Home Security Quick Start Guide

Bright House Networks
Home Security and
Control
Peace of mind included.
QUICK START GUIDE
Your System
Components
BASIC HOME SECURITY EQUIPMENT
INCLUDED IN YOUR WIRELESS PACKAGE
Touchscreen
Wireless Motion Detector
With Bright House Networks
Home Security and Control,
you can live in constant contact
and customized comfort.
Welcome to a home management system
that puts you in control of your security
and comfort. A system you can access and
adjust no matter where you are. A system
that’s personalized to your preferences,
no matter how often they change.
Wireless Window/Door Sensors (2)
Yard Sign and Window Decals
OPTIONAL HOME SECURITY
EQUIPMENT AVAILABLE
Wireless
Keypads
Glass
Break
Smoke
Detectors
Flood
Sensor
Key Fobs
Siren
Repeater
Wireless
Video
Cameras
Thermostat
CO
Detector
Not Pictured: Additional Window/Door Sensors,
Motion Detectors, Lighting Module
2
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
3
When you’re at home,
it’s touchscreen-simple.
When you’re away, it’s
always accessible.
Mobile App
Online
First things first.
Some good-to-know terms.
Security Zones.
Security Zones are created with sensors that can
detect events in the home, such as the opening and
closing of doors and/or windows, motion, smoke, etc.
ENTRY/EXIT ZONE
For doorways that are used to regularly enter/exit
the home. When armed and tripped, these zones
start an Entry Delay countdown.
PERIMETER ZONE
When armed and tripped, the alarm will sound
immediately.
24 - HOUR INFORM ZONE
When tripped (even if the system is armed), there
is never an alarm, but the event is recorded in the
history section of the touchscreen and online portal.
Touchscreen
Arming Modes.
Multiple ways to manage your system.
With Bright House Networks Home Security
and Control, you get an advanced home
management system designed to keep you
and your family safe and comfortable. You
can control everything from climate controls
and lighting, to door chimes and security
cameras—all from your touchscreen,
most wireless devices, or online. So you
have access wherever you are, whenever
you want.
4
Contact us at 1-855-821-1313
There are three different modes in which you can arm
your security system.
ARM AWAY
Use when everyone is leaving the house. This
activates all of the sensors, including the motion
detectors.
ARM STAY
Use when people are still home and active. The
motion detectors are not armed, but the door and
window sensors are armed as usual.
ARM NIGHT
Use if everyone’s home and going to bed. The motion
detectors are not armed. If a door or window in the
Entry/Exit Zone is opened, there is no delay period.
The alarm will immediately sound.
brighthouse.com/homesecurity
5
To get started:
Make sure your touchscreen is
plugged in and the apps are visible.
Touchscreen
access at home.
Arm & Disarm.
TO ARM:
1. At the top of the touchscreen, tap the Security
Status Header when it is in a disarmed state,
or tap the Security app.
2. Select the Arming Mode.
3. Enter your Keypad Code.
4. The Security Status Header changes to display an
Exit Delay countdown in the upper left-hand corner.
5. If you select the Arm Away mode, but do not trip an
Entry/Exit Zone during the Exit Delay, the security
system will automatically set to Arm Stay mode.
TO DISARM:
1. Tap the Security Status Header when it is in an
armed state, or tap the Security app.
2. Enter your Keypad Code. The Security Status
Header will confirm that the system is disarmed.
View Video.
To display images or live video from cameras on the
touchscreen:
1. From the Main screen, touch the Cameras app.
2. Images of all the camera views are displayed
(updated every five seconds).
3. Touch an image to view live video from that camera.
6
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
7
THE TOUCHSCREEN
When your alarm goes off.
Sending a panic alarm.
POTENTIAL BURGLARY:
In case of an emergency, you can manually trip the
alarm with the Panic Button.
The alarm will sound if an armed Entry/Exit Zone
is tripped and the system is not disarmed before
the Entry Delay countdown completes, or when
an armed Perimeter Zone is tripped.
1. Press the RED Panic Button on the bottom right
of the touchscreen.
2. The Emergency screen is displayed.
3. Press and hold one panic button (Fire, Medical,
or Police) to trigger an alarm.
4. To send an alarm for emergency fire
assistance, press Fire, hold and wait for
confirmation:
• The Touchscreen will sound a repeating,
high-pitched chime.
5. To send an alarm for emergency medical
assistance, press Medical, hold and wait
for confirmation:
• The Touchscreen will sound an audible,
repeating, triple beep signal.
NOTE: When “Police” is selected, you have the option
to send either a silent duress signal or an audible
panic alarm.
6. To send a silent duress signal or audible
panic alarm for police dispatch, press
Police and hold the button until you see
the following message appear:
“Press the touchscreen within 5 seconds to
sound the alarm.”
At this point, you still have an additional 30
seconds to enter a valid security code before the
Emergency Response Center (ERC) is notified.
If a valid Keypad Code is not entered within the
30 seconds, then the ERC will be notified and will
attempt the listed premise contact first, followed
by the other persons listed on your Emergency
Contact List.
If the ERC agents reach someone, they will ask
for the Secret Word and dispatch emergency
personnel if needed.
NOTE: The correct secret word should only be given
if there is NO emergency.
If the ERC agents are unable to reach someone,
emergency personnel will be immediately
dispatched.
FIRE OR SMOKE ALARM:
When tripped, the Emergency Response Center will
attempt to contact the homeowner at the listed
premise contact first. If they cannot be reached,
the fire department will be dispatched, then
another attempt to notify the homeowner will be
made at the second/back-up phone number.
• If you do not touch the screen within the
allotted time, a silent duress signal will
be sent to the ERC and the police will be
dispatched.
• If you touch the screen within the allotted
time, your alarm will begin to sound within a
few seconds and police will be dispatched.
8
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
9
Online access
anywhere you
have an Internet
connection.
THE ONLINE PORTAL
Rules.
Using the Rules option on the online portal,
you can customize your Bright House Networks
system to set up events or to notify you when
certain events occur (or do not occur) in your
home. You can change these Rules at any time.
There are three types of Rules.
SCHEDULE:
At a specified time, take action. For example,
on Wednesday, turn on the living room light at
7:00 pm.
To get started:
1. Go to brighthouse.com/homesecurity
2. Click on the link to sign in.
3.Enter your username and password that you received
at the time of installation in the login area.
Arm & Disarm.
TO ARM:
1. Click the Arm/Disarm
button when it is in a
disarmed state. A dialog
box will display.
2. Select the Arming Mode.
3. Enter your Keypad Code.
4. Click Arm Now.
EVENT:
When the front door opens, record a video clip or
take a picture (great when your kids come home
from school).
NON-EVENT:
When something does NOT happen at a specified time,
take action. For example, if the front door does not open
from 3:00–4:00 pm when the kids should come home,
send a text message.
TO ADD A RULE:
1. Log on to the online portal and click the Rules tab.
2. From the Rules screen, click Add Rule.
3.Select Schedule, Event, or Non-event.
TO DISARM:
1. Click the Arm/Disarm
button when it is in an armed state.
2. Enter your Keypad Code.
3. Click Disarm.
4.Select the criteria for your Rule.
10
Contact us at 1-855-821-1313
5.Modify the Describe the Rule field as desired.
6.Click Save.
brighthouse.com/homesecurity
11
CONTACTS FOR RULES:
You must also set up your contacts for these rules.
These contacts will be where/to whom your text and/
or email alerts are received.
Each time you click Take Picture or Take Video
Clip, a thumbnail of the picture/clip is added at
the bottom of the screen.
NOTE: These contacts are separate from the contacts
you set up for emergency dispatch.
TO VIEW RECORDED PICTURES OR VIDEOS:
TO SET UP CONTACTS:
1.Log into the Customer Portal.
2.From the Cameras drop down menu, click
Saved Pictures and Videos.
2.Select ‘Contacts for Rules’ from the “Rules” drop
down menu.
3.Click on a thumbnail image to view your saved
images or videos.
1.Log on to the online portal and scroll over the
Cameras tab on the menu bar.
3.On the Contact for Rules page Click Add Contact.
4.Enter the contact’s information in the popup
display. The Add Contact popup displays.
TO DOWNLOAD PICTURES OR VIDEOS:
5.Click Save. The newly created contact displays on
the Contacts for Rules page.
2. Click View Saved Pictures and Videos. A list of all
saved pictures and videos displays.
1. Log into the Customer Portal.
3. Check the box next to the picture/video icon.
View Video.
See live video and recent video clips and
pictures from the cameras installed in your
home.
TO VIEW LIVE VIDEO:
1.Log on to the online portal and click on the View Live Video link in the Cameras window
on the main page.
2.You will see live video from your primary
camera.
3.To view live video from another camera, click
on the thumbnail image of the camera you
want to view.
4. Click Download. The Save As box displays.
5. Select the location to save the pictures/ video.
6. Click Save. The pictures/ video save to the selected
location.
TO DELETE PICTURES OR VIDEOS:
1. Log into the Customer Portal.
2. Click View Saved Pictures and Videos. A list of all
saved pictures and videos displays.
3. Check the box next to the picture/video icon(s) to
be deleted.
4. Click Delete. A confirmation box displays.
5.Click Yes. The selected pictures/video is deleted.
4.To take a snapshot with the currently selected
camera, click Take Picture.
5.To take a 15-second video clip with the
currently selected camera, click Take Video
Clip.
12
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
13
Access on-the-go.
To get started:
Arm, Disarm, view live camera feeds, adjust the lighting
or temperature, and more, anytime, anywhere from most
smartphones and wireless devices. Search for “Bright
House Home Security” wherever you typically add apps
for your particular mobile devices. Once you launch
the app, log in using your online portal username and
password.
Arm & Disarm.
TO ARM:
1. Tap the green Security bar to display the Security
screen.
2. Tap Disarmed – Press to Arm. The Choose How to
Arm screen is displayed.
3. Select one of the following: Arm Stay, Arm Away,
or Arm Night.
4. Enter your Keypad Code.
5. Once the system is armed, the green bar turns red
and reads Armed – Press to Disarm.
TO DISARM:
1. Tap the red Security bar to display the Security
screen.
2. Tap Armed – Press to Disarm. The keypad is
displayed.
3. Enter your Keypad Code. The system is disarmed.
TO DISABLE SOUND:
Simply mute your device or adjust your sounds via the
settings menu.
14
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
15
Security is just the start.
Your Bright House Networks system has all kinds
of convenient features you can personalize to
your preference, and update or change as often
as you’d like. Here are just a few.
NEWS AND WEATHER
Wondering what it’s like outside, or
what’s going on in the world? Use the
apps on your touchscreen to check the
weather, news, and more before you
leave the house.
KEEP AN EYE ON THE HOUSE
Curious if the dog walker showed up,
or the kids made it home from school
on time? Take a look at your cameras
remotely, or personalize your system to
snap a picture when the door opens.
TURN ON THE LIGHTS
Don’t like coming home to a dark
house? Use the lighting controls to
flip on entry lights—right before you
pull in the driveway.
ADJUST YOUR THERMOSTAT
Want to change the temperature so
your house is cozy and comfortable
when you get home? You can set the
thermostat remotely so it’s just the way
you like it when you arrive home.
16
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
17
FAQ:
Q: WHAT HAPPENS IF MY TOUCHSCREEN LOSES POWER?
Your touchscreen contains a backup battery, so the
features of your security system will still be available
for approximately 24 hours after you lose power. To
conserve power, your touchscreen will turn off the
display until you touch it, and it will disable features
non-essential to security (e.g., apps). It will also begin
beeping intermittently to notify you of the power loss.
To stop the beeping, touch the touchscreen to illuminate
it > click on the Trouble message on the top right of
the home screen > click OK next to the AC Power loss
message. Note: if power is not restored within 6 hours
of acknowledging the power loss, the beeping will
begin again.
Q: HOW DO I CHANGE OR ADD A KEYPAD CODE?
From the Main screen of the touchscreen, scroll over
Settings > enter your current Keypad Code > click on
Security > Manage Keypad Codes.
OR
From the Bright House Networks Home Security and
Control online portal, scroll over the Security tab and
choose Keypad Codes from the drop down menu.
Q: HOW DO I CREATE OR EDIT MY EMERGENCY
DISPATCH LIST?
From the Bright House Networks Home Security
and Control online portal, scroll over the Security tab
and choose Emergency Dispatch Setup from the
drop down menu.
Bright House
recommends
you test your
alarm system
at least once
a month.
Go online to
brighthouse.com/
homesecurity
to get step by step
instructions.
Q: WHAT ARE ENTRY/EXIT ZONES AND PERIMETER
ZONES?
Entry/Exit Zones are the doors most commonly used
when you exit or enter your home. When an armed
Entry/Exit Zone sensor is tripped, an Entry Delay begins.
Perimeter Zones are all other doors and windows. If an
armed Perimeter Zone sensor is tripped, there is no
Entry Delay, and the alarm will sound instantly.
Q: HOW DO I REPORT ISSUES OR CONTACT
SOMEONE WITH QUESTIONS ABOUT BRIGHT
HOUSE NETWORKS HOME SECURITY?
Please call us at 1-855-821-1313.
18
Contact us at 1-855-821-1313
brighthouse.com/homesecurity
19
Contact our Bright House Networks
Home Security and Control
Specialists any time.
1-855-821-1313
Serviceable areas only. Some restrictions apply.
Products and price of equipment and services subject to change.
RES-0694-1505
AL ST. LIC# 1701 | FL LIC# EF20001092 | CITY OF INDIANAPOLIS LIC# LAC-000320 | MI LIC# 3601206646