WiredTree Grove Manual

WiredTree Grove Manual
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Quick Information
Contact Information
Primary Address
WiredTree
53 W. Jackson Blvd
Suite 1734
Chicago, IL 60607
Phone
Toll-free
International
Fax
+1-866-523-8733
+1-312-447-0510
+1-312-447-0514
Email
Tech Support:
Billing Inquiries:
Sales Inquiries:
Abuse Issues:
PayPal Address:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Important URLs
https://www.wiredtree.com
https://grove.wiredtree.com
https://www.wiredtree.com/legal/msa.php
https://www.wiredtree.com/legal/tos.php
https://www.wiredtree.com/legal/aup.php
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Grove Overview
Welcome to Grove!
Once you log into your account with WiredTree, you will be taken to the Main Page with News and
Announcements from WiredTree.
"Overall Server Status" will display an X if any of your servers are over their bandwidth threshold or are having
service issues. "Quick Info" contains your username, the number of current servers that you have with
WiredTree, the number of open support tickets, your account balance, and the last time when your account was
logged into, including the IP address that was used.
The Main Page also has a couple new sections that contain your unpaid invoices and your recent account
activity. Each section contains various tools that allow you to view and interact with your server(s) and with
WiredTree staff. Below is a short overview of the customer portal features and offerings with links to the major
details of each section. If you have any questions at anytime, please feel free to contact [email protected]
for assistance.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Network/DNS
Overview
The network/DNS section allows you to manage your DNS, Reverse DNS, Request IP Addresses, and setup
SPF records and MX Protect for each one of your servers. Under the Manage DNS subsection you can Add
DNS Zone files to the WiredTree nameservers through an easy web interface. You can also manage the
Reverse DNS and PTR entries for your server(s).
Manage Your DNS
The DNS sub-sections lets you Add, View and Edit any domain names to the WiredTree nameserver
(ns1.wiredtree.com and ns2.wiredtree.com). If you wish to use our nameservers simply change your domain
name's nameservers at the registrar to point to ns1.wiredtree.com and ns2.wiredtree.com.
Before we dive into adding and editing zone files we are going briefly cover the following elements of a zone file.
• Host Records (A Records)
• CNAMES
• MX Records
• PTR Records
• Txt Records
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Host Records (A records)
This also known as an Address Record that maps an domain name to a IP Address.
Example Host Record:
wiredtree.com. IN A 10.10.10.8
CNAME
Is short for Canonical Name Record which creates an alias that points to another domain name. CNAMEs can
only be pointed at Host Records (A records), not an IP Address.
Example CNAME:
www IN CNAME wiredtree.com
MX Record
This stands for Mail Exchange Record. It points to a list of mail servers for that domain name. MX records can
not contain IP addresses and have to be pointed at Cname or A Record. MX records also have a priority level
that can be set in the zone file. You can see what a normal MX Record looks like in the following example.
Example MX Record:
wiredtree.com. IN MX 0 email.wiredtree.com.
The 0 represents the priority. The lower the number the higher the priority. So if you had a backup email server
that was to accept email if your primary email server was down your MX record would look like this.
Example MX Record with secondary MX:
wiredtree.com. IN MX 10 email.wiredtree.com.
wiredtree.com. IN MX 20 backup-email.wiredtree.com.
In this setup if email.wiredtree.com was down all mail would goto backup-email.wiredtree.com.
PTR Record
Also known as a Pointer Record or a Reverse DNS Record maps an IP Address to a hostname. The last octet is
used when creating this entry.
Txt Record
Is generally used for adding Sender Policy Framework (SPF) information to a zone file. A typical SPF record
would look like the following if your server both sends and receives email for the domain you are adding the SPF
record to. There are two entries needed. One for the domain MX record and one for the mail A entry.
Example Txt Record:
; Domain SPF
wiredtree.com. TXT "v=spf1 mx -all"
; Mail SPF
mail TXT "v=spf1 a -all"
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Add a DNS Zone
Adding new zone files is done by clicking the "Add a Zone" link. You will then be prompted to enter in the domain
name for the zone file. Please note that this is without any subdomain added on such as www. This will be added
on automatically as a CNAME to your zone file once it has been created. Click the Add Zone button once you
have filled in the domain you wish to park onto the WiredTree nameservers. This will pull up a prompt to edit the
zone file if you wish to make any changes to your freshly created DNS zone.
Reverse DNS
Click the "Reverse DNS" link to edit the Reverse DNS (PTR) Entries for your IP Addresses that are assigned to
your account. This will load a list of servers that you have on your account. Click on the "View IPs" link to view
the IP Addresses that are currently assigned to that server. Once the page loads you will need to enter in the
hostname for each IP Address that you want to add a reverse to. Click the Save Reverse IPs button to save your
changes.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Edit a DNS Zone
Editing a zone file is done by selecting the zone file that you want to edit from the drop down and clicking the edit
zone button. This will open the zone file in a web based editor. You can then add, edit and remove various
elements from the zone file. Once this has been done you can click on save button to save and reload the zone
on both ns1.wiredtree.com and ns2.wiredtree.com.
You will then see various sections of the DNS zone that you may edit. These sections are covered in the Manage
Your DNS section of this guide.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Sample edit DNS zone page
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
IP Request Form
You can also request more IP Addresses by clicking on the "Request New IPs" button. This will load a page that
will have a form you need to fill out before we can process your request. Once you have filled out the number of
IP Addresses that you want added to this server and the reason for the additional IPs click the Request IP
Addresses button to send in your request. We process each IP Request as soon as possible and also in the
order in which they are received.
Delete a DNS Zone
To remove a DNS zone simply edit the DNS zone you wish to remove then select the “Remove this Zone” button
at the bottom of the screen.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
SPF Record Wizard
The SPF Record Wizard allows you to easily create SPF records for your domain names. If you are using our
nameservers it will insert the SPF record directly into your DNS zone. If you are using outside nameservers you
can just enter in the domain name in the bottom field and follow the wizard to generate a SPF record to fit your
needs.
MX Protect Wizard
The MX Protect Wizard walks you through setting up fake MX records to help reduce spam inbound to your
domains. There is a short frequently asked questions section which details out the reasons for using MX protect
on your domains.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Support
Overview
The Support section allows you to interact with Wiredtree quickly to resolve any issues you may have with your
account. You can view all tickets that are currently open in our helpdesk along with past closed tickets. Our
support staff has also compiled a comprehensive knowledgebase to allow you to apply a DIY solution to your
support needs.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Submitting a Ticket
This link allows you to submit a new support request to the WiredTree support staff. Make sure when sending in
a ticket to select the correct Department and be very clear on the nature of your issue, providing as much
information as possible so we may efficiently handle your request.
Also please note that when you type in the message details the system automatically searches our knowledge
base to see if there is any documented knowledge base entries that fit your question.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Knowledge Base
This link allows you to view the extensive WiredTree knowledgebase for solutions to your current support issues.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Billing
Overview
The Billing section provides total control over your account's invoices, new server purchases and account
information. You can also add in subuser accounts for secondary access to the customer portal. This provides
access to the WiredTree support and server controls without the ability to view or edit your billing information.
Secondary contacts can also be added on to your account for faster support from 3rd parties that have
permission to interact with WiredTree staff on your behalf. All actions done within your account through the
customer portal is logged and made viewable by the main account. This allows you to keep track of everything
that is done to your account by the main or subuser accounts.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
View/Pay Invoices
This page allows you to view your current and past invoices. You may pay any outstanding invoices via the client
portal at any time.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Change Payment Methods
This page allows you to update your account’s payment method. We currently accept all major forms of credit
card and PayPal as our preferred method of payment. If you require to pay via Check we can also accept that as
a form of payment as well.
Edit Credit Card Information
This page allows you to update your account with new credit card information.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
PayPal Contacts
If you plan on using PayPal as your method of payment adding your PayPal email address to your account is
needed to ensure that when you send payment it gets auto applied to your account.
Change Account Password
You may update your Grove password at anytime. We advise our clients to keep this password separate from
your server’s root password in order to maintain a higher level of security.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Sub Accounts
Sub-accounts are additional client portal usernames for your account which have full access to the support and
server administration section of the client portal, but do not have access to change any account information,
access any billing information, or add sub-account users.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Account Log
You may view all actions done on your account through the Account Log section. This includes all Sub Account
users as well.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Change Account Info
This page allows you to update your account’s main contact information.
Account Contacts
You may add extra account contacts to your Grove account which will be tagged for priority support. This is
useful if you have more than one email address that you would use to send in support requests.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Purchase a New Server
If you wish to add on additional servers to your account you may do so under the Purchase a New server link.
Only main account users may add on additional service.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Hardware
Overview
The Hardware section allows you to view your server’s configuration, request upgrades, view/change port
speeds, reboot server, and update your server’s root password. Some features such as port speeds and remote
reboot are only for Dedicated Server plans. VPS and Hybrid Dedicated server have these sections disabled.
Server Configurations
Under this section if you have a Dedicated Server you can view what parts are installed in your server. You can
also view network details of your server.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Upgrade a Server
You can view and request available upgrades for your server under this section.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Port Speeds
For Dedicated Server plans only you can request port speed changes to your public and private network
interfaces.
Remote Reboot
Dedicated Server plans can remotely reboot their servers through a web interface using IPMI 2.0 technology. If
you do issue a remote reboot request please allow for plenty of time for the reboot to finish. If it doesn’t
comeback online within 15 minutes please submit a support ticket for assistance.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Update Server Access Info
This section is for updating your server’s root password. Its very important to keep this information up to date for
our support team to quickly access your server. If we don’t have the most current access information on file it will
delay support request and our prevent us from logging into your server if your services go critical in our
monitoring system.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Monitoring
Overview
The monitoring section allows you to customize your server management preferences to fit your needs for each
server you have with Wiredtree. You can change the services that are monitored by our external monitoring
system as well as what response is taken by WiredTree staff if a service is detected as down.
You can also view each one of your server's service status for a quick overview of IMAP, POP3, HTTP, SMTP,
DNS, and Ping services. If you do see a service as failed WiredTree staff has already been made aware of the
issue and is most likely in the process of fixing the issue. Server performance graphs for Apache, Server, and
Disk performance are also available. This is done all through our custom built monitoring system that comes
standard with all WiredTree accounts.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Service Status
The Service Status page allows you to quickly view the status of each one of your server's services on one
page.
Bandwidth
Clicking on the "Bandwidth" link will bring up a list of servers in which you can view the Public, Private and Yearly
Total. Each one of the Public and Private graphs contain Daily, Weekly and Monthly bandwidth totals along with
a current Billing Cycle and Daily Billing Bandwidth summary.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Server Statistics
This page shows the current performance of your server's Apache Processes, CPU, Load Average, Memory,
Swap, Processes, Total Logged in Users and Hard Drive. Clicking on each graph will launch a Daily, Weekly and
Monthly view for each section of Server Performance. This allows you to spot trends in each one of your servers
to help with planning and growth.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
IPMI Metrics
Under this page you may view the various sensor data collected from the IPMI (Intelligent Platform Management
Interface) card. This includes viewing realtime CPU Fan Speed, CPU Temperature and System Voltages. This
feature is for Dedicated Server plans only.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com
Management Preferences
Clicking on the "Management Preferences" link allows you to change each one of your servers Management and
Monitoring Preferences. This allows you to configure what response is taken by WiredTree support staff when
one of the supported services goes down. The options are as follows:
• Restart - Log in to the Server and Restart the Service if it is down.
• Ignore - Do nothing when the service is detected as down
This allows you to preset the support response from WiredTree Support Staff. Most likely you will want to have
WiredTree Support preform a restart on the service, however in some cases a Contact or Ignore is more
appropriate. The current supported services are IMAP, POP, HTTP, SMTP, DNS, PING.
WiredTree
53 W. Jackson Blvd Suite 1734 Chicago, IL 60607
T: +1-312-447-0510
[email protected]
www.wiredtree.com