Asociación Chilena de Seguridad (ACHS)

Case Study
Asociación Chilena de Seguridad (ACHS)
Introduction
Asociación Chilena de Seguridad (ACHS) is a mutual insurance
administrator of the Social Security Corporation Risks of Accidents
and Occupational Diseases in Santiago, Chile. The organization
focuses on the prevention and care of claims covered by insurance.
ACHS is responsible for an extensive network of hospitals, clinics
and care centers, including the Hospital del Trabajador de Santiago
( Wo r k e r s ’ H o s p i t a l ) . A C H S n e e d e d a s o l u t i o n t o i m p ro v e
communication and reduce costs throughout the organization.
Challenges
Maintaining uninterrupted communications between the
Customer
administrative offices, hospitals and clinics of the Asociación Chilena
• Asociación Chilena de Seguridad (ACHS)
de Seguridad (ACHS) is essential to delivering the service levels
Industry
required by its member companies. With more than 1,000 employees
• Mutual insurance administrator
w o r k i n g f ro m l o c a t i o n s t h ro u g h o u t t h e c o u n t r y, a u n i f i e d
Challenges
• Inefficient and fragmented communications network
• Geographically widespread locations
• Maintaining quality service through migration
Solution
• NEC UNIVERGE Unified Communication Platform: UNIVERGE
SV8500/SV8300/NEAX 200IPS
• NEC UNIVERGE SP30 Multimedia IP Softphone
• Centralized communication platform management
• Flexible, scalable network
Results
• Improved communications efficiency
• Simplified network management
• Improved worker productivity
• Reduced costs
• Improved network efficiency
• Feature transparency
• Optimized services to customers
communication platform was required to improve productivity and
maintain quality of service.
The Hospital del Trabajador de Santiago (Workers’ Hospital) needed
to update its telephone system, and integrate numerous contact
channels onto one voice network. A single voice network between
branch offices and care facilities would better connect the
geographically widespread locations, simplify communication, and
improve efficiency. They needed a communications solution that
would improve the productivity of doctors, nurses, and clinical and
administrative support.
Although a unified communication platform was required by the
ACHS, management was concerned about maintaining uninterrupted
claims and patient service levels during the deployment. For more
than 15 years, ACHS has been turning to NEC for its technology
needs, and this time was no different.
http://www.nec.com/
Asociación Chilena de Seguridad (ACHS)
server infrastructure is simple to operate and maintain, and system
Solution
management such as installing switches can be handled remotely
After evaluating providers for nearly one year, ACHS chose NEC for
from any computer.
its stability, leading communication technology solutions, and
positive results. NEC deployed its UNIVERGE IP architecture to
integrate the voice and data networks at ACHS, and centralize
Results
communications. This fully integrated IP communications network
After six months migrating to the new NEC UNIVERGE IP
built on the NEC UNIVERGE Communications Platform is divided into
architecture, ACHS now enjoys better performance and lower costs
multiple branches nationwide.
through unified voice and data communications. Upgrading to the
“ACHS views NEC as a true partner in solving our technology
UNIVERGE SV8500 IP server enabled the ACHS to utilize NEC SP30
challenges,” said Italo Encalada, Account Manager, NEC Chile. “After
softphones , which are versatile, multimedia IP phones that connect
meeting with NEC to discuss our IT needs, it was clear that NEC’s
to computers via a USB hub to deliver high quality voice.
unified communications and value-added solutions would meet our
NEC’s UNIVERGE SP30 softphone provides employees with a
current requirements, as well as future technology demands.”
versatile, converged communications tool that offers an impressive
The NEC UNIVERGE Communications Platform includes the
array of high quality video, audio, voice and text features. It can be
UNIVERGE SV8500 and SV8300 IP communications servers, NEAX
used as a primary desktop telephone, a supplemental desktop
2000 IPS, and UNIVERGE SP30 Multimedia IP Softphone. The two
telephone, or a remote/telecommuting device.
central communications sites support thirty regional communications
With the mobility function of the new UNIVERGE SP30 softphone,
sites that connect Santiago and surrounding regions. This reliable,
worker productivity has improved significantly. ACHS is also realizing
integrated communications platform provides a flexible, scalable
cost savings from connecting domestic calls without a carrier.
solution that helps to lower ACHS’s costs.
Installing the UNIVERGE SV Series IP servers has simplified network
“NEC offers the peace of mind, trust and constant support that ACHS
management. Unified voice and data communications systems have
requires,” said Francisco Aguila Casanueva, Chief Contact Center
increased capacity, which has resulted in fewer system failures, less
HTS, ACHS. "We chose NEC because of its history with ACHS of
planned or unplanned downtime, and minimal data loss.
delivering quality results, its stability as a company, and the strength
Even when a devastating earthquake hit Conception, the network and
of the solutions.”
service continued uninterrupted and other hospitals in the region
Ease of management and feature transparency are among the many
were able to communicate with the Hospital del Trabajador de
benefits of the IP network that NEC implemented at ACHS. The virtual
Santiago to coordinate relief.
“With the help of NEC’s unified communications solutions, ACHS was
able to deploy a voice network between branches and improve the
connectivity of its geographically diverse locations,” said Casanueva.
“We valued NEC’s commitment to implement our projects within the
agreed upon timeframe.”
ACHS intends to continue expanding their IP network to connect new
regions, and will pursue the vision of full convergence of all voice and
data channels.
About
Asociación Chilena de Seguridad (ACHS) is a mutual insurance
administrator of the Social Security Corporation Risks of Accidents
and Occupational Diseases in Santiago, Chile. With nearly 40,000
member companies representing more than 1.6 million workers
throughout the country, the organization focuses on the prevention
and care of claims covered by insurance. ACHS is responsible for an
extensive network of hospitals, clinics and care centers, including the
Hospital del Trabajador de Santiago (Workers’ Hospital). ACHS has
been providing the highest standard of care and service to its
members for more than 50 years.
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