderness Safaris, started business 30 years ago with two guides, one
Land Rover and $2,500 invested. They
now have 60 camps, 50 conservation
projects and in 1996 were the ﬁrst to
establish operations in Namibia. What
is next on their agenda? The Congo.
Hoping to move 1,200 people per year
to this vast area of pristine rainforest,
building is already in the works.
Zambia continues to gain interest as
an aﬀordable alternative to Botswana.
Zambia and Zimbabwe will be cohosting the 20th United Nations World
Tourism Organization Congress in August this year. An event of this size and
magnitude will have lasting beneﬁts
as road construction; airport facility
upgrades and refurbishment of hotels
and guest camps are already underway.
Security training is being reinforced,
and entry arrangements for delegates
are being smoothed out. All work is being done on a longer-term horizon for
expanding tourism in the areas.
Mozambique is a destination that
featured high on this year’s tourism
radar. Direct ﬂights to Maputo have recently been introduced by British Air-
New Code Share Flights Between SAA and Air Canada
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FROM CANADA TO AFRICA
SAA Reservations: 1-800-722-9675
Group Sales: 1-800-722-4768
ways (Comair) and Kenyan Airways
has increased service to four times
weekly in order keep up with demand.
The destination, made popular for
tourism in the 1960s, has put all civil
unrest behind it and is now ready for
its encore. In addition to having the
best beachfront on the continent, the
government has partnered to develop
a ‘leave nothing behind but footprints’
luxury camp in Gorongosa National
Park. This project will be complete
and open for guests starting July 1,
2013. Gorongosa supports some of
the densest wildlife populations in all
of Africa, including the big cats; herbivores and over 500 bird species. The
camp will be available through CW
Safaris in Canada.
Enabling tourism growth, airlines
play a pivotal role in opening new routes
and gaining government cooperation.
South African Airways (SAA) has
worked hard to restructure the airline
and vastly improve the customer experience. Now ﬂying to 43 cities in 26
countries on 6 continents, the airline
has experienced 56% growth in 2012.
A partner in the Star Alliance, SAA
has made the Airbus 330 the cornerstone of its ﬂeet expansion. The airline
has been recognized globally for its
business class product, but the most
impressive award is for a 91.17% on
time performance record.
SAA has formed a partnership with
Porter Airlines who ﬂy three ﬂights a
day to one of SAA’s hubs, Washington
Dulles. SAA’s other airline partners
beyond the Star Alliance include Jet
Airways, Etihad and Seychelles Air.
Getting to and around the African
continent has never been easier. With
the magnitude of travel experiences
on oﬀer, Africa is ready to welcome
its guests with warmth that will keep
them coming back for more.
South Africa tourism
execs make travel
agents a priority
DURBAN — During the annual INDABA trade fair in Durban, Travelweek
had the opportunity to speak one on
one with senior tourism oﬃcials including Ms. Tokozile Xasa the Deputy
Minister of Tourism and Mr. Thulani
Nzima the CEO of South Africa Tourism Commission.
Citing an overall 10.2% yearly
growth rate in 2012 tourist arrivals,
South Africa’s CEO of Tourism credits
trade partners as a major contributing
factor in his country’s success story.
According to the United Nations World Tourism Organization’s
(UNWTO) yearly global tourism
increased just 4%. In comparison,
South Africa’s eﬀorts to engage the
trade are clearly paying oﬀ with a
Nzima was keen to acknowledge
that Canada’s trade is very interested
in selling his country. In 2012 over
66,800 Canadian’s visited South Africa,
a 15.6% increase in visitors from 2011.
According to Nzima, the sustained
tourist visits from Canadians will result
in a trade relation’s representative taking up residence in Canada sometime
in the coming year. Currently, Canadian
trade must rely on support from South
Africa Tourism commissions in Atlanta,
Los Angeles or New York.
“South Africa oﬀers so much more
than a safari experience,” he said. ‘Heritage and cultural activities, through
to golf experiences like The Legends, a
19th hole played from a mountaintop
by helicopter are all gateways for the
travel trade selling the destination to
a repeat visitor.”
Xasa, the Deputy Tourism Minister
for South Africa was eager to point out
that the investment in tourism is seeing great returns. Tourism was established, as its own stand-alone ministry
in 2009. Even the country’s President
has taken a particular interest. President Zuma was on hand to announce
the most recent 2012 tourist statistics,
and gave high praise to the sector for a
Victoria & Alfred Waterfront, Cape Town
20 Travelweek June 20, 2013
series of successful initiatives, including job creation and growth.
The wide array of holiday experiences in South Africa mean that once
is never enough. That suits Mr. Nzima
and Ms. Xasa just ﬁne: both acknowledged that South Africa is often the
gateway to the African Continent
for most visitors. Each are intent on
making certain that South Africa welcomes their guests with world-class
standards to encourage repeat visits.
Groups get more with
Clients whose ‘bucket list’ includes
an Africa safari will save a considerable amount of money — and have
more fun — when travelling in a small
group, says MyEscapades.com.
The Africa specialist oﬀers small
group travel to 13 countries on the African continent, including Morocco,
Kenya, Tanzania and South Africa.
Special oﬀers such as ‘Stay-3-Pay-2’
can be combined with other perks
such as select complimentary excursions. More importantly, when travelling as a small group, the local ground
transportation and driver/guide costs
are signiﬁcantly reduced.
Safaris such as Kenya Kaleidoscope,
Classic Tanzania, Morocco Magic and
Grand Tour of South Africa are ideal
for 10 – 12 passengers, while Sky Safaris in Kenya and Tanzania will take a
small group of eight passengers.
MyEscapades.com also provides
custom tailored safaris that are easy
to promote. Call 1-888-887-9710 or email ﬁ[email protected]
SAA, AC codeshare
South African Airways’ codeshare
agreement with Air Canada is a success, says Marc Cavaliere, executive
vice-president, North America & Alliances, South African Airways.
“The SAA-Air Canada codeshare
program has gotten off to a very
successful start, with customers
booking the codeshare flights from
around Canada to South Africa via
Europe and the U.S. These successful early returns show that Canadian
customers are pleased with the convenient schedules and connection
opportunities offered by SAA and
Air Canada, as well as the benefits
that both airlines offer as part of
Star Alliance,” he said.
The partnership was announced last
December and oﬀers passengers connecting between the carriers in London a single itinerary and seamless
SAA codeshares on Air Canadaoperated ﬂights between London
and Vancouver, London and Toronto
and New York’s John F. Kennedy International Airport and Toronto. Air
Canada will in turn code share on
SAA-operated services between London and Johannesburg, New York
and Johannesburg and Johannesburg
and Cape Town.
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June 20, 2013 Travelweek 21
SPOTLIGHT SPOTLIGHT NAME
Softvoyage hotel booking engine
exceeds expectations, says Langevin
by Kathryn Folliott
Travel agencies powered by Softvoyage can increase sales by oﬀering
more products and ﬂexibility to their
customers and set their own business
rules to manage compensation, and
the hotel booking engine is a big part
of that, says Dan Langevin, vice-president sales & marketing.
“The hotel booking engine provides
agents with more choice and ﬂexibility,
thus improving the customizability of
trips, while delivering a more dynamic
and competitive tool to all Sirev users,”
The hotel booking engine works just
like all other Softvoyage booking engine products, querying a broad range
of databases simultaneously and oﬀering the choice of more than 150,000
hotels and resorts worldwide, he adds.
Agents can choose from many options such as star rating, distance from
the downtown core and proximity of
major landmarks, plus maps of the location of each hotel and resort, among
For hotels, the engine uses the latest
in technology to search rates from a
variety of databases including Hotels.
com, Tourico and GoGo Vacations as
well as the land content of major tour
operators with more major bed banks
A ‘Control Centre’ allows agencies
to set speciﬁc business and pricing
rules and payload their site as desired.
Information ﬂows through agency
back-oﬃce systems, creating a ‘Super
PNR’ “and many more tools to make
the life of our customers, travel agencies, easier,” says Langevin.
“All of us at Softvoyage are very happy about the feedback we are receiving.
This technology has been designed for
North American travel agencies to be
competitive in the marketplace, all by
easing the booking process. With a few
clicks, you have access to the best prices, inventory and more importantly,
great margins for properties anywhere
in the world, he said.
“It allows travel agencies using this
tool to be a step ahead of the competition,” he adds. “There are tremendous
beneﬁts for our loyal customers. Our
ability to mix and match several vendors and control the display provides
our travel industry customers with the
very best technology available in the
market place today.”
For more information e-mail
Travel Agency Tribes
has solutions for the
top 10 mistakes
agencies make online
It’s been said that in order to act on an
opportunity, you have to see it
That was certainly the case for cofounder/CEO of Travel Agency Tribes,
“I probably called on over 7,000
agencies during my seven year tour
operator sales position and found
many challenges I thought technology
could solve,” he says.
The company came into being
when Miami-based co-founder Ericson Smith — a technology veteran of
over 30 years — told McElroy to write
down every challenge he saw modern
travel agents facing and which ones
they could solve.
The list was huge but McElroy and
Smith managed to cut it down and
get a website building/digital marketing product together for a late
Their ﬁrst customer was Uniglobe
Instant Travel (now Nexion Canada).
“Mike Foster and Esther Roemmele
were an amazing resource for us. They
helped us reﬁne our products and services. As they ﬂourished online using our platform, the results spoke for
themselves. Within the ﬁrst year, they
saw a great revenue increase and database growth,” said McElroy.
Armed with a glowing testimonial
from one of the most successful travel agencies in the country, TAT spent
the ﬁrst year handling over 100 individual agencies as well as consortium
partner customers, and joint ownership partnerships.
Initial success was due to identifying mistakes agencies were making
and developing a platform that helped
ﬁx those mistakes.
According to McElroy, the 10 big mistakes travel agencies make online are:
t /P EFTUJOBUJPO DPOUFOU UP BUUSBDU
t *NQSPQFS FNQMPZNFOU PG TPDJBM
t /PU VTJOH MPDBM JOGP PO TJUF BEdresses, Google, Yahoo, etc.)
4PXIBUTOFYUGPS5"5 “Growth and innovation will alXBZTCFPVSUFBNTHPBMwTBZT.D&Mroy. “We want to continue our triple-
The future of travel agency distribution is hybrid, stresses McElroy. “Hightech and high-touch. That is our focus,
products that ﬁt that model.”
For more information about
Travel Agency Tribes or to receive a
free copy of its Guide to Marketing
:PVS 5SBWFM "HFODZ 0OMJOF FNBJM
[email protected] or visit
digit yearly growth, so our team is
continuing to innovate and push the
status quo.” The company is preparing to launch two huge projects in
coming weeks, he adds.
0OF PG UIPTF ARVPUF
changes the way a travel quote is
developed and sent out. The second
the power of our backend digital
marketing system into all our travel
Powering Canada’s travel industry since 1987
and robust IT solutions
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SOLUTIONS FOR RETAILERS:
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SOLUTIONS FOR SUPPLIERS:
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Contact us for more information.
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and which solutions could be right for you.
Follow Us on
June 20, 2013 Travelweek 23
... Continued from page 12
ness model and launched a new
style of packages to the U.S. through
our FunSun Vacations brand. We
felt it was a market that, despite its
considerable size and strength, had
been traditionally under-represented by Canadian tour operators and
still held a lot of potential; we look
forward to sending even more Canadians south of the border in the
years to come.”
For more information on TCNA’s
U.S. packages, visit FunSunAgent.com.
Economy fares on
TORONTO — As the ﬁrst European
carrier to ﬂy the Dreamliner to Canada, LOT launches its new Premium
The Travelweek Group wants to chat with you and ﬁnd out
some of the challenges and successes you’re having in 2013.
Get online and join the conversation by becoming part of our
social network. Play a role in shaping the travel trade online.
Visit facebook.com/travelweek.ca or
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EatWith: Offering a home-cooked meal and new friends to travellers
For some, travelling is about escaping the pressures of the everyday. To go
on a cruise or relax at a resort and not have to think for a second. For
others, it’s about ﬁnding something new and getting a genuine experience.
That’s why it’s good to know about online communities like EatWith.
Friday Five — Andrea Mendelsohn — Denure Tours
It’s not surprising that after 53 years in business, DeNureTours has got a lot
to say. In this week’s Friday Five, we catch up with Andrea Mendelsohn,
National Business Development Manager, who told us about all the
exciting things the company has in store for 2013.
24 Travelweek June 20, 2013
Economy Class ‘Premium Club’ with
special roundtrip fares for travel from
Toronto to Poland starting at $1,773
(including taxes, surcharges & fees).
In this separate and quiet ‘Premium
Club’ cabin, passengers will ﬁnd 50cm
wide seats in a three-row arrangement,
increased seat recline and a number of
upgraded features: Premium Club passengers will enjoy entertainment on
their 12.4-inch monitor with USB and
power outlet at their seat and upgraded
meal service and drink selections.
Premium Club passengers will
also enjoy the comfort of a dedicated
check-in desk, one additional free
piece of checked luggage with priority
baggage handling and more frequent
ﬂyer award miles.
As a member of the Star Alliance,
LOT Polish Airlines passengers can
earn and redeem miles on any Star
Alliance member’s frequent ﬂyer program when ﬂying LOT.
Premium Economy Class roundtrip
fares start at $1,773 from Toronto, are
available for sale on/before July 3 for
departures on/before Aug. 24, 2013.
For more information, contact the
LOT sales support desk at 1-855735-5568 or [email protected] and visit the trade website
Air New Zealand and
Tourism New Zealand
enter into new $20
unveil new livery
LOS ANGELES — Air New Zealand and Tourism New Zealand have
signed a Memorandum of Understanding (MoU), valued at more than
$20 million, in a one-year partnership
to undertake joint marketing activity
promoting travel to New Zealand in
selected international markets.
The investment represents an
increase in planned joint marketing
spend of around 80% compared with
the previous ﬁnancial year.
The airline has just also unveiled
its new aircraft livery which features
the iconic oﬃcial New Zealand Fern
Mark, the use of which is managed
by Tourism New Zealand and New
Zealand Trade and Enterprise.
Under the MoU, Air New Zealand
and Tourism New Zealand will each
invest more than $10 million over
the next 12 months in co-operative
marketing activity in the key markets
of Australia, China, Hong Kong, Japan,
North America, the United Kingdom
and Europe as well as increased
activity in emerging markets such as
India and Indonesia.
Air New Zealand Chief Executive
Oﬃcer Christopher Luxon says the
MoU will extend and deepen the airline’s
existing relationship with Tourism New
Zealand, its largest marketing partner.
“Air New Zealand has a longstanding relationship with Tourism
New Zealand, having worked closely
with the organization in all of our key
markets to promote New Zealand
for a number of years. Today’s MoU
signals a signiﬁcant step-change in
the level of joint marketing activity
we will undertake to promote
destination New Zealand.”
Lake Eola Park, downtown Orlando
Orlando receives 57m
visitors in 2012, $5b
being spent to
ORLANDO — An estimated $5 billion
of capital investment across the Central Florida tourism industry marks
the biggest expansion in the destination’s history, making Orlando more
appealing to travellers than ever before.
“Orlando is unique and different
from other destinations in its ability to constantly evolve,” said Visit
Orlando President & CEO George
Aguel. “Every significant expansion
period throughout our history has
elevated the destination as a whole
and led to significant growth for our
Orlando welcomed 57 million
visitors in 2012, setting yet another
An Unforgettable Journey Into Nature
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DISTRIBUTION AND FULFILLMENT FOR THE TRAVEL AND TOURISM INDUSTRY
June 20, 2013 Travelweek 25
Transat Discoveries recently hosted a fam trip to Peru for a group of Canadian travel agents,
on an itinerary that closely mirrored the 12-day Mysteries of Peru in the current brochure.
Highlights included Lima, Arequipa, Colca Canyon, Puno, Lake Titicaca, Cuzco, Sacred
Valley of the Incas and Machu Picchu and air was with LAN Airlines. The agents also visited
one of the Transat-sponsored SOS Children’s Villages in Cuzco and brought donations of
school supplies to assist the children in need. Seen here are: (back row, left to right) Rawle
Borel Jr., TPI; Liliana Bidzinski, CAA Travel; Karen Geard, Marlin Travel; Holly Swain, CAA
Travel; Sherry Brown, Transat Discoveries, Sales Representative; Isabel Diaz-Bach, LAN
Airlines Representative, North America (standing); Marilyn Baxter-Taylor, Sears Travel
(standing); and (front row, left to right) Melanie Blanchard, Transat Discoveries, Product
Co-ordinator; Stephanie Wilson, Expedia CruiseShipCenters; Heather Kirkconnell, Expedia
CruiseShipCenters; Melanie Johnston, Marlin Travel; Johanna Tasayco Torres, Transat
Discoveries, Tour Guide, Peru; and Wendy Lee Taylor, Marlin Travel.
record and continuing to make Orlando the most visited destination in
America. The increase was 4.9% over
2011, which saw 54.3 million visitors.
Top international markets continue
to be Canada, UK and Brazil. Visitation from South and Central America
has more than doubled over the last
10 years, making it Orlando’s fastest
To ensure the destination can easily handle the increase in visitation,
Orlando International Airport has
laid out a plan to spend $2.1 billion
on improvements through 2018, including a new 16-gate terminal complex and extension of the airport’s
people mover system, plus $114
million for a series of improvements
to keep passenger traffic moving. It
will be the first airport in the U.S. to
test the self-service kiosks intended
to expedite the international arrival process and reduce passenger
processing times with Customs and
Border Protection when they become operational in summer 2013.
K S HA
Some of the great beneﬁts for agents are:
26 Travelweek June 20, 2013
TPI names Penny
WINNIPEG — Travel Professionals International (TPI), a member of
Virtuoso and a network of independent travel advisors, has named Penny
Martin Director of Sales.
“Penny has been an exemplary team
member over the course of her ﬁve
years with TPI,” said Tim Morgan,
TPI Vice President, “and we couldn’t
be happier that she has accepted this
position to lead our sales, training and
supplier relations functions.”
“I’m honoured to be recognized with
this appointment,” said Martin, “and I
look forward to continuing to work
with our head oﬃce team to deliver the
sales and training tools that will help
our advisors’ businesses thrive.”
As previously announced, TPI is
embarking on a renewed focus in
three core areas which it recently
unveiled to its network: the recruitment, development, and retention of
Discover America heads for the runway! This past weekend Discover America entered their
ﬁrst team at the Runway Race event held annually at Lester B Pearson, Toronto airport. The
event, always a sell out, accommodated 2,500 runners and walkers on the tarmac for fun
ﬁlled 5km distance. From left: Nabile Mohamed, itravel2000, Terrilyn Kunopaski, Logimonde;
Jennifer Prendergast, Canadian Traveller; Joanne Lundy, Discover the World; Sana Keller,
Pulse Communications and president of Discover America Canada, Annie Cicvaric,
Travelweek, Melissa Burchat, itravel2000, Sue Winiecki, Travelweek.
superb and passionate support staﬀ
and advisors, the implementation
of sales-centric resources and initiatives to help grow advisors’ businesses, and the roll-out of best-in-class
technologies developed in-house
and with industry-leading technology partners to improve support staﬀ
and advisor productivity.
With a renewed focus comes a
realigned national delivery structure that sees Martin leading the
Why Book G Adventures?
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12 people, often a mix of single travellers, friends travelling together
and couples, all of varying ages and from all over the world.
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DISTRIBUTION AND FULFILLMENT FOR THE TRAVEL AND TOURISM INDUSTRY
June 20, 2013 Travelweek 27
TPI’s Penny Martin
TPI Regional Sales Manager team
across the country. Martin and her
team will help drive TPI’s mandate
of proactively assisting all TPI advisors in reaching their sales goals
through business plan development
and follow-through, continuing
education, quantifiable promotions
and preferred partner support.
Martin has been in the travel industry for over 30 years and, prior
to joining TPI, held senior sales
and supplier relations positions
with CAA, Transat Distribution and
Martin can be reached at [email protected]
tpi.ca or 1-204-934-8801.
The ninth annual ‘Tee Off for Tiny
Tots’ golf tournament is slated for June
26. The event will be held at the Caledon Golf & Country Club, 2121 Olde
Baseline Road, Inglewood, Ontario
and all proceeds go to the African PreSchools Society, a Canadian-registered
charity. “I would like the travel trade to
join us, have fun and make a diﬀerence,”
says TOPAC member Firdosh Bulsara.
The African Pre-Schools Society provides salaries to teaching staﬀ and puts
money towards building maintenance
books and supplies, and two wholesome meals per day for the needy children in the poorest parts of Africa. “The
generous support of our travel industry
and the South Africa Chamber of Business have helped us raise in excess of
$77,000 over the past eight years and
every penny has gone to support these
children. I hope and do believe that one
day they will grow up to be the pride of
Africa,” says Bulsara. Cost to participate
with golf, shared cart, packed lunch,
and dinner is $185 per person (or $70
per person for dinner only). There will
be “prizes galore” plus a raﬄe for two
air tickets to South Africa courtesy of
South African Airways, adds Bulsara.
For more information on African PreSchool Project visit africanpreschools.
org/fundraise.htm. For details about the
golf event e-mail [email protected]
ca or [email protected]
Flight Centre’s Corporate Traveller
has appointed Chris Lynes as its new
Area Leader for the Greater Toronto
Area (GTA) eﬀective immediately.
Based in Toronto, Lynes is responsible
for facilitating growth in the existing
market, ensuring a consistent customer experience, as well as developing and working with the sales team.
Lynes has extensive experience in the
travel industry spending the past 14
years with Flight Centre, the last ﬁve
as Team Leader for the Corporate
Traveller Dundas oﬃce.
TPI’s Rhonda LaFosse
Travel Professionals International
(TPI) has named Rhonda LaFosse
Ontario Regional Sales Manager, effective immediately. LaFosse joins TPI
with over 24 years of experience in the
Canadian travel industry, most recently
holding the position of National Director of Field Sales for Sears Travel, where
she developed and implemented local
growth strategies for retail locations
across the country including training
ﬁeld personnel. In her role with TPI,
LaFosse will work closely with TPI’s Director of Sales, Penny Martin, and TPI’s
other Regional Sales Managers, in delivering sales and training initiatives to
assist advisors in meeting their business
goals. LaFosse is based in Trenton, ON,
and can be reached at [email protected] or
1-204-987-3322 ext. 348.
28 Travelweek June 20, 2013
Bilingual Senior Travel Advisor
Toronto, office-based, full time position
OUTSIDE INDEPENDENT AGENTS & HOMEBASED AGENTS
New Wave Travel invites you to
join our highly successful team!
Work from our midtown Toronto ofﬁce
OR from your own home!
New Wave Travel Offers:
The highest commission package available.
High supplier commission levels.
Your personalized marketing plan to assist in
promoting you & your services to include
extensive mailings, promotions and incentives.
The absolute best professional back up
support when you are away.
Exclusive net contracts.
Sabre and Apollo reservation systems.
Virtuoso Top Producing Agency.
30 years of exceptional service.
The best supplier relations.
Network with over 75 other Agents.
Exceptional Travel Benefits.
Call Gary Unsworth at 416-928-3113 ext.240
or email to [email protected]
Please be assured that all discussions are kept completely confidential
Are you a luxury client travel consultant that
can demonstrate the following abilities?
clientele in a professional manner
Scotia Inspire is a unique entertainment and
travel service offered complimentary to Scotia
Bank Private Banking clients. If you have the
abilities we have the career for you.
description at: [email protected]
CAREER FAIR 2013
Join an exciting world class organization
that has been voted for the prestigious
award of Top 100 Employers for three
consecutive years. Carlson Wagonlit
Travel, a world leader in business travel
management, is currently seeking to fill the
2 Leisure Travel
Vancouver and Surrey, BC
You have a post-secondary education related
to the Travel Industry, with a minimum of
3 years’ leisure travel experience. Strong
organizational and interpersonal skills,
combined with excellent communication
and customer service skills are essential.
Knowledge and understanding of Sabre and
Global Matrix are assets. You are a team
oriented, self-driven and positive individual
who is willing to join our energetic team.
Interested candidates should forward their
resume by June 28, 2013 to:
We thank all applicants for their interest; however,
only those candidates selected for an interview will be
contacted. No phone calls, please.
Follow us on [email protected]
Calling all leisure travel consultants for
our loyalty program
If you have travel industry experience, are motivated
by sales, and are looking for a new challenge, we
would love to meet YOU!
Date: Thursday, June 27th, 2013, 6pm to 8pm
Place: 201 City Centre Drive, suite 501, Mississauga
Register by Monday, June 24th by sending your resume to [email protected]
Branch Managers &
needed across Canada …
From the Rockies to the
We’re looking for sales driven people
with a passion for travel!
Join our team!
Send your resume to
We look forward to working with you!
ON-4499356/4499372 | BC-34799 | QC-7002238
111 Peter St. Toronto | Canadian owned
June 20, 2013 Travelweek 29
Who said you have to work
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30 Travelweek June 20, 2013
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The Duchess of Cambridge
names Royal Princess
Photo courtesy Princess Cruises
SOUTHAMPTON, UK — In a ceremony last week, Her
Royal Highness The Duchess of Cambridge named the
new ship Royal Princess when she released a bottle of
champagne that smashed against its hull.
Standing on the naming platform with the ship’s Captain
Tony Draper, The Duchess pronounced, “I name this ship
Royal Princess. May God bless her and all who sail in her.”
She then cut the rope that sent a giant Nebuchadnezzar-size
bottle of Moët & Chandon champagne toward the ship, ofﬁcially welcoming Royal Princess into the ﬂeet of Princess
Cruises, one of the world’s largest international cruise lines.
“We can think of no more ﬁtting godmother for our magniﬁcent new Royal Princess,” said Alan Buckelew, Princess
Cruises’ president and CEO. “Her Royal Highness is an
inspiring ambassador for Britain — with whom Princess
Cruises shares strong ties — and she is admired around the
world for her style and grace. We’re so honoured she accepted our invitation to become godmother to our new ship.”
GLP Worldwide offers up to 40%
or $600 off on AMA Waterways’
European 2013 winter cruises
TORONTO — GLP Worldwide is oﬀering up to 40% percent oﬀ or $600 per person on select AMA Waterways winter cruises if clients book by July 31.
GLP Worldwide is the Canadian representative for AMA
Waterways, a leading river cruise operator which features
destinations from around Europe, Asia and Africa.
GLP Worldwide is oﬀering 40% oﬀ on these select
AMA Waterways Cruises: Treasures of the Rhine & Main
from Can$2,299 CAD per person for a 7-night Nuremberg to Amsterdam cruise departing Dec. 23; Blue Danube Discovery from $2,399 for a 7-night Budapest to
Nuremberg cruises departing Nov. 18 and 21; Christmas on the Danube from $2,499 for a 7-night Nuremberg to Budapest cruise Dec. 23; Magniﬁcent Christmas
Time from $4,799 for a 14-night Budapest to Amsterdam
cruise Dec. 18; Christmas Time from $2,499 for 7-night
Nuremberg to Budapest cruises or reverse Nov. 25, Dec.
14, 18, 21 and 26.
GLP is also oﬀering $600 oﬀ per person on the following cruises: Great Capitals & Vintages of The Danube from
$2,399 for 7-night Budapest to Vilshofen cruises Nov. 9,
11, 13 and 15; Culture & Wine Legacy of the Rhine from
$2,399 for 7-night Basel to Amsterdam cruises or reverse
Nov. 11 and 22.
The 40% oﬀ and $600 per person discounts cannot be
combined with any other oﬀer and are valid only on new
FIT bookings not groups. Deposit must by made by July 31.
Contact GLP Worldwide at 1-866-760-1987 or
[email protected] to make a reservation.
Agents can order the AMA Waterways 2013/14 Europe,
Russia, Africa, Vietnam and Cambodia brochure from GLP
Worldwide. GLP Worldwide Expedition Travel and Tours,
Canada’s leader in niche cruise products, makes available to retail travel agencies a variety of Canadian-dollar
priced brochures at Hippo Express. Visit hippoexpress.
ca to order. For large quantities, call 1-866-760-1987, visit
glpworldwide.com or e-mail [email protected]
June 20, 2013 Travelweek 31
ALL FLIGHTS OFFER SUNWING AIRLINES’ CHAMPAGNE SERVICE
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