16/01 Gazette
Transcription
16/01 Gazette
January 2016 A Momentous Year Begins as Postmasters Prepare for a Bright Future in UPMA page 4 Editor’s View Janette “Gugi” Degen Editor re you ready to get refreshed, set new goals or get a boost? Or are you still feeling a little broken from last year and not sure how to start taking the steps to mend yourself? Where do you want to go? How are you going to get there? As an organization, we need to ask ourselves these questions. The first step is to make the new year the greatest year by setting some objectives we can focus on together. We have accomplished some historic and crucial changes that will strengthen our relationships and commitments to recruit and offer a lifetime of opportunities to create a blueprint for your career. From our vantage point, we will lead our members with drive and passion— raising the bar for success. Albert Einstein said, “What you see depends on where you stand.” If we look at things from a different view, we may see them differently. And that can made a difference in our lives. Enjoy this issue and meet my editorial staff. helpful in their quest to become managers, as well as processes and information to help Postmasters run their offices. We want to keep you all educated on how our members of Congress and pending legislation are affecting each of us and how we can take action to change it for the better. Our retirees are a large part of our group, so they will, of course, always be included in our publication. If there is any information you can share that would be helpful to other Postmasters, please don’t hesitate to contact us so we can share it with all of our members. We need human interest stories, as well as instructional information. The Gazette is your magazine; we invite you to share information that will benefit other members. My wish for this new year is that you will look forward to reading the Gazette from cover to cover as soon as it arrives in your mailbox. The Gazette also is posted on the NAPUS website even before it arrives at your home, so check the website regularly. Karen Boudreaux Rick Dama I have enjoyed serving on the National Editorial Board the past year and am honored to serve Postmasters in this capacity for another year. It certainly has been a learning experience from which I have benefited. I’ve learned so much from working with the board, consisting of Gugi, Rick and our publisher, Karen Young. Now that NAPUS is evolving and inviting many more postal employees from the various employee groups to join our professional organization, we want to include something of interest for everyone. We plan to provide information our new members from the craft can find Christmas came early when the phone rang and it showed Bob Levi calling. My first thought was, “What would Bob want with me?” When I picked up the phone it was Tony; my first thought then was, “What did I do wrong now?” Much to my surprise, Tony asked if I would be interested in serving as associate editor again for 2016. I was speechless for maybe five seconds, then, of course, I couldn’t say enough about how I would appreciate the opportunity to serve as associate editor again, especially serving the last year of our NAPUS family as we know it now. continued on page 12 Janette “Gugi” Degen Editor Postmaster Spencerville, OH 45887 [email protected] Karen Boudreaux Associate Editor Postmaster Loreauville, LA 70552 [email protected] Rick Dama Associate Editor Retired Postmaster N 6196 County Road F Sullivan, WI 53178 [email protected] C. Lynn Wilson Photographer Postmaster Comanche, OK 73529 [email protected] The Postmasters Gazette is published by Balent-Young Publishing, Inc., PO Box 734, Front Royal, VA 22630-1600; 540-636-2569, phone/fax; e-mail: kbalentyoung@gmail. com For editorial inquiries, contact Gugi Degen, editor, 4252 Pioneer Rd., Elida, OH 458079784; 419-302-5842. For subscription service or change of address, please call the NAPUS National Office, 703-683-9027. For more information about NAPUS, go to www.napus.org or scan the QR code below. Contents V o l u m e 95 / N u m b e r 1 • J a n u a r y 2 0 1 6 Features Columns 2 Editor’s View Gugi Degen 13 Postmasters Recognized as Business Connect Winners 16 Clara McCullar: Ready to Take the Helm of PM Retired by Sally Robinson 4 Advocating for Postmasters Tony Leonardi 7 Working Together Dan Heins 8 Officers’ Forum Jeff Schoch, Drew Martin and Greg Nors 10 Making a Difference Dave Ravenelle 11 Legislative Action Bob Levi Departments 6 2016 Leadership 22 Postmaster in a New Kind of Town by Cathy Watts 24 Oldest Living Retired Iowa Postmaster Still Going Strong Scintillating Jackson Square by Karen Boudreaux Postmasters Gazette (ISSN-0032-552X) is printed 10 times a year—monthly, except for combined April/May and October/ November issues—by the National Association of Postmasters of the United States (NAPUS), 8 Herbert St., Alexandria, VA 22305-2600; 703-683-9027; www.napus.org. Periodicals postage paid at Alexandria, VA, and other mailing offices. Subscriptions All NAPUS and NAPUS Postmasters Retired members receive Postmasters Gazette as part of their membership dues. The nonmember subscription rate is $18 a year; single copies, $3. For address changes, contact the NAPUS National Office, 703-683-9027. 9 Thrift Savings Plan November 2015 12 Committees 15 Guest Columns by Sheila Ludwikowski 26 Conference Registration Form Cori Crawford and Agnes Elam 20 Faces and Places 29 2016 National Convention Registration Form 30 32 33 38 39 Postal Lifestyles TIPS Postmasters Retired Credit Union Chapter Officers Advertising Inquiries Please contact Balent-Young Publishing, PO Box 734, Front Royal, VA 22630; 540-636-2569, phone/fax; e-mail, [email protected]. Publication Content Opinions expressed herein are those of the authors only and do not necessarily reflect the views of NAPUS. The publication of any advertisement herein does not necessarily constitute NAPUS endorsement of the products or services offered. Articles, photos and/or artwork may be mailed or e-mailed to Postmasters Gazette, PO Box 734, Front Royal, VA 22630; 540-636-2569, phone/fax, kbalentyoung@gmail. com, with a copy of just the article also mailed to the editor. Reprint Permission © 2016. Permission is hereby granted to NAPUS members to reprint material from Postmasters Gazette, provided proper credit is given. Nonmembers may request written reprint permission by writing to the editor. Postmasters: Please send all address labels clipped from undeliverable copies, along with USPS Form 3579, to Postmasters Gazette, 8 Herbert St., Alexandria, VA 22305-2600. Advocating for Postmasters Tony Leonardi President What’s Coming in 2016 for NAPUS A s 2016 begins, we have a full plate of items already of the solution and help our new organization run scheduled. We start the new year with our Leadersmoothly right from the start. ship Conference, March 12-16, where your presence Shortly after our Leadership Conference in is needed more than ever. There are many reasons March, chapter conventions will begin and continue you need to attend, but none more important than until late June. We will be putting together training meeting directly with our nathat is more specific to helping tion’s leaders in the House and Postmasters, managers and suSenate; they will decide the fate pervisors do their jobs effecof a much-overdue postal retively. There will be help with “It is the people— form bill. eCareer so you can get promotour members—who The Postal Service legislative ed, if you wish. Other training initiative revolves around some programs will help members will decide how key provisions: refund of any understand how to protect their successful we will FERS surplus, recalculation of jobs with programs such as the CSRS/FERS liability, relief CSV/SOV. be.” from the retiree FEHBP preThese conferences offer funding obligation through tremendous opportunities for Medicare integration, maintaining the current exinetworking and making the contacts necessary to engent rate increase, granting the authority to mail sure you know what to do should you find yourself beer, wine and distilled spirits and offering nonin trouble. Many chapters are holding joint convenpostal services to state, local and tribal governments. tions and already are laying the groundwork for an NAPUS fully understands a postal bill is critical efficient and effective transition. I am looking forto the USPS remaining viable, so we will be asking ward to seeing what the combining of these two you to discuss these topics with your congressional proud organizations will look like when we all are representatives, in addition to Postmaster and EASin the same room, working together. specific items that place a moratorium on the reducAug. 27 through Sept.1 will be our first-ever tion of hours in rural post offices, MSPB rights and joint national convention with the League of Postexpansion of management’s consultative rights. masters. In New Orleans, we will hold elections for Besides our busy legislative agenda, we will be area vice presidents and area coordinators who will conducting joint training classes to ensure a smooth represent us as we go forward in our new organizatransition as we go forward with the consolidation of tion, United Postmasters and Managers of America NAPUS and the League of Postmasters. This train(UPMA). It will be a great opportunity to fellowship ing will provide guidance on the steps that must be and network with our League counterparts, as well taken to form a new chapter constitution. You will be as recognize and thank all the national officers and given information on how to combine the finances committee chairs who have made our organization from both organizations into one. In addition, you what it is. You will hear some of our past national will receive valuable templates on how to file the presidents speak at our general session about what forms necessary for your state publication. I urge NAPUS has meant to them. You will get a chance to continued on page 9 you to make plans now to attend so you can be part 4 January 2016 / Postmasters Gazette NAPUS Executive Board National PM Rep Committee PRESIDENT Larry Hall, chair, 170 Trevarthen Rd., Eclectic, AL 36024; h: 334-857-3229; c: 334-2202584; [email protected] Tony Leonardi, Rocky Hill, CT, 06067; 703-683-9027; [email protected]. SECRETARY-TREASURER Dan Heins, Stewartville, MN, 55976; 507-533-4571; [email protected] Edith Bradshaw, 895 W Emerald Lake Dr., Sumter, SC 29153; h: 803-905-1311; c: 803-315-4879; [email protected] VICE PRESIDENTS Area 1 AK/ID/IL/IA/MN/MO/MT/ND/OR/SD/WA/WI/WY Jim Maher, Chesterfield, MO 63005; 314-551-3588; [email protected] Edmund Carley, Lincoln, IL 62656; 217-732-4912; [email protected] Curt Artery, Guernsey, WY 82214; 307-836-2804; [email protected] Area 2 CT/RI/DE/DC/ME/MD/MA/MI/NH/NJ/NY/PA/VT Richard Hui, Gardner MA 01440; 978-537-8030; [email protected] Barbara Swiderski, Bowdoinham, ME 04008; 207-666-3465; [email protected] Jeff Schoch, Pottstown, PA 19464; 610-323-6620; [email protected] Area 3 AL/FL/GA/IN/KY/NC/OH/PR&VI/SC/TN/VA/WV Tammy Powell, Fountain Inn, SC 29644; 864-862-3383; palmettopost [email protected] Susan Rice, Woodland, AL 36280; 256-449-6162; [email protected] Drew Martin, West Jefferson, NC 28640; 336-246-8861; [email protected] Area 4 AZ/AR/CA/CO/HI/KS/LA/MS/NE/NV/NM/OK/TX/UT Joan Mallon, Kiowa, CO 80117; 303-621-2011; [email protected] Brent Cofield, Blair, OK 73526; 580-563-2200; [email protected] Greg Nors, Hillsboro, TX 76645; 254-582-3572; [email protected] POSTMASTERS RETIRED PRESIDENT Clara McCullar, 324 Country Club Lane, Selmer, TN 38375-1537; 731-645-6619; [email protected] EXECUTIVE DIRECTOR Dave Ravenelle, 8 Herbert St., Alexandria, VA 22305-2600; 703-683-9027; [email protected] Jaime Chacon, PO Box 2014, Mission Viejo, CA 92690-0014; h: 949-249-2071; c: 949-584-3307; jaimenapuspmrep@ yahoo.com George Finley,1601 Forum Circle, Lot 151, Graford, TX 76449; c: 512-365-0066; [email protected] Brenda Gibbs, PO Box 445, Garnavillo, IA 52049; h: 563-964-2178; c: 563-8809490; [email protected] Mark Gowan, 6280 Kalama Rd., Kapaa, HI 96746-8629; h: 808-822-4386; c: 808634-7174; [email protected] Richard Hui, PO Box 745, Gardner, MA 01440-0745; o: 978-537-8030; c: 978549-3360; [email protected] Bill Judge, 1610 Scottsdale Dr., Tipp City, OH 45371; o: 937-773-6424; c: 513-7029702; [email protected] James Kirschbaum, 1007 Shady Oak Dr., North Mankato, MN 56003-3436; h: 507625-6995; c: 507-382-1689; kirsc@ hickorytech.net Kevin Romeyn, PO Box 1, Warrenton, OR 97146-0001; o: 503-861-7371; h: 503-861-9699; c: 503-440-1370; [email protected] John Sertich, PO Box 73, Belleville, IL 62220; o: 618-233-0390; c: 618-830-6535; [email protected] Go to www.napus.org and click on “postmaster representation” for more information. Postmasters Gazette /January 2016 5 NAPUS Registration Form NAPUS 2016 Leadership Conference March 12-16, 2016 Crystal Gateway Marriott, Arlington, VA 2016 LEADERSHIP CONFERENCE MARCH 12-16 You also may register online at www.napus.org. Please Note: one attendee per registration form. Name (as it should appear on your badge): _______________________________________________________________ First Name _____________________________________ Title (please check one that applies): ❏ Supervisor ❏ Postmaster ❏ Station Manager Post Office You Represent: Last Name ________________________________________ ❏ Postmaster Retired ❏ District Employee ❏ Associate Member ❏ Area Employee ❏ Guest ❏ PMR City _________________________________________________________ State __________ Your Mailing Address: ______________________________________________________________________________ City __________________________________ State ________ ZIP _____________________ Daytime phone: ______________________________________ Fax: ________________________________________ E-mail: ____________________________________________________________________________________________ Registration Fee: (please circle fee that applies) Registration On or before Feb. 1, 2016 $170 After Feb. 1, 2016 $190 Payment (Payment in full, using one of the following payment options, must accompany this form): ❏ Check payable to NAPUS ❏ Visa/MasterCard only Card Number _____________________________________________________ Expiration Date _____/_____ Card Security Code ___________ Signature _____________________________________________ Registration Cancellation Policy: Requests for cancellation refunds must be made in writing and be sent to the address below. Requests must be postmarked by Feb. 1, 2016. Hotel Reservations: NAPUS has reserved a block of rooms at the discounted rate of $234, single/double/triple/quad, plus tax. You must call the Crystal Gateway Marriott Hotel directly to make reservations at (703) 920-3230. This rate will be available on a first-come, first-served basis until Feb. 1, 2016; rooms may be depleted quickly, so please call as soon as possible. A first-night, non-refundable room deposit will be charged to your credit card on Feb. 1, 2016. Banquet Seating: Registrants will be seated with their chapters on a first-come basis. Registrations received after Feb. 1, 2016, are not guaranteed to be placed at chapter tables and will be seated where space is available. Banquet tickets will be enclosed in your conference materials distributed to all registrants at the beginning of the conference. Please mail completed forms, with payment in full, to: NAPUS Leadership Conference Registration 8 Herbert St. Alexandria, VA 22305-2600 Working Together Dan Heins Secretary-Treasurer Big Changes Are Coming G reetings, everyone! Happy New Year, as well! We held jointly and will help us usher in UPMA two have rolled around to 2016. With each new year months later. comes new hopes and dreams for many of us. If we On the state level, I know that many of you, too, make resolutions and are able to keep them, we are are planning to have joint conventions and meetings proud of ourselves. If we are not able to keep them, throughout the year. The more we take the opportuniwe may well be saying, “Here I go again!” Whichevty to get to know one another—in many cases, we er category you fall into, do not give up; you never know each other as fellow Postmasters and manknow when things will change for the better. We agers—we can begin to work together to make sure need to be prepared for those times, as well. we represent the best interests of all EAS employees For us NAPUS members, this promises to be a and our associate members going forward. year of some very, very big The stronger our voice as we changes. By this time next year, work for the betterment of all emNAPUS and the League of Postployees, the better it will be for all “The stronger our masters will no longer exist. We of us. The closer the relationships will move forward and be memwe can build with the Postal Servoice as we work bers of United Postmasters and vice at all levels, the better it will Managers of America (UPMA). be for all of us. If you are a leader for the betterment This will be a big change. Howin your state chapter, make sure of all employees, ever, as we talked throughout the you are reaching out to the district process of drawing up consolidamanager and their direct reports to the better it will tion documents and making preset in place what the structure of be for all of us.” sentations to members about UPMA will look like. It is imporwhy we are making the change, tant they understand how similar it became more and more obvious that it was necesthings may be. However, we are going to be new and sary and the time was right. stronger starting in November. On the national level, we will have an opportunity It is not too late to attend our Leadership Conferto meet some of the members of the League at our ence in March; we would love to have you be part of Leadership Conference in March. Because the it. As well as providing an opportunity for training, it League decided not to hold its Legislative Forum this also will offer an opportunity to visit Capitol Hill to year, we invited them to join us. This venue will give help our congressional representatives understand the us an excellent opportunity to offer joint training for issues facing the Postal Service and us, as the manthe officers who will be taking on the leadership roles agers of the organization. If you are interested in from both organizations as we move past Nov. 1, coming to the conference and need to find a room2016, and are, indeed, one new organization. mate to share expenses, talk with your state president The better we can lay that foundation now, the or secretary-treasurer; they may be able to put you in stronger and more solid we will be as we go forward. touch with someone who is in a similar situation. Then, from Aug. 27 to Sept. 1, we will have another Please do not let this be a deterrent to attending the opportunity to join with members of the League conference. when we have our first joint national convention in I leave you with this quote from Helen Keller: New Orleans. While we still will be two organiza“Your success and happiness lies in you. Resolve to tions, which will necessitate having separate business keep happy, and your joy and you shall form an inmeetings, all the other events and activities will be vincible host against difficulties.” Postmasters Gazette /January 2016 7 Officers’ Forum Meet the New Vice Presidents Jeff Schoch Area 2 Greetings, everyone, and a special thank-you to Area 2 for electing me vice president. Let me introduce myself. I am the Postmaster of Pottstown, PA. The positions I have held in NAPUS in our state include president, vice president, PM representative for 13 years and photographer. I have been active in NAPUS since 1989 and will continue to support our great organization as we progress in the future. My postal career started in 1984 as a clerk/carrier (31 years ago). I was selected for the leadership program in 1985 and trained in all areas of the Postal Service, such as Customer Service supervisor, Postmaster, Finance manager, Labor Relations specialist, Field Operations and MDO on all tours in the plant, as well as a supervisor in all areas of the plant. In 1987, I became superintendent of Mails, a Level-19 position. In 1990, I was awarded my first Postmaster position—a Level-21 in Paoli, PA. In 1993, I was asked by the district manager to lateral into the Postmaster position in Phoenixville, a Level-21. In 2003, I became the Postmaster of Norristown, a Level-24 with 10 stations. In 2008, I took a lateral/downgrade into my present position as Postmaster of Pottstown, a Level-22. Since then, I have had details as the POOM, OIC-acting plant manager/ Postmaster of the new Tri-County Annex. I consolidated a large, Level-24 office, two Level-21 offices and a Level-20 office into one facility, while overseeing 10 stations, a VMF and the plant. I will be married 40 years this March. My wife and I have three won8 January 2016 / Postmasters Gazette From left: National Vice Presidents Jeff Schoch, Drew Martin and Greg Nors. derful children: a son and two daughters. In addition, we have seven grandchildren who range in age from 1 to 20. My interests are my grandkids, softball, basketball and soapbox derby. I belong to two service clubs in my local area: AMBUCS, which is a civic club devoted to “Creating independence and mobility for individuals with disabilities,” and PAL—Police Athletic League—which is involved with seeing that all children from ages 5 through 19 have the opportunity to play sports in our area at a minimal fee. I look forward to our challenges as an organization; I want to be a part of the success our great organization will achieve over the next year or so. I look forward to being a part of our executive leadership team and doing my part to advocate for my fellow Postmasters so we can continue as “Honorable” Postmasters in years to come. Drew Martin Area 3 The future looks bright once again for Postmasters. Indeed, it’s a brandnew day for all postal managers in America. Not so long ago, the outlook for our organization was uncertain; our numbers were declining and our prospects were less than promising. Then came talk of consolidation between NAPUS and the League of Postmasters. Both sides came together in a historic effort to put differences aside and the interests of members first. Just one year later, we find ourselves in the process of bringing that bold idea to life. For the first time in a long time, we can look forward to bigger and better things on the horizon for our people. Near the end of my recent term as Area 7 vice president, representing North and South Carolina, I was honored and thrilled to be part of reintroducing a powerful idea that had been tried before without success. This time, thanks to some very dedicated and visionary leaders, things would be different. This year marks the beginning of our newly united organization. Yet, we are not only reinventing ourselves as a unified group; we are gaining new potential. The added strength and security that will come with unification are certain to be manifested in future dealings with our employer. The USPS knows and respects numbers—especially big numbers. So, as I begin my new term, the main focus of my efforts and energy will be on helping to make sure our membership numbers grow as rapidly as possible. By the time NAPUS and the League officially join forces this fall, I want to be confident that UPMA is assured of a hugely successful start. Greg Nors Area 4 I am the Postmaster in Hillsboro, TX, and the new Area 4 vice president. Not only do I look forward to working with the other Area 4 vice presidents, but I am very excited to become a member of the NAPUS Executive Board. This position will involve a lot of hard work and dedication, but I am up for the challenge. I am sure President Tony will keep all of us quite busy as we lead the organization into a new era. For those of you who do not know me, I will give you a little background on my postal and NAPUS careers. I started working for the USPS in August 1994 as a city letter carrier. When I was given my first OIC assignment in 1998, I joined NAPUS. Little did I know what an awesome organization I had just joined and what a great extended family of which I would be blessed to become a part. In 1999, I was promoted to my first Postmaster position. I was promoted again a year later and several times since then. But what is really important is that I became extremely involved in Texas NAPUS. In 2001, I was elected the 2nd vice president, then went on to become the chapter president in 2004. I was elected the Area 18 vice president and served on the National Executive Committee in 2006 and 2007. Also, I just ended my term as chapter secretary-treasurer—a position I held since 2011. I know we all have seen a lot of changes over the past couple years; times have been challenging and stressful. But with NAPUS’ leadership and our NAPUS family, we all have overcome many challenges. As I begin to serve in this new capacity on the Executive Board, I will work hard to represent Postmasters and strive to make a difference. Advocating for Postmasters continued from page 4 reminisce with old friends about days gone by and see how bright the future can be—if we are willing to work at it. I promise this will be a convention you do not want to miss. Finally, on Nov. 1, 2016, we will dissolve NAPUS and join with the League of Postmasters to form a new organization: UPMA. We already have prepared the articles and bylaws by which we will govern our new organization; I believe they are well thought-out and thorough documents that will serve us well. Some items still need to be finalized, but, I assure you, we are working closely with the League in order to stay ahead of schedule. It is important that we always remember it is the people—our members—who will decide how successful we will be. I believe the changes we have made within NAPUS will give us an opportunity to grow membership and build a strong foundation on which UPMA can grow for decades to come. This will be a busy year. These are only some highlights of what’s coming our way. I want to leave you with a quote from journalist Sydney J. Harris, which I think summarizes how many of us feel: “Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same, but get better.” Thrift Savings Plan Returns G Fund F Fund C Fund S Fund I Fund November 2015 0.17% (0.24%) 0.31% 1.75% (0.86%) 12-month 2.05% 1.42% 2.83% 2.03% (2.64%) L Income L 2020 L 2030 L 2040 L 2050 November 2015 0.17% 0.17% 0.20% 0.24% 0.24% 12-month 2.09% 1.78% 1.70% 1.60% 1.38% These returns are the net of the effect of accrued administrative expenses and investment expenses/costs. The performance data shown represent past performance, which is not a guarantee of future results. Investment returns and principal value will fluctuate, so that investors’ shares, when sold, may be worth more or less than their original cost. More information may be found at www.tsp.gov. Postmasters Gazette /January 2016 9 Making a Difference Dave Ravenelle Executive Director new year, a new way; we must move forward— Office of Personnel Management (OPM) will require prolooking to our future and all the opportunities it gramming changes to recognize a new management organizapresents. As we begin our transformation from tion. We have met with the PDC and have received their proNAPUS and the League to United Postmasters and posal of the cost. Postal manuals and forms will need to be Managers of America (UPMA), we will be faced with operaupdated to reflect and recognize the new organization. tional challenges, as well as opportunities to update and imPersonnel and duties, as well as the physical combining of prove operating programs, service to our members and our office locations, must be completed before the Nov. 1, 2016, website. creation date of UPMA. Office consolidation includes inteThe idea to consolidate the two Postmaster organizations grating, evaluating and making a decision on a payroll system, was not new. Numerous attempts by capable and hard-working office technology, equipment leases and business insurances. leadership had failed to produce the desired results. But beAll must be in place on day one. cause of recent changes within the Postal Service, the idea Some of the operational changes will involve an update to now had fertile ground in which to take our membership database. Our current root. The adage “the trouble with opportuoperating system, NOAH, is obsolete. nity is that it always comes disguised as The version of Microsoft Access and Mi“We will continue hard work” has never been truer than in crosoft SQL it uses no longer is supported this case. This opportunity was made posby Microsoft. Because of this limitation, to train, support sible by forward-thinking leadership and we have been running the program on an and represent our hard work in both organizations. older computer. What was different this time? The idea The new program will be web-based, members.” of consolidation was the same, but this which will allow us to eliminate a server idea would now have a shared vision. An that will be out of its extended warranty idea without a vision is like a plane without wings; it’s diffiin October 2016. Server maintenance and support costs will cult to get off the ground. Many meetings between the organibe reduced with the web version of a membership program. zations provided the groundwork and the vision for the conThe new web-based program will have significant advantages solidation process and goals. and capabilities, such as meeting registration, the ability of Because of the creation of a shared vision, both organizamembers to manage their own profiles and e-mail notifications. tions were able to effectively address the concerns of their A new website will be developed, featuring social media memberships. This vision was key to the success and, with the links and video training. The goal is to make the website a adoption of a constitution and bylaws for a new organization vital interactive link between the organization and its memapproved at both national conventions in 2015, UPMA was bers. While printed communication is a valuable tool, it does born. not meet the requirement for time-sensitive dissemination of With the approval from both organizations to consolidate, information. To encourage members to view our website, we the next step in the process was the legal creation of the new must be vigilant in maintaining and updating information. organization. Our new identity required a new name and logo, The staffing and training requirements of the new organialong with tax identification numbers. The new organization zation become a great opportunity to introduce new programs, would require new local and state business licenses and perduties and priorities. Considerations beyond the obvious of mits. The recent filing of articles of incorporation with new “who does what” include employee benefits and policies. The federal tax-exemption authorization has completed the legal transition will provide an opportunity to identify, strengthen creation of UPMA. and enhance current services. A key benefit to our members is legal defense. We will be But some things won’t change. Service to our membership selecting an attorney and creating a legal defense plan that is and our chapters will remain as our core focus and mission. fair and meets the needs of our membership. The plan will be How we deliver our service and interact with our members based on an evaluation of the different plans currently offered will change. We will continue to train, support and represent by both organizations and our experience with administration our members—with the Postal Service and in the halls of and cost. Congress. Our interaction with the Postal Data Center (PDC) and the 10 January 2016 / Postmasters Gazette ★ ★★ ★★★ Legislative Action Major Impacts Loom Without Legislation APUS National PAC for PostmasAs previously mentioned, NAPUS is attenBob Levi Director of Government Relations tive to the issue of reduced hours imposed on ters/Government Relations Chair Edmund Carley explained in the rural and small-town post offices. The concern previous Gazette why it is so important focuses on two core issues: the uncertainty of savings for NAPUS members to attend the upcoming Leaderand the impact on customer service. So, concurrent ship Conference. “Postmasters must engage Congress with urging a legislative moratorium on further reat every level,” he said. “We have to communicate ductions, in September, NAPUS filed comments with face-to-face, educate and lead on issues that directly the Postal Regulatory Commission (PRC) related to a affect Postmasters, supervisors and managers.” Postal Service proposal to combine certain costs of I would add, “If not now, when?” small rural post offices with the costs of larger post One of the last items considered by Congress before reoffices. NAPUS contended that such consolidation of expenscessing for the year was passage of the “Omnibus Budget es would make it extremely difficult to evaluate cost savings Bill” to fund the government for Fiscal Year 2016. Once attributable to post office hour reductions. again, we successfully defeated efforts to slash health and reIn late November, the PRC issued its ruling, noting tirement benefits. NAPUS now is gearing up for the fights that NAPUS’ concerns. Consequently, the commission will require will emerge during the next budget cycle. the Postal Service to provide an annual explanation of the post Also, as calendar year 2015 drew to a close, Sen. Tom office sampling used to calculate small post office costs, deCarper’s postal relief bill (S. 2051) gained momentum by tailed data for each post office CAG level, a data record for earning the co-sponsorship of Republican Sens. Jerry Moran the expenses of CAG Level K-L post offices by finance numof Kansas and Roy Blunt of Missouri. The bill now is bipartibers and a separate accounting for certain costs associated san and supported by two key members of the Senate Approwith small post office clerk costs to preserve transparency. priations Committee. Also, Democratic Sen. Claire McCaskill NAPUS believes the PRC-required data will help provide a of Missouri joined as a co-sponsor. more complete record of the costs associated with the impleAs described in a previous Gazette, the Carper bill includes mentation of the hour reductions. the key elements that NAPUS has urged Congress to adopt as Coupled with the moratorium proposed in S. 2051, the part of postal legislation. These core issues include addressing PRC requirements would enable the agency, Congress and the the retiree health prefunding obligation, providing a more acPostal Service to thoughtfully evaluate hour reduction data. In curate calculation of the Postal Service’s pension liability and addition, the moratorium would provide some breathing space refunding the pension overpayment, creating a more equitable to assess customer impact (i.e., Retail Customer Experience), means of setting postage rates and providing for greater opbecause the Postal Service does not currently undertake this portunities to market innovative products and services. evaluation in rural areas. The irony of the absence of such an The bill also includes provisions advanced by the three assessment is that, over the past two decades, 65 percent of postal management organizations in the bill introduced by Sen. population growth in the United States has occurred in rural Heidi Heitkamp of North Dakota (S. 1742): a moratorium on areas; clearly, more attention to rural areas is warranted. further reductions of post office operating hours, a clarification Finally, as you are no doubt aware, 2016 is an election of managerial pay consultations and providing certain EAS year. Presidential candidates—particularly on the GOP side— employees access to the Merit Systems Protection Board are engaging in an entertaining and consequential campaign. process. The three management organizations have construcThe presence in the race of five sitting senators (Cruz, Rubio, tively collaborated to promote legislation that will ensure a viGraham, Paul and Sanders) has ramifications on the Senate able Postal Service that provides high-quality, accessible servcalendar and provides the opportunity for Postmasters to raise ice and furthers the legislative priorities of our members. postal legislation at town-hall meetings during the primary At this point, S. 2051 is the sole vehicle for postal relief; we and caucus season. urge the Senate and House postal committees to consider the Planning the legislative component of the NAPUS Leaderbill in early 2016. Expeditious consideration of S. 2051 is necship Conference is in full swing. Both houses of Congress essary due to the April 2016 expiration of the 4.3 percent exiwill be in session during our conference, March 14-16, so gent postage rate adjustment. Without legislative reform, its plan to attend and make your voices heard. lapse will have a major impact on postal finances and services. Postmasters Gazette /January 2016 11 Committees This Is the Year of Membership By Kathy Frame, Membership/Services co-chair ellow Postmasters, managers, retirees and friends: I am humbled and honored that President Tony appointed me co-chair, with Drew Martin, of the Membership/Services Committee. He mentioned that, working National Committee Chairs Membership/Services—Kathy Frame, Neffs, PA 18065; o: 610-767-7230; c: 484-2947440; [email protected]. Drew Martin, West Jefferson, NC 28640: o: 336-246-8861; c: 828-434-0612; [email protected] PAC for Postmasters/Government Relations—Edmund Carley, PO Box 1, Lincoln, IL 62656; o: 217-734-4912; c: 217-8999256; [email protected] Education & Development—Becky Burbach, Dubuque, IA 52001; o: 563-593-6559; c: 608-604-4934; [email protected] Constitution & Bylaws—Louise Nix, Cleveland, GA 30528; 706-865-4511, louisenix@ yahoo.com Special Officers National Convention Chair—Benny Daigle, 113 Crochet St., Pierre Part, LA 70339; c: 225-335-5111; [email protected] Parliamentarian—John Galera, 94-346 Hokuala St. #123, Mililani, HI 96789; c: 808284-2833; [email protected] Chaplain—James Gillispie, 1410 W 115th St., Jenks, OK, 74037-3423; h: 918-2999013; c: 918-694-9998; [email protected] Sergeants-at-Arms—James Dillard, 10209 Tanglewood Dr., Meridian, MS 39307; c: 601692-3922. Kris Schmit, Fredonia, WI 53021; c: 262-689-8250; [email protected] Aide to the President—LeAndra Beckemeyer, Howe, TX 75359; 903-532-9602; leandra [email protected] Liaison to the President—Linda Gurka, Suttons Bay, MI 49682; o: 231-271-3622; c: 734646-2346; [email protected] Aide to the Secretary-Treasurer—Anita Pfiefer, 20576 Kearney Path, Lakeville, MN 55044; c: 507-390-1164; amp2016@yahoo. com 12 January 2016 / Postmasters Gazette with me the past couple years on the Executive Board, he was confident of appointing me due to my passion for Postmasters, managers and our organization. I can assure you he is correct. As I serve you in any position, it is with nothing but passion and the love of this organization and my fellow Postmasters and managers whom I serve. I would like to share some ideas for building your membership. My goal as your new co-chair is to stay engaged with all the state membership chairs and bring ideas to each of you to help build your state’s membership. I will be asking each of you what you are doing to promote membership and what success you are having. This will allow me to share whatever you are doing with other states. In Pennsylvania, the officers just recently sent out a mailing to all non-member offices to share what our organization has to offer; we included 1187s with return envelopes. We also informed all our district VPs, with a list in their respective area, so they could contact those offices shortly after they received the letter. This would allow non-members to ask someone in person any questions they might have. This also prevents that manager from putting the 1187 on a back burner. Some of the responses we received from Postmaster non-members were they thought they were members. They thought when they were promoted from supervisor to Postmaster that their organization membership would automatically switch. If we have Postmasters who think that in Pennsylvania, I bet they think that in every state. The mailing was very successful and we were able to build our membership in Pennsylvania. Free membership offered by the NAPUS National Office until April 2016 also was used and is a very good tool. The access membership provides through our newsletters, magazine and conventions is worth the cost of membership alone; we made sure we shared that. I would encourage you to talk to the offices in your state who are nonmembers; you will be surprised how your membership will grow. We are a team; anything you are doing that is working would be great to share with all of us. President Tony has been messaging that career awareness conferences are becoming very successful venues in which to recruit new members. If your state can get information as to when and where these career awareness conferences are being held, you can request to have a booth and sign up members by the dozens. More information on this will be coming in the very near future. I always have stressed our NAPUS slogan, “Let us do together what we cannot do alone.” I will serve you to the best of my ability. Editor’s View continued from page 2 Thank you, Tony and Gugi, for the vote of confidence to serve as associate editor again for 2016. Thanks also to Karen Boudreaux, associate editor, and Karen Young, our publisher, for wanting to work with me another year. The challenge will be to join our two great Postmaster organizations, supervisors and managers through communication—whether that comes from the Gazette, state publications, websites or e-mail—and do it in a way that is interesting, informative and fun. Now, let’s see. I’ll be working with Janette “Gugi” and two Karens—I’m good with that! Postmasters Recognized as Business Connect Winners T hree Postmasters were named Door Direct Mail® (EDDM) revenue perform- grand prize winners in the Business ance over the same period last year. The win- Connect Program for Quarter 3, ners traveled to Washington, DC, to visit Postal FY15. The program is for Postmas- Service Headquarters and have lunch with the ters and managers, Customer Service, to under- PMG, deputy PMG and other postal execu- stand the importance of educating customers in tives. They also toured the Capitol and Smith- their communities and communicating specific sonian National Postal Museum. product/service information based on customers’ needs. Quarter 3 winners were measured on Priority Mail Express,™ Priority Mail 1-, 2® or 3-day and Every Quarter 3 Business Connect winners with PMG Megan Brennan, from left: Postmaster Renee Jacobson, Baker, CA; Postmaster Elizabeth Uphoff, Toluca, IL; Brennan; and Postmaster Michelle Thostenson, Niland, CA. Michele R. Thostenson, Postmaster of Niland, CA, increased revenue at her office 40.6 percent over SPLY. She was recognized for helping business own- ers with shipping items correctly, networking with local salons and increasing Priority Mail Flat Rate parcel volume to customers during the summer season. She also identified a local date farmer who was bringing in 10 to 15 packages a day to the retail counter. Thostenson worked with him to use flat-rate boxes for carrier pickup; the farmer has since grown the business and moved to the next level for shipping. She identifies sales leads when she works the retail operation and spends time communicating with customers, making sure her clerks ask the right questions of customers to capture potential new business. Thostenson also works with local businesses to promote EDDM. She continually helps customers meet their business needs and works with the local school system to determine its mailing needs. Niland is a small town; the office has just two employees besides the Postmaster. POOM Jorge Navarro said, “Michele is tenacious, proactive, hardworking, enthusiastic and has an incredible work ethic in order to get everything done. She does route inspections and additional tasks I ask of her. Her dedication to the job is noteworthy.” Thostenson started her postal career in 1991 as a highway contractor, Star Route driver. She became Postmaster of Ocotillo in 2003, serving there until 2014, when she was promoted to Postmaster of Niland. Renee A. Jacobson, Postmaster of Baker, CA, increased revenue at her office 55 percent over SPLY. She is in a small community and interacts with the local school district to support their mailing needs, proposing EDDM for a monthly newsletter and sports calendar. She also is involved with the local Chamber of Commerce and promotes the value of Priority Mail. Jacobson helps customers with shipping and teaches them about apps, tracking and shipping quotes. She interacts with four shippers from Las Vegas who prefer working through a smaller office, as well as developing an excel14 January 2016 / Postmasters Gazette lent customer service relationship with a local shipper who had moved out of the area, but is coming back to build a new warehouse and using the Baker Post Office for packaging. She talks to customers and business owners about the ease of using eBay and how convenient it is to ship through the USPS. MPOO Abraham Cooper said, “They couldn’t have picked a better person to represent the San Diego District.” Jacobson began her postal career in 2001 as a casual clerk. She was promoted to PMR in 2002 and installed as Postmaster of Baker in 2008. “Working for the Postal Service has been such a pleasure for me,” she said. “I enjoy the daily challenges and the ever-changing postal world, including learning ways to earn revenue for my office. I also interact with other offices in an effort to get new and innovative ideas.” Elizabeth Uphoff, Postmaster of Toluca, IL, increased revenue at her office 37.1 percent over SPLY. She works closely with business customers to have a clear understanding of their business needs and promotes EDDM. She provides samples, colored paper and heavier paper and shows customers what they can do to showcase their advertising. She has apps available on a desktop computer, which can easily attach to emails. Uphoff also works with local churches to use EDDM mailings for fund-raisers. She networks with eBayers using Priority Mail as businesses increase mailings during the holiday season. She works with a software company for national plumbing companies to increase their revenue and build their businesses. And she is instrumental with her district, which interacts with Postal Headquarters toward implementing retail products and services that can increase revenue. POOM Jim Brummitt said, “Liz is an outstanding representative of her district and area. This recognition couldn’t happen to a better person. She has excellent customer service skills and is very active in the community.” In Our Prayers … the family of Henry “Tug” Rawlings, retired Postmaster of Sparta, MI, who died Oct. 14. Cards may be sent to his wife Carol, 821 Peggy Way Dr., Funedin, FL 34698. … the family of Robert Doud, retired Postmaster of Comstock, MI, who died Nov. 14. He also served the Comstock Fire Department for 55 years. … the family of David Hanson, retired Postmaster of Jamestown, ND, who died Nov. 21. Cards may be sent to his wife Elaine, 902 19th St. NE, Jamestown, ND 58401. … the family of Norman Anderson, retired Postmaster of Concord, NE, who died Nov. 29; he was 96. … Marilyn Duhigg, former Gazette national editor and retired Postmaster of Galena, IL, whose husband Dave died Dec. 6. Her address is 26371 Peer Lane, Bonita Springs, FL 34135. … the family of Gloria Kunert, retired Postmaster of Ringwood, NJ, who died Dec. 9. Cards may be sent to her son, Edward: 351 Cupsaw Dr., Ringwood, NJ 07456. She has been a Postmaster for more than 10 years at Toluca, an APO, and oversees four RMPOs. She began her career in 1987 as a PTF clerk; she was installed as Postmaster in 1999. Uphoff also received a Benjamin Award in 2009. “Family is more important than any other aspect of life,” she said. “Customers will remember you when you provide them with sincere, caring retail experience. Customers will recall your efforts when you provide them with genuine, thoughtful treatment.” Guest Columns The Rewards of Being a Postmaster By Cori Crawford arma is the universal principle of cause and effect: One good turn deserves another. How people treat you is their karma; how you react is yours. As I get older, I truly believe my destiny is earned through my actions and behaviors. Just recently, my karma kicked in. My ATV, which I use for plowing, wouldn’t start; I searched high and low for someone to fix it. Through the grapevine, I was given a name of a person to call. He said he would come pick it up on Saturday; of course, the snow started falling Friday afternoon. That night, a truck and trailer pulled in my driveway. The repairman said he wanted to pick it up early and work on it because the snow was going to be heavier than expected. As we started talking, he said he thought he knew me from somewhere; come to find out, I was his Postmaster years earlier when I worked in Hartland. He continued with a story about how one Saturday he had a flight out of the country and had been promised their passports would be delivered that day. The passports were lost in action, so he called my office. I happened to be at work that Saturday and, after hearing his dilemma, told him I would see what I could do. The passports were located; I met them near the airport and gave them their passports so they could make their flight that day. Back to my karma. The next morning, I was a little worried because we ‘Just What Is a Postmaster, Anyway?’ By Agnes Elam his question was posed to me on my last day in Mobile, AL, at the 2015 National Convention, by a young waitress at a coffee shop while we were having breakfast. I wondered, should I give her the formal definition as given by Wikipedia? “A Postmaster is the head of an individual post office.” Or should I go into some detail? She seemed interested and somewhat confused as to what the Postal Service even does. I opted to explain that a Postmaster manages the retail and delivery operations in post offices and, in some cases, sells retail items, such as stamps, and helps customers with their mailings. But a Postmaster, as we all know, does so much more! We manage, mentor, guide, deliver mail and packages, handle customer issues, handle employee problems and make sure the post office doors open—no matter what! The young woman went on to explain that she never visited her local post office. She thanked me for explaining and told me she saw many of us (Postmasters) the past week (during the convention) and wanted to ask, but felt strange asking. had about nine inches of snow and I didn’t have a way to clear my long hill and driveway. But, when I looked outside, I saw they had been plowed. Not only did he clean my driveway, he had worked late into the evening and delivered my ATV Saturday afternoon, ready to go when the next snow falls. As Postmasters, we do so many things day in and day out and don’t think twice about giving “extra” service to help our customers, as well as our employees. December is the month we go into overdrive: parcel volume is higher than we have ever experienced, delivery is seven days a week, there are long hours, long lines at our window—it is Cori Crawford is the relentless for the next past Wisconsin Chapter 25 days. Employees president and Postmasget tired, so we help ter of Brookfield. by giving them a little break and family time because we risk losing them if we don’t. It’s all in a day’s work as a Postmaster; I wouldn’t trade it for anything! I realized then we have an entire generation of people approaching adulthood who never have visited a post office; many of them do not even know how to address a letter. In this age of electronic communication, the hardcopy letter has fallen by the wayside. Agnes Elam is the She ended our conNew Jersey Chapter versation by saying she editor and Postmaster loves to get cards and of Port Norris. packages in the mail; all is not lost, after all. The Postal Service will survive and go on to serve the next generation of customers long into the future! Postmasters Gazette /January 2016 15 Ready to Take the Helm of PM Retired Clara McCullar C By Sally Robinson lara McCormick was born in the house behind the Stantonville, TN, Post Office where Miss Bessie was Postmaster. One of Clara’s best friends growing up was Miss Bessie’s daughter, Sandy Carroll, who went on to become a celebrated singer. During my visit to Sam and Clara’s house, we stopped at the music studio where Sandy’s husband Jim Gaines records her music. He is a Grammy winner and played some of her songs for me. Thus began a day of reflection into the life of Clara McCormick McCullar who met her husband at the post office. Sam and Clara both are retired Postmasters and very much integrated into the town of Selmer, TN. When Clara married Sam, she became a part of the McCullars, who date back to the emigration of Alexander M. McCullar. He was born in 1758 in County Antrim in Ireland and landed in America in 1771. Sam and Clara have been married 24 years 16 January 2016 / Postmasters Gazette Retired Postmasters and have four children beClara and Sam tween them: Maury Mulder, McCullar Christy McMahan, Syd Mulder and Eve McCullar Moore. Nine grandchildren round out the family; they live in Atlanta and Brentwood and Ramer, TN. The McCullars’ house is surrounded by lots of trees and a golf course. Sam, an avid golfer, and Clara, a sometimes golfer, enjoy their beautiful home, which contains lots of family photos and mementoes, some of which are antiques from Sam’s mother and his dad’s collection of pipes. Next, our journey took us to Stantonville to a senior luncheon with Clara’s family and friends. I had the privilege of meeting her mother, Evelyn, and hearing her sister, Belinda Christopher, entertain us with a medley of gospel songs. Clara’s popularity among her peers was almost overwhelming at times. Besides her postal and NAPUS activities, Clara is entrenched in her community of Mc- Nairy County, including serving as a member of Habitat for Humanity’s Steering and Selection committees, and a volunteer for the "Jesus Cares" Ministry as a Vision Team member and the annual fund-raiser. She is a member of the Methodist Church of Selmer, serving as Worship Committee chair, United Methodist Women chair and on the Pastor Parrish Relations Committee, as well as singing in the choir. Clara, who is a benevolent person, thought I would enjoy meeting Jeff York—the man Clara with her sister Belinda and mother Evelyn who wrote the article about he had since birth to be able to stand at a table— her for the local newspaper; indeed I would! all day—to write articles for the local newspaper, What a brilliant man who restored my faith in the review sports events and publish the church bulhuman spirit. He overcame a debilitating disease letin. He captured Clara’s life in a way that exClara and Sam met at the post office. pounded on her ability to lead this great organization. A brilliant mind not lost through a handicap, but, rather, another picture of a friend of Clara’s. We then went to see her first post office at Stantonville, a Level-13, and her last post office, Michie, a Level-16. She began her postal career as a clerk in Miss Bessie’s office in Stantonville and continued to serve 35 years in the Postal Service. She was OIC of a Level18 office, acting supervisor at a Level-20, and served on route Postmasters Gazette /January 2016 17 Clara first worked at the Stantonville, TN, Post Office. She retired from the Michie, TN, Post Office. inspection and Function 4 teams, as well as serving on a RCA hiring team, Postmaster selection committee and women’s advisory council. We ended the day at Shiloh Battlefield and ate catfish along the Tennessee River. Clara could not finish her dinner because, everywhere we went, so many people knew Clara and stopped to speak to her; she worked in a shirt factory before starting to work for the Postal Service. Clara made her own clothes, took piano lessons and began a journey into a new life of service and commitment. She and Sam have such interesting backgrounds. He retired from Bolivar, 18 January 2016 / Postmasters Gazette TN, with 31 years of service. He played football and basketball in high school, attended college and taught school before entering the Postal Service. Clara collected stamps and roosters, farmed, bowled and became a homemaker. She was a den mother and started Boy Scout and Girl Scout groups so her children wouldn’t miss out on anything. Clara loves to sew and embroider. They both love to travel in their motorhome; they have visited every state except Arizona, Idaho and Kansas. She has shared her musical talent with us at conventions; she comes from a musical family. Her father and his two brothers sang and played guitar on the radio. When asked who had the most influence in her life, she replied without hesitation, “Miss Bessie Carroll and her grandmother Jessie.” Clara and Sam’s lives now revolve Members of the Tennessee Chapter were busy supporting their candidate for PM Retired president on election day at the 2015 National Convention in Mobile, AL. around grandchildren, NAPUS, church and their community, where she serves on the Election Commission. They try to attend all their grandchildren’s sporting events and still find time to enjoy their motorhome; they spend two months in Florida each winter. Her Tennessee NAPUS career spans 30 years, which includes, but is not limited to, co-chair of Tennessee’s first scholarship committee, service rep, career development, secretary-treasurer, executive vice president and president. She currently is serving as chaplain. On the national level, Clara served as Area 11 national vice president and registration chair for the 1992 National Convention in Nashville, with a registration of 4,300. She also served as chair of the following committees: VIP, Tellers, First-Timers, Audit, Budget and Nomination. Before being elected president, she also served as PM Retired national secretary-treasurer and vice president. I asked Clara a lot of questions and wasn’t surprised at her answers: The best years of her life were being a mother; her biggest surprise was when Sam planned their surprise honeymoon to the Bahamas; her goal after she graduated high school was to volunteer and make a difference in her community. Clara said she retired after Sam had been retired five years; they had plans for things they wanted to do together. They wanted to start a new chapter in their life—not as Postmasters, but as part of Postmasters Retired—and contribute to the organization. Selmer is in the southwest corner of Tennessee. I flew into Nashville and began the three-hour ride to Selmer where I would learn much about this amazing couple who like and admire each other and sometimes think and say the same things. They admire the work done at St. Jude’s. They dote on their children and grandchildren and are proud of all their accomplishments. Before going to watch a grandchild’s volleyball game, they watched volleyball on TV so they could understand the game better. Clara and Sam enjoy their trips in their motorhome. Clara said she decided to run for PM Retired office because she wanted to be part of the solution—not the problem: “If we don’t care, who will?” she said. “I have just begun my service to NAPUS.” Her goals include an emphasis on membership and UPMA— being inclusive of everyone, thinking positively, establishing a good rapport with the National Office, working on legislation and involving as many people as possible. Clara made her committee appointees based on a person’s expertise in a particular field, their dedication and being proven leaders. “This is going to be a very interesting year as we consolidate the two Postmaster organizations,” she observed. “I look forward to it, but we will need 100 percent from everyone involved to bring the organizations together.” She added, “The Postal Service helped give our family a good life. I am anxious to get started in my new position.” Finally, we ended where we began— back in Selmer and the house that love has built. Clara’s new journey is beginning, which will include her helper and helpmate Sam. Throughout our time together, we talked about her love of NAPUS and why she joined in the first place: “Because everyone has a voice and a vote in NAPUS; they make things happen.” Well, Clara, it all begins anew in January. Your journey will be what it alSally Robinson is the PM ways has been: serRetired editor. vice to your community, your church and your fellow Postmasters—active and retired. Serve long and well, Clara. Your journey has just begun. Postmasters Gazette /January 2016 19 Faces and Places Compiled by Karen Young, Gazette publisher New Jersey PM Keeps Her Community Involved hiloh, NJ, Postmaster Mary Cashgoodwill and lightheartedness with me Fleckenstein and her staff partto the post office.” nered with the Cumberland CounFleckenstein said she is proof that if ty Sheriff’s Department to provide child you work hard and are nice to people, identification program services to comgreat things can happen; the system munity children for the office’s Kid works. Shinn had a binder sent out by Print Day this past Marketing with cussummer. Officer John tomer involvement Schweibinz fingerideas; Fleckenstein printed the children has added her own and took vital contact ideas. She has had information for use if the post office open there ever would be a for Christmas/house need for an Amber tours, had more than Alert. Fleckenstein 10 pictorial cancellaand Retail Associate tions and read and Lisa Muffley assisted donated countless and told the parents Owney—the Postal about the importance Service’s canine Officer John Schweibinz fingerof keeping the chilmascot—books in printed children at the Shiloh, dren’s information each town in which NJ, Post Office on Kid Print up-to-date in case of she’s worked. Day to help promote safety. an emergency. She has hosted a To decorate the office for Kid Print Kid Print event every year since the adDay, art classes from the local elemenvent of the Amber Alert stamps, held tary school were asked to design their customer appreciation days on April 15, own commemorative stamp. The designs were displayed in the lobby; friends and family members were invited to vote for their favorite stamp. The winning design was made into a pictorial cancellation later in the year. his past July, the Postal Service Fleckenstein began at the Shiloh released the Summer Harvest Post Office in 2001; she was a junior in Forever stamps. The designs— college and was hired as a PMR. She inspired by vintage produce advertisworked when needed and traveled to ing—showcase some of America’s famany other offices. vorite summer foods: cantaloupes, She credits Postmaster Janice corn, tomatoes and watermelon. An eShinn, now retired, for being a mentor mail was sent from the Kentuckiana and teacher. “Many of the things I do District Retail manager asking for at now were modeled by her; she made least one office in each MPOO group the job fun,” said Fleckenstein. “I took to hold a stamp dedication for the those lessons with me when I became Summer Harvest stamps. The intent OIC in 2004 and later Greenwich Postwas to feature local farmers and promaster in 2005. I brought a sense of Mary Fleckenstein, Postmaster of Shiloh, NJ, holds a binder full of her projects for marketing and customer involvement. One of these, her favorite, is researching the history of the three local post offices; the photo is of the Greenwich Post Office around 1825. sponsored fun events when new stamps come out and held seminars for eBay, business mailers, CardStore and Every Door Direct Mail.® “We all are busy,” she said, “especially this time of year. But if you take the time and plan an event that shows your customers you care, they will reward you with their loyalty.” Kentucky Post Offices Provide a Bountiful Harvest 20 January 2016 / Postmasters Gazette mote local farmers’ markets. Greenup, KY, Postmaster Teri Thomas—the 2014 NAPUS Jessie Harrison Excellence Award winner—organized an event at the Greenup County Extension Office. “I love when you can connect a stamp to your community,” she said. “It is important for the Postal Service to be present in the community.” The new extension office was a great venue for the dedication and right across the street from a local farmer’s market. The stamps were well-received and the enlarged print of the stamps was donated to the extension office. New Haven Postmaster Kim Gibbons teamed up with Gethsemani Farms at the Abbey of Gethsemani—the oldest monastery in the country—for her event. In 1848, 44 Trappist monks from the Abbey of Melleray in western France made a new home in the hills of central Kentucky. According to Gibbons, the abbey had its own post office at one time, established July 10, 1901. Frederick M. Dunne, the abbot at the time, was appointed Postmaster. He kept the title until his death in 1944. Brother Alexander White was appointed acting Postmaster, then Postmaster on Feb. 28, 1945; he served until his death on March 5, 1982. The Trappist, KY, Post Office was discontinued May 28, 1983; mail delivery was established at the New Haven Post Office. Gibbons explained the abbey has a large mail-order business selling homemade fruitcake and fudge. Until this year, they also made and sold a variety of cheeses. Christmas is their busiest Celebrating the release of the Summer Harvest stamps in Greenup, KY, were, from left: MPOO John Dampier, Kentucky Rep. Tanya Pullin, District Marketing Manager Alisa Zanetti and Greenup Postmaster Teri Thomas. time; the post office arranges one to two extra runs a day, three weeks before Christmas. The monks are self-sustaining. At one time, they farmed the land and had a dairy farm. They now lease their land to local farmers and depend on sales of their fruitcake, fudge and hand-crafted items for their livelihood and upkeep of the abbey. In 1988, The Wall Street Journal named the Gethsemani fruitcake “best overall.” This year, the Food Network featured the abbey’s fudge on one of its shows. Gethsemani’s website is www.monks.org. New Haven Postmaster Kim Gibbons organized a Summer Harvest stamps dedication at the local Abbey of Gethsemani. From left: former U.S. Rep. Ron Mazzoli, Father Ken Fortner of St. Vincent de Paul Catholic Church in New Haven, Brother Roger Kaler of the abbey, Abbot Dom Elias of the abbey, USPS District Marketing Manager Alisa Zanetti and Gibbons. A number of former Postmasters attended the Summer Harvest stamps dedication and were pictured with former Rep. Ron Mazzoli (center) and Brother Roger Kaler (third from right), from left: Marion “Totsie” Boone, New Haven; Bob Hummer, Hodgenville; Rosie Thompson, New Hope; Beverly Roberts, St. Catharine; Andie Boone, OIC, Howardstown; Jeannine Roy, New Haven; Judy Burns, Chaplin; and Ann Metcalf, Bradfordsville. Not pictured: Marlene Harrell, Glendale. Postmasters Gazette /January 2016 21 By Cathy Watts retired in the early-out offered March 31, 2009. At age 51, I knew I would continue to work, but didn’t know what I would do. I sold my house in Florida and moved to Tennessee to live near my (then 24-year-old) son. I intended to work part time somewhere fun, hopefully making $1,000 a month to supplement my retirement. I applied to work at my favorite clothing store, Chico’s, and soon was hired. It seemed fun at first, but I quickly realized my feet hurt, I didn’t like working nights and weekends (I think I already knew that) and when the holiday season arrived, it was going to be like the post office all over again. I also realized I spent more on clothes than I was earning, so, after three months, I quit. You can do that if you aren’t working toward a retirement. I took the tax course at H&R Block and planned to prepare taxes the following January; I thought I would just take off from October until then and rest. But, it seems every time I have more than two weeks off, I get restless. Luckily, about two weeks later, I got a call from Middle Tennessee State University (MTSU). I had applied for a position as an accounting clerk when I first arrived in town, but when they called me three months later for an interview, I turned them down; I didn’t want to work full time, especially for $20,000 a year. You can do that when you are retired. The woman who called offered me a part-time temporary position in the contract office, working 10-2, Monday through Friday, for $15 an hour. I happily took that position; it paid twice what Chico’s was paying. But, after about five months, I quit because I was bored. After that, I tried a short stint selling insurance and counseling postal employees on retirement. I found that, although I loved talking about the post office with the employees, I did not like cold calling or selling insurance. 22 January 2016 / Postmasters Gazette Then, while on vacation during another period of unemployment, I received a call out of the blue from a vice president at MTSU. It seems he was desperate for someone to come run the campus post office. The manager was retiring and the vice president had no idea where he would find someone who would know how to run the post office. He talked to the contract manager for whom I had worked part-time and she suggested me. I met with him on June 29, 2010, and was hired immediately. The former manager retired the next day. Believe it or not, there is a whole world of “Postmasters” out there of whom you have never heard. Almost every college and university has a post office or mail center that compares with a small associate post office. Many are contract stations, but some are not. My post office is a contract station (completely manual), with a post office window. We have about 5,000 private post office boxes (3,000 for students and 2,000 for faculty and staff) and two large meter machines to meter university mail. I have responsibility for another department—Distribution—that delivers UPS and FedEx packages to the departments. This department has a manager and three carriers. I also have one carrier who delivers mail twice a day to the administration buildings. There also is an organization for people like us: the College and University Mail Service Association (CUMSA), which is a regional association (there are about five other regionals) and the national organization, NACUMS—the National Association of College and University Mail Services. I attended my first CUMSA conference in 2011 and felt like I had gone home. When they went around the room to have the new members introduce themselves, I told them about NAPUS. I told them I had been state president, secretary-treasurer, editor; I looked around the room and saw them looking at me as if they had just found a treasure. After the meeting, several of them came up and said how happy they were to have someone with my experience in their group. Before the convention ended, they asked me to serve on their board as a member-at-large. Yes, there is life after the post office. And yes, it can be even better. If you loved working at the post office, but were frustrated by the micro-management and the constant changes, a job as a university mail manager could be right up your alley. Working here reminds me of my early days as a Postmaster in the ’90s—before MPOOs and districts watched your every move; the days when someone trusted you to actually run your post office without having to prove you actually dis- patched the mail. A world without fear! And even better, I am allowed to make changes to improve my operation. In the Postal Service, we always had new programs pushed on us. Here, I decide what new programs we need to use. For instance, I realized the manual way we handled student packages gave us no accountability if they said they did not receive their package. I proposed a new inbound tracking system to provide better control. I put out bids and spent $25,000 on four handheld scanners, two signature pads and the software. I recently selected new postage meters for the university to process our mail, as well as getting a small meter for our contract station. I have a vice president who lets me run my department as I see fit. My pay is not as much as I made as a Postmaster, but, together with my retirement, I make as much or more than I did before. I earn five weeks’ annual leave a year and only work 37.5 hours a week; I never work on weekends. We are closed the week between Christmas and New Year’s. The busy times at the university are much different. We are flooded with parcels (book rentals) at the beginning of the fall and spring semesters, but get no extra volume at Christmas or the first of the month. No one cares what time I get the mail up. I am visited about Cathy Watts is the former four times a year by my post office for an aviFlorida Chapter editor and ation security audit and once a year for my firetired Postmaster of nancial audit. Apalachicola, Fl; cathy. Life is good outside the post office. I’m [email protected]. now Postmaster in a different kind of town and it is great! I highly recommend that, if you have recently retired, you look into working in the college and university system or something similar. But first, take a few months off and enjoy yourself! Postmasters Gazette /January 2016 23 Oldest Living Retired Iowa Still Going O By Sheila Ludwikowski n Friday, Oct. 9, Keva Richardson, retired Postmaster of Thurman, IA, traveled to Ottumwa, IA, to interview the oldest living retired Iowa Postmaster. Celma Birdsall, age 107 years young, is living at the Ottumwa Good Samaritan Society Center. She is the retired Postmaster of Floris and a dual member of NAPUS and the League since she was appointed Postmaster in 1951. Celma was born July 24, 1908. She, her husband and their children—ages 6, 7 and 8 (two boys and one girl)— moved to a 40-acre farm next to Floris in 1948. They always had lived in the city; when they moved to a farm with no electricity, no running water and no outhouse, it was quite a culture shock. The Postmaster of Floris, Ralph Glattfelder, was their neighbor and lived about a half mile from them. Celma got to know him and his wife; she would drive Ralph’s wife around on errands. It was during this time the Postmaster asked Celma if she would be willing to fill in for him at the post office so he could take a vacation. She agreed and began working for the Post Office Department on June 1, 1950. “I was no spring chicken when I started at the post office,” Celma said. On Sunday, June 6, just five days after she started, Celma received a call from Ralph’s wife, saying something was wrong with Ralph and could she come over. By the time Celma got there, Ralph had died. On Monday morning, Ralph’s wife handed Celma keys and said, “Here are the keys; go open the post office.” Celma didn’t even know how to open the safe. Monday morning, she called the local inspector and told him the Postmaster had died. The only thing he said was, “Can you get along all right?” “I will try,” she responded. The only way she made it through those days was because of an old mail carrier, Paul C. Rouch; according to Celma, he was a “real treasure.” He knew everyone and was the only reason she survived the first few days as Postmaster. The mail for Floris came on the Rock Island Railway six days a week; in 1950, the post office was a Fourth- 24 January 2016 / Postmasters Gazette Class office. There wasn’t a clerk, only a Postmaster, who worked 8 a.m. to 5 p.m., Monday through Saturday. For the next three months, Celma ran the Floris Post Office. Then finally, one day, the local inspector, who was out of Ottumwa, showed up and, for the second time, asked, “Can you get along all right?” To which she replied, “I will try.” Before 1950, Celma had no desire to work for the federal government, but she forced herself to take the civil service test. On May 24, 1951, she was politically appointed by President Harry S Truman and Postmaster General Jesse M. Donaldson as the Floris Postmaster. (All presidential Postmaster appointments were ended by Congress in 1969.) This past October, Keva asked Celma if she had her Postmaster certificate; she pointed to a drawer. In the drawer were her Hampton, IA, High School yearbook, her Postmaster certificate and her certificate of honorary life membership from NAPUS. With these documents were copies of her paycheck Celma cherishes her Poststubs. master and honorary lifeCelma’s first paycheck time NAPUS membership was for $10.60; her paycertificates. Postmaster Strong check stub dated June 5, 1950, showed a FourthClass office salary of $1,069/year. Her paycheck stub dated June 1, 1952, showed a Third-Class office salary of $2,883/year. For the first year, Celma paid her salary out of the post office till in the office. Then, all Postmasters were brought to Ottumwa for a meeting. From then on, things changed; she had to send her timecard in to get paid. In 1952, Floris went to a Third-Class office and she was able to hire a clerk. Keva asked what Celma remembered most about her first day at the post office. She said she was very nervous because she didn’t know very many people. When she first started at the Floris Post Office, she didn’t have a telephone. She was able to get one installed after a while and then was able to talk to Postmasters in Drakesville and Pulaski. They were about the same-size office and because the Postmasters had served longer than her, she would call them for helpful information. In 1978, Celma retired from the Floris Post Office after 27 years of service. She says she was pushed out because retirement was mandatory once you reached the age of 70. Three months after she retired, this moratorium was removed. Celma Keva Richardson, resaid if she could, she would have tired Iowa Postmaster, worked forever; she loved her job! interviewed Celma Today, as a result of POStPlan, Floris Birdsall—still enjoying Happy Hour at age 107. is a two-hour remotely managed post office under the administrative office of Bloomfield. Celma has kept her post office box in Floris; her daughter goes and picks up her mail. She says the worst thing now is you never know who is going to be working in the post office. When asked what advice she would give Postmasters today, Celma said she loved to serve the people and was always happy to help. She did a lot of extra things for customers, such as wrapping packages for them and taking extra time to help them. She knows this type of service has gone by the wayside; it makes her sad to see this. As the interview ended, Celma was headed to Happy Hour, which is every day at 2 p.m. We can hope we all get to be 107 years young with our health and, best of all, able to go every day to Happy Hour at 2 p.m.! Let’s show Celma how much we appreciate her by sending her a card or a letter. If just 10 Postmasters and retired PostmasSheila Ludwikowski is ters in every state sent her the Iowa Chapter editor a note, imagine how much and Postmaster of Perry. it would brighten her day. She would have cards to share at Happy Hour for weeks! Her mailing address is Celma Birdsall, 2035 Chester Ave. #401, Ottumwa, IA 52501. Postmasters Gazette /January 2016 25 Scintillating Jackson Square By Karen Boudreaux H Photo by Pat Garin istoric Jackson Square is a timeless attraction in the heart of New Orleans’ French Quarter. Originally known in the 18th century as “Place d’Armes,” it later was renamed in honor of Battle of New Orleans hero Andrew Jackson. The artists, restaurants, museums, merchants and the square itself make Jackson Square one of the French Quarter’s most popular destinations. Receiving National Landmark status in 1960, the square attracts visitors and locals who gather to listen to street performers, have their palms read by a gypsy, browse the shops, have a chicory coffee and beignet at Café du Monde or just relax under a tree while life in the French Quarter moves around them. This famous landmark facing the Mississippi River is surrounded by historic buildings, including the St. Louis Cathedral, The Presbytère and Cabildo (Louisiana state museums), not to mention the Upper and Lower Pontalba Building, built in 1850, considered the oldest apartment building in the United States. Retail shops, museums, galleries and restaurants are on the ground level; the second and third floors still house prestigious apartments. For well more than a half-century, there has been an open-air artist colony at Jackson Square. Local artists paint, draw, create portraits and caricatures and display their work on the square’s iron fence. Some have been there for generations! Under the shade of the oak trees, you can sit and have a pastel portrait done in about one hour; you will be hard-pressed to find better portrait artists working outside anywhere else in the world. Artists must have permits to sell their work in the square and only 200 are issued annually, which means you’ll be browsing through pieces by legitimate and talented artists. Across Chartres Street sits the Cabildo, the 18th-century building where the Louisiana Purchase was signed. Finding Jackson Square is quite easy. It occupies 2.5 acres on the Mississippi River, on Decatur Street between the Jax Brewery Shopping Mall and the French Market, in front Photos by Karen Boudreaux of the St. Louis Cathedral. Across the street from the square, you’ll find the world-famous Café Du Monde. Directly in front of the square, you can find carriages offering rides around the Quarter. In the square, in addition to the amazing artists, you will find street performers who can keep you entertained. History of Jackson Square When New Orleans was founded, it was nothing more than a French trading camp. After a few years, the camp was organized into a formal colony and was subdivided into “city blocks,” with streets that ran perpendicular and parallel to the Mississippi River. In the center of this layout, right on the river, was a oneblock common area: the Place d’Armes, designed by architect Louis Pilié. The Place d’Armes (or Plaza de Armas, as the Spanish called it) was used as a public square, military parade ground and open-air market. On Chartres Street on the northwest side stood a church (now Saint Louis Cathe- Making Reservations with the Marriott We have been informed by the Marriott there are people in our block holding multiple room reservations. Subsequently, members are not able to get our $109 convention rate. We have sold out more than 95 percent of the room block. The hotel has plenty of rooms, but NAPUS is reluctant to add more rooms to the block this far out because of the financial penalties that will be assessed if we contract for rooms we do not use. If you have an extra room you won’t be using, please call the hotel—504-581-1000—and correct your reservation so others will have the opportunity to get a room at our convention rate. Also, Southern Decadence, an annual New Orleans event, will be held over Labor Day weekend. Because of the huge influx of visitors to the city at the tail end of the NAPUS convention, the hotel convention rate of $109 is available only during the convention dates: Aug. 27 to Sept. 1, 2016. Don’t wait to make your reservations! Call 800-654-3990, passcode: 2016 Postmasters Convention; or go online at https://aws.passkey.com/ g/52446502. dral) and the governor’s mansion (the Cabildo). Because of its central location, proximity to the river port and the presence of both a church and seat of government, the square was the epicenter of New Orleans life and the hub of local shipping and commerce. The Place d’Armes continued to function in this capacity throughout the rule of the French, the Spanish, the French again and, finally, American rule after the 28 January 2016 / Postmasters Gazette Louisiana Purchase. Following the Battle of New Orleans in 1814, the Baroness Pontalba (builder of the Pontalba Apartments, which bear her name and remain in use today) lobbied for and financed a redesign of the public square. The new design incorporated an iron fence, formal gardens, walkways and benches for sitting. In the center of the square stands one of three bronze statues of General Andrew Jackson, hero of New Orleans. In 1815, after the Battle of New Orleans, the square was renamed “Jackson Square” in the general’s honor. St. Louis Cathedral The St. Louis Cathedral is one of New Orleans’ most notable landmarks. Truly, this is the heart of old New Orleans. Since 1727, New Orleanians have worshipped in churches on this site. It was dedicated to Louis IX, sainted king of France, and was, thus, perhaps the first building in New Orleans of brick-between-posts (briquette-entrepoteaux) construction, an effective method of building that continued to be used in Louisiana until at least the middle of the 19th century. In this first little church were baptized the children of colonists and the children of slaves. Here were married the lowly and the highborn, and through its doors were borne the mortal remains of the faithful for the burial rites of the Holy Mother Church on the last journey to the little cemetery on St. Peter Street. As the mother church of the Archdiocese of New Orleans, St. Louis Cathedral has a long and interesting history. It is the oldest continuously active Roman Catholic cathedral in the United States, originally built in 1727 and dedicated to King Louis IX of France, “the Crusading King,” who later was canonized by the church. The original St. Louis Cathedral burned during the great fire of 1794 and was rebuilt. The present structure was completed in the 1850s. In September 1987, the cathedral witnessed the historic visit of Pope John Paul II; the plaza directly in front of the church was renamed in the pope’s honor. Shortly afterward, the cathedral’s status was upgraded to a basilica. The Louisiana Karen Boudreaux is a Chapter hopes you are Gazette associate editor, making plans now to the Louisiana Chapter visit New Orleans this editor and Postmaster August for the NAPUS of Loreauville. national convention and looks forward to welcoming you to this exciting city, with so much to do, see and enjoy. 112th National Convention Aug. 27-Sept. 1, 2016 Official Registration Form Registration also available online at www.napus.org Please complete one form per registrant. Photocopy the form for additional registrations. First Name:________________________________ Last Name:______________________________________ Title:_____________________________________ First Name (for your badge):__________________________ First-Timer? ❏ Yes ❏ No Post Office You Represent City: ___________________________ State:_______ PM Retired First-Timer? ❏ Yes ❏ No Your Mailing Address:_________________________________________________________________________ City:__________________________________________ State:______ ZIP+4___________________________ Daytime Phone:__________________________________ Fax:_______________________________________ E-mail:_________________________________________________ Convention Registration (only one person per form): Please circle the appropriate fee: 9/4/152/28/16 Postmaster/Associate/Supervisor/ Station Manager/District Employee/ Area Employee/PMR Postmasters Retired or Guest* (PM Retired Luncheon included) $190 3/1/16- 6/1/165/31/16 8/20/16 On-Site $215 $167.50 $186.25 Auxiliary/Spouse/Postmaster Guest $142.50 $161.25 (Does NOT include PM Retired Luncheon) $240 $265 $205 $223.75 $180 198.75 Children (17 and under) $75; includes child’s meal at the Grand Banquet. *PM Retired member may have one guest (not an active PM) register for the same price. Payment Information Convention Fee: $________________ _____ Additional tickets for Postmasters Retired Luncheon @ $25 each $________________ Total Payment: $________________ ❏ Check payable to NAPUS Hotel Reservation NAPUS has a special rate at the convention hotel beginning Sept. 10, 2015. You must call the hotel directly to make a reservation. The NAPUS National Office will not handle room reservations. To make a reservation, you must make a deposit to the hotel in the amount of your first night’s lodging; this deposit is non-refundable after July 1, 2016. All room cancellations must be made directly with the hotel. To secure the special NAPUS rate, you must identify yourself as part of the NAPUS convention. The rate is available only until July 1, 2016, or all rooms in the block are sold, whichever comes first. New Orleans Marriott 504-581-1000 $109—single/double/triple/quad Be sure to request the NAPUS convention rate. ❏ Visa/MasterCard Card number_____________________________________________ Card security code:_____________ Expiration date:______________ (3- or 4-digit code imprinted on card) Signature:_______________________________________________ Mail with full payment to NAPUS National Convention Registration, 8 Herbert St., Alexandria, VA 22305-2600. Questions? Call 703-683-9027 Registration Cancellation Refund Policy Requests for cancellation refunds must be made in writing to the NAPUS National Office. Requests must be postmarked by April 1, 2016, for 75 percent refund; and by July 1, 2016, for 50 percent refund. No refunds after July 1, 2016. These dates will be strictly adhered to; exemptions may be made with approval of the NAPUS national president. Postal Lifestyles Holiday Re-Solutions for the New Year… and Beyond Submitted by the USPS EAP he beginning of a new year often gives us time to pause and reflect on where we have been during the past year and where we would like to be going in the upcoming year. It is a time of high expectations and new hopes. Many of us strive for some type of self-improvement or positive change. While it is sometimes necessary to make changes in order to improve ourselves, at other times it can be equally important to remember things we already know, but “forget” to practice. History tells us that many New Year’s resolutions are quickly and easily forgotten. Instead of making New Year’s resolutions, this year, you may want to try to focus on re-solutions—things we already know, but fail to practice. Here are some ideas for re-solutions we might find helpful: Self care: We can become so caught up in schedules, tasks and caring for others, we neglect to take care of ourselves. Better self care—paying attention to or increasing our allowance for sleep, nutrition and exercise—allows us to improve the quality of our own lives and also potentially increases our capacity to maintain and improve our ability to fulfill our many roles. Time management: We often can become stretched too thin by committing (or being committed to) more than we can realistically handle. Taking one thing at a time, prioritizing our needs and demands and simplifying our lives by cutting out things that really aren’t that important or benefit us allow more time for the things that are the most important. Relax: This re-solution really is a combination of the first two. Taking time away from our daily routines to engage in an activity we enjoy and find relaxing and refreshing can allow us to “recharge our batteries” and have more energy for our everyday tasks, particularly those that we find bothersome, monotonous or draining. Examples are taking time for a hobby, reading, meditating, journaling or similar activities. Maintain balance in your life: All the aspects of your life are important; the three major aspects of life are work, rest and play. Maintaining a balance among these three helps maintain quality of life. If one area gets out of balance, the other two often suffer, as well. Treat all three as if they are equally important (because they are!) in order to get the most out of them. Manage your expectations: Give yourself a break. Don’t try to be perfect; everyone has faults. Don’t blame yourself when things don’t go as planned; failure often is a group effort. Taking on too much responsibility or biting off more than we can chew often is an invitation for more stress to enter our lives. By pacing ourselves, managing what we expect to accomplish and taking time to appreciate our accomplishments, we can feel a greater sense of success and reward for our efforts. Focus on what you can control: When we spend all of our energy and effort on things we can’t control, we have less energy to address the things we can control. Prioritizing is critical; first addressing the things that are most important reduces stress. If things aren’t flowing as expected, make changes to make them flow better when possible. Don’t sweat the small stuff; it wouldn’t be small stuff if it was important. Take control of your life: Avoidance can seem like an attractive way of dealing with things that are stress-provoking; it often seems the easier way of dealing with unpleasant people or situations. However, avoidance often leads to increased stress and less-positive outcomes. Addressing a tough issue head-on gives you the greatest control and is almost always the most effective way of resolving it. Find what works for you: Everyone has their own way of doing things, their own rituals and patterns of behavior. People tend to be most comfortable with what is familiar to them. What works for someone else might not work best for you; everyone is different. Establish your own patterns and rituals to meet your own needs. Don’t necessarily depend on what worked for someone else because it might not work as well for you. Make changes and set routines that work for you. Laugh often: Laughter really is the best medicine; laughing actually releases natural anti-depressants in our brain. Taking ourselves too seriously or placing undue importance on less-important things in our lives creates stress. Laughing helps balance out some of the stressors we encounter every day. Watching a comedy, listening to a comedian or just talking with friends you enjoy can help you find ways to laugh. Finding humor in everyday occurrences is an- other way to help reduce your stress. Express gratitude: Be mindful of the good things in your life; negative things create stress. Balance some of the negatives in life by being grateful for the positive things. Health, prosperity, family and friends easily are taken for granted. Remembering what is really important is one way of staying positive. Be honest: While saying something nice is rarely offensive, sometimes being nice, instead of honest, can create unforeseen problems down the road. Be honest with yourself and with others about your needs, your resources, your time and availability and your plans. Although sometimes telling a “little white lie” is an easy way to deal with stressful situations or people, it also can become problematic in the long run, causing more headaches and taking more time to undo than if it had been dealt with honestly up front. Connect with others: Part of being honest with yourself is knowing when to seek out others with whom to share yourself. Whether you need companionship, support, help, enjoyment, company or just someone with whom to share things, seeking out others is a great way to make life more enjoyable. Often, doing things with others gives meaning to our activities. Dinners, movies and walks all tend to be much more enjoyable when shared with others. Know when to seek help: Sometimes life can be overwhelming. Pressures, deadlines, commitments, stress and unexpected occurrences can become paralyzing if we feel we can’t cope with what life has sent our way. Knowing when to go it alone and when to seek help can be an important skill in reacting to life’s surprises. Reaching out to others when necessary allows us to express our feelings, get feedback and look at situations from a different perspective. Friends, family and co-workers all can be excellent sources of support when necessary. When professional help is necessary, the Employee Assistance Program is available to provide support, comfort and assistance. EAP professionals are available around the clock at 800-3274968 (TTY: 877-492-7341). It takes only a minute to be connected to someone who can help with whatever challenges you might face. Life coaching, offered as a free service through the EAP, is a great way for you to start your re-solutions. Plan now to make next year one of improvement, success and happiness. The first step may be calling your EAP to set up coaching services. Call whenever it is convenient for you; they are open 24 hours a day, seven days a week. Postmasters Gazette /January 2016 31 TIPS—To Increase Performance & Solutions I Have (More Than) a Best Friend at Work! By Mark Wahl “That’s the craziest question on the survey.” “Best friend at work, are you serious? I don’t need best friends at work; I make my own friends.” “I went home and told my wife about the question on the Postal Pulse Survey about best friend at work; she said, ‘You better not have a best friend at work; I’m your best friend.’” These are just a few of the responses from fellow employees regarding question 10 on the new Postal Pulse surveys. But this is good because our employees actually are talking about the surveys; it is a step in the right direction. So, what can you do at your local office? Keep talking, engaging and asking for feedback and opinions. Of all the things I’ve learned in my 29 years in the Postal Service, the one that hasn’t changed is all employees and customers love giving advice, personal views and—yes—opinions, but not necessarily if they need to take a survey. But that is the beauty about the new Postal Pulse surveys. There are only 12 elements, numbered Q01 through Q12, and they are backed by millions of data from our new partner Gallup—the most-trusted and well-known company for polling. What a great team: the most-trusted polling company working with the most-trusted federal agency for the past 14 years. Postmaster General Megan Brennan has made employee engagement and investment her number one priority. I’ve only had the opportunity to meet Megan one time, but, with that type of forward thinking and commitment, I have to consider her my newest best friend at work. The Postal Pulse breaks the results down into three engagement indexes: engaged, not engaged and actively disengaged. You must admit, it does not take a survey to indicate who the actively disengaged employees are in your office; you know them already. In fact, you spend most of your time and efforts addressing them. When you are not “actively engaged with them,” they more than likely take precious time in your thoughts at work and away from work. That, unfortunately, is our culture and mindset. But there is hope; you can control your approach and attitude simply by focusing on your engaged employees and have a causative effect on the teetering, not-engaged employees. Do this quick activity at work or away from work and replace it with those thoughts about your actively disengaged employees: • Close your eyes and think of the person or persons who have qualities that are attractive. How do they sound? How do they look? Do they take pride in their work and appearance? Do they embrace their role? Do they make you feel energized by their enthusiasm and positive approach? • After you open your eyes, write down their names; you just identified your new best friends at work. Now, how are you going to recognize or praise their good work? Q04: “In the last seven days, I received recognition or praise for doing good work.” • Now, the real test. Imagine if your employees closed their eyes and thought about you. Would their thoughts reflect the same good qualities you just envisioned as possessed by your engaged employees and new best friends? Before we can share results of our craft, we must take a look at the “direct” results and “see” where we, as EAS employees, can improve engagement, implementing just one action plan, task or activity into our day—just one! Once our eyes are opened, only then can we spread our efforts to our staff and employees, with the ultimate goal of engaged customers. Engaged employees are more likely to generate great customer experiences. That, in turn, can help generate engaged employees. If this article engages you to look within first, I encourage you all to contact your district engagement leader and ask how you can get involved with Postal Pulse. And then my opportunity to improve Postmaster engagement will be a success. As I opened my eyes, I now knew the engaged employees in my district. With the right approach, attitude and my encouragement, you will, no doubt, open some eyes in your district, as well. Q06: “There is someone at work who encourages my development.” Mark Wahl, your friend (at work), is the Pennsylvania Chapter chaplain and Postmaster of Ingomar. 32 January 2016 / Postmasters Gazette Postmasters Retired Change Will Get Us There Postmasters Retired By Janiece Taylor, PM Retired vice president hange is here and what got us here in the past will not get us there tomorrow. Change occurs every day; people can do one of two things: embrace or resist change. Bringing a group to a consensus is the sign of a great leader. We can’t progress as an organization unless we have a consensus. History was made when all the great leaders of NAPUS stood at the national convention this past September in Mobile, AL, in favor of the consolidation and became one: United Postmasters and Managers of America. It was very evident we wanted to be one—one candle lights another candle. Reorganization can be defined as a new tree with the same monkeys. But this is not the case with UPMA. We are going to have a new tree with a lot of new monkeys! Change can be pretty scary, but do you know what is even scarier? The words, “I wish I had.” Teamwork is best and change is essential. Did you know good leaders are good listeners? Think about it; there is a reason God gave us two ears and one mouth. Hopefully, you have figured out after reading this that I am excited about our new organization. We have a bright future: making new friends and working together—active and retired on the same team—to lead our new organization into the future. Just $1.79 and 30 Days! By Linda Carter, NAPUS Gold editor will soon be rich, skinny, rested and forever young! I will declutter my house and life that are making me fat and improve my sex life in five minutes. I will erase years from my skin, lower my cholesterol, live longer with tea and snack-away hair loss! I also will help my granddaughter ace her tests with instant brainpower. I will outsmart the newest rip-off scam. And I will learn about that secret supplement that will provide instant willpower and melt away 17 pounds in 30 days. Best of all, I will have it all for just $1.79! Okay, I’m a sucker; I bought it. It was staring me in the face while I stood in line at Walmart. The multi-colored, large-print, easy-to-read glossy magazine promised not only all of the above, but also provided easy, delicious and healthy menus for people who don’t cook. I’m in! That was in October. So far, I haven’t lost any pounds, but if I keep reading about it, I am sure I will. My cholesterol still is too high, although I am almost a vegetarian. It turned out the secret supplement is spinach extract, which is gross. And those recipes? I never have even heard of some of the ingredients. I did enjoy the cute pictures, crossword puzzle and helpful hints to make my home cozy. So, I learned the lesson, just in time for the new year: Change is possible, but not easy. Change will come, but it usually takes time. Change is a work in progress—forever. Change will not be finished in a day, but it can start any day. So, here we are, turning the calendar page to a new year and heading toward the biggest change in NAPUS history. We already have crossed the highest hill: We have agreed to dissolve, consolidate and create a new organization. Everybody seems to be onboard and excitement is rampant. President Clara McCullar, 324 Country Club Ln., Selmer, TN 38375-1537; 731-6456619; [email protected] Vice President Janiece Taylor, 1321 W Bend Rd., Coffeeville, AL 36524-4083; 251-2763623; [email protected] Secretary-Treasurer Rodney Boland, PO Box 96, Lamont, FL 32336-0096; 850-997-3959; [email protected] Past President Ann McDorman, PO Box 73, Wimberley, TX 78676-0073; 817-991-4002; [email protected] Editor Sally Robinson, 325 Garfield St., #102, Kittanning, PA 16201; 724-545-6816; [email protected] Will there be bumps? Of course! Life is all about bumps, and success is all about how we navigate the bumps. Both organizations—NAPUS and the League—have imbedded cultures and ways of doing things that aren’t easy to change. Creating one organization on paper, in name only, is just the beginning. Accepting, developing, promoting, growing and believing in the new creation require negotiating, compromising and a determination to drive its success. It takes the smartest, brightest and most visionary leaders to negotiate the guidelines; it takes the very heart and soul of all of us—every member of both organizations—to make it whole and unified. Just as the continuous roll of the days of the week, this new year, unblemished page, virgin organization will move rapidly forward with or without us on board. Let us resolve today to be a piece of the success of United Postmasters and Managers of America! Let our mission for UPMA be to create the most powerful postal management organization Postmasters Gazette /January 2016 33 ever. Let us resolve to invest the $1.79, or whatever it takes, knowing the best results will take more than 30 days and a spinach supplement. And with every transitional bump, let us apply the Ten Paradoxical Commandments, attributed to Mother Teresa, as New Year’s resolutions: 1. People often are irrational, unreasonable and self-centered; love them anyway. 2. If you are kind, people may accuse you of selfish ulterior motives; be kind anyway. 3. If you are successful, you will win false friends and true enemies; succeed anyway. 4. The good you do today will be forgotten tomorrow; do good anyway. 5. If you are honest and sincere, people may deceive you; be honest and sincere anyway. 6. The biggest men and women with the biggest ideas can be shot down by the smallest men and women with the smallest minds; think big anyway. 7. What you spend years creating may be destroyed overnight; create anyway. 8. People really need help, but may attack you if you help them; help people anyway. 9. Give the world the best you have and it will never be enough; give the best you have anyway. 10. If you find serenity and happiness, some may be jealous; be happy anyway. Continuing Service to People people who can’t afford to purchase one and donate these, as well. I belong to several organizations, including the Chamber of Commerce, Knights of Columbus, Labette County Mayors Association, Marine Corps League, Masonic Lodge, FFA Booster, Labette County Businesses and Mother of God Choir. I announce our home football games and announce most activities, such as our 4th of July, 9-11 program, Pecan Fest and Memorial Day programs. I have not missed a national convention or Leadership Conference since 1998. I stay pretty busy, but love what I do. I have been serving people since I joined the Marine Corps in 1974 and hope to continue for many years to come. By Ron Wood, PM Retired Area 10 rep y name is Ron Wood; I am the retired Postmaster of Chetopa, KS. I started my career in 1980 as a PTF clerk and carrier in Independence, KS—the SCF at that time. I worked mostly as a clerk and 204-b; in 1985. I was selected Postmaster of Chetopa, a Level-15. I spent the next 24 years in Chetopa. I was OIC in several Level-18s, but Chetopa was home. I became involved in the local Chamber of Commerce, serving as president one year and still am an active member. I was elected to the school board for three four-year terms and currently am serving my second four-year term as mayor. I became a NAPUS member shortly after becoming Postmaster and became active in 1987. I was appointed PAC chair for Kansas in 1998 and still serve in this capacity. I was honored to serve under former President Dale Goff for three years as national PAC chair. I have served several committees as a retiree and was asked by President Clara to serve this year as Area 10 rep for Kansas, Nebraska and Oklahoma. I am humbled to continue serving Postmasters. I am married to Bonnie; we have two grown children—Beau and Ty—and are so proud of them. They have given up a lot so that I could serve Postmasters and 34 January 2016 / Postmasters Gazette the citizens of Chetopa. I retired Jan. 31, 2009, and began a new, part-time career Feb. 1, 2009, as a crop adjuster—another government-run entity. So you might know, the paperwork is just as dense as the Postal Service’s. I also started a pecan (pick-AHN)cracking business that same time; Chetopa is the pecan capital of Kansas. We stay busy cracking and selling pecans November through March, usually cracking somewhere in the neighborhood of 10 tons each year, depending on the crop. I have a sign shop, but mainly donate all my work to the school, city or churches. I make marble headstones for Healthy, Wealthy and Wise By Dinah Marshall, PM Retired Area 6 rep ow often do you put yourself last when it comes to your health? Recently, I went with my sister to a consultation for breast cancer. She had been so busy helping others she failed to focus on her own health and wellness. She was not prepared for what her doctor told her, but her prognosis is very good; she has stage 1 breast cancer, which has a 90percent survival rate. She started radiation in August. We are hopeful the treat- ments will kill all the cancer cells. I wondered why so many of us wait until there’s a problem before we take action. I had to admit that I have done the same thing: postponing a necessary test or appointment because it was inconvenient or I just didn’t want to go. We must become proactive by scheduling screenings such as mammograms, colonoscopies, eye exams and regular physical check-ups. continued on page 36 “ he greater the risk, the greater the reward” Your financial professional can help in is a statement we’ve all heard referenced the process. And we do mean process, in many areas throughout our lives. Howbecause your “profile” may change ever, in the investment world, we have some over time, requiring periodic adcaveats: Taking on more risk with your investjustments to your portfolio. ments may increase your likelihood of higher Submitted by Understanding your risk returns, but you also may experience the Jerry L. Hulick tolerance downs of the investment markets, including There are a number of factors the risk of losing some or all of your investthat can help determine your risk ment. Can your proverbial stomach take that? tolerance: Investing is sometimes a balance between • What is your time frame? The playing it safe and settling for less or taking some length of time remaining for you to risks with the hopes of gaining more return. In fireach your goal matters when it nance, just as in life, you can’t avoid risk completely, comes to how much risk you can but you can try to manage it and make it work in your handle in your portfolio. The favor. shorter the time frame, the less Balancing risks risk you may want to asThere are many different kinds of risk; one is sume, given that “riskier” market risk. That’s the chance the value of an investinvestments may experience ment will go down, not up, causing you to lose greater volatility in the short money. Another is the possiterm. bility you may not earn • What can you afford to enough on your investlose? Another key consideraments to keep up with tion is how much investable inflation. And then money you have available there’s the common after identifying your goals risk your investand obligations and how much ments won’t grow you can afford to lose. enough to get you • What is your emotional abilito your longerty to handle risk? Some people term goals, such can’t handle the ups and downs as retirement. of the markets and, therefore, So, how do you are better off choosing a find the right balmore conservative portfoance? Well, the answer lio. Others see the ebbs lies within each individand flows as part of ual investor’s risk profile. At the the process and are end of the day, you can’t control able to ride out marthe markets, but you can estabket volatility to reach lish a sound, long-term plan for their long-term goals. pursuing your financial goals. Investors need to Postmasters Gazette /January 2016 35 be savvy, always balancing the risks they are taking with the possible rewards and avoiding investments that are beyond their understanding or individual tolerance for market volatility. Investing for the long term When investing for long-term goals, it is important to be prudent and stay focused on the long view. You’re investing for your family’s long-term future, not to get rich by next week. Prices of stocks and bonds can go up and down, sometimes wildly. But if you’re thinking in terms of years and not days, the shortterm peaks and valleys won’t seem so large. A reporter once asked J.P. Morgan what the stock market was going to do. Morgan solemnly replied, “I expect it will fluctuate.” Remember: People who have an investment plan and stay with it do better than those who have no plan and jump in and out of the market. A prudent investor helps manage risk by diversifying—spreading money among different kinds of investments that are not correlated to each other. That means not just investing in different U.S. stocks, bonds and mutual funds, but also in international markets and other kinds of assets, maybe even real estate or commodities, which may move in different directions at different times. That way, you get some of the benefits when stock prices are up, but your portfolio won’t get totally clobbered when they’re down. Of course, diversification cannot guarantee a profit or protect your portfolio from losses. Not too much, but not too little, either It actually can be risky to take too little risk. A person in their 20s, who puts all of their retirement savings into conservative investments isn’t at much risk of losing their money. But they may be at risk of running out of money when they retire because they weren’t able to accumulate enough to keep up with inflation. A reliable way to manage risk is to choose a strategy and stick with it. This is as much a matter of managing your 36 January 2016 / Postmasters Gazette emotions as picking investments and an asset allocation strategy that’s in line with your investment profile. Learning as much as you can about different investments and strategies definitely helps. If you’re just getting started, read up on the basics, such as 401(k)s and individual retirement accounts. If you’re closer to retirement, you may want to learn how you can shift your investment mix and convert your assets into income. Either way, enjoy the ride. Courtesy of MML Investors Services Securities offered through registered representatives of MML Investors Ser- Postmasters Retired continued from page 34 These not only provide necessary relief, but give you a sense of clarity regarding your health, as well. Isn’t it better to find out early than later? The more we know, the better prepared we are to handle the situation. There are many lifestyle changes we can make to help lower the risks of illness: eating smart, kicking the junk-food habit and exercising regularly. We should vices, LLC (MMLIS), member SIPC ® (www.SIPC.org) , or a broker-dealer who has a selling agreement with MML Distributors, LLC (MMLD), member SIPC,® or MML Strategic Distributors, LLC (MSD). MMLIS, MMLD and MSD are subsidiaries of Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001, members FINRA ( www.FINRA.org). CRN201703-187585 Jerry L. Hulick, CLU, ChFC, ChSNC, CLTC, Mass Benefits Consultants, is the adviser for NAPUS’ supplemental insurance programs; 703-865-6501. exercise daily or at least four to five times a week for at least 30 minutes. Stay on course by exercising with a friend. “Me time” is essential; resolve to take a much-needed vacation that will help boost your life and make you happy. Also, trying new things always is good. Eliminate stress and learn to cope without using food or alcohol as a reliever. Making regular doctor appointments is key to staying healthy, wealthy and wise. Ready to Jump In By Elizabeth Schnitzler, PM Retired Constitution & Bylaws Committee chair resident Leonardi said a national convention can rejuvenate you to go back and tackle your job. I turned it into a retiree’s perspective. Early fall in northern Illinois is a time to finish the garden work (dig potatoes, can tomatoes and make pickles). Of course, the yard still needs to be mowed and the flowers cared for. I’m looking forward to going back to school Tuesday and working with my one-on-one student. I will be able to tell him about the battleship I visited in Mobile; I brought him a pencil he can keep in the special-ed room. We got home in time to go to the Friday-night football game. It was great seeing a grandson play, even though they lost 50 to 0. The 4-H year is almost finished. The records are sitting on my desk for grandma’s approval. I will start next week with my leadership team. We will plan many activities for the county and carry them out. In our area, we are called county federation; other areas call them ambassadors. Oh yes, I have 17 volleyball games to referee in the next two months. Highschool games are too fast anymore, but they still need refs for junior high. It’s a good thing I listened to President Tony. I’m exhausted just talking about this, but I’m ready to jump in. I f you are thinking about retiring, there are a number of issues you must consider. As you evaluate your options, you must also consider your assets and your vision for the future. And every Postmaster’s situation is unique: ◆ What is your time frame for retirement? ◆ How healthy are you? How will that impact your health care decisions? ◆ What factors are important for survivor benefits? ◆ If you are in the Thrift Savings Plan, will you leave your funds with the government or roll them into various alternatives? In addition, you must review your basic and supplemental life insurance, long-term care insurance, allotments and taxes. The professionals at Mass Benefits Consultants, Inc. can help. They will help you understand your options, ensuring you make the right decisions. Learn more about the NAPUS Supplemental Retirement Plan by calling 800-221-3083. Mass Benefits Consultants,Inc. PO Box 828, Annandale, VA 22003-0828 800-221-3083 www.massbenefits.com Credit Union Home Improvements With Long-Term Return—Make the Most of Your Money e all have things about our homes we want to change or upgrade: new cabinets, flooring, landscaping. Whatever you’re looking for, there are certain home improvements that provide the best bang for your buck. Making improvements to your home isn’t just about making your life better; it’s also about investing in your future by increasing your home’s value. But it’s important to know that it can take time to recoup the expenses of the improvements you make. So, which improvements are best for you? Take a look at the top four home improvements below and see why these are the best ones for your money: Home Estimated Return on Improvement Cost Investment Front door $1,200 98 percent Kitchen $20,000 80 percent Deck $10,000 80 percent Adding a bedroom $50,000 77 percent Replace the Front Door There’s an old adage in real estate that suggests features such as hardwood floors and stainless-steel appliances get tours, but the front porch gets the sale. First impressions are really important when it comes to selling your home; people tend to make decisions based on their gut reactions. Upgrading an old, poorly fitting door with a newer, energy-efficient model is a cheap, quick project that can instantly improve your home’s efficiency and curb appeal. With an average price of just over $1,200, including labor, an energy-efficient front door is one of the easiest improvements with the highest return on investment (ROI). Even better, if your 38 January 2016 / Postmasters Gazette front door is in good condition, adding a new coat of paint can add a splash of color for less than $50. You also can add a matching coat of paint to shutters or add some window boxes to break up a monotonous front profile and give an inviting feel. Minor Kitchen Repairs Full kitchen remodels can be difficult, timeconsuming and expensive. However, if you choose to do minor upgrades, such as new cabinets, countertops and backsplash, you can see a much better ROI. The average amount spent for minor updates is just under $20,000, but the payout with an impressively high ROI is worth every penny. Just like with the front door, the changes are mostly aesthetic, but people are drawn to an updated kitchen and the idea they won’t have to spend a lot of money updating it themselves. Wooden Decks Over the years, outdoor spaces have become an extension of the home that add an outdoor dining space or that perfect place to sit and watch your kids play. But that wasn’t always the case. In the past, decks were considered luxuries and remodeling dollars were better spent on needs such as kitchen and bedroom updates. Now, more people are looking at decks as valuable extensions of their living space. The average cost, based on a 16-foot by 20-foot wooden deck, is $10,000. The average return on investment is considerable because of the perception of expanded living space at a reasonable price. Adding a deck costs about $35 per square foot, while a square foot of inside space costs an average of $85. Decks are a great way to add to your space for a modest cost. Convert Attic Space into a Bedroom In many houses, the attic is the place where unused items and holiday decorations are hidden. Your attic space could be a hidden gem and the answer to space issues. Turning existing attic space into a bedroom or office, complete with its own bathroom, can add value to your home and provide a special retreat for yourself and guests alike. Nationally, the average cost for attic renovation is around $50,000, which includes constructing a room, extending utilities to it and adjusting the exterior of the house to accommodate the new space. This remodel provides a medium-range return on investment in resale value, with the potential for more. Making home improvements can add value to your home and your life. Contact Signature FCU at 800-336-0284 to learn more about our home equity options that can help you invest in the future of your home. Applying can be conveniently done by phone or online at SignatureFCU.org. Also, check out our special Home Depot promotion on the back cover and visit Signaturefcu.org/ Home-Equity for rates and additional resources. Source: Remodeling website by Hanley Wood Media, Inc. Site: http://www. remodeling.hw.net/cost-vs-value/2015/. NAPUS Chapter Officers Chapter President • Secretary-Treasurer • Editor Alabama Alaska Arizona Arkansas California Colorado Connecticut/Rhode Island Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa National Kansas Conventions Kentucky Louisiana 2016 Maine New Orleans Maryland Aug. 27-Sept. 1 Massachusetts Michigan Minnesota Mississippi Missouri Leadership Montana Conference Nebraska Nevada New Hampshire New Jersey March 12-16 New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico & Virgin Islands South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming 2016 Susan Rice, Woodland, 36280 • Ricky Long, Semmes, 36575 • Vicki Smith, Enterprise, 36330 Lori Skaggs, Ward Cove, 99928 • Celia Dumag, Sitka, 99835 • Candice Olson, Ketchikan, 99901 Karin Lopez, Laveen, 85339 • vacant • Karin Lopez Tanya Thomas, Clinton, 72031 • Theresa Peebles, Augusta, 72006 • Teresa Shelton, Clarendon, 72029 Charles Hearne, Culver City, 90230 • Gurpreet Sohal (S), Richmond, 94803; Pam Forest (T), Running Springs, 92382 • Patricia Bennet, 848 Descanso Way, San Rafael, 94903 Joan Mallon, Kiowa, 80117 • April Mae Torres, Mead, 80542 • Frank Parker, Cascade, 80809 Peter Urbani, Waterford, CT 06385 • Paul Bianca, Sherman, CT 06784 • Kathy Santo Christo, Coventry, CT 06238 John Douds, Ocean View, 19970 • LaShawn Jones, Middletown, 19709 • Fred Latteri, Magnolia, 19962 Brian Kirke, Youngstown, 32466 • Mike Wells, Satsuma, 32189 • Scarlet Middleton, Macclenny, 32063 Robin Bugg, Sharpsburg, 30277 • Tammy Cantrell, Dahlonega, 30533 • Wendy Spears, Ashburn, 31714 Sheila Apana, Kahului, 96732 • Kenji Higaki, Honolulu, 96820 • Daniele Morris, Hanapepe, 96716 Jack Koon, Ririe, 83443 • Judy Mecham, Cambridge, 83610 • Linda Sundrstrom, Troy, 83871 Pam Bardell, Savanna, 61074 • Shelly Zellers, Havana, 62644 • Cheryl Quaka, Marseilles, 61341 Karen Wolf, Gas City, 46933 • Pam Ford, N Manchester, 46962 • Kimberly Rae Sharpe, 1711 Jenny Ln., Warsaw, 46580 Kevin Schwab, Eldora, 50627 • Rich Springer, Fulton, 61252 • Sheila Ludwikowski, Perry, 50220 Mark Clark, Clearwater, 67026 • Judy Wasko, Montezuma, 67867 • Debbie Wright, Alma, 66401 Jill Smith, Paducah, 42001 • Teri Thomas, Greenup, 41144 • Paula Berry, Hanson, 42413 Vicky Johnson, Harrisonburg, 71340 • Tracy Johnson, Walker, 70785 • Karen Boudreaux, Loreauville, 70552 Steve Pardue, Oakland, 04963 • Susan Lawson, Bethel, 04217 • Sandra Hall, 38 Snows Point Rd, St. George, 04860 Ray Walker, Woodsboro, 21798 • Robert Booker, 16813 Hawkglen Place, Lithia, FL 33547 • Ken Carter, 6149 Westbrooke Dr., Salisbury, 21801 John Fitzpatrick, Hyannis, 02601 • Donna Legro, Haverhill, 01830 • Deanna White, North Chelmsford, 01863 Linda Gurka, Suttons Bay, 49682 • Lisa Gregory, Baldwin, 49304 • Lorraine Lindsey, 1279 Klink Rd., Tekonsha, 49092 Bill Bires, Spring Valley, 55975 • Renae Ingersoll, Moorhead, 56560 • Margie Jacobson, Waterville, 56096 Gloria Bilbrew, Canton, 39046 • Mandy Whitten, 901-B Maple St., Cleveland, 38732 • Barbara Morris, 321 Pearson St., Clarksdale, 38614 Craig Slate, Cape Girardeau, 63701 • Shelly Hays, Willard, 65781 • Don Knoth, 519 Natchez Trace, Jefferson City, 65109 Kae McCloy, Ballantine, 59006 • Jamie Valgamore, Clyde Park, 59018 • Dawn Bishop-Moore, Hays, 52527 Lori Hutchison, Ceresco, 68017 • Terry Abbott, Elm Creek, 68836 • Virginia Steenson, 10345 711 Rd., Stamford, 68977 Chris Pearce, Mesquite, 89024 • Jan Williams, West Wendover, 89883 • vacant Michael Renkert, Rumney, 03266 • Ann Provenzano, West Ossipee, 03890 • Tina Potter, Belmont, 03220 Bernadette Puodziunas, Wildwood, 08260 • Darlene McNamee, Cedarville, 08311 • Agnes Elam, Port Norris, 08349 Cynthia Ulibarri, Anton Chico, 87711 • Robert Roarke, Tucumcari, 88401 • Cynthia Ulibarri, Anton Chico, 87711 Heidi Freeman, Brewerton, 13029 • Gerald Geddis, Cambridge, 12816 • Ben Johnston, 1141 E Main St., Bradford, PA 16701 William Thayer, Cherokee, 28719 • Juanita Meeks, Pineville, 28134 • Ralph Viegelmann, 2054 Saye Brook Dr., Monroe, 28112 Carla Tinkham, E. Grand Forks, 56721 • Mary Jo Amb, Mayville, 58257 • Karen Dockter, Steele, 58482 Mari Beth Kirkland, Burton, 44099 • William Judge, Piqua, 45356 • Paul Joseph, Celina, 45822 Jeannie Little, Clayton, 74536 • Tamara Kindle, Westville, 74965 • De Wood, Wheatland, 73097 Aaron Campbell, Sandy, 97055 • Padric Fisher, Wilsonville, 97070 • Jessica Berkey, Tualatin, 97062 Jeffrey Lightner, Eldred, 16731 • Karen Yoder, Friedensburg, 17933 • Nancy Isenberg, Elderton, 15736 Pedro Nazario, Canovanas, 00729 • Elizabeth Rivera, Barceloneta, 00617 • Antonio Guzman, Aguas Buenas, 00703 Tammy Powell, Fountain Inn, 29644 • Darlene Dickson, Inman, 29349 • Kim Deese, Leesville, 29070 Sherrie Redmann, Wessington Springs, 57382 • Cheryl Tisher, Faulkton, 57438 • Lynette Jungemann, 19625 387 Ave., Wolsey, 57384 James Brady, Maynardsville, 37807 • Betty Choate, PO Box 310, Pleasantville, 37146 • Jacquelyn Taylor, Beechgrove, 37018 Ben Walker, Brookshire, 77423 • Cynthia Jameson, Leonard, 75452 • Elizabeth Owens, Del Valle, 78617 Clayton Querry, Kamas, 84036 • Lori Heyder, Honeyville, 84314 • Lorri Frandsen, Woodruff, 84086 Stacy Gregoire, Enosburg Falls, 05450 • Linda Kirkpatrick, Williston, 05495 • Norman Peters, Jefferson, 05464 Beatrice Robertson, Gretna, 24557 • Elaine Cook, Newport, 24128 • Anne Falls, 1805 Shadowlake Rd., Blacksburg, 24060 Teri Johansen, E. Olympia, 98540 • William Carlton, Elma, 98541/Kristen Luther, Mabton, 98935 • Gordon Williams, Hoquiam, 98550 Susan Murphy, Pennsboro, 26415 • Jim Bibey, 210 Center St., Elkins, 26241 • Lori Ewing, 1225 Miller Ridge Rd., Hico, 25854 Donna Woodcock, Cadott, 54727 • Sunday Barnaby, Winter, 54896 • Rick Dama, N6196 County Rd F, Sullivan, 53178 Curt Artery, Guernsey, 82214 • Cindy Paustian, Story, 82842 • Toni Benthusen, Powder River, 82648 Underline denotes a change from previous listing; please send changes to NAPUS and also to Balent-Young Publishing, PO Box 734, Front Royal, VA 22630-0016; 540-636-2569, phone/fax; [email protected]