2015-2016 Annual Report
Transcription
2015-2016 Annual Report
2015-2016 ANNUAL REPORT Pike Place Market Preservation and Development Authority Document Contributors Ben Franz-Knight, Tamra Nisly, Justin Huguet, Sabina Proto, John Turnbull, Emily Crawford, Lillian Sherman, Erica Bates, Steve Nelson, Bob Beckstrom, Zack Cook, David Dickinson, Elsie Janson, Jeff Jarvis, Art Kuniyuki, Jennifer Maietta, Sue Gilbert Mooers, Brady Morrison, Jay Schalow, Randy Stegmeier, Joseph Strong, Andre Zita and all the PDA staff who, through their continued efforts, made these results possible. Table of Contents 2016 STRATEGIC ISSUES Strategic Issues.....................................................Pg 5 MarketFront MarketFront...........................................................Pg 7 Asset management Commercial.........................................................Pg 9 Residential...........................................................Pg 10 Event Rooms & Atrium Kitchen............................Pg 11 Executive Management & Human Resources....................Pg 13 Leadership...........................................................Pg 13 Finance Accounting..........................................................Pg 15 IT............................................................................Pg 15 Programs & Marketing Daystall................................................................Pg 17 Farm.....................................................................Pg 18 Marketing & Communications..........................Pg 20 Operations Capital Projects..................................................Pg 23 Parking.................................................................Pg 23 Facilities...............................................................Pg 24 Maintenance......................................................Pg 25 Security................................................................Pg 25 Market FoundATion Market Foundation.............................................Pg 27 2016 STRATEGIC ISSUES 2015 was a year of significant milestones and record breaking achievements. The following annual report highlights key accomplishments from each of the PDA’s departments and major projects. In a year that included breaking ground on the MarketFront project, to reaching every corner of the globe with a story about cleaning gum, we also took advantage of historically low interest rates; refunding existing debt and issuing PDA guaranteed bonds for the very first time. Our Farm Program engaged in pro-active support for farmers in need who faced flooding and draughts in the same calendar year, and on the Residential front we maintained one of the lowest vacancy rates on record. The overall commercial performance of the Market exceeded projections in all sectors. Seeing the highest visitor traffic ever in 2015, our Maintenance, Facilities, and Security departments met the increased demands, ensuring a safe, clean, and well maintained historic district. In addition to the many great accomplishments in 2015, this report also shares goals and key areas of focus for 2016, making certain we continue to serve the needs of the Pike Place Market community while preparing for opening the MarketFront in 2017. - Ben Franz-Knight, Executive Director 4 STRATEGIC ISSUES Strategic Issues Neighborhood Center • Partnership with Chief Seattle • Victor Steinbrueck Park Coordination Efforts “ONE” Market Integration • MarketFront Plaza Programming Western Ave/Hillclimb Connection • Interim Condition/Contingency Planning MarketFront Budget Planning for 2017 • • • • Staffing Needs Operational Considerations “Greening” Opportunities Financial Planning In October, PDA Executive Director Ben Franz-Knight, Communications and Marketing Director Emily Crawford, and Market Foundation Executive Director Lillian Sherman represented the Market at the National Museum of American History's Food History Weekend in Washington DC. Ben and Emily met with museum curators about future exhibit and continuing partnerships and the team had meetings with WA State senators, representatives and USDA officials. Evening Neighborhood Market Concept Exploring the Role of the Market • Statewide • Nationally • Internationally 5 Marketfront After 40 years of planning, dozens of concepts, and hundreds of public meetings we finally broke ground on the MarketFront project on June 24th, 2015. Construction has progressed steadily, maintaining a disciplined schedule to reach substantial completion by the end of 2016. Major milestones included the erection of the tower crane in September, completion of drilled pier work in December, and completion of shoring in early January. At the end of 2015 excavation was nearly finished and site preparations for the first slab on grade were underway. The MarketFront project represents the fulfillment of the vision established for the Market by the 1973 Urban Renewal Plan and will serve as the literal bridge between Seattle’s vibrant downtown, the future Aquarium expansion, and the central Waterfront. 6 MARKETFRONT MarketFront Accomplishments in 2015 • The current process of design, development, and financing for the PC1N project commenced in 2011 and has followed a process committed to public engagement which included the following meetings: 43 + 101 + 8 + 24 + 6 + 2 PDA Council Meetings PDA Constituency Meetings PDA Council Committee Meetings Briefings of the Market Historic Commission Briefings of the Seattle Council Waterfront Committee Presentations to the Full City Council + 15 + 1 + 3 + 4 + 1 Open House & Community Meetings • • • • • • • Town Hall Meeting Briefings of the Seattle Design Commission Briefings of the Central Waterfront & Oversight Committee Total number of meetings, all of which were open to the public Successful Town Hall meeting in February attended by 50 members of the public Approval of Development Agreement with City of Seattle Major news of Development Agreement vote results in stories by all major local outlets in March Execution of 2nd Amendment with WSDOT securing the balance of $6M in parking mitigation funds Secured A- Rating from S&P along with the successful issuance of $26M in PDA Bonds on May 14, 2015 Groundbreaking June 24, 2015 Pike Up! pledges reach $4M in December 2015 What’s to come in 2016 • • • Briefing of the Washington State LowIncome Housing Finance Committee = 208 Initial slabs for the parking garage will be poured and vertical structure will start to rise up to meet the Desimone Bridge early in the year Low Income Housing Tax Credit Financing and New Market Tax Credit Financing transactions will both close — these represent the last major funding components for the MarketFront Project By fall there is hope that some portion of the new garage could be operational and that substantial completion will be reached by the end of the year 7 ASSET MANAGEMENT 8 ASSET MANAGEMENT Commercial Accomplishments in 2015 • • • • • Ended year with 100% occupancy Commercial retail sales exceeded prior year sales by 8%, comprised of 6% increase in Food Sales; 2% increase in Merchant Sales; 13% Increase in Restaurant Sales Coordinated conservation efforts with the Seattle 2030 Program to gain energy rebates for commercial tenants with new lighting Coordinated restaurant improvements/upgrades at the Athenian, Maximilien, Place Pigalle, Le Pichet, and planning for The Pink Door Signed leases for vacant tenant spaces currently under construction ◦◦ Old Stove Brewery ◦◦ Shug’s Ice Cream Parlor ◦◦ Choukette Bakery • Established comprehensive hood/vent maintenance cleaning program and tracking system What’s to come in 2016 • • • • Complete the leasing for the Marketfront including seeking approval from the PDA Council and MHC, as well as overseeing construction coordination — this will be a major undertaking using a considerable amount of commercial staff resources Open new businesses that are currently under construction Establish first annual high cleaning in January Upgrade and replace tenant directory signage focusing on consistency New restaurants of 2015 unt Co Pi ke’ ry Dough sP it B B Q Ho ne st Bi Jarrbar scuits 9 ASSET MANAGEMENT Residential Accomplishments in 2015 • • • • • • • Improved turnover times for vacancies — last quarter’s occupancy rate was 98% Discontinued paper billing in April 2015 Adopted new house rules to improve cleanliness and safety for residents Made upgrades to residential common areas Improved pre-REAC inspection protocols and sent staff to REAC inspection training Improved communication and coordination with PDA Maintenance Department leading to HUD Inspection scores of 93b in Stewart House and 99c at Market House Continued excellent record on performance and accounting audits What’s to come in 2016 • • • • • Prepare for MarketFront lease-up Continue to find creative ways of providing supportive assistance to our tenants Improve compliance system to better adapt to changes to City, State, and HUD regulations Develop better plans for unit upgrades on regular maintenance cycles, especially for long term tenants Continue to seek better internet options for residential service Meet Kelly Trupp, NeighborCare RN/Outreach Nurse at Pike Place Market. A new service in 2015, Kelly provides on-site and in-home nursing care to Market residents in the Stewart House, an elderly property of 100% HUD subsidized units. The range of free health services range from routine blood pressure and glucose checks to health education and community resource information and referrals. 10 ASSET MANAGEMENT Event Rooms & Pike Place Market Atrium Kitchen Accomplishments in 2015 • • • • • • Continued to successfully program Economy Building spaces for multi-functional use 1,500 room reservations in first 10 months of 2015, approximately 500 of which were revenue producing events, with the balance used for PDA, Market Foundation, and Community meetings/events Estimate to exceed 2015 budget projections by 37% Established a strong core of repeat users, including local businesses, chefs, culinary instructors, and PDA Daystall Kitchen rentals for value-added products Created a robust program of culinary events in the Atrium space including cooking classes/ demonstrations, food/wine tasting events, team building activities, and pop-up dining experiences Improved visibility of public Kitchen events with new monthly events calendar, e-newsletter, and Facebook page What’s to come in 2016 ra t in nt gi he A trium Kitchen ar riv Daffod e p Pre ping for family coo kie de co • Maintain a strong roster of revenue-producing events • Continue to build a strong core of repeat users • Outreach to local downtown community for evening rental of upstairs spaces il D ay 2 01 Set and ready for we 5 11 ng ddi gu ts es to EXECUTIVE 12 EXECUTIVE Human Resources & Office Administration Accomplishments in 2015 • • • • • • • Recruited staff positions for various departments Conducted annual performance reviews Organized multiple staff trainings for staff members Hosted annual flu shot clinic Maintained high level retention rate Negotiated cost effective benefits plan Maintained positive union relationships What’s to come in 2016 • • • • • Continue to comply with Seattle $15 wage requirement Explore health and wellness staff promotions Implement new performance management system Begin Union negotiations Oversee and schedule annual staff training programs Leadership Accomplishments in 2015 • Oversaw daily operations of the Pike Place Market • Ensured inter-departmental coordination related to key operational issues and projects • Conducted analysis and review of Strategic Issues to support PDA Council deliberations and decision making • Engaged in review, planning, and budgeting for 2016 and began preparations for organizational growth to open the new MarketFront in 2017 • Ensured clear communication through all levels of PDA management and operations • Managed and coordinated major events and activities including visits from the President of Ireland, the RAW Power Concert, major capital projects, and large tenant improvements • Led delegations to Olympia and Washington DC to secure support and funding for Pike Place Market projects and programs What’s to come in 2016 • • PDA Leadership team will focus on maintaining a high level of performance for existing programs, ensuring successful execution of new initiatives like the Night Market and prepare budgets, operation plans, and staffing for opening the new MarketFront in 2017 Continue to track and engage in all key issues related to the Market and that have potential to impact Market operations including downtown safety, Waterfront planning, Center City Streetcar, and adjacent neighborhood development 13 FINANCE 14 Accounting FINANCE Accomplishments in 2015 t Ob • Continue with all the work above • Create 2017 budget for MarketFront A- P What’s to come in 2016 S& • Secured Key Components of MarketFront Financing: ◦◦ Seattle City Council unanimously approved, and Mayor Murray signed, the Development Agreement with the City of Seattle which provides $34M of funding for the MarketFront Construction ◦◦ Secured $6M grant from WASDT which is designated to be used for MarketFront Construction ◦◦ Awarded $1.3M in State grants ◦◦ Obtained A- grading from S&P and issued Series A and Series B PDA Guaranteed bonds totaling $24M which provided remaining funding to commence MarketFront construction and refunded existing date at historically low interest rates ◦◦ Selected US Bank as Low Income Housing Tax Credit (LIHTC) Investor for the Housing Component; due diligence from the investor is in process ◦◦ Awarded $1.45M in funding for development of the Housing portion of MarketFront from City of Seattle Office of Housing and King County Housing ◦◦ Secured the NMTC financing with an allocation of $10M in New Markets Tax Credits from Morgan Stanley (investor) and LISC (CDE) — another NMTC financing is - grading possible with US Bank for the next year fro d A e m n ◦◦ Market Foundation secured pledges of $4.1M from the ai Pike Up! capital campaign as of December 31, 2015 IT Accomplishments in 2015 • • • • • Access Control Systems (FOBs) upgraded to current software and firmware versions to allow continued expansion for MarketFront project Developed and implemented software program to email statements to Commercial tenants, Daystall/ Craft/Farm vendors, and PDA garage monthly parkers PDA server capacity and software version upgrades to meet current and future demands Expansion of Security control room to provide live monitoring of the 60 current security cameras in addition to future cameras for MarketFront project Developed and implemented software program to manage membership, deliveries, purchases, and payments related to the CSA Farm Program What’s to come in 2016 • Upgrade the PDA long distance network links from the current 100Mb fiber cables to multiple 1Gb fiber cables • Create intranet web programs to replace current internal PDA paper forms to facilitate more efficient workflows, auditing, and accuracy 15 Programs & Marketing 16 iatio n Breakfas t PROGRAMS & MARKETING 2015 D ays ta ll p Ap re c Daystall Accomplishments in 2015 • • • • • • • • 19 new permit holders screened in with active participation of screening committee Held six educational events reaching 68 permit holders Extensive community outreach to minimize disruption related to MarketFront construction Explored concept of artisan demonstration studio & related grant possibilities 60,000 “Pike Place Market Handmade Locally” stickers produced Overhead temporary signage messaging developed in collaboration with tenants Developed standard display grids for Outside Slabs increasing safety & ease of set-up Provided support for Craft Community grassroots event “Behind the Table” What’s to come in 2016 • • • • • • Planning for Arts & Craft Programming in Plaza Canopy Commence dialog regarding PDA-City of Seattle Daystall (Hildt-Licata) Agreement renewal in 2017 and how to incorporate new selling spaces on MarketFront with other expected uses Continuing support for the Behind the Table event Focus recruitment on bring the region’s best and brightest arts and craft producers to Pike Place in anticipation of added MarketFront capacity Establish monthly “Advancing Craft Forum” exploring ways to elevate awareness, stature, and viability of artists and craftspeople in the Market Continue efforts to provide increase use of daystalls by craft vendors while balancing demand to provide reliable access to space for new vendors pr Ap 17 eciat ion Breakfast Sel fie s unded Fa rm Tr u PROGRAMS & MARKETING Br a n rant-f ck d n g ew Farm Accomplishments in 2015 Farmers Markets • • • • • • • • • 20% increase in sales at Pike Place Street Market (Fri/Sat/Sun) and 5 Pike Place Express Markets with revenue peaking over a million dollars for the first time ever for a total of $1,141,449 Acquired new Farm Program support vehicle with USDA grant funds (used to support Express Markets and deliver CSA shares) Added five additional dry storage spaces Added five new farmers Went on 31 farm visits Helped five farmers apply for Natural Resource Conservation Service High Tunnel Grant Program Held three in-house marketing workshops in partnership with Seattle Tilth Established Young Farmer Brain Trust Established partnership with King County Recycled Waste Water Program to provide emergency irrigation options to farmers during times of drought Farm to Go • Partnered with King County Healthy Incentives pilot program distributing 149 CSA shares throughout Seattle, 50 of which went to low income families, resulting in $15,728 in additional sales to Market farmers • First Fall Harvest Box distributed to 50 Seattle residents resulting in $1,734 in additional sales to Market farmers • A total of 2,236 Farm to Go Bags were distributed in Seattle • The Farm-to-Go CSA program resulted in $33,854 additional sales to PPM farmers 87 bags per week average 149 bags per week average Farm to Go CSA Shares 2014 2015 18 PROGRAMS & MARKETING Food Access • • • • • Started monthly summer Family Fun days to increase participation in low income coupon program and WIC check program successfully Received the “Resource Impact Award” from Sustainable Seattle for the low income CSA bag Distributed $8,212 in Fresh Bucks (SNAP matching) dollars Hosted 45 cooking classes and 12 market meals 14,117 lbs. of food donated to Downtown Foodbank from PPM farmers and CSA overflow What’s to come in 2016 • Establish weekday evening farmers market on Pike Place to increase downtown residents’ access to healthy produce, as well as increase farmer sales of fresh and raw foods • Continue to develop and expand weekly express market program focusing on an earlier start of the season • Increase diversity of products, attendance by farmers, and average revenue per express market • Leverage King County Healthy Incentives program to expand Farm to Go to 250 bags per week (40% increase over 2015) • Apply for Farm Service Agency grant with Seattle Tilth in order to provide record keeping and financial literacy workshops for up to 15 Pike Place farmers Ex pr e a ss M rkets 19 PROGRAMS & MARKETING Marketing & Communications Accomplishments in 2015 Community Relations • • On-going communication with Market tenants, including production and distribution of tenant newsletters, Market Insider, and Residential Insider Assisted Residential Team in producing a tri-fold brochure highlighting current and future residential properties for prospective tenants • • • • • • Hosted more than 100 classes for the first time, serving approximately 2,300 students Reached 46% of all Seattle Public Schools’ elementary or K-8 schools Summer programming included “Let’s Get Cookin’” partnership with the City of Seattle, School’s Out Washington, and Seattle Tilth Partnered with the Pike Market Food Bank to encourage teachers to have classes donate food, almost 4,700 lbs. of food went to the Food Bank’s clients Partnered with Beecher’s Pure Food Kids Foundation and the Seattle Times Newspapers in Education program with an article appearing in the latter’s agriculture edition in April Sixteen volunteers donated 620 hours of their time for the Education Program Education & Outreach Public Relations • Worked closely with Bon Appétit on a feature of Market and specific businesses • PR efforts mitigated potential negative news coverage around parking and traffic on Pike Place Marketing • • • • • • • • • • • • Over 35 commercial film productions were coordinated in the Market by communications staff and dozens of productions were coordinated by staff for local broadcast stations and producers working directly with tenants Assisted Atrium Kitchen in creating logo and branding materials Worked with graphic designers to create wrap for the new Farm Truck and design for tote bags Continued annual “Adventures in Local” Campaign with successful radio, digital, and billboard ads throughout Seattle Showcased crafts market and four crafters in KOMO4’s magazine style show, Seattle Refined Created 30-second “Market Explorer” promo video which ran in November and December Created “Sasquatch Saturdays” in December to provide additional activities and entertainment in the Economy Building Atrium Continued protection of the Market’s trademarks, including licensing uses and responding to unauthorized uses One settlement resulted in a television advertising campaign for the Market valued at $12,800 that was produced by and shown on KIRO-TV on the Market’s behalf Migrated pikeplacemarket.org to new open-source server Created new monthly event calendar and easier submit-your-event form for Market tenants Grew Instagram followers from zero to more than 10,000 individuals and Facebook to 250,000 followers 20 Ma rke tF ro nt Gr oun dbrea king Cerem on Daf y in y il D Ma fod ay Po we r fto roo e Lights p con cert in Aug ust Ce nte r Ra w Arcad at t le ra i ses fund s for KEXP’s om new h ei e nS M S tud e nt e nsembles fill the Atr ium w ith fe s tive music 21 ag n th ic i e Market bigger t ha ne ve r! Operations 22 OPERATIONS Capital Projects Accomplishments in 2015 • Performed over 25 Projects valued at $1.5M • Completed Highlights: ◦◦ Western Ave. Window Project completed ◦◦ Complete restoration of LaSalle west windows and façade ◦◦ Fairley Elevator modernization ◦◦ Replacement of roofs over Lowell’s, Pike Place Fish & Fairley Elevator Penthouse ◦◦ Restoration of Skybridge metal stair’s ◦◦ Installation of additional craft storage lockers in Soames/Dunn basement ◦◦ Restoration of Economy storefronts & windows ◦◦ Refinished all floors in Lower Levels, upper Economy, and Soames/Dunn ◦◦ Extended exhaust system to roof for the Leland trash room & trash chute ◦◦ PC1-S Garage entrance reconfiguration ◦◦ Repainted Heritage House exterior What’s to come in 2016 • Engage SDOT to assist with bolstering Post Alley • Removal of Skybridge • Preparations for onboarding the MarketFront Building Parking Accomplishments in 2015 • Managed much higher car volume than has ever been documented entering the garage during all months of 2015 • Restriped the parking spaces for PC1-S upper level to accomodate parking for larger trucks and vans What’s to come in 2016 • Planning and preparation for bringing the new MarketFront garage online at start of 2017 23 OPERATIONS Facilities Accomplishments in 2015 • Finished the conversion of all common area lighting on the west side of the Market from CFL to LED lighting • Recycled: ◦◦ 224 tons of cardboard ◦◦ 5000 cubic yards of mixed recycling ◦◦ 3000 cubic yards of compostables ◦◦ 305 tons of fish ice diverted from the garbage to the fish ice melting tank • Disposed of: ◦◦ 2,400 tons of non-recyclable garbage • Maintained previous record of 10,000 gallons of cooking oil recycled, reducing greenhouse emissions by 145,000 lbs. What’s to come in 2016 • Planning and preparations for the opening of the new MarketFront building in early 2017 • LED Lighting conversion project for the east side of the Market has been started and will be completed in 2016 2,810 miles of to ile t paper us e d in 2 0 1 5. En oug ht os t r e t ch from S t ea tle t o Ga stoni a ,N or th 24 C a ro l i n a! OPERATIONS Maintenance Accomplishments in 2015 • • • • • • • • • Completed Lockout/Tagout training class Repaired shared side sewer on Pine Street by lining pipe Contracted with engineers to add additional ClimaCool Heat Pumps in Fairley building Purchased line painting machine and restriped parking stall lines Replaced Stewart House freight elevator hydraulic valve Coordinated engineering and construction of roof stage for Raw Power concert Upgraded exhaust system for the trash chute and loading dock Repaired and refinished trash chute and recycle area on the 6th floor of the Fairley building Achieved 0% Vacancy with the Residential Department bringing all vacant residential units online What’s to come in 2016 • Install additional ClimaCool Heat Pumps in Fairley builidng • Complete Backflow certification training • Complete Lockout/Tagout procedure manual including the labeling of all major machinery and equipment Security Accomplishments in 2015 • • • • • • • Presented 90-minute training course in “Techniques of Verbal De-escalation” to all Security personnel, as well as Food Bank staff members All Security personnel received Defensive Tactics training/certification from SPD trainers Participated in tabletop exercise with the King County Emergency Planning Institute Conducted tour of the Market for the City of Seattle Office of Emergency Management staff Provided security details for the President of Ireland, Senator Patty Murray, Ken Griffey Jr., the Wheel of Fortune cast, and other numerous dignitaries and celebrities Provided security planning for major Market events including Arcade Lights, Sunset Supper, Pike Up! Grounbreaking Parade and Ceremony, and the open-air Raw Power concert Hosted: ◦◦ Quarterly meetings of the Public Safety Coalition for Downtown Seattle ◦◦ Market community meeting with members of the SPD’s West Precinct Crime Prevention Team ◦◦ City of Seattle retreat with SPD for their command staff and the heads of other City Departments What’s to come in 2016 • • • • Continue to participate in the Public Safety Coalition for Downtown Seattle Work with the Commercial Department to provide anti-theft info and training to commercial tenants Continue to enhance active security monitoring of the Market Incorporate Crime Prevention Through Environmental Design (CPTED) principles for the new MarketFront 25 MArket Foundation 26 MARKET FOUNDATION The Market Foundation’s vision is to connect the diverse community of people who care for and rely upon the Market. They strive to build a vital and thriving neighborhood within and around this city’s treasure. They continue to grow our community’s future through the $9m Pike Up! campaign to build the new MarketFront with a goal to complete the campaign by the end of 2016. The MarketFront will include a new Neighborhood Center that will help grow our ability to provide expanded social services to our community. In 2016, development of both the facility and the programming that will occur in the center will take place. Through their annual grantmaking program they provide a support lifeline to Market community members and aspire to raise and distribute $1M in funds over the next year. 27 2015 GUM WALL MANIA! In November, the Gum Wall received a complete scrub down for the first time in 20 years. The PDA’s decision to clean Post Alley came after a busy summer and an over-abundance of gum that had spread well beyond the Gum Wall’s original location. Simply put, it was time for a cleaning! gum up to 7 i nc he st h TOTAL POUNDS OF GUM CLEANED OFF POST ALLEY 130 HOURS OF STEAM-WASHING, SCRAPING & CLEANING 94 5-GALLON BUCKETS FILLED WITH GUM Prior to cleaning ,P DA ! ick st fm af ed sur ea 2,350 PRESS COVERAGE RESULTED IN 10.8 billion MEDIA IMPRESSIONS 5.4 billion GLOBAL CIRCULATION INCLUDING NEW YORK TIMES, ASSOCIATED PRESS, TIME, LA TIMES, SEATTLE TIMES & CNN ONLINE The Gum Wall Snap! Contest resulted in 2,325 photo entries, gained 3,413 new Facebook fans, and more than 260,000 views of the contest page. Right: Contest winner Rayana White