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For further information or to register for your FREE pass: museumsandheritage.com/show
Europe’s largest creative
design and build company
The Museums + Heritage Show
With so much to see, do and learn, the Show is an absolute
‘must do’ for anyone working in museums, galleries, heritage or
cultural visitor attractions. Taking place at Olympia West, London,
on 14+15 May, this year’s Show is chock-full of practical advice
and guidance from sector experts, enabling you to keep your
organisation ahead of the game.
Register now for this year’s hottest ticket and it’s all FREE of charge! What’s not to love?
museumsandheritage.com/register
Keep in touch using
#MandHShow
Contents
Every service at every stage
• Design Development
• Project Management
• Scenic Theming and Props
• Joinery & Solid Surfacing
• Metalwork & Engineering
• Fit-Out
• Interactives
• Sculpture & Figures
• Model Making
• Graphics
T
VISIAT
U
US
Show Organisers:
The Museums + Heritage Show Ltd
T + 44 (0) 1905 724734 | F + 44 (0) 1905 724744
E [email protected]
www.museumsandheritage.com
facebook.com/MandHShow | @MandHShow
What’s On
Seminars
Wednesday Seminars
Thursday Seminars
Exhibitor List
Awards Shortlist
4
8
11
13
20
25
14 + 15 May 2014
West Hall | Olympia | London
STAND W11
W11
Register today for your FREE pass at museumsandheritage.com/register
Show Partners and Sponsors
Paragon Creative Ltd Unit 8, Harrier Court, Airfield Business Park, Elvington, York, YO41 4EA, England
T: +44 (0)1904 608020 F: +44 (0)1904 608011 E: [email protected] W: www.paragon-creative.co.uk
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1
Awards Partners and Sponsors
2
The Museums + Heritage Show –
more to see, more to do, more to learn!
Two great, jam-packed, days of FREE talks, demos and all of the very
latest products and services for cultural professionals.
It’s all FREE of charge… you simply need to register for your FREE
pass at museumsandheritage.com/register.
See you at Olympia, London on 14+15 May!
40 FREE talks to choose from
This year’s programme scrutinises the
very latest thinking, trends and insights
for anyone working in the cultural sector.
We’ve themed the programme to help
you to plan your time – turn the page to
see the full range of talks.
Cutting e
d
ge 3
D techno
Designers
logy
, Bright W
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Trust for S
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cotland w
ill be discu
£10m Batt
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sets a new
roject wh
benchma
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interpreta
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virtual inte eld
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from the B o physical objects re ite
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Wednesd
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Ask the Expert
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New for 2014
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with our expe
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advice on a rang
accessibility
services
conservation
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retail and trad
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sustainability
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Bookings for th
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website for m
Funding - s
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session HLF
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will be reve
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projects will
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A ‘must do’
in
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Wednesday
14 May,
11.05 - 11.4
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Masterclasses
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Make a beelin
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details and tim
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our top 10
Show highligh
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Speakers’ Corner
More questions? After eac
h session our
speakers will be put in the
hot seat in
our NEW Speakers’ Corne
r. Go and grill
them for all the finer de
tails.
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Museu
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and #d he day with nitely more
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will talk abou
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and its
immediate im
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Thursday 15
May, 13.25 14.05
Register today for your FREE pass at museumsandheritage.com/register
Whethe
r you’re
looking
your ne
to find
xt bests
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or want
to previe
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new line
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be certa
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inspirati
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Show’s R
etail Zon
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Speak to
our
mercha
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about b
espoke
designs
short ru
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thinking and get the late
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Check o
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ut the F
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Trading
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Thursda nterprise talks
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01977 682051
www.theworkhaus.co.uk
Joinery
Showcases
Interactives
Themed effects
Sculpture
Installation
Come s
eu
and se nd
on sta
K6
We love what we do at The Workhaus and
it shows. Talk to a team of highly skilled
experts that are as passionate about creating
unique displays as you are, and bring
your ideas to life without compromising.
York Minster Revealed - The Undercroft
Telling the story of the hidden past from the Roman origins to the present day.
WHO DO YOU THINK YOU ARE?
Origins, meanings, fascinating facts and
stories on English, Irish and Scottish
names in these brilliant books.
The new England ranges
launched 2013 —
what our customers say...
“This was our great new line. Shop area
is limited and we had to think carefully
about giving space over to a spinner for
the books and magnets. But we were not
disappointed. Sales outstripped all our
expectations. We are absolutely delighted
with the high sell through of these
products.” Stuart Richardson, Manager,
Alnwick Castle Gift Shop.
“The book and magnet range has sold
extremely well. These products have
made an excellent addition to our offer.
Lang Syne developed a stand that
complemented and was sympathetic
with the new shop fitting and lay-out
and their team merchandise on a
regular basis”. Vanessa Ward, Business
Support Manager, Durham Cathedral.
Plus: matching
range of attractive
coasters and
magnets.
Unique products.
Great margins.
Free displays.
Everyone has a name so
everyone is a potential customer!
Over 2 million copies sold of Scottish
and Irish titles. The English range,
introduced in 2013, is flying out at
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Our site specific ranges include
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Visit Ken Laird on Stand R3 Mobile:07714 342 525
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Telephone: 0131 344 0414 Fax: 0845 075 6085
E-mail: [email protected] www.langsyneshop.co.uk
40+ FREE Talks
This year’s Show brings together the most comprehensive programme of FREE talks the
industry has to offer. Combining the perfect mix of hot-button topics, leading experts, inspiring
cross-sector case studies, real advice and solutions, the 2014 programme is a key tool for
the busy cultural professional wanting to develop skills and keep up to date with the latest
thinking. The programme is streamed according to the following themes and the full details can
be viewed on pages 11 and 13 of this guide.
Thursday 15 May
Wednesday 14 May
Learning
The Learning stream of talks, curated by Culture24
and sponsored by DJ Willrich, will explore the
very latest in cultural learning. From children
through to adult learners these sessions will open
up new opportunities and thinking for education
managers and will also consider how to measure
the success of your learning programme.
Engaging New Visitors
The Engaging New Visitors talks, sponsored
by Antenna International and curated by The
Audience Agency, will guide visitors through a
range of different approaches, techniques and
strategies for raising their profile and reaching
new audiences.
Understanding your Visitors
The Understanding Your Visitors stream of talks,
curated by Visitor Studies Group will explore
the very latest in market and audience research,
segmentation and profiling all with the specific
aim of ensuring that visitors will be able to better
understand their visitors and respond to their
needs.
Sector Update – HLF
HLF will be revealing what types of projects will
be considered for funding in the future.
Collections
The Collections stream is curated by Cultural Consultant
Paul Fraser-Webb and Clare Valentine, Head of Life
Sciences Collections, Natural History Museum, with their
fingers very much on the pulse these sessions promise
to explore current issues, including copyright, sharing
museum storage and collection disposal and also some
hot topics from 2012 including how Tate responded
to the defacing of one of their key pieces of art?
Sponsors of this stream Extensis will demonstrate how
introduction of a Digital Assest Management system can
change the way you find and manage your collections.
Exceeding Visitor Expectations
VisitEngland will draw on their years of experience
within tourism to tell you the best way to wow your
visitors! Attractions that are part of their Visitor
Attraction Schemes will provide you with the ideas and
tools to put into practice in your own organisation!
Funding, Trading + Enterprise
Tough times often call for new ideas so AIM have
curated a series of talks which will help visitors to
maximise their income. Visitors will learn from experts
in this field about how to develop great products,
fundraising opportunities and challenges and hear first
hand from a UK organisation how they created a record
breaking retail outlet for a temporary exhibition.
Sector Update – ACE
An update on Arts Council England’s activity in relation
to museums.
Both Days
Exhibition Design + Interpretation
Two jam-packed days of talks sponsored by Bright White,
all geared up to help visitors involved in the creation of
permanent or temporary exhibitions - hear from some
of the UK’s leading designers, find out how to make the
relationship with your designer work for you, get an
insight into cutting edge technologies and hear first hand
from some organisations who are getting it right! These
talks will be taking place in a specially created theatre
using Protean Reform sustainable exhibition walling.
Register today for your FREE pass at museumsandheritage.com/register
8
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merchandising and finance systems.
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Museum and Gallery Storage Solutions have been a specialism for Polstore
Storage Systems since the 1960s. Our high standards of service and
finishing is embedded in our company culture creating a constant stream
of referrals and because of this we have now fitted out over 300 collections
in the UK. Storage for museums, galleries and collections must provide
easy visual access while protecting artefacts safely and securely. With even
the smallest of budgets Polstore can help you transform your museum’s
storage potential through more effective use of your space.
FREE Talks on Hot Button Topics - Wednesday 14 May
Learning
Engaging New Visitors
Curated by
Sponsored by
09.55 - 10.35 Takeover Day: more than a day
This year’s Takeover Day (21 November) is set to be the biggest
yet. But it’s not just about a single day. Involving young people in
your planning can benefit all concerned – leading the way to the
long-term involvement of your community. Find out how to get
involved and the impact it could have on your museum and your
working practice.
Caroline Marcus, Takeover Day Director, Kids in Museums; Lisa
Jacques, Learning Officer Contemporary Visual Arts, Leicester Arts
& Museums Service and Tina Barton, Managing Director, Wot Box
Participation
SECTOR UPDATE - HLF
11.05 – 11.45 Support now for the future
This session looks at HLF’s recent funding for the museums
sector and how this fits with other funders. Fiona will
consider the type of projects HLF hopes to fund in future
and outline both the current and future funding support for
collections, museums and the sector generally.
Fiona Talbott, Head of Museums, Libraries and Archives,
Heritage Lottery Fund
12.15 - 12.55 Measuring impact and value
How do you measure the success of your learning programmes?
Where do museums fit in the increasingly data-driven world of
curriculum design and formal education policy? How do we evidence
the profound impact a visit to our venue can have upon a child? What
about an interaction with a digital collection object – how do we
value that? These questions will be explored and conversation opened
about the way we articulate our offer to learners and teachers.
John McMahon, Museums, Libraries & Heritage Advisor, A New
Direction and Anra Kennedy, Content & Partnerships Director,
Culture24
13.25 - 14.05 Learning through stories
This session explores practical ways in which museum learning
teams can embrace approaches to applying stories, storytelling and
interpretation to engage children of all ages with their collections
and spaces. Lily brings an expert storytelling perspective whilst
Eloise talks about the impact this approach has had in workshops
at 2 Temple Place and also back in the classroom afterwards.
Lily Pender, Director, TheWholeStory and Eloise Maxwell, Education
Co-ordinator, 2 Temple Place
14.35 - 15.15 Technology, learning & collections
The way that young people learn is undergoing profound
change and in this session you will hear from a teacher working
in a forward-thinking, technically innovative school about the
opportunities afforded by technology and the ways she and her
students are working with it. Sejul will be revealing all about
Connecting Collections - a new national digital project presenting
your digital collections to teachers and learners in open, useful,
flexible ways. He’ll explain how your venue can join the project.
Jeanette O’Connor, Lead Practitioner for New Digital technologies,
Uckfield Community College and Sejul Malde, Research Manager,
Culture24
15.45 - 16.25 Museum learners & anniversaries – a happy
marriage?
First World War, Magna Carta, Battle of Waterloo, The Easter Rising…
this is a decade of landmark anniversaries so it’s not surprising that
museums are becoming increasingly adept at using them, either as
exhibition hooks or to shine new light on established collections. This
session explores best practice for learning and anniversaries – where
is the value created for the institution? How can they be used to
create more meaningful learning experiences? Our speakers will share
the learning from their work on ‘Significance of the Centenary’ - a
network funded by the Arts and Humanities Research Council which
brought together museum interpreters, educators and academics, to
discuss the theory and practice of centennial commemoration.
Alex Drago, Explorer Manager, Learning & Engagement, Historic
Royal Places and Dr Joanne Sayner, Senior Lecturer in Cultural Theory
and German Studies, University of Birmingham.
11
Curated by
Sponsored by
10.20 - 11.00 Audience Development
Planner - a take away toolkit
An introduction to a new online tool to help
organisations create their own bespoke plan
focusing on the visitors they want to reach and the
best ways of reaching them. Particularly useful for
those who are planning a project or submitting
an HLF or other funding application. Pamela Pfrommer, Programme Manager, The
Audience Agency
11.35 - 12.15 Why young people matter
Develop your understanding of the characteristics
of young people and learn about successful
engagement approaches to target specific visitor
types. Find out how involving young people can
benefit your museum and take away tips from some
inspirational case studies.
Lucie Fitton, Head of Engagement, The Audience
Agency
12.45 - 13.25 The Oak and the Reed: engaging audiences by meeting social needs
Aesop’s fable teaches us of the value of being
adaptive. To meet visitor’s needs it is important to
be flexible. This is the tale of two garden paths to
engaging new visitors, through alleviating social
issues and building communities in nature.
Liliana Derewnicka, Education Officer and Dr
Asimina Vergou, Head of Education, Botanic Gardens
Conservation International
13.55 - 14.35 Creating a passionate web
community
Everyone is aware of the vast potential of social
media as a tool to reach and engage potential
visitors. But what are the key ingredients to
successful online community building? And
how do you cut through the noise to make those
connections? This session will explore how to use
social media to increase the reach of your online
content.
Katie Moffat, Online Communications and Social
Media specialist/trainer The Audience Agency
15.05 - 15.45 Do you have what it takes to be
a Fun Palace?
4 and 5 October 2014 will see hundreds of pop-up
Fun Palaces across the UK and beyond, uniting arts
and sciences in a shout for culture at the heart of
public life. Some will last a morning, others the full
48 hours, each as varied as the venues and local
people making them, held together in a national
campaign for culture. Join us to find out how your
organisation can benefit from becoming a Fun
Palace.
Stella Duffy and Sarah-Jane Rawlings
16.15 - 16.55 Designing the museum
experience through behavioural data
Discussing several case studies, Niels and Marielle
will seek to show that museums are able to
measurably increase engagement and grow
revenue, by acting on insights in physical visitor
behaviour, gained by using software that combines
qualitative and quantitative data, extracted from
mobile guide devices. We’ll talk about the technical
aspects of our data gathering solution, as well as
preparing some data visualisation and discussing
conclusions from data. Niels de Jong, Head of Business Development,
Antenna International and Marielle van Tilburg, Head
of Digital Media, Benelux Places at all seminars are limited and issued on the day, on a first come, first served basis.
Understanding
Your Visitors
Curated by
10.10 - 10.50 Introduction to visitor
research
This session will cover the basics of how and
why we do research with visitors – the value
of visitor studies for developing exhibitions and
programmes, as well as forming relationships
with visitors.
Chris Whitby, Jack Gelsthorpe & Lauren Souter,
Audience Research and Advocacy, Science Museum
11.20 - 12.00 Using consultation and
evaluation to develop and improve
partnership working
Find out how listening to current and potential
stakeholders has informed the way IWM has
developed the First World War Centenary
Partnership and the resources produced for
their members to use with their audiences. Gina
& Angela will discuss the most more recent
stakeholder evaluation, especially what IWM
would like to find out and how they are working
with Sphere Insights Ltd to achieve it.
Gina Koutsika, Head of National and International
Programmes and Projects, Imperial War Museums
& Angela Diakopoulou, Head of Research, Sphere
Insights Ltd
12.30 - 13.10 Are the kids on-board? Cocreation at the Cutty Sark
Hugh and Catherine will describe how visitor
research can be used in building community
relationships, particularly focusing on research
done with children attending a primary school
local to this iconic landmark. They will demonstrate
how the process can help children feel part of ‘the
management team’ rather than simply visitors,
a model that can be adapted for other visitor
attractions.
Hugh Hope-Stone, Director, Hope-Stone Research &
Catherine Stevenson, Learning Manager, Cutty Sark
13.40 - 14.20 Understanding our visitors
together - a successful story from Wales
What happened when multiple sites across Wales
joined together in two research projects to better
understand their visitors? This session will discuss
the cost benefits of collaborative working, as well
as reflect on how joint partnerships can benefit
future visitor engagement.
Angharad Owens, Senior Research Executive,
Strategic Marketing, Visit Wales
14.50 - 15.30 The insider’s view - what do
your visitors think and why does it matter?
Your visitors know more about how the experience
you offer could be improved than anyone. But
how do we sift all the different views of our
visitors, to gain real insights which we can act
on? Steve will introduce you to the power of visitor
benchmarking, the insights it can generate and
how it can help your organisation improve. Steve
will also look at Visitor Verdict, AIM’s benchmarking
survey tool and will consider a real-life example of
how it has helped to inform important operational
and investment decisions. Steve Mills, Director, BDRC Continental
16.00 - 16.40 Playing To New Audiences
The world is changing and the Globe must change
with it! This session will focus on how the world
famous landmark is marrying its ideology with
changing audiences expectations. Using recent
award winning Education strands as case studies,
Sandra and Harper discuss how Shakespeare’s
Globe is learning from its audience. Come along
and help your organisation rise to the challenge!
Sandra Lynes, Head of Visitor Experience and Harper
Ray, Digital Manager; Education, Shakespeare’s
Globe
Exhibition Design +
Interpretation
Sponsored by
Walling supplied by
10.00 - 10.40 Sustainability - a how to guide
Sustainability challenges organisations to address the
implications – and responses – in their own operations
and supply chain, products/services/markets, and
community responsibilities. This session will expose
you to professionals and organisations who are actively
working toward making their organisations more
sustainable.
Declan Rajasingam, Energy Manager, Natural History
Museum and Cynergin Consultant and Pat Mandeville,
Cynergin Consultant
11.10 - 11.50 An insight into
cutting edge 3D digital design
in interpretation
The Battle of Bannockburn project sets a new benchmark
for battlefield interpretation. By using cutting edge
technologies including motion capture and immersive
3D stereoscopic environments, it brings the battle to life
for visitors. Bright White Ltd, together with the project
team, talk about the challenges faced in developing this
rich and highly engaging attraction.
Chris Walker, MD, Bright White Ltd and Tom IngreyCounter, Interpretation Project Manager, National Trust
for Scotland
12.20 - 13.00 How to get what you want from
your designers … and how designers can get
what they want from you!
How can you ensure you receive quality responses to your
tenders that meet your needs? And how can you ensure
a good relationship once working together? Join PLB and
Southend-on-Sea Borough Council to pick up some ideas
for a successful design collaboration.
Jamie McCall, Director, PLB and Peter Vadden, Group
Manager, Culture, Improvement & Development,
Southend-on-Sea Borough Council
13.30 - 14.10 Challenges and opportunities of
mounting a temporary exhibition overseas
In 2012 ‘Winston Churchill - The Power of Words’, was
the best attended exhibition ever staged in New York’s
Morgan Library. Mark and Allen will talk about the
pitfalls, benefits, problems and opportunities of staging
such an initiative at long distance, on a very limited
budget and how digital media was used to enhance a
limited selection of real artifacts.
Mark Leslie, Managing Director, Martello Media Dublin
and Allen Packwood, Director, Churchill Archive, Churchill
College, Cambridge
14.40 - 15.20 Why spirit of place matters
Good storytelling matters in museums and other cultural
destinations. For the stories that cultural destinations tell
are a part of their identity; they express a Spirit of Place
and make those cultural destinations feel grounded,
local and authentic in a globalised world. Metaphor will
explore these ideas looking at some of their projects from
around the world.
Rachel Morris, Director for Content and Vision, Metaphor
15.50 - 16.30 Digital interpretation: make it
work for your audience
Faced with the ever developing and often bewildering
range of digital interpretation techniques - how do
you choose something that will work effectively for
your museum or heritage interpretation project? The
Association of Heritage Interpretation looks at the process
of selecting digital interpretation methods to enable
people to access, engage with and enjoy your site,
collections and stories.
Association of Heritage Interpretation (AHI) in association
with Alyson Webb, Director, Frankly, Green + Webb and
Cassie Herschel-Shorland,Commitee member, Association
of Heritage Interpretation (AHI)
The schedule may be subject to change so please do check the latest
information at www.museumsandheritage.com/show
FREE Talks on Hot Button Topics - Thursday 15 May
Sponsored by
09.55 - 10.35 What does this DAM thing do?
Digital Asset Management enables cultural
organisations to find, manage and convert the
digital assets associated with their collection objects.
Using examples from the Courtauld Institute of Art,
The Fitzwilliam Museum, The National Gallery and
the British Library, Richard will demonstrate how
combining DAM with Collections Management Systems,
institutions can provide an efficient and comprehensive
collection information solution.
Richard Bamford, EMEA Business Director, Extensis
11.05 - 11.45 Using industrial objects in
challenging environments
Using industrial objects in ‘real world’ environments
can often be a challenge – but there can be fewer
challenges bigger than using an historic steam train in
the world’s busiest underground railway. This is what
happened as part of the celebration of 150 years of the
London Underground. Tim Shields will speak about the
engineering assurance, risk management and ethics of
this spectacular run.
Tim Shields, Senior Curator, London Transport Museum
12.15 - 12.55 Current changes in copyright
Following the publication of the Hargreaves review
on how the Intellectual Property framework supports
growth and innovation there have been many
developments on how copyright is managed. Emily
(known as @copyrightgirl on Twitter) will provide an
up-to-the-minute review of what has happened, what
is still to come, and what you should be doing about it.
Emily Goodhand, Copyright and Compliance Officer,
University of Reading
13.25 - 14.05 Responding to a crisis:
recovering Rothko
When Rothko’s painting ‘Black on
Maroon’ was defaced it made headlines
across the world. Behind the headlines was a story of
how a gallery responds to such an occurrence. Patricia
Smithen and Rachel Barker from Tate’s Conservation
Department will talk about the incident and its
immediate impact on operations, as well as how the
conservation project evolved. They will discuss some
of the challenges they faced in treating this delicate
painting, providing insight into this behind-the-scenes
activity at Tate.
Patricia Smithen, Head of Conservation, Programme,
Tate and
Rachel Barker, Conservator for the Rothko Project
14.35 - 15.15 Sharing museum storage
A shared museum store is more than just a building - it
is the physical realisation of a partnership. Philippa
and Richard will talk about the partnership between
Chatham Historic Dockyard Trust and the Imperial
War Museum and how it operates. Tips for developing
successful long-term partnerships will be shared along
with warnings of the potential pitfalls.
Philippa Mackenzie, Head of Collections Management,
Royal Museums Greenwich and Richard Holdsworth,
Director of Preservation & Education, Chatham Historical
Dockyard Trust
15.45 - 16.25 The right way to take the tough
decisions
Sometimes a museum needs to be re-thought from
the ground up. Through reviewing their collections,
disposing of items, re-focusing their activities
and developing new forms of access, Elmbridge is
completely revising the way it delivers its museums
service. Anna will talk about the process, how they are
delivering it and how they have ensured that they are
delivering the service their stakeholders want.
Anna Bright, Museum Manager, Elmbridge Museum
13
Exceeding Visitor
Expectations
Curated by
10.10 - 10.50 A day in the life of a VisitEngland
assessor
VisitEngland’s assessor team needs to be adaptable,
visiting a castle one day and a zoo the next, going from
living museums to stately homes and nature reserves
to art galleries. Here’s an opportunity to go behind the
scenes, find out how easy it is to go unnoticed and
discover what has impressed them.
Fred Cubbage, Visitor Attraction Assessor, VisitEngland
11.20 - 12.00 Catching up with the 21st century
Keeping up to date with technology and state of the
art facilities can be tricky when your site dates back to
Victorian times and beyond. In this session, find out
how an historic venue doesn’t necessarily mean an oldfashioned day out for visitors. The featured case studies
will include Lincoln Castle.
Guest speakers introduced by Pam Foden, Head of
Industry Development, VisitEngland
12.30 - 13.10 Taking on a challenge and
winning
The tourism industry faces challenges on a daily basis,
from the atrocious weather to demanding visitors and
crumbling buildings. In this session, find out how a
number of visitor attractions have risen to their own
individual challenges. The featured case studies will
include Gloucestershire Warwickshire Railway.
Guest speakers introduced by Pam Foden, Head of
Industry Development, VisitEngland
13.40 - 14.20 What the future holds
The future is as important as the past when it comes
to understanding the tourism industry. Based on
VisitEngland’s 2013 Futures research project, this session
will explore the demographic, economic, technological,
consumer and tourism-related trends that will influence
domestic tourism over the coming years.
Jenny McGee, Enterprise Director, VisitEngland
14.50 - 15.30 Accessibility - above and beyond
legal requirements
The UK tourist industry generates over £2bn of
revenue from visitors with a range of impairments and
disabilities. Katie and Matt will explore strategies to
maximise the opportunity for increased footfall and
revenue from this often overlooked market. We know
that visitor attractions are keen to give families with
disabled children memorable and enjoyable days out.
Visits Unlimited will give you an insight into the visitor
journey seen through the eyes of families with disabled
children. When developing your access strategy this
session is a must.
Katie Clarke and Matt Riley, Directors, Visits Unlimited
Places at all seminars are limited and issued on the day, on a first come, first served basis.
Funding, Trading
+ Enterprise
Exhibition Design
+ Interpretation
Curated by
Sponsored by
10.25 - 11.05 Great products = successful shop
Michael Walton is Head of Trading
at London Transport Museum, with its extremely
successful museum shop and online retail. He has
recently contributed to the 2nd edition of “Successful
Retailing in Museums”. Michael will talk about how the
right products are fundamental to increasing turnover
and profitability and will share his top tips for sourcing
exciting and relevant products for your shop.
Michael Walton, Head of Trading,
London Transport Museum
SECTOR UPDATE
11.35 - 12.15 A world of opportunities from
ACE and AIM
Arts Council England will provide the latest
information on their current opportunities and
funding plans for 2015 to 2018. AIM will discuss
their five grant giving schemes as well as other
money saving opportunities.
Matthew Tanner, Chair of the Association of
Independent Museums and Mary Godwin,
Relationship Manager for Museums, Arts Council
England
12.45 - 13.25 Welcome (now give us your
money)!
We work endlessly on our programming and our
presentation, we focus hard on our grant applications
and our outcomes - and yet sometimes forget some
basic steps that make every visitor feel better, relax and
spend more. Victoria will help you to ensure that your
museum or heritage site is offering a great welcome,
happy customer service and still generating good spend.
Surprisingly simple, but surprisingly difficult to do….
Victoria Wallace, Chief Executive, Leeds Castle
13.55 - 14.35 Jack Vettriano, record-breaking
retail!
The Vettriano exhibition produced £1.35 million in retail
sales in 5 months. This presentation will illustrate the
exhibition’s background and context, before describing
the business of creating a record-breaking retail outlet
for a temporary exhibition. We will describe our
methodology for creating a successful shop and focus on
the lessons learned along the way.
Catherine McGurk, Retail Trading Manager and Dr Neil
Ballantyne, Museum Manager, Kelvingrove Art Gallery
and Museum, Glasgow Life.
15.05 - 15.45 Top 10 tips – fundraising
opportunities and challenges in the museums
and heritage sector
Fundraising for museums and heritage organisations is
exactly the same as fundraising for any charity. Or is it?
Louisa – who joined the cultural sector 12 months ago
and has many year’s fundraising experience from outside
the sector – will discuss what she found challenging
and what opportunities exist, when fundraising for a
heritage site and museum. She will run through the top
10 things she has learnt since joining the sector and you
will walk away with some top tips to implement in your
fundraising strategy.
At the beginning of this session Mark Webb, Project
Leader for HLF funded ‘Giving to Heritage’ scheme, will
discuss the series of high quality bespoke training events
in heritage fundraising which will be delivered by this
scheme across the UK in partnership with the Institute
of Fundraising, starting at the end of May. Find out
how you can benefit from this scheme which has the
potential to make a step change to organisations in the
UK heritage sector.
Louisa Pharoah, Head of Development, ss Great Britain
Trust Walling supplied by
10.00 - 10.40 ‘David Bowie is’ in the bestselling
show
The V&A’s blockbuster exhibition, David Bowie is, combined
300 objects, music and film to showcase the cultural
significance of Bowie as a musical innovator and design
visionary, tracing his shifting style across six decades. In this
session Katherine will talk about the challenges of creating
an immersive exhibition which delivered a deeply engaging
experience for a passionate audience.
Dr Kathryn Johnson, Assistant Curator, ‘David Bowie is’
Exhibition, Victoria and Albert Museum
11.10 - 11.50 Guinness Storehouse - how to
support a narrative with light
Michael will show how a unique ‘lighting’ language was
developed and used to enhance the exhibition, the building
and the brand of Ireland’s most visited tourist attraction - the
Guinness Storehouse - to improve the visitor experience,
whilst always protecting the fabric of this much loved
heritage building. Michael Grubb, Creative Director, Michael Grubb Studio
12.20 - 13.00 New galleries for new audiences at
the Imperial War Museum
James and John will consider the changing meaning of the
‘Great War’ for their audiences over time and what impact
it had on how the IWM addressed the challenge of, for the
first time, delivering a complex story when there is no direct
memory of the events. They will also discuss the difficulties
they faced when interpreting challenging material from
the time.
James Taylor, Lead Curator of the First World War Galleries
at the Imperial War Museum and John Pickford, Associate
at Casson Mann, and Lead designer First World War Galleries
at the Imperial War Museum
13.30 - 14.10 Capturing the spirit of a place –
interpreting Stonehenge
In December 2013 a striking new Visitor Centre was unveiled
some 1.5 miles from Britain’s most iconic World Heritage
site, Stonehenge, heralding a step-change in the visitor
experience offered at the site. This session will explore the
interpretative and design challenges encountered when
working at such an iconic site, and how the unique spirit of
Stonehenge has been preserved.
Robert Campbell – Head of Interpretation, Stonehenge; Susan
Greaney, Senior Properties Historian; Alisdair Hinshelwood,
Director and Designer, HSD and David Donoghue, Head of
Concept Designs, HSD
14.40 - 15.20 The development of the First World
War in the Air Gallery: a catalyst for museum
change
The Royal Air Force Museum is transforming its visitor
experience. The redevelopment of the First World War gallery
will be a catalyst for the Museum’s masterplan based upon
a story-led approach. Angela and Patrick will explain how
they are creating a template for future development, their
work with audiences and the transformation of the way they
approach exhibition design.
Angela Vinci, Project Manager – First World War in the Air
project, RAF Museum and Patrick Swindell, Project leader and
exhibition designer, Ralph Appelbaum Associates
15.50 - 16.30 Designing temporary exhibitions to a
permanent standard
In designing and delivering temporary exhibitions, we work
in an industry that is inherently temporal. Rosie and Alex will
discuss how to create shows with the quality of permanent
displays whilst ensuring flexibility and the scope for reuse
and repurposing and specifically how this was achieved
in the current Urban Salon designed V&A exhibition, The
Glamour of Italian Fashion 1945-2014.
Rosie Wanek, Senior Exhibition Co-ordinator, V&A and Alex
Mowat, Director, Urban Salon
The schedule may be subject to change so please do check the latest
information at www.museumsandheritage.com/show
Keep the past alive.
Our high-tech scanners and software solutions are used in libraries
and archives worldwide, where precious books, newspapers,
contracts and manuscripts are captured, reprocessed and provided
digitally to research and science institutions. With our zeta Comfort,
for example, very sensitive documents and objects of cultural value
like the first edition of “Briefwechsel zwischen Goethe und Schiller”
(Correspondence between Schiller and Goethe) published in 1829,
can be simply and safely digitized in the highest quality. We’ve been
keeping the past alive since 1961, so if you’d like to know more,
contact us at: [email protected]
www.kraas-lachmann.com
Collections
for more information or to be involved contact [email protected]
ZEUTSCHEL – the future of the past.
www.zeutschel.com
m guide
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Steel comes at a heavy price
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For storage drawers with a measured difference
visit us at stand J14 to see for yourself.
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BY APPOINTMENT
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SUPPLIERS OF CONSERVATION STORAGE,
EQUIPMENT AND DISPLAY PRODUCTS
CONSERVATION BY DESIGN LIMITED
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Guided tours, fun games, educational
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Engages younger audiences with
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From a simple album page to Planorama®
storage solutions choose the partner who
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Come and see us at stand
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deliusdigital
List of Exhibitors
Acoustiguide Ltd
D8
AHI - Association for Heritage Interpretation Association
AIM - Association of Independent Museums
A12
Alban Cases / Shipping
J10
Alchemy Expo Ltd
F5
Allied Images
E2
Allsigns International Ltd
M1
Amelia Parker
L2
Antenna International
D5
Artifax Software Ltd
A4
ATS Heritage
H6
Axiell ALM
K15
BAfMAssociation
Bernd Wolter Design GmbH
G5
bottleclocksV15
Bright White Ltd
H7
Calzeat of Scotland
V7
Candle In
R9
Centre Screen Productions
W20
Christian O’Reilly
A6
City-Insights Ltd
J11
ClickNetherfield Ltd
F8
Cod Steaks Ltd
C2
Concept Display Systems (SW) Ltd
R1
Conservation by Design Ltd
J14
CornflowerN2
Covergold Limited
C12
Cross Design Group LTD
F10
Cultural Informatics Research Group
D7
Culture24Association
CultureCoreG11
D J Willrich Ltd
F1
Dash Information Systems
A1
Dee Two Ltd
S6
DeepStore Ltd
T4
delius digital
G14
Digitick Group
M4
DigiTicketsM7
DiscoveryPENC8
ElectrosonicH1
Elmwood Projects Ltd
G9
Emma Metcalfe, Children’s Illustrator
V14
English Village Designs
V12
Explore!C10
ExtensisN6
Extreme Display Ltd
P9
Fair to Trade Ltd
N4
Falon Nameplates Limited
W22
Correct as at 2 April 2014
Florea d.sign
D4
Forster Ecospace
K8
FusionGFX Ltd
F6
Gallery Systems
W14
GenusK10
Glasbau Hahn GmbH
C6
Hornvarefabrikken Aps.
S1
InfoAktivW3
Info-PointL7
Inhandguides Ltd
L3
International New York Times
H11
JanorgeT2
Jarrold Publishing
N8
JH Designpoint
V13
KE Software
W1
KLUG-CONSERVATIONB8
Kvorning Design & Communication
K3
Lang Syne Publishers
R3
Levy Restaurants UK
T6
Link 51 (Storage Products)
M8
Lista (UK) Ltd
H9
m.o.l.i.t.o.r. GmbH - ART IN MOTION
K12
Mather & Co Ltd
B3
Max Communications Ltd
S9
Meaco Measurement and Control Ltd
H8
Memorabilia Pack Company
P4
Merac/RSGB6
Merlin Software
R12
Metalico ltd
E9
Meyvaert Glass Engineering
B4
MODES Users Association
L5
MUSEKOF13
Museotechniki Ltd
L4
Museums Association
W5
Ocean Design
T8
Old Folding Maps
P5
Outlined Limited
E6
Paragon Creative Ltd
W11
PEEL Heritage
F12
Penny Souvenirs
S2
Pinewood Creative Workshops
G2
PLBE8
Polstore Storage Systems Limited
W16
Prodir Ltd
N7
Protean Design Ltd
B1
RacklineA5
Reine d’Amour
V10
RetroCoR7
RS Heritage
B5
Scala Arts & Heritage Publishers
T1
Seacourt Ltd
P8
Simply Lamps
P12
SMartArtK11
Solar Control Solutions
F9
Solvar Design
V11
SonicPaintingsM9
SpaceW9
STUDIO VERTU EUROPE
N1
System Simulation
M5
System Store Solutions Ltd
B12
Syx Automations
E4
TESS Demountable
K7
Tessitura Network
A3
The IMC Group Ltd
K1
The Moule Partnership Ltd
F14
The Real Pearl Co.
P1
The Wooden Postcard Company Ltd
R2
theWholeStoryP10
Time Pursuit
N8
TOR Systems … More than just Ticketing
G10
Tourist Telescopes
S2
Towergate Insurance
F2
Townsweb Archiving Ltd
L9
Traditional Craft
R6
Tru Vue
B2
UK Trade & Investment
D11
Universal Fibre Optics
H14
University of East London: Heritage Studies
M11
Usborne Publishing
P7
VennersysG8
Vernacular Miniatures
L8
Vernon Systems Limited
A7
Virtual Past
J9
Vitrinen- und Glasbau Reier GmbH
M12
Westair Reproductions Ltd
V4
Workhaus Projects Ltd
K6
Zeutschel UK W2
Register today for your FREE pass at museumsandheritage.com/register
20
In-depth project
reviews and
case studies
The UK’s largest free to attend
annual trade exhibition for
museums, galleries, cultural and
heritage visitor attractions.
Celebrating the exceptional work
that goes into creating worldclass visitor attractions, providing
much-deserved recognition to
operators & suppliers.
museumsandheritage.com/show
museumsandheritage.com/awards
The sector’s most
comprehensive
supplier directory;
keep up to date
on the latest
technologies,
product launches
and services.
Insight, opinion and
latest thinking from
sector experts
Register today for your FREE pass at museumsandheritage.com/register
HAHN display cases
Wall, table, free-standing
display cases and unique
design solutions
■ Active or passive climate control
■ Advanced lighting systems
■ Security systems
■
HahnPure
Come see us at
Stand no C6!
© Natural History Museum, London
Conservation
ti at its best
Certified conservation and protection for cultural heritage: HAHN PURE display
cases are built from 100% emission-tested materials according to the comprehensive BEMMA*assessment scheme developed by the Federal Institute for Materials
Research and Testing in Germany (BAM). www.hahnpure.de/en
GLASBAU HAHN GmbH · 60314 Frankfurt · Germany · www.glasbau-hahn.com
*BEMMA: Assessment of emissions from materials for museum equipment.
V&A Museum, London, Photo: Peter Cook
M+H Show Preview Magazine 2014_Layout 1 03/03/2014 17:03 Page 1
Museum & Gallery Lighting
Contemporary Display Lighting Systems by Universal Fibre Optics
Universal Fibre Optics.
Twenty-two years experience in the display
lighting sector, and still constantly innovating.
Visit us on stand H14 and let us demonstrate
why our new LED light sources and our unique
MetroLED system will revolutionise how you
display your exhibits.
www.fibreopticlighting.com | www.lightingformuseums.com | +44 (0) 1890 883416
INTERIORS
Interpreting
the past
GRAPHICS
KVORNING DESIGN & KOMMUNIKATION
UK: LION HOUSE, RED LION STREET · LONDON WC1R 4GB
DK: NJALSGADE 21E · DK-2300 COPENHAGEN S · DENMARK
[email protected] · WWW.KVORNING.COM · +45 3393 9353
EXHIBITIONS
AND E
ID
SIGN
N DE ORLDW
IO
IT
W
EXHIBRUCTION
T
CONS
T
T US A+
I
S
I
V
E
S
PLEAES MUSEUM OW
TH ITAGE SH
HER MAY 2014
– ND K3
STA
Job Number: M&H AD
Date: 18/3/14
Designer: Laura
Rev no: 0
Dimensions: 90 x 135mm
Bleed: 0 mm
Colour: CMYK
Description:
Notes:
Designing the future
Visit us at stand E8 at the M&H Show 2014
for top tips on interpretive design
Charles Dickens Museum
Dr Who, National Media Museum
2014 Awards shortlist
Congratulations to all our shortlistees and best of luck for 14 May!
Don’t miss out on seeing who is crowned best of the best at
the Awards Ceremony on 14 May at 8 Northumberland Avenue.
Book your ticket to this year’s hottest event!
Portfolio Server 11 works with your Collection Management System
CUSTOMER SERVICE AWARD
Sponsored by
National Trust, Wordsworth House & Garden
Rochford District Council, Rayleigh Windmill
Stockton-on-Tees Borough Council, Libraries and
Heritage Service, Preston Park Museum and Grounds
Edinburgh Museums & Galleries, Writers’ Museum
Volunteers
Quarry Bank Mill, Cheshire, Channel 4’s “The Mill”:
Fact v Fiction
INTERNATIONAL AWARD
Sponsored by
National Archives, The Netherlands, Het
Geheugenpaleis, The Memory Palace - with your head
in the archives
Paragon Creative Ltd on behalf of The International
Olympic Committee, The Olympic Museum,
Switzerland
Mather & Co Ltd on behalf of the South African Rugby
Union, Springbok Experience
Kiss the Frog on behalf of Gemeentemuseum, The
Netherlands, Wonderkamers
Museums and Heritage, Belgium,
The Red Star Line Museum, Antwerp
PROJECT ON A LIMITED BUDGET
Sponsored by
Grant Museum of Zoology, UCL, The Micrarium
Derby Museums, The Dinosaur Museum
Jewish Museum London, Obects in Focus: Teachers’
Resources
Haslemere Educational Museum, The 125th
Anniversary Campaign
Russell-Cotes Art Gallery & Museum, In Our Own
Words: Soldiers’ Thoughts from Afghanistan
RESTORATION OR CONSERVATION
Sponsored by
East Durham Heritage Group, The George Elmy
Heritage Project
Martin Ashley Architects and Historic Royal Palaces,
The Royal Kitchens at Kew
Oxford University Museum of Natural History,
Once in a Whale
Birmingham Museums Trust, The Staffordshire Hoard
Conservation Outreach Programme
The Mary Rose Trust, The Mary Rose Museum
25
THE WINSTAN BOND TROPHY FOR
TRADING + ENTERPRISE
Sponsored by
National Museums Liverpool, Conference and Events
Division - Christmas Party Package
National Gallery Company Ltd, National Gallery
Portico Shop Refurbishment
Museum of Brands, Packaging and Advertising,
Developing the Gift Shop and Cafe
Glasgow Life, Kelvingrove Art Gallery and Museum,
Jack Vettriano: a Retrospective
Science Museum Group Enterprises with Levy
Restaurants and SHH, National Railway Museum
Commercial Catering Development Project
INNOVATIONS AWARD
Tyne & Wear Archives & Museums, Half Memory
The British Museum, Pompeii Live for Schools
Victoria and Albert Museum, V&A Digital Explorer
Map
Design Museum, The Future is Here: A New Industrial
Revolution
Jodrell Bank Discovery Centre, The Jodrell Bank
Projections
Land Design Studio and ISO, Hearts of Oak, Chatham
Historic Dockyard Trust
MARKETING CAMPAIGN
The Real Mary King’s Close, Imagine…, The Real
Mary King’s Close
Durham University, Lindisfarne Gospels Durham: One
Amazing Book, One Incredible Journey
The National Maritime Museum, Visions of the
Universe: Amazing Photography of Space and the
Stars
Tricolor Ltd and The Royal Artillery Museum, Keeping
it Social, Firepower
Horniman Museum and Gardens, Walrus on the Move
PERMANENT EXHIBITION
Birmingham Museums Trust, We Made It: Nuts Bolts
Birmingham Science Museum, Gadgets and Gizmos
at Thinktank
Bath Preservation Trust, No 1 Royal Crescent - The
Whole Story
The Mary Rose Trust, The New Mary Rose Museum
National Maritime Museum, Nelson, Navy, Nation
Historic Royal Palaces and The Royal Mint Museum,
Coins and Kings: The Royal Mint at the Tower
Barnsley MBC Arts, Museums & Archives, Experience
Barnsley Museum & Discovery Centre
EDUCATIONAL INITIATIVE
National Museums Liverpool, House of Memories Northern Model
Time and Tide Museum, Norfolk Museums Service,
Stories from the Sea
Durham University, Lindisfarne Gospels Durham
Arc School, English Heritage & Arc School: Making
Your Mark
ss Great Britain Trust, The Future Brunels Programme
TEMPORARY OR TOURING EXHIBITION
Sponsored by
Herbert Art Gallery & Museum, Caught in the
Crossfire: Artistic Responses to Conflict, Peace and
Reconciliation
Norfolk Museums Service, Frayed: Textiles on the Edge
Victoria and Albert Museum, David Bowie is
Leicester Arts and Museums Service, Richard III:
Leicester’s Search for a King
The British Museum: Life and Death Pompeii and
Herculaneum
Museum of London, The Cheapside Hoard: London’s
Lost Jewels
CULTURE PROS PICK
Sponsored by
The Haslemere Educational Museum, Surrey
Barts Pathology Museum, London
Powell-Cotton Museum, Quex House and Gardens,
Kent
Russell-Cotes Art Gallery and Museum, Bournemouth
Kelmscott Manor, Gloucestershire
Who should win? You decide.
C
M
Y
CM
MY
CY
CMY
K
• Quickly find digital representations of collection objects
• Track CMS related information such as accession number,
artist name, title, or other custom fields
• Convert assets on demand instead of creating and
storing unnecessary duplicates
For more information and to try
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After Awards Party
The celebrations will continue into the small
hours at our After Awards Party sponsored
by Beck Interiors! Awards ceremony guests
are invited to stay on at an ultimate industry
networking event and enjoy a few drinks in the
sophisticated surroundings of 8 Northumberland.
The whole evening promises to be the perfect
blend of celebration, glitz, glamour and business
networking too!
Sponsored by
www.extensis.com/heritage
New interpretation solutions give Antenna clients unprecedented opportunities
Antenna International is launching a new ecosystem of products that will give the
company’s clients the freedom to create, manage and even understand the visitor
experience at their sites. The all-new XP-Iris™ 2 and the Antenna DataCharger™, used
together with the Antenna Publisher™ software suite, have the potential to revolutionise
the way mobile guides are delivered and managed.
The XP-Iris 2 is built-for-purpose and features a high-quality touchscreen combined with
a traditional keypad, making it the most universal multimedia player in the world. With a
large high definition, multi-touch display, visitors will be amazed by the onscreen clarity,
whilst a battery life of up to 15 hours means even high volume sites need not worry
about charging in between uses.
Click here
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The Antenna DataCharger facilitates fast charging of multiple players in a flexible
modular design. And it can remotely upload and install apps on some or all players, creating the freedom to manage devices
and content, anytime and anywhere. The most forward-thinking mass charging system yet, it also integrates data collection
capabilities, moving the industry into a new era of intelligent charging, device management and data analytics.
For more information on these game-changing new products, visit www.antennainternational.com
Total Enterprise Solutions (TES) are IT solutions providers with a suite of
products tailored specifically for the museums and galleries sector. The
solutions encompass fully integrated retail management, ticketing, CRM,
e-commerce, warehouse management, accounting software, press and
publications management, all built on software from Microsoft and LS.
We have provided these solutions to some of the great cultural organisations
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For more information please contact:
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Or visit our web site at:
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Acoustiguide Mobile, launched late 2013, has been developed in-house by Acoustiguide and
Tristan Interactive to offer an outstanding, low-cost solution to Museums and Heritage sites
across the globe.
The app is available for iOS and Android platforms with the ability to create specific apps for
tablet devices. Clients have the flexibility to make changes using the Content Management
System.
@MandHShow
facebook.com/MandHShow
01905 724734
museumsandheritage.com/show
Acoustiguide Mobile features include:
• Variety of tour options i.e. adult, children’s, themed, access
• Multiple language selection
• Varied content including layered audio/scrolling text
• Sharing on Facebook/Twitter/Email
• Camera functionality
• QR Code Scanning
• GPS
• On-site Mode
Clients already using Acoustiguide Mobile include: Kenwood House, Charles Dickens
Museum in the UK, Musée du Luxembourg, Grand Palais in France and Kimbell Art Museum,
Neue Galerie in USA plus many more.
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