Two jam-packed days of solutions, inspiration and advice for cultural

ays
d
d
e
k
c
a
p
Two jamation
r
i
p
s
n
i
,
s
n
of solutio
ra l
u
t
l
u
c
r
o
f
a n d a d v i ce
a l s.
p r o fe s s i o n
scan to
register for
your FREE
pass
Show Partners and Sponsors
The Museums + Heritage Show –
more to see, more to do, more to learn!
Two great, jam-packed, days of FREE talks, demos and all of the very latest
products and services for cultural professionals.
It’s all FREE of charge… you simply need to register for your FREE pass at
museumsandheritage.com/register. See you at Olympia, London on 14+15 May!
Check out our Top 10 Show Highlights
and demos
Masterclasses
nd demos and
e for on-sta
Make a beelin
e wealth
and tap into th
masterclasses
rs have.
at our exhibito
of expertise th
ns and
tio
latest innova
Check out the
can
ey
th
e
nc
a differe
discover what
site for
eb
w
r
ou
on
eye
make. Keep an
ings.
details and tim
40 FREE talks to choose from
This year’s programme scrutinises the
very latest thinking, trends and insights
for anyone working in the cultural sector.
We’ve themed the programme to help
you to plan your time – turn the page to
see the full range of talks.
for
rt now and
o
p
p
u
s
g
Fundin
this
the future
s mouth! In
e’
m the hors
types of
Straight fro
aling what
ve
re
e
b
ill
w
g in
LF
d
H
n
d for fu in
session
e considere
b
ill
.
w
k
s
o
ct
o
proje
in our b
A ‘must do’
the future.
y 14 May,
Wednesda
5
.4
11.05 - 11
e 3D
g
Cutting ed
Ask the Expert
answered!
s
n
your questio
to sit down
, you’ll be able
New for 2014
e one-to- one
rts and get fre
with our expe
s including:
e of specialism
ng
ra
a
on
ce
advi
accessibility
services
conservation
tion
ra
ne
income ge
nteers
lu
vo
g
in
ag
man
velopment
de
al
profession
ing
retail and trad
ia
social med
sustainability
ation
visitor expect
will be
e consultations
es
th
on our
Bookings for
e
ey
an
ep
e day. Ke
available on th
ore info.
website for m
Speakers’ Corner
More questions? After eac
h session our
speakers will be put in the
hot seat in
our NEW Speakers’ Corne
r. Go and grill
them for all the finer de
tails.
Retail Zone
Responding
to a crisis:
recovering R
othko
When Rothko
’s painting ‘Bla
ck
on Maroon’ w
as defaced it
made
headlines acro
ss the world.
Behind
the headlines
was a story of
how
a gallery resp
onds to such
an
occurence. Pa
tricia Smithen
, Head
of Conservatio
n, Programm
e, Tate
will talk abou
t the incident
and its
immediate im
pact on oper
ations.
Thursday 15
May, 13.25 14.05
g to find
Whether you’re lookin
r
your next bestselle
or want to preview
new lines, you can
be certain to find
inspiration in the
Show’s Retail Zone.
Speak to our
s
merchandise specialist
and
about bespoke designs
est
lat
the
t
ge
short runs and
ng.
aili
ret
ral
ltu
cu
on
thinking
,
Check out the Funding
ks on
tal
se
pri
ter
Trading + En
y
Ma
15
y
Thursda
Museu
ms
y
technolog
nal
, and Natio
right White
B
,
g The
rs
e
in
n
ss
g
si
cu
De
ill be dis
w
d
n
ich
a
tl
co
ppliers
project wh
Trust for S
ce new su sector’s largest
r
nnockburn
u
a
o
B
f
S
o
e
tl
ld
e
at
fi
e
£10m B
for battle
Explore th
0
benchmark
What’s hot? n with more than 15
rpretation
te
in
sets a new
l
a
u
rt
io
vi
it
st
h
ib
it
te
h
w
x
la
e
e
n
iv
ry
e
o
ers
e ve
trad
interpretati
ate an imm
wcasing th
used to cre
ite
ppliers sho
sp
es. Draw
e
su
ic
d
rv
t,
n
se
e
d
techniques
m
elp
ducts an
g
D environ
ro
3
in
p
h
,
in
g
a
u
who can h
ch
m
ro
te
u
re
h
walk-t
d find o t
l objects
n
a
a
ic
s
n
ys
h
s.
so
p
n
ri
o
a
la
n
ct p
comp
there being
latest proje
with your
attle.
u
B
o
e
y
0
th
.5
Keep in
1
m
o
-1
fr
1.10
to
y 14 May, 1
@M and uch!
HS
Wednesda
#M and
h ow
H S h ow
Register today for your FREE pass at museumsandheritage.com/register
Showo
Where
ff
better
t
oe
the Sho
w than nd your day
at
in the p
teamed
ub
u
and #d p with Museu ?! We’ve
rin
ms Sho
woff
extend kingaboutm
useum
the day
s to
more le
with m
or
ar
laught ning and defi e insight,
er.
nitely m
ore
Wedne
sd
Kensin ay 14 May, A
gton H
r
igh Str changel Bar
eet
FREE Talks on Hot Button Topics - Wednesday 14 May
FREE Talks on Hot Button Topics - Wednesday 14 May
Learning
Engaging New Visitors
Understanding Your Visitors
Curated by
09.55 - 10.35 Takeover Day: more than a day
This year’s Takeover Day (21 November) is set to be the biggest yet. But it’s not
just about a single day. Involving young people in your planning can benefit all
concerned – leading the way to the long-term involvement of your community.
Find out how to get involved and the impact it could have on your museum and
your working practice.
Caroline Marcus, Takeover Day Director, Kids in Museums; Lisa Jacques, Learning
Officer Contemporary Visual Arts, Leicester Arts & Museums Service and Tina
Barton, Managing Director, Wot Box Participation
SECTOR UPDATE - HLF
11.05 – 11.45 Support now for the future
This session looks at HLF’s recent funding for the museums sector and how
this fits with other funders. Fiona will consider the type of projects HLF
hopes to fund in future and outline both the current and future funding
support for collections, museums and the sector generally.
Fiona Talbott, Head of Museums, Libraries and Archives, Heritage Lottery Fund
12.15 - 12.55 Measuring impact and value
How do you measure the success of your learning programmes? Where do
museums fit in the increasingly data-driven world of curriculum design and formal
education policy? How do we evidence the profound impact a visit to our venue can
have upon a child? What about an interaction with a digital collection object – how
do we value that? These questions will be explored and conversation opened about
the way we articulate our offer to learners and teachers.
John McMahon, Museums, Libraries & Heritage Advisor, A New Direction and Anra
Kennedy, Content & Partnerships Director, Culture24
13.25 - 14.05 Learning through stories
This session explores practical ways in which museum learning teams can
embrace approaches to applying stories, storytelling and interpretation to
engage children of all ages with their collections and spaces. Lily brings an expert
storytelling perspective whilst Eloise talks about the impact this approach has had
in workshops at 2 Temple Place and also back in the classroom afterwards.
Lily Pender, Director, TheWholeStory and Eloise Maxwell, Education Co-ordinator,
2 Temple Place
14.35 - 15.15 Technology, learning & collections
The way that young people learn is undergoing profound change and in this
session you will hear from a teacher working in a forward-thinking, technically
innovative school about the opportunities afforded by technology and the
ways she and her students are working with it. Sejul will be revealing all about
Connecting Collections - a new national digital project presenting your digital
collections to teachers and learners in open, useful, flexible ways. He’ll explain
how your venue can join the project.
Jeanette O’Connor, Lead Practitioner for New Digital technologies, Uckfield
Community College and Sejul Malde, Research Manager, Culture24
15.45 - 16.25 Adult learners & anniversaries – a happy marriage?
WW1, Magna Carta, Battle of Waterloo … this is a decade that sees a series of
landmark anniversaries. Whether celebrating or commemorating the museums
sector has traditionally gone large on anniversaries, using them as hooks for
exhibition programming and to shine a light on collections. This session looks
at best practice around adult learning and anniversaries – does that hook add
value? How do we capitalise upon it? Our speakers from two very different
institutions will share their experiences, mixing theory and practice.
Curated by
Sponsored by
10.20 - 11.00 Audience Development Planner - a take away toolkit
An introduction to a new online tool to help organisations create their
own bespoke plan focusing on the visitors they want to reach and the best
ways of reaching them. Particularly useful for those who are planning a project
or submitting an HLF or other funding application. Pamela Pfrommer, Programme Manager, The Audience Agency
11.35 - 12.15 Why young people matter
Develop your understanding of the characteristics of young people and learn
about successful engagement approaches to target specific visitor types. Find
out how involving young people can benefit your museum and take away tips
from some inspirational case studies.
Lucie Fitton, Head of Engagement, The Audience Agency
12.45 - 13.25 The Oak and the Reed: engaging audiences by
meeting social needs
Aesop’s fable teaches us of the value of being adaptive. To meet visitor’s needs it
is important to be flexible. This is the tale of two garden paths to engaging new
visitors, through alleviating social issues and building communities in nature.
Liliana Derewnicka, Education Officer and Dr Asimina Vergou, Head of Education,
Botanic Gardens Conservation International
13.55 - 14.35 Creating a passionate web community
Everyone is aware of the vast potential of social media as a tool to reach and
engage potential visitors. But what are the key ingredients to successful online
community building? And how do you cut through the noise to make those
connections? This session will explore how to use social media to increase the
reach of your online content.
Katie Moffat, Online Communications and Social Media specialist/trainer, The
Audience Agency
15.05 - 15.45 Do you have what it takes to be a Fun Palace?
4 and 5 October 2014 will see hundreds of pop-up Fun Palaces across the UK
and beyond, uniting arts and sciences in a shout for culture at the heart of
public life. Some will last a morning, others the full 48 hours, each as varied
as the venues and local people making them, held together in a national
campaign for culture. Join us to find out how your organisation can benefit from
becoming a Fun Palace.
Stella Duffy and Sarah-Jane Rawlings
16.15 - 16.55 Designing the museum experience
through behavioural data
Discussing several case studies, Niels and Marielle will seek to show that
museums are able to measurably increase engagement and grow revenue,
by acting on insights in physical visitor behaviour, gained by using software
that combines qualitative and quantitative data, extracted from mobile guide
devices. We’ll talk about the technical aspects of our data gathering solution, as
well as preparing some data visualisation and discussing conclusions from data. Niels de Jong - Head of Business Development, Antenna International and
Marielle van Tilburg - Head of DM, Benelux Places at all seminars are limited and issued on the day, on a first come, first served basis.
Curated by
10.10 - 10.50 Introduction to visitor research
This session will cover the basics of how and why we do research with
visitors – the value of visitor studies for developing exhibitions and
programmes, as well as forming relationships with visitors.
Chris Whitby, Jack Gelsthorpe & Lauren Souter, Audience Research and
Advocacy, Science Museum
11.20 - 12.00 Using consultation and evaluation to benefit the
activities of relationships and partnerships
Find out how listening to current and potential stakeholders has informed
the way IWM has developed the First World War Centenary Partnership and
the resources produced for their members to use with their public. Gina will
also discuss how more recent stakeholder evaluation is informing future
plans for Partnership activities.
Gina Koutsika, Head of National and International Programmes and Projects,
Imperial War Museums
12.30 - 13.10 Are the kids on-board? Co-creation at the Cutty Sark
Hugh and Catherine will describe how visitor research can be used in
building community relationships, particularly focusing on research done
with children attending a primary school local to this iconic landmark.
They will demonstrate how the process can help children feel part of ‘the
management team’ rather than simply visitors, a model that can be adapted
for other visitor attractions.
Hugh Hope-Stone, Director, Hope-Stone Research & Catherine Stevenson,
Learning Manager, Cutty Sark
13.40 - 14.20 Understanding our visitors together - a successful
story from Wales
What happened when multiple sites across Wales joined together in two
research projects to better understand their visitors? This session will discuss
the cost benefits of collaborative working, as well as reflect on how joint
partnerships can benefit future visitor engagement.
Angharad Owens, Senior Research Executive, Strategic Marketing, Visit Wales
14.50 - 15.30 The insider’s view - what do your visitors think and
why does it matter?
Your visitors know more about how the experience you offer could be
improved than anyone. But how do we sift all the different views of our
visitors, to gain real insights which we can act on? Steve will introduce
you to the power of visitor benchmarking, the insights it can generate
and how it can help your organisation improve. Steve will also look
at Visitor Verdict, AIM’s benchmarking survey tool and will consider a
real-life example of how it has helped to inform important operational
and investment decisions. Steve Mills, Director, BDRC Continental
16.00 - 16.40 Playing To New Audiences
The world is changing and the Globe must change with it! This session will
focus on how the world famous landmark is marrying its ideology with
changing audiences expectations. Using recent award winning Education
strands as case studies, Sandra and Harper discuss how Shakespeare’s Globe
is learning from its audience. Come along and help your organisation rise
to the challenge!
Sandra Lynes, Head of Visitor Experience and Harper Ray, Digital Manager;
Education, Shakespeare’s Globe
Exhibition Design
+ Interpretation Sponsored by
Walling supplied by
10.00 - 10.40 Sustainability - a how to guide
Sustainability challenges organisations to address the implications – and
responses – in their own operations and supply chain, products/services/markets,
and community responsibilities. This session will expose you to professionals and
organisations who are actively working toward making their organisations more
sustainable.
Declan Rajasingam, Energy Manager, Natural History Museum and Cynergin
Consultant and Pat Mandeville, Cynergin Consultant
11.10 - 11.50 An insight into cutting edge 3D digital
design in interpretation
The Battle of Bannockburn project sets a new benchmark for battlefield
interpretation. By using cutting edge technologies including motion capture and
immersive 3D stereoscopic environments, it brings the battle to life for visitors.
Bright White Ltd, together with the project team, talk about the challenges faced in
developing this rich and highly engaging attraction.
Chris Walker, MD, Bright White Ltd and Tom Ingrey-Counter, Interpretation Project
Manager, National Trust for Scotland
12.20 - 13.00 How to get what you want from your designers … and
how designers can get what they want from you!
How can you ensure you receive quality responses to your tenders that meet your
needs? And how can you ensure a good relationship once working together? Join
PLB and Southend-on-Sea Borough Council to pick up some ideas for a successful
design collaboration.
Jamie McCall, Director, PLB and Peter Vadden, Group Manager, Culture, Improvement
& Development, Southend-on-Sea Borough Council
13.30 - 14.10 Challenges and opportunities of mounting a temporary
exhibition overseas
In 2012 ‘Winston Churchill - The Power of Words’, was the best attended exhibition
ever staged in New York’s Morgan Library. Mark and Allen will talk about the pitfalls,
benefits, problems and opportunities of staging such an initiative at long distance,
on a very limited budget and how digital media was used to enhance a limited
selection of real artifacts.
Mark Leslie, Managing Director, Martello Media Dublin and Allen Packwood, Director,
Churchill Archive, Churchill College, Cambridge
14.40 - 15.20 Why spirit of place matters
Good storytelling matters in museums and other cultural destinations. For the
stories that cultural destinations tell are a part of their identity; they express a Spirit
of Place and make those cultural destinations feel grounded, local and authentic
in a globalised world. Metaphor will explore these ideas looking at some of their
projects from around the world.
Rachel Morris, Director for Content and Vision, Metaphor
15.50 - 16.30 Digital interpretation: make it work for your audience
Faced with the ever developing and often bewildering range of digital interpretation
techniques - how do you choose something that will work effectively for
your museum or heritage interpretation project? The Association of Heritage
Interpretation looks at the process of selecting digital interpretation methods to
enable people to access, engage with and enjoy your site, collections and stories.
Association of Heritage Interpretation (AHI) in association with Alyson Webb, Director,
Frankly, Green + Webb and Cassie Herschel-Shorland, Commitee member, Association
of Heritage Interpretation (AHI)
The schedule may be subject to change so please do check the latest information at www.museumsandheritage.com/show
FREE Talks on Hot Button Topics - Thursday 15 May
FREE Talks on Hot Button Topics - Thursday 15 May
Collections
Exceeding Visitor Expectations
Funding, Trading +
Enterprise Curated by
Exhibition Design
+ Interpretation Sponsored by
10.25 - 11.05 Great products = successful shop
Michael Walton is Head of Trading at London Transport Museum,
with its extremely successful museum shop and online retail. He
has recently contributed to the 2nd edition of “Successful Retailing
in Museums”. Michael will talk about how the right products are
fundamental to increasing turnover and profitability and will
share his top tips for sourcing exciting and relevant products for
your shop.
Michael Walton, Head of Trading, London Transport Museum
Walling supplied by
10.00 - 10.40 ‘David Bowie is’ in the bestselling show
The V&A’s blockbuster exhibition, David Bowie is, combined 300 objects, music and film to
showcase the cultural significance of Bowie as a musical innovator and design visionary,
tracing his shifting style across six decades. In this session Katherine will talk about
the challenges of creating an immersive exhibition which delivered a deeply engaging
experience for a passionate audience.
Dr Kathryn Johnson, Director’s Researcher, Victoria and Albert Museum
11.10 - 11.50 Guinness Storehouse - how to support a narrative with light
Michael will show how a unique ‘lighting’ language was developed and used to enhance
the exhibition, the building and the brand of Ireland’s most visited tourist attraction - the
Guinness Storehouse - to improve the visitor experience, whilst always protecting the
fabric of this much loved heritage building. Michael Grubb, Creative Director, Michael Grubb Studio
12.20 - 13.00 New galleries for new audiences at the Imperial War Museum
James and John will consider the changing meaning of the ‘Great War’ for their audiences
over time and what impact it had on how the IWM addressed the challenge of, for the
first time, delivering a complex story when there is no direct memory of the events. They
will also discuss the difficulties they faced when interpreting challenging material from
the time.
James Taylor, Lead Curator of the First World War Galleries at the Imperial War Museum and
John Pickford, Associate at Casson Mann, and Lead designer First World War Galleries at
the Imperial War Museum
13.30 - 14.10 Capturing the spirit of a place – interpreting Stonehenge
In December 2013 a striking new Visitor Centre was unveiled some 1.5 miles from Britain’s
most iconic World Heritage site, Stonehenge, heralding a step-change in the visitor
experience offered at the site. This session will explore the interpretative and design
challenges encountered when working at such an iconic site, and how the unique spirit of
Stonehenge has been preserved.
Robert Campbell – Head of Interpretation, Stonehenge; Susan Greaney, Senior Properties
Historian; Alisdair Hinshelwood, Director and Designer, HSD and David Donoghue, Head of
Concept Designs, HSD
14.40 - 15.20 The development of the First World War in the Air Gallery: a
catalyst for museum change
The Royal Air Force Museum is transforming its visitor experience. The redevelopment of
the First World War gallery will be a catalyst for the Museum’s masterplan based upon a
story-led approach. Angela and Patrick will explain how they are creating a template for
future development, their work with audiences and the transformation of the way they
approach exhibition design.
Angela Vinci, Project Manager – First World War in the Air project, RAF Museum and Patrick
Swindell, Project leader and exhibition designer, Ralph Appelbaum Associates
15.50 - 16.30 Designing temporary exhibitions to a permanent standard
In designing and delivering temporary exhibitions, we work in an industry that is
inherently temporal. Rosie and Alex will discuss how to create shows with the quality of
permanent displays whilst ensuring flexibility and the scope for reuse and repurposing and
specifically how this was achieved in the current Urban Salon designed V&A exhibition, The
Glamour of Italian Fashion 1945-2014.
Rosie Wanek, Senior Exhibition Co-ordinator, V&A and Alex Mowat, Director, Urban Salon
Sponsored by
09.55 - 10.35 What does this DAM thing do?
Digital Asset Management enables cultural organisations to find, manage
and convert the digital assets associated with their collection objects. Using
examples from the Courtauld Institute of Art, The Fitzwilliam Museum,
The National Gallery and the British Library, Richard will demonstrate how
combining DAM with Collections Management Systems, institutions can
provide an efficient and comprehensive collection information solution.
Richard Bamford, EMEA Business Director, Extensis
11.05 - 11.45 Using industrial objects in challenging environments
Using industrial objects in ‘real world’ environments can often be a challenge
– but there can be fewer challenges bigger than using an historic steam train
in the world’s busiest underground railway. This is what happened as part
of the celebration of 150 years of the London Underground. Tim Shields will
speak about the engineering assurance, risk management and ethics of this
spectacular run.
Tim Shields, Senior Curator, London Transport Museum
12.15 - 12.55 Current changes in copyright
Following the publication of the Hargreaves review on how the Intellectual
Property framework supports growth and innovation there have been many
developments on how copyright is managed. Emily (known as @copyrightgirl
on Twitter) will provide an up-to-the-minute review of what has happened,
what is still to come, and what you should be doing about it.
Emily Goodhand, Copyright and Compliance Officer, University of Reading
13.25 - 14.05 Responding to a crisis: recovering Rothko
When Rothko’s painting ‘Black on Maroon’ was defaced it made headlines
across the world. Behind the headlines was a story of how a gallery responds to
such an occurrence. Patricia Smithen and Rachel Barker from Tate’s Conservation
Department will talk about the incident and its immediate impact on
operations, as well as how the conservation project evolved. They will discuss
some of the challenges they faced in treating this delicate painting,
providing insight into this behind-the-scenes activity at Tate.
Patricia Smithen, Head of Conservation, Programme, Tate and
Rachel Barker, Conservator for the Rothko Project
14.35 - 15.15 Sharing museum storage
A shared museum store is more than just a building - it is the physical
realisation of a partnership. Philippa and Richard will talk about the partnership
between Chatham Historic Dockyard Trust and the Imperial War Museum and
how it operates. Tips for developing successful long-term partnerships will be
shared along with warnings of the potential pitfalls.
Philippa Mackenzie, Head of Collections Management, Royal Museums
Greenwich and Richard Holdsworth, Director of Preservation & Education,
Chatham Historical Dockyard Trust
15.45 - 16.25 The right way to take the tough decisions
Sometimes a museum needs to be re-thought from the ground up. Through
reviewing their collections, disposing of items, re-focusing their activities and
developing new forms of access, Elmbridge is completely revising the way it
delivers its museums service. Anna will talk about the process, how they are
delivering it and how they have ensured that they are delivering the service
their stakeholders want.
Anna Bright, Museum Manager, Elmbridge Museum
Curated by
10.10 - 10.50 A day in the life of a VisitEngland assessor
VisitEngland’s assessor team needs to be adaptable, visiting a castle one day and
a zoo the next, going from living museums to stately homes and nature reserves
to art galleries. Here’s an opportunity to go behind the scenes, find out how easy
it is to go unnoticed and discover what has impressed them.
Fred Cubbage, Visitor Attraction Assessor, VisitEngland
11.20 - 12.00 Catching up with the 21st century
Keeping up to date with technology and state of the art facilities can be tricky
when your site dates back to Victorian times and beyond. In this session, find out
how an historic venue doesn’t necessarily mean an old-fashioned day out for
visitors. The featured case studies will include Lincoln Castle.
Guest speakers introduced by Pam Foden, Head of Industry Development,
VisitEngland
12.30 - 13.10 Taking on a challenge and winning
The tourism industry faces challenges on a daily basis, from the atrocious
weather to demanding visitors and crumbling buildings. In this session, find out
how a number of visitor attractions have risen to their own individual challenges.
The featured case studies will include Gloucestershire Warwickshire Railway.
Guest speakers introduced by Pam Foden, Head of Industry Development,
VisitEngland
13.40 - 14.20 What the future holds
The future is as important as the past when it comes to understanding the
tourism industry. Based on VisitEngland’s 2013 Futures research project, this
session will explore the demographic, economic, technological, consumer and
tourism-related trends that will influence domestic tourism over the coming
years.
Jenny McGee, Enterprise Director, VisitEngland
14.50 - 15.30 Accessibility - above and beyond legal requirements
The UK tourist industry generates over £2bn of revenue from visitors with a
range of impairments and disabilities. Katie and Matt will explore strategies to
maximise the opportunity for increased footfall and revenue from this often
overlooked market. We know that visitor attractions are keen to give families
with disabled children memorable and enjoyable days out. Visits Unlimited will
give you an insight into the visitor journey seen through the eyes of families with
disabled children. When developing your access strategy this session is a must.
Katie Clarke and Matt Riley, Directors, Visits Unlimited
Places at all seminars are limited and issued on the day, on a first come, first served basis.
SECTOR UPDATE
11.35 - 12.15 A world of opportunities from ACE and
AIM
Arts Council England will provide the latest information on their
current opportunities and funding plans for 2015 to 2018. AIM
will discuss their five grant giving schemes as well as other
money saving opportunities.
Matthew Tanner, Chair of the Association of Independent
Museums and Mary Godwin, Relationship Manager for
Museums, Arts Council England
12.45 - 13.25 Welcome (now give us your money)!
We work endlessly on our programming and our presentation, we
focus hard on our grant applications and our outcomes - and yet
sometimes forget some basic steps that make every visitor feel
better, relax and spend more. Victoria will help you to ensure that
your museum or heritage site is offering a great welcome, happy
customer service and still generating good spend. Surprisingly
simple, but surprisingly difficult to do….
Victoria Wallace, Chief Executive, Leeds Castle
13.55 - 14.35 Jack Vettriano, record-breaking retail!
The Vettriano exhibition produced £1.35 million in retail sales in 5
months. This presentation will illustrate the exhibition’s background
and context, before describing the business of creating a recordbreaking retail outlet for a temporary exhibition. We will describe
our methodology for creating a successful shop and focus on the
lessons learned along the way.
Catherine McGurk, Retail Trading Manager and Dr Neil Ballantyne,
Museum Manager, Kelvingrove Art Gallery and Museum, Glasgow
Life.
15.05 - 15.45 Top 10 tips – fundraising opportunities and
challenges in the museums and heritage sector
Fundraising for museums and heritage organisations is exactly the
same as fundraising for any charity. Or is it? Louisa – who joined
the cultural sector 12 months ago and has many year’s fundraising
experience from outside the sector – will discuss what she found
challenging and what opportunities exist, when fundraising for a
heritage site and museum. She will run through the top 10 things
she has learnt since joining the sector and you will walk away with
some top tips to implement in your fundraising strategy.
Louisa Pharoah, Head of Development, ss Great Britain Trust The schedule may be subject to change so please do check the latest information at www.museumsandheritage.com/show
Museums + Heritage Advisor
The ultimate news, product and opinion
resource for museums, galleries, cultural
and heritage visitor attraction professionals,
brought to you by the team behind
Museums + Heritage Show and Awards
Bespoke Storage Solutions
for MUSEUMS and HERITAGE
In-depth project
reviews and
case studies
The sector’s most
comprehensive
supplier directory;
keep up to date
on the latest
technologies,
product launches
and services.
With over 60 years of Museum and Heritage
storage experience we've learned a lot along
the way.
Storage for long-term conservation in museums presents
unique challenges. Fragile and often irreplaceable
artifacts vary in size, weight and quantity. This is why
museums frequently require specific solutions to their
storage problems. Storage solutions bespoke to the
museum sector.
We will design a bespoke solution to match the nature of
your collection, the storage space available and storage
space required both currently and in the future.
Follow us on Twitter for
all the latest updates
@MandHAdvisor
Contact us today to arrange for a no obligation site visit
or visit our stand, M8, at the Museum + Heritage
Exhibition on May 14th & 15th.
Insight, opinion and
latest thinking from
sector experts
Link House, Halesfield 6, Telford TF7 4LN
museumsandheritage.com/advisor
Framework number RM1501
Furniture and Associated Services
– High Density Storage, Lot 3
0800 169 5151
Website: www.link51.co.uk
Telephone:
By overground train:
Visiting the Show
Shepherd’s Bush
OVERGROUND
CENTRAL
A 402
A219
SHEPHERD ’S BU
Kensington Olympia is the nearest station
with overground trains which connect with the
underground at Shepherds Bush, West Brompton,
Willesden and Wembley Central as well as at
Clapham Junction.
Shepherds Bush to Kensington Olympia
trains every 5 -10 mins, duration 2 mins
Clapham Junction to Kensington Olympia
trains every 4 -10 mins, duration 10 mins
Keep in touch!
#MandHAwards
BLYTHE RD
H RD
20
A32
Connect with us on:
High Street
Kensington
SMIT
MER
HAM
ST
DISTRICT
CIRCLE
AY
IA W
By bus:
Olympia is regularly served by the following bus
routes:
Hammersmith Road: 9, 10, 27, 28
Holland Road: 49
North End Road: 391
Full travel and accommodation information
can be found on the Show website –
museumsandheritage.com/show
IGH
NH
GTO
MP
OLY
Barons Court (10 mins)
Earls Court (10 mins)
West Kensington (10 mins)
High Street Kensington (15 mins)
Hammersmith (15 mins)
Shepherds Bush: connect to overground direct to
Olympia (see above), 15 mins walk or 5 mins on 49 bus
West Brompton: connect to overground direct to
Olympia (see above)
Kensington
(Olympia)
OVERGROUND
SIN
KEN
SH RD
By underground (walking time):
WEST HALL
OLYMPIA
entrance via
Blythe Road
Hammersmith
PICCADILLY
DISTRICT
CIRCLE
HAMMERSMITH
& CITY
L RD
TALGARTH RD
A4
WEL
ROM
WC
WA
R
WI
CK
RD
PICCADILLY
DISTRICT
PICCADILLY
DISTRICT
Earl’s Court
DISTRICT
West
Kensington
Barons Court
West
Brompton OVERGROUND
DISTRICT
Venue
West Hall, Olympia Exhibition Centre,
Blythe Road, London W14 8UX
Opening Times:
Wednesday 14 May9.30am – 5.30pm
Thursday 15 May 9.30am – 5.00pm
@MandHShowfacebook.com/MandHShow
01905 724734
museumsandheritage.com/show
psst!
shortlist
now
online
To view the
shortlist visit
museumsandheritage.com/awards
Don’t forget to book your ticket to the
industry’s hottest event on 14 May 2014.
Awards Partners
and Sponsors