red roof inn memorandum - Red Roof Inn RediStay Portal

RED ROOF INN MEMORANDUM
TO:
Inn Management
DATE:
12/02/14
FROM:
Loyalty Marketing, Brenda Eddy
DUE DATE:
12/02/14
SUBJECT:
PAPERLESS FREE NIGHT CERTIFICATES
The final phase of development making our RediCard Loyalty Certificates totally paperless will
be deployed December 2.
With this upgrade:
• Our loyal RediCard members will now be able to view the status of their Loyalty
Certificates on their account online.
• Members will be able to book their Loyalty Certificate reservations directly online or
directly with a property. Of course, they may continue to book through the contact center
as well, but it is no longer required.
• The member will not be required to have a printed copy of the certificate at check in.
The certificate information will be included in the reservation information.
o As of January 31, 2015, we will no longer mail loyalty certificates.
o Members who do not have access to their account online may continue to
contact the RediCard Member Services to inquire about certificate status or may
inquire at the front desk upon check in.
• The member may inquire about available Loyalty Certificates upon check in and use any
available for that reservation.
o Best practice is to offer to check for any available certificates for the guest.
See following pages for procedures to check in RediCard members
with Paperless Loyalty Certificates
To Check-In Reservation Made With Free Night Cert
1. Access reservation from Today’s arrivals list.
• There are a few areas to take note of as they have changed:
1. Rate – this field no longer displays the rate as it is located in the Rate Information
pane.
2. Rate Information pane:
a. The rate for the Loyalty Certificate will now display zero – as this a behind the
scenes posting that the guest is not financially responsible for.
b. If additional nights are booked, the rates will be displayed in this pane.
2. Assign room (if not already assigned).
3. Change the GTD to the payment method guest provides at time of check in.
4. Click F4 to change the status to In-House.
5. Click F12 to save the check in.
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Note – the folio will display the Loyalty Certificate posting:
Multi Night Certificates:
For guests staying more than one night, the LC will post at check in on the first night and then
will post automatically each additional night during the audit process.
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Check-In Free Night Guest – Did Not Indicate Free Night at Time of
Booking
1. Access the reservation, the Member Information window will display as usual. Click close to
acknowledge and the reservation screen will appear:
•
Note the Rate Plan is set to BAR and the actual rate is currently $62.99, as shown in the
Rate Information pane.
2. In the GTD/Payment Information area – click the certificate icon:
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3. The Loyalty Certificates window will display the member’s certificates:
a. In the field “Select the # of Certificates to Use:”, click the drop down arrow to select
the number.
i. The system will not allow for selecting more certificates than what is
available.
ii. The system will not select a certificate that is showing a status of Used.
4. Once you select the number of certificates, the screen will update:
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5. Click OK to accept.
b. The reservation screen will update to reflect RC as the rate plan (as seen in the Rate
Information pane)
6. Continue check-in process as normal.
Walk In Reservation Using Free Night Certificate
1. Click F6 to start the reservation/check in process.
2. The Account Wizard screen will display with a new field called RC#:
3. In the RC# field, either key the guest RediCard number or if the number is not available,
click the magnifying glass to locate member.
a. If the guest provides the number, the following screen will appear:
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If this is the correct guest, double click on the name. The Loyalty Certificates window will
display:
Select the number of certificates the guest is wanting to use for the stay and click OK.
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Fill in the market field and click Finish.
The reservation screen will display:
Complete check in.
b. If the guest does not know the number, click the magnifying glass and the following
screen will display:
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Key in guest first name and last name and click Search. The system will return a list of like
names:
Double click on the correct guest name
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Select the number of certificates the guest is wanting to use for the stay and click OK.
Fill in the market field and click Finish.
The reservation screen will display:
Complete check in.
No Shows Guaranteed By Free Night Certificates
•
Should a free night certificate reservation No Show:
o Redeem the certificate; do not charge the credit card
o The property will be paid for the certificate; no longer risking charge backs from
credit cards.
o The certificate will change to “used” status and will not be available for future
use.
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