Chester County

Transcription

Chester County - Connected Tennessee

Connected
Chester County
August 26, 2009
Closing the Digital Divide.
Opening the Possibilities.
Connected Chester County
Strategic Technology Plan
Table of Contents
Executive Summary .................................................................................... 3
Agriculture Sector ..................................................................................... 13
Business & Industry Sector ..................................................................... 17
Community-Based Organizations Sector .............................................. 21
Government Sector .................................................................................. 25
Healthcare Sector...................................................................................... 29
Higher Education Sector ......................................................................... 33
K-12 Education Sector............................................................................. 39
Libraries Sector.......................................................................................... 43
Tourism, Recreation & Parks Sector...................................................... 47
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Executive Summary
Why Is This Important?
Too often in the past, communities have seen little need for broadband technology in the day-to-day
activities of businesses and lives. However, broadband technology allows for innovation and
opportunities. Broadband strips away barriers that have prevented growth in the past. Chester County
understands the opportunities broadband provides and has prepared a vision to take advantage of these
opportunities.
In a report released in February 2008 measuring the economic impact of broadband, Tennessee, including
Chester County, stands to see a $2.4 billion economic impact from a modest increase in broadband
adoption. The Economic Impact of Stimulating Broadband Nationally released by Connected Nation details the
potential state-by-state impact of accelerated broadband access and use. According to the report,
broadband expansion and adoption in Tennessee can expect to:
• Create and retain over 49,000 jobs
• Create more than $1.6 billion in direct income growth
• Save Tennesseans roughly $13 million in average healthcare costs
• Save residents more than $130 million in annual gas mileage costs (teleworking, shopping online,
etc.)
• Cut more than 66 million pounds in average annual CO2 emissions
Where Are We Today?
Today, Chester County is served by AT&T, Century Telephone of Adamsville, Inc and Charter
Communications. A number of mobile wireless providers are also available in Chester County including
Sprint and Verizon Wireless who have several levels of coverage at a variety of speeds and prices.
Satellite providers HughesNet and WildBlue are also available in Chester County, though these are not as
affordable as the fixed broadband providers mentioned above.
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Broadband and technology are only starting to be utilized in Chester County. Computer ownership,
Internet usage and broadband usage are all less the state averages. Home broadband adoption is at 28%
in Chester County, while the state average is at 43%. According to Connected Tennessee’s Tennessee
Technology Trends 2007, education, cost and availability are the leading barriers to technology adoption. The
leading barriers to computer ownership in Chester County are “I don’t need a computer” at 63% and
“Too expensive” at 25%. Barriers to Internet adoption are “I don’t own a computer” at 42% and “I
don’t need the Internet, or I don’t know why I need the Internet” at 32%. The leading barriers to
broadband adoption among Internet users in Chester County are “Broadband is not available in my area”
at 50% and “Too expensive” at 23%. 1
Internet applications and services are used less than the state average on most accounts. The leading
applications among Chester County Internet users are:1
• Sending e-mail
• Purchasing a product online
• Researching a product online
• Using a search engine
• Sending or receiving photos
Connected Tennessee, Find Your County
www.connectedtennessee.org/ecommunity_strategies/find_your_county, accessed on August 6, 2009.
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Many organizations from each of the nine sectors within Chester County have websites. Some include:
• Chester County Chamber of Commerce, www.chestercountychamber.com
• Chester County Independent, www.chestercountyindependent.com
• Chester County School District, www.chestercountyschools.org
• Chester County Lions Club, http://chestercountytn.lionwap.org
• Chester County Extension, http://chester.tennessee.edu
Chester County has only started to realize the value of technology and the Internet as a method of
marketing the community and its various sectors. One method is sharing links with other organizations
and websites. Through the sharing of links, search result rankings rise and the community’s name
becomes more recognizable. As a point of reference, www.tnecd.gov is referenced on 3,700 websites and
www.tnvacation.com is referenced on 341,000 websites. Below is a listing of key Chester County websites
including the number of websites linked as reported on AltaVista, www.altavista.com:
• www.chestercountychamber.com – 115 sites
• www.chestercountyindependent.com – 4,280 sites
• www.chestercountyschools.org – 25,000 sites
• http://chestercountytn.lionwap.org – 5 sites
• http://chester.tennessee.edu – 11,100,000 sites
Chester County has also only begun to consider search ratings as a result of their Internet marketing. It is
optimal for the county website to return on the first page (top 10) of search results when general searches
are conducted. The list below shows general terms being used to search and where Chester County local
websites appear on the rankings. If the website did not appear in the top 10, then it only says “Not in
Top 10.” As an example, when searching for “Tennessee Economic Development,” the State of
Tennessee appears in the results 1st, 2nd, 6th and 8th. Using Google searches (www.google.com), the
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rankings for Chester County are:
th
th
• Search results for “Chester County” – 9 and 10 results
th
• Search results for “Chester County Government” – 6 result
rd
th
th
• Search results for “Chester County Chamber” – 3 , 4 and 6 results
• Search results for “Chester County Business” – Not in Top 10
• Search results for “Chester County Economic Development” – Not in Top 10
th
• Search results for “Chester County Tourism” – 6 result
A complete listing can be found at Chester County's profile on Connected Tennessee's website at
www.connectedtennessee.org/ecommunity_strategies/find_your_county/chester.
Chester County’s government is one of 26 counties without an official government website. Of the
29 counties with a population of 10,000 to 25,000, 18 have websites. With no government website,
Chester County was not evaluated in Connected Tennessee’s 2008 Local Government Website Study.
Technology service providers in Chester County are vital to the growth and expansion of technology
programs and applications in the community. Technology providers can offer website design, computer
sales and repair, network integration, software programming and much more. In addition to the many
technology providers in the region, providers based in Chester County include:
• Bevans Graphics, www.bevansgraphics.com
• Computer Ace
• Gary’s PC Help, www.garyspchelp.com
• Geary Computers
• Local Net, www.localnet.com
• Nex-Tek, www.nex-tekinc.com
A complete directory of technology providers by type in Chester County is provided later in the report.
Where Do We Need To Be?
Through the assessment and vision process, the Chester County eCommunity Leadership Team identified
the current status of each of the nine sectors evaluated and outlined their vision for each. The assessment
and vision is summarized in the following table and explored in more detail in the sector reports that
follow.
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Chester County Assessment Overview
Sector
Agriculture
Business & Industry
Community-Based
Organizations
Government
Healthcare
Higher Education
K-12 Education
Libraries
Tourism, Recreation &
Parks
Networked Places
Current
Goal
2
3+
3
4
Applications & Services
Current
Goal
1
3+
2
3
Leadership
Current
Goal
1
4
2
3
3
4
2
3
2
3
2
2
4
3
5
3
3
5
4
5
0
0
4
3
3
3
1
5
4
4
2
1
3
3
5
3
2
4
4
5
3
4
2
3
2
3
How Do We Get There?
Priority projects as defined by the Chester County eCommunity Leadership Team are listed below
with details describing each plan. Other project ideas can be found in each sector-specific report.
County Technology Awareness/Education Program
Vision
The Chester County eCommunity Leadership Team sees great potential for the use of technology
in all sectors of the community if residential and business users have a broadband foundation and
computer literacy to realize the opportunities that are possible. Chester County will adopt
effective information technology solutions built around high-speed broadband connections. With
an always-on connection, technology can help Chester County buy and sell products around the
world and reach their full potential as a viable, sustainable community.
Mission
The ultimate goal of the Chester County eCommunity Leadership Team is to create and sustain an
educated community that can compete in today’s global economy. The county will leverage
existing resources in Chester County, expand and enhance workforce-training programs, offer
increased community education, encourage more post-secondary education and create additional
awareness within Chester County with regard to technology and broadband. The county will
expand technology within each sector of the community: agriculture, business and industry,
community-based organizations, government, healthcare, higher education, K-12 education,
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libraries and tourism, parks and recreation. Awareness of the many available digital applications
that deliver convenience, growth, productivity and empowerment will grow.
Goals
1. Adopt an integrated approach to the organization, promotion and delivery of technology
education, training and awareness for the community.
2. Create an inventory of all technology training resources available in the county.
3. Increase citizen usage of computers and the Internet.
4. Improve public knowledge of available resources.
5. Demonstrate a marked improvement in basic computer skills and knowledge levels for
residents, thus encouraging greater economic opportunities.
6. Expand information and services available for business and industry looking for new
opportunities.
Objectives
1. To create an inventory of all education/training/awareness resources in Chester County.
2. To develop additional education, training and awareness materials to further the use of
technology and broadband applications.
3. To increase the citizen usage rates of computers and broadband in Chester County.
Actions
1. Identify all organizations and related courses within Chester County currently offering
community education, training and awareness.
2. Divide the current resources offered by these organizations into three categories:
education, training and awareness, as well as classify them by the sectors that they benefit.
3. Create new ways to market and promote opportunities to appropriate groups within the
community.
4. Determine the areas that are lagging in education/training/awareness and identify
appropriate community courses and materials needed to fill those gaps.
5. Transition to web-centric information management for county assets and resources.
Implementation Team
Leadership Team Members
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Chester County Technology Asset Inventory
Vision
A technology asset inventory will create demand with the goal of enticing providers to build out in
underserved communities. The list will be detailed and all-inclusive and may prove to be the
deciding factor for a provider.
Mission
Chester County will compile a complete inventory of technology infrastructure available within
the county in order to ensure full broad deployment and economic development. Assets
promoting broadband build-out will include towers, water tanks, silos, rooftops of tall buildings
and more. To promote economic development, available bandwidth will be identified and
reported for each industrial park, business park and key development area.
Goals
1. Compile a complete listing of all technology assets in Chester County, including associated
infrastructure.
2. Create an inventory of available bandwidth infrastructure for economic development.
3. Identify management availability for information technology services.
Objectives
1. Create a full, detailed inventory of all technology assets available. The inventory will
include addresses of all technology assets with GPS coordinates and heights relevant
information needed by potential providers.
2. Create a full, detailed inventory of all available infrastructures at industrial parks and key
development areas. Infrastructure may include DSL, cable, fiber, T1, T3, etc.
3. Develop a plan with associated action items and assigned responsibilities for key
initiatives.
Actions
1. Establish a team to complete the detailed assessment of Perry County's assets.
2. Complete the detailed assessment of assets such as towers, water tanks, silos, rooftops of
tall buildings, etc.
3. Compile a detailed inventory of infrastructure available at industrial parks, business parks
and key development areas.
Implementation Team
Leadership Team
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Improved Government Use of Technology and the Internet
Vision
As the result of a well-planned e-government strategy, government services will be made available online
and public use and acceptance will improve dramatically.
Mission
Through the use of technology, internal and external communications will provide a means for the
citizens of Chester County to conduct personal and professional business with city and county
government entities with a higher level of efficiency.
Goals
1. Create user-friendly, informative, integrated government websites.
2. Implement public access for online transactions.
3. Establish emergency and first responder applications to enable remote, high-speed access with
video, audio and data transmission capabilities.
4. Provide effective training, security, administrative and infrastructure support.
Objectives
1. Develop a self-assessment to determine how to make a city and county website user-friendly and
to determine the public need for electronic access to government.
2. Develop a working group to devise a strategic plan to make a Chester County website that is
integrated and user-friendly.
3. Implement effective security measures for authentication, secure transactions, intrusion detection,
data backup and configuration management.
4. Designate a formal process and chair of responsibility for maintaining local websites including
configuration management, security, authorship, editorial controls, site administration and
feedback/evaluation methods.
5. Identify and implement steps for better communication among emergency management services.
6. Utilize Internet applications and services that enable effective transmissions of data by emergency
management services and healthcare facilities.
Actions
1. Review the current e-government applications to identify areas that need improvement.
Compare current applications to other comparable government websites of like size from
around the state to target improvement areas.
2. County residents will conduct an assessment of the usability of current applications.
3. Use current and draft survey instruments to identify applications of public interest. Utilize
this survey to examine potential e-government applications.
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4. Identify high-volume services to target for online automation. Emergency and first
responder applications will be included.
5. Identify partners and entities to assist in implementation.
6. Develop and launch applications.
7. Reassess current government workflows to enable online processing as the primary means
of managing open records and similar documents in government offices.
Implementation Team
Leadership Team Members
City elected officials
County elected officials
Priority Projects by Sector
Agriculture
• Emphasize technology awareness, education and training for producers.
• Spread the word about the importance of broadband by all means necessary (highlight success
stories, spotlight cost efficiency by use of Internet, etc.).
• Evaluate the feasibility of creating a local agricultural portal to connect the agriculture community
for advanced information sharing, news and market distribution, etc.
• Provide education and training (maybe at the local technical centers) to show producers how to
implement Internet use for their own operations.
Business & Industry
• Encourage businesses to increase technology adoption through education and website creation.
• Create a media campaign and technology fair to help consumers and business understand benefits
of high-speed services and the Internet.
• Continue to enhance the Chamber website.
Community-Based Organizations
• Offer training programs and workshops at night and on weekends to make them more accessible
to community-based organizations.
• Encourage the creation of websites to promote cost savings and better communications.
Government
• Create and enhance city and county government websites.
• Seek grant funding to improve the technology infrastructure and information technology support
functions.
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•
•
Improve the ability to conduct business with government over the Internet, e.g. permitting,
purchasing and payments, by developing more e-government applications that provide value to
the consumer.
Create coordinated and interactive GIS activities (city, county, PVA, utilities, planning
commission, etc.).
Healthcare
• Pursue a paperless medical environment for Chester County.
• Increase the use of technology in healthcare.
Higher Education
• Encourage institutions of higher education to work together to develop online courses and
programs utilizing technology.
• Educate residents about online learning opportunities which will enable students to continue their
education.
• Provide continuous training to all educators and staff on technology usage and applications.
K-12 Education
• Promote activities to increase awareness about the importance of computers and the Internet for
education purposes.
• Develop strategies for bridging the digital divide, such as after-school programs, community
centers etc.
• Conduct budgetary planning to allocate funds to maintain and update equipment.
• Promote activities to increase awareness of online services in education.
Libraries
• Work with the Tennessee State Libraries and Archives to create a website and an interactive
online card catalog that will allow patrons to check out and renew books as well as pay fines.
Obtain site technical assistance and guidance to help launch site.
• Seek and secure funds to improve technology - more computers, equipment upgrades and
additional staff for educational purposes.
Tourism, Recreation & Parks
• Work with local park officials to create a unique website for the park.
• Locate assistance to help tourism businesses within Chester County create a website and get
online.
• Utilize technology to market county and regional attractions to potential in-state and out-of-state
tourist.
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Agriculture Sector
Too often in the past, the agricultural community saw little need for broadband technology in the day-today activities of maintaining farms and livestock. However, broadband technology allows for growing
innovation in agriculture, simplifying and mainstreaming important daily tasks and developing marketing
and sales. Farmers are beginning to see and understand the value of broadband and are demanding access
for their farms. With high-speed Internet, farmers can remain up-to-date with everything from the
weather to the conditions of chicken coops equipped with temperatureChester County
sensitive monitors. Livestock farmers can access market prices and gain
Agriculture
access to the latest in livestock management techniques.
•
Farmers can advertise and even sell goods on the Internet, generating
customers from all over the world. The Internet can also help
Tennessee farmers diversify their operations and develop cutting edge
revenue streams, thus alleviating losses due to political or environmental
change. Internet resources can give Tennessee farmers an edge on
production and results. The possibilities are virtually endless. The
marriage of agriculture and high-speed Internet can produce abundant
success for farmers across Tennessee by creating a wealth of
opportunities.
•
•
•
•
•
•
•
Center for Profitable Agriculture,
http://cpa.utk.edu
Extension, www.extension.org
Horticultural Business Information
Network, http://hbin.tamu.edu
Pick Tennessee Products,
www.picktnproducts.org
Tennessee Agricultural Extension
Service, www.utextension.utk.edu
Tennessee Farm Bureau,
www.tnfarmbureau.org
Tennessee Department of
Agriculture,
www.tennessee.gov/agriculture
BurnSafeTn, www.burnsafetn.org
In Chester County, there are 512 farms averaging 154 acres per farm. 2
This is larger than the state average of 133 acres. The average estimated market value of the land and
buildings per farm in Chester County is $240,110, while the state average is lower at $325,783. In Chester
County, 248 of the farmers list farming as their primary occupation while 264 list farming as their
secondary occupation. The leading agriculture products in Chester County are:
Corn
•
Soybeans
•
Wheat
•
Where Are We Today?
In the agricultural community of Chester County, many things are needed to increase technology
USDA National Agricultural Statistics Service, 2002 Census of Agriculture Quick Stats
www.nass.usda.gov/Census/Create_Census_US_CNTY.jsp, 2002.
2
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adoption and usage. Although many individuals understand the value of technology, some are still
reluctant to change. Education will allow the agricultural community to understand the benefits of
technology and should alleviate much of the fear that prevents individuals from using it. With
excruciatingly slow dial-up - lots of producers simply don't have the time!
In Chester County, the agriculture sector is served by Chester County’s University of Tennessee
Extension office, located on the web at www.utextension.utk.edu. The Extension offers a wide variety of
services and provides a great deal of information. Understanding the value of technology, the Extension
uses a high-speed Internet connection in their office. Online applications and programs minimize the
amount of time and effort it takes the agriculture sector to gain access to information and reports needed
to sustain a more efficient and effective operation. Chester County Extension staff proudly services the
public through programs in Agriculture, Family and Consumer Sciences and 4-H Youth development.
From the homepage of the Department of Agriculture, www.tennessee.gov/agriculture, a farmer can find
information regarding regulatory issues, market development and grants. Visitors can access information
about a number of programs on the website including animal health, pesticides, disaster animal response
and the Boll Weevil Program. Other items available online through the Tennessee Department of
Agriculture include news information, statistics, student resources and annual reports.
The Pick Tennessee Products website, www.picktnproducts.org, helps individuals find information for
agriculture-related tourism activities and facilities, farm activities and events, animals and livestock, fresh
and manufactured foods, flowers, trees, plants, tobacco and much more. Along with Pick Tennessee
Products, the Tennessee Department of Agriculture’s Market Development Division (MDD) is the
agricultural industry development and marketing arm. It is the Department of Agriculture’s primary
means to work with farmers, agribusinesses, commodity organizations and consumers. The current needs
and priorities of clients served directly influences tasks and programs.
In Chester County limited access is a barrier to gaining the latest information from the University of
Tennessee and other organizations that offer free online publications, videos, electronic slide shows and
classes. Additionally, portable devices with wireless communications would enable producers to conduct
marketing, procurement, meteorological, production and communication in a timely, cost effective way.
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Agriculture Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
2
3+
Applications &
Services
1
3+
Leadership
1
4
Additional Comments
The Chester County eCommunity Leadership Team found that the agriculture sector’s technology use
suffers from a lack of Networked Places as well as from a lack of awareness/ education of the benefits
technology can bring.
• Networked Places – In the category of Networked Places, Chester County’s agriculture sector is
currently at stage 2 on a 0 to 5 scale. Some growers, suppliers and processors have always-on
connections to the Internet at their desks.
• Applications & Services – In the category of technology Applications & Services, the agriculture
sector is currently at stage 1 on a 0 to 5 scale. Some growers, suppliers and processors use e-mail
and Internet.
• Leadership – In terms of technology Leadership within the agricultural community, Chester
County is currently at stage 1 on a 0 to 5 scale. The Internet is seen as a possible enhancement to
the way daily business is conducted.
The Chester County eCommunity Leadership Team sees great potential for the use of technology in the
agriculture sector but understands the industry is limited in its resources and ability to implement changes
within a brief period. They have set goals to improve Networked Places and Applications & Services to
at least stage 3 and Leadership to stage 4. The team’s vision includes:
• Most growers, suppliers and processors have always-on connections to the Internet.
• Some mobile workers have laptop computers and can access the network remotely.
• Affordable videoconferencing facilities are available in the community.
• Most growers, suppliers and processors have informational websites.
• Some websites can accept credit card purchases.
• Some growers, suppliers and processors participate in the electronic supply chain.
• Training on new technology is priority.
• Some suppliers and processors permit employees to telework one or two days a week.
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•
Some facilities encourage employees to take work-related courses online.
Priority Projects
• Emphasize technology awareness, education and training for producers.
• Spread the word about the importance of broadband by all means necessary (highlight success
stories, spotlight cost efficiency by use of Internet, etc.).
• Evaluate the feasibility of creating a local agricultural portal to connect the agriculture community
for advanced information sharing, news and market distribution, etc.
• Provide education and training (maybe at the local technical centers) to show producers how to
implement Internet use for their own operations.
Other Potential Projects
• Stay informed about new technology in the farming industry, from equipment to chemicals, using
the Internet.
• Promote e-commerce for those agriculture enterprises that already use e-mail and websites.
• Increase Internet access awareness among the agriculture community.
• Create a listing of providers in the community to allow the agriculture sector to better understand
what service is available and from whom.
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Business & Industry Sector
Today, a number of factors are forcing businesses to change time-honored models of operation, including
global competition, partnering/outsourcing and demand for more personalized services. Each of these
trends can save businesses time and money, but they require a sound technological infrastructure. The
good news is that while these trends are becoming more prevalent, the costs of technology are falling.
Businesses cannot be sheltered from competitors. The reality is that Chester County businesses must
adapt to the changing world in which they operate. Businesses have to learn the tools of the networked
economy and innovate in order to survive.
The business & industry sector often experiences the most direct benefit of high-speed Internet with
increased sales, profit and growth. However, many businesses and industries are utilizing high-speed
Internet to simplify processes, increase efficiency and develop new marketing methods. While a
company’s employees benefit immediately from broadband implementation, the consumer also ultimately
sees lower prices and better quality.
Increased benefits from the implementation of high-speed Internet
are not just for large corporations. For smaller businesses,
technology creates an even playing field with much larger
companies. E-commerce (the buying and selling of goods over the
Internet) allows small or even home-based businesses to operate
and sell their goods on a national and sometimes international
scale. Where small businesses were once limited to only local
customers they could attract through local advertising and word of
mouth, the Internet now allows them to attract customers across
the globe.
Chester County
Business & Industry
•
•
•
•
•
Chester County Chamber of
Commerce,
www.chestercountychamber.com
Chester County Independent,
www.chestercountyindependent.co
m
Tennessee Economic & Community
Development, www.tnecd.gov
Commerce and Insurance,
www.tennessee.gov/commerce
Tennessee Department of Revenue,
www.tennessee.gov/revenue
Tennessee Chamber of Commerce
& Industry, www.tnchamber.org
•
Utilizing broadband and technology, businesses with multiple
locations can save money by implementing Voice over Internet
Protocol (VoIP). VoIP allows businesses to call between those locations with little or no costs. It allows
users to travel anywhere in the world and still make and receive phone calls. Additionally, VoIP allows
for collaboration not available when using traditional telephone methods.
Technology has allowed larger businesses to maximize efficiency in order to better serve customers. Email, intranets, paperless operations and automated logistics processes are just a few examples of how the
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Internet is allowing large companies to work with much greater efficiency and at lower costs. These
practices allow those businesses to expand into other markets and grow their companies, and even pass
the savings on to their customers.
Chester County has 485 business establishments employing 3,986 employees. Most businesses in Chester
County have 1-4 employees while only 4 have over 100 employees. The sectors with the most employees
by Major SIC are: 3
• Services (70-89), 1,472 employees
• Retail Trade (52-59), 853 employees
• Public Administration (90-98), 486 employees
• Manufacturing (20-39), 381 employees
The largest employers by type are:3
• Government, 12.19%
• Colleges and Universities, 8.68%
• Restaurants, 5.92%
• Durables Wholesale, 4.82%
Consumers in Chester County spend their income in a variety ways. The leading expenditures in Chester
County by category are listed below (per household):3
• Transportation, $8,794
• Shelter, $8,298
• Food and Beverages, $6,785
• Utilities, $3,151
• Healthcare, $2,774
• Entertainment, $2,394
Where Are We Today?
Chester County residents utilize the Internet to conduct business through a variety of methods but at a
rate less than the state average. Uses of the Internet by Chester County residents are as follows:
• 43% of residents research products online (53% statewide)
• 45% of residents purchase products online (49% statewide)
• 25% of residents use online banking (38% statewide)
• 22% of residents search for jobs online (22% statewide)
• 8% of residents buy, sell or trade investments online (13% statewide)
Tennessee Department of Economic & Community Development, Tennessee Prospector: County Profiles
www.tennesseeprospector.com, accessed on August 6, 2009.
3
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Within the business & industry sector, technology and broadband are viewed as vital to the economy and
Chester County’s growing success.
The Chester County Chamber of Commerce, www.chestercountychamber.com, is designed to meet
community/county needs. Among other things, it is a civic clearinghouse, a public relations counselor, a
legislative representative, an information bureau and a research and promotion medium. It is often the
first place tourists, business people and those seeking residential/business relocation turn to for
information about the county. The Chamber of Commerce works to promote a healthy and vibrant
economic climate in the region. They believe a regional approach is a benefit for all. From the website,
visitors can view community history, a community directory and community information.
Media services in Chester County are beginning to utilize the Internet and broadband services to expand
their offerings to readers, listeners and viewers. Chester County media services with online presences
include the Chester County Independent, www.chestercountyindependent.com.
Everyone knows the importance of location in business. In today's market place, access to a
global market is of the utmost importance. The Henderson area is composed of engaged
residents looking for opportunities to keep their dollars at home. On a larger scale, Henderson
provides exceptional access to a global market and an innovative, hardworking employee base.
Over 65% of the nation's population is within one day's truck transport. However, lack of
broadband availability could create conflict for businesses looking to relocate to the area.
Business & Industry Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
3
4
Applications &
Services
2
3
Leadership
2
3
Additional Comments
The Chester County eCommunity Leadership Team found that the business & industry sector values
technology but would benefit from additional Networked Places and Applications & Services.
• Networked Places – In the category of Networked Places, Chester County’s business & industry
sector is currently at stage 3 on a 0 to 5 scale. Most office employees have always-on connections
to the Internet at their desks. Some mobile workers have laptop computers and can access the
office network remotely. Affordable videoconferencing facilities are available in the community.
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•
•
Applications & Services – In the category of technology Applications & Services, the business
& industry sector is currently at stage 2 on a 0 to 5 scale. Some businesses have an informational
website. Some businesses transmit or receive some orders electronically.
Leadership – In terms of technology Leadership within the business and industry community,
Chester County is currently at stage 2 on a 0 to 5 scale. Some view the Internet as essential to
business operations. Employees are trained on basic applications.
While the Chester County eCommunity Leadership Team found that business and industry’s current use
of technology is somewhat limited, the team has an aggressive vision for how the sector should be using
technology in two years. They have set goals to improve Networked Places to state 4 and Applications &
Services and Leadership to state 3. The team’s vision includes:
• Some businesses use VoIP to save money.
• Some office workers have converted from desktop to portable devices with wireless connections.
• Some office computers have webcams for videoconferencing.
• Most businesses have an informational website.
• Some retail websites can accept credit card purchases.
• Some businesses participate in the electronic supply chain.
• Some businesses permit some employees periodically to telework.
• Some businesses encourage employees to take work-related classes offline.
• Employee training on new technology is a priority.
Priority Projects
• Encourage businesses to increase technology adoption through education and website creation.
• Create a media campaign and technology fair to help consumers and business understand benefits
of high-speed services and the Internet.
• Continue to enhance the Chamber website.
• Promote Voice over Internet Protocol (VoIP) and encourage its use among businesses as a way to
save money.
• Create a high-tech center to display technology infrastructure and technology tools for employees.
• Develop a directory for local information technology services in the county including business-tobusiness opportunities.
20
Community-Based Organizations Sector
Non-profit agencies provide a wide variety of services to citizens including health services, religious
services, community sports and athletic facilities and public entertainment. Like any organization,
community-based organizations need technology to manage operations, apply for grants, reduce costs,
improve client services and better serve the community. Unfortunately, their budgets are typically limited
and they often depend on outdated technologies and donated
Chester County
services. As a result, community-based organizations must be
Community-Based Organizations
creative in order to serve their constituents in the best manner
•
Chester County Chamber of
possible. Fortunately, there is no shortage of creativity among
Commerce,
community-based organizations and many are using innovative
www.chestercountychamber.com
•
Chester County Lions Club,
solutions to offer important local services. As with other sectors, the
http://chestercountytn.lionwap.org
Internet is an enabling factor for these creative solutions.
•
Boys and Girls Clubs of America,
When it comes to community-based organizations, the best
technology practice is for the organization to present a clear vision of
the organization’s mission, goals and activities through a well
developed website. Applications like online donations, volunteer
forms and continuing education allow the visitor to get involved
without ever leaving home. Features such as photo galleries, virtual
tours and streaming videos allow the visitor to become engaged in
the online experience and invested in the organization with the click
of a mouse.
•
•
•
•
•
•
www.bgca.org
United Way, www.liveunited.org
American Legion, www.legion.org
Habitat for Humanity,
www.habitat.org
Lion’s Club International,
www.lionsclub.org
Woodmen of the World,
www.woodmen.org
Tennessee Farm Bureau,
www.tnfarmbureau.org
Where Are We Today?
There are approximately 49 community-based organizations in Chester County which include religious,
educational, charitable, scientific and literary organizations. 4 The following are some examples:
• Chester County Lions Club, http://chestercountytn.lionwap.org
• Exchange Club – Carl Perkins Center for the Prevention of Child Abuse,
www.carlperkinscenter.org
• Chester County AYSI Region 1371 Soccer, http://www.eteamz.com/region1371
4
Melissa Data Corp. www.melissadata.com, Non-Profit Database (CD-ROM), 2007.
21
Community-based organizations are committed to reaching out to citizens around the area to provide
arts, services and even entertainment. These organizations use technology to simplify activities, reach
more citizens and better serve the community.
Some community-based organizations see the Internet as a way of increasing giving and promotion.
Since community-based organizations are charged with being the best possible stewards of donations,
technology is viewed as a great way to save money.
Community-Based Organizations Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
3
4
Applications &
Services
2
3
Leadership
2
3
Additional Comments
The Chester County eCommunity Leadership Team found that the community-based organizations sector
has a website in place and is utilizing technology, but would benefit from enhancements to the
infrastructure as well as to the website and other Applications & Services.
• Networked Places – In the category of Networked Places, Chester County’s community-based
organizations sector is currently at stage 3 on a 0 to 5 scale. Most organizations with at least five
paid staff have at least one computer for every three employees. Many organizations have e-mail.
• Applications & Services – In the category of technology Applications & Services, the
community-based organizations sector is currently at stage 2 on a 0 to 5 scale. Some
organizations have informational websites.
• Leadership – In terms of technology Leadership within community-based organizations in the
community, Chester County is currently at stage 2 on a 0 to 5 scale. Organizations are minimally
involved in community economic development issues. Little or no plans exist for better using
telecommunication services and technologies. Some organizations provide technology training to
their staff at least once a year.
community-based organization sector but understands the sector is limited in its resources and ability to
implement changes within a brief period. They have set goals to improve Networked Places to a stage 3
and Applications & Services and Leadership to a 2. The team’s vision includes:
22
•
•
•
•
•
•
•
•
•
Many organizations with at least five employees have direct connections to the Internet.
All paid staff have e-mail accounts.
Some organizations use VoIP to save money.
Some office workers have converted from desktop to portable wireless devices.
Some office computers have video cameras.
Some organizations have informational websites.
Organizations are minimally involved in community economic development issues.
Little or no plans exist for better using telecommunication services and technologies.
Some organizations provide technology training to their staff at least once a year.
Priority Projects
• Offer training programs and workshops at night and on weekends to make them more accessible
to community-based organizations.
• Encourage the creation of websites to promote cost savings and better communications.
• Develop a networking event to share information, ideas and innovations in technology
deployment.
• Facilitate collaboration and cooperation among community-based organizations to help them
share the costs of technology and expertise.
23
24
Government Sector
Government serves citizens in numerous ways, from offering services like vehicle registration to
providing information such as election results. While it is common for people to feel disengaged from
the everyday actions of state and local government, technology has allowed governments to begin closing
that gap. On the state level, Tennessee has developed www.Tennessee.gov, a comprehensive website that
provides government services and information to all citizens. On this site, residents can purchase and
update hunting licenses, car dealers can access title searches on cars and citizens can monitor the progress
of legislation when the General Assembly is in session. By bringing the services of the state government
to the convenience of residents’ homes, the Tennessee.gov site provides participants a greater sense of
relevance in the actions of state government.
Local governments have also seen the importance of an online
presence. They provide communities with many services that offer a
great deal of local information and encourage public involvement and
awareness. With a web presence, local governments can distribute
information to more citizens, provide increased opportunities for
interaction with the agencies that affect them and make transactions
that previously required a drive to the courthouse accessible online.
Chester County
Government
•
•
State of Tennessee,
www.tennessee.gov
Tennessee General Assembly,
www.legislature.state.tn.us
According to the U.S. Census Bureau, Chester County had a population of 15,540 in 2000. 5 City and
town government entities in Chester County as defined by The University of Tennessee County Technical
Assistance Service (www.ctas.utk.edu/ipf/CTAU-7KER93.PDF) are as follows:5
• Henderson (pop. 5,670)
• Milledgeville (pop. 287)
• Enville (pop. 230)
Where Are We Today?
Chester County’s government is one of 26 counties without an official government website. Of the
29 counties with a population of 10,000 to 25,000, 18 have websites. With no government website,
Chester County was not evaluated in Connected Tennessee’s 2008 Local Government Website Study.
5
US Census Bureau, State & County QuickFacts http://quickfacts.census.gov, accessed on August 6, 2009.
25
Chester County residents utilize the Internet to access government services at a rate that is less than the
state average. Uses of the Internet by Chester County residents are as follows:1
• 24% of residents perform online transactions with government (33% statewide)
• 21% of residents search for government information online (29% statewide)
• 10% of residents interact with state government online (15% statewide)
• 8% of residents interact with local government online (14% statewide)
The State of Tennessee has taken a leadership role in the development of online government services
through its portal at www.tennessee.gov. Many of the services available are targeted at local residents.
Visiting Tennessee’s website allows users to access state laws and regulations, locate the nearest hospital,
renew driver’s licenses, perform TBI background checks, apply for unemployment services and access
hundreds of other services. Information about business, education, travel, employment and government
is also available to residents.
All entities within the government sector understand that technology is important to conducting the
government’s business more effectively. Broadband is viewed as a way to better communicate with the
residents of the cities and county. With the use of broadband, the government sector wants to utilize
applications that take advantage of that infrastructure. One of the main prohibitors of technology
expansion in the government sector of Chester County is cost.
Government Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
2
3
0
3
Leadership
2
3
Additional Comments
Most office staff
have e-mail and
Internet access
through DSL. Field
staff do not have
access.
Hope to have a
“good” website up
for the city of
Henderson within
the next 12-18
months.
The Chester County eCommunity Leadership Team found that the government sector is currently
operating on several Network infrastrucutres and does not offer Internet access to all employees. Benefits
would be seen if further enhancments to the infrastructures available as well as to Applications & Services
are made.
26
•
•
•
Networked Places – In the category of Networked Places, Chester County’s government sector
is currently at stage 2 on a 0 to 5 scale. Some employees have e-mail accounts.
Applications & Services – In the category of technology Applications & Services, the
government sector is currently at stage 0 on a 0 to 5 scale. No website.
Leadership – In terms of technology Leadership within the government sector, Chester County
is currently at stage 2 on a 0 to 5 scale. Public agencies do not have a strategy for how best to use
e-government. Minimal telecommunications planning has occurred. Elected officials are not
involved in telecommunications issues.
The Chester County eCommunity Leadership Team has developed goals to provide a framework for
robust e-government functions in the next two years. They have set goals to improve all three categories
to stage 3. The team’s vision includes:
• Many employees have e-mail accounts.
• Some field workers are collecting data on laptop computers or palmtops.
• Webcams are starting to be deployed.
• Some e-government applications are available, such as simple building permit applications, e-mail
listservs and some downloadable forms.
• E-mail from residents is manually routed to the appropriate departments.
• Some agencies routinely use the network to share data.
• Government staff is actively involved in framing technology and telecommunications issues.
• Processes are underway for enhancing connectivity, rights-of-way management and information
technology innovation.
• Employees are trained and knowledgeable about basic applications.
Priority Projects
• Create and enhance city and county government websites.
• Seek grant funding to improve the technology infrastructure and information technology support
functions.
• Improve the ability to conduct business with government over the Internet, e.g. permitting,
purchasing and payments, by developing more e-government applications that provide value to
the consumer.
• Create coordinated and interactive GIS activities (city, county, PVA, utilities, planning
commission, etc.).
27
• Implement a citywide WiFi system to assist with fire and emergency management.
• Develop more thorough employee technology training programs.
• Allow for closest-unit dispatching resulting in more lives saved.
• Make all applications and documents downloadable from the Internet.
• Encourage inter-governmental sharing of software, information and e-commerce concepts.
• Initiate and complete a new information technology strategic plan to improve all automated
systems, re-engineer manual procedures and evaluate how departments collaborate.
• Ensure that government is utilizing “best practices” in data storage and security.
28
Healthcare Sector
The healthcare industry has unique challenges. It inherently generates large amounts of data that must be
safe-guarded to comply with individual privacy regulations. For companies charged with managing and
working with this information, high-speed Internet access and technology innovations are crucial. On a
daily basis, doctors must keep up with the latest research; patient records must be easily accessible and
accurate; and images, test results and prescriptions have to be delivered promptly, without errors, to
practitioners, pharmacies and insurance providers. In healthcare, errors and delays are not only costly, but
also dangerous.
Many providers are converting to electronic medical records which
can be easily updated and shared on secure, internal networks.
Network-based technologies like videoconferencing and digital
stethoscopes allow specialists to consult with rural patients, reducing
travel time and hazards. The ability to reach rural patients through
technology has allowed many people to seek treatment that otherwise
might not. Bringing the best of healthcare to every Tennessee citizen
is a worthy goal.
Chester County
Healthcare
•
•
•
•
Star Physical Therapy,
www.starptusa.com
Tennessee State Department of
Health, http://health.state.tn.us
Tennessee Restaurant Inspection
Scores,
http://tn.state.gegov.com/tennessee
Tennessee eHealth Advisory
Council, www.tn.gov/ehealth
Because of the nature of its activities, the healthcare industry has found the perfect partner in high-speed
Internet technology. The convenience of the Internet has simplified information transfers and improved
medical equipment while maintaining the integrity of confidential patient information.
According to the 2009 County Profiles Health Rankings of the Tennessee Institute of Public Health,
Chester County’s strengths include a low number of Nitrates in the Drinking Water, low number of
mothers smoking during pregnancy and a low number of teen pregnancies. 6 Some of the challenges
include a low number of doctors per 100,000 population, high number of people who do not receive
diabetic eye exams and a lower than state average birth weight for newborns.
Where Are We Today?
In Chester County, residents use the Internet less than the state average within the healthcare sector.
Below is a listing of the various uses of the Internet with the percentage of residents using each
6 Tennessee Institute of Public Health, County Profile Health Rankings www.state.tn.us/tniph/countyprofiles.html,
2009.
29
application:
• 32% of residents find health or medical information online (45% statewide)
• 13% of residents interact with insurance companies (16% statewide)
• 7% of residents contact healthcare professionals (10% statewide)
The TransSouth Health Care, www.transsouth.com, spans 17 medical divisions and clinics with 24
physicians and practitioners in 10 communities around West Tennessee. In addition to Henderson’s
location, clinics are based in Jackson, Bells, Lexington, Parsons and Boliver.
At the Hardeman County Community Health Center, Inc., all staff have access to the Internet. The nurse
practitioner uses a palmtop device to access information. Basic patient-identifying information can be
accessed from the computer system alng with other important data. Some patient information is still in
paper charts, thus a goal would to be go completely paperless. They will have telehealth equipment
available for staff training, retinal eye exams, dermatology consults, mental health consults and cardiology
consults in the near future.
Other healthcare providers such as the Chester County Health Department offer a variety of health
services, both to keep the community healthy and to restore the health of sick patients. The services
available can be viewed on the website along with health-related links such as restaurant inspection scores,
community health status report and healthcare professions guide.
Healthcare Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
2
3
0
1
Leadership
1
2
Additional Comments
All staff have access
to the Internet. Basic
patient identifying
info is entered into
the computer system.
One room has
telehealth equipment
for staff training and
consults.
The Chester County eCommunity Leadership Team found that the healthcare sector is beginning to
improve it’s use of technology in the area. Electronic medical records and telehealth opportunities are vast
and not being overlooked by Healthcare providers within Chester County.
30
•
•
•
Networked Places – In the category of Networked Places, Chester County’s healthcare sector is
currently at stage 2 on a 0 to 5 scale. Some doctors regularly use computers to enter and maintain
patient records. Digital instruments and imaging equipment are being acquired.
Applications & Services – In the category of technology Applications & Services, the healthcare
sector is currently at stage 0 on a 0 to 5 scale. Customers use phone and post mail. No website.
Leadership – In terms of technology Leadership within the healthcare sector, Chester County is
currently at stage 1 on a 0 to 5 scale. Healthcare providers are considering what advantage may
come from using the Internet in the office.
healthcare sector but understands the industry is limited in its resources and ability to implement changes
within a brief period. They have set goals to improve Networked Places to a 3, Applications & Services
to a 1 and Leadership to a 2. The team’s vision includes:
• Some doctors and nurses are using laptop and palmtop devices connected to wireless networks to
enter patient information and access databases.
• Physicians and/or staff use a dial-up connection in order to access health-related sites.
• Some providers have begun the conversion to electronic medical records.
• Some providers are investigating how to deploy wireless technologies for mobile workers.
Priority Projects
• Pursue a paperless medical environment for Chester County.
• Increase the use of technology in healthcare.
• Establish a regional health information organization.
• Encourage state providers and insurance companies to improve reimbursement for adoption of
technology applications.
• Facilitate a statewide initiative for physician awareness and acceptance of technology.
• Request the use of state and community colleges, adult education programs and libraries as
locations for safe, vendor-neutral technology education for healthcare providers.
• Seek grants to upgrade technology and train medical staff.
• Educate providers on available technologies and the benefits of technology in medicine.
• Increase use of video and web conferencing tools to educate healthcare professionals through
distance learning and to inform the public of current healthcare activities.
31
32
Higher Education Sector
Colleges, universities and community colleges in Tennessee continue to find new ways to use the Internet
to improve everyday activities. Websites are an important source of information about the institution,
from providing news and information concerning campus activities to offering online registration for
classes. Colleges and universities often implement the use of school websites to attract prospective
students, remain connected to alumni and allow for online donations.
The most common application of high-speed Internet on college and
university campuses, however, is typically not actually used on
campus. Most colleges and universities offer online classes and
academic programs to better equip students with the opportunity to
learn. In 2004, 35,000 students participated in higher education
classes through the Regents Online Degree Program, www.rodp.org.
By bringing the classroom to the students, participants from every
walk of life in the state were able to participate in higher education
classes. However, it is necessary to have high-speed Internet to
participate successfully in online classes. High-speed Internet is
crucial to supporting the capabilities and the possibilities of higher
education in Tennessee.
Chester County
Higher Education
•
•
•
•
•
•
Jackson State Community College,
www.jscc.edu
University of Tennessee –
Knoxville, www.utk.edu
University of Memphis,
www.memphis.edu
Board of Regents Online Degree
Program, www.rodp.org
Tennessee Board of Regents,
www.tbr.state.tn.us
Tennessee Higher Education
Commission, www.state.tn.us/thec
Approximately 81.5% of Chester County residents have a high school degree, but only 21% have a
bachelor’s degree or higher. This is nearly equal than the state average of 21.7%. In the fall of 2007, 411
Chester County residents were enrolled in a Tennessee public institution of higher education. The top
three schools chosen by students from Chester County are: 7
• Jackson State Community College, 54.3%
• University of Tennessee – Knoxville, 8%
• University of Memphis, 7.3%
Freed-Hardeman University, www.fhu.edu, a private institution located in Henderson is dedicated to
moral and spiritual values, academic excellence and service in a friendly, supportive environment.
Associated with the Church of Christ, the purpose of the university is to provide every student an
Tennessee Higher Education Commission, 2008 Higher Education County Profiles
http://tennessee.gov/thec/Legislative/Reports/2008/HigherEducCountyProfiles2008.pdf, updated February
29, 2008.
7
33
undergraduate or graduate education permeated with Christian values. They believe technology is
imperative to education as universities are doling out Apple iPhones and Internet-capable iPods to
students. Basking in the aura of a cutting-edge product could help a university foster a cutting-edge
reputation.
Where Are We Today?
Chester County residents use the Internet to assist with education needs, but at a higher rate than the state
average. The following is how Chester residents who have the Internet at home are using the Internet in
education today:1
• 38% of residents use a search engine (53% statewide average)
• 35% of residents research for schoolwork (32% statewide)
• 25% of residents contact teachers for self or others (23% statewide)
• 17% of residents take online courses (12% statewide)
Websites are an important source of information about the sponsoring institution, from providing news
and information concerning campus activities to offering online registration. Colleges and universities in
Tennessee often use school websites to attract prospective students, remain connected to alumni and
allow for online donations. The Internet also allows students in Tennessee to obtain their degree without
ever having visited a college campus. Students can receive degrees from the comfort of their own home,
allowing them to have the flexibility to maintain jobs and raise a family.
Higher education provides considerable value to individuals, to the economies where educated individuals
live and work and to society in general. Economies that have experienced substantial investment in either
private or public institutions of higher learning have realized considerable growth and prosperity.
Higher education influences the well-being of local economies in three ways. First, the direct
expenditures by the institutions, their employees and students impact the local economy. This spending
multiplies through the local economy until the monies are used to purchase goods and services from
outside the local area.
Second, higher education provides financial and non-financial benefits to the individual who pursues an
advanced education and to society in general. The average earnings of individuals are closely related to
their educational attainment. In particular, those with a bachelor’s degree earn substantially more than
those with some college education. Relative to those with a bachelor’s degree, a postgraduate degree
provides nearly as large a boost in earnings. The average wage — even for those workers who do not
possess much educational attainment — is higher in communities with a substantial proportion of highly
educated workers. Further, communities with a high level of educational attainment realize lower crime
34
rates.
Third, institutions of higher education are increasingly focused on knowledge creation. Thus, universities
are sources of key research and development innovations that are beneficial to society and conducive to
economic growth.
The Tennessee Board of Regents system, www.rodp.org, has a mission to raise the education and skill
levels of Tennesseans. For that goal to be realized, all Tennesseans must be provided with the
opportunities and assistance that fit their particular situation. Fundamentally, success in raising
Tennessee’s education and skill levels is all about persuading more people to take advantage of the
opportunities available to improve their lives through higher learning. It is a strong belief that average
young Tennesseans today are not likely to live a financial life as good as their parents unless they have a
higher level of formal education and skill development. Tennessee needs a better educated and more
highly skilled workforce to be a player in a much more competitive tomorrow.
Jackson State Community College, www.jscc.edu, provides accessible learning opportunities and services
to a diverse student population and community. The college enhances quality of life by offering associate
degrees, certificates and enrichment courses as preparation for further higher education and for career
entry or advancement. JSCC is committed to assuming leadership roles in the greater community as well
as on campus while accepting the responsibilities and accountability expected of leaders, thus enabling
students to become the leaders of tomorrow. Through the use of technology, they offer classes via
interactive television to outlying areas of their service district. Technology serves to make the college
experience easier and more affordable for the students and is ultimately a key ingredient to helping
anyone successfully complete their chosen educational path.
University of Tennessee – Knoxville, www.utk.edu, is among the nation's top public universities, and its
programs in Business, Law, Engineering, Education, Health and Human Science all rank among the
nation's very best. The University intends to be the preeminent public research and teaching university
linking the people of Tennessee to the nation and the world. Graduate and professional degrees are
offered in the colleges of Agricultural Sciences and Natural Resources; Architecture and Design; Arts &
Sciences; Business Administration; Communication and Information; Education, Health & Human
Sciences; Engineering; Law; Nursing; Social Work; and Veterinary Medicine. Endowed faculty chairs,
research Centers of Excellence, and the alliance with the Oak Ridge National Laboratory create graduate
and professional scholarship opportunities unique to the Knoxville campus. The campus environment
promotes student success: advisement and academic support enhance student development; student
government, leadership, and cultural programming encourage extracurricular growth. Students and faculty
have access to the most current library and information technology resources.
The University of Memphis, www.memphis.edu, is emerging as one of the great metropolitan research
35
universities in the United States, noted for drawing on the strengths and challenges of the urban setting
and region in which it is located to address society's issues and needs. Opened in 1912, the University
enrolls more than 20,000 students. The University offers 15 bachelor's degrees in more than 50 majors
and 70 concentrations, master's degrees in over 45 subjects, doctoral degrees in 21 disciplines, the Juris
Doctor degree and a specialist degree in education.
Higher Education Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
4
5
4
5
Leadership
3
4
Additional Comments
The Chester County eCommunity Leadership Team found that the higher education sector values
technology, is utilizing an existing infrastructure and would benefit from enhancements to Applications &
Services as well as Leadership.
• Networked Places – In the category of Networked Places, Chester County’s higher education
sector is currently at stage 4 on a 0 to 5 scale. Some classrooms have been remodeled to include
network connections and power outlets at every seat. Many students bring laptop computers or
other network-enabled devices to class. Some classrooms have video equipment for recording
lectures.
• Applications & Services – In the category of technology Applications & Services, the higher
education sector is currently at stage 4 on a 0 to 5 scale. Most of the faculty are trained to use the
Internet for instruction. Most classes use digital content and/or web-based content for
instruction. Some undergraduate students take distance learning classes for specialized subjects
and graduate-level research.
• Leadership – In terms of technology Leadership within the higher education sector, Chester
County is currently at stage 3 on a 0 to 5 scale. Specialized courses have been developed to cater
to area businesses seeking to improve the skills of workers. Some colleges and universities have or
are developing online classes to provide greater convenience for students and to increase student
enrollment. Faculty training on new technology is a priority.
The Chester County eCommunity Leadership Team sees great potential for the use of technology in
36
higher education but understands the system is limited in its resources and ability to implement changes
within a brief period. They have set goals to improve Networked Places and Applications & Services to
stage 5 and Leadership to stage 4. The team’s vision includes:
• Many classrooms have been remodeled to include network connections and power outlets at
every seat.
• Most students bring laptop computers or other network-enabled devices to class.
• Many classrooms have video equipment for recording lectures.
• Many undergraduate students take distance learning classes for specialized subjects and graduatelevel research.
• All aspects of higher education are available through the network including instruction and
administration.
• Higher education and local businesses are working together to raise the skill level of the current
workforce.
• Community colleges are expanding their capacity by using distance learning technologies to reduce
the need for classroom time.
• Some colleges and universities are developing online classes to market to students in other parts
of the country and the world.
Priority Projects
• Encourage institutions of higher education to work together to develop online courses and
programs utilizing technology.
• Educate residents about online learning opportunities which will enable students to continue their
education.
• Provide continuous training to all educators and staff on technology usage and applications.
• Encourage faculty to web-enhance classes.
• Provide laptop incentives to encourage student purchase.
• Develop small groups to focus on technology problem areas.
37
38
K-12 Education Sector
For our children to succeed in the New Economy, the tools of the Information Age should be as
comfortable and familiar to use as a pencil and paper. The future health of the nation’s economy depends
on our children’s literacy breadth and depth which includes strong academic skills, thinking, reasoning,
teamwork skills and proficiency in the use of technology. Our schools must equip every student,
regardless of family income, with the ability to use these tools. Equally important is the use of these tools
in the educational process itself. The interactive nature of the Web provides a richer learning experience
that engages and motivates students to explore and learn.
In Tennessee, Internet applications used in elementary and secondary schools continue to develop.
Typically, the Internet is a communication tool for teachers and parents to remain up-to-date with regard
to classroom activities. Everything from homework assignments to scheduled activities and pictures can
be found on classroom websites, keeping everyone connected to educational resources. Elementary and
secondary schools provide students with the opportunity to learn more about computer technology and
explore the Internet with school computer labs. Committed to protecting students and maintaining a safe
educational environment, schools monitor and restrict Internet access of students to ensure the highest
quality resources are being viewed, thus ensuring the safety of our children.
Chester County has one public school system with 6 schools serving PK-12. According to their 2008
TDOE Report Card, Chester County Schools has 159 teachers, 12 administrators and 2,679 students. Of
the expenditures in the school system, 17.6% comes from local funding, 71.2% from state funding and
11.2% from federal funding. 8
Chester County Attendance and Graduation Indicators 8
Grades 9-12
District
State Goal
Attendance Rate
93.4%
93%
Graduation Rate
88.1%
90%
Where Are We Today?
Chester County residents use the Internet to assist with education needs at a higher rate than the state
Tennessee Department of Education, TDOE Report Card 2008, www.state.tn.us/education/reportcard,
November 10, 2008.
8
39
average. The following is how Chester residents who have the Internet at home are using the Internet in
education today:1
• 38% of residents use a search engine (53% statewide average)
• 35% of residents research for schoolwork (32% statewide)
• 25% of residents contact teachers for self or others (23% statewide)
• 17% of residents take online courses (12% statewide)
Whether you are a student or a parent, the Chester County School
System, www.chestercountyschools.org, provides comprehensive
information about their educational programs. The Chester County
School System believes technology is a priority in education. Chester
County's school system is consistently rated as one of the best in the
state. High ACT scores and low drop-out rates are evidence of the
excellent education system.
Chester County
K-12 Education
•
•
•
Chester County School District,
www.chestercountyschools.org
Education,
www.tennessee.gov/education
Tennessee Teaching Jobs,
www.tnteachingjobs.com
The Tennessee Department of Education, www.tennessee.gov/education, believes a quality education is
the fundamental right of every child in Tennessee. The Department provides many services and it is their
responsibility to ensure equal, safe and quality learning opportunities for all students, pre-kindergarten
through 12th grade. Therefore, their mission is to help teachers teach and children learn. The way
children learn is changing every day and Tennessee educators are committed to using technology in the
classroom. Tennessee is working to involve parents and community leaders to ensure that students are
equipped with the skills necessary for higher levels of education, the world of work and lifelong learning.
K-12 Education Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
3
4
3
4
Leadership
3
4
Additional Comments
The Chester County eCommunity Leadership Team found that the K-12 education sector is utilizing the
infrastructure in place to the best of their abilities, and would benefit from further enhancments to the
structure as well as to Applications & Services.
• Networked Places – In the category of Networked Places, Chester County’s K-12 education
sector is currently at stage 3 on a 0 to 5 scale. Schools provide at least one computer for every
four students in grades K-12. Most classrooms have computers for students use. Some teachers
40
•
•
use computer-based presentation tools and projectors for their lessons.
Applications & Services – In the category of technology Applications & Services, the K-12
education sector is currently at stage 3 on a 0 to 5 scale. Some schools have an interactive website
that offers access to homework assignments and communication with teachers and administrators.
Many experienced teachers know how to incorporate Internet information into the curriculum.
Many teachers welcome e-mail from parents and students.
Leadership – In terms of technology Leadership within the K-12 education sector, Chester
County is currently at stage 3 on a 0 to 5 scale. The school board sees opportunities to use the
network to raise test scores and operate the school more efficiently. Teacher training on new
technologies is a priority at most school districts. Schools are using consultants to take advantage
of e-rate and other discounts.
The Chester County eCommunity Leadership Team recognizes that the school systems have made
technology a priority, and the team has outlined a clear vision for enhanced technology usage and
application in the classroom. The team sees great potential for the use of technology but understands the
system is limited in its resources and ability to implement changes within a brief period. They have set
goals to improve all three categories to stage 4. The team’s vision includes:
• Some high school students are provided their own laptop computers at school.
• Many classroom teachers have access to digital projection capabilities.
• Most middle and high schools have video programs that allow students to produce and share
shows on a public network.
• Some schools use wireless sensors to monitor energy consumption.
• Many schools have an interactive website that offers access to homework assignments and
communication with teachers and administrators.
• All teachers meet National Educational Technology Standards.
• Most students meet National Educational Technology Standards.
• Parents and family members are encouraged to participate in student learning via e-mail and
online applications.
• All schools have comprehensive plans for learning activities utilizing technology in the classroom.
• School districts actively promote information technology literacy to drive positive impacts on
economic performance, skills and innovation in the classroom.
• The school system plays a vital role in raising the skill level and awareness of community and
family members.
41
Priority Projects
• Promote activities to increase awareness about the importance of computers and the Internet for
education purposes.
• Develop strategies for bridging the digital divide, such as after-school programs, community
centers etc.
• Conduct budgetary planning to allocate funds to maintain and update equipment.
• Promote activities to increase awareness of online services in education.
• Encourage faculty to web-enhance classes.
• Develop small groups to focus on technology problem areas.
• Employ additional technology resource teachers and specialists to assist in the teaching and
learning process so that the level of technology integration can be increased.
• Create and purchase web-based instructional materials.
• Expand wide-area resources and increase bandwidth by building/expanding relationships between
education and providers.
42
Libraries Sector
Today, libraries are more than just books on the shelves. Everything from the card catalog to checkout
can be simplified with the help of high-speed Internet. Public libraries often play a vital role in the
community by providing every resident with the opportunity to receive instruction and use the Internet
free of charge. Though they are not available 24 hours a day as a home computer is, libraries are still a
central point of access to the Internet.
Many businesses have been launched as a result of research conducted on a computer in a Tennessee
library. Many children are able to do their homework online or research reports because of the Internet
access provided by the local library. Because the library plays such an important role in the community, it
is essential that local libraries are on the cutting edge of technology and
Chester County
are continuing to develop new methods of keeping their patrons up-toLibraries
date. High-speed Internet can help libraries continue their tradition as a
•
Tennessee State Library and
Archives, www.state.tn.us/tsla
trusted and indispensable resource.
•
According to the 2004-2005 Tennessee Public Library Statistics, Chester
County Public Library System has 6,576 registered borrowers and a
circulation of 40,973 items. The system has approximately 13,382 books,
53 audio items and 233 video items. 9
•
•
•
Regional eBook & Audiobook
Download System,
www.reads.lib.overdrive.com
Tennessee Electronic Library,
www.tntel.tnsos.org
Tennessee Virtual Archive,
www.tsla-teva.state.tn.us
Books from Birth Foundation,
www.governorsfoundation.org
Where Are We Today?
Chester County has one library – Chester County Library in Henderson. Currently, the library has eight
public access computers and two public laptops, all of which are connected to the Internet. They also
have a wireless connection available and a volunteer who provides computer assistance one day a
week. Improved technology and communications would be of great benefit to this community, as it
would allow patrons to see the opportunities provided by a broadband connection. Limited funds are a
barrier to technology expansion for this rural library.
Residents have access to 27 databases through the Tennessee Electronic Library (TEL),
www.tntel.tnsos.org, using the state library, academic institutions, public libraries and schools. Simply
choose your county and library on a map. TEL has access to full-text coverage of the state’s leading
Tennessee State Library and Archives, Library Programs and Services Statistics FY 2005-2006
http://state.tn.us/tsla/lps/publications/tnstatistics.htm, August, 2007.
9
43
newspapers. It allows the user to find different points of views on current issues through the EBSCO’s
Points of View Reference Center and much more.
The Regional eBook & Audiobook Download System, http://reads.lib.overdrive.com, allows the user to
access eBooks and audio books in a matter of minutes. One can browse or search this site for
downloadable materials. Available books include fiction and non-fiction from a large range of categories.
A variety of search options available include search, browsing by category or looking at only the new
books.
Libraries Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
5
5
Applications &
Services
3
4
Leadership
2
3
Additional Comments
The Chester County eCommunity Leadership Team found that the libraries sector has an infrastrcutre in
place and is utilizing it to the best of their ability. Additional benefits could be reeped from enhancements
to Applications & Services.
• Networked Places – In the category of Networked Places, Chester County’s libraries sector is
currently at stage 5 on a 0 to 5 scale. Most public libraries offer patrons a 54 mbps or faster
wireless network.
• Applications & Services – In the category of technology Applications & Services, the libraries
sector is currently at stage 3 on a 0 to 5 scale. Most libraries have catalogs online. Patrons may use
the Internet to place books on hold and request books from other libraries in the library system.
Patrons can search online databases from home, school or work. Libraries host live video feeds of
public interest events.
• Leadership – In terms of technology Leadership within the libraries sector, Chester County is
currently at stage 2 on a 0 to 5 scale. Libraries are the first to offer free access and instruction in
the use of the Internet.
The Chester County eCommunity Leadership Team has set forth a two-year vision for enhancing the
library and allowing it to serve the community more effectively and efficiently. They have set goals to
improve Networked Places at a 5, Applicaitons & Services to a 3 and Leadership to a 2. The team’s
44
vision includes:
• Most public libraries offer patrons a 54 mbps or faster wireless network.
• Most libraries have catalogs online.
• Patrons may use the Internet to place books on hold and request books from other libraries in the
library system.
• Patrons can search online databases from home, school or work.
• Libraries host live video feeds of public interest events.
• Libraries are the first to offer free access and instruction in the use of the Internet.
Priority Projects
• Work with the Tennessee State Libraries and Archives to create a website and an interactive
online card catalog that will allow patrons to check out and renew books as well as pay fines.
Obtain site technical assistance and guidance to help launch site.
• Seek and secure funds to improve technology - more computers, equipment upgrades and
additional staff for educational purposes.
• Provide Internet access for county users on mobile branch bookmobiles.
• Expand broadband to rural areas so rural patrons can see the library's benefits.
45
46
Tourism, Recreation & Parks Sector
As citizens become more comfortable with the Internet, they typically continue to find more uses for it.
One of the industries benefiting from this trend is the tourism industry. Increasingly, people are using the
Internet to research, book and pay for airline tickets, hotels and rental cars and to make other logistical
arrangements for their vacations and business travel. In light of this fact, hotels, travel agents, restaurants,
attractions and other support businesses in the tourism industry are taking advantage of this trend and
making their information and services available on the Internet.
Additionally, with the help of high-speed Internet and computer
technology, the leisure time planned and purchased over the Internet can
also be used more efficiently allowing for a more enjoyable experience.
Whether it is vacation, recreation or a visit to a local park, high-speed
Internet is making the travel experience more enjoyable and more
convenient. Already, a number of innovative tourism attractions are
using high-speed Internet to improve services and meet the changing
demands of their guests.
Chester County
Tourism, Recreation & Parks
•
•
•
•
•
Chickasaw Chalet,
www.chickasawchalet.com
Tennessee State Tourism
Department, www.tnvacation.com
Weekends R Us,
www.weekendsrus.com
Visit Tennessee Farms,
www.visittnfarms.com
Retire Tennessee,
http://retiretennessee.org
In 2006, tourism in Chester County generated $8 million in direct spending, produced $870,000 in worker
income and paychecks and generated 34 jobs. It created $250,000 in local tax revenue and $530,000 in
state tax revenue. Because of tourism in Chester County, each household paid $119 less in local and state
taxes. 10
Where Are We Today?
There are number of great reasons to make Chester County a destination on your next adventure.
A Jack Nickalus designed golf course, the "Best Hamburger in Tennessee" and the natural beauty
of the region and wildlife are just a few reasons. With several annual festivals such as the
Barbecue Festival and a courthouse that was used in the original production of Walking Tall, a film
depicting the life of former McNairy County Sheriff Buford Pusser, there is always something to
do. While visiting the courthouse, you may well run into one of the movie’s local extras who can
tell you about the filming and Henderson's brush with Hollywood. A good tourism website
would make Chester County much easier to find.
10 The University of Tennessee Tourism Institute, One-Page County Tourism Economic Fact Sheets
http://web.utk.edu/~tourism/research_publications.shtml, 2006.
47
The Tennessee Department of Tourism, www.tnvacation.com, promotes travel to and within Tennessee
and develops programs to encourage and support the growth of the state’s tourism industry and to
encourage visitors to extend their stay. All of this contributes to the state’s economic growth, thereby
enriching the quality of life for every Tennessean. Tennessee is full of splendor and majesty, charm and
hospitality. From the Mississippi River to the Great Smoky Mountains, our grand southern state is home
to some of the country’s premier vacation destinations. Tennessee is a place where bright lights, worldfamous music, family entertainment and outdoor adventures create the perfect stage on which to play and
vacation.
Chickasaw Chalet, www.chickasawchalet.com, is an escape from the hectic pace of everyday life.
Enjoy the privacy of staying in a secluded vacation cabin hideaway in the forest. Imagine an oldfashioned family vacation in a cabin in the woods or a romantic getaway for two. From the
website, visitors can view cabins, a calendar, reservation information and a variety of other
information. Chickasaw Chalet understands the importance of online marketing and utilizes it to
market outside the state.
Chickasaw State Park, www.tennessee.gov/environment/parks/Chickasaw, located about ten minutes
west of Henderson, is situated on some of the highest terrain in West Tennessee. Of the area's 14,384
acres of timberland, 1,280 acres are used for recreation. The remainder is state forest managed jointly by
the State Forestry Division and the Tennessee Wildlife Resources Agency.
Bear Trace at Chickasaw, www.tngolftrail.net, with multiple tees, heavily wooded, 18-hole, 7,118-yard, par
72 layout provides a scenic and challenging round of golf for players of every skill level. The course is the
fourth course on the Bear Trace was designed by Jack Nicklaus. The course, located on some of the
highest terrain in West Tennessee is the most testing of the Trace courses, favoring placement over
power.
Chester County is home to many tourist destinations with websites. Some include:
• Bear Trace at Chickasaw, www.tngolftrail.net
• Bed and Breakfast Association, www.bbonline.com/tn
• Chickasaw Chalet, www.chickasawchalet.com
• Tennessee Wildlife Resource Agency, www.state.tn.us/twra
• Tourism Association of Southwest Tennessee, www.tast.tn.org
48
Tourism, Recreation & Parks Sector Assessment Overview
Category
Current Assessment
Future Vision
Networked Places
3
4
Applications &
Services
2
3
Leadership
2
3
Additional Comments
The Chester County eCommunity Leadership Team found that the tourism, recreation & parks sector
would benefit from enhancments to applications, such as Chickasaw Chalet accepting on-line
reservations.
• Networked Places – In the category of Networked Places, Chester County’s tourism, recreation
& parks sector is currently at stage 3 on a 0 to 5 scale. Most office employees have always-on
connections to the Internet at their desks. Some mobile workers have laptop computers and can
access the office network remotely. Affordable videoconferencing facilities are available in the
community.
• Applications & Services – In the category of technology Applications & Services, the tourism,
recreation & parks sector is currently at stage 2 on a 0 to 5 scale. Some facilities have an
informational website. Some facilities transmit or receive some reservations electronically.
• Leadership – In terms of technology Leadership within the tourism, recreation & parks sector,
Chester County is currently at stage 2 on a 0 to 5 scale. The Internet is seen as essential to
business operations. Employees are trained on basic applications.
tourism, recreation & parks sector, but understands the industry is limited in its resources and ability to
implement changes within a brief period. They have set goals to improve Networked Places to stage 4
and Applications & Services and Leadership to stage 3. The team’s vision includes:
• Some facilities use VoIP to save money.
• Some office workers have converted from desktop computers to portable devices with wireless
connections.
• Some office computers have webcams for videoconferencing.
• Most facilities have an informational website.
• Some websites can accept credit card purchases.
• Some facilities participate in the electronic supply chain.
49
•
•
•
Some facilities permit some employees periodically to telework.
Some facilities encourage employees to take work-related classes offline.
Employee training on new technology is a priority.
Priority Projects
• Work with local park officials to create a unique website for the park.
• Locate assistance to help tourism businesses within Chester County create a website and get
online.
• Utilize technology to market county and regional attractions to potential in-state and out-of-state
tourist.
• Place webcams at various locations and events so people can see what is happening without
leaving home.
• Establish online kiosks at hotels and attractions that do not have a staffed visitor information
booth. The kiosk can play video clips of attractions, recreation, shopping, restaurants and events
in Chester County. It should also have a touch screen so visitors can easily print information
sheets on various points of interest that includes driving directions from their current location,
hours of operation, pricing, etc.
• Encourage local hotels to provide always-on access to their occupants as well as devices with
which to connect.
50

Chester County - Connected Tennessee

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