The Solution - Grafton Merchanting GB

SUPPLY CHAIN SOLUTIONS
HELPING YOU TO DELIVER EXCELLENCE IN CONSTRUCTION
www.supplychainsolutionsuk.com
Introduction
Grafton Merchanting GB
As the third largest builders merchant in the UK with over 400 branches, Grafton Merchanting GB Ltd (GMGB) is
an established and well-respected organisation that specialises in the supply of building materials. It has a
dedicated team for Supply Chain Solutions whose clients or partners are housing associations, local authorities,
construction companies, facilities and utilities companies and government bodies in the defence, health and
education sectors.
GMGB brings together Grafton Group’s merchanting operations within the UK. It includes Buildbase, Plumbase,
Hirebase, Civils & Lintels, Jackson Building Centres, Hendricks Lovell, PDM, L&G Forest Products, Acorn
Insulation & Drywall, Keelsupply Drywall & Insulation, Southern Drywall & Insulation, Corgi Direct and Secon
Solar. Other Grafton companies that are part of Supply Chain Solutions include Macnaughton Blair, Lloyd
Worrall and CPI Mortars.
ISO 9001 Quality Assurance
All Grafton Merchanting GB national Buildbase partnering services, Jackson Building Centres, Keelsupply
Drywall & Insulation, Acorn Insulation & Drywall, Southern Drywall & Insulation, L&G Forest Products, Hendricks
Lovell are all ISO 9001 accredited.
Kevin Middleton
Managing Director
Grafton Merchanting GB Ltd
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• Builders Merchanting
• Plumbers Merchanting
• Manufacturing
• DIY Retailing
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Through Supply Chain Solutions, Grafton’s aim is to build long-term, mutually
beneficial relationships with its partners.
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By combining the strengths of these market-leading brands, GMGB is able to offer a
seamless interface to all these businesses at group procurement level, giving a
complete materials solution for partnering customers.
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Acorn Insulation & Drywall
Buildbase
Civils & Lintels
Classic Hardware
Corgi Direct
CPI Euromix
Hendricks Lovell
Hirebase
Jackson Building Centres
Keelsupply Drywall & Insulation
L&G Forest Products
Lloyd Worrall
Macnaughton Blair
PDM
Plumbase
Plumbline
Secon Solar
Shoreheat
Southern Drywall & Insulation
Contents
Introduction
4 Building Materials Solutions
5 Merchant Sectors
6 Grafton Group Supply Chain Solution Brands
Working Together
8 Your Material Supply Solutions in Safe Hands
9 Social Housing / Weaver Vale Housing Trust stores
10 Procurement for Housing / Buying Solutions
11 Contractors
12 National Housebuilders
Our Service
13 Dedicated Service Options / Pensions
14 On-Site Stores / Dedicated Trade Counter
15 E-trading/Purchase Cards
Grafton Procurement ID Card
16 Mobile & Web Based Solutions
Corporate Social Responsibility
18 Sustainability
19 FSC and PEFC Timber
20 Environmental
21 Waste/Carbon Reduction Commitment/Packaging
22 Social
23 Economic
Supply chain solutions
3
Building Materials Solutions
“Buildbase takes the burden out of
the daily ordering of materials with multiple
suppliers, particularly as we have moved many of
our third party suppliers to Buildbase as they
manage the order requests on our behalf to a core
list arrangement.”
Leading UK Brands
Grafton Group plc made its first plumbers merchanting acquisition in the UK in 1988, its first mortar plant acquisition in 1995
and its first builders merchanting acquisition in 1996. Since then the group has grown through acquisition and organic
development to become one of the largest merchanting operations in the industry and the leading mortar manufacturer. The
group’s turnover in 2010 exceeded €2.00bn
The group has developed over a number of years and occupies a strong national market position in builders and plumbers
merchanting in the UK. The group’s portfolio of business incorporates a number of market-leading brands in each business sector.
Working Together
We will help our public sector clients meet the government’s improved efficiency targets and ensure that they enjoy the benefits of
partnering through our Supply Chain Solutions.
Stores Solutions
Solution 1
Solution 2
Dedicated Stores
off GMGB Site
Dedicated Stores
on GMGB Site
Solution 3
Solution 4
Solution 5
Dedicated Trade
Counter within
GMGB Site
Managed Via
Existing Depot
Supply to Customer
Store Only
OJEU Frameworks
4
www.supplychainsolutionsuk.com
Builders
Merchants
Plumbing &
Heating
Specialist
Merchanting
Heating Spares
Hire
Drywall & Insulation
Mortars & Renders
Supply chain solutions
5
Builders Merchants
Buildbase The group’s leading UK builders merchants brand, with over
145 branches. Buildbase supply building products, plumbing & heating
and kitchens & bathrooms. Buildbase has been named ‘Best National
Builders Merchant’ on five occasions.
Jackson Building Centres is a regional chain of builders merchants
serving the building trade in East Midlands, Leeds and York from 29
branches. Jackson Building Centres supply building materials,
plumbing & heating and are renowned for their superb kitchen
& bathroom showrooms.
Hendricks Lovell is a heavyside builders merchant supplying
construction companies within London and the home counties.
Specialist brands include Brickline, Drainline and Timberline.
Macnaughton Blair is the leading builders merchant trading in
Northern Ireland with 15 branches. Other brands include MB
Architectural, MB Hire,Watershed Bathrooms and Houtman Scaffolding.
Plumbing & Heating
Heating Spares
Plumbase, the group’s national plumbing and heating merchant has
close to 200 branches and was named “Best plumbing and heating
merchant” (Environmental Focus) 2010.
Trading as Plumbline in Scotland, Plumbase incorporates Time &
Temperature the boiler spares specialist as well as Reflections bathroom
and kitchen showrooms.
Shoreheat is a leading stockist of heating spare parts, controls and
service engineers supplies. The product range covers oil, gas and solid
fuel in the domestic and commercial markets.
Time & Temperature The Time & Temperature brand offers a network
of over 60 specialist trade counters stocking comprehensive ranges of
heating appliance spares, controls and service engineers consumables for
same day or next day availability.
Hire
Hirebase is a specialist plant and equipment hire operation with 75
branches located at Buildbase and Jackson Building Centres.
Specialist Merchanting
Civils & Lintels has 17 branches and is a specialist national supplier of
civils, lintels and associated products to civil engineers, ground workers,
construction companies and housebuilders.
PDM is a leading supplier of above and below ground drainage,
pressure pipeline products and civil engineering materials, with eight
branches in Scotland.
L&G Forest Products is a specialist timber and plywood importer
and merchant.
Lloyd Worrall is the leading national supplier of architectural
ironmongery to the construction industry in the UK.
Classic Hardware is an award-winning supplier of architectural
ironmongery to national house-builders and contracting companies
throughout the UK.
Secon Solar is the largest dedicated solar thermal distributor in the UK
and stocks all the ancillaries that an installer would need.
CORGIdirect is a multi-channel business that provides professional trades
people with everything from books, forms and labels to vehicle signage,
work wear, testing equipment, tools and accessories. Its product range
covers the gas, plumbing, electrical, renewable energy and training
sectors. Customers are able to view and purchase products through a
monthly catalogue or online at www.corgi-direct.com.
Drywall & Insulation
Acorn Insulation is a distributor of insulation and drywall products
including building components to housebuilders and the construction
industry, principally in the south of England, Midlands and home counties.
Keelsupply distributes dry lining and insulation products throughout
the north.
SDI distributes drywall and insulation products in the south west
and M5 corridor.
Mortars & Renders
6
CPI Euromix is the leading name in dry mortar in the UK specialising
in mortar, masonry mortars, renders, screeds and mortar application
equipment.
Working Together
Grafton is committed to best practice in all trading areas. As a supply chain
partner we work closely with our customers from the outset to understand their
objectives and devise a solution tailored to their needs.
We will help our public sector clients meet the government’s improved
efficiency targets and ensure that they enjoy the benefits of partnering through
our Supply Chain Solutions.
With Grafton, the supply chain process involves individuals who specialise in
this area. We establish key performance indicators (KPIs) that are simple,
clearly defined and easily measured. Constant review helps identify strengths
and weakness and provides a platform for continuous improvement.
We have chosen those suppliers whose level of customer service matches our
own. Our combined strengths ensure quality products, services and a high level
of expertise from all members of the procurement team.
Grafton advocates that, central to a successful partnership, are a
thorough understanding of each other’s business, structured account
management, good communication and an open and honest approach to the
working relationship.
Partnering with GMGB will reduce expenditure and timescales while increasing
customer satisfaction and service quality.
Social Housing
Housebuilders
Contractors
MOD
Health
Education
Supply chain solutions
7
Your Material
Supply Solutions
in Safe Hands
NORTH WEST LEICESTERSHIRE DISTRICT COUNCIL
PARKWAY GREEN HOUSING TRUST
SOUTHWAY HOUSING TRUST
BERNESLAI HOMES
SOUTH HOLLAND DISTRICT COUNCIL
STOCKPORT METROPOLITAN BOROUGH COUNCIL
NOTTINGHAM CITY HOMES
Whatever your requirements you can be assured that with Grafton, you
are using one of the leading material suppliers to social housing providers
and the wider public sector across the UK.
Grafton works with public sector, social housing providers and contractors
from all over the UK, providing unique material supply solutions to meet
each organisation’s individual needs.
Stella Williams of Chester and District Housing said: “We chose Buildbase
as our materials partner because they provide a good range of quality
products at competitive prices. Their reliability and flexibility to work with
our requirements and their customer service is excellent. The partnership
between CDHT and Buildbase works fantastically well and has resulted in
a lean and effective supply chain delivering both cashable and nontangible efficiencies.”
ACIS GROUP
SOUTH KESTEVEN DISTRICT COUNCIL
TOR HOMES
Grafton’s solutions have been tried and tested by over 60 housing
associations and public sectors bodies and have been proven to improve
efficiency and costs. Weaver Vale commented: “We will save over £190k
in operational efficiencies”.
NEWPORT CITY HOMES
WILLOW PARK HOUSING TRUST
LONDON FIRE BRIGADE
WESTLEA HOUSING
WORCESTER COMMUNITY HOUSING
SCOTTISH PRISON SERVICE
FAMILY HOUSING
EASTLAND HOMES
FIFE COUNCIL
Customer specific formal agreements have been developed with public
sector organisations from the Shetlands to Portsmouth. Also, no other
national merchant has gained approval from as many public sector
frameworks as Grafton. The business is proud to be involved in some of
the largest such as Procurement For Housing, Buying Solutions, Cirrus
Purchasing, Scotland Excel, ESPO, Northern Housing Consortium, APUC
and CPC.
By working in partnership with the public sector and its contractors
Grafton provides material supply solutions to maintain over 300,000
properties supplying everything from boiler spares to fencing, bathrooms
to doors. Grafton has put in place a partnering team who have been
working with the public sector and contractors for over nine years.
Because of this long term experience Grafton is able to provide reliable
and workable solutions.
GREEN SQUARE GROUP
INVERNESS COLLEGE
SHETLAND COUNCIL
Changing your materials supplier can be a daunting prospect. Grafton
has ISO9001 standard processes and systems in place to ensure a smooth
transition whether implementing van stocks or a fully managed stores
solution.
STOCKPORT HOMES
UNIVERSITY OF DUNDEE
SOLIHULL COMMUNITY HOUSING
8
Grafton works with customers from all geographic areas looking after
housing stock in central city urban areas to more rural communities.
Grafton is a supplier you can trust to provide tried and tested solutions.
Working Together
Social Housing
Grafton, through its brands such as Buildbase, Plumbase and Jacksons, has
extensive partnering experience in the social housing field. It has won
numerous contracts with housing associations, trusts and local authorities, and
provides a diverse range of supply solutions from dedicated in-house stores
facilities to supply-only agreements.
With a range of over 60,000 products Grafton is able to deliver value-added
products and solutions to meet the needs of day-to-day reactive maintenance,
as well as the demands of quick turnaround of void properties and the
specification of decent homes materials.
Grafton has thorough experience of the OJEU process and supplying through a
number of frameworks.
Partnering Stores
Weaver Vale
Housing Trust
Weaver Vale Housing Trust chose Grafton as its new partner using the
Buildbase brand to provide a more effective repairs service for customers in
West Cheshire.
The partnership has seen the opening of a new dedicated stores facility at
Northwich Buildbase in Wincham, which manages the supply of all materials
to the trust’s property services teams.
“Buildbase takes the
burden out of the daily
ordering of materials
with multiple suppliers,
particularly as we have
moved many of our third
party suppliers to
Buildbase as they
manage the order
requests on our behalf to
a core list arrangement.”
By obtaining all materials directly from Buildbase, the trust’s 115 repairs and
maintenance trade staff will save time and money sourcing materials, enabling
them to provide an improved service to residents. The facility also employs
three dedicated Buildbase stores personnel whose role is solely to assist
trust staff.
Graham Roberts, director of Property Services at Weaver Vale Housing Trust,
said: “The trust is delighted to open its new on-site stores at Buildbase.
The facility will enable us to provide our customers with a fast, high quality, and
more cost efficient repairs and maintenance service.
“The new service will also benefit the commercial, public sector and private
individual customers of our subsidiary building company, Weaver Horizons."
Supply chain solutions
9
Procurement
for Housing
To assist the social housing sector and produce efficiencies Grafton
is an approved framework supplier to Procurement for Housing.
This enables social housing providers to access materials via a fully
compliant OJEU framework.
Who are PfH
Procurement for Housing is the only national procurement
organisation dedicated to the needs of the social housing sector.
PfH is an essential business tool for social landlords. The
consortium generates substantial savings by harnessing the
collective purchasing power of housing organisations. By reducing
procurement costs, organisations can reinvest resources in frontline services, decent homes and vibrant neighbourhoods. Grafton
and PfH are currently delivering significant savings for housing
organisations across the UK.
Outstanding results so far..
• As the largest and fastest growing procurement consortium in the
sector, PfH members now represent over 60% of the UK’s total
social housing stock.
• Grafton accepts PfH’s groundbreaking Account Card launched in
May 2007. This electronic card system is now widely used by
members, their DLOs and their materials contractors.
• Over £15 million was saved for the social housing sector by PfH
in its first four years of operation.
• More than 500,000 invoices have been processed through PfH’s
Central Billing system since 2004.
• Criteria including social and environmental sustainability,
equality and diversity have been integrated into PfH’s tender
evaluation under EU procurement regulations.
Public Sector Partnerships
Buying Solutions
As Grafton is a framework supplier to Buying Solutions, there is no need to OJEU tender as the framework has already been tested to
provide value for money.
Grafton works with Buying Solutions to provide a remit that extends across both central government and the wider
public sector including local government, health, education, devolved administrations, emergency services,
defence, utilities and not-for-profit organisations. It also extends to devolved administrations and the local
government, health, education and emergency services in Scotland, Wales and Northern Ireland. The partnership
aims to maximise the value for money obtained by all government departments and other public bodies.
Buying Solutions is the largest of over 40 Professional Buying Organisations (PBOs) in the wider public sector.
OGC sets procurement policy and best practice to help the UK public sector achieve value from its spending.
Buying Solutions delivers procurement solutions for nationally sourced commodity goods and services to customers
in both central civil government and the wider public sector.
Grafton is a framework supplier to Buying Solutions for building materials,
heating and pipeline, electrical hardware, tools, personal protective equipment
and plant hire. Grafton has a legal remit to trade with public services across the UK.
Buying Solutions is the smart choice for public sector procurement, enabling organisations to deliver improved value for money and
efficiency. It facilitates the buying process in a vast and highly complex marketplace. The diverse customer base spans the biggest central
government departments, NHS Trusts and local councils, through to the smallest schools.
10
Working Together
Contractors
B-Line rapid response and repairs is a division of Breyer Group Plc,
delivering responsive repairs and maintenance to primarily occupied
residential and public buildings for local authorities and RSL’s in the UK.
B-Line maintains more than 4,400 properties for Dartford Council
delivering both reactive repairs and major improvement programmes.
They selected Buildbase to provide a dedicated stores solution within the
B-Line premises at Dartford, supplying a wide range of materials for the
B-Line and Dartford Council Partnership while also managing the van
stock for the B-Line fleet of operatives.
Neil Watts, commercial director of B-Line said: “After a rigorous selection
process we chose Buildbase to be our preferred materials supply partner.
We wanted to ensure our chosen supplier had an excellent track record in
delivering stores solutions and materials to the public sector and
contractors. Buildbase showed this through the number of public sector
clients they have and the savings they have helped them achieve.
Buildbase works very closely with us to ensure we deliver on our promises
to our clients. Their materials distribution expertise compliments our own
maintenance expertise to deliver a first class service to our clients.”
Because of Grafton’s years of experience in providing solutions to the
social housing sector and dedicated partnering team, Buildbase was able
to have the complete managed stores solution up and running in six
weeks including the complete stores fit out, installing IT systems, stock
profiling and van stock implementation.
The stores holds in stock a core range of over 800 products giving a
100% core stock availability, as well as being supported by the
surrounding Grafton branch network giving B-Line operatives access to
over 4500 product lines locally. A full range of KPIs has been
implemented to ensure a constant measurement of performance, ensuring
B-Line meets Dartford Council’s requirement.
Supply chain solutions
11
National
Housebuilders
Grafton Supply Chain Solutions understands the needs of the housebuilder to
turn plots into homes as efficiently and cost effectively as possible.
Using its specialists brands, Grafton can supply all the materials required for
new build construction, from the groundworks and insulation, to the
bathrooms and kitchens.
By rationalising supply chains and encouraging sub-contractor purchases,
Grafton is able to assist in aggregating your buying power through a single
company, offering multi-brand product expertise and driving down the
construction cost.
The Civils & Lintels brand is the UK’s largest steel lintel distributor, servicing
the construction market from 17 distribution centres, spanning the country.
With a stock holding of over 50,000 steel lintels the business currently
supplies 25 per cent of the UK’s construction market.
The specialist lintels service provides a one stop service for all your
lintel requirements, including:
• Direct telephone access to staff that know and
understand the range of products
• Plot banding
• Plot numbering
• On-time deliveries for developers
• Technical advice on equivalents and alternatives
• Rapid sourcing
• Crane off loading
• Free national delivery
Some of the UK’s top housebuilders trust Grafton Supply Chain Solutions
brands to deliver their material needs including Barratt Homes,
David Wilson Homes, Taylor Wimpey, Bellway and Crest Nicholson.
12
Our Service
Dedicated Service
Options
Grafton recognises that each customer has their own unique requirements and
believes in adapting solutions to meet their needs. Central to this is listening to
what is important to customers in achieving their goals. Grafton has developed
a tried and tested suite of dedicated counter and stores options that can help
each customer achieve their goals.
Stores Solutions
Solution 1
Solution 2
Dedicated Stores
off GMGB Site
Dedicated Stores
on GMGB Site
Solution 3
Solution 4
Solution 5
Dedicated Trade
Counter within
GMGB Site
Managed Via
Existing Depot
Supply to Customer
Store Only
Pensions
It is the law that “a Comparable Pension Scheme” is provided for TUPE staff.
GMGB offer a GAD (Government Actuary’s Department) Certificated pension.
Grafton Merchanting GB
Branch Stores
Key Benefits
Buildbase currently operates a number of standalone stores in local branches
with dedicated trade counter and warehousing facilities for its partners.
• Speedy service
These have been built and stocked exclusively for these customers and are
managed by fully trained, knowledgeable staff. All our clients’ product
requirements are kept in one place so there is no need to travel to multiple
locations. The materials in these stores are owned and controlled by Buildbase
so that partners no longer have money tied up in stock or risk damage
and loss.
• Dedicated staff
• No travelling for the customer
• Single source supply for all needs
• Grafton employed staff
• A supplier dedicated to you
• A complete stores solution
• Dedicated counter
• No money spent on stock by you
• No risk to you on loss or damage
• No waiting at the counter
• Specials sourced and supplied
• Van stock management
• Branded jointly for the customer
• Reduce stores overheads
Customer On-site
Stores
Where a partner requires, it may be appropriate to set up and operate a
dedicated stores at the customer’s premises or a dedicated unit local to
the housing stock. Once again these are manned by fully trained and
experienced personnel.
The stores are run as a mini-branch with Buildbase staff handling all stock
control and order processing. Suppliers and manufacturers deliver direct to the
stores with backup from the local GMGB brands.
Key Benefits
• Dedicated staff
• Speedy service
• Single source solution for all needs
• No travelling for the customer
• Grafton employed staff
• Buildbase IT system installed
• A supplier dedicated to you
• A complete stores solution
• Dedicated counter
• No money spent on stock by you
• No risk to you on loss or damage
Dedicated Trade
Counter
For some of our customers a more cost-effective
solution is to provide a dedicated trade counter
service within the existing GMGB branch.
This again is manned by GMGB fully trained
staff with a dedicated area within the existing
warehouse and store for the customer’s
materials. By using the dedicated counter and
the ‘call and collect’ service, operatives
are not kept waiting to collect materials.
• No waiting at the counter
• Specials sourced and supplied
• Van stock management
• Branded jointly for the customer
• Local to where you need it
Key Benefits
• Dedicated staff
• Speedy service
• Very low set-up costs
• Quick and easy to integrate
• Supported by branch staff
• Access to full branch product range
• Single source solution
• Reduce your stores overhead
14
Our Service
Purchase Cards
Grafton recognises the need for businesses to operate more efficiently and
drive down the cost of low value procurement. Through Buildbase, PDM, Civils
& Lintels brands, Grafton is able to accept GPC purchase cards and bank
purchase cards.
Purchase cards are issued by the customer’s bank to nominated staff. Each has
monthly and transaction spending limits. With your bank you can also restrict
individual cardholders to individual trade categories, e.g. office stationery
or equipment.
E-Trading
Wherever possible, GMGB businesses employ
e-trading when dealing with partnering
customers. As well as the obvious advantages
- speed and reduction of stationery and
handling costs - e-commerce has enabled the
introduction of efficient new technologies.
These include automatic document matching
of orders against invoices and deliveries,
improved visibility for supply chain transactions
and pricing and increased security.
An e-trading portal solution has been installed
which allows Grafton brands to electronically
exchange key business documents such as
orders, invoices, credits, delivery notes and
statements, with suppliers and customers.
If required electronic systems can be set up to
more carefully control stock via job numbers
and validity periods.
When working with Grafton some major contractors and social housing
customers have introduced a policy where all small orders are processed on
purchase cards. The key benefits are:
•
•
•
•
Empowered staff
Streamlined processes
Reduced costs
Improve business efficiency
Grafton Procurement
ID Card
SAFETY, SECURITY, VISIBILITY
The Grafton Procurement ID card is a tool that enables organisations to procure
goods efficiently and effectively. It reduces ordering time, enables faster
document delivery and reduces paperwork and administration costs.
The card empowers users with full accountability with appropriate levels of
control. Management information reports produce a clear audit trail, identify
how much was spent, on what products, date of transaction, users ID and
individual job costing data. Goods are charged to the client’s normal credit
account so no additional accounts are required. Clients are secure in the
knowledge that goods will only be supplied on presentation of a live ID card.
The card can be used at any Buildbase or Civils & Lintels depot nationwide.
Each card is logged on to the Grafton secure procurement card registration
system. Each time a cardholder requires materials the card number is instantly
checked against the live file to ensure the card is active and the user is able to
purchase on the company’s behalf.
TRANSACTION LIMITS
The procurement card system can be fully bespoke. Each card can be set
individual transaction limits for control by trade or job function.
Supply chain solutions
15
Mobile & Web Based Solutions
Grafton is able to offer its clients an easy and cost-efficient way to manage and order van stock and materials
for use on housing repair contracts. Customers include housing associations, local councils with housing stock
and commercial contractors.
The Solution
As operatives use stock from their vans, they send an update on the PDA,
which has all the stock items preloaded, and the system automatically sends
a replenishment order to Grafton.
Benefits to Customers
This service removes the need for customers to manage their own building
materials supplies, saving the cost of running their own warehouse.
It minimises off-job time for operatives, gives fast replenishment of van stock,
and offers just in time ordering to improve cash flow. Less manual
intervention in turn reduces the incidence of human error.
iBASIS
For boiler spares parts identification, Grafton recommends iBASIS. This is
a comprehensive database of boiler and spares information for gas and oil
appliances installed throughout the UK, now available online. Whether you
are a contractor, engineer, stockist, local authority or social landlord with your
own maintenance team, the iBASIS site contains all the information needed to
rapidly and accurately identify requirements for heating boiler spare parts.
Prices updated daily – iBASIS is able to ensure that the published price on
the website is as up-to-date and as accurate as the information provided to
the trade by the manufacturers, ensuring that the trade price you see is
correct. iBASIS has a team of people ensuring the most up-to-date appliance
information is uploaded on to the website as soon as possible after the
information is released by the manufacturer.
Appliance exploded views - iBASIS provides high quality exploded view
diagrams from which to easily identify the part you need. Using a database of
hundreds of thousands of accurately priced parts, you will know the
manufacturer’s part number, the GC number, if available, the description, the
trade price, and often, a photo of the actual part.
Photographs of parts - iBASIS has high quality photographs of
thousands of the parts in everyday use, helping to ensure you
locate the right part and helping to prevent the costly
mistake of ordering the wrong ones.
Fault-finding charts, wiring diagrams and
installation instructions - If your engineers are on site
and the manuals are not available you can view these
on line on the iBASIS website for many manufacturers’
boilers.
Part key word search - iBASIS has created a unique key word
search to enable you to find the parts you need.
16
Corporate Social
Responsibility
“All corporate social responsibilities and policies have been adopted by
the board who will ensure that all brands will progressively implement
their commitments”
Kevin Middleton
Managing Director
Grafton Merchanting GB Ltd
SUSTAINABILITY
ENVIRONMENTAL - ISO 14001
SOCIAL
ECONOMIC - ISO 9001
Grafton Merchanting GB
June 2011
Sustainability
As a business we work hard to increase focus on the balanced consideration of
economic, social and environmental issues in making business decisions on all
activities, products supplied and services carried out by Grafton Merchanting
GB Ltd.
The organisation is committed to delivering its vision for sustainable
development throughout its branches. This requires that all our policies, plans,
service and products should be considered for their impact on the
environment and how they will contribute to a more sustainable environment.
Sustainable Products
OUR VISION - Grafton Merchanting GB is aiming to become the merchant
business of choice for the supply of all environmental and sustainable products
to the construction industry. We will do this by focusing on our environmental
and corporate social responsibilities and through the training and development
of our staff.
Grafton works with its suppliers to develop and improve the environmental
efficiency by which goods and services are provided throughout the business.
This ensures that products are more environmentally-friendly and have less
impact on the environment, both during production and once installed.
18
Corporate & Social Responsibility
FSC and PEFC Timber
Buildbase was the first national builders merchant to supply Forest Stewardship
Council (FSC) certified timber in most of its branches in 2004. FSC-certified
plywood is now also available from Buildbase branches. The company also
supports the PEFC (Programme for the Endorsement of Forest Certification).
At Buildbase, Jacksons, Hendricks Lovell and L&G Forest Products, FSC
‘chain of custody’ covers the origins of all redwood and whitewood planed
square-edged timber and mouldings.
Detailed documentation tracks certified timber from the forest to the logging
company, sawmill, factory, distributor and merchant.
Grafton’s policy is to ensure that its natural timber products continue to be
FSC/PEFC accredited.
The entire operation is independently audited and completely transparent
to guarantee that the timber is legally harvested and comes from a
sustainable source.
RESPONSIBLE PURCHASING POLICY
Buildbase, Jacksons, Hendricks Lovell and L&G Forest Products have all adopted the
Timber Trade Federation’s ‘responsible purchasing policy’. This demonstrates that
the business is committed to sourcing timber and timber products from legal
and well-managed forests. It also supports the UK/EU global objective to stop
illegal logging.
“The council takes seriously its responsibility to promote environmental
sustainability. Awarding contracts to companies who also take their
corporate responsibilities seriously is one way in which we can promote
a greener city.”
PEFC/16-37-137
Supply chain solutions
19
Environmental
ISO 14001
Environmental Champions
All Grafton merchanting GB brands are ISO 14001 certificated.
Every trading branch has a Branch Environmental Champion who is
responsible for monitoring, and managing policies and procedures contained
in the branch Environmental Manual. All information on the ISO 14001 system
is on the company intranet site and available at every branch.
EMS 545561
Sustainable Product Solutions
Grafton Merchanting GB recognises the increasing importance of supplying
renewable energies and sustainable products for construction needs now and
in the future. In response, we have introduced comprehensive product ranges
designed to provide sustainable building solutions to the construction industry
for compliance with future building regulations. These ranges include the
provision of Solar Thermal and Solar PV, Air source heat pumps, ground
source heat pumps, Biomass heating, rainwater harvesting and heat recovery
ventilation systems.
Environmental Policy
Grafton Merchanting GB Environmental Policy sets out how we will manage
our environmental impact and improve environmental performance.
The policy sets out our main priorities to address environmental issues and
demonstrates our intention for continuous improvement within areas such as:
•
•
•
•
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Transport management
Carbon reduction (CO2)
Energy consumption reduction
Reducing, reusing and recycling waste
All Grafton merchanting GB brands are ISO 14001 certificated.
Environmental Focus Group
The Grafton Merchanting GB Environmental Focus Group meets every four
months to review and discuss all environmental policies.
20
Corporate & Social Responsibility
Waste
As a leading national supplier of building materials and
associated products it is paramount that Grafton strives
to reduce waste going to landfill while increasing levels
of recycling.
To this end Grafton has a national deal in place with Biffa, the leading mixed
waste management company in the UK, to help us reduce the volume of waste
we send to landfill. Grafton have dedicated recycling bins at most of our
locations, which has led to our recycling rates achieving an all-time high in
our business.
Future work with Biffa will allow Grafton to increase this recycling rate still
further to achieve our long term aim of zero waste to landfill.
Carbon Reduction Commitment
As part of its commitment to environmental issues, Grafton Merchanting GB is
registered as a stakeholder in the government’s Carbon Reduction Commitment.
GMGB has now been awarded the Carbon Trust Standard.
Our pro-active HSQ&E department and the Grafton Merchanting
Environmental Focus Group are constantly striving to reduce our carbon
footprint and improve our performance in other environmental areas.
Our direct carbon footprint for 2009 was 38,801 tonnes. In 2010 it was
37,648 tonnes. We have set ourselves a target to reduce carbon emissions
by 3% a year. Our tonnes of emissions per £m reduced by 6% from 2009
to 2010.
The energy consumption in our buildings accounts for 35% of our carbon
footprint. We will have automatic metres in all of our premises, which will help
us manage our energy usage more accurately.
Packaging
Our GMGB purchasing team always look to minimise our packaging whenever
we can, as long as it doesn’t compromise safety and quality; we reuse as much
of it as we can, but it is inevitable that some will end up with our customers.
We regularly monitor the amount of packaging waste we produce each year
through our links with Biffpack a recognised compliance scheme.
Supply chain solutions
21
Social
Staff Development
Grafton Merchanting GB values the major contribution that its employees make
to the success of the business. The good customer service, for which Grafton is
renowned, relies on the expertise and knowledge of its staff. The organisation
operates an active training and development programme which includes
industry qualifications and specialist training. Product champions are available
at the majority of branches.
Equality & Diversity
Grafton Merchanting GB believes that everyone should be treated fairly and
strives to be an Equal Opportunities Employer. This requires that all people
are afforded equal opportunities in employment irrespective of their age,
gender, marital status, ethnic origin, nationality, religion, sexual orientation,
colour or disability. Employment covers all aspects of an individual’s
working life, i.e. recruitment, training and development, management of
change, performance management grievance, terminations, promotions
and transfers.
Community
Grafton businesses are pleased to support the communities in which they trade
and recognise their responsibility as members of that local community.
Chosen charities include Macmillan Cancer Support which has received some
£400,000 through fundraising by Buildbase branches. On a smaller scale, the
brands donate materials to local projects that benefit the communities where
branches are based and aim to develop close relationships with local groups.
22
Corporate & Social Responsibility
Economic
Procurement
Of all the major merchanting groups Grafton has made it a priority to establish
close working partnerships with its suppliers, most of whom are leaders in
their product sectors. This alliance with manufacturers and suppliers
ensures that Grafton has robust supply chains that are well-documented and
easily traceable.
All Grafton suppliers adhere to national or international industry guidelines
which govern safety and all aspects of manufacturing. They are also subject to
Grafton’s own sustainable development policy. This ensures that sustainable
development is a consideration at every stage of the procurement process.
The huge selection of products supplied by Grafton’s merchanting operations,
like Buildbase, Plumbase and Jackson Building Centres, range from the basic
core building materials to products and materials that are innovative and offer
the latest technology available. This is especially appropriate for the public
sector which often demands specialist products for particular applications e.g.
purpose-designed sanitaryware and fittings for public buildings and products
that require little maintenance and, most importantly, are easy to keep clean.
Product information and installation advice can also be provided.
Ethical Trading
Our ethical purchasing objective is to ensure that people in the supply chain
are treated with respect and have employment rights. This includes the right
to freely choose employment, freedom of association, payment of a living
wage, working hours that comply with national laws, equal opportunities, a
recognised employment relationship, freedom from intimidation and a safe
and healthy working environment.
ISO 9001 Quality Assurance
All Grafton Merchanting GB national Buildbase partnering services, Jackson
Building Centres, Keel Supply Drywall and Insulation, Acorn Insulation and
Drywall, Southern Drywall and Insulation, L&G Forest Products, Hendricks
Lovell are all ISO 9001 accredited.
FS 548094
Supply chain solutions
23
Acorn Insulation & Drywall
Tel: 01622 790622
www.acorninsulation.co.uk
Buildbase
Tel: 01865 871700
www.buildbase.co.uk
Civils & Lintels
Tel: 01865 871680
www.civilsandlintels.co.uk
Classic Hardware
Tel: 01132 605800
www.jacksonbc.co.uk
Corgi Direct
Tel: 0800 915 0490
www.corgi-direct.co.uk
CPI Euromix
Tel: 01698 464110
www.euromix.com
Hendricks Lovell
Tel: 020 8573 1000
www.hendricks-lovell.co.uk
Hirebase
Tel: 01865 871774
www.hirebase.co.uk
Jackson Building Centres
Tel: 01522 511115
www.jacksonbc.co.uk
Keelsupply Drywall & Insulation
Tel: 01925 220827
www.keelsupply.co.uk
L&G Forest Products
Tel: 01622 738246
www.lgfp.co.uk
Lloyd Worrall
Tel: 01308 422354
www.lloydworrall.co.uk
Macnaughton Blair
Tel: 028 9038 5363
www.macblair.com
PDM
Tel: 0141 892 8960
www.pdmltd.co.uk
Plumbase
Tel: 01865 871700
www.plumbase.com
Plumbline
Tel: 0141 892 8960
www.plumbase.com
Secon Solar
Tel: 0191 516 6554
www.seconsolar.com
Shoreheat
Tel: 01285 713055
www.shoreheat.co.uk
Southern Drywall & Insulation
Tel: 01202 576006
www.southerndrywall&insulation.co.uk
Gemini One, 5520 Oxford Business Park South,
Cowley, Oxford, OX4 2LL.
Tel: +44(0)1865 871795
Fax: +44(0)1865 779129
www.supplychainsolutionsuk.com
Cert no. SGS-COC-003377