July/August 2013 - Indiana Apartment Association
Transcription
July/August 2013 - Indiana Apartment Association
July/August 2013 The Official Publication of the 2013 PREVIEW ISSUE Also INSide... Two IAA Members Receive National Recognition Golf Outing a Tremendous Success TABLE of Contents Published bimonthly by the Indiana Apartment Association 12 July/August 2013 The Official Publication of the NAA Chairman Column Get the latest news and notes from the National Apartment Association 20 PAC Golf Classic 24 New Construction Projects 14 Opening Session Speaker Paul Moya This year’s event raised more than $60,000 for the IAA PAC Sheehan Properties and Flaherty & Collins Properties announce new projects 13 Member Profile Suzanne Peperak Also INSide... From the IAA President....................................................................................................................................6 From the IAA Chairman of the Board.........................................................................................................7 PAC Contributors..............................................................................................................................................10 Member Profile – Suzanne Peperak.........................................................................................................13 FUN Meeting at the Ballpark......................................................................................................................27 Member Profile – Brian Niehaus.................................................................................................................29 National Focus...................................................................................................................................................30 The Indiana Apartment Association 9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240 P: 317-816-8900 • F: 317-816-8911 • [email protected] • www.iaaonline.net _________________________________________________________ OFFICERS Chairman Jerry K. Collins, Flaherty & Collins Properties Vice Chairman Brian Cranor, Hearthview Residential Secretary Sandy Carmin, Englert Management Corporation Treasurer Jordanna Paciorek, Edward Rose & Sons Past Chairman Adam Van Rooy, Van Rooy Properties direct BOARD members John Ehrhardt, The Sterling Group Randy Escue, Dominion Realty, Inc. Nancy Flynn-Strater, The Sexton Companies Mike Gorman, Edward Rose & Sons Chad Greiwe, Gene B. Glick Company Jon Hicks, Andover Management Corporation/In Good Company Kimra Holcomb, Wilkinson Asset Management Alexandra Jackiw, McKinley Properties Nikki Johnson, CFC, Inc. Mark Juleen, J C Hart Company Loren King, Trinitas Ventures Cindy Koehler, Buckingham Management Steve Lavery, Herman & Kittle Properties Jeanne Milan, Samaritan Companies Tom Spencer, Meridian Management Corporation George Tikijian, III, Tikijian Properties Chuck Townsend, Sheehan Property Management Mary J. Trujillo, Barrett & Stokely Margie Williamson, Pedcor Management chapter BOARD members Brandon Buckman, Pedcor Management Corporation Jennifer Kennedy, Sheehan Property Management Raquel Shamble, Andover Management Corporation/In Good Company Tracy Stolte, Flaherty & Collins Properties Brenda Valle, Newlin-Johnson Company associate BOARD members Lara Smith, Apartment Guide Consumer Source, Inc. Amanda Barger-Smith, Michaelis Corporation Michele Bair, AmRent chapter staff members Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana Kara Hohne • Executive Director, Apartment Association of Southern Indiana Paula Carey • Executive Director, Northern Indiana Apartment Council Around the State..............................................................................................................................................33 Calendar of Events...........................................................................................................................................34 On the Cover: IAA has rebranded the annual convention as the Midwest Multifamily Conference. This year, we will feature more breakout sessions with national speakers. Coverage begins on Page 14. IAA Staff INSites Publisher Lynne Petersen, CAE, President • [email protected] INSites Editor Mark Conover • [email protected] INSites Advertising Alicia Kane McCracken • [email protected] Director of Membership Letti O’Neill • [email protected] Director of Events & Expositions Lauren O’Neill • [email protected] Accounting Assistant Kristie Fessler • [email protected] Accounting Manager Mary Massey • [email protected] Administrative Assistant Margaret Urias-Marie • [email protected] POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8910, Fax (317) -8168911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned. 4 INSites July/August 2013 www.iaaonline.net from the IAA President IAA Wants Chapters And Councils To Be Proactive With Local Government Affairs We hear from our members that the most important service IAA provides is advocacy at the state and local levels of government on behalf of the industry. Without question, IAA staff and members spend a lot of time throughout the year testifying before House and Senate committees and meeting with city council members who are considering ordinances that affect multifamily housing. Lynne Petersen, CAE IAA President I have learned over the 20-plus years I have been doing this that the best way to effect change at all levels of government is to develop relationships with elected officials and educating them on what it is our members do to provide safe, affordable housing for their constituents. I use the summer months to cultivate relationships with House and Senate members by attending their fund raisers and meeting them for lunch. I know that the time spent with them while they are not in session will allow them to get to know me and learn about our industry. Now, I would like to take this to the grassroots level of city and town government and get members to create relationships with council members and mayors to help educate them about the apartment industry. We are asking each affiliate chapter to set up a Legislative Committee that will be charged with developing relationships with city, town, and county officials, who will be responsible for passing ordinances that would impact our industry. The committees’ responsibilities include: 1. Meet with each elected official on city and county councils. 2. Meet with Code Enforcement Director. 3. After initial meeting, set up quarterly meetings with elected officials. Hold those meetings at clubhouses of member properties. Each quarter you should meet with a different group or different individuals. 4. Meetings can serve as meet and greet opportunities with elected officials. 5. Meetings should also entail issues our industry is facing in the city or county. 6. Committee members should stay abreast of all action of elected officials: i.e. monitor meeting agendas, and make regular phone calls to elected officials. 7. Committee must maintain a list of all elected officials in the city and the county along with geographic location of the elected official, email address, and contact phone number including cell phone. 8. Do annual fund raisers for IAA PAC. Of the funds raised, 100% will be available to local candidates. Continued on page 12 6 INSites July/August 2013 www.iaaonline.net from the Convention Means More Education Opportunities For Your Employees At a recent IAA Board of Directors meeting, we broke into small groups to discuss the services that the Indiana Apartment Association offers and determine which ones we like the most. What we found that after advocacy at the state and local levels, networking and education are ranked right near the top of the list of services we believe are most important. If you’ve been a member of IAA for any length of time, you undoubtedly have noticed the myriad of networking and educational opportunities available to you and your employees throughout the year. I know that most of the employees from our company have attended Morning Motivators, FUN Meetings, SAL Leadership, Maintenance Mania, and the golf outing over the years. We have also utilized the educational offerings of IAA to help train our employees. We have two who recently completed their Certified Apartment Manager training and we have several other employees who have been certified over the years. National certifications are a great way to reward your workers, while enjoying the benefits of a well-trained staff. In October, everyone will have the opportunity to witness what IAA does for all of its members at the Midwest Multifamily IAA Chairman of the Board Conference as it brings together all the elements you expect from one of the largest and most comprehensive conference in the four-state area. Not only have we expanded the number of educational offerings, we have grouped them into different tracks, gearing the classes toward particular groups within the multifamily industry. For example, there will be a Leasing Track where the seminars will focus on customer service, Fair Housing, and New Ways to get your apartments leased. The Property Management Track will teach attendees how to think Like a Business Owner, Accountability, and Coaching for Excellence. The Regional Property Supervisor Track will include seminars on Net Operating Income, Coaching, Fair Housing, and Accountability. This year, seminars will also be presented for Maintenance, Senior Housing, and Student Housing. There is clearly something for everyone with this year’s lineup of seminars. Jerry Collins IAA Chairman of the Board The Midwest Multifamily Conference is a culmination of a year of planning that got started shortly after the 2012 convention concluded. We have rebranded the convention and, working with some of our national members, we are marketing the two-day event to vendors and management Continued on page 24 www.iaaonline.net July/August 2013 INSites 7 www.iaaonline.net July/August 2013 INSites 9 The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive of industry issues and are pro-business legislators. These funds aid in the election of candidates whose legislative voting records and/or positions on multifamily issues will enhance the business climate in the state of Indiana. CONTRIBUTOR LIST* Platinum Investors ($1.50 per unit) Arnel, Inc. Aspen Management USA Banner Property Management, LLC Barratt Asset Management LLC Bluffton Park Apartments, LLC Brad Nash Braden & Associates-Architonics, Inc. C.R.E.S. Management, LLC Carnegie Companies Carr Property Group Chronister Properties Coomer Legacy LLC Crest Management Edward Rose & Sons Englert Mgmt Corp. Equity Management Feichter Realtors Flaherty & Collins Properties Four Seasons Realty Friedman Management Gene B. Glick Company, Inc. GoldOller Harlan Investments, Inc. Hawthorne Residential Partners Heugel Realty, Inc. Hunt Pacific Management Hurst Properties Indian Village Investments Indigo Real Estate Services Inland American Apartment Management, LLC J C Hart Company JCap Management Jehl Apartments LLC John & Stacy Hayes JRK Residential Group Justus Rental Properties, Inc. Keymark Property Management, LLC. Kramer Lumber Company Lakeshore Management, LLC LCOR, Inc. Madisonville-West Properties, Inc. Maple Crest Realty Corp. Tyler Martin Masterson Properties, LLC Metro Real Estate Metropolitan/Collegiate Housing Services, Inc. Miller Valentine Group Natalie Overton Neil A. Burd Novogroder Companies Inc Oxford Gables Apts., LLC Paragus Prop. Mgmt., Inc. Princeton Enterprises LLC Realty & Mortgage Co. Regor, LLC Retiree Housing Management, Inc. Robert Hoopingarner Romar Concepts LLC Sharpflats LLC Spectrum Business Ventures Abbey Stombaugh Strategic Property Services Group Ten South Management Tetzloff LLC TGM Associates L.P. The Hayman Company Tikijian Properties Tom Hoot Rentals Trinity Property Consultants 10 INSites July/August 2013 Urbahns Group an Indianapolis Co. U S Residential Group Van Rooy Properties Waterford Enterprises Wilkinson Asset Management Willow Point Apartments Wingate Companies Zender Family Limited Partnership Gold Investors ($1.00-$1.49 per unit) Barrett & Stokely, Inc. Becovic Management Group of Indiana Buckingham Management, LLC Blue River Services, Inc. Crestline Property Management Dominion Realty, Inc. Given & Spindler Companies Greystone Property Management Corporation Mark III Mgmt. Corp. Multifamily Management, Inc. Palladian Corp PAR Enterprises Samaritan Companies Sentry Management Services Inc Sheehan Property Mgmt, Inc. Sundance Property Mgmt., Inc. Tazian Properties Silver Investors ($.50-$.99 per unit) James Management Group, LLC Ken Bonner McCormack, Baron & Ragan Mgmt Services, Inc. Pedcor Management Corp. Regency Windsor Management Inc. Bronze Investors (up to $.50 per unit) Barratt Asset Management LLC Campus Advantage Dominium Mgt. Services, Inc. Elkins Apartments Friedman Management Greystone Property Management Corporation Investors Property Services June Palms Home Leasing LLC LI Combs & Sons Management Co. Meridian Management Corp. NRP Management, LLC O’Neil Property Management Partnership Concepts Realty Mgmt., Inc. Pedcor Homes Corp. The Ardizzone Group The Community Builders, Inc. V.T.T. Properties Booster Club (Associate Member Investors) A2 Windows & Doors LLC AC/C Tech Ace Roofing ACI, Inc. ADT Security Services, Inc. Alert Bed Bug Detection Agency Amerestore AmRent Apex Paving and Excavating, Inc. Ardizzone Enterprises, Inc. Azuma Leasing Bader Company BELFOR USA Benjamin Franklin Plumbing Bone Dry Roofing Business Insurance Group, LLC Carpetbaggers, Inc. Carter Lumber CBRE Choice Property Resources Circle City Pest Control Clark Appliance ComerNowling Cook’s Towing Service, Inc. CORT CRG Residential CSI Signs Direct Fitness Solutions Drexel Interiors DSI Complete Restoration Elbert Construction ePremium Insurance Falcon Carpet of Indiana, Inc. Frye Electric, Inc. Full Care of Indianapolis G5 Gold Seal Termite & Pest Control Co. Gregory & Appel Insurance Hays & Sons Complete Restoration Heartland Golf Cars & Equipment HFF Holt Construction Group, Inc. ICOR International Indiana Roof & Exterior Cleaning Indiana’s Finest Wrecker Indy Coin Laundry (Cincinnati Coin Laundry) Jahnke Painting, Inc. Jetz Service Company, Inc. Kinder Electric Co, Inc. Landman & Beatty LexisNexis Resident Screening M & P Commercial Design Maintenance Supply Headquarters Moore Restoration National Corporate Housing National Tenant Network - Indiana NWP Services Corporation On The Scene LLC One Call Now Pavlov Media PHD Carpet & Janitorial Service, Inc. Pro Tow Property Tax Consultants LLC Quantum Graphix, LLC ResMan Roto Rooter Plumbing, Inc. Sandlin Law Group P.C. Screening Reports, Inc. Sears Commercial Sales, Unit #8530 Sign A Rama Signature Supply Sullivan Commercial Supply T.A. Kaiser Heating & Air, Inc. Thermo-Scan Water Leak Detection Thompson Thrift Construction Tikijian Associates TransUnion CreditRetriever Uzelac & Associates, Inc. Vectren Energy Delivery Vigo Car & Credit VMintegrated Wellman Exteriors Wow! Window Washing Young Environmental Solutions, Inc. * as of August 14, 2013 www.iaaonline.net Register For The 2013 Apartment Revenue Management Conference In Miami Connect with NAA Does your net operating income need a lift? Then make plans to attend the Apartment Revenue Management (ARM) Conference, September 23-25 at the Turnberry Isle Resort in Miami. professionals and discuss common issues and questions. Connect also features a multitude of topical libraries – www.naahq.org/Connect/ Libraries – with ready-to-download materials to help you get things done without having to reinvent the wheel. This isn’t your grandfather’s revenue management event: the ARM Conference features a radically expanded scope of topics to include ancillary income, expense management, business intelligence and other subject matter designed to aid you reach your organization’s revenue goals. Save the Date for the 2014 NAA Education Conference & Exposition in Denver The largest and most anticipated industry event of the year, the NAA Education Conference & Exposition, will convene June 19-21, 2014, in Denver. Make plans now to experience the Mile-High City like never before – with more than 6,200 attendees, over 40 education sessions, at least 350 exhibitors and surprises around every corner, the NAA Education Conference & Exposition is the must-attend event each year for any multifamily housing professional who is serious about bettering their organization’s performance and enhancing their own career. Stay tuned to www.naahq.org/educonf for the latest information. There are user conferences for those wishing to learn how to use specific revenue management software. The ARM Conference is something you won’t find elsewhere: best practices, benchmarking, networking and bringing ideas Alexandra Jackiw from outside the industry. To wit: Keynote 2013 Chairman speaker Greg Cross, Senior Vice President of Revenue Management for Hyatt Hotels Corporation, who will speak about current trends in lodging and their possible parallels in the rental housing industry. And, if you register at www.naahq.org/aptrevenue by August 14, you’ll save $100 on admission to the rental housing industry’s sole event dedicated to staying ahead of the ever-evolving operational curve. Remember to ‘Rewind’ the 2013 NAA Education Conference & Exposition Couldn’t attend the 2013 NAA Education Conference & Exposition in San Diego, or missed a great session? Don’t despair—you still can enjoy the best education sessions in the apartment industry, including video! Continued from page 6 Experience has shown that elected officials are more interested in what local owners and management companies have to say because they live in their district. I believe that a successful legislative committee will translate to success in getting a seat at the table with the elected decision makers in these cities and towns and will ultimately result in strong dialogue between our members and elected officials when ordinances are considered that affect our industry. I encourage everyone to get involved with your chapter’s legislative efforts by volunteering to serve on the committee or by following through and contacting your council member when asked. NAA’s Education Institute (NAAEI) is once again presenting its “Rewind” program, offering 21 recorded video sessions and 20 PowerPoint-synced audio sessions from the 2013 NAA Education Conference—all for just $299! Visit http://naa.directionsav.com to purchase your recorded education sessions today. New NAA/NMHC Video Makes the Case for Apartments As part of NAA/NMHC’s major multimedia public relations campaign, “Apartments. We Live Here,” a new two-minute video made its debut at the 2013 NAA Education Conference & Exposition. The video reinforces some of the key messages about apartments’ economic and job growth contributions and promotes some of the online tools available at the campaign’s website, www.WeAreApartments.org. The video is available on NAA’s “Apartments. We Live Here.” campaign webpage, which also includes information about the campaign’s suite of public relations and advocacy resources. Affiliates and member firms are encouraged to link to the video from their websites to help spread the word about how apartments help build strong communities. For information about customizing the video for your state (or in some cases, metro area), contact Carole Roper at [email protected] Network Year-Round at NAA Connect Don’t miss your opportunity for year-round networking and peer-to-peer education on NAA Connect – www.naahq.org/connect – the new hub for networking and collaboration. NAA Connect is home to eight industry-related communities – www. naahq.org/public-communities – for you to connect with like-minded 12 INSites July/August 2013 www.iaaonline.net Suzanne Peperak Wins Prestigious State And National Awards Suzanne Peperak, who is a regional manager for Barrett & Stokely, was recently awarded the National Apartment Association Designate of the Year Award. This comes on the heels of her being named the Rick Stapp Regional Supervisor of the Year for the Indiana Apartment Association. Member Profile She agreed to participate in a question and answer session to discuss her recent awards and offer advice to young people getting into the multifamily housing industry. How does it make you feel that your peers consider you worthy of the NAA Designate of the Year and the IAA Rick Stapp Regional Supervisor of the Year? There were many impressive candidates for the Rick Stapp award and I felt honored to be selected as the recipient of that award in 2012. I am fortunate to have a supportive network of colleagues through IAA who encourage me in my career. To be nominated and then win the NAA Designate award exceeded my expectations and I am proud to represent IAA at the national level. Suzanne Peperak (center) of Barrett and Stokely received her NAA Designate of the Year Award from Alexandra Jackiw, NAA Chairman, and Doug Culkin, President & CEO of the National Apartment Association. How important do you think it is that younger people in the industry strive for recognition at the state and national levels? As a younger person in the industry I have been fortunate to have several amazing mentors to learn from and to assist me in my career procession. Therefore, I think it is extremely important for younger people to strive toward becoming the new mentors in our industry, and recognition at state and national levels is a step in that process. You have been heavily involved with IAA for many years, holding different chairmanships along the way. What advice do you give to others about volunteering with IAA? My advice is to take every opportunity presented because volunteer experiences have allowed me to contribute to our industry while gaining skills and experiences outside of my job as a regional manager. I have met inspirational people who have taught me about teamwork, humility, and leadership to name a few qualities while working to improve the industry as a whole. Can you talk a little bit about the support you get from Barrett & Stokely that allows you to volunteer your time at IAA? Ten years ago when I interviewed with John Sweeney (then regional manager and now president and managing member) for my first position at Barrett & Stokely, one of my questions to him was “It is important to me to have education and training opportunities with the local apartment association, is this a priority at Barrett & Stokely?” He answered me by describing all of his volunteer experiences with IAA, reassuring me that my objectives were in alignment with the culture of this company. I started volunteering at IAA in my first year at Barrett & Stokely and haven’t slowed down since because of the encouragement from executive management. As a company we believe that you get out what you put in, and many of our employees volunteer time at IAA. What is it about our industry that makes you want to get up each day and go to work? In this industry, each day presents new challenges and rewards which I find to be refreshing. We get to provide quality homes to people and fulfill a variety of needs from affordable housing through luxury apartment homes. I learn something new every day that I can use to improve the experiences of my employees, residents, and company, which excites me and and encourages me in the multifamily industry. www.iaaonline.net July/August 2013 INSites 13 preview Top-tiered Speakers Highlight 2013 Midwest Multifamily Conference IAA is excited to bring you the 2013 Midwest Multifamily Conference. Aside from our rebranding and our reaching out to multifamily housing industry folks in neighboring states, we have added more breakout sessions to include student housing, senior housing, technology, regional round tables, fair housing on both days and affordable housing. Our goal is to target all of the markets in Indiana that IAA represents. The Indiana Apartment Association is pleased to announce that Paul Moya will be our Opening Session Speaker. His presentation, entitled, “You Don’t Need a Title to be a Leader: How Anyone, Anywhere, Can Make a Positive Difference” will inspire people who aren’t titled leaders to take responsibility, lead when it is appropriate and improve their individual performance to create amazing results. Paul collaborates with Mark Sanborn, an international bestselling author and noted authority on leadership, team building, customer service and change, to develop forward-thinking initiatives, progressive strategies and effective solutions. Our second-day luncheon speaker will be Scott Carbonara. Scott believes an organization’s strongest asset is its people. Are you branding the culture you need to succeed? Scott draws on his diverse background serving as an award-winning crisis counselor, and executive chief of staff, as he ignites employee engagement and customer loyalty–starting one person at a time. Scott aims to bring authentic leadership to life, from the boardroom to the family room, as he nurtures, inspires, and trains leaders of all types. Get registered for the 2013 Midwest Multifamily Conference today at midwestmultifamily.org. You don’t need a title to be a leader Phillip of Macedonia, the father of Alexander the Great, said, “An army of deer led by a lion is more to be feared than an army of lion led by a deer.” That may or may not be true, but as my colleague, Mark Sanborn, has pointed out, Phillip missed the bigger point: An army of lions led by a lion is to be feared most of all, for it is unstoppable. What’s more powerful than having strong, effective leadership at the top of your organization? Having an organization of lions where everyone leads. Paul Moya Whether you are an apartment owner or management company, the only way to grow your business, capture more market share, and ensure that all of your customers and partners are happy is to build an organization where everyone leads and everyone makes a difference. But how do you do it? Developing an Army of Lions 1. Define leadership The simplest definition is that leadership is positive influence. If a non-titled employee associates leadership with a title or position, they’ll probably not consider themselves leaders. But if they associate leadership with behavior, they’ll see that they have the opportunity to lead. within organizations have any idea how they can actually do that--especially without a title. So when is it appropriate for a non-titled leader to lead? Whenever he or she spots an opportunity to increase ROI: Relationships, Outcomes or Improvements. One great example of increasing ROI is from Toyota. At all of their manufacturing plants, any employee on the line has the authority and responsibility to shut down the line at any time they feel necessary. Quality control and problem solving aren’t left to the titled managers. Instead, anyone who spots a problem is expected to lead rather than allowing it to slip through as an imperfection on a dealer’s lot or owner’s driveway. This approach not only improves their quality control procedures but it also empowers employees in the process. While many people often believe that leadership is always about large, sweeping acts of history, we often miss the fact that our daily actions can lead to significant change in our own lives and the world around us. Remind those you lead that titled leadership is the charge of those leaders who have been assigned with leading others. But true leadership is the charge for anyone who sees an opportunity to positively influence and seizes it. 3. Focus attention Begin with a question: How can we do this better? While the average employee does what is required, a leader looks for ways to exceed expectations by doing a little bit more. While a follower does only what he or she is told, a leader thinks about how to do it better. Just because you aren’t a manager doesn’t mean you can’t or shouldn’t lead. You can identify managers from an org chart—they have power over people. However, leaders aren’t identified by their titles or position, but by their abilities and skills. One reason that employees don’t take the initiative to lead is that they believe leadership is the responsibility of those “in charge.” Changing this mindset is the fastest way to changing your entire organization. 2. Invite and encourage Invite and encourage everyone to lead when appropriate. Everyone wants to have an impact on the world around them, but few people 14 INSites July/August 2013 For years a first-rate hotel tried to identify returning guests before they presented themselves to the front desk. Of course, the hotels’ computer records would indicate if a guest had stayed before, but was there a way for staff to acknowledge a guest before he or she made it to reception? An ingenious bell cap came up with a clever idea. When he greeted each guest arriving by car, taxi or shuttle, he would say, “Welcome to the hotel. Have you stayed with us before?” If they responded in the affirmative, he would, as he handed them off to someone to help with their baggage, tug on his left ear. His ear tug signaled a returning guest, who could then be treated as such by hotel employees even before checking in. Continued on page 16 www.iaaonline.net Are You The Best Boss Ever? 7 Tips For Getting There… Unless you are a trust-fund baby living off a huge inheritance, you have a boss. Even corporate titans and business owners have bosses in the way of shareholders and customers. Scott Carbonara So wouldn’t it be great if everyone who worked for a living had a boss who was results-oriented while also being caring, compassionate, and, well – likeable? Prior to becoming a speaker and management consultant, I had the privilege to work for such a boss – one who inspired me to lead. And I chose to lead by following the great example he set for me. If you are a boss, see how you compare to the person I describe. Ask yourself, “How can I become the kind of leader others wish to follow? And how can I become the type of leader that will create additional leaders?” Oh, and if your boss doesn’t practice these tips, feel free to print a copy and slip it under you’re his or her door. You’ll be doing your boss a favor. And if your boss acts on them, you’ll be doing your organization a favor, too. Here are the 7 top tips my best boss gave me by way of example. If you wish to be one of the best bosses ever, do this – 1. Empower Me. Terms like “empowerment” and “earned autonomy” are just buzzwords when spouted by a boss who micromanages. My boss believed that “…the best executive is one who has sense enough to pick good people to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.” that boss gives credit where it’s deserved— creating followers. preview 5. Demonstrate Care. Marriage coaches suggest that couples plan a date-night to keep communication flowing. At work, a great boss knows that spending time with employees is one of the greatest ways to show care. The reality is that “nobody cares how much you know, until they know how much you care.” Imagine trying to grow a relationship without committing time to it. It would atrophy, drift, and eventually dry up. Likewise, top bosses feed work relationships when they take time to meet with employees and know them as individuals. This time investment reaps dividends of loyalty. 6. Recognize, Reward, and Reinforce Me. Some companies have splashy rewards programs where employees can earn money, gift certificates, or prizes for stellar performance. Sadly, those programs can become a substitute for doing things that truly reinforce positive behavior and loyalty. As Gallup research shows: people don’t quit companies; they quit bosses. A great leader understands that what drives most work behavior is the reward of being trusted with even more. After all, “Big jobs usually go to those who prove their ability to outgrow small ones.” 7. Role Model. If everyone at work behaved exactly like you, would it make for a better workplace, or would someone have to call in the National Guard? A great boss knows that there is little value in words except when they are backed up with consistent actions. A great boss hires talented people, and then gets out of their way. 2. Talk About Me Behind My Back. During the 10 plus years I worked with my best boss, several people told me that he talked about me behind my back. Do you know what he said? “Go to Scott. He’s the expert on this.” Or, “I might not always understand Scott’s process, but I love his results.” The title “Best Boss Ever” is actually an oxymoron, like a “serious joke.” What is a boss? He or she is just someone who hires/fires, signs paychecks, conducts performance reviews, approves time off, etc. Being a boss connotes an old fashioned, top-down dictator in charge of riding people hard to get results. Why would anyone want to be good at that? Hint: Your goal should not be to be the best boss. A great boss says and does things both directly and indirectly to build up employees. 3. Speak the Truth with Love. A great boss accepts that “the only man who never makes a mistake is the man who never does anything.” Making mistakes is inevitable, but the best boss knows that when using correction, the end result should be to make employees thirsty to learn from their errors so they can be successful the next time out. A great boss will tolerate employees’ mistakes…as long as they’re making NEW mistakes, not the same ones over and over again. 4. Accept Responsibility, and Expect Me to Do the Same. Everyone wants to take credit for a success, but no one wants to be close to a failure. My boss understood that “if you could kick the person in the pants responsible for most of your trouble, you wouldn’t sit for a month.” Rather, strive to be the best leader you can be. “People ask the difference between a leader and a boss. The leader leads, and the boss drives.” The best boss I ever had wasn’t a boss as much as he was a leader. And if you enjoyed the quotes in this article, you know that he was a big fan of the leadership philosophy of Theodore Roosevelt, another great leader. Leaders, after all, create other leaders. Ready for the challenge? How can you apply these tips to create even more leaders? __________________________________________________________ Scott Carbonara is a speaker, author, and management consultant specializing in “bringing authentic leadership to life from the boardroom to the family room.” He will be a presenter during the IAA’s Midwest Multifamily Conference on October 23-24. He will be the luncheon speaker on October 24. Connect with Scott or read his blog at www. LeadershipTherapist.com. A great boss is willing to accept responsibility when things go awry, fostering an environment where others accept responsibility too. And www.iaaonline.net July/August 2013 INSites 15 preview 2013 Midwest Multifamily Schedule of Events Wednesday, October 23 All Seminars held at the Indiana Convention Center Registration Opens at 7:30am 10:00am – 11:20am How to Market to Empty Nesters Rick Hunsicker Managing Your Online Reputation Mike Whaling The Complete Leasing Consultant From Selling to Engagement to Success Rommel Anacan Seven Deadly Sins of Property Management Heather Blume NOI Strategies for the Next Generation Rich George Grassroots Marketing: Riding Your Creative Edge Barbara Savona 12:00pm – 1:30pm Opening Session/lunch “You Don’t Need a Title to be a Leader: How Anyone, Anywhere, Can Make a Positive Difference” Paul Moya Sponsored by IPL 1:30pm Trade Show Open/Dessert on Trade Show Floor 2:50pm – 4:10pm Show Me the Money – The Journey From Property Manager to Investment Manager Rich George Building a Strong Online Presence Mike Whaling 25 Ways to Keep Your Job & Make Your Boss Happy Heather Blume 3:20pm – 4:40pm Fair Housing Ain’t Fair – It’s Equal Doug Chasick A Round the Regional World in 80 minutes Lori Snider The WOW! Starts Here. Building a Customer Service Culture Scott Carbonara 5:00pm Trade Show Closes Taking the Fear out of Compliance Solutions Elaine Simpson Apartment Maintenance Past, Present, Future Dan Kohlman Leasing Rally 2013: The Old Ways are Dead…. Long Live the New! Lori Snider The Management Game Changers Motivational Accountability Terri Norvell Registration Opens 7:45am Running with the Top Dogs: Getting out of the Multifamily Housing Bubble Barbara Savona 8:30am – 9:50am Public to Private Partnerships in Student Housing: Why You Will Want to Go Back To School Dr. Kim Mitchell 12:30pm – 1:30pm Keynote Luncheon Speaker Engagement Starts with You: Scott Carbonara Successful Outreach Marketing Elaine Simpson 1:40pm – 3:00pm Dessert on Trade Show Floor Secret Weapon Service – 20 Ideas for Maintenance Lori Snider 3:00pm Trade Show Closes Value! What It Is-Why It Matters- and How to Add It in All You Do Rommel Anacan 3:10pm – 4:30pm Fair Housing Ain’t Fair, It’s Equal Doug Chasick Think Like a Business Owner Terri Norvell Coaching for Performance Excellence Scott Carbonara 10:00am Trade Show Opens A Round the Regional World in 80 Minutes Lori Snider 11:00am – 12:20pm Why the Owner’s Opinion May Not Matter in Student Housing Dr. Kim Mitchell The New Authenticity Formula for Extraordinary Leasing Thursday, October 24 Continued from page 14 Spotting a problem is easy. Anybody can do that. In fact, merely calling attention to a problem is called complaining. Solving a problem is harder; it takes an act of leadership. 4. Recognize and reward Recognize the attempts employees make to lead and reward successful efforts. Don’t expect perfection. Initial efforts to lead may well be less than successful. That’s why it is important to also reward efforts and not solely outcomes. An encouraging word can go a long way toward motivating someone to lead. Too often positive feedback is reserved only for the big wins. As a result, the effort to aim for little improvements is thwarted. Is it possible to over-recognize people? I know that the research says it is theoretically possible, but I am yet to meet the employee anywhere who has told me, “Paul, you know what I hate about working here? You can’t do anything without someone saying thank you, or slapping you on the back and expressing appreciation. It’s driving me crazy. You get so much recognition you can’t get your work done!” 16 INSites July/August 2013 Make sure you take time to recognize those who are moving in the right direction, and not just those who have already arrived. What does success look like? In the end, success will be seen within your company or organization by the efforts of the people on your team. Clients will be happier in their new apartments, partners will be more eager to work with you, and all of your employees and colleagues will take pride in the work that they do with you. Follow these four steps and in due time you will develop your own “team of lions.” __________________________________________________________ Paul Moya will be the Opening Session Speaker at the Midwest Multifamily Conference. A successful entrepreneur and speaker, Paul has inspired innovative thought and positive change in the corporate and leadership sectors all over the globe. He is the former National President and leader of the Future Farmers of America and has been educated at Harvard and Notre Dame. As part of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life, Paul collaborates with Mark Sanborn, an international bestselling author and noted authority on leadership, team building, customer service and change, to develop forward-thinking initiatives, progressive strategies and effective solutions. www.iaaonline.net preview National And Regional Speakers Will Present At Convention You don’t need to travel across the country to find the best Multifamily speakers. The Midwest Multifamily Conference offers the best national and regional presenters right here. he is also a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the 2010 NAAEI Apartment Career & Education (ACE) award and the 2010 Legends of the Industry award from Multifamily Professional and the Annual Brainstorming Sessions. Rommel Anacan is the president and founder of The Relationship Difference, a corporate training, motivational speaking and consulting firm. Prior to launching The Relationship Difference he had a very successful 20year career in sales, management, training and property management. He is a multifamily industry veteran, having worked at all levels of the industry from onsite to corporate, where he developed a reputation for tackling common industry challenges in an uncommon way. Rich George is the owner and managing director of NOI Coach, a business coaching, consulting and training firm based in Michigan. A successful business person with over 20 years of business experience, Rich brings a no-nonsense approach to strategic planning and a passion for employee development and culture building. Rich’s background includes the management of over two billion dollars of real-estate assets, and over Rich George 50 million dollars of capital re-investment strategies. Rich has been involved with successful acquisitions, dispositions, merger facilitation, and repositions. Key to his portfolio is the management of highly distressed properties, including those in court receivership. Known for his team building, culture changing, and change management skills, Rich leads the market in promotion and preservation. Rommel Anacan Heather Blume has a contagious energy and passion that goes to the heart of the multifamily industry. Her work on site, combined with her work as a vendor, give Heather a unique perspective that allows her to enable those around her to find their own success. Currently, Heather is the Imagination In Charge of Behind the Leasing Desk Training and Consulting Services, a training and consulting firm out of the Seattle area that Heather Blume specializes in meeting the specific needs of multifamily clients who may be experiencing challenges in different facets of the property management world. She is an accomplished national speaker and trainer, and her blog posts, podcasts, and articles are visited by thousands of apartment professionals each month. Doug Chasick Doug Chasick, CPM®, CAPS, CAS, SLE, Adv. RAM, CLP, CDEI is “The Apartment Doctor”, restoring rental health to multifamily professionals. With 37 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property, and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. A licensed Real Estate Broker in Florida and Georgia, Scott Carbonara Rick Hunsicker is a graduate of University of Texas at El Paso. Rick owned the 3rd largest real estate company in El Paso, Texas, sold the company in 1985 and moved to Dallas where he entered the senior living industry. He worked as a Regional Director of Sales for The Forum Group, served as Vice President of Sales for Marriott Senior Living Services and in 2001 joined Greystone Communities as the Corporate Vice Rick Hunsicker President of Marketing. In May of 2008, Rick founded Hunsicker Senior Living Services which provides several impactful revenue enhancing services for senior living communities across the country. His company’s services have already helped over 200 senior living communities nationally. Daniel Kohlman teaches the CAMT program at Ivy Tech for Workforce Development and HVAC courses at Associated Builders and Contractors. Prior to his teaching career, Daniel owned a small apartment property, rehabbing it to modern standards. As an owner, Daniel fine -tuned his many years of maintenance experience pertaining to electrical, carpentry, plumbing, and all the other trades associated with the apartment Daniel Kohlman business. He also learned about maximizing paying space, honed his skills working with the various trades, learned about working with permits, codes, and city personnel, dealing with residents, and all other phases of apartment management. In addition to the rehab and maintenance work, commercial refrigeration and HVAC were added to the already large menu of capabilities. Daniel eventually went from one ten unit property to managing several properties for various owners throughout Indianapolis. He phased out of the property management and maintenance side ten years ago to focus entirely on instructing, combining his HVAC knowledge and apartment maintenance experience. Kimberly J. Mitchell 18 INSites July/August 2013 Kimberly J. Mitchell, Ph.D., CPM is an Associate Teaching Professor at Drexel University in its Property Management Program. From her first job 22 years ago as a part-time leasing consultant to the start of her academic career in Virginia Tech’s Property www.iaaonline.net GREAT service smart preview Management Program, Kimberly has always been passionate about the multifamily industry. Prior to entering higher education, Kimberly was Vice President of Operations for an 8,500-unit management company with a diverse multifamily portfolio. Kimberly’s industry experience has been an integral component for curriculum development, e.g. Drexel’s and Virginia Tech’s Property Management courses, NAAEI, and the National Center for Housing Management. Dr. Mitchell completed her doctorate in Environmental Design and Planning from Virginia Tech’s College of Architecture and Urban Studies. pricing call ray’s today. Terri Norvell works with individuals and teams to succeed wildly, have more fun at work and achieve financial results. Her background includes vice president of a $1.2 billion dollar property management and development firm, general manager of a $9 million dollar temporary housing firm, product management with Frito-Lay and 7-11 Stores, plus president of a Silicon Valley Chamber of Commerce. She is a regular presenter and author for NAA, Multifamily Pro Brainstorming, Apartment Associations, Property Management and Supplier firms across the country. Terri Norvell Barbara Savona is the CEO and Co-Founder of Sprout Marketing. As a business strategist and a marketing consultant, Barbara works with her team to create marketing and retention campaigns that pull at the heartstrings of the end user. From the beginning stages of uncovering the buying signature of a prospect to the finalization of the overall design, Barbara and her team are a full service marketing agency. Barbara has spoken for over 34 different organizations nationwide including the National Apartment Association. Elaine Simpson Elaine Simpson is the Owner, Occupancy Solutions, LLC and a Site Operations, Marketing, Leasing and Training Specialist. Elaine Simpson has been employed in the housing industry since 1986 where she has experience in Section 8, Section 236, and Low Income Housing Tax Credit programs, as well as market rate and luxury rent communities. Elaine has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability. Lori Snider Lori Snider is widely regarded as one of the best sales and service trainers in multifamily real estate. A professional speaker, author and marketing strategist, Lori is a frequent and requested national conference presenter and she is regularly sought for her keen insight regarding marketing trends. Her enthusiasm, sales skills and imaginative problem solving abilities are contagious, and her creative capabilities can take a company from average to exceptional through strategic, focused initiatives. Lori co-founded Creativity For Rent, a marketing and design firm that served the real estate industry, and has executed marketing strategies for a myriad of product types throughout the country. Barbara Savona Mike Whaling wants to make sure your story is seen, heard and shared online. Through his work at 30 Lines, Mike advises apartment companies and other businesses on all aspects of digital marketing and communication, specializing in ways to help you expand your online presence, reach the right audience at the right times, and successfully measure your efforts. His work has been profiled in Entrepreneur, BusinessWeek, UNITS Magazine, Multi-Housing News and many other publications. With many clients in multifamily, Mike co-founded TurnSocial, the #1 toolbar to easily add social Mike Whaling media and increase conversions on apartment community websites, and Top Line Leads, a new lead nurturing program specifically for apartments. Mike has been named a Young Business Leader by Florida Trend Magazine, serves as a technology advisor to Men’s Health Living magazine, and he was named a Top 10 Promoter of Technology for the multifamily industry by Broadband Communities. www.iaaonline.net July/August 2013 INSites 19 Sweltering heat does not deter golfers Golf Outing The rescheduled golf outing was held on July 18, 2013 at Pebble Brook Golf Club. Although it was a sweltering 100 degrees with excessive humidity, there was no rain. Each year IAA conducts the PAC Golf Classice to raise money for the Indiana Multi Housing Political Action Committee, the legislative arm of IAA. This year’s event raised more than $60,000. We would like to thank the many sponsors that made this event possible, especially our overall sponsors: LB Gray, Landman & Beatty Lawyers, and Hays & Sons Complete Restoration. We also want to congratulate the winners: 1st Place Team James Zender, Zender Family Limited Partnership Brian Harris, BMO Harris Bank Marc Zender, Zender Family Limited Partnership Tim Zender, Zender Family Limited Partnership Longest Drive North Course Men’s: Michael Collins, Flaherty & Collins Properties North Course Women’s: A. Eberhard, Brickman Group South Course Men’s: Jason Franklin, Moen Inc. South Course Women’s: Megan Yotter, CRG Residential 2nd Place Team Jim Curtis, Sheehan Properties Bruce Merrill, Merrill & Thoman, LLP Scott Thoman, Merrill & Thoman, LLP Chuck Townsend, Sheehan Property Management Longest Putt North Course Men’s: John Ripperger, Dominion Realty North Course Women’s: Amy Burmeister, Summit Realty Group South Course Men’s: Johnny Hart, JC Hart South Course Women’s: Mandy Williams, Maple Knoll Apartments; Sheehan 3rd Place Team Tom Herman, Herman & Kittle Properties Steve Lavery, Herman & Kittle Properties Joe Moore, Herman & Kittle Properties Jeff Kittle, Herman & Kittle Properties Closest to the Pin North Course Men’s: Mike McMahan, Brickman Group North Course Women’s: Amanda Barger-Smith, Michaelis South Course Men’s: Todd Halverson, ePremium Insurance South Course Women’s: Julia Kaercher, P/R Mortgage Last Place Team LB Gray Team People’s Choice (Best decorated tee) North Course: LB Gray South Course: For Rent Media Solutions Golfers get ready to head out to their holes to start the golf outing. Golfers admire the approach shot. LB Gray’s golf tee decorations won the People’s Choice Award for the North Course. Brian Cranor of Hearthview Residential visits with a fellow golfer after the golf outing. Getting ready to hit a tee shot. For Rent Media Solutions was the People’s Choice Award for best decorated tee on the South Course. 20 INSites July/August 2013 www.iaaonline.net Golf Outing Golfers start the processional out to the course to get the golf outing started. Hitting a tee shot on Hole 12. IAA Chairman Jerry Collins of Flaherty & Collins Properties thanks sponsors Jay Beatty of Landman Beatty Lawyers (left) and Bob Gray of L.B. Gray LLC. Wendy Elkins of L.B. Gray LLC accepted the People’s Choice Award from Jerry Collins of Flaherty & Collins Properties. Michael Collins of Flaherty & Collins Properties won longest drive on the North Course. He is pictured with Cyndi King of Pro Tow, who sponsored the award. First Place Team: Brian Harris of BMO Harris Bank, Tim Zender of Zender Family Limited Partnership, Marc Zender, of Zender Family Limited Partnership, and James Zender of Zender Family Limited Partnership. Mike McMahan of Brickman received his closest to the pin award from Cyndi King of Pro Tow, who sponsored the award. Todd Halverson of ePremium Insurance won closest to the pin on the South Course. Cyndi King of Pro Tow sponsored the award. Julia Kaercher of P/R Mortgage won closest to the pin on the South Course. Cyndi King from Pro Tow sponsored the award. Second Place Team: Bruce Merrill of Merrill & Thoman LLP, Chuck Townsend of Sheehan Property Management, and Jim Curtis of Sheehan Property Management. Not pictured is Scott Thoman of Merrill and Thoman LLP. Golfers gathered after the event for a steak dinner and awards ceremony. Left to Right: Alan Englander, JVM Realty, Bob Gray of L.B. Gray LLC, Tony Freije of Patora Fine Jewelers, and Joe Gadient of L.B. Gray LLC. From left, Richard Michaelis Jr., Stephanie Mink, and Trent Taylor represented Michaelis Corporation. www.iaaonline.net July/August 2013 INSites 21 22 INSites July/August 2013 www.iaaonline.net www.iaaonline.net July/August 2013 INSites 23 Sheehan Properties and Flaherty & Collins Announce New Construction Projects Construction Sheehan Properties Update Canyon Club at Metropolis (Plainfield, IN) Located on Metropolis Parkway in Plainfield, IN, Canyon Club at Metropolis consists of 206 units. The first building became available for occupancy in March of 2012 and construction of the community was completed in the first quarter of 2013. Amenities for all residents include a state-of-the-art Fitness Center, a resort style swimming pool, an outdoor fireplace and grilling stations, Business Center, Club Room with Cyber Café, a Car Care Center and an outdoor pet park area. Amenities include black appliances, full-size washer/dryer in each unit, granite countertops, attached garages, private entrances, designed window treatments, breakfast nooks, walk-in showers, garden style soaking tubs, private patios and balconies. the-art Fitness Center, a resort style swimming pool, an outdoor fireplace and grilling stations, Business Center, Club Room with Cyber Café, and a Car Care Center. Amenities include black appliances, full-size washer/dryer in each unit, granite countertops, attached garages, private entrances, private patios and balconies, and many more upgraded features. Oak Crossing Apartments. Canyon Club at Metropolis. Oak Crossing Apartments (Fort Wayne, IN) Fort Wayne’s newest luxury apartment community, Oak Crossing Apartments, is located on East Dupont Road (State Road 1) in Fort Wayne, IN. The community consists of 222 units. The first building became available for occupancy in January of 2013 and construction is scheduled to be completed in the fourth quarter of 2013. Amenities for all residents include a state-of- Spruce Ridge Apartments (Columbus, IN) Located in Columbus, IN, Spruce Ridge Apartments consists of 262 units. The first building became available for occupancy in May of 2013 and construction of the community is scheduled to be completed in the fourth quarter of 2013. Amenities for all residents include a state-of-theart Fitness Center, tennis court, a resort style swimming pool, an outdoor fireplace and grilling stations, Business Center, Club Room with Cyber Café, walking trail and a car care center. Apartment home amenities include black appliances, full-size washer/dryer in each unit, granite countertops, wood style flooring, attached garages, private entrances and many more upgraded features. Continued from page 7 companies outside of Indiana. We have signed up a wide-range of national speakers to present the seminars. We have more than 300 nominations for the Awards of Excellence and Prodigy Awards this year, which we will announce the winners at the President’s Dinner, held on the second night of the convention. We all know the importance of a professionally trained workforce and why they need to be motivated. The Midwest Multifamily Conference will help you meet their needs. Please take a look at our special section in this issue of INSites, starting on Page 14, and then get you and your employees signed up to attend this great event. I look forward to seeing you there. I promise you will not be disappointed. www.dsirestoration.com 24 INSites July/August 2013 www.iaaonline.net Construction ground floor retail. The Flaherty & Collins proposal features green space and a pool on the parking/retail roof, a green sky window on the tower roof, and apartments with panoramic views of Indianapolis through floor-to-ceiling windows and balconies. The project will offer studio-, one-, and twobedroom apartments with rents anticipated to range from $1,300-$2,400 per month. Update Spruce Ridge Apartments. Flaherty & Collins Properties Market Square Project (Indianapolis, IN) Flaherty & Collins Properties has been chosen by the City of Indianapolis to develop the north lot of the former Market Square Arena site. The company plans to construct an $81 million, 28-story tower that features 300 luxury apartments, 500 parking spaces and 43,600 square feet of Market Square Project. www.iaaonline.net July/August 2013 INSites 25 26 INSites July/August 2013 www.iaaonline.net Michaelis sponsored and played host to a tailgate party before the ball game. IAA members Gather for FUN Night Of Networking And Watching Baseball At Victory Field Fun Meeting Recap On July 30 members gathered at Victory Field to watch the Indianapolis Indians play and enjoy a night of networking at the Coors Light Corner. There was intermittent rain throughout the evening but that didn’t put a damper on everyone enjoying traditional ballpark fare, including hamburgers, BBQ chicken, hotdogs, baked beans and Coors Light Beer. Michaelis sponsored and hosted a Tailgate Party at the White River State Park parking lot, prior to the game. Tailgaters were served lemon shake-ups and tested their skill at KanJam. IAA members enjoyed typical ballpark fare in the Coors Light area of Victory Field. A big thank you to our event sponsors: apartments.com, Apartment Guide, Big Guy Signs, CORT, Davey Tree, eSupply Systems, and WastePoint. Please give them a call next time you need their product or service. Check out our Facebook page to view pictures from this popular event. Please stay tuned for exciting details of our next FUN Meeting, which will be our Holiday event in December. Ryan Lints of Herman & Kittle Properties shielded himself from the light rain that fell during the FUN Meeting. FUN Committee members did the Harlem Shake Rain did not dampen the mood during the FUN Meeting as Committee members helped liven up the crowd www.iaaonline.net July/August 2013 INSites 27 28 INSites July/August 2013 www.iaaonline.net Change headline: Preparation And Practice Lead To Success In Maintenance Mania Member Profile Without question, the maintenance guys from Van Rooy Properties have had tremendous success over the years in Maintenance Mania. And Brian Niehaus has been an important part of the company’s success at the state and national levels. This year in San Diego marks the second year in a row that Brian has placed third at the National Maintenance Mania Competition. He said the work he and his co-workers have had to put in each year, as well as sacrificing some personal time to practice during the weeks leading up to the competition have been integral in the company’s overall success. “Practice time is totally up to each individual,” he said. “I practice every day at lunch as we get closer to the (state and national) competitions. It is totally up to the guys.” Brian Niehaus But practice is just a part of the winning formula for Van Rooy. Every one of the competitors has a desire to be the fastest within the company. It is that internal competition that then spills over to the Maintenance Mania event each year. “There are 10 guys here that are super, super fast,” Brian said. “We are so competitive among ourselves and that makes us better.” Every time the Van Rooy maintenance guys prepare for and compete in Maintenance Mania, they do so with a former co-worker on their hearts. Rick Stapp, who died from Lou Gehrig’s disease on September 14, 2009, spearheaded the effort to get the maintenance workers involved in the first competition. Brian in action. Each year, Van Rooy Properties hosts the Rick Stapp Maintenance Mania Unplugged Event, where the top 15 are invited to compete in a relaxed atmosphere with the winner receiving $500 in cash. The top three winners from the state Maintenance Mania competition do not compete in the Unplugged event. “Rick is the one that got this going. He was passionate about his job and about Maintenance Mania,” Brian said. “I’m that way too. I want to represent the Van Rooy name by giving them everything I’ve got every day. “They are an awesome family and I love doing work for them. Everyone in the family takes time to talk to you and treat you well. They are nice enough to set up a practice facility in their home for us. I’ll give 110 percent at Maintenance Mania and at work.” www.iaaonline.net July/August 2013 INSites 29 How Rising Household Formation Will Affect Apartments Digested From “Conditions Are Ripe for Household Formation” Housing Wire (07/15/13) Hopkins, Megan Data from several analysts points to a sharply positive shift in U.S. household formation that has triggered rising demand for all types of housing over the past couple of years, including multifamily and singlefamily rental and ownership. The researchers note that conditions are ripe for adult children to move out of their parents’ homes and for college graduates to rent their first apartments. Amid the upturn, multifamily housing permit growth has outstripped single-family permit growth. “Assuming job growth remains at or above the current pace,” the analysts conclude, “we expect these trends to continue.” The analysts wrote in a report on housing demand: “We believe steady, if unremarkable, monthly job growth is creating a similar household formation environment for 2013 which should support our positive housing outlook.” National Focus Developers Vote for D.C.’s Apartment Sector. Will Residents? Digested From “Delta: Demand for Region’s Class A Apartments Grows” Washington Post (07/21/13) Montgomery, Grant The Washington, D.C., metro area’s apartment sector continues to grow ever more competitive. Residents have more than 50 newly delivered communities to choose from throughout the region, which should translate into a temporary period of increased negotiating power for residents as owners look to fill 17,000 rental units that will be arriving in the market over the next year. However, the surplus of apartments may be short-lived, as demand grows to record levels for Class A units in particular. From an owner’s perspective, this year’s second quarter was a mixed bag of good news and potentially disturbing trends. On the positive side, Class A absorption levels (or the change in the number of occupied units) and absorption pace per community (the number of net units leased) point to solid demand. However, monthly rents have started to markedly decline in more than 50 percent of the region’s submarkets, especially in those that are burdened with high levels of new supply. Finally, the D.C. area’s development pipeline remains oversized compared to projected demand, and the near-term future of the regional economy -- in light of federal austerity measures -- is still a question mark. Rents for all investment-grade apartments declined 0.8 percent over the last 12 months, falling for the first time since 2009. 24 7 30 INSites July/August 2013 www.iaaonline.net www.iaaonline.net July/August 2013 INSites 31 Fort Wayne SKY ZONE: AAFW Members Jumped and Jumped The Spring Family Fun Event was held at the new Sky Zone on Sunday, May 19. Sky Zone’s entire facility is a trampoline and sectioned off into fun activities for all ages. Members of ALL ages enjoyed this event! We had a flipping good time! Fort Wayne Housing Authority & Tobacco Free Allen County during the June Breakfast Connection. Smoke Free Apartments Featured at June Breakfast Connection The topic at the June 11th Breakfast Connection was Smoke Free Housing! Amy Jacobowitz and Jeannie McLinden from the Fort Wayne Housing Authority joined us to share how they prepared their residents and completed the transition to smoke free properties. Jill Leal with Tobacco Free Allen County was also on hand with resources that members could share with their residents. Congratulations to new Designees CAM Rachelle Greiner, Oak Crossing Apartments Adam Gerig, Gerig Property Management Melissa Bell, Woodbridge Apartments NALP Students (left to right) Kimberly Pulley, Carie Hubbard, Kim Hurd (instructor), Katie Mere, Denise Slyter high fiving after the NALP Course was complete! Landon Fitzgerald was camera shy! www.iaaonline.net Landon Fitzgerald, Willow Creek Crossing Katie Mere, Willow Creek Crossing Education 2013: Fall Topics Announced AAFW Members will have the opportunity to attend Education 2013 courses in the following topics: • Appliance Repair • Customer Service = Resident Retention Solutions • Fair Housing • Hazardous Materials • Time Management • We Don’t Speak the Same Language Lucky lottery winners at the June Breakfast Connection compliments of City Carpet Outlet. Around the State Matt Frost (Hylant Group) presents Andy Yoder (Sherwin Williams) the gift card from the Salvation Army’s Tools for Schools donation drive. CAPS Anita Gordon, Autumn Creek Apartments Aleisha Wall, Norwood Apartments NALP Kimberly Pulley, Tiffany Heights Katie Mere, Willow Creek Crossing, presents winnings to John Long, Bug Free Pest Solutions. The basketball dunk area was a popular area! Catching some awesome air! July/August 2013 INSites 33 Calendar Of Upcoming Events august 29 3rd Annual Cornhole Tournament Moore Restoration september Upcoming Events Sign up online 4pm-8pm 11 Retaining Residents (Leasing Series) IAA Barrett Center 9am-noon 25 Bringing out the Best in You (Leadership Series) IAA Barrett Center 9am-noon october 22-24 2013 Midwest Multifamily Conference Indiana Convention Center november 13 20 November EPA/CFC Certification Testing IAA Barrett Center Leasing Skills (Leasing Series) IAA Barrett Center 9am-3:30pm 9am-noon 21Electric Heat Review IAA Barrett Center 9am-noon 21 1pm-4pm Gas Heat Review IAA Barrett Center to register for all events and classes at To advertise in the next our website: events.iaaonline.net Contact Alicia Kane McCracken at 317-816-8900 (Office) • 317-601-5160 (Cell) Email Alicia at [email protected] convention sponsorship platinum sponsor diamond sponsor/president’s dinner prodigy emerald sponsor 1st day lunch sapphire sponsor MESH 34 INSites July/August 2013 www.iaaonline.net Family owned and operated since 1930, GOLD SEAL is a professionally trained and licensed full service pest control company providing prompt, professional, quality services throughout our market for 80 years! We are the ONLY pest control company in Indiana, Illinois, Kentucky and Ohio authorized to offer this patented pest control service. Why choose Gold Seal and ThermaPureHeat® for bed bugs? • Your apartment is back to normal, without bed bugs, within hours, not weeks!!! • Simple and easy preparations. • Treat up to 10 units at a time • NO NEED TO REPLACE furniture or mattresses. • Conventional Insecticide Treatments also available. GOLD SEAL is proud to feature the patented ThermaPureHeat® process — a technological and ecological breakthrough in treating apartments for bed bugs. This treatment is so COMPLETE it kills ALL stages INCLUDING THE EGGS!! CALL (317) 924-4114 or Toll Free (866) 924-4114 FOR MORE INFORMATION!! Alert Canine Bed Bug Detection Agency Owner/Handler: Nan Levin • Email: [email protected] • Office: 317-345-2012 Reactive Services Our inspection service will help you eliminate the bed bugs quicker and more effectively by determining which areas and rooms are infested. This will assist your pest management professional by eliminating guess work. Proactive Services We can customize an inspection schedule for your property on a one time, as needed basis, or on a recurring schedule. Today’s prospective residents are already on the lookout for properties that are “certified” to be bed bug free. This proactive action will ensure loyal clientele and may help protect you by limiting your liability in the case of a law suit. Why a Dog? • Dogs are Honest! Our dogs are trained to work for play…not for profits • Dogs are efficient at finding live bed bugs at low infestation levels. • Less Expensive! Bed bug detection dogs generate a quicker and more accurate result (up to 97% accuracy). Eliminates guess work! • Research has proven their ability to discriminate live bugs/viable eggs from dead bugs, fecal matter & cast skins. • Especially useful in vacant units where bugs may not be as evident!
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